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Journal articles on the topic 'IT Infrastructure Library (ITIL)'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

Gërvalla, Muhamet, Naim Preniqi, and Peter Kopacek. "IT Infrastructure Library (ITIL) framework approach to IT Governance." IFAC-PapersOnLine 51, no. 30 (2018): 181–85. http://dx.doi.org/10.1016/j.ifacol.2018.11.283.

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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Partici

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Wulandari, Triana. "OPTIMALISASI PROSEDUR OPERASIONAL BERDASARKANSERVICE OPERATION SESUAI SIKLUS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V.3." Aplikasi Administrasi: Media Analisa Masalah Administrasi 21, no. 2 (2019): 169. http://dx.doi.org/10.30649/aamama.v21i2.108.

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This study attempts to find out how best in optimizing operational handling technology in a company. Any company that uses technology as bagain of business can optimize it have to be investment in technology and the opportunities greater sustainability. Way as on the optimizing operational is to provide several a standard procedure that is we can the adoption of itil v3 so that a groove of work and evaluation can be executed with optimal.With the introduction of the optimization of workflow then it is hoped the process of change can be detected faster so that the sustainability of. petrifactio

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Sallu, Sulfikar, and Qammaddin Qammaddin. "RANCANGAN PEMBELAJARAN JARINGAN KOMPUTER MODEL DICK DAN CAREY BERBASIS MANAJEMEN LAYANAN INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)." Instruksional 2, no. 2 (2021): 1. http://dx.doi.org/10.24853/instruksional.2.2.1-6.

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Computer Network Learning is one of the teaching and learning processes in the compulsory Computer Networking course in a study program in the computer science family. Dick and Carey designs are the general components of a learning material from the procedures that will be used in learning to produce the desired learning outcomes. Furthermore, Information Technology Infrastructure Library (ITIL) is one of the frameworks that is part of Service Management in IT governance to make it easier to evaluate IT services and to find out things that must be developed in that service. The purpose of this

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Hikmawati, Erna. "Penyusunan Prosedur Operasional Standar Pengelolaan Proyek Berdasarkan Kerangka Kerja ITIL V3 dan PMBOK 5th." Jurnal Teknologi Rekayasa 3, no. 1 (2018): 99. http://dx.doi.org/10.31544/jtera.v3.i1.2018.99-104.

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Dalam hal pengelolaan proyek, ada suatu standar yang dikeluarkan oleh Project Management Institute (PMI) yaitu Project Management Body of Knowledge (PMBOK) yang berisi mengenai standar dalam mengelola sebuah proyek. Selain itu, ada juga kerangka kerja (framework) yang memberikan best practice dalam manajemen layanan IT yaitu IT Infrastructure Library (ITIL). PT. Pasim Sentra Utama merupakan salah satu perusahaan IT Consultant di Bandung yang belum memiliki Prosedur Operasional Standar (POS) dalam pengelolaan proyek. Untuk meningkatkan daya saing dan performa dari perusahaan, maka sebaiknya PT.

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL imp

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Larrocha, Elena Ruiz, Jesús M. Minguet, Gabriel Díaz, et al. "Proposals for Postgraduate Students to Reinforce Information Security Management Inside ITIL®." International Journal of Human Capital and Information Technology Professionals 2, no. 2 (2011): 16–25. http://dx.doi.org/10.4018/jhcitp.2011040102.

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This paper is complementary to the previous work published and awarded as Best Student Paper at the International Conference EDUCON 2010 (sponsored by the IEEE Education Society): “Filling the gap of Information Security Management inside ITIL®: proposals for postgraduate students”. This paper reviews and updates those different proposals made at UNED, for post-graduate students, at the area of IT Services Management and tries to fill the gap of the treatment due in ITIL® (Information Technology Infrastructure Library) to Information Security Management. The treatment given to Information Secu

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Septiyanti, Reni, Darius Antoni, M. Izman Herdiansyah, and Widya Cholil. "Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)." JURNAL MEDIA INFORMATIKA BUDIDARMA 5, no. 2 (2021): 590. http://dx.doi.org/10.30865/mib.v5i2.2825.

