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1
Jönsson, Anna, and Magnus Berglund. "ISO 9001:2015 implementation at a manufacturing company." Thesis, Högskolan i Halmstad, Maskinteknisk produktframtagning (MTEK), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31188.
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Martin Ivarsson, manager and part owner at Landeryd’s Mechanical Workshop (LMW), Landeryd, Sweden, initiated this project. This because of a new released ISO 9001 version that LMW has to implement before the 15th of September 2018 to remain certified. Since LMW is ISO 9001:2008 certified the project members only needed to identify the differences among the 2015 and 2008 version to see what LMW has to do to get certified. There are approximately 1.1 million ISO 9001 certificates issued worldwide. An ISO 9001 certification increase organizations ability to satisfy customer needs and customers can rely on that the products and services provided are of consistently good quality. ISO 9001 can also work as a tool to streamline the organization’s processes and make them more efficient. Since the ISO 9001 is reviewed every five year it helps organizations to keep current in an ever- changing world. Landeryd’s Mechanical Workshop has been ISO 9001 certified since 2002 and the “ISO- think” is deeply rooted within the company. LMW is a small owner-controlled company with only 18 employees. ISO 9001:2015 is applicable on different kinds of organizations in various scales. Comparing to previous versions of ISO 9001 the new version is more adaptable. This makes it more beneficial for the organizations but harder for the auditors that certifies. One major conclusion is that LMW will have more freedom of document handling with the new ISO version. This report highlights LMW’s status today in accordance to the new ISO 9001 version, and estimates how much effort that is needed for a successful revision. Readers of this report will benefit from the results, since much is applicable on all types of organizations or companies.
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Ho, Melinda. "Implementation of ISO 9001:2000 in a utility company." Thesis, University of Macau, 2009. http://umaclib3.umac.mo/record=b2119805.
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Nilsson, Jenny, and Andreas Sundholm. "Effectivisation of ISO 9001 and implementation of ISO 14001 in a manufacturing industry." Thesis, Högskolan i Halmstad, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42184.
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This report is written as a thesis for a degree of master. In this report you can read about increasing demands from customers that want their suppliers to be certified by some type of standard, like ISO 9001 and ISO 14001. ISO 9001 is a standard of requirements for implementing a quality management system within an organisation and is built on seven main principles which the organization need to fulfil. ISO 14001 is a standard of requirements for implementing an environmental management system and is like ISO 9001 built on seven main principles. Implementation and the work with the standards are based of the PDCA-cycle. The thesis is made together with AGES Kulltorp AB, a company based in Kulltorp, Värnamo. They supply diecasted and machined products in aluminium and has realised that they are in need to get certified by ISO 14001 and needs an effectivization of their quality management system according to ISO 9001. To be able to implement a standard of this kind, it requires an involved, determined management team and an acceptance that work will be time and resource consuming. The organizations shall also be able to accept changes and the employees must be motivated and empowered to simplify the implementation. This report determines most of the theories from academic work by the practical work of updating the whole management system at AGES Kulltorp to fulfil all the requirements of ISO 9001 and ISO 14001. This report will also state what type of documents and routines that is required for the quality and environmental management system. The report will also describe how AGES Kulltorp made their journey against effectivisation of ISO 9001 and certification of ISO 14001. The survey that were performed at AGES Kulltorp expose most of the internal obstacles that the company must work with to be able to fully implement the management system to the organization.
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Bassett, Kimberley S. "Bassett mechanical a case study of implementation of ISO-9001:2000 /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002bassettk.pdf.
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Hamilton, Michelle Elizabeth. "Strategies used by small-and-medium-sized service organizations to humanize the implementation of ISO 9001/9002." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/MQ33227.pdf.
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Andersson, Molly, and Lovisa Andersén. "SVÅRIGHETER VID CERTIFIERING AV KVALITETSLEDNINGSSYSTEMET ISO 9001:2015 FÖR SMÅ FÖRETAG." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31556.
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Studien syftar till att upptäcka svårigheter vid implementering av kvalitetsledningssystemet ISO 9001:2015 på små företag. För att uppnå studiens syfte samlades teorier om kvalitetsledningssystemet ISO 9001 och dess implementerings- och certifieringsprocess in. En fallstudie genomfördes på två analysenheter för att sedan jämföras mot det teoretiska ramverket och erhålla ett resultat. De mest bidragande faktorerna till icke-certifiering av ISO 9001 hos små företag visade sig vara tidsbrist, resursbrist samt kompetensbrist.
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Hlaváček, Vladimír. "Implementace požadavků normy ČSN EN ISO 9001:2009 v organizaci SIR extra, s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-76076.
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The diploma thesis is preparing a small business enterprise in the field of internet marketing when establishing quality management in accordance to selected quality management standard. The aim is to summarizes the issues of norms selection or generally accessible framework and best practices. It describes the implementation of ISO 9001 for a particular company. There are described requirements for the document governance of ČSN EN ISO 9001:2009 standard. The diploma thesis defines the basic procedures and organizational structure. It sets out procedures while obtaining client or developing new services, creating of services or controlling of nonconforming products. The conclusion summarizes what implementation will mean for the company and as well it will offer recommendations.
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Sharif, Ahmed Bashir. "Critical success factors affecting the implementation of the ISO 9001:2000 quality management system in Libyan manufacturing companies." Thesis, University of Salford, 2009. http://usir.salford.ac.uk/26908/.
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Since ISO 9000 was introduced in 1987 the number of organisations in developed and developing countries with ISO 9000 certification is increasing dramatically. Up to the end of 2006, the number of ISO 9001:2000 certified organisations reached 40,909 in the UK and 44,883 in the USA. Within Arab countries the number reached 1,928 in Egypt, 710 in Saudi Arabia and 1,040 in the United Arab Emirates. In Libya, however, this number up to the end of 2006 was only 46 and, according to the results of the conducted preliminary interviews of this study, the number of certified Libyan Manufacturing Companies (LMCs) up to the end of September 2007 was only 7 companies which is, relatively, a very low number. Accordingly, this thesis aims to "investigate the critical success factors (CSFs) affecting the implementation of ISO 9001:2000 in Libyan manufacturing companies'". A comprehensive review of literature was carried out to identify the critical success factors affecting the implementation of ISO 9001:2000 that were experienced by different organisations around the world, including its key aspects. The summarized factors were subsequently used in the empirical investigation of the relevant factors in LMCs. The employed research methodology involved the adoption of a quantitative approach, a survey strategy, utilising a self-administrated questionnaire method. All 7 certified companies were included in the survey. The Statistical Package for the Social Sciences (SPSS) was used to analysis the data using appropriate statistical techniques. The survey findings revealed that LMCs experienced many factors, these mostly being the same as those experienced by other companies in different countries. There was a relative degree of difference in the importance. These factors as identified in this study are presented in five groups. These groups in descending order are: management and people involvement, culture, training, communication, and support mechanism. The most critical success factor for ISO 9001:2000 implementation in LMCs is represented in the management and people involvement group which is the "top management commitment" factor. The study, therefore, contributes to the existing body of knowledge in the quality management discipline and fills the gap in knowledge in Libyan studies. Recommendations for further research also have been derived from this research.
