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Sarnovsky, Martin, and Juraj Surma. "PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT." Acta Electrotechnica et Informatica 18, no. 1 (March 1, 2018): 57–62. http://dx.doi.org/10.15546/aeei-2018-0009.
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Smith, Duane Michael. "ICS: Can it Be a National Incident Management System?1." International Oil Spill Conference Proceedings 2003, no. 1 (April 1, 2003): 1179–83. http://dx.doi.org/10.7901/2169-3358-2003-1-1179.
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ABSTRACT There are likely few that would argue with the proposal that a national incident management system would be of benefit. Numerous articles have been put forward over time, both for and against the adoption of an incident command system (ICS) as the model for a national incident management system. Those in favor of its adoption point out to its many successes, from major wildfires to the 2002 Olympics. Many seem to view ICS as simply another way of expressing the term command and control. In reality, ICS is not another way to say command and control; rather it is a specific of command and control system. The question then is whether ICS, and in particular the National Inter-agency Incident Management System – Incident Command System (NIIMS-ICS) is the model upon which this national system should be based. Most of the studies and papers regarding the use and adoption of ICS have focused on its use within the fire service community. This may be somewhat intuitive, given the origins of the system; however, if we are to truly gauge the applicability of this system to all risks, we must begin to exam it in those other events. It was a series of disasters that led to the development of the initial ICS system. It has been a subsequent series of disasters or national emergencies that have led to the continued evolution of ICS toward a national model. The question now before us is whether we need another disaster to take that final step to a truly national incident management system or are we willing to go there now. In this time of heightened national security we owe it to ourselves to have the best incident management system in the world.
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Pereira, Rúben, José Braga de Vasconcelos, Álvaro Rocha, and Isaías Scalabrin Bianchi. "Business process management heuristics in IT service management: a case study for incident management." Computational and Mathematical Organization Theory 27, no. 3 (May 6, 2021): 264–301. http://dx.doi.org/10.1007/s10588-021-09331-2.
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Bartolini, Claudio, Cesare Stefanelli, and Mauro Tortonesi. "SYMIAN: Analysis and performance improvement of the IT incident management process." IEEE Transactions on Network and Service Management 7, no. 3 (September 2010): 132–44. http://dx.doi.org/10.1109/tnsm.2010.1009.i9p0321.
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Konduri, Sravanthi, Samuel Labi, and Kumares C. Sinha. "Incident Occurrence Models for Freeway Incident Management." Transportation Research Record: Journal of the Transportation Research Board 1856, no. 1 (January 2003): 125–35. http://dx.doi.org/10.3141/1856-13.
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Incident prediction models are presented for the Interstate 80/Interstate 94 (Borman Expressway in northwestern Indiana) and Interstate 465 (northeastern Indianapolis, Indiana) freeway sections developed as a function of traffic volume, truck percentage, and weather. Separate models were developed for all incidents and noncrash incidents. Three model types were considered (Poisson regression, negative binomial regression, and nonlinear regression), and the results were compared based on magnitudes and signs of model parameter estimates and t-statistics. Least-squares estimation and maximum-likelihood methods were used to estimate the model parameters. Data from the Indiana Department of Transportation and the Indiana Climatology Database were used to establish the relationships. For a given session and incident category, the results from the Poisson and negative binomial models were found to be consistent. It was observed that, unlike section length, traffic volume is nonlinearly related to incidents, and therefore these two variables have to be considered as separate terms in the modeling process. Truck percentage was found to be a statistically significant factor affecting incident occurrence. It was also found that the weather variable (rain and snow) was negatively correlated to incidents. The freeway incident models developed constitute a useful decision support tool for implementation of new freeway patrol systems or for expansion of existing ones. They are also useful for simulating incident occurrences with a view to identifying elements of cost-effective freeway patrol strategies (patrol deployment policies, fleet size, crew size, and beat routes).
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Oriola, Oluwafemi, Adesesan Barnabas Adeyemo, Maria Papadaki, and Eduan Kotzé. "A collaborative approach for national cybersecurity incident management." Information & Computer Security 29, no. 3 (June 28, 2021): 457–84. http://dx.doi.org/10.1108/ics-02-2020-0027.
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Purpose Collaborative-based national cybersecurity incident management benefits from the huge size of incident information, large-scale information security devices and aggregation of security skills. However, no existing collaborative approach has been able to cater for multiple regulators, divergent incident views and incident reputation trust issues that national cybersecurity incident management presents. This paper aims to propose a collaborative approach to handle these issues cost-effectively. Design/methodology/approach A collaborative-based national cybersecurity incident management architecture based on ITU-T X.1056 security incident management framework is proposed. It is composed of the cooperative regulatory unit with cooperative and third-party management strategies and an execution unit, with incident handling and response strategies. Novel collaborative incident prioritization and mitigation planning models that are fit for incident handling in national cybersecurity incident management are proposed. Findings Use case depicting how the collaborative-based national cybersecurity incident management would function within a typical information and communication technology ecosystem is illustrated. The proposed collaborative approach is evaluated based on the performances of an experimental cyber-incident management system against two multistage attack scenarios. The results show that the proposed approach is more reliable compared to the existing ones based on descriptive statistics. Originality/value The approach produces better incident impact scores and rankings than standard tools. The approach reduces the total response costs by 8.33% and false positive rate by 97.20% for the first attack scenario, while it reduces the total response costs by 26.67% and false positive rate by 78.83% for the second attack scenario.
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Gyorfi, Julius S., Eric R. Buhrke, Mark A. Tarlton, Juan M. Lopez, and George T. Valliath. "Applying Telepresence to Incident Management: The Virtual Incident Command Center." Presence: Teleoperators and Virtual Environments 17, no. 3 (June 1, 2008): 231–41. http://dx.doi.org/10.1162/pres.17.3.231.
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This paper describes an application of telepresence technology to the incident management domain. The system combines national guidelines for incident management with many aspects of collaborative virtual environments to enable effective communication between first responders in the field and remotely located command personnel. A brief overview of existing incident management systems is given, followed by a set of requirements for future systems. We then describe our virtual incident command center (VICC) prototype, explain how it addresses the requirements, and outline our future plans. Finally, we report feedback from ongoing demonstrations of the prototype system that supports our contention that VICC represents a unique solution to the incident management problem.
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Wilmink, I. R., and L. H. Immers. "Deriving Incident Management Measures Using Incident Probability Models and Simulation." Transportation Research Record: Journal of the Transportation Research Board 1554, no. 1 (January 1996): 196–203. http://dx.doi.org/10.1177/0361198196155400123.
