Journal articles: 'ISO 9001:2000'

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Bendell, Tony, and Louise Boulter. "ISO 9001:2000." International Small Business Journal: Researching Entrepreneurship 22, no. 3 (June 2004): 295–316. http://dx.doi.org/10.1177/0266242604042381.

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Graham, R. I. "ISO 9001:1994 and ISO 9001:2000 compared." Manufacturing Engineer 81, no. 4 (August 1, 2002): 168–69. http://dx.doi.org/10.1049/me:20020406.

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Martínez-Costa, Micaela, Thomas Y. Choi, Jose A. Martínez, and Angel R. Martínez-Lorente. "ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited." Journal of Operations Management 27, no. 6 (April 22, 2009): 495–511. http://dx.doi.org/10.1016/j.jom.2009.04.002.

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Poksinska, Bozena, Jörgen A. E. Eklund, and Jens Jörn Dahlgaard. "ISO 9001:2000 in small organisations." International Journal of Quality & Reliability Management 23, no. 5 (June 2006): 490–512. http://dx.doi.org/10.1108/02656710610664578.

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Mohan Sivakumar, V., S. R. Devadasan, and R. Murugesh. "Theory and practice of knowledge managed ISO 9001:2000 supported quality system." TQM Journal 26, no. 1 (January 7, 2014): 30–49. http://dx.doi.org/10.1108/tqm-10-2011-0063.

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Purpose – The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate the practitioners to implement such integrated system in real-time practice. Design/methodology/approach – The principles of KM were integrated with the five major clauses of ISO 9001:2000 standard. After designing this integrated system, it was subjected to peripheral implementation study in a government-managed company situated in India. The knowledge portal required for maintaining this integrated system was also developed. Findings – ISO 9001:2008 and ISO 9001:2000 standards rest on the same process-based quality system model which is comprised of five major clauses. Hence, the integrated system proposed in this paper can be utilized by the contemporary organizations to infuse KM principles in ISO 9001:2008 based quality system. Research limitations/implications – Though the integrated system designed in this research could not be implemented in a full-fledged manner, the experiences gained have been useful to indicate the future direction of research and practice for integrating KM principles with ISO 9001:2008 Supported Quality System. Practical implications – A roadmap has been evolved to guide the practitioners to implement Knowledge Managed ISO 9001:2008 Supported Quality System. Originality value – No researcher or practitioner has so far contributed a model integrating the process-based quality system incorporated in ISO 9001:2000 and ISO 9001:2008 standards with KM principles. As this gap is filled in this paper, the contributions of this paper are valuable to both researchers and practitioners.

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Ekowati, Dian. "Pengaruh Implementasi Quality Management System ISO 9001:2000 terhadap Kinerja Rumah Sakit Duren Sawit." Kesmas: National Public Health Journal 2, no. 3 (December 1, 2007): 127. http://dx.doi.org/10.21109/kesmas.v2i3.268.

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Upaya organisasi meningkatkan produksi jasa pelayanan kesehatan melalui implementasi Quality Management System ISO 9001:2000 secara sistematis, menyeluruh dan sinambung seharusnya mampu menampilkan kinerja yang efektif dan efisien. Penelitian ini bertujuan untuk memperoleh gambaran mengenai peran implementasi QMS ISO 9001:2000 terhadap kinerja Rumah Sakit Duren Sawit yang akan diukur melalui pendekatan kerangka strategis Balanced Scorecard serta identifikasi kesenjangan dalam organisasi untuk menganalisis kesiapan implementasi manajemen strategis Balanced Scorecard di Rumah Sakit Duren Sawit. Hasil penelitian menggambarkan bahwa melalui pemahaman dan implementasi yang QMS ISO 9001:2000 konsistensi, Rumah Sakit Duren Sawit mampu menghasilkan kinerja organisasi yang efektif dan efisien. serta berhasil menganalisis kesiapan Rumah Sakit Duren Sawit untuk mengimplementasikanmanajemen strategis Balanced Scorecard melalui identifikasi kesenjangan dalam mengumpulkan sumber informasi untuk mengukur indikator-indikator hasil yang merupakan rambu-rambu bagi keberhasilan pencapaian sasaran strategis organisasi.Kata kunci : QMS ISO 9001:2000, kerangka strategi, balance scorecardAbstractThe organization effort to improve health care service production through implementation of Quality Management System ISO 9001:2000 in a systematic, comprehensivelyand continuously should results in effective and efficient performance. This study objective is to observe the role of Quality Management System ISO 9001:2000 implementation on performance of Duren Sawit Hospital measured by Balance Scorecard strategic frame approach to analyze the readinessof the hospital to implement Balance Scorecard strategic management. The study results show that through understanding and consistent implementation of QMS ISO 9001:2000 Duren Sawit Hospital can produce effective and efficient organization performance. This study also provide analysis on the readiness of Duren Sawit Hospital to implement Balance Scorecard strategic management and identify the gaps of sources of information to measure indicators toachieve organization strategic objectives.Keywords : QMS ISO 9001:2000, strategic frame, balance scorecard

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Lewis, W. G., K. F. Pun, and T. R. M. Lalla. "An Empirical Analysis of ISO 9004:2000 Maturity in ISO 9001 Certified SMEs." Asian Journal on Quality 6, no. 3 (December 18, 2005): 190–203. http://dx.doi.org/10.1108/15982688200500030.

