Relevant bibliographies by topics / Leisure Service Industry

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Leisure Service Industry'

Author: Grafiati
Published: 4 June 2021
Last updated: 4 February 2022

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Journal articles on the topic "Leisure Service Industry"

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Michaelides, Roxanna. "Hospitality industry and the service culture in Europe." Tourism and Travelling 1, no. 1 (2017): 15–19. http://dx.doi.org/10.21511/tt.1(1).2017.02.

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The purpose of this article/research is to explore and analyze three most important factors that directly can affect the Culture of service in European Hospitality Industry. The paper of this study showed that relationship between the quality of education in Hospitality and Leisure, the poor recruitment and especially the lack of continuing education influence the guest’s service and its quality. The findings reveal that the employee’s culture of service is a critical attribute; while unsatisfactory recruitment, low education and the most critical element lack of continuing education influence
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Muthupandian, T., A. Sabarirajan, B. Arun, P. S. Venkateswaran, and S. Manaimaran. "Service Gap In Hospital Industry- A Patient Centric Analysis." Restaurant Business 118, no. 6 (2019): 80–89. http://dx.doi.org/10.26643/rb.v118i6.7240.

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This paper is having a major objective of finding out the service gap in hospital industry – A patient centric analysis in Coimbatore District. In the 21st century, Health conscious is very high among the people in Tamil Nadu. Before fifty years, people have limited level of hospitals and other allied health services. But today, increases of public, private, corporate and municipal hospitals providing quality services. Hence patients are expecting high quality services from the service providers. The study reveals that services provided in the hospitals have a positive and strong effect on the
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Dawes, Jillian, and Jennifer Rowley. "The waiting experience: towards service quality in the leisure industry." International Journal of Contemporary Hospitality Management 8, no. 1 (1996): 16–21. http://dx.doi.org/10.1108/09596119610108608.

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Shariff, Siti Halijjah, Syazwani Amanina Azman, and Nur Fhatihah Zakria. "Service Quality Attributes: Perspective of Newly Registered Postgraduate Students by Research." Journal of International Business, Economics and Entrepreneurship 1, no. 1 (2016): 35. http://dx.doi.org/10.24191/jibe.v1i1.14467.

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For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of postgraduate programme by research by having newly registered students to participate by answering the survey form. The findings confirm other research in this area in that lecturers play a major role in education. However, leisure seems to be the lower end of agreement if compared to academic, cost and
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Lombardi, Dennis J., and Tom Miner. "Reengineering in the Food-Service Industry." Cornell Hotel and Restaurant Administration Quarterly 36, no. 6 (1995): 43–47. http://dx.doi.org/10.1177/001088049503600616.

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Safaeimanesh, Farzad, Hasan Kılıç, Habib Alipour, and Shahrzad Safaeimanesh. "Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry." Sustainability 13, no. 5 (2021): 2604. http://dx.doi.org/10.3390/su13052604.

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This research aims to understand how self-service technologies (SSTs) can bring about service excellence for tourists by the moderated mediating effect of satisfaction and tourist types, from the customer’s perspective. The study draws on survey data from 627 tourists from North Cyprus, Turkey, Italy, United States, and Germany who had experience using SSTs during their travel period for either leisure or business. The utility theory, Lancaster’s consumer theory, and random utility theory form the basis of this research’s theoretical framework. This study is the first attempt that examines the
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Bodolica, Virginia, Martin Spraggon, and Nadia Saleh. "Innovative leadership in leisure and entertainment industry." International Journal of Islamic and Middle Eastern Finance and Management 13, no. 2 (2020): 323–37. http://dx.doi.org/10.1108/imefm-12-2019-0521.

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Purpose Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that positions innovation at the core of the tourism industry in the context of emerging markets. Design/methodology/approach The authors adopt a case study approach and draw on secondary sources of data to examine how the UAE is reaping the benefits of innovation to transform itself into a leading international leisure and entertainment hub. Findings The strategy of significant financial investment in complex mega-projects and m
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Sharma, Amit, Victor Eduardo Da Motta, Jeong-Gil Choi, and Naomi S. Altman. "Economic production in hospitality and tourism industry." International Journal of Contemporary Hospitality Management 28, no. 5 (2016): 1026–50. http://dx.doi.org/10.1108/ijchm-07-2014-0316.

