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Dissertations / Theses on the topic 'IT Infrastructure Library (ITIL)'

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Published: 4 June 2021

Last updated: 1 February 2022

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1

González, Flores María de la Paz. "ITIL (Information Technology Infrastructure Library) Descripción, Funcionamiento y Aplicaciones." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2015. http://hdl.handle.net/20.500.11799/99997.

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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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<p>The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:</p><p>“What are ITIL’s effects on IT Outsourcing implementation?”</p><p>The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesi

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3

Dvořák, Petr. "ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236394.

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This master's thesis presents analysis, design and implementation of an information system for supporting studying and practicing of selected methods described by Information Technology Infrastructure Library (ITIL) with focus on service design and service operation. In the form of a web application the thesis presents an uncommon approach to e-learning system development by extending the standard lecture part by game elements and interactive scenarios. Developed system allows creators to define services and tasks, such as incidents and problems caused by their operation, and evaluate reaction

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Ißler, Lutz. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL)." Doctoral thesis, Universitätsbibliothek Leipzig, 2008. http://nbn-resolving.de/urn:nbn:de:bsz:15-20081204-072248-9.

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Das Informationsmanagement im Gesundheitswesen entwickelt Informationssysteme von Krankenhäusern und medizinischen Organisationen weiter. Dazu benötigt es Informationen, die ihm von Informationsmanagement-Informationssystem (IMIS) bereitgestellt werden. Das IMIS muss ebenfalls zielgerichtet weiterentwickelt werden. Die Grundlage für die Bewertung und Konstruktion eines IMIS ist ein Modell der Aufgaben und verarbeiteten Informationen im Informationsmanagement. Der Autor entwickelt eine Formalisierung der Informationsverarbeitung und darauf aufbauend Kriterien für Modelle der Informationsverarbe

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Machado, Mauro José Patusco. "ITIL aplicado ao Ciclo de Vida de Aplicações Distribuídas: Estudo de Caso." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Ciências Empresariais, 2015. http://hdl.handle.net/10400.26/10296.

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Projeto apresentado para cumprimento dos requisitos necessários à obtenção do grau de Mestre em Sistemas de Informação Organizacionais<br>Por forma a acompanhar as rápidas alterações que são produzidas no mercado é condição necessária para obter sucesso e diferenciação estratégica o modo como está preparada a infraestrutura de Tecnologias de Informação (TI). Uma das possibilidades para as empresas terem uma infraestrutura de TI preparada para receber estes desafios é um conjunto de boas práticas que constam na literatura da Information Technology Infrastructure Library 2011 (ITIL). Esta

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Woodell, Eric A. ""Measuring Operational Effectiveness of Information Technology Infrastructure Library (ITIL) and the Impact of Critical Facilities Inclusion in the Process."." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3617032.

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<p> Information Technology (IT) professionals use the Information Technology Infrastructure Library (ITIL) process to better manage their business operations, measure performance, improve reliability and lower costs. This study examined the operational results of those data centers using ITIL against those that do not, and whether the results change when traditional facilities engineers are included in the process. Overall, those IT departments using ITIL processes had no statistically significant improvements when compared to those who do not. Inclusion of Critical Facilities (CF) personne

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7

Egeler, Markus. "Perceived benefits for customer service of ITIL IT control use." Click here to access this resource online, 2008. http://hdl.handle.net/10292/546.

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IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect to achieve a large range of benefits through the use of the frameworks. The major benefits that are expected to be realised include reduced costs, IT services that are tailored to the business needs, a higher quality of IT services, and improved customer satisfaction (OGC 2007a). Despite the growing

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Mosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.<br>In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a se

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9

Širůček, Pavel. "Aplikační programové rozhraní pro ITIL Service Desk systémy." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2016. http://www.nusl.cz/ntk/nusl-255358.

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Main focus of this thesis is creating workaround for ITIL processes in service desk systems. As a objective with highest priority was to choose service desk systems, then create interface which can make possible communication between service boards and selected processes. I described also in generally meaning ITIL library, common service desk functions and important ITIL processes. Management of incidents, problems, changes and configurations is based on a set of processes, which are able to manipulate with interface. Web services are main tool of implemented API for working with these process

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Leinveber, Jiří. "Využítí ITILu v3 ve vybrané společnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-203865.

