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Journal articles on the topic 'Learning and growth perspective'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Saputri, Ema Mustika, Indra Lila Kusuma, and Iin Emy Prastiwi. "PENGARUH PENGUKURAN BALANCE SCORECARD TERHADAP KINERJA PERUSAHAAN (STUDI KASUS PT. INDO VENEER UTAMA)." Jurnal Akuntansi dan Pajak 22, no. 1 (2021): 204. http://dx.doi.org/10.29040/jap.v22i1.2722.

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This research was aimed to influence of financial perspectives, customer perspectives, internal business perspectives, growth and learning perspectives on company performance. PT. Indo Veneer Utama. The analysis used an independent variable of ompany performance and the independent perspectives of finance, customers, internal business, and growth and learning. The sample of this reseach are work es on PT. Indo Veneer Utama.The sample was canducted by random sampling method. Callecting data was to 82 questionnaires. The results of this study indicate that financial perspectives, customer perspe

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Manik, M. Bay Hakqi, Tri Inda Fadhila Rahma, and Muhammad Ikhsan Harahap. "Analisis Pengukuran Kinerja Perusahaan Asuransi Dengan Konsep Balanced Scorecard (Studi Kasus Pada PT. BRILife Syariah Cabang Gatot Subroto)." Jurnal Manajemen Akuntansi (JUMSI) 4, no. 1 (2023): 193–203. http://dx.doi.org/10.36987/jumsi.v4i1.4841.

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The Balanced Scorecard is a process that allows companies to evaluate strategies based on four perspectives. The purpose of this study to determine the effect of measuring the company's performance with the concept of balance scorecard using financial perspective, customer perspective, internal business perspective and growth and learning perspective of PT. BRILife Syariah Branch Gatot Subroto. This research is a quantitative research, and the source of data obtained is secondary data using annual financial statements in accordance with the variables used during the period (2019-2020). Populat

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Haris, R. Abdul, Karnadi Karnadi, and Randika Fandiyanto. "PENGUKURAN DAN EVALUASI KINERJA PERUSAHAAN PADA PT. ARTANIAGA MEGAH GEMILANG LECES PROBOLINGGO DENGAN MENGGUNAKAN BALANCE SCORECARD." Jurnal Mahasiswa Entrepreneurship (JME) 2, no. 10 (2023): 2308. http://dx.doi.org/10.36841/jme.v2i10.3654.

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Performance is a large part of the company's achievements and increases the company's survival. Performance measurement in 2019 dimensions are measured using Balanced Scorecard with four perspectives as dimensions. The four perspectives in question are: Finance, Customers, Internal Business, Learning and Growth as measuring tools for measuring and evaluating PT. Artaniaga Megah Gemilang Leces Probolinggo. The evaluation results obtained from the Financial Perspective achieved net profit performance still under control with an achievement of 98.90% or Rp. 1,575,179,805,- this is control i

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Suprihati, Suprihati. "The Effect of Balanced Scorecard Measurement of Financial Perspective, Customers, Internal Business Processes, Learning and Growth on Company Performance." Ijtimā'iyya: Journal of Muslim Society Research 4, no. 2 (2019): 197–209. http://dx.doi.org/10.24090/ijtimaiyya.v4i2.3087.

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The purpose of this study was to determine the effect of partial and simultaneous financial perspectives, customer perspectives, internal business perspectives and growth and learning perspectives on the performance of Parama Indonesia Inc., with a sample of 33 respondents. The data analysis technique uses multiple linear regression analysis. From the partial results, it is known that the financial perspective variable has a tcount of 2.677 greater than t table of 2.048 with a significance value of 0.012 <0.05; this means that the financial perspective has a partial effect on the performanc

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Ferdinandus, Stenly Jacobus, Reniati Reniati, and Hillary Theophani Parera. "ANALYSIS OF FINANCIAL PERFORMANCE BASED ON THE BALANCED SCORECARD METHOD BEFORE AND DURING COVID-19 PANDEMIC AT PT. BANK TABUNGAN NEGARA, TBK." Integrated Journal of Business and Economics 6, no. 3 (2022): 270. http://dx.doi.org/10.33019/ijbe.v6i3.539.

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The balanced scorecard is a strategy implemented by the company in improving the overall performance of the company, which is not only seen from a financial perspective but also non-financial ones such as; customer perspective, internal business process perspective and learning and growth perspective. This study uses primary data in the form of a questionnaire and it is divided into two parts, namely before the COVID-19 pandemic and during the COVID-19 pandemic. The purpose of this study was to determine whether the balanced scorecard, in this case the four perspectives, had an effect on finan

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Adibakhara, Muhammad Gusti. "Balance Scorecard (BSC) PT. Pos Indonesia (PERSERO)." CENDEKIA : Jurnal Penelitian dan Pengkajian Ilmiah 2, no. 7 (2025): 1074–78. https://doi.org/10.62335/cendekia.v2i7.1509.

