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Journal articles on the topic 'ITIL'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Wulantari, Nur Ayu, and Tata Sutabri. "Analisis Pengukuran Kualitas Pelayanan Perbankan pada Aplikasi LIVIN by Mandiri menggunakan framework ITIL V3." Jurnal RESTIKOM : Riset Teknik Informatika dan Komputer 6, no. 1 (2024): 86–93. http://dx.doi.org/10.52005/restikom.v6i1.296.

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Penelitian ini membahas tentang analisis manajemen pelayanan perbankan pada aplikasi Livin by Mandiri yang berbasis TI dengan menggunakan framework ITIL 3. Penelitian dilakukan dengan tujuan untuk meningkatkan kualitas layanan perbankan pada aplikasi Livin by Mandiri. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa implementasi framework ITIL3 pada aplikasi Livin by Mandiri dapat meningkatkan manajemen pelayanan perbankan dengan penggunaan ITIL 3 Service Management Lifecyc

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Jun, Sun-Young, Eun Su Park, Jae Jun Lee, et al. "Prognostic Significance of Stromal and Intraepithelial Tumor-Infiltrating Lymphocytes in Small Intestinal Adenocarcinoma." American Journal of Clinical Pathology 153, no. 1 (2019): 105–18. http://dx.doi.org/10.1093/ajcp/aqz136.

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Abstract Objectives Assessment of tumor-infiltrating lymphocytes (TILs) may predict the prognosis and therapeutic benefit of immunotherapy in small intestinal adenocarcinoma (SIAC) patients. Methods TILs were evaluated in 231 surgically resected SIACs and compared with microsatellite instability (MSI) and clinicopathologic variables. The average number of intraepithelial TILs (iTILs) and the average density of stromal TILs (sTILs) were calculated separately. Results High iTIL count (≥2 per high-power field) was associated with MSI-high, whereas high sTIL density (≥20% on ×200 magnification) wa

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3

Nugroho, Alfonsus Fero Jaya, and Melissa Indah Fianty. "Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services." Journal of Information Systems and Informatics 5, no. 2 (2023): 683–95. http://dx.doi.org/10.51519/journalisi.v5i2.496.

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This study examines the potential of leveraging incident management and IT Helpdesk principles from ITIL V3 to enhance the daily operations of an IT division. The research involved collecting email communication data between users and the IT division, as well as conducting interviews with individuals associated with the IT division and various company employees. The ITIL Maturity Level (ITML) method was utilized to analyze the findings, revealing that IT Helpdesk achieved a score of 3.5 (Quality Control), while incident management received a score of 2 (Process Capability). However, both areas

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Hidayat, Muhammad Ilham, Pacu Putra, Rio Ananda Fitriansyah, Nabila Rizky Oktadini, Allsela Meiriza, and Putri Eka Sevtiyuni. "Evaluasi Tingkat Kematangan Manajemen Insiden Layanan Teknologi Informasi PT. Pupuk Sriwidjaja Menggunakan Maturity Level Self-Assesment ITIL v4." INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System 9, no. 1 (2024): 63. http://dx.doi.org/10.51211/isbi.v9i1.2859.

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ITIL (Information Technology Infrastructure Library) merupakan salah satu kerangka kerja manajemen layanan teknologi informasi yang paling banyak digunakan. Sistem manajemen insiden layanan teknologi informasi PT Pusri dibangun berdasarkan ITIL v4. Keefektifan serta keefisienan sistem manajemen insiden perlu dijamin sehingga diperlukan evaluasi tingkat kematangan sistem. Evaluasi Tingkat kematangan ITIL v4 sulit dilaksanakan, dikarenakan ilmu yang berkaitan masih sedikit dan eksklusif. ITIL v4 sebagai bentuk terbaru dari ITIL , tentu mengadaptasi beberapa prinsip dari ITIL v3. Oleh karena itu

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Greiner, Lynn. "ITIL." netWorker 11, no. 4 (2007): 9–11. http://dx.doi.org/10.1145/1327512.1327520.

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Lloyd, V. "ITIL." Computer Bulletin 45, no. 3 (2003): 28. http://dx.doi.org/10.1093/combul/45.3.28.

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL imp

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Богомолов, Д. Н., та Ю. Г. Нестеров. "Сравнительный анализ ITIL3 и ITIL4". ТЕНДЕНЦИИ РАЗВИТИЯ НАУКИ И ОБРАЗОВАНИЯ 72, № 1 (2021): 26–32. http://dx.doi.org/10.18411/lj-04-2021-04.

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Статья посвящена новой версии методологии по управлению ИТ-услугами ITIL. Описываются этапы развития методологии, также уделяется внимание ключевым особенностям каждой версии. Производится обзор и сравнительный анализ изменений, произошедших при выходе четвёртой версии методологии в 2019г. по сравнению с предыдущей версией.

