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Dissertations / Theses on the topic 'Knowledge Management policies and knowledge sharing'
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Eren, Murat Erkan. "Knowledge-sharing Practices Among Turkish Peacekeeping Officers." Thesis, University of North Texas, 2012. https://digital.library.unt.edu/ark:/67531/metadc149588/.
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The Turkish National Police (TNP) peacekeeping officers experience poor knowledge-sharing practices before, during, and after their tours of duty at the United Nations (UN) field missions, thus causing knowledge loss. The study aims to reveal the current knowledge-sharing practices of the TNP peacekeeping officers and proposes a knowledge-sharing system to share knowledge effectively. It also examines how applicable the knowledge management models are for their knowledge-sharing practices. In order to gain a better understanding about the knowledge-sharing practices of TNP officers, the researcher used a qualitative research method in this study. The researcher used semi-structured interviews in data collection. The participants were selected based on the non-probability and purposive sampling method. Content analysis and constant comparison was performed in the data analysis process. The most important knowledge sources of the peacekeeping officers are their colleagues, the Internet, and email groups. The peacekeepers recommend writing reports, organizing training programs, conducting exit interviews, adopting best practices, and creating a knowledge depository. The study uncovers that organizational culture, hierarchy, and physical proximity are significant factors that have a vital impact on knowledge sharing. Knowledge Conversion Model is substantially applicable for the knowledge-sharing practices of the TNP peacekeeping officer.
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Staines, Zoe Renee. "Knowledge management in criminal investigation : empirical examination and re-conceptualisation of dean's investigative thinking styles." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/64111/1/Zoe_Staines_Thesis.pdf.
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This thesis explored the current state of knowledge management in policing. A psychometric instrument was created and validated for use within police agencies as a means of facilitating the capture and transferral of critical investigative knowledge. The aim is to ensure that investigative expertise is not lost when detectives retire or leave the service. Improved knowledge management strategies that rely on this psychometric instrument can lead to greater efficiency and effectiveness in criminal investigation.
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Hughes, Vince. "An examination of facilitators and inhibitors to knowledge sharing in a policing environment : lessons from intelligence-led crime management units of the Western Australia Police Service." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/638.
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The objective of this research project was to gain an understanding of the inhibitors and facilitators to knowledge sharing within a policing environment. Although it did not begin with the intention of applying interverntions of any kind, in the course of the thesis it became clear that a form of action research was being employed. Initially, I presented my research proposal as a hermeneutic examination of the facilitators and inhibitors to knowledge sharing in the Western Australia Police. However, somewhere along my research journey I realised that rather than me simply collecting and analysing data from and about my colleagues, we had all become part of the process of changing, acting and reflecting. This is when my hermeneutic approach crossed paths with action research. Using this dual approach, my research explored knowledge sharing in the Western Australia Police within three separate but Integrated dimensions; historical, current and future.
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Steenhuisen, Maria Jacoba. "The knowledge continuum as an enabler for growth and sustainability in the South African basic education system / Mariè Steenhuisen." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9207.
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The poor state and failure of the basic education system in South Africa gave rise to this research. The wave of knowledge loss experienced in the last two decades is expected to carry on and will continue to deplete the basic education system’s knowledge base, severely affecting the already poor quality of education as well as the future economic growth and sustainability in South Africa.
The main research objective was to establish whether future growth and sustainability in the basic education system in South Africa is achievable; which factors it is influenced by; and how knowledge continuity could impact on future growth and sustainability. A multidisciplinary approach focusing on organisational performance, knowledge management, individual and organisational behaviour and organisational development was followed.
The nature of growth and sustainability and knowledge continuity in organisations was explored by following a contextualisation theory-building process.
The main objective of the empirical research study was to determine by means of quantitative research the degree to which the influencing factors would enhance or impede growth and sustainability in an organisation. A quantitative survey method was followed. A questionnaire was developed and the survey was performed in 6 primary and secondary schools of the basic education system in South Africa. The questionnaire was found to be reliable with a Cronbach’s alpha of .8060.
In the descriptive factor analysis process, principal component factor analysis was conducted, which described the five constructs that would influence growth and sustainability. These constructs’ dimensions produced significant intercorrelations which indicate that the dimensions are for the most part intercorrelated with each other in contributing to growth and sustainability.
The multiple regression analysis indicated that knowledge loss would have an exceptionally strong impact on knowledge; and that knowledge, information and performance would significantly predict growth and sustainability. Organisations should change the focus for growth from physical assets to the development of intellectual capital, and knowledge continuity should form part of an organisations’ business strategy and mission. Knowledge continuity will only be successful if a culture conducive of trust and knowledge sharing and transfer exist, and are supported by effective and appropriate human resource practices and incentives.
A structural equation model development strategy produced a knowledge continuity model aimed at enabling future growth and sustainability, based on the constructs confirmed in the factor analysis. The model indicated that there is a direct causal relationship between knowledge, information and performance with growth and sustainability. The regression analysis showed that most of the intercorrelations are significant, thus confirming the theory.
The newly developed questionnaire and structural equation model should enable organisations to measure the degree to which the enhancing individual and organisational behavioural factors of growth and sustainability are in place and provide the measurement outcomes that would identify the factors that need to be focused on to improve and enable future growth and sustainability in an organisation.<br>Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.
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Mulligan, Deborah R. "Knowledge-sharing leadership sharing of knowledge in relation to leadership /." Full text available, 2001. http://images.lib.monash.edu.au/ts/theses/mulligan.pdf.
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Gao, Sheng. "Understanding knowledge sharing behavior /." View abstract or full-text, 2004. http://library.ust.hk/cgi/db/thesis.pl?ISMT%202004%20GAO.
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Thesis (M. Phil.)--Hong Kong University of Science and Technology, 2004.<br>Includes bibliographical references (leaves 72-80). Also available in electronic version. Access restricted to campus users.
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McGrane, Stephen Joseph. "Knowledge Sharing in Multicultural Organizations." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/1975.
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Knowledge management is critical to achieving competitive advantage in the marketplace. The prominence of multicultural organizations also requires an understanding of knowledge-sharing behavior in multicultural teams. In spite of the need to accommodate these new conditions, a gap exists in the research on knowledge sharing in multicultural organizations. The purpose of this study was to examine factors that affect knowledge sharing in a multicultural context. In the research questions I examined the role that culture, monetary rewards, social units, and diversity play in knowledge sharing in a multicultural environment. This study used Hofstede's cultural dimension theory, Sveiby's knowledge-based theory, and agency theory as the theoretical foundation. A cross-sectional survey design was used for data collection. Data were collected from line managers in multicultural organizations in the United Arab Emirates (n=79). Sampling consisted of a nonprobability sample using convenience sampling. Multiple regression and path analyses were used to analyze the data. Results of this study indicated a positive relationship between the combined effect of rewards, social units, and cultural diversity on knowledge sharing in a multicultural context. There was also a positive relationship between rewards and knowledge sharing. However, no statistically significant relationship between social units or cultural diversity and knowledge sharing was found. This study may promote positive social change by improving understanding of how knowledge is shared in multicultural teams and by contributing to better cross-cultural communication. This study may be useful to managers of multicultural teams who want to improve knowledge sharing in their teams.
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Tedmori, Sara. "Exploiting email : extracting knowledge to support knowledge sharing." Thesis, Loughborough University, 2008. https://dspace.lboro.ac.uk/2134/3580.
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Effective management of knowledge assets is key to surviving in today's competitive business environment. This is particularly true for large organisations, where employees have difficulties identifying where or with whom the knowledge lies. Expertise is one of the most important knowledge assets and largely resides in the heads of employees. Many attempts have been made to help locate employees with the right expertise; however, the existing systems (often referred to as expertise finding systems) carry several flaws. In organisations, there are several potential sources where expertise evidence might be found. These sources have been used by the existing approaches to profile employees' expertise. Unfortunately, there has been limited research showing whether these sources contain useful evidence of expertise. Moreover, the majority of existing approaches have not been designed to integrate with the organisations' work practices; nor have they investigated the socio-ethical challenges associated with the adoption of such systems. Therefore, there is a need for expert finding systems that utilise useful sources of expertise and integrate into existing work practices. Through industry involvement, this research has explored and validated email content as a source for expertise profiling. This thesis provides an overview of the traditional and current approaches to expertise finding. The development and implementation of the EKE (Email Knowledge Extraction) system which tries to overcome the aforementioned challenges is presented. EKE has been evaluated by end-users from both industry and academia. The evaluation results suggest that EKE is a useful system that encourages participation, and that in many cases may assist in the management of knowledge within organisations.