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Arumugam, Veeri, Keng‐Boon Ooi, and Tuck‐Chee Fong. "TQM practices and quality management performance." TQM Journal 20, no. 6 (October 3, 2008): 636–50. http://dx.doi.org/10.1108/17542730810909383.

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PurposeThe purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia.Design/methodology/approachThe empirical data was drawn from 122 ISO 9001:2000 certified manufacturing organizations in Malaysia. The data were analyzed using correlation and multiple regression analyses.FindingsThe findings revealed that TQM practices were found to be partially correlated with quality performance of the Malaysian ISO 9001:2000 certified manufacturing organizations. It is also found that where customer focus and continual improvement were perceived as dominant TQM practices in quality performance.Research limitations/implicationsThis research paper was limited by excluding non‐ISO 9001:2000 certified organizations in the selection of manufacturing firms in Malaysia, making this a possibly biased selection, which might not adequately represent the Malaysian perspective on the entire Malaysia's manufacturing industry.Originality/valueThe outcome of the study could provide valuable knowledge to top management of ISO 9001:2000 certified manufacturing organizations to refine their quality management practices and subsequently improve quality performance.

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KOGURE, Masasuke. "On the Features of ISO 9001: 2000." JOURNAL OF THE BREWING SOCIETY OF JAPAN 96, no. 9 (2001): 600–605. http://dx.doi.org/10.6013/jbrewsocjapan1988.96.600.

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Lin, Chinho, and Chuni Wu. "Managing knowledge contributed by ISO 9001:2000." International Journal of Quality & Reliability Management 22, no. 9 (December 2005): 968–85. http://dx.doi.org/10.1108/02656710510625239.

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Döbert, N., M. Osterloh, C. Menzel, H. A. Kahla-Witzsch, and F. Grünwald. "Qualitätsmanagement nach DIN EN ISO 9001:2000." Der Nuklearmediziner 28, no. 3 (2005): 138–41. http://dx.doi.org/10.1055/s-2005-836662.

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Glawe, M. "Qualitätsmanagement nach DIN EN ISO 9001:2000." Der Nuklearmediziner 28, no. 3 (2005): 155–61. http://dx.doi.org/10.1055/s-2005-836813.

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Helbig, M., H. A. Kahla-Witzsch, S. Helbig, R. Knecht, and W. Gstöttner. "Qualitätsmanagement nach DIN EN ISO 9001:2000." HNO 54, no. 12 (December 2006): 922–28. http://dx.doi.org/10.1007/s00106-006-1467-7.

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Pheng, Low Sui, and Edwi T. W. Fong. "Preparations for ISO 9001:2000 - a study of ISO 9000:1994 certified construction firms." Construction Management and Economics 20, no. 5 (July 2002): 403–13. http://dx.doi.org/10.1080/01446190210135922.

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Hajjem, Olfa. "Determinants of quality management systems implementation in Tunisian firms." Journal of Innovation Management 4, no. 2 (August 9, 2016): 156–75. http://dx.doi.org/10.24840/2183-0606_004.002_0008.

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This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.

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Widyastuti, Niken. "Pengaruh Penerapan Quality Management System Terhadap Kualitas Sumber Daya Manusia Pada PT. Casuarina Harnessindo Bekasi." Kajian Bisnis STIE Widya Wiwaha 23, no. 1 (March 21, 2017): 40–51. http://dx.doi.org/10.32477/jkb.v23i1.202.

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This research aim for given prove empirically effect application role of quality management system to factor or variable that influence quality human resources development. This research carry out in PT. Casuarina Harnessindo – Bekasi, with use population with amount 30 respondent with use census sample draw method: sample drawing where all population amount become sample so that amount sample within this research have amount 30 respondent. Data collection technique use documentation and questioner. Data analysis method use research instrument test use validity test and reliability test, hypothesis test consist multiple linear regression, determinan coefficient, test t analysis and F test, classic assumption test consist normality, multicolienearity, heterokesdasity and autocorrelation. Research result show that hypothesis 1 that reveal present significant effect employee role, leader role, relationship leader with employee organization aspect and environment aspect within application ISO quality Management System 9001 – 2000 toward quality of employee resources simultan proved within this research, hypothesis 2 that reveal that present significant effect employee role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 3 that reveal that present significant effect leader role within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 4 that reveal present significant relationship leader with employee within application ISO quality Management System 9001 – 2000, toward quality employee resources proved within this research, hypothesis 5 that reveal present significant organization aspect role within application ISO quality Management System 9001–2000, toward quality employee resources not proved within this research, hypothesis 6 that reveal present significant environment aspect role within application ISO quality Management System 9001– 2000, toward quality employee resources not proved within this research,

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Kaziliūnas, Adolfas. "PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI." Technological and Economic Development of Economy 14, no. 1 (March 31, 2008): 64–75. http://dx.doi.org/10.3846/2029-0187.2008.14.64-75.

