Academic literature on the topic 'ISO 9001 Standard – South Africa'

The number of studies for the future improvement of the standard ISO 9001, which is the most used standard in many areas, is limited. Within this research scope, the number of ISO 9001 certificates registered between 1993 and 2019 in some G20 countries was evaluated, and the number of certificates for 2020-2026 was estimated using the Eviews 11 program. Time series regression and exponential smoothing methods are used in estimation calculation. According to the number of certificates estimated for 2026, country rankings were determined as India (43,947), Brazil (22,744), Canada (11,814), USA (37,235), Mexico (9,977), Argentina (8,433), Russian Federation (1,540), Australia (5,072), South Africa (4,626) and Saudi Arabia (2,785). Changes are expected in Canada, the Russian Federation, Australia and Mexico in 2026 when the 2019 certificate number of countries’ ranking is considered. A decrease in Australia and the Russian Federation’s certificate number was foreseen for 2026. It is thought that the research will contribute to the interpretation of ISO 9001 performance of nine countries and to how the future trend will be shaped.

The objective of this investigation was to establish the effect of the International Organisation for Standarization (ISO) on food manufacturing. The in-depth investigation took the form of an exploratory and a descriptive study of SABS certification (with the focus on SABS ISO 9002) in the food manufacturing industry. A qualitative and quantitative approach was followed. The research strategy necessitated a personal survey in which all SABS certified food manufacturers were visited. The in-depth study required three measuring instruments to increase internal validity. The empirical study showed that, regardless of hard work, much documentation, fear of change, cost implications and culture problems, food manufacturers are very positive, loyal and committed to the system according to SABS ISO 9002. By integrating the results of the exploratory and descriptive studies, the primary positive outcomes were that culture in terms of participation, discipline and uniformity is a dimension that benefited very much; conformance to specifications showed an average improvement of up to 77%; customer complaints decreased by 57%, customer satisfaction improved and process efficiency improved by 10.4%.

Worldwide, the ISO 9000 quality assurance standards have received considerable support from firms seeking to improve their competitiveness. A postal survey was conducted amongst 92 South African agribusiness firms to determine the extent of the adoption of ISO 9000, reasons for certification and to identify the costs and benefits of adopting these standards. About 36 percent of the respondent firms were certified. The desire to improve customer service, a basis for quality improvement and the need to improve operational efficiency were the most important factors influencing certification. Respondents reported financial, managerial and production benefits following certification. Broadly speaking, certified firms operate as private or public companies, have parent company affiliations, are involved in manufacturing, and are established firms with large annual turnovers.

Purpose – The purpose of this paper is to establish the effect of ISO 9001 implementation on the performance of organizations in Kenya. It specifically targeted organizations listed on the Nairobi Securities Exchange (NSE) which is the leading securities exchange in East Africa. Design/methodology/approach – The survey made use of web content analysis to collect data from these organizations’ web sites. Data were collected on net profit, turnover and net assets over a four-year period (2010-2013). The research used statistical data analysis to investigate the association between ISO 9001 implementation and performance. Findings – Results of the survey reveal that ISO 9001 certification influenced return on net assets of the organizations thereby influencing their performance. There was significant differences in net asset value among organizations with ISO 9001 certification and those that did not possess the certification. On profit and revenue, there were no significant differences between the ISO 9001 certified and non-certified organizations. Research limitations/implications – The research findings are limited to those organizations listed in the NSE and may not be generalized to other organizations. The study is further limited by the number of organizations participating in the study which was 20. Practical implications – The findings of the study provide justification for adoption of ISO 9001 standard in organizations in all key sectors of the Kenyan economy for sustained quality management practices. The ISO 9001 certified companies will enhance their quality management practices to achieve the successes documented in this paper while those yet to embrace the standards will draw lessons from such successes which may offer them compelling arguments to adopt them. Originality/value – Since the adoption and uptake of ISO certification in Kenya over a decade ago, no study has been carried out that directly relates ISO certification to organizational performance. This study will thus be useful as a starting point in documenting the ISO standard’s impact.

The lifting of sanctions post-1994 ushered in the era of international trade in South Africa. To be competitive, the selected packaging organisation became ISO 9001 certified. However, it continued to be plagued by product quality complaints filed by customers. The objective of the study was to ascertain the factors contributing to quality gaps using the ISO 9001:2015 Quality Management Principles descriptors as measures and to recommend a TQM improvement framework based on the gap analysis. A mixed method approach was adopted for the study. Questionnaires were used to capture baseline information from employees and interviews were conducted with selected managers. The reasons for there being a high number of customer complaints not being closed off timeously, were found to be embedded in the disjuncture between skills required and personnel appointed to various positions. This also had a negative influence on people engagement, resulting in demotivated employees. It was also found that there was insufficient time allocated and personnel dedicated to performing root cause analysis. Continual improvement was found to be primarily constrained by cost considerations, and supplier quality was not being managed effectively.

