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A. Boys, Kathryn, and Anne E. Wilcock. "Improving integration of human resources into quality management system standards." International Journal of Quality & Reliability Management 31, no. 7 (July 29, 2014): 738–50. http://dx.doi.org/10.1108/ijqrm-07-2012-0107.
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Purpose – Little attention has been paid to how quality management systems (QMSs) are optimized by supportive employee behavior. The purpose of this paper is to provide a critical review of the literature on the inclusion of human factors in the ISO 9000 family of standards, identify deficiencies in the standard's current treatment of these issues, and offer recommendations on how human resources (HRs) can be better integrated into these business management standards. Design/methodology/approach – This concept paper presents a survey of both academic and practitioner literature on the topic of HR and its treatment in quality standards. The focus is restricted to consideration of human factors that are specifically identified in the ISO 9001:2008 and ISO 9004:2009 standards. Findings – ISO 9001 and 9004 include some HR topics, but their treatment is insufficient to meet the demands of today's business environment. The recent addition to the ISO 9000 family, ISO 10018 – Quality Management – Guidelines on People Involvement and Competence (ISO, 2012b) will help to address the deficiency if adopted by the marketplace. To improve the usefulness of ISO 9000 standards, the breadth of human factors should be enhanced both extensively to include components of workplace culture and work design and intensively to require more rigorous treatment of the HR considerations already included in the standards. Practical implications – There is a need for more comprehensive consideration of human contributions to quality if organizations are to optimize the value they receive from their HR and their investment on the ISO 9001 QMS. Originality/value – The limited references linking HR and the ISO 9000 series of standards have focussed upon how human factors contribute (or not) to the successful use of the ISO 9000 standards. In contrast, this paper offers a comprehensive and integrative examination of how the ISO 9000 QMS standards could more comprehensively and effectively incorporate HR into a firm's practices.
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LAMPRECHT, JAMES L. "DEMYSTIFYING THE ISO 9000 SERIES STANDARDS." Quality Engineering 4, no. 2 (January 1991): 159–66. http://dx.doi.org/10.1080/08982119108918903.
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Anttila, Juhani, and Kari Jussila. "ISO 9004 - A stimulating quality management standard for the creative leaders of contemporary sustainable organizations." Production Engineering Archives 27, no. 2 (June 1, 2021): 148–55. http://dx.doi.org/10.30657/pea.2021.27.19.
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Abstract International management standards can provide organizations with challenging opportunities only if they understand the intended aims and features of those standards and apply them creatively and integrated into their business management. For that to happen, the business leaders of the organizations play the key role. For this subject, this discursive article focuses on the ISO 9004 quality management (QM) standard, which is one of the international management standards, which can be applied to all kinds of organizations. In addition to the opportunities, this article discusses difficulties and pitfalls associated with the ISO 9004 standard, and their possible solutions in practical implementations. The authors highlight aspects of how ISO 9004 can be considered as the most challenging standard in the ISO 9000 series of the QM standards. However, many organizations, which have not acknowledged the differences and relationship of the ISO 9004 and ISO 9001 standards, often apply the ISO 9000 standards in inadequate ways and hence have not the ability to exploit the potential opportunities of the standards. Especially, ISO 9004 considers QM from the entire business point of view and aims at the quality of the whole organization. ISO 9004 standard can provide QM guidance to achieve sustained success even in complex, demanding and ever-changing contemporary business environments, including the challenges of the 4th industrial revolution. This article gives ideas and creative theoretical and practical views for the ISO 9004 implementations. The aim is to emphasize that, according to ISO 9004, the organization’s identity and its differentiating competitive advantages are the bases for the quality of the organization and its sustained success. In this context, each organization has its own and always existing QM realization, which cannot be separated from business management and which can be continually improved according to the organization’s business development strategies and practices. In this respect, the ISO 9004 can be seen as flexible and challenging. Based on the authors’ experience, QM targets can be achieved and developed in the most natural way through the principles and practices of the learning organization. In addition to the ISO 9000 standards, organizations also use other well-known managerial references, including performance excellence models and many various management system standards of the specific disciplines. All these may be seen as sub-domains within the ISO 9004 framework. ISO 9004 also can be used for diverse TQM and sustainability implementations. This article is based on the authors’ long experience in the practical promotion and application of the ISO 9000 standard in different kinds of organizations. The first author of the article has involved in the international drafting process of the ISO 9004 standard-editions since the 1980s. He also was a co-writer of a similar ISO 9004 article about twenty years ago. That article has been publicly available on the Internet, and its over one thousand recent readers evidence a growing interest in this standard. Moreover, after 2000, ISO 9004 standard has been revised twice and rewritten completely recently. Hence, it is well-founded to re-examine this subject again in this article.
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Strygul, Larysal, Viktorija Aleksandrova, and Tetiana Zhadan. "ISO 9000 SERIES STANDARDS IN THE SPHERE OF TOURISM AND HOSPITALITY OF UKRAINE IN THE CONCEPT OF TOTAL QUALITY MANAGEMENT TQM." Bulletin of the National Technical University "Kharkiv Polytechnic Institute" (economic sciences), no. 1 (January 10, 2023): 40–44. http://dx.doi.org/10.20998/2519-4461.2023.1.40.
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The article analyzes the current state of application and determination of the prospects for the implementation of ISO 9000 series standards in the field of tourism and hospitality of Ukraine in the concept of general quality management of TQM. It has been proven that the problem of post-war revival and development of processes of general management of the quality of services in the field of tourism and hotel and restaurant business of our state is quite urgent, based on its financial, economic and social importance for the reconstruction of the economy of our country. It was studied that as a result of the implementation of international standards, the activity of the enterprise (organization) becomes more understandable and transparent, a clear division of responsibility is established, the level of internal organization increases and the number of errors decreases. The difference between ISO 9001 and ISO 9000 is determined. The quality systems built on the ideology of the ISO 9000 series standards, which played their unique role in the development of technical and technological progress, are analyzed. It has been proven that the implementation of a quality management system developed on the basis of the ISO 9001 standard in an enterprise or organization contributes to the simplification of the system of service provision and the improvement of their quality, the establishment of established feedback with consumers, the improvement of the working climate, and the provision of stable work in conditions of staff turnover , making rational and effective decisions based on facts. The domestic level of standardization in the field of tourism and hospitality was studied in view of its correlation with international standards of general quality management. It has been proven that the standards of the ISO 9000 series, in particular the ISO 9001 standard, defines the most convenient and the most simple management model for today, and this model should be most fully used in the field of hospitality and tourism of Ukraine. It was concluded that effective quality systems that meet market requirements are today integrated into the concept of TQM — Total Quality Management. The main direction of the new version of the ISO 9000 series standards was their convergence with the ideology of TQM. In order for the domestic tourism business and the hospitality industry to have the opportunity to develop successfully, it is necessary to study all the rules and requirements of the ISO standard, as well as the methodology of their implementation at domestic enterprises in the field of hospitality.
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McTeer, M. M., and B. G. Dale. "The Attitudes of Small Companies to the ISO 9000 Series." Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 210, no. 5 (October 1996): 397–403. http://dx.doi.org/10.1243/pime_proc_1996_210_137_02.
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This paper reports the main findings of a study of eight companies with fifty or less employees which investigated their attitudes, problems and successes in relation to registration to the ISO 9000 series of quality management system standards. All the companies studied had attended a Workshop Programme training course to provide them with the requisite advice and assistance to gain registration. However, only one of the eight companies went on to gain ISO 9000 series registration. In every case the perception that the market-place was demanding or likely to demand ISO 9000 series registration was the prime motivator. The two main drawbacks of introducing an ISO 9000 series quality management system standard were time and the volume of paperwork.