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Incidents cause a large part of congestion and subsequent costs. Incident management is aimed at preventing the occurrence of incidents as well as minimizing the impact of incidents that occur. Two elements of incident management are addressed: the modeling of the incident occurrence probability for freeway sections and the modeling of the logistics of incident removal by various emergency services (tow trucks, ambulances, etc.). Models are presented that relate incident probabilities to road and traffic variables such as number of lanes, type of section (e.g., weaving sections), and traffic volumes and composition. These models give insight into the factors determining incident frequencies and may be used to design incident prevention measures. The results indicate that, for example, the splitting up of weaving sections into a series of joins and forks may be a very effective way to reduce the number of incidents. Traffic characteristics and the number of lanes also play important roles. These incident probability models can be used to generate the input for a logistics model. Such a model is presented. It was developed to test the effectiveness of various procedures aimed at minimizing incident duration. Examples of such procedures are the optimal location of emergency and recovery vehicles, given the spatial pattern of incident occurrence; optimal assignment of such vehicles to incidents; and various strategies for going from the vehicle's station to the incident site. These strategies include the permission to use the shoulder lane for emergency services. Experiments with the models for a heavily trafficked part of the Dutch freeway network indicate that a combination of such strategies can reduce incident congestion costs by nearly one-half.
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Garvey, Daniel. "Risk Management: An International Perspective." Journal of Experiential Education 21, no. 2 (September 1998): 63–70. http://dx.doi.org/10.1177/105382599802100202.
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If an organization had a catastrophic incident in a foreign country where one or several participants were seriously hurt or had died, would the organization know what to do? What should have been done to reduce the chance of such an incident? What should be done at the moment of the incident? What steps must be taken after the immediate crisis is over? This article focuses on the unique risks and safety challenges of conducting adventure programming in foreign countries. It attempts to examine a few of the policies and practices that might be considered as programs operate internationally.
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Chen, Qiang, and Xin Peng Wan. "Research and Implementation of Event Handling of IT Service." Applied Mechanics and Materials 513-517 (February 2014): 2082–85. http://dx.doi.org/10.4028/www.scientific.net/amm.513-517.2082.
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With the development of enterprise information system, a fast recovery from IT fault or incident has become more and more important. To ensure that users can resume their work as soon as possible, this paper designs and implements an event management process. Based on the international standards ITIL and ISO20000, this paper discusses the incident management process design and implementation. This design improved incident management processes, defined the responsibilities and implementing guidelines of roles involved, define key performance indicators extracted. This design can be widely used in IT companies fault handling and event management.
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Iedema, Rick, Suellen Allen, Roslyn Sorensen, and Thomas H. Gallagher. "What Prevents Incident Disclosure, and What Can Be Done to Promote It?" Joint Commission Journal on Quality and Patient Safety 37, no. 9 (September 2011): 409–17. http://dx.doi.org/10.1016/s1553-7250(11)37051-1.
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Prabowo, I. Putu Deny Arthawan Sugih, Indah Nur Rachmawati, and Yanti Rahmawati. "Penyusunan SOP Incident Management pada PT. RST dan PT. XYZ Berdasarkan ITIL 3 Versi 2011." Jurnal Eksplora Informatika 10, no. 2 (March 31, 2021): 110–21. http://dx.doi.org/10.30864/eksplora.v10i2.478.
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Saat ini, IT berperan sebagai enabler atau bahkan driver bagi bisnis organisasi untuk mencapai keunggulan bersaing organisasi tersebut. Hal ini menjadi tantangan bagi suatu perusahaan dalam mengelola kualitas layanannya yang berbasis IT (IT services). Bagaimanapun gangguan (incident) yang dialami oleh IT services kerap menimbulkan business impacts bagi suatu perusahaan penyedia IT services (IT services provider). Dengan demikian, incident perlu dikontrol dalam proses incident management yang mengacu pada best practices Information Technology Infrastructure Library (ITIL) untuk meminimalisir business impacts yang diakibatkan oleh incident. Beberapa perusahaan seperti PT. RST dan PT. XYZ belum sepenuhnya menerapkan incident management sehingga tidak semua incident yang terjadi pada IT services dari masing-masing perusahaan tersebut terpantau dan terkontrol dengan baik. Dengan demikian, studi ini bertujuan untuk menyusun Standard Operating Procedure (SOP) incident management pada PT. RST dan PT. XYZ berdasarkan ITIL 3 versi 2011. Data tentang kondisi eksisting perusahaan yang menjadi bahan penyusunan SOP ini, diperoleh dari wawancara secara daring dengan process owner di PT. RST dan PT. XYZ. Setelah SOP ini disusun, SOP ini diverifikasi dengan process owner masing-masing perusahaan tersebut. Dalam rangka continual improvement, SOP pada PT. RST dan PT. XYZ perlu dievaluasi kembali berdasarkan ITIL 4.
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Londorf, Donald. "Hospital Application of the Incident Management System." Prehospital and Disaster Medicine 10, no. 3 (September 1995): 184–88. http://dx.doi.org/10.1017/s1049023x00041984.
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AbstractThe organization of hospitals during an external or internal disaster frequently is defined in the required disaster plan. However, the organizational structure is not uniform. This article describes the incident management system (IMS) established for the organization of out-of-hospital disaster responses and suggest a similar system for use in disaster management tvithin hospitals. Adoption of the Hospital Incident Management System (HIMS) not only would provide a powerful framework for all hospital emergency responses, but it also would provide a necessary link to outside agencies.
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Mikryukov, A. A., and A. V. Kuular. "Development of the Incident Management Model in an Enterprise Information System Based on a Three-Tier Architecture Using Key (Relevant) Metrics." Open Education 24, no. 3 (June 27, 2020): 78–86. http://dx.doi.org/10.21686/1818-4243-2020-3-78-86.
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The aim of the study is to increase the efficiency of the incident management process in an enterprise information system. The article analyzes the work on improving the incident management process. The expediency of applying a number of key metrics is substantiated, which makes it possible to assess the degree to which the process indicators achieved their target values, that is, assess the quality of the incident management: the speed of solving the incident, the degree of satisfaction of service users and the availability of channels for processing user requests. A comparative analysis of the existing model of the incidents’ management process and the proposed model is performed. The proposed model, which includes an additional support line, can significantly improve key indicators of incident handling and resolution process. The scientific novelty of the developed proposals lies in the integrated use of a combination of process, technological and service metrics, which provides the construction of a more effective model of incident management.Materials and methods. The theoretical basis of the study is the analysis of recommendations for the use of metrics in accordance with: the management methodology of the COBIT information technology, recommendations for building an incident management process based on the ITIL library of information technology infrastructure, as well as the results of scientific research by Russian and foreign scientists and publications of leading organizations in the field of management incidents in enterprise information systems. The analysis of incident management process metrics is carried out. The mathematical methods of quantitative measurement of key metrics are used. The analysis of statistical data received by the technical support service for incident management processes was carried out.Results. The use of key metrics is justified, with the help of which the task of promptly responding to incidents, their subsequent processing and resolution is solved in conditions of ensuring guaranteed access to channels for processing calls. A three-tier incidents’ management model was developed, which made it possible to more effectively solve the problem of managing their processing based on the integrated use of key metrics.Conclusion. The study revealed the shortcomings of the existing model of the incident management process. The analysis of metrics used in existing models of the incident management process is carried out. The choice of a set of relevant metrics is substantiated, the complex application of which allowed us to develop a more effective incident management model that meets both the requirements of service consumers and the requirements for the operation of an information system. The developed model provides improved quality of incident processing (speed, completeness, reliability).A distinctive feature of the developed model is the use of objective quantitative characteristics obtained on the basis of relevant metrics of the incident management process, which made it possible to substantiate proposals for improving the existing incident management model in the enterprise information system.