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Mostafa, Mahmoud Hesham Ahmad Shawky. "ISO 9001: 2015 Quality System Manual Development and Implementation for Business and Commerce with Expanded Emphasis on Risk Management." Thesis, North Dakota State University, 2019. https://hdl.handle.net/10365/31638.
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ISO 9001: 2015 is the latest edition of the Quality Management System from the International Standard Organization. One of the most noticeable changes about the new edition is the emphasis on risk-based thinking. This study introduces a template for developing a Quality Manual and a systematic approach to Risk Assessment using a risk-based decision-making framework embedded in the Quality Management System. An extensive discussion on decision-making, risk and opportunity analysis is provided with the aim of developing a seamless integration between QMS, risk analysis, and decision-making. This study proposes a decision-making framework that aligns ISO 9001 requirements with the decision-making process. The proposed decision-making methodology is aimed specifically at product and service selection. A case study is used to demonstrate the methodology.
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Solomon, Noel Phillip. "Diffusion of a Quality Management System: A Case Study." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2560.
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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2017.<br>The diffusion of a Quality Management System (QMS) to improve business performance depends upon the quality management strategy used. The aim of Eskom’s QMS strategy was to create a sustainable quality drive throughout the company to improve customer and stakeholder satisfaction.
This research project’s objective is to determine how the diffusion of a QMS can improve the electricity supply industry in the Western Cape division of the electricity sector in South Africa.
The key research objectives within the research study are:
to assess what effect a QMS has on a sustainable long-term solution for energy supply;
to assess how a QMS contributes to the establishment of world class processes and practices;
to determine how a QMS affects quality culture;
to determine what factors of a QMS play a role in a continual improvement process, and
to determine what barriers affect a sustainable QMS implementation.
The research question is: “how can the diffusion of a QMS bring improvement to the electricity supply industry?”
A quantitative research methodology was employed in the study. The responses to a survey questionnaire were analysed and conclusions were drawn.
The research finding is that diffusion of a QMS improves the electricity industry by positively affecting attitudes towards the challenge of securing a sustainable long-term energy supply, improving processes and practices, engendering a quality culture and contributing towards continual improvement. At the same time, certain barriers to the implementation of a sustainable QMS were identified.
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Dedekli, Birkan Nihat. "Implementation Of Quality Management System In An Irrigation Project." Master's thesis, METU, 2005. http://etd.lib.metu.edu.tr/upload/2/12605763/index.pdf.
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There is a growing tendency in the application of the quality management system to the construction industry. Within this perspective, some quality management standards, like ISO 9001, are utilized to assure the quality in projects. Application of this system to water resources projects is also of importance since they are very large systems having various components for which quality management would
improve the overall efficiency. The aim of this thesis is to examine the implementation of the quality management in the design and construction processes of a sample irrigation network in order to evaluate its benefits by the cost of quality, which is assumed to be the most effective performance measure. To this end, the prevention and appraisal costs and failure costs, which constitute the cost of quality,are identified separately and their interactions are investigated on a case study in which the causes of these failures are analyzed and quantified in the form of graphs.
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Bell, Michael A. "Determinants of Success in ISO 9000 Implementation." Scholarly Repository, 2010. http://scholarlyrepository.miami.edu/oa_dissertations/536.
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The management of quality is a consideration in all industries. The ISO 9000 standard defines a management system framework which includes the necessary and sufficient elements for the systematic management of quality. Some organizations experience positive results from implementing an ISO 9000 based quality management system while others do not. Given its widespread use and the economic implications of ineffective implementation, this study analyzes the implementation process steps, the performance of system elements after certification and organization performance metrics. The methodology combines publicly available financial data and survey results to characterize the determinants of success for ISO 9000 quality management system implementation.
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Rosenstein, Shaun. "Implementation of ISO 9000 in the printing industry." Thesis, Cape Technikon, 2003. http://hdl.handle.net/20.500.11838/2056.
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Thesis (MTech (Business Administration))--Cape Technikon, 2003.<br>This research report is based on a case study. It follows up on the research of a
previous study by Muregerera (1996). His thesis was compiled in order to
develop a model for a world-class manufacturing organization. For his case
study, he chose Omnigraphics. Although his focus was on world class
manufacturing principles, he did address Omnigraphics prior to the organization
receiving ISO 9000 certification through the SASS. This research report therefore
looks at the transformation that Omnigraphics went through, from an organization
without a formal quality management system, to one with a functional quality
management system. Chapter one defines quality management systems and the
benefits of a formal quality management system. Current research is discussed
in chapter two together with the benefits and requirements of the ISO system.
Chapter three addresses the challenges, which Omnigraphics faced prior to ISO
9000 implementation and the changes that occurred once this organization was
certified to ISO 9001. A comprehensive survey was done to identify the actual
benefits that suppliers and customers see in dealing with an ISO 9000 listed
organization. Chapter four looks at the participants of the survey as well as the
questions posed. Chapter five gives the results of the survey in a graphical
format as well as an interpretation of the results. The research report also
focuses on the new revision of the ISO 9000 series and this is addressed in
chapter six. The report closes by reviewing the research and looking at the
future of the ISO 9000 series.
14
Lee, Kam-hung, and 李錦鴻. "Implementation of ISO 9000 in electrical & mechanical services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267373.
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Lee, Kam-hung. "Implementation of ISO 9000 in electrical & mechanical services Department /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983769.
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Cheang, Io Kit. "Impact of ISO 9000 quality system implementation in distribution division (CEM)." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636697.
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Huang, Zhaoxiong. "The implementation of ISO 9000 in the UK and Taiwanese textile industries." Thesis, University of Leeds, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.271073.
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Albadran, Abdullah. "An investigation of ISO 9000 implementation issues in Saudi Arabia manufacturing industry." Thesis, Northumbria University, 2015. http://nrl.northumbria.ac.uk/29579/.
