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Flisníková, Klára. "Procurement KPIs analysis." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-194223.
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The work aims to analyze and deduce subsequent key performance indicators in the Procurement department of the gas transmission company operating in the Czech Republic. In the first part are summarized the theoretical principles concerning procurement processes and performance measurement theories. By combining these two theoretical scopes was created a concept of Balanced Scorecard for Procurement and simultaneously was drawn a process for derivation of the key performance indicators. In the practical part were analyzed current processes in the procurement department and simultaneously were performed external and internal analyses and from the ascertained data was formed the SWOT matrix. Subsequently, the findings from the theoretical part were used and was proceeded accordingly to the pre-defined process in order to identify key performance indicators. In the conclusions were summarized the outputs of the work, the proposed key performance indicators and recommendations were given for successful implementation of the indicators into the process.
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Dahlgren, Martin, and Viktor Westin. "Mapping of environmental KPIs." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-114535.
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The aviation industry is facing many challenges concerning environmental effects associated to an overall increase in air travel. In order to analyse these environmental effects, the possibility for measurement in the areas connected to the aviation industry is essential. Metrics measuring progress towards meeting goals, called key performance indicators, are used in order to meet this requirement. The purpose of the thesis is to map and evaluate the various environmental key performance indicators that are utilised within European Air Traffic Management today, and the development underway for the future. Suggestions to LFV regarding suitable e-KPIs, and how they can be used within their organisation are also provided. Several organisations and initiatives, including the European Union, EUROCONTROL, Single European Sky, the International Civil Aviation Organisation and the Civil Air Navigation Service Organisation, as well as the British and French air navigation service providers, in addition to other stakeholders within the industry, have been investigated in terms of their work in the environmental area and which indicators they utilise. The investigation is based on a literature study and interviews conducted with stakeholders within previously mentioned organisations. Out of 39 indicators found during the mapping, seven remain after an initial selection and an analysis based on the utilisation of the SMART-model. In addition to the use of the SMART-model, the choice of suitable indicators is also based on the fact that the whole spectrum of a flight, meaning all phases, including planning, taxi-out, departure, en route, descent and arrival as well as taxi-in, should be taken into consideration.
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Jungwirth, Lubomír. "KPIs Implementation in International Company." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-165308.
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This thesis deals with the concept of corporate performance management. The main goal is to present the main aspects of business performance and prosperity and according to this find the way to prosperity. The work is divided into several parts. The first part is focused on the theoretical basis of business management prosperity. The second part deals with the concept of performance management. The third part deals with the forecasting function. The last part is the application of theoretical knowledge from previous sections. Unfortunately, the area of corporate performance management and business prosperity is so broad and the scope of this thesis is limited. This applies to the methods that can be used. Emphasis was placed on the most used methods. The thesis should provide a comprehensive view on this issue.
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Будякова, О. Ю., Т. Бабіна, and Д. О. Царенок. "KPIs для оцінки соціальної відповідальності бізнесу." Thesis, Київський національний університет технологій та дизайну, 2019. https://er.knutd.edu.ua/handle/123456789/14453.
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Кобушко, Ігор Миколайович, Игорь Николаевич Кобушко, Ihor Mykolaiovych Kobushko, Яна Володимирівна Кобушко, Яна Владимировна Кобушко, and Yana Volodymyrivna Kobushko. "Creating motivation for employees through KPIS system." Thesis, Sumy State Universit, 2020. https://essuir.sumdu.edu.ua/handle/123456789/81035.
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Матеріал присвячений питанням системи мотивації персоналу на основі KPI, що є важливим інструментом для управління персоналом.Материал посвящен вопросам системы мотивации персонала на основе KPI, что является важным инструментом для управления персоналом.
The material is devoted to the issues of personnel motivation system based on KPI, which is an important tool for personnel management.
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Karban, Jan. "KPIs jako podklad pro řízení v logistice." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1784.
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Cílem práce je seznámit čtenáře s problematikou klíčových ukazatelů výkonu (KPIs). V teoretické části se zabývá problematikou outsourcingu jako oblastí, která je s KPIs úzce spojena a samotnou problematikou těchto ukazatelů. Zejména se zaměřuje na definování nových ukazatelů, implementaci a představení možných oblastí využití KPIs. Praktická část obsahuje aplikaci ukazatelů KPIs v rámci řešení reálného projektu z oblasti automobilového průmyslu.
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Miranda, Inês Brás de Moura Duarte. "KPIs as a measure for quality in master data." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14590.
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Mestrado em Gestão de Sistemas de InformaçãoNuma época em que as empresas estão a dar mais e mais importância à implementação de sistemas de informação para suportar o seu negócio, o termo Master Data está a tornar-se mais usual uma vez que concerne a informação mais importante de uma empresa (p.e. dados de clientes e colaboradores). Manter níveis elevados de qualidade para estes dados é um desafio que precisa de ser medido através de indicadores de performance (p.e. Key Performance Indicators). O presente estudo tem o objetivo de investigar a definição, cálculo, divulgação e uso de Key Performance Indicators numa empresa multinacional. Para este propósito, uma formação de 6 meses foi providenciada pela empresa para explicar como calcular estes valores e como obter toda a informação necessária relativamente a estes indicadores dentro do departamento de Recursos Humanos. A análise mostrou que, apesar dos KPIs existentes estarem bem definidos e serem bem calculados, não são suficientes para incluir todas as classes de master data e são também muito abrangentes, tornando quase impossível que seja encontrada a raíz do problema dos RH na empresa.
In a time where companies are giving more and more importance to the implementation of information systems to support their businesses, the term Master Data is becoming more usual since it concerns the core information of a company (e.g. customer and employee data). Maintaining the highest quality for this data is nevertheless a challenge that needs to be measured through performance measures (for example: Key Performance Indicators). The present case study has the purpose of investigating the definition, calculation, divulgation and use of Key Performance Indicators within a multinational company. To this end, a training of 6 months was provided by the company to teach participants how to calculate these values and also how to obtain all the necessary information regarding these indicators within the Human Resources department. The analysis showed that, even though the existing KPIs are well defined and calculated, they are not enough to include all existing master data classes and are also too wide-ranging, making it almost impossible to find the root of the HR problems within the company.
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Svensson, Emma, and Hanna Borgefeldt. "Holistic KPIs for Sustainability Assessment of Residential Food Systems." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279689.
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Food is one of the strongest influences affecting both human health and the environment. The food sector is responsible for a substantial share of greenhouse gas emissions in the world, and the demand for more sustainable diets has, therefore, increased. The individual is starting to realize one's own possibility to contribute to a more sustainable society, and people are willing to change their habits to become more sustainable. Therefore, the purpose of this study was to create holistic KPIs for sustainable food systems that encourage improvement. The KPIs aim to measure and quantify sustainability from three perspectives: environmental, economic and social sustainability. The methodology used is a framework consisting of five focus areas aiming to create sustainability indicators. The purpose of the five focus areas are to establish vision, indicator framework, indicator selection, stakeholder participation and lastly communication design and strategy. 13 KPIs have been developed, focusing on electricity usage, water usage, GHG emissions, waste management, well-being and expenses. The target group, aimed to use the KPIs, consists of students living in Sweden, making the KPIs adjusted to a student’s lifestyle. The KPIs range from 0-100 %, and a final sustainability ranking is provided through a weighted average of the 13 indicators. The indicators are presented in a radar chart to increase awareness of the students' everyday habits and aim to encourage improvement to increase the sustainability ranking.
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Behzadirad, Amin, and Fredrik Stenfors. "Key Performance Indicators (KPIs) : A study of key performance indicators (KPIs) at one of the production sites of Fresenius Kabi in Brunna, Sweden." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-173403.
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França, Vilciane de Oliveira. "Identificação de indicadores chave de desempenho logístico (KPIs) de supermercados." reponame:Repositório Institucional da UFSC, 2012. http://repositorio.ufsc.br/xmlui/handle/123456789/94651.
