Relevant bibliographies by topics / ITIL Methodology

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Book chapters
  4. Conference papers
  5. Reports

Academic literature on the topic 'ITIL Methodology'

Author: Grafiati
Published: 4 June 2021
Last updated: 5 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'ITIL Methodology.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "ITIL Methodology"

1

Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (June 4, 2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

Full text
Abstract:
Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL implementations in eight large Australian organisations is used. A socio-technical systems approach represented by Leavitt’s Diamond is adopted as a lens to shed light on the attributes of effective organisational change strategies for successful ITIL implementation. Findings This paper identifies organisational change strategies employed by organisations that have effected a successful ITIL implementation. The authors identified that the ITIL implementation required changes to the four components of the socio-technical work system (STS) identified in Leavitt’s Diamond. Changes to one STS component affected other STS components when implementing ITIL; and that effort applied to the STS components did not need to be equal, but appropriate to the requirements of the ITIL implementation and the organisation. Research limitations/implications The sample size of eight ITIL implementation cases studied may limit the generalisation of findings. Practical implications This research provides IT service management researchers and ITIL practitioners, for the first time, information about organisational change strategies as applied to successful ITIL implementations. Originality/value This research has developed novel insights into organisational change strategies and ITIL implementation that had not previously been explored.
APA, Harvard, Vancouver, ISO, and other styles
2

Rubio Sánchez, Juan Luis. "Optimization Algorithm to Sequence the Management Processes in Information Technology Departments." Computation 9, no. 5 (May 19, 2021): 60. http://dx.doi.org/10.3390/computation9050060.

Full text
Abstract:
The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes specifically adapted to each company, based on a mathematical and statistical model that uses data from a web survey. Its application generates an optimal sequence of ITIL processes. The methodology has been applied with successful results in a real case, and it shows specific benefits over the previous approaches. The main learning objective of this research is a proven method to obtain an optimal sequence of processes for the implementation of ITIL in small companies. Finally, some future works are presented.
APA, Harvard, Vancouver, ISO, and other styles
3

AB, Mutiara, Prihandoko, Prasetyo E, and Widya C. "Analyzing COBIT 5 IT Audit Framework Implementation using AHP Methodology." JOIV : International Journal on Informatics Visualization 1, no. 2 (April 17, 2017): 33. http://dx.doi.org/10.30630/joiv.1.2.18.

Full text
Abstract:
COBIT has been known as the best practice standard in IT Governance, both in management or evaluated of the IT utilization. The role of IT Audit framework to evaluate the benefits of Information Technology in an enterprise either its gain benefits or fail in order to achieved the business objective. In Indonesia, most organization has been implemented the IT as their main support of process business, and deliberately conduct the evaluation of the implementation used some IT Audit framework such as ITIL, TOGAF, COBIT and other Government rule. Those frameworks have been known as an IT governance framework, most of organizations are choosing COBIT and ITIL due to the internal control issues. Therefore, this research will be focus on COBIT 5 utilization as an IT audit frameworks, a comparison also will be done between the COBIT 5 and ITIL. The comprehensive parameters in COBIT 5 which provides 5 category process in two domain, management and control will be the variables of prioritizing process among them for each object. This paper will analyze the use of those parameters for some selected organization and prioritize them using the Analytical Hierarchy Process (AHP) methodology that will lead to create a new model of IT Audit frameworks based on the user requirement and opinion. the analyzing process the implementation of COBIT 5 framework in some organizations, and priorities the preferred attributes of COBIT 5 that very likely and suitable to the culture and needs of user in Indonesia using AHP Methodology, and create the best qualified model of IT Audit that fit with the requirements of the organizations especially for Indonesia organizations and companies.
APA, Harvard, Vancouver, ISO, and other styles
4

Rubio, Juan Luis, and Magdalena Arcilla. "How to Optimize the Implementation of ITIL through a Process Ordering Algorithm." Applied Sciences 10, no. 1 (December 19, 2019): 34. http://dx.doi.org/10.3390/app10010034.

