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Dissertations / Theses on the topic 'IT Service Management System'

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Published: 4 June 2025

Last updated: 1 August 2025

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1

Tang, Liang. "Event Mining for System and Service Management." FIU Digital Commons, 2014. http://digitalcommons.fiu.edu/etd/1442.

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Modern IT infrastructures are constructed by large scale computing systems and administered by IT service providers. Manually maintaining such large computing systems is costly and inefficient. Service providers often seek automatic or semi-automatic methodologies of detecting and resolving system issues to improve their service quality and efficiency. This dissertation investigates several data-driven approaches for assisting service providers in achieving this goal. The detailed problems studied by these approaches can be categorized into the three aspects in the service workflow: 1) preproc

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2

Yoo, Jang Hoon S. M. Massachusetts Institute of Technology. "Service platform strategy : social networking and mobile service platform perspectives." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/67572.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 99-101).<br>The significance of the service platform is increasing, while studies on this phenomenon remain scarce and insufficient. Most of the researches focus on products, market segmentation and how platform triggers innovation and there's a lack of researches that focus on services, the fast growing industry nowadays. In analyzing the service platform

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3

Padgett, James Joseph. "A management system for service level agreements in grid based systems." Thesis, University of Leeds, 2006. http://etheses.whiterose.ac.uk/1348/.

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Grid based systems have increased the opportunity for users to deploy and execute their applications using Grid resources. These resources have varying reliability and performability, particularly when demand is high. If a Grid application is executed at such times, performance may suffer and results may be delayed. In order to overcome this problem, application management is needed to support Quality of Service (QoS) requirements. The Distributed Aircraft Maintenance Environment (DAME) is an example of a Grid based system in which users wish to attach application QoS requirements. In light of

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Spiniak, Juan (Spiniak Irarrazaval). "Digital help service opportunities for communication service providers in the convergent digital home." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/67570.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, February 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 97-100).<br>Homes are becoming increasingly connected as new technologies allow users to access media and information from any-device at anytime. Notebooks, HDTVs, smartphones, media servers, photo cameras, and video cameras, all form part of this new digital ecosystem where - the vision says - information and content will flow easily across devic

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Chowdhury, Abdullahi. "Enhancing service quality and reliability in intelligent traffic system." Thesis, Federation University Australia, 2020. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/173723.

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Intelligent Traffic Systems (ITS) can manage on-road traffic efficiently based on real-time traffic conditions, reduce delay at the intersections, and maintain the safety of the road users. However, emergency vehicles still struggle to meet their targeted response time, and an ITS is vulnerable to various types of attacks, including cyberattacks. To address these issues, in this dissertation, we introduce three techniques that enhance the service quality and reliability of an ITS. First, an innovative Emergency Vehicle Priority System (EVPS) is presented to assist an Emergency Vehicle (EV) in

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6

Kwok, Kai-chiu Jim. "The performance management system of the Customs & Excise Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18596137.

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7

Fadel, Etimad A. "Distributed systems management service." Thesis, De Montfort University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.438881.

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8

Wolf, Verena [Verfasser]. "Service system innovation: an ambidexterity perspective / Verena Wolf." Paderborn : Universitätsbibliothek, 2020. http://d-nb.info/122609743X/34.

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9

Lee, Jinhwan. "Context-based Service Performance Profile Management System in SOA." Thesis, University of California, Irvine, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3599358.

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<p> Service-Oriented Architecture (SOA) is a software paradigm for providing a uniform means to discover, interact with and use capabilities to produce desired effects consistent with measurable preconditions and expectation. SOA also provides a framework for service composition by putting together of a number of services to make a more complex one to fulfill a business process and service reconfiguration by replacing faulty services with better performing services to have seamless business process execution. In general, service integration tries to maximize the performance of a business proce

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10

Gombera, Peter Pachipano. "A risk management system for healthcare facilities service operators." Thesis, University of Derby, 2003. http://hdl.handle.net/10545/202349.