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Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Engenharia de Produção, Florianópolis, 2010Made available in DSpace on 2012-10-25T14:07:36Z (GMT). No. of bitstreams: 1 279031.pdf: 2827317 bytes, checksum: a80496a57067bacb57bcde925da5a00e (MD5)
A dinâmica logística supermercadista e a necessidade de avaliarem-se os requisitos dos clientes que estão sendo atendidos com satisfatório nível de serviço e eficiência para as empresas tornam oportuna a realização de um estudo que vise a caracterizar e identificar indicadores chave de desempenho (KPIs) logísticos de empresas supermercadistas. Com base em um estudo multicaso de pesquisa exploratória, realizado em supermercados de grande porte e consultores especialistas em varejo alimentar, foi possível identificar quais os KPIs logísticos para esta amostra, analisar esses indicadores e compreender os níveis de utilização dessas empresas. Para tanto, elaborou-se uma lista de verificação com 38 indicadores logísticos, selecionados em uma revisão bibliográfica, e com base em entrevistas e submissões eletrônicas (e-mails), foi solicitado aos entrevistados que classificassem cada indicador da lista conforme o grau de relação deste com a estratégica corporativa. O resultado deste trabalho foi a produção de uma lista final com 18 KPIs, que representam, em geral, a estratégia logística dos estudos de caso da pesquisa. Além disso, identificou-se o nível de utilização de cada indicador e constatou-se que apenas 30% (aproximadamente) dos indicadores classificados como KPIs são, de fato, utilizados pelas empresas analisadas.
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Hedin, Nathalie, and Adrian Zander. "Using KPIs in decision-making tools in the construction industry." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-253805.
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The construction industry has a great opportunity to streamline its operations even more by making greater use of the digital revolution. The industry today uses a lot of manual data management and analysis to get an overview of the business and to make decisions. This can be a time-consuming process that could be made more efficient through Business Intelligence (BI). BI is a technology that automatically, with the help of selected Key Performance Indicators (KPIs), shows the current status of how a business performs. This can allow managers and executives to make decisions easier and faster.This study examines which KPIs that are of common interest to companies and organizations in the construction industry as well as how these KPIs can be presented to the end users of a BI application. To investigate this, data is collected through literature studies and interviews, which results in a list of common KPIs for the industry. From this common list, a number of KPIs are selected to be visually represented.An analysis of the results, indicates that KPIs are of different importance and relevance depending on which sector of the construction industry the interviewee belongs to. There also appears to be sector-specific KPIs and the common list suggests that the profit margin is of great importance throughout the whole industry. KPIs can be represented in different types of charts and diagrams, depending on the purpose they hold, and should be designed so that they are intuitive and easy to understand.Bygg- och hantverksbranschen har stor möjlighet att effektivisera sin verksamhet ännu mer genom att i större utsträckning utnyttja den digitaliserade utvecklingen. Branschen använder idag mycket manuell datahantering och manuell dataanalys för att få en överblick över verksamheten och ta beslut. Detta kan vara en tidskrävande process, som skulle kunna effektiviseras ytterligare genom Business Intelligence (BI). BI är en teknologi som automatiskt, med hjälp av valda nyckeltal (KPI:er), visar aktuell status på hur en verksamhet presterar. Detta kan göra att beslutsfattare kan fatta beslut enklare och snabbare.Denna studie undersöker vilka nyckeltal som är av gemensamt intresse för företag och organisationer i byggoch hantverksbranschen samt hur dessa nyckeltal kan presenteras för slutanvändarna av en BI-applikation. För att ta reda på detta samlas data in genom litteraturstudier och intervjuer, vilket resulterar i en lista över gemensamma KPI:er i branchen. Ur denna lista handplockas ett antal nyckeltal ut för att representeras visuellt.En analys av resultaten indikerar att nyckeltal är av olika vikt och relevans, beroende på vilken sektortillhörighet av byggoch hantverksbranschen den intervjuade tillhör. Det verkar även finnas sektorspecifika KPI:er samt att listan med de branchgemensamma nyckeltalen antyder att vinstmarginal är av stor vikt. KPI:er kan representeras i olika typer av diagram beroende på vilket syfte de innehar och bör designas så att de är intuitiva och lättförståeliga.
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BLACKNE, JOHANNES, and NIKLAS JANSSON. "Visual Planning and KPIs in purchasing: Effective Activity Planning and Follow-Up." Thesis, KTH, Maskinkonstruktion (Inst.), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-141774.
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The purpose of the master thesis is to find a way to plan activities, visualize them and follow-up on these activities. The Visual Planning method is used at Scania Production, R&D and at Scania Purchasing. However, the method doesn‟t fit the purchasers‟ communication and coordination needs. Furthermore, a majority of purchasing activities is disrupted due to unexpected events or deviations, which may cause delays.Hence, the thesis will result in a proposal of an effective planning and follow-up method that fits the need of the purchasing environment in general and more specifically in the purchasing group SGC. The proposing solution should handle deviations, be easy to use and visualize activities on an individual and aggregated department level.To find the best solution, an internal benchmarking and a review of best practice literature was carried out during the thesis. Observations at Scania Production, R&D and purchasing department were also carried out along with external interviews.Key findings included that handling deviances have a higher priority than commercial activities such as cost saving activities. Additionally, there is no standardize way of activity planning at SGC, cost has higher than quality and delivery and the Visual Planning method does not fit Scania‟s purchasing organization due to different needs of communication and coordination.Hence, the proposal included recommendations to introduce two milestones to the planned activities, collect all performance measurements in a balanced scorecard and an improved way of handling deviations. Furthermore, recommendations regarding the Visual Planning method included that the method should be used daily, where an agenda should structure the communication and the method should be adapted to fit the group‟s need of communication and coordination.Syftet med examensarbetet var att finna ett sätt att planera aktiviteter, visualisera samt följa upp dem. Visuell planering används på Scanias produktionsanläggningar, forskning och utveckling samt på deras inköpsavdelning. Dock passar inte metoden inköparnas behov av kommunikation och koordination. Vidare blir inköparnas aktiviteter avbrutna av störningar som resulterar i förseningar.Detta examensarbete kommer därför att föreslå en effektiv planerings- och uppföljningsmetod som passar inköparnas behov, specifikt inköparna på gruppen SGC. Lösningen skall hantera störningar, vara enkel och använda samt visualisera aktiviteter på individuell och gruppnivå.För att finna bästa lösningen genomfördes en intern benchmarking och en litteraturstudie. Observationer på Scanias produktionsanläggningar, forskning och utveckling samt inköpsavdelning genomfördes tillsammans med intervjuer med externa respondenter.Från empirin framgick det att hantera störningar har högre prioritet än kommersiella aktiviteter så som kostnadsbesparingsaktiviteter. Vidare finns inget standardiserat sätt att planera aktiviteter hos SGC, kostnad har högre fokus än kvalitet och leverans samt att visuell planering inte passar inköpsorganisationens behov av kommunikation och koordination.Lösningsförslaget inkluderar förslag till att införa delmål till de planerade aktiviteterna, att alla mätetal samlas ihop till ett balanserat styrkort samt ett förbättrat sätt att hantera störningar. Vidare ges förslag att visuell planering skall fortsätta att användas dagligen, med en agenda som strukturerar kommunikationen för att passa gruppens behov för kommunikation och koordination.
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Shah, Bilal Ahmed. "Development and Implementation of Environmental Key Performance Indicators (KPIs) in Swedish Manufacturing Industry." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-23744.
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Traditional manufacturing industry have developed a linear production path that involves resource extraction, energy usage, emissions released to air and water, and waste produced at volumes and rates that places increasing burden on the natural environment. These traditional manufacturing organizations have mostly viewed environmental activities separately from their core business operations. Today, organizations are shifting their manufacturing approach. There is a significant potential to reduce the energy use, emissions released, resource consumption and wastes produced through sustainable initiatives. Using environmental key performance indicators (KPIs) is one emerging sustainability initiative. Environmental KPIs depict the vast quantity of environmental data of a firm in a comprehensive and concise manner, applying mostly to set absolute material and energy data in relation to other variables in order to increase the informational value of quantitative data. In this thesis work, literature review and empirical study was carried out to find out the significant factors and the major challenges during the development and implementation of environmental key performance indicators (KPIs). A case study in four Swedish manufacturing companies was carried out to collect primary data which was later compared with literature review. The thesis work also highlights the management system used to implement environmental KPIs.
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Русанов, О. В. "Упровадження моделі KPIs (ключових показників ефективності) в систему мотивації персоналу в приватній клініці." Master's thesis, Сумський державний університет, 2020. https://essuir.sumdu.edu.ua/handle/123456789/82059.
