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1
Benjamin, Levi Kiruba Jeyaseeli. "Market entry strategies of foreign Telecom companies in India." Wiesbaden Dt. Univ.-Verl, 2006. http://dx.doi.org/10.1007/978-3-8350-9453-6.
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Chan, Vincent Tuen-cheung. "The motivation of temporary sales people in selected IT / telecom companies in Hong Kong." Thesis, Curtin University, 2011. http://hdl.handle.net/20.500.11937/1121.
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This thesis narrates a story in the study of a phenomenon in the search of an explanation of the motivation of temporary sales people [promoter] in information technology and telecommunication companies in Hong Kong. The use of these non-permanent sales force in Hong Kong is becoming popular but there is a lack of guidelines for motivating them. Given the exploratory nature of the study and limited prior empirical research on the topic and organizational settings, a qualitative approach was adopted. Grounded research and modified grounded theory were used as a discovery tools to guide the overall study. Triangulation of data collection methods was used; and data were collected from both employers and employees from focus group and in-depth interviews. Constant comparative method was adopted in data analysis. Data were first compared to data and the resulting categories were compared to each other and to the extant motivational theories, rendering into a tentative conceptual framework. It was found that the promoters’ resources comprised internal resourcefulness and connectedness, along with the preemptive situational factors of organization, were fueling the promoters’ meaning-ascription and job-crafting motivation-process.
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SILVEIRA, ANA CAROLINA GAVA DE L. DA. "THE EFFECTS OF THE POLEMICS REGARDING 2003 TELECOM TARIFFS´ READJUSTMENTS OVER THE MARKET VALUE OF FIXED TELECOM COMPANIES AT THE BOVESPA." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2006. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=9878@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO<br>A introdução do modelo regulador deve ser capaz de
calibrar o trade off
entre os interesses do consumidor e dos investidores
privados, em busca de
uma performance adequada para o setor, aumentando
eficiência, gerando
volumes agregados de investimentos para sustentar o
crescimento de longo
prazo. A revisão do modelo de atuação do Estado no setor
de telecomunicações
brasileiro e a forma como foi implementada pôde ser
considerado um caso de
sucesso em nível internacional, evidenciado pelos mais de
100 bilhões de reais
investidos, ampliação da oferta de produtos e serviços,
melhoria da qualidade do
serviço e pela projeção do país no cenário das
telecomunicações mundial. No
entanto, desde o início do governo atual, os constantes
desentendimentos entre
o Ministério das Comunicações e a ANATEL trouxeram um
ambiente de
instabilidade para o setor. A partir de fevereiro de 2003
iniciou-se por parte do
Executivo uma forte discussão sobre os contratos, críticas
à atuação da agência
reguladora em geral e, em particular, aos aumentos das
tarifas de telefonia.
Nesta época o governo cogitou a substituição do IGP-DI
como indexador das
tarifas de telefonia fixa. O objetivo desta dissertação é,
a partir da disputa
travada entre Executivo, ANATEL e empresas fixas na
definição dos índices de
reajuste das tarifas fixas no ano de 2003, verificar se
este episódio trouxe
reflexos nos retornos das ações mais líquidas destas
empresas na Bolsa de
Valores de São Paulo. A metodologia de estudo de eventos
foi escolhida para a
condução deste trabalho, método amplamente utilizado em
Finanças em função
de sua forte aplicabilidade geral. Adicionalmente, foi
aplicada a metodologia
proposta por Izan (1978), objetivando fazer face à
dificuldade adicional trazida
pelo fato de tratar-se de um evento relacionado a
regulação.<br>The introduction of any regulatory model must be able to
balance the trade
off that exists between consumer and investors interest,
aiming an adequate
performance for the sector, increasing efficiency and
generating volumes of
investments enough to sustain long term growth in the
economy. The regulatory
reform in Brazilian Telecommunication sector can be
considered a case of
success internationally, which can be seen due to more
than 100 billion of reais
invested since then, the availability of products and
services, quality
improvements, and due to the relevance Brazil assumed in
the international
telecommunication scenario. However, since the beginning
of the current
Government, constant disagreements between the
Telecommunication Ministry
and ANATEL brought an instable environment to the sector.
Since February 2003
it started strong discussions regarding contracts,
criticism to the way the
regulatory agency used to act as a whole and,
particularly, the fixed telecoms
tariffs readjustments. At that time, the Government
considered the substitution of
IGP-DI as the index for fixed telecoms readjustments. The
objective of this study
is, in light of the dispute between Government, ANATEL and
fixed telecom
companies in 2003, to investigate if this episode brought
any impacts to the
return of the most liquid shares of fixed telecom
companies at the São Paulo
Stock Exchange. The Event Study Methodology was chosen to
proceed with this
study, which is widely used in Finance due to its strong
general applicability.
Additionally, it was used the methodology proposed by Izan
(1978), aiming to
address the additional difficulty brought by the fact that
this is a regulatory event.
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Jexby, Marcus, and Gustav Vilumsons. "It’s Time for Africa! : A study of how Swedish companies enter the African telecom sector." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105660.