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Balanced scorecard (BSC) is one of the performance measurement alternatives that aims to combine financial and non-financial performance measures. This measurement is the result of a process based on the mission and strategy of a company. There are four specs measured in the balanced scorecard (BSC), namely the financial perspective, the consumer customer perspective, the perspective of the business process and the perspective of growth and learning. The performance improvement is viewed from four perspectives, namely the financial perspective, the customer perspective, the perspective of inte

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Nany, Magdalena, Lyna Raharjo, and Kartika W.H. "PENERAPAN BALANCED SCORECARD SEBAGAI PENGUKUR KINERJA MANAJEMEN PADA RUMAH SAKIT UMUM DAERAH INDRAMAYU." Jurnal Riset Akuntansi dan Keuangan 4, no. 1 (2008): 48. http://dx.doi.org/10.21460/jrak.2008.41.142.

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The objective of this research was to measure management's performcmce by applying balanced scorecard. Balanced scorecard is a contemporary managernent tool used to upgrade organization's capability by multiplying financial performance. Balanced scorecard has 4 perspectives.These perspectives are financial perspective, customer perspective, process intern business perspective and learning and growth perspective. Data were collected by questionnaire and interview. Thirty 'five patients and 40 employees from District Hospital of Indrar4oyu were taken as samples. The results-obtainedfrom applytng

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Bria Seran, Rikhardus, Otto Randa Payangan, and Sumardi Sumardi. "The Application of the Balanced Scorecard as a Method of Implementing Strategies in an Effort to Improve the Performance of the University of Timor." HASANUDDIN JOURNAL OF BUSINESS STRATEGY 1, no. 4 (2019): 67–73. http://dx.doi.org/10.26487/hjbs.v1i4.288.

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This study aims to find out Knowing 1) the application of balance scoreCard by translating the vision, mission of the University of Timor based on four perspectives, 2) Measuring the performance of the University of Timor based on the balanced scorecard perspective. This research is qualitative research. The sample in this study was 316 respondents consisting of lecturers, students and alumni of the University of Timor and using random sampling techniques. Data were analyzed by qualitative analysis methods. The results of the study show that translating vision and mission into four perspective

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Nurul Amelia and Wirawan Widjanarko. "ANALYSIS OF THE APPLICATION OF THE BALANCE SCORECARD METHOD IN MEASURING THE PERFORMANCE OF PT. KENCANA PESAKA ABADI." Jurnal Ilmiah Akuntansi dan Manajemen 19, no. 2 (2023): 114–25. http://dx.doi.org/10.31599/jiam.v19i2.684.

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This study aims to analyze the company using four perspectives, namely the financial perspective. Customer perspective, internal business process perspective, learning and growth perspective. The research method used is descriptive qualitative using secondary and primary data sources of PT Kencana Pesaka Abadi in 2018-2020 and data collection methods using documentation, observation and interviews. Results Based on research that the application of the Balance Scorecard method in measuring company performance 2018-2020 has been effective with the company's health level. KEP-100/MBU/2002 77.83%

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Oktaviane, Ellen, and Steph Subanidja. "Balance Scorecaed sebagai pengukuran kinerja pada PT. Bank X kantor cabang utama di wilayah jakarta utara." Jurnal Riset Perbankan, Manajemen, dan Akuntansi 2, no. 2 (2018): 97. http://dx.doi.org/10.56174/jrpma.v2i2.32.

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The purpose of this research is to describe four perspectives on balance scorecard as performance measurement at PT Bank X Main Branch Office in North Jakarta Area. These four perspectives are financial perspective, customer perspective, internal business process perspective and growth and learning perspective. Based on the results of the analysis financial perspective fluctuating tends to decrease, the customer perspective fluctuating tend to decrease, the internal business processes perspective fluctuating tend to increase, the growth and learning perspective is very good. With this descript

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Dewi, Rika Puspita, Nazaruddin Matondang, and Yeni Absah. "Design of PD Pasar Medan City Performance Measurement Using the Balanced Scorecard Method." International Journal of Research and Review 9, no. 2 (2022): 411–18. http://dx.doi.org/10.52403/ijrr.20220252.

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This study aims to determine the performance of PD Pasar Medan City using the Balanced Scorecard method using four perspectives, namely: (1) financial perspective, (2) customer perspective, (3) internal business process perspective, and (4) learning and growth perspective. This type of research is a case study. Data collection techniques used are interviews, documentation, observation and questionnaires whose samples consist of traders and employees. The data analysis techniques used are (1) financial perspective, namely financial ratio analysis, (2) customer perspective using Multi-attribute

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Akseptori, Ristanti, R. A. Norromadani Yuniati, Danis Maulana, and Murni Sari Dewi. "Key Performance Indicator Merujuk pada Perspektif Proses Bisnis Internal dan Perspektif Pembelajaran dan Pertumbuhan." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 7, no. 1 (2022): 118–34. http://dx.doi.org/10.29407/nusamba.v7i1.17396.

