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Journal articles on the topic 'Kurt Lewin's Change Management'

Author: Grafiati

Published: 7 June 2025

Last updated: 2 August 2025

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1

Mahmud, Muchammad Eka, Hasan Baharun, Muamar Asykur, and Zulfa Rochmatin. "Increasing Teacher Professionalism Through Change Management in Madrasah: Kurt Lewin's Perspective." Southeast Asian Journal of Islamic Education 5, no. 1 (2022): 47–63. http://dx.doi.org/10.21093/sajie.v5i1.5330.

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This paper describes the efforts of Madrasah Ibtidaiyah in increasing teacher professionalism in the digital era through the Kurt Lewin model of change management. A digital era is a form of change, and for this reason, teachers who can also adapt to existing changes are needed. One of the competencies that must be possessed by the teachers is the ability to use ICT. Lewin's change management model identified three stages toward change: unfreeze, change, and refreeze. The analogy of these stages is the process of ice blocks to be reformed as desired; it needs to be melted first (unfreeze), the

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Suci, Hidayati, Zainuddin, and Herawati Erna. "Analysis of Stain's Transformation Policy to UIN as an Effort to Develop PTKIN from Kurt Lewin's Change Management Perspective." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 08, no. 01 (2025): 74–81. https://doi.org/10.5281/zenodo.14620991.

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The development of PTKIN is an inevitability that is the dream of many Islamic higher institutions in Indonesia. This development can be attempted with various approaches, including implementing the concept of change management from Kurt Lewin. One example of the development of Islamic higher education is the change from STAIN Malang to UIN Malang. The purpose of this study is to examine in depth the process of changing STAIN Malang to UIN Malang through Kurt Lewin's change management. The research method used is qualitative with data triangulation techniques. The results of the study showed t

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Abidin, Zainul, La Parasit, Asmiddin Asmiddin, La Ode Syaiful Islamy, and LM Syarif. "Transforming Public Procurement: The Organizational Change Model of UKPBJ Central Buton." Jurnal Administrasi Publik Public Administration Journal 15, no. 1 (2025): 69–85. https://doi.org/10.31289/jap.v15i1.14217.

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This article aims to analyze the organizational transformation of the goods and services procurement unit in Central Buton Regency using Kurt Lewin’s change theory and change management perspectives. This research employed a qualitative descriptive approach, collecting data through interviews, observation, and document analysis. Data were analyzed qualitatively through preparation, organization, reduction, and presentation. The transformation occurred in three stages: unfreezing through the socialization of changes in structure, human resources, risk, technology, and budget, change with the fo

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Cummings, Stephen, Todd Bridgman, and Kenneth G. Brown. "Lewinian Limits: A Foucauldian Analysis of Kurt Lewin's representation in change management." Academy of Management Proceedings 2013, no. 1 (2013): 12056. http://dx.doi.org/10.5465/ambpp.2013.12056abstract.

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5

Giannetti, Riccardo, Lino Cinquini, and Andrea Dello Sbarba. "Advancing Induced Models of Management Accounting Change: A Dynamic Perspective." MANAGEMENT CONTROL, no. 2 (October 2024): 99–124. http://dx.doi.org/10.3280/maco2024-002-s1006.

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This research represents a progressive evolution of the induced model for man-agement accounting change (MAC), originally proposed by Innes and Mitchell (1990), later enriched by Cobb et al. (1995) and Kasurinen (2002). To this end, us-ing a longitudinal case study, this research employs Lewin's (1943) force field the-ory to present and interpret the dynamics of contextual factors underlying the change scenario. The study makes two main contributions to the literature. First, it advances Kasurinen's (2002) MAC framework by adding three elements that in-corporate a longitudinal perspective. The

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SULISTIO, ANDI, BINTI MAUNAH, and ASROP SAFI’I. "FENOMENA MANAJEMEN PERUBAHAN: KONSEP, MODEL, DAN IMPLEMENTASINYA PADA LEMBAGA PENDIDIKAN ISLAM TRANSFORMATIF." EDUCATIONAL : Jurnal Inovasi Pendidikan & Pengajaran 4, no. 3 (2024): 210–26. http://dx.doi.org/10.51878/educational.v4i3.3367.

