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Journal articles on the topic 'IT Service Management System'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Sawant, Prof Aparna. "Farming Services Management System." International Journal for Research in Applied Science and Engineering Technology 9, no. VII (2021): 440–46. http://dx.doi.org/10.22214/ijraset.2021.36360.

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In India, 70% people are related directly or indirectly to farming. The major challenge for farmers to get farmer related services like labour and tractor related services because of poor communication between service providers and farmers . The FSMS (Farming Services Management System) will provide the convenient way by which farmers will get various farming related services like labour services for planting, weeding, cutting etc. and tractor services like ploughing, rotatory machine, moving heavy weights etc. The system will provide the list of service providers with charges according to the

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Boqing Feng, Boqing Feng, Xiaolei Xu Boqing Feng, Congxu Li Xiaolei Xu, Wenbin Liu Congxu Li, and Mohan Liu Wenbin Liu. "GIS-Based Electric Service Resource Management System." 電腦學刊 34, no. 3 (2023): 387–97. http://dx.doi.org/10.53106/199115992023063403029.

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<p>With the increasing investment in railway construction, China’s railway transport network is now very sound, the number of operating miles is growing, and the operating speed has also made a qualitative leap. At the same time, the safety and reliability of the operation of railway signal cables and other electrical equipment has also put forward higher requirements. At the present stage, the management of railway electrical services equipment mainly relies on manual management, which is cumbersome, inefficient and unsuitable for multi-user sharing. At the same time, the structure of r

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Shende, Snehal B., and Prajakta P. Chapke. "Cloud Database Management System (CDBMS)." COMPUSOFT: An International Journal of Advanced Computer Technology 04, no. 01 (2015): 1462–66. https://doi.org/10.5281/zenodo.14768513.

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Cloud database management system is a distributed database that delivers computing as a service. It is sharing of web infrastructure for resources, software and information over a network. The cloud is used as a storage location and database can be accessed and computed from anywhere. The large number of web application makes the use of distributed storage solution in order to scale up. It enables user to outsource the resource and services to the third party server. This paper include, the recent trend in cloud service based on database management system and offering it as one of the services

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KS, Ms Surabhi, and S. Kiranraj. "Mobile Shop Management System." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 09 (2024): 1–4. http://dx.doi.org/10.55041/ijsrem37635.

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The "Mobile Shop Management System" project is designed to automate the operations of a mobile shop, focusing on managing product details, customer information, employee data, sales, and services. The system uses Visual Basic .NET for the front-end and SQL Server for the back-end, providing a user-friendly interface to improve efficiency by automating tasks like inventory updates, billing, and report generation. Key features of the system include: 1. Customer and Employee Profiles: Maintains detailed records of customers and employees, with unique identifiers to avoid duplication. 2. Inventory

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A.R., Akhmedjanov. "Competency-based Human Resources Management System at Service Enterprises." Journal of Advanced Research in Dynamical and Control Systems 12, SP7 (2020): 144–49. http://dx.doi.org/10.5373/jardcs/v12sp7/20202092.

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Dhanvijay, Nikita Ishwar. "AI-Based Smart Utility Management System." International Journal for Research in Applied Science and Engineering Technology 13, no. 3 (2025): 186–88. https://doi.org/10.22214/ijraset.2025.67207.

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This research explores the development and implementation of an AI-based Smart Utility Management System that allows users to book home services such as cleaning, electrical, plumbing, and more. The system integrates AI-powered features like personalized user experiences, chatbots, predictive analytics, image recognition, and smart scheduling to enhance efficiency and user satisfaction. Additionally, it incorporates non-AI features like user dashboards, loyalty programs, multilingual support, and service provider profiles to improve accessibility and engagement. This paper outlines the system’

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Wu, Su Yan, and Wen Bo Li. "Research on Knowledge Service Oriented Expert Management System." Applied Mechanics and Materials 519-520 (February 2014): 1568–71. http://dx.doi.org/10.4028/www.scientific.net/amm.519-520.1568.

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The distinctive characteristics of knowledge service oriented expert management system needs to have instant, on-demand service, accurate service, comprehensive services, and personalized service. In order to meet the requirements of the establishment of this system, this paper studied the construction of expert resources and expert retrieval services , and The crowdsourcing technology-based open expert body build, experts of different heterogeneous data sources access to information based expert body interaction semantics expert retrieval method

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Zhao, Huan, and Qiu Hong Wu. "Custom Service Support Management Information System." Applied Mechanics and Materials 687-691 (November 2014): 4840–43. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.4840.