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This study aims to optimize performance by modelling Key Performance Indicators (KPI). The method used in this study is the Human Resources Scorecard involving two perspectives, namely the internal business process perspective and the learning and growth perspective. The study results refer to two HRSC perspectives, namely the measure of performance drivers that the company can apply as a standard for evaluating the performance of employees in the Compensation and Benefits section of the HCM division. The two perspectives, namely the internal business process and the learning and growth perspe

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Akseptori, Ristanti, R. A. Norromadani Yuniati, Danis Maulana, and Murni Sari Dewi. "Key Performance Indicator Merujuk pada Perspektif Proses Bisnis Internal dan Perspektif Pembelajaran dan Pertumbuhan." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 7, no. 1 (2022): 118–34. http://dx.doi.org/10.29407/nusamba.v7i1.17396.

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This study aims to optimize performance by modelling Key Performance Indicators (KPI). The method used in this study is the Human Resources Scorecard involving two perspectives, namely the internal business process perspective and the learning and growth perspective. The study results refer to two HRSC perspectives, namely the measure of performance drivers that the company can apply as a standard for evaluating the performance of employees in the Compensation and Benefits section of the HCM division. The two perspectives, namely the internal business process and the learning and growth perspe

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Roselina, Lathi Putri Rusarditya, Syamsul Maarif M., and Djohar Setiadi. "SMEs Competitiveness Development in Small Industrial Village (PIK) of Pulogadung by Government Agency as a Public Sector." International Journal of Research and Review 7, no. 7 (2020): 425–34. https://doi.org/10.5281/zenodo.3982543.

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Small Industrial Village (PIK) of Pulogadung is the center of SMEs in East Jakarta, Indonesia, and managed by Management Unit of Small and Medium-sized Enterprises Development Centers and Pulogadung Settlements(UPK PPUKMPP) which is a government agency to assist SMEs. The research aims to analyze strategies in financial perspectives, customer perspectives, internal business process perspectives, and learning & growth perspectives, and also to recommend priorities strategies in the development of SMEs in PIK Pulogadung. The data collection methods are in-depth interviews and survey techniqu

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Junisa Anugra Putri, Ikbal Mahadi Aziz, and Ummul Khair. "ANALYSIS OF THE APPLICATION OF BALANCED SCORECARD TO THE PERFORMANCE OF MICRO SMALL MEDIUM ENTERPRISES ENGGAL FURNITURE INDUSTRY." Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) 6, no. 2 (2023): 228–41. http://dx.doi.org/10.36085/jamekis.v6i2.5296.

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The performance of medium-sized MSMEs is a description of the performance conditions of an MSME which is analyzed by four perspectives of Finance, Customers, Internal Business, Learning and Growth, This study aims to determine the performance of Enggal Furniture using the balance scorecard method.This research was conducted at Enggal Furniture. The type of data used in this study is qualitative data while the data sources are primary, secondary. Data collection methods are carried out using documentation, interviews. Data analysis techniques using balance scorecard analysis with four perspecti

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Nabilla, Febryna Fitri, and Crestofel Lantu Donald. "Designing Performance Appraisal Using Balanced Scorecard Methods for PT Talenta Indonesia Raya." International Journal of Current Science Research and Review 06, no. 01 (2023): 554–60. https://doi.org/10.5281/zenodo.7568914.

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<strong>ABSTRACT: </strong>The Balanced Scorecard concept is a comprehensive instrument that requires each organizational unit to modify its actions in order to meet goals while establishing a company plan. (Benková, Gallo, Balogová, & Nemec, 2020) . Individual business units in organizations must identify their metrics in order to connect the four BSC key views. These views include the financial perspective, customer perspective, the internal process perspective, the learning and growth perspective.The primary goal of the Balanced Scorecard idea is to ensure that the firm is

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Putri, Nadilla Vidya, and Rulfah M. Daud. "PENGUKURAN KINERJA BALANCED SCORECARD (STUDI KASUS PADA PT. TELKOM INDONESIA TBK., WITEL SUMATERA UTARA)." Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi 8, no. 3 (2023): 356–66. http://dx.doi.org/10.24815/jimeka.v8i3.24518.

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This study's purpose is to analyze company performance from a customer, internal business process, learning and growth, and financial perspectives using the balanced scorecard approach at PT. Telkom Indonesia Tbk., Witel North Sumatra. The sampling method used is purposive sampling. The number of employee and customer/consumer respondents taken for this study were 44 and 78 respectively. The results showed the company's performance PT. Telkom Indonesia Tbk., Witel Sumatera Utara on a good customer perspective (mean 3.90) with a BSC score of 78.00%, on a very good internal business process pers

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Nurahma Tresani, Muhammad Fajar Kamal Dan. "Pengaruh Implementasi Balanced Scorecard Terhadap Kinerja Perusahaan pada PT Gramedia Asri Media." Jurnal Manajemen Bisnis dan Kewirausahaan 3, no. 6 (2019): 54. http://dx.doi.org/10.24912/jmbk.v3i6.6097.