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van, Greunen Conrad. "Individual-related factors influencing knowledge-sharing intention in knowledge-intensive businesses." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/21274.
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It has become generally accepted to refer to today‟s global economy as a knowledge-based economy, since knowledge has increasingly become the resource, instead of a resource for wealth creation. The ability of businesses to harness the potential of intangible assets such as knowledge has become far more decisive than their ability to manage physical assets. In the implementation of knowledge management activities, knowledge sharing is recognised as an integral task and key enabler of knowledge management. Although knowledge sharing is regarded as one of the most crucial factors in the effective management of knowledge, in knowledge-intensive businesses in particular, it has also been established that most employees are reluctant to share knowledge. Research further confirms that the factors that promote or discourage knowledge-sharing behaviour in businesses are poorly understood and that knowledge management systems fail as a result of the misunderstanding of individual characteristics that could influence knowledge sharing. Moreover, the focus of knowledge-sharing literature, in terms of the unit of analysis, is rarely at an individual/micro level, although the role of individuals in the knowledge-sharing process is critical as tacit knowledge resides within the individual and knowledge sharing starts with individuals. Given the importance of understanding knowledge sharing of individuals in knowledge-intensive businesses – but noting the lack of existing systematic, integrated research that focuses on individual-related factors influencing knowledge sharing – the purpose of this study was to fill the gap in the current literature. As such, the primary objective of this research was to identify and empirically investigate the individual-related factors influencing the Knowledge-sharing intention of individual employees in knowledge-intensive businesses. The literature review revealed twelve constructs, namely Individuals’ awareness, Intrinsic motivation, Extrinsic motivation, Transactional psychological contract breach, Relational psychological contract breach, Relationship conflict, Task conflict, Extraversion, Neuroticism, Openness to experience, Agreeableness and Conscientiousness that could influence the dependent variable Knowledge-sharing intention in knowledge-intensive businesses. Various moderating relationships between the dependent and independent variables were also proposed, while seven demographic variables (Age, Gender, Language, Highest qualification, Ethnic background, Organisational tenure and Job tenure of the respondent) were identified as potential control variables. Each construct in the hypothesised model of individual-related factors influencing Knowledge-sharing intention was defined and operationalised using items sourced from validated measuring instruments in previous studies. Several self-generated items based on secondary sources were also formulated. A structured questionnaire was made available to respondents identified by means of the convenience sampling technique, and the data collected from 597 usable questionnaires was subjected to various statistical analyses. An exploratory factor analysis (EFA) was conducted which confirmed the unique factors present in the data, and Cronbach-alpha coefficients were calculated to confirm the reliability of the measuring instrument. Structural equation modelling (SEM) was the main statistical procedure used to test the significance of the relationships hypothesised between the various independent and dependent variables. A subset of SEM, namely general linear modelling (GLM) was used to determine the influence of selected demographic variables on Knowledge-sharing intention and to assess various moderating relationships as proposed in the hypothesised model. The main findings of this study were that personality traits are strong predictors of individual employees‟ willingness to share knowledge, and that the maturity of individuals, in terms of realising the significance and value of sharing their knowledge with others, and in recognising the intrinsic benefits of sharing, influence Knowledge-sharing intention. The main limitations of the study were the use of a convenience sampling technique to collect the data, as well as the dependence of self-report by respondents, which could lead to response bias. This study has added to the body of knowledge management research, in particular knowledge-sharing research, by investigating selected individual-related factors influencing the Knowledge-sharing intention of individuals in a particular subset of businesses, namely knowledge-intensive businesses, and focusing on a particular type of knowledge, namely tacit knowledge. From a business‟s perspective, this study offers recommendations and suggestions for managing these individual-related factors in such a way as to increase knowledge sharing among employees, and as a result, the effectiveness and competitive advantage of knowledge-intensive businesses.
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Na, Seunguk. "Knowledge management : an exploration of knowledge sharing within project-based organisations." Thesis, University of Manchester, 2015. https://www.research.manchester.ac.uk/portal/en/theses/knowledge-management-an-exploration-of-knowledge-sharing-within-projectbased-organisations(0d4ec79c-4bd9-4959-938a-4dc370925051).html.
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For several years, knowledge has been treated as a key successful resource in business and management. As knowledge management has been researched in various research domains, academics in project management have been also interested in the potential role of knowledge management. The aim of the research is to explore the usefulness and potentiality of knowledge management as well as to confirm the influencing elements of knowledge sharing within project-based organisations. This research implemented a qualitative research method which prompted an in-depth understanding of individual members’ perceptions towards knowledge sharing in project teams. In order to fulfil the methodological objective, the data were collected by using semi-structured interviews with 26 project managers from five project-based firms. The grounded theory method was adopted as the data analysis technique of this study. It allowed the researcher to explore and analyse the individuals’ perceptions of knowledge sharing and knowledge management. As a result, this study suggests four potential influencing factors of knowledge sharing, which are trust, relationship, motivation, and self-efficacy. The research data show that trust plays a role as a basic currency between members to share knowledge. Positive and affirmative relationships with other members will make it easy to share more knowledge and lead to better quality of knowledge. In this research, the informants also imply that members would be motivated to engage in knowledge sharing in respect to workload, culture, and remuneration. Lastly, one’s belief that one can achieve certain things -self-efficacy- is also important to create improved knowledge sharing between members in project teams. The research found that the majority of the companies managed their knowledge and carried out knowledge sharing activities. However, most of them did not recognise that their behaviours were relevant to knowledge management. In this research, the author suggests that confirming precedent knowledge management and knowledge sharing activities should occur prior to adopting new approaches. Furthermore, this research explores the potential influencing factors that play a role as either enablers or barriers. Thus, project managers and management should be cautious and ensure that influencing factors are equally balanced. Due to the nature of qualitative research methods, the sample size is relatively small compared to quantitative methods such as a survey and a questionnaire. As a result, future studies will consider more data in order to enhance further applicability and utilisation of the research.
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Dulipovici, Alina Maria. "Exploring IT-Based Knowledge Sharing Practices: Representing Knowledge within and across Projects." Digital Archive @ GSU, 2009. http://digitalarchive.gsu.edu/cis_diss/33.
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EXPLORING IT-BASED KNOWLEDGE SHARING PRACTICES: REPRESENTING KNOWLEDGE WITHIN AND ACROSS PROJECTS Drawing on the social representation literature combined with a need to better understand knowledge sharing across projects, this research lays the ground for the development of a theoretical account seeking to explain the relationship between project members’ representations of knowledge sharing practices and the use of knowledge-based systems as boundary objects or shared systems. The concept of social representations is particularly appropriate for studying social issues in continuous evolution such as the adoption of a new information system. The research design is structured as an interpretive case study, focusing on the knowledge sharing practices within and across four project groups. The findings showed significant divergence among the groups’ social representations. Sharing knowledge across projects was rather challenging, despite the potential advantages provided by the knowledge-based system. Therefore, technological change does not automatically trigger the intended changes in work practices and routines. The groups’ social representations need to be aligned with the desired behaviour or patterns of actions.
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Jansson, Lovisa, and Filippa Peyron. "Challenging the Knowledge Sharing Norms in Technical Knowledge-Intensive Firms." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-278193.
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Björkman, Oscar. "Meaning-making knowledge sharing : Learning aspects of a Sandvik knowledge management system." Thesis, KTH, Skolan för teknikvetenskaplig kommunikation och lärande (ECE), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-142647.