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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Partici

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Prayogo, Johan Suryo, Putri Ariatna Alia, Agung Teguh Setyadi, and Agung Budi Setyawan. "Literature Review: Manajemen Layanan Teknologi Informasi dengan Framework Information Technology Infrastructure Library (ITIL) di Indonesia." Jurnal Rekayasa Sistem Informasi dan Teknologi 1, no. 2 (2023): 154–58. http://dx.doi.org/10.59407/jrsit.v1i2.212.

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Penerapan Framework Information Technology Infrastructure Library (ITIL) dalam Manajemen Layanan Teknologi Informasi (ITSM) di Indonesia. Melalui tinjauan tren penelitian terkini, sehingga memperoleh manfaat. Penelitian ini memberikan wawasan penting untuk pemahaman lebih lanjut tentang efektivitas Information Technology Infrastructure Library (ITIL) dalam mendukung pengelolaan sistem layanan teknologi informasi di lingkungan bisnis Indonesia. Manfaat penerapan Information Technology Infrastructure Library (ITIL) tergambar melalui peningkatan dalam sistem pelayanan kepada pelanggan dam penanga

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Peliarachchi, Amalka, and Janaka Wijayanayake. "A-ITIL, ITIL and Agile Based Advanced Framework for Managing Software and IT Related Bau: A Systematic Literature Review." Journal of Desk Research Review and Analysis 1, no. 1 (2023): 84–97. http://dx.doi.org/10.4038/jdrra.v1i1.8.

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In today's rapidly evolving environment, two critical factors for organizations to maintain their competitive edge are speed to market and adaptability. Over the past ten years, a significant number of organizations have achieved success in delivering IT services by utilizing IT management frameworks. One widely adopted framework in this domain is ITIL, an abbreviation for the IT Infrastructure Library. ITIL serves as a guiding framework, facilitating the attainment of high-quality IT service management at an organizational level. When it comes to software development, it is crucial for manage

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Ardima, Muhammad Basyier. "Pemanfaatan Metode ITIL V3 Domain Service Design Dalam Menganalisis Manajemen Layanan E-Learning Universitas Semarang." Fountain of Informatics Journal 10, no. 1 (2025): 35–39. https://doi.org/10.21111/fij.v10i1.14214.

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Abstrak Metode untuk menganalisis manajemen layanan dari E-Learning salah satunya dengan menerapkan framework information technology infrastructure library (ITIL). ITIL V3 bertujuan meningkatkan kepuasan pengguna terhadap layanan TI. Penelitian mengenai ITIL V3 mencakup pembahasan dari lingkup keseluruhan domain. Dalam penelitian ini dibahas domain service desain untuk meningkatkan manajemen layanan SI/TI dengan objek penelitian yaitu E-Learning Universitas Semarang, hal itu diharapkan dapat mengelola manajemen layanan yang lebih efektif, efisien, dan sesuai yang dibutuhkan penggunanya. Peneli

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Batmetan, Johan Reimon, Joulanda A. M. Rawis, Henny N. Tambingon, and Joseph Kambey. "Aspects of Leadership in The Implementation of IT Infrastructure Library Domain Service Strategy at University." International Journal of Information Technology and Education 2, no. 2 (2023): 119–37. http://dx.doi.org/10.62711/ijite.v2i2.110.

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Implementation of ITIL (Information Technology Infrastructure Library) in institutions' education tall become more important for increasing the quality service of information technology. However, ITIL implementation requires a role important from leadership to ensure its success. Study This aims to analyze the role of leadership in the implementation of ITIL Service Strategy in high-education institutions. This study uses a method descriptive with do survey of IT staff at several universities. Data analyzed use the technique of qualitative and its results show that leadership owns an influence

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Kumari, Vandana. "Optimizing IT Service Management Through ITIL Frameworks: Case Studies and Best Practices." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 02 (2025): 1–7. https://doi.org/10.55041/ijsrem11741.

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Abstract—IT Service Management (ITSM) plays an essential role in aligning IT services with organizational goals. The Information Technology Infrastructure Library (ITIL) framework is one of the leading methodologies that organizations rely on to improve Information Technology Service Management (ITSM) practices. Through its academic analysis, case studies, theory building, and best practices, this article explores the application of the utility of ITIL frameworks. It discusses the stages of ITIL’s lifecycle and how they are applied, providing practical examples where ITIL has been implemented

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Rachmatullah, Nugraha, and Tata Sutabri. "Analisis Manajemen Pelayanan Perbankan pada Aplikasi Bri Mobile berbasis TI menggunakan Framework ITIL V3." Indonesian Journal of Multidisciplinary on Social and Technology 1, no. 2 (2023): 69–73. http://dx.doi.org/10.31004/ijmst.v1i2.119.