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У роботі проаналізовано сучасні методи мотивації праці медичного персоналу та напрямки стимулювання праці в сфері охорони здоров'я. Визначено ефективність діяльності лікувально-профілактичного закладу, розглянуто систему збалансованих показників. Розроблено підхід до формування моделі ключових показників ефективності та її впровадження в систему мотивації персоналу клініки. Проведено розрахунок оплати праці окремих категорій медичного персоналу при різних варіантах виконання KPIs. Досліджено переваги та недоліки системи мотивації персоналу на базі KPIs.В работе проанализированы современные методы мотивации труда медицинского персонала и направления стимулирования труда в сфере здравоохранения. Определена эффективность деятельности лечебно-профилактического учреждения, рассмотрена система забалансованих показателей. Разработан подход к формированию модели ключевых показателей эффективности и ее внедрение в систему мотивации персонала клиники. Проведен расчет оплаты труда отдельных категорий медицинского персонала при различных вариантах исполнения KPIs. Исследовано преимущества и недостатки системы мотивации персонала на базе KPIs.
The research analyzes modern methods of motivating the work of medical staff and areas of work incentives in the field of health care. The efficiency of the treatment and prevention institution is determined, the system of balanced indicators is considered. An approach to the formation of a model of key performance indicators and its implementation in the system of motivation of clinic staff has been developed. The calculation of remuneration of certain categories of medical staff in different versions of KPIs. The advantages and disadvantages of the system of personnel motivation based on KPIs are investigated.
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Jansson, Samuel. "Evaluation of KPIs and Battery Usage of Li-ion BESS for FCR Application." Thesis, Uppsala universitet, Elektricitetslära, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-394015.
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The main purpose of this thesis was to develop and evaluate Key Performance Indicators (KPIs) and battery usage associated with Lithium-ion Battery Energy Storage Systems (LiBESS) used as Frequency Containment Reserve (FCR). The investigation was based on three of Vattenfall´s LiBESS projects that use the same lithium-ion battery technology but vary in system rating and configuration. It was found that two of the most important KPIs are response time and energy efficiency. The response time describes how fast the system can respond to changes in grid frequency. Additionally, the energy efficiency describes how effectively the system can provide energy storage during service and it can be parametrized into the efficiency of the battery, converter and transformer. The results show that all the considered LiBESS can fulfill the response time requirements of 30 seconds for FCR provision. In the future stricter requirements for the response time in grid stabilization services will most likely be required. Nevertheless, the results showed that a well configured LiBESS can provide response times on the millisecond scale. The energy efficiency evaluation showed that the system energy efficiency decreased from 89% to 85% when the power increased from 50% to 100% of rated power. At 75% of rated power it was found that the converter had the lowest efficiency (92%) based on the analysis of the efficiency of all the system components. It was also found that the power consumed by auxiliary loads was nearly constant for the examined power rates and that it significantly reduced the energy efficiency. Lastly, the battery usage analysis showed that the battery often idles or operates at low power rates if the frequency dead-band of ±10 mHz is applied around the nominal value of 50 Hz. Moreover, the battery usage can be characterized by an average State of Charge of 50% and a maximum Depth of Discharge of 30% during both charge and discharge of the batteries.
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Elzahar, Hany. "Determinants and consequences of Key Performance Indicators (KPIs) reporting by UK non-financial firms." Thesis, University of Stirling, 2013. http://hdl.handle.net/1893/19767.
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The study examines the level of quantity and quality of Key Performance Indicators (KPIs) reporting for a sample of FTSE 350 UK listed companies over the period (2006-2010). Furthermore, it identifies the determinants of KPIs reporting and investigates its impact upon firm value. Based upon the guidance of the best practice recommended by the Accounting Standard Board (2006), the study develops a measure of disclosure quality by considering the main qualitative attributes of information which, arguably, makes KPIs information more useful to stakeholders. The distinction between disclosure quantity and quality in the study enables the researcher to get greater insights into the drivers and implications of KPIs reporting quantity and quality. The study finds a variation between UK firms in the number of KPIs disclosed with a notable low level of reporting quality, especially for non-financial KPIs. It also finds that corporate governance mechanisms play an important role in improving KPIs reporting. In particular, it shows that directors’ compensations affect the quantity and quality of KPIs disclosure. Furthermore, the study provides evidence that quantity and quality of KPIs disclosure are not derived by the same factors, and both have different impacts on firm value. Whereas, the study finds a negative association between the numbers of KPIs disclosed and firm value, a non-significant relationship is reported between KPIs reporting quality and firm valuation. Overall, this study provides evidence that disclosure quantity is not a good proxy for disclosure quality.
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Huber, Christian. "Key indicators of an effective cost accounting system for managerial decision making : an explanatory study of German SMEs." Thesis, Abertay University, 2018. https://rke.abertay.ac.uk/en/studentTheses/6ecafae7-1834-48bb-afbd-e5e8aaf97934.
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This PhD is an exploratory study examining the current cost accounting systems and key indicators in SMEs in Germany. The study is based on a survey and interviews with SME managers. Data are collected that provide information on the extent to which SME managers use their cost accounting and key indicators to obtain sound facts as the basis for their business decisions. On the one hand, this is about determining the current situation in German SMEs. On the other hand, the collected data should shed light on what information SME managers would like to have to support their work. In addition, it is being examined whether the target group of SMEs in the development of cost accounting and performance indicator systems is clearly addressed in economics. The aim of the research is to develop key indicators and a cost accounting system that is tailored to the specific needs of SMEs in Germany. In addition, the current scientific state of these two areas will be examined in a Literature Review. It also provides information on the extent to which SMEs are different from large companies, and whether these types of businesses are so different that a specialized cost accounting and key indicator system is justified and necessary for SMEs. For the development of a special system of cost accounting and the individual key figures, both quantitative and qualitative data are collected and analyzed. The results show that the way SMEs and large companies work differs significantly. Different levels of technology, different financing options on the capital market or the concentration of many tasks on a small number of employees in SMEs require different strategies than in large companies. A clear reference to the target group of SMEs often lacks in economics. In addition, research often lacks suggestions as to how the theoretical models can actually be put into practice. This is an access barrier for many SME managers, even though they are aware of the importance of tools that help them in planning, management and monitoring. The data collected has resulted in a cost accounting system and a set of indicators that can map the most pressing needs of SMEs managers, but at the same time, it is kept to a minimum so as not to overburden SME managers when implementing and running the system.
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Berglund, Christopher, and Amar Tenic. "Dashboard design and its relation to KPIs : A qualitative case study on a software company." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96351.
