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Relevant bibliographies by topics / IT Infrastructure Library (ITIL)

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Academic literature on the topic 'IT Infrastructure Library (ITIL)'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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Journal articles on the topic "IT Infrastructure Library (ITIL)"

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Gërvalla, Muhamet, Naim Preniqi, and Peter Kopacek. "IT Infrastructure Library (ITIL) framework approach to IT Governance." IFAC-PapersOnLine 51, no. 30 (2018): 181–85. http://dx.doi.org/10.1016/j.ifacol.2018.11.283.

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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Partici

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Wulandari, Triana. "OPTIMALISASI PROSEDUR OPERASIONAL BERDASARKANSERVICE OPERATION SESUAI SIKLUS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V.3." Aplikasi Administrasi: Media Analisa Masalah Administrasi 21, no. 2 (2019): 169. http://dx.doi.org/10.30649/aamama.v21i2.108.

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This study attempts to find out how best in optimizing operational handling technology in a company. Any company that uses technology as bagain of business can optimize it have to be investment in technology and the opportunities greater sustainability. Way as on the optimizing operational is to provide several a standard procedure that is we can the adoption of itil v3 so that a groove of work and evaluation can be executed with optimal.With the introduction of the optimization of workflow then it is hoped the process of change can be detected faster so that the sustainability of. petrifactio

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Sallu, Sulfikar, and Qammaddin Qammaddin. "RANCANGAN PEMBELAJARAN JARINGAN KOMPUTER MODEL DICK DAN CAREY BERBASIS MANAJEMEN LAYANAN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)." Instruksional 2, no. 2 (2021): 1. http://dx.doi.org/10.24853/instruksional.2.2.1-6.

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Computer Network Learning is one of the teaching and learning processes in the compulsory Computer Networking course in a study program in the computer science family. Dick and Carey designs are the general components of a learning material from the procedures that will be used in learning to produce the desired learning outcomes. Furthermore, Information Technology Infrastructure Library (ITIL) is one of the frameworks that is part of Service Management in IT governance to make it easier to evaluate IT services and to find out things that must be developed in that service. The purpose of this

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Hikmawati, Erna. "Penyusunan Prosedur Operasional Standar Pengelolaan Proyek Berdasarkan Kerangka Kerja ITIL V3 dan PMBOK 5th." Jurnal Teknologi Rekayasa 3, no. 1 (2018): 99. http://dx.doi.org/10.31544/jtera.v3.i1.2018.99-104.

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Dalam hal pengelolaan proyek, ada suatu standar yang dikeluarkan oleh Project Management Institute (PMI) yaitu Project Management Body of Knowledge (PMBOK) yang berisi mengenai standar dalam mengelola sebuah proyek. Selain itu, ada juga kerangka kerja (framework) yang memberikan best practice dalam manajemen layanan IT yaitu IT Infrastructure Library (ITIL). PT. Pasim Sentra Utama merupakan salah satu perusahaan IT Consultant di Bandung yang belum memiliki Prosedur Operasional Standar (POS) dalam pengelolaan proyek. Untuk meningkatkan daya saing dan performa dari perusahaan, maka sebaiknya PT.

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL imp

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Larrocha, Elena Ruiz, Jesús M. Minguet, Gabriel Díaz, et al. "Proposals for Postgraduate Students to Reinforce Information Security Management Inside ITIL®." International Journal of Human Capital and Information Technology Professionals 2, no. 2 (2011): 16–25. http://dx.doi.org/10.4018/jhcitp.2011040102.

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This paper is complementary to the previous work published and awarded as Best Student Paper at the International Conference EDUCON 2010 (sponsored by the IEEE Education Society): “Filling the gap of Information Security Management inside ITIL®: proposals for postgraduate students”. This paper reviews and updates those different proposals made at UNED, for post-graduate students, at the area of IT Services Management and tries to fill the gap of the treatment due in ITIL® (Information Technology Infrastructure Library) to Information Security Management. The treatment given to Information Secu

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Septiyanti, Reni, Darius Antoni, M. Izman Herdiansyah, and Widya Cholil. "Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)." JURNAL MEDIA INFORMATIKA BUDIDARMA 5, no. 2 (2021): 590. http://dx.doi.org/10.30865/mib.v5i2.2825.