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Horopatskyi, Viktor, Vasyl Parakuda, and Anatoliy Sukhenko. "About the definition of the terms “management” and “upravlinnya/keruvannya” in the DSTU ISO 9000 series of standards." Ukrainian Metrological Journal, no. 2 (July 5, 2023): 52–59. http://dx.doi.org/10.24027/2306-7039.2.2023.286731.
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The issue of replacing the term “upravlinnya/keruvannya” with the term “management” in the DSTU ISO 9000 series of standards is considered.
The initiators of the replacement believe that the authors of the national standard DSTU ISO 9000:2015 Quality management systems. Fundamentals and vocabulary made erroneous translation of the term “management”, since the concept of “management” has a much broader meaning than the concept of “upravlinnya/keruvannya”, and this negatively affects the development of the Ukrainian economy. The initiators of the replacement insist on the immediate correction of this error in the DSTU ISO 9000 series of standards. To support these claims, the initiators have amassed numerous expert opinions, comments and other materials, the basis of which was the Russian-language edition of the ISO 9000:2015 standard, as well as long ago cancelled and replaced standards in the field of quality management. The reference to Russian-language publications is based on the fact that Russian is one of the three official languages of the ISO.
The proposed replacement of the translation of the term “management” in the standard DSTU ISO 9000:2015 Quality management systems. Fundamentals and vocabulary was analysed. The equivalence of the concepts of “upravlinnya/keruvannya” and “management” is substantiated. The examples demonstrating the erroneous interpretation of the concept of “management” are given. Complying with the requirements of 6.1.5 DSTU 1.5:2015 National standardization. Rules of development and presentation of national normative documents for the use of foreign words and terms in the presence of equivalent words and terms in the Ukrainian language is stressed.
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Rudiuk, Mikhail Jurievich, Anastasiia Vladislavovna Gerasimova, and Ekaterina Mikhailovna Pomozova. "REGULARITIES OF THE PREPARATION OF RUSSIAN ENTERPRISES FOR CERTIFICATION OF COMPLIANCE WITH ISO 9000 SERIES." Computational nanotechnology 6, no. 3 (September 30, 2019): 54–60. http://dx.doi.org/10.33693/2313-223x-2019-6-3-54-60.
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The authors' task was to analyze the development of quality management systems at the current stage in Russia, as well as at the previous stage in the USSR. As a result, we came to the conclusion that the factors stimulating the implementation of ISO 9000 standards are the need to promote products on the world market, as well as the possibility of receiving orders from the state. In the future, strict adherence to these standards will allow enterprises to significantly reduce the likelihood of lawsuits from consumers, which is important in the context of the development of the legislative framework and increased control over the business. The practical significance of the article is the possibility of familiarizing management and personnel with quality services, whose task is to prepare for certification for compliance with ISO 9000 standards in how this process took place in other companies. The originality of this work is to summarize the experience of implementation of ISO 9000 standards at enterprises and to analyze the factors contributing to or hindering this process.
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Lupear, W. J. "Managing ISO 9000 Implementation." Journal of Engineering for Gas Turbines and Power 115, no. 4 (October 1, 1993): 798–800. http://dx.doi.org/10.1115/1.2906777.
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Many companies worldwide are implementing and applying for registration for the ISO 9000 series of quality standards. This implementation has the same effect on an organization as any other process that is changing the methods, procedures, or the basic culture of the company. The management style necessary to make these changes successful is the same as that which is necessary for any other transformational process. If the correct management style is present, ISO 9000 implementation, and any other change being attempted, will be successful. Change can be accomplished without transformational management but the overall effect and the cost benefit will not be maximized. This transformational management is the most important element. The technical aspects (the ISO 9000 hows and whys) are just a matter of someone within the organization learning them and developing a plan and system for management. The correct management style to achieve change is the most difficult. Strategies need to be clearly defined and methods developed in order to control the projects. Roadblocks need to be clearly identified and action planned to compensate for any shortcomings.
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Ferguson, Wade. "Impact of the ISO 9000 series standards on industrial marketing." Industrial Marketing Management 25, no. 4 (July 1996): 305–10. http://dx.doi.org/10.1016/0019-8501(96)00013-2.
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Midor, Katarzyna, and Grzegorz Wilkowski. "Recertification of a Quality Management System based on ISO 9001 - is it a must for a modern manufacturing company?" Production Engineering Archives 27, no. 3 (September 1, 2021): 217–22. http://dx.doi.org/10.30657/pea.2021.27.29.
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Abstract The ISO 9000 series of standards are among the best-known standards developed by the International Organisation for Standardisation ISO. They provide guidance and guidelines for companies and organisations that want their products and services to satisfy customer requirements and their quality to be continuously improved. However, the need for recertification of the Quality Management System (QMS) based on ISO 9001 is increasingly being discussed by managers. The questions asked are: is it necessary to have such a certificate in order to maintain high product quality and customer satisfaction? What is the balance of benefits and losses for maintaining a certificate of this standard? The authors of the paper will try to answer these questions based on the experience of a medium-sized metal manufacturing company.
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Desrina, R. "Environmental Studies and Environmental Laboratory Testing in Accordance to ISO Standards." Scientific Contributions Oil and Gas 34, no. 3 (March 14, 2022): 189–98. http://dx.doi.org/10.29017/scog.34.3.805.
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ISO’s standards have been applied not only by the manufacturing industries but also universities as well as research institutions. Three ISO standards are commonly applied: ISO 9001, ISO 17025, and ISO 14001. Although these three standards have differences in the purpose, criteria, and emphasis, these standards can be applied side-by-side by an organization. Eventhough, many questions arise when the organization undertake more than one ISO. These questions, for examples, are: Is it not enough possessing just one ISO, for example ISO 9000 series only? What is the relation between one ISO to another? What is the relation between ISO and the existing regulations? Following the ISO system there is an internal affair in the institution that maintains and manages the quality system according to ISO, for example ISO 14000, environmental management standards. On the other hand, there is a research group in the institution that performs technical services for environmental laboratory testing and environmental research and studies. What are actually the difference functions between these two activities? This paper tries to conduct study in order to give answers for those particular questions. This paper is neither intended for describing ISO in details nor for tutorial purposes. Either comprehensive training or implementing ISO is conducted by a special authorized agency.
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Markevičiūtė, Lina. "Dokumentai – inherentiškas kokybės vadybos sistemos elementas." Informacijos mokslai 40 (January 1, 2007): 73–80. http://dx.doi.org/10.15388/im.2007.0.3466.