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Monitoring key performance indicators (KPI) give practitioners immersive experience that is priceless when it comes to decision making and performance-enhancing in software companies. Used together with different tools that enable visualization of KPIs, users obtain big advantages that enable quick troubleshooting and detections of errors that could emerge in a product or a system. Many studies have been followed out in the field of data visualization using KPIs and digital dashboards. Still, the subject of KPIs providing valuable information to companies that are developing HR and payroll systems is relatively unexplored. The purpose of this thesis has been to investigate how essential KPIs should be visualized on a digital dashboard using a case company that focuses on developing HR and payroll systems. To investigate the phenomenon, five different interviews were conducted, and a digital dashboard was developed. The interviewees that participated in the empiric data collection were employees stationed in different teams with various authorities and experiences in the field of dashboards and KPIs. Previous works in the field of data visualization indicates that KPIs can be used and presented in various ways. When presenting KPIs on a dashboard, there are different factors that are of big influence of how successful the visualization gets. There are no complete templates on how KPIs should be visualized, however there are guidelines on how a dashboard could be shaped. Something that previous works and different interviewees in the present study agreed on was that a dashboard should consist of 4 to 8 KPIs. Too many KPIs can decrease the chance of obtaining the advantages that monitoring and visualizing KPIs on a digital dashboard can bring. Something that emerged from the study is the importance of first identify what to visualize and then implement how. Among the answers during the data collection, many interviewees found the number of users that were logged in on their products as something that would be useful to monitor. The reason for this was partly that the interviewees considered that by monitoring these numbers, it could increase the pride among the colleagues. The interviewees thought that it might boost morale among the employees if they visualized the many users of the products they are developing.Genom att övervaka nyckeltal (KPIer) kan användare erhålla fördelar som är ovärderliga när det gäller beslutsfattande och prestandaförbättring hos mjukvaruföretag. Tillsammans med olika verktyg som möjliggör visualisering av KPIer får användare stora fördelar som gör det möjligt att snabbt upptäcka fel som kan uppstå i en produkt eller i ett system. Många studier berör ämnet datavisualisering och digitala instrumentpaneler. Trots det här är ämnet KPIer, specifikt de som ger värdefull information till företag som utvecklar HR- och lönesystem outforskat. Syftet med den här studien har varit att undersöka hur viktiga KPIer bör visualiseras på en digital instrumentpanel hos ett företag som fokuserar på att utveckla HR- och lönesystem. För att undersöka fenomenet genomfördes fem olika intervjuer. En digital instrumentpanel utvecklades även som ett komplement till att svara på forskningsfrågan utifrån tidigare forskning och de empiriska resultat som framkom under studiens gång. Informanterna som deltog i den empiriska datainsamlingen var anställda på ett fallföretag och stationerade i olika utvecklingsteam. Informanterna hade sedan tidigare olika erfarenheter av att använda instrumentpaneler och KPIer. Tidigare studier inom datavisualisering indikerar att KPIer kan användas och visualiseras på olika sätt. När KPIer presenteras på en instrumentpanel finns det olika faktorer som har stort inflytande på hur framgångsrik visualiseringen blir. Det finns inga kompletta mallar för hur KPIer ska visualiseras men det finns riktlinjer för hur en instrumentpanel kan utformas. Något som tidigare studier samt informanterna i den här studien enades om var att en instrumentpanel bör bestå av ett antal mellan fyra och åtta KPIer. Genom att använda för många KPIer så minskar chansen att få de fördelar som övervakning och visualisering av KPIer på en digital instrumentpanel kan ge. Något som den här studien belyser är vikten av att först identifiera vad som ska visualiseras för att sedan implementera hur. En av flera KPIer som ansågs värdefulla för informanterna var antalet användare som var inloggade i deras produkt. Anledningen till det här var delvis att informanterna ansåg att övervakning av användare skulle skapa ökad stolthet bland kollegorna på kontoret.
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Qureshi, Muhammad Sohail. "Measuring Efficacy of Information Security Policies : A Case Study of UAE based company." Thesis, KTH, Data- och systemvetenskap, DSV, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-103475.
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Nowadays information security policies are operative in many organizations. Currently few organizations take the pain of verifying the efficacy of these policies. Different standards and procedures exist about methods of measuring efficacy of information security policies. Choosing and implementing them depends mainly on the key performance indicators (KPIs) and key risk indicators (KRIs) of any particular organization. This thesis is a case study of an organization in United Arab Emirates (UAE). The basic aim of the research is to inquire and analyze how the efficacy of the implemented security policies is being measured in this particular organization and to propose a method which is more suitable to the needs of organization. The research is based on theoretical study, an interview and a questionnaire. The results of this thesis indicate that there are no formal mechanisms for measuring the efficacy of information security policies in the organization under consideration. Moreover the employees of the organization are also not much satisfied with information security awareness in the company, which can be another reason for ensuring that the efficacy is measured on regular basis. Therefore, a technique from ISO27004 has been used to demonstrate how this efficacy can be measured. It is a step by step procedure for which the information has been extracted from the interview and survey questionnaire responses.
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Ablay, Talip. "Maintenance Perception in Swedish SMEs (A local study in Kronoberg County)." Thesis, Linnéuniversitetet, Institutionen för maskinteknik (MT), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24142.
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Recognition of maintenance management as a significant factor holds the key to competitiveness in the global market irrespective of the size of the business. Maintenance management practices are primarily found in larger and multinational companies but the purpose of this paper is to investigate the maintenance practices that are used in SMEs of Sweden (Kronoberg County). The study is expected to expose the level of maintenance perception in the Swedish industry via a postal (and web based) questionnaire. The survey covered 74 company chosen from different sectors and produced a response rate of 20.3 percent. The main results achieved from the study show us difference between the maintenance perception and awareness of the maintenance. The respondents are aware of the importance of maintenance, but maintenance is still perceived as a necessary expense. Because according to the results of the survey the percentage of maintenance budget in comparison to the companies’ turnover is on average about 0.97% and it is very low. Again, when we look at the maintenance cost distribution of companies, spare parts and labour costs consist of 73 % of total maintenance cost, despite that they spend very little money for technology and training costs, their percentages in total cost are just 3% and 2%, also they still ignore statistical modelling (historical data) and condition monitoring. Moreover, just 27% of the participants use the maintenance key performance indicators (KPIs), and just 14% of them used basic KPIs which are used for measuring maintenance performance. There is a need to spend and invest more in maintenance especially they should invest more in technology and training to perform them. On the other hand, there is a need for choosing right maintenance strategy and service type, because these points are very important for an effective and economic maintenance management.
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Falck, Mikael, and Fredrik Karlsson. "Key Performance Indicators : The key to success? - a study of how KPIs are used at Intersport." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15279.
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Nienaber, Matthias [Verfasser]. "Preparation Processes of Nonfinancial KPIs for Management Reports : Empirical Evidence on Process Design and Determinants / Matthias Nienaber." Frankfurt a.M. : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2019. http://d-nb.info/120434731X/34.
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Shen, Jing. "Investigation of how to implement successful KPIs for organizations – based on an empirical study at an international organization." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-121201.
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In the information age, KPIs (Key Performance Indicators) are commonly used for business performance measurement in organizations; however there’s no single best way about how to implement KPIs, which means that a company can select any arbitrary suitable KPIs. The thesis will do research and investigations based on existing academic theory and a case study in an international logistic company. The research was aiming at helping organizations to develop and implement successful KPIs that are effective, complete, and aligned with their business strategy and which conforms to scientific theories for how KPIs can be implemented. I designed a framework which was combined with the critical factors of successful KPIs in the scientific theories, the framework was designed for helping companies diagnosing and improving the effectiveness, completeness and alignment of their KPIs. . The aim was fulfilled by successfully testing the proposed framework in a case study. The result from the case study shows that there was a gap between how the KPIs are used and the scientific theories of how they should be used. However the framework need to be further tested in future research for a general usefulness.
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Milichovský, František. "Efektivnost marketingových činností ve strojírenství v České republice." Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-233778.
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The dissertation is focused on the current needs of the business effectiveness and efficiency in marketing activities. In an industrial environment is a prerequisite for the success of the strategic marketing objectives in relation to corporate strategy. In this work there is focus on individual performance systems and group of metrics that are currently applied in engineering in connection to the implemented marketing activities. The main aim of this dissertation is to propose a methodologyfor the selection of marketing metrics that are directly connected to the effectiveness of the company and its marketing activities in the field of engineering in the Czech Republic. To explore the knowledge area there was also used primary and secondary research. The primary research was conducted by structured interviews through case studies and knowledge-based questionnaire investigation, supported by evidence acquired Czech and foreign literary sources. The work includes detailed assessment of the empirical research, including the testing of hypotheses as basis on which is established the methodology for selecting marketing metrics in engineering in the Czech Republic. The benefits could be seen both in theoretical and practical as well as educational fields.
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Běhounová, Veronika. "Reengineering skladových procesů." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-1785.
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Cílem této diplomové práce je představit teoretická východiska procesního managementu a měření klíčových ukazatelů výkonnosti, která budou aplikována na postup vypracování konkrétního projektu z logistické praxe. Práce se zabývá skladovými procesy, metodami jejich mapování a měření pomocí klíčových ukazatelů. Čtenář se zde tedy seznámí jak s teoretickou stránkou řízení procesů, tak praktickým příkladem operačních procesů ve skladech dílů pro automobilový průmysl.
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Gasperoni, Stefano. "Performance measurement review: a comparison between English and Italian companies." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2012. http://amslaurea.unibo.it/3336/.