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As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure

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Abraham, Emerson Rodolfo, João Gilberto Mendes dos Reis, Mario Mollo Neto, and Emerson José Beneton. "Utilização do ITIL® V3 no Brasil: uma verificação da aplicação do domínio “Estratégia de Serviços” entre os profissionais de Tecnologia da Informação." Exacta 13, no. 3 (2016): 305–13. http://dx.doi.org/10.5585/exactaep.v13n3.5706.

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ITIL® (Information Technology Infrastructure Library) é um padrão desenvolvido pelo Governo Britânico e adotado mundialmente para a gestão de serviços de tecnologia da informação. É uma estrutura de trabalho que não requer a implantação de todos os seus requisitos, apenas sugere a aplicação de boas práticas. Este trabalho buscou verificar através de um Survey on line veiculado para profissionais de Tecnologia da Informação a adoção do ITIL® no Brasil, especificamente o domínio “Estratégia de Serviços”, domínio este que pode ser negligenciado em função da existência de outros com resultados mai

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Rubio, Juan Luis, and Magdalena Arcilla. "How to Optimize the Implementation of ITIL through a Process Ordering Algorithm." Applied Sciences 10, no. 1 (2019): 34. http://dx.doi.org/10.3390/app10010034.

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One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there

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Dissertations / Theses on the topic "IT Infrastructure Library (ITIL)"

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González, Flores María de la Paz. "ITIL (Information Technology Infrastructure Library) Descripción, Funcionamiento y Aplicaciones." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2015. http://hdl.handle.net/20.500.11799/99997.

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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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<p>The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:</p><p>“What are ITIL’s effects on IT Outsourcing implementation?”</p><p>The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesi

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Dvořák, Petr. "ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236394.

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This master's thesis presents analysis, design and implementation of an information system for supporting studying and practicing of selected methods described by Information Technology Infrastructure Library (ITIL) with focus on service design and service operation. In the form of a web application the thesis presents an uncommon approach to e-learning system development by extending the standard lecture part by game elements and interactive scenarios. Developed system allows creators to define services and tasks, such as incidents and problems caused by their operation, and evaluate reaction

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Ißler, Lutz. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL)." Doctoral thesis, Universitätsbibliothek Leipzig, 2008. http://nbn-resolving.de/urn:nbn:de:bsz:15-20081204-072248-9.

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Das Informationsmanagement im Gesundheitswesen entwickelt Informationssysteme von Krankenhäusern und medizinischen Organisationen weiter. Dazu benötigt es Informationen, die ihm von Informationsmanagement-Informationssystem (IMIS) bereitgestellt werden. Das IMIS muss ebenfalls zielgerichtet weiterentwickelt werden. Die Grundlage für die Bewertung und Konstruktion eines IMIS ist ein Modell der Aufgaben und verarbeiteten Informationen im Informationsmanagement. Der Autor entwickelt eine Formalisierung der Informationsverarbeitung und darauf aufbauend Kriterien für Modelle der Informationsverarbe

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Machado, Mauro José Patusco. "ITIL aplicado ao Ciclo de Vida de Aplicações Distribuídas: Estudo de Caso." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2015. http://hdl.handle.net/10400.26/10296.

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Projeto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Sistemas de Informação Organizacionais<br>Por forma a acompanhar as rápidas alterações que são produzidas no mercado é condição necessária para obter sucesso e diferenciação estratégica o modo como está preparada a infraestrutura de Tecnologias de Informação (TI). Uma das possibilidades para as empresas terem uma infraestrutura de TI preparada para receber estes desafios é um conjunto de boas práticas que constam na literatura da Information Technology Infrastructure Library 2011 (ITIL). Esta

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Woodell, Eric A. ""Measuring Operational Effectiveness of Information Technology Infrastructure Library (ITIL) and the Impact of Critical Facilities Inclusion in the Process."." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3617032.