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Žilinskienė, Inga, and Justinas Norkus. "Improving IT Service Management in Customer Service Business: A Case Study." Informacijos mokslai 91 (April 14, 2021): 8–25. http://dx.doi.org/10.15388/im.2021.91.48.
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Organisations that provide information technology services mostly set goals for improving the quality and management of services. The ability to remain competitive is one of the most critical factors in any modern organisation's success. For business processes to be successful, it is necessary to rely on rational and well-thought-out solutions. In many cases, data-based solutions create conditions to avoid or reduce significant risks. The article examines the possibilities of applying IT processes to improve customer service and presents its improvement outcomes. Customer satisfaction with the services provided is directly correlated with the quality of services. The research investigates and empirically evaluates the existing IT incident management processes of the selected company and provides opportunities for their improvement. After analysing incident management processes in the selected company, an improvement of the incident management processes was presented to eliminate the identified deficiencies. Descriptive and inferential statistical methods were used to evaluate the effectiveness of the improvements. The results obtained show that the improved process had a statistically significant positive impact on improving the customer service quality. Therefore, it can be stated that the implemented changes are effective and useful in the context of the company's operations.
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Özbay, Kaan, and Shirsendu Mukherjee. "Web-Based Expert Geographical Information System for Advanced Transportation Management Systems." Transportation Research Record: Journal of the Transportation Research Board 1719, no. 1 (January 2000): 200–208. http://dx.doi.org/10.3141/1719-26.
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The Internet is fast becoming the standard environment for client-server applications that involve multiple users. The proliferation of Internet-based application development tools opens new doors to transportation researchers who work in real-time decision support system development. In the 1990s, one of the most important problems in advanced transportation management systems research was the development of better incident management systems. Although the incident management process has been well studied, the development of real-time decision support systems that can be used by all the involved agencies remains a challenging area of transportation engineering research. Existing incident management systems are developed on various traditional computing platforms, including UNIX and Windows. However, with the advent of the World Wide Web and Internet-based programming tools such as Java, it is possible to develop platform independent decision support tools for the incident management agencies. Web-based support tools offer an invaluable opportunity to develop next-generation online decision support tools for real-time traffic management. The applicability of Web-based tools to the development of online decision support systems for incident management is explored and demonstrated, and a prototype incident management decision support system (DSS) that has most of the capabilities of similar UNIX-based DSS support systems is developed and tested. Briefly described are the implementation and development of a prototype wide-area incident management system using Web-based tools.
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Reeves, Melissa, Ehsan Ullah, Robert Hufnagel, and Santa Tumminia. "Quality Management: Institution of Incident Reporting in the Clinical Laboratory." American Journal of Clinical Pathology 152, Supplement_1 (September 11, 2019): S125—S126. http://dx.doi.org/10.1093/ajcp/aqz124.005.
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Abstract Introduction Risk assessment is a critical part of quality management for a clinical laboratory. As a part of risk management, it is important to track any deviances from standard operating procedures (SOPs) and document equipment or assay failures consistently. Methods Our laboratory instituted an incident reporting system for reporting any deviances from protocol or equipment failures to track recurrent issues and determine if changes to protocols were necessitated. A guidance for completing the form was used so that the forms were completed in a standardized manner. Each incident is given a unique ID for tracking and identifies who discovered the incident and a secondary person that the incident was reported to at the time of occurrence. The incident is classified as Process, Instrument, Personnel, or Other and could be grouped into more than one category. The Other category includes incidents such as those involving reagent or equipment malfunctions. Incident reports are reviewed and discussed during the weekly lab meeting to determine the most appropriate category(s) for classification. Further, a fixed decision-making algorithm was applied to intervene specifically if the incident (a) was recurring, (b) required an SOP investigation or additional personnel training, and (c) needed to be reported to the institutional review board (IRB). Incidents are tracked until corrective action has been completed and reviewed periodically by the laboratory director. We reviewed the data after our first year of incident reporting to evaluate trends in incident categories. Results and Conclusion Forty-nine incidents were reported December 2017-2018. The highest classification categories included Other and a dual category, Process and Personnel, with 10 reports in each (40.8% overall). Twelve incidents were considered Recurring, 16 prompted SOP updates, and 1 was reported to the IRB. Through incident reporting, we were able to identify and resolve key risk areas in our procedures, which improved our operations and overall quality.
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Kontogiannis, Sotirios, and Christodoulos Asiminidis. "Proposed Management System and Response Estimation Algorithm for Motorway Incidents." Energies 14, no. 10 (May 11, 2021): 2736. http://dx.doi.org/10.3390/en14102736.
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Motorway’s personnel tasks management and incidents monitoring, and response are critical processes that contribute to the motorway’s orderly and smooth operation. Existing management practices utilize SCADA technologies that control motorway actuator systems as well as various means of personnel communications mobile technologies. Nevertheless, contemporary motorways lack a unified incident response solution that tracks resources, sends notification alerts when necessary, and automates incident resolution. This paper presents a new holistic and unified management and response system called Resources Management System (RMS). This system was originally implemented as a generic motorways resources management system for the EGNATIA ODOS motorway that uses it in Greece. The implemented RMS provides real-time resources tracking, personnel utilization algorithms, and data mining capabilities towards incident confrontation. It operates as an incidents’ collection and resources central communication interface. It is also capable of incident response and completion time categorization; real-time tunnel exits sensory monitoring, staff mobilization, and tracking system. Furthermore, the RMS includes machine learning methodologies and smart agents (bots) for solving the problem of estimating and evaluating the response and completion time of incidents based on previous successful incidents’ confrontations.
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Wirtz, John J., Joseph L. Schofer, and David F. Schulz. "Using Simulation to Test Traffic Incident Management Strategies." Transportation Research Record: Journal of the Transportation Research Board 1923, no. 1 (January 2005): 82–90. http://dx.doi.org/10.1177/0361198105192300109.
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This study tested a dynamic traffic assignment model as a tool for preplanning strategies for managing major freeway incidents. Incidents of various scales and durations were modeled in the northern Chicago, Illinois, highway network, and the impacts of incidents and response actions were measured in lane mile hours of highway links at Level of Service F and spread of congestion to alternate routes around the incident. It was found that the best response action to a given incident scenario was not necessarily intuitive and that implementing the wrong response could worsen congestion on the directly impacted freeway and its surrounding highway network. The simulation model showed that a full closure of the freeway caused congestion to spread to alternate parallel routes around the simulated incident. An event of this scale constitutes a major disruption that may warrant handing off traffic control authority from first responders to a corridor or regional traffic management center. Major arterials accessible from the impacted freeway sometimes need increased capacity to provide access to less congested parallel alternate routes during incidents. The simulation model showed that congestion increases with delayed response, underscoring the benefits of preplanning to speed the implementation of effective incident response actions. Regression analysis using data generated by the simulation demonstrates that incident scale and duration are statistically significant predictors of lane mile hours of congestion in the zone near the incident and on the expressway.