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The role of international standards is analysed in accordance with the quality management of organisations by the requirements of sustainable development. Organisations and companies become increasingly dependent on each other and foreign partners in business, prosperity, socio‐economic change and environment responsibility. There is an essential necessity for using International Standards under these changing conditions. The management systems standards ISO 9001 (quality) and ISO 14001 (environment) have gained recognition in Lithuania. ISO 9001:2000 is approaching 750 and ISO 14001 is approaching 140 certifications across a diverse range of organisations in the manufacturing, service and government areas. The narrow view of quality management has now been swept aside by ISO 9000:2000 quality management principles that aim to help organisations achieve sustained success. But there are some difficulties in implementing these principles. Auditors are responsible for correct implementation of standards. For the auditors they represent a key for transforming the way quality system audits, as recognised by the International Accreditation Forum (IAF). Too many auditors lack real interpersonal skills or experience to engage effectively both main board directors and the shop floor workers. It is very important that auditors must have sufficient preparation, training and gravitas and will be reluctant to engage top management and have capability to interface at this level. The main topics of how to manage quality audit according to the requirements and new quality management principles of ISO 9000:2000 standards are presented in this article. It also provides recommendations on the management of audit programmes, the conduct of internal or external audits of quality management systems, as well as on the competence and evaluation of auditors. This article provides auditors with effective questioning techniques that will enable them to establish that an organisation is managing its processes effectively. Santrauka Straipsnyje analizuojamas tarptautinius standartus atitinkančių kokybės vadybos sistemų vaidmuo darniam organizacijų vystymui. Įmonės ir organizacijos vis daugiau tampa priklausomos viena nuo kitos ir užsienio partnerių verslo, socialinėse, ekonominėse bei aplinkosaugos srityse. Šiomis sąlygomis labai naudinga pasinaudoti tarptautiniais standartais, nes jie padeda vienodai suprasti ir suderinti daugelį kriterijų. Lietuvoje pastaraisiais metais didžiausio populiarumo sulaukė tarptautiniai standartai ISO 9000:2000 (kokybė) ir ISO 14000 (aplinkosauga). Lietuvos gamybiniame, paslaugų ir viešajame sektoriuose jau yra apie 750 organizacijų, įdiegusių kokybės vadybos sistemas pagal ISO 9001:2000 standartą, ir apie 140 organizacijų, įdiegusių aplinkos vadybos sistemas pagal ISO 14001 standartą. ISO 9000:2000 standartai reikalauja esminių organizacijos požiūrių į vadybą pokyčių. Vadybos sistemos turi padėti kurti pridedamąją organizacijos vertę. Standartuose išreikštas požiūris, kad organizacijos tikslai turi būti pasiekiami efektyviai ir rezultatyviai valdant procesus ir jų sąveiką, iš esmės keičia auditų atlikimo būdą, nes auditoriai yra atsakingi už teisingą standartų nuostatų traktavimą ir įgyvendinimą. Auditoriai turi išmokti naujos audito atlikimo technikos, kuri leistų auditoriams nustatyti, ar organizacija efektyviai valdo procesus ir pasiekia užsibrėžtų tikslų. Tai nėra lengvas uždavinys ir susiduriama su nemažais sunkumais. Straipsnyje nagrinėjamas šių sunkumų pobūdis ir pateikiami kai kurie jų įveikimo būdai, analizuojama audito metodologija, tinkamo klausimyno sudarymas bei audito atlikimo technika, kaip to reikalauja ISO 9000:2000 standartų kokybės vadybos principai.

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Da Silva, Helder Antônio, Luiz Henrique Dias Alves, Fernando Augusto Silva Marins, Messias Borges Silva, and Ubirajara Rocha Ferreira. "Uso do AHP na avaliação do desempenho do sistema de gestão da qualidade, meio ambiente e segurança e saúde ocupacional integrados." Dirección y Organización, no. 44 (August 1, 2011): 48–63. http://dx.doi.org/10.37610/dyo.v0i44.369.

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O artigo analisa a aplicação do método AHP, em conjunto com o anexo A da ISO 9004:2000, para avaliaro desempenho de duas organizações industriais, cer tificadas pela norma ISO 9001:2000, frente aos requisitos específicos dos sistemas de gestão da qualidade, ambiental, da gestão de segurança e saúde ocupacional. As organizações avaliadas foram uma empresa estatal do setor de ciência e tecnologia que atua na área nuclear e uma empresa dosetor privado que atua na área automotiva e ferroviária. Foi utilizado o software livre Web-Hipre versão 1.22 da Helsinki University of Technology da Finlândia. Os resultados apresentados demonstraram que o AHP em conjunto como anexo A da ISO 9004:2000 é adequado para avaliar desempenho organizacional. As duas organizações apresentaram níveis de desempenho similares.

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Kim, Sang-Kuk, Tae-Sul Seo, and Jae-Kwang Lee. "A Study on ISO 9001:2000 for Scientific and Technological Information Service." Journal of the Korean Society for Library and Information Science 38, no. 3 (September 1, 2004): 85–101. http://dx.doi.org/10.4275/kslis.2004.38.3.085.

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Yzaguirre Peralta, Laura Elena. "Calidad Educativa e ISO 9001-2000 en México." Revista Iberoamericana de Educación 36, no. 3 (June 25, 2005): 1–13. http://dx.doi.org/10.35362/rie3632812.