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Ekonomikos globalizacija, tarptautiniø prekybiniø ir gamybiniø santykiø plëtra kasdien kelia vis didesnius kokybës reikalavimus. Rinkos dalyviai, reaguodami á ðiuos pokyèius, ieðko bûdø ne tik uþtikrinti, bet ir virðyti ðiuos reikalavimus. Organizacijos yra nevarþomos pasirinkti, kaip siekti kokybës – diegti ISO 9000 serijos standartus ar taikyti visuotinës kokybës vadybos nuostatas. Visuotinë kokybës vadyba vertinama kaip viena efektyviausiø organizacijos valdymo formø, o ISO 9000 serijos standartø populiarumà lemia operacinio organizacijos lygmens optimizavimo galimybës ir tarptautiniu mastu pripaþástamas sertifikatas, liudijantis organizacijos pastangas siekti kokybës. Taèiau ISO 9000 standartai daþnai yra ir kritikuojami – esà jie lemia biurokratijos apraiðkas, bet ne tobulëjimà. Kritikà ðiuo aspektu skatina ir tai, kad visuotinës kokybës vadybos teorija nereglamentuoja dokumentacijos bûtinumo. Ðio straipsnio tikslas – ávertinti, ar kokybës vadybos poþiûriu dokumentai kuria pridedamàjà vertæ ar yra tik savitikslë, á sertifikato ágijimà orientuota veikla*. Documents – an inherent element of the quality management systemLina Markevičiūtė SummaryEvery day the globalization of economics, the expansion of international trade and production relations are raising the requirements of higher quality. Reacting to these changes, the participants of the market are looking for the ways not only to ensure but also to transcend these requirements. Organizations are free to choose how to reach the quality – to instill the ISO 9000 series standards or to apply Total Quality Management regulations. Total Quality Management is estimated as one of the most efficient forms of organization management, and the popularity of ISO 9000 series standards is conditioned by the optimization possibilities of organization operating level and the internationally recognized certificate which proclaims the organization attempts to reach the quality. However, ISO 9000 standards are often criticized – purportedly they determine the manifestation of bureaucracy but not the improvement. Criticism on this aspect is fostered by the fact that the theory of general quality management does not regulate the necessity of documentation. The aim of the article is to assess whether the documents, from the quality management viewpoint, generate this surplus value or are only selfobjective activity towards obtaining the certificate.
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Pysarenko, V., J. Pysarenko, O. Gulchak, V. Malachinsky, and T. Chobotok. "Some Issues of Implementing European Standards of Enterprise Quality Management System in Modern Ukraine." Cybernetics and Computer Technologies, no. 2 (July 24, 2020): 67–77. http://dx.doi.org/10.34229/2707-451x.20.2.7.
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Introduction. The authors believe that the process of Ukraine’s integration into European society requires a creative approach to reviewing and using the positive and negative experience gained in European countries to implement the standards of enterprise quality management system (QMS). This will allow, firstly, to timely and qualitatively harmonize Ukrainian QMS standards with European standards, and, secondly, to avoid many mistakes on the way to the implementation of QMS standards that were studied by our predecessors - Western companies, when choosing the effective QMS and approaches to its perfection. The purposes of the paper: The analysis of the problems that Ukrainian enterprises can expect on the way to implementing the QMS, taking into account the European standards of the ISO 9000 series; Generating a general methodology for researching and improving the managerial processes of an enterprise functioning (as a complex system), namely, the cybernetic approach; Based on the cybernetic approach, to provide a mathematical model of the most general criterion Kgen of total effectiveness of quality management of a particular enterprise; To consider issues of increasing the effectiveness of the quality management system certification of Ukrainian enterprises, in particular, the features and limits of the application of the quality management system standards in scientific research; For the latter case, to analyze the specifics of a research process and its correlation with the requirements of ISO 9000 series standards. Results. Studies have shown that the problems, that European companies have been “ill with” on the initial path to standardizing enterprise quality systems («ISO mania», «documentation», «digital digestion», «tyranny of indicators»), in Ukraine could and should be prevented as a result of a careful analysis of their negative experience. Also, the analysis of the specifics of scientific creativity shows that it is extremely harmful to practice the attitude to the standards of the QMS as an absolute and not to take into account the specifics of individual sectors of human activity. The development of management science in the future will contribute to the elimination of errors and problems along the path to introducing already internationally accepted quality standards, in particular, ISO 9000 series, which have already become a useful tool for finding a common understanding of quality principles by specialists of all countries and levels. Conclusions. Therefore, the success of scientific activity is always associated with a specific personality (or personalities) of a scientist and a certain teamwork when performing research and development work (R&D). Any perfect managerial structure, introducing the «right» standards in R&D, will be useless for a scientific breakthrough if there is no «a generator of ideas» and his team with a participation of a «troublemaker». But for an R&D team, all conditions for solving urgent scientific problems must be created. And this is impossible without a reasonable, rational organization of scientific activity and without equipping it with both technical means and appropriate personnel. That is, if possible, it is advisable to take into account those rational recommendations that have already been sufficiently mentioned in the standards of the ISO 9000 series. Therein lies a certain contradiction that must be professionally overcome. Keywords: optimization, ISO 9000 series standards, cybernetics approach, quality management, Ukrainian enterprises, harmonization with European standards.
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Singh, Prakash J., Mei Feng, and Alan Smith. "ISO 9000 series of standards: comparison of manufacturing and service organisations." International Journal of Quality & Reliability Management 23, no. 2 (February 2006): 122–42. http://dx.doi.org/10.1108/02656710610640916.
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Dorofeeva, Tatiana. "Application of standards by state and public organizations in the context of public management of the development of physical culture and sports." (Scientific Journal of National Pedagogical Dragomanov University Series 15 Scientific and pedagogical problems of physical culture (physical culture and sports), no. 2(130) (February 22, 2021): 54–59. http://dx.doi.org/10.31392/npu-nc.series15.2021.2(130).12.
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The existence of a wide range of subjects of public administration in the field of physical culture and sports, and this is shown by the example of the Kolos society, requires proper functional support of their activities, as the corresponding specific role of the bearer of service powers. The article reveals the need to apply international standards of the ISO 9000 series to the management of the development of the sphere of physical culture and sports in Ukraine, the use of standards by voluntary physical culture and sports societies according to the "center - regions - society" scheme. This is possible by ensuring the interaction of public administration entities, which include state and local authorities, while observing the standards of management activities and providing physical culture and sports services. It is the ISO 9001: 2015 standard that should be considered the backbone that should be applied to the development of a modern public administration quality management system in accordance with the high expectations of consumers of physical culture and sports services.
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Safonova, Olga, and Lyudmila Tatarnikova. "Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products." E3S Web of Conferences 164 (2020): 09027. http://dx.doi.org/10.1051/e3sconf/202016409027.
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The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.
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Kolesár, Ján, Lucia Melníková, Daniela Heralová, and Petr Daňko. "Methodology of the Auditing Measures to Civil Airport Security and Protection." MAD - Magazine of Aviation Development 4, no. 20 (October 17, 2016): 38. http://dx.doi.org/10.14311/mad.2016.20.07.
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Airports similarly to other companies are certified in compliance with the International Standardization Organization (ISO) standards of products and services (series of ISO 9000 Standards regarding quality management), to coordinate the technical side of standardizatioon and normalization at an international scale. In order for the airports to meet the norms and the certification requirements as by the ISO they are liable to undergo strict audits of quality, as a rule, conducted by an independent auditing organization. Focus of the audits is primarily on airport operation economics and security. The article is an analysis into the methodology of the airport security audit processes and activities. Within the framework of planning, the sequence of steps is described in line with the principles and procedures of the Security Management System (SMS) and starndards established by the International Standardization Organization (ISO). The methodology of conducting airport security audit is developed in compliance with the national programme and international legislation standards (Annex 17) applicable to protection of civil aviation against acts of unlawful interference.
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Ekaterine Aghamanashvili, Ekaterine Aghamanashvili. "The Importance of Quality Management System and The Ways to Increase Its Awareness in Georgia (on the example of neighboring countries)." Economics 105, no. 8-10 (December 2, 2023): 178–98. http://dx.doi.org/10.36962/ecs105/8-10/2023-178.