Full text
Abstract:
One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there is no methodology/algorithm providing a sequence of ITIL processes specifically adapted for each company, an algorithm to solve this problem is presented: The algorithm has a deep mathematical basis and returns a sequence of ITIL processes to optimize the efforts during implementation, so the company implementing the ITIL gets the closest to the competitors. The optimization is made considering parameters such as staff, age of the company, IT size, industry, etc. Thus, the sequence proposed is specific for each company. Finally, a comparative of the sequence obtained (from the proposed algorithm) with sequences discovered in the SLR is presented and applied to a real case.
APA, Harvard, Vancouver, ISO, and other styles
5

Kastelic, Miha, and Peter Peer. "Managing IT Services: Aligning Best Practice with a Quality Method." Organizacija 45, no. 1 (January 1, 2012): 31–37. http://dx.doi.org/10.2478/v10051-012-0004-6.

Full text
Abstract:
Managing IT Services: Aligning Best Practice with a Quality MethodManaging information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.
APA, Harvard, Vancouver, ISO, and other styles
6

Mussa, Munir de Sá, Renata Gomes Cordeiro, and Henrique Da Hora. "Attributes of IT certifications aligned to organizations’ needs." Journal of Modelling in Management 16, no. 2 (February 12, 2021): 506–26. http://dx.doi.org/10.1108/jm2-02-2019-0031.

Full text
Abstract:
Purpose An area of information technology (IT) in organizations is required to manage resources efficiently. For this, IT certifications are adopted by companies and sought by professionals. However, these have many requirements and to identify which are paramount to the performance of their activities and/or are much more important to IT managers is not a trivial task. The purpose of this study is to identify how the processes of the Information Technology Infrastructure Library (ITIL) v3 and Control Objectives for Information and Related Technology (CobiT) 5 certifications are analyzed by IT managers. Regarding the knowledge of professionals about the processes, which are more important, less important or indifferent in the manager’s view. Design/methodology/approach A survey is carried out with IT managers using questions elaborated according to the Kano model in which the processes of the analyzed certifications are related to classify according to the proposed model. Findings Of the 64 analyzed processes, 20 CobiT processes and 13 ITIL processes were classified as must-be requirements. Another 17 CobiT processes and 9 ITIL processes were classified as one-dimensional and 5 ITIL processes are present in more than one relationship with CobiT processes and, depending on the relationship, they were classified as must-be or one-dimensional requirements. Originality/value It is concluded that this study contributes in the discussion of the importance of the ITIL and CobiT implementations and analyzes the relevance of ITIL and CobiT certification processes in the view of IT managers, providing useful information for the professionals in terms of prioritization of the processes expected by the managers.
APA, Harvard, Vancouver, ISO, and other styles
7

Dayal, Rasbihari, V. Vijayakumar, Rahul Chandra Kushwaha, Abhishek Kumar, V. D. Ambeth Kumar, and Ankit Kumar. "A cognitive model for adopting ITIL framework to improve IT services in Indian IT industries." Journal of Intelligent & Fuzzy Systems 39, no. 6 (December 4, 2020): 8091–102. http://dx.doi.org/10.3233/jifs-189131.

Full text
Abstract:
This research paper presents a cognitive model which manages to minimize the issues of the Information Technology Infrastructure by incorporation of service management practices. The importance of this research is that this model can be replicated in other companies for the distribution of products that wish to implement improvements in their management process technological services. This work introduces the use of Information Technology Infrastructure Library or ITIL as best practice, essential methodologies for IT Management, historical evolution, methodology, service life cycle, and ITIL certifications. Service automation is widely regarded as the usefulness and improves service guarantee. One of the most useful features of automation services is that the process will run the same way every time. Such precision in the execution of repetitive executions is virtually impossible when it comes to human labor. Therefore, the automation is the best way to improve the efficiency of the service provider and the next steps of the process.
APA, Harvard, Vancouver, ISO, and other styles
8

Anunciação, Pedro Fernandes, and Nuno Santos Geada. "Change Management Perceptions in Portuguese Hospital Institutions Through ITIL." International Journal of Healthcare Information Systems and Informatics 16, no. 4 (October 2021): 1–20. http://dx.doi.org/10.4018/ijhisi.20211001.oa18.