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11

Moran, Mark D. "A study in product-service systems strategies." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/70800.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 122-124) and index of companies, products, and services.<br>What are examples of successful companies innovating in services to create Product- Service Systems that can command a price that exceeds the cost of capital and enhance, protect, or replace the core products? After a brief literature review and discussion of the challenges of classifying and defi

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12

Levitt, Benjamin (Benjamin P. ). "Product service transformation in product-centric firms." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90716.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 95-97).<br>In slow or no-growth economies, firms cannot rely solely on recurring business from large, core customers who often delay or cancel capital investments in belt-tightening times. To achieve growth, firms must lever domain knowledge to expand business markets to find new customers. A core method to accomplish this expansion is through service mo

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13

Kwok, Kai-chiu Jim, and 郭啓釗. "The performance management system of the Customs & Excise Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965258.

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14

Srinivasan, Rajaram. "Analysis of DevOps in complex product-service system development." Thesis, Massachusetts Institute of Technology, 2019. https://hdl.handle.net/1721.1/121802.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, 2019<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 41-42).<br>DevOps, a paradigm in which development and operations processes and teams are considered elements of the same stack, is a new way of thinking in the software engineering domain. It has recently gained significant momentum in development of Product-Service-Systems (PSS) where operations play a significant role in product and service delivery. We hence study a DevOps softwar

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Bhagattjee, Benoy. "Emergence and taxonomy of big data as a service." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90709.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 82-83).<br>The amount of data that we produce and consume is growing exponentially in the modem world. Increasing use of social media and new innovations such as smartphones generate large amounts of data that can yield invaluable information if properly managed. These large datasets, popularly known as Big Data, are difficult to manage using traditional

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van, 't Hof David M. "Service Provisioning in SDN using a Legacy Network Management System." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-204957.

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Software Defined Networking (SDN) has become increasingly popular in combination with Network Function Virtualization (NFV). SDN is a way to make a network more programmable and dynamic. However, in order to create a homogeneous network using this concept, legacy equipment will have to be substituted by SDN equipment, which is costly. To close the gap between the legacy world and SDN, we introduce the concept of a legacy Network Management System (NMS) that is connected to an SDN controller to perform service provisioning. This way, the NMS is capable of configuring both legacy as well as SDN

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Papanikolaou, Aikaterini. "Server and management system design for a distributed VoD service." Thesis, University College London (University of London), 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342295.

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Krishnan, Sathyavakeeswaran. "Web Service Interface for Legacy Virtual Product Lifecycle Management System." Thesis, Uppsala universitet, Institutionen för informationsteknologi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-283570.

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Enterprises have deployed Legacy Systems to carry out the mission critical business processes within its current IT infrastructure. Legacy Systems being primary assets of the organization, the key challenge of such systems is reusing and leveraging the valuable business logic that resides within these applications. Despite the significant business value provided by the legacy systems, to conform to the changing business needs demands transition of these legacy systems towards modern architecture. Service Oriented Architecture (SOA) an architectural approach helps enterprises in reuse of existi

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Walldén, Marcus, and Aylin Özkan. "A graph database management system for a logistics-related service." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-205184.

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Higher demands on database systems have lead to an increased popularity of certain database system types in some niche areas. One such niche area is graph networks, such as social networks or logistics networks. An analysis made on such networks often focus on complex relational patterns that sometimes can not be solved efficiently by traditional relational databases, which has lead to the infusion of some specialized non-relational database systems. Some of the database systems that have seen a surge in popularity in this area are graph database systems. This thesis presents a prototype of a

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Wong, Regan (Regan A. ). "Patterns of innovation in service industries." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42376.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.<br>Includes bibliographical references (p. 81-83).<br>Over the years, scholars studying technology-based innovation have uncovered patterns of success and failure. Many of the lessons learned from these observations can serve as powerful guidelines for leaders of industry as they guide their firms into new markets or help defend against emerging challengers. Most of the studies to date, however, have been based on research in manufactured product industries, while relatively little has been done t