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As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure

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Abraham, Emerson Rodolfo, João Gilberto Mendes dos Reis, Mario Mollo Neto, and Emerson José Beneton. "Utilização do ITIL® V3 no Brasil: uma verificação da aplicação do domínio “Estratégia de Serviços” entre os profissionais de Tecnologia da Informação." Exacta 13, no. 3 (2016): 305–13. http://dx.doi.org/10.5585/exactaep.v13n3.5706.

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ITIL® (Information Technology Infrastructure Library) é um padrão desenvolvido pelo Governo Britânico e adotado mundialmente para a gestão de serviços de tecnologia da informação. É uma estrutura de trabalho que não requer a implantação de todos os seus requisitos, apenas sugere a aplicação de boas práticas. Este trabalho buscou verificar através de um Survey on line veiculado para profissionais de Tecnologia da Informação a adoção do ITIL® no Brasil, especificamente o domínio “Estratégia de Serviços”, domínio este que pode ser negligenciado em função da existência de outros com resultados mai

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Rubio, Juan Luis, and Magdalena Arcilla. "How to Optimize the Implementation of ITIL through a Process Ordering Algorithm." Applied Sciences 10, no. 1 (2019): 34. http://dx.doi.org/10.3390/app10010034.

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One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2010): 23. http://dx.doi.org/10.21727/198409932010.teccen.v3i2.23-34.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2016): 23. http://dx.doi.org/10.21727/teccen.v3i2.246.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Da Silva, Adilson Ricardo, Rafael Rodrigues Pereira, João Paulo Rocha, and Carlos Eduardo Costa Vieira. "Modelo de Gerenciamento de Suporte e Entrega de Serviços de Tecnologia da Informação: Estudo de Caso." Revista Eletrônica TECCEN 3, no. 2 (2010): 23. http://dx.doi.org/10.21727/teccen.v3i2.56.

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O objetivo do artigo é apresentar um modelo de gerenciamento de infraestrutura de Tecnologia da Informação (TI) usando o ITIL (Information Technology Infrastructure Library) em conjunto com o OcoMon, software para Gerenciamento de TI. Realizou-se um estudo de caso a fim de analisar os benefícios de se aplicar essas práticas de gerenciamento de suporte de serviços.

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Rubio Sánchez, Juan Luis. "Optimization Algorithm to Sequence the Management Processes in Information Technology Departments." Computation 9, no. 5 (2021): 60. http://dx.doi.org/10.3390/computation9050060.

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The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes

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Gao, Tian Ying, and Zhi Gang Zhang. "Design and Implementation of IT Operations and Maintenance System for Chinese Universities." Applied Mechanics and Materials 220-223 (November 2012): 2746–49. http://dx.doi.org/10.4028/www.scientific.net/amm.220-223.2746.

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This paper discusses on an IT operations and maintenance system based on Information Technology Infrastructure Library (ITIL). According to the realities of Chinese universities, the system requirements, design and implementation are described. The system adopts a three-tier structure made up of data acquisition layer, data storage layer and application layer, which provides management functions for network equipment, application services, and business systems.

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Smith, Aaron W., and Nayem Rahman. "Can Agile, Lean and ITIL Coexist?" International Journal of Knowledge-Based Organizations 7, no. 1 (2017): 78–88. http://dx.doi.org/10.4018/ijkbo.2017010105.

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Information Technology Infrastructure Library (ITIL) is frequently perceived as overly wordy and bureaucratic while Agile and Lean methodologies are often positioned as a rejection of heavy handed process and governance. But IT Service Management, Agile, and Lean are all focused on the same thing: How to get valuable work done quickly and efficiently in the complex world of IT in order to enable a business's competitive edge. Delivering IT solutions at the speed-of-business while maintaining quality, performance and availability of the Live Environment is a constant balancing act among simulta

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Dayal, Rasbihari, V. Vijayakumar, Rahul Chandra Kushwaha, Abhishek Kumar, V. D. Ambeth Kumar, and Ankit Kumar. "A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries." Journal of Intelligent & Fuzzy Systems 39, no. 6 (2020): 8091–102. http://dx.doi.org/10.3233/jifs-189131.