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Penelitian ini membahas tentang analisis manajemen pelayanan perbankan pada aplikasi Brimo yang berbasis TI dengan menggunakan framework ITIL 3. Penelitian dilakukan dengan tujuan untuk meningkatkan kualitas layanan perbankan pada aplikasi Brimo. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa implementasi framework ITIL 3 pada aplikasi Brimo dapat meningkatkan manajemen pelayanan perbankan dengan penggunaan ITIL 3 Service Management Lifecycle yang meliputi strategi layana

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Chinekwu Somtochukwu Odionu, Peter Adeyemo Adepoju, Ugochukwu Francis Ikwuanusi, Chima Azubuike, and Aumbur Kwaghter Sule. "The impact of agile methodologies on IT service management: A study of ITIL framework implementation in banking." Engineering Science & Technology Journal 5, no. 12 (2024): 3297–310. https://doi.org/10.51594/estj.v5i12.1786.

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This paper explores the impact of integrating Agile methodologies with the ITIL framework in IT Service Management (ITSM) within the banking sector. As banks face increasing pressure to innovate and respond swiftly to changing market conditions and regulatory requirements, Agile's flexibility and ITIL's structured approach offer a promising solution. The paper examines how Agile influences ITIL processes, leading to faster service delivery, improved collaboration, and enhanced customer satisfaction. The challenges of cultural resistance and balancing structure with flexibility are also discuss

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Zulkarnain, Anthony, Elvin Valentino, Keaton Yoputra, Mulyanto, and Nellsen Purwandi. "Examining IT Service Management Service Operations Utilizing The ITIL V3 Framework: A Case Study of Dana." Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM) 9, no. 2 (2024): 1–6. http://dx.doi.org/10.20527/jtiulm.v9i2.212.

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This paper presents a comprehensive analysis of IT service management (ITSM) service operations within the context of the ITIL v3 framework, focusing on a case study of Dana, a digital wallet company. Employing a quantitative research approach through a questionnaire, the study delves into Dana's implementation of ITIL v3 practices in managing its IT services. It investigates various aspects of IT service operations, encompassing event management, incident management, problem management, request fulfillment, and access management, within the framework of ITIL v3 and maturity model. By scrutini

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Riri Fajriah and Ruci Meiyanti. "IMPLEMENTASI FRAMEWORK ITIL V4 PADA PERANCANGAN ELECTRONIC IT HELPDESK DI KELURAHAN DURI KEPA JAKARTA BARAT." JURNAL SATYA INFORMATIKA 10, no. 1 (2025): 26–40. https://doi.org/10.59134/jsk.v10i1.681.

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Penerapan kerangka kerja ITIL V4 pada perancangan dan pengembangan sistem helpdesk TI elektronik untuk Kelurahan Duri Kepa, Jakarta Barat, merupakan topik utama penelitian ini. Tujuan dari penelitian ini adalah untuk menggunakan praktik terbaik ITIL V4 secara sistematis guna meningkatkan efektivitas dan kualitas dukungan TI. Proses ini memerlukan pemeriksaan menyeluruh terhadap kerangka kerja ITIL V4, setelah itu sistem Helpdesk TI Elektronik dimodifikasi untuk menggabungkan prosedur fundamentalnya seperti Manajemen Insiden, Manajemen Masalah, Manajemen Permintaan Layanan, Manajemen Tingkat La

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Lubis, Darma Putra, Rian Farta Wijaya, Darmeli Nasution, Khairul Khairul, and Sri Wahyuni. "Tata Kelola Teknologi Informasi Menggunakan ITIL V3 Untuk Perpustakaan (Studi Kasus : Perpustakaan MTsN 4 Langkat)." INTECOMS: Journal of Information Technology and Computer Science 7, no. 6 (2024): 1972–83. https://doi.org/10.31539/intecoms.v7i6.13195.

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Penelitian ini berfokus pada analisis dan perancangan tata kelola Teknologi Informasi (TI) di Perpustakaan MTsN 4 Langkat menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) V3, khususnya pada domain Service Design. Penelitian ini bertujuan untuk meningkatkan efektivitas dan efisiensi pengelolaan TI serta kualitas layanan perpustakaan. Melalui analisis kebutuhan, pengumpulan data dari pimpinan, pengguna dan staf perpustakaan, serta penerapan best practice ITIL V3, penelitian ini menghasilkan Tata Kelola TI yang menerapkan best practice ITIL V3, rancangan Standar Ope

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Otkhozoria, Nona, Lili Petriashvili, Taliko Zhvania, and Nino Lortkipanidze. "The Critical Role of Information Technology Service Management Using ITIL Best Practices to Improve Business Management." Works of Georgian Technical University, no. 2(532) (June 10, 2024): 171–76. http://dx.doi.org/10.36073/1512-0996-2024-2-171-176.

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The ITIL is a well-known and internationally recognized Information Technology Infrastructure Library. A study was conducted to ascertain the role of Information Technology Service Management in business processes and to understand its impact on business results, success, and competitiveness on the example of ITIL. The importance of ITIL, the key processes and activities essential for its effective implementation from the perpective of Georgian organizations is discussed. As part of this project, research was done to determine the benefits and obstacles of implementing ITIL processes across di

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Mora, Manuel, Mahesh Raisinghani, Rory V. O'Connor, Jorge Marx Gomez, and Ovsei Gelman. "An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks." International Journal of Information Technologies and Systems Approach 7, no. 2 (2014): 83–107. http://dx.doi.org/10.4018/ijitsa.2014070105.

