To see the other types of publications on this topic, follow the link: Library reference services.
Dissertations / Theses on the topic 'Library reference services'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 48 dissertations / theses for your research on the topic 'Library reference services.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Pomerantz, Jeffrey. "Integrating Digital Reference Service into the Digital Library Environment." Association of College and Research Libraries, 2003. http://hdl.handle.net/10150/105560.
Full textAbstract:
The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library's collection. These two issues are explored.
2
Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.
Full textAbstract:
This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.
3
Swain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.
Full text
4
Yusoff, Hashimah Mohd. "The use of electronic information resources among the users of Penang Public Library Corporation." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/105641.
Full textAbstract:
Public libraries place importance on information technology for the delivery of quality services. One aspect of quality services is knowing the usage in the electronic information resources (EIRs) among the users. This study was carried out to investigate the use of the EIRs at the Penang Public Library Corporation (PPLC). The findings revealed that EIRs services provided by PPLC are being regularly used by the users. It was noted that the younger group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC (43.2%). The preference of Internet was higher among school students with 25% users and college students with 17.2% users, whereas preference of OPAC was higher among the professional group with 30% users. It was determined also that most of the users who used Internet were for information searching. For OPAC, they seemed more likely to use title search in searching library materials and they learned to use the OPAC by themselves. The usage of other EIRs were less popular with Electronic Journals (19.1%), Online databases (16.0%) and CD-ROMs (7.4%). It is recommended that PPLC must strive aggressively to promote the less popular EIRs that are provided but seldom used by the library users. PPLC also needs to improve its training programme in order to help users to enhance the use of EIRs.
5
Kufuor, Peter Akwasi. "The impact of coup d'et́ats [i.e. coups d'et́at] on Third World countries with particular reference to Ghana." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1989. http://www.kutztown.edu/library/services/remote_access.asp.
Full textAbstract:
Thesis (M.A.)--Kutztown University, 1989.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2923. Abstract precedes title page. Typescript. Includes bibliographical references (leaf 140).
6
Darries, Fatima. "The impact of the Internet on reference services in higher education libraries in South Africa." Master's thesis, University of Cape Town, 2002. http://hdl.handle.net/11427/7910.
Full textAbstract:
Internet access has become an indicator of a country's socio-economic status in the Information society. Libraries of higher education institutions support the parent institutions' objective to produce graduates able to function in this society. Consequently, the Web, the most popular part of the Internet, has become ubiquitous in reference services. This study investigates the impact of the Internet on reference services by exploring the following areas: user Internet access and training in the library, use and integration of the Internet as an information tool in reference services and the Internet training and knowledge of reference librarians.
7
Gurganus, Alison Steinberg. "Virtual reference in a community college library| Patron use of instant messaging and log-in chat services." Thesis, Pepperdine University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3680367.
Full textAbstract:
<p> In libraries around the world there are people asking librarians for research assistance. As technology has advanced and communication strategies have moved outside the physical library buildings, librarians now respond to reference queries online. This study analyzed two forms of virtual reference; instant messaging (IM) and log-in chat. The purpose of this study was to find out if there is any inherent difference between the way the patrons or the librarians used these two virtual services. </p><p> An exploratory research design focused on numerous aspects of virtual reference communication. During the spring terms of academic years 2011 and 2012 at a community college, 1,341 transcripts of IM and log-in chat sessions were recorded. Using a systematic sampling process, 320 transcripts were sampled and their content analyzed. </p><p> Findings indicate that a length of the transaction significantly affected the outcome of all transactions. Log-in chats were generally longer than IM chats and it was found that; they were more complicated, the librarians were more responsive and friendly, patrons were more satisfied and the librarian was generally able to conduct a reference interview more often. Additionally the findings indicated that both IM and log-in chat were very similar in three aspect; patron formality, completeness/accuracy of the librarians' answer and the reference interview adding/changing or clarifying the patrons question. </p><p> There were four major conclusions of this study: The log-in chat portal had longer online reference transactions and better overall outcomes; instant messaging portal queries, although similar in many aspects to log-in chat, were ultimately treated in a less formal manner by patrons; librarians gave reference interviews and complete/accurate answers equally in both platforms and there were similar overall success rates in both platforms. </p><p> Based on the findings in this study it is recommended that academic libraries serving a general population of students use both the IM and log-in chat portals on their library websites. Patrons appear to appears to be using each portal for different and equally important reasons. Further study of virtual communications practices is needed to enhance the findings of this study as more institutions expand their patron base beyond those who can physically meet with a reference librarian.</p>
8
Evans, Paul. "A multimedia system to instruct novice users of online library catalogues." View thesis, 1996. http://library.nepean.uws.edu.au/about/staff/thesis.html.