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The focus of this thesis is the KMS at a Sandvik design department. Purposed to deal with information overload using user-generated content, it is also intended to enable the employees to share knowledge. Previous research has studied what motivates employees to use technology for knowledge sharing. This study seeks beyond what is motivating and instead asks what it is that creates meaning for the employees in using and contributing to the KMS. Based on what is found to be meaning-making the thesis discusses and highlights design considerations for the KMS. Qualitative methods as well as theories on learning, motivation and meaning-making is used. Six employees were interviewed and the analysis suggests using thematization that what is meaning-making for the employee is linked with the approach towards work tasks. Meaning-making aspects is seen as either instrumental or social. The use of communicative and social features should be considered.<br>I uppsatsens fokus står en kunskapsdelningsplattform på en av Sandvikskonstruktionsavdelningar. Plattformen ska med användargenererat innehåll underlätta informationssökning samt tillåta användarna att dela kunskap. Tidigare forskning har studerat vad som motiverar anställda att använda datorsystem till att dela kunskap. Denna uppsats söker bortom vad som motiverar och frågar istället vad det är som skapar mening för de anställda i att använda sig av och bidra till denna plattform. Utifrån detta diskuterar och föreslår uppsatsen designförslag till plattformen. Kvalitativa metoder samt teorier om lärande, motivation och meningsskapande används. Sex anställda intervjuades och i den efterföljande analysen som bestod av tematisering framkom det att vad som skapar mening för den anställde går hand i hand med hur denne ser sina arbetsuppgifter. De meningsskapande aspekterna betraktas som antingen instrumentella eller sociala. Användning av kommunikativa och sociala funktioner föreslås till utformningen av plattformen.
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Le, Roux Jacous Petrus. "A pragmatic approach to knowledge management : understanding the dynamics of knowledge sharing." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/18047.
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Thesis (MScEng)--Stellenbosch University, 2011.<br>ENGLISH ABSTRACT: Can one measure the value of knowledge sharing? How does one assess the
effectiveness of a knowledge network with regard to supporting knowledge
sharing? These are pertinent questions that knowledge managers are faced
with, because geographically dispersed organizations rely on knowledge
networks to integrate its dispersed knowledge.
These questions must be understood in the context of a knowledge
management approach, for the approach determines how one navigates the
complex landscape of knowledge sharing. This complexity is driven by the
social dynamics that exist between organizational members. If the intricacies
of these social dynamics can be highlighted, it will assist management in
deciding which interventions to implement to increase a knowledge network’s
effectiveness.
Firstly, a pragmatic approach to knowledge management proposes that
management can switch between a bottom-up and top-down view of
knowledge sharing in a knowledge network.
Secondly, management requires a vehicle to implement the pragmatic
approach. The proposed vehicle is the knowledge network framework, for it
plays a central role in the design, implementation and maintenance of a
knowledge network.
Finally, the embeddedness-measuring framework is developed to analyze the
social dynamics between knowledge network members and the content they
share amongst one another. The implementation of this framework allows for
the analysis of interviews that were conducted in a case study at A Chemicals
Company (ACC). Five communities of ACC’s knowledge network are
investigated and the results emphasize the dynamics of knowledge sharing
between network members.
The implications of the results are as follows:
• A navigation system is proposed that enables the implementation
of the pragmatic approach.
• A schedule for the evaluation of a knowledge network enables
management to assess the effects of interventions.<br>AFRIKAANSE OPSOMMING: Kan die waarde van die proses om kennis te deel, gemeet word? Hoe word
‘n kennis-netwerk se doeltreffendheid gemeet met betrekking tot die
ondersteuning wat dit bied vir netwerk-lede om hul kennis te deel? Dit is die
tipe vrae wat kennis-bestuurders mee gekonfronteer word, want organisasies
wat geografies versprei is maak staat op kennis-netwerke om verspreide
kennis te integreer.
Om hierdie vrae te verstaan, moet dit gesien word in die konteks van 'n
kennisbestuur-strategie. Die kennisbestuur-strategie bepaal hoe ‘n mens die
kompleksiteit van kennis-skepping en -uitruiling benader. ‘n Groot faktor wat
dié kompleksiteit beïnvloed, is die sosiale dinamika tussen netwerk-lede.
Daar word dus geredeneer, dat as sin gemaak kan word van dié dinamika,
bestuur se vermoë om in te gryp in die kennis-netwerk verbeter sal word.
Gevolglik kan die doeltreffendheid van ‘n kennis-netwerk verbeter word.
Eerstens word die pragmatiese benadering tot kennisbestuur voorgestel. Dié
strategie gee bestuur die vermoë om te wissel tussen ‘n top-down benadering
en ‘n bottom-up benadering tot kennisbestuur.
Tweedens word die kennis-netwerk raamwerk bespreek. Hierdie raamwerk
beskryf die ontwerp, implimentering en instandhouding van ‘n kennis-netwerk.
Dit bied bestuur die vermoë om die pragmatiese benadering te volg.
Ten slotte word die geïntegreerde metings raamwerk ontwikkel. Hierdie
raamwerk stel mens instaat om ‘n analise te doen van die sosiale dinamika
tussen netwerk-lede en die inhoud wat hulle met mekaar deel. Die
geïntegreerde metings raamwerk word gebruik om onderhoude te analiseer
van die lede van ‘n kennis-netwerk gevallestudie. Hierdie gevallestudie is
gesentreer rondom die bedryf A Chemical Company (ACC) se kennisnetwerk.
Vyf kennis-uitruil gemeenskappe van ACC se kennis-netwerk word
ondersoek. Die resultate beklemtoon die dinamika tussen netwerk-lede in die
proses om kennis uit te ruil.
Die gevolgtrekking van die navorsing is soos volg:
• ‘n Strategie word ontwikkel wat die implimentering van die pragmatiese
benadering tot kennis-bestuur beskryf.
• ‘n Skedule vir die evaluering van ‘n kennis-netwerk word voorgestel wat
bestuur die vermoë bied om die gevolge van veranderinge in ‘n kennisnetwerk
te assesseer.
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Kang, Seung Hwan. "Intelligent knowledge acquisition using case-based reasoning knowledge sharing and reuse /." Access electronically, 2003. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20050310.145300/index.html.
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Yu, Yuecheng. "Motivational foundation of individual knowledge-sharing /." View abstract or full-text, 2004. http://library.ust.hk/cgi/db/thesis.pl?ISMT%202004%20YU.
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Thesis (M. Phil.)--Hong Kong University of Science and Technology, 2004.<br>Includes bibliographical references (leaves 35-37). Also available in electronic version. Access restricted to campus users.
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Ali, Muhammad Noman, and Adis Redzovic. "Knowledge Management and Sharing Initiatives in Development Sector : Contribution in Effective Risk Management." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3370.
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This thesis study explores the existing knowledge management and sharing practices in donor organizations, particularly working in the developing countries. The potentional of knowledge management and sharing to facilitate development organizations in carrying out development work has been recognised in the literature. Literature presented mix of critique and appreciation to the existing efforts of donor agencies. Knowledge sharing platforms revolves around the country initiatives and donor agencies like UNDP and World Bank which are proactive in establishing these platforms for partner organizations. This research contributes practical insight to the question of delivery of these platforms, through an empirical investigation based on the development professionals' experiences. As earlier research shows enormous amount of literature on individual, team and organizational level knowledge sharing, this study sets prime focus on community level or external knowledge sharing, an area where there exist a dearth of emperical research or contributing literature on examing the role of sharing initiatives and possible contribution in improving risk management in development projects. Literature shows the potential of knowledge management and sharing practices, as their possible contribution in the global development practices and in bridging gap between North-South stakeholders. However, cultural, technological, organizational and individual level issues escalate with external level of knowledge sharing and thesis rightly, identifies success factors from the literature alongwith their viability from the professionals. It is even more inadequate when it comes to projects of donor organizations in under developed and developing countries. With 80% of documented failure rates of knowledge sharing systems, external knowledge sharing with partner organizations or network organizations is really not adequate and do not have supporting culture. As this whole process of sharing knowledge, heavily relies on the perceived motivation and willingness to share, study has tried to identify the challenges facing wider use of these sharing systems. Study also contributes with suggestions for knowledge management and sharing system developers, policy and decision makers and system users, to improve the overall contribution of knowledge sharing in better risk management. Apart from the cultural barriers, there are technical and policy level issues which need more concerted efforts to improve the use of these sharing systems by various organizations and individuals.<br>House No. 174-A, St. 61, I-8/3, Islamabad, Pakistan Contact: +92-336-5666065, Email: noman-1985@hotmail.com
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Munro, David. "Knowledge-sharing on knowledge management systems : the role of organisational and system support /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18588.pdf.