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Since the introduction of ISO 9000 in 1987 there has been a tremendous growth in the number of companies seeking registration and certification, both in developed and developing countries. Although there is a wealth of literature on ISO 9000 implementation in developed countries and in some developing countries, it was found that there is relatively little materials related to recent study on the factors that influence ISO 9000 implementation in Saudi manufacturing industry. This topic has not received enough attention and certainly there is lack of these studies in the Middle East countries. Therefore, the aim of this research is to investigate, identify and analyse the factors that influence implementation of ISO 9000 in Saudi manufacturing industries. Both questionnaires and pairwise comparison interviews were employed to achieve the study objectives. The questionnaire aimed to investigate the ISO 9000 implementation factors in Saudi manufacturing industry, while pairwise comparison interviews aimed to rank the priorities of the most important factors. In terms of data analysis, a variety of analytical tools were used to deal with qualitative/quantitative and objective/subjective nature of the study. The tools used include multiple regression analysis, hypothesis testing and Analytical hierarchy process (AHP), Data analysis is contribution of this research to enhance a body of knowledge concerning ISO 9000 in relation to manufacturing organizations in Saudi Arabia. The findings revealed that top management support, work system and quality guidelines are the most important factors influencing the successful implementation of ISO 9000 in the manufacturing industry. Additionally, AHP result shows that Saudi manufacturing organisations should be aware of three main factors in order to successfully implement ISO 9000. These factors are; top management commitment, customer satisfaction and training and education. This research will fill the gaps in the existing literature. Moreover, the result of the findings from this industrial survey is also applicable to some extent to ISO implementation in the other Arab countries.
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Owen, Bryn David. "The design and implementation of a systems model to meet ISO 9000-1987." Thesis, University of Salford, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.336078.
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Ng, Piu Lawrence, and 吳彪. "The development and implementation of ISO 9000 in the LPM branch, civil engineering department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268249.
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Ng, Piu Lawrence. "The development and implementation of ISO 9000 in the LPM branch, civil engineering department /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18835892.
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Stigsson, Oskar, and Niklas Vernersson. "Extrinsic or Intrinsic Motivation to Implement a Quality System and The Effect On Customer Satisfaction. : A study of ISO 9000 certified companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53374.
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Introduction: In order to maintain strong relationships with customers, a lot of firms have invested in improving quality; this has led to an increase of quality programs. One of the most prominent quality standards is the ISO 9000 series, however prior research has different views whether or not the standards are beneficial. Two of the areas where disagreement exists regarding ISO 9000, are its effect on customer satisfaction and furthermore how the different motives behind the implementation can affect the outcome of ISO 9000. Hence this paper aimed to seek an explanation between these two matters and fill the research gap, where it was conducted on companies deployed in Sweden. Purpose: The purpose with this research is to explain how the different motives behind the implementation of ISO 9000 effect customer satisfaction. Methodology: A quantitative study was performed, with a cross-sectional research approach, where a questionnaire was used to collect the data. This resulted in 102 answers, where the questionnaire was sent out by e-mail to one representative for each firm. Conclusion: The study concluded that it was no difference between extrinsic and intrinsic motivation to implement ISO 9000 and its effect on perceived quality, perceived value and customer expectations. It was also discovered that those who had the ISO 9000 series performed well with regards to their customer satisfaction
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Kwok, Wai-lit Bernard, and 郭偉烈. "A critical evaluation on the implementation of ISO 9000 in the building industry in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B42574602.
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Kwok, Wai-lit Bernard. "A critical evaluation on the implementation of ISO 9000 in the building industry in Hong Kong." Click to view the E-thesis via HKUTO, 1997. http://sunzi.lib.hku.hk/hkuto/record/B42574602.
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Sharif, I. M. "The barriers affecting the implementation of quality management system-ISO 9000 in Libyan manuafacturing public sector organisations." Thesis, University of Salford, 2005. http://usir.salford.ac.uk/26909/.
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The number of organisations with ISO 9000 certification over the world has increased dramatically in the last decade in developed and developing nations. The new standard ISO 9001:2000 is a way for an organisation to manage internal and external customer satisfaction and demonstrate continuous improvement. In Libya four Manufacturing Public Sector Organisations (LMPS0s) have got ISO 9000 certification, for exporting their products to reduce Libya's reliance on oil revenue. The low number of certified LMPSOs suggests that there are barriers affecting these organisations achieving ISO 9000 certification. In similar countries, for example, UAE they have more than nine hundred organisations registered with the certification. Therefore the aim of this research was "to identify and analyse the barriers that affect the implementation of a quality management system (QMS-ISO 9000 in Libyan Manufacturing Public Sector Organisations (LMPS0s))". From the literature review many barriers faced by many organisations, from different countries around the world, in their implementation process, were identified. Also, a conceptual framework was developed. There is a lack of empirical research on barriers affecting the new standard implementation, and the number of studies in Arabic countries is very limited with respect to the available literature in Western countries. To get an in-depth understanding of the barriers affecting LMPS0s, two case studies were carried out. A comprehensive list and in-depth understanding of barriers was identified by this research. Some of them (19) were identified as being unique to the Libyan culture in that they have not been reported before in the literature. Some of them are similar to barriers reported in Arabic (20), Islamic (19), Western (20) and other countries (32) such as Asian and South American countries. Therefore, this research makes a contribution to this area by adding to the limited literature. Another contribution of this research is that it has specifically filled the gap in knowledge in Libyan studies and in Arabic studies in general. Some recommendations for further research have been derived from this research.
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Aghaie, Ghomi Abdollah. "The application of modern simulation modelling in development, implementation and improvement of Quality Management Systems (QMS)." Thesis, Loughborough University, 1997. https://dspace.lboro.ac.uk/2134/32907.
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The objective of the reported research is to investigate the contribution which can be made to Quality Management System design and implementation through the application of discrete event simulation methods. Today's highly competitive world has forced manufacturing and service organisations to find ways to reduce costs while maintaining customer satisfaction and making continuous improvement to both products and/or services as well as processes. In approaching these demands the establishment of quality systems standards, such as ISO 9000, has been considered as one of the possible solutions. From another point of view, businesses have been making increasing use of simulation modelling as a powerful technique to reduce the risk in the process of decision-making by evaluating and analysing alternative strategies and solution in system design and improvement. Having considered the importance of quality management systems and standards as well as the capabilities of computer systems a generic simulation model for Quality Management Systems, as defined by the relevant standards, is defined and its use in a case study is demonstrated and evaluated in detail. The overall result of the research illustrates the feasibility of using computer simulation in the area of quality management and great benefits achieved by this application.
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Pryor, Alan N. "A Discrimination of Software Implementation Success Criteria." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc2196/.