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In today's business environment, high quality products and services are vital for organizations to survive and maintain competitive advantage. Implementation of quality management system is still a challenge for Georgian entrepreneurs. According to the data of the National Statistics Service of Georgia on 31.12.2021, there are 183,300 operating organizations registered in Georgia, and only 176 organizations are certified by the ISO 9001 standard, i.e. approx. 0.1% (ISO Survey, 2021), which shows that awareness of the importance of the quality management system is extremely low in our country. Georgian entrepreneurs are less informed about the requirements needed to enter export markets, among which one of the most important requirements is quality assurance. The paper aims to review the existing experience in the direction of measures supporting the awareness of the quality management system of the business sphere of Azerbaijan and Russia and to develop specific recommendations based on their analysis, taking into account the reality of Georgia. Keywords: Quality management, principles of quality management, quality management system awareness, ISO 9000 series standards.
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Terry, A. J. "ISO 9002 in the Microscopy Laboratory." Microscopy Today 2, no. 5 (August 1994): 10–11. http://dx.doi.org/10.1017/s1551929500066244.
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Many laboratories today wish to assure their clients of the implementation of a sound quality system. The International Standards Organization (ISO) has the 9000 series of quality systems which is recognized globally. This article specifically addresses issues to be considered for a good quality system in a modern service oriented microscopy laboratory.The quality system is devised to attain certain objectives which are consistent throughout the company, whether they be research and development, marketing and sales, supply of a service, procurement, shipping, etc. Each company devises a quality system specific to their business and that serves their own and their client's needs. Some of these objectives may be the following: assurance of cost effective operations; prevention of errors in all aspects of the operation; assurance to the client that the objectives, deliverables and time frame are understood, prevention of delays; increase of productivity, a commitment to meeting the client's quality assurance requirements.
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McTeer, M. M., and B. G. Dale. "Are the ISO 9000 series of quality management system standards of value to small companies?" European Journal of Purchasing & Supply Management 1, no. 4 (December 1994): 227–35. http://dx.doi.org/10.1016/0969-7012(95)00012-7.
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Филиппова, О. А., Г. Ю. Данилова, А. В. Иванова, А. В. Левшина, and А. В. Никитина. "Analysis and assessment of quality costs as an integral part of the company's financial strategy in the field of quality." Экономика и предпринимательство, no. 1(126) (March 12, 2021): 1089–94. http://dx.doi.org/10.34925/eip.2021.126.01.212.
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Анализ и оценка затрат на качество, проведенные в данной статье, представляют собой неотъемлемую часть финансовой стратегии предприятия в области качества. Концепция экономической оценки затрат на качество, принятая в международных стандартах ISO серии 9000, рассматривается как инструмент, который позволяет не только определять экономические последствия решений, принимаемых в области управления качеством, но и оценивать убытки от возникновения дефектов и несоответствий, а так же осуществлять полный анализ затрат на качество. The analysis and assessment of quality costs, carried out in this article, is an integral part of the company's financial strategy in the field of quality. The concept of economic assessment of quality costs, adopted in the international standards ISO 9000 series, is considered as a tool that allows not only to determine the economic consequences of decisions taken in the field of quality management, but also to assess losses from the occurrence of defects and non-conformities, as well as to carry out a full analysis of quality costs.
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Surovaya, O. A. "Quality policy: the Role of the Head of a Forensic Organization in the Implementation of the Quality Management System." Theory and Practice of Forensic Science 14, no. 4 (January 8, 2020): 55–61. http://dx.doi.org/10.30764/1819-2785-2019-14-4-55-61.
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Contemporary approaches to the quality management in a forensic organization as well as the problems of the quality assurance system organization are analyzed. The main aspects requiring close monitoring from the Head of a forensic organization when making the policy of standardization and quality management system are considered. The conceptual approaches to quality issues enunciated in the international series of standards ISO/IEC 9000-2015 and ISO/IEC 17025:2017 together with the scope for their applicability to the forensic organizations are analyzed. Particular attention is paid to the problems arising when designing and implementing quality management systems, their causes are revealed and some recommendations are given including those based on the foreign experience on enhancing management efficiency.
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Tekic, Jasmina, Vidosav Majstorovic, Dejan Markovic, Angelina Nikodijevic, and Dragoslav Stamenkovic. "Quality management in dental health care: Present and future development." Serbian Dental Journal 58, no. 1 (2011): 35–43. http://dx.doi.org/10.2298/sgs1101035t.
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The standards ISO 9000 series, brought in 1987, were the driving force for the development and application of quality management (QM) in various areas, including health care. Currently, there are over one million certificates for quality management (QMC), and they were main initiators of quality improvement. In addition to the model for quality management of products/services, other models are also in use. The aim of this study was to present methods and techniques for quality improvement of health services, with special emphasis on dental health care services (DHS), and possibility for enhancement.
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Zhan, Changzhi, and Hongxia Zhang. "How does a dandelion seed from overseas root and thrive?" Library Management 27, no. 6/7 (July 1, 2006): 344–53. http://dx.doi.org/10.1108/01435120610702332.
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PurposeThe concept of quality management blossomed first in Japan and later in US and UK industry. Since then, the theory of quality management has been growing rapidly. It has become a management philosophy and has taken shape in a series of international standards in the ISO 9000 series. This article aims to describe how total quality management (TQM) – a dandelion seed from overseas ‐ turned an ordinary library into something different.Design/methodology/approachThis article is a general review of the progress made in Hainan University Library.FindingsHainan University Library implemented TQM in July 2004 and passed the authentication of ISO 9000: 2000 in 2005. Management innovation in Hainan University Library gradually became a real eye‐catcher. A national workshop on quality management and performance management in the library was held in April 2006. The library is now a member of IFLA (there are 25 members in China including Macao and Hong Kong); in 2005 the director of the library was elected as a standing committee member of IFLA Academic and Research Libraries Section; and international exchange and cooperation is becoming increasingly active.Originality/valueThe paper demonstrates how a silent, ordinary library has made a difference; it is moving away from being an isolated island and moving towards the international arena.
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Safonova, Olga, and Vladimir Konyukhov. "ENSURING THE COMPETITIVENESS OF INDUSTRIAL ENTERPRISES BASED ON METHODS FOR ASSESSING THE QUALITY OF INDUSTRIAL PRODUCTS." Journal of Innovations in Business and Industry 1, no. 4 (2023): 201–6. http://dx.doi.org/10.61552/jibi.2023.04.004.
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The article examines the model of the quality management system based on international standards ISO 9000 series is generally recognized in the world. It is being implemented at enterprises of all forms of ownership operating in various countries and sectors of the economy. The standard has gained such wide popularity due to its versatility and approaches to quality management, which have shown their effectiveness and efficiency in practice. In the modern world, the basis for ensuring a competitive advantage of an enterprise in the market is the continuous improvement of its management system and products. The ISO 9000 series of standards focuses the organization on continuous improvement and the fullest satisfaction of the requirements of all stakeholders. The quality management system is an important factor of competitiveness. The presence of a quality management system at the manufacturer means, in market language, the ability of this enterprise to meet the requirements of consumers, regulatory requirements from the state and the requirements of the organization for its own activities. In accordance with the General provisions of the standard, this is the main purpose of the quality management system. Modern enterprises operate in a constantly changing market environment. Only those companies that can quickly adapt to changes in the external environment can survive in the competition. In this regard, the quality management system should be flexible and quickly "adjusted" to changes in the requirements of the parties interested in the company's activities. Only such a management system can become a useful tool in the hands of the company's management.