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This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL c

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Irfandhi, Kornelius, Ariani Indrawati, Dwykie Alexandra, Krisantus Wanandi, Yanuari Harisky, and Suryadiputra Liawatimena. "Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University." ComTech: Computer, Mathematics and Engineering Applications 7, no. 1 (2016): 41. http://dx.doi.org/10.21512/comtech.v7i1.2220.

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Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework f

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Rubio Sánchez, Juan Luis. "Model to Optimize the Decision Making on Processes in IT Departments." Mathematics 9, no. 9 (2021): 983. http://dx.doi.org/10.3390/math9090983.

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The objective of this article is the definition of an algorithm aimed to settle the sequence of implementation of Information Technology Infrastructure Library (ITIL) processes that should be followed in the technology departments for its proper management. The mathematical model presented solves the question of the best ITIL process to implement by using an optimization function that considers the objectives and restrictions given by the company. This model is the basis for an iterative greedy algorithm proposed that generates the optimal sequence of ITIL processes to implement. The algorithm

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Hilabi, Shofa Shofia, and Baenil Huda. "LAYANAN TEKNOLOGI INFORMASI E-GOVERNMENT MENGGUNAKAN FRAMEWORK INFORMATIONTECHNOLOGY INFRASTRUCTURE LIBRARY V.3 (ITIL V.3) DOMAINSERVICE TRANSITION (STUDI KASUS PEMDA KABUPATEN KARAWANG)." Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi 4, no. 1 (2019): 1–12. http://dx.doi.org/10.36805/technoxplore.v4i1.540.

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Teknologi Informasi saat ini sudah menjadi kebutuhan inti suatu organisasi dan bukan hanyas sebagai alat pendukung. Pemerintah daerah tetapi juga sebagai instansi pemerintahan, menjadikan Teknologi Informasi sebagai salah satu visi dan misi yang perlu dicapai. Dalam rangka mencapai good government berdasarkan Peraturan Menkominfo No. 41 Tahun 2007, dibutuhkan suatu pengelolaan TI agar dapat memastikan investasi TI menambah value dan selaras dengan tujuan instansi. Pemerintah saat ini belum memiliki prosedur dan kebijakan yang mengatur tentang pengelolaan layanan TI. Oleh karena itu penelitian

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Mussa, Munir de Sá, Renata Gomes Cordeiro, and Henrique Da Hora. "Attributes of IT certifications aligned to organizations’ needs." Journal of Modelling in Management 16, no. 2 (2021): 506–26. http://dx.doi.org/10.1108/jm2-02-2019-0031.

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Purpose An area of information technology (IT) in organizations is required to manage resources efficiently. For this, IT certifications are adopted by companies and sought by professionals. However, these have many requirements and to identify which are paramount to the performance of their activities and/or are much more important to IT managers is not a trivial task. The purpose of this study is to identify how the processes of the Information Technology Infrastructure Library (ITIL) v3 and Control Objectives for Information and Related Technology (CobiT) 5 certifications are analyzed by IT

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Mohamed, Mirghani S., Vincent M. Ribière, Kevin J. O'Sullivan, and Mona A. Mohamed. "The re‐structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework." VINE 38, no. 3 (2008): 315–33. http://dx.doi.org/10.1108/03055720810904835.

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Yusuf, Yulina, and Arif Gunarto. "Evaluasi Penerapan Teknologi Informasi Menggunakan Framework Itil Versi 3." Sienna 1, no. 1 (2020): 24–34. http://dx.doi.org/10.47637/sienna.v1i1.268.