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In the era of the Internet as the core of globalization the interaction of enterprises, enterprises are faced with a series of thorny issues about how to make social relations resources into corporate sales and development resources. In the past Management strategy is from product-centric to customer-centric. If the companies want to survival and development, we must establish a good relationship with closely customers. By a good corporate credit, high quality products, quality service, to attract new and old customers to standardize the management, warm and caring, and efficient services to s

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KUMAKI, K., I. NAKAGAWA, K. NAGAMI, T. OGISHI, and S. ANO. "A Hierarchical Service Management System for MPLS Network Services." IEICE Transactions on Communications E90-B, no. 10 (2007): 2764–71. http://dx.doi.org/10.1093/ietcom/e90-b.10.2764.

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Kotha, Shravan K., Michael P. Barnum, and David A. Bowen. "KeyCorp Service Excellence Management System." Interfaces 26, no. 1 (1996): 54–74. http://dx.doi.org/10.1287/inte.26.1.54.

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Pal Singh Toor, Tajinder. "Building effective service management system." Business Strategy Series 10, no. 1 (2008): 61–67. http://dx.doi.org/10.1108/17515630910937805.

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Kawade, Vedant, Sakshi Wankhade, Manjiri Raut, et al. "Automobile Service Center Management System." International Journal for Research in Applied Science and Engineering Technology 11, no. 5 (2023): 4531–37. http://dx.doi.org/10.22214/ijraset.2023.52141.

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Abstract: The Garage Management System allows the user to keep track of all garage operations. It is a web-based tool that allows the user to manage the garage's stock, check for repair estimates, and schedule deliveries, among other things. It keeps track of the vehicle’s service history as well as the time spent in the mechanic's shop. It also keeps track of the car components inventory. It will keep track of all cars that have been maintained and will be able to send service reminders to clients depending on the service dates. Admin access to the Garage Management System is restricted. The

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Maharjan, Hira Gopal. "Land Records Information Management System." Journal on Geoinformatics, Nepal 14 (March 13, 2017): 26–31. http://dx.doi.org/10.3126/njg.v14i0.16970.

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The land administration services are being provided using traditional methods and processes. The record keeping system is mainly based on manual system so far. There is increasing need for efficient and effective delivery of land administration services. Government organizations use Information and Communication Technology to increase efficiency and effectiveness in the service delivery. E-Government can bring improvement in efficiency, easy availability and accessibility of service and information to the citizens, business organization, professional users as well as government organizations.

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Omopariola, Adebola Victor, Raphael Ozighor Enihe, Chukwudi Nnanna Ogbonna, Felix Uloko, Manasseh Chukwudubem Ezeocha, and Monday J. Abdullahi. "Design and Implementation of a Tailoring Management System (Virlor)." Open Journal for Information Technology 6, no. 2 (2023): 67–96. http://dx.doi.org/10.32591/coas.ojit.0602.01067o.

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The tailoring method has a popular view of being a Manuel method, in which clients must attain out to the tailor physically, select the materials for their clothing, provide their measurements, and, in most circumstances, return to the tailor shop to pick it up, consuming more time and more resources. as time progresses the provision of services has modernized, and even preference of service provision of customers has also modernized as well, customers of recent would prefer to employ mobile services that can easily reach them rather than Manuel conventional service deliveries. in this recent

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Šrubařová, Ružena. "Quality in Service Management System According to ISO 20000." Research Papers Faculty of Materials Science and Technology Slovak University of Technology 20, Special-Number (2012): 126–30. http://dx.doi.org/10.2478/v10186-012-0021-6.

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Abstract ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

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Darwis, M., Soraya Soraya, Kurniati Nawangwulan, Dian Ekawaty, Ali Imran, and Yusnita Yusfik. "Hospital Management Information System." International Journal of Health Sciences 1, no. 4 (2023): 485–92. http://dx.doi.org/10.59585/ijhs.v1i4.174.

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Information systems are an important factor for improving services as well as data savings for hospitals. Computerized service information systems are the right solution to solve problems. This research aims to determine the application of the Hospital Management Information System at Luwu District Hospital in improving service quality. The hospital management information system at Batara Guru Belopa Hospital includes three activities, namely input, process and output, which in its implementation is influenced by driving and inhibiting factors. The results of this research reveal that the RL 1

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J.Selvin, Paul Peter* &. Dr. G. Mahadevan. "QOS MANAGEMENT SYSTEM FOR MOBILE CLOUD." INTERNATIONAL JOURNAL OF ENGINEERING SCIENCES & RESEARCH TECHNOLOGY 6, no. 10 (2017): 527–33. https://doi.org/10.5281/zenodo.1036409.