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<p> Information Technology (IT) professionals use the Information Technology Infrastructure Library (ITIL) process to better manage their business operations, measure performance, improve reliability and lower costs. This study examined the operational results of those data centers using ITIL against those that do not, and whether the results change when traditional facilities engineers are included in the process. Overall, those IT departments using ITIL processes had no statistically significant improvements when compared to those who do not. Inclusion of Critical Facilities (CF) personne

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Egeler, Markus. "Perceived benefits for customer service of ITIL IT control use." Click here to access this resource online, 2008. http://hdl.handle.net/10292/546.

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IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect to achieve a large range of benefits through the use of the frameworks. The major benefits that are expected to be realised include reduced costs, IT services that are tailored to the business needs, a higher quality of IT services, and improved customer satisfaction (OGC 2007a). Despite the growing

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Mosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.<br>In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a se

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Širůček, Pavel. "Aplikační programové rozhraní pro ITIL Service Desk systémy." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2016. http://www.nusl.cz/ntk/nusl-255358.

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Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these process

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Leinveber, Jiří. "Využítí ITILu v3 ve vybrané společnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-203865.

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Diploma thesis is focused on utilization of best practices from IT Infrastructure Library v3 in specific company. ITIL v3 is described in 5 books and by 26 core processes. The objective of this diploma thesis is to find only relevant processes which are designed and described for selected company. General information about ITIL and benefits which are delivered from using ITIL can be found in theoretical part. Frameworks and standards that have synergy with ITIL are also described in theoretical part. Specific company is introduced in practical part, where can be also found quantitative researc

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Books on the topic "IT Infrastructure Library (ITIL)"

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Buchsein, Ralf. IT-Management mit ITIL℗ʾ V3: Strategien, Kennzahlen, Umsetzung. Vieweg, 2007.

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Buchsein, Ralf. IT-Management mit ITIL V3: Strategien, Kennzahlen, Umsetzung ; [mit Online-Service]. 2nd ed. Vieweg + Teubner, 2008.

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Schiefer, Helmut. Prozesse optimieren mit ITIL: Abla ufe mittels Prozesslandkarte gestalten - Anforderungen erfu llen mit BS 15000/ISO 20000, ISO 9000, SOX ; [mit Online-Service zum Buch]. Vieweg, 2006.

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Olbrich, Alfred. ITIL kompakt und verständlich: Effizientes IT-Service-Management - den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen. 3rd ed. Vieweg, 2006.

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Olbrich, Alfred. ITIL kompakt und verständlich: Effizientes IT Service Management -- Den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen. 4th ed. Vieweg+Teubner Verlag / GWV Fachverlage GmbH, Wiesbaden, 2008.

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Nana, Hamilton. Ame liorer la qualite des services avec la gestion des proble mes ITIL. Eyrolles-E d. d'Organisation, 2009.

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The quality infrastructure: Measuring, analyzing, and improving library services. American Library Association, 2014.

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Wijasuriya, D. E. K. Contributions towards the Malaysian library and information infrastructure: A historical perspective / D.E.K. Wijasuriya. MPH Pub., 2011.

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Wijasuriya, D. E. K. Contributions towards the Malaysian library and information infrastructure: A historical perspective / D.E.K. Wijasuriya. MPH Pub., 2011.

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Lance, Keith Curry. The State Library, regional library systems, and interlibrary cooperation: Investments in the information infrastructure of a more competitive and productive Colorado. Colorado State Library, Office of Library and Adult Services, Colorado Dept. Education, 1988.