Full text
Abstract:
Organizations function in complex, dynamic and unpredictable environments. Implementing changes must therefore be well planned, managed, and evaluated as such ongoing efforts link organizational performance to peer competitiveness and sustainability. In an era challenged with technological innovations, it is crucial to understand how new changes can leverage traditional methodologies and services supported by information and technology systems. As information-intensive organizations such as hospitals are highly dependent on changing information and technological systems, this understanding is key to evolve next generation hospitals. Specifically, this study analyzes how hospital managers in Portugal relate change to information systems’ management based on Information Technology Infrastructure Library methodology. The relationship between change and information technologies services is not sufficiently clarified and constitutes an excellent opportunity to increase knowledge in the field of information systems.
APA, Harvard, Vancouver, ISO, and other styles
9

Rubio Sánchez, Juan Luis. "Methodology to Improve Services in Small IT Centers: Application to Educational Centers." Computers 10, no. 1 (January 4, 2021): 8. http://dx.doi.org/10.3390/computers10010008.

Full text
Abstract:
Educational centers (schools, academies, high schools, etc.) are usually small companies, which make them special in terms of management. The management of IT services is far from standard and based in home solutions. The disadvantage of this approach is clear, as it happened during the COVID-19 pandemic period. The solution to properly managing IT services is based on the use of the ITIL (Information Technology Infrastructure Library). The question is how to apply this standard that only defines the processes to implement, but does not describe the way or the order to implement them. In this article it is shown which IT processes are really needed in any educational center and the order in which they should be implemented. The method used consists of fulfilling a knowledge database with extensive information from schools, academies, and other educational centers. After that, an existing optimization model is adopted and a representative learning center is defined, which is used to propose the IT processes sequence; finally, a set of optimal IT processes and the order to implement them is defined. These ordered processes optimize the quality of IT for learning services. The main result is an ordered set of IT processes that best fit the needs of IT departments in small educational centers.
APA, Harvard, Vancouver, ISO, and other styles
10

Aguiar, João, Ruben Pereira, José Braga Vasconcelos, and Isaias Bianchi. "An Overlapless Incident Management Maturity Model for Multi-Framework Assessment (ITIL, COBIT, CMMI-SVC)." Interdisciplinary Journal of Information, Knowledge, and Management 13 (2018): 137–63. http://dx.doi.org/10.28945/4083.

Full text
Abstract:
Aim/Purpose: This research aims to develop an information technology (IT) maturity model for incident management (IM) process that merges the most known IT frameworks’ practices. Our proposal intends to help organizations overcome the current limitations of multiframework implementation by informing organizations about frameworks’ overlap before their implementation. Background: By previously identifying frameworks’ overlaps it will assist organizations during the multi-framework implementation in order to save resources (human and/or financial). Methodology: The research methodology used is design science research (DSR). Plus, the authors applied semi-structured interviews in seven different organizations to demonstrate and evaluate the proposal. Contribution: This research adds a new and innovative artefact to the body of knowledge. Findings: The proposed maturity model is seen by the practitioners as complete and useful. Plus, this research also reinforces the frameworks’ overlap issue and concludes that some organizations are unaware of their actual IM maturity level; some organizations are unaware that they have implemented practices of other frameworks besides the one that was officially adopted. Recommendations for Practitioners: Practitioners may use this maturity model to assess their IM maturity level before multi-framework implementation. Moreover, practitioners are also incentivized to communicate further requirements to academics regarding multi-framework assessment maturity models. Recommendation for Researchers: Researchers may explore and develop multi-frameworks maturity models for the remaining processes of the main IT frameworks. Impact on Society: This research findings and outcomes are a step forward in the development of a unique overlapless maturity model covering the most known IT frameworks in the market thus helping organizations dealing with the increasing frameworks’ complexity and overlap. Future Research: Overlapless maturity models for the remaining IT framework processes should be explored.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "ITIL Methodology"

1

Koliš, Karel. "Aplikace metodiky ITIL pro řízení informatiky." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-74738.