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SIMILÄ, JOUNI, PASI KUVAJA, and LECH KRZANIK. "BOOTSTRAP: A SOFTWARE PROCESS ASSESSMENT AND IMPROVEMENT METHODOLOGY." International Journal of Software Engineering and Knowledge Engineering 05, no. 04 (December 1995): 559–84. http://dx.doi.org/10.1142/s0218194095000277.
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The BOOTSTRAP approach to software process assessment and improvement offers a methodology which can be suitably used with different types of the software process and products, and with different software producing organization structures and sizes. The approach is supported by cumulative data about the software industry as a whole as well as its individual sectors. At the same time BOOTSTRAP is based on the ISO 9000 series quality standards and appropriately general software project management standards (ESA-PSS-05), as well as is related to such defacto maturity standards as SEI's CMM. More granularity in expressing capability (in terms of scale and multidimensionality) makes BOOTSTRAP particularly suitable for process improvement. While having established position in Europe and participating in such wider standardization efforts as ISO/SPICE, it is important for BOOTSTRAP to look for comparisons of assumptions and results elsewhere. This paper presents the BOOTSTRAP methodology and and in conclusions brings forward some topics that may constitute a cultural interface orspecific boundary conditions between different software process assessment and improvement approaches.
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VOROBYOVA, Oksana. "NTERACTION OF ISO AND ESGIN THE HIGHER EDUCATION INDUSTRY: INTERNATIONAL EXPERIENCE." Cherkasy University Bulletin: Pedagogical Sciences, no. 2 (2020): 98–102. http://dx.doi.org/10.31651/2524-2660-2020-2-98-102.
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This article examines international studies on the standardization of quality management systems in higher education, namely: a comparison of The International Organization for Standardization (ISO) standards and the provisions of the Standards and Recommendations for Quality Assurance in the European Higher Education Area (The Standards) and guidelines for quality assurance in the European Higher Education Area (ESG). The standards ISO 9001, ISO 9001: 2000, ISO 9001: 2015 and ISO 21001 have been analyzed.The article analyzes the study of the interaction of ISO standards and the provisions of ESG investigated that presented in the works of S.Ortega, N.Señal, L.Velón Sixto "Experiments using iso 9001 to meet ESG in three spanish agencies"; A.Jambor, M.Dzubakova, J.Habanbk «Integration of ESG 2015 and ISO 9001: 2015 standards in higher education organization (case study)»; F.Camilleri «Standardizing Management Systems for Educational Organizations: Implications for European Higher Education». The study concludes that ISO 9001 standards for quality management systems enable institutions to create a quality assurance system and improve basic quality assurance processes. The ISO 9001 quality management system standard is a good tool for organizations to improve their internal quality assurance system and to be aware of their processes. Scientists say ISO 9001 provides ESG standards with an adequate system to support effective quality improvement. It is positive that the international ISO standard and ESG provisions for the establishment of a quality assurance system in higher education are in the mix. The ISO 21001 series "Educational Organizations –Management Systems for Educational Organizations" provides a methodological component and a typical industry template from the beginning of monitoring to the release of results, including preparatory work on assessment planning, questionnaire development, questionnaires, results processing, problem determination and options, further monitoring of performance. In higher education, ISO 21001 may not be seen as a competitor or replacement for ESG, but as an additional tool that can help educational organizations demonstrate their commitment to effective educational management practices.
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Patel, B. M. "Manufacturing Quality Assurance—A Systematic and Logic Approach to Effective Engineering Management." Proceedings of the Institution of Mechanical Engineers, Part B: Management and engineering manufacture 202, no. 2 (May 1988): 107–13. http://dx.doi.org/10.1243/pime_proc_1988_202_055_02.
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In today's increasingly competitive and diversified business markets, industries are continually striving for a high degree of customer satisfaction through product and service reliability at economical costs. Modern practices are now directed towards the use of harmonized, national and international standards such as BS 5750/ISO 9000 series which provide generic guidelines to developing quality systems as an integral part of successful business management strategies. This paper highlights the management, systems and manpower (human resources) aspects of an organization that can provide effective means of controlling and managing the manufacturing engineering function of quality assurance activities within a company.
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Bandurina, Inna P., Mikhail A. Bandurin, and Alexander P. Bandurin. "Development of a quality management system for a machine-building enterprise." SHS Web of Conferences 112 (2021): 00001. http://dx.doi.org/10.1051/shsconf/202111200001.
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The article presents proposals for the development of the quality management system of a machine-building enterprise based on a risk-oriented process approach. The theoretical and methodological foundations of the risk management subsystem formation as the basis of continuous development of the quality management system based on ISO 9000 standards are considered. Methodological recommendations of the development of existing enterprise methods for managing the processes of the quality management system are proposed. A methodology of risk management of quality management system processes has been developed. The practical application of the proposals formulated in the paper is shown by the example of an enterprise engaged in the production of electric traction machines for railway rolling stock. At the present stage of development of machine-building production, insufficient attention is paid to the issue of methodological support for risk management of quality management system processes developed on the basis of ISO 9000 series standards, despite the fact that this direction is very relevant and practically in demand in all industries. It is revealed that the process monitoring system, which is based on monitoring process indicators, information about internal audits, self-assessment of the quality management system, allows you to present a real picture of the state of processes and develop management decisions to improve the effectiveness and improvement of processes and the quality management system. And all the information obtained during process monitoring can be used as input data for managing risks in processes.
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Тихомиров, Г. А. "Methodological aspects of quality management at the stages of garment production." Экономика и предпринимательство, no. 3(128) (May 13, 2021): 1177–80. http://dx.doi.org/10.34925/eip.2021.128.3.235.
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В статье на основе анализа деятельности швейных предприятий обоснована методология менеджмента качества на этапах швейного производства. Показана роль и значение маркетингового исследования, выбора поставщика материалов, реализации функций организации и контроля качества в обеспечении выпуска конкурентоспособной швейной продукции. Обосновано соответствие и отличительные особенности менеджмента качества швейной отрасли системе менеджмента качества, определенной международными стандартами ИСО серии 9000. Определены факторы, воздействующие на формирование качества швейных изделий. In the article, based on the analysis of the activities of sewing enterprises, the methodology of quality management at the stages of sewing production is substantiated. The role and importance of marketing research, selection of a supplier of materials, implementation of functions of organization and quality control in ensuring the release of competitive sewing products are shown. The correspondence and distinctive features of the quality management of the garment industry are substantiated to the quality management system defined by the international standards ISO 9000 series. The factors influencing the formation of the quality of garments are determined.
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Zaiets, Svitlana. "QUALITY CERTIFICATION IN EDUCATION: APPLICATION OF ISO 9001 AND ISO 21001." Educational Analytics of Ukraine, no. 5 (2023): 5–20. http://dx.doi.org/10.32987/2617-8532-2023-5-5-20.
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The purpose of the article is to justify the need to implement ISO 21001:2019 "Educational organizations. Management systems for educational organizations. Requirements and guidelines for use" in the activities of domestic educational organizations. The achievement of the goal set in the article was carried out by methods of collecting scientific and practical sources of information and with the help of comparative analysis and analysis of dynamic series. The state of certification according to international and domestic standards in the field of education quality assurance in 2018-2022 was investigated to create common quality strategies. Based on the evaluation of the frequency of key words of ISO 9001 and ISO 21001 standards, their comparison was made. It has been established that the introduction of quality management standards in the educational sector is an important step to ensure the quality of education and increase its competitiveness. The introduction and use of ISO 21001 will significantly improve the management processes of educational institutions and increase the effectiveness of quality management. To understand the readiness of ISO 21001:2019 implementation, a survey of university administration representatives was conducted. The attitude of university administrations to the use of ISO 9001 and ISO 21001 standards was established. The results of the survey showed that the existence of an effective accreditation system, the optional introduction of ISO, and the lack of resources (personnel, financial) hinder the process of implementing ISO 21001 in universities. Proposals for the implementation of ISO 21001 in the activities of domestic higher education institutions are based on the need for the formation of a culture not only of administrative activities, but also of changing the environment of the activities of educational institutions and consist in the development of a national policy for the introduction of ISO 21001 in the educational sector, the need to conduct informational and explanatory work among educational institutions about the advantages of the implementation of ISO 21001, provision of financial support to universities implementing ISO 21001.