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Diploma thesis is focused on utilization of best practices from IT Infrastructure Library v3 in specific company. ITIL v3 is described in 5 books and by 26 core processes. The objective of this diploma thesis is to find only relevant processes which are designed and described for selected company. General information about ITIL and benefits which are delivered from using ITIL can be found in theoretical part. Frameworks and standards that have synergy with ITIL are also described in theoretical part. Specific company is introduced in practical part, where can be also found quantitative researc

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Bergonzoni, Lisa. "Gestione di infrastrutture IT secondo lo standard ITIL: Case Study implementazione processo Transform." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2019.

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Il presente elaborato riguarda il case study di Azienda Ics per cui è stato necessario un processo di cambiamento organizzativo al fine di introdurre un sistema strutturato di gestione dei Servizi IT. Come standard per la gestione dei Servizi IT, ovvero come standard di IT Service Management, è stato utilizzato l'Information Technology Infrastructure Library. Questo è un insieme di best practice che offre un approccio sistematico all'erogazione dei Servizi IT. Si è studiato come implementare questo cambiamento a livello di Organizzazione, Processi, Strumenti e Cultura. E' stato poi effettuato

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Corrêa, Sergio Luis Lima. "Análise de relevância de elementos de custo em manutenção e suporte de sistemas ERP nas IFES: uma abordagem baseada em TCO e ITIL." Universidade Federal Fluminense, 2015. https://repositorio.ufjf.br/jspui/handle/ufjf/6985.

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Submitted by Renata Lopes (renatasil82@gmail.com) on 2018-08-02T17:34:02Z No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5)<br>Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-08-02T17:36:11Z (GMT) No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5)<br>Made available in DSpace on 2018-08-02T17:36:11Z (GMT). No. of bitstreams: 1 sergioluislimacorrea.pdf: 2831312 bytes, checksum: 6561fc06286d3d5e2ee6d4736aadf79c (MD5) Previous issue d

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Ribeiro, Washington Fábio de Souza. "Um modelo de maturidade organizacional em um conjunto de processos para a biblioteca ITIL v3." Universidade Católica de Brasília, 2018. https://bdtd.ucb.br:8443/jspui/handle/tede/2487.

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Submitted by Biblioteca Digital de Teses e Dissertações (sdi@ucb.br) on 2018-11-08T19:17:12Z No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19934045 bytes, checksum: 1021542a94b950733ab9dfbbda43901b (MD5)<br>Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2018-11-09T16:07:12Z (GMT) No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19934045 bytes, checksum: 1021542a94b950733ab9dfbbda43901b (MD5)<br>Made available in DSpace on 2018-11-09T16:07:12Z (GMT). No. of bitstreams: 1 WashingtonFábiodeSouzaRibeiroDissertacao2018.pdf: 19

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Rabbi, Md Forhad. "An IT Service Taxonomy for Elaborating IT Service Catalog." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3440.

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In this thesis, I, as the author, have tried to propose a methodology for establishing IT service taxonomy in order to elaborate IT service portfolio and IT service catalog. As a core part of my thesis, IT service taxonomy has been discussed to manage IT services in an efficient way in the small and medium sized enterprises The small and medium sized enterprises can use the categories and sub categories of this taxonomy to define their service catalog and portfolio. In that regards, a list of IT services has been identified from the industries and has been used to define the IT service taxonom

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Stamfjord, Niclas, and Mats Thunell. "RAMVERK FÖR EFFEKTIV KUNDSUPPORT : Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-52260.

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The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the att

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Grewal, Sandeep Kaur, and n/a. "Issues in IT Governance & IT service management - a study of their adoption in Australian universities." University of Canberra. Information Sciences & Engineering, 2006. http://erl.canberra.edu.au./public/adt-AUC20060804.092632.

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IT service management (ITSM) has emerged as one of the approaches to implementing IT Governance in Australian Universities. A number of ITSM frameworks have been proposed however, IT Infrastructure Library (ITIL) and Control OBjectives for Information and related Technology (COBIT) have been most widely accepted and implemented internationally and within Australia. The research reported in this thesis was undertaken to shed light on the issues related to ITIL adoption and implementation within Australian universities. To date academic research in ITIL adoption and implementation has not been e

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Ramachandran, Selvakumar, and Lavanya Santapoor. "An Exploratory Study on the Relationship between Software Management and IT Service Management." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3163.

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Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of the specific costs and risks. As IT services’ efficient execution revolves around its implementation through software management, the need for understanding the relationship between IT service management and software management has become crucial. The aim of this thesis is to explore this relationship. Methodology: We designed this thesis study as an

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Lowder, Lawrence Wade. "Implementing the information technology information library (ITIL) framework." [Denver, Colo.] : Regis University, 2009. http://adr.coalliance.org/codr/fez/view/codr:24.