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Purpose Economic production analysis can provide critical perspectives on an industry’s performance. The purpose of this paper is to investigate the factor input intensity of hospitality and related industries, namely, accommodation, food service and amusement, gaming and recreation (AFAGR), compared to other service industries. Design/methodology/approach This paper compared AFAGR with other industries categorized as services by the North American Industry Classification System (NAICS). The NAICS code of up to four digits was used to collect data (US Census Bureau). Findings Results of this p
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Rajaguru, Rajesh, and Najmeh Hassanli. "The role of trip purpose and hotel star rating on guests’ satisfaction and WOM." International Journal of Contemporary Hospitality Management 30, no. 5 (2018): 2268–86. http://dx.doi.org/10.1108/ijchm-01-2017-0044.

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PurposeThis paper aims to understand how guests’ trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation.Design/methodology/approachUsing TripAdvisor, 25 Singaporean hotels were randomly selected for the study, which yielded hotel reviews from 2,040 respondents. Hierarchical and logistic regression analysis was conducted to investigate the relationships proposed in the study.FindingsResults indicate significant differences between leisure and business guests’ perception
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PUSHPALATHA, H., and M. CHANDRAN. "Factors Determining Corporate Rebranding In Services Sector – A Study With Reference To Chennai." Restaurant Business 118, no. 11 (2019): 343–52. http://dx.doi.org/10.26643/rb.v118i11.10040.

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Corporate rebranding is a strategic decision of brand management that has been implemented to cope with the changing of market situation, growing target market, or challenging competitive environment. The organizations, especially in the service industry, that implemented the rebranding strategy could be success or fail. Basically services have many characteristics that different from products, e.g., service intangibility, service heterogeneity, and consumer-employee participation in service processes, therefore the corporate rebranding in service industry is more difficult than that in produc
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Dissertations / Theses on the topic "Leisure Service Industry"

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Ali, Husam Mukhtar. "Predicting the overall perceived value of a leisure service a survey of restaurant patrons in Pretoria /." Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-07252007-113203/.

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Firth, Miriam. "Skills and knowledge for service encounters in the leisure industry : implications for UK Higher Education." Thesis, University of Manchester, 2018. https://www.research.manchester.ac.uk/portal/en/theses/skills-and-knowledge-for-service-encounters-in-the-leisure-industry-implications-for-uk-higher-education(983f6ae1-131b-408a-b400-d5043892d1f9).html.

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As a Higher Education (HE) lecturer in the United Kingdom (UK), I have taught Leisure students and supported their transition into placement work and graduate employment. This experience has made it clear to me that some students and graduates are not fully equipped to deal with the extensive customer demands placed on them in the workplace. The aim of this study is to analyse the skills and knowledge needed by graduates from Leisure courses to deal with real-world customer service encounters. A theoretical framework on skills, knowledge, education frameworks and employer requirements was used
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Sutton, Carley. "The applicability of the Human Sigma Model to service quality management in the UK tourism industry : an operational analysis." Thesis, University of Central Lancashire, 2014. http://clok.uclan.ac.uk/10638/.

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The dominant focus in the service quality literature in general, and within the tourism and hospitality sector service literature in particular, has been on the drivers of customer-perceived service quality. That is, although the role of front-line employees in service quality has been acknowledged, few studies have actually identified the factors linked to the service encounter from the perspective of both the provider and customer. In practice, the role of front-line employees in service firms tends to be underappreciated, with the lowest paid, less experienced and trained ‘put’ on the front
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Sekajja, Francis. "Customer service quality strategy in the tourism and leisure industry : a case study of Mkabati Nature Reserve / Francis Sekajja." Thesis, North-West University, 2006. http://hdl.handle.net/10394/1311.

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Surovitskikh, Svetlana. "Positioning of selected Middle Eastern airlines in the South African business and leisure travel environment." Diss., Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-01242008-100834/.

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Mansour, Sari. "Conditions de travail, stress professionnel et qualité de service perçue : une étude dans le secteur hôtelier." Thesis, Montpellier, 2015. http://www.theses.fr/2015MONTD055.