Full text
Abstract:
The Diploma thesis Implementation of ITIL methodology for IT Governance describes the importance of IT Governance in an organization, ways of using several methodologies, the differences between those methodologies and preferred methodology ITIL. The ITIL methodology is described in all stages of the Service lifecycle. In the second part, the methodology is applied on a real organization: Faculty of Business Administration. On the real IT services, provided by the faculty IT unit in all 5 stages of the Service lifecycle.
APA, Harvard, Vancouver, ISO, and other styles
2

Pelikán, Robert. "Konfigurační management." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-4479.

Full text
Abstract:
My thesis is aimed at the problems of Configuration Management. Configuration Management is part of managing of information science management. Being part of it, it is very well described in different methodologies aimed at management of information science. Configuration Management is concerned with monitoring of company assets. In information technology it means mainly hardware and software equipment which is being used by the company. Knowledge of exact configurations of all these assets is very important mainly for providing user support, deploying new implementations or running audits. Situation in companies dealing with IT is, that many of such companies do not use Configuration Management at all, on a limited scale or are using some substitute method. Management of these companies usually realizes that it would be good to somehow align problems aligned with using of larger quantities of hardware and software. Often it is a situation when company does not use any methodologies for IT management and thus does not know that something like Configuration Management even exists. Goal of my thesis is to help future users of Configuration Management. I am trying to achieve this goal by analyzing particular components of Configuration Management complemented by my work experiences - I have been engaged in Configuration and Change Management during the majority of the last three years.
APA, Harvard, Vancouver, ISO, and other styles
3

Rajnyš, Michal. "Metodiky řízení informatických procesů - implementace ISO 20000." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-165226.

Full text
Abstract:
Increasing amount of consulting companies offering support for implementation of norm ISO/IEC 20000 and their assurance that this norm is suitable for any type of organization is bringing a question if it is in reality true. The text is considering methodologies of information processes management in MSP and is highlighting problems that can arise in this segment. The work consists of theoretical outputs as well as experience from planning the implementation of ISO 20000 in a small Business Intelligence company. In the first part of this work are methodologies put in general frame of informatics management (IT Governance) and is discussed their purpose and impacts of standardization of management processes to which their use is leading. The main attention is paid to ITIL and ISO 20000 and their mutual relationship. In both methodologies is apprised suitability for segment MSP. In scope of the practical part are defined conditions that need to be fulfilled in order to achieve successful implementation of ISO 20000 in MSP. The main output of this part is concrete methodology of implementation of ISO 20000 in a small company.
APA, Harvard, Vancouver, ISO, and other styles
4

Holub, Adam. "Návrh metodiky řízení a správy incidentů a problémů a jejího využití ve vybrané organizaci." Master's thesis, Vysoká škola ekonomická v Praze, 2016. http://www.nusl.cz/ntk/nusl-262019.

Full text
Abstract:
This thesis is focused on design methodology of administration and management of issues, using issue-tracking system. The objective is to create such methodology and deploy it to specific organization. During methodology creation, there were used best practices, acquired from source thesis and authors experiences. In theoretical part of thesis are described approaches, witch is this thesis based on. Then thesis describes what issue-tracking system is and lists mostly used issue-tracking systems. In practical part, the methodology itself is created. At first, target group is described. Then, types of issuse and roles used in issue-tracking system are described. Then is described, how to create lifecycle of issue and how to handle with its attributes. Last part is focused on data reporting from issue-tracking system. Last chapter of practical part describes how to implement methodology to issue-tracking system JIRA.
APA, Harvard, Vancouver, ISO, and other styles
5

Bláha, Jan. "Analýza slabin procesu IT." Master's thesis, Vysoká škola ekonomická v Praze, 2016. http://www.nusl.cz/ntk/nusl-360266.