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The rapid innovation of technology in smartphones, increase the no of people using internet using a smartphone. Cloud computing is shifting the mode of data usage. Thereby having an effect on mobile usage. Cloud computing is viewed as the prospect of Internet services. Cloud computing faces a lots of obstacles, among it the prime concern is Quality of Services (QoS), how a mobile service provider can ensure quality of service, for its users. As a result of this here, we provide a QoS management system for Mobile Cloud Computing using QOS aware algorithm for MCC taking in to consideration QoS f

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Nazarenko, V. A., and B. P. Ostroushko. "SMART CITY MANAGEMENT SYSTEM UTILIZAING MICRO-SERVICES AND IOT-BASED SYSTEMS." Energy and automation 71, no. 1 (2024): 29–38. http://dx.doi.org/10.31548/energiya1(71).2024.029.

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Urban governance is without a doubt a very complicated activity. The city doesn't just consist of people and buildings, there are transport and road infrastructure, critical infrastructure, medical facilities, road cover, industrial equipment and many more. Besides, the city council provides a wide range of services to the public. Among them healthcare, welfare, economic and finance supply, labor, real estate management and others. Information management systems and web services are employed for digital management, while various embedded management systems are used for equipment management and

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Syafira, Zahara, and Asima Yanti Sylvania Siahaan. "Public Sector Innovation Through Web Marriage Management Information System." Jurnal Ilmiah Ilmu Administrasi Publik 14, no. 1 (2024): 321. http://dx.doi.org/10.26858/jiap.v14i1.62059.

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Improving the quality of public services is carried out by the government, one of which is by creating public service innovations. SIMKAH (Nikah Management Information System) is present as a public service innovation related to marriage registration services at the website-based District KUA. The research method carried out at the Office of Religious Affairs (KUA) of Tanjung Morawa District, Deli Serdang Regency using a qualitative descriptive approach with 5 variables including Relative Advantage, Compatibility, Complexity, Triability and Observability. The results showed that the SIMKAH is

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Pencheva, Evelina, Ivaylo Atanasov, and Ventsislav Trifonov. "Identity Management in Future Railway Mobile Communication System." Applied Sciences 12, no. 9 (2022): 4293. http://dx.doi.org/10.3390/app12094293.

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The Future Railway Mobile Communication System (FRMCS) has emerged as a worldwide standard for railway communication. This technology enables the operational efficiency and safety of railways to be improved by providing mission critical communications, machine-type communication for the railway system on board, in addition to trackside telemetry and broadband connectivity for passengers. Different equipment types, users, and functional identities can be involved in communication, and each of them is uniquely identified. Identity management is an important part of the security functions provide

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Chmiel, Wojciech, Jan Derkacz, Stanisław Jȩdrusik, et al. "Workflow management system with smart procedures." Multimedia Tools and Applications 81, no. 7 (2022): 9505–26. http://dx.doi.org/10.1007/s11042-021-11658-6.

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AbstractSupervision of repair and diagnostic works aimed at improving the safety of maintenance crews is one of the key objectives of the distributed INRED system. Working in a real industrial environment, the INRED system includes, among others, the so-called INRED-Workflow, which provides an infrastructure for process automation. Participants of the service processes, managed by the INRED-Workflow, are controlled at each stage of the performed service procedures, both by the system and other process participants, such as quality managers and technologists. All data collected from the service

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Sun, Jun, and Qiulan Luo. "Research on Application of Health Medical Information Science Data Sharing Standard System in Sports Rehabilitation." Journal of Medical Imaging and Health Informatics 11, no. 3 (2021): 996–1003. http://dx.doi.org/10.1166/jmihi.2021.3352.

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The development of medical information technology has rapidly promoted the development of medical information technology towards intelligence. Health medical data provides basic data resource protection for intelligent medical services and smart medical services. This article abstracts the typical models of domestic and international health medical information management services, and provides theoretical basis and practical reference for the building of an evaluation index system for health management service capabilities. An system for health management service capabilities under a data shar

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Mikheev, A. E., O. A. Fokht, and I. L. Khait. "A service management strategy in the Hospital information system." Manager Zdravoochranenia, S (December 1, 2022): 23–33. http://dx.doi.org/10.21045/1811-0185-2022-s-23-33.

