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1

Water, Engineering, and Development Centre and Great Britain. Department for International Development, eds. Corruption in infrastructure provision and service delivery at the municipal level in Nepal: A case study. Water, Engineering and Development Centre, 2007.

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2

Higgs, Gary. Using a survey of public service provision at the community level in studies of disadvantage in rural Wales. Department of City and Regional Planning, University Of Wales, 1996.

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3

South Africa. Water Research Commission. The level of communication between communities and engineers in the provision of engineering services. Water Research Commission, 2001.

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4

Dalton, Brian. The provision of sevices for blind and visually impaired students in second- and third-level education. University College Dublin, 1996.

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5

Reddy, V. Ratna. Explaining the inter village variations in drinking water provision: Factors influencing costs and service levels in rural Andhra Pradesh. WashCost (India) Project, Centre for Economic and Social Studies, 2012.

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6

Shitov, Viktor. Organization of resource supply for housing and communal services. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1002912.

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The tutorial reveals the concept and essence of organization of the provision of resources for housing, utilities, composition and structure of housing and communal services of Russia, organizational-economic mechanism of management of the housing stock, rules of granting of utilities, tariff policy in the Russian Federation, methods of reducing the level of tariffs for housing and communal services, Provision of utilities to owners and users of premises in apartment buildings and houses, the main areas of resource conservation residential premises, organization of work of the emergency repair
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7

1942-, Culyer A. J., and Institute of Health Services Management. Working Party on Alternative Delivery and Funding of Health Services., eds. Organising Health Service provision. Institute of Health Services Management, Working Party on Alternative Delivery and fFnding of Health Services, 1988.

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8

Blackliners. Service provision information pack. Blackliners, 1994.

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9

Wragg, K. A. Variations in the uptake of dental care and dental health of first-year, secondary schoolchildren in three adjacent communities in Derbyshire with differing levels of dental service provision. University of Birmingham, 1985.

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10

Halseth, Greg. Service Provision and Rural Sustainability. Routledge, 2018. http://dx.doi.org/10.4324/9781138483736.

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11

Schütze, Roland. Improving Service Level Engineering. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-59716-4.

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12

Clayton, Andrew. Civil society organizations and service provision. UNRISD, 2000.

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13

Health, Rwanda Ministry of, and Macro International, eds. Rwanda: Service provision assessment survey, 2007. National Institute of Statistics, Ministry of Finance and Economic Planning, 2008.

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14

Kenya. National Coordinating Agency for Population and Development. and ORC Macro, eds. Kenya service provision assessment survey, 2004. National Coordinating Agency for Population and Development, 2006.

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15

Egypt. Ministry of Health and Population., El-Zanaty Associates, and ORC Macro, eds. Egypt service provision assessment survey 2002. Ministry of Health and Population, 2003.

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16

Great Britain. HM Inspectorate of Probation. Probation service provision for women offenders. Home Office, HM Inspectorate of Probation, 1991.

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17

Rwanda. Ministère de la santé., Rwanda. Ofisi y'Igihugu yita ku Mibereho y'Abaturage., and ORC Macro, eds. Rwanda: Service provision assessment survey, 2001. Ministry of Health, 2003.

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18

Maychell, Karen. Youth service provision in Greater London. Sir John Cass's Foundation, 1996.

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19

Organisation for Economic Co-operation and Development. Urban Affairs Programme., ed. Community involvement in urban service provision. Organisation for Economic Co-operation and Development, 1988.

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20

Foundation, Joseph Rowntree. Experiencing ethnicity: Discrimination and service provision. Joseph Rowntree Foundation, 2004.

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21

National Institute of Statistics of Rwanda., Rwanda Ministry of Health, and Macro International, eds. Rwanda: Service provision assessment survey, 2007. National Institute of Statistics, Ministry of Finance and Economic Planning, 2008.

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22

Kenya. Ministry of Medical Services. Kenya service provision assessment survey, 2010. National Coordinating Agency for Population and Development, 2011.

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23

(Firm), ICF International, and United States. Agency for International Development, eds. Malawi service provision assessment 2013-14. Ministry of Health, 2014.

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24

Service, Ghana Statistical, Ghana. Ministry of Health. Health Research Unit., and ORC Macro, eds. Ghana service provision assessment survey 2002. Ghana Statistical Service, 2003.

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25

Tanzania. Ofisi ya Taifa ya Takwimu. and Macro International, eds. Tanzania service provision assessment survey, 2006. National Bureau of Statistics, 2007.

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26

Great Britain. Department of Health. Social Services Inspectorate., ed. HIV and AIDS: Service provision in social service departments. Social Services Inspectorate, Department of Health, 1993.

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27

Dow, Stoker, ed. NVQ customer service: Level 3. Pitman Publishing, 1995.

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28

Dow, Stoker, ed. NVQ customer service: Level 3. Pitman Publishing, 1995.

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29

Dow, Stoker, ed. NVQ customer service: Level 3. Pitman Publishing, 1995.

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30

Dow, Stoker, ed. NVQ customer service: Level 3. Pitman Publishing, 1995.

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31

Dow, Stoker, ed. NVQ customer service: Level 3. Pitman Publishing, 1995.

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32

India. Ministry of Urban Development. Handbook on service level benchmarking. Ministry of Urban Development, Govt. of India, 2010.

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33

Association, London District Surveyors, ed. Level of service building control. London District Surveyors Association Publications, 1994.

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34

Association, Healthcare Financial Management. Template for service level agreements. Healthcare Financial Management Association, 1999.