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Nilsson, H., R. Lundin, E. Bengtsson, L. Gustafsson, C. Jonsson, and T. Vikström. "(P2-14) Support System for Medical Command and Control at Major Incidents." Prehospital and Disaster Medicine 26, S1 (May 2011): s140. http://dx.doi.org/10.1017/s1049023x11004584.
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IntroductionCommunication and information are cornerstones of management during major incidents and disasters. To support medical command and control, the Web-based support system called Paratus Major Incident can be used. The Paratus Major Incident system can provide management staff with online information from the incident area, and support management and patient handling at both single and mass-casualty incidents. The purpose of the Web-based information technology (IT) system is to ensure communication and information between the medical management at the scene, hospital management, and regional medical command and control (gold level).ExperiencesIn the region of Östergötland, Sweden, Paratus Major Incident system is used in operating topics such as: (1) information dissemination from the incident area; (2) communication between prehospital, regional, and hospital management; (3) continuous updates between the dispatch centre and medical commanders at all levels; (4) digital log-files for medical management and patient records; (4) database used for follow-up studies and quality control.ResultsDuring 2,161 incidents, 746 “first incident reports” from ambulance on scene were sent to regional medical command and control within 2 minutes. Four hundred and fifty-six “verification reports” were sent within 10 minutes. During 15 incidents, the designated duty officer on regional level confirmed “major incident” directly via the digital system, thereby notifying all arriving ambulance resources and involved medical managements.ConclusionThis Web-based IT system successfully has been used daily within prehospital management since 2005. The system includes medical command and control at the regional level and all involved hospitals in a major incident.
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Badrick, Tony, Stephanie Gay, Mark Mackay, and Ken Sikaris. "The key incident monitoring and management system – history and role in quality improvement." Clinical Chemistry and Laboratory Medicine (CCLM) 56, no. 2 (January 26, 2018): 264–72. http://dx.doi.org/10.1515/cclm-2017-0219.
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Abstract Background: The determination of reliable, practical Quality Indicators (QIs) from presentation of the patient with a pathology request form through to the clinician receiving the report (the Total Testing Process or TTP) is a key step in identifying areas where improvement is necessary in laboratories. Methods: The Australasian QIs programme Key Incident Monitoring and Management System (KIMMS) began in 2008. It records incidents (process defects) and episodes (occasions at which incidents may occur) to calculate incident rates. KIMMS also uses the Failure Mode Effects Analysis (FMEA) to assign quantified risk to each incident type. The system defines risk as incident frequency multiplied by both a harm rating (on a 1–10 scale) and detection difficulty score (also a 1–10 scale). Results: Between 2008 and 2016, laboratories participating rose from 22 to 69. Episodes rose from 13.2 to 43.4 million; incidents rose from 114,082 to 756,432. We attribute the rise in incident rate from 0.86% to 1.75% to increased monitoring. Haemolysis shows the highest incidence (22.6% of total incidents) and the highest risk (26.68% of total risk). “Sample is suspected to be from the wrong patient” has the second lowest frequency, but receives the highest harm rating (10/10) and detection difficulty score (10/10), so it is calculated to be the 8th highest risk (2.92%). Similarly, retracted (incorrect) reports QI has the 10th highest frequency (3.9%) but the harm/difficulty calculation confers the second highest risk (11.17%). Conclusions: TTP incident rates are generally low (less than 2% of observed episodes), however, incident risks, their frequencies multiplied by both ratings of harm and discovery difficulty scores, concentrate improvement attention and resources on the monitored incident types most important to manage.
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Cong, Haozhe, Cong Chen, Pei-Sung Lin, Guohui Zhang, John Milton, and Ye Zhi. "Traffic Incident Duration Estimation Based on a Dual-Learning Bayesian Network Model." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 45 (September 21, 2018): 196–209. http://dx.doi.org/10.1177/0361198118796938.
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Highway traffic incidents induce a significant loss of life, economy, and productivity through injuries and fatalities, extended travel time and delay, and excessive energy consumption and air pollution. Traffic emergency management during incident conditions is the core element of active traffic management, and it is of practical significance to accurately understand the duration time distribution for typical traffic incident types and the factors that influence incident duration. This study proposes a dual-learning Bayesian network (BN) model to estimate traffic incident duration and to examine the influence of heterogeneous factors on the length of duration based on expert knowledge of traffic incident management and highway incident data collected in Zhejiang Province, China. Fifteen variables related to three aspects of traffic incidents, including incident information, incident consequences, and rescue resources, were included in the analysis. The trained BN model achieves favorable performance in several areas, including classification accuracy, the receiver operating characteristic (ROC) curve, and the area under curve (AUC) value. A classification matrix, and significant variables and their heterogeneous influences are identified accordingly. The research findings from this study provide beneficial reference to the understanding of decision-making in traffic incident response and process, active traffic incident management, and intelligent transportation systems.
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Wen, Yuan, Shu Yan Chen, Qin Yuan Xiong, Ru Bi Han, and Shi Yu Chen. "Traffic Incident Duration Prediction Based on K-Nearest Neighbor." Applied Mechanics and Materials 253-255 (December 2012): 1675–81. http://dx.doi.org/10.4028/www.scientific.net/amm.253-255.1675.
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Prediction of incident duration is very important in Advanced Intelligent Traffic Incident Management and the accuracy of prediction can provide exact information for travellers. It is widely used in the area of ITS. In this paper, K-Nearest neighbor (KNN) is employed to predict the incident duration, which puts forward a new distance metric and weight determination method. This KNN model is created based on the incident data set collected by DVS-Center for Transport and Navigation, Ministry of Transport, Public Works and Management, the Netherlands. Moreover, a simulation based on Matlab is used for incident duration prediction and optimizing the best k value. Finally, an error analysis is made based on this simulation. As a result, this method (KNN) obtains high accuracy and has a better effect than Bayesian Decision Method-Based Tree Algorithm. So it can be effectively applied to intelligent traffic incident detection and clearance systems.
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Jamieson, Gil. "NIMS AND THE INCIDENT COMMAND SYSTEM." International Oil Spill Conference Proceedings 2005, no. 1 (May 1, 2005): 291–94. http://dx.doi.org/10.7901/2169-3358-2005-1-291.