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La interrelación académica entre los niveles educativos es una cuestión de calidad poco abordada por los diferentes programas y proyectos emprendidos en los países de Latinoamérica, entre ellos México, siendo éste tema de gran relevancia ya que los resultados son importantes para determinar si lo estimado académicamente por un nivel, es pertinente para el siguiente y si cuenta con una secuencia de criterios de formación para el estudiante (curricular, docentes, organización escolar, métodos pedagógicos etc.). La interrelación académica entre los niveles educativos debe determinar una cadena de eficiencia, detectando con oportunidad las áreas de mejora que deberán ser atendidas y solucionadas, lo cual ayuda a elevar los índices de eficiencia terminal así como los de transición. Creando la cadena en mención es factible permitir el incremento en el tránsito de alumnos de un nivel a otro en mejores condiciones que las actuales, problema acentuado en México en los niveles de secundaria a bachillerato y de éste a la educación superior.

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Chan, Y. K., Jacob Kam, K. Neailey, and W. H. Ip. "How IMS can achieve ISO 9001:2000 certification." TQM Magazine 14, no. 6 (December 2002): 345–49. http://dx.doi.org/10.1108/09544780210447447.

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Bhuiyan, Nadia, and Nadeem Alam. "ISO 9001: 2000 implementation – the North American experience." International Journal of Productivity and Performance Management 53, no. 1 (January 2004): 10–17. http://dx.doi.org/10.1108/17410400410509923.

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Lin, Chinho, and Chuni Wu. "A knowledge creation model for ISO 9001∶2000." Total Quality Management & Business Excellence 16, no. 5 (July 2005): 657–70. http://dx.doi.org/10.1080/14783360500077625.

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To, W. M., Peter K. C. Lee, and Billy T. W. Yu. "ISO 9001:2000 implementation in the public sector." TQM Journal 23, no. 1 (January 11, 2011): 59–72. http://dx.doi.org/10.1108/17542731111097498.

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Mulyono, Mulyono. "PENERAPAN PRINSIP ISO 9001: 2000 DI LEMBAGA PENDIDIKAN." El-HARAKAH (TERAKREDITASI) 8, no. 3 (December 9, 2008): 387. http://dx.doi.org/10.18860/el.v8i3.4608.

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The fast development of science, technology and rapid change in this life has recently been an inevitable phenomenon. Education institution as an open social institution regarded as agent of change is demanded to respond this change. The decree No. 20, 2003 about National Education System Section 50 article 3 conceded that the central and local government should conduct at least one education unit to all education levels projected to meet international standard. One of the efforts to reach education with either national or international standard is by the implementation of quality management ISO. One of the characteristics of education institution with international standard is the implementation of management ISO 9001:2000. This article will deal with the implementation of management ISO 9001:2000 in education institution. The implementation of this standard requires quality control unit that plays the role as internal audit institution. Therefore it can foster the realization of Islamic education institution that meets international standard. Perkembangan sains, teknologi dan perubahan cepat dalam kehidupan ini baru-baru ini menjadi fenomena yang tak terelakkan. Lembaga pendidikan sebagai lembaga sosial terbuka yang dianggap sebagai agen perubahan dituntut untuk merespon perubahan ini. Keputusan No. 20, 2003 tentang Sistem Pendidikan Nasional Bagian 50 pasal 3 mengakui bahwa pemerintah pusat dan daerah harus melakukan setidaknya satu unit pendidikan ke semua tingkat pendidikan yang diproyeksikan untuk memenuhi standar internasional. Salah satu upaya untuk mencapai pendidikan dengan standar nasional maupun internasional adalah dengan penerapan ISO manajemen mutu. Salah satu ciri lembaga pendidikan dengan standar internasional adalah penerapan manajemen ISO 9001: 2000. Artikel ini membahas penerapan manajemen ISO 9001: 2000 di lembaga pendidikan. Implementasi standar ini membutuhkan unit kontrol kualitas yang berperan sebagai lembaga audit internal. Oleh karena itu dapat menumbuhkan kesadaran lembaga pendidikan Islam yang memenuhi standar internasional.

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Jensen, Gerhard, Rüdiger Kohut, and Detlef Sönnichsen. "Protokoll einer Zertifizierung — DIN EN ISO 9001:2000." Wasser und Abfall 8, no. 9 (September 2006): 37–39. http://dx.doi.org/10.1007/bf03247424.

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Azhari, Munir. "SISTEM AUDIT ISO 9001 : 2000 INTERNAL DAN EKSTERNAL PENDEKATAN PADA PENINGKATAN KEPUASAN PELANGGAN (STUDI KASUS PADA PT. MARGA MAJU JAYA)." Aliansi : Jurnal Manajemen dan Bisnis 16, no. 1 (July 21, 2021): 43–50. http://dx.doi.org/10.46975/aliansi.v16i1.84.

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Munir Azhari, ISO 9001:2000 Internal and External Audit System Approach to Improve Customer Satisfaction.Quality is an image which is very hungered for each. Every flexible pavement in giving service to customer, goodnessin the case of product service and also service. Congeniality quality of in flexible pavement service industries contextcan be defined to through various approach, but in principle is reaching of according to among result of activity tobe delivered by customers to service company.ISO 9000 representing one of the management system quality of which is on this time become especial choice toflexible pavement service which wish to apply concept from management system quality of consistently and is systematic.The company that has the ISO must commit that is all kind from the lower level until top management have to runthe ISO system in right way. In this chase PT. Marga Maju Mandiri runs ISO system on the tract. The relationshipbetween ISO 9001 : 2000 implementing with customer satisfaction can be see as the result such as repeat order, thatis the customers have got the satisfaction. PT. Marga Maju Mandiri has been running the philosophy of the ISO 9001: 2000 ,they are; what you do you write, what you write you do, what you did you record and safety factor.The implementation of the quality management concept that has been carried out properly and effectively throughfull commitment from the company management in service orientation at PT. Marga Maju Mapan will produceasphalt services whose quality is closer to meeting the satisfaction desired by customers in accordance with workstandards and specifications.