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An IT service design process is considered to be a fundamental piece of the seven key international IT Service Management (ITSM) processes frameworks (ITIL v2, ITIL v3 (and ITIL v2011), ISO 20000-4, CobIT 4.0, CMMI-SVC, MOF 4.0, and ITUP). Nevertheless the availability of IT service design processes, few –if any- descriptive-comparative studies among them have been reported. Thus, in this paper (Part I), we address this knowledge gap. An extensive descriptive-comparative review of seven IT service design processes in aforementioned frameworks is reported. Fundamental concepts (viz., design as

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Fink, Max. "Turan M Itil." Neuropsychopharmacology 39, no. 13 (2014): 3133–34. http://dx.doi.org/10.1038/npp.2014.253.

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Lim, Yoojoo, Jin Ho Choi, Hyemin Kim, et al. "Artificial intelligence (AI) –powered spatial analysis of tumor-infiltrating lymphocytes (TILs) for prediction of prognosis in resectable pancreatic adenocarcinoma (PDAC)." Journal of Clinical Oncology 41, no. 16_suppl (2023): 4162. http://dx.doi.org/10.1200/jco.2023.41.16_suppl.4162.

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4162 Background: The degree of TIL infiltration in the tumor microenvironment has been suggested as a prognostic factor in multiple cancer types, but the significance in PDAC is not well known. The aim of this study is to assess the prognostic role of AI-based spatial TIL density assessment and immune phenotype (IP) classification in resectable PDAC. Methods: We collected hematoxylin and eosin (H&E)-stained whole slide images (WSI) of tumor tissues and clinical data from stage I – III PDAC patients who received curative surgery at Samsung Medical Center, in Seoul, Korea, between Jan 2017 a

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Lim, Yoojoo, Songji Choi, Hyeon Jeong Oh, et al. "Artificial intelligence (AI) -powered spatial analysis of tumor-infiltrating lymphocytes (TIL) for prediction of prognosis in stage II-III resectable colon cancer." Journal of Clinical Oncology 41, no. 4_suppl (2023): 211. http://dx.doi.org/10.1200/jco.2023.41.4_suppl.211.

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211 Background: T-cell infiltration in tumors and the surrounding stroma has been suggested as an important prognostic marker in colorectal cancer, but assessment usually requires additional tissue processing and interpretational efforts. The aim of this study is to assess the clinical significance of AI-powered spatial TIL analysis using only a hematoxylin and eosin (H&E)-stained whole-slide image (WSI) for the prediction of prognosis in stage II-III colon cancer patients treated with surgery and adjuvant chemotherapy. Methods: H&E-stained WSI of primary tumors and clinical data were

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Komarudin, Komarudin, Muhammad Hatta, and Chairun Nas. "Analysis of IT Service Quality on Attendance Application with ITIL V.4 Approach: A Case Study on CV. Syntax Corporation Indonesia." Jurnal Indonesia Sosial Teknologi 5, no. 7 (2024): 3541–61. http://dx.doi.org/10.59141/jist.v5i7.1219.

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This study aims to analyze the quality of Information Technology (IT) services in attendance applications with the ITIL V.4 approach in CV. Syntax Corporation Indonesia. The case study is used as a research approach to explore information related to the implementation of ITIL V.4 in improving the quality of IT services in the company's attendance application. The results of the study show that the implementation of ITIL V.4 can make a positive contribution in improving the quality of IT services in attendance applications at CV. Syntax Corporation Indonesia, with improved efficiency, reliabili

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Wardani, Luki Aisha Kusuma, Murahartawaty Murahartawaty, and Luthfi Ramadani. "Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung." Journal of Information Systems Engineering and Business Intelligence 2, no. 2 (2016): 81. http://dx.doi.org/10.20473/jisebi.2.2.81-87.

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Abstrak—Teknologi Informasi saat ini sudah menjadi kebutuhan inti suatu organisasi dan bukan hanya sebagai alat pendukung. Pemerintah Kota Bandung, sebagai instansi pemerintahan, menjadikan Teknologi Informasi merupakan salah satu visi yang perlu dicapai. Dalam rangka mencapai good government berdasarkan Peraturan Menkominfo No. 41 Tahun 2007, dibutuhkan suatu tata kelola TI agar dapat memastikan investasi TI menambah value dan selaras dengan tujuan instansi. Pemerintah Kota Bandung saat ini belum memiliki prosedur dan kebijakan yang mengatur tentang pengelolaan layanan TI. Oleh karena itu pen

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Rovai, Ricardo Leonardo. "Metodologias Inovadoras para Gestão de Projetos: Modelo Referencial para Implantação da Itilv3 através da Metodologia Prince2: Estudo de Caso." Revista de Gestão e Projetos 4, no. 2 (2013): 252–70. http://dx.doi.org/10.5585/gep.v4i2.143.