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Roth, Andrew E. "Knowledge Sharing Intentions in Wholesale Distribution Organizations." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/1930.
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Millions of American employees are eligible to retire through 2026, which may contribute to lowered organizational performance stemming from the resultant void in knowledge. Increasing knowledge sharing (KS) among organizational members may improve employee efficiency and company performance, and therefore may be of value to wholesale distribution leaders. Although researchers have suggested that sense of self-worth, subjective norms, and attitudes influence employees' inclinations to share knowledge, researchers have not analyzed the relationships between a subset of predictor variables and KS intentions in wholesale distribution organizations. The purpose of this correlational study, grounded in the theory of planned behavior, was to assess the relationship between employees' sense of self-worth, subjective norms, attitudes, and personal intentions to share knowledge with other organizational members. A purposive sample of 82 employees from Northeastern United States wholesale distribution organizations involved in enterprise resource planning implementations completed a survey to examine the propensity for KS. The analysis of the data using multiple linear regression indicated the model was adequate to predict employees' KS intentions. The results of the study further indicated that subjective norms and attitudes were significantly related to personal inclinations to share knowledge. These findings may hold positive social change implications as astute knowledge management can provide for greater employee job security and a more financially secure community. These findings may also be of value to leaders in proactively implementing KS strategies of retiring and other employees in the quest for continued business growth and performance.
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Mäki, A. R. (Anu-Riikka). "The barriers of knowledge sharing in multicultural organization." Master's thesis, University of Oulu, 2015. http://urn.fi/URN:NBN:fi:oulu-201505211565.
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In today’s global business environment multiculturalism is daily factor in multinational companies (MNCs). Global MNCs tend to be geographically dispersed, which challenges the communication and interactions between individuals. The multicultural setting contains organization members from different cultural backgrounds, which challenges the organizational culture. The cultural diversity challenges in MNCs are not diminishing in the future. Instead the effects of global business environment thrives the organization’s to manage multicultural workforce and utilize the values, which cultural diversity offers.
Purpose of this research is to acknowledge the critical knowledge sharing (KS) barriers in multicultural setting between individuals. Reflect these barriers to cultural diversity challenges and acknowledge the factors, which may help to overcome or even prevent the barriers from occurring.
The research method is systemic literature review and the empirical framework is analyzed based on other previous empirical resources made in relevant field of study. The data collection process contained several phases, journal search, determining keywords and applying computer- assisted searches, practical and methodological screenings and reference crosschecking. The analysis of the state of KS barriers in multicultural setting is done from 52 selected articles published between 1996 and 2015.
The main barriers of KS between individuals are the diversities in national culture, language, function and geographical dispersion. These all reflect other significant barriers like communication challenges, lack of information technology support and especially homogeneous in-groups. Lingual and national diversity affect to the overall knowledge sharing behavior of the individual.
In order to overcome cultural diversities organization members need to understand and respect the cultural differences and make adjustments. Utilizing KM culture, which fosters multiculturalism, is long and multidimensional process, which requires changes in organization members’ behaviors and attitudes. Organizations should pursue informal opportunities for individuals to interact with each other. Communities of Practice may act as networks, which allow members to securely interact and create a feeling of belonging and equality.
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Muhaxhiri, Krenare. "Technology enabling knowledge workers knowledge-sharing : The case of Microsoft SharePoint." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-106069.
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This qualitative study is of the interpretivist nature and it aims to examine how knowledge workers perceive their interaction with a knowledge management system when used for knowledge sharing purposes. The purpose is to offer answers to two research questions: How do knowledge workers perceive their interaction with knowledge management technology in relation to knowledge sharing? What are the benefits and challenges that knowledge workers experience in relation to knowledge managing and sharing when using a KMS system? The data was collected by applying qualitative research methods and by conducting five interviews with participants of an IT organization that has its head office in Sweden, but additional offices in other geographical locations. To be able to study the participants´ perception and the benefits of the use on both local and international levels, the interviewees were chosen from different sites in which their organization was operating. To provide the answers to these questions and to establish the foundation of this research, an extensive literature review on the problem area was carried out, and a theoretical framework has been employed to study the different aspects of this model in the context of knowledge management systems in relation to knowledge sharing among knowledge workers. As a result, additional derived attributes came from the findings and it is shown that users tend to relate knowledge quality with the completeness, frequency of update, and validity of the knowledge content that they are exposed to in the KMS. Similarly, they relate KMS quality to administrability and maintenance easiness, whereas organizational service providing quality in relation to knowledge sharing is more related to the aspects of organizational commitment and reliability. Moreover, the findings show that participants relate their intention to use the KMS to the attributes of convenience and practicality, and the levels of user satisfaction were in this case mainly related to the user´s perception of usefulness. Lastly, the perception of the benefits and reciprocal value-creating for both the organization and the individual was examined and the findings show that the users tend to relate these to the aspect of relevance, or in other words that the benefits are only perceived as useful by the user if they are identifiable, respectively the user being aware of the benefits and perceiving them as relevant.
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Zhang, Xi. "Exchange ideology, knowledge sharing visibility and KM technology : explaining the effect of organizational reward on employee knowledge sharing behavior /." access full-text access abstract and table of contents, 2009. http://libweb.cityu.edu.hk/cgi-bin/ezdb/thesis.pl?phd-is-b30082286f.pdf.
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Thesis (Ph.D.)--City University of Hong Kong, 2009.<br>"Submitted to Department of Information Systems in partial fulfillment of the requirements for the degree of Doctor of Philosophy." Includes bibliographical references (leaves 184-197)
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Liu, Xiaomo. "Online Knowledge Community Mining and Modeling for Effective Knowledge Management." Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/50646.
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More and more in recent years, activities that people once did in the real world they now do in virtual space. In particular, online communities have become popular and efficient media for people all over the world to seek and share knowledge in domains that interest them. Such communities are called online knowledge communities (OKCs). Large-scale OKCs may comprise thousands of community members and archive many more online messages. As a result, problems such as how to identify and manage the knowledge collected and how to understand people\'s knowledge-sharing behaviors have become major challenges for leveraging online knowledge to sustain community growth.
In this dissertation I examine three important factors of managing knowledge in OKCs. First, I focus on how to build successful profiles for community members that describe their domain expertise. These expertise profiles are potentially important for directing questions to the right people and, thus, can improve the community\'s overall efficiency and efficacy. To address this issue, I present a comparative study of models of expertise profiling in online communities and identify the model combination that delivers the best results.
Next, I investigate how to automatically assess the information helpfulness of user postings. Due to the voluntary nature of online participation, there is no guarantee that all user-generated content (UGC) will be helpful. It is also difficult, given the sheer amount of online postings, for knowledge seekers to find information quickly that satisfies their informational needs. Therefore, I propose a theory-driven text classification framework based on the knowledge adoption model (KAM) for predicting the helpfulness of UGC in OKCs. I test the effectiveness of this framework at both the thread level and the post level of online messages.
Any given OKC generally has a huge number of individuals participating in online discussions, but exactly what, where, when and how they seek and share knowledge are still not fully understood or documented. In the last part of the dissertation, I describe a multi-level study of the knowledge-sharing behaviors of users in OKCs. Both exploratory data analysis and network analysis are applied to thread, forum and community levels of online data. I present a number of interesting findings on social dynamics in knowledge sharing and diffusion. These findings potentially have important implications for both the theory and practice of online community knowledge management.<br>Ph. D.
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Alamgir, Rana, and Shahid Ahmed. "ICT Enabled Knowledge Sharing – Impact of ICT on Knowledge Sharing Barriers : The Case of Avanade." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12452.
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Studies in recent years have revealed that use of ICT can significantly impact knowledge sharing in organizations by enhancing the knowledge sharing process, reducing knowledge sharing barriers, and introducing technology barriers. While this has been identified in many studies and a significant research has been carried out to identify knowledge sharing barriers, there exists a considerable dearth of research when the question of ‘which knowledge sharing barriers can ICT reduce and how?’ is posed. This thesis aims to address this question by studying the case of an organization using ICT for knowledge sharing. The study was carried out using questionnaire and interview findings and results showed that if ICT is effectively used, a number of knowledge sharing barriers - in addition to time and space barriers - can be successfully reduced. Organizational and individual knowledge sharing barriers saw most reduction by ICT while technology barriers did not see any reduction by use of ICT alone. This is in coherence with different studies that use of ICT for knowledge sharing introduces its own technology barriers. However the results show that if employees are tech-savvy and management considerably supports employee involvement in the process of design and deployment of ICT enabled knowledge sharing, technology barriers can also be greatly reduced and even entirely eliminated.