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To determine the strategy of service management in medical institutions, the article discusses the basic concepts associated with services, gives goal-setting, defines the roles, properties and attributes of medical services, gives recommendations for managing services through the HIS. Service management is considered on the example of HIS Interin PROMIS Alpha (Interin Technologies, Moscow). P u r p o s e . Develop a strategy for managing medical services, define goals and objectives for managing services. Analyze the role of information technology in the implementation of medical services in

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Rak, Loris, Borna Debelić, and Siniša Vilke. "Modelling the railway port infrastructure management system." Pomorstvo 30, no. 1 (2016): 88–94. http://dx.doi.org/10.31217/p.30.1.12.

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Regarding the organisation of the railway in Croatian ports, the institutional framework on which the railway within the port operates is relatively uncertain with potential conflicts of the national and EU legislation as well as diversities in practical approaches from the governing institutions towards empirical solutions on the field. This paper develops possible models for organisation of the management of rail transport services within the port area in order to research governance mechanism and provide standards of quality of railway operations, which are in accordance with the existing l

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Samchuk, Lyudmila, and Yuliia Povstiana. "UML DIAGRAMS OF THE MANAGEMENT SYSTEM OF MAINTENANCE STATIONS." Informatyka, Automatyka, Pomiary w Gospodarce i Ochronie Środowiska 14, no. 4 (2024): 141–45. https://doi.org/10.35784/iapgos.6320.

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Vehicle uptime is becoming increasingly important as transportation solutions become more complex and the transportation industry looks for new ways to be competitive. Traditional fleet management systems are gradually being extended with new features to improve reliability, such as better maintenance planning. Typical diagnostic and predictive maintenance techniques require extensive experimentation and simulation during development. This is not possible for the entire vehicle as it would require too many engineering resources. The developed diagrams presented in the article reflect the proce

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Kandampully, Jay, and Ria Duddy. "Service System." International Journal of Hospitality & Tourism Administration 2, no. 1 (2001): 27–47. http://dx.doi.org/10.1300/j149v02n01_02.

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Afify, Esraa A., and Mona A. Kadry. "Generic Approach for Customer Management System." Future Computing and Informatics Journal 4, no. 1 (2019): 16–36. http://dx.doi.org/10.54623/fue.fcij.4.1.3.

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Customer Complaints are considered as valuable and significant information that can be utilized to attain customer satisfaction. Accordingly, a complaint handling system can address customer dissatisfaction and prevent similar problems from reoccurring. The aim of this paper is to investigate the level of relationship between the complaints and complaint behaviors of the customers who benefit from the services offered. In this paper, a generic approach for the Customer Complaint Management System is proposed to have the ability to minimize customers’ dissatisfaction and on the other hand to mo

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Lee, Hoon. "Service Management System for Mobile Harbor." Journal of Korea Information and Communications Society 36, no. 3B (2011): 268–74. http://dx.doi.org/10.7840/kics.2011.36b.3.268.

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Córdova, Felisa M., and Felipe A. Gutiérrez. "Knowledge Management System in Service Companies." Procedia Computer Science 139 (2018): 392–400. http://dx.doi.org/10.1016/j.procs.2018.10.275.

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B S, Jayasree, Harini S, Nivedha K, Selva Keerthana B G, and Arul Jothi S. "Infrastructure Management System." Journal of Electrical Engineering and Automation 5, no. 1 (2023): 11–28. http://dx.doi.org/10.36548/jeea.2023.1.002.

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Technology cannot be disregarded because it has raised the living standards and sparked revolutions in many facets of contemporary society. In every industry, technology has decreased labor and time requirements, and enhanced production efficiency. A certain technology's innovation eventually makes it a part of society and essential to people's daily lives. The management of infrastructure manually in any organization or institution is a tedious task. In order to make the management of infrastructure in courts automated, an application is developed that maintains every detail of all infrastruc

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Kim, Yu. "Features of personnel management in the public service system of the republic of Kazakhstan." BULLETIN OF THE KARAGANDA UNIVERSITY. ECONOMY SERIES 101, no. 1 (2021): 57–69. http://dx.doi.org/10.31489/2021ec1/57-69.