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19

Kahoun, Jakub. "Nástroje společnosti Microsoft na podporu správy síťové infrastruktury a jejich soulad s normami ITIL." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17453.

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The aim of this thesis is to evaluate the support of processes as described in ITIL v. 3 for managing IT infrastructure in Microsoft's product. The focus is taken on Microsoft System Center Essentials as a solution for monitoring and managing IT infrastructure in mid size businesses. First part of this thesis describes processes which support management of the IT infrastructure and which will be assessed with System Center Essentials. Description of the processes comes from the original ITIL publications in their latest version. The second part describes portfolio of the Microsoft products tha

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Adams, Glenn W. "Financing infrastructure a financial nightmare for smaller municipalities /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1995. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1995.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2928. Abstract precedes thesis as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves 106-108).

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Siberski, Wolf. "A schema-based peer-to-peer infrastructure for digital library networks." [S.l.] : [s.n.], 2006. http://deposit.ddb.de/cgi-bin/dokserv?idn=983762465.

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Hasan, S. M. Shamimul. "A Semantic Web-Based Digital Library Infrastructure to Facilitate Computational Epidemiology." Diss., Virginia Tech, 2017. http://hdl.handle.net/10919/88386.

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Computational epidemiology generates and utilizes massive amounts of data. There are two primary categories of datasets: reported and synthetic. Reported data include epidemic data published by organizations (e.g., WHO, CDC, other national ministries and departments of health) during and following actual outbreaks, while synthetic datasets are comprised of spatially explicit synthetic populations, labeled social contact networks, multi-cell statistical experiments, and output data generated from the execution of computer simulation experiments. The discipline of computational epidemiology enco

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Langner, Torsten. "Ein modellbasierter Ansatz zur Lösung komplexitätsbedingter Entscheidungsprobleme in der Infrastrukturarchitektur der Finanzdienstleistungsinformatik." [S.l. : s.n.], 2007. http://nbn-resolving.de/urn:nbn:de:bsz:93-opus-33588.

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Khader, Michael. "A fuzzy hierarchical decision model and its application in networking datacenters and in infrastructure acquisitions and design." ScholarWorks, 2009. https://scholarworks.waldenu.edu/dissertations/657.

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According to several studies, an inordinate number of major business decisions to acquire, design, plan, and implement networking infrastructures fail. A networking infrastructure is a collaborative group of telecommunications systems providing services needed for a firm's operations and business growth. The analytical hierarchy process (AHP) is a well established decision-making process used to analyze decisions related to networking infrastructures. AHP is concerned with decomposing complex decisions into a set of factors and solutions. However, AHP has difficulties in handling uncertainty i

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Forsgren, Tuuli, and Göran Larsson. "The digital infrastructure of the archives : workshop in Umeå and Sandslån 15-19 May 2000." Umeå universitet, Umeå universitetsbibliotek (UB), 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-33294.

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Talevi, Iacopo. "Big Data Analytics and Application Deployment on Cloud Infrastructure." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2017. http://amslaurea.unibo.it/14408/.

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This dissertation describes a project began in October 2016. It was born from the collaboration between Mr.Alessandro Bandini and me, and has been developed under the supervision of professor Gianluigi Zavattaro. The main objective was to study, and in particular to experiment with, the cloud computing in general and its potentiality in the data elaboration field. Cloud computing is a utility-oriented and Internet-centric way of delivering IT services on demand. The first chapter is a theoretical introduction on cloud computing, analyzing the main aspects, the keywords, and the technologies

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Medupe, Tsietsi Jacob. "Configuration management data base in an information and communication technology environment / T.J. Medupe." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4769.

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There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication Technology (ICT) to adapt to changing conditions. However, ICT organisations tasked with providing increased service levels at lower costs do not have the resources to reinvent itself with every technological or regulatory change. Without frameworks in place to leverage automation and best practices, these ICT, organisations are consumed with the day-to-day operations of ICT wi

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Pokorný, Jan. "Vytvoření Sparse adaptéru pro infrastrukturu Code Listener." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2012. http://www.nusl.cz/ntk/nusl-236548.