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Aziz, Najibullah, Darren Gleeson, and Muhammad Kashif. "Barriers and Enablers of Knowledge Sharing: A Qualitative Study of ABB, Bombardier, Ericsson and Siemens." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-17951.
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Abstract Date: January 17, 2013 Level: Bachelor thesis in business administration, 15 ECTS Institution: School of Sustainable Development of Society and Technology, Mälardalen University Authors: AZIZ Najibullah, GLEESON Darren and KASHIF Muhammad 28th August 1980, 29th November 1977, 22nd July 1984 Tutor: Eva Maaninen-Olsson Keywords: Knowledge, Knowledge Management, Knowledge Sharing, Factors Affecting Knowledge Sharing Research Question: What hinders or enables knowledge sharing in Swedish-based multi-national corporations from a cultural, motivational and trust perspective? Purpose: The purpose of this thesis is to investigate the barriers and enablers of knowledge sharing within multi-national corporations. Method: The research method chosen to fulfill the purpose of the thesis is a qualitative approach. In order to achieve the purpose both primary and secondary data was sought. In accordance with the qualitative approach, interviews have been carried out with senior managers in ABB, Bombardier, Ericsson and Siemens. Data collected from these interviews represents the primary data. Secondary data has been gathered from company websites. Conclusion: The results from the studied multi-national organizations suggest that knowledge sharing culture is influenced by communication, rules, regulations and routines (sub-factors of culture). This study shows that communication, rules, regulations and routines are enablers of knowledge sharing in the organizations. However, language and technology (sub-factors of culture) as collaborative tools are proven to be problematic; consequently creating hindrances to knowledge sharing. When it comes to motivational factors (rewards, power and reciprocity), this thesis shows that none of the studied companies offer rewards for knowledge sharing. This confirms the controversy connected with rewards which can either enable or cause hindrance to knowledge sharing. Reciprocity seems to enable knowledge sharing in the studied organizations whereas power remains controversial. The existence of power can either be a barrier or an enabler for knowledge sharing depending on the individual’s perception of power. This thesis also shows that the existence of trust enables knowledge sharing between employees, but the difficulties of building this trust is akey problem for management.
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Zhao, Chunli [Verfasser]. "From individual to organization : knowledge sharing within firms and knowledge protection between firms / Chunli Zhao." Bremen : IRC-Library, Information Resource Center der Jacobs University Bremen, 2010. http://d-nb.info/1034621025/34.
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Sirisrisornchai, Thitarree. "The dynamics of alliance knowledge management : synergistic knowledge sharing between international airlines in Thailand." Thesis, Northumbria University, 2009. http://nrl.northumbria.ac.uk/3517/.
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The use of knowledge between organisations in alliance networks has been the critical source of collectively creating and sustaining core competences. The awareness of the possible dynamic factors that influence, support, and outline the sharing of knowledge between organisations is necessary for the management of knowledge. This study explores the issues of the dynamics in alliance knowledge management. The investigation is focused on the areas that alliance partners can learn, the ways they learn, and the ways the learning happens in order to understand the characteristics of the dynamics, their roles in alliance knowledge systems and relationships between them. Relating to the research aim, the primary research investigates the case of knowledge sharing within airline alliance networks in Thailand. The investigation, which is based on the concept of social constructionism, employs muti-method research strategies. It is divided into three stages (qualitative, quantitative, and qualitative phases). From the three phases of the investigation, the empirical research has been done with participants from aviation related government organisations, the operational international airlines in Thailand, and the airline alliance networks in Thailand. The main findings of the study highlight the critical values to the alliance, the utilised leadership styles and the structure of alliance knowledge flow as the distinct characteristics of learning within alliances. The developed framework of the alliance learning system explains the existences of the dynamics and their possible roles. Moreover, the elaborations from the respondents enable the author to configure the structures of airline alliance knowledge flow in Thailand. In terms of roles and relationships of the dynamics, the outcomes indicate the critical dynamics frame and direct the knowledge interactions in alliance networks. These dynamics influence, screen and support other knowledge sharing factors such as individuals, the production of knowledge materials, and knowledge sharing channels. They are also challenged by other factors such as knowledge sharing reasons and stability, as well as the compatibility of the communication infrastructures between alliance partners. Besides, to synthesise the empirical evidence with Stonehouse and Pemberton (1999)' organisational learning framework, it shows that the natures of the critical dynamics are the main differences between intra and inter-organisational learning. Nevertheless, the results also suggest the similarities between intra and inter-organisational learning in terms of learning input and output factors, the formats of knowledge conversions in the learning process, and some characteristics of knowledge creation.
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Makanda, Ziphozihle Marius. "Improving knowledge sharing at an automotive component manufacturer." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/6579.
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In this study the survey was conducted at an automotive component manufacturer to examine the theory about what influence knowledge sharing within an organisation. The evaluation would assist in improving knowledge sharing by indicating which strategies are appropriate for management to enhance knowledge sharing within the organisation. Organisations lose expertise and knowledge because of employee movements and old employees that have retired. The literature review was done as a guidance to test what influences employees to share their knowledge. Based on the survey and literature study that was conducted it was concluded that by making resources available, employee personality traits, giving employee recognition, encouraging better social environment within the organisation and job design that would make it easy for knowledge to flow amongst employees that will elevate knowledge sharing within the organisation. The conclusion and recommendation were formulated for management at the end of the study.
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Oyebola, Ayodeji Emmanuel. "Influence of Leadership Behaviors on Knowledge-Sharing Intentions." Thesis, Saint Mary's University of Minnesota, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10260986.
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<p> This study used grounded theory to analyze the influence of leadership behaviors on knowledge-sharing intentions. The main research question for this study was, how do leadership behaviors influence the intentions of organizational members to share knowledge? The data for this study were collected by interviewing four leaders and eight followers in the health care, information technology, and security industries. The findings of the study showed that empathy, empowerment, inclusiveness, and trustworthiness are the categories of behaviors that encourage knowledge sharing. Dishonesty, inconsideration, intimidation, and rigidity are the four major behavioral categories that discourage knowledge-sharing intentions. Each behavioral category had various subcategories of behaviors. Based on the findings of the study, it was theorized that the behaviors of the leaders create impressions on the followers, which in turn influence the intentions of the followers to share knowledge. The impressions of the followers mutually transferred between leadership behaviors and knowledge-sharing intentions. The study also showed some significant differences in the leadership behavioral expectations between leaders and followers. Based on the results of the study, 10 propositions were made about how leadership behaviors influence knowledge-sharing intentions of followers. These propositions were based on the behaviors of the leaders and the impressions created by leadership behaviors. </p>
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Yang, Jen-te. "The implementation of knowledge-focused practices in international tourist hotels : a quantitative study of knowledge sharing." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/625.
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The purpose of this study is to investigate knowledge sharing and leveraging of the flow of knowledge in international tourist hotels In Taiwan. It explores how, employees' competencies for and attitudes towards learning, sharing and storing knowledge influence organisational knowledge sharing. In addition, it examines the extent to which social interaction, leadership styles and organizational culture affect knowledge sharing. A further aim of the study is to explore whether knowledge sharing makes a significant contribution to organizational learning and organizational effectiveness.
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Byström, Hanna, and Marina Jäger. "Knowledge Sharing in Cross-Cultural Virtual Teams of an NGO : Exploring the motivation for knowledge sharing of individuals." Thesis, Högskolan Dalarna, Institutionen för kultur och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:du-37614.
