Relevant bibliographies by topics / ISO 9001 : Quality Management Systems

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'ISO 9001 : Quality Management Systems'

Author: Grafiati
Published: 4 June 2025
Last updated: 1 August 2025

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Journal articles on the topic "ISO 9001 : Quality Management Systems"

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A. Boys, Kathryn, and Anne E. Wilcock. "Improving integration of human resources into quality management system standards." International Journal of Quality & Reliability Management 31, no. 7 (2014): 738–50. http://dx.doi.org/10.1108/ijqrm-07-2012-0107.

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Purpose – Little attention has been paid to how quality management systems (QMSs) are optimized by supportive employee behavior. The purpose of this paper is to provide a critical review of the literature on the inclusion of human factors in the ISO 9000 family of standards, identify deficiencies in the standard's current treatment of these issues, and offer recommendations on how human resources (HRs) can be better integrated into these business management standards. Design/methodology/approach – This concept paper presents a survey of both academic and practitioner literature on the topic of
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Hajjem, Olfa. "Determinants of quality management systems implementation in Tunisian firms." Journal of Innovation Management 4, no. 2 (2016): 156–75. http://dx.doi.org/10.24840/2183-0606_004.002_0008.

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This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the levelin
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SZKIEL, AGATA. "RISK MANAGEMENT SELF-ASSESSMENT IN QUALITY MANAGEMENT SYSTEMS." sj-economics scientific journal 29, no. 2 (2018): 88–103. http://dx.doi.org/10.58246/sjeconomics.v29i2.124.

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An integral part of any quality management system implemented in accordance with the requirements of ISO 9001:2015 standard should be risk management that may negatively affect the level of achievement of quality objectives defined by the organization. One of the models that an organization can use when designing the risk management process as part of its quality management system is the model described in ISO 31000:2009 guidelines. The standard recommends, among other things, that the organization systematically assesses the effectiveness of the risk management process in order to identify th
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Hadian, Dedi. "The Development of Quality Management System ISO 9001." INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 4, no. 4 (2018): 56–60. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.44.1007.

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This research aims to develop quality management system ISO 9001. The result of an introductory study in analyzing the existing condition of the management system of Pasundan School of Economic Bandung has not been optimal because it is assumed that the ISO 9001 quality management system has not been implemented in stating vision and mission. Based on the phenomenon above, the problems are formulated as follows: How to make The Design of ISO 9001 Quality Management System; the quality guidelines; the standard operating procedure; the job description and work instruction; and make an internal e
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Almaoui, Mohamad, Mohamad Saouli, and Bhaskar Sinha. "Effect on Quality Performance by Defining Quality Objectives in ISO 9001 Organizations." Advanced Materials Research 816-817 (September 2013): 1158–64. http://dx.doi.org/10.4028/www.scientific.net/amr.816-817.1158.

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Quality objectives are targets that are generally specified for relevant functions and levels within the organization. This research may be used as a foundation to build upon regarding the impact of quality objectives on ISO 9001 certified organizations. The impact on quality performance as a result of implementing quality objectives on organizations certified to ISO 9001 was determined. Organizations invest considerable amount of time, money, and resources in establishing and implementing quality management systems compliant with the ISO 9001 standard. Understanding the impact of the implemen
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Ćwiklicki, Marek, Kamila Pilch, and Michał Żabiński. "ISO 9001 quality management systems in local government institutions in Poland: past, present and future." International Review of Administrative Sciences 86, no. 4 (2019): 799–815. http://dx.doi.org/10.1177/0020852318815280.

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The aim of this article is to identify and assess the development of ISO 9001 Quality Management System applications in Polish local government institutions in the years 1999–2015. We conduct our analysis on the basis of a questionnaire survey carried out among local government institutions in 2015 (with 77% rate of response). We prove that the ISO 9001 Quality Management System is dominant in Polish local government institutions and we show that its implementations were geographically concentrated and dependent on the size of the local government institution. Points for practitioners Smaller
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VOROBYOVA, Oksana. "NTERACTION OF ISO AND ESGIN THE HIGHER EDUCATION INDUSTRY: INTERNATIONAL EXPERIENCE." Cherkasy University Bulletin: Pedagogical Sciences, no. 2 (2020): 98–102. http://dx.doi.org/10.31651/2524-2660-2020-2-98-102.