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The way this nation prepares for and responds to domestic incidents is about to change. It won't be an abrupt change; best practices that have been developed over the years are part of this new comprehensive national approach to incident management known as the National Incident Management System (NIMS). But it will change—and for the better. Developed by the Department of Homeland Security and issued in March 2004, the NIMS will enable responders at all jurisdictional levels and across all disciplines to work together more effectively and efficiently. Beginning in FY 2006, federal funding for state, local and tribal preparedness grants will be tied to compliance with the NIMS. One of the most important ‘best practices’ that has been incorporated into the NIMS is the Incident Command System (ICS), a standard, on-scene, all-hazards incident management system already in use by firefighters, hazardous materials teams, rescuers and emergency medical teams. The ICS has been established by the NIMS as the standardized incident organizational structure for the management of all incidents. Although many agencies now use various forms of ICS, there is considerable uncertainty about NIMS ICS and the impact it will have on systems and processes currently in place. These are important questions because one of the FY 2005 requirements for implementing NIMS is “institutionalizing the use of ICS, across the entire response system.” This paper is intended to provide an historical perspective on the development of ICS, explain how NIMS ICS works, describe how it is different from previous systems, and discuss the future of NIMS ICS training.
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AGUILAR-ALONSO, Igor, Mariluisa PEREDA PASCAL, and Cristian MERA MACIAS. "Applying Business Process Modeling to improve IT Incident Management Processes in a Public Entity in Peru." Journal of Software and Systems Development 2020 (June 10, 2020): 1–20. http://dx.doi.org/10.5171/2020.109641.
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Kosaka, Naoko, Akira Koyama, Tomohiro Kokogawa, Yuji Maeda, Hiroko Koumoto, Shingo Suzuki, Kenshi Yamaguchi, and Kentaro Inui. "Disaster Information System Using Natural Language Processing." Journal of Disaster Research 12, no. 1 (February 1, 2017): 67–78. http://dx.doi.org/10.20965/jdr.2017.p0067.
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In this paper, we analyze incident response management work using free-formed information that is important for incident response communication. We develop a standard operating procedure for the work and study a support method based on a language processing technology to prevent missing or overlapping necessary tasks and optimize management of progress and integration management of related tasks. A prototype system was developed and evaluated in a workshop held by a local government, or in an exercise. As a result, it is confirmed that the use of language processing technology can make incident response management work efficient.
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Berrahal, Wadie, Rabia Marghoubi, and Zineb El Akkaoui. "Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process." Journal of Computing and Information Technology 27, no. 3 (May 7, 2020): 45–56. http://dx.doi.org/10.20532/cit.2019.1004810.
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All production lines are continuously confronted with the phenomenon of waste, especially in IT operations. A waste is assessed in terms of the required resources and the cost employed to solve the problem behind it. Eliminating the waste in daily operations is essential to improve IT service management. This article aims to provide an estimation of the level of potential waste, where waste generation trends are provoked by the activities of IT service management processes. We are going to focus particularly on the possibility of applying a Lean improvement process to IT services processes when using fuzzy logic method. We specifically demonstrate our contribution through the application of fuzzy analysis to the incident management process. This approach also aims at developing a theoretical and pragmatic model and promoting the knowledge of IT experts. In order to make our framework as generic as possible, concepts of IT operations, including the incident management, are inspired by the Information Technology Infrastructure Library (ITIL), the most prominent framework for IT service governance according to the current literature.
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Potts, N., DSE Martin, and L. Hoy. "Critical Incident Analysis: Equip to Avoid Failure." Journal of Perioperative Practice 27, no. 4 (April 2017): 77–82. http://dx.doi.org/10.1177/175045891702700403.
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This work is set in the context of perioperative practice in difficult airway management. It integrates a root cause analysis and fish bone technique to investigate a critical incident in temporary yet crucial equipment failure. Risk management and incident reporting is analysed alongside human factors in the operating theatre environment. Finally, recommendations for risk reduction, vigilance and checking vital airway equipment are made in anaesthetic practice.
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Launder, David, and Chad Perry. "A study identifying factors influencing decision making in dynamic emergencies like urban fire and rescue settings." International Journal of Emergency Services 3, no. 2 (October 7, 2014): 144–61. http://dx.doi.org/10.1108/ijes-06-2013-0016.
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Purpose – There has been little research about incident management decision making within real-life, dynamic emergencies such as urban fire settings. So this research addresses the research problem: how do incident managers make decisions in urban fire settings? These decision behaviours cover five areas: assessment of the fireground situation, selection of a decision strategy, determination of incident objectives, deployment and management of firefighting resources and ongoing review of the incident. The paper aims to discuss these issues. Design/methodology/approach – Case research was used to examine management of different types of fires, through in-depth interviews with a range of incident managers. Findings – This research identified five key behavioural elements associated with incident management in urban fire settings such as their application of a mix of recognition-primed, value based, procedural and formal decision strategies throughout the course of an incident rather than a single style. Research limitations/implications – The in-depth framework of decision making could provide foundations for later research about other emergency settings. And this research is limited to analytic generalisation (Yin, 2009); so quantitative research such as surveys and large scale interviews could be done to further extend the research for statistical generalisation. Practical implications – The decision procedures uncovered in this research will assist incident managers in many emergencies, assist policy making and foster the development of future incident managers. Originality/value – The findings expand the knowledge of how incident managers develop situation awareness, make decisions and plans, implement them, and review the incident as it evolves. Another contribution is the comprehensive framework of decision making developed from these findings.
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Takeda, Yurie, Mitsuhiro Higashida, Yoshimasa Nagao, Manabu Yotsubashi, Shosuke Sato, and Haruo Hayashi. "Risk Management for Hospitals Using the Incident Report." Journal of Disaster Research 5, no. 6 (December 1, 2010): 697–705. http://dx.doi.org/10.20965/jdr.2010.p0697.
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Since medical service risk management has been recognized as vital to improving medical service quality and safety, the problem has been actively tackled. Medical institution incident reports describe accidents occursin daily medical services, but descriptions largely in text make it difficult to collect and editing such reports and medical institutions cannot currently share such reports. To solve the text-related problem, we propose test analysis and to enable sharing, we propose using software as a service (SaaS), also known as software on demand.
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Baldwin, I., U. Beckman, L. Shaw, and A. Morrison. "Australian Incident Monitoring Study in Intensive Care: Local Unit Review Meetings and Report Management." Anaesthesia and Intensive Care 26, no. 3 (June 1998): 294–97. http://dx.doi.org/10.1177/0310057x9802600311.
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The Australian Incident Monitoring Study in the intensive care unit (AIMS-ICU) is a national study established through nursing and medical collaboration to develop, introduce and evaluate an anonymous voluntary incident reporting system. To ensure incident monitoring results in improved patient safety, it is essential that reported incidents are followed up regularly. Local unit review meetings are an effective forum for discussion and review of reports amongst a wide group of practitioners from the intensive care unit (ICU). All staff should be invited to participate in order to suggest preventative strategies, report on incident follow up and explore national study findings. Ongoing momentum of the project is assisted by highlighting its positive contributions to patient care and safety via newsletters, poster displays and targeted correspondence. New staff require orientation to the reporting system and assurance regarding safety of data. The emphasis must focus on the system, not the individual.