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Gueorguiev, Tzvetelin. "The experience gained from implementing an ISO 56000-based innovation management system." Acta IMEKO 12, no. 2 (June 26, 2023): 1–6. http://dx.doi.org/10.21014/actaimeko.v12i2.1461.
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The aim of this paper is to share the experience gained from an early adoption of the ISO 56000 series of standards for innovation management systems. The University of Ruse is among the first universities in Bulgaria to implement an ISO 9001 quality management system. Later this system is updated and extended with elements of ISO 21001:2018- management systems for educational organizations. Since 2020 the Technology Transfer and Intellectual Property Centre (TTIPC) at the University of Ruse has implemented a number of requirements and guidelines of the ISO 56000 series of standards. The foundation of the integrated management system is ISO 56002:2019 with guidance for innovation management. The principles for innovation management from ISO 56000:2020 are being followed while implementing key methods and tools from ISO 56003:2019 for innovation partnership, ISO/TR 56004:2019 for innovation management assessment, ISO 56005:2020 for intellectual property management, and ISO 56006:2021 for strategic intelligence.
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Kuz’min, S. A. "Modern Models of Quality Management in Forensic Activities." Theory and Practice of Forensic Science, no. 3(43) (September 30, 2016): 18–27. http://dx.doi.org/10.30764/64/1819-2785-2016-3-18-27.
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The article contains analysis of modern approaches to quality management in the forensic science institutions, reviewed evolution of the view about quality as an object of management. Author considered a structure and a volume of notion of forensic science activity and mark out the elements of structure that form complex factor that affects the quality. Based on international and one’s country experience is given the historical retrospective of process of development and deployment of mechanisms of managements of quality in production and forensic science. The conceptual approaches to quality problems enshrined in the series ISO 9000 and ISO/IEC 17025 international standards, their similarities and distinction, and also applicability limits concerning activity of the forensic science institutions are analyzed. The special attention is paid to the analysis of problems arising in the design and implementation of quality management systems, identified their causes, and made recommendations for improving the effectiveness of management.
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Voichenko, Valerii, Sergey Savchenko, and Victoria Chernyak. "Features implementation in bureau forensic examination of the quality management system ISO 9001: 2009." Forensic-medical examination, no. 1 (April 13, 2016): 4–8. http://dx.doi.org/10.24061/2707-8728.1.2016.1.
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Series of ISO 9000 quality system was developed by the International Organization for Standardization ISO (International Organization for Standardization) in order to create uniform requirements for quality management processes and formation based on these requirements of quality systems in all organizations. The aim is investment features quality management system implementation in the Bureau of forensics.
Summary. Quality management system - is the foundation of organizational management in any organization. During its development in accordance with international standards for quality management systems refers to the development and implementation of this system in the organization, and we are creating a system of management is the processes that affect the level of services to conduct forensic examinations. The implementation of this system in the bureau forensics requires a new system of governance, and requires detailed documentation and regulation of all processes, procedures and services. On the basis of the test material can confirm the importance and utility of implementing a quality management system according to the requirements of ISO 9001: 2009 in the Bureau of forensics. The advantages of implementing QMS are:
ordering and regulation (implementation of action sequences according to approved procedures) of the implementation of forensic examinations;
ability to enhance internal workflow, a clearer division of responsibilities, tasks and responsibilities through the prescription process and management;
improve the quality of services for forensic examination;
rational and efficient use of resources, especially
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Hussain, Tajammal, Jacob Kjær Eskildsen, and Rick Edgeman. "The intellectual structure of research in ISO 9000 standard series (1987–2015): a Bibliometric analysis." Total Quality Management & Business Excellence 31, no. 11-12 (May 6, 2018): 1195–224. http://dx.doi.org/10.1080/14783363.2018.1469977.
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Riascos Erazo, Sandra Cristina. "A model for assessing information technology effectiveness in the business environment." Ingeniería e Investigación 28, no. 2 (May 1, 2008): 158–66. http://dx.doi.org/10.15446/ing.investig.v28n2.14905.
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The impact of technology on administrative processes has improved business strategies (especially regarding the effect of information technology - IT), often leading to organisational success. Its effectiveness in this environment was thus modelled due to such importance; this paper describes studying a series of models aimed at assessing IT, its advantages and disadvantages. A model is proposed involving different aspects for an integral assessment of IT effectiveness and considering administrative activities’ particular characteristics. This analytical study provides guidelines for identifying IT effectiveness in a business environment and current key strategies in technological innovation. This study was based on ISO 9126, ISO 9001, ISO 15939 and ISO 25000 standards as well as COBIT and CMM standards.
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Schmitt, Peter A. "Bologna, EMT and CIUTI – Approaches to High Quality in Translation and Interpretation Training." Meta 57, no. 1 (October 10, 2012): 23–34. http://dx.doi.org/10.7202/1012738ar.
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The quality of products and services, as well as methods of quality control are receiving more and more attention in industry, education, training and research. Translation and interpretation-related approaches towards better quality control include the generic ISO 9000 series (first published in 1987) as well as translation-specific standards such as the German DIN 2345 (1996), the American SAE J2450 (2001, 2005), and the European DIN EN 15038 (2006). CIUTI, an organization initiated in 1960, is the earliest approach to ensure high quality standards in translation and interpretation training and research. The European Higher Education Reform (Bologna Process), completed in 2010, was also a chance to improve the quality of university translation and interpretation programmes. Another and strictly outcome-oriented approach to improve translation quality is the relatively recent EMT project of the EU Commission. This paper describes how the different approaches of the Bologna Process, EMT, and CIUTI contribute to translation quality.
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Kushebayev, Zhassulan, Gusman Moldashev, Karlygash Daurenbekova, and Aruzhan Jussibaliyeva. "Internal Reasons for the Low Efficiency of QMS in many Kazakhstanis Enterprises." Eurasian Journal of Economic and Business Studies 4, no. 66 (December 30, 2022): 76–85. http://dx.doi.org/10.47703/ejebs.v4i66.223.
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The article presents the results of a comprehensive analysis of the information of domestic authors, as well as prominent scientists and experts from far and near abroad in the field of studying the problems of the influence of internal environment factors on the effectiveness of life, self-support and improvement of quality management systems (QMS) and total quality management (TQM) of companies and firms certified according to the criteria of international standards ISO 9000 series. A general global trend of a sharp decrease in customer interest in QMS and TQM certification to ISO requirements in all areas of production and services has been established over the past 10 years, including in the Republic of Kazakhstan. Thus, the number of certified enterprises of all levels according to ISO in the country today compared to the year 2010 has decreased three times. The authors believe that the solution to the problem of improving the efficiency of the QMS and TQM lies in the permanent improvement of the corporate culture of the personnel of the enterprise by the top management based on the transformation of their mentality through the development of the principles of leadership, process approach, job improvement, staff involvement and management of employee relations.