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This article examines international studies on the standardization of quality management systems in higher education, namely: a comparison of The International Organization for Standardization (ISO) standards and the provisions of the Standards and Recommendations for Quality Assurance in the European Higher Education Area (The Standards) and guidelines for quality assurance in the European Higher Education Area (ESG). The standards ISO 9001, ISO 9001: 2000, ISO 9001: 2015 and ISO 21001 have been analyzed.The article analyzes the study of the interaction of ISO standards and the provisions of
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Арасланова, Анастасия, and Anastasiya Araslanova. "FORMATION OF QUALITY MANAGEMENT SYSTEMS OF PROFESSIONAL EDUCATION: INTERNATIONAL AND RUSSIAN EXPERIENCE." Russian Journal of Management 1, no. 2 (2013): 106–17. http://dx.doi.org/10.12737/573.

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This article examines international and Russian experience of quality control, in particular ISO 9001:2000 (GOST R ISO 9000–2001), TQM/TQE, EFQM, CHEPS, to ensure the quality as the most important means of achieving the competitiveness of national educational institutions. Quality control is needed in the long term, in order to unify the processes of control, security and guarantee the quality of educational services.
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Berzisa, Solvita. "Application of Project Management Information Systems in Efficiency Improvement of Quality Management System." Environment. Technology. Resources. Proceedings of the International Scientific and Practical Conference 3 (June 16, 2015): 17. http://dx.doi.org/10.17770/etr2015vol3.173.

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Project management information systems (PMIS) and quality management system (QMS) are two components in the project oriented organization that helps to achieve required quality of the project product. QMS define quality framework and PMIS helps to ensure quality framework requirement related to the projects. The objective of paper is to evaluate and demonstrate PMIS options for efficiency QMS development and maintenance. QMS requirements are identified according to ISO 9001:2008 standard and PMIS options of efficiency improvement are evaluated according to ISO 9004:2009 self-assessment tool.
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Kafetzopoulos, Dimitrios P., Evangelos L. Psomas, and Katerina D. Gotzamani. "The impact of quality management systems on the performance of manufacturing firms." International Journal of Quality & Reliability Management 32, no. 4 (2015): 381–99. http://dx.doi.org/10.1108/ijqrm-11-2013-0186.

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Purpose – The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality, operational performance and business performance. Design/methodology/approach – The analysis includes an initial exploratory factor analysis (EFA), followed by confirmatory factor analysis (CFA) and structural equation modeling (SEM), in order to investigate the relations between the constructs of the proposed model. A sample of 287 ISO 9001 certified Greek manufacturing firms is used for this purpose. Findings – Acco
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Dissertations / Theses on the topic "ISO 9001 : Quality Management Systems"

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Hodder, Carl Alexander. "Quality management system development." Thesis, University of Canterbury. Engineering Management, 2013. http://hdl.handle.net/10092/7443.

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With Chiptech’s current growth rate and size it has become necessary to develop a Quality Management System to enable repeatability, meet customer demands, and protect Chiptech from staff turnover. ISO 9001 was identified as a base for development, with the imperative that the system identified and developed must deliver value for Chiptech. Several frameworks were investigated, along with journal articles and discussions with industry members in order to determine the aspects that would deliver value, and determine the key success factors. Two factors were identified as critical: employee invo
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Höglund, Philip. "Kvalitetsledningssystem enligt ISO 9001 : Produktionsprocessen." Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-156881.

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This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.   Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work
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Karr, Fred H. "Quality Management in Museum Information Systems: A Case Study of ISO 9001-2000 as an Evaluative Technique." Thesis, University of North Texas, 2005. https://digital.library.unt.edu/ark:/67531/metadc5571/.

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Museums are service-oriented information systems that provide access to information bearing materials contained in the museum's collections. Within museum environments, the primary vehicle for quality assurance and public accountability is the accreditation process of the American Association of Museums (AAM). Norbert Wiener founded the field of cybernetics, employing concepts of information feedback as a mechanism for system modification and control. W. Edwards Deming applied Wiener's principles to management theory, initiating the wave of change in manufacturing industries from production-dr
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Binadam, Zulkiflee, and Gustav Bergeling. "Övergångsfasen till ISO 9001:2015 i ett marknadsledande företag." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40865.