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This study aims to determine the effect of implementation scorecard that divided into 4 perspectives, it called financial perspective, customer perspective, perspective internal business processes, and learning & growth perspective on the performance of PT. Gramedia Asri Media. PT Gramedia Asri Media is a company of retail industry. The method used in this study is a survey with an associative type of research. The analysis starts with collecting data obtained from the distribution of questionnaires with the intended analysis unit, namely the store manager of PT Gramedia Asri Media. The da

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Tartiani, Yuni Astuti Tri, Ujang Sumarwan, and Sahara. "Perancangan Pengukuran Kinerja di PT Sayuran Siap Saji dengan Pendekatan Balanced Scorecard." MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah 14, no. 1 (2019): 35–43. http://dx.doi.org/10.29244/mikm.14.1.35-43.

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PT Sayuran Siap Saji is one of the fresh cut vegetable supplier companies that are developing. In maintaining existence as a result of increasingly fierce business competition, PT X needs to continue to improve its performance. The objectives of the research were to built performance measurement at PT Sayuran Siap Saji using Balanced Scorecard (BSC). BSC is a management tool in measuring performance comprehensively. This research used descriptive techniques through case studies. Determination of resource persons is done by purposive sampling method, namely five experts from the management of P

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Marheni, Marheni. "Penilaian Mutu Perguruan Tinggi Dengan Perspektif Balance Scorecard di IAIN Syaikh Abdurahman Siddik Bangka Belitung." SUSTAINABLE: Jurnal Kajian Mutu Pendidikan 2, no. 2 (2019): 228–44. http://dx.doi.org/10.32923/kjmp.v2i2.990.

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The purpose of this study is to assess the quality of tertiary institutions from four perspectives, namely financial perspective, customer perspective, internal business process perspective, learning and growth perspective for IAIN Sheikh Abdurahman Siddik Bangka Belitung. Based on the discussion and analysis of the data it can be concluded that 1) based on a financial perspective shows that the growth of assets and leverage shows that there is a tendency for growth; 2) Based on the measurement of the Growth and Learning perspective (Learning and Growth) explained that workers, lecturers and e

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van Witteloostuijn, Arjen, and Daan Kolkman. "Is firm growth random? A machine learning perspective." Journal of Business Venturing Insights 11 (June 2019): e00107. http://dx.doi.org/10.1016/j.jbvi.2018.e00107.

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Hidayat, Rachmad. "PERSPEKTIF BALANCED SCORE-CARD DALAM PENGUKURAN PRODUKTIVITAS ORGANISASI." EKUITAS (Jurnal Ekonomi dan Keuangan) 12, no. 2 (2017): 177. http://dx.doi.org/10.24034/j25485024.y2008.v12.i2.2073.

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Balanced Scorecard system may affect the company’s productivity in the forms of financial perspective, internal business process perspective, and learning as well as growth perspective. A manager shall consider its benefits before implementic the system to the company.This research uses quantitative data obtained from accounting and producting staffs. Data are analyzd by using statistical experiment as the analysis tool to test the hypothesi using F test to find out the correlation of research variable simultaneously, and t-test to find out the relationship of multiple linear regression of equ

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Hidayat, Rachmad. "PERSPEKTIF BALANCED SCORE-CARD DALAM PENGUKURAN PRODUKTIVITAS ORGANISASI." EKUITAS (Jurnal Ekonomi dan Keuangan) 12, no. 2 (2018): 177–201. http://dx.doi.org/10.24034/j25485024.y2008.v12.i2.302.

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Balanced Scorecard system may affect the company’s productivity in the forms of financial perspective, internal business process perspective, and learning as well as growth perspective. A manager shall consider its benefits before implementic the system to the company. This research uses quantitative data obtained from accounting and producting staffs. Data are analyzd by using statistical experiment as the analysis tool to test the hypothesi using F test to find out the correlation of research variable simultaneously, and t-test to find out the relationship of multiple linear regression of eq

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Baheshti, Ahmad, and Mochamad Tutuk Safirin. "Analyzing the Measurement of Employee Performance using Human Resources Scorecard Method and Analytical Hierarchy Process." Journal La Multiapp 5, no. 3 (2024): 245–50. http://dx.doi.org/10.37899/journallamultiapp.v5i3.1336.

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PT. XYZ is a marine cargo expedition company engaged in cargo transportation services, shipping and sea distributors. This study aims to measure employee performance of PT. XYZ using Human Resources Scorecard (HRSC) method where the measurement system is based on 4 perspectives which include financial, customer, internal business process, and learning and growth perspective. The weighting method using the Analytical Hierarchy Process (AHP). The results can be concluded that the financial perspective performance is 3.62, the customer perspective performance is 4, the internal business process p

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Polii, Bernadain D. "Evaluasi Program Implementasi Manajemen Mutu pada Politeknik Negeri Manado." Pedagogia: Jurnal Ilmiah Pendidikan 7, no. 2 (2015): 307–11. http://dx.doi.org/10.55215/pedagogia.v7i2.4906.