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Book chapters on the topic "IT Infrastructure Library (ITIL)"

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Beims, Martin, and Michael Ziegenbein. "IT Infrastructure Library (ITIL®)." In IT-Service-Management in der Praxis mit ITIL®. Carl Hanser Verlag GmbH & Co. KG, 2014. http://dx.doi.org/10.3139/9783446441484.002.

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Beims, Martin, and Michael Ziegenbein. "IT Infrastructure Library (ITIL®)." In IT-Service-Management in der Praxis mit ITIL®. Carl Hanser Verlag GmbH & Co. KG, 2020. http://dx.doi.org/10.3139/9783446464919.002.

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Barafort, Béatrix, Bernard Di Renzo, and Olivier Merlan. "Benefits Resulting from the Combined Use of ISO/IEC 15504 with the Information Technology Infrastructure Library (ITIL)." In Product Focused Software Process Improvement. Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/3-540-36209-6_27.

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Rietveld, P., and W. Stam. "Randstad Infrastructure: Its Use and Its Deficiencies." In The GeoJournal Library. Springer Netherlands, 1992. http://dx.doi.org/10.1007/978-94-017-3448-6_7.

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Valverde, Raul, and Malleswara Talla. "DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study." In Intelligent Systems Reference Library. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-39928-2_3.

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Fragnelli, Vito, Ignacio García-Jurado, Henk Norde, Fioravante Patrone, and Stef Tijs. "How to Share Railways Infrastructure Costs?" In Theory and Decision Library. Springer US, 2000. http://dx.doi.org/10.1007/978-1-4615-4627-6_7.

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Rasmusson, Andreas, Tomas Olsson, and Preben Hansen. "A Virtual Community Library: SICS Digital Library Infrastructure Project." In Research and Advanced Technology for Digital Libraries. Springer Berlin Heidelberg, 1998. http://dx.doi.org/10.1007/3-540-49653-x_58.

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Viganò, Eleonora, Michele Loi, and Emad Yaghmaei. "Cybersecurity of Critical Infrastructure." In The International Library of Ethics, Law and Technology. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-29053-5_8.

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Priemus, H., and P. Nijkamp. "Randstad Policy on Infrastructure and Transportation: High Ambitions, Poor Results." In The GeoJournal Library. Springer Netherlands, 1992. http://dx.doi.org/10.1007/978-94-017-3448-6_8.

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Abreu, Joana, and Henk Scholten. "Towards a European Spatial Metadata Infrastructure to Facilitate Land Use Planning." In The GeoJournal Library. Springer Netherlands, 2001. http://dx.doi.org/10.1007/978-94-010-0466-4_8.

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Conference papers on the topic "IT Infrastructure Library (ITIL)"

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Marchão, Joaquina, Leonilde Reis, and Paula Ventura. "OPERATION MANAGEMENT USING ITIL AND COBIT FRAMEWORK." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.2020.201.

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Information and Communication Technologies management is now increasingly challenging in a highly digital and connected world, with different services emerging for different clients with heterogeneous infrastructures, software, assets, different service requirements, security risks increasing, organizational structures not flexible to adjust. These are some of the variables to manage in Information and Communication Technologies departments. This paper aims to present a literature review to support the design of an approach for service operation management in a medium-sized organization, to im

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Raflesia, Sarifah Putri, Kridanto Surendro, and Rossi Passarella. "The user engagement impact along information technology of infrastructure library (ITIL) adoption." In 2017 International Conference on Electrical Engineering and Computer Science (ICECOS). IEEE, 2017. http://dx.doi.org/10.1109/icecos.2017.8167130.

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Gunawan, Hendro. "Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework." In 2019 International Conference on Information Management and Technology (ICIMTech). IEEE, 2019. http://dx.doi.org/10.1109/icimtech.2019.8843711.

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Gonzalez-Bañales, Dora Luz, and Teresa Lucio Nieto. "Lessons learned from the implementation of a Service Management Office: the case of a World Food company in Latin America." In INNODOCT 2019. Universitat Politècnica de València, 2019. http://dx.doi.org/10.4995/inn2019.2019.10048.