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Les entreprises du secteur touristique doivent constamment améliorer la qualité de leurs prestations pour satisfaire leurs clients devenus de plus en plus exigeants et pour rester compétitives. Le rôle du personnel en contact est donc primordial pour assurer un niveau de qualité de service élevé, y compris dans le secteur hôtelier (Haynes et Fryer, 2000). Bien que les conditions de travail des personnels travaillant dans le secteur hôtelier soient difficiles (Kim et al., 2007), très peu de chercheurs se sont intéressés à leurs effets sur le stress et sur la qualité de service. L’originalité de
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Marr, Shuna A. "Work process knowledge in Scottish visitor attractions." Thesis, University of Stirling, 2007. http://hdl.handle.net/1893/254.

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Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most important in organisations requiring multi-functional working. Most of the previous body of knowledge on WPK has focussed mainly on manufacturing industries; there has been less investigation of WPK in the service sector and none in the visitor attraction (VA) industry, an important employer in Scotland. The VA industry is extremely dynamic and many businesses are rapidly moving towards multi-functional team working, driven by an urgent need to develop quality, customer-focussed
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Liang, Ju-Ching, and 梁如慶. "Customer satisfaction for recreation and leisure service industry." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/31015479862954900997.

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碩士<br>大葉大學<br>事業經營研究所<br>92<br>ABSTRACT It is been years since the karaoke (audiovisual & singing leisure) industry service business, which one type of the leisure service business, has becoming a popular leisure service industry business from 1980’s in Taiwan. This karaoke service industry business is said that it is not only can provide a leisured place for people but it also can help them to be relaxed and away from industry working pressure. Over 20 years, at the high technology and higher demand for leisure activity, the karaoke service industry has sped up the development of
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Murray, Duncan. "Comparison of ego-involvement and service qualitiy measures in predicting leisure participation in consumer service settings." 2005. http://arrow.unisa.edu.au:8081/1959.8/46695.

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This thesis investigates ego-involvement, a measure focused around the customer satisfaction and service quality assessement concept. It questions whether or not it has the potential to be a better predictor of leisure participation and leisure satisfaction than the measures of service quality that dominate leisure service assessment at present.
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Ling, Chen Yen, and 陳燕鈴. "The relationships between leisure motivation, leisure constraint and leisure satisfaction of employees in financial service industry – for example in the Tainan area." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/68783580063808365336.

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碩士<br>南台科技大學<br>休閒事業管理系<br>97<br>Due to pressure of competition from the same trade, long working hours, bad economic situation, and personal pressure affecting health, turnover rate of financial service industry employees has always been high. How to recover from fatigue and use free time to take healthful leisure activities become an important issue for employees in this industry. From February 2001, the two-day-off-per-week system was implemented in Taiwan, meaning that leisure activities have become a main part in life. People take leisure activities to get relaxed. Appropriate release
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Books on the topic "Leisure Service Industry"

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Bullaro, John J. Commercial leisure services: Managing for profit, service, and personal satisfaction. Macmillan, 1986.

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Leisure services financial management. Human Kinetics, 2013.

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Sābisu sangyō zentenkan no jidai. Tībīesu Buritanika, 1987.

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Sābisu no hōsoku: Nihonjin wa sābisu ni nani o motomeru ka. Daiyamondosha, 1987.

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Nihon no rejā kanren sangyō. Chūshō Kigyō Risāchi Sentā, 1987.

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Information technology for service GNVQs: Health & social care, hospitality & catering, leisure & tourism. Collins Educational, 1995.

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Department of Education and Science. Vocational education: Active leisure studies. Stationery Office, 2000.

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Scott, Michael. Leisure services law. 2nd ed. Sweet & Maxwell, 1993.

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Darren, Lee-Ross, ed. Organization behaviour for leisure services. Butterworth-Heinemann, 2003.

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Measurement for leisure services and leisure studies. Idyll Arbor, Inc., 2012.

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Book chapters on the topic "Leisure Service Industry"

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Hardon, Anita. "Chemical 24/7." In Critical Studies in Risk and Uncertainty. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-57081-1_6.