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Software implementation projects struggle with the delicate balance of low cost, on-time delivery and quality. The methodologies and processes used to create and maintain a quality software system are expensive to deploy and result in long development cycle-time. However, without their deployment into the software implementation life-cycle, a software system will be undependable, unsuccessful. The purpose of this research is to identify a succinct set of software implementation success criteria and assess the key independent constructs, activities, carried out to ensure a successful implementation project. The research will assess the success of a software implementation project as the dependent construct of interest and use the software process model (methodology) as the independent construct. This field research involved three phases: (1) criteria development, (2) data collection, and (3) testing of hypotheses and discriminant analysis. The first phase resulted in the development of the measurement instruments for the independent and dependent constructs. The measurement instrument for the independent construct was representative of the criteria from highly regarded software implementation process models and methodologies, e.g., ISO9000, Software Engineering Institute's Capability Maturity Model (SEI CMM). The dependent construct was developed from the categories and criteria from the Delone and McLean (1992) MIS List of Success Measures. The data collection and assessment phase employed a field survey research strategy to 80 companies involved in internal software implementation. Both successful and unsuccessful software implementation projects (identified by the Delone/McLean model) participated. Results from 165 projects were collected, 28 unsuccessful and 137 successful. The third phase used ANOVA to test the first 11 hypotheses and employed discriminant analysis for the 12th hypothesis to identify the "best set" of variables, criteria, that discriminate between successful and unsuccessful software implementation projects. Twelve discriminating variables out of 67 were identified and supported as significant discriminators between successful and unsuccessful projects. Three of the 11 constructs were found not to be significant investments for the successful projects.
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Desouky, Ahmed Said. "Development of software to facilitate the implementation of total productive maintenance in an ISO 9000, total quality management frame work." Mémoire, École de technologie supérieure, 2000. http://espace.etsmtl.ca/854/1/DESOUKY_Ahmed_Said.pdf.
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Ce mémoire a comme objectifs le développement d'une méthodologie d'implantation de la gestion de la qualité totale (TQM) et la maintenance productive totale (TPM) dans un environnement ISO 9000 et ISO 14000. Pour faciliter une telle implantation, un logiciel intégré est développé en vue de gérer les diverses activités électromécaniques d'un département d'entretien en entreprise.
Dans la première partie du mémoire, tous les éléments qui permettent de comprendre les fondements de la qualité totale et de la maintenance productive totale sont présentés et clarifiés, avec la satisfaction du client comme un objectif majeur à atteindre. Une approche systématique sera suivie afin que tous les éléments de la TQM et TPM soient examinés attentivement et intégrés harmonieusement avec les autres éléments de ces deux philosophies de gestion.
La deuxième partie du mémoire est consacrée au développement d'un logiciel sous plate-forme ACCESS. Le logiciel est conçu pour gérer les activités de la maintenance dans une entreprise certifiée ISO 9000 ou 14000. Il permet à l'organisation de s'adapter et répondre rapidement aux besoins de ses clients.
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Vetchagool, Witchulada. "The impact of the extent of activity-based costing use and the extent of ISO 9000 implementation on organisational performance." Thesis, University of Hull, 2016. http://hydra.hull.ac.uk/resources/hull:15194.
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Activity-based costing (ABC) is one of the most-researched management accounting areas that can improve organisational performance (OP). However, the studies on ABC and its impact on OP were still deficient and contradictory. Furthermore, ABC might be the most advantageous approaches used concurrently with ISO 9000. This study aims to investigate the impact of the extent of ABC use and the extent of ISO 9000 implementation on OP in order to identify the role of ABC and ISO 9000 in improving OP, and, in addition, to assess the combined effects of ABC and ISO 9000 on OP. Two conceptual models were developed to illustrate the relationships between variables. There were 601 usable questionnaires (19.36 percent) received; 191 organisations that adopted both ABC and ISO 9000 compared to 410 organisations that adopted only ISO 9000. Three data analysis techniques were employed: exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modelling (SEM). EFA and CFA results provide evidence that the extent of ABC use (CA: cost analysis, CS: cost strategy, CE: cost evaluation), the extent of ISO 9000 implementation (MP: management principle, CP: Cooperation principle) and organisational performance (OPP: operational performance, FP: financial performance) are multidimensional. SEM results indicate the extent of ABC use directly improves OPP and subsequently indirectly improves FP through OPP. On the other hand, the extent of ISO 9000 implementation of organisations that adopted only ISO 9000 improves neither OPP nor FP. However, the management principle (MP) of organisations that adopted both ABC and ISO 9000 can directly improve both OPP and FP, and subsequently indirectly improve FP through OPP. The result implies a potential synergy effect of ABC and ISO 9000, which extends the body of knowledge of management accounting and quality management research.
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Maatgi, Musbah. "An exploratory study to examine relationships between the work environment and success of ISO 9000 implementation in the context of SMEs." Thesis, University of Huddersfield, 2014. http://eprints.hud.ac.uk/id/eprint/25441/.
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The ISO 9000 standards are widely used throughout the world, and are becoming the most important quality standards. Thousands of enterprises all over the world have already adopted these standards, with many more in the process of doing so. A range of benefits can be achieved by the implementation of ISO 9000 standards, such as increased customer satisfaction, reduced defects, improved efficiency of the quality system, and improved market share. However Small and Medium-sized Enterprises (SMEs) face difficulties when implementing ISO 9000 standards. This can be due to employees’ internal resistance to change, paperwork consumption, and high implementation and maintenance costs. Most SMEs are unable to cover the expenses of training and development programmes as a result of restricted financial resources. The managers of SMEs planning to implement ISO 9000 standards and maintain the certification of ISO 9001 standard for long periods should create an empowering work environment in which continuous improvement can take place. The aim of this research is to examine the relationships between the work environment and success of ISO 9000 implementation in the context of SMEs. This study begins with the completion of a comprehensive literature review focused on Enterprise Strategy, ISO 9000 Standards and Organisational Development. The literature review is followed by the research methodology, which illustrates the methods and research tools used to collect data pertinent to this research. These include exploratory survey and case studies which led to the main findings of the research. The collected data have been analysed through the use of Social Package Statistical Software (SPSS) and Microsoft’s Excel software. The findings of this research show that there are critical success factors that impact the work environment. These factors are represented in terms of temperature, noise, job security, individual recognition, salary, reward systems, quality awareness, and relationships. By integrating the literature review and the research findings, a simple work environment model has been devised. This model has been designed with consideration to the combination of factors described in the motivation theories of Maslow and Herzberg, along with health and safety legislations in the work place. This research contributes to the redefinition of the work environment in ISO 9001 standard. The researcher has designed the Work Environment Assessment Guide as a document to aid SMEs in evaluating and subsequently improving their work environment.
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Ng, Bik-yan Betty. "Implementation of ISO9000 (version 2000) in property management a case study of Cheung Sha Wan Government Offices /." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B31969458.
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Choi, Yuen-ying Josephine. "A study of the perceived impact of the initial implementation of the international quality assurance system : ISO 9002 in an aided primary school in Hong Kong /." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22330781.
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Tsang, Tsz-ling Goretti. "Establishment and implementation strategies of ISO9000 in the training and development function of health care organizations /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19878114.
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Tsang, Tsz-ling Goretti, and 曾芷苓. "Establishment and implementation strategies of ISO9000 in the trainingand development function of health care organizations." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31269333.