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Hys, Katarzyna. "ISO 9001 Standard Management System Certification – Data Analysis for Sectors by Country." Quality Production Improvement - QPI 1, no. 1 (July 1, 2019): 162–69. http://dx.doi.org/10.2478/cqpi-2019-0022.
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Abstract The purpose of the paper is to analyse and demonstrate the trends in the scope of data concerning the number of ISO 9001 certificates incorporated in companies around the world with consideration of market division into 39 sectors. The study utilised the desk research method for analysing the available sources of data for the studied problem, especially covering their compilation, mutual verification, processing and reasoning. Then, multi-dimensional comparative analyses were conducted for the obtained results within a time framework of 1998-2017. As result of the conducted analyses, leading sectors in particular countries in terms of the number of incorporated ISO 9001 series standards were established. This enabled identifying the tendencies and determining the further directions of change. The paper is original in that it is based on analysing data within an industry framework in the period of nine years, identifying existing trends and establishing specific cases (countries and industries) for which the ISO 9001 standards are common and for which they are a niche.
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Klimenkova, A. A., L. N. Geller, A. A. Skripko, L. A. Gravchenko, and N. V. Fedorenko. "QUALITY MANAGEMENT SYSTEM OF A PHARMACEUTICAL ORGANIZATION: CRITERIA AND IMPLEMENTATION." Pharmacy & Pharmacology 7, no. 3 (July 9, 2019): 170–79. http://dx.doi.org/10.19163/2307-9266-2019-7-3-170-179.
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The aim of the study is a theoretical justification and development of a mechanism for the implementation of quality management systems (QMS) in the activities of retail trade in pharmaceutical products.Materials and methods. The study is based on the analysis of scientific literature data and Analytical Normative Documents regulating various aspects of QMS functioning in pharmaceutical organizations. Methods of documentary content analysis of international and national ISO standards, Series 9000, were used as the basis for the development and implementation of QMS organizations despite the type of their activities.Results. In the course of the study, the organization of the production process has been studied and the main production (business-) operations of seven structural subdivisions of “Apteka-Alex” LLC in Angarsk have been analyzed. The basic principles of QMS functioning are set forth and the author’s methodology for its development for retail trade in pharmaceutical products has been presented, taking into account the specifics of the organizational structure and production activities of pharmacy organizations. The mechanisms and successive stages of the QMS implementation have been specified and given grounds for. In accordance with the requirements of GOST R ISO 9000:2015, the definitions and classification of the main production operations (business processes) of the studied pharmacies have been made up. In addition, the list of mandatory (core) and basic standard operating procedures (SOPs), detailing the main production (business-) processes, has been made up, and an algorithm for developing and testing SOPs has been outlined.Conclusion. The results of the study allowed us to justify and propose a step-by-step methods of QMS implementation into the work of pharmaceutical organizations in the retail sector. The first results of the approbation and use of the developed methodology show that it contributes to the rational construction and functioning of the QMS, in accordance with the requirements of the existing standards, as well as the optimization of administrative management of all production (business-) processes.
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Lis, Teresa, and Krzysztof Nowacki. "Modern Trends in Occupational Safety Management." New Trends in Production Engineering 2, no. 2 (December 1, 2019): 126–38. http://dx.doi.org/10.2478/ntpe-2019-0078.
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Abstract Problems related to work safety have been accompanying humanity since the dawn of time. In times before the Industrial Revolution, human and animal muscle strength was used to work, and “safe work” solutions were developed and introduced individually by the user or supervising the work. Only a change in the way work was done due to the industrial revolution, the introduction of new energy sources, the transformation of manufactories into factories and the birth of the working class brought about greater, concrete changes. It was at that time that various machines and devices began to be introduced into the workplace, which on the one hand improved work and on the other hand created more and more potentially dangerous situations. Security was started holistically and institutionally. With the transformation and return of capitalism, the subject of real work safety returned. Health and safety was to be not only a fashionable slogan, but a value that was supposed to guarantee profit – in accordance with the principle that accidents reduce productivity. It was also connected with the process of adapting Polish law in the field of health and safety to the law of the European Union (EU), which resulted from Poland’s pursuit of EU membership. Moreover, an important factor initiating these changes was the interest of enterprises in quality management systems compliant with the ISO 9000 series and environmental management systems compliant with the ISO 14000 series, and related attempts to adapt the system management concept to the area of occupational health and safety, resulting in PN-N standards 18000 series. This publication analyzes the new standard PN-ISO 45001:2018 – “Occupational health and safety management systems – Requirements with guidance for use” comparing it with the standard PN-N 18001:2004 – “Occupational health and safety management. Requirements”.
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Trisch, Roman, Elena Gorbenko, Natalia Dotsenko, Natalia Kim, and Ganna Kiporenko. "Development of qualimetric approaches to the processes of quality management system at enterprises according to international standards of the ISO 9000 series." Eastern-European Journal of Enterprise Technologies 4, no. 3(82) (August 31, 2016): 18. http://dx.doi.org/10.15587/1729-4061.2016.75503.
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Barszcz, Piotr, Mariusz Wesołowski, and Krzysztof Blacha. "Selected Problems Of Incorporating A Quality Management System In The Air Force." Research Works of Air Force Institute of Technology 37, no. 1 (December 1, 2015): 139–58. http://dx.doi.org/10.1515/afit-2015-0030.
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AbstractThe proper management of an organisational unit and communication of reliable information about its functioning are important factors, which affect the safety of the executed aerial operations. According to decision no. 400/MON of the Minister of National Defence, the incorporation of the “Quality Assurance System in the Air Force” [1] commenced on 1 January 2013. The ISO 9000 series standards enforce a change in the approach to the problem of management of the organisational unit. The analysis of the important parameters takes place at the start, not only at the end, and uses simultaneously preventive actions and the monitoring of processes during their execution.The incorporated Quality Management System (QMS) provides comprehensive solutions – all services of the organisational unit operate in a single, coherent organisational system and communicate via one information system. The Quality Management System enforces compliance with the specified conduct procedures and excludes “informal circulation” in the scope of the organisation management.
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Pietroń-Pyszczek, Agata, and Szymon T. Dziuba. "Role of HR Specialists from the Standpoint of Quality Audits." Kwartalnik Ekonomistów i Menedżerów 52, no. 2 (April 24, 2019): 33–43. http://dx.doi.org/10.5604/01.3001.0013.2344.
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One of the important barriers to the functioning of quality management systems (QMS) is misunderstandings (conflicts) between auditors and staff. It can be assumed that these phenomena are caused by the fact that employees equate audit with inspections, which is almost always accompanied by emotions that make an objective approach to the legitimacy of the „test” more difficult. The question arises to what extent this perception results from the auditor’s behaviors. Against this background, an attempt was made to indicate the extent to which the relations between the auditor and the audited employees can be shaped by a HR specialist. Referring to the literature on the subject and authors’ own experience in empirical research conducted in companies where the QMS systems were implemented based on the ISO 9000 series of standards, the study aims to characterize the tasks which HR specialists should perform in order to prevent conflicts between the internal auditor and the staff.
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Wierzowiecka, Joanna. "Effectiveness of the Management System in Accredited Laboratory as a Tool to Enhance Competitiveness." Foundations of Management 5, no. 1 (June 1, 2013): 83–92. http://dx.doi.org/10.2478/fman-2014-0008.