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35

Chartered Institute of Public Finance and Accountancy., ed. Service level agreements: A compendium. Chartered Institute of Public Finance and Accountancy, 1991.

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36

Cooper, Tom. An evaluation of the level and location of the Youth Service provision within central Camden. 1986.

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37

Muñoz, Gerardo Sanchis. Public Service, Public Goods, and the Common Good. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780190670054.003.0007.

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The proper provision of public goods by a well-functioning, impartial government is not the only thing necessary for attaining the common good, but it is essential. The economic view of the human person as a rational, self-interested maximizer has become pervasive in analyzing government dysfunction and is employed by international agencies to generate proposals to realign the economic incentives of government officials. But this mindset assumes and encourages self-interest and undermines idoneidad (suitability)—which includes integrity, motivation, and competence—as the most fundamental chara
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38

Turner, Kenneth J., Evan H. Magill, and David J. Marples, eds. Service Provision. Wiley, 2004. http://dx.doi.org/10.1002/0470020504.

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39

Turner, Kenneth J., Evan H. Magill, and David J. Marples. Service Provision. Wiley & Sons, Incorporated, John, 2005.

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40

Service Provision. John Wiley & Sons, Ltd., 2005.

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41

Levy, Brian, Robert Cameron, and Vinothan Naidoo. Context and Capability. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198824053.003.0007.

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This chapter explores how context influences bureaucracy. Bureaucratic behaviour and performance are interpreted as endogenous, shaped by decisions of political elites as to whether to direct their efforts towards providing public services or towards more narrowly political or private purposes. The chapter distinguishes among three broad contextual differences between the Western Cape and Eastern Cape—socio-economic, political, and institutional. It identifies the causal mechanisms through which these variables exert their influence, distinguishing between demand-side and supply-side influence
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42

Ernst, Gerhard, Klaus Zühlke-Robinet, Gerhard Finking, and Ursula Bach, eds. Digitale Transformation. Nomos Verlagsgesellschaft mbH & Co. KG, 2020. http://dx.doi.org/10.5771/9783748903413.

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The employment and work of the future is taking place in service provider systems, which are a result of the digital revolution. Nevertheless, politics, science and research have insufficiently considered the consequences of the digital revolution for the organisation of work in the field of service provision. Using the example of logistics, this book presents the social economy, knowledge services, and the consequences and design options for work and employment at the levels of ‘society’, ‘services, markets and the economy’, ‘service development’, ‘service production’ and ‘model development’
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43

O’Brien, Anthony J. Compulsory community mental health care: Oceania. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780198788065.003.0020.

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Oceania is characterized by the diversity of countries and by highly variable provision of mental health services and community mental health care. Countries such as Australian and New Zealand have well-developed mental health services with a high level of provision, but many less developed countries lack mental health infrastructure. Some developing countries such as Samoa and Tonga have passed mental health legislation with provision for community treatment orders, but this legal measure is probably not a useful mechanism for advancing mental health care in developing countries. Instead, eff
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44

Mackintosh, Helen. Provision, service and design. 1986.

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45

Service Provision in Cities. International Institute for Environment and Development, 1994.

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46

Maller, Doreen, and Kathy Langsam, eds. Praeger Handbook of Community Mental Health Practice. ABC-CLIO, LLC, 2013. http://dx.doi.org/10.5040/9798216981831.

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This expansive, three-volume set addresses the complexities of interconnectivity, therapeutic capacity, and the competencies needed in order to provide sophisticated and integrated community mental health care—both in the United States and within a global community. The Praeger Handbook of Community Mental Health Practiceprovides an essential framework that will serve university educators, students, new practitioners, and experienced therapists alike as they adapt to new approaches to community mental health and respond to changing laws governing mental health provision across state, national,
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47

Maller, Doreen, and Kathy Langsam, eds. Praeger Handbook of Community Mental Health Practice. ABC-CLIO, LLC, 2013. http://dx.doi.org/10.5040/9798216981824.

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This expansive, three-volume set addresses the complexities of interconnectivity, therapeutic capacity, and the competencies needed in order to provide sophisticated and integrated community mental health care—both in the United States and within a global community. The Praeger Handbook of Community Mental Health Practiceprovides an essential framework that will serve university educators, students, new practitioners, and experienced therapists alike as they adapt to new approaches to community mental health and respond to changing laws governing mental health provision across state, national,
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48

Maller, Doreen, and Melissa Fritchle, eds. Praeger Handbook of Community Mental Health Practice. ABC-CLIO, LLC, 2013. http://dx.doi.org/10.5040/9798216981848.

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This expansive, three-volume set addresses the complexities of interconnectivity, therapeutic capacity, and the competencies needed in order to provide sophisticated and integrated community mental health care—both in the United States and within a global community. The Praeger Handbook of Community Mental Health Practiceprovides an essential framework that will serve university educators, students, new practitioners, and experienced therapists alike as they adapt to new approaches to community mental health and respond to changing laws governing mental health provision across state, national,
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49

Desining a pilot framework of fiscal decentralization at local government level & report on the differences in local public services provision among districts in travinh under existing fiscal decentralization framework. [MPI]., 2008.

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50

Stirn, Bernard. A European Model of Public Administration. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780198789505.003.0006.

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Chapter 6 shows how, in spite of the differences of the various domestic legal systems in Europe, a European model for public administration is emerging. This can be seen across different topics such as the scope of public action, the provision of services of general interest; but also in the way in which public administration is organized, in respect of matters such as, for example, economic governance, delegated management and public procurement, and independent authorities and agencies. The chapter sets out and analyses the principle of good administration and the role it plays in European
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