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Higher education institutions is right now required to have a Website as an information services for the entire of academic community and also to the public STIE Muhammadiyah Kalianda feels that the use of Website is unsatisfactory so that the implementation still needs improvement. Appropriate and easy methods user in carrying out the measurement of Website perormance absolutely are needed, the process of evaluating the performance of information technology implementation that used is the Framework Information Technology Infrastructure Library which is expected to provide a comprehensive solu

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Prabowo, I. Putu Deny Arthawan Sugih, Indah Nur Rachmawati, and Yanti Rahmawati. "Penyusunan SOP Incident Management pada PT. RST dan PT. XYZ Berdasarkan ITIL 3 Versi 2011." Jurnal Eksplora Informatika 10, no. 2 (2021): 110–21. http://dx.doi.org/10.30864/eksplora.v10i2.478.

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Saat ini, IT berperan sebagai enabler atau bahkan driver bagi bisnis organisasi untuk mencapai keunggulan bersaing organisasi tersebut. Hal ini menjadi tantangan bagi suatu perusahaan dalam mengelola kualitas layanannya yang berbasis IT (IT services). Bagaimanapun gangguan (incident) yang dialami oleh IT services kerap menimbulkan business impacts bagi suatu perusahaan penyedia IT services (IT services provider). Dengan demikian, incident perlu dikontrol dalam proses incident management yang mengacu pada best practices Information Technology Infrastructure Library (ITIL) untuk meminimalisir bu

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Mahdalena, Desi, and Widya Cholil. "PENILAIAN IT SERVICE MANAGEMENT PADA INFRASTRUKTUR TEKNOLOGI INFORMASI PT. TELKOM KOTA BENGKULU MENGGUNAKAN ITIL V3." Gema Teknologi 21, no. 1 (2020): 34–41. http://dx.doi.org/10.14710/gt.v21i1.33082.

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IT Service Management (ITSM) is a management concept in providing information technology services properly and successfully to customers, it can also be a method of processing philosophical systems that are centered on the IT service consumer perspective on the company's business. The service management of an organization is basically implemented in the form of the functions of the organization's functions (functions) and the processes that are carried out (processes) in managing and changing the resources (resources) of the organization into the values expected by the customer. ITIL or the su

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Surendro, Kridanto, and Sarifah Putri Raflesia. "Designing Game-Based Service Desk towards User Engagement Improvement." Indonesian Journal of Electrical Engineering and Computer Science 1, no. 2 (2016): 381. http://dx.doi.org/10.11591/ijeecs.v1.i2.pp381-389.

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<p>Along the implementation of Information Technology (IT), there are incident, request, problem, and event. According to this, organizations need to implement a function which can be a single point to provide communication between IT service provider and IT users. Information Technology Infrastructure Library (ITIL) mentions service desk as a function to operate solution of this matter. But, recently organizations find new challenge which is related to service desk staffs’ motivation. The repeated activities which are run by service desk may cause saturation. This situation will affect

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Anunciação, Pedro Fernandes, and Nuno Santos Geada. "Change Management Perceptions in Portuguese Hospital Institutions Through ITIL." International Journal of Healthcare Information Systems and Informatics 16, no. 4 (2021): 1–20. http://dx.doi.org/10.4018/ijhisi.20211001.oa18.

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Organizations function in complex, dynamic and unpredictable environments. Implementing changes must therefore be well planned, managed, and evaluated as such ongoing efforts link organizational performance to peer competitiveness and sustainability. In an era challenged with technological innovations, it is crucial to understand how new changes can leverage traditional methodologies and services supported by information and technology systems. As information-intensive organizations such as hospitals are highly dependent on changing information and technological systems, this understanding is

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Dadashzadeh, Mohammad Dadashzadeh, and T. J. Wharton. "A Value Stream Approach For Greening The IT Department." International Journal of Management & Information Systems (IJMIS) 16, no. 2 (2012): 125. http://dx.doi.org/10.19030/ijmis.v16i2.6912.

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In this paper, we consider the application of Green Value Stream Mapping for greening the information technology functional area of organizations. We advocate the use of Information Technology Infrastructure Library (ITIL) processes to consider value stream maps for both the manufacturing side of the IT department as well as its service delivery arm. In addition, we present steps to be taken by the IT department to eliminate waste in each of seven green waste areas and consider the impact of new technologies for greening the IT department.