Full text
Abstract:
The thesis focuses on research of IT process weakness. In theoretical part are described basic terms and also frameworks or best practise of process maturity rating. Selected practice ITIL and COBIT are then used for rating in practical part. For this purpose is choosen one of process which is outsourced by external contractor. Rating is made using free accessible tools, which are offered by selected practice and which offer rating process. Result is established according to consultation with people involved in project and their rating using mentioned tools.
APA, Harvard, Vancouver, ISO, and other styles
6

Blašková, Adriána. "Metodika a nástroj pro podporu řízení rizik v projektech." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-399188.

Full text
Abstract:
This master's thesis deals with the area of risk management in project management. The aim is to create a complex risk management methodology and a functional prototype of the system that complements and supports it. The methodology is based on the fundamental principles of these areas and the analysis of currently used project and risk management approaches in practice. Selected were PRINCE2, Agile Approach and ITIL. The advantages of the methodology are its complexity, no bound to any standard but based on methodology's positive  features. Based on the methodology, a web application for management and visualization of projects and risks has been developed and supports work with it.
APA, Harvard, Vancouver, ISO, and other styles
7

Pluhař, Ondřej. "Zhodnocení projektu a návrh metodiky projektového řízení." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223392.

Full text
Abstract:
The diploma thesis focuses on project management – managing of software development activities. It explains a basic terms of given issue and it also deals with advantages and disadvantages of some known practices and methods which are often followed when developing software. The practical part includes an analysis and evaluation of concrete project. This project is then the base for designing an optimization of software development methodology. Designed optimization will be able to help manage similar projects in future.
APA, Harvard, Vancouver, ISO, and other styles
8

Wei, Ru-Jane, and 魏汝偵. "A Study of ITIL Implementation Methodology for Manufacturing IT Department." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/89582103207725585649.

Full text
Abstract:
碩士
國立交通大學
管理學院資訊管理學程
99
The current objective of the IT department is to provide a satisfying service system based on our previously developed technique for the users of the online web-system which can integrate the customer requirements as a customized web-system. ITIL is a well-known international criterion and has been wildly utilized to integrate current resources to be a optimized solution by an evaluative produce for the users. Furthermore, the software also can combine the commercial models with the customer-developed techniques without a biased technique consideration to enhance the evaluation for the industries. The research focus of the study is to observe and analyze a number of cases implemented by the IT Department in the company: 1. the collection of the IT department’s file and records about the project; 2.the interviews of single personnel involved in the project and 3. According to literature compilation of the questionnaire items, and analyzing data collected through the questionnaire, the study aims to find out 1.the discussion of the problems that might occur during the project time, and the solutions of them ; 2. The inductions effectiveness of ITIL； 3.the Critical Success Factors at ITIL Induction; 4. With domestic and foreign research into differences between ITIL and provide information about the industry ITIL processes into the unit as a reference.
APA, Harvard, Vancouver, ISO, and other styles
9

Pinto, Nélson Ricardo Alves. "Análise e desenvolvimento de solução de srevice desk management- knowledge management & request fulfillment." Master's thesis, 2011. http://hdl.handle.net/10451/13885.