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The purpose of writing this article is to determine the phenomenon of transformative Islamic education change management. This research uses a type of library research which is carried out by reviewing various journals and related reference books. The research carried out is descriptive in nature where the researcher collects information to provide an overview or present existing problems and solutions. The data analysis used is content analysis by describing the contents of various existing propositions. The results of his research show that change management is a whole procedure that begins

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Junaris, Imam, Hasan Baharun, Johan Andriesgo, and Zamroni Zamroni. "Kyai's Prophetic Leadership in Effectiveness of Learning in Pesantren." Tadris: Jurnal Keguruan dan Ilmu Tarbiyah 7, no. 1 (2022): 133–44. http://dx.doi.org/10.24042/tadris.v7i1.11751.

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This study aims to understand prophetic leadership in realizing effective learning from the perspective of Kurt Lewin at pondok pesantren. This study uses a phenomenological approach, where the researcher tries to understand the meaning behind the phenomenon through in-depth interviews, observation, and documentation. The data sources of this research were obtained from the information submitted by the informants, the results of observations and documents, and the results of the study of several theories taken from reputable scientific books and journals. The data analysis was carried out circ

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Hernawati, Lestari, La Ode Abdul Rahman, Rr Tutik Sri Hariyati, Andi Amalia Wildani, and Erwin Erwin. "Upaya Peningkatan Keselamatan Pasien dengan Pelaksanaan Manajemen Risiko di Unit Rawat Inap." Journal of Telenursing (JOTING) 5, no. 2 (2023): 2972–81. http://dx.doi.org/10.31539/joting.v5i2.7913.

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 This study aims to describe the implementation of planned changes in an effort to improve patient safety through optimizing monitoring and evaluation of the implementation of risk management countermeasures in inpatient rooms. The method used is to use a problem solving cycle approach which includes identifying problems, analysis and diagnosis, designing solutions, implementation and evaluation. The assessment was carried out by means of structured interviews, observation, and distributing questionnaires. Implementation of planned changes using Kurt Lewin's change model, namely unfreezi

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Basthomi, Yazid Al, Asep Sunandar, and Agus Timan. "Instructional Leadership Role Through Kurt Lewin's Model to Enhance Culture of Change in Teacher Capabilities." Jurnal Educative: Journal of Educational Studies 8, no. 2 (2023): 201. http://dx.doi.org/10.30983/educative.v8i2.7464.

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<p>The purpose of this research is to describe (1) the essence of instructional leadership in change management in educational institutions and (2) the change process in an elementary school during the unfreezing, movement, and refreezing stages to enhance the teaching capabilities of a teacher at SD Negeri Wonokerto 04. The research method used is qualitative, using a phenomenological approach with a case study design at SD Negeri Wonokerto 04, Malang Regency. The data were collected using three techniques: in-depth interviews, participant observation, and documentary study. The analysi

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Prokosch, H. U., T. Ganslandt, and J. Šuc. "Applicability of Lewin´s Change Management Model in a Hospital Setting." Methods of Information in Medicine 48, no. 05 (2009): 419–28. http://dx.doi.org/10.3414/me9235.

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Summary Objectives: Today’s socio-economic developments in the healthcare area require continued optimization of processes and cost structures at hospitals, often associated with process changes for different occupational groups in the hospital. Formal methods for managing change have been established in other industries. The goal of this study was to assess the applicability of Kurt Lewin’s change management method to a health informatics-related project at a German university hospital. Methods: A project at the University Hospital Erlangen introducing changed requirements in the documentatio

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Cummings, Stephen, Todd Bridgman, and Kenneth G. Brown. "Unfreezing change as three steps: Rethinking Kurt Lewin’s legacy for change management." Human Relations 69, no. 1 (2015): 33–60. http://dx.doi.org/10.1177/0018726715577707.

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12

Teguh, Aris, Rr Tutik Sri Hariyati, and Titiek Muhaeriwati. "APPLICABILITY OF LEWIN'S CHANGE MANAGEMENT MODEL FOR OPTIMIZATION MANAGEMENT FUNCTION IN NURSING DELEGATION BETWEEN HEAD NURSE AND TEAM LEADER: A MINI PROJECT IN JAKARTA MILITARY HOSPITAL." International Journal of Nursing and Health Services (IJNHS) 2, no. 2 (2019): 66–74. http://dx.doi.org/10.35654/ijnhs.v2i2.136.

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The role of nurses in health care systems is diverse, included being a health care provider to clients, client advocates, educators for clients and families, and nursing service managers. One strategy that can be applied in managerial nursing is delegation. The goal of this study was to assess the applicability of Kurt Lewin's change management method to analyse the management function in nursing delegation between head nurse and team leader. This study was conducted in one of the Jakarta Military Hospital by conducting a mini project consisting of case reports using a fishbone diagram approac

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Schein, Edgar H. "Kurt Lewin's change theory in the field and in the classroom: Notes toward a model of managed learning." Systems Practice 9, no. 1 (1996): 27–47. http://dx.doi.org/10.1007/bf02173417.