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Abstract The situation on the market of laboratory services in Poland is growing rapidly. In order to stay in this difficult market, one shall convince potential customers to his/her competences and quality of services. Testing or calibration laboratories, wishing to assert its position in the market, introduce the management system based on the PN-EN ISO/IEC 17025:2005 standard, the so-called ‘General requirements for the competence of testing and calibration laboratories’, and then apply for the certificate of accreditation in the Polish Centre for Accreditation (PCA) [14]. In order to maintain accreditation, as well as to maintain a competitive advantage, laboratories must prove that the management system is effective, which is the matter of this article. The first part presents the analysis of concepts on the effectiveness of the quality management systems and their improvement, in particular those set out in the standards of ISO 9000 series, as well as in the ISO/IEC 17025 standard (in the past and present). In the following part one identified and described the PN-EN ISO/IEC 17025:2005 standard on the effectiveness of the management system in the accredited laboratory (including the involvement of top management and quality policy, internal audits, corrective and preventive actions, evaluation of the effectiveness of training, quality control tests). Then one showed how to assess the effectiveness of the management system, which shall or may be used by the accredited laboratory (i.e. internal audit, self-assessment, management review, surveys and financial appraisal).
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Prelovskaya, O. G. "CORRECTIVE ACTION PROCESS MATURITY MODEL." Izvestiya of Samara Scientific Center of the Russian Academy of Sciences 25, no. 4 (2023): 56–63. http://dx.doi.org/10.37313/1990-5378-2023-25-4-56-63.
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The purpose of this paper is to present the model for assessing Corrective action process maturity level. The model is developed as a tool for evaluating and managing the process of corrective actions, which is considered as one of the key elements of Quality Management System within International Standard ISO 9001:2015, and also the process represents a specific requirement in problem-solving in many industry standards (for example, IATF 16949:2016, ISO/TS 22163:2017, AS/EN 9100:2016). The model is developed based on the survey results of manufacturing companies’ employees competent in problem-solving (N = 259). Structural Equation Modeling in STATA program was used to analyze the results. Verified factors significantly affecting Corrective actions and problem-solving process are integrated into the model. Obtained results are analyzed by means of fuzzy logic algorithm in MATLAB, that enables process maturity level assessment in accordance with recommendations of ISO/IEC 330XX series of standards.
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Turubatovic, Lazar, Vojin Vranic, and Josip Baras. "HACCP and quality system in the food processing industry." Chemical Industry 56, no. 4 (2002): 157–62. http://dx.doi.org/10.2298/hemind0204157t.
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HACCP (Hazard Analysis and Critical Control Points) is an indispensable contemporary system of process control in the food processing industry. In its original meaning this control procedure includes hazard analysis and identification of the points in the production process where the product contamination is reasonably likely to occur resulting in an unsafe product. At the critical points the control of the production process should be severer in order to eliminate or reduce the product safety risks. The aim of implementing a quality management system being quality management, according to the standards of the ISO 9000 series, the formulation of a product that meets "the requirements stated or implied", where the implied requirements refer to the prescribed quality requirements, which, in the food industry above all, comprises safety, it is necessary to build HACCP into the quality system. The application of HACCP principles when introducing a quality system should be extended to those parts of the production process in which the required quality of the product may be at risk.
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TANASIIENKO, Nataliia, Tetiana НOLOVACH, and Sofiіa ZABOLOTNA. "IMPLEMENTATION OF THE TQM SYSTEM IN UKRAINIAN ENTERPRISES." Herald of Khmelnytskyi National University. Economic sciences 316, no. 2 (April 27, 2023): 247–51. http://dx.doi.org/10.31891/2307-5740-2023-316-2-40.
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This article substantiates the feasibility of using an innovative system of total quality management (TQM) based on theoretical and methodological research. This system has proven its effectiveness in the global economic space. It helps to solve problems associated with increasing the production of high-quality products, the interest and motivation of employees, and also makes production management more effective. The experience of introducing this system by individual countries, in particular, Japan and the USA, is also considered. A comparison of the indicators of Japanese companies before and after the implementation of the TQM model is given. It was concluded that today the majority of domestic enterprises manage product quality in accordance with the principles of the ISO 9000 series. ISO standards are based on technical systems and procedures, but employee involvement and continuous improvement are optional. Unlike ISO, the TQM system involves prioritizing philosophy, concepts, tools and methodology, as well as involvement of all employees and a continuous improvement of quality. The possibility of adapting the TQM system to the practice of Ukrainian enterprises was investigated. Given the available resource potential, this is possible, but first of all, for this, it would be necessary to completely rethink the approach to the management of the organization and conduct trainings on familiarizing employees with the TQM system. Based on the analysis of the main technical and economic indicators of the « Agricultural company 2004» PE, it is proposed to apply the key principles of TQM, which were developed by the famous scientist E. Deming, to increase the efficiency of its activities.
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Glibovytska, N. I., T. M. Yatsyshyn, and G. M. Gritsylak. "Application of environmental biomonitoring in environmental risk management of the fuel and energy complex." IOP Conference Series: Earth and Environmental Science 1254, no. 1 (October 1, 2023): 012111. http://dx.doi.org/10.1088/1755-1315/1254/1/012111.
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Abstract On the analysis basis of Ukraine fuel and energy complex priority problems, the key role of the introduction of international standards ISO 14000, ISO 9000 series and HSE policy to create conditions for the prevention of technological effects on environmental components and the formation of prerequisites for a safe environment, both for personnel and for the population of the surrounding territories, are determined. Deterioration of natural resources quality and ecosystems degradation and possible levels of natural environments pollution are used as parameters for environmental risk assessing in the conditions of the fuel and energy complex operation. The concept of environmental risk management in this field is presented. The biomonitoring uses to assess the factors influence of the industry enterprises is proposed. Biomonitoring of the territory around the Burshtyn thermal power plant is carried out, taxonomic characteristics of phytoobjects are given, and the indicative prospects of plants, their diversity and classes of permanence are evaluated. A literature analysis is carried out regarding the convenience, ease of use and phytoindicative suitability of plants under the conditions of the man-made environment complex impact. The highest species representativeness in Asteraceae family, represented by 17 species, Fabaceae and Poaceae – by 5 plant species, is established within the study area. The highest phytoindicative potential of Cichorium intybus L. and Achillea millefolium L. under the influence of Burshtyn thermal power station is revealed, which indicates the possibility of effective use of these plants as sensitive monitors of the fuel and energy complex enterprises ecological state.
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Shahabov, Islam, Yuriy Melnikov, and Aleksey Smyshlyaev. "Principles of Universal Quality Management in the Management of a Medical Organization in the Russian Federation at the Present Stage." Spravočnik vrača obŝej praktiki (Journal of Family Medicine), no. 6 (June 1, 2020): 16–25. http://dx.doi.org/10.33920/med-10-2006-02.
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When performing the analysis of quality management in a medical organization, a set of principles and management methods were taken into account. Quality management covers the processes of planning, organization, motivation and control, necessary to achieve the ultimate goal. The main problem of the healthcare system at the analyzed stage is the low level of competence among top managers. For full-fledged management, it is necessary to create a special body, which should be integrated as a unique subsystem that is responsible for solving the issues of implementation and development of process management. An adequate and planned approach to the creation and integration of the process office into the organizational structure has a sufficiently large strategic potential. The methodology of quality management in the healthcare system is a sequence of stages of identifying and formulating a problem, establishing and conducting an analysis of cause-and-effect relation, evaluating the effectiveness of the service, determining and adjusting goals and objectives to ensure full and effective functioning. The requirements for quality management all over the world are determined by the standards of the ISO 9000 series. They created the foundation for the procedures of development, implementation and certification of the quality of medical services.