Full text
9
Nawe, Julita. "Human resource issues and problems for library and information services with reference to Southern African Development Community member countries." Thesis, Aberystwyth University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.390344.
Full text
10
Conyers, Angela D. "The use of external information by managers in larger industrial companies with special reference to the role of electronic external information services." Thesis, City University London, 1989. http://openaccess.city.ac.uk/8247/.
Full textAbstract:
This research examines the use of external information by managers in larger industrial companies, with special reference to use of electronic information services. Five different industries are selected for study - oil, pharmaceutical, construction, electronics and retail. Evidence on the areas and sources of external information of most importance to managers, including electronic sources, was sought by means of a questionnaire survey distributed to managers in marketing, finance, corporate planning, computer systems and management services and to company librarians! information officers. The questionnaire was completed by 122 managers from fifty-one companies and followed up by case study interviews with eleven selected respondents. All respondents agree on the importance of industry market trends and competitor activities as the main areas of external information and on the personal communications network and industry publications as the prime sources. Information of the organization's broader environment is viewed as less important, Company libraries, where they exist, are not always highly regarded or fully exploited as sources of information by managers. The research shows that electronic information services are not in general rated highly as an information source. The main reason for the lack of use by managers appears to be lack of content relevance, but lack of awareness, pricing structure and accessibility are also contributory factors. Videotex services are held in low regard by their users and non-users alike. Commercial databases, on the other hand, are valued by their main user group, which consists of librarians from the pharmaceutical industry and from larger oil companies. Type of industry, type of respondent and size of company are all important variables in use of electronic information services. The research identifies four different approaches to external information use - individual, library, systems and information management. In spite of the acknowledged importance of external information, the informal approach is still prevalent. There is no extensive use of electronic services in companies which do not have an established library structure and there are few examples of a properly structured 'information management' approach which combines both internal and external sources.
11
Chandra, Smita, and Vivek Patkar. "ICTS: A catalyst for enriching the learning process and library services in India." Elsevier, 2007. http://hdl.handle.net/10150/106060.
Full textAbstract:
The advances in ICTs have decisively changed the library and learning environment. On the one hand, ICTs have enhanced the variety and accessibility to library collections and services to break the barriers of location and time. On the other, the e-Learning has emerged as an additional medium for imparting education in many disciplines to overcome the constraint of physical capacity associated with the traditional classroom methods. For a vast developing country like India, this provides an immense opportunity to provide even higher education to remote places besides extending the library services through networking. Thanks to the recent initiatives by the public and private institutions in this direction, a few web-based instruction courses are now running in the country. This paper reviews different aspects of e-Learning and emerging learning landscapes. It further presents the
library scene and new opportunities for its participation in the e-Learning process. How these ICTs driven advances can contribute to the comprehensive learning process in India is highlighted.
12
De, Boek Carol Jean. "The development of the large print book and its impact on partially sighted adult readers with special reference to public library services." Thesis, Cardiff University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.236222.
Full text
13
Simons, Kevin J. "The Work Process of Research Librarians: Implementation of the Abstraction-Decomposition Space." Connect to this document online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1113847496.
Full textAbstract:
Thesis (Ph.D.)--Miami University, Dept. of Psychology, 2005.<br>Title from second page of PDF document. Document formatted into pages; contains [2], vi, 72, [22] p. : ill. Includes bibliographical references (p. 35-37).
14
Dlamini, Dudu Nomangwane Bawinile. "The management of indigenous knowledge in Swaziland, with specific reference to the Swaziland National Library Service (SNLS)." Thesis, University of the Western Cape, 2005. http://etd.uwc.ac.za/index.php?module=etd&.