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Hall, Christopher, John Murphy, and LCDR Bradford Benggio. "RESPONSE INFORMATION FLOW MANAGEMENT: CONSIDERATIONS FOR PLANNING AND TRAINING." International Oil Spill Conference Proceedings 1997, no. 1 (April 1, 1997): 865–70. http://dx.doi.org/10.7901/2169-3358-1997-1-865.
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ABSTRACT Spill responses are information-intensive events. The Incident Command System (ICS) does not adequately address the concepts and techniques of response information management, particularly the internal information flow used to manage the response. Automated systems based on Incident Command System forms do not provide the solution. Response information management procedures must be planned. Both internal and external information needs must be identified so that resources can be allocated to ensure effective information flow. Personnel at all levels in a response need to understand the concept of proactive, aggressive information management. This paper reviews lessons learned from spill exercises and actual spill responses over the past 5 years. It also discusses considerations for improving the flow of information within the ICS. It recommends specific training and planning guidelines for gathering, displaying, and distributing response information.
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Lim, Sung Han. "Analysis on an Effect from the Build-up of Incident Management System." Advanced Materials Research 271-273 (July 2011): 651–56. http://dx.doi.org/10.4028/www.scientific.net/amr.271-273.651.
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If an incident occurs on the road, the normal flow of traffic stream is interrupted and the road capacity reduces. This thus leads to huge social, economical losses, such as traffic congestion, air pollution, etc. This study was conducted to examine an effect on an incident management system by carrying out an simulation analysis and an social cost analysis. For the simulation analysis, incidents in a normal situation were compared with those in an incidental situation and thus travel time, queue length, and accident duration were selected as an evaluation indicator. It was analyzed that after an incident situation occurs, the length of vehicle in waiting rapidly increases and thus travel time also largely increases. To make an social cost analysis, vehicle operation cost (VOC) and vehicle operation time (VOT) were used an index. The results showed that travel time cost per driver and vehicle in an incidental situation all increased, compared with that in a normal situation. It was also observed that the longer the lasting hours are, the higher the travel time increases.
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Son, Changwon, Farzan Sasangohar, S. Camille Peres, and Jukrin Moon. "Designing an Emergency Management Simulation Testbed to Investigate Incident Management Team Performance." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 64, no. 1 (December 2020): 1881–85. http://dx.doi.org/10.1177/1071181320641453.
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Investigating real-life disasters and crises has been challenging due to accompanying difficulties and risks posed by these complex phenomena. Previous research in the emergency management domain has largely relied on qualitative approaches to describe the event after it occurred. To facilitate investigations for more generalizable findings, this paper documents ongoing efforts to design an emergency management simulation testbed called Team Emergency Operations Simulation (TEOS) in which an incident management team (IMT) is situated. First, we describe the design process based on our previous work. Next, we present the overall description of TEOS including representative roles, tasks, and team environments. We also propose measures of team performance of the IMT and propose future research that can be realized through TEOS.
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Hick, John L., Kristi L. Koenig, Donna Barbisch, and Tareg A. Bey. "Surge Capacity Concepts for Health Care Facilities: The CO-S-TR Model for Initial Incident Assessment." Disaster Medicine and Public Health Preparedness 2, S1 (September 2008): S51—S57. http://dx.doi.org/10.1097/dmp.0b013e31817fffe8.
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ABSTRACTFacility-based health care personnel often lack emergency management training and experience, making it a challenge to efficiently assess evolving incidents and rapidly mobilize appropriate resources. We propose the CO-S-TR model, a simple conceptual tool for hospital incident command personnel to prioritize initial incident actions to adequately address key components of surge capacity. There are 3 major categories in the tool, each with 4 subelements. “CO” stands for command, control, communications, and coordination and ensures that an incident management structure is implemented. “S” considers the logistical requirements for staff, stuff, space, and special (event-specific) considerations. “TR” comprises tracking, triage, treatment, and transportation: basic patient care and patient movement functions. This comprehensive yet simple approach is designed to be implemented in the immediate aftermath of an incident, and complements the incident command system by aiding effective incident assessment and surge capacity responses at the health care facility level. (Disaster Med Public Health Preparedness. 2008;2(Suppl 1):S51–S57)
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Hall, Christopher J. "INCIDENT MANAGEMENT TEAM TRAINING AND EXERCISES: DEVELOPING THE TEAM." International Oil Spill Conference Proceedings 2008, no. 1 (May 1, 2008): 227–28. http://dx.doi.org/10.7901/2169-3358-2008-1-227.
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ABSTRACT Developing and training an Incident Management Team (IMT) is a critical requirement for companies involved in oil exploration, production, and transportation. Companies beginning operations in new areas face high expectations from the local regulatory community and may find it challenging to meet these goals. Training programs for IMT personnel that consist of reviewing regulations, forms, and position descriptions fall far short of preparing the IMT to effectively manage an incident. A more useful approach to IMT training begins in the classroom and quickly migrates to tabletop and “walk-through” training workshops. Walk-through training captures the pace of a drill without the participants feeling any pass / fail pressure. Designing courses in this format requires careful planning and preparation. Instructor staffing must be sufficient to monitor events and ensure training objectives are being met. Involving the regulatory agencies in training builds familiarization and enhances a coordinated response team. Company team members will find the regulatory community eager to participate in walk-through training. This team-building pays big dividends during exercises and actual events. Coordinating IMT training with Spill Response Team (SRT) training promotes communication and strengthens the overall understanding of operational limitations. Using the IMT for non-spill events, such as earthquake or mass casualty incidents, further broadens their understanding of other applications of the Incident Command System (ICS). Members gain an opportunity to fill different roles in their response organization and learn more about the team'S capabilities. This paper highlights the concepts of scenario-based Incident Management Team training and provides examples and suggestions for course material, length, and frequency. Examples involving non-spill incidents are also presented.
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Mahalle, Abhishek, Jianming Yong, and Xiaohui Tao. "ITIL process management to mitigate operations risk in cloud architecture infrastructure for banking and financial services industry." Web Intelligence 18, no. 3 (September 30, 2020): 229–38. http://dx.doi.org/10.3233/web-200444.
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Banking and Financial Services Corporations need to update information systems with logic and data of various applications on everyday basis to remain consistent with change in economy and business activity. This helps to work with latest information included in information system available in current economic and business scenario. This enables information systems and empowers work force to complete tasks in rapidly changing flow of monetary resources. With several employees in Banking and Financial Services Corporations using cloud infrastructure and reporting incidents arising in using cloud infrastructure, it is of prime importance to fix incidents reported within specific timelines. IT change management process is followed in order to adhere to IT governance & compliance framework and reduce risk of failure while performing changes in cloud infrastructure. With incident management and change management processes are aligned to keep cloud infrastructure available and secure, they become integral part of IT operations everyday activity. To make ITIL processes efficient, further organization specific policies are developed. With global standards and organization level controls in place, there are failures in IT incident and change management processes and implementation. In this paper, we have identified the risk arising due to incident management and change management processes that lead to emergency changes being implemented on cloud infrastructure architecture and discussed the steps to mitigate risks to bring greater responsibility and accountability for cloud services providers.