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Ng, Bik-yan Betty, and 吳碧茵. "Implementation of ISO9000 (version 2000) in property management: a case study of Cheung Sha Wan GovernmentOffices." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B31969458.
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Choi, Yuen-ying Josephine, and 蔡婉英. "A study of the perceived impact of the initial implementation of the international quality assurance system: ISO9002 in an aided primary school in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31961538.
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Chuang, Yu-Kuei, and 莊育桂. "The Implementation of ISO 9001 Quality Management System on Micro-Enterprises." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/v4gqgj.
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碩士<br>龍華科技大學<br>企業管理系碩士班<br>106<br>Taiwan's economy is mainly composed of small and medium-sized enterprises, accounting for 97.69% of the total number of entrepreneurs. In 2011, the ratio is 79% in micro-enterprises, showing that micro-enterprises are the largest number of business and service industries in Taiwan. However, the changes in the overall international and domestic environment bring a great impact on these industries and carry severe challenges. What’s worse, China’s rapid growing economy even makes the development of the small and medium-sized enterprises in Taiwan more difficult, especially when China established ASEAN10+6. In order to increase the competition, companies can choose to establish an ISO 9001 quality management system, hoping to increase customer satisfaction through product quality improvement and company management. ISO is an abbreviation of the International Standards Organization and it is an international standard recognized by the world. This is a case study and aims to examine whether it improves product quality and enterprise management by using the ISO International Standards Organization Quality Management System.
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Alam, Nadeem. "Quality assurance implementation issues in Canadian firms : a study of ISO 9001:2000." Thesis, 2003. http://spectrum.library.concordia.ca/2380/1/MQ90988.pdf.
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This research studies implementation issues related to the emergence of the latest version of the ISO 9000 quality standard, ISO 9001:2000. This version has abandoned the structure of 20 sections and now has five comprehensive sections covering all the previous requirements, with some modifications and the introduction of new requirements. The ISO 9001:2000 standard has introduced a process-based approach that considers the quality management system as a single large process consisting of many smaller processes. The thesis focuses on the implementation of ISO 9001:2000 through an empirical study on Canadian firms. Results show that, whether external or internal reasons provided the impetus for registration, Canadian companies registered under the new ISO standards generally face the same degree of difficulty in implementation. However, internally driven companies have less difficulty for certain items. (Abstract shortened by UMI.)
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Hsu, Kuei-Yang, and 徐貴楊. "A Study on Ability, Training, Acknowledgement and TTQS of Industry ISO 9001 Implementation." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/yym6b8.
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碩士<br>國立臺北科技大學<br>機電整合研究所<br>102<br>This thesis is to study the correct perspectives of the enterprise education training under the frame of Human Resource (Article 6.2), ability, training and cognition (Article 6.2.2) of the chapter 6, ISO 9001. The TTQS (Taiwan TrainQuali System) was used to obtain the cluster distribution of factors, and investigate the relevance between the cluster distribution of factors and PDCA proposed from to ISO 9001. In this study, surveyed companies have qualification of ISO 9001 by questionnaires, analyzed and calculated process with the EXCEL and SPSS software. The cluster distribution of factors can be categorized into four types in this study. Type I is the “Examination of the Education Training Development Results”, which stands for C (Check) in PDCA. Type II is the “Preserving and Improvement of the Training Records”, which stands for A (Action) in PDCA. Type III is the “Development and Application of Education Training”, which stands for D (Do) in PDCA. Type IV is the “Plan for Education Training”, which stands for P (Plan) in PDCA. Results show the obtained cluster distribution of factors correspond with the spirit of PDCA promoted by ISO 9001 when the enterprises introduce the process and character of the human resource’s ability, training and cognition.
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Machado, Sandra Rita da Silva. "Implementação da norma ISO 9001 numa empresa do setor têxtil." Master's thesis, 2018. http://hdl.handle.net/1822/55411.
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Dissertação de mestrado em Estudos de Gestão<br>O termo qualidade não deixa ninguém indiferente no mundo industrial de hoje. Este termo refere-se a vários conceitos que podem ser encontrados e estudados a partir de um Sistema de Gestão da Qualidade. A qualidade e a satisfação dos clientes são o principal objetivo de uma empresa, e com a ajuda de um Sistema de Gestão eficiente, torna-se cada vez mais uma forma de diferenciação das empresas perante os seus clientes. As organizações reconhecem que o caminho para a implementação e certificação de um Sistema de Gestão da Qualidade pode ser complexo, ainda assim, cada vez mais é necessário que as empresas implementem esta norma pois a qualidade é fundamental nos dias de hoje. Este estudo teve como objetivo descrever a implementação de um Sistema de Gestão da Qualidade numa empresa do setor têxtil. Desta forma, a presente dissertação tem como objetivo estudar se a implementação de um Sistema de Gestão da Qualidade, segundo a norma ISO 9001, traz ou não mais-valias à empresa, e quais os seus resultados depois da implementação. No sentido de analisar este impacto foram recolhidos dados antes e depois da implementação a fim de compará-los, e investigar as melhorias desenvolvidas pelo Sistema de Gestão. Através destes resultados pode constatar-se que a norma ISO 9001 trouxe, de facto, melhorias significativas à empresa. Esta norma consegue não só ajudar a empresa a medir os seus problemas como também ajuda a resolver os mesmos. A BeStitch, antes da implementação, não fazia qualquer monitorização e, consequentemente, não traçava objetivos por não ter base de comparação. Depois da implementação da norma, já foi possível à BeStitch fazer monitorizações e assim conseguir quantificar os seus principais problemas.<br>The term quality doesn’t leave anyone indifferent this days, in the industrial world. It refers to several concepts that can be found and studied from a Quality Management System. Quality and customer satisfaction are the main goal of a company, and with the help of an efficient Management System it becomes increasingly a way of differentiating companies towards their clients. Organizations recognize that the road to implementing and certifying a Quality Management System can be complex, nevertheless, it is necessary for companies to implement this standard, since quality is fundamental today and is a differentiation factor. This study aims to describe the implementation of a Quality Management System in a textile company. In this way, this dissertation aims to study whether the implementation of a Quality Management System, according to ISO 9001, brings value to the company or not, and what are the company results after the implementation. In order to analyze this impact, data were collected before and after the implementation in order to compare them and evaluate the improvements developed by the Management System. Through these results it can be seen that ISO 9001 standard has, in fact, brought significant improvements in to the company. This standard not only helps the company to measure its problems but also helps to solve them. Before implementation, BeStitch did not make any measurements and did not even set goals for not having something to base it on. After the standard implementation, it was already possible for BeStitch to take measurements and thus be able to quantify its main problems.
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Morumudi, Mokopi Petrus. "Total quality management (TQM) implementation among ISO 9001 registered construction companies in South Africa." Thesis, 2017. https://hdl.handle.net/10539/25221.