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Andry, Johanes Fernandes, and Kevin Christianto. "Evaluating Maturity Level Using Framework ITIL: A Case Study of Service Desk's." International Journal of Information Technology and Business 1, no. 1 (2018): 16–23. http://dx.doi.org/10.24246/ijiteb.112018.16-23.

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Information Technology Governance has become one an important one along with Information Technology Management (ITM) and Information Technology Services Management (ITSM). For ITSM, The IT Infrastructure Library (ITIL) can be used as a quality and excellence service guideline, it improved quality control, service level, efficiency, effectiveness, and expenses of budget from information flow, Service Level Agreements (SLAs), and take control over business and management processes. This research conduct a case study on Company of Freight Forwarder Service will be called FFS, located in Jakarta w

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Mohammadi, Mohammad Mehrabioun, Ahad Zare Ravasan, and Homa Hamidi. "Investigating Critical Success Factors in Implementing ITIL Framework." International Journal of Standardization Research 13, no. 1 (2015): 74–91. http://dx.doi.org/10.4018/ijsr.2015010104.

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Nowadays, many organizations adopt Information Technology Service Management (ITSM) best practices to enhance their IT service related processes. Although many organizations have adopted ITSM frameworks such as Information Technology Infrastructure Library (ITIL), not all have been successful. Keeping this in mind, this paper seeks to identify Critical Success Factors (CSFs) that impact on successful implementation of ITSM frameworks with a focus on ITIL in Iranian organizations as a case of a developing country. Hence, based on a mixed method, at first, with the semi-structured interviews and

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Kastelic, Miha, and Peter Peer. "Managing IT Services: Aligning Best Practice with a Quality Method." Organizacija 45, no. 1 (2012): 31–37. http://dx.doi.org/10.2478/v10051-012-0004-6.

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Managing IT Services: Aligning Best Practice with a Quality MethodManaging information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other qu

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Handayani, Retno Dwi, and RZ Abdul Aziz. "Framework Information Technology Infrastructure Library (Itil V3) : Audit Teknologi Informasi Sistem Informasi Akademik (Siakad) Perguruan Tinggi." Explore: Jurnal Sistem Informasi dan Telematika 11, no. 1 (2020): 29. http://dx.doi.org/10.36448/jsit.v11i1.1456.

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Mardiana, Dwi, and Widya Cholil. "Analisis Information Technology Service Management (ITSM) LPSE Kota Palembang Berdasarkan Framework ITIL V3." Jurnal Intelektualita: Keislaman, Sosial dan Sains 9, no. 1 (2020): 1–8. http://dx.doi.org/10.19109/intelektualita.v9i1.5029.

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Penelitian ini bertujuan untuk mengetahui sejauh mana pengelolaan manajemen layanan telah mencapai Tingkat Kematangan (Maturity Level) dalam mendukung kualitas layanan TI terhadap kinerja dan pencapaian organisasi. Analisis dilakukan dengan menggunakan Framework Information Technology Infrastructure Library (ITIL) V3. Fokus pada penelitian Subdomain yang digunakan yaitu Event Management (EM), Incident Management (IM), Request Fullfilment (RF), Access Management (AM) dan Information Security Management (ISM). Hasil penelitian ini didapatkan tingkat kematangan manajemen layanan teknologi informa

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Novia, Rekha Bella, and Wella . "ITIL 2011: Maturity Level of Service Operation." IJNMT (International Journal of New Media Technology) 6, no. 1 (2019): 50–54. http://dx.doi.org/10.31937/ijnmt.v6i1.1058.

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Service quality is a measurement from users’ hope to the company in fulfilling their needs and desires also service delivery accuracy. Technology and information services can help the company in supporting the company’s business operations. Therefore, the company needs to apply ITSM (Information Technology Service Management) as an operational approach of technology and information services to keep the service quality in the company. The framework that is focusing on providing technology and information services which can be used as a guide is the ITIL framework (Information Technology Infrast

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Mwangi Chege, Stanley. "IT Process Practices in Kenya." International Journal of Management Science and Business Administration 1, no. 7 (2015): 48–59. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.17.1005.