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Il sistema di misurazione delle performance (PMS) ha ricevuto particolare attenzione dalla ricerca in ambito accademico e dalle aziende che ogni anno investono risorse nell’implementazione e nel miglioramento di questo strumento. I ruoli assegnati al PMS possono essere: misurazione della performance, implementazione della strategia, comunicazione, allineamento dei comportamenti, apprendimento e miglioramento. Queste differenti finalità sottolineano quanto sia strategica un’efficace implementazione di tale strumento. Negli ultimi anni le aziende si trovano a dover competere in ambienti sempre più turbolenti e mutevoli. La capacità di adattarsi al cambiamento è fondamentale, pertanto anche il PMS deve essere aggiornato per garantire un’implementazione di Key Performance Indicators (KPIs) che siano appropriati e rilevanti, considerando le nuove priorità aziendali e le condizioni al contorno. Questa tesi ha come obiettivo quello di analizzare la revisione del PMS, in quanto un inappropriato set di KPIs implementati possono causare un indebolimento del potenziale di tale strumento ed ancor peggio un fallimento degli investimenti riguardanti tale strumento. L’approccio metodologico di questa tesi è un multiple case-study. Per avere una visione più ampia di come viene sviluppata la revisione del PMS nella pratica si è deciso di inserire nel campione aziende di grandi dimensioni operanti in differenti settori industriali. Le informazioni raccolte attraverso le interviste, hanno permesso di fornire un contributo non presente in letteratura: una categorizzazione delle revisioni svolte dalle aziende e riflessioni su di esse. La limitazione di questo studio è legata ad un basso numero interviste svolte.
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Somerset, John W. "Defining a financially sustainable independent school in Australia." Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/109788/1/John_Somerset_Thesis.pdf.
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Independent schools in Australia have $10 billion in annual turnover, educate 594,000 students, employ 53,000 teachers plus other staff, invest billions of dollars into infrastructure and service debt of approximately $3 billion. Financial stakeholders have little empirical evidence on the attributes of a financially sustainable independent school from which to make an informed decision on financial risk. This innovative qualitative study uncovered thick, rich descriptions from a broad range of expert stakeholders to define a financially sustainable independent school and document a comprehensive list of attributes.
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Pavlovic, Anica, and Sara Johnsson. "Kalkylmodellering : En studie om hur en kalkylmodell kan konstrueras för att göra ett lagerkostnadsindex användbart i företag med geografiskt spridda lager." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45211.
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Bakgrund: Globalisering har skapat ett ökat behov för företag att förbli konkurrenskraftiga. Att hantera kostnader effektivt blir allt viktigare i organisationer. Medutgångspunkt i ett fallföretag så har problem kring mätning och jämförbarhetmellan hanteringen av lagerkostnader i geografiskt spridda lager identifierats. I nuläget finns det ingen metod som jämför hur väl hanteringen av lagerkostnader görs i olika länder. De landspecifika egenskaperna skapar olikheter och för att åstadkomma en jämförbarhet så krävs anpassad ekonomistyrning. Syfte: Syftet är att utveckla en kalkylmodell som möjliggör en homogen mätning för olika länders hantering av lagerkostnader. Detta ska kunna skapa en jämförbarhet mellan geografiskt spridda lager. Studien ska utveckla ett komplement till rådande beslutsunderlag som avser stödja en organisations beslutsprocess för lageroptimering. Metod: Här motiveras vilka metodologiska val som gjorts under studiens gång. För att studien ska uppnå sitt syfte så har vi först utvärderat det befintliga styrmedlet för att sen genomföra modellutvecklingen i förhållande till uppställda kriterier för innehålls- och processegenskaper. Materialet för studien har samlats in via det multinationella företaget och genom semistrukturerade intervjuer med tre respondenter inom företaget. Avsnittet motiverar valet av teori och empiri som används och huruvida utvecklingen av modellen i analysdelen ska leda till studiens slutsats. Slutsats: Organisationer har sedan tidigare använt prestationsmätningar för att genom ekonomistyrning kontrollera sina lagerkostnader. Den ökade globalisering har försvårat jämförbarheten givet landsspecifika variabler som påverkar kostnaderna. Genom en kalkylmodellering har ett lagerkostnadsindex utvecklats vilket representerar en standardiserad varukorg. Kapitalstrukturerna neutraliseras och en intern benchmarking möjliggör på så vis att samtliga lagerlokaler kan introduceras att hantera sina lagerkostnader på bästa sätt.Background: Globalization has created a growing need for companies to remain competitive. It’s becoming more important to manage costs effectively in organizations. Based on a case company problems regarding measurement and comparability of management in warehouse costs between geographically dispersed countries has been identified. Currently there’s no method available for comparison of cost-efficiency of warehouse costs in different countries. The country-specific characteristics create differences. In order to achieve comparability adapted financial control is needed. Purpose: The purpose is to develop a model that enables a homogeneous measurement for management of warehouse costs in different countries. With the intention to make possible comparability between geographically dispersed warehouses. The case study will develop a complement to the existing decision-making. With the aim to support the organization’s decision-making process for warehouse optimization. Method: A motivation for methodological choices made during the study will be presented here. We have first evaluated the existing instrument and then implemented the model in relation to criteria for content- and process characteristics, in order to achieve the aims of the study. Material for the study was collected through the multinational company and by semi-structured interviews with three employees from the company. The section justifies the choice of theory and empirical content used. In the analysis a justification for whether the development of the model leads to the study’s conclusion. Conclusion: Organizations have previously used performance measurements for their financial control of warehouse costs. The increased globalization has complicated the comparability due to country-specific variables that affect costs. Warehouse cost indexes have been developed through a model that takes into account a standardized basket of goods that are relatable to warehouse costs. The capital structure becomes neutralized and internal benchmarking enables such that all warehouse costs can be compared in order to how cost-efficient each and every are.
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Hornungová, Jana. "Model hodnocení ekonomických a sociálních faktorů výkonnosti v řízení podnikatelských subjektů." Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-233777.
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This doctoral thesis focuses on the evaluation both economic and social performance factors in the management of business enterprises. The aim is to introduce a model that is based on the Balanced Scorecard principle. The main focus here is on the economic and social area directly stemming from the theoretical basis of the Corporate Social Responsibility. As a result of this thesis is to introduce not only the compilation of the model for performance evaluation of business enterprises but also the methodology of its implementation as well as creation of a strategic map. In order to do so, it is to define key performance indicators that are linked to the evaluation of the strategic aims in the individual perspectives. Thus, the identification of the economic and social factors is the key prerequisite which has an impact on performance in the area of Information and communication activities in the Czech Republic.
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Klímová, Barbora. "Centrum sdílených služeb jako forma sourcingu." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-199259.
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This Master Thesis is focused on the concept of outsourcing and Shared Service Center (SSC) as a tool for reducing operational costs. Outsourcing will be defined along with the various types with advantages and disadvantages of each. Further, the work is focused on process of establishing SSC. The main objective of this thesis is to identify and assess the most important factors for establishing a Shared Services Center. The primary target is divided into the sub- goals. These goals include identifying key factors for locating SSC, assessing the financial benefit of establishing SSC and revelation in which parts of the company savings are highest. Next sub-objective is to evaluate various stages of implementation and progress. The last objective is to evaluate using KPIs as a tool for measuring effectiveness of SSC. For achieving these goals online research, evaluation interviews with executives of Vodafone and internal materials are used. For evaluating of locality are also used methods of managerial decision-making. Theoretical part is followed by a case study. I chose an example of establishing Vodafone SSC in Budapest. On this example my knowledge
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Ökvist, Alice, and Majda Cirkic. "Managing Profit Oriented Key Performance Indicators : A case study about how profit related KPIs can be managed in order to reach and excel profitability goals." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-30942.
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Wang, Zhiqiang. "Aide à la décision en usinage basée sur des règles métier et apprentissages non supervisés." Thesis, Nantes, 2020. http://www.theses.fr/2020NANT4038.