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Arbetet har genomförts på ett marknadsledande företag inom måleri-industrin, där rapportens fokus legat på att ta fram underlag för vilka områden som företaget behöver förbättra för att certifiera sig mot ISO 9001:2015. Produktionsavdelningen har i rapporten setts som ett fristående företag i syfte att kunna tillämpa de krav i standarden som faller på högsta ledningen. Rapporten har behandlat de problem som de flesta företag kan uppleva i övergångsprocessen till ISO 9001:2015. Frågeställningar är upplagda för att ge svar på hur väl det studerade företaget uppfyller kraven i nuläget och för att
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Nilsson, Jenny, and Andreas Sundholm. "Effectivisation of ISO 9001 and implementation of ISO 14001 in a manufacturing industry." Thesis, Högskolan i Halmstad, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42184.

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This report is written as a thesis for a degree of master. In this report you can read about increasing demands from customers that want their suppliers to be certified by some type of standard, like ISO 9001 and ISO 14001. ISO 9001 is a standard of requirements for implementing a quality management system within an organisation and is built on seven main principles which the organization need to fulfil. ISO 14001 is a standard of requirements for implementing an environmental management system and is like ISO 9001 built on seven main principles. Implementation and the work with the standards
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Kožner, Vojtěch. "Implementace systému řízení jakosti podle normy ISO 9001." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-73439.

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This thesis is dedicated to creating quality manual for a small company. The manual describes quality management system, which is being developed in accordance with ISO 9001. This manual provides information about processes present in the company and also provides information on how are these processes managed and evaluated.
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Dvorská, Terézia. "Analýza plnenia požiadaviek normy ISO 9001 v logistickej spoločnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193237.

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In recent decades the increasing pressure on companies operating in different areas of the business to enhaced their competitive advantage, focus on continual improvement and maintain customer loyalty. One of the tools that achieve the desired state, is implementation of quality management system according to ISO 9001. The quality management system implementation in the company gives its customers a clear signal of the intention to continuously improve the company in relation to the requirements of continuous improvement and transparent negotiated. Due to these reasons, the thesis deals with t
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Solomon, Noel Phillip. "Diffusion of a Quality Management System: A Case Study." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2560.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2017.<br>The diffusion of a Quality Management System (QMS) to improve business performance depends upon the quality management strategy used. The aim of Eskom’s QMS strategy was to create a sustainable quality drive throughout the company to improve customer and stakeholder satisfaction. This research project’s objective is to determine how the diffusion of a QMS can improve the electricity supply industry in the Western Cape division of the electricity sector in South Africa. The key research objectives within the research
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Menšíková, Markéta. "Návrh systému hodnocení dodavatelů dle ČSN ISO 9001:2000." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222279.

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This Master’s thesis focuses on the design the system of evaluation of suppliers in ČESTAV s. r. o. according to the requirements of the norm ISO 9001. I start from the theoretical basis and from the analysis of the current state in the company. The practical part includes design of evaluation of suppliers, design of supplier's evaluation form and proposal for concurrent evaluation of suppliers in MS Excel.
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Mošnička, Radek. "Zavádění metodiky ISO 9001 v malých IT firmách a její vliv na činnost firmy." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-81980.

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The theme of this thesis is an implementation of ISO 9001 methodology in small IT companies and its influence on an activity of the company. This work serves as an informative material for those small IT companies which are considering or have already decided to implement the quality management system. The main aim is to design and recommend a procedure in implementation of the quality management system, concerning the small IT companies. Next, we wanted to find out what benefits arise from the implementation of ISO 9001 methodology, what the advantages are, the disadvantages, costs of impleme
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Books on the topic "ISO 9001 : Quality Management Systems"

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Natarajan, Dhanasekharan. ISO 9001 Quality Management Systems. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-54383-3.

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Purushothama, B. Effective implementation of quality management systems. Woodhead Pub. India Pvt. Ltd., 2010.

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MacNee, Colin. Transition to ISO 9001:2000: Guidance on ISO 9001:2000, quality management systems : Requirements. BSI, 2001.