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IT processes are the functions and duties that Information Technology (IT) performs. These activities include development and maintenance of applications, supporting infrastructure (e.g., hardware, systems software and networks) as well as managing human resources. All of these activities have some dependency among each other. Information Technology processes is a practice of ensuring that IT organization serves the needs of the business in a systematic manner so that good performance of the enterprise is guaranteed. It is a set of practices and procedures brought together in unison to ensure

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Diedrichs, Anne. "Learning from ITIL for efficient internal services of authorities." Central and Eastern European eDem and eGov Days 338 (July 15, 2020): 81–89. http://dx.doi.org/10.24989/ocg.v.338.6.

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In the following, we highlight why IT Infrastructure Library (ITIL) proposals, which have long been established for the management of IT services [8], can add value to the management of services offered by the Internal Services division of authorities. The Internal Service divisions of authorities offer a wide range of services that may differ from one authority to another. However, as a rule, the following services are offered as core offers:  Mail processing, messenger service, document creation and management, duplication and printing, e.g. business cards. Facility m

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Ravasan, Ahad Zare, Taha Mansouri, Mohammad Mehrabioun Mohammadi, and Saeed Rouhani. "Supporting the Module Sequencing Decision in ITIL Solution Implementation." International Journal of Information Technologies and Systems Approach 7, no. 2 (2014): 41–60. http://dx.doi.org/10.4018/ijitsa.2014070103.

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Nowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations. In order to successfully implement an ITSM project in an organization, it is essential to implement a suitable ITSM solution to support the related processes. The ITSM solution implementation can be conducted either in a big bang or phased manner by module. The present paper intends to offer the analytical means to support decision-making in the implementation sequence of Information Technology Infrastructure Library (ITIL) solution modules. Sinc

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Lyra, Maurício Rocha, and Claudio Gottschalg Duque. "proposal of the Information Architecture positioning in the management of the TI services." Brazilian Journal of Information Science 5, no. 1 (2011): 50–55. http://dx.doi.org/10.36311/1981-1640.2011.v5n1.04.p50.

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The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union

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Yokkhun, Atcharaporn, and Borworn Papasratorn. "An IT Governance Framework for Virtual Enterprise in Tourism Industry: Evidence from Small Tourism Enterprises in Thailand." International Journal of Innovation and Technology Management 15, no. 03 (2018): 1850023. http://dx.doi.org/10.1142/s0219877018500232.

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Information technology (IT) plays a significant role on a highly information-intensive industry like tourism industry globally and dramatically. Virtual enterprise (VE) concept is an innovation that enables small tourism enterprises (STEs) in developing countries to offer effective tourism services without large investment in IT. As STEs operate their VEs based on cloud-sourcing environment, STEs have to deal with IT risks that may affect the entire organization. As almost all STEs are found lacking in IT management experience, it is not effective to apply traditional IT governance frameworks,

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Hidalgo Ponce, Blanca Faustina, Natalia Patricia Layedra Larrea, and Marco Vinicio Ramos Valencia. "Propuesta de mejores prácticas: ITIL para la gestión de las TIC en apoyo a la actividad docente." Ciencia Digital 3, no. 3.4. (2019): 167–79. http://dx.doi.org/10.33262/cienciadigital.v3i3.4..844.

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Esta investigación propone guiar a los docentes en la gestión del uso de las TIC en el proceso de enseñanza aprendizaje, posibilitando la mejora en la calidad de la educación y con ello la capacidad de aprender. Junto a las TIC se ha considerado la integración de la gestión de información propuestas en ITIL (Information Technology Infrastructure Library Librerías para la Infraestructura de las Tecnologías de la Información). La filosofía ITIL adopta la gestión de procesos y considera que para lograr los objetivos claves de la administración de servicios, los procesos deberían ser usados por la

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Pratiwi, Meylinda Ayu, and Andeka Rocky Tanaamah. "Analysis of IT Service Management in the Salatigaku Application Using the Framework Information Technology Infrastructure Library (ITIL) V3." Journal of Information Systems and Informatics 2, no. 1 (2020): 33–43. http://dx.doi.org/10.33557/journalisi.v2i1.38.

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Abstrak  Manajemen Layanan TI sangat diperlukan dalam meningkatkan kualitas layanan TI agar kebutuhan bisnis dapat berjalan selaras dengan tujuan organisasi. Sejauh ini aplikasi Salatigaku yang dikelola oleh DISKOMINFO sudah cukup baik, namun dalam penerapannya DISKOMINFO masih menjumpai beberapa kendala yang menghambat kinerja operasional. Kurangnya SDM yang mampu menangani setiap permasalahan khususnya di bidang TI menjadi salah satu kendala yang dihadapi oleh DISKOMINFO. Adapun masalah lain seperti belum adanya backup data secara rutin yang dilakukan untuk menjaga aset perusahaan dari

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Rahmani, Hani Fitria, and Erna Himawati. "Combining SDLC Method And ITIL Framework by Involving Auditors." Jurnal AKSI (Akuntansi dan Sistem Informasi) 5, no. 1 (2020): 6–12. http://dx.doi.org/10.32486/aksi.v5i1.431.

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The framework that provides best practice in IT service management is called IT Infrastructure Library (ITIL). The IT service management leads to the management of a service, this service is generated through the system development process. Each system has a different scale, characteristics, requirements, types, and properties but has the same stage in its development, that is by implementing the System Development Life Cycle (SDLC)Software developers on IT projects must implement SDLC by selecting a particular model process. But many IT development teams do not pay attention to software manag

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Cruz, Joseph, and Daniel Lévano. "Nivel de madurez de los procesos de la gestión de servicios en base a BPM - Maturity level in Management Services Processes’ based on BPM." Apuntes Universitarios, no. 1 (November 1, 2011): 143–54. http://dx.doi.org/10.17162/au.v1i1.314.

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Las empresas, a nivel global, tienden a una mayor dependencia de las Tecnologías de la Información (TI), no solo para el mantenimiento operativo de las instancias de la organización, sino también para el aumento de valor a la empresa por medio de la explotación de datos y sobre todo bajo el análisis y optimización de sus procesos. La metodología Business Process Management (BPM), al combinarlas con las buenas prácticas propuestas por Information Technology Infrastructure Library (ITIL), permite la posibilidad de aumentar el valor de la entidad por medio de la mejora y adaptación de los proceso

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Sensuse, Dana Indra, and Miftahul Maulana. "PERANCANGAN STRATEGIS SISTEM INFORMASI: STUDI KASUS DIREKTORAT JENDERAL PENYELENGGARAAN HAJI DAN UMRAH DEPARTEMEN AGAMA RI." Jurnal Sistem Informasi 7, no. 1 (2012): 1. http://dx.doi.org/10.21609/jsi.v7i1.289.

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Pengembangan manajemen dan keorganisasian yang didukung dengan sistem informasi berbasis komputer merupakan instrumen strategis yang dibutuhkan dalam menghadapi era globalisasi pelayanan. Hal ini karena dukungan teknologi informasi dapat memudahkan pengambilan keputusan yang akurat, dapat dipercaya, cepat, dan ekonomis. Kebutuhan yang sama juga dialami oleh manajemen dan keorganisasian di lingkungan Departemen Agama, dan secara khusus Direktorat Penyelenggaraan Haji dan Umrah (Ditjen PHU). Sebagai contoh, pelaksanaan penyelenggaraan haji di Indonesia telah menggunakan perangkat pendukung siste

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Medini, Khaled, Stefan Wiesner, Milad Poursoltan, and David Romero. "Ramping Up Customer-Centric Modular Design Projects: Mobile App Development for Pandemic Relief." Systems 8, no. 4 (2020): 40. http://dx.doi.org/10.3390/systems8040040.

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Today’s fast-growing demands at the global level for mobile applications (apps) cause customers to call for the customization of their apps to fit their individualized needs and business realms. Customization is a challenge for apps-development companies when they want to satisfy their numerous users in a crowded competitive market. Moreover, pursuing customization involves additional challenges when ramping up app development projects in order to meet demands at a larger scale. To address this challenge, we proposed a framework to systematize and support mobile apps’ development consistently

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Puentes Figueroa, Carlos Eduardo, and Gina Paola Maestre-Góngora. "Plan estratégico basado en ITIL para mipymes en el departamento de Arauca-Colombia." Lámpsakos, no. 22 (November 26, 2019): 68–84. http://dx.doi.org/10.21501/21454086.3280.

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Este artículo tiene como propósito presentar una propuesta metodológica resultante de un proyecto de investigación que permitió la construcción de un plan estratégico de TI orientado a la gestión del servicio al cliente para una mipymes de las telecomunicaciones, fundamentado en las buenas prácticas de ITIL Versión 3 (IT Infrastructure Library o biblioteca de infraestructura de TI). Lo que permite dar solución a problemáticas de las mipymes en las cuales existe una carencia de un plan estratégico que defina sus procesos y actividades relacionadas con el servicio al cliente. La metodología defi

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Nageldinger, Guido. "A framework for cut-over management." PeerJ Computer Science 1 (November 4, 2015): e29. http://dx.doi.org/10.7717/peerj-cs.29.

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The purpose of this paper is to provide a governance structure for IT-related projects in order to assure a safeguarded and timely transition to a productive environment. This transitioning, which rarely exceeds a weekend, is colloquially called ‘cut-over’, ‘rollout’ or ‘deployment’. The governance structure is defined in accordance with a set of project-specific deliverables for a cascade-type procedural project-management model, which is integrated within an Information Technology Infrastructure Library (ITIL)-orientated service organization. This integration is illustrated by the use of a s

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Wulan, Vieqi Rakhma, and Agus Hermanto. "Sociopreneurship Business Incubator Design Based On Information Technology As an Innovative Solution for Enhancing Community Welfare." IJEBD (International Journal Of Entrepreneurship And Business Development) 2, no. 2 (2019): 240–54. http://dx.doi.org/10.29138/ijebd.v2i2.749.

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Purpose: This research aimed is to design a sociopreneurship (Social Entrepreneurship) business incubator system by integrating the Information Technology Infrastructure Library (ITIL) features as a supporting tool in managing business incubator. With the sociopreneurship business incubator design is expected to help overcome social problems that occur in the community. Design/methodology/approach: This research is a qualitative research using the Human Centered Design (HCD) method. The stages in this HCD method are Hear, Create and Delivery. However, because the purpose of this study is

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Aeni, Khurotul, and Randi Adzin. "ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services." INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi 4, no. 2 (2020): 203–14. http://dx.doi.org/10.29407/intensif.v4i2.14297.

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The SIMBARU (Academic information System) has The obstacles that currently occur in the SIMBARU process is how to utilize an IT-based academic service system that is ready to run/use in the optimal time optimally, providing services with the right target, fast access that can provide satisfaction to users (user), as well as vision of mission and institutional business objectives can be realized. By using PDCA data analysis Method (Plan, Do, Check, and ACT), it is expected to design a SIP document (Service Improvement Plan) to improve the performance of SIMBARU. The design of SIP documents on S

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Santoso, Daniel Albert, and Agustinus Wijaya. "Grapari Information Technology Service Analysis of Telkomsel Salatiga Using ITIL V3 Domain Service Operation." Journal of Information Technology Ampera 1, no. 3 (2020): 144–54. http://dx.doi.org/10.51519/journalita.volume1.isssue3.year2020.page144-154.

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Parameters for the success of IT in a company or organization are IT services to users in order to support the fulfillment of the business goals of a company or organization. Therefore, information technology has become a major requirement for companies or organizations. Operating IT services in a company or organization cannot be without problems. To find out the extent to which IT services are running and the extent of management in managing and handling incidents and problems in IT service companies, an analysis and assessment of IT services is needed. This research proposes the ITIL framew

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