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Purpose – This master thesis aims to investigate knowledge sharing within two selected cross-cultural virtual teams of a non-governmental organization. The particular focus of this study is on the motivation for knowledge sharing of the individual team members. Based on the findings, the study provides implications for the development of an organizational knowledge management strategy.Design/Methodology/Approach – The qualitative research approach of this study was based on the conceptual framework of this thesis. Said framework was particularly influ-enced by Swift et al.’s (2010) model on goal orientations and the motivation to share knowledge. After eight semi-structured interviews with participants from the organization, Template Analysis was applied for the data analysis.Findings – It was possible to categorize the participants in learning-prove, learning-avoid and performance-prove goal orientations which showed that the motivation stemmed from both learning and demonstrating competence. Furthermore, contributing was a motivating factor in both goal orientations. In the learning goal orientation, it was demonstrated by wanting to contribute to a better life for youth and children and the performance goal orien-tation focused on contributing to a successful organization. The factors which affected the behaviour towards knowledge sharing were relational and cognitive ones. Structural factors did not have an effect.Practical Implications – The practical contribution of this study was the development of managerial implications for the NGO’s HR department. Based on the identified findings, these implications are to be used for the development of a knowledge management strategy within the organization, as it is currently lacking. These implications focus mainly on infra-structural issues as well as on the promotion of organizational culture.Originality/Value – The value of this study is the focus on cross-cultural virtual teams of an NGO, an area lacking research regarding the motivation of individuals to share knowledge. The authors put a particular focus on team members from Northern and Eastern Europe as well as Africa.
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Sonne, Anne-Mette. "Knowledge sharing in international product development teams /." Aarhus, 2006. http://www.gbv.de/dms/zbw/539961329.pdf.
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Lam, Wai-kuen Rita. "Knowledge sharing in a University : a case study /." View the Table of Contents & Abstract, 2004. http://sunzi.lib.hku.hk/hkuto/record/B31457253.
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Lam, Wai-kuen Rita, and 林慧娟. "Knowledge sharing in a University: a case study." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B31598559.
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Abdelrahman, Mahmoud Mohamed. "Knowledge sharing by using knowledge management systems to support decision-making processes in multinational corporations." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/knowledge-sharing-by-using-knowledge-management-systems-to-support-decisionmaking-processes-in-multinational-corporations(4caaefd4-66d6-492b-9ec5-6d7782cbfa4a).html.
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In the current global market, knowledge is viewed as a source of competitive advantage. In particular, it has become a crucial factor for Multinational Corporations (MNCs). MNCs are searching for appropriate ways to manage and use their knowledge effectively and efficiently. Their challenge is how to facilitate the sharing of knowledge and maximise the value from all available knowledge assets. In response to this, MNCs use Knowledge Management Systems (KMSs) for sharing, utilising and integrating knowledge as well as supporting Decision-making Processes. Therefore, the primary concern of this research is to examine knowledge sharing by using KMSs to support decision-making processes in MNCs. The study extends the existing literature on KMSs, knowledge sharing, and decision-making processes by proposing and empirically testing a new conceptual model in MNCs. For this purpose, a mixed-methods approach has been designed, combining semi-structured interviews and a questionnaire to collect data from MNCs participants from Europe and the Middle-East. In the first phase of this study, 42 semi-structured interviews were conducted with participants from 32 different MNCs in 12 countries to explore the main factors affecting knowledge sharing by using KMSs to support decision-making processes. A conceptual framework comprising four core dimensions was developed using thematic analysis. In the first dimension, Knowledge Management Systems, three themes were identified: technology acceptance, communication tools, and KMSs usage. In the second dimension, Knowledge Sharing Practices, the three themes were: content, willingness to share, and external factors. In Culture, the themes were: national culture, organisational culture, and information technology culture. In the fourth dimension, Decision-making Processes, extent of analysis and speed of decision-making were identified. This study went a step further than merely identifying the factors that affect KS. A conceptual model and twelve hypotheses were developed based on the findings of the thematic analysis, literature review, and the research objectives. The new model comprises seven constructs: organisational culture, perceived ease of use and perceived usefulness of using KMSs, KMSs usage, knowledge sharing, decision-making processes and organisational effectiveness. A survey was conducted to collect data on participants’ perceptions to test the model. Responses from 221 KMSs users were analysed. Structural equation modelling was conducted to test the hypothesised relationships. The results revealed that all hypotheses are statistically significant. KMSs usage and organisational culture have a positive and significant impact on knowledge sharing, with organisational culture having the largest impact. KMSs usage, knowledge sharing and organisational culture have a significant effect on decision-making processes; knowledge sharing has the biggest impact, followed by KMSs usage, and a marginally positive impact of organisational culture. Moreover, perceived ease of use has a strong and positive significant impact on the perceived usefulness of KMSs. Perceived usefulness, perceived ease of use, and organisational culture have a positive and significant effect on KMSs usage, with organisational culture having the largest impact. Finally, organisational culture, decision-making processes and perceived usefulness have a positive and significant impact on organisational effectiveness, but decision-making processes have the biggest impact. This study has practical implications for different stakeholders in MNCs, including managers, decision makers, KMSs designers, IT specialists, and consultants, in linking KMSs usage and knowledge sharing with decision-making processes and organisational effectiveness, and by focusing on organisational culture in knowledge management.
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Rao, Sujatha. "Knowledge management and contract professionals: A study of contingent employment and knowledge sharing in organisations." Thesis, The University of Sydney, 2010. http://hdl.handle.net/2123/6631.
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An organisation’s knowledge base is a valuable asset that serves as a source of sustainable competitive advantage for the firm. Organisations have become increasingly reliant on the application of knowledge work and the contributions of professionals to the creation of valued organisational knowledge. Implicitly, the literature has assumed permanency in the employment relationship between professionals and organisations and focused on issues such as organisational identification and commitment, and extra-role behaviours of professionals as impacting on their knowledge sharing behaviours. However, the nature of professional or expert employment has become more transient. There has been a marked increase in the use of professionals in contractual roles where the association with the organisation is often temporary and contingent. But the organisational implications of such practices remain largely unexplored. In particular, there is a dearth of research examining the impact of contract professionals on knowledge flows within the firm and on their motivations to participate in knowledge sharing within organisations. This dissertation addresses this gap in the literature. This study examines the knowledge sharing practices of contract professionals in contemporary organisations. Conceptualising knowledge as socially situated and constructed, this qualitative study examines professionals employed as contractors in two large organisations: a large bank and an insurance company; and, based on in-depth semi-structured interviews with contractors and managers, considers why and how professionals engaged as contractors choose to share what they know with the contracting organisation. Engaging with research literatures from knowledge management, professional identity, newer career forms, and psychological contracts, the study generates a typology of contract professionals that suggest distinct knowledge sharing orientations. The study constructs three categories of contractors: Free Agents, Specialists and Consultants, identifies factors that influence and inhibit the knowledge sharing motivations of these categories of contractors and provides recommendations for a more holistic knowledge management strategy for organisations utilising contract professionals. The findings from this doctoral research show how identity work can have practical implications for knowledge management. For example, by exploring the dynamics of professional identity and image construction, the research shows how identity and image influences both the contractor’s knowledge sharing behaviours and the organisation’s knowledge management strategies. Exploring new areas of professional contingent work, this research aims to make a significant contribution to the understanding of knowledge sharing, professional identity and the management of contract professionals within organisations.
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Rao, Sujatha. "Knowledge management and contract professionals: A study of contingent employment and knowledge sharing in organisations." University of Sydney, 2010. http://hdl.handle.net/2123/6631.
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Doctor of Philosophy<br>An organisation’s knowledge base is a valuable asset that serves as a source of sustainable competitive advantage for the firm. Organisations have become increasingly reliant on the application of knowledge work and the contributions of professionals to the creation of valued organisational knowledge. Implicitly, the literature has assumed permanency in the employment relationship between professionals and organisations and focused on issues such as organisational identification and commitment, and extra-role behaviours of professionals as impacting on their knowledge sharing behaviours. However, the nature of professional or expert employment has become more transient. There has been a marked increase in the use of professionals in contractual roles where the association with the organisation is often temporary and contingent. But the organisational implications of such practices remain largely unexplored. In particular, there is a dearth of research examining the impact of contract professionals on knowledge flows within the firm and on their motivations to participate in knowledge sharing within organisations. This dissertation addresses this gap in the literature. This study examines the knowledge sharing practices of contract professionals in contemporary organisations. Conceptualising knowledge as socially situated and constructed, this qualitative study examines professionals employed as contractors in two large organisations: a large bank and an insurance company; and, based on in-depth semi-structured interviews with contractors and managers, considers why and how professionals engaged as contractors choose to share what they know with the contracting organisation. Engaging with research literatures from knowledge management, professional identity, newer career forms, and psychological contracts, the study generates a typology of contract professionals that suggest distinct knowledge sharing orientations. The study constructs three categories of contractors: Free Agents, Specialists and Consultants, identifies factors that influence and inhibit the knowledge sharing motivations of these categories of contractors and provides recommendations for a more holistic knowledge management strategy for organisations utilising contract professionals. The findings from this doctoral research show how identity work can have practical implications for knowledge management. For example, by exploring the dynamics of professional identity and image construction, the research shows how identity and image influences both the contractor’s knowledge sharing behaviours and the organisation’s knowledge management strategies. Exploring new areas of professional contingent work, this research aims to make a significant contribution to the understanding of knowledge sharing, professional identity and the management of contract professionals within organisations.