Full text
Abstract:
This project is the analysis and development of a Service Desk Management solution based on best practices advocated by ITIL® v3. To support the developed solution, I will present the main concepts applied, namely, the ITSM best practices ITIL® framework, the OutSystems Agile development plataform, that adopts the development methodology to be used, the SCRUM Agile Methodology. This report will focus on the processes advocated by ITIL® v3: Incident Management, Problem Management, Change Management, Release & Deployment Management, Knowledge Management and Request Fulfillment. The first four were implemented in partnership with another PEI and the remaining are specific to this project. The specific processes were developed in the implementation phase of the solution, consisting of the implementation of the administration panel, and creation, approval, validation, classification, routing and closure of knowledge records or service requests. After the development of the solution, the implemented processes have been tested by end users, giving their approval.
APA, Harvard, Vancouver, ISO, and other styles
10

Geada, Nuno Filipe dos Santos. "Gestão da mudança nos sistemas de informação hospitalares públicos portugueses." Master's thesis, 2020. http://hdl.handle.net/10400.26/33244.

Full text
Abstract:
Desde os anos 80 até aos dias de hoje a informação tem vindo a ser cada vez mais a força motriz das empresas, pois é com base nos Sistemas de Informação que se tomam as decisões que influenciam vertiginosamente os negócios. Estamos numa sociedade que cada vez mais privilegia a informação como uma das suas preocupações mais dominantes. A necessidade de existirem numa organização as infraestruturas adequadas para a sua recolha, armazenamento, processamento e distribuição faz com que uma parcela apreciável do esforço das instituições e/ou organizações ao nível de recursos humanos e financeiros sejam canalizados neste sentido. Associado a este esforço, está a mudança organizacional que constitui nos dias hoje uma realidade nas organizações, no entanto e como se trata de um processo complexo, nem sempre é gerido de uma forma eficaz e eficiente. Como tal, as organizações são caracterizadas por ambientes bastante complexos, dinâmicos, imprevisíveis, que estão sujeitas a grandes mudanças que despoletam na sua maior essência conflitos nas equipas. Assim sendo, e de forma a que estas mudanças sejam proveitosas, é efetivamente premente desenvolver um conjunto de competências de gestão com recurso a estratégias baseadas em metodologias que permitam aplicar boas práticas e ferramentas na gestão de conflitos que possibilitem comunicar assertivamente favorecendo a reflexão e a discussão como meios para alcançar o consenso e o compromisso. Esta dissertação tem com objetivo principal investigar a associação da mudança aos sistemas de informação, nas instituições hospitalares de Portugal através da utilização da metodologia ITIL. Esta metodologia sobejamente conhecida e aplicada a nível internacional não prevê nas suas fases a gestão da mudança ou uma esta relacionada com a estão da mudança por este motivo constitui uma oportunidade para o estudo científico para a relevância da inclusão da mudança quando se concebem e implementa novos serviços de IT.
From the 1980s to the present day, information has been increasingly the driving force of companies, as it is based on Information Systems that decisions are taken that have a tremendous influence on business. We are in a society that increasingly privileges information as one of its most dominant concerns. The need for an organization to have adequate infrastructures for its collection, storage, processing and distribution means that an appreciable portion of the efforts of institutions and / or organizations in terms of human and financial resources are channelled in this direction. Associated with this effort is the organizational change that is nowadays a reality in organizations, however and as it is a complex process, it is not always managed in an effective and efficient way. As such, organizations are characterized by very complex, dynamic, unpredictable environments, which are subject to major changes that essentially trigger team conflicts. Therefore, and in order for these changes to be profitable, it is really urgent to develop a set of management skills using strategies based on methodologies that allow the application of good practices and tools in conflict management that make it possible to assertively communicate favouring reflection and discussion as a means of reaching consensus and commitment. This dissertation has as main objective to investigate the association of change with information systems, in hospital institutions in Portugal using ITIL methodology. This widely known methodology and applied at an international level does not foresee in its phases the management of change or one related to the state of change for this reason constitutes an opportunity for scientific study for the relevance of including change when designing and implementing new ones. IT services.
APA, Harvard, Vancouver, ISO, and other styles

Book chapters on the topic "ITIL Methodology"

1

Verlaine, Bertrand, Ivan Jureta, and Stéphane Faulkner. "Towards the Alignment of a Detailed Service-Oriented Design and Development Methodology with ITIL v. $$3$$." In Lecture Notes in Business Information Processing, 123–38. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-14980-6_10.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Chan, Peter C., Shauntell R. Durant, Verna Mae Gall, and Mahesh S. Raisinghani. "Aligning Six Sigma and ITIL to Improve IT Service Management." In Information Resources Management, 1750–65. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-61520-965-1.ch602.