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Abstract This chapter shines a light on what happens in the dark: specifically, we present ethnographic insights from the nightlife economy and how chemicals enable youth to work “24/7.” Producers, promoters, DJs, hosts, artists, performers, drag queens, musicians, stage managers, bartenders, hospitality girls, and dancers from Amsterdam, Brooklyn, Bira (Indonesia), and Puerto Princesa (the Philippines) share with the ChemicalYouth team the various stimulants they use to stay awake and perform their jobs during non-typical working hours, and the other chemicals that they take in order to be able to sleep and recover afterwards. In Chemical 24/7 we compare and contrast the chemical practices of youth working at leisure industry sites in the global North to those of the low-income service sector and manual workers in the global South, and discuss how these different working conditions perpetuate chemical use. Our interlocutors rely on a range of chemicals for their work and social lives, and they develop practices to moderate their use in order to avoid adverse effects. Yet their practices differ depending on the availability, marketing, and policing of the substances.
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Rančić Demir, Milica, Marko D. Petrović, and Ivana Blešić. "Leisure Industry and Hotels: The Importance of Wellness Services for Guests’ Well-Being." In World Sustainability Series. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-59820-4_9.

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Minor, Katarzyna, Emmet McLoughlin, and Vicky Richards. "Enhancing the Visitor Experience in the Time of COVID 19: The Use of AI Robotics in Pembrokeshire Coastal Pathway." In Information and Communication Technologies in Tourism 2021. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_55.

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AbstractAI and Robots represent a major innovation opportunity for the tourism sector, and their potential impact and application offer several new opportunities to enhance and develop the visitor experience. Nevertheless, there has been limited academic research on the use of robots, together with a limited number of destinations embracing this technology. Focusing on the Pembrokeshire Coastal Path, this research paper outlines how a multi methodological approach could be utilised to examine the use of AI and robotics in helping to enhance the visitor experience during the ongoing COVID-19 pandemic. The researchers anticipate that outcomes from such a study could not only provide theoretical contributions in the area of addressing concerns about accessibility in tourism and leisure settings, but also serve to inform both academia and the wider tourism industry to the benefits such technology can have towards enhancing the visitor experience within social distancing parameters.
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"Leisure and Hospitality Sectors." In Handbook of Safety and Health for the Service Industry - 4 Volume Set. CRC Press, 2018. http://dx.doi.org/10.1201/b16087-114.

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van der Linden, Liesbeth. "Trends in Hospitality and the Leisure Industry." In Educational Strategies for the Next Generation Leaders in Hotel Management. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8565-9.ch001.

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Trends in hospitality in the leisure industry always have been strongly linked with family welfare indicators. In addition, economical, emotional, and sometimes state-enforced restrictions are diminishing in exchange for more freedom of choice in holiday destinations and activities. This chapter describes the characteristics of trends and trend development in Europe versus upcoming countries. Five trends are discussed: sustainability, glamping, wellness, well-being, and the need for adjustment of hospitality offer to the Chinese market. In the next five to ten years, the hospitality and leisure industry will have to come up with more innovative high quality service offers. Their offer will have to at least satisfy, but hopefully exceed, expectations of a large number of international travelers with a good holiday budget in search for more unique individual travel and leisure experiences.
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Rathee, Rupa, and Pallavi Rajain. "Experiential Marketing." In Breaking Down Language and Cultural Barriers Through Contemporary Global Marketing Strategies. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-6980-0.ch007.

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Customers no longer seek a product just for its features or benefits, rather they look for unique experiences. This is provided by experiential marketing where experiences broadly are divided into five categories that include consumer, product &amp; service, off-line &amp; online, consumption and brand experiences. Most of the previous research in this area has focused on consumer experiences. However, nowadays product and services too are aligned according to multisensory environments. One of the upcoming industries that focuses on the experiential marketing is the leisure industry or leisure services. These services include businesses focused on recreation, entertainment, sports and tourism which include theme parks, adventure parks, adventure sports, concerts, etc. Some of the examples of the leisure services in top cities of the country include Adlabs Imagica in Mumbai, Kingdom of Dreams in Gurugram, Worlds of Wonder in Noida, and Aquatica in Kolkata. The chapter aims to study the growth of this sector in an experiential economy along with strategies used by the leisure industry.
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Whyte, Randall, Bruce Prideaux, and Hana Sakata. "The Evolution of Virgin Australia from a Low-Cost Carrier to a Full-Service Airline – Implications for the Tourism Industry." In Advances in Hospitality and Leisure. Emerald Group Publishing Limited, 2012. http://dx.doi.org/10.1108/s1745-3542(2012)0000008015.