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Resumo: Metodologias tradicionais para gerenciamento de projetos já não dão conta de projetos onde fatores como complexidade, riscos, restrições de recursos, prioridade de prazo, geração de valor para o negócio, alinhamento estratégico constituem-se em partes intrínsecas do problema gerencial. A ITIL surge como uma estrutura de referencial para a padronização tecnológica inteligente da área de tecnologia da informação. Grandes empresas globais e muitas empresas nos países emergentes estão adotando a ITIL para efetuar as mudanças em tecnologia da informação numa tentativa de colocar a área de t

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Rubio, Juan Luis, and Magdalena Arcilla. "How to Optimize the Implementation of ITIL through a Process Ordering Algorithm." Applied Sciences 10, no. 1 (2019): 34. http://dx.doi.org/10.3390/app10010034.

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One of the main points when implementing the Information Technology Infrastructure Library (ITIL) is which order the processes must be implemented. In the systematic literature review (SLR) developed, it is possible to find references about strategies and factors that ease the implementation of the ITIL, static sequences for the processes to be implemented, and recommendations about the first process to implement, but it is rather complicated to find references that explicitly define the order (adapted to a specific company) of the processes to be implemented. Thus, once it is shown that there

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Khaled El-Bahnasy, Riham Mohamed Younis Haggag, Ehab Gamal El-Dien abd EL-Halim,. "Improve Quality of Smart Universities through Information Technology Infrastructure Library Methodology." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 9 (2023): 852–60. http://dx.doi.org/10.17762/ijritcc.v11i9.8976.

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This paper focuses on educational institutions are increasingly seeking innovative ways to enhance the quality of their services. Smart universities, a product of this technological evolution, aim to provide students with cutting-edge educational experiences. One of the pivotal factors in achieving this goal is the effective management of Information Technology (IT) services. The Information Technology Infrastructure Library (ITIL) methodology is recognized worldwide as a robust framework for IT service management. Its principles and best practices have been successfully applied in various sec

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Andryani, Ade, Muhammad Izman Herdiansyah, Edi Surya Negara, and Tata Sutabri. "Analysis of Information Technology Service Management for Radio Frequency Spectrum Licensing Services at Balmon Palembang Using ITIL V3." International Journal of Artificial Intelligence Research 8, no. 1 (2024): 15. http://dx.doi.org/10.29099/ijair.v8i1.1132.

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This research discusses the importance of timely, accurate, and relevant information technology services to support organizational activities, particularly in the context of radio frequency spectrum licensing services. The lack of government oversight of IT services often leads to complaints, necessitating evaluation using the ITIL framework. The study seeks to examine how ITIL V3 processes are applied within radio frequency spectrum licensing services at Balmon Palembang through a qualitative descriptive method. Findings suggest that the services have implemented ITIL V3 processes with a matu

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Gama, Nelson, Raúl Nunes da Silva, and Miguel Mira da Silva. "Using People-CMM for Diminishing Resistance to ITIL." International Journal of Human Capital and Information Technology Professionals 2, no. 3 (2011): 29–43. http://dx.doi.org/10.4018/jhcitp.2011070103.

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Information Technology (IT) now plays a fundamental role in most organizations. This increased responsibility and consequent impact in business performance leads to a higher demand and tighter control on IT Departments. To respond to these requirements, IT Departments have been implementing Service Management frameworks, with ITIL currently being the most popular. However, many ITIL projects fail, and the most commonly documented cause is organizational resistance. The main goal of this research work is to test the hypothesis that using best practices described in the People Capability Maturit

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Bangga Surya Nagara and Tata Sutabri. "Implementasi Framework ITIL v3 Domain Service Strategy Dalam Perancangan Layanan Helpdesk Pada Jurusan Administrasi Bisnis Politeknik Negeri Sriwijaya." Jurnal Teknik Mesin, Elektro dan Ilmu Komputer 3, no. 3 (2023): 75–83. http://dx.doi.org/10.55606/teknik.v3i3.2482.

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Improving service efficiency and system management has become a major focus in the higher education environment, especially in the context of helpdesk services. This research explores the application of ITIL v3 (Information Technology Infrastructure Library) Framework in the development of helpdesk services at the Business Administration Department at Politeknik Negeri Sriwijaya. The research method used is a qualitative approach with in-depth interviews with IT staff, lecturers, and students. The analysis results highlight the implementation of ITIL v3 modules such as change management, capac

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Nia, Nur Rochma, and Indri Sudanawati Rozas. "STATISTIK PENELITIAN BERBASIS KERANGKA KERJA COBIT, ITIL, DAN ISO 27001 DI INDONESIA." Jurnal Ilmiah Teknologi Informasi dan Robotika 2, no. 1 (2020): 17–23. http://dx.doi.org/10.33005/jifti.v2i1.28.