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The purpose of this study was to obtain information about evaluation of the implementation of a quality management program at Manado state Polytechnic. This study uses the Balanced Scorecard evaluation model that addresses four perspectives: customer perspective, learning and growth, internal business process perspective, a financial perspective. The analysis of a case study using qualitative and quantitative data. The process of data collection is through interviews, documentation, observations. The Results of the study are: (1) the customerâ€™s perspective shows excellent status with indicat

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Imeokparia, Lawrence, and Vivian Egboh. "Balance Scorecard Strategy and Financial Performance of Selected Food and Beverage Industry in Nigeria." JOURNAL OF ECONOMICS, FINANCE AND MANAGEMENT STUDIES 5, no. 09 (2022): 2792–804. https://doi.org/10.5281/zenodo.7132885.

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The study examined the effect of balanced scorecard strategy (learning and growth perspective, customers’ perspective) on the financial performance of five (5)selected food and beverage industry domicile in Lagos State. A survey research design was adopted for this study. One Thousand, five Hundred and Seven (1,057) copies of structured questionnaire were distributed to obtain information from the selected respondents from the companies. And a proportionate stratified sampling technique was used to select Four Hundred and Ten (410) staff for the study. Both descriptive statistics (Table,

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Oktavia Sari, Fhara, Sugianto Sugianto, Nina Yusnita Yamin, and Muhammad Ilham Pakawaru. "Balanced Scorecard as a Performance Measurement Tool for PT Aneka Tambang Tbk Listed on the Indonesia Stock Exchange." International Journal of Economics, Management and Accounting (IJEMA) 2, no. 12 (2025): 953–68. https://doi.org/10.47353/ijema.v2i12.255.

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This research aims to assess the performance of PT. Antam Tbk uses the Balanced Scorecard as a performance measurement tool for 2021-2023. The company's performance measurement will utilize four perspectives from the Balanced Scorecard, namely the financial perspective, the customer perspective, the internal business process perspective, and the learning and growth perspective. This study adopts a descriptive design and relies on secondary data, including annual reports and financial statements of PT. Antam Tbk for 2021-2023. The results show that the company's financial perspective shows a st

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Elistia, Elistia, Rojuaniah Rojuaniah, and Siti Mariam. "ANALISIS PENDEKATAN BALANCE SCORECARD TERHADAP SASARAN STRATEGIS PERGURUAN TINGGI SWASTA." JURNAL LENTERA BISNIS 13, no. 1 (2024): 485. http://dx.doi.org/10.34127/jrlab.v13i1.1044.

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Determining strategic targets for Private Higher Education (PHEI) has an impact on the growth and reputation of the organization, which is a key factor in the successful performance of private universities. One method of setting strategic targets can be to adopt the conceptual framework of the Balance Scorecard (BSC) perspective, namely the Internal Process Perspective, Customer Perspective, Learning and Growth Perspective, and Financial Perspective. Therefore, it is important to carry out this research to analyze the relevance of BSC adoption to the goals or targets of PHEI. The aim of this r

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Midkasna, Adesta, Kgs. M. Sobri, and Abdul Nadjib. "Performance of Public Procurement Goods and Services Units in Ogan Ilir Regency." Jurnal Administrasi Publik Public Administration Journal 12, no. 2 (2022): 151–60. http://dx.doi.org/10.31289/jap.v12i2.7104.

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This paper examines the performance of Public Procurement Goods/Services Units in Ogan Ilir Regency based on balanced scorecard. Balanced scorecard has four perspectives, namely customer, internal business process, learning and growth and financial perspectives. The research method used is descriptive quantitative. Data were obtained through a rating scale questionnaire from 140 respondents consisting of 21 internal and 119 customers using the PLS-SEM. The results showed that the performance of UKPBJ Ogan Ilir is high with the customer, internal business processes and learning and growth persp

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Harahap, M. Gio Vandy. "Analisis Pengukuran Kinerja dengan Metode Balance Scorecard di Sub bagian Humas dan Protokol DPRD Deli Serdang." Jurnal Teknik Industri Terintegrasi 7, no. 3 (2024): 1939–49. http://dx.doi.org/10.31004/jutin.v7i3.32668.

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This research aims to analyze the performance of the Public Relations and Protocol Subdivision of the Deli Serdang DPRD using the Balanced Scorecard method. The Balanced Scorecard is a performance measurement tool that evaluates financial and non-financial aspects. The Balanced Scorecard method is considered suitable for public sector organizations because it provides a comprehensive view of organizational performance apart from financial metrics. This research focuses on four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. The research findings are exp

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Rosalina, Erita, and Nanang Wahyudin. "PERFORMANCE OF MICRO SMALL MEDIUM ENTERPRISES (MSMEs) IN SUPPORTING THE TOURISM SECTOR." Integrated Journal of Business and Economics 5, no. 2 (2021): 182. http://dx.doi.org/10.33019/ijbe.v5i2.371.