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D'Acchioli, Ronald L. "Disaster Management: An Introduction to the Incident Command System (ICS)." Prehospital and Disaster Medicine 2, no. 1-4 (1986): 145–48. http://dx.doi.org/10.1017/s1049023x00030648.
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SUMMARYThe Incident Command System is a personnel and resource management scheme which has several interactive components which make it an effective plan.This system is being used effectively in the State of California for the control of large scale incidents on a daily basis. Dr. Rodney Herbert of London advised us not long ago, during his presentation of the “Moorgate Incident”, an event in which he participated, that a valuable lesson was learned as that catastrophe unfolded and was managed by local emergency services agencies. The lesson learned was that “special plans” for disaster management which sit on a shelf to collect dust while awaiting the event soon become of little use through inactivity. His message was that the protocols used by emergency services agencies for disaster management should merely be an extension of the day-to-day activities of that agency.
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Deann-Valentine, Yvette. "Risk Assessment in the Post Anaesthetic Care Unit Using Critical Incident Analysis." British Journal of Anaesthetic and Recovery Nursing 3, no. 4 (November 2002): 3–7. http://dx.doi.org/10.1017/s1742645600001649.
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It is generally accepted that the theatre is a highly technical and complex environment where clinical risks need to be managed effectively to ensure safe practice and to limit liability and litigation. Although anaesthesia and post anaesthesia care has long been the focus of risk management, the potential for errors and adverse events remains high. When errors occur, it is important to analyse the causes, so that preventative measures can be taken and similar incidents do not reoccur. This article sets out to examine and evaluate the process of reflection using a critical incident approach. A model of reflective practice, as suggested by Johns [1996] has been used to structure this paper. A critical incident is described and key issues arising from it are discussed and reflected upon. This incident was chosen because important clinical and risk management issues were highlighted.
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Lei, Jianbo, Pengcheng Guan, Kaihua Gao, Xueqin Lu, Yunan Chen, Yuefeng Li, Qun Meng, Jiajie Zhang, Dean F. Sittig, and Kai Zheng. "Characteristics of health IT outage and suggested risk management strategies: An analysis of historical incident reports in China." International Journal of Medical Informatics 83, no. 2 (February 2014): 122–30. http://dx.doi.org/10.1016/j.ijmedinf.2013.10.006.
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Lee, Michael Van Wis, and Wella Wella. "ITIL 2011: The Maturity of IT Service Operation in Universitas Multimedia Nusantara, Indonesia." International Journal of New Media Technology 5, no. 2 (March 19, 2019): 90–94. http://dx.doi.org/10.31937/ijnmt.v5i2.914.
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Information Technology governance (IT Governance) in the world of education is quite widely used including in Indonesia itself, for example at some educational institutes. The ITIL framework, used as a tool for evaluation, audit and also as a reference implementation. To help improve the Universitas Multimedia Nusantara (UMN) IT service in the service operation section, it is necessary to know the maturity level of the service, which is then done through the measurement of maturity level in the service operation section. In addition, the measurement results obtained can be used to produce the right recommendations with the problems found in the service. Measurements are made on the domain service operation which is the focus of UMN's IT department services. Service Operation has 5 indicators: incident management, problem management, access management, event management and request fulfillment. In this research, the framework used is ITIL Version 2011. The result of this measurement has been found: incident management, problem management, event management and request fulfillment get the result of measurement at level 1 and access management up to level 2. The result of measurement and recommendation given is expected to be input material and become development material that can be used by the IT department of Universitas Multimedia Nusantara.
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Madanat, Samer M., Michael J. Cassidy, Hua-Liang Teng, and Pen-Chi Liu. "Decision-Making System for Freeway Incident Response Using Sequential Hypothesis Testing Methods." Transportation Research Record: Journal of the Transportation Research Board 1554, no. 1 (January 1996): 228–35. http://dx.doi.org/10.1177/0361198196155400127.
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Recent research in advanced traffic management systems has emphasized incident detection and response to mitigate nonrecurring congestion. Existing incident response decision-making algorithms do not account for the expected losses associated with false alarms, undetected incidents, and delayed incident response. A freeway incident response decision-making system based on sequential hypothesis testing techniques is presented. The primary feature of this decision-making system is that it minimizes the sum of the expected losses associated with false response, nonresponse, and delayed responses to incidents through a dynamic programming algorithm. The results of simulation tests indicate that this algorithm performs better than typical Bayesian incident response algorithms for mean response time, false response rate, and nonresponse rate.
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Karpiuk, Mirosław. "The Local Government’s Position in the Polish Cybersecurity System." Lex localis - Journal of Local Self-Government 19, no. 3 (July 22, 2021): 609–20. http://dx.doi.org/10.4335/19.3.609-620(2021).
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This article discusses the local government’s position in the national cybersecurity system. It refers to the status of the local government administration in cyberspace, including the duties and responsibilities ensuring cybersecurity. In Poland, the local government is considered the basic form of decentralisation of public power, as a result of which the legislator has entrusted it with a significant portion of public duties. The list of such duties also encompasses telecommunication responsibilities carried out in cyberspace. In general practice, cyberspace is also used to carry out other responsibilities. The local government has the most extensive knowledge on the matters concerning a given (local or regional) community, referring also to cybersecurity; however, the legislator has not awarded this entity with any special status. It is merely one of the many entities forming the national cybersecurity system. Inter alia, the local government is obliged to carry out a range of activities aimed at incident detection, incident cause analysis, and corrective actions. It is also expected to ensure the appropriate incident management which includes, inter alia, incident handling and eliminating incident causes.
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SENGUPTA, BIKRAM, ANSHU JAIN, KAMAL BHATTACHARYA, HONG-LINH TRUONG, and SCHAHRAM DUSTDAR. "COLLECTIVE PROBLEM SOLVING USING SOCIAL COMPUTE UNITS." International Journal of Cooperative Information Systems 22, no. 04 (December 2013): 1341002. http://dx.doi.org/10.1142/s0218843013410025.
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Service process orchestration using workflow technologies has led to significant improvements in generating predicable outcomes by automating tedious manual tasks but suffer from challenges related to the flexibility required in work especially when humans are involved. Recently emerging trends in enterprises to explore social computing concepts have realized value in more agile work process orchestrations but tend to be less predictable with respect to outcomes. In this paper, we use IT services management, specifically, incident management for large scale systems, to investigate the interplay of workflow systems and social computing. We apply a recently introduced concept of social compute units (SCU), and flexible teams sourced based on various parameters such as skills, availability, incident urgency, etc. in the context of resolution of incidents in an IT service provider organization. Results from simulation-based experiments indicate that the combination of SCUs and workflow based processes can lead to significant improvement in key service delivery outcomes, with average resolution time per incident and number of SLO violations being at times as low as 53.7% and 38.1%, respectively of the corresponding values for pure workflow based incident management. Moreover, significant benefits may also be obtained through cross-skilling of practitioners via exposure to new skills in the context of collaborative work.