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Iklim penelitian tentang tata kelola maupun audit teknologi informasi di Indonesia sejak lima tahun terakhir ini mulai marak. Sebut saja kerangka kerja Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technologies (COBIT), dan Capability Maturity Model Integration for Services (CMMI-SVC) yang dinyatakan sebagai kerangka kerja teknologi informasi (IT framework) yang paling banyak digunakan dan diterima di seluruh dunia, dan kini juga mulai banyak digunakan di Indonesia. Sekalipun pada kondisi lapangan hal ini terlihat nyata, namun hingga saat

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Riyadi, Yadi, M. Wahidin, and Anggi Elanda. "Systematic Literature Review Implementasi Service Operation Dalam Kerangka Kerja Information Technology Infrastructure Library (ITIL) di Indonesia: Tren Penelitian, Manfaat dan Tantangan." Jurnal Interkom: Jurnal Publikasi Ilmiah Bidang Teknologi Informasi dan Komunikasi 17, no. 2 (2022): 81–97. http://dx.doi.org/10.35969/interkom.v17i2.232.

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Service Operation merupakan salah satu komponen layanan kerangka kerja ITIL yang digunakan dalam kegiatan Manajemen Layanan IT (ITSM). Tujuan dari Service Operation ITIL adalah untuk mengoordinasikan dan mengelola aktivitas berkelanjutan yang menambah nilai bisnis yang dilakukan selama tahap awal dari ITIL yaitu Service Strategy, Service Design, dan Service Transition. Service Operation juga bertanggung jawab untuk mengelola teknologi yang sedang berlangsung dalam organisasi yang menyediakan dan mendukung layanan TI yang berhubungan langsung dengan pengguna dan pelanggan.. Penulis menggunakan

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Galup, Stuart Diaz, Ronald Dattero, and Jing Quan. "The Compensation Benefit of ITIL® Skills and Certifications." International Journal of Service Science, Management, Engineering, and Technology 7, no. 2 (2016): 1–15. http://dx.doi.org/10.4018/ijssmet.2016040101.

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Information Technology Service Management (ITSM) is a quality management approach for managing IT services that meet business needs. The most broadly accepted ITSM framework is ITIL® (Mann, 2012) and its adoption by organizations across the globe has grown over the past decade. A study conducted by Forrester and itSMF (2013) found that IT service providers that employ ITIL® enjoy better service quality and higher operational productivity as well as cost savings. Therefore, IT professionals with ITIL® knowledge and skills are likely valuable to organizations and earn a higher wage than their pe

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Tarwoto, Selina Isni Setiasih, Ragilah Ismiyati, Afilda Trisetya Riziana, Uthana Kalyana Mitha, and Devi Yunita Saputri. "Peningkatan Efektivitas Operasional Melalui Implementasi ITIL V3 Pada Sistem Informasi“New Modern” Dengan Fokus Service Operation (Studi Kasus: CV Cahaya Makmur Abadi)." NUANSA INFORMATIKA 18, no. 1 (2024): 85–92. http://dx.doi.org/10.25134/ilkom.v18i1.91.

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Cv Cahaya Makmur Abadi is a modern cotton distributor company located in Banyumas. Currently, Cv Cahaya Makmur Abadi is facing several operational issues in using the New Modern system. To enhance operational effectiveness, this research implements the ITIL V3 framework, particularly in the service operation domain, which includes Event Management, Incident Management, Problem Management, Request Fulfillment, and Access Management. It is expected that through the implementation of ITIL V3, the issues faced by Cv Cahaya Makmur Abadi can be minimized, and the company's operations can run more ef

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Alhari, Muhammad Ilham, Pima Hani Safitri, Arni Muarifah Amri, and Arip Ramadan. "Analisa Kematangan Manajemen Layanan Teknologi Informasi Dengan Standar Information Technology Infrastructure Library (ITIL V3): Studi Kasus Pengadilan Negeri Bondowoso." Jurnal Ilmiah Teknologi Informasi Asia 18, no. 2 (2024): 50–57. https://doi.org/10.32815/jitika.v18i2.974.

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Penelitian ini bertujuan untuk menganalisis tingkat kematangan manajemen layanan Teknologi Informasi (TI) di Pengadilan Negeri Bondowoso dengan menggunakan kerangka kerja Information Technology Infrastructure Library (ITIL) versi 3 (V3). Penggunaan TI dalam pengadilan negri telah menjadi krusial untuk mendukung operasional sehari-hari, efisiensi, dan kualitas layanan kepada masyarakat. Metode penelitian yang digunakan adalah studi kasus, dengan pengumpulan data melalui wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa Pengadilan Negeri Bondowoso memiliki tingkat ke

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Mussa, Munir de Sá, Renata Gomes Cordeiro, and Henrique Da Hora. "Attributes of IT certifications aligned to organizations’ needs." Journal of Modelling in Management 16, no. 2 (2021): 506–26. http://dx.doi.org/10.1108/jm2-02-2019-0031.