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This thesis aims to provide a greater understanding of what entry mode Swedish companies choose when entering the African telecom sector. Furthermore, the report will also study the benefits and difficulties with the African telecom sector and include the Swedish company's market selection. The rapidly growing continent of Africa has recently gained interest, and the fast-growing telecommunication sector plays a significant role in further development in the region. Africa, in general, has been understudied, and our thesis aims to clarify uncertainties regarding how companies, both smaller and larger, have entered the market. The report will have a literature review where traditional entry modes and market selection theories are brought up and current challenges and opportunities in the African telecom sector. These theories have also been showcased in a conceptual framework to view how they interact with each other. Moreover, the methodology chapter will introduce each strategy and then argue why the chosen method is used. This report will conduct an abductive approach with a qualitative research method. The methodology will also introduce the thesis respondents and how the interviews were conducted. Moreover, the empirical data will be divided into three sections; opportunities and difficulties, market selection, and market entry mode, where each respondent tells their experiences within the subjects. Furthermore, the empirical data also includes an interview with a scholar who has previously written about the African telecom market. The analysis is divided into the same sections as in the empirical findings and discussed from the literature review and the professional's point of view. The conclusion reveals that the main opportunities are primarily the underdeveloped market and a large number of people, while the most significant difficulties are corruption and, in many cases, inadequate infrastructure. The findings further include that smaller Swedish companies tend to enter one or few countries within the African telecom sector while larger companies enter more countries simultaneously. Moreover, it also mentions how important the network is and that the entry mode will differ depending on the company's size. Larger companies tend to seek acquisition, while smaller companies are more dependent on exporting and joint ventures.
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Floriano, Sergio. "Market challenges of incumbent telecom companies entering Internet-of-Things (IoT) ecosystems and organizational implications : A case study." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-231849.
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The Internet-of-Things (IoT) brings machine-to-machine communication to a global scale together with new business scenarios and inter-relationships. If compared to previous communication technologies, IoT transforms the traditional value chain and creates a different business ecosystem. In this scenario, incumbent telecom companies are taking the role of technology enablers to enter the market. These companies are trying to find ways to generate new value propositions and to position themselves along the IoT-specific value chain. To do that, incumbents need to overcome a number of external and internal challenges. The purpose of this research is to investigate those challenges from the perspective of an incumbent telecom company via a case study carried out at Ericsson. This Thesis is built on the theoretical foundations of innovation management and business model innovation. The research behind is based on academic literature, opinions from industry experts, market analyses, and qualitative data collected from several interviews and online resources. The outcome from this study remarks some major external and internal challenges faced by incumbents. From the internal perspective, the challenges are related to enable the structures within the company to make possible the development of IoT as a radically new business area. On the external side, the main challenges shift from entering the market and position themselves in the new IoT value chain, to the development of unprecedented relationships, innovative value propositions and a new business paradigm. In order to do that, companies need to understand the unexplored IoT ecosystem, find needs and opportunities via partnerships and develop joint business models. This work provides specific data to complement the scarce literature around the topic of IoT business models and challenges for incumbent companies. It offers practical help to guide managers to understand the nascent IoT market, to define adoption strategies and to find their way through the emerging ecosystems.
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Barua, Debashish, and Mahmudur Rahman Chowdhury. "Market Entry Mode Strategies – A study of Bangladesh Mobile Telecommunication Market for Foreign Companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-34965.
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Background: Now-a-days, the forces of globalization derive firms to go to international market. When a firm thinks to expand its business outside of the home market, it needs to explore the form of operation through which it will enter into the foreign market. International entry mode research deals with this matter. (Brouthers et.al.2007). Selection of an optimal entry mode strategy is very important because it is very difficult to change or correct and have a long-term impact on the firm’s foreign operation (Pedersen, Petersen, & Benito, 2002). Actually, it is very difficult for a firm to serve in the market on a permanent basis without a well formulated entry strategy. (Pehrsson A. 2008). Market entry mode strategies are influenced by both firm and country level factors and a firm must take into consideration these factors in choosing an appropriate entry mode. Purpose: The basic purpose is to gain a deep knowledge about the critical factors in selecting an optimal international market entry mode strategy to enter into an emerging market. The minor purpose is to justify the suitability of the target market. Methodology: Due to the dependency on subjective interpretation of text or other visual material and small sample was used to investigate the specific phenomena, qualitative method has been practised in this research process. Secondary data has been mainly collected from e-sources, and primary data has been collected through phone interview with the three foreign mobile telecom companies in Bangladesh. Findings: Bangladesh mobile telecommunication market is still attractive for the foreign entrants and the optimal entry mode strategy is joint venture to enter into the moderately attractive industry. Implications: The study has showed that international entry mode strategy is affected by various organizational, economical, Institutional, and sociological factors (categorized as country and firm level factors). This research has also provided relevant information to the potential foreign firms about which country and firm level factors should consider in formulating a well entry mode strategy in perspective of an emerging market.
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Medetbekova, Tamila. "The influence on ethical behaviour of established foreign companies when entering emerging markets - A case study of two Swedish companies in Kazakhstan." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-59500.
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Background: Companies always look for opportunities to expand their businesses internationally as it is the way for them to grow beyond its current status. Nowadays, emerging markets seem to be very attractive in terms of economic growth. Thus, there is a tendency towards foreign direct investment inflows to emerging market economies. However, these markets can be very risky and there is no guarantee of success. Companies would have to be ready to face challenges and obstacles related to the unfamiliar environment. They would have to deal with the internal confrontation of whether to accept or reject the local rules of the game as well as to face difficulties in terms of maintaining a high standard of business ethics and promoting best corporate governance practices. Overall, the conditions of these markets can negatively affect the ethical behaviour of established foreign companies which in turn can negatively affect the reputation and brand value of these companies. This paper describes and analyzes the above issues through a case study of two Swedish companies in the market of Kazakhstan: Tele2 and TeliaSonera. Purpose: The aim of this study is to analyze the effects of emerging market economy conditions of Kazakhstan on companies control structure or code of conduct, specifically how they can handle the internal confrontation and maintain a high standard of business ethics and corporate governance practices. Therefore, the tasks were also set to describe and analyze the entry process of two Swedish telecom companies into the market of Kazakhstan in order to improve the understanding of Swedish companies’ preparations, strategy of entry and operations when entering an emerging market of Kazakhstan. Methodology: The research thesis is based on the case study approach which uses a qualitative method to obtain the necessary data. Primary data was collected through interviews with the above mentioned two Swedish telecom companies in Kazakhstan. Secondary data was collected from e-sources. Findings/ Conclusions: In this research, I found that the best entry strategy for entering Kazakhstan is to form a joint-venture with the local partner, but if the company had an earlier experience in similar markets, then the acquisition strategy can be chosen. With regard to the ethical issues, factors such as a weak legal framework, a high level of corruption, poor corporate governance and cultural differences between Sweden and Kazakhstan as well as individual factors of all stakeholders including the manager may have a negative effect on the ethical behaviour of Swedish companies entering and operating in Kazakhstan. It is revealed in this study that Swedish companies manage to confront ethical dilemmas by choosing to “go at it alone”. To be able to confront these issues, companies should set their own bar for how to act as ethically and responsibly. Also, they should ensure the enforcement of codes of conduct, corporate governance, ethics training, ethical role model of top management and whistle-blowers policy.