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Ahmed, Mohammad Abdur Razzak and Rajib. "Knowledge Management in Distributed Agile Projects." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6173.
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Knowledge management (KM) is essential for success in Global Soft- ware Development (GSD); Distributed Software Development (DSD); or Global Software Engineering (GSE). Software organizations are managing knowledge in innovative ways to increase productivity. One of the major objectives of KM is to improve productivity through effective knowledge sharing and transfer. Therefore, to maintain effective knowledge sharing in distributed agile projects, practitioners need to adopt different types of knowledge sharing techniques and strategies. Distributed projects introduce new challenges to KM. So, practices that are used in agile teams become difficult to put into action in distributed development. Though, informal communication is the key enabler for knowledge sharing, when an agile project is distributed, informal communication and knowledge sharing are challenged by the low communication bandwidth between distributed team members, as well as by social and cultural distance. In the work presented in this thesis, we have made an overview of empirical studies of knowledge management in distributed agile projects. Based on the main theme of this study, we have categorized and reported our findings on major concepts that need empirical investigation. We have classified the main research theme in this thesis within two sub-themes: • RT1: Knowledge sharing activities in distributed agile projects. • RT2: Spatial knowledge sharing in a distributed agile project. The main contributions are: • C1: Empirical observations regarding knowledge sharing activities in distributed agile projects. • C2: Empirical observations regarding spatial knowledge sharing in a distributed agile project. • C3: Process improvement scope and guidelines for the studied project.<br>+46 760 49 24 84
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Li, Xiaoqing Montazemi Ali R. "Agent based buddy finding methodology for knowledge sharing /." *McMaster only, 2003.
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Oka, Daisuke 1971. "Unleashing knowledge in oil retailing : integrated knowledge sharing within the Japan Energy Corporation, retail marketing group." Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/8916.
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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2001.<br>Includes bibliographical references (leaf 78).<br>Several major differences in managerial philosophy and methodology can be seen between Western firms and Japanese firms nowadays. The importance of "Knowledge Management" is one example. As systematized and practiced in many Western firms, knowledge management is known as "management based on knowledge assets" and includes the skillful use of cutting-edge information technology to facilitate externalizing and sharing employees' tacit knowledge, thereby successfully increasing their intangible assets and corporate value. In spite of possessing traditional knowledge exchange systems characterized by face-to-face interactions in local communities, majority of Japanese organizations have been unaware of the significance of their knowledge assets. Today, most Japanese firms have suffered through at least ten years of extended recession, and thus have experienced a significant outflow of their knowledge as a result of cost-reduction and restructuring programs. The Japanese oil industry in which I work is one such lamentable example. Rather than focusing on a broad discussion of ideal knowledge management systems, I have focused on designing a practical knowledge sharing process for Japan Energy Corporation and its franchised dealers who run a network of more than 5,000 gas stations. Specifically, I have designed a framework of vertical-and-horizontal knowledge sharing within Japan Energy Corporation and its recently reorganized 11 retail subsidiary dealers named JOMO NETs. I discuss the issue from the perspective of the key knowledge players, design a supportive IT system, and identify other effective enablers such as a new incentive system and remodeling of routines, all focused on creating a system that will blend with the traditional Japanese organizational culture and understand the disciplines of past studies and practices, yet ultimately succeed by retaining valuable knowledge in a technologically advanced knowledge system that is accessible to all who need it. In addition, I propose a path for transforming Japan Energy's entire oil retail group into a true knowledge organization by transferring accumulated knowledge within its subsidiaries to its independent dealers as substitutes for monetary resources. This will serve to reinforce JEC's partnerships, and ultimately feed back to end consumers at gas stations to enhance the company's brand value and overall competitiveness.<br>by Daisuke Oka.<br>S.M.M.O.T.
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Goodwin, Steve. "Formal knowledge sharing in medium-to-large organizations : constraints, enablers and alignment." Thesis, University of Bath, 2009. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.512333.
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This research considers one of the most important of resources - knowledge. There is a widespread view that knowledge is important to organizations and this has led to the study of knowledge management. There are a plethora of definitions of knowledge and knowledge management, but knowledge sharing is recognised as being of fundamental importance. The literature shows the success of knowledge sharing is not only affected by factors including culture, management, technology, processes and structure but, more importantly, it is affected by how these factors interact and fit together. However there is little literature on alignment or strategic fit in knowledge sharing. This research adds to the literature by investigating the enablers and constraints of knowledge sharing and the possible effects of alignment. An interpretive approach using case studies triangulated with a survey is adopted, involving semi-structured interviews with 23 people across five organizations. The findings suggest that significant top management support and a strategy for knowledge sharing are necessary precursors of effective knowledge sharing. In the organizations which lacked this, there is little to encourage people to share and almost none of these organizations measured well on any aspect of knowledge sharing. There are widely varying uses of technology, but many are aimed at sharing data or information. Fewer uses of technology are geared to enabling or encouraging the communication necessary for knowledge sharing. The lack of senior management support may prevent any significant internal or external alignment so a possible approach to strategic fit for knowledge sharing is that strategy has to come first (and the management support that goes with it) and that this should lead to the embedding of the necessary behaviours for knowledge sharing. Only after this are processes and technology able to support knowledge sharing.
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Ibragimova, Bashorat. "Propensity for knowledge sharing: An organizational justice perspective." Thesis, University of North Texas, 2006. https://digital.library.unt.edu/ark:/67531/metadc5321/.
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Converting individual knowledge into organizational knowledge can be difficult because individuals refuse to share knowledge for a number of different reasons. Creating an atmosphere of fairness plays an important role in the creation of a knowledge-sharing climate. This dissertation proposes that perceptions of organizational justice are crucial building blocks of that environment, leading to knowledge sharing. Data was collected using a field survey of IT managers representing a broad spectrum of the population in terms of organizational size and industry classification. The survey instrument was developed based on the adaptation of previously validated scales in addition to new items where no existing measures were found. Hypotheses regarding the influence of distributional, procedural, and interactional justice on knowledge sharing processes were tested using structural equation modeling techniques. Based on the theory of reasoned action, which states that attitudes and subjective norms are the major determinants of a person's intention, the hypotheses examining the relationship between attitude toward knowledge sharing, subjective norm and the intention to share knowledge were supported. However, results did not support the hypothesis exploring the relationship between the organizational climate and the intention to share knowledge. The results show that all three types of justice constructs are statistically significant antecedents of organizational climate and interactional justice is an antecedent of an attitude toward knowledge sharing. The study attempts to merge streams of research from sociology and organizational behavior by investigating organizational justice and knowledge management. It contributes to theory by the development of the survey instrument, comprised of seven constructs that were developed by incorporating multiple theories to address various aspects of knowledge sharing and provide application to practice and research. It is relevant to IT managers who need to know how to design information systems that are most effective in distributing knowledge throughout organizations.
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Markkula, Viktor. "Bridging the Generational Knowledge Gap : Three case studies of knowledge sharing in the generational shift." Thesis, Linköpings universitet, Institutionen för beteendevetenskap och lärande, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-98131.
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In the generational shift, sharing the knowledge of the older generation to the younger coworkers is an important consideration. The aim of this study is to explore knowledge sharing from aging workers to younger workers and the potential of improving knowledge sharing within organizations. A multiple case study was executed in three different organizational contexts: The Municipality, The School and The Manufacturer. The data collection consisted of semi-structured individual interviews, focus interviews, document analyses and statistics. The results were analyzed in within-case and cross-case analysis, triangulated and related to previous research. The conclusion is that knowledge sharing is generally perceived as a ninformal activity and an issue lacking strategic relevance in organizations. There are however possibilities to make knowledge sharing in the generational shift into a legitimate strategic consideration, if activities are formally created to support strategic objectives. A process for choosing and evaluating knowledge sharing programs is presented.