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Purpose An area of information technology (IT) in organizations is required to manage resources efficiently. For this, IT certifications are adopted by companies and sought by professionals. However, these have many requirements and to identify which are paramount to the performance of their activities and/or are much more important to IT managers is not a trivial task. The purpose of this study is to identify how the processes of the Information Technology Infrastructure Library (ITIL) v3 and Control Objectives for Information and Related Technology (CobiT) 5 certifications are analyzed by IT

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Zulkarnain, Zulkarnain, Chintya Lorenz, Derwin Taai, et al. "Peran COBIT 5 dan ITIL V3 Dalam Meningkatkan Tata Kelola TI dan Kesuksesan Proyek Sistem Informasi." Jurnal Minfo Polgan 13, no. 1 (2024): 588–99. http://dx.doi.org/10.33395/jmp.v13i1.13748.

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Kehadiran TI menjadi aspek penting dalam meningkatkan strategi bisnis suatu organisasi. Suatu organisasi tidak luput dari peningkatan strategis bisnis yang dimana bertujuan dalam meningkatkan suatu organisasi yang dimana dihubungkan dengan framework dalam menjalaniya. Kerangka kerja yang digunakan berupa COBIT 5 dan ITIL V3 dimana integrasi yang dirasakan berdampak pada suatu organisasi. Dalam penelitian yang dilakukan digunakan metode studi literatur yang dimana dilakukan pencarian sumber dari jurnal dan buku untuk menganalisis, mengevaluasi, dan menginterpretasi terhadap pertanyaan penelitia

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Oluwatosin Ilori, Nelly Tochi Nwosu, and Henry Nwapali Ndidi Naiho. "A comprehensive review of it governance: effective implementation of COBIT and ITIL frameworks in financial institutions." Computer Science & IT Research Journal 5, no. 6 (2024): 1391–407. http://dx.doi.org/10.51594/csitrj.v5i6.1224.

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In the rapidly evolving landscape of financial institutions, robust IT governance is essential to ensure that information technology supports business goals, mitigates risks, and complies with regulatory requirements. This comprehensive review examines the effective implementation of two prominent IT governance frameworks, COBIT (Control Objectives for Information and Related Technologies) and ITIL (Information Technology Infrastructure Library), within financial institutions. The review highlights the unique features, advantages, and challenges associated with each framework, and provides ins

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Almeida, Rafael, Paloma Andrade Gonçalves, Inês Percheiro, Miguel Mira da Silva, and César Pardo. "Integrating COBIT 5 PAM and TIPA for ITIL Using an Ontology Matching System." International Journal of Human Capital and Information Technology Professionals 11, no. 3 (2020): 74–93. http://dx.doi.org/10.4018/ijhcitp.2020070105.

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Organizations can implement enterprise governance of IT (EGIT) over the use of practices such as COBIT 5 and ITIL. Integrating practices provide a more comprehensive and efficient approach, enabling features that would be unavailable through individual practices. Therefore, organizations are now forced to adopt and adapt various EGIT practices. However, the literature lacks a proposal that can assist and guide organizations in assessing different practices in a multi-practices environment. To overcome this issue, this research intends to shed some light in this area by proposing an ontological

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Rubio Sánchez, Juan Luis, Mercedes Raquel García Revilla, and Olga Martínez Moure. "A Methodology to Sequence the Service Management Processes in IT Departments: Application to the Tourism Industry." Informatics 9, no. 2 (2022): 48. http://dx.doi.org/10.3390/informatics9020048.

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One of the key elements to consider in business management is the management of IT (Information Technology) departments by implementing processes as described in the ITIL (Information Technology Infrastructure Library) standard. This is particularly important in industries that are not directly related to ICT (Information and Communication Technologies), such as the tourism industry. In this paper, we present a methodology to sequence the implementation of the ITIL processes in any company to support its development. The methodology is based on an optimization algorithm and the information ext

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Maulana Hendarwan, Iqbal, A. A. Bagus Jayantara Adiputra, Alloy Endika Ginting, I. Made Arsa Suyadnya, and I. Wayan Shandyasa. "EVALUASI TATA KELOLA TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 5 DAN ITIL V3 2011 PADA PT. BALI UNGGUL SEJAHTERA." Jurnal SPEKTRUM 11, no. 2 (2024): 21. http://dx.doi.org/10.24843/spektrum.2024.v11.i02.p3.

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The evaluation process of information technology governance can be conducted using the domains within the COBIT 5 and ITIL V3 2011 frameworks. In this research, The process of evaluation was discussed to ensure the efficient functioning of information technology governance at PT. Bali Unggul Sejahtera using several domains from the COBIT 5 and ITIL V3 2011 frameworks. The aim of this research is to identify issues in the governance and information technology services at PT. Bali Unggul Sejahtera, determine the maturity level of IT processes using relevant domains from the COBIT 5 and ITIL V3 2

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Cooper, L. "ISO20000 qual complements ITIL." ITNOW 50, no. 4 (2008): 20. http://dx.doi.org/10.1093/itnow/bwn077.