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Dans le contexte général de l'industrie 4.0, une entreprise de fabrication moderne dispose de nombreuses données numériques qui pourraient être utilisées pour rendre les machines-outils plus intelligentes et faciliter la prise de décision en matière de gestion opérationnelle. Cette thèse vise à proposer un système d'aide à la décision pour les machines-outils intelligentes et connectées par l'exploration des données. L'une des premières étapes de l'approche d'exploration de données est la sélection précise de données pertinentes. Pour ce faire, les données brutes doivent être classées dans différents groupes de contexte. Cette thèse propose un algorithme d'apprentissage automatique non-supervisé, par mélanges gaussiens (GMM), pour la classification contextuelle. Basé sur les informations contextuelles, différents incidents d'usinage peuvent être détectés en temps réel. Il s'agit notamment de broutement, de bris d'outil et de sur-vibration. Cette thèse présente un ensemble de règles métiers pour la détection du broutement, de bris d’outil et de sur-vibration. Le contexte opérationnel a été décrypté lorsque des incidents se produisent, sur la base de la classification contextuelle qui explique les types d'usinage et d'engagement des outils. Ensuite, les nouveaux indicateurs clés de performance (KPIs) pertinents et appropriés peuvent être proposés sur la base de ces informations contextuelles combinés avec les incidents détectés afin de soutenir la prise de décision pour la gestion opérationnelle. Cette thèse propose de nouveaux opérateurs d'agrégation et de nouveaux KPIs pertinents pour les différents besoins des départementsIn the general context of Industry 4.0, large volumes of manufacturing data are available on instrumented machine-tools. They are interesting to exploit not only to improve machine-tool performances but also to support the decision making for the operational management. This thesis aims at proposing a decision-aid system for intelligent and connected machine-tools through Data mining. The first step in a data mining approach is the selection of relevant data. Raw data must, therefore, be classified into different groups of contexts. This thesis proposes a contextual classification procedure in machining based on unsupervised machine learning by Gaussian mixture model. Based on this contextual classification information, different machining incidents can be detected in real-time. They include chatter, tool breakage and excessive vibration. This thesis introduces a set of business rules for incidents detection. The operational context has been deciphering when incidents occur, based on the contextual classification that explains the types of machining and tool engagement. Then, the nouveaux relevant and appropriate Key Performance Indicators (KPIs) can be proposed based on these contextual information and the incidents detected to support decision making for the operational management
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Fraňková, Zuzana. "Hodnocení výkonnosti poboček." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-162578.
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The aim of this master's thesis is to design methodics for measuring contribution of subsidiaries on economic value added EVA. The next objective is a design of reporting of subsidiaries. The report is in the form of a dashboard to the Chief Financial Officer. The dashboard consists of Financial Performance Indicators FPIs and Key Performance Indicators KPIs. The design is created on the base of financial analysis, analysis of the Economic Value Added EVA and according to recommendations of Business Performance Management, which describes what is best way to obtain KPIs.
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Soliman, Karim. "Building a resilient supply chain model in the Middle East Region : an empirical study on Fast Moving Consumer Goods industry." Thesis, University of Plymouth, 2017. http://hdl.handle.net/10026.1/9694.
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Fast Moving Consumer Goods (FMCG) supply chains (SCs) are becoming more and more vulnerable to different types of risks due to the increasing complexity of markets, uncertainties, and turbulence, especially in the Middle East Region (MER). The main reason behind this is the political and economic instabilities resulting from the Arab Spring revolutions which affected all SC entities. There is an urgent need to investigate how to build resilient SCs that can help all partners in the chain to proactively identify and sidestep risks, and bounce back more quickly in the case of disruptions. For this reason, this research focuses on the creation of effective SC resilience model that could help companies to avoid SC risks to reduce vulnerability instead of being reactive toward disruptions. A conceptual model for SC resilience has been developed which identified three main constructs of SC resilience: risks, capabilities, and key performance indicators (KPIs). The links between the three constructs have been established. The empirical study has been conducted in two stages. In stage one, semi-structured interviews were conducted to collect data from 30 companies in FMCG SCs operating in the MER. A combination of thematic and comparative analysis has been used to analyse the qualitative data collected from the interviews in order to identify the main themes (types of risks and their causes, capabilities, and relevant KPIs), and to find the relations between themes. In stage 2, Analytical Hierarchy Process (AHP) was used to prioritize and rank the risks, capabilities, and KPIs using pairwise comparisons by taking into account opinions and preferences from SC managers in the FMCG industry in the MER. Preceding the analysis, a second round of structured interviews according to AHP process were conducted with the same 30 companies used in stage one. The thesis adds to the SC resilience literature by empirically explore the main causes of SC vulnerabilities that the FMCG SCs face in the MER and how companies can increase their capabilities to improve the resilience performance of the entire chain. An important contribution of this thesis is the development of the model for SC resilience in FMCG industry in MER context, that provides a useful reference model to assist managers in build a resilient SC, specifically, by identifying the main types of risks and their sources, by defining relevant capabilities that can help anticipate and overcome risks, and by recommending appropriate KPIs that can act as a sensor to market dynamics in the FMCG industry in MER. The model with the matrices (of risks-capabilities-KPIs) developed in this research established the links and interactions among the risks, capabilities, and KPIs which have great potential in guiding decision makers through the SC management (SCM) process, so that more informed decisions can be made and implemented for important risks to be avoided and to create more resilient FMCG SCs.
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George, Kelvin Michael. "Key Performance Indicators' Effects on Public Sector Infrastructure Project Efficiency in Grenada." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7474.
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Grenada is 1 of 15 developing countries in Caribbean Community known as CARICOM. The infrastructure capital projects in these developing countries are plagued with an array of issues: unethical practices, inadequate supervision, lack of transparency and accountability, inadequate monitoring and evaluation, cost overruns, and inefficiencies. In the 1980s and 1990s, the International Monitory Fund and World Bank introduced a balanced scorecard engineered under the structural adjustment program, but it was unable to improve infrastructure project efficiencies. This qualitative case study sought to understand the role of management key performance indicators (KPIs) on public sector infrastructure capital project efficiency on the island of Grenada. An institutional assessment and development framework and a classical management theoretical framework methodology were used to explore the effects of management KPIs on public sector infrastructure capital projects efficiencies in developing countries. The research incorporated a constructivist philosophy that underpins the evaluation and perception of the government, the National Water and Sewerage Authority (NAWASA), project teams, systems, and stakeholders. A purposive sampling strategy with elements of snowballing was used to obtain 12 representative participants for interviews, and a systematic approach of transcribing, coding, and thematic analysis was done. Findings indicate inadequacies in the BSC performance measure system on infrastructure projects, which justifies the use of comprehensive management KPIs. Positive social change implications of this study include recommendations for comprehensive management KPIs and policies to improve public sector infrastructure project efficiency in Grenada.
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Beatham, Simon. "Development of an integrated business improvement system for construction." Thesis, Loughborough University, 2003. https://dspace.lboro.ac.uk/2134/792.
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The construction industry has inherent problems due to its structure and fragmentation. Its poor performance has been challenged by its client base and it has been forced to seek ways to deliver improved performance. This project was initiated as a response to this challenge and represents one organisation's attempt to deliver improvements. This organisation provides both design and construction solutions, offering ‘total life of asset support' from business consultancy through to decommissioning, in a neutral contractual environment. Initial investigations of the integration of design and construction and of the use of the EFQM Excellence Model concluded that a holistic view of the organisation's performance was needed. Most organisations use traditional, easily quantifiable measures, such as time and cost, whilst neglecting the softer cultural issues, as a way of assessing overall business performance. This prompted further research into the use of performance measurement and also a review of the culture that existed within the organisation. It became clear that many performance initiatives failed because of the lack of ‘Change Action driven by Results (CAR)'. The failure to initiate change or implement action based on the results achieved, means that performance measures are not being integrated into the management systems of the organisations. Based on the conclusions of this work, this project has developed and implemented the Integrated Business Improvement System (IBIS) within the primary case study unit and also two other organisations, all of which are part of AMEC Plc. The project details the barriers that were experienced during the development and implementation of the system and concludes that it is the human component that is critical for the successful implementation and use of any improvement system. The findings of this work have been presented in five peer- reviewed papers.
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Bala, Masud. "Effects of IFRS adoption on the financial statements of Nigerian listed entities : the case of oil and gas companies." Thesis, Abertay University, 2015. https://rke.abertay.ac.uk/en/studentTheses/2a81c014-18a6-4372-90c8-985f6ad8e0d3.