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Wikner, Herman. "Sharing Knowledge: Designing to facilitate the exchange of knowledge among employees in an organisation." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22778.
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To effectively manage and facilitate the knowledge sharing process in organisations is crucial, as it contributes with economic and competitive organisational value. This thesis investigates the knowledge sharing process in an organisation, and how a design solution could be developed to facilitate this process. The investigation of the organisation showed that, a barrier for the employees to exchange knowledge, is that they are not fully aware of each others knowledge gaps. Consequently, due to low awareness of each others knowledge gaps, the employees are having difficulties to know if their knowledge could be valuable to share. This illuminated an area to focus upon, and an opportunity for a design solution to be developed. The design solution evolved along with insights obtained from usability testing, to achieve a result which correlates with the needs of the employees. The final design solution is a tool, which enables the employees to gather information of their knowledge gaps, thus enhance the awareness of what knowledge to share. The tool, and the process of its creation, provides an answer of how a design solution could be developed to facilitate the exchange of knowledge among employees in an organisation.
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Al, Kurdi Osama F. "Knowledge-sharing management in the context of higher education institutions." Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/16202.
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Competitive advantage does not depend solely on the creation and storage of existing and new knowledge. Rather, it requires sustained exploitation and production. The challenge becomes driven towards maintaining some mechanisms to help in producing new, and sharing existing knowledge. Harnessing the power of managing and sharing knowledge enabled companies like Apple and IBM to gain competitive advantage over their competitors. While such challenges have been closely examined in the extant literature, the context of knowledge management and sharing in higher education institutions (HEI) has only been lightly considered. However, considering the highly unique features of HEIs context in terms of autonomy, climate, distinct leadership and role of academics as knowledge workers, it can be argued that examining knowledge-sharing in the context of higher education is greatly needed. The literature has shown fragmented nature of examining academics' KS determinants in contemporary research. Thus, the need to comprehensively examine those influencers is essential. This thesis seeks to address the research gaps and contribute to the literature by asking What antecedents influence the process of knowledge-sharing (KS) between academics in HEIs, and how can the process of KS in HEIs be improved? Through the use of a quantitative research methodology, the research has developed eleven hypotheses to investigate the above-mentioned question. The findings in this study revealed to a very great extent that academics themselves can contribute towards influencing knowledge production and management, and determine the levels to which the universities will be able to share knowledge internally. The research reveals that organizational factors (affiliation, innovativeness, fairness represented by organizational climate and HEI leadership) were stronger predictors of academics' knowledge-sharing than individual (perceived loss of knowledge power, knowledge self-efficacy, perceived reciprocal benefits and trust) or technological ones.
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Shin, Minsoo. "Developing effective knowledge sharing strategies within teams and across organisations." Thesis, University of Cambridge, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272729.
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Pan, Shan-Ling. "Organising knowledge sharing in a dispersed organisation : a socio-technical perspective." Thesis, University of Warwick, 1999. http://wrap.warwick.ac.uk/36368/.
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Knowledge has been identified as one of the most important resources that contribute to the competitive advantage of an organisation. The organisational and social issues associated with the development, implementation and use of information technology have increasingly attracted the attention of knowledge management researchers. This study is based on an empirical investigation of knowledge sharing processes from a dispersed international organisation, Buckman Laboratories. Through a socio-technical perspective, this research traces the interactions between knowledge sharing practices and the organisational context. The conditions surrounding the organisation of knowledge sharing as an organisational practice are addressed in the case presented in the dissertation. In particular, the research has closely examined knowledge management initiatives during the period of 1992-1998 implemented by Buckman Laboratories, focusing on the issues of organising knowledge sharing processes. The research traces Buckman Laboratories' experience as a networked, global company organised as a set of linked knowledge-focused communities of practice. Based on the findings of a case study of one unique knowledge-intensive organisation, the research presents a model of organising knowledge sharing. It develops a sociotechnical perspective to grounded field data and suggests that the experience of this organisation can be considered as a particular form of knowledge management - one that utilises various mechanisms for leveraging knowledge sharing towards sustainable competitive advantage. The study concludes that enabling, integrating and co-ordinating mechanisms play a critical role in establishing the multi-level context for the effective assimilation of knowledge sharing practice.
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George, Chadrick Hendrik. "Knowledge management infrastructure and knowledge sharing: The case of a large fast moving consumer goods distribution centre in the Western Cape." Thesis, University of the Western Cape, 2014. http://hdl.handle.net/11394/3943.
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Magister Commercii - MCom<br>The aim of this study is to understand how knowledge is created, shared and used within the fast moving consumer goods distribution centre in the Western Cape (WC). It also aims to understand knowledge sharing between individuals in the organisation. A literature review was conducted, in order to answer the research questions- this covered the background of knowledge management (KM) and KS and its current status with particular reference to SA’s private sector. The study found that technological KM infrastructure, cultural KM infrastructure and organisational KM infrastructure are important enablers of KS. A conceptual model was developed around these concepts. In order to answer the research questions, the study identified a FMCG DC in the WC, where KS is practiced
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Mezgebu, Hailemicheal Weldearegay, and Arjun Kumar Shrestha. "The Role of Knowledge Management and Knowledge Transfer in an Innovation supporting firm : case study: Uminova Innovation AB." Thesis, Umeå universitet, Företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-95344.
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Uminova Innovation AB is an organization that helps entrepreneurs to develop and support a business idea and build growing company. The company also provides important knowledge, network and business coach which helps an entrepreneur to think bigger with free of charge (Uminovainnovation, 2013). Uminova Innovation AB also contributes commercialization of business ideas. The company offers structured process, network and creative setting. It focuses on business ideas from students, employees and researchers at Umeå University and hospital in general. Uminova Innovation creates inspiring environment which is comfortable for working process by offering full infrastructure; from conference room to fully equipped office. At the same time, they also work to develop multi- aspects in the areas of leadership, book-keeping, financing, business development, communication, sales and intellectual property. Knowledge management made a considerable development over the last 40 years. During 1990’s knowledge management was considered as one of the critical part of service provision. In the current knowledge based economy, competitive advantage and organizational performance are highly influenced by the human capital which depends on the knowledge of the manual labor. The concept became a source of competitive advantage in the last few decades in many organizations. This thesis investigates the role of knowledge management and knowledge transfer in an innovation supporting firm setting. It specifically deals how the interpersonal knowledge sharing perceived by the actors(employees) involved in an innovation supportive firm and how the knowledge transfer process function in the firm. The thesis aspires to contribute its role on interpersonal knowledge sharing/transfer process in innovation supporting firm as there is a limitation of study in that specific area. The purpose of the study is to explore the mechanism of knowledge sharing (transfer) in an innovation supporting firm. The study follows qualitative approach; case studies are applied by using semi-structured data collection mechanism. Furthermore, purposive sampling is used to select the five respondents for the empirical chapter. The theoretical part of the thesis is written in the way to increase the understanding of the research area and to answer the research question by examining various concepts which is related to the study. The analysis part is made incompatible with the theoretical parts which were; knowledge, knowledge management, knowledge transfer, knowledge sharing, knowledge management and innovation supporting firm and communication The finding of the thesis shows Uminova Innovation AB has given emphasize on the inter-personal employees communication. Interpersonal communication has been characterized by open, outgoing, very informal and good climate. The main channel of communication identified in the study is: internal meetings, weekly meetings, dialogues, e-mail, conference, telephone, business coaching and intranet document save system. A similar finding shows that knowledge transfer process conducted 60% by informal and 40% formally. This study has found that generally communication, personal knowledge (tacit), socialization, Trust & culture, organizational structure and motivational factors are the factors that the study highlights would influence interpersonal knowledge sharing/ transfer process in innovation supporting firm.<br>Uminova Innovation AB
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Holgersson, Fredrik. "Tacit knowledge – the sharing of experiences in a CM-firm: : A case study of Forsen Projekt AB." Thesis, KTH, Fastigheter och byggande, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-125047.
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