To see the other types of publications on this topic, follow the link: Lawyers – South Africa – Information services.
Dissertations / Theses on the topic 'Lawyers – South Africa – Information services'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Lawyers – South Africa – Information services.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Bopape, Tsekere Solomon. "Utilization of information technology to support information and knowledge management by law firms in Polokwane City." Thesis, University of Limpopo (Turfloop Campus), 2009. http://hdl.handle.net/10386/689.
Full textAbstract:
Thesis (Ph.D. (Information Studies)) --University of Limpopo, 2009This research report serves as an empirical investigation into the utilization of information technology to support information and knowledge management in law firms, as well as an attempt to design an information and knowledge management model for law firms. Members of the legal profession attached to law firms in the Polokwane City were investigated to find out how optimally they utilize information and communication technologies to support information and knowledge management in their daily operations. The research indicated that there are several ways in which information technology could be used to support the creation, organization, and transfer of information and knowledge in law firms, for the benefit of both lawyers and their clients . In order to provide for an empirical basis for this research, a survey research method, through the use of the questionnaires and interviews, was conducted, followed by a detailed content analysis of law firm websites. An in-depth literature review on the utilization of information technology to support information and knowledge management in law firms was also carried out to determine the findings of other studies that have been conducted elsewhere on the current topic. The results of this research showed that lawyers attached to law firms in the city of Polokwane appear to be non-users of information technology in as far as information and knowledge management is concerned. Most of the members of the law firms in the city seem to be utilizing information technology for basic purposes such as word processing, legal research, client billing, and communication through the e-mail. Other information and knowledge management tools, such as intranets, extranets and web portals, appear not to be utilized by most of the law firms in the city. Based on the findings of this research project, an information and knowledge network model, in a form of Wireless Local Area Network for the law firms in the Polokwane City, is proposed. This network could be utilized by law firms operating in the city to deposit, organize, retrieve, and share information and knowledge collaboratively through the use of information technology. Factors that should be taken into consideration in attempting to implement the proposed model are also discussed. At the end of the research report, some recommendations on encouraging lawyers to utilize information technology optimally are provided, together with recommendations for future research.
2
Dos, Santos Desiree. "Managing conflict in the library information services of selected universities." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020307.
Full textAbstract:
Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.
3
Mamba, Malungelo Siphiwosami Njinga. "A framework to guide development through ICT in rural areas in South Africa." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1007024.
Full textAbstract:
Information and Communication Technology (ICT) is widely regarded as a key tool for bringing about development to people who live in underserved areas. Technologies such as mobile phones and Wi-Fi are seen as advantageous because they can be made available to poor places without the cost of building extensive physical infrastructure. However, researchers argue that ICTs have failed to live up to their potential in the context of development. Researchers point out developing countries lack frameworks to guide them through the implementation of ICTs in this context. The objective of this study is to come up with a framework that can be used in rural areas in South Africa to implement ICT projects. The researcher interviewed individuals who have been directly involved in an ICT initiative in a rural setting in the Eastern Cape Province to learn from their experiences. The researcher also studied publications that have been produced from these initiatives in order to gain a richer understanding. The findings of the study show that participants share similar views about how ICT projects should be approached and implemented in rural areas in South Africa. The views are grouped according to similarity into themes and discussed in detail in the study. From these themes a framework that can help implement ICT projects in rural areas is developed.
4
Kunjuzwa, Dumani Tau. "Exploring user-driven telephony services in an information and communication technology for development context." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/546.
Full textAbstract:
There is a great difference that exists between people who have access to Information and Communication Technologies (ICTs) and those who do not. As a developing nation, South Africa is badly affected by the so-called Digital Divide. Information and Communication Technology for Development (ICTD) interventions are rapidly increasing in marginalized and rural communities in striving to bridge this digital divide. This research project is undertaken within the context of the Siyakhula Living Lab (SLL) which is an ICTD intervention at Dwesa rural community. This research investigates how audio-based services can be applied locally for communication and information sharing. This research aims to develop a user-driven telephony framework which will enable users to construct customized audio-based services. This aims to empower the Dwesa community for skill development and supports the user-driven innovation. The Internet and Telephones are the most popular technologies that are widely used in our daily life for purposes of communication and information access. Voice over Internet Protocol (VoIP) integrates these two separate technologies (Internet and Telephones) to produce real-time multimedia communication services such as Interactive Voice Response (IVR) systems. In addition, the ability of VoIP presenting information through voice plays a crucial role, more especially to those who do not have web visual access or those who are computer illiterate.
5
Majavu, Nyanisa. "An analysis of customer service management strategies in an information technology organisation." Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/143.
Full textAbstract:
This study was evoked by a discussion with one of Dimension Data’s Service Management Executives. The discussion was centred around customer service management focus and on how to bring all stakeholders within the organisation to share this common goal. The critical aspect does not merely mean improving quality, but to exceed customers’ expectations according to Manning (1989:63). Quality and customer service have become a way of life rather than, short-term projects that can begin and end at will emphasises Manning (1989:91). There is a myriad of evidence to suggest that services are becoming critical to economic growth in most developing economies, one of such is South Africa. Thus South African industry requires substantial reflection both from the government and private sector regarding issues of service. Organisations therefore need to understand products and services as complex clusters of value adding satisfactions. The main problem of this research is as follows: What customer service management strategies are at the disposal of an information technology organisation? The main problem will be solved in the form of three sub-problems, by identifying what customer service management is. Secondly, depicting a customer service management model and lastly recognising customer service strategies that exist within Dimension Data.
6
Madzime, Ishe T. "How CIOs Engage Boards on Digitisation: The Case of Financial Services Companies in South Africa." Master's thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29258.
Full textAbstract:
Boards as custodians of companies have to understand and lead digital transformation. Chief Information Officers (CIOs) can assist with educating and advising the board on digital transformation, but how do CIOs engage boards on the matter? Digitisation is at the heart of the financial services companies. Accordingly, this dissertation focussed on companies in the financial services industry. The main research question for this dissertation is: how do CIOs of South African (SA) financial services companies engage boards on digitisation? A detailed literature review was conducted which suggested research questions on digitisation, the role of the board and the CIO’s, engagement between them, and performance. The interview schedule was based on the foregoing topics. The researcher adopted an interpretivist epistemological perspective to understand digitisation engagements from the perspectives of board members, non-IT executives, and CIOs. The researcher employed a qualitative research method to gain an in-depth understanding of the subject. Fifteen semi-structured interviews were conducted with board members, non-IT executives and CIOs from financial services companies. Six key themes emerged from the thematic analysis of the interviews, namely: digitisation, the board’s role, the CIO’s role, non-IT executives’ role, digitisation engagement, and value. It’s important to note that the non-IT executives’ role was an additional role that emerged from the thematic analysis, this role had not been discussed in the literature review. Non-IT executives owned strategy and owned digitisation initiatives. A new Chief Digital Officer (CDO) role also emerged from the thematic analysis as a sub-theme of the CIO’s role. The CDO’s mandate was to drive company-wide digitisation over and above the CIO’s role. Considering the six themes collectively, the three entities (boards, non-IT executives, & CIOs) have a key role to play pertaining to digitisation. The findings suggested that CIOs often engaged the board through board meetings, board committees, and ad-hoc engagements. CIOs often educated the board on digital technologies, digitisation opportunities and digitisation issues. Further, findings suggested that digitisation engagement influenced How CIOs Engage Boards on Digitisation: The Case of Financial Services Companies in South Africa - 2 - value (e.g. responding to digitisation opportunities & issues) rather than performance which was difficult to prove. The dissertation concludes with methodological, substantive and scientific reflections, and recommendations for practice and future research. The dissertation contributes to the growing body of knowledge on digitisation and demonstrates how the logic espoused in the Complex context of Snowden and Boone's (2007) Cynefin framework can be used to guide how CIOs and boards engage on digitisation.
7
Oyediran-, Tidings Stella Olubukunmi, and F. H. Nekhwevha. "Access to information by high school learners in selected schools in the Fort Beaufort Education District, Eastern Cape Province." Thesis, University of Fort Hare, 2017. http://hdl.handle.net/10353/2094.
Full textAbstract:
The level of access to educational information is pertinent to the attainment of quality education by learners. Librarians play a key role in facilitating access to such information. Access to educational information equips the possessor with the power of knowledge to assert their rights under any right regime, and a right to education cannot be fully exercised without corresponding access to educational information. Set in the Fort Beaufort Education District of the Eastern Cape Province of South Africa, this study evaluates the level of access to educational information as an enabler of quality education. Research revealed that despite the acclaimed educational improvement in South Africa, the quality of education in many black constituencies and provinces remains low. Therefore, the objectives of this study include inter alia an investigation of the educational information needs of high school learners in the Fort Beaufort Education District, the educational information available and accessible to them, how the learners access information, the services and technologies accessible to the learners, challenges confronting their access and means of improving learners’ access to educational information in the district and by extension in South Africa.
8
Darries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
Full textAbstract:
Internet access has become an indicator of a country's socio-economic status in the Information society. Libraries of higher education institutions support the parent institutions' objective to produce graduates able to function in this society. Consequently, the Web, the most popular part of the Internet, has become ubiquitous in reference services. This study investigates the impact of the Internet on reference services by exploring the following areas: user Internet access and training in the library, use and integration of the Internet as an information tool in reference services and the Internet training and knowledge of reference librarians.
9
Mocke, Charl Anthony. "Location based services : developing mobile GIS applications." Thesis, Link to the online version, 2005. http://hdl.handle.net/10019/1648.
Full text
10
Buchana, Yasser. "Generative mechanisms of IT-enabled organisational performance in resource-constrained Emergency Medical Services organisations in South Africa." Doctoral thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29545.