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Bolton, Andrew. Quality management systems for the food industry: A guide to ISO 9001/2. Blackie Academic & Professional, 1997.

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UNCTAD/WTO, International Trade Centre, ed. Applying ISO 9000 quality management systems. International Trade Centre UNCTAD/WTO, 1996.

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David, Hoyle, ed. ISO 9000 quality systems handbook. 2nd ed. Butterworth-Heinemann, 1994.

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Hoyle, David. ISO 9000 quality systems handbook. 4th ed. Butterworth-Heinemann, 2002.

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W, Toffel Michael, and Harvard Business School, eds. Quality management and job quality: How the ISO 9001 Standard for quality management systems affects employees and employers. Harvard Business School], 2008.

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Cianfrani, Charles A. ISO 9001:2008 explained and expanded: Making your Quality Management System sustainable. ASQ Quality Press, 2014.

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1936-, Burney Robert G., and American Society for Quality, eds. Using ISO 9001 in healthcare: Applications for quality systems, performance improvement, clinical integration, and accreditation. ASQ Quality Press, 2011.

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Book chapters on the topic "ISO 9001 : Quality Management Systems"

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Bolton, Andrew. "Quality management principles — why BS EN ISO 9001?" In Quality Management Systems for the Food Industry. Springer US, 1999. http://dx.doi.org/10.1007/978-1-4615-6091-3_2.

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Bolton, Andrew. "Quality management principles — why BS EN ISO 9001?" In Quality Management Systems for the Food Industry. Springer US, 1997. http://dx.doi.org/10.1007/978-1-4615-2189-1_2.

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Kehoe, Dennis F. "Quality systems and ISO 9000." In The Fundamentals of Quality Management. Springer Netherlands, 1996. http://dx.doi.org/10.1007/978-94-011-0545-3_2.

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Trisnawati, Juliani Dyah, and Muhammad Rosiawan. "Incorporation of ISO 21001 and National Accreditation Board for Higher Education Criteria in Indonesia." In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_127.

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AbstractThis study aims to see if universities that implement the ISO 21001 standard can meet the requirements of Indonesia’s National Accreditation Board for Higher Education (NAB-HE). This study begins by examining numerous Quality Management (QM) systems, including TQM, EFQM, MBNQA, and ISO 9001, as well as the relationship between accreditation and higher education and the benefits and drawbacks of using ISO 9001 to support accreditation. The concepts, management framework, and provisions of ISO 21001 were then recognized as a QM strategy to match the NAB-HE standards, both philosophically
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Dale, B. G., B. Dehe, and D. Bamford. "Quality Management Systems and the ISO 9000 series." In Managing Quality 6e. John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781119302735.ch8.

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Iatridis, Konstantinos, and Effie Kesidou. "What Drives the Quality of Certifiable Management System Standards Implementation? Insights from the ISO 9001 Standard." In ISO 9001, ISO 14001, and New Management Standards. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-65675-5_2.

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Hys, Katarzyna. "ISO 9001 STANDARD MANAGEMENT SYSTEM CERTIFICATION – DATA ANALYSIS FOR SECTORS BY COUNTRY." In Quality Production Improvement - QPI, edited by Robert Ulewicz. Sciendo, 2019. http://dx.doi.org/10.2478/9783110680591-022.

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Martins, Yasmin Silva, and Carlos Eduardo Sanches da Silva. "A Risk Management Model for Quality Management Systems Based on ISO 9001:2015." In Proceedings on 25th International Joint Conference on Industrial Engineering and Operations Management – IJCIEOM. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-43616-2_40.

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Gołaś, Hanna. "Risk Management as Part of the Quality Management System According to ISO 9001." In HCI International 2014 - Posters’ Extended Abstracts. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07854-0_90.

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Drosos, Dimitris, Michalis Skordoulis, Miltiadis Chalikias, Petros Kalantonis, and Aristeidis Papagrigoriou. "The Impact of ISO 9001 Quality Management System Implementation in Tourism SMEs." In Tourism, Culture and Heritage in a Smart Economy. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-47732-9_10.

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Conference papers on the topic "ISO 9001 : Quality Management Systems"

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Fraebel, Troy. "Assuring Quality with Certified Coating Contractors, Applicators, and Inspectors." In Coatings+ 2019. SSPC, 2019. https://doi.org/10.5006/s2019-00018.