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Thesis is submitted in partial fulfilment for the degree of Masters of Science in Building (Project Management in Construction) to the Faculty of Engineering and the Built Environment, School of Construction Economics and Management at the University of the Witwatersrand, Johannesburg, 2017<br>Purpose: There has been much assertion about how ISO 9001 facilitates TQM implementation among ISO 9001 registered construction companies. However, the success rate of TQM implementation among ISO 9001 registered companies varies. The aim of this study was to investigate TQM implementation among ISO 9001 registered construction companies in South Africa. Three objectives were also established to aid in achieving the aim.
Methodology: A cross-sectional survey design using structured questionnaire to collect quantitative and qualitative data was adopted. Respondents were purposively sampled among ISO 9001 registered construction companies in South Africa. 70 completed questionnaires were obtained from the target of 100. Text-based (i.e., qualitative) data were analysed using qualitative content analysis while quantitative data were analysed descriptively.
Findings: The main three findings include: (1) the prevalence of defining quality as meeting clients’ expectations and assessing quality through internal inspection; (2) highest level of agreement on TQM being implemented through checking design conformance to standards and lowest level of agreement on formal training on TQM; and (3) customer feedback exercises and supplier relationship were indicated as being the least implemented ISO 9001 principles.
Implications: The main practical implication of this study is identifying how TQM is being implemented among ISO 9001 registered construction companies in South Africa and the challenges they face. The main theoretical implication is being able to add to the existing studies validating ISO 9001 registered construction companies can and should implement TQM across their processes.
Limitations: The main limitation has been restricted to not collecting data on the professional backgrounds and years of experience of the study participants. A finding during the pilot testing necessitated the preference to indicate job roles as against professional backgrounds.<br>XL2018
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李高明. "The Study of Implementation ISO 9001 Quality Management Systems: a Case Study of A company." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/622fqz.
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碩士<br>逢甲大學<br>電子商務碩士在職專班<br>102<br>ISO 9001 is a series of standards, developed and published by the International Organization for Standardization (ISO) in 1987, and it has been released for 25 years worldwide. Currently, the ISO 9001:2008 Quality management systems was pronounced on November 14th, 2008, and it is available from the national standards organization in each country, so far, there have been 175 countries issued ISO 9001 compliance certificates. Simultaneously, the quality policy is a formal statement from management, and it meets the business and marketing plan and to customer needs. Also, many global companies require their suppliers need to be approved by the ISO. Therefore, ISO 9000 is not only a major trend, but also a practical way to improve industry competencies.
Accordingly, the research aimed to investigate: 1. How does the Rubber Company import the ISO 9001 Quality management systems to their company? 2. How do the Rubber Company managers implement the quality management systems according to the ISO 9000?
Through literature review and case study, this research found that the management of the Rubber Company used quality planning and the review of the quality systems operations to enhance the organizational performance, furthermore, to satisfy their customer requirements. After case study, this research came up with the related suggestions to continual improvement, and the results would be proposed for the rubber related industries.
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Barketallah, Amina. "Assessing the implementation of quality management system ISO 9001:2015 for the Tunisian Construction Companies." Master's thesis, 2016. http://hdl.handle.net/10362/18637.
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The global construction market is currently worth $9.5 trillion. With an estimated volume
output growth of 85% by 2030, it is going to register an increase of a $6 trillion in its value.
The construction industry is a vital industry to achieve economic prosperity. Nonetheless,
Tunisia, among other developing countries, is facing some barriers, affecting its construction
companies’ performance, specifically when it comes to quality and cultural practices.
In 2013, this dynamic industry is contributing by 7% to the Tunisian GDP ($3.3 billion),
employing 3,555 people in total, and is expected to grow by 1.54% in the next four years.
Nevertheless, this industry is facing a competitiveness problem. With only 11.2% of ISO
9001 certified companies, this industry is lacking some quality practices.
The review of literature has demonstrated the relevance of the QMS and ISO 9001
certification in construction. They enhance companies’ performance, by ensuring cost
efficiency and customer satisfaction. However, implementing such a system does not
necessarily validate its effectiveness. Previous studies have shown that the organizational
culture is underrated in this field, while it is a critical component of ensuring the success of
the implementation of QMS.
The objective of this thesis is to answer the following questions that arise from this context:
- What is the construction companies’ effectiveness in achieving the principles of ISO
9001 in Tunisia?
- What is the impact of the implementation of QMS by construction companies on its
performance?
- What are the principal barriers to the implementation of the ISO 9001 in Tunisia?
The methodology used, in this context, includes a primary research of the ISO 9001 practices
in the global market, and a survey distributed to 15 ISO 9001 certified Tunisian companies
working in construction. It identified the barriers related to this matter, examines the current
status of the QMS implementation. A specific company was then selected to evaluate the
contribution of ISO 9001 certification towards achieving its qualitative objectives in quality
management and its financial performance. This assessment has been effectuated based on the
most relevant tangible and intangible KPIs of the company. The outcomes from this research
led to a set of recommendations that would help companies in the Tunisian construction
industry improve the effectiveness of their QMS and enhance their customer satisfaction and
their competitiveness.
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Su, Hsien-Chin, and 蘇獻清. "The Study of ISO 20000 Management System Implementation for MIS Department Based on ISO 9001 Management System－With T Company as an Example." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/s8s42h.
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碩士<br>世新大學<br>資訊管理學研究所(含碩專班)<br>96<br>ISO 9001: 2000, a quality management system, is suitable for manufacturing industries and service provider industries. Its goal is to keep the quality of the products or service in certain level with standardized management.ISO 9001 quality management system caused the certification agitation once under the circumstances that the government pursued in a positive manner. In public affair departments or non-governmental enterprises, the state of implement is very general. A lot of enterprises or departments have already implemented for many years. It may be the most successful quality management system. But ISO 9001 is not the quality management system for information department after all. To meeting user's request and deal with more and more various software and hardware problem. Enterprises or organization need to have a new management system that can be more comprehensive and more suitable for the information department. And that is ISO 20000:2005, published by ISO/IEC.
ISO 9001 and ISO 20000 management systems are both published by ISO/ IEC, and both management systems are manage about quality. So they are very similar on the structure, and both used the Deming’s PDCA theory as the main structure to reach the goal of improving quality progressively. This research is by probing into and comparing with the requirement thoroughly the clauses of two management systems. In order to understand the difference between two management systems, this research then by the analysis on clause, derive two management systems out in the structure similarities and differences, and propose the integration prototype models of two management systems.
While the clause analyze is in pairs and comparative, so it’s easy to confine to constructing the surface singly and emphasize independence excessively. And these suggestions may not accord with actual experience, so this research then by deepening interview with the industry expert. With the expert suggestion and then proposed the integration model for these two management systems.