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Fu, Liping, Jeffrey Henderson, and Shuo Li. "Locating changeable message signs for advanced traffic information and management systems." Canadian Journal of Civil Engineering 34, no. 5 (May 1, 2007): 651–63. http://dx.doi.org/10.1139/l06-151.
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This paper presents an optimization model for locating changeable message signs (CMSs) on an integrated freeway-arterial network. Compared with existing models, the proposed model represents a well-balanced compromise between computational efficiency required to solve problems of realistic size, and model realism to ensure the quality of solutions. The model has three unique features: (1) it recognizes that locating CMSs is a planning problem that must take into account both current and future needs and benefits, (2) it evaluates benefits of CMSs over multiple time periods with different traffic distributions, and (3) it explicitly considers inherent variations in incident characteristics across links and over time. A sensitivity analysis is performed to examine the potential impacts on optimal CMSs locations resulting from uncertainties in various input parameters, such as traffic demand, incident attributes, and driver behaviour. Lastly, the proposed model is applied to the Highway 401 express-collector freeway system in Toronto for relocating the existing CMSs.Key words: changeable message signs (CMSs), location optimization, traffic assignment, queuing theory.
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Clark, Marah S., and Adriane N. Rogers. "Florida Department of Agriculture and Consumer Services Mosquito Control Incident Response Team: An Exercise in Using the National Incident Management System's Incident Command System for Disaster Response." Journal of the American Mosquito Control Association 36, no. 2s (June 1, 2020): 35–40. http://dx.doi.org/10.2987/19-6886s.1.
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ABSTRACT The Florida Department of Agriculture and Consumer Services (FDACS) uses a Mosquito Control Incident Response Team (MCIRT) to respond to natural disasters and mosquito borne-disease threats. Since 2001, this team has responded to 9 different events and is responsible for organizing treatment to more than 15 million acres in Florida using wide-area adulticide applications. The MCIRT implements the Incident Command Structure (ICS) to coordinate response efforts because it enables FDACS to quickly deploy staff to the devastated areas, conduct necessary mosquito surveillance, communicate with multiple agencies, and direct mosquito control measures. It also allows for easier transfer of leadership, cross-training of employees, and postevent evaluation.
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Müller, Beate Sigrid, Martin Beyer, Tatjana Blazejewski, Dania Gruber, Hardy Müller, and Ferdinand Michael Gerlach. "Improving critical incident reporting in primary care through education and involvement." BMJ Open Quality 8, no. 3 (August 2019): e000556. http://dx.doi.org/10.1136/bmjoq-2018-000556.
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BackgroundCritical incident reporting systems (CIRS) can be an important tool for the identification of organisational safety needs and thus to improve patient safety. In German primary care, CIRS use is obligatory but remains rare. Studies on CIRS implementation in primary care are lacking, but those from secondary care recommend involving management personnel.ObjectiveThis project aimed to increase CIRS use in 69 practices belonging to a local practice network.MethodsThe intervention consisted of the provision of a web-based CIRS, accompanying measures to train practice teams in error management and CIRS, and the involvement of the network’s management. Three measurements were used: (1) number of incident reports and user access rates to the web-based CIRS were recorded, (2) staff were given a questionnaire addressing incident reporting, error management and safety climate and (3) qualitative reflection conferences were held with network management.ResultsOver 20 months, 17 critical incidents were reported to the web-based CIRS. The number of staff intending to report the next incident online decreased from 42% to 20% of participants. In contrast, the number of practices using an offline CIRS (eg, incident book) increased from 23% to 49% of practices. Practices also began proactively approaching network management for help with incidents. After project completion, participants scored higher in the patient safety climate factor ‘perception of causes of errors’. For many practices, the project provided the first contact with structured error management.ConclusionSpecific measures to improve the use of CIRS in primary care should focus on network management and practice owners. Practices need basic training on safety culture and error management. Continuing, practices should implement an offline CIRS, before they can profit from the exchange of reports via web-based CIRS. It is crucial that practices receive feedback on incidents, and trained network management personnel can provide such support.
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Runciman, W. B., J. A. H. Williamson, A. Deakin, K. A. Benveniste, K. Bannon, and P. D. Hibbert. "An integrated framework for safety, quality and risk management: an information and incident management system based on a universal patient safety classification." Quality in Health Care 15, suppl 1 (December 2006): i82—i90. http://dx.doi.org/10.1136/qshc.2005.017467.
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More needs to be done to improve safety and quality and to manage risks in health care. Existing processes are fragmented and there is no single comprehensive source of information about what goes wrong. An integrated framework for the management of safety, quality and risk is needed, with an information and incident management system based on a universal patient safety classification. The World Alliance for Patient Safety provides a platform for the development of a coherent approach; 43 desirable attributes for such an approach are discussed. An example of an incident management and information system serving a patient safety classification is presented, with a brief account of how and where it is currently used. Any such system is valueless unless it improves safety and quality. Quadruple-loop learning (personal, local, national and international) is proposed with examples of how an exemplar system has been successfully used at the various levels. There is currently an opportunity to “get it right” by international cooperation via the World Health Organization to develop an integrated framework incorporating systems that can accommodate information from all sources, manage and monitor things that go wrong, and allow the worldwide sharing of information and the dissemination of tools for the implementation of strategies which have been shown to work.
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Marx, Johan, and Ronald Henry Mynhardt. "Incident risk management: The case of banks in east and West Africa." Corporate Ownership and Control 9, no. 3 (2012): 254–61. http://dx.doi.org/10.22495/cocv9i3c2art3.
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An incident is the occurrence of a seemingly minor event, which is important enough that, if not properly managed, can lead to serious consequences. In contrast, a crisis is a stage in a series of events that significantly determines the direction of all future events. Following the much-publicized financial crises around the world, research was conducted amongst banks in East and West Africa to establish whether these banks are actively managing their incidents and crises. The study on which this article is based found that little was being done with regard to managing incidents. It was concluded that banks need assistance to prevent incidents turning into crises. A specific incident management framework is recommended that when implemented could reduce the risk of incidents becoming crises.
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Gan, Xu Sheng, Wen Ming Gao, and Hai Tao Zhao. "Research on Prediction of CAAC Flight Incident 10000-Hour-Rate Based on Single Regression Model." Advanced Materials Research 1049-1050 (October 2014): 1355–58. http://dx.doi.org/10.4028/www.scientific.net/amr.1049-1050.1355.
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To assist the aviation safety management and decision-making, it is important to effectively predict the flight incident 10000-hour-rate for preventing the aviation accidents. For improvement of prediction level, a simple regression model is proposed. The prediction result obtained in actual example indicates that the proposed single regression model has a good prediction on CAAC flight incident 10000-hour-rate.