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This research is about measuring the performance of MSMEs with a balanced scorecard using four perspectives, financial perspective, customer perspective, internal business perspective, learning, and growth perspective. This study will distribute questionnaires to 100 samples of small and medium industries in Pangkalpinang. Based on the results of the balanced scorecard, it is seen from a financial perspective, a customer perspective, an internal business process perspective, a learning, and growth perspective. From the results, it was found that the MSME business actors in Pangkalpinang were i

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Herjayanti, Rizka, and Rovila El-Maghviroh. "The design of performance measurement for balanced scorecard method integrated with six sigma (A case study in PT Jasuindo Tiga Perkasa, Tbk.)." Indonesian Accounting Review 5, no. 2 (2016): 151. http://dx.doi.org/10.14414/tiar.v5i2.645.

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The purpose of this study is to design a Balanced Scorecard performance measurement that is integrated with Six Sigma methods in PT Jasuindo Tiga Perkasa, Tbk. Balanced Scorecard is a performance measurement method that includes the measurement of four perspectives; financial perspective and the other three non-financial perspectives (customer perspective, internal business processes perspective, and learning and growth perspective). This measurement method is integrated with DMAIC process (definition, measurement, analysis, improvement, control). Analysis technique is to identify the vision,

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Haidiputri, Trivosa Aprilia Novadiani. "Penggunaan Metode Balance Scorecard dalam Pengukuran Kinerja Perusahaan Daerah Air Minum (PDAM) Kota Probolinggo." JURNAL MANAJEMEN BISNIS 6, no. 2 (2019): 14–23. http://dx.doi.org/10.33096/jmb.v6i2.221.

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The study was conducted to find out the results of the company's performance analysis using the Balance Scorecard (BSC) method. This type of research is quantitative descriptive, variables used are financial perspective, customer, business / internal, learning and growth perspective. Data used from 2015-2017. The results showed that the financial perspective was considered unfavourable because the value of ROE and ROA was still below the standard. From the customer's perspective, it is considered quite good because the customer acquisition value is good, and customer retention is quite good. F

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Firmansyah, Muhamad, and Dewi Susilowati. "ANALYSIS PERFORMANCE MEASUREMENT USING BALANCED SCORECARD METHOD AT PERSAHABATAN HOSPITAL, EAST JAKARTA." Jurnal Ilmiah Mahasiswa Ekonomi Akuntansi 8, no. 1 (2023): 82–91. http://dx.doi.org/10.24815/jimeka.v8i1.23635.

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The Balanced Scorecard can translate the organization's vision and mission into operational objectives and measure performance from four perspectives: finance, customers, internal business processes, and learning growth. The purpose of this study was to measure the performance of Persahabatan Hospital using the Balanced Scorecard method. This study used qualitative methods with secondary data published by Persahabatan Hospital in 2020 and 2021 and interviews with informants. The results show that from a financial perspective, the hospital's income growth indicator has increased by 19.67%, and

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Yulianti, Sri, Sualeman Sualeman, and Iqbal Noor. "Analisis Kinerja Puskesmas Dengan Menggunakan Pendekatan Balanced Scorecard." Expensive: Jurnal Akuntansi dan Keuangan 2, no. 3 (2023): 344–55. http://dx.doi.org/10.24127/exclusive.v2i3.4730.

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This study aims to measure the performance of Sagaranten Health Center using a Balanced approach. This study used descriptive qualitative method. Data collection by observation, interviews, questionnaires, and documentation. The analytical technique used in this study is descriptive analysis used to descriptive the data that has been collected. Data description is carried out by measuring each performance from the perspectives contained in the Balanced Scorecard, namely financial perspective, customer perspective, internal business process perspective, growth and learning perspective. The resu

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Yustyananingrum, Nora, Tri Wijayanti, and Samuel Budi Harsono. "Performance Analysis of the Pharmacy Installation Dr Harjono Ponorogo Regional General Hospital in 2023 Based on the Balanced Scorecard Method." MEDFARM: Jurnal Farmasi dan Kesehatan 14, no. 1 (2025): 196–206. https://doi.org/10.48191/medfarm.v14i1.575.

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Background: RSUD Dr. Harjono Ponorogo is a referral health facility in the Ponorogo district. So far, its performance measurement has only focused on financial aspects. Therefore, a more comprehensive approach is needed using the Balanced Scorecard method which includes four main perspectives, namely financial perspectives, internal business processes, customers, growth and learning Objectives: To determine the performance of IFRS RSUD dr Harjono balanced scorecard method using four perspectives. Methods: Descriptive research method with a combination approach involved all IFRS employees and r

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Chalid, Lukman, Darwis Lannai, and Muhammad Syafi'i A. Basalamah. "Performance Measurement Through Balanced Scorecard Approach." JURNAL MANAJEMEN BISNIS 8, no. 2 (2021): 352–59. http://dx.doi.org/10.33096/jmb.v8i2.896.