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Object: It is a social relations, developing in the sphere of formation of the civil service in the Republic of Kazakhstan. National and other countries experience indicate that it is impossible to create an effective public service system without developing scientifically based and verified concepts and features of personnel management in the public service system, which would eliminate systemic contradictions in the legal regulation. The growth of scientific interest in the problems of theory and practice of public service has objective grounds of the study. Methods: Methods of grouping and

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Petrichenko, Oleksandr V. "Improving enterprise IT-service management methodology." Management Information System and Devises, no. 177 (June 30, 2021): 4–12. https://doi.org/10.30837/0135-1710.2021.177.004.

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The article addresses the issues of improving the existing service management methodology in order to automate the operation management of web-based enterprise management information systems. A major contradiction has been identified that makes it difficult to use the existing service management methodology to manage the operation of web-based information systems. The existing service management methodology has been improved by introducing new concepts. The concept of management of operation of web-based information system of enterprise management has been developed. A visual model of ontology

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Jassim, Ahmed Al-Selham, Abdullah Al-Rowaished Bader, and Ali. Al-Safran Safran. "Business Value in Implementing a Standard ITSM System." International Journal of Innovative Science and Research Technology 7, no. 6 (2022): 130–35. https://doi.org/10.5281/zenodo.6694893.

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Information Technology Service Management (ITSM) manages the complete lifecycle of IT Service processes from design to delivery. Some IT Organizations encounter difficulties in running their businesses because the delivered services often do not meet customer expectations. This could be due to a lack of experience in providing customer services, or more likely related to the way services are provided. In either case, organizations need a good IT Service Management system. Different ITSM systems can adopt any one of the many frameworks available including the Information Technology Infrastructu

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Lu, Shu Ping, Kuei Kai Shao, and Kuo Shu Luo. "A Service-Oriented After-Sales Services System in Mechanical Engineering Industry." Applied Mechanics and Materials 307 (February 2013): 447–50. http://dx.doi.org/10.4028/www.scientific.net/amm.307.447.

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This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufa

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MAZLAN, FAIQ HAKIMI, and ARIFAH CHE ALHADI. "BOAT MANAGEMENT SYSTEM FOR TERENGGANU ISLANDS." Universiti Malaysia Terengganu Journal of Undergraduate Research 4, no. 1 (2022): 1–12. http://dx.doi.org/10.46754/umtjur.v4i1.256.

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Many tourism companies provide boat services to the Terengganu Islands, but most of them only advertise their boat services on social media or the company’s website. Therefore, the Boat Management System to Terengganu Islands (BoatMSTI) was developed, and the main objective of this system is to create a one-stop center platform. Tourists can compare boat services provided by different tourism companies and find the best and most affordable services on one website. Tourists can check ticket availability and book ticket directly based on the selection of the boat service. BoatMSTI also enables t

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M., V. Rudenko. "DEVELOPMENT OF PASSENGER TRAFFIC SERVICE QUALITY MANAGEMENT SYSTEM OF RAILWAY ENTERPRISES." Science and Transport Progress. Bulletin of Dnipropetrovsk National University of Railway Transport, no. 6(66) (December 25, 2016): 48–60. https://doi.org/10.15802/stp2016/90461.

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<strong>Purpose.</strong> At the present stage of development of Ukraine’s economy, passenger traffic service quality management of railway enterprises became one of the main tasks to ensure their efficient operation. In terms of railway re-forms and increased competition in the transport market, the discrepancies between the technological level of traffic and the growing needs of society and the quality standards of transport services, the priority is the establishment of quality management system for passenger traffic services in rail transport. This question should be considered

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Hoßfeld, Tobias, Poul E. Heegaard, Lea Skorin-Kapov, and Martin Varela. "On system QoE." ACM SIGMultimedia Records 11, no. 2 (2019): 1. http://dx.doi.org/10.1145/3524274.3524279.

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With Quality of Experience (QoE) research having made significant advances over the years, increased attention is being put on exploiting this knowledge from a service/network provider perspective in the context of the user-centric evaluation of systems. Current research investigates the impact of system/service mechanisms, their implementation or configurations on the service performance and how it affects the corresponding QoE of its users. Prominent examples address adaptive video streaming services, as well as enabling technologies for QoE-aware service management and monitoring, such as S

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Poudel, SK, S. Subedi, S. Khadka, et al. "District Health Service Management." Journal of Gandaki Medical College-Nepal 12, no. 1 (2019): 75–78. http://dx.doi.org/10.3126/jgmcn.v12i1.22623.