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14

Purwanti, Enny Sri, Rr Tutik Sri Hariyati, Amelia Asmara, and Andi Amalia Wildani. "Optimalisasi Pelaksanaan Pengembangan Profesional Berkelanjutan bagi Perawat." Journal of Telenursing (JOTING) 5, no. 2 (2023): 3719–27. http://dx.doi.org/10.31539/joting.v5i2.7769.

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This research aims to analyze the implementation of continuous professional development in hospitals. The method used is a case report including assessment, problem identification, problem analysis using fishbone, preparation of a Plan of Action (PoA), implementation, and evaluation. The research results show that the main problem is that continuous professional development could have been more optimal. The problem was solved using Kurt Lewin's planned change approach, with the implementation preparing a draft guide for implementing sustainable professional development. Conclusion: The situati

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15

Dahl, Owen. "Change Management in the Healthcare Practice." Physician Leadership Journal 11, no. 5 (2024): 64–67. http://dx.doi.org/10.55834/plj.9622832912.

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Change is an inevitable aspect of both personal and corporate spheres, particularly within the healthcare sector, where adaptation is crucial for survival and success. This article explores the importance of anticipating and managing change through theories such as Kurt Lewin’s force field analysis. It emphasizes the importance of understanding group dynamics, individual behaviors, and the roles within an organization to effectively implement change. The discussion includes various types of changes in healthcare practices, resistance factors, and strategies for overcoming them and concludes wi

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Luvita, Mey, and Ahmad Toni. "TRANSFORMASI BUDAYA ORGANISASI PADA ERA DISRUPSI TEKNOLOGI DI PT. STRATEGIC PARTNER SOLUTION." WACANA: Jurnal Ilmiah Ilmu Komunikasi 21, no. 2 (2022): 150–63. http://dx.doi.org/10.32509/wacana.v21i2.1887.

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This study aims to contribute to changes in an organizational culture that is influenced by certain factors, such as in this study, namely because of the era of technological disruption and its changes towards digitalization, this research is a descriptive qualitative research with direct observation and in-depth interviews. and carried out within one year from September 1, 2020 to October 31, 2021 at PT Strategic Partner Solution. This research is a phenomenological research and uses Kurt Lewin's model (unfreezing, change and refreezing), and based on the results of this study indicate that t

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S, Rinny, Aulia Rahmawati, Yuli Fatrisna, and Muhammad Fazis. "Kesiapan Sekolah dalam Menghadapi Pembelajaran Deep Learning di SMA Negeri 1 Pulau Punjung." Indo-MathEdu Intellectuals Journal 6, no. 3 (2025): 4363–74. https://doi.org/10.54373/imeij.v6i3.3347.

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This study aims to explore and analyze the readiness of SMA Negeri 1 Pulau Punjung in implementing Deep Learning learning, by emphasizing the perspective of organizational change management The method used is a qualitative case study, with the research subjects consisting of the principal, teachers, and staff involved in educational technology changes. The subjects were selected through purposive sampling by choosing informants considered most relevant and knowledgeable about the context of change within the school. Data collection techniques included interviews, observations, and document ana

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18

Roşca, Vlad I. "Implications of Lewin’s Field Theory on Social Change." Proceedings of the International Conference on Business Excellence 14, no. 1 (2020): 617–25. http://dx.doi.org/10.2478/picbe-2020-0058.

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AbstractDuring the Second World War, Kurt Lewin was part of a wider research team commissioned by the U.S. Department of Defense to study how dietary habits of American citizens could be changed so as to avoid protein starvation due to the lengthy war efforts. Lewin’s research on food habits can be linked to his earlier studies on social fields. This paper aims to interpret Lewin’s findings on changing dietary habits by using his very own field theory approach, in order to hypothesize how the such findings can be drivers of social change, with the findings being applicable for business managem

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Moosa, Mariyam Dhooma, Visal Moosa, and Shirmeena Faheem. "Prevailing Leadership Styles in Change Management: Evidences from Existing Research." International Journal of Professional Business Review 8, no. 5 (2023): e01289. http://dx.doi.org/10.26668/businessreview/2023.v8i5.1289.