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The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stak

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Chalid, Lukman, Darwis Lannai, and Muhammad Syafi'i A. Basalamah. "Performance Measurement Through Balanced Scorecard Approach." Jurnal Manajemen Bisnis 8, no. 2 (2021): 352–59. http://dx.doi.org/10.33096/jmb.v8i2.127.

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The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stak

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Massingham, Rada, Peter Rex Massingham, and John Dumay. "Improving integrated reporting." Journal of Intellectual Capital 20, no. 1 (2019): 60–82. http://dx.doi.org/10.1108/jic-06-2018-0095.

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Purpose The purpose of this paper is to present a new learning and growth perspective for the balanced scorecard (BSC) that includes more specific measures of integrated thinking and value creation to help improve integrated reporting (<IR>). Practical, relevant definitions of these historically vague concepts may improve intangible asset disclosures (IAD) and increase uptake of the<IR> framework. Design/methodology/approach The paper is conceptual. The authors use organisational learning to theorise about the learning and growth perspective of the BSC, within the context of the pr

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Safitri, Shinta, Dewi Prastiwi, and Budhi Setianto. "Analisis kinerja rumah sakit dengan pendekatan balanced scorecard pada RSI surabaya." Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan 4, no. 11 (2022): 5148–56. http://dx.doi.org/10.32670/fairvalue.v4i11.1912.

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This study aims to measure the performance of the Surabaya Islamic Hospital with a balanced scorecard approach. The balanced scorecard approach consists of perspectives, finance, customers, internal business processes, as well as growth and learning. The research was carried out with descriptive qualitative methods. The primary data collection method was conducted by interviewing the HR section, the medical record unit, and the nursing section. Secondary data used in this study is data and information from the web, journals, books and documents related to hospital performance measurement, in t

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Tampubolon, Heriyanti. "ANALISIS PENGUKURAN KINERJA PADA DINAS PERHUBUNGAN KAB. MANDAILING NATAL BERBASIS BALANCED SCORECARD (BSC)." Wahana: Jurnal Ekonomi, Manajemen dan Akuntansi 22, no. 2 (2019): 114–34. http://dx.doi.org/10.35591/wahana.v22i2.158.

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The performance of local governments are much under the spotlight. People are asking the benefits of public services. Now the Department of Transportation Mandailing Natal using LAKIP as performance reports. But the performance is reflected in LAKIP often it is not the actual condition. SAKIP still limited to the determination of the vision, mission and goals of the organization. The purpose of this research are: (1) to formulate the design performance measurement system based on the BSC approachment at the Department of Transportation Mandailing Natal, (2) to formulate the design of strategic

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Husniyah, Ma'rifatul, Ade Ilham Ilahi, Lidiya Merti Putri, and John Suprihanto. "Balanced Scorecard: Analisis Kinerja PT Bank Syariah Indonesia Tbk." EL MUHASABA: Jurnal Akuntansi (e-Journal) 14, no. 2 (2023): 102–14. http://dx.doi.org/10.18860/em.v14i2.18315.

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Purpose: This study compares the performance of PT Bank Syariah Indonesia using the balanced scorecard approach in the period before and after the merger.Method: Qualitative method with research data from annual reports for the 2020-2021 period, namely the period before and after the merger of Bank Syariah Indonesia.Results: The results showed that from a financial perspective, after experiencing a merger, the combined ROE ratio of the three Islamic banks was getting better and included healthy qualifications because it was close to 15%. Customer perspective, the profitability obtained from cu

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Yulianingsih, Yulianingsih, Bambang Ismanto, and Wasitohadi Wasitohadi. "Education Quality and Performance Based on Balanced Scorecard in Junior High School : A Case Study at SMPN 8 Insumbrei Supiori Regency, Papua." Jurnal Paedagogy 11, no. 1 (2024): 156. http://dx.doi.org/10.33394/jp.v11i1.9861.

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This research aims to analyze the performance and quality of education based on the four perspectives of the balanced Scorecard at Junior high school (SMPN) 8 Insumbrei, Supiori Regency, Papua. The research used a qualitative approach with a case study method utilizing the Balanced Scorecard perspectives, including the financial, customer, internal business, and growth and learning perspectives. The research subjects included 27 individuals, consisting of 9 teachers, 10 students, and 8 community members. Data collection techniques involved documentation analysis, questionnaires, and interviews

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Amin, Choirul, Su’ad Su’ad, and Santoso Santoso. "Balanced Scorecard Perspectives on School Performance at the Islamic Primary School Lentera Hati." ANP Journal of Social Sciences and Humanities 2, no. 2 (2021): 136–44. http://dx.doi.org/10.53797/anp.jssh.v2i2.19.2021.