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On 28 July 2010, the Nigerian Federal Executive Council approved January 1, 2012 as the effective date for the convergence of Nigerian Statement of Accounting Standards (SAS) or Nigerian GAAP (NG-GAAP) with International Financial Reporting Standards (IFRS). By this pronouncement, all publicly listed companies and significant public interest entities in Nigeria were statutorily required to issue IFRS based financial statements for the year ended December, 2012. This study investigates the impact of the adoption of IFRS on the financial statements of Nigerian listed Oil and Gas entities using six years of data which covers three years before and three years after IFRS adoption in Nigeria and other African countries. First, the study evaluates the impact of IFRS adoption on the Exploration and Evaluation (E&E) expenditures of listed Oil and Gas companies. Second, it examines the impact of IFRS adoption on the provision for decommissioning of Oil and Gas installations and environmental rehabilitation expenditures. Third, the study analyses the impact of the adoption of IFRS on the average daily Crude Oil production cost per Barrel. Fourth, it examines the extent to which the adoption and implementation of IFRS affects the Key Performance Indicators (KPIs) of listed Oil and Gas companies. The study further explores the impact of IFRS adoption on the contractual relationships between Nigerian Government and Oil and Gas companies in terms of Joint Ventures (JVs) and Production Sharing Contracts (PSCs) as it relates to taxes, royalties, bonuses and Profit Oil Split. A Paired Samples t-test, Wilcoxon Signed Rank test and Gray’s (Gray, 1980) Index of Conservatism analyses were conducted simultaneously where the accounting numbers, financial ratios and industry specific performance measures of GAAP and IFRS were computed and analysed and the significance of the differences of the mean, median and Conservatism Index values were compared before and after IFRS adoption. Questionnaires were then administered to the key stakeholders in the adoption and implementation of IFRS and the responses collated and analysed. The results of the analyses reveal that most of the accounting numbers, financial ratios and industry specific performance measures examined changed significantly as a result of the transition from GAAP to IFRS. The E&E expenditures and the mean cost of Crude Oil production per barrel of Oil and Gas companies increased significantly. The GAAP values of inventories, GPM, ROA, Equity and TA were also significantly different from the IFRS values. However, the differences in the provision for decommissioning expenditures were not statistically significant. Gray’s (Gray, 1980) Conservatism Index shows that Oil and Gas companies were more conservative under GAAP when compared to the IFRS regime. The Questionnaire analyses reveal that IFRS based financial statements are of higher quality, easier to prepare and present to management and easier to compare among competitors across the Oil and Gas sector but slightly more difficult to audit compared to GAAP based financial statements. To my knowledge, this is the first empirical research to investigate the impact of IFRS adoption on the financial statements of listed Oil and Gas companies. The study will therefore make an enormous contribution to academic literature and body of knowledge and void the existing knowledge gap regarding the impact and implications of IFRS adoption on the financial statements of Oil and Gas companies.
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Andersson, Mikaela, and Louise Petersson. "Lost in translation : A qualitative study regarding the translation process of social media activities." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65182.
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Authors: Mikaela Andersson & Louise Petersson Suporvisor: Dan Halvarsson Examiner: Åsa Devine Title: Lost in translation - A qualitative study regarding the translation process of social media activities Keywords: Social media, Translation process, KPIs, Qualitative metrics, Quantitative metrics, Data collection, Data analysis Background: Social media as marketing tools have created many opportunities for marketers and companies that want to increase the social media use. However, the vast amount of data has generated many question marks, so there is a great need to understand how the translation process of social media activities is proceeding to have the ability to understand the effectiveness of the activities. Purpose: The purpose is to describe the translation process regarding the evaluation of social media activities. Research Question: How is the translation process described concerning social media activities? Methodology: The research is founded upon a qualitative approach with a descriptive purpose. It includes multiple-case studies and the data was collected through six semi-structured interviews. The result was derived by descriptions, categorizations and combination of the data. Conclusion: Despite having a fairly stable process including KPIs, metrics, data collection and analysis, there is no general way of translating social media indicators. Every translation process is dependent upon whom the client is, and what the objectives are, so it is difficult to describe the process in detail. However, the above-mentioned process can be viewed as an overall approach.
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Meyer, Natanya. "Risk management as a strategy for promoting sound financial management at Sedibeng District Municipality / Natanya Meyer." Thesis, North-West University, 2013. http://hdl.handle.net/10394/10618.
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Since the introduction of the Municipal Finance Management Act (MFMA) in 2003 and the Public Sector Risk Management Framework in 2010, Municipalities had to start focusing on proper risk management as part of their management activities. Within the government sector, risk management needs to be implemented in order to prevent financial losses and to improve service delivery. If shortcomings regarding risk management exist within a
municipality, it could have a negative effect on sound financial management and the outcome of annual audits. This study was conducted to test the hypothesis, namely if shortcomings regarding risk management exist within a municipality. Should this be the case, it could possible affect sound financial management and the outcome of annual audits. This was to a large extent proven within this case study and it is likely that other municipalities will have similar problems. Information was obtained from two groups of officials of the Sedibeng District Municipality by means of one-on-one interviews and hand delivered questionnaires. Group 1 consisted of 14 officials not in management positions and group 2 of 11 officials in senior management positions. The questionnaire comprised five sections of questions that aimed at determining the extent of knowledge and attitude of the respondent towards monitoring, assessment, identification and response to risk management within their specific departments. Analysis of the results indicated clearly that the overall risk management knowledge differed substantially from group 1 to group 2. The knowledge, monitoring, assessment, identification and response to risk management
activities were minimal or unclear to respondents not in management positions. Respondents in senior management positions were more aware of risk management responsibilities. However they admitted that it was not always done as required and in many cases only due to compliance. The results are strengthened by the statement released by the Auditor General in his 2011 audit report on Sedibeng District Municipality stating “the implementation of appropriate risk management activities to ensure risk assessment, were not conducted and the risk strategy to address the risks was not developed and monitored.” Various recommendations are proposed within this article that could improve the overall management and sustainability of risk management within municipalities.M Development and Management (Public Management and Governance), North-West University, Vaal Triangle Campus, 2014
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Králik, Miroslav. "Improvement of digital support process using ITIL best practices, Kanban and TOC in multicultural environment." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-193644.
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Many companies today have to deal with business processes optimization, ongoing removal of system obstacles and identifying any bottlenecks laying on the way which are preventing us to reach our goals. I would like to show how we have dealt with similar problems in our case applied in the department of web application maintenance. In the first chapter I will introduce the basic information about the history, environment the company operate in and maintenance activities which are part of the process. Following with description all of the system obstacles and bottlenecks identified in the process and possible solutions or improvements for their elimination. In the last chapter I will present the achieved results after my executing of the proposed improvements and if the expectations have been met or not and what positive or negative influence it has brought.
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Noorwali, Ammar. "Investigating different types of variability in food production system." Thesis, De Montfort University, 2016. http://hdl.handle.net/2086/12264.
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A high level of competition in the food industry, specifically in the Middle East and the UK has forced companies to improve their processes by reducing lead time, waste, and costs and increasing production efficiency. The main challenge to the achievement of the process improvement objectives is the high level of process variability. Therefore, this research investigates the different types of variability in food production system and proposes a methodology to reduce the effect variability in food production system. The variability can be caused by several factors, for instance, in biscuit production lines variability can be induced due to short breakdown and long breakdown, variable processing times, variable temperature, etc. The proposed approach addresses process time variability issues associated with both make-to-stock (MTS) and make-to-order (MTO) manufacturing environments using an iterated approach. The proposed methodology integrates process mapping, (which is a lean tool for identifying value added and non-value added activities), discrete event simulation (to mirror the real production line), Taguchi orthogonal arrays (to generate different scenarios in order to investigate the effect of variability on the simulation model), correlation analysis (to identify the highest variability factors), and the rule based system (to improve food production system performance based on identified key performance indicators (KPIs)). The research uses a biscuit production line as a case study to validate the proposed methodology. The application of the proposed approach determines that the highest effected KPI is %working. The results showed that after implementation of the rule-based system, key performance improved in high variable areas. Results analysis based on before scenario shows that %working performance indicator is highly effected by variable temperature, speed, and breakdown factors for high variable areas such as baking, cooling, aligning, and packing. Based on identified factors and high variable areas, rules are developed by applying standardisation setting (SOP, WI, PP) in high variable areas and the results shows %working improved in baking by 4.78%, in cooling by 16.06%, in aligning by 0.35%, in packing machine1 by 2.5%, in packing machine2 by 2.37%, in packaging1 by 3.35%, and in packaging2 by 3.16%. The integrated method allow quick response , control the environment without production interruption, reduce number of experiments , and reducing variability in high variable areas, which narrowed the improvement in the required areas and increased its effectiveness.
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Lobodáš, Pavel. "Analytická podpora financování výkonu přenesené působnosti ve veřejné správě." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-198058.