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Арасланова, Анастасия, and Anastasiya Araslanova. "FORMATION OF QUALITY MANAGEMENT SYSTEMS OF PROFESSIONAL EDUCATION: INTERNATIONAL AND RUSSIAN EXPERIENCE." Russian Journal of Management 1, no. 2 (June 1, 2013): 106–17. http://dx.doi.org/10.12737/573.

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This article examines international and Russian experience of quality control, in particular ISO 9001:2000 (GOST R ISO 9000–2001), TQM/TQE, EFQM, CHEPS, to ensure the quality as the most important means of achieving the competitiveness of national educational institutions. Quality control is needed in the long term, in order to unify the processes of control, security and guarantee the quality of educational services.

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HERMAWAN, SIGIT, and MARIYA ULFA. "Analisis Penerapan ISO 9001:2000 dengan Six Sigma Berbasis Biaya Kualitas pada PT Honda Precision Parts Manufacturing." BISMA (Bisnis dan Manajemen) 4, no. 1 (June 6, 2018): 56. http://dx.doi.org/10.26740/bisma.v4n1.p56-65.

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The purpose of this research is to know how big the role of ISO 9001:2000 to a company that has been applied using cost-based approach to six sigma quality. ISO 9001:2000 is a standard on quality management. With the implementation of ISO 9001:2000 is to determine its effect on fee levels of quality. Where quality costs are the costs accrued or incurred to prevent and improve the quality of which occur as a result of not reaching the specifications of products or services that have been set. The analytical tool used in Six Sigma approach is the number of defects each year in each production department so it can know which department has the largest number of product failure as compared with total production in which the department will be the object of research. Besides, the cost of the quality of the department which has the largest defects will be analyzed to determine the total effectiveness of the department. The results of this study is the successful application of ISO 9001:2000 at PT Honda Precision Parts Manufacturing measured using six sigma where sigma approach in the year 2004-2009 has increased. As for the cost of quality is itself an increase in the cost of prevention and appraisal costs. This shows an improvement in terms of quality has been going well. Based on the above information, it can be concluded that the increase in sigma and increased costs of prevention and appraisal costs are not separated from the role of ISO 9001:2000 which has been applied. It is evident that any improvements made as specified in ISO 9001:2000 concept will cause a rise in the cost of some components in the calculation of quality costs, but improvements are made will affect the production of goods falling NG or defect that ultimately reduce overall quality costs.

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MUBARAK, Zaki. "MANAGERIAL COMPETENCIES OF PRINCIPALS AND THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION ISO 9001:2000 IN IMPROVING THE TEACHER WORK DISCIPLINE." JKP | Jurnal Kepemimpinan Pendidikan 2, no. 2 (December 5, 2019): 292–312. http://dx.doi.org/10.22236/jkpuhamka.v2i2.4867.

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The study aims to identify, analyze, and test the effect of managerial skills of school principals to teachers’ work discipline, the effect of the implementation of ISO 9001: 2008 to the teacher work disicipline, and the influence of the principal managerial ability to imlementasi policy quality ISO 9001: 2008. The study used survey methods, with path analysis techniques. Population of 156 teachers, sample 112 teachers. Data were collected through questionnaires, scale Likert. The results showed that: 1) There is a direct positive effect managerial skills of school principals to discipline teachers’ work, with the coefficient correlation 0,897, determination of the coefficient of 0,805; 2) There is a direct positive effect of ISO 9001: 2008 to the discipline teacher work, with the coefficient correlation 0,307, determination of the coefficient of 0,095; 3) There is a direct positive effect managerial skills of school principals to ISO 9001: 2008, with the coefficient correlation 0,340, determination of the coefficient of 0,116. In conclusion, the influence of managerial ability of the principal and the implementation of ISO 9001:2008 against disciplined teachers work has a fairly high level of significance.

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Prasetya, Syarief Gerald. "ANALISA ATAS PELAKSANAAN AUDIT MUTU INTERNAL UNTUK MENGEVALUASI EFEKTIFITAS PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001:2000 (Studi Kasus pada PT. Murni Cahaya Pratama)." Jurnal Ilmiah Binaniaga 6, no. 1 (April 11, 2019): 71. http://dx.doi.org/10.33062/jib.v6i1.269.