Full textAbstract:
Problem Statement: Emergency medical services (EMS) organisations have one of the highest levels of dependence on and use of information technology (IT) to support delivery of emergency medical services. The need for EMS organisations to provide efficient and effective emergency medical services has emphasised the importance of performance management. Organisational performance which is monitored and evaluated through key performance indicators (KPIs) plays an important role in EMS organisations. Organisational performance helps to monitor, evaluate and communicate outcomes in the form of KPIs. Empirical evidence shows that quantitative KPIs have been designed with little in-depth understanding of the underlying IT usage mechanisms that influence organisational performance. Unfortunately, such quantitative KPI reports have been limited in explaining organisational performance underpinned by IT. Purpose / rationale of the research: The purpose of this research study was to identify the generative mechanisms associated with IT-enabled organisational performance and to explain how these mechanisms interact. In the context of resource-constrained EMS organisations, quantitatively defined KPIs are not suitable for explaining the underlying causes of performance variations and outcomes. The lack of empirical evidence on IT-enabled organisational performance as well as the lack of theoretical explanations of the underlying mechanisms provided the primary rationale for this study. In addition, this study sought to provide answers to the following research question: What generative mechanisms explain IT-enabled organisational performance in resource-constrained EMS organisations? Theoretical approach/methodology/design: This study was informed by the critical realist philosophy of science and used the complex adaptive systems theory together with institutional theory as the theoretical lenses to investigate the research question in a manner that jointly explained the generative mechanisms. Using interviews, participant observation, organisational performance data and documents collected from a single case study, the study used abduction and retroduction techniques to explicate the mechanisms of IT-enabled organisational performance. Findings: Findings indicate that the IT-enabled organisational performance mechanisms can be categorised into two types of generative mechanisms. These are structural and coordination mechanisms. The explanation of the mechanisms developed in this study take into consideration three important elements: (1) the technological, cultural and structural mechanisms that influence IT-enabled organisational performance; (2) the unpredictable, non-linear, adaptive nature of emergency medical services environments; and (3) the complexities that arise in the interactions between EMS organisations and their environments. Originality/contribution: In respect of IT-enabled organisational performance this study contributes to both organisational and health information systems literature by developing a multi-level research framework that is informed by the realist philosophical stance. The framework plays an explanatory role which relates to its inherent ability to offer explanatory insights into the necessary mechanisms that give rise to organisational performance. This framework has the potential to guide empirical research and provide theoretical explanations of different domains or disciplines that are concerned with identifying IT usage mechanisms which influence organisational performance. These include the significance of the coordination and structural mechanisms which, under differing conditions of uncertainty, produce variations in performance outcomes. Implications: Findings from this study can be integrated into broader emergency medical policy planning and health programme management. The model developed by the study provides a fresh understanding of the underpinning mechanisms enabling performance in resource-constrained EMS organisations. It can be used to assist emergency medical institutions and practitioners in South Africa and other sub-Saharan African countries, especially Southern African Development Community (SADC) countries to improve emergency medical service delivery to the public. The findings provide a guide for improving management of emergency medical situations and resources in their respective resource-constrained contexts. Furthermore, findings from the study can also guide improved design and implementation strategies and policies of EMS systems initiatives in South Africa and sub-Saharan developing countries.
11
Byrne, Elaine. "A participatory approach to the design of a child-health community-based information system for the care of vulnerable children." Thesis, University of the Western Cape, 2004. http://etd.uwc.ac.za/index.php?module=etd&.
Full textAbstract:
The existing District Health Information System in South Africa can be described as a facility based Information System, focusing on the clinics and hospitals and not on the community. Consequently, only those who access health services through these facilities are included in the system. Many children do not have access to basic health and social services and consequently, are denied their right to good health. Additionally, they are excluded from the routine Health Information System. Policy and resource decisions made by the District Managers, based on the current health facility information, reinforces the exclusion of these already marginalised children. The premise behind this research is that vulnerability of children can be tackled using two interconnected strategies. The first is through the creation of awareness of the situation of children and the second through mobilising the commitment and action of government and society to address this situation. These strategies can be supported by designing an Information System for actionan Information System that can be used to advocate and influence decisions and policies for the rights of these children
an Information System that includes all children. An interpretive participatory action research approach, using a case study in a rural municipality in South Africa, was adopted for the study of a child-health Community-Based Information System. The context in which the community is placed, as well as the structures which are embedded in it, was examined using Structuration Theory. This theory also influenced the design of the Information System. As the aim of the research is to change the Information System to include vulnerable children, a Critical Social Theoretical and longitudinal perspective was adopted. In particular, concepts from Habermas, such as the creation of a public sphere and the &rsquo
Ideal Speech Situation&rsquo
, informed the methodology chosen and were used to analyse the research undertaken.
Based on the research conducted in this municipality, four main changes to the Health Information System were made. These were: &bull
determination of the community&rsquo
s own indicators
&bull
changes in data collection forms
&bull
creation of forums for analysis and reflection, and
&bull
changes in the information flows for improved feedback. Other practical contributions of the research are the development of local capacities in data collection and analysis, the development of practical guidelines on the design of a child-health Community-Based Information System, and the development of strategies for enabling participation and communication. In line with the action research approach adopted, and the desire to link theory and practice, the research also contributed on a theoretical level. These contributions include extending the use of Structuration Theory, in conjunction with Habermas&rsquo
Critical Social Theory, to the empirical context of South Africa
addressing the gap of Community-Based Information Systems in Information System design
extending the debate on participation and communication in Information Systems to &rsquo
developing&rsquo
countries, and developing generalisations from a qualitative case study.
12
Mostert-Phipps, Nicolette. "Health information technologies for improved continuity of care: a South African perspective." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1619.
Full textAbstract:
The fragmented nature of modern health care provision makes it increasingly difficult to achieve continuity of care. This is equally true in the context of the South African healthcare landscape. This results in a strong emphasis on the informational dimension of continuity of care which highlights the importance of the continuity of medical records. Paper-based methods of record keeping are inadequate to support informational continuity of care which leads to an increased interest in electronic methods of record keeping through the adoption of various Health Information Technologies (HITs). This research project investigates the role that various HITs such as Personal Health Records (PHRs), Electronic Medical Records (EMRs), and Health Information Exchanges (HIEs) can play in improving informational continuity of care resulting in the development of a standards-based technological model for the South African healthcare sector. This technological model employs appropriate HITs to address the problem of informational continuity of care in the South African healthcare landscape The benefits that are possible through the adoption of the proposed technological model can only be realized if the proposed HITs are used in a meaningful manner once adopted and implemented. The Delphi method is employed to identify factors that need to be addressed to encourage the adoption and meaningful use of such HITs in the South African healthcare landscape. Lastly, guidelines are formulated to encourage the adoption and meaningful use of HITs in the South African healthcare landscape to improve the continuity of care. The guidelines address both the technological requirements on a high level, as well as the factors that need to be addressed to encourage the adoption and meaningful use of the technological components suggested. These guidelines will play a significant role in raising awareness of the factors that need to be addressed to create an environment conducive to the adoption and meaningful use of appropriate HITs in order to improve the continuity of care in the South African healthcare landscape.
13
Oyediran-, Tidings Stella Olubukunmi. "Access to information by high school learners in selected schools in the Fort Beaufort Education District, Eastern Cape Province." Thesis, University of Fort Hare, 2017. http://hdl.handle.net/10353/5304.
Full textAbstract:
The level of access to educational information is pertinent to the attainment of quality education by learners. Librarians play a key role in facilitating access to such information. Access to educational information equips the possessor with the power of knowledge to assert their rights under any right regime, and a right to education cannot be fully exercised without corresponding access to educational information. Set in the Fort Beaufort Education District of the Eastern Cape Province of South Africa, this study evaluates the level of access to educational information as an enabler of quality education. Research revealed that despite the acclaimed educational improvement in South Africa, the quality of education in many black constituencies and provinces remains low. Therefore, the objectives of this study include inter alia an investigation of the educational information needs of high school learners in the Fort Beaufort Education District, the educational information available and accessible to them, how the learners access information, the services and technologies accessible to the learners, challenges confronting their access and means of improving learners’ access to educational information in the district and by extension in South Africa.
14
Du, Plessis Lourens. "Developing a business model framework for support services to small- and medium enterprises in the services industry in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/21377.
Full textAbstract:
Thesis (MBA)--Stellenbosch University, 2012.There is no doubt as to the important role of small businesses in the creation of employment and development of the South African economy. Unfortunately support services for the small business are generally hard to come by and expensive if not sponsored by government, an NGO or corporate entity. For the small business owner who has been operating for a number of years and knows what is required to operate successfully, it is difficult and time consuming to find an affordable solution. This paper aimed to find a business model framework that would bring support services closer to small and medium enterprises (SMEs) in the services industry in South Africa. It must have the capability to relieve an SME of resource-intensive support burdens (administrative and otherwise) and thereby allow an increased focus on its core service-delivery value proposition. Based on systems theory it is safe to say that all entities in the economy are somehow interrelated and exert some influence on each other. It is therefore well within reason to conclude that the output of this research could be beneficial to SMEs on the supply- and demand- side of the service industry. For the purpose of this report, an SME was defined as a company that had the following characteristics: active owner involvement on all levels, a relatively small market share, had a staff complement of between 3 and 50 employees and provided a service (i.e. solving a problem). In creating an appropriate solution, it was important to understand the target audience, the business owner, much better. The data source for this research was the data gathered during the Finscope South Africa Small Business Survey 2010. Underlying the research was a hybrid approach that utilised both quantitative and qualitative methodologies. The data was gathered throughout South Africa by means of a structured questionnaire created by a team of experts. It focused on measuring specific perceptions, attitudes and behaviour of SMEs and SME owners. A multi-sided platform or catalyst showed the most potential for satisfying the need to reduce the barriers between SMEs and service providers. A catalyst has three primary activities – building, stimulating and governing. These activities create and sustain a successful catalytic reaction and partnership. The research provided a wide range of South African SME and owner characteristics that were most beneficial in developing a business model framework.
15
Ndlovu, Sheron. "An Evaluation of the effectiveness of public libraries in providing information to school children :A Case study of the Queenstown public library , Eastern Cape Province." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/6528.
Full textAbstract:
This study took the form of an evaluative study of the effectiveness of public libraries as a means of providing information to school children, and was conducted at the Queenstown Public Library in the province of the Eastern Cape in South Africa. The research endeavoured to evaluate the effectiveness of public libraries in the role which they play to provide information to school children, despite the widespread belief that the role of libraries is now being replaced by Information and Communication Technologies, or ICTs. This study is also significant for the factors which contribute towards school children being prevented from receiving the full range of benefits which libraries have to offer and the recommendations which it makes to improve the effectiveness of the role played by libraries in this respect. The study could also be of benefit to the staff of libraries, as it could serve to inform them with respect to what needs to be done in order to improve the ways in which libraries make information available to school children. In this respect the research could also provide valuable insights into the strategies which need to be developed and adopted in order to make public libraries more effective providers of various types and forms of information to school children. It is to be hoped that the study will also make a valuable contribution to the existing body of knowledge concerning public libraries as a means of providing information to school children. It is the fervent wish of this researcher to make a credible and articulate case for the great value which public libraries have for school children, despite the fact that general perceptions no longer accord libraries the value which they were once commonly held to possess.
16
Sihlezana, Nothando Daphne. "Information management in the age of E-government - the case of South Africa." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.
Full text
17
Rama, Sobhana. "Managing Information Confidentiality Using the Chinese Wall Model to Reduce Fraud in Government Tenders." Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1006956.
Full textAbstract:
Instances of fraudulent acts are often headline news in the popular press in South Africa. Increasingly, these press reports point to the government tender process as being the main enabler used by the perpetrators committing the fraud. The cause of the tender fraud problem is confidentiality breach of information. This is accomplished, in part, by compromising the tender information contained in the government information system. This results in the biased award of a tender. Typically, the information in the tender process should be used to make decisions about a tender’s specifications, solicitation, evaluation and adjudication. The sharing of said information to unauthorised persons can be used to manipulate and corrupt the process. This in turn corrupts the tender process by awarding a tender to an unworthy recipient. This research studies the generic steps in the tender process to understand how information is used to corrupt the tender process. It proposes that conflict of interest, together with a lack of information confidentiality in the information system, paves the way for possible tender fraud. Thereafter, a system of internal controls is examined within the South African government as well as in foreign countries to investigate measures taken to reduce the breach of confidential information in the tender process. By referring to the Common Criteria Security Model, various critical security areas within the tender process are identified. This measure is assisted with the ISO/IEC 27002 (2005) standard which has guiding principles for the management of confidential information. Thereafter, an information security policy,the Chinese Wall Model will be discussed as a means of reducing instances where conflict of interest may occur. Finally, an adapted Chinese Wall Model, which includes elements of the tender process, is presented as a way of reducing fraud in the government tender process. Finally, the research objective of this study is presented in the form of Critical Success Factors that aid in reducing the breach of confidential information in the tender process. As a consequence, tender fraud is reduced. These success factors have a direct and serious impact on the effectiveness of the Chinese Wall Model to secure the confidentiality of tender information. The proposed Critical Success Factors include: the Sanitisation Policy Document, an Electronic Document Management System, the Tender Evaluation Ethics Document, the Audit Trail Log and the Chinese Wall Model Prosecution Register.
18
Tatana, Vuyokazi. "An evaluation of knowledge sharing as a knowledge management mechanism in public libraries in Cape Town, Western Cape Province , South Africa." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/5138.
Full textAbstract:
This study aimed to investigate into knowledge sharing as a mechanism for managing knowledge in the City of Cape Town public libraries, Western Cape, South Africa. The study sought to achieve the following objectives: To find out the extent to which knowledge sharing takes place in the City of Cape Town public libraries; To establish how knowledge is shared between the less experienced and the more experienced librarians; To explore the influence of knowledge sharing on service delivery in the City of Cape Town public libraries; To identify and discuss the impediments to knowledge sharing the City of Cape Town public libraries; The findings of the study would provide insight useful in addressing the challenges that confront public libraries as far as knowledge sharing and is concerned. This study would assist to maintain the best practices of knowledge sharing in the City of Cape Town public libraries.This study would also help the City of Cape Town policy makers and library management to come up with knowledge‐sharing/ knowledge management intervention measures from an informed point of view.
19
Ntobongwana, Nolitha. "Investigating the factors affecting citizen's ability to access e-government services in Nkonkobe municipality in the Easterrn Cape province." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/1708.
Full textAbstract:
E-government which refers to electronic Government is the process of transformation of relationships of government with its constituents ie the citizens, the businesses and between its own organs, through the use of the tools of Information and Communications Technology (ICT). E-government services are the outcome of e-governance that come as automated services delivered through ICTs particularly Internet based applications that provide access to and delivery of information or services to the public, businesses, other agencies and governmental departments. This study seeks to examine the factors affecting citizens ability to access e-government services in Nkonkobe Municipality in the province of Eastern Cape and come with recommendations of how to address the issue. E-government services should be developed on platforms with the consideration of devices that people can have access to. The study showed that in as much as one can have cell phone that has access to internet , some website services such as home affairs enquiry applications are not accessible on a phone with a general web browser that has no Java Script capacity but has acces to internet. Therefore developing Short Message Service (SMS) based services or Unstructured Supplementary Serviuce Data (USSD) code that is available on all Globile System for Mobile (GSM) cell phones can increase accessibility of most services at a cheaper cost. The study concludes that although e-government is the future for our country and in this era of technology, much still has to be done in areas like Nkonkobe Municipality in Eastern Cape, as the citizens have no or lack appropriate tools to access the internet, and sometimes citizens are not aware of e-government services available. The research indicates that most citizens have cell phones despite the differences in handset capabilities, which therefore means that applications developed for e-government services can be ported foe accessibility to ordinary GSM cell phone including those without internet access.
20
Evans, David Wyn. "The impact of underutilising productivity software." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1205.
Full textAbstract:
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010The aim of this study is to examine the level of utilisation of productivity software by staff of the Engineering Faculty of a South African University, and the impact it has on productivity. One of the primary effects of staff underutilisation is time wasted by staff who are doing tasks manually, instead of learning faster methods of doing tasks. It was thought that the use of computers would free staff up from the tedium of everyday manual tasks, effectively giving staff a shorter work day, however the actual impact has been to increase workload, as one can now simply do much more work. Staff have become so accustomed to using technology in every aspect of the daily work life, that they are not able to perform even the most basic function if that particular technology, such as e-mail or the internet, is not working. This study investigates the current skills level of staff in their use of productivity software, as well as what effect their current knowledge has on their ability to do their job effectively. Also to be investigated is how their level of training relates to their current level of knowledge, what tasks are staff not capable of doing, what additional skills do they need to improve their productivity, what type of training would they like to receive. A questionnaire will be used to gather required information about both the general skill level, as well as specific functions in Microsoft Excel and Word, as well as Novell GroupWise.
21
Mannya, Clement. "Stakeholder involvement in strategic planning and management at the Ekurhuleni Metropolitan Council." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/71840.
Full textAbstract:
Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Local government in South Africa has gone through the transitional phase to become developmental with a number of challenges, one of the most prominent of which has been the lack of adequate financial resources to carry out various service delivery obligations. The lack of financial resources was one of the important reasons that led to local authorities being reduced from 843 to 284 municipalities through the process of re-demarcation that resulted in the consolidation of most of the local authorities. Because of these long standing challenges of financial viability, the objective of the study was to investigate stakeholder involvement in strategic planning and management within the Ekurhuleni Metropolitan Council. It had become evident that existing financial constraints in municipalities in general and at Ekurhuleni in particular would remain for the foreseeable future, unless ways and means are found to improve the management of existing resources. The contention in this study is that the inclusion of stakeholders in strategic planning and management should be viewed as important to the Metro as it significantly lessens the doubt as to whether there is a common understanding of what is possible given the limited resource capacity to address many competing service delivery needs. The literature study undertaken showed that local government has learnt lessons from the private sector, and has adopted some of its strategic planning and management practices and adapted them to suit public service delivery needs. In South Africa the local government planning framework is called integrated development planning (IDP). The IDP approach entails the formulation of focused plans, based on developmental priorities. This approach assists in avoiding wasteful expenditure and perpetuating past spending patterns. Furthermore, the idea of adopting a more business-based approach does therefore not mean that the council is run like a company but rather that scarce resources are spent effectively and that all citizens have access to at least a minimum level of basic services. The IDP should be undertaken through participatory processes for effective urban management given the fact that private and public investments and municipal services delivery affect the well-being of all urban residents. Observation at the Ekurhuleni Metro revealed that while strategic planning and management does take place, it does not involve various stakeholders in the processes in a manner that is contemplated by the integrated development planning framework. The absence of a public participation strategy at the Metro meant that methods of engagement, consultation and communication with stakeholders are not clearly spelled out. So is the identification of various stakeholders in terms of the needs, the roles that they can play in the planning processes, allocation of resources to facilitate their participation and empowerment in various planning processes. It was the conclusion of the study that there is limited stakeholder involvement in strategic planning and management at the Ekurhuleni Metro.
AFRIKAANSE OPSOMMING: Plaaslike regering in Suid-Afrika het deur ‘n oorgangsfase na ‘n ontwikkelings orientasie gevorder maar het ook ‘n aantal uitdagings bygekry. Die prominentste een hiervan is die gebrek aan fondse om die verskillende dienslewering verpligtinge na te kom. Die gebrek aan finansiële bronne was een van die belangrike redes vir die reduksie van plaaslike owerhede van 843 na 284 munisipaliteit deur die proses van her-afbakening wat gelei het tot die konsolidasie van die meeste plaaslike owerhede. In die lig van die lang-durige aard van die uitdagings van finansiële lewensvatbaarheid, ondersoek hierdie studie belanghebber betrokkenheid in strategiese beplanning en bestuur binne die Ekurhuleni Metropolitaanse Raad. Dit het duidelik geword dat die bestaande finansiële beperkings in munisipaliteite in die algemeen, en in Ekurhuleni in die besonder, so sal bly in die voorsienbare toekoms, tensy meganismes gevind kan word waarmee die bestuur van die bestaande bronne verbeter kan word. Die studie voer aan dat die betrokkenheid van belanghebbers in strategiese beplanning en bestuur as belangrik geag behoort te word in die Metro aangesien dit die onsekerheid oor ‘n gedeelde verstaan van wat moontlik is met die beperkte bronne kapasiteit in die hantering van die baie kompeterende diens behoeftes, verminder. Die literatuurstudie poog om aan te toon dat plaaslike regerings lesse geleer het by die privaatsektor en sommige van die stategiese beplanning en bestuurspraktyke opgeneem en aangepas het by die publieke diensleweringsbehoeftes. In Suid-Afrika word die plaaslike regering beplanningsraamwerke, geïntegreerde ontwikkelingsplanne genoem (IDP). Die IDP benadering vereis die formulering van gefokusde planne, gebaseer op ontwikkelingsprioriteite. Hierdie benadering vermy verkwistende uitgawes en die voortsetting van uitgawepatrone van die verlede. Verder beteken die aanvaarding van ‘n besigheidsgeoriënteerde benadering nie dat die raad soos ‘n besigheid bestuur word nie maar eerder dat skaars bronne effektief bestuur word en dat alle burgers ten minste toegang tot minimum dienste het. Die IDP behoort deur deelnemende prosesse uitgevoer te word ten einde effektiewe stedelike bestuur te verseker, gegee die feit dat private en publieke beleggings en minisipale dienste die welsyn van alle stedelike inwoners affekteer. Waarnemings by die Ekurhuleni Metro bring aan die lig dat, terwyl strategiese beplanning en bestuur wel plaasvind, dit nie verskillende belanghebbers op die wyse betrek wat in die geïntegreede beplanningsraamwerk voorsien word nie. Die afwesigheid van publieke deelname in die Metro het beteken dat meganismes van deelname, konsultasie en kommunikasie met belanghebbers nie duidelik gemaak word nie. Dieselfde geld vir die identifikasie van verskillende belanghebbers in terme van belanghebberbehoeftes, die rol wat hulle kan speel in die beplanningsprosesse, die toewysing van bronne en die bemagtiging van belanghebbers om hul deelname te verseker. Dit is die slotsom van die studie dat daar beperkte belanghebber betrokkenheid in strategiese beplanning en bestuur in die Ekurhuleni Metro is.
22
Mhlana, Siphe. "Development of isiXhosa text-to-speech modules to support e-Services in marginalized rural areas." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/495.
Full textAbstract:
Information and Communication Technology (ICT) projects are being initiated and deployed in marginalized areas to help improve the standard of living for community members. This has lead to a new field, which is responsible for information processing and knowledge development in rural areas, called Information and Communication Technology for Development (ICT4D). An ICT4D projects has been implemented in a marginalized area called Dwesa; this is a rural area situated in the wild coast of the former homelandof Transkei, in the Eastern Cape Province of South Africa. In this rural community there are e-Service projects which have been developed and deployed to support the already existent ICT infrastructure. Some of these projects include the e-Commerce platform, e-Judiciary service, e-Health and e-Government portal. Although these projects are deployed in this area, community members face a language and literacy barrier because these services are typically accessed through English textual interfaces. This becomes a challenge because their language of communication is isiXhosa and some of the community members are illiterate. Most of the rural areas consist of illiterate people who cannot read and write isiXhosa but can only speak the language. This problem of illiteracy in rural areas affects both the youth and the elderly. This research seeks to design, develop and implement software modules that can be used to convert isiXhosa text into natural sounding isiXhosa speech. Such an application is called a Text-to-Speech (TTS) system. The main objective of this research is to improve ICT4D eServices’ usability through the development of an isiXhosa Text-to-Speech system. This research is undertaken within the context of Siyakhula Living Lab (SLL), an ICT4D intervention towards improving the lives of rural communities of South Africa in an attempt to bridge the digital divide. Thedeveloped TTS modules were subsequently tested to determine their applicability to improve eServices usability. The results show acceptable levels of usability as having produced audio utterances for the isiXhosa Text-To-Speech system for marginalized areas.
23
Munzhelele, Tshililo. "Knowledge management and service delivery : a knowledge management model for the housing sector." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20126.
Full textAbstract:
Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.
AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.
24
Miteche, Sacha Patrick. "A mobile phone solution for ad-hoc hitch-hiking in South Africa." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013340.
Full textAbstract:
The purpose of this study was to investigate the use of mobile phones in organizing ad-hoc vehicle ridesharing based on hitch-hiking trips involving private car drivers and commuters in South Africa. A study was conducted to learn how hitch-hiking trips are arranged in the urban and rural areas of the Eastern Cape. This involved carrying out interviews with hitch-hikers and participating in several trips. The study results provided the design specifications for a Dynamic Ridesharing System (DRS) tailor-made to the hitch-hiking culture of this context. The design of the DRS considered the delivery of the ad-hoc ridesharing service to the anticipated mobile phones owned by people who use hitch-hiking. The implementation of the system used the available open source solutions and guidelines under the Siyakhula Living Lab project, which promotes the use of Information and Communication Technology (ICT) in marginalized communities of South Africa. The developed prototype was tested in both the simulated and live environments, then followed by usability tests to establish the viability of the system. The results from the tests indicate an initial breakthrough in the process of modernizing the ad-hoc ridesharing of hitch-hiking which is used by a section of people in the urban and rural areas of South Africa.
25
Gremu, Chikumbutso David. "Building an E-health system for health awareness campaigns in poor areas." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1017930.
Full textAbstract:
Appropriate e-services as well as revenue generation capabilities are key to the deployment and the sustainability for ICT installations in poor areas, particularly common in developing country. The area of e-Health is a promising area for e-services that are both important to the population in those areas and potentially of direct interest to National Health Organizations, which already spend money for Health campaigns there. This thesis focuses on the design, implementation, and full functional testing of HealthAware, an application that allows health organization to set up targeted awareness campaigns for poor areas. Requirements for such application are very specific, starting from the fact that the preparation of the campaign and its execution/consumption happen in two different environments from a technological and social point of view. Part of the research work done for this thesis was to make the above requirements explicit and then use them in the design. This phase of the research was facilitated by the fact that the thesis' work was executed within the context of the Siyakhula Living Lab (SLL; www.siyakhulaLL.org), which has accumulated multi-year experience of ICT deployment in such areas. As a result of the found requirements, HealthAware comprises two components, which are web-based, Java applications that run in a peer-to-peer fashion. The first component, the Dashboard, is used to create, manage, and publish information for conducting awareness campaigns or surveys. The second component, HealthMessenger, facilitates users' access to the campaigns or surveys that were created using the Dashboard. The HealthMessenger was designed to be hosted on TeleWeaver while the Dashboard is hosted independently of TeleWeaver and simply communicates with the HealthMessenger through webservices. TeleWeaver is an application integration platform developed within the SLL to host software applications for poor areas. Using a core service of TeleWeaver, the profile service, where all the users' defining elements are contained, campaigns and surveys can be easily and effectively targeted, for example to match specific demographics or geographic locations. Revenue generation is attained via the logging of the interactions of the target users in the communities with the applications in TeleWeaver, from which billing data is generated according to the specific contractual agreements with the National Health Organization. From a general point of view, HealthAware contributes to the concrete realizations of a bidirectional access channel between Health Organizations and users in poor communities, which not only allows the communication of appropriate content in both directions, but get 'monetized' and in so doing becomes a revenue generator.
26
Hadji, Mutambuli James. "An evaluation of the government communication and information system's communication strategy: a case study of the 16 days of activism campaign in Soshanguve." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1004900.
Full textAbstract:
United Nation's (UN) millennium development goal number three is aimed at eliminating gender inequality and empowering women. Gender-based violence is recognised as a global public health and human rights problem that leads to high rates of morbidity and mortality, including sexually transmitted infections, depression, post-traumatic stress disorder, substance dependence and suicide. In responding to this international public health and human rights concern, the South African government has adopted numerous public health communication strategies to highlight the plight of women and children. One of the campaigns that are conducted in South Africa is the 16 Days of Activism for No Violence Against Women and Children (16 Days of Activism Campaign). This campaign was introduced in 1999 but the literature review reveals that to date, no studies have focused on its evaluation. As such, the purpose of this study is to evaluate the 16 Days of Activism Campaign with special reference to the Soshanguve community in Gauteng province. This study builds on two theories, namely the excellence theory and the diffusion of innovation theory. Mixed research methods (also called triangulation) was used whereby in-depth interviews were conducted with representatives from the Government Communication and Information System and the Department of Women, Children and People with Disability to establish the promotion strategies used in the campaign and the methods used to assess the effectiveness of the campaign. Furthermore, a self-administered questionnaire survey was conducted within the Soshanguve community to evaluate the promotion strategies and assess the impact of the campaign.This study revealed a high level of reliance on the television, radio and newspapers in the communication strategies. Both government departments acknowledged that they do not have a tool to evaluate the effectiveness of the campaign from the receivers‟ perspective. The Soshanguve community felt that in essence the campaign is relevant but not on time. The residents viewed the study as an important part of creating awareness about the campaign and they believed the campaign helped them to know what to do when faced with gender-based violence so that they can assist those who are affected by it.
27
Haberle, Nikky. "Developing an evaluative framework for information literacy interventions." Thesis, Cape Technikon, 2001. http://hdl.handle.net/20.500.11838/1892.
Full textAbstract:
Thesis (MTech(Education)--Cape Technikon, Cape Town, 2001This study presents a theoretical evaluative framework for information literacy initiatives. The evaluative framework is based on a holistic behavioural taxonomic approach incorporating affective, cognitive, and physical domains. In this study the behavioural taxonomic approach was applied to the evaluation of a historical information literacy initiative, the IFYE (Integrated First Year Experience), developed by the Cape T echnikon in 1997, South Africa. The motivating factor behind the evaluation was to determine whether it would be suitable as an implementable initiative at other institutions in the Western Cape. This coincided with the aims of Infolit, who had invited institutions of Higher Education to submit pilot projects on information literacy in a drive to promote information literacy throughout the Western Cape. Although the IFYE initiative may not have realised its full potential, information literacy has drawn continued interest and other initiatives have since been developed. Application of two eXlsttng taxonomles, demonstrated distinct limitations in their application and a new taxonomy was developed within the South African educational context. The new taxonomy was applied to the theoretical evaluation of an innovative elearning information literacy initiative developed by the Cape Technikon in 2000, which has been accepted by Infolit for wider implementation throughout the Western Cape. The final section of the study presents recommendations based on the evaluation of the elearning initiative, information literacy initiatives in general, and structural changes to the developed taxonomy. Areas for further research are also discussed.
28
Van, der Merwe Daisy Margaret. "A pilot project for the development of guidelines towards the establishment of a telecentre in a rural agricultural community in South Africa." Diss., Pretoria : [s.n.], 2001. http://upetd.up.ac.za/thesis/available/etd-02282006-090143/.
Full text
29
Mdlokovi, Lulama Reuben. "An evaluation of the process and impact of outsourcing information technology (IT) services by Eastern Cape Treasury Department (ECTD) to the State Information Technology Agency (SITA)." Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1160/.
Full textAbstract:
Thesis (M.B.A. (Rhodes Investec Business School)) - Rhodes University, 2008.Submitted in partial fulfilment of the requirements for the degree Master of Business Administration in the Rhodes Investec Business School (RIBS)
30
Crafford, Jacobus Marthinus. "n Navraagstelsel van tyddeeloorde in Suid-Afrika vir RCI-lede en potensiële kopers van tyddeelbelang." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52362.
Full textAbstract:
Thesis (MA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: Timesharing is one of the sectors of the tourism industry that has grown at a tremendous rate in the recent past. In South Africa, after adverse publicity and severe internal conflict in the early years, the timeshare industry is growing as this way of holidaying becomes more popular. Much is also expected of the tourism industry as a major contributor towards improving the socio-economic situation in this country. It is therefore essential that geographers and more specifically geographical information system specialists get involved in research on timeshare and related topics. This thesis investigates the potential use of geographical information systems (GIS) in the timeshare industry in South Africa. The main focus of the research is on the development of a timeshare information system (TIS). The TIS was developed by using the ArcView GIS programme and Avenue programming language and it incorporates the points system as the most popular timeshare type in South Africa. The main aim of the TIS is to find possible holiday resort destinations within South Africa that will satisfy the timeshare owner's holiday needs, at the touch of a button. To produce these results the user is asked a series of questions and he/she is expected to make some selections. This information is then processed to make it possible for the scripts that have been compiled to extract the correct results from the destination database. This comprehensive database has been compiled from existing sources. The final results are then shown to the user on regional maps of South Africa. These maps have been compiled beforehand for use during the programming phase, but also for the purpose of doing location and spatial analysis. In conclusion, the results have been tested by means of a case example. The results produced by the TIS have been verified as being correct. Although the TIS is not ready for the timeshare market at this stage it could, with slight adjustments, be of use and is a positive step in the right direction and is in line with modem trends in the industry. Keywords ArcView / Avenue / Exchange companies / Geographical information systems (GIS) / Graphical user interface / Points system / Resort Condominium International (RCI) / South Africa / Timeshare destination database / Timeshare industry / Timeshare owners / Timeshare resort facilities / Timeshare resorts / Timesharing / Tourism geography
AFRIKAANSE OPSOMMING: Eiendomstyddeling is een van die sektore van die toerisme-industrie wat tans wêreldwyd die meeste groei toon. In Suid-Afrika waar eiendomstyddeling aanvanklik gekniehalter is deur swak publisiteit en interne konflik, toon die bedryf besondere groei soos dié manier van vakansie hou, meer gewild raak. Baie word van die toerismebedryf verwag om 'n beduidende bydrae te maak tot die verbetering van sosio-ekonomiese toestande in die land. Juis hierom is navorsing oor tyddeling en verwante onderwerpe besonder belangrik. Geograwe en meer spesifiek geografiese inligtingstelselspesialiste kan in dié opsig belangrike rolspelers wees. Hierdie navorsingsverhandeling speur die gebruiksmoontlikhede van geografiese inligtingstelsels (GIS) in die tyddeelindustrie in Suid-Afrika na. Die hoof fokus van die navorsing val op die ontwikkeling van 'n tyddeelinligtingstelsel (TIS) met behulp van ArcView GIS programmatuur en Avenue programmeertaal. Hierdie TIS poog om die keuse van 'n geskikte vakansiebestemming in Suid-Afrika vir die tyddeeleienaar en potensiële koper te vergemaklik en inkorporeer in die proses die puntestelsel as tyddeeltipe. Die program stel aan die gebruiker 'n reeks vrae en seleksie opsies, waaruit dan 'n resultaat van oorde wat aan sy/haar vakansiebehoeftes voldoen, aan hom/haar voorgehou word. Hierdie resultate word getrek uit 'n omvattende tyddeelbestemmingsdatabasis wat uit bestaande bronne saamgestel is. Hierdie databasis word op verskeie stadiums deur die loop van die gebruiksproses deur die opgestelde programkode ondervrae. Tesame hiermee word die resultate ruimtelik en nie-ruimtelik aan die gebruiker vertoon. Hierdie ruimtelike komponent hang nou saam met die kartering van die tyddeeloorde in Suid-Afrika, 'n proses waartydens die ligging en verspreiding van hierdie oorde ook aandag kry. Ter afsluiting word die resultate aan die hand van 'n toetsvoorbeeld geverifieer. Die TIS lewer bevredigende resultate en hoewel dit nie in sy huidige formaat gereed is vir die tyddeelmark nie, is dit 'n positiewe stap en in lyn met moderne neigings in die industrie. Trefwoorde ArcView / Avenue / Blybeurtbedryf / Geografiese inligtingstelsels (GIS) / Grafiese koppelvlak / Puntestelsel / Resort Condominium International (RCI) / Suid-Afrika / Toerismegeografie / Tyddeelbelang / Tyddeelbestemmingsdatabasis / Tyddeeleienaars / Tyddeelindustrie / Tyddeeloorde / Tyddeeloordfasiliteite / Tyddeling / Uitruilondernemings
31
Hart, James Andrew. "Information as a service for dairy farmers." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/16000.
Full textAbstract:
Communication with an organisation’s customers has become one of the most important factors that play a role in doing business today. Organisations that supply their customers with correct and different kinds of information create customer loyalty. Dairy farmers are no exception to the rule, because of the ongoing planning that dairy farmers need to do on a daily basis. Dairy farming in South Africa is extremely price sensitive and therefore information that can help in decision making plays an important role in making the right decision at the right time. The Internet has become an essential environment where information is readily available to anyone who has access to the technologies, such as smartphones, computers and tablets. Thus, it will be beneficial for both the organisation and the dairy farmer to have relevant information available on the organisation’s website. The information that is made available to the dairy farmers on these websites needs to be updated on a daily basis. The information must be relevant to dairy farming and must provide additional information besides the information that the specific organisation specialises in. Information as a Service (IaaS) for Dairy Farmers in South Africa is the focus of this research. The purpose of the investigation is to provide a means of providing the information needed by dairy farmers in South Africa, to enable them to make the right decisions on an operational level. The empirical data were collected, analysed and interpreted. From these findings a proposed communications framework is created to assist organisations to better communicate with dairy farmers in South Africa. The purpose of this research study is to design a framework which will provide IaaS to dairy farmers in South Africa. The research determined the different ways in which organisations can communicate with dairy farmers and the best time period in which that communication should take place for each specific communication strategy. Therefore, the aim of the research study was to determine the best ways to communicate with dairy farmers. A clear knowledge of the technologies that dairy farmers use to manage information was determined by the research study. The required information that dairy farmers need to make the correct decisions suitable for the requirement of farming on a practical level was determined by the research study.The proposed framework on Information as a Service for Dairy Farmers could help organisations to supply dairy farmers with the right information at the right time. The proposed framework will assist organisations dealing with dairy farmers easier and will also assist farmers, because the information provided as a service will be relevant to dairy farming. The treatise is an exploratory, mixed method research study which consists of literature reviews, surveys and cross-sectional studies. Secondary resources was used to conduct literature studies to determine the information needed by dairy farmers. A questionnaire was compiled from existing questionnaires as well as from literature studies and was completed by the respective respondents in the dairy farming community. The survey also consists of questions that determine what dairy farmers think about the service they receive from the organisations that they deal with. A cross-sectional study was used to compare the information needed specifically by pasture-based dairy farmers in relation to total mixed-ration-based dairy farmers. Both Descriptive and Inferential Statistical methods will be used for the analysis of the data. The communication systems can vary from Self-Help Groups to Mobile Technology. The type of communication system will depend on the systems that the organisation have available for their customers. The timing of communication with dairy farmers needs to be convenient and depends, according to literature, on the type of social networking that the organisation might use. An organisation that deals with dairy farmers needs to decide which Social Media site is most suitable when it needs to communicate with dairy farmers. The technology used to access information consist of Laptops, Smart Phones, Tablets and Desktops. Agricultural organisations provide information which dairy farmers need, to give them the correct guidance in performing good farming practices in order to produce safe, high-quality milk. The study will conclude with the development of a proposed communications framework where agricultural organisations can provide information as a service to dairy farmers.
32
Jansen, van Rensburg Charmaine. "Online marketing of commercial and industrial properties and services in a small business." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020988.
Full textAbstract:
In view of the factors influencing and the steps in the design of a Website, building a successful Website will vary from business to business. This study investigates what is required from a small commercial and industrial property and services business to take their business online and create an effective Website. The environment of the property market reflected the role that government plays in the property industry and also the role of the private sector. Marketing in the real estate context indicated that if real estate agents have access to the right type of information, not only can they add value to their own organizations, but they can also capitalize on the same information to create added value for their clients. The elements of the marketing management process include four steps, namely to gather information, to set marketing goals and plan strategy, to organize and implement marketing strategy and to control the marketing activities. Marketing in the online environment showed that the Marketing Mix includes personalisation, privacy, customer services, community, site, security and sales promotion. The principles of online marketing revealed the important role of the customer and customer relationships. An investigation into the difference between e-commerce and online marketing made it clear that online marketing is one component of e-commerce. This study critically analysed the available literature in order to suggest a proposed framework of what should be included in the Website of a small commercial and industrial property and services business. In order to successfully research online marketing of commercial and industrial properties and services in a small business, a basic but thorough understanding of online marketing principles and Website content are important. In this study a qualitative research approach was followed where secondary sources were critically evaluated to design the required framework. Thereafter three Websites of marketing of commercial and industrial properties and services were content analysed to see whether anything else should be added to the framework. This would assist in taking a small business in commercial and industrial properties and services online. The framework suggests that the Website homepage content should include: Business overview/information Products/services What’s new Search Employment opportunities Interactive feedback Customer service/ assistance Index/directory Financial facts Links to other sites Online business services/utilities Guest book Frequently Asked Questions Messages from CEO A purposeful sample of three Websites was then content analysed so as to provide the information necessary to reach the objectives of the study. The following Websites were included in the content analysis: Broll, which operates as a national agency with international associations. The firm renders services (Estate Agency) and does not own property. Bruce McWilliams Industries Pty Ltd is operative in Port Elizabeth, Uitenhage and surrounds. It is a family business that owns property, which it develops and markets itself. Seeff is a national agency. It renders services (estate agency) and does not own property. Lastly, a narrative of a small commercial and industrial property and services business was created by means of document analysis of a specific business. The researcher was allowed to study the documents and diaries of the business in order to provide a narrative for this business. This narrative can be used as part of the envisaged Website for the business.
33
Manamela, Boitumelo Eddy. "Knowledge-sharing practices by legal information professionals at Hogan Lovells : law firm in South Africa and England." Diss., 2018. http://hdl.handle.net/10500/24389.
Full textAbstract:
Knowledge-sharing practices are all the actions aimed at improving the internal flow and use of knowledge within a virtual team. The collective knowledge of team members only becomes powerful if it is shared among those who possess common goals. The main purpose of this study was to explore the knowledge-sharing practices of Hogan Lovells’ virtual team of legal information professionals and establish how these practices could be enhanced in order to provide a superior information service to the firm’s lawyers. Hogan Lovells is a multinational law firm with offices in South Africa and England, and its virtual team of legal information professionals were experiencing challenges in sharing knowledge. The study adopted a qualitative methodology and a case-study research design. Interview guides were used to collect qualitative data from study Participants. Out of the 23 potential interviewees from the London and Johannesburg team who were purposively selected as the target population for the study, the researcher interviewed 14 on reaching the point of saturation. The Participants interviewed were in possession of suitable information related to the objectives of the study. Qualitative data collected were analysed using content analysis; findings were then made from the completed analysis. From the findings, it emerged that there were several gaps in the knowledge-sharing practices. Several enablers to the knowledge-sharing practices by legal information professionals were identified. The study recommended several ways by which the knowledge-sharing practices at Hogan Lovells’ virtual team of legal information professionals may be enhanced, amongst which are: formalising team meetings as a virtual community of practice, stimulating informal peer mentoring, valuing storytelling and regularly conducting After-Action Reviews. In addition to this, the virtual team should use other knowledge-sharing practices, such as brainstorming, subject-matter experts, and face-to-face virtual meetings. The study suggested that additional studies, particularly surveys and quantitative studies, be conducted on other virtual teams of legal information professionals in South Africa in order to explore their knowledge-sharing practices.Information Science
M. A. (Information Science)
34
Swanepoel, Marinus. "An information technology management model for academic information services." Thesis, 2012. http://hdl.handle.net/10210/6019.
Full textAbstract:
D.Phil.The dependancy of academic information services on information technology is growing, particularly as information technology is the primary infrastructure of a digital library . This is compounded by the fast changing/developing nature of information technology and the trend towards digitisation. The changing nature of information technology contributes to the need to manage it. The focus of this thesis is on the management of information technology with specific reference to the changing nature of this resource. The problem addressed is: What is the most effective way (model) of managing changing information technology in academic information services and how can the disciplines of the management of change and the management of technology be used to find such a way? To solve this problem and to find a suitable model with which to manage information technology the management of change as well the management of technology was studied. In doing so 11 variables (which should be included in a management model) were distilled from the literature. Directors of academic information services in the South African tertiary sector were approached to rank the variables, an exercise that indicated the more important variables in the South African context. The ranking was as follows: Vision of the role of information technology in the enterprise Integrated strategic information technology and business plans of the enterprise Environmental scanning Available resources in the enterprise Centralised management responsibility Information technology standards and architecture Technological forecasting Market analysis The human aspect with reference to mankind's influence on and use of technology Evaluation of the information technology Risk assessment. Of these 11 variables, the first six were identified as key criteria. When existing information technology models were evaluated, these key criteria were used as the most important measures of effectiveness. However, attempts to find a suitable existing model that accommodates all six key criteria were unsuccessful. Equally, the effort to find a model which could be adapted to meet the criteria, was unproductive, though an effort was made to enhance the most promising model. In the process it has also been established that there are additional measures to which a successful model must comply. The development of a new model was embarked upon with success. The development of the model was done in two stages. The first effort was limited to the six key variables, while it was expanded in the second attempt to include all 11 variables. The model reflects both the relationships between the variables and the influences exerted between them. In designing a model for the management of information technology, it was discovered that the aim or goal of the model should be an integral part of the model. Integrating the goal resulted in clarity and contributed towards understanding the relationships and influences between the variables. In evaluating the model after completion, it was concluded that none of the 11 variables were unique or restricted to the tertiary sector or to South Africa. This conclusion is significant because it implies that the model can be applied as a general model for the management of information technology, irrespective of economic sector or geographic location.
35
"An information technology infrastructure for resource sharing information in South African academic information services." Thesis, 2012. http://hdl.handle.net/10210/5411.
Full textAbstract:
D. Litt. et Phil.South African academic information services realise that they can no longer rely on their own information resources to provide in the growing information needs of their users, especially after access to the Internet and the vast number of information sources of the World-Wide Web have become available. Access is needed to digital full-text, sound, graphics, images, multimedia and hypermedia documents in national and international organisations. Cooperative resource sharing between the different organisations proved to be the only solution to the growing information problem. Academic information services are required to assist in creating digital study material, and in the transfer of digital text, multimedia and hypermedia for research, instruction and distance education. By implication, the development of an information technology infrastructure within the organisation, as well as nationally and internationally, has become essential. The purpose of this research was to examine what the current circumstances and futuristic information technology developments and events are under which South African academic information services have to develop an information technology infrastructure for resource sharing. To gather information on the current circumstances, a survey was done on initiatives taken by South African academic information services towards the development of an information technology infrastructure for resource sharing. Questionnaires were mailed to 37 South African academic information services, to which 34 responded. The Delphi interviewing technique was used to scrutinise future information technology developments and events that may influence the planning and development of an information technology infrastructure. A panel of 10 experts was selected to take part in the interviews. Scenario building was applied to show how planning and decisions by management could influence the outcome of an academic information service. The focal issue was the timely development of a digital academic information service within an information technology infrastructure. General conclusions of the study are: • Current organisational and national information and telecommunications network infrastructures cannot cope with the transfer of information sources, such as sound, image and digital full-text documents. Insufficient bandwidth for the effective transfer of information is a major problem. A flexible infrastructure which conforms to set standards, can adapt to new information technology developments and supports the business and information technology strategies of the host organisation, must be developed for resource sharing. The main recommendations of the research are: Access should be provided to all digital resources of national and international organisations irrespective of time or location. Electronic text centres can be employed to provide continuous access to digital resources. Development of an infrastructure for resource sharing should be a collaborative effort between the organisations towards acquiring and employing the essential and most suitable information technology. All academic information services should participate in a regional or national resource sharing cooperative. The value of cooperation and consortium membership lies in the availability of information sources in all formats to all users of the member organisations. Standards should be improved and maintained to ensure communication, retrieval and transfer of information sources. Information services should plan for larger bandwidth to cooperate within an international information infrastructure.
36
Oosthuizen, Gerrida Jacoba. "Participative management in academic information services." Thesis, 2012. http://hdl.handle.net/10210/6481.
Full textAbstract:
M.Inf.Enterprises are in the midst of some revolutionary changes in how people are managed in work situations. The major premise underlying work-force management traditionally has been that efficiency can be achieved best by imposing management control over workers' behaviour. Today, in response to massive evidence that control-oriented management models can produce outcomes that subvert the interest of both enterprises and the people who work in them, a new work-force management model is appearing - that of participative management. The premise of the emerging model is that enterprises must elicit the commitment of their employees if they are to achieve a sustainable competitive advantage in contemporary markets. Rather than relying on a "retain and control" management, enterprises in the future will apply a "share and learn" management where they will heavily rely of member self-management in pursuing collective objectives. This study intends to stress the fact that employee potential needs to be mobilised by management and can only show up as performance when employees are given opportunity to contribute to decision-making with the minimum interference of management. This study calls for a transformation of leadership willing to empower staff to participate fully and freely in the creation of the future. The time has come to transform the way in which leaders work with and provide leadership to staff in academic information services. Leaders in academic information services need to realise that employee participation will enhance commitment and performance for both employees and management. A review of literature revealed that participative management is more than only a willingness to share influence - formal patterns of participation need to be truely implemented where employees have a right to contribute on all levels of decision-making. Participation is not an absolute term - there are various degrees of participation and types of involvement programmes to apply. Participative management is more complex than simply allowing employees to make some of the decisions. It involves formal programmes which need to be effectively implemented. The empirical survey which was done through a twenty-item questionnaire distributed to seven academic information services in Gauteng, revealed that participative management is applied at these institutions but more in low-level decisions. This indicated that participation is still limited and controlled by management and is not yet experienced as a right by employees. This study also clearly showed that self-regulation occurs most effectively through self-managed work-teams. These teams offer the highest degree of decision-making autonomy to all levels of staff and are a unique and viable alternative to traditional forms of work design in academic information services. Directors and leaders of modern academic information services need to encourage and facilitate self-regulation among employees of all levels. This will help to cope more effectively with future challenges of rapid change and technological complexity that now threaten efforts to create more responsive academic information services.
37
Kgoetiane, Cecil H. "Towards a framework for maximizing information systems project maturity." 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001383.
Full textAbstract:
M. Tech. Business Information SystemsThe study aimed at conceptualizing a framework for maximizing Information Systems project maturity. Two factors led to the conception of the study namely, delays in Information Systems project maturity within the South African context and the resultant cost-savings that could be realized from applying appropriate Maturity Models, coupled with the proposed framework, towards reaching project maturity on schedule and on budget. To limit the scope, the South African Weather Service has been selected as the case for the research.
38
Khoza, Thuli Francis. "Providing services for culturally diverse students in academic libraries." Diss., 2006. http://hdl.handle.net/10500/2145.
Full textAbstract:
The purpose of this study was to investigate the role of academic libraries in providing services to culturally diverse student populations. In this study the information needs and information-seeking behaviour of the culturally diverse students of the Technikon Witwatersrand were analysed. The study also tried to establish whether there are differences in information needs and information-seeking behaviour of various cultural groups.
The empirical investigation was conducted by means of focus group interviews and a questionnaire survey on a sample of undergraduate students of the Technikon Witwatersrand. There were assumptions that African students have limited experience in using the academic library, have no computer and information handling skills and might have language difficulties. Therefore, the expectation was that African students might have problems in the use of the academic library. However, the results of the empirical study show that English and Afrikaans speaking students are experiencing more problems than African students.Information Science
M.Inf.
39
Yster, Segametsi E. "Information systems capability framework for a South African firm." 2014. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001590.
Full textAbstract:
M. Tech. Business Information SystemsInformation Systems (IS) capability can be viewed as a firm's valuable resources, and if controlled well, can contribute towards competitive and efficient business value. For the purpose of this study, IS capability is thus defined as the firm's ability to continuously derive business value from Information technology (IT) investments, and this includes the firm's IT personnel skills and competencies. The research argument driving the study was that IS capability is an outcome of good IS management and IT governance. However, to date, IS capability has not been defined beyond an expression of the firm to derive and leverage business value through IS continuously. Consequently, this dissertation conceptualizes a framework towards IS capability in a South African firm. In the study, IS capability is seen as achieved through a sound IT governance, IT management, and corporate governance. That is, the study was about how governance and management of IS happens in a typical firm. IS capability was studied by looking at how the firm makes IT decisions, prioritizes IT investments, business and IT collaborating to create the vision, IT leadership, and the management of information systems resources.
40
Mapetla, Palesa. "Specific selective outsourcing services in the information technology (IT) industry in South Africa." Thesis, 2009. http://hdl.handle.net/10210/2398.
Full textAbstract:
M.B.A.In the current decade, "whole of IT" outsourcing appears to be losing ground, and other options are being considered and sought, such as selective outsourcing. Every product, service, or technology has a life cycle, and although the outsourcing industry is at its maturity level, at the same time it is also going through various growth stages and still evolving with best practices. Wholesale or comprehensive outsourcing clearly seems to be on the decline. Highlights of this analysis are as follows: The whole of IT" outsourcing can be seen as a contract service agreement in which an organisation hands over the majority of IT responsibilities to an external company. These contracts are long-term agreements designed to give higher control and transparency on costs, generally with a fixed price arrangement. In the selective outsourcing model, organisations may choose to outsource part of their IT. For example, the IT infrastructure could be broken down into separate agreements for the IT network, desktop, applications, and help desk. Depending upon the spread and competencies of internal resources, the organisation may choose to outsource one or all of the components. Outsourcing has become one of today’s most powerful, organization shaping management tools and also more so in South Africa. Chapter Two covers the fact that companies experience growth based on specialization, expertise and excellence. It is growth based on focusing on those areas that most directly contribute to a company’s success. Outsourcing has become the new frontier for the modern business. When a decision is made to outsource, the company needs to decide which of the activities or services currently done in-house can be defined as being non-core to the business. It is very important that the management of these non-core functions is not outsourced. “The decision to outsource the IT function is primarily based on the need to get rid of an operational problem. IT can become a very expensive cost centre with all the difficulties associated with managing a technology intensive infrastructure” says Rose (1999:24). Outsourcing provides the opportunity to redesign the IT function, and the potential to access highly specialized skills to extend capability. The purpose of this research is to address the following problem statement: What percentage of the budget in the South African IT market by sector is spent on the specific mentioned selective outsourcing services? The author looks at this problem statement and uses available literature to do an in depth study to reach an understanding of the researched subject. In Chapter three, an appropriate research approach that is inductive has been followed. The telephone interview was chosen for data collection as the most suitable and cost effective method. A questionnaire was designed with undisguised questions to ensure consistency and relevance of the responses. The question construction that followed took into consideration question content, question wording, response structure, and question sequence. Finally, pre-testing of the measurement tool was done to ensure validity and reliability, thereby ensuring that a foundation was laid for Chapter Four in which presentation and analysis of the results are given. Chapter four presents the analyses and interprets the results of the study as supplied by respondents through the questionnaire. The results are presented in tables showing percentage figures and numbers for individual response categories, totals and averages to present a clear picture. Finally there is the analysis and interpretation of each section as presented in the tables. The researcher applies the literature discussed in Chapter Two to support and justify the use of the questions asked, and the application thereof to the concepts of the outsourcing and the specified selective outsourcing services business in South Africa. The research was conducted to address the problem and subproblems discussed in Chapter One. In conclusion in response to these problems, the investigated selective IT services which are mentioned in detail in chapter one model has emerged as an attractive alternative to the single-vendor approach. Essentially, a selective approach involves choosing best-of-breed vendors to administer various business services or business functions, leading to either a total or limited solution. However, although selective outsourcing may indeed address some longstanding outsourcing challenges, it also presents some new management issues.
41
Mostert, Bertha Jantine. "Parliamentary information sources, systems and services in South Africa and the role of parliamentary libraries in information provision." Thesis, 2004. http://hdl.handle.net/10530/285.
Full textAbstract:
Submitted in fulfilment of the academic requirements for the Degree of Doctor of Philosophy in Library and Information Science, Faculty of Arts, University of Zululand, 2004.Modern legislative functions demand that legislator's access, exploit and use information for effective decision making on a regular basis. It is increasingly assumed that legislative functions in a democratic country are becoming more complex as the electorate's political consciousness and knowledge of their rights and responsibilities is dramatically changing and transforming. During parliamentary sessions information is used for a variety of purposes. These include: preparation for speeches, participation in parliamentary debates, maintenance of formal and informal conversation with colleagues and constituents about matters of mutual concern, and to be able to contribute towards the legislative processes. It is also noted that during recess periods information is needed to communicate with constituents on a variety of issues. Parliamentary libraries are formal institutions whose specific functions are to provide information services to parliamentarians. Currently they provide a variety of services to parliamentarians such as searching and retrieval of information on request, pro-active information packages on specific topics, research assistance and photo-copying services. In some parliamentary libraries searching facilities to conduct electronic searches are part of the services rendered. Based on their close proximity to the parliament environment, it could be assumed that the libraries would be heavily utilised by the parliamentarians. Unfortunately, this is not always the case. The aim of the study was to determine the extent to which various information sources, services and systems are used by parliamentarians to access information. The role of parliamentary libraries within the parliamentary information provision sector was also investigated. Similarly, the efficienc\ of these services in satisfying the information needs of their clientele was also to be established. Specific attention was given to the utilization of electronic information sources, especially the Internet. It was assumed that unsatisfactory educational background of the majority of the current parliamentarians impedes their ability to access information sources. Both quantitative and qualitative research methods that involved largely surveys by use of questionnaires were used. Informal interviews and observation were also used to collect data for the study. Data was collected from the parliamentarians, both on a national and a provincial level, as well as from the parliamentary librarians. Two questionnaires were designed, one for the parliamentarians and a separate one for the librarians. Informal interviews with staff from the Library of Parliament, Cape Town were held to supplement information gained from the questionnaire. An observation schedule was used to capture information relating to the conditions at the Library of Parliament, Cape Town. The questionnaire for the parliamentarians was distributed to all parliamentarians on address lists provided by the parliaments, or those available on the Internet. Seven hundred and sixty questionnaires were mailed to parliamentarians and 167 were returned, giving a return rate of 23%. It was recognized that a low response rate is common on related studies reported in the literature. The low response rate, in our view, did not obscure the validity of the results obtained from the study. The questionnaire for the Parliamentary Libraries was mailed to all ten of the parliamentary libraries and a 100% response rate was obtained. The major findings of the stud} were that South African parliamentarians indeed had the same incessant need for information as their counterparts in other countries. A variety of information needs were expressed, many of which could be directly related to the portfolio or committee to which the parliamentarian was attached. Three major information needs however emerged i.e. the need for information on governance, politics and provincial issues, as well as safety and security. It was found that the respondents used various information sources, services and systems to satisfy their information needs. The strongest preferences were expressed for printed materials; however utilization of electronic sources were strongly supported. In respect of using electronic sources a number of problems were highlighted by the respondents. Both formal and informal information services and systems were utilized a lot less than anticipated. However, a close relationship was found between the level of education of the parliamentarian and the variety of sources used. For example, the higher the educational levels attained the wider the variety of sources used. It was interesting to note that only a small discrepancy was found between the preference to receive information in a printed or an electronic format. The oral medium, which is a prevalent medium within the African continent, was the least preferred. The respondents notably preferred to took for the information themselves, but a large group also used an intermediary close to them, i.e. their Personal Assistants to do their information searches for them. Information sources utilized were mainly sources personally available to the parliamentarian. A large group also used their computers to search for information. Parliamentary libraries, even though they provide a variety of traditional and pro-active information services were not utilized optimally. This trend was reiterated by some of the librarians who mentioned that they were severely under-utilized even during parliamentary sessions. With the exception of the Library of Parliament, Cape Town, parliamentary libraries at provincial level are new developments, and as thus still busy establishing themselves as role-players in the information provision sector. The success of their activities varies from library to library, from being well-utilized units, to being severely-underutilized. Problems identified in this regard are the marketing of services and products and user-education. The majority of the libraries are moving progressively towards the utilization and the provision of electronic information sources for parliamentarians. Recommendations included an aggressive and effective marketing strategy to keep parliamentarians informed on the latest available products and services. In this respect, the electronic medium should be used optimally, either through the Intranet or the Internet. Innovative ways and means of user education should also be investigated. It is also recommended that the parliamentary Libraries develop a niche area for themselves in respect of the provision of electronic information services. Parliamentarians do not have the time, nor the expertise, to spend on doing fruitless searches. Particular attention should be given to the role of the Personal Assistant in the information seeking. Similarly, parliamentarians need to be educated about the advantages of using a skilled information-seeking intermediary instead of an unskilled person. Attention should be given to educating parliamentarians about the various information sources available to them, both within the parliamentary libraries, as well is in the country. Once again the parliamentary libraries could see this as a niche area for service delivery.