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Abstract Those who started in the industrial painting industry back in the 1980s may remember that third-party inspectors, hired by the owner, performed all of the inspection activities and documentation. The NACE Coating Inspection Program (CIP) had just begun in the early 80s, but those getting certified did not work for a contractor. That has changed. Now contractor quality control (QC) and owner quality assurance (QA) are much more clearly defined. Quality management systems (QMS) based on ISO 9001 are now found in the coatings industry. SSPC's Painting Contractor Certification Programs (P
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Attanayake, A. M. Sakura R. H., and R. M. Chandima Ratnayake. "Transitioning to Circular Economy in Power Distribution Utilities: A Framework Integrating ISO 9001 Quality Management Standards." In 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2024. https://doi.org/10.1109/ieem62345.2024.10857066.

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Anders, Verlyn K. "ISO 9001:2000 Quality System Development." In Proceedings of the 13th Annual Integrated Crop Management Conference. Iowa State University, Digital Press, 2000. http://dx.doi.org/10.31274/icm-180809-731.

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"THE DEVELOPMENT OF A KNOWLEDGE SYSTEM FOR ISO 9001 QUALITY MANAGEMENT." In 6th International Conference on Enterprise Information Systems. SciTePress - Science and and Technology Publications, 2004. http://dx.doi.org/10.5220/0002627402620268.

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Rogala, Piotr. "Current Opinions on ISO 9001 Quality Management System: Evidence from Poland." In Hradec Economic Days 2019, edited by Petra Maresova, Pavel Jedlicka, and Ivan Soukal. University of Hradec Kralove, 2019. http://dx.doi.org/10.36689/uhk/hed/2019-02-025.

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Afifah, Sasa Tantri Nur, and Rasto Rasto. "Improve Customer Satisfaction through Implementation of Quality Management System ISO 9001:2008." In 1st International Conference on Islamic Ecnomics, Business and Philanthropy. SCITEPRESS - Science and Technology Publications, 2017. http://dx.doi.org/10.5220/0007084504840489.

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Young, J. F. "QS-9000 – Using the Automotive Requirements to Improve Existing ISO 9000 Systems." In ITSC 1998, edited by Christian Coddet. ASM International, 1998. http://dx.doi.org/10.31399/asm.cp.itsc1998p0855.

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Abstract In this paper, we will discuss how to incorporate several of the QS-9000 quality system requirements into an existing ISO 9000 quality system. This expansion of the existing quality system will be cost effective and ensure that the continuous improvement program will meet its goals. The QS-9000 quality system was developed in 1994 by the "Big Three" automotive and truck producers in Detroit, Michigan. This document, originated in the United States, is based upon the International Standard: ISO 9001-94. It is mandatory that any supplier of goods and/or services to either Chrysler, Ford
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Tigre-O, Franklin, Edith Elena Tubon-Nunez, Sandra Carrillo, Jorge Buele, and Franklin Salazar-L. "Quality Management System Based on the ISO 9001:2015: Study Case of a Coachwork Company." In 2019 14th Iberian Conference on Information Systems and Technologies (CISTI). IEEE, 2019. http://dx.doi.org/10.23919/cisti.2019.8760816.

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Gardašević, Ana. "THE IMPORTANCE OF THE APPLICATION OF THE QUALITY MANAGEMENT SYSTEM ISO 9001 IN TOURISM." In 2nd International Scientific Conference - Economics and Management: How to Cope With Disrupted Times. Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School - Maribor, Slovenia; Integrated Business Faculty - Skopje, Macedonia; Faculty of Management - Zajecar, Serbia, 2018. http://dx.doi.org/10.31410/eman.2018.1021.

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Rakić, Branislava, Vladica Ubavić, Vasilija Živanović, and Dalibor Babić. "IMPLEMENTATION OF INTEGRATED ISO STANDARDS (ISO 9001, ISO/IEC 27001 AND ISO/IEC 27701) - PROOF OF QUALITY AND SAFE BUSINESS PROCESSES AND SERVICES." In 20th SCIENTIFIC-PROFESSIONAL CONFERENCE WITH INTERNATIONAL PARTICIPATION “URBANISM AND SUSTAINABLE DEVELOPMENT”. Serbian Town Planner Association, 2024. http://dx.doi.org/10.46793/urbanizam24.277r.