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Quality of Internal Audit is an activity which is very important and is a requirement in the implementation of ISO 9001:2000 standard, which aims to monitor the quality of the verifying the suitability and effectiveness of the implementation of the system of quality compared to the reference standards and policies that have been determined. Quality of Internal Audit is an assessment process and system to see whether the processes and systems in line with documented procedures and to see the effectiveness of the procedure. By doing this assessment, the company will know the condition or situation at this time. In the end, the results of this audit will be used as a tool / material improvement in the action / prevention of at improvement. Therefore, international standards emphasize the importance of audits as a means of monitoring and verification. ISO 9001:2000 is an international standard for quality management system. ISO 9001:2000 define the requirements and recommendations for the design and evaluation of a quality management system, which has the goal to ensure that an organization will provide products that comply with the requirements specified. The ISO 9001:2000 is only quality management standard and is not a standard product. But expected that the product resulting from international quality management system will has a suitable quality this. Implementation of Internal Audit Quality in the PT. Murni Cahaya Pratama program showed that the Internal Audit Quality is in accordance with plans and procedures. Results of Internal Audit Quality use as the improvement efforts for both systems, processes and products. The quality management system ISO 9001:2000 which is applied in PT. Murni Cahaya Pratama quite effective and efficient. However, there are several things that indicate the occurrence of inefisiensi and inefektivitas, this can be viewed from the inconsistency or the findings found at time internal audit been held of it occurs because human error and the lack of knowledge and understanding of the importance of documentation, especially new employees . Advice from the author on the results of the Internal Quality Audit was done in PT. Murni Cahaya Pratama is, for 2009 ISO 9001:2000 and Internal Quality Auditor training should been held immediately, so that all employees understand the importance of procedures and can implemented in their daily activities. Also to improve auditor's ability. Set procedures for the return of goods from the customer (return), so that when the Technical Service bring the returned goods it can be treated accordance with the procedures applicable. Consistent in their assessment of suppliers and maintain records of these assessments. Keywords: Internal Audit Quality, Quality Management System ISO 9001:2000

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Raweni, Abuajila M. S., and Vidosav D. Majstorović. "ISO CERTIFICATIONS DIFFUSION IN EUROPEAN COUNTRIES 2007-2014 AND FORECASTINNG FOR 2022-STARE OF THE ART." International Journal "Advanced Quality" 44, no. 1 (February 21, 2017): 53. http://dx.doi.org/10.25137/ijaq.n1.v44.y2016.p53-58.

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Since 1987, when first certification issuing, ISO has been considered as the leader of development of business standardization process and numbe r of certifications speedy grows in all over the planet. In this article, quantitative analysis, we displays the diffusion of ISO certifications in European countries among the recording data for seven common models of ISO (ISO 9001, 13485, 14001, 16949, 2 2000, 27001, 50001) in the European countries in the past eight years 2007 -2014. Italy leads European countries with 26% from total number of certificates, and ISO 90001 ISO 9001 comprises 78% from the total number of certificate in this period. Forecast o f new certifications growth, number of certifications will issue in the future for all ISO models (after eight years) increasable and will not reach the saturation level in general. In qualitative analysis, we use statistical analysis of collected data to provide the effect of the number of certificates on the economic development for each country (relationship between number of certificates, number of inhabitant, and gross domestic product GDP).

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Tsim, Y. C., V. W. S. Yeung, and Edgar T. C. Leung. "An adaptation to ISO 9001:2000 for certified organisations." Managerial Auditing Journal 17, no. 5 (July 2002): 245–50. http://dx.doi.org/10.1108/02686900210429669.

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Kobs, Ann. "ISO 9001:2000 - A support for professional nursing practice." Nurse Leader 4, no. 4 (August 2006): 27–49. http://dx.doi.org/10.1016/j.mnl.2006.05.007.

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Sakthivel, M., S. R. Devadasan, S. Vinodh, A. Ramesh, and S. Shyamsundar. "ISO 9001:2000 based Quality Information Management Responsibility System." International Journal of Business Information Systems 2, no. 2 (2007): 217. http://dx.doi.org/10.1504/ijbis.2007.011620.

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Fotopoulos, Christos V., Evangelos L. Psomas, and Fotis K. Vouzas. "ISO 9001:2000 implementation in the Greek food sector." TQM Journal 22, no. 2 (March 2, 2010): 129–42. http://dx.doi.org/10.1108/17542731011024255.

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Bialasiewicz, A. A., K. Breidenbach, A. Ganesh, R. Al-Saeidi, and S. S. Ganguly. "Konzeption und Implementierung eines Qualitätsmanagementsystems nach ISO 9001:2000." Der Ophthalmologe 103, no. 10 (October 2006): 877–87. http://dx.doi.org/10.1007/s00347-006-1375-y.

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Ashrafi, Rafi, and Hamdi A. Bashir. "Implementation of quality management in organisations operating in the Sultanate of Oman: ISO 9001:2000 vs. non-ISO 9001:2000 certified organisations." International Journal of Productivity and Quality Management 7, no. 2 (2011): 183. http://dx.doi.org/10.1504/ijpqm.2011.038684.

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VOROBYOVA, Oksana. "NTERACTION OF ISO AND ESGIN THE HIGHER EDUCATION INDUSTRY: INTERNATIONAL EXPERIENCE." Cherkasy University Bulletin: Pedagogical Sciences, no. 2 (2020): 98–102. http://dx.doi.org/10.31651/2524-2660-2020-2-98-102.