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This paper presents the case of evolution and lessons learned in information technology service management (ITSM) of a World Food Company in Latin America, with an emphasis on their process-driven strategy for integral transformation through the Information Technology Infrastructure Library (ITIL), as well as the creation of their Service Management Office (SMO). Their experience in implementing ITIL and an SMO presenting their roadmap and main challenges. As an extra added value, service quality has been enhanced through the use of business indicators and commitments from three perspectives:

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Limanto, Andrean, Azqa Fikri Khwarizma, Imelda, et al. "A study of Information Technology Infrastructure Library (ITIL) framework implementation at the various business field in Indonesia." In 2017 5th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2017. http://dx.doi.org/10.1109/citsm.2017.8089244.

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Neu, Charles, Evandro Trebien, Daniel Bertoglio, Roben Lunardi, and Avelino Zorzo. "Extração e gerenciamento de incidentes em SIEM." In XVII Escola Regional de Redes de Computadores. Sociedade Brasileira de Computação - SBC, 2019. http://dx.doi.org/10.5753/errc.2019.9236.

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Atualmente, o número e a diversidade de dispositivos conectados à internet continua aumentando. Consequentemente, o gerenciamento de segurança se tornou um grande desafio. Desta forma, o Gerenciamento de Eventos e Segurança da Informação (SIEM) pode ajudar a coletar e analisar eventos gerados por diferentes ferramentas de gerenciamento. No entanto, muitas vezes, estas ferramentas, dependem de uma força-tarefa humana especializada para analisar cada evento e fornecer uma decisão de acordo com o incidente. Além disso, o gerenciamento de alertas gerado geralmente não é eficiente nas soluções atua

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P. Utami, Rachmadini, Eko Darwiyanto, and Ibnu Asror. "Audit Infrastruktur Teknologi Informasi dengan Standar Information Technology Infrastructure Library (ITIL) V.3 Domain Service Strategy dan Service Design (Studi Kasus : I-gracias)." In Indonesia Symposium on Computing. SOCPRES, 2016. http://dx.doi.org/10.21108/indosc.2016.110.

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Hilabi, Shofa Shofiah, Suhono Harso Supangat, Harco Leslie Hendric Spits Warnars, Harjanto Prabowo, and Tirta Nugraha Mursitama. "Model Technology Service E-Participation - Voting (E-PV) For Political Communication Between The Council Of Regional Representatives (DPRD) And The Citizens Using The Framework Information Technology Infrastructure Library (ITIL V.3) Transition Domain Service." In 2020 International Conference on ICT for Smart Society (ICISS). IEEE, 2020. http://dx.doi.org/10.1109/iciss50791.2020.9307578.

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Aghalatifi, Omid, Pooya Tavoosain, and Majid Farahmand. "An approach to analyzing infrastructure availability regarding data distribution schema and ITIL concepts." In 2011 3rd International Conference on Computer Research and Development (ICCRD). IEEE, 2011. http://dx.doi.org/10.1109/iccrd.2011.5763931.

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Melnik, Sergey, Hector Garcia-Molina, and Andreas Paepcke. "A mediation infrastructure for digital library services." In the fifth ACM conference. ACM Press, 2000. http://dx.doi.org/10.1145/336597.336651.

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Reports on the topic "IT Infrastructure Library (ITIL)"

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Slezak, T., T. Critchlow, S. Hazlett, N. Samatova, P. Chandramohan, and R. Krishnamurthy. Design of the National Bioforensics Library Infrastructure. Office of Scientific and Technical Information (OSTI), 2004. http://dx.doi.org/10.2172/15009774.

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Kirilov, Leonid, and Yasen Mitev. An Approach for Implementing the Information Technology Infrastructure Library. "Prof. Marin Drinov" Publishing House of Bulgarian Academy of Sciences, 2021. http://dx.doi.org/10.7546/crabs.2021.05.11.

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