Full text
Abstract:
Organizations are implementing IT Service Management (ITSM) and creating quality standards to design, deliver, and manage IT services to meet or exceed an agreed level of quality. ITSM uses the best practices of IT Infrastructure Library (ITIL) that informs IT management what needs to be done and how it will get done from the process perspective. However when undertaking an ITSM a project to implement ITIL, ITIL does not provide a method for measuring quality or identifying and completing process improvement projects. By integrating the Six Sigma quality methodology, IT management will have the methodology and tools for measuring quality and improving processes. Adopting Six Sigma principles also helps IT managers focus on their business strategy and customers, manage proactively based on facts, and reinforce collaboration across the enterprise. The framework in our exploratory experience based research has been built upon a deductive study which has been developed through a literature review and synthesis and an exploratory inductive research which has been developed using a qualitative case study methodology in the e-services and mobile applications field.
APA, Harvard, Vancouver, ISO, and other styles
3

Stephens, R. Todd. "A Requirements Approach for Building an Enterprise Cloud Service Catalog." In Global Virtual Enterprises in Cloud Computing Environments, 86–111. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-3182-1.ch004.

Full text
Abstract:
In the context of cloud computing, the service catalog is a critical component of the cloud computing architecture. Most cloud computing projects will invariably begin with a discussion of what IT services an enterprise needs. Even when end users have a cloud environment, the business still wants to know which cloud services we need and how much does it costs. Information Technology Infrastructure Library (ITIL) service design defines a service catalog as a list of technology-enabled services that an organization provides, often to its employees or customers. More specifically, the service catalog is an expression of the operational capability of a service provider or enterprise within the context of an end customer, a market space, or an internal business unit stakeholder. Unfortunately, most service catalogs are built by technologists for technologists. This design methodology is fine assuming the user of the catalog is an information technology professional.
APA, Harvard, Vancouver, ISO, and other styles
4

Cortina, Stéphane, Michel Picard, Omar Valdés Solórzano, and Alain Renault. "Process Assessment as a Means to Improve Quality in IT Services." In Quality Management for IT Services, 168–91. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-61692-889-6.ch009.

Full text
Abstract:
The main objective of this chapter is to present how a formal and standard process assessment - thanks to its repeatable approach and its comparable results - can be an invaluable contribution for improving the IT services in a continual way. This chapter introduces ISO/IEC 15504, the international standard for process assessment. As a generic process assessment framework, ISO/IEC 15504 can be used for determining the capability of processes of any domain. The authors of this chapter have applied this framework in the field of IT Service Management. Their works (described below) have enabled to develop the TIPA® methodology, based on ITIL® version 2. The chapter then discusses the impact that assessments can have on the quality of the assessed processes and, as a consequence, on the services supported by these processes. The chapter finishes by presenting an example of the results and the lessons learnt as perceived by adopters of TIPA.
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "ITIL Methodology"

1

Ivosic, Ivan. "Synergy of ITIL methodology and help users systems." In 2017 40th International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO). IEEE, 2017. http://dx.doi.org/10.23919/mipro.2017.7973483.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Marchão, Joaquina, Leonilde Reis, and Paula Ventura. "OPERATION MANAGEMENT USING ITIL AND COBIT FRAMEWORK." In Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2020. http://dx.doi.org/10.31410/itema.2020.201.