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Purpose: To study the evidences from the existing research regarding the prevailing leadership styles in change management. Theoretical framework: The study explored the various leadership styles by reviewing the existing literature. It identified various leadership styles like Autocratic, Authoritarian, Bureaucratic, Laissez-Faire, etc. It discusses the importance and difference among the various leadership styles. Design/Methodology/Approach: The secondary literature used for analysis came from previously published sources. SCOPUS, Dimensions, and Google Scholar were the databases used to ga

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Ding, Ming. "Localization Reform of Multinational Enterprises in China-based on Human Resource Management, Cross-cultural Management and Talent Localization Strategy." Advances in Economics, Management and Political Sciences 126, no. 1 (2024): 145–51. https://doi.org/10.54254/2754-1169/2024.18328.

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Against the backdrop of the intertwined processes of globalisation and localisation, the Chinese market entry rate of multinational enterprises has risen significantly, further highlighting the importance of the Chinese market on a global scale. By 2023, MNEs' investments in China will account for around 20 per cent of total global MNE investments. In recent years, more and more multinationals have chosen to set up regional headquarters or R&D centres in China. This phenomenon not only promotes China's sustained economic growth, but also makes the demand for MNEs' localisation reforms stro

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ZEID, Djaber, Imad SAADI, and Djihed KHALLOUT. "The Role of Top Management Leadership in Adopting TQM Values: Using Kurt Lewin’s Change Approach to Create and Sustain TQM." Finance and Business Economies Review 3, no. 1 (2019): 73–84. http://dx.doi.org/10.58205/fber.v3i1.1426.

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This paper aims at exploring how Top Management Leadership (TML) can act in order to adopt the appropriate values for Total Quality management (TQM) in the organizations. Kurt Lewin‘s change approach was proposed for TML as a useful process to evaluate, change and sustain the necessary values for TQM. Each stage of Lewin‘s model requires TML to provide necessary tools and methods in order to keep the operation of adopting TQM values on the right track.

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Latysheva, Olena. "Modern Project Management and Change Management Tools for the Successful Implementation of Sustainable Development Projects and Programs in the Industrial Complex of Ukraine." Economic Herald of the Donbas, no. 1(79) (2025): 63–68. https://doi.org/10.12958/1817-3772-2025-1(79)-63-68.

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The aim of the article is to explore the possibilities of applying modern project management and change management tools for the successful implementation of sustainable development projects and programs in the industrial complex amidst the war and post-war recovery of Ukraine's economy. The article is dedicated to the study of opportunities for using contemporary project management and change management instruments for the effective realization of sustainable development projects and programs within the industrial sector of Ukraine under the conditions of war and the post-war economic restora

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Boak, George. "Planned change: why Kurt Lewin’s social science is still best practice for business results, change management, and human progress." Action Learning: Research and Practice 18, no. 3 (2021): 295–97. http://dx.doi.org/10.1080/14767333.2021.1986908.

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Haleem, Fazal. "Planning Change in an Organization; MCB Bank Limited, Pakistan." Journal of Central Banking Theory and Practice 4, no. 2 (2015): 75–107. http://dx.doi.org/10.1515/jcbtp-2015-0010.

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Abstract This paper is primarily based on a case study of a leading bank in Pakistan, that is, MCB Bank Ltd. Four established change models have been applied to the bank to find out how a change comes in/ is brought in, managed, and how it affects organizational environment and its stakeholders, particularly customers and employees. The four established change models applied are the change management approach by Ansoff and McDonnell; the change management model by Kurt Lewin; the 7S framework by Thoman J. Peters and Robert H. Waterman; and the change management model developed by Stephanie Ela

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Khattak, Dr Asmat N., Ahmad Mujtaba Sial Sial, and Fatima Faisal. "The Organization Development (OD) Models: The Benefits and Implication for Organizational Performance: Literature Review." ACADEMIA International Journal for Social Sciences 4, no. 1 (2025): 1233–46. https://doi.org/10.63056/acad.004.01.0189.

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Organizational performance is a crucial and noteworthy strategic challenge. The business owners, strategic partners, and organizations applying processes and strategies into place to boost organizational performance. Optimizing performance requires the implementation of OD interventions and models. OD interventions seek to increase a company's capacity to accomplish its goals and objectives by enhancing overall efficiency and effectiveness. Experts developed many OD models. This exploratory research study gathered, combined a list of the diverse OD models and presented them to academics, stude

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Romli, Mustain, and Faizin Syamweil. "TRANSFORMATION FROM THE EDGE; ORGANIZATIONAL CHANGE MANAGEMENT BASED ON ISLAMIC CULTURE IN PESANTREN." Managere: Indonesian Journal of Educational Management 4, no. 1 (2022): 37–50. http://dx.doi.org/10.52627/managere.v4i1.85.