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Tokpo, Francine H. "Mise en place de l'intrapreneuriat dans les entreprises de services : perspectives et contraintes. Le cas de Benin Telecom SA." Thesis, Reims, 2011. http://www.theses.fr/2011REIME007.
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Ce travail vise à explorer la mise en place de l‟intrepreneuriat dans les entreprises de services. Il démarre par une synthèse de littérature sur l‟intrapreneuriat, le corporate entrepreneurship et les concepts liés. Ceci conduit à comprendre ce qu‟est l‟intrapreneuriat et en déduire des possibilités et contraintes liées à ce choix stratégique. Ensuite, un processus a été proposé pour les entreprises désireuses d‟encourager l‟intrapreneuriat. Juste là, nous avons adopté une méthodologie déductive. Dans la dernière partie, elle est complétée par une approche interactionniste qui conduit à la création d‟un modèle intrapreneurial. Elle se base sur l‟étude d‟un cas pratique en profondeur dans une entreprise africaine de services : Bénin Télécoms SA. Ceci nous met en relation directe avec les salariés pour saisir leurs perceptions de la démarche intrapreneuriale. Ces informations sont complétées par une observation indirecte, une connaissance sur les innovations de services et la gestion des entreprises africaines. Les apports théoriques et managériaux sont faits. Tout ceci a conduit à la proposition d‟un modèle intrapreneurial africain destiné aux entreprises de services. Ce processus intègre les valeurs communes africaines. Il conduit à un management de la qualité et indirectement à l‟amélioration de la performance organisationnelle des entreprises<br>This work aims to explore the intrapreneurship in services ‟companies. It starts by a synthesis of literature on the intrapreneurship, the corporate entrepreneurship and the connected concepts. This needs to understand what is intrapreneurship and to deduct the possibilities and constraints about this strategic choice. Then, we propose one process for implement intrapreneurship in companies. In this party, we adopt a deductive methodology. After, it is completed by an interactionist approach which leads to the creation of an intrapreneurial model. We use the study of an in-depth practical case in an african company of services: Benin Telecoms SA. This puts us in direct relation with the employees to seize their perceptions of the intrapreneurship approach. This information is completed by an indirect observation, knowledge on the innovations of services and the management of the african companies. The theoretical and managerial contributions are made. All this led to the proposition of an intrapreneurial african model for the companies of services. This process integrates the african common values and leads to a management of the quality and indirectly to the improvement of the organizational performance of companies
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Desai, Avni, and Maria Widgren. "A Collaboration in Product Service System for Telecom Networks : An "Orange and Ericsson case" study." Thesis, Linköpings universitet, Industriell miljöteknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120311.
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The purpose of the research is to study the “Orange and Ericsson case” while developing the method Actors and System Map. The interaction between actors within Ericsson’s Device Connection Platform is investigated in order to identify improvement opportunities in the interaction between the provider and the customer. To answer the purpose the following research questions was formulated: RQ1) What type of actors may be involved in a telecom related IPSO? RQ2) How can the connections between actors in the telecom related IPSO be illustrated? RQ3) How can the Actors and System Map method be refined? In order to answer the research questions different methodologies were used for the analysing process. The research started with a widespread literature study to collect knowledge related to the area of Product Service System (PSS) and methodologies for identifying how actors interact with one another. Studying different mapping methods the conclusion was made that Actors and System Map was most suitable for this study. In the methodology background the previous selected method, Actors and System Map from an Integrated Product Service Offering (IPSO) perspective, was examined in order to be able to refine and improve the mapping method. Actors Map provides a visual and clear overview of the actors involved while a System Map shows the information flows and activities between the actors. To understand the interaction between the two companies, the definition of IPSO and the importance of value-based selling for a service offering are described in the theory background. Also, different ways of looking at a business model within the telecommunication industry is presented. Obtaining information regarding making an Actors Map and a System Map an improved mapping method was refined. The adaption of the method was divided into eight steps. The refined Actors Maps of the DCP shows the actors involved, how they are connected and their main assignments from each respondent’s point of view at Ericsson. The refined System Map shows what kind of information is transferred between the actors within the companies and between Orange and Ericsson. Both maps delivered as a decision basis will help identification of non-value giving links and non-optimal distances in the information flow for both companies.
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Ross, Peter, and n/a. "Organisational and Workforce Restructuring in a Deregulated Environment: A Comparative Study of The Telecom Corporation of New Zealand (TCNZ) and Telstra." Griffith University. Graduate School of Management, 2003. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20030930.155125.