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Program checking is indisputably important, especially if originating in formal methods. VeriFIT at FIT BUT uses custom Code Listener (CL) infrastructure modularly interconnecting the front-end, typically a code parser adapter, and the back-end, typically an analyser. Our aim is to offer a former as a compact alternative to existing GCC compiler plug-in. This adapter uses linearized code mediated by sparse library for static analysis of programs in C. According to the experiments with one of the main CL analysers, Predator tool and its tests suite, our product - clsp program - is successful su

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Thümer, Ingrid. "Jahresbericht 2000 / Universitätsbibliothek Chemnitz." Universitätsbibliothek Chemnitz, 2007. http://nbn-resolving.de/urn:nbn:de:swb:ch1-200701089.

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Sindaravičiūtė, Laura. "Bibliotekos vieta valstybės informacijos infrastruktūroje." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2009. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20090908_193925-54621.

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Magistro darbo objektas – Lietuvos mokslinė biblioteka, labiausiai orientuojantis į šiandienos ir ateities situaciją. Darbo tikslas – išsiaiškinti mokslinių bibliotekų vietą bei vaidmenį Lietuvos informacinėje infrastruktūroje. Pagrindiniai darbo uždaviniai: išsiaiškinti informacinės visuomenės, valstybės informacijos infrastruktūros sąvokas, surasti jų apibrėžimus; apžvelgti ir išanalizuoti valstybės ir visuomenės raidos veiksnius, turinčius įtakos šiandienos mokslinių bibliotekų egzistavimui informacinės visuomenės kontekste; apibrėžti, kas yra mokslinė biblioteka bei surasti jos vietą Lietu

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Langer, André, and Martin Gaedke. "Das Projekt TUCbib: Interdisziplinäres Forschungsdatenmanagement an der TU Chemnitz." Technische Universität Chemnitz, 2019. https://monarch.qucosa.de/id/qucosa%3A35979.

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Die digitale Transformation der Wissenschaft (Open Science) sowie der Aufbau und die Etablierung von nachhaltigen Forschungsinformationsinfrastrukturen wird auf regionaler, nationaler und internationaler Ebene zunehmend forciert. Auch an der Technischen Universität Chemnitz bedeutet dies ein Umdenken im Umgang mit wissenschaftlichen Artefakten und umfasst sowohl die Erneuerung vorhandener Informationssysteme, innovative Methoden im vernetzten Austausch von Forschungsdaten als auch die frühzeitige Schulung von Endnutzern in diesen neuen Umgebungen. André Langer ist wissenschaftlicher Mitarbeite

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Cabrita, Maria Manuela Alves Lopes Baptista. "ITIL v.3 - Information Technology Infrastructure Library: Gestão da Configuração Aplicação em Empresas de Formação Profissional." Master's thesis, 2017. http://hdl.handle.net/10884/1159.

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O presente trabalho aborda o estudo da implementação do modelo ITIL, nomeadamente na implementação do processo de gestão de configuração, numa empresa de formação profissional: EMPRESA XPTO, a qual presta outros serviços para além da área de formação (recrutamento e seleção, trabalho temporário, consultoria avaliação de desempenho, etc.), e quer incorporar ainda mais qualidade nos seus serviços. Assim, descreve-se a sua situação atual e sugerindo a introdução do processo de gestão de configuração do ITIL para equiparar as suas práticas de gestão de serviços de TI às melhores práticas do mercad

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Ißler, Lutz [Verfasser]. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL) / eingereicht von Lutz Ißler." 2008. http://d-nb.info/991737245/34.

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Crowster, Nicolette Antoninia. "Establishing a community of practice in the information technology departments of South African higher education institutions: developing information technology capacity in higher education’s ITIL programme 2007 - 2009." 2009. http://hdl.handle.net/11394/3181.

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Magister Bibliothecologiae - MBibl<br>Communities of practice have been described as supportive environments where knowledge creation, knowledge sharing, learning and problem resolution takes place (Hildreth and Kimble, 2002; Wenger, 1998a; Zhang and Watts, 2008). The literature points to the use of community of practice in organisations to leverage knowledge held by individuals for competitive advantage. Wenger (1998b) developed the Practice and Identity’ framework as a measure of whether a group could be called a community of practice. The ‘Developing information technology capacity in high

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Bouvrette, Nicolas. "Comment la répartition des rôles et tâches influence l'efficacité du support et des opérations informatiques." Mémoire, 2013. http://www.archipel.uqam.ca/5686/1/M12966.pdf.