Full textAbstract:
Indigenous knowledge systems (IKSs) have made positive contributions in agriculture<br>health care<br>medicine<br>food preparation and preservation<br>land use<br>education and a host of other activities in rural communities as well as in urban ones (Warren, 1991:26). Yet hardly a day goes by when an elderly man or woman does not die with all the wealth of knowledge, which is then buried beyond recovery. Therefore, there is a need for institutions, which are in the business of information like libraries and/or information centers to manage (collect, document, organize, store, disseminate) the indigenous knowledge for potential contribution in present and future endeavours. Ngulube (2002: 96) rightly points out that the loss of IK will &ldquo<br>impoverish society&rdquo<br>.<br />
<br />
The main aim of the study was to explore the issue if indigenous knowledge within the library and information sector, specifically within the Swaziland National Library Service<br>investigate if IK is managed<br>determine how it can best be managed in order to contribute positively to the community<br>and identify ways to best manage it. This study adopted the qualitative research methodology using the triangulation method, which allows the use of different data collection techniques.<br />
<br />
The study found that Swaziland National Library Service (SNLS) manages IK, but at a very low level. Lack of funds is one major issue that has been voiced as the biggest hindrance to Indigenous Knowledge Management and that Library and information professionals are not adequately trained to manage IK. The study also discovered that Library and information services in Swaziland are still very much book-based and very much westernized, such that only a select elite is catered for by the current services. Intellectual property rights are not dealt with, with respect to IK.<br />
<br />
From the findings, this study recommends that Library and information professionals include indigenous knowledge in the existing collection development policies or must design collection development policies that include IK.
15
Schirmer, Gillian Russell. "The fiction problem in public libraries : a study with special reference to Cape Town City Library Service." Master's thesis, University of Cape Town, 1988. http://hdl.handle.net/11427/17150.
Full textAbstract:
Includes bibliography.<br>The focal point of this study emanates from both personal observations formed in public library branch work and questions raised in the subject literature to the effect that tension appears to exist between the wants of the majority of users and the perception of the dominant goals of the public library by their staff, resulting in differing views as to the book selection policy of this institution. Book selection policies have been taken to reflect the attitudes of library staff towards users' wants in terms of their adherence to the tenets of Anglo-American public library objectives.
16
Kilian, Juliette. "Service model for libraries in an agricultural environment with specific reference to the library of the ARC-Small Grain Institute." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/37127.
Full textAbstract:
This dissertation reports on a study that investigated the functions and services that are rendered at the library of ARC-Small Grain Institute in Bethlehem. The study was directed by the research questions that included the investigation in library services and sources globally; the information seeking behaviour of the patrons of the library as well as the skills and competencies needed by librarians to render an effective service in a constant changing environment. These components served as a foundation for the development of a proposed service model, which reflects the incorporation of the changing roles of librarians in a research library. The current services and sources of the ARC-SGI library were discussed and compared to other libraries. A systematic review of the literature included the information seeking behaviour and information needs of researchers as well as the skills and competencies of librarians.
A mixed-method approach, using both qualitative and quantitative methods, has been applied in the study. Data was collected through questionnaires and fifteen semi-structured interviews were held with selected patrons of ARC-SGI. The findings showed that information needs depends mostly on the different stages of research and flows directly from the type of work that they do. Attention was given to preferred source choices and problems experienced during information seeking. Training needs were addressed as well as the needs for additional information needed from the library.
Based on the results, the study proposed a service model for an agricultural library. The model displays the library within the setting of an organisation as it supports the mission and vision of the parent organisation. It illustrates all the interdependent components that are essential for a successful agricultural library. The model also outlines the strategies of on-going evaluation and monitoring of the library services; the information needs and information seeking behaviour of the patrons as well as the challenges facing the library.
The study concluded by making certain recommendations that can benefit the library of ARC-SGI, which will be an improvement added to the current services. A few suggestions are made for future research, which have definite advantages for an agricultural library within an organisation.<br>Dissertation (MIS)--University of Pretoria, 2013.<br>Information Science<br>unrestricted
17
Mota, Ana sofia de Sousa Machado. "O serviço de referência nas bibliotecas públicas em Portugal: modelo de desenvolvimento." Doctoral thesis, Universidade de Évora, 2016. http://hdl.handle.net/10174/18746.