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This study analyzes change management based on Islamic culture at the Nurul Jadid Islamic Boarding School. This study uses a qualitative case study type method. Data collection techniques using interviews, observation, and documentation. The results showed that the stages of change management carried out by Pesantren Nurul Jadid based on the perspective of Kurt Lewin, among others: first, at the Unfreezing stage (review or survey, particular direction from the leadership to subordinates), mapping the potential of each human resource, motivation). The second is the Changing stage (socialization

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Rajesh, Kumar Pandey, and Mishra Anchal. "A Study on Change Management at Organisations." International Journal of Engineering and Management Research 15, no. 1 (2025): 53–61. https://doi.org/10.5281/zenodo.14890714.

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Change management is a critical aspect of modern organizational strategy, aiming to facilitate smooth transitions and ensure sustained productivity and morale during periods of change. Change Management encompasses with the virtues of evaluating the current status, planning the transition of the momentum and leading to a coordinal future. Kurt Lewin through his Change Model Unfreeze – Change- Refreeze explains Change as a process & not an event. Change management is the process, tools and techniques to manage the people side of change to achieve the required business outcom

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Buntuang, Pricylia Chintya Dewi. "MANAJEMEN PERUBAHAN DI PEMERINTAH DAERAH PROVINSI SULAWESI TENGAH." Jurnal Ilmu Manajemen Universitas Tadulako (JIMUT) 2, no. 1 (2016): 97–106. http://dx.doi.org/10.22487/jimut.v2i1.45.

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This study aims to know and analyze of the description implementation of change management in Central Sulawesi Provincial Government. The method used in this research is descriptive. This research was conducted at work unit of local government area of Central Sulawesi Province with unit of employee analysis. . Data were obtained using observation, questionnaire and documentation. The sample of the study amounted to 308 respondents determined by stratified random sampling technique. The results show that the implementation of change management in the Central Sulawesi Provincial Government has b

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Chugh, Akriti, Ubada Aqeel, and Shikha Gera. "The paradox of keeping education afloat during troubled times: a case of Kilkaari-Bachpan Ki." Emerald Emerging Markets Case Studies 13, no. 1 (2023): 1–25. http://dx.doi.org/10.1108/eemcs-08-2022-0286.

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Learning outcomes After completing the case, the students shall be able to do the following:▪ explain the key features and roles associated with non-governmental organizations (NGOs; comprehension);▪ describe major activities/programs run by Kilkaari-Bachpan Ki (knowledge);▪ describe the challenges faced by not-for-profit, non-governmental and voluntary organizations operating at a local level (knowledge);▪ developing TOWS matrix for Kilkaari’s strengths, weaknesses, threats and opportunities to provide strategies for making the necessary change (analysis);▪ explain the change management strat

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Desmond, John, and Fiona Wilson. "Democracy and worker representation in the management of change: Lessons from Kurt Lewin and the Harwood studies." Human Relations 72, no. 11 (2018): 1805–30. http://dx.doi.org/10.1177/0018726718812168.

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This article revisits the famous Harwood studies overseen by Kurt Lewin to include the neglected union perspective that differs markedly from conventional accounts. We explain this discrepancy as arising from unitarist and pluralist views, which assume very different understandings of organization. The researchers framed the Harwood organization from a unitarist perspective as monolithic, assuming its members are bound by allegiance to a common cause represented by management. This helps explain their relative indifference to unions and framing of concepts in a manner conducive to management t

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Samosir, Paulima, and Riyanto Jayadi. "A Change Management for Transformation of Digital Banking In Indonesia." Jurnal Sistem Cerdas 6, no. 1 (2023): 29–43. http://dx.doi.org/10.37396/jsc.v6i1.280.

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Bank 4.0 is about the ease of accessing banks or making banks in our hands. Also, the utility whenever and wherever we need financial solutions, in real-time, is programmed according to the behavior of each customer. Banks in their development can choose to change their business model towards digital banking. For this reason, it is necessary to carry out a good change management strategy so that the digital bank transformation process can be carried out. Not only those who are directly involved in the Change Management project but stakeholders within the organization are also involved. This st

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Salinas Cerreño, Jorge Antonio. "Hacia una Teoría del cambio: una aproximación a los procesos de gestión del cambio en las organizaciones." Iberoamerican Business Journal 8, no. 1 (2024): 129–50. http://dx.doi.org/10.22451/5817.ibj2024.vol8.1.11091.