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Ramaratnam, Rajiv. "An analysis of service oriented architectures." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42372.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.<br>Leaf 96 blank.<br>Includes bibliographical references (leaves 88-95).<br>Introduction: Corporations all across the globe and of various sizes rely on their IT systems for business processes, reduction of process lifecycle and management of resources. These systems house several applications for internal sales, purchasing, finance, HR and so on. In any such typical organization, IT systems are a heterogeneous mix of hardware, operating systems and applications. Many of these applications run on

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Latner, Avi. "Feature performance metrics in a service as a software offering." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/67562.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 46-47).<br>Software as a Service (SaaS) delivery model has become widespread. This deployment model changes the economics of software delivery but also has an impact on development. Releasing updates to customers is immediate and the development, product and marketing teams have access to customer usage information. These dynamics create a fast feedback lo

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Del, Val Noguera Elena. "Semantic Service management for service-oriented MAS." Doctoral thesis, Universitat Politècnica de València, 2013. http://hdl.handle.net/10251/27556.

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Actualmente, los sistemas informáticos complejos se describen en términos de entidades que actúan como proveedores y consumidores. Estas entidades ofrecen su funcionalidad a través de servicios e interactúan entre ellas para ofrecer o pedir estos servicios. La integración de Sistemas Multi-Agente Abiertos y de Sistemas Orientados a Servicios es adecuada para implementar este tipo de sistemas. En los SMA abiertos, los agentes entran y salen del sistema, interactúan con los demás de una manera flexible, y se consideran como entidades reactivas y proactivas, capaces de razonar acerca de lo que su

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Solórzano, Benito. "Web-based database management system for research and development laboratories: Technical service support system." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/2088.

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Challa, Abhishek. "Fleet management system." Kansas State University, 2016. http://hdl.handle.net/2097/34525.

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Master of Science<br>Department of Computer Science<br>Daniel Andresen<br>Web services have become quintessential in web application development. RESTful web services are one way of providing interoperability between computer systems on the internet. REST-compliant web services allow requesting systems to access and manipulate textual representations of web resources using a uniform and predefined set of stateless operations. These services, which are online APIs, can be accessed from various applications and the results can be used to offer specific functionality to users. This project consi

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Tadevosyan, Davit. "System dynamic framework for analyzing organizational stress : United States Postal Service case study." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/100365.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 102-106).<br>Stress, both individual and organizational, appears to be an increasing problem in any society, and more so in organizations. It already is taking a significant toll on corporate and national levels. Slow recovering economy and pressures on bottom lines, especially for financially constrained organizations, further emphasize the problem and

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Maack, Christina. "Logistics Service Providers’ Environmental Management." Licentiate thesis, Linköpings universitet, Logistik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-84425.

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This thesis aims to give a holistic description of logistics service providers’ environmental management, which has been lacking in literature. The aim is also to analyse how the logistics service providers’ environmental management provides value to their business, and to discuss its role in their business. This research contributes to the literature on green logistics, which regard the environmental sustainability related to logistics systems but largely lacks the logistics service providers’ perspective. The results support logistics service providers, who meet increasing demands on environ

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Мирошниченко, Юлія Олександрівна, Юлия Александровна Мирошниченко, Yuliia Oleksandrivna Myroshnychenko, and V. V. Prydatko. "Features of the personnel management system of Sumy regional employment service." Thesis, Sumy State University, 2016. http://essuir.sumdu.edu.ua/handle/123456789/49296.

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In conclusion we can say that the study confirmed the fact that the formation of public policy and personnel Sumy regional employment center must be subordinated to the task of administrative reform, democratization and optimization of administrative activity in the area of the organization. One of the priorities of the Sumy regional employment center should be the implementation of the program on training and retraining of employees. Reforming the public service must be accompanied by reform of training, retraining and skills development. [3]

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余兆榮 and Philip Yue. "An airline cabin crew appraisal system with a service qualityapproach." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267828.

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Shiaa, Mazen Malek. "Mobility management in adaptable service systems." Doctoral thesis, Norwegian University of Science and Technology, Department of Telematics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-882.

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<p>Telecommunication service systems have been developing rapidly during the last five decades. The service architectures as well as the technologies for design, implementation, deployment, execution, and management of the services have been under continuous development. The focus of this thesis is mobility management in adaptable service systems. Adaptable service systems are service systems that adapt dynamically to changes in both time and position related to users, nodes, capabilities, status and changed service requirements and mobility management is the handling of movements of the vario

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Grass, Marcus. "Performance management systems in customer service." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264205.

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When management sets performance goals the expectation is that employees should strive to reach them, they are used to drive motivation and increase performance. However, the task of instituting performance goals should not be taken lightly. The goals need to fair, measurable, and accepted by the employees who are to adopt them. There are pitfalls to avoid when setting up performance management systems. If goals are not fair, they can breed resentment against the performance management system. If goals are not easily measurable, their validity in the view of the employees can fade as they cann

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Ponsignon, Frédéric. "Process design in an information-intensive service delivery system : an empirical study." Thesis, University of Exeter, 2010. http://hdl.handle.net/10036/104654.

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The objective of this thesis is to explore the design of operational processes in information-intensive service delivery systems. Empirical data is presented which builds upon existing literature within the Business Process Management (BPM) and Service Operations Management (SOM) disciplines. Adopting a theory building mode, the thesis concludes with the formulation of several research propositions which specify the design characteristics of the processes that provide the service concept to the customer. The research addresses a number of gaps in the literature. First, there is little empirica

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Espinosa, Vasconcelos Fernando (Francisco Fernando). "An exploration of architectural innovation in professional service firms." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42353.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.<br>Includes bibliographical references (leaves 103-105).<br>Architectural innovation is achieved using architectural knowledge to reconfigure an established system to link together components in a new way that provides a competitive advantage. Components in professional service firms are the expertise areas in which the firms have developed proficiency or those in which they plan to develop it. Competitive advantage in professional service firms is related to the capacity of the firm to add contin

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Truong, Hai The 1962. "Management framework of automotive full service supplier in computer aided engineering (CAE)." Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/91742.

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Hwang, Yousub. "Facilitating Web Service Discovery and Publishing: A Theoretical Framework, A Prototype System, and Evaluation." Diss., The University of Arizona, 2007. http://hdl.handle.net/10150/196129.

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The World Wide Web is transitioning from being a mere collection of documents that contain useful information toward providing a collection of services that perform useful tasks. The emerging Web service technology has been envisioned as the next technological wave and is expected to play an important role in this recent transformation of the Web. By providing interoperable interface standards for application-to-application communication, Web services can be combined with component-based software development to promote application interaction and integration within and across enterprises. To m

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Lee, Kwang Jun. "The web-based graphic service request system for facility management of apartments." Thesis, Texas A&M University, 2006. http://hdl.handle.net/1969.1/4396.

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This research investigates the feasibility of web technology as a means of handling service requests for delivering high quality service in building operation and maintenance. This research proposes a web-based graphic service request (WGSR) system as a pragmatic solution to the limitations of current computerized maintenance management system (CMMS) processes. Service request process in CMMS was developed as text-based, so that it is hard for ordinary tenants to use. Therefore, when tenants have a problem in a facility, they prefer calling in service requests or going to the office instead of

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Sousa, Carlos Filipe Gouveia de. "Service-oriented infrastructure to support the control, monitoring and management of a shop floor system." Master's thesis, Faculdade de Ciências e Tecnologia, 2014. http://hdl.handle.net/10362/12533.

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Dissertação para obtenção do Grau de Mestre em Engenharia Electrotécnica e de Computadores<br>Service-oriented Architecture (SOA) paradigm is becoming a broadly deployed standard for business and enterprise integration. It continuously spreads across the distinct layers of the enterprise organization and disparate domains of application, envisioning a unified communication solution. Service-oriented approaches are also entering the industrial automation domain in a top-down way. The recent application at device level has a direct impact on how industrial automation deployments will evolve

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Eriksson, Simon. "System Analysis of Energy-Constrained Quality of Service and Power Management Techniques." Thesis, KTH, Maskinkonstruktion (Inst.), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-99457.

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This master’s thesis is a part of the GEODES project, Global Energy Optimization for Distributed Embedded Systems, and deals with the issues regarding energy-constrained Quality of Service , QoS, in real time embedded systems. Due to the development in the areas of embedded systems, new demands have arisen. Especially for mobile devices, the increase of functionality has overrun the development of batteries. To deal with these kinds of problems a new aspect of QoS has become of interest. The new aspect is to bring power awareness into the system. Power awareness means to enable enhancements o

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Xie, HengHeng. "A QoS-aware system for service composition and management on overlay network." Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28368.

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The research work of this thesis is motivated by a desire to build up efficient Quality of Service (QoS) insurance framework on overlay network. With the rapid development of Service Oriented Architecture, there is a growing interest in the design of efficient QoS-aware system. The difficulties of building QoS-aware system include service addressing, service composition, service management among others. Therefore, an integrated framework needs to be proposed to fulfill all these features. Meanwhile, load balancing is also a critical issue for solving scalability problem, when achieving high pe

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Chen, Yu-Kai, and 陳毓凱. "Mobile Cloud Service Management System." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/52865133172953084887.

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碩士<br>國立高雄第一科技大學<br>資訊管理研究所<br>103<br>In recent years, due to rapid development of Internet and smart phone, it makes a significant change for people’s operation model on Internet. Currently, we use mobile device connect to Internet instead of personal computer, this model make user more easily to manage these virtual machines in cloud platform. Based on the fact that almost everyone has a smartphone, in this research the main purpose is to manage the cloud virtual machines by using smart mobile device. In order to avoid the limitations from the numerous different types of mobile device, this

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Hung, Jul-Lung, and 洪瑞龍. "A Mobile Agent Based Workflow Management System - Leave Management Service System." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/69484758712267493154.

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碩士<br>靜宜大學<br>資訊管理學系研究所<br>92<br>To an enterprise, workflow management is always a complicated job. An enterprise’s workflow management faces unforeseen challenges when the enterprise keeps upgrading and integrating the business process by information technology. Facing the variable business environment, it always leads to diversified organization. For example, diversified organization will extend the process flow to Internet. Therefore, a limited bandwidth of Internet will be an obstacle for the efficiency. Meanwhile, it faces the direct threat from the Internet security. As a Mobile Ag

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許勝凱. "Deployment of a Service Level Management System to Support IT Service Management." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/07045213235273037731.

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碩士<br>國立交通大學<br>管理學院碩士在職專班資訊管理組<br>96<br>The evolution of enterprise services is gradually changing the need for Service-oriented management from Technology-oriented management. Instead of building business process according to IT demand, Service-oriented management offers a new way of regarding IT assets as service components to integrate service functions as well as organization benefits. The IT Service is well underway in the enterprise to react as a rapid pace solution when services and solutions getting problems. This study integrates the concepts of Service Level Agreement and Capacity M

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Chen, Chin-ming, and 陳欽銘. "Service-Oriented Customer Relationship Management System." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/82942284842708800289.

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碩士<br>國立臺灣科技大學<br>資訊管理系<br>101<br>In the past, Enterprise invested hug amount and resources in IT infrastructure; mostly they were focus on cost reduction and how to improve sales revenue. They were quite less concentrate on information integration of Sales/After Service/Quality and R&;D. In this time, the management team discovery that we have to focus on customer relationship and provide the particularly services for customer, then we could have chance to increase revenue and improve market sharing. CRM (Customer Relationship Management) is fully integrated with ERP (Enterprise Resource Plan

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CHING-SHUO, TSENG, and 曾清碩. "A Study of Service Management Information System." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/81926880994346379198.

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碩士<br>華梵大學<br>資訊管理學系碩士班<br>95<br>Due to the Information Education Policy Execution for Elementary School program of Government and Information-Seeded school, and the information equipments each school bought for itself and the strategy of every class has its own computer, the information business has increased substantially. To service these information equipments has become the heavy business of Technology Coordinators. Therefore, it’s seem to have to do some advisable manage ways to establish and develop a SMIS that suit for elementary school. About this problem, Our research state on chapte

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Chan, Ya-Hui, and 詹雅慧. "Building an Integrative Service Management System for Service Failures Identification and Service Recovery." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/54244614723052878810.

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博士<br>中華大學<br>科技管理博士學位學程<br>99<br>As service sector plays a decisive role in economic development, it is widely recognized that the success of the service sector is an essential factor in measuring an economy’s progress. Especially in today’s competitive environment, delivering superior service to decrease customer complaints and further increase customer satisfaction and value is critical to a firm’s sustainability. As it is difficult for firms to avoid all service failures, the service recovery implementation has then become an important issue. In view of quality functional deployment (QFD)

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Nabais, Joao Luis Gomes Marques Casalta. "InTeligent - Interoperable Telecommunications ITIL-compliant Services Management System." Master's thesis, 2013. http://hdl.handle.net/10316/35613.

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Dissertação de Mestrado em Engenharia Informática apresentada à Faculdade de Ciências e Tecnologia da Universidade de Coimbra<br>Over time services became bound to technology resources, consequently a great need for IT service management (ITSM) appeared. With it, a set of industry best practices were gathered and complied into, what is known today as Information Technology Infrastructure Library (ITIL) and is highly adopted in today's industry. Implementing ITIL is not linear and becomes highly expensive to companies, since costs for hiring ITIL certi ed professionals or for ITIL certi cation

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Lin, Yi-Ming, and 林毅銘. "SLA-based Service Management System for Streaming Media." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/57744690150304940555.

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碩士<br>國立中央大學<br>資訊工程研究所<br>95<br>With the development of broadband network, streaming media services are popular in recent years. It is an important issue to manage streaming media services. To guarantee the Quality of Service (QoS), the agreement should be drawn up between service requestors and service providers. Service requestors can treat criterion of service decided by QoS as preference. Service providers also can improve their service through the QoS. The thesis proposed a streaming media management system based on Service Level Agreement (SLA). It can monitor service by agents through

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Purevjav, Mart, and 卜青婷. "Apply HACCP to University’s Food Service Management System." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/43458209797318454884.

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碩士<br>國立聯合大學<br>管理碩士學位學程<br>102<br>The purpose of this thesis is to apply HACCP (Hazard Analysis and Critical Control Point System) system to university’s food service management. The restaurant food sector has experienced significant growth in the past few decades due to population growth and rapid urbanization and consequently, food safety has become a critical issue in world. Humans being have the basic rights to eat safe food, and to be free from fear of eating harmful substances, which may cause negative health impact. The HACCP system is an effective tool for reducing hazards related to

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Shen, Chun-Lan, and 沈春蘭. "The Construction of an Information Service Management System." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/80901628238211825886.

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碩士<br>華梵大學<br>資訊管理學系碩士班<br>95<br>The advancement of nowadays information and communication technology and the on-going increases of user’s requirements bring out the continuous upgrade of the information service system offered by the organization. This paper applies a method structuring a portal of the information service system offer a specific library. Through the steps of document exploration, analysis and structure planning including analyze of user requirement and the clarification of the requirement specification. The information service system is completed using outsourcing and project

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Chen, Sheng-Hui, and 陳勝輝. "Design and Implementation of A Personalized Service Management System." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/83987512483207471927.

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碩士<br>國立交通大學<br>資訊科學系<br>88<br>Due to the dramatic improvement of information technology and the rapid growth of E-commerce, how to provide personalized services to users according to their favorites becomes a key factor of the success of E-commerce. In this thesis, a service construction approach is first proposed to help service providers to create their services, and then we design an object-oriented Personalized Service Management System (PSMS) which can provide the personalized services at run-time by properly combining some services created by service construction approach. In PSMS, each

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