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This thesis is focusing on problematic concerning funding of delegated powers of a municipality. Nowadays, the delegated powers of a municipality are funded by allowance which bases on calculation of Ministry of the interior. The calculation is derived using a mechanism, reflecting a performance range of delegated powers of a municipality and therefore a total amount of allowance does not take into account actual performance. The Government does not currently have data, which would enable objective managing of funds. This problem has been solved with proposed solution of the analytical instrument, which is meant to be the support for funding. The proposed solution is consisting from four logical parts. First part is aiming on analysis of subject area and creation of strategy map according to concept Balanced Scorecard developed by Kaplan and Norton. Following part is aiming on definition set of key performance indicators and assembling of Balanced Scorecard, which is converted into a multidimensional model by Business Intelligence technologies. Data warehouse provides information to the final consumers as a set of reports created by specialized reporting instruments. Verification of proposed solution is performed by set of three pilot reports, which are designed as a decision support for problematic area. Result of this thesis is mainly verification of applicability of the proposed solution combining management concept BSC and Business Intelligence technology, in order to receive relevant information for effective managing of delegated powers of municipality funding. The final verification of applicability of the proposed solution brings the possibility of using also in other areas.
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Vaverková, Pavla. "Process Innovation Efficiency Evaluation in IT Organisation." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-402046.
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Diplomová práce je zaměřena na měření efektivnosti procesních inovací ve společnosti Red Hat Czech s.r.o. Práce je rozdělena do tří částí. První část práce se zabývá teoretickými poznatky. Ve druhé části se jedná o představení společnosti a pochopení interních procesů a systémů firmy. Poslední část obsahuje návrhy na zlepšení tohoto projektu, které vychází z analýzy současné situace společnosti.
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Dahbi, Salma. "Web Analytics: Best Practices for an Organization’s Successful Performance; A Preliminary Analysis." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etd/3725.
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This research presents an exploratory study concerning organizations’ best practices of Web analytics for a successful performance and the factors influencing the companies’ successful adoption of Web analytics.
A qualitative research methodology was used engaging a comprehension of Web analytics adoption using the Diffusion of Innovation theory (Rogers, 1995) and the theory building approach (Eisenhardt, 1989). Interviews with five companies from different industries were conducted.
Findings suggest that for a successful performance, companies should consider:
• Data for better decision making.
• Web analytics barriers
• Selecting the right KPIs and metrics based on the company’s goals.
• Web analytics trends
A mixed-method approach comprising other extensive methods of data collection should be conducted. Investigation of the use of specific metrics and KPIs within companies from different industries, as well as the strategies for working past the barriers that impede companies from adopting Web analytics should be considered.
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Dias, João Pedro da Silva Valente. "Gestão de desempenho numa rede celular." Master's thesis, Universidade de Aveiro, 2014. http://hdl.handle.net/10773/15729.
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Mestrado em Engenharia Eletrónica e TelecomunicaçõesA realização desta dissertação tem como principal objetivo a análise de indicadores chave de desempenho numa rede celular de terceira geração - Universal Mobile Telecommunication System (UMTS), bem como a aplicação de técnicas matemáticas de previsão como apoio ao respetivo planeamento e otimização. Para o efeito, foi inicialmente efetuado um estudo sobre a evolução das comunicações de uma forma generalista, até às redes de nova geração, abordando individualmente, as de voz, as de dados e as comunicações móveis, assim como, uma breve descrição das organizações envolvidas nestas mudanças. No seguimento do estudo inicial, dando enfoque à tecnologia UMTS, foram expostas as suas características, a sua estrutura e arquitetura. Foram ainda elaboradas, duas comparações, com base em diferentes parâmetros, uma com a tecnologia da geração anterior e outra, com a de última geração. Com base nos conhecimentos adquiridos em diferentes pesquisas, foram estudados, os indicadores chave de desempenho (KPIs), as técnicas de planeamento e otimização, apresentando propostas de prevenção e soluções para problemas existentes na rede.
This dissertation aims to analyze key performance indicators in a third generation cellular network - Universal Mobile Telecommunication System (UMTS), as well as the application of mathematical forecasting techniques to support their planning and optimization. Towards this aim, a study was initially performed, in a general overview, regarding the development of communications until the newest network, addressing individually, voice, data and mobile communications, as well as a brief description of the organizations involved in those changes. Following that study and focusing on UMTS technology, its main characteristics, structure and architecture were exposed, ending the evaluation with two comparisons, based on different parameters, one with the previous generation technology and the another with the latest generation. Based on the knowledge acquired in various researches, key performance indicators (KPIs), technical planning and optimization have been studied, while presenting proposals to prevent unwanted situations and displaying solutions to existing problems in the network.
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Dias, Rodrigo Gouveia de Carvalho e. Castro. "Real time and long term performance management metrics in mobile networks." Master's thesis, Universidade de Aveiro, 2014. http://hdl.handle.net/10773/14926.
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Mestrado em Engenharia Eletrónica e TelecomunicaçõesThe Telecommunications industry is a “world” where services like data, voice and value-added services must be available at anytime, anywhere. Because of this requirement, it became a really aggressive market, where the least detail can make the difference. One of the details that can be really differentiating is related to network management. With all the changes and rapid evolution of telecommunications, this can be considered a critically important point. An efficient and optimized network management can save time and money and that is why it is a mandatory aspect in this market. There are two different paths to be considered: long term management, which consists in saving less detailed data for long periods of time, and real time management that allows much more detailed information for narrower time frame. Because of database and costs related issues, only one of them must be chosen and there is some important information that may become “invisible”, leading to unsolved problems that can be highly expensive. Regarding this situation, it would be extremely beneficial for the telecom operators if they could visualize both types of data, having the long term information along with the most important details of real time information in one view.
A indústria das Telecomunicações é um mundo onde os serviços de dados, voz e outros serviços importantes têm que estar disponíveis sempre e em todo o lado. Por causa dessas exigências, tornou-se um mercado extremamente agressivo, onde o menor detalhe pode fazer a diferença. Um desses detalhes diferenciadores está relacionado com a gestão da rede. Com todas as mudanças e rápida evolução das telecomunicações, este pode ser considerado um ponto crítico. Uma gestão eficiente e otimizada pode poupar tempo e dinheiro e por isso é um aspeto crucial deste mercado. Em termos de gestão e monitorização das redes, há dois caminhos a considerar: gestão a longo prazo, que consiste em salvar dados menos detalhados por longos períodos de tempo; e gestão em tempo real, que permite dados muito mais detalhados mas durante uma janela temporal consideravelmente menor. Devido a limitações ao nível da base de dados e elevados custos, apenas um deve ser escolhido, o que leva a que se perca alguma informação em qualquer dos casos. Assim, podem surgir problemas cuja resolução será complicada e dispendiosa. Posto isto, seria extremamente benéfico para as Operadoras de Telecomunicações, se pudessem analisar os dois tipos de dados, tendo a informação a longo prazo juntamente com os detalhes mais importantes em tempo real numa só aplicação.
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Höglund, Gabriel. "Informationskvalitet vid KPI-relaterad verksamhetsuppföljning." Thesis, KTH, Tillämpad maskinteknik (KTH Södertälje), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-35367.
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Alam, Md Ariful. "Mobile Network Planning and KPI Improvement." Thesis, Linnéuniversitetet, Institutionen för fysik och elektroteknik (IFE), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-25762.
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In this project, coverage planning in GSM networks as well as capacity and frequency planning has been studied. Various signal interruptions and the necessary steps to remove those interruptions in order to maintain signal quality in mobile communication have been studied. Precautions that should be taken for reducing the effects of interruptions have also been discussed. A drive test has been performed as a part of the improvement process. Guidelines for key performance indicators (KPI) pave the way for radio network quality, coverage and the smooth functioning of the GSM system.
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Саєнко, І. В. "Використання KPI для оцінювання діяльності підприємства." Thesis, Київський національний універститет технологій та дизайну, 2017. https://er.knutd.edu.ua/handle/123456789/10425.
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Haris, Daniel. "Optimalizace strojového učení pro predikci KPI." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2018. http://www.nusl.cz/ntk/nusl-385922.
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This thesis aims to optimize the machine learning algorithms for predicting KPI metrics for an organization. The organization is predicting whether projects meet planned deadlines of the last phase of development process using machine learning. The work focuses on the analysis of prediction models and sets the goal of selecting new candidate models for the prediction system. We have implemented a system that automatically selects the best feature variables for learning. Trained models were evaluated by several performance metrics and the best candidates were chosen for the prediction. Candidate models achieved higher accuracy, which means, that the prediction system provides more reliable responses. We suggested other improvements that could increase the accuracy of the forecast.