Full text
Abstract:
Information and Communication Technologies management is now increasingly challenging in a highly digital and connected world, with different services emerging for different clients with heterogeneous infrastructures, software, assets, different service requirements, security risks increasing, organizational structures not flexible to adjust. These are some of the variables to manage in Information and Communication Technologies departments. This paper aims to present a literature review to support the design of an approach for service operation management in a medium-sized organization, to improve operational efficiency, cost optimization and stakeholder satisfaction, relevant topics in any organization strategy. The applied methodology includes a literature study related with the frameworks Control Objectives for Information and Related Technology (COBIT) and Information Technology Infrastructure Library (ITIL). The main results underlying the literature review were based on the use of keywords in the subject domain.
APA, Harvard, Vancouver, ISO, and other styles
3

"IMPLEMENTING ITIL METHODOLOGY WITHIN A COMPANY. A SURVEY ON 10 ORGANIZATIONS ABOUT THE PRE-IMPLEMENTATION, DURING AND AFTER-IMPLEMENTATION PERIOD." In International Management Conference. Editura ASE, 2020. http://dx.doi.org/10.24818/imc/2020/01.04.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Torkey, F. A., Arabi Keshk, Taher Hamza, and Amal Ibrahim. "A new methodology for Web testing." In 2007 ITI 5th International Conference on Information and Communications Technology. IEEE, 2007. http://dx.doi.org/10.1109/itict.2007.4475621.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Sanjeevan, K., J. Cruellas, A. Canals, T. Millan, D. Chiorean, M. Mullet, and M. Robert. "NEPTUNE - an integrated UML toolset and methodology." In Proceedings 23rd International Conference Information Technology Interfaces. ITI 2001. IEEE, 2001. http://dx.doi.org/10.1109/iti.2001.938063.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Nezafati, Navid, S. Mohammad J. Jalali, Mahdi Shafieezadeh, and Kamran Karimi. "A developed methodology for human driven knowledge acquisition." In 2008 30th International Conference on Information Technology Interfaces (ITI). IEEE, 2008. http://dx.doi.org/10.1109/iti.2008.4588486.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Guo Anfu, Li Jianfeng, Li Fangyi, Wei Baokun, Wang Xiaowei, and Liu Gang. "Assessment on green degree of biodegradable packaging material based on LCA and FAHP methodology." In International Technology and Innovation Conference 2009 (ITIC 2009). IET, 2009. http://dx.doi.org/10.1049/cp.2009.1494.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Hudec, J. "Design methodology and practice of VLSI functional test synthesis." In Proceedings 23rd International Conference Information Technology Interfaces. ITI 2001. IEEE, 2001. http://dx.doi.org/10.1109/iti.2001.938056.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Fetaji, Bekim, and Majlinda Fetaji. "E-Learning Indicators Methodology Approach in Designing Successful e-Learning." In 2007 29th International Conference on Information Technology Interfaces. IEEE, 2007. http://dx.doi.org/10.1109/iti.2007.4283788.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Rozman, T., and R. V. Horvat. "Case study of the suitability of the process modelling methodology in a team." In 28th International Conference on Information Technology Interfaces, 2006. IEEE, 2006. http://dx.doi.org/10.1109/iti.2006.1708460.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "ITIL Methodology"

1

Podio, Fernando L., Dylan Yaga, and Christofer J. McGinnis, eds. Conformance Testing Methodology for ANSI/NIST-ITL 1-2011, Data Format for the Interchange of Fingerprint, Facial and Other Biometric Information (Release 1.0). Gaithersburg, MD: National Institute of Standards and Technology, August 2012. http://dx.doi.org/10.6028/nist.sp.500-295.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

McGinnis, Christofer J., Dylan J. Yaga, and Fernando L. Podio. Conformance Testing Methodology Framework for ANSI/NIST-ITL 1-2011 Update: 2013, Data Format for the Interchange of Fingerprint, Facial [and] Other Biometric Information. National Institute of Standards and Technology, June 2015. http://dx.doi.org/10.6028/nist.sp.500-304.

Full text
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'ITIL Methodology' for particular source types:
Journal articles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography