Books on the topic 'IT Service Management (ITSM)'

The ITSm process design guide: Developing, reengineering, and improving IT service management. Ft. Lauderdale, FL: J. Ross Pub., 2010.

Museum information service: Its management and marketing. Delhi: Pratibha Prakashan, 2008.

Forbes, Pauline Mary. Agentisation: Its implications for human resource management in the Northern Ireland Civil Service. [s.l: The Author], 1993.

Chernyavskiy, Aleksandr. Service right. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014650.

United States. Government Accountability Office. U.S. Postal Service: The service's strategy for realigning its mail processing infrastructure lacks clarity, criteria, and accountability : report to the Chairman and Ranking Member, Special Panel on Postal Reform and Oversight, Committee on Government Reform, House of Representatives. Washington, D.C: GAO, 2005.

Brown, Marianne J. U.S. Postal Service: Efforts and issues to restore its financial stability. Hauppauge, N.Y: Nova Science Publisher's, 2011.

United States. Congress. Senate. Committee on Governmental Affairs. U.S. Postal Service: What can be done to ensure its future viability? : hearing before the Committee on Governmental Affairs, United States Senate, One Hundred Eighth Congress, first session, September 17, 2003. Washington: U.S. G.P.O., 2003.

California. Bureau of State Audits. Vacant positions: Departments have circumvented the abolishment of vacant positions, and the state needs to continue its efforts to control vacancies. Sacramento, Calif: Bureau of State Audits, 2002.

Boyce, Conor. Customer care/service management in small manufacturing firms in Donegal and its relationship to performance. [s.l: The Author], 1994.

United States. Congress. Senate. Committee on Governmental Affairs. U.S. Postal Service: What can be done to ensure its future viability? : hearing before the Committee on Governmental Affairs, United States Senate, One Hundred Eighth Congress, first session, September 17, 2003. Washington: U.S. G.P.O., 2003.

Daniel, Oberle, and SpringerLink (Online service), eds. Handbook of Service Description: USDL and Its Methods. Boston, MA: Springer US, 2012.

South Africa. Public Service Commission. Branch: Monitoring and Evaluation. The turn-over rate of heads of department and its implications for the public service. Pretoria: Public Service Commission, 2008.

How the Social Security Administration can improve its service to the public. Washington, D.C. (400 Virginia Ave., SW, Suite 625, Washington 20024): Social Security Advisory Board, 1999.

United States. Social Security Advisory Board. How the Social Security Administration can improve its service to the public. Washington, D.C. (400 Virginia Ave., SW, Suite 625, Washington 20024): Social Security Advisory Board, 1999.

Wells, Jim. Forest Service: Actions needed for the agency to become more accountable for its performance : statement of Jim Wells, Director, Energy, Resources, and Science Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Forests and Forest Health, Committee on Resources, House of Representatives. [Washington, D.C.]: The Office, 2000.

United States. General Accounting Office. and United States. Congress. House. Committee on Resources. Subcommittee on Forests and Forest Health., eds. Forest Service: Actions needed for the agency to become more accountable for its performance : statement of Jim Wells, Director, Energy, Resources, and Science Issues, Resources, Community, and Economic Development Division, before the Subcommittee on Forests and Forest Health, Committee on Resources, House of Representatives. [Washington, D.C.]: The Office, 2000.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Office, General Accounting. The U.S. Nuclear Materials Information System can improve service to its user agencies: Report to the Secretary of Energy. Washington, D.C: The Office, 1985.

Bolam, Raymond. The management of human resources at the level of school/local authorities and its role in school effectiveness. Paris: Organisation for Economic Co-operation and Development, 1995.

Prakash, Sanoj Daniel. Measuring service quality and assessing the quality management system with its implication on customer satisfaction: An empirical study in a records management and data storage company. Oxford: Oxford Brookes University, 2003.

Commission, Monopolies and Mergers. British Airports Authority: A report on the efficiency and costs of, and the service provided by, the British Airports Authority in its commercial activities. London: H.M.S.O., 1985.

Butterfield, Reginald A. The Introduction of new public management in the police service: Its impact on the role of the police sergeant supervisor. [U.K.]: [s.n.], 2001.

Bowling, Timothy P. Federal downsizing: The President's fiscal year 1996 budget and its compliance with the Federal Workforce Restructuring Act of 1994 : statement of Timothy P. Bowling, Associate Director, Federal Human Resource Management Issues, General Government Division, before the Subcommittee on Treasury, Postal Service, and General Government, Committee on Appropriations, House of Representatives. Washington, D.C: The Office, 1995.

Acquah, Amma. The impact and projections of information systems and its effect on health care administration and management in the National Health Service. Oxford: Oxford Brookes University, 2003.

Office, General Accounting. Business systems modernization: IRS has made significant progress in improving its management controls, but risks remain. [Washington, DC]: GAO, 2003.

United States. Congress. House. Committee on Financial Services. Subcommittee on Housing and Community Opportunity. Oversight of the Rural Housing Service and its fiscal year 2006 budget: Hearing before the Subcommittee on Housing and Community Opportunity of the Committee on Financial Services, U.S. House of Representatives, One Hundred Ninth Congress, first session, March 10, 2005. Washington: U.S. G.P.O., 2005.

Frisch, Wolfgang. Service-Management. Wiesbaden: Deutscher Universitätsverlag, 1989. http://dx.doi.org/10.1007/978-3-663-14557-8.

Bryson, John R., Jon Sundbo, Lars Fuglsang, and Peter Daniels. Service Management. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1.

Kandampully, Jay, ed. Service Management. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-1554-1.

Immigration, United States Congress Senate Committee on the Judiciary Subcommittee on. INS reform: The service side : hearings before the Subcommittee on Immigration of the Committee on the Judiciary, United States Senate, One Hundred Fifth Congress, second session, on proposals to reform the Immigration and Naturalization Service, focusing on its ability to provide services to immigrants, visitors, and prospective citizens, June 11, July 29, and September 16, 1998. Washington: U.S. G.P.O., 1999.

Office, General Accounting. Automated systems: Treasury's efforts to improve its payroll and personnel systems : report to the chairman, Subcommittee on Federal Services, Post Office, and Civil Service, Committee on Governmental Affairs, U.S. Senate. Washington, D.C: The Office, 1989.

United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Civil Service. Contracting at Environmental Protection Agency and its effect on federal employees: Hearing before the Subcommittee on Civil Service of the Committee on Post Office and Civil Service, House of Representatives, One Hundred First Congress, first session, February 23, 1989. Washington: U.S. G.P.O., 1989.

United States. Congress. House. Committee on Post Office and Civil Service. Subcommittee on Civil Service. Contracting at Environmental Protection Agency and its effect on federal employees: Hearing before the Subcommittee on Civil Service of the Committee on Post Office and Civil Service, House of Representatives, One Hundred First Congress, first session, February 23, 1989. Washington: U.S. G.P.O., 1989.

Service, United States Congress House Committee on Post Office and Civil Service Subcommittee on Civil. Contracting at Environmental Protection Agency and its effect on federal employees: Hearing before the Subcommittee on Civil Service of the Committee on Post Office and Civil Service, House of Representatives, One Hundred First Congress, first session, February 23, 1989. Washington: U.S. G.P.O., 1989.

Service operations management. Englewood Cliffs, N.J: Prentice Hall, 1995.

Automotive service management. San Diego: Harcourt Brace Jovanovich, 1989.

Murdick, Robert G. Service operations management. Englewood Cliffs, NJ: Prentice-Hall, 1990.

Murdick, Robert G. Service operations management. Boston: Allyn and Bacon, 1990.

United States. Naval Audit Service. Management Consulting Service. Management Consulting Service. [Falls Church, Va.]: Dept. of the Navy, 1985.

Publishing, Van Haren. itSMF - A Dictionary of IT Service Management. Van Haren Publishing, 2007.

All about Financial Management Service: Its programs, its initiatives. [Washington, D.C.]: Dept. of the Treasury, Financial Management Service, 1988.

United States. National Church Arson Task Force. Financial Management Service., ed. All about Financial Management Service: Its programs, its initiatives. [Washington, D.C.]: Dept. of the Treasury, Financial Management Service, 1988.

United States. Dept. of the Treasury. Financial Management Service., ed. All about Financial Management Service: Its programs, its initiatives. [Washington, D.C.]: Dept. of the Treasury, Financial Management Service, 1988.

Bernhardt, Karl-Heinz. Double-stack unit train container service: Its commercial impact and value to the military skipper. 1986.

Hedeman, Bert, Gabor Vis Van Heemst, and Hans Fredriksz. Project Management: Based on PRINCE2 (ITSM Library). Van Haren Publishing, 2005.

Institute of Food Science and Technology (UK)., ed. Food hygiene training: A guide to its responsible management. London: Institute of Food Science and Technology (UK), 1992.