This article examines the structural design of a legal depository as the building is the cultural materials’ main line of defence against drastic changes in climate. A conceptual framework using the International Organization for Standardization (ISO) International Standard (11799:2003) for ‘Information and documentation – Document storage requirements for archive and library materials’, and the Society of American Archivists (SAA 2008) ‘Guidelines for archivists, librarians, architects, and engineers’ were used to examine the different building facets of the Msunduzi Municipal Library, Pietermaritzburg, South Africa. Using a three-phased approach, quantitative and qualitative methods and tools were used to collect data over a period of time. As a way forward, the study recommends the adaption of various elements of the building in order to moderate and prevent further damage of the building and the documentary heritage.

PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

Accreditation is an official recognition that a facility or laboratory is competent to perform specific tasks and has a documented manual on a Quality Management System (QMS) in place. According to the Accreditation Act 19 of 2006, South African National Accreditation Systems (SANAS) is the only internationally recognised accreditation body in South Africa. The International Organization for Standardization (ISO) standard specifically for medical laboratory accreditation is ISO 15189:2012. This review is designed to bring awareness of accredited and unaccredited medical diagnostic laboratories in SA; to look at the number of accredited, unaccredited laboratories and the rate of accreditation growth; to examine the state of accreditation in South Africa with regard to how many are accredited, suspended or withdrawn; and to highlight the advantages of being an accredited laboratory. It also examines the nonconformances commonly raised during assessment and an overview of accreditation around the world. Upon accreditation, the laboratory is given the right to use the SANAS symbol on patient request forms or results as a confirmation of competency. This has motivated more and more laboratories to be accredited. Diagnostic laboratories contribute much toward the final decisions taken by clinicians to diagnose the patients or treatment; this may be from an accredited or non-accredited laboratory. Since patient care is inextricably linked to pathology testing, every laboratory should engage a premium QMS and be evaluated by an accreditation body to ensure that patients receive a trustworthy report. Accreditation is a voluntary process in South Africa but mandatory in some Western countries. Although some laboratories might lose accreditation along the way, the ratio compared to those accredited is still very small. The fact that a majority remain accredited is a good indication of a well-implemented QMS. The challenges faced by the medical technologist-owned laboratories remain, as they are still not accredited.

Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2016.<br>The study has been carried out on impact of implementing ISO standards on SMEs to seek general evaluation of its benefits. The purpose of this paper is to outline the benefits of ISO implementation on South African small- and medium-sized enterprises (SMEs). The SME sector is the backbone of developed economies, which is regarded as the engine of growth for economies all over the world. For developing countries, SMEs often offer the only realistic prospects for increases in employment since they employ the largest percentage of the workforce population. With the trend towards global market orientation and trade liberalisation, SMEs are moving towards implementing quality systems. The empirical study aims to explore current implementation of quality management tools and advanced improvement techniques in the Western Cape SMEs, in order to understand what factors impact on how quality control is managed. Two main categories are analysed, namely tangible and intangible. This study will assist other SMEs in developing countries on ISO 9000 implementation. This study is restricted to small and medium-sized companies in South Africa implementing ISO system and other quality tools or techniques. Data collection of this study is done based on a combination of survey questionnaires and interviews with managers, supervisors and general staff.

To be submitted in partial fulfilment of the requirements for the degree MAGISTER TECHNOLOGIAE in Quality Faculty of Engineering CAPE PENINSULA UNIVERSITY OF TECHNOLOGY 2008<br>Engineering by its very nature is associated with quality processes. Ineffective processes have the potential to jeopardize the chances of providing consistently, products that meet customer and applicable regulatory requirements. By implication, this senario also calls for organizational transformation. SA Five Engineering (Pty) Ltd (SAF), which will serve as the target organization for this research study has in the past year suffered numerous complaints of poor products as a result of ineffective processes, impacting on production quality. Both 150 9000 and the concept of Total Quality Management have the potential to mitigate ineffective processes within SAF. The key research objective with this research study, is to recommend how to improve ineffective processes and the competitive advantage of SAF through improved products. Furthermore, to analyze the business organization in order to determine the extent to which Total Quality Management principles are deployed with the aim of developing a model, which will serve as a benchmark for sustained improvement. The research problem deals with ineffective processes within SAF which impacts adversely on delivery of quality products and services. The research design and methodology to be conducted within the ambit of this research study is applied research, as applied research is designed to apply its findings to solve a specific existing problem. The research will furthermore fall in the social world as the research relates to a structured business research study pertaining to how things are, and why. The research will be conducted from both an empirical and theoretical research paradigm, using a survey for the purpose of data collection. The research method that will be applied within the context of this research study will be a case study research.