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El cambio organizacional, es un tema que se ha desarrollado metodológicamente en forma creciente en los últimos setenta años luego que Kurt Lewin en los años 50 planteara este tema bajo la Teoría de Campos o de fuerzas. El presente artículo científico tiene el propósito de difundir algunos resultados de la Investigación desarrollada por el autor en torno a la Teoría de cambio. La investigación se desarrolló con un enfoque semicualitativo de carácter teórico donde se ha tratado el tema del cambio organizacional y como es que las empresas y organizaciones hoy en día, no logran obtener buenos res

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Sun, Hui. "Strategic Change and Quality Management—A Case Study of IPG Asset Solutions Pte Ltd." Frontiers in Management Science 2, no. 2 (2023): 111–17. http://dx.doi.org/10.56397/fms.2023.04.11.

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Key Malaysian real estate industry trends influence fast-growing SME IPG Asset Solutions Sdn Bhd. Because lockdowns affected international trade, supply lines, corporate norms, and entire industries, the COVID-19 pandemic caused an economic disaster. To reduce social, economic, and environmental risks, IPG Asset Solutions should adapt to market changes. Industry growth requires planning. The real estate company will address stakeholder needs and pandemic impacts on real estate markets after COVID-19. The method involves recognizing the change, analyzing its impact, helping people embrace chang

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Martoatmodjo, Ganjar Winata. "MANAJEMEN PERUBAHAN DALAM ORGANISASI PENDIDIKAN." PRIMER : Jurnal Ilmiah Multidisiplin 1, no. 2 (2023): 113–18. http://dx.doi.org/10.55681/primer.v1i2.58.

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Change management is a chain of activities through management process of cooperation from people who join in educational organization, to reach education goal, to become effective and efficient also resulting new matters such as policy, product, or new idea. There are individual resistance because of personality, perception and need, so that individual has potetential as refusal source to change. The matters which include in individual resistance are habit, secure, economical factor, unsure and perception. There are six refusal source to change. Organizational resistance have some aspects invo

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Kibe, Njoki, and Allan Kihara. "CHANGE MANAGEMENT PRACTICES AND PERFORMANCE OF HEALTH SECTOR IN KENYA: A REVIEW OF THE LITERATURE." Journal of Business and Strategic Management 7, no. 2 (2022): 65–84. http://dx.doi.org/10.47941/jbsm.942.

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A number of change management strategies have been continually adopted by the organizations in the health sector due to the ever-changing demands of its clients and other external forces that are affecting their performance. Due to this, the Kenyan government, through the presidential taskforce on reforms, devised a number of reforms and transformation strategies to improve the performance of its ministries. Despite numerous efforts to improve service delivery, Kenya’s Ministry of Health performance has not been to the expectations due to changes posed by the demands the ever changing demands

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Kippenberger, T. "Planned change: Kurt Lewin's legacy." Antidote 3, no. 4 (1998): 10–12. http://dx.doi.org/10.1108/eum0000000006617.

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Kartika, Ika, and Gloria Angelita Tomasowa. "Customer Relations Management Communication Strategy in the Change Process in the Context of Corporate Communication." International Journal of Research and Scientific Innovation XII, no. III (2025): 324–36. https://doi.org/10.51244/ijrsi.2025.12030021.

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Customer Relations Management (CRM) communication strategy in the application migration process from Capital Mobile to Capital Flex at PT Bank Capital Indonesia Tbk, in the context of corporate communications. This application migration is a company innovation that aims to understand CRM communication patterns, the perception of the effect of application migration messages, on migration implementation. Customer Relations Management is a professional system formed by a company, whose main task is to manage the company’s relationship with customers, this includes programmers, feedback, or a comp

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MEJABI, Folorunsho, Nnenna Nancy CHUCKWUMA, Ama Aka UDU, Moriliat Ibiwumi Ajila, Kehinde Taofeek OLAIDE, and Oladapo Towolawi. "The Antecedent of Change Management for Operational Excellence: A Review of Nigeria Service Sector." International Journal of Innovative Science and Research Technology (IJISRT) 9, no. 2 (2024): 8. https://doi.org/10.5281/zenodo.10716125.