42
Scholes, Alfred Kenneth. "The organisation and accessibility of technical information in the industrial environment." Thesis, 2015. http://hdl.handle.net/10539/18623.
Full text
43
Lemekwane, Philip Marothi. "A model for enhancing business intelligence utilization." 2014. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001385.
Full textAbstract:
M. Tech. Business Information SystemsBusiness Intelligence is a broad category of applications and technologies used for gathering, storing, analysing, and providing access to data. It provides historical, current and predictive views of business operations. By so doing organizations are in a position of continuously improving their performance in congruency with their mission and vision. As a result, organizations need to have in place effective Business Intelligence systems that could enable them process and access quality information so as support business processes. The ineffective use of Business Intelligence tools and lack of trust on the integrity of data has led to the deployment of duplicate systems and roles within many organisations. This creates an environment where organisations often have multiple systems that are only known in one business unit. More so, it has created isolations and unnecessary independences of business units as they tend to work in silos. In addition, this creates a negative impact on the overall organisational performance leading to the organisation incurring unnecessary costs. This study aimed at developing a model for enhancing Business Intelligence utilization in order to improve organisational performance.
44
Mamorobela, Stevens Phaphadi. "Expert system for knowledge sharing and competitive advantage : a case of short-term insurance SME in Gauteng." 2012. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001384.
Full textAbstract:
M. Tech. Business Information SystemsBusiness Intelligence is a broad category of applications and technologies used for gathering, storing, analysing, and providing access to data. It provides historical, current and predictive views of business operations. By so doing organizations are in a position of continuously improving their performance in congruency with their mission and vision. As a result, organizations need to have in place effective Business Intelligence systems that could enable them process and access quality information so as support business processes. The ineffective use of Business Intelligence tools and lack of trust on the integrity of data has led to the deployment of duplicate systems and roles within many organisations. This creates an environment where organisations often have multiple systems that are only known in one business unit. More so, it has created isolations and unnecessary independences of business units as they tend to work in silos. In addition, this creates a negative impact on the overall organisational performance leading to the organisation incurring unnecessary costs. This study aimed at developing a model for enhancing Business Intelligence utilization in order to improve organisational performance.
45
Du, Toit Anna Sophia Adeline. "Inligtingbestuur in vervaardigingsondernemings." Thesis, 2012. http://hdl.handle.net/10210/6848.
Full textAbstract:
D.Litt. et Phil.The problem addressed in this study is to determine whether information is recognized as a resource in South African manufacturing enterprises and whether these enterprises use information to their competitive advantage. The role of information as a resource for competitive advantage is discussed and it is shown that the competitive position of enterprises can be strengthened on the strategic level if the information resources are efficiently managed. As a result of the lack of knowledge on the information management situation in manufacturing enterprises, an empirical investigation was necessary and a questionnaire was sent to enterprises in the Guateng province. South African manufacturing enterprises were grouped according to the strategic types identified by the Miles and Snow typology. Of the 172 respondents 21,5% were classified as Prospectors, 36,6% as Analyzers, 29,7% as Defenders and 12,2% as Reactors. The majority of the respondents pointed out that they frequently scanned the environment, but formal environmental scanning systems existed at only 20% of the enterprises. The majority of South African manufacturing enterprises are currently in Strategic Management Phase 2. Attention is paid to the strategic management of products with the emphasis on market growth and market share in comparison to those of competitors. The way in which information is managed in manufacturing enterprises relates to the management typology applied in these enterprises. Information is managed very fragmentally in South African manufacturing enterprises and integrated information management systems exist at only a small percentage of enterprises. The majority of enterprises are in Development Phase 2 of information management, that is, the management of corporate automated technology. Formal information management departments are found more regularly at Prospectors and Analyzers than at Defenders and Reactors. Prospectors and Analyzers make more use of information management systems. The proportion of personnel involved with information management is higher at Analyzers than at any of the other strategic types. Analyzers also apply records management more frequently than the others. More than half of the respondents evaluated their investments in information management resources periodically in order to determine practical use and value. Employee development was encouraged with 94,9% of the respondents and 9,9% of the enterprises were classified as learning organizations. It is concluded that information management is applied in South African manufacturing enterprises but that it is not used to the competitive advantage of these enterprises. It is recommended that South African manufacturing enterprises integrate information management with the other enterprise functions and that information management be a strategic management function. Manufacturing enterprises should strive to reach the Strategic Management Phase 4 as well as Phase 5 of information management. Guidelines are provided on how information management can be implemented as a strategic management function within enterprises classified as Prospectors, Analyzers, Defenders and Reactors. Unstableness and change are the main characteristics of the South African manufacturing industry and this changing environment makes it necessary to react appropriately in order to obtain competitive advantage. South African manufacturing enterprises should therefore strive towards a new management typology called Renewers or learning organizations.
46
Naidoo, Prashanth. "The impact of business and information technology strategy alignment on service in the Johannesburg area." 2012. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000305.
Full text
47
Freeme, David. "Measuring the effectiveness of human resource information systems in the financial services sector." Thesis, 1995. https://hdl.handle.net/10539/24692.
Full text
48
Matli, Walter. "Information services framework towards developing capacity for people who are not in employment, education or training in Gauteng Province of South Africa." Thesis, 2019. http://hdl.handle.net/10500/25954.
Full textAbstract:
Includes bibliographical references (leaves 238- 250)People who are Not in Employment, Education or Training (NEET) in the Gauteng province are faced with a number of challenges that have many detrimental effects. One major issue is the large number of NEET people who are information illiterate to operate information services that are largely web based. Previously, information services used to be more static in nature, but ICT advancement have enabled flexibility in terms of how people actively search for developmental and work opportunities information. Scholars and research institutions have conducted extensive studies on developing the capacity of NEET people. However, there was little evidence of studies that focus on services that serve information to this community of NEET people. Therefore, this thesis aims to propose an information services framework and provide an insightful discussion about information services and NEET people. Data were collected primarily through semi-structured interviews with NEET people and, in the process, observations transpired along, with document analysis. The study adopted qualitative research and the findings were analysed thematically in line with the objectives of the study. The study revealed that intervention programmes are important to support NEET people to gain confidence and prepare them for work by refining their skills. In addition, there are initiatives that offer support and training at no cost. The major findings of the study were that there are inequalities experienced by NEET people because of socio-economic issues. It was also discovered that there are NEET people who are self-taught to utilise information services on ICT platforms. The study concludes that information literacy is important for NEET people to proficiently make use of information services to search for information. Work experience topped the agenda in terms of challenges experienced by NEET people when seeking for work. Furthermore, seeking for work or developmental opportunities information is an emotionally draining exercise for most NEET people. Such that some of the NEET people have indicated that they feel discouraged, particularly when continuously being rejected by potential organisations. Good education remains important as it has the capacity to build the individual’s mind and better place the individual’s mind to demonstrate passion towards what the persons envisage to do. A further study is recommended to investigate the extent to which lack of ICT skills has an impact on increasing the risk of NEET people remaining NEET.
Information Science
D. Litt. et Phil. (Information Science)
49
Lokwe, Lubabalo. "The effectiveness of implementing on e-government services at the State Information Technology Agency." 2014. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001573.
Full textAbstract:
M. Tech. Business AdministrationIt has been noted that in developing countries, including South Africa, many projects on e-Government implementation have failed, while others have added very little value to the everyday lives of the citizenry. Broad reasons for the partial success or failure are related, inter alia, to people, policy, process or infrastructure. According to the management report of 2010 SITA (PTY) Ltd, there are many factors affecting the implementation of e-Government services. In terms of governance, there is a lack of both vision and consultation. In addition, there no is centralised budget for e-Government projects. The other challenge faced by SITA is that of skills inefficiency, as well as lack of technological upgrading that affects e-Government. In terms of process, employees are working in silos; there is no collaboration, and e-Government is a non-integrated service delivery process. The research purpose can be stated into the following objective: To identify governance, technology and financial factors that affect effective implementation of e-Government services at SITA (PTY) Ltd.
50
Phatudi, Tebogo L. J. "The role of an information centre at a distance in-service training institution for teachers." Thesis, 2014. http://hdl.handle.net/10210/12318.
Full text