Full textAbstract:
O Serviço de Referência (SR), incorporando na sua organização, funcionamento e
comunicação com o utilizador um conjunto de potencialidades proporcionadas pela
tecnologia, assume um papel fundamental na luta contra a desigualdade e o analfabetismo
digital, no fomento da literacia da informação e na criação de conhecimento.
A percepção do valor e das fragilidades do SR nas bibliotecas públicas em Portugal levanta
a questão sobre como contribuir para o seu desenvolvimento. A presente investigação,
visando a construção de alicerces numa perspectiva de evolução, parte da análise de
documentos orientadores internacionais da RUSA/ALA (Reference and User Services
Association / American Library Association) e da IFLA (International Federation of
Library Association) e da observação de características estruturais da Rede Nacional de
Biblioteca Públicas (RNBP), para a concepção de soluções de desenvolvimento do SR a
aplicar a esta realidade concreta.
Seguindo um paradigma compreensivo indutivo, com uma orientação baseada na
Grounded Theory, esta pesquisa privilegia o contexto da descoberta e a construção de uma
teoria. No plano empírico cumpre uma complementaridade de técnicas qualitativas e
quantitativas, com recurso a uma triangulação metodológica. O campo de análise abrange a
totalidade das bibliotecas públicas portuguesas integradas na RNBP em Portugal. Visando
aspectos funcionais e materiais, são analisados dados preexistentes e aplicadas técnicas de
observação directa e inquérito por questionário. Visando aspectos sociais, são efectuadas
seis entrevistas semi-estruturadas.
Os resultados apontam para uma situação de estagnação das bibliotecas da RNBP e para
um funcionamento não estruturado e informal do SR, na maioria dos casos em que se
verifica a sua disponibilização. Fundamentada a necessidade de evolução, e do
investimento que nele possa ser feito, é construído um modelo, seguindo uma estratégia
por níveis, flexíveis e adaptáveis às necessidades e aos recursos de cada biblioteca, que
visa o desenvolvimento incremental e congruente daquele serviço; Abstract:
The Reference Service in public libraries in Portugal. Development model from
international guidelines.
Incorporating in its organization, procedures and communication with the users a set of
tools brought by technology, Reference Service (RS) plays a key role in the struggle
against inequality and digital illiteracy, promoting information literacy and creating
knowledge.
The perception of the value of RS and the weaknesses in public libraries in Portugal raise
the question on how to contribute to its development. In order to build RS foundations on
an evolutionary perspective, this research analyzes RUSA / ALA (Reference and User
Services Association / American Library Association) and IFLA (International Federation
of Library Association) international guidelines and the structural characteristics of the
Portuguese National Public Library Network (RNBP), with the objective of creating a
solution for the development of that service to be applied to this reality.
Following an inductive comprehensive paradigm, with an orientation based on Grounded
Theory, this research focuses on the context of discovery and the construction of a theory.
Empirically it fulfils complementary qualitative and quantitative techniques, using a
methodological triangulation. The field of analysis covers Portuguese public libraries
integrating the RNBP. Aiming at functional and material aspects, direct observation
techniques and a survey by questionnaire are applied. Targeting social aspects, six semistructured
interviews are carried out.
The results point to a situation of stagnation in the RNBP as well as the unstructured and
informal performance of the SR, which justifies the need for evolution and investment. A
model is constructed, following a strategy based on levels, flexible and adaptable to the
needs and resources of each library, with the perspective of an incremental and consistent
development of this service.
18
Downing, Arthur. "Requesting in library reference service interactions." 2008. http://hdl.rutgers.edu/1782.2/rucore10001600001.ETD.17131.
Full text
19
Benoist, David. "Mettre en place un service collaboratif de référence virtuelle à l’université : le projet du SCD de Paris-Sorbonne (Paris-IV)." Thesis, 2007. http://hdl.handle.net/10150/105233.