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District Health System Management is a comprehensive study of the health system of the district as a unit of national health system. The report of District Health System Management has been prepared as per the MBBS 4th year (Third phase) curriculum of Tribhuvan University (TU), Institute of Medicine (IOM), Nepal after the field placement of our group in Gorkha and Kaski districts. We prepared regional health directorate profile, regional tuberculosis center profile, district profile, district health profile of Kaski, hospital profile of Western Regional Hospital, Kaski, and critical anal

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Yang, Yunlei. "Design and Implementation of SaaS Online Education Management System for Expanding LMS System." Scalable Computing: Practice and Experience 25, no. 4 (2024): 3048–61. http://dx.doi.org/10.12694/scpe.v25i4.2983.

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The development of the education industry benefits from the continuous progress and updates of internet technology, and the organic integration of the two can further promote the emergence of the LMS (Learning Management System) system. Based on the application characteristics of the LMS system and the characteristics of the Software as a Service online education management system, a Software as a Service online education management system based on the extended LMS system was constructed. The service mode of the system was analysed, and a solution to the problem of paper formation and an analy

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Kozma, Dániel, Pál Varga, and Felix Larrinaga. "System of Systems Lifecycle Management—A New Concept Based on Process Engineering Methodologies." Applied Sciences 11, no. 8 (2021): 3386. http://dx.doi.org/10.3390/app11083386.

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In order to tackle interoperability issues of large-scale automation systems, SOA (Service-Oriented Architecture) principles, where information exchange is manifested by systems providing and consuming services, have already been introduced. However, the deployment, operation, and maintenance of an extensive SoS (System of Systems) mean enormous challenges for system integrators as well as network and service operators. The existing lifecycle management approaches do not cover all aspects of SoS management; therefore, an integrated solution is required. The purpose of this paper is to introduc

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N., Baggyalakshmi, Brindha G., and Revathi R. "Dealer Management System." International Academic Journal of Science and Engineering 11, no. 1 (2024): 81–90. http://dx.doi.org/10.9756/iajse/v11i1/iajse1111.

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To keep track of all the things happening in the showroom, such as customer maintenance, generating quotations, selling vehicles, tracking customer dues for instalment customers, selling vehicle service and spare parts, keeping track of customer follow-ups, entering customer feedback forms, and employee details, a "Dealer Management System" needs to be built. The Developers behind the Dealer Management System used Visual Studio 2008 (with ASP.NET 3.5), Visual Basic for Windows, and Microsoft SQL Server Express 2005. Easy showroom maintenance is possible because to the system's efficient report

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Goswami, Veena, Sudhansu Shekhar Patra, and G. B. Mund. "Optimal Management of Cloud Centers with Different Arrival Modes for Cloud Computing Environment." International Journal of Cloud Applications and Computing 2, no. 3 (2012): 86–97. http://dx.doi.org/10.4018/ijcac.2012070104.

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Cloud computing is a new computing paradigm in which information and computing services can be accessed from a Web browser by clients. Understanding of the characteristics of computer service performance has become critical for service applications in cloud computing. For the commercial success of this new computing paradigm, the ability to deliver guaranteed Quality of Services (QoS) is crucial. Based on the Service level agreement, the requests are processed in the cloud centers in different modes. This paper analyzes a finite-buffer multi-server queuing system where client requests have two

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Dani, Dani, and Emi Sita Eriana. "METODE RAPID APPLICATION DEVELOPMENT DALAM PERANCANGAN SISTEM INFORMASI BOOKING SERVICE KENDARAAN." SAINSTECH: JURNAL PENELITIAN DAN PENGKAJIAN SAINS DAN TEKNOLOGI 32, no. 3 (2022): 12–18. http://dx.doi.org/10.37277/stch.v32i3.1354.

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ABSTRACT  Providing sales, maintenance, repair and car parts services, the management system at Honda Megatama Kapuk, y where the system already uses information management but not yet ada Booking service booking system that uses a web-based application. The web-based application aims to make it easier for customers to book vehicle services. With this application, an appropriate method is needed in designing the information system. The Rapid Application Development (RAD) method was chosen as a rapid design method with 5 steps of business modeling, data modeling, application design,

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Dani, Dani, and Emi Sita Eriana. "METODE RAPID APPLICATION DEVELOPMENT DALAM PERANCANGAN SISTEM INFORMASI BOOKING SERVICE KENDARAAN." SAINSTECH: JURNAL PENELITIAN DAN PENGKAJIAN SAINS DAN TEKNOLOGI 32, no. 3 (2022): 12–18. http://dx.doi.org/10.37277/stch.v32i3.1358.