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Papadopoulou, Georgia. "An Overview of the Cruise Industry and Its Economic Impacts." In Interdisciplinary Perspectives on Operations Management and Service Evaluation. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-5442-5.ch017.

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The cruise industry is one of the dynamic markets with high investment in port facilities worldwide and in building luxury cruise ships as well. It incorporates elements of the product market, educational activities, and has developed into a spectacular destination. Cruising includes a great part in the tourism chain, including transport, catering, tourism, leisure, and travel. The aim of the chapter is to examine the economic and statistical data of the cruise industry and cruise tourism through a European approach, based on secondary data and research. It further explores the economic impact of the European cruise industry on the European economies. Moreover, the chapter tries to compare the economic impact of the European cruise among the previous years and to ascertain whether these impacts benefit the European economies or not. The evolution of the direct economic impacts are captured and a discussion about the total economic impacts of the European cruise sector is given. This study would offer facilitation in directing future research relevant to cruise tourism.
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Yürcü, Gülseren, and Ülker Çolakoğlu. "Leisure and Wellness Perceptions of Tourism Workers in Work-Life Balance." In Industrial and Managerial Solutions for Tourism Enterprises. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-3030-6.ch016.

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In this study, the concepts related to leisure and wellness perceptions will be discussed in order to provide the work-life balance of tourism workers. With a descriptive analysis, it will be discussed how leisure time evaluation and wellness perception contribute to the work-life balance of tourism employees as strategies to cope with work and non-work problems. The fact that the work-life balance of tourism employees is at an optimum level is of great importance for the tourism industry where business factor and service quality are critical. Factors such as uncertainty environment, low labor morale, and high turnover rate constitute the general business life characteristics of tourism employees. As a result, the effect of leisure and wellness perceptions of tourism employees on coping with these factors and establishing work-life balance will be discussed in the light of related literature.
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Yürcü, Gülseren, and Ülker Çolakoğlu. "Leisure and Wellness Perceptions of Tourism Workers in Work-Life Balance." In Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-2405-6.ch061.

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In this study, the concepts related to leisure and wellness perceptions will be discussed in order to provide the work-life balance of tourism workers. With a descriptive analysis, it will be discussed how leisure time evaluation and wellness perception contribute to the work-life balance of tourism employees as strategies to cope with work and non-work problems. The fact that the work-life balance of tourism employees is at an optimum level is of great importance for the tourism industry where business factor and service quality are critical. Factors such as uncertainty environment, low labor morale, and high turnover rate constitute the general business life characteristics of tourism employees. As a result, the effect of leisure and wellness perceptions of tourism employees on coping with these factors and establishing work-life balance will be discussed in the light of related literature.
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Conference papers on the topic "Leisure Service Industry"

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Yang, Hua, Fengzhen Xiao, and Peng Chen. "Satisfying customer-contact employees in the Chinese leisure industry." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170267.

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Zhou, Xiaoyan, Yue Wang, and Rongyao Chen. "Elucidating the Development of Chinese Leisure Industry from Industrial Cluster Perspective." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5304100.

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Sun, Il-seok, Dong-Kyou Yoo, and Hoe-Chang Yang. "Influence of Perceived logistics Service Quality Factors on Service Satisfaction According to Job Types: Focusing on the Tourism and Leisure Industry Logistics Industry." In Business 2015. Science & Engineering Research Support soCiety, 2015. http://dx.doi.org/10.14257/astl.2015.114.21.

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Lunkov, A. S. "The Ethics of Artificial Intelligence: From Philosophical Discussions to Technical Standardization." In VIII Information school of a young scientist. Central Scientific Library of the Urals Branch of the Russian Academy of Sciences, 2020. http://dx.doi.org/10.32460/ishmu-2020-8-0001.

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Artificial intelligence today is a rapidly developing branch of science and technology. The implementation of artificial intelligence technology in industry, communications, services and leisure can lead to serious and uncontrollable societal changes. At the same time, the use of artificial intelligence in everyday life, especially, when making decisions, leads to ethical collisions. The article attempts to answer some philosophical questions concerning the problem of decision making and human responsibility in situations caused by the use of the artificial intelligence technology. The current
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