The research objective of this study is to investigate the low adoption of the ISO/IEC 27001 standard in South African organisations. This study does not differentiate between the ISO/IEC 27001:2005 and ISO/IEC 27001:2013 versions, as the focus is on adoption of the ISO/IEC 27001 standard. A survey-based research design was selected as the data collection method. The research instruments used in this study include a web-based questionnaire and in-person interviews with the participants. Based on the findings of this research, the organisations that participated in this study have an understanding of the ISO/IEC 27001 standard; however, fewer than a quarter of these have fully adopted the ISO/IEC 27001 standard. Furthermore, the main business objectives for organisations that have adopted the ISO/IEC 27001 standard were to ensure legal and regulatory compliance, and to fulfil client requirements. An Information Security Management System management guide based on the ISO/IEC 27001 Plan-Do-Check-Act model is developed to help organisations interested in the standard move towards ISO/IEC 27001 compliance.

Thesis (MBA)--Stellenbosch University, 2007.<br>ENGLISH ABSTRACT: In the face of increasing competition, Business Schools increasingly have to evaluate the quality of the service that they offer to current and prospective students. The most significant factor affecting an organisation's performance is the quality of its products and services in relation to the products and services of competitors. Measurement of service quality is a function of customer satisfaction, which in tum is based on a perception of how the service conforms to prior expectations thereof. A widely accepted method of quality assurance used in industry is ISO 9000 certification. For academic institutions the de facto method of providing confidence in the quality of the education they offer is through academic accreditation. The University of Stellenbosch Business School (USB) is unclear - in the light of its academic accreditations - of the benefits to be derived from implementing ISO standardisation within the organisation. The iso 9000 series is a set of quality standards, of which ISO 900 I: 2000 is one, which is primarily concerned with the quality management process. It deals with what the organisation does to enhance customer satisfaction by meeting customer and applicable regulatory requirements, and to continually improve the organisations performance in this regard. It is important to note that compliance with ISO standards is not intended to guarantee the quality of a product or service, it is however intended to provide confidence in the processes which produced or delivered the product or service. In evaluating the applicability of ISO 9000 in the service industry, it is concluded that there is little difference from how its standards and guidelines apply in manufacturing to how they apply in service industries. The USB is found to have implemented an extensive quality management system in order to attain various academic accreditations, most notably EQUIS accreditation. Thus from an academic perspective there would be little to gain from USB implementing ISO 9001: 2000, even though the standard is perfectly suited for academic environments. Where advantages would most likely be realised is in the peripheral business and support functions of the USB.<br>AFRIKAANSE OPSOMMING: In die aangesig van toenemende mededinging moet bestuurskole gereeld die kwaliteit van diens wat hulle aan huidige en voomemende studente bied, evalueer. Die mees veelseggende faktor in 'n organisasie se prestasie is hoe die kwaliteit van sy produkte en dienste vergelyk met die van sy mededingers. Die meet van die kwaliteit diens wat 'n organisasie lewer is 'n funksie van die tevredestelling van kliente, wat op sy beurt weer gebaseer is op insig tot die wyse waarop die diens ooreenstem met die oorspronklike verwagtinge daarvan. ISO 9000 sertifikasie word algemeen aanvaar in industrie as 'n betroubare maatstaf waarteen kwalitieit gemeet word. Vir akademiese instellings is die de facto metode om vertroue te wek in die kwaliteit van die opleiding wat hulle aanbied, deur middel van akademiese akkreditasie. Vir die Universiteit van Stellenbosch Bestuurskool (USB) is dit in die lig van hulle akademiese akkreditasie onduidelik wat die voordele verbonde aan die implementering van ISO standaardisering binne die organisasie sou wees. Die reeks ISO 9000 is 'n stel kwaliteitstandaarde, waarvan ISO 900 I: 2000 een is, en is hoofsaaklik gemoeid met die proses van kwaliteitsbestuur. Dit bemoei hom met die stappe wat 'n organisasie neem om klientebevrediging te bevorder deur die bereiking van die vereistes van beide sy kliente en die toepasbare voorskrifte. Dit is belangrik om daarop te let dat 'n onderworpenheid aan ISO standaarde geensins die bedoeling het om die kwaliteit van 'n produk of diens te waarborg nie - die oogmerk is egter om vertroue te wek in die prosesse wat die produk of diens veroorsaak of gelewer het. Deur die toepasbaarheid van ISO 9000 in die diensbedryfte evalueer, is dit vasgestel dat daar inderdaad min verskil is tussen die wyse waarop hierdie standaarde en riglyne van toepassing is in die vervaardigingsektor en hoe dit toegepas word in diensbedrywe. Dit is vasgestel dat USB 'n verreikende kwaliteitsbestuursisteem in werking het om verskeie akademiese akkreditasies te bekom, veral die EQUIS akkreditasie. Die gevolgtrekking is dat daar vanuit 'n akademiese oogpunt min rede is vir USB om ISO 900 I: 2000 te implementeer, selfs al is hierdie standaard goed van toepassing op 'n akademiese omgewing. Waar dit tot sy beste voordeel toegepas kan word, is in die omliggende sake- en ondersteuningsfunksies van USB.

Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2009.<br>There is a South African Government initiative to use State-owned Enterprises (SOE's) to roll out a programme for the development and stimulation of local small businesses in South Africa. The state has requested SOE's to set targets on a voluntary basis to increase trade with small businesses, with the purpose of developing small enterprises to eventually enhance skills transfer, training and employment. However, when large customers such as Eskom Nuclear Generation require ISO certification as a prerequisite for a supplier to provide goods and/or services to them, most small businesses are unable to comply. The requirement of IS09000 compliance inhibits the ability of most small businesses to compete with their larger counterparts. Small businesses constitute as much as 90% of most world economies. They have many advantages to offer customers, such as a high level of flexibility, innovation and responsiveness to customer needs. These attributes can introduce healthy competition to the supply chain. Small businesses, by their very nature experience more risks, such as a higher vulnerability to volatile market forces and skills loss. In addition, they are generally less specialised.

Thesis (MTech (Quality)--Cape Peninsula University of Technology, 2009<br>There is a South African Government initiative to use State-owned Enterprises (SOE’s) to roll out a programme for the development and stimulation of local small businesses in South Africa. The state has requested SOE’s to set targets on a voluntary basis to increase trade with small businesses, with the purpose of developing small enterprises to eventually enhance skills transfer, training and employment. However, when large customers such as Eskom Nuclear Generation require ISO certification as a prerequisite for a supplier to provide goods and/or services to them, most small businesses are unable to comply. The requirement of ISO9000 compliance inhibits the ability of most small businesses to compete with their larger counterparts. Small businesses constitute as much as 90% of most world economies. They have many advantages to offer customers, such as a high level of flexibility, innovation and responsiveness to customer needs. These attributes can introduce healthy competition to the supply chain. Small businesses, by their very nature experience more risks, such as a higher vulnerability to volatile market forces and skills loss. In addition, they are generally less specialised. They are under continuous competitive pressure, and are generally not able to provide assurance of a sustainable product over a longer period. Although there is an imperative to develop and use small suppliers, they introduce higher risk to the supply chain. The primary research objective of this dissertation is to develop a robust model to identify risks inherent to small businesses, and to propose measures to mitigate such risks. A classification of problems with small suppliers that have occurred at Koeberg Nuclear Power Station over a period of 3 years (from June 2005 to May 2008), will form the basis of the research methodology. The anticipated findings of the research include the following. _ Several common critical issues of failure will be identified in the internal processes of small suppliers, with variations between types of suppliers, which will indicate which elements within the context of ISO9000 can be applied to address shortcoming in the suppliers’ processes. _ A matrix will be compiled from this by which the customer can identify the type of supplier, the types of risks inherent to that supplier, and which elements of ISO9000 the customer should insist upon to be adopted into an elementary quality management system of that small supplier. This should be executed as part of a larger supplier development programme.

M. Tech. Business Administration<br>The city of Tshwane Emergency Services is the first in South Africa to be certified ISO 9001:2008 in 2013. This saw the department leading the course of quality management both in the city and throughout the country. As a service rendering undertaking their efficiency and effectiveness requires evaluation from a quality management perspective. The city seeks to roll-out certification throughout all city departments so as to enable a quality driven municipal entity. This study was conducted to identify the factors that affect adherence to ISO 9001:2008 within the city. The results of this study can be used by managers throughout the Emergency Services and related services around the world to evaluate the importance of the implementation of the management system. The study is descriptive and cross-sectional. A quantitative method was used to collect data and analyse it. A stratified random sampling techniques was used with sample size of n=121 on employees within the Emergency Services of the city of Tshwane. Frequency tables, pie-chart, histograms and tables were used to present and analyse the data collected. The study identified qualification, effective communication and proper record keeping (documentation) as key factors affecting adherence to ISO 9001:2008.