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Republic Geodetic Authority successfully passed the process of standardization and introduction of the ISO management system in its operations in December 2023. This is the result of a comprehensive project that included the entire organization of the institution. The project included several phases, such as preparations, identification and definition of business processes, including internal verification of compliance with standard requirements. In order to achieve this, a number of documents, including procedures, policies and forms, have been issued and approved. This led to the receipt of
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Reports on the topic "ISO 9001 : Quality Management Systems"

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Gallego, Juan Miguel, and Luis H. Gutiérrez. Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries. Inter-American Development Bank, 2017. http://dx.doi.org/10.18235/0011797.

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Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or services in markets with large imported competition or firms competing in international markets. However, implementing ISO 9001 certification entails large costs to companies for documentation of operating procedures, training, internal auditing, and corrective action. The impact of QMS on firm performance is
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Hawkins, Jeffrey A. Construction Management Excellence Using ISO 9000 to Improve Quality Systems. Defense Technical Information Center, 1995. http://dx.doi.org/10.21236/ada304933.

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Ramu, Govind, Masaaki Yamamichi, Wei Zhou, et al. Updated Proposal for a Guide for Quality Management Systems for PV Manufacturing. Supplemental Requirements to ISO 9001-2008. Office of Scientific and Technical Information (OSTI), 2015. http://dx.doi.org/10.2172/1215131.

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Norum, P., I. Sinicco, Y. Eguchi, et al. Proposal for a Guide for Quality Management Systems for PV Manufacturing: Supplemental Requirements to ISO 9001-2008 (Revised). Office of Scientific and Technical Information (OSTI), 2013. http://dx.doi.org/10.2172/1086900.

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Wilson, Steven R., and Octavio Maizza-Neto. Enabling Enterprise Competitiveness in Latin America and the Caribbean through ISO Management System Standards. Inter-American Development Bank, 1999. http://dx.doi.org/10.18235/0008554.

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This paper was first presented at a conference sponsored by the MIF and the IDB to examine the impact of quality and the related issues of ISO management systems standards upon the competitiveness of small and medium-sized enterprises (SMEs) in the region. A program of assistance to support SMEs in improving their competitiveness through continuous improvement and the cost-effective uses of the ISO 9000 and ISO 14000 standards is introduced.
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Mallory, Richard E. Service Quality Standards for the Public Sector. Asian Productivity Organization, 2025. https://doi.org/10.61145/szra3943.

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Governments around the world are seeking new ways to deliver efficient, effective, and transparent services. A new P-Insights report, Service Quality Standards for the Public Sector, introduces the ASQ/ANSI G1:2021 standard as a practical framework for improving service quality across all levels of government. The report explains how ANSI G1 enables public agencies to evaluate performance objectively using measurable outcomes, maturity scoring, and best practice workflows. Unlike traditional models such as ISO 9001, this approach allows for detailed analysis at the unit level, helping leaders
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Agu, Monica, Zita Ekeocha, Stephen Robert Byrn, and Kari L. Clase. The Impact of Mentoring as a GMP Capability Building Tool in The Pharmaceutical Manufacturing Industry in Nigeria. Purdue University, 2012. http://dx.doi.org/10.5703/1288284317447.

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Good Manufacturing Practices (GMP), a component of Pharmaceutical Quality Systems, is aimed primarily at managing and minimizing the risks inherent in pharmaceutical manufacture to ensure the quality, safety and efficacy of products. Provision of adequate number of personnel with the necessary qualifications/practical experience and their continuous training and evaluation of effectiveness of the training is the responsibility of the manufacturer. (World Health Organization [WHO], 2014; International Organization for Standardization [ISO], 2015). The classroom method of training that has been
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Implementation of Quality Management Systems under MIF's ISO Cluster: Does it Make a Difference? Inter-American Development Bank, 2004. http://dx.doi.org/10.18235/0008618.

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This project reviews previous projects designed to improve business performance and strengthen institutional capacity in standards, certification and accreditation for advancing competitiveness for SMEs in Latin America through international standards.
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