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The purpose of this study is to describe the performance of the Lentera Hati Islamic Primary School based on the Balanced Scorecard approach from four perspectives, which are finance, customers, internal business, learning and growth. This research is quantitative descriptive research type. Research data obtained through questionnaires, interviews, and documentation. The research sample was taken from the population of teachers and parents/guardians of students as many as 20 teachers and 130 parents/students guardians. The results showed that the performance of the Lentera Hati Islamic Primary

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Yuli, Murtiningsih, Sihwahjoeni, and Sumtaky Maxion. "Balanced Scorecard Analysis Supported by Good Corporate Governance in Evaluating the Performance of Perumda Air Minum Tirta Tuah Benua East Kutai." JOURNAL OF ECONOMICS, FINANCE AND MANAGEMENT STUDIES 07, no. 02 (2024): 1187–201. https://doi.org/10.5281/zenodo.10682526.

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This study aims to analyze performance from the perspective of Balanced Scorecard supported by Good Corporate Governance in evaluating the performance of Perumda Air Minum Tirta Tuah Benua East Kutai. This study used mixed methods with quantitative descriptive research design. The results showed that (1) The internal business process perspective is good enough but still has to be optimized for water quality testing, (2) The growth and learning perspective shows satisfied results, but the Company still has to increase opportunities and improve employee careers , (3) Financial Perspective, profi

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Luciawanty, Nindy Livia, and Ari Christanti. "PENERAPAN BALANCED SCORECARD SEBAGAI PENGUKUR KINERJA MANAJEMEN PADA PT MATAHARI DEPARTMENT STORE TBK." Jurnal Riset Akuntansi dan Keuangan 7, no. 1 (2011): 51. http://dx.doi.org/10.21460/jrak.2011.71.33.

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This study aims to determine the performance of PT. Matahari Department Store using the Balanced Scorecard. This measurement is looking at the business unit from four perspectives: financial, customer, internal business processes, and learning- growth. The analysis showed that: 1) In Financial perspective, which seen from the growth of revenue, ROI (Return onInvestments), and profit margin shows the performance of PT. Matahari Department Store is good; 2) In The customer perspective reflects a good employee performance against customer service with the MCC (Matahari Club Card) card services an

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Jo, Booil, Robert L. Findling, Chen-Pin Wang, et al. "Targeted use of growth mixture modeling: a learning perspective." Statistics in Medicine 36, no. 4 (2016): 671–86. http://dx.doi.org/10.1002/sim.7152.

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Dwi Rahmanda, Ardian Rido, Suyanto Suyanto, and Elmira Febri Darmayanti. "Analisis Kinerja Instansi Pemerintah Daerah Dengan Pendekatan Balanced Scorecard." Expensive: Jurnal Akuntansi dan Keuangan 1, no. 3 (2022): 289–303. http://dx.doi.org/10.24127/exclusive.v1i3.3250.

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This study aims to measure the performance of the Metro City Health Office, Lampung using the Balanced Scorecard approach. Performance measurement is carried out based on four perspectives of the Balanced Scorecard, namely financial perspective, customer perspective, internal business process perspective, and growth and learning perspective. This type of research is quantitative qualitative research (mix methods) using case studies at the Metro City Health Office, Lampung. Sources of data used are primary and secondary data sources. Collecting data using the method of documentation, questionna

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Fitria, Pipit. "Implementation of The Balanced Scorecard in Measuring The Performance of A Company." Jurnal Ekuisci 1, no. 1 (2023): 46–55. http://dx.doi.org/10.62885/ekuisci.v1i1.53.

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This research aims to determine the company's performance at PT. Bank Rakyat Indonesia Syariah, Tbk. Which is used to measure and evaluate with the balanced scorecard method approach. This study uses the balanced scorecard method which evaluates in four important perspectives at PT. Bank Rakyat Indonesia Syariah, Tbk which includes a financial perspective, internal business process perspective, customer perspective, and growth and learning perspective from the 2019-2020 period.

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Suseno, Gijanto Purbo, Nataliningsih Nataliningsih, and Nuni Wahyuni. "BALANCE SCORECARD DALAM ANALISIS KINERJA KOPERASI (Studi Kasus pada Koperasi Unit Desa (KUD) Bayongbong Kabupaten Garut, Jawa Barat)." Jurnal Manajemen Industri dan Logistik 2, no. 2 (2018): 168–77. http://dx.doi.org/10.30988/jmil.v2i2.37.

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Village Unit Cooperative (KUD) Bayongbong Garut Regency, Wes Java, is a livestock cooperative whose business activities are multi purpose. The purpose of cooperatives is to improve the welfare of members in particular and society in general, in accordance with the interests and needs of its members. The purpose of this study is to measure the performance of cooperatives by using Balanced Scorecard and efforts to be done so that cooperatives can improve its performance. Balanced Scorecard is a rapid measurement and control management system, precise and comprehensive, consisting of four perspec

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