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Cette recherche porte sur les facteurs d'influence de l'efficacité des opérations et du support TI. Plus précisément nous cherchons à connaître l'impact de la répartition des rôles et des tâches sur l'efficacité. En identifiant ces facteurs, il serait possible d'aider de futures recherches ou projets afin de modéliser une situation organisationnelle optimale. Plusieurs référentiels connus ont tenté de généraliser les meilleures pratiques dans ce domaine, mais ce sujet reste largement sous-exploité par le milieu académique. Nous avons donc tenté de percer le mystère des facteurs d'influence et

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Rawan, Atifa, and Yan Han. "Establishing a Digital Library Infrastructure in Afghanistan." 2008. http://hdl.handle.net/10150/222217.

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Breakout session from the Living the Future 7 Conference, April 30-May 3, 2008, University of Arizona Libraries, Tucson, AZ.<br>Afghanistan workshop attendees seeing their digital access on the computer for the first time. This program will focus on the creation of an Integrated Library System using an Open Source Software for Afghanistan Academic Libraries and on the digitization of Afghanistan's unique resources. Since April 2002, the University of Arizona Libraries' staff have been involved in building capacity for libraries and librarians in Afghanistan. In this program, we will discuss ou

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Su, Huang-Yu, and 蘇煌裕. "Success and failure factors of Information Technology Infrastructure Library." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/45373542250479112290.

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碩士<br>輔仁大學<br>資訊管理學系<br>100<br>By introducing Information Technology Infrastructure Library (ITIL), companies expect to improve the overall operation of the organization, to reduce operating costs, to improve efficiency of IT service processes, to establish the knowledge base of IT service management, and to enhance the user and customer satisfactions. It is important to understand the success and failure factors of implementing ITIL . This study conducted several in depth interviews with several cases and found eight success factors of ITIL: 1.top managers' fully and continually support, 2.th

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Lee, Hung-Sheng, and 李鴻生. "A Study of Information Technology Infrastructure Library by Entetprises." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54136255571993945231.

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碩士<br>輔仁大學<br>資訊管理學系<br>94<br>Based on recent experiences from the European and American IT management, the Information Technology Infrastructure Library (ITIL) implementation is helpful to promote ROI for enterprise information technology investment, to improve information service process. With fully supports from European and American information technology vendors, ITIL is embedded within service management process related software tools. This makes the dream for ITIL come true. ITIL has become ISO20000 to in the end of 2005. ITIL will become more popular in the near future. This stud

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Chang, Shiao-mei, and 張小梅. "Based on the ITIL to Probe the Key Processes of Maintenance Mechanism for Infrastructure as a Service." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/84771290455703253470.

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碩士<br>世新大學<br>資訊管理學研究所(含碩專班)<br>99<br>Cloud computing has been considered as the main trend of the ICT industry for the next 5 to 10 years. All IT-related industries and sectors work eager to follow this trend. However, living in this dynamic, complex and competitive environment, organizations interested in providing cloud services should first define the content and capabilities of these services. And the most important thing is to confirm which mechanism and processes can manage this flexible, dynamic cloud service. This study attempted to use "Information Technology Infrastructure Libra

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Chang, Huan-Chi, and 張煥旗. "Application of Information Technology Infrastructure Library on Information Technology Service Management." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/19557804118810311142.

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碩士<br>國立交通大學<br>管理學院碩士在職專班資訊管理組<br>95<br>Enterprises have increased their dependence on information technology (IT). No doubt IT has been essential to business process. Therefore, IT department should understand how to establish rules and regulations in order to solve daily IT problems and establish the standard procedure of IT service. This study applied information technology infrastructure library (ITIL) and proposed the information technology service management (ITSM) system being suitable for IT department. The proposed framework is based on the service support and service delivery of ITI

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Siberski, Wolf [Verfasser]. "A schema-based peer-to-peer infrastructure for digital library networks / von Wolf Siberski." 2006. http://d-nb.info/983762465/34.

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Yu, Ko-Chih, and 虞可治. "Service-Oriented Architecture for Emergency Operation Center System Based on IT Infrastructure Library Framework." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/59036671963198501774.

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碩士<br>逢甲大學<br>資訊電機工程碩士在職專班<br>96<br>In recent years, emergency rescue and transportation is one of the most important issues at the beginning of a disaster. In order to reduce disaster loss and help the injured in a time manner, we need a rapid E-health reaction system which integrates various systems to communicate all kinds of emergent agencies and rescue operations. However, the extremely decentralized and heterochromous nature of healthcare services makes it difficult to develop a single EOC system to integrate all needs. We propose an Emergency Web Service ITIL framework (EWSI) that uses

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"An information technology infrastructure for resource sharing information in South African academic information services." Thesis, 2012. http://hdl.handle.net/10210/5411.