Full textAbstract:
This study (full-text in french) concerns collaborative virtual reference in French academic libraries. After a brief inventory of these services at the end of the year 2006, the reflexion is based on the particular project of the Paris-Sorbonne SCD (Joint Library Services, Paris-IV). A methodology is outlined for the organization of digital reference in academic context, in which collaborative work is relevant: it allows these services to achieve their development in universities.
20
Pomerantz, Jeffrey. "A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302." 2005. http://hdl.handle.net/10150/106027.
Full textAbstract:
This article seeks to shift the literature on chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion on the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the various steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chat-based reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. It is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
21
Pomerantz, Jeffrey, and Frederic Stutzman. "Collaborative Reference Work in the Blogosphere. Reference Services Review, 34(2), 200-212." 2006. http://hdl.handle.net/10150/105460.
Full textAbstract:
Purpose: This paper explores the use of blogs as a platform for providing reference service, and discusses Lyceum, an open source software project from ibiblio.org, for this purpose.
Design/methodology/approach: The following topics are explored: the evolution of libraries' uses of blogs, the advantages of conducting the reference transaction as a collaborative effort, and the use of blogs as an environment that fosters collaboration. The argument is made that blogs may be used to good effect in reference services
Findings: It is argued that blogs may be used to good effect in reference services. Lyceum, an open source blogosphere application, is discussed as an environment for blog-based reference service.
Originality/value: To date, blogs are not being used by a library reference services, and by few online reference service unaffiliated with libraries. This paper will be useful to libraries and other reference services interested in conducting the reference transaction as a community effort.
22
Pomerantz, Jeffrey. "Collaborative Reference Work in the Blogosphere." 2006. http://hdl.handle.net/10150/105112.
Full textAbstract:
Purpose: This paper explores the use of blogs as a platform for providing reference service, and discusses Lyceum, an open source software project from ibiblio.org, for this purpose.
Design/methodology/approach: The following topics are explored: the evolution of libraries' uses of blogs, the advantages of conducting the reference transaction as a collaborative effort, and the use of blogs as an environment that fosters collaboration. The argument is made that blogs may be used to good effect in reference services
Findings: It is argued that blogs may be used to good effect in reference services. Lyceum, an open source blogosphere application, is discussed as an environment for blog-based reference service.
Originality/value: To date, blogs are not being used by a library reference services, and by few online reference service unaffiliated with libraries. This paper will be useful to libraries and other reference services interested in conducting the reference transaction as a community effort.
23
Mendrinos, Roxanne Baxter. "Applications of CD-ROM technology for reference purposes a survey of secondary school library media specialists in Pennsylvania and Maine /." 1992. http://books.google.com/books?id=bOngAAAAMAAJ.
Full text
24
Radford, Marie Louise. "Relational aspects of reference interactions a qualitative investigation of the perceptions of users and librarians in the academic library /." 1993. http://books.google.com/books?id=8bLgAAAAMAAJ.
Full textAbstract:
Thesis (Ph. D.)--Rutgers, the State University of New Jersey, 1993.<br>eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 315-329).
25
Owens, Irene. "Librarian-patron interaction and information exchange in the reference department of an academic library." 1995. http://catalog.hathitrust.org/api/volumes/oclc/34537053.html.
Full textAbstract:
Thesis (Ph. D.)--University of North Carolina at Chapel Hill, 1995.<br>eContent provider-neutral record in process. Description based on print version record. Includes bibliographical references (leaves 187-204).
26
Khumalo, Mbalenhle Sijabulile. "The provision of Library and Information Services to offenders in South Africa with reference to Leeuwkop and Johannesburg correctional services." Diss., 2020. http://hdl.handle.net/10500/27336.
Full textAbstract:
A need to correct the behaviour and deeds of people who have been incarcerated has been in the plans of the South African Government for a number of years now. Shifting from being punishment to rehabilitation centres, the correctional places have the aim to rehabilitate and
prepare inmates to be included in and accepted by the society beyond their incarceration period.