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The goal of this research is to examine the relationships between change management and operational excellence (OPX) which has long been understudied in Nigeria service sector. Drawing upon Resource-based view (RBV) and Kurt Lewin three-stage model theories, we hypothesized causal links between change management and operational excellence (OPX). Survey design was employed and the data were collected through an electronic questionnaire distributed to 130 respondents .The questionnaire survey received 93 responses from 10 organizations. Both descriptive and inferential statistics using SPSS. The

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Magdalyne Kaguri, Dr Sylivia Chebet, and Dr Tecla Kirwa. "Role of Strategic Culture on Employee Performance in Public Universities in Upper Eastern Region, Kenya." International Journal of Latest Technology in Engineering Management & Applied Science 14, no. 6 (2025): 145–55. https://doi.org/10.51583/ijltemas.2025.140600019.

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Abstract: Recognizing the essential for change and foreseeing organizations through change is the most challenging role for any leadership. Some changes can be alterable while others are not hence the risk involved in managing change. The study sought to determine the role of strategic culture on employee performance in public universities Upper Eastern Region, Kenya. Strategic culture refers to collective values, beliefs, norms and practices that define the character of a person in the work environment. The study was anchored on Kurt Lewis Change Management Theory. Descriptive survey design w

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Kochan, Thomas A. "Commentary on ‘Democracy and worker representation in the management of change: Lessons from Kurt Lewin and the Harwood Studies’." Human Relations 72, no. 11 (2019): 1831–34. http://dx.doi.org/10.1177/0018726719830313.

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This brief commentary highlights the importance of three key points in Desmond and Wilson’s (2018) critique of Coch and French’s (1948) study of resistance to change: (1) researchers need to make explicit the normative frame of reference guiding their research; (2) care is needed to consider the roles that formal or informal worker organizations have on organizational processes and outcomes; and (3) more attention needs to be paid to the expectations that workers have for a voice in organizational policies and workplace conditions.

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Koskei, Janeth. "Analysis of Change Management Facilitation for Library System Migration in Academic Libraries in Kenya: A Case of Moi University, Eldoret." Eastern African Journal of Humanities and Social Sciences 3, no. 1 (2024): 161–71. http://dx.doi.org/10.58721/eajhss.v3i1.644.

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Implementing organizational change is one of the most fundamental challenges for leaders and other stakeholders responsible for the organization's improvement and sustainability and academic libraries which exist in an unprecedented environment of change, managing change arising chiefly from internal and external technological factors is a major concern. Change management studies often propose the use of managerial practices to facilitate the management of organizational change processes. Despite increased development of change management best practices and empirical evidence showing the succe

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Islam, M. Nazmul, Fumitaka Furuoka, and Aida Idris. "Employee championing behavior in the context of organizational change: a proposed framework for the business organizations in Bangladesh." Journal of Asia Business Studies 14, no. 5 (2020): 735–57. http://dx.doi.org/10.1108/jabs-01-2019-0019.

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Purpose The purpose of this paper is to propose a conceptual framework for ensuring employee championing behavior (ECB) during organizational change for business organizations in Bangladesh. Design/methodology/approach On the basis of previous literature, this paper proposed a framework for ensuring ECB during organizational change. Findings This paper proposed transformational leadership (TL), which enhances the championing behavior of the employee. In addition, valence, work engagement and trust in leadership act as potential mediators between TL and championing behavior. This paper also pro

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Burnes, Bernard, and Bill Cooke. "Review Article: The past, present and future of organization development: Taking the long view." Human Relations 65, no. 11 (2012): 1395–429. http://dx.doi.org/10.1177/0018726712450058.

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Organization development has been, and arguably still is, the major approach to organizational change across the Western world, and increasingly globally. Despite this, there appears to be a great deal of confusion as to its origins, nature, purpose and durability. This article reviews the ‘long’ history of organization development from its origins in the work of Kurt Lewin in the late 1930s to its current state and future prospects. It chronicles and analyses the major stages, disjunctures and controversies in its history and allows these to be seen in a wider context. The article closes by a

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Eikeland, Olav. "(Why) Does Ar Need to Intervene and Change Things?" International Journal of Action Research, no. 2-3/2018 (January 11, 2019): 110–25. http://dx.doi.org/10.3224/ijar.v14i2-3.03.

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One of the basic and for many, defining tenets of action research is contained in the “slogan” ascribed to Kurt Lewin: “In order to understand it, you have to change it”. The slogan clearly resembles what Francis Bacon claimed for experimental science, however, and also Karl Marx’ well known stance in his Feuerbach-theses. In this text I discuss this “change imperative” and relate it to its “pre-history” before action research. Most action researchers are not willing to subscribe to terms like “social engineering” but still call what they do for “interventions”. The text argues that what most

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Dr., Mike Berrell1* Dr Jeff Wrathall2. "STRATEGIC MANAGEMENT, ENVIRONMENTAL SUSTAINABILITY, AND THE HUMAN CONDITION." ISRG Journal of Economics, Business & Management (ISRGJEBM) III, no. I (2025): 1–9. https://doi.org/10.5281/zenodo.14583778.