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This article examines international studies on the standardization of quality management systems in higher education, namely: a comparison of The International Organization for Standardization (ISO) standards and the provisions of the Standards and Recommendations for Quality Assurance in the European Higher Education Area (The Standards) and guidelines for quality assurance in the European Higher Education Area (ESG). The standards ISO 9001, ISO 9001: 2000, ISO 9001: 2015 and ISO 21001 have been analyzed.The article analyzes the study of the interaction of ISO standards and the provisions of ESG investigated that presented in the works of S.Ortega, N.Señal, L.Velón Sixto "Experiments using iso 9001 to meet ESG in three spanish agencies"; A.Jambor, M.Dzubakova, J.Habanbk «Integration of ESG 2015 and ISO 9001: 2015 standards in higher education organization (case study)»; F.Camilleri «Standardizing Management Systems for Educational Organizations: Implications for European Higher Education». The study concludes that ISO 9001 standards for quality management systems enable institutions to create a quality assurance system and improve basic quality assurance processes. The ISO 9001 quality management system standard is a good tool for organizations to improve their internal quality assurance system and to be aware of their processes. Scientists say ISO 9001 provides ESG standards with an adequate system to support effective quality improvement. It is positive that the international ISO standard and ESG provisions for the establishment of a quality assurance system in higher education are in the mix. The ISO 21001 series "Educational Organizations –Management Systems for Educational Organizations" provides a methodological component and a typical industry template from the beginning of monitoring to the release of results, including preparatory work on assessment planning, questionnaire development, questionnaires, results processing, problem determination and options, further monitoring of performance. In higher education, ISO 21001 may not be seen as a competitor or replacement for ESG, but as an additional tool that can help educational organizations demonstrate their commitment to effective educational management practices.

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Angga, Agus Fitri. "Penerapan Prinsip Manajemen Kualitas di Poli Umum Puskesmas Kecamatan Tebet Jakarta Selatan." Kesmas: National Public Health Journal 3, no. 4 (February 1, 2009): 185. http://dx.doi.org/10.21109/kesmas.v3i4.222.

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Poli Umum Puskesmas Kecamatan Tebet telah melaksanakan prinsip manajemen kualitas sesuai klausul persyaratan ISO 9001:2000. Namun, pada tahun 2005, masih terdapat masalah yang mengganggu pelayanan bermutu yang diberikan. Tujuan penelitian ini mendapat gambaran penerapan delapan prinsip manajemen kualitas sistem manajemen mutu ISO 9001:2000 di Poli Umum Puskesmas Kecamatan Tebet. Metode yang digunakan adalah kualitatif studi kasus dengan analisis dokumen, wawancara mendalam, dan observasi. Prinsip terfokus pelanggan diterapkan dengan melakukan survey kepuasan pelanggan dan temu pelanggan secara rutin. Prinsip kepemimpinan diterapkan melalui motivasi, rapat tinjauan manajemen secara rutin. Prinsip keterelibatan semua diterapkan dengan memberi kesempatan petugas poli umum dalam pengambilan keputusan serta mengikuti pendidikan dan pelatihan. Prinsip pendekatan proses mengacu pada hasil pencapaian sasaran mutu poli umum yang ditetapkan. Prinsip pendekatan sistem manajemen dalam bentuk penetapan prosedur mutu di poli umum. Prinsip perbaikan terus menerus diterapkan berdasarkan hasil survei dan temuan yang tidak sesuai. Prinsip pengambilan keputusan berdasarkan fakta mengacu hasil survey kepuasan pelanggan, audit internal dan eksternal, sehingga dihasilkan keputusan akurat. Hubungan saling menguntungkan antara Puskesmas Kecamatan Tebet dengan pemasok regulasi meliputi Dinas Kesehatan Provinsi DKI Jakarta dan Suku Dinas Kesehatan Masyarakat Kodya Jakarta Selatan.Kata kunci : ISO 9001:2000, sistem manajemen kualitas, puskesmasAbstract The general polyclinic at Tebet Community Health Center, South Jakarta has already implemented quality management principles based on ISO 9001:2000. However, it was noted in 2005 that the implementation was hindered by several constraints. The objective of this study is to describe the implementation of eight principles of ISO 9001:2000 quality management system in general polyclinic at Tebet Community Health Center, South Jakarta. Methods used in this study is qualitative through document analysis, in-depth interview and observation. Client focus principles was applied through client satisfaction survey and routine client meeting. Leadership principle was applied through motivational support and routine management review meeting. Involvement principle was applied by providing opportunity for all personnel in decision making and attending further education and training. Process approach principle was applied by referring to quality output accomplishment. Systemic approach principle was applied by determination of quality management procedure. Continuous improvement principle was applied through revision based on survey results and findings. Fact-based decision making principle was applied through utilisation of survey and audit (both internal and external) results in the decision making process to produce accurate decisions. The study also found a mutually benefit relationship between Tebet Community Health Center and regulators including DKI Jakarta Health Office and Sub-office of Public Health of South Jakarta City.Key words: ISO 9001:2000, quality management system, community health center

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Casadesús, Martí, and Stanislav Karapetrovic. "An empirical study of the benefits and costs of ISO 9001: 2000 compared to ISO 9001/2/3: 1994." Total Quality Management & Business Excellence 16, no. 1 (January 2005): 105–20. http://dx.doi.org/10.1080/1478336042000309893.

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Correia, Luís Cláudio da Conceição, Maria Auxiliadora do Nascimento Mélo, and Denise Dumke de Medeiros. "Modelo de diagnóstico e implementação de um sistema de gestão da qualidade: estudo de um caso." Production 16, no. 1 (April 2006): 111–25. http://dx.doi.org/10.1590/s0103-65132006000100010.

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Sabe-se que, devido ao aumento da competição nacional e internacional, muitas empresas estão implementando Sistemas de Gestão da Qualidade baseadas nos requisitos da norma ISO 9001:2000, como forma de se tornarem mais competitivas. Neste trabalho, propõe-se um modelo de diagnóstico e implementação adaptável a diferentes tipos de sistema de gestão da qualidade, segundo a necessidade da empresa, combinando três ambientes para gestão da qualidade: in-line, on-line e off-line. A partir desses ambientes, é apresentada uma aplicação prática do modelo para implementação da Norma ISO 9001:2000 em uma empresa do setor siderúrgico e os resultados alcançados.

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Walter, Maria Tereza. "Implantação da Norma ISO 9001: 2000 na Biblioteca Ministro Victor Nunes Leal do Supremo Tribunal Federal." Ciência da Informação 34, no. 1 (January 2005): 104–13. http://dx.doi.org/10.1590/s0100-19652005000100012.

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Relato da experiência de implantação da Norma ISO 9001:2000 - sistemas de gestão da qualidade - requisitos na Biblioteca Ministro Victor Nunes Leal do Supremo Tribunal Federal, ocorrida em 2003. O processo selecionado foi o de atendimento a necessidades de informação de usuários internos e externos referentes às pesquisas de doutrina jurídica e de legislação. Destaca-se a importância da gestão da qualidade em unidades de informação. São descritas as etapas de implantação da Norma ISO 9001:2000, os requisitos de documentação de procedimentos, as alterações de rotinas e a padronização do trabalho, e os resultados obtidos são apresentados.

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Jamiatun, Jamiatun, and FX Sudarsono. "IMPLEMENTASI MANAJEMEN MUTU ISO 9001: 2000 PADA SMKN 1 KALASAN." Jurnal Akuntabilitas Manajemen Pendidikan 3, no. 1 (October 23, 2015): 50–65. http://dx.doi.org/10.21831/amp.v3i1.6269.

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Penelitian ini bertujuan untuk mendeskripsikan implementasi manajemen mutu ISO 9001: 2000 pada mutu kinerja sekolah yang meliputi komponen input, proses, dan produk serta partisipasi orang tua siswa dalam pelaksanaan program-program sekolah di SMKN 1 Kalasan. Penelitian ini merupakan penelitian studi kasus dengan subjek penelitian seluruh guru, karyawan, siswa dan orang tua siswa SMKN 1 Kalasan. Sampel dalam penelitian ini adalah guru dan karyawan SMKN 1 Kalasan yang telah mengabdi kurang lebih tiga tahun yang terdiri atas 84 guru dan 29 karyawan, dan orang tua/wali dan siswa yang duduk di kelas XII saat penelitian berlangsung terdiri atas 175 orang tua dan 312 siswa. Teknik analisis data yang digunakan dalam penelitian adalah deskriptif. Data dikumpulkan melalui kuesioner, wawancara, observasi, dan dokumentasi. Hasil penelitian ini menunjukkan penilaian guru, karyawan, orang tua dan siswa terhadap mutu kinerja komponen input di SMKN 1 Kalasan sangat baik (63,19%), komponen proses sudah baik (50,35%), komponen produk sangat baik (73,61%) dan partisipasi orang tua sangat baik (61,14%). Berdasarkan hasil ini, peneliti menyarankan bagi pihak SMKN 1 Kalasan untuk tetap melakukan perbaikan dalam implementasi Sistem Manajemen Mutu ISO 9001: 2000 agar mutu kinerja sekolah dapat ditingkatkan.

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Lebuisson, D. A., B. Arson, A. Abenhaïm, C. Albou-Ganem, M. Assouline, D. Chong Sit, A. Danan, et al. "Certification ISO 9001-2000 des traitements réfractifs par laser cornéen." Journal Français d'Ophtalmologie 28, no. 5 (May 2005): 562–70. http://dx.doi.org/10.1016/s0181-5512(05)81097-6.

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Eraud, M., B. Dadi Saãd, M. Lahcen, S. Guy, and G. Farges. "Intérêts d'une certification ISO 9001 version 2000 des services biomédicaux." ITBM-RBM News 27, no. 5-6 (February 2007): 3–5. http://dx.doi.org/10.1016/s1297-9570(07)80001-x.

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Lin, Chinho, and Chuni Wu. "Case study of knowledge creation contributed by ISO 9001:2000." International Journal of Technology Management 37, no. 1/2 (2007): 193. http://dx.doi.org/10.1504/ijtm.2007.011811.

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Aghaie, Abdollah. "Evaluating ISO 9001:2000 Implementation Using Fault Tree Analysis (FTA)." Total Quality Management & Business Excellence 15, no. 7 (September 2004): 971–83. http://dx.doi.org/10.1080/14783360410001681926.

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Souza, Adriano Mendonça, Alberto Souza Schmidt, and Cristina Rodrigues da Silva Turcato. "O aprendizado em organizações certificadas pela NBR ISO 9001:2000." Revista Produção Online 11, no. 2 (May 31, 2011): 289. http://dx.doi.org/10.14488/1676-1901.v11i2.493.

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Avery, Sue. "Quality management systems for assisted reproductive technology: ISO 9001:2000." Human Fertility 9, no. 1 (January 2006): 59. http://dx.doi.org/10.1080/14647270500054878.

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Journal articles on the topic 'ISO 9001:2000'

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