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ABSTRACT  Providing sales, maintenance, repair and car parts services, the management system at Honda Megatama Kapuk, y where the system already uses information management but not yet ada Booking service booking system that uses a web-based application. The web-based application aims to make it easier for customers to book vehicle services. With this application, an appropriate method is needed in designing the information system. The Rapid Application Development (RAD) method was chosen as a rapid design method with 5 steps of business modeling, data modeling, application design,

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Yoshiuchi, Hideya, and Tomohiro Matsuda. "Service Robot Management System for Business Improvement and Service Extension." Advances in Science, Technology and Engineering Systems Journal 6, no. 6 (2021): 34–42. http://dx.doi.org/10.25046/aj060606.

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Alt, Rainer, Clemens Eckert, and Thomas Puschmann. "Network Management and Service Systems." Information Resources Management Journal 28, no. 1 (2015): 38–56. http://dx.doi.org/10.4018/irmj.2015010103.

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Service science views companies as service system entities that interact with other entities to create value. In today's networked value chains competition is no longer among companies, but among networks that may be regarded as service ecologies. Following service science each entity comprises a dynamic configuration of resources and structures, thus a variety of design aspects needs alignment within these ecologies. To manage service ecologies this article suggests to link insights from network management with service science. A multi-dimensional framework consistently describes the organiza

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O'Connor, Gerald G. "Case Management: System and Practice." Social Casework 69, no. 2 (1988): 97–106. http://dx.doi.org/10.1177/104438948806900206.

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Case management is an advanced form of professional casework practice and a required technology for practitioners in complex service delivery systems. A multilevel model of case management is presented that differentiates among five levels of social service personnel.

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Rahmasari, Ardia Cahyani, Ari Fajar Santoso, and Dhata Praditya. "IMPLEMENTATION OF IT SERVICE MANAGEMENT (ITSM) IN SERVICE LEVEL MANAGEMENT AND CAPACITY AND PERFORMANCE MANAGEMENT PROCESSES." Jurnal Indonesia Sosial Teknologi 6, no. 2 (2025): 803–16. https://doi.org/10.59141/jist.v6i2.2230.

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IT Service Management (ITSM) is important for organizations to address IT issues and create optimal services, aligned with user needs, improve quality, and streamline management costs. ITSM can be a structured approach for agencies such as Diskominfo Kota Bandung to maximize the use of IT in providing its services. This research eval_uates the implementation of ITSM in the Service Level Management and Capacity and Performance Management processes at Diskominfo Kota Bandung using the ITIL V3 framework as a best practice in ITSM management, using process maturity level measurements based on the

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Tariq, Alwada'n, Al-Tamimi Abdel-Karim, Hamdan Mohammad Adel, Salem Maher, and Muhammad Yar. "Dynamic congestion management system for cloud service broker." International Journal of Electrical and Computer Engineering (IJECE) 13, no. 1 (2023): 872–83. https://doi.org/10.11591/ijece.v13i1.pp872-883.

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The cloud computing model offers a shared pool of resources and services with diverse models presented to the clients through the internet by an on-demand scalable and dynamic pay-per-use model. The developers have identified the need for an automated system (cloud service broker (CSB)) that can contribute to exploiting the cloud capability, enhancing its functionality, and improving its performance. This research presents a dynamic congestion management (DCM) system which can manage the massive amount of cloud requests while considering the required quality for the clients’ requirements

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Wedha, Alessandro Benito Putra Bayu, Ben Rahman, Djarot Hindarto, and Bayu Yasa Wedha. "Proposed Enterprise Architecture on System Fleet Management: PT. Integrasia Utama." SinkrOn 8, no. 2 (2023): 1116–27. http://dx.doi.org/10.33395/sinkron.v8i2.12387.

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An information technology consulting firm that specializes in Global Positioning Systems provides fleet management services for many of its clients. The systems currently used by companies require more advanced modernization to ensure optimal service delivery. To overcome this challenge, a proposed enterprise architecture on system fleet management is presented in this paper. The proposed enterprise architecture is a comprehensive solution that includes the necessary hardware, software and operational processes to improve fleet management services. The proposed architecture is based on the Ent

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