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Chiu-LienYen and 顏秋蓮. "The Impact of ISO 9001 Implementation on Firm Performance：A Case Study of A Firm in Traditional Industry." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/juv8vc.
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碩士<br>國立成功大學<br>高階管理碩士在職專班(EMBA)<br>103<br>Globalization makes managers to put more efforts on improving organizational structures in order to increase competitive competences for firms to sustain in the competitive business arena. Owing to deteriorating economy environment, enterprises have to develop their competitive advantages; however, providing good quality of products is addressed as the niche in present business world.
ISO 9001 quality management system is the standard platform around the world and it is a basic requirement for companies which engage in international business. This study focused on introducing ISO 9001 quality management system to increase firm’s competitive advantages. Besides, we also intended to explore the relationship among authority of high rank officers, resource management, product management, and quality control method toward performance in this study. The results are as following:
First, acquiring attestation of ISO 9001 helps the firm to be recognized by
foreign companies such as Wal-Mart.
Second, I verified that authority of high rank officers, resource management, product management, and quality control method all have positive influence on performance.
Finally, I also found that implementing ISO quality management system not only decreased cases of customer complaints and rework, but also improved quality of products and processes for increasing the firm’s competitive advantages
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Li, Chih-Wei, and 李誌偉. "The Implementation of Risk Management in ISO 9001:2015-A Case Study of a Consultant Firm H." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/7basq9.
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碩士<br>健行科技大學<br>工業管理系碩士班<br>105<br>Risk is everywhere. Especially due to the quick change of economy, environment and society, it leads to people may start to realize the threat of risks, but some people will consider it as opportunity. This kind of thinking will influence worldwide.
Besides, in the ISO 9001:2015, the latest version of Quality Management System Standardization published by its organization, it mentioned about “the consideration of risk” and the requirements of risk and opportunity development policy for organization. As a result, this research will discuss how organization reacts to “the consideration of risk” from ISO 9001:2015. It will take a consultant firm H as an example based on the case study method in order to realize its status and operational review by using Failure Mode & Effect Analysis.
The research showed that, from the process of the consultant firm H with risk management, it could successfully help organization towards its response measures of risk and opportunity, the development policy of organization, the requests of stakeholder issue.
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Lee, Wei i., and 李威毅. "The Implementation of ISO 9001 and 22000 Certification-A Case Study of Taiwanese P Food Company in Vietnam." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/12907410014382343180.
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碩士<br>國立高雄大學<br>國際高階經營管理碩士在職專班(IEMBA)<br>98<br>The Implementation of ISO 9001 and 22000 Certification-A Case Study of Taiwanese P Food Company in Vietnam
Advisor: Dr.(Professor) Kuen-Horng Lu
Institute of Department of Asia-Pacific Industrial and Business Management
National University of Kaohsiung
Student: Lee wei - I
Institute of International Executive Master of Business Administration
National University of Kaohsiung
ABSTRACT
Vietnam to become the main choice of foreign investment in Taiwan area. With the recent "ASEAN +1" issue fermentation. Taiwanese investment in Vietnam, a place. However, Vietnam is rich in natural resources due to natural and human resources are mostly concentrated in investment direction of the traditional export-oriented industries. How to reduce trade barriers to improve the quality. The most direct way for the implementation of ISO certification through a third justice of the unit to achieve its compliance evaluation license.
Recently, the proliferation of black heart food. Attention to food safety consciousness. Ensure food security as ISO 9001 quality management system has been unable to meet the necessary requirements of food industry. Therefore, enacted in 2005 as ISO 22000 and HACCP system combined with the spirit of ISO 9001. Consensus as the standard of food safety quality management.
The study by Taiwanese companies in Vietnam to implement ISO 9001 and 22000 of the performance. Food in the field of ISO quality management system in the import items and provisions. Establish the company as a quality system based on food safety. Taiwan and Vietnam to obtain ISO Certification and Accreditation on behalf of the teachers. Done for the implementation of Vietnam's local problems faced by ISO Management System. And to design a questionnaire to understand the Vietnamese from the case company employees for the company to implement ISO Certification. The necessary precautions, and compile the plight faced by the implementation of key elements and success. Vietnam, Taiwan, as the future implementation of ISO quality management system in support learn.
Key words: ISO 9001, ISO 22000, food safety, quality management
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Ventura, Ana Rita Fernandes. "Metodologia de implementação do Sistema de Gestão da Qualidade ISO 9001:2015 numa indústria metalomecânica." Master's thesis, 2018. http://hdl.handle.net/10316/86027.
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Dissertação de Mestrado em Engenharia e Gestão Industrial apresentada à Faculdade de Ciências e Tecnologia<br>The increase on the implementation of Quality Management Systems, QMS, namely the ISO 9001, shows the awareness that quality is a factor of competitiveness and differentiation between organizations. However there are some clear difficulties in the implementation of a QMS, most notably the lack of methodology, mainly on small and medium-sized enterprises, SME.The present thesis is supported on the work developed on an internship at the company XRW - Racing Parts, a SME, the main focus was the implementation and certification of their Quality Management System by the NP EN ISO 9001:2015. Based on this case, it is intended to present a methodology of implementation of a QMS, compliant with ISO 9001:2015, directed to industrial SME. It is intended that the model identifies and characterizes the main conceptual stages of the implementation, and also the quality management tools that can be used to help the implementation. In short, this paper intends to clarify the main activities within the stages to be developed in order to meet the ISO 9001:2015 requirements.In order to achieve this goal, the adopted methodology was structured in two main steps: the literature review and the development of a case study. With the literature review a conceptual model is built for the implementation of a QMS. Later it is applied on a successful case study, a metal sector SME, which helps making the understanding more practical and illustrative for future implementations of the ISO 9001:2015.As a result an implementation methodology of the ISO 9001:2015 was obtained, suited for SME that can support these companies in overcoming the setbacks found throughout the implementation process. It can be called an integrated methodology since it includes all the stages from before deciding to adopt the ISO 9001:2015, until the certification of the enterprizes by an external entity. This does not intend to be an example of strict application to possible implementation projects, instead it should an example that can be adjusted. In order to do that the reader must understand the foundation that led to the main conceptual stages of this thesis, and thus adapt to other contexts.<br>A crescente aposta na implementação de Sistemas de Gestão de Qualidade, SGQ, nomeadamente a ISO 9001, reflete a consciencialização de que a qualidade é de facto um fator de competitividade e de diferenciação entre as organizações. No entanto, são notórias as dificuldades enfrentadas no processo de implementação de um SGQ, destacando-se a falta de uma metodologia, principalmente nas pequenas e médias empresas, PME´s. A presente dissertação suporta-se no trabalho desenvolvido num estágio na empresa XRW – Racing Parts, uma PME, cujo principal objetivo foi a implementação e certificação do seu Sistema de Gestão de Qualidade pela NP EN ISO 9001:2015. Com base neste caso, pretende-se apresentar uma metodologia de implementação de um SGQ, suportado pelo referencial ISO 9001:2015, direcionado a PME´s, industriais. Pretende-se que o modelo identifique e caraterize as principais fases conceptuais de implementação, bem como as ferramentas de gestão de qualidade que podem ser usadas para o auxílio da mesma. De uma forma mais específica, o trabalho pretende elucidar as principais atividades, dentro das fases, a serem desenvolvidas para o cumprimento dos requisitos da ISO 9001:2015. Para alcançar este objetivo, a metodologia adotada foi estruturada em duas etapas principais: a revisão da literatura e o desenvolvimento de um caso de estudo. Com a revisão da literatura construi-se um modelo conceptual para a implementação de um SGQ. Posteriormente seguido e aplicado através de um de caso de estudo de sucesso, uma PME da indústria metalomecânica, ao qual serve para que a compreensão seja mais prática e exemplificativa para futuras implementações da ISO 9001:2015. Como resultados obteve-se uma metodologia de implementação, da ISO 9001:2015, adequada a PME´s, que poderá apoiar estas empresas a ultrapassar as dificuldades encontradas durante todo o processo de implementação. Pode-se designar como uma metodologia integrada, uma vez, que contempla a fase inicial, ainda antes da decisão de adoção da ISO 9001, até efetivamente à certificação das empresas por uma entidade externa. Não pretende ser um exemplo de aplicação rígida, para eventuais projetos de implementação, mas sim um exemplo passível de ser adaptado. Para tal é necessário que o leitor entenda as bases que levaram à construção das fases conceptuais concretas desta dissertação, para assim adaptar a outros contextos.
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Vivas, Duarte Miguel Sias. "Certificação de um sistema de gestão da qualidade segundo a norma NP EN ISO 9001:2015." Master's thesis, 2020. http://hdl.handle.net/10316/92523.
Full textAbstract:
Dissertação de Mestrado em Engenharia e Gestão Industrial apresentada à Faculdade de Ciências e Tecnologia<br>We are currently living a period of our history in which, as never before, there is an increase in competitiveness on a national and international scale. One of the factors for companies to survive in this competitive environment is their ability to achieve high levels of quality and, therefore, ensure the satisfaction of its customers. Aware of this need, the Board of Directors of Tecnidelta II decided to implement a Quality Management System.Therefore, the main objective of the work presented in this document was the certification of the Quality Management System of Tecnidelta II, a company of the Nabeiro Group responsible for the production of professional coffee machines and mills, according to ISO 9001:2015.The work carried out began with an analysis of the requirements of the quality standard ISO 9001:2015. Subsequently, the gaps between the Tecnidelta II Quality Management System and the requirements of the standard were identified. Finally, the necessary actions for eliminating these gaps were defined and implemented in order to ensure the success of the desired certification process. It is important to safeguard the significance of the participation of the quality team of the Nabeiro Group, which served as a consultation element, in order to correctly homogenize the documentation generated by the process.The final result is the description of the actions implemented, seeking to faithfully transmit the work developed, as well as the consequences of it within the organization.<br>Vive-se atualmente um período da nossa História em que, nunca como dantes, se verifica um aumento da competitividade a uma escala tanto nacional, como internacional. Um dos fatores para que as empresas sobrevivam nesse ambiente competitivo passa pela sua capacidade de atingir elevados níveis de qualidade e assim garantir a satisfação dos seus clientes. Consciente dessa necessidade, o Conselho de Administração da Tecnidelta II decidiu implementar um Sistema de Gestão da Qualidade.Assim, o principal objetivo do trabalho apresentado neste documento consistiu na certificação do Sistema de Gestão da Qualidade da Tecnidelta II, empresa do Grupo Nabeiro responsável pela produção de máquinas e moinhos de café profissionais, segundo a norma ISO 9001:2015.O trabalho desenvolvido iniciou-se com uma análise dos requisitos da norma ISO 9001:2015. Posteriormente, foram identificadas as lacunas existentes entre o SGQ da Tecnidelta II e os requisitos da norma. Finalmente, foram definidas e implementadas as ações necessárias para a eliminação dessas lacunas de modo a garantir o sucesso do processo de certificação pretendido. Importa fazer uma ressalva à participação da equipa de qualidade do Grupo Nabeiro, que serviu como elemento de consulta, com vista à correta homogeneização da documentação gerada pelo processo.O resultado final passa pela descrição das ações implementadas, procurando transmitir de forma fiel o trabalho desenvolvido, bem como as consequências do mesmo no seio da organização.
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Lin, Chien-Hua, and 林建華. "A Study on The Military Organizational Implementation in ISO 9001 Quality Management Systems－A Case Study of the Military Factory." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/32178451516289381784.
Full textAbstract:
碩士<br>雲林科技大學<br>工業工程與管理研究所碩士班<br>98<br>In face of new, complicated, and variable world conditions in the 21st century, the National Armed Forces Logistics Management System needs to possess necessary abilities and professional knowledge so as to construct an effective logistics support system. Military factories play a critical role in the research, development, production, and maintenance of military weapons. To cope with modern high-tech weapon systems, they should introduce ISO9001 quality control system to strengthen their production and maintenance techniques and maintain the performance of all weapon equipment through quality management.
This study used a military factory of Combined Logistics Command, Ministry of National Defense, as an example. Through literature review and collection of expert opinions on motivation for introduction of ISO9001 and key factors of introduction, this study induced the main factors affecting introduction of ISO9001, success of introduction, and organizational performance. The factors were modified according to high-ranking managers and experts. Later, a survey was conducted to statistically extract motivation factors and key success factors affecting the case’s introduction of ISO9001. The main findings were as follows:
1.Motivation for introduction of ISO9001 could be divided into intrinsic motivation and extrinsic motivation.
2.In terms of perceived importance, six key factors were extracted, including “high-ranking executives’ support and supervision”, “education training”, “quality awareness”, “employee recognition and standardization”, “continuous improvement”, and “rationalization of quality system”.
3.In terms of satisfaction with execution, four key factors were extracted, including “high-ranking executives’ support and leadership”, “organizational involvement and education training”, “standardization and systemization”, and “continuous improvement and service enhancement”.
4.In terms of organizational performance after introduction, four factors were extracted, including “strengthen quality awareness and construct standard procedures”, “improve professional image and implement quality controls”, and “emphasize armed forces’ (customer) satisfaction”.
5.Organizational performance was positively improved, but maintenance and continuous improvement of the performance depended on how much managers emphasize and intend to implement the system. Organizational members were highly sensitive to managers’ attitude. With sound quality control mechanisms, “high-ranking executives’ support and determination” becomes the most important factor affecting introduction of ISO9001 quality control system.