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M., Gallegos López, Reynoso Hernández D.F., Capetillo Gómez J.M., Covarrubias Ramírez E., and Artea González A.C. "ITIL Configuration Management TI." Journal CIM Revista Digital 8, Num.1 (2020): 641–48. https://doi.org/10.5281/zenodo.6459511.

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El objetivo de este proyecto consistió en la implementación de “ITIL Configuration Management TI” en una empresa en San Luis Potosí, con base al marco de referencia de la Biblioteca de Infraestructura de Tecnología de la Información (ITIL®) y enfocado específicamente al proceso de Gestión de Configuración y Activos, para resolver la problemática de la reestructuración de la Base de Datos de Gestión de la Configuración (CMDB), la cual se encontraba con datos limitados y sin actualización;

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Rubio Sánchez, Juan Luis. "Optimization Algorithm to Sequence the Management Processes in Information Technology Departments." Computation 9, no. 5 (2021): 60. http://dx.doi.org/10.3390/computation9050060.

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The most important standard in technology services management is the Information Technology Infrastructure Library (ITIL). The literature review developed shows that one of the most important questions to answer is finding the sequence of processes to be implemented, mainly in small companies with few resources. The purpose of this paper is to show a methodology that defines an optimal specific sequence of processes for each small company depending on internal and external parameters. The main contribution of this paper is a proven methodology to obtain a particular sequence of ITIL processes

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Abir El Yamami, Khalifa Mansouri, Mohammed Qbadou, and El Hossein Illoussamen. "Introducing ITIL Framework in Small Enterprises." International Journal of Information Technologies and Systems Approach 12, no. 1 (2019): 1–19. http://dx.doi.org/10.4018/ijitsa.2019010101.

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Given the critical consequences that IT can have on the survival of SMEs in a competitive environment, ITSM practices have becoming a necessity for SMEs that must be investigated. ITIL is criticized as being appropriate for large enterprises and less for SMEs. Thus, it calls for tailoring this framework while taking into consideration the specific realities of small companies. In this context, this article provides a practical tool formally developed according to the design science research approach, and it addresses an area of relevance to both practitioners and academics and suggests solutio

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Hikmawati, Erna. "Penyusunan Prosedur Operasional Standar Pengelolaan Proyek Berdasarkan Kerangka Kerja ITIL V3 dan PMBOK 5th." Jurnal Teknologi Rekayasa 3, no. 1 (2018): 99. http://dx.doi.org/10.31544/jtera.v3.i1.2018.99-104.

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Dalam hal pengelolaan proyek, ada suatu standar yang dikeluarkan oleh Project Management Institute (PMI) yaitu Project Management Body of Knowledge (PMBOK) yang berisi mengenai standar dalam mengelola sebuah proyek. Selain itu, ada juga kerangka kerja (framework) yang memberikan best practice dalam manajemen layanan IT yaitu IT Infrastructure Library (ITIL). PT. Pasim Sentra Utama merupakan salah satu perusahaan IT Consultant di Bandung yang belum memiliki Prosedur Operasional Standar (POS) dalam pengelolaan proyek. Untuk meningkatkan daya saing dan performa dari perusahaan, maka sebaiknya PT.

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Andysah Putera Utama Siahaan, Wiko Pratama, Juliyandri Saragih, Muhammad Indra, and Muhammad Wahyudi. "Evaluation of Information Technology Service Governance Using the ITIL Method : A Strategy for Improving Business Intelligence Efficiency at Bank Rakyat Indonesia." International Journal of Computer Technology and Science 2, no. 1 (2024): 01–09. http://dx.doi.org/10.62951/ijcts.v2i1.115.

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Information Technology (IT) service management plays a critical role in supporting the efficiency and effectiveness of business intelligence processes within modern organizations. This study aims to evaluate IT service governance in Bank Rakyat Indonesia using the Information Technology Infrastructure Library (ITIL) framework. This approach focuses on improving operational efficiency, service management, and aligning IT services with business needs. The research method involves a detailed analysis of service processes and activities based on ITIL stages, ranging from service strategy to contin

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Herlinudinkhaji, Didin, and Lingga Kurnia Ramadhani. "Tata Kelola Layanan Teknologi Informasi dengan ITIL V4 untuk Estimasi Layanan." remik 7, no. 1 (2023): 452–57. http://dx.doi.org/10.33395/remik.v7i1.12058.

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Penelitian ini bertujuan untuk tata kelola layanan taknologi informasi dengan ITIL V4 untuk estimasi layanan. Pengukuran dengan maturiti model. Terdapat 2 pengukuran dalam penelitian ini yaitu dengan ITIL maturity model untuk mengetahui tingkat kematangan terhadap layanan teknologi informasi. Hasil dari pengukuran ITIL maturity berupa level kematangan 1 sampai dengan level 5. Yang kedua Agile Maturity model untuk mengetahui fasilitas teknologi infomrasi apa saja yang perlu dilakukan perkembangan lebih lanjut dengan menggunakan Agile Maturity model. Hasil berupa pengukuran tata kelola teknologi

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