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In the late 1980s, governments in New Zealand and Australia began to deregulate their telecommunications markets. This process included the corporatisation and privatisation of former state owned telecommunications monopolies and the introduction of competition. The Telecom Corporation of New Zealand (TCNZ) was corporatised in 1987 and privatised in 1990. Its Australian counterpart, Telstra, was corporatised in 1989 and partially privatised in 1997. This thesis examines and compares TCNZ and Telstra's changing organisational and workforce restructuring strategies, as they responded to these changes. It further examines how these strategies influenced the firms' employment relations (ER) policies. Strategic human resource management (SHRM) and transaction costs economics (TCE) theories assist in this analyse. TCE links organisational restructuring to the make/buy decisions of firms and the asset-specificity of their employees. It suggests that firms will retain workers that have developed a high degree of firm-specific skills, and outsource more generic and semi-skilled work. Firm strategies are also influenced by national, contextual, factors. From a TCE perspective, these external factors alter relative transaction costs. Hence, different ownership structures, ER legislation and union power help to explain differences in TCNZ and Telstra's organisational restructuring and ER strategies. During the decade from 1990 to 2000, TCNZ and Telstra cut labour costs through large-scale downsizing programs. Job cuts were supported by outsourcing, work intensification and the introduction of new technologies. These initial downsizing programs were carried out through voluntary redundancies, across most sections of the firms. In many instances workers simply self-selected themselves for redundancies. TCNZ and Telstra's downsizing strategies then became more strategic, as they targeted generic and semi-skilled work for outsourcing. These strategies accorded with a TCE analysis. But TCNZ and Telstra engaged in other practices that did not accord with a TCE analysis. For example, both firms outsourced higher skilled technical work. TCNZ and Telstra's continued market domination and the emphasis that modern markets place on short term profits, provided possible reasons for these latter strategies. This thesis suggests, therefore, that while TCE may help to predict broad trends in 'rational organisations', it may be less effective in predicting the behaviour of more politically and ideologically driven organisations aiming for short term profit maximisation. Some TCNZ and Telstra workers were shifted to subsidiaries and strategic alliances, which now assumed responsibility for work that had previously been performed in-house. Many of these external firms re-employed these workers under more 'flexible' employment conditions. TCNZ and Telstra shifted to more unitarist ER strategies with their core workers and reduced union influence in the workplace. Unions at Telstra were relatively more successful in retaining members than their counterparts at TCNZ. By 2002, TCNZ and Telstra had changed from stand-alone public sector organisations, into 'leaner' commercially driven firms, linked to subsidiaries, subcontractors and strategic alliances.
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Håkansson, Martin, and Tom Åkerström. "Business Ecosystem for Cellular Connectivity in Manufacturing Factories : - A case study to investigate how infrastructure developing telecom companies can establish a viable buisness ecosystem for cellular connectivity in manufacturing factories." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264195.
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Manufacturers have begun to realize that in order to have factories which are adapted to the contemporary conditions required for having state of the art manufacturing, the fixed network cables should be replaced by wireless communication with higher capacity. Cellular connectivity has this ability, but to be able to deliver it to manufacturing factories, they would benefit from establishing a suitable ecosystem design for the technology. The purpose of this research paper is to investigate how infrastructure developing telecom companies can work to establish this business ecosystem for cellular connectivity in manufacturing factories and make sure they remain competitive over time. The purpose was fulfilled using a qualitative case study consisting of 20 semi-structured interviews, conducted at a case company. The case study was complemented with a quantitative study to understand the status of current relationships in the ecosystem. Results of the study indicate that: • As cellular connectivity for manufacturing factories is in an early stage of its life cycle, it is of more importance to convince customers of the technology’s benefits, in order to get a market pull, rather than promoting the own product. • A competitive advantage may not be yielded through getting a minimum viable product to the market in the sense of learning about components and complements. However, the minimum viable product should give rise to an opportunity to establish key relationships and experience across the entire ecosystem. • Relationships to all business partners in the ecosystem are considered important. However, the relationships differ in strength, as they are at different maturity stages and needs various amounts of attention and resources. Accordingly, some effort needs to be put into all relationships, but making sure to understand the optimal amount of attention and resources for each relationship may facilitate the choosing of appropriate effort levels.<br>Tillverkande fabriker har börjat inse att de fasta nätverkskablarna borde ersättas med trådlös kommunikation med högre kapacitet, för att deras fabriker ska vara anpassade till dagens förhållanden som krävs för toppmodern tillverkning. Cellulär uppkoppling har denna förmåga, men för att leverera tekniken till tillverkande fabriker borde en lämplig ekosystem-design etableras. Syftet med denna studie är att undersöka hur infrastrukturutvecklande telekomföretag kan arbeta för att etablera detta ekosystem för cellulär uppkoppling i tillverkande fabriker samt se till att vara konkurrenskraftiga över tid. Syftet uppnåddes genom en kvalitativ fallstudie bestående av 20 halvstrukturerade intervjuer som genomfördes på ett företag. Fallstudien kompletterades med en kvantitativ studie för att förstå statusen på nuvarande relationer i ekosystemet. Studiens resultat påvisar att: • Eftersom cellulär uppkoppling för fabriker är i ett tidigt skede av sin livscykel så är det av större betydelse att övertyga kunder om teknikens fördelar för att expandera marknaden snarare än att främja företagets egen produkt. • Vart eftersom tekniken mognar är det viktigt att ha en differentieringsstrategi, för att få en tillfredsställande marknadsandel. En konkurrensfördel uppnås inte garanterat genom komponenter och komplement via att företaget får ut en tidig fungerande produkt på marknaden. Den tidigt fungerande produkten bör dock ge upphov till en möjlighet att etablera viktiga relationer och erfarenheter över hela ekosystemet. • Affärsrelationer till alla parter i ekosystemet anses vara viktiga. Relationerna skiljer sig åt i styrka, eftersom de befinner sig i olika mognadsfaser och behöver olika mängder uppmärksamhet och resurser. Följaktligen måste en viss ansträngning sättas in i alla relationer, men förståelse av den optimala mängden uppmärksamhet och resurser för varje relation kan underlätta valet av lämpliga insatsnivåer.
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Takei, Nobukatsu. "Innovation among Japanese telecoms in the Internet era : a comparison based on analysis of successful U.S. companies." Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/44436.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2008.<br>Includes bibliographical references (leaves 92-95).<br>The worldwide telephone industry is in transition-from traditional telecom service provider to broadband service provider. NTT, Japan's leading telecom company, must establish a new source of revenue that will compensate for declining income from fixed-phone service. The company needs to implement innovation in the organization in order to create a competitive breakthrough service while it struggles to be more efficient in the existing telecom service. In the U.S., several companies have successfully implemented innovations. I analyzed IBM, GE, 3M, and Procter & Gamble (P&G), mainly from an organizational perspective. IBM, a multinational computer technology and consulting company, is a good example of a company that successfully changed its business model from a traditional mainframe computer maker to an IT solutions provider. GE, 3M, and P&G also have produced satisfactory financial results by implementing an innovative culture into their large organizations. The key success factors of those three companies should provide some important suggestions for NTT. I also surveyed successful innovative companies from a process perspective. IDEO is a good example. Taking advantage of the strong leadership of its founder, IDEO produces many innovative designs for products and services. The company has a strong platform and culture that encourages innovation. After surveying these successful U.S. companies, I discuss how NTT could implement some of the innovative elements of those successful companies. Finally, I discuss several issues that are unique to the telecom industry: among them, regulation, bureaucracy, and restructuring. It is my hope that this thesis will help those who are in large organizations and struggling to bring innovation to the company.<br>by Nobukatsu Takei.<br>M.B.A.
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Chi, Yi-Ting, and 季怡婷. "The investment and development of foreign-invested telecom companies in China under Digital Convergence-A study of investment in China market of Korea''s telecom companies." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/37803902213394110462.
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碩士<br>國立中央大學<br>產業經濟研究所<br>100<br>Telecommunications industry is one of the countries popular industries, as well as the national key development projects. In recent years, the trend in the telecommunications market is digital convergence.It means that Internet, broadcasting information and communication technology can be integrated in a single device for transmission over the network. Telecom Industry is one of the most popular industries all over the world, and it’s the main development projects. In recent years, digital convergence is the trend in telecom market. It means that Internet, broadcasting information and communication technology can be integrated in a single device for transmission over the network. Wired broadband and wireless 3G are the indicative development projects in the telecom industry. The global 3G market is in the growth period, especially in mainland China--the largest user concentration. Mainland China telecom market has begun to enter the rapid growth of triple play. To accelerate its development, mainland China needs a lot of foreign technology and funds. It has the great attraction of its vast opportunities for those who want to invest. Under the telecom regulation environment of mainland China, how do foreign investment enter the telecom market is worth exploring.
The article study South Korea as comparison. South Korea has high penetration of wired broadband and wireless 3G, and it’s speed is also the top of the world. We first discusses the development and the reasons to popular, then analyses how government carry out the asymmetric regulatory instruments and how manufacturers’ response. Second, by viewing the practice of Korean companies who have entered the telecom market in mainland China as examples. Seeing whether their investment success or not, and giving advices and directions to those who are willing to invest the telecom market in mainland China.
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Tung, Tzu-Wei, and 童子瑋. "Performance Evaluation of Taiwan Four Major Telecom Companies – Using Data Envelopment Analysis." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/9386k5.
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"The effects of the polemics regarding 2003 telecom tariffs readjustments over the market value of fixed telecom companies at the bovespa." Tese, MAXWELL, 2006. http://www.maxwell.lambda.ele.puc-rio.br/cgi-bin/db2www/PRG_0991.D2W/SHOW?Cont=9878:pt&Mat=&Sys=&Nr=&Fun=&CdLinPrg=pt.
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Su, Pei-Ju, and 蘇珮茹. "Evaluating the Performance of Taiwan Three Major Telecom Companies-Using Data Envelopment Analysis." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/n6fvb6.
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碩士<br>國立臺灣海洋大學<br>航運管理學系<br>105<br>In the early stage of Taiwan telecommunication industry, the state owned enterprise "Directorate General of Telecommunications" developed in a pattern of the monopolizing the market. Since the three telecom laws were passed in 1996, with the trend of telecommunication liberalization, government policy support, and the deregulation of the law, telecommunication market in Taiwan gradually formed a situation of tripartite competition. Consumers demand increasing diversity in product and services. Because the telecom companies, being lack of segmentation, provide similar products and services, their services can be replaced easily. The OTT industry gradually dominates the world of fixed network and mobile voice revenue. Telecom operators must provide a more rapid wireless network and coverage to satisfy the demands of consumers.
This study employs data envelopment analysis method, and uses the three major telecom companies in Taiwan (CHT, TWM, FET）as the appraisal units. The annual financial reports from the three major telecom companies are used as the main source of data for analysis. The total assets, operating income, operating costs and operating expenses are the input variables, and the business net profit is the output variable. Because there are only three telecom operators, this study uses window analysis to investigate the performance of the business in 2006 to 2015 to avoid the low discrimination because of inadequate DMUs.
Research results show that TWM in 2006 to 2009 for four consecutive years, the overall technical efficiency values are maintained 1. It indicates that during this period, TWM is more efficient than other telecom operators. Between 2010 and 2015, the overall technical efficiency of the three operators was less than 1. This means that under constant returns to scale, the three telecom companies are not in the most appropriate scale. In addition, the input resources are not fully utilized and need to be improved, so it should be managed to increase the output, operating net profit.
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Palma, Ricardo Miguel Camacho. "Avaliação de empresa cotada: Portugal Telecom." Master's thesis, 2013. http://hdl.handle.net/10071/9902.
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Em todos os mercados financeiros as empresa são avaliadas pela sua capacidade de gerar valor para os seus acionistas.
Nas empresas cotadas, o seu valor oscila consoante os resultados que apresentam ao mercado. Quando os seus resultados ficam aquém daquilo que é esperado, tal reflete-se no valor que o mercado faz da empresa, revendo-o em baixa. Quando os seus resultados superam as expectativas o oposto acontece.
Em mercados maduros e com dificuldades económicas, como é o caso de Portugal, as oportunidades de crescimento e consequente criação de valor são limitadas ou até inexistentes. De modo a poderem continuar a crescer e a apresentar bons resultados aos mercados é necessário que as empresas procedam à internacionalização das suas atividades, de modo a que com a escala obtida consigam cumprir com aquilo que o mercado espera delas.
No caso particular da Portugal Telecom, irá ser demonstrada a importância dos mercados internacionais, mais concretamente do mercado brasileiro, para o crescimento das suas receitas e resultados e consequente geração de cash flows. Mantendo-se o mercado doméstico relativamente estável, os negócios internacionais são uma boa alavanca de crescimento.
Através do método do FCFF e da avaliação por múltiplos será possível verificar que os negócios internacionais têm um papel importante na estrutura da Empresa e, juntamente com um mercado doméstico relativamente estável, são ativos essenciais na composição do seu valor de mercado. A avaliação pelo EVA permitirá observar se a Empresa está a criar ou a destruir valor.<br>In all financial markets the companies are evaluated by its ability to generate value to their shareholders.
In public traded companies, their value changes in accordance to the results presented to the markets. When the results stays bellow of what it is expected from them, it has impact in the value that the financial markets give to the company, by lowering its value. When the results overpass the expectation the opposite happens.
In mature markets with economic difficulties, such as Portugal, the growth opportunities and value creation are limited or even nonexistent. To be able to continue growing and present good results to the markets it is essential that companies proceed to the internationalization of its activities, in order to obtain scale and fulfil to what the markets expects from them.
In the particular case of Portugal Telecom, it will be shown the importance of international markets, more specifically the Brazilian market, to the growth of its revenues and results and consequent generation of cash flows. With the domestic market relatively stable, the international businesses are a good leverage of growth.
Through the FCFF method and the multiples valuation it will be possible to demonstrate that the international businesses have an important role in the Company structure and, together with a relatively stable domestic market, are important assets in the assessment of its market value. The EVA valuation allows to see whether the Company creates or destroys value.
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Wu, Shu-jun, and 吳淑君. "The Effect of Service Quality and Corporate Image of Telecom Companies on Customer Loyalty." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/v8n54m.
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碩士<br>義守大學<br>資訊管理學系<br>102<br>With the advances of information technology, the use of mobile communications has become more and more common. The functions that mobile phones provide are becoming more diverse, and the users are getting younger. Good corporate image will gain consumers’ trust and favorable impression on the products and thus reduce perceived risk. Corporate image and service quality have become the main reasons that drive consumers’ purchase behavior. They play vital roles in whether the consumers will choose or not the products and have become important factors that affect customer loyalty.
Basically Telecom companies belong not only to the field of service provider but also to the field of high technology. When each company’s technology level reaches maturity, how to consolidate the existing customer through the corporate image and service quality, and how to develop new customers through the establishment of good buying experience and the reputation of the satisfaction and customer loyalty are currently important issues.
Therefore, in this thesis, the questionnaires targeted on high school students using mobile phones are applied to investigate the relationship of both service quality and corporate image on customer loyalty. The study revealed that service quality versus both customer loyalty and corporate image and corporate image versus customer loyalty have positive correlations, while corporate image is the intermediary variable of service quality and customer loyalty. That is to say, in order to enhance customer loyalty, the telecom companies should not only put more efforts into the service quality to make a good impression on consumers, but also pay attention to the enterprise’s overall image to keep their competitiveness in the market.
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Veríssimo, Hugo Miguel França Martins da Silva. "How emerging technologies impact companies´ business models : the case of AI in the telecom industry." Master's thesis, 2021. http://hdl.handle.net/10400.14/34769.
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The transformational potential of emerging technologies can be very attractive for a company, but the uncertainty associated with them can easily discourage investments. In this dissertation, the business model stress test method is presented and adjusted to be able to analyze the future impact of emerging technologies on companies’ business models, taking the case of Artificial Intelligence (AI) in the telecommunications (telecom) industry.
In order to find the most relevant industry AI applications, the telecom industry business model, and apply the method, a literature review and interviews to industry experts were performed. After the method was adjusted and applied, the type of future impact of each AI application on each business model component was identified, and the conclusion was that telecom companies should continue to invest in AI that perform network operation management, customer support operation and customer relationship management functions, while having precautions on customer’s perception of AI used in customer relationship management. It was also found a mostly negative potential impact of business-to-business (B2B) clients deploying AI. This effect on the business model of telecoms is expected to make it unsustainable and requires measures to be taken from the companies.
The results from this dissertation are the founding work for further development of the business model stress test, with its replicability with other emerging technologies and industries as a fundamental question to be answered.<br>O potencial de transformação das tecnologias emergentes pode ser muito atraente para uma empresa, mas a incerteza a elas associada também pode ser um desincentivo ao investimento. Nesta dissertação, o teste de stress de modelos de negócios é o método apresentado e ajustado para analisar o impacto futuro de tecnologias emergentes no modelo de negócios das empresas, tomando o caso da Inteligência Artificial na indústria de telecomunicações.
De modo a encontrar as aplicações de IA mais relevantes na indústria e o seu modelo de negócios, para depois aplicar o método, uma revisão da literatura e entrevistas com especialistas da indústria foram realizadas. Depois do método ser ajustado e aplicado, foi identificado o tipo de impacto futuro de cada aplicação de IA em cada componente do modelo de negócios, e concluiu-se que as empresas de telecomunicações deveriam continuar a investir em IA que realize funções de gestão de operação de rede, operação de suporte ao cliente e gestão de relacionamento com o cliente (CRM), tendo cuidado com a perceção do cliente à IA usada na CRM. Também foi constatado o impacto negativo da implantação de IA por clientes B2B no modelo de negócios das telecomunicações. É esperado que este efeito torne o seu modelo de negócios insustentável e pede que medidas sejam tomadas pelas empresas.
Os resultados desta dissertação são o trabalho de base para um maior desenvolvimento do teste de stress de modelos de negócios, sendo sua replicabilidade com outras tecnologias emergentes e indústrias uma questão fundamental a ser respondida.
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Simões, Cátia Alexandra dos Santos. "Characterization of the clients retention in the tlecommunications companies." Master's thesis, 2016. http://hdl.handle.net/10362/17268.
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The ability of a company to be able to do a precisely churn prediction, so it can act on it, is paramount. For this reason, Deloitte addressed me the challenge of characterizing the client’s retention in the telecom companies. To do so, it was created a comprehensive tool that enables Deloitte to evaluate the churn management maturity level of a telecom operator and highlight its strengths and weaknesses. The development of this matrix was based on a depth churn research, a market research based on 40 interviews and 2 focus group and the valuable feedback from Deloitte consultants.
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Chen, Yu-Ying, and 陳鈺瑩. "Effects of Relationship Marketing, Service Quality and Relationship Quality on Customer Behavior Intention: An Example of Telecom Companies." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/3b896d.
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碩士<br>國立高雄應用科技大學<br>財富與稅務管理系<br>101<br>The purpose of this study is to investigate the relationship between the telecommunications industry and the customer how to influence customer choice. Therefore, the study was design a theory model to examine the relationship between the related variable. A questionnaire of 350 copies, 350 were returned, delete to invalidate questionnaire of 20, a total of 330 valid questionnaires, the effective rate of 94%.
This study using the structural equation model, verification mode and, hypotheses, the results show that, the relationship marketing has a positive impact on relationship quality. Relationship quality has a positive impact on customer satisfaction; service quality has a positive impact on relationship quality and customer satisfaction. In addition the different gender has shown the discrepancy on customer satisfaction, the different ages has significant differences on customer satisfaction, different occupations with different educational levels on customer satisfaction also has significant differences. Final, this study proposes
recommendations for the practical aspects.
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MOMBEUIL, Claudel. "The Effect of University Students’ Perceptions of Corporate Social Responsibility (CSR) Activities on Trust toward Telecom Companies in Haiti." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/kahnud.
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碩士<br>義守大學<br>企業管理學系<br>101<br>Much research has investigated the effects of consumers’ perceptions of corporate social responsibility (CSR) on trust across many industries. Some researchers consider CSR activities as a strategic tool that can influence consumers’ perceptions toward a firm, and can therefore have a significant effect on trust and the overall results of a firm.
This quantitative research study investigated the effect of university students’ perceptions of CSR activities and their trust in the telecom companies in Haiti. The developing model of this study consisted of four variables: perceptions of CSR, trust, service quality, and satisfaction. Among these variables, perceptions of CSR was considered as the independent variable, and trust as the dependent variable. Furthermore, service quality and satisfaction were identified as moderating variables.
A quantitative research method was used in this study. The data were collected by administering electronically a questionnaire using the online service of SurveyGizmo. University students who enrolled in the State University in Port-au-Prince (Haiti) were considered as the target respondents. A Pearson correlation analysis was conducted to test the relationship between perceptions of CSR and trust (first hypothesis), the relationship between perceptions of CSR and service quality (second hypothesis), and the relationship between perceptions of CSR and satisfaction (third hypothesis). For the fourth and last hypothesis, a hierarchical multiple regression analysis was conducted in order to find out how a combination of perceptions of CSR, service quality, and satisfaction could predict trust.
The results of this study indicated significant and negative correlations between perceptions of CSR and trust, perceptions of CSR and service quality, and perceptions of CSR and satisfaction. However, the hierarchical multiple regression analysis showed a significant combination of perceptions of CSR, service quality, and satisfaction in the prediction of the level of trust. Based on the findings of this study, insights and suggestions for theoretical and managerial implications are provided while considering the limitations of this study.
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Tseng, Ling-Tzu, and 曾玲姿. "The Analysis of Consumer Percept on the Positioning of the Mobile Operators – A Research on Top Five Telecom Companies." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/m45d2d.
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Wu, Chia-Ling, and 吳佳玲. "A Study of the Relationship among Leadership Style, Organizational Climate and Organizational Citizenship Behavior - - A Case Study of A and B Telecom Companies." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/06531652166419246944.
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碩士<br>元智大學<br>管理研究所<br>92<br>Nowadays, the business owners care more about the thoughts of staff and realize the importance of having the excellent staff for a long-term development. Thus, the influence of leadership to an organization has been studied and getting popular in these years. This study focused on the relationship among leadership style, organizational climate and organizational behavior through the viewpoints of the staff who act as the customer service in the selected telecom companies. The findings of this study are as follows.
(1) Transactional leadership affects the organizational. This kind of leadership style is built on the relationship of transaction of each other, one provides and another accepts. When the staff is satisfied with what he/she wants or needs, the organizational behavior shows.
(2) Transformational leadership affects organizational behavior. The leader prefers to achieve the mental needs of the staff and like to establish the good model for the followers. The Staff will feedback with the effort to the organization.
(3) Organizational climate affects organizational behavior. The questionnaire of organizational climate has three aspects: responsibilities, relationships and group interaction.
(4) When transformational leadership and transactional leadership exist at the same time, the transactional leadership is more significant then the transformational leadership.
(5) The results of this study prove that the leadership style affects organizational climate, as well as the performance of organizational behavior.
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Wu, Ke Hung, and 吳克鴻. "The improvement study of Chunghwa Telecom Company’s internal performance evaluation by assessing customer concern pointview." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/53544024418214043359.
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碩士<br>育達科技大學<br>企業管理所<br>103<br>Taiwan telecom operators entered the competition in the Red Sea market, thus improving customer attention and satisfaction is a priority in recent years. The telecom operators have carried out organizational reengineering business management or related means, using a variety of assessment rating, improve revenue, improve operational performance in the past,. But too much emphasis on operational performance, ignoring for customer care and feedback, it will cause a gradual loss of customers.
The results show that AHP questionnaire visits had its differences for China Telecom internal assessment of performance indicators. More emphasis on the customer: internal information security and protection of personal data(0.264)> customer feedback process efficiency(0.170)> Corporate Social Responsibility and participation(0.129)> customer complaint case processing performance(0.079)> Internal Audit Operations Control Manager(0.065). The overall difference is:2G, 3G, 4G network construction and expansion optimization(0.2781)> Internal information security protection of personal data(0.2287)> Equipment barriers processing and data communication quality(0.2123)> Customer feedback process efficiency(0.1456)> Corporate Social Responsibility and Participation(0.1055) are the biggest items.
Therefore, by the AHP questionnaire visits, a clear grasp and understand the customer's needs, and the importance of customer suggestions were achieved in this study. By the message feed backing to Chunghwa Telecom Company, as an important basis for the internal assessment of performance indicators will help it to consolidate existing customers and develop the potential customer base in order to achieve sustainable win-win situation.
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Shu-WenTan and 譚淑文. "Exploring the Impact of the Characteristics of Telecom Company T’s Customers on the Company’s Competitiveness." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/9djneg.
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碩士<br>國立成功大學<br>高階管理碩士在職專班(EMBA)<br>107<br>The purpose of this study is to integrate “innovation capability”, “service quality”, and “operational performance” into company competitiveness of T telecom company, and to explore the relationships among mobile number use characteristics, demographic variables, and company competitiveness. By using SPSS software package, through descriptive statistics analysis, reliability analysis, validity analysis, independent sample t test, one-way ANOVA, and Mantel-Haenszel chi-square. The findings of this study are as follows: (1) Usage time of mobile number has obvious difference on “Service Quality”; (2) Monthly fee types have obvious difference on “Innovation Capability”, “Service Quality”, and “Operation Performance”; (3) Occupational have obvious difference on “Innovation Capability”, “Service Quality”, and “Operation Performance”; (4) Monthly income has obvious difference on “Innovation Capability” and “Operation Performance”.
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Liu, Ming-Yi, and 劉明毅. "Case Study of Relationship between Cause Result and Risk Identification for a Telecom Company’s ERM System." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/58epk9.
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碩士<br>國立臺北科技大學<br>商業自動化與管理研究所<br>99<br>The world economy is constantly changing as corporate business environment becomes more complicated with higher possibility and lager impact of risk incidents. Enterprise risk management（ERM）or Integrated risk management（IRM）has improved continually under law regulations, institute standards, external/internal business environment or the humanistic psychology to pursue a quiet night’s sleep.
Modern business risk management changes the conventional view of risk for the uncertain future events might bring negative risk and/or positive business opportunity.
This thesis is a case study of market leader – Chunghwa Telecom（CHT）business risk management. Through data collection, analysis and interview with experts, a conclusion is made in hopes of contributing to the business practice of ERM.
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Lu, Sheng-Yi, and 盧勝煜. "The STUDY of the RELATION of BETWEEN ON JOB EDUCATION and TRAINING and INFORMATION LITERACY in CHUNGHWA TELECOM COMPANY'S EMPLOYEE." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/z9bx5c.
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Lin, Yu-Tsen, and 林育岑. "The Effects of Gender and Age on the Difference Among Attributes of Service Quality and Customer Satisfaction – The Case of a Telecom Company’s 4G Service." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/fs8vtd.
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碩士<br>國立交通大學<br>管理學院經營管理學程<br>104<br>The fourth-generation mobile communication technology (4G) is the emerging wireless communication technology. As its popularity and convenience, this technology of Telecom 4G has become a public and an indispensable communication tool in the world-wide. The aim of this study is to investigate the effects of gender and age on the difference among attributes of service quality and customer satisfaction in the case of a Telecom 4G Service.
Results from this study indicate that the users’ priority of Telecom 4G service is vary from the quality and satisfaction. Gender and age can significantly modulate the priority on six attributes of service quality and customer satisfaction. Telecom 4G users in different gender have different priorities in service quality and service satisfaction attributes. However, Telecom 4G users in different age have different priorities on service quality attributes, but not on service satisfaction attributes.
It is expected that these study results can provide useful recommendations to first-line service personnel of Telecom company for improving customer service quality and satisfaction of their 4G service users in response to different gender and age’s request.