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<strong>Abstract</strong> <em>Finding workable solutions to the detrimental effects of earth’s changing climate on human development, the mismanagement of the natural environment, and the continuous consumption of non-renewable resources are among the most significant Wicked Problems facing society today. However, descriptions of these problems and their solutions contain contested knowledge, making strategic decision-making about climate change, for example, a problematic exercise. While managers normally possess some knowledge about the strategic management process, many fail to follow

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GILL, Gitanjali Nain. "Mapping the Power Struggles of the National Green Tribunal of India: The Rise and Fall?" Asian Journal of Law and Society 7, no. 1 (2018): 85–126. http://dx.doi.org/10.1017/als.2018.28.

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AbstractThis article documents the life-cycle of the National Green Tribunal of India (NGT). The NGT is officially described as a “specialised body equipped with necessary expertise to handle environmental disputes involving multi-disciplinary issues”—a forum offering greater plurality for environmental justice. Its international and national recognition promotes it as an exemplar for developing nations. The change management theory underpinning the paper is drawn from the work of Kurt Lewin and Edgar Schein, thereby allowing the analysis of competing internal and external forces affecting the

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Nababan, Fanny Agustina, and Lasmery RM Girsang. "ORGANIZATIONAL CULTURE TRANSFORMATION IN DEVELOPING DIGITAL COMMUNICATION STRATEGIES AT ALFAGIFT COMPANY." TOPLAMA 2, no. 1 (2024): 50–59. http://dx.doi.org/10.61397/tla.v2i1.205.

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This research aims to contribute to changes in an organizational culture that is influenced by certain factors, such as in this research, namely due to factors developing communication strategies and changes towards digitalization. This research is descriptive qualitative research using direct observation methods and in-depth interviews in Alfagift. This research uses phenomenological research with the Kurt Lewin Model (unfreezing, changing, and refreezing), and based on the results of this research it shows that the unfreezing process is a process of acceptance of the transformation that will

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Sihite, Toga Sehat. "EVALUASI PROSES PERUBAHAN DENGAN 8 STEP KOTTER (Studi kasus PT PELINDO 1 Tbk)." JURNAL LENTERA BISNIS 12, no. 1 (2023): 193. http://dx.doi.org/10.34127/jrlab.v12i1.845.

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<p align="justify">The purpose of this research is to see how an organization can increase value by changing the structure, culture and technology. Changes in functional structure can help provide an environment in which people are motivated to act. The fundamental reason organizations need change is because something relevant to the organization has changed, or is about to change. Because of that, the organization had no other choice but to change as well. This change occurred because of encouragement from internal and external companies. The decreased performance of its employees which

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Jackson Emmanuel Payowela. "Challenges facing local government authorities in the use of electronic record keeping for human resource management." International Journal of Research in Business and Social Science (2147- 4478) 13, no. 2 (2024): 156–62. http://dx.doi.org/10.20525/ijrbs.v13i2.3244.

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This study determines the challenges faced by Local Government Authorities in the use of e-record keeping for Human Resource Management (HRM). The study was conducted at Morogoro Municipal Council (MMC) as among the Local Government Authorities (LGAs) which continue to use paper-based record keeping in Tanzania. A case study design was employed to ensure an in-depth understanding of the phenomenon. A questionnaire and interviews were used in collecting data from 107 respondents. Data from the questionnaire were analysed descriptively through the Statistical Package for Social Sciences (SPSS) w

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Woody II, Edward W. "MHS Genesis Implementation: Strategies in Support of Successful EHR Conversion." Military Medicine 185, no. 9-10 (2020): e1520-e1527. http://dx.doi.org/10.1093/milmed/usaa184.

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Abstract Introduction The Military Health System (MHS) is implementing a new electronic health record (EHR) which will impact 9.5 million Department of Defense (DoD) beneficiaries and over 205,000 MHS employees globally. The scale and scope of this EHR rollout is unprecedented; however, lessons learned from previous rollouts across smaller contexts in tandem with Kurt Lewin’s Change Theory provide insights into critical success factors (CSFs) and critical barriers to implementation (CBIs) in which leadership may leverage to streamline future go-live efforts. Materials and Methods The researche

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