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D. Litt. et Phil.<br>South African academic information services realise that they can no longer rely on their own information resources to provide in the growing information needs of their users, especially after access to the Internet and the vast number of information sources of the World-Wide Web have become available. Access is needed to digital full-text, sound, graphics, images, multimedia and hypermedia documents in national and international organisations. Cooperative resource sharing between the different organisations proved to be the only solution to the growing information problem

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Hsiao-JenWang and 王效人. "The concept of cumulative effect assessment of the usage of information technology infrastructure library on IT service desk --- A Technology Company." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/80011103690989519366.

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碩士<br>元智大學<br>資訊社會學碩士學位學程<br>99<br>Information Technology Infrastructure Library is a management system which made for information section to standardize the management structure of IT service. The process can be used to optimize existing resources, and stressed the IT services and operations management information system. Through the improvement of the process and utilizing the management tools to improve business performance. Service management platform is a basic structure of the theory, especially for service personnel and the service management processes, which is this thesis research inf

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Jonker, Burnet Jacques. "The perceptions of service quality by internal information technology users after the adoption of the Information Technology Infrastructure Library in South Africa." 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001192.

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M. Tech. Business Administration (MBA)<br>Information technology (IT) services have become strategic to business. Complex IT environments are usually managed according to a service management framework of which the Information Technology Infrastructure Library (ITIL) is the de facto standard. Due to a lack of studies on service quality and the Information Technology Infrastructure Library in South Africa, this research was focused on how service quality is perceived by the business after the adoption of the Information Technology Infrastructure Library. The purposes of this research were: to i

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Santos, Rui Almeida. "Data Warehouse: modelo de auditoria e controlo interno." Master's thesis, 2009. http://hdl.handle.net/10071/2881.

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O objectivo central desta investigação consiste em apresentar um modelo que permita avaliar eficazmente o sistema de controlo interno e auditoria de um Data Warehouse (DW). Para que seja facilmente aceite por auditores e auditados, propõe-se que a construção deste modelo tenha como referência os principais standards de controlo interno especialmente concebidos para avaliar tecnologias de informação (TI), nomeadamente as metodologias do CobiT® 4.1, do ITIL® V3 e do ISO/IEC 27002. Assim, a presente investigação assentará em três pilares: I. O Estado da Arte de: a. Data Warehouse Os compo

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Perkins, Catharina Elizabetha. "The management of an information technology infrastructure in schools in the Western Cape Province." Diss., 2012. http://hdl.handle.net/10500/9266.

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This research conceptualises IT infrastructure management at secondary schools in the WCED (Western Cape Education Department). This includes whether or not secondary schools in the WCED make use of a full time, on-site network administrator or whether a teacher acts as on-site network administrator. The literature review studied the effectiveness of IT infrastructure management which includes hardware, software, policies, computer network, security; staff management and BYOD (bring your own device). The management of IT infrastructure at secondary schools within the WCED differs widel

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Baessa, Helder João Ortet. "Gestão do ciclo de vida das aplicações: análise do SAP Solution Manager." Master's thesis, 2012. http://hdl.handle.net/10362/8407.

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Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação<br>As aplicações, dentro das organizações, deixam cada vez mais de ser simples ferramentas de processamento de dados para assumir um papel crítico no sucesso das organizações, passando a incorporar sistemas integrados de suporte aos processos de negócios e tomada de decisão. O nível de complexidade que os sistemas aplicacionais alcançaram hoje, criou uma grande dificuldade e falta de coordenação para as equipas de TI (Tecnologias de Informação) na gestão da mudança e das fa

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Hives, Chris. "BC digitization survey results." 2009. http://hdl.handle.net/2429/4294.

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This BC Digitization Survey Results presentation was one of several presentations delivered at the BC Digitization Symposium 2008 held on December 1 & 2, 2008. For more information, please visit the BC Digitization Symposium 2008 website at: http://symposium.westbeyondthewest.ca.

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Angus, Lynne. Thesis, Rhodes University, 2013. http://hdl.handle.net/10962/d1006023.

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The use of technology for competitive advantage has become a necessity, not only for corporate organisations, but for higher education institutions (HEIs) as well. Consequently, corporate organisations and HEIs alike must be equipped to protect against the pervasive nature of technology. To do this, they implement controls and undergo audits to ensure these controls are implemented correctly. Although HEIs are a different kind of entity to corporate organisations, HEI information technology (IT) audits are based on the same criteria as those for corporate organisations. The primary aim of this

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