M.Tech.<br>The South African Post Office or SAPO is the national postal service of South Africa and is owned by South African government. It employs 17000 people and operates more than 2400 postal outlets throughout the country. The history of SAPO can be tracked back to over 500 years. In 1994 South Africa was readmitted to the universal union following the end of apartheid. SAPO currently operates under a 25 year license granted by the Independent Communication Authority of South Africa (ICASA) and in terms of this must provide a universal service to all citizens of the country. The monthly service delivery performance target as set out by the postal regulator (ICASA) is 98%. With the current pressures of having to deliver services according to the license agreement with the regulator, it becomes imperative that SAPO has to improve its business process in order to enable it to meet and exceed set delivery standards with the aim of satisfying its customer’s needs. Throughout the 1990’s the South African Post Office (SAPO) has been offering communication system that was used even before cell phones were introduced and it is still one of the communications channels (SAPO history). As a result there has been increased interest in the application of total quality management (TQM) principles. The emergence of the revised ISO 9000 standard (9001:2008) now permits the South African Post Office gain advantages to improve their performance in a manner that can be measured and monitored precisely.

The International Organization for Standardization is one of the most popular quality management systems in the modern business environment. The International Organization for Standardization (ISO) and Total Quality Management (TQM) interface the quality management systems within an organization. Over the last decade, the International Organization for Standardization has established a variety of quality management systems such as ISO9001:2008; ISO14001:2004; ISO10002:2007; ISO13485:2003; ISO9000:2005, ISO 9000:2008, ISO14971:2007; ISO18000:2007, and other ISO quality management systems are facilitating many professionally-run the businesses. This research topic, however, investigates how the ISO 9001:2008 quality management system affects the rubber and plastics industry of South Africa. This research is based on the qualitative and quantitative methods used to ascertain how the ISO 9001:2008 quality management system affects the rubber and plastics industry of South Africa. Samples are selected randomly at 95% confidence levels with a margin of error of 5%. The study was also retrospective in that it relied on the data collected from individuals who had been exposed to the ISO9001:2008 quality management system in the rubber and plastics industry in a South African manufacturing environment. The ISO 9001:2008 quality management system distinguishes between the end results and the means of achieving organizational objectives. The final recommendation after the indepth discussion in Chapter Six is aimed at improving levels of product and service quality; the reduction of product cost; an improvement in the working relationship between employer and employee; increasing customer satisfaction; offering confidence to suppliers, competitors, investors and in business ventures in general, while attaining greater profitability in the rubber and plastics industry of South Africa in particular.<br>Thesis (MBA)-University of KwaZulu-Natal, Westville, 2011.

Dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business Administration, Business Studies Unit, Faculty of Commerce, Durban University of Techology, 2007.<br>Quality improvement is a fundamental and important attribute of a company’s business strategy and competitive positioning. The Durban-based paint factory of Dulux (Pty)Ltd, is the primary manufacturing and distribution site in South Africa. This site has to ensure that the consumers and customers in the target market, are satisfied with the quality of product and service received from the factory. This research focuses on the determination of employee perceptions of quality during 2006 at the paint factory site. In particular, how could these perceptions be effectively used by management as a basis for improving the quality ethic on the site. An improved quality ethic ensures a value- added product and service offer to the target market. The research investigates employee perceptions for various site departments and job grades within the context of several quality themes. Employee perceptions were determined by means of a quantitative survey conducted on the site population using a survey questionnaire. The study shows a primarily positive perception of quality by the employees. The subsequent descriptive and inferential statistical analysis quantifies these perceptions as statistically significant in relation to the research questions that were used in the research. There were some perceptions of quality that highlited potential areas for improvement within the site quality management system and the scope of application. These areas need to be considered by management in order to restore positive perception and support for the quality management system. It is recommended that an annual survey of employee perceptions be conducted by the Quality Assurance department and feedback discussed at the annual quality management review forum. An effective quality improvement and communications strategy can then be determined for implementation. It is also proposed that future research consider conducting a similar study at the service oriented Dulux Alberton site and another survey for the management team at the Durban factory.