Qualitative and quantitative approaches were adopted. The case study design was employed to provide the researcher with the flexibility to gather data after an in-depth study of the LIS in Leeuwkop and Johannesburg correctional centres. The targeted population was the
Department of Correctional Services (DCS) officials in charge of the LIS, Gauteng Department of Arts and Culture (DAC), City of Johannesburg (CoJ) municipality LIS Department and offenders from the Leeuwkop and Johannesburg correctional services. The
purposive sampling technique was used to select the sample for the study. Interviews were held with six Leeuwkop and Johannesburg DCS officials, one official from the City of Johannesburg LIS Department responsible for project management, and two officials from
the Department of Arts and Culture. Questionnaires were administered to Leeuwkop and Johannesburg offenders. Triangulation was used to provide different views and opinions during the data analysis. The qualitative data was analysed thematically while the quantitative
data was analysed numerically with tables and graphs. Ethical considerations were taken into account by acknowledging authors and providing consent forms to the participants.
The study established that there was a provisional policy for correctional services libraries in Gauteng. However, most libraries did not utilise it as they rather used other policies. This is
due to the fact that libraries are not autonomous but are under the formal authority of the Department of Education and Sport, Recreation, Arts and Culture (SRAC). Most inmates knew about the LIS facilities in their centres. However, the study found out that the materials
stored in the libraries were out-dated and limited. Additionally, most centres did not have programmes to rehabilitate offenders while they are within the correctional facilities and to reintegrate them back into the society after their release. The study recommends that another
study be done pertaining to the mandate and development of policies for the DCS libraries.<br>Information Science<br>M. Inf.
27
Tsai, Bao Ching, and 蔡寶卿. "The Physicians’ Needs of Online Reference Services-- A Case Study of Chang Gung Memorial Hospital Library." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/92480932710126552368.
Full text
28
Shirako, Anne. "PubMed for Public Librarians." 2008. http://hdl.handle.net/10150/105767.
Full text
29
Mpotokwane, Eng Sealogane. "The use and application of information communication technologies for information provision by library workers of the University of Botswana library." Thesis, 2002. http://hdl.handle.net/10413/3751.
Full textAbstract:
The purpose of this study was to deternine the use and application of information communication technologies (ICTs) by the library workers of the University of Botswana Library. ICTs play an important role in a library environment because they enable libraries to be accessed rapidly as well as increasing the range, relevance and accessibility of information provided by the libraries. ICTs are therefore important for supporting the library workers in their everyday roles. This research was done with a view to propose recommendations which may enhance the efficiency and effectiveness of University of Botswana Library workers in facilitating timely, relevant, accurate and reliable access to information for the library users through the utilisation of ICTs. The population of the research was the University of Botswana Library and its branches namely the Faculty of
Engineering Library in Gaborone, the Centre for Continuing Education Branch in Francistown and the Harry Oppenheimer Branch in Maun.
Primary and secondary sources of data were used to meet the objectives of the study. The research was done using a self-administered questionnaire, observation and interviews.
The response rate was 67 (86.36 %) out of a population of 88. The data collected for this study identified that the University of Botswana Library workers had limitations on the use and application of ICTs as well as varying levels of skills and knowledge on their utilisation. The library workers lack ICT skills because they are only trained for specific
routine tasks. In addition, some workers do not have enthusiasm to learn on their own.<br>Thesis (MIS.)-University of Natal, Pietermaritzburg, 2002.
30
Lee, Hui chin, and 李惠卿. "A study on the reference and information services of the Liberal Arts Library at Fu-Jen Catholic University from the marketing perspective." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/27608032688995477326.
Full textAbstract:
碩士<br>輔仁大學<br>圖書資訊學系<br>87<br>A study on the reference and information services of the Liberal Arts Library at Fu-Jen Catholic University from the marketing perspective Marketing which comes from the business is the “user-centered”managerial philosophy. By applying marketing, the enterprise meets the needs of their customers and achieves the objective of the organization.
From 1980, the library of the States have been interested in studying marketing, which the main purposes are to promote the satisfaction of the library patron, to cultivate better image of the library, and to improve the problems of the library.
Recently, many researchers study the theory of library marketing in Taiwan, however, people make little use of this theory as the operative tool. This thesis is a pilot study. The study methods include literature analysis, interview, questionnaire and exploring the reference and information services of the Liberal Arts Library at Fu-Jen Catholic
University from the marketing perspective. Thus, both goals of this study will be achieved ： one is the examination of the reference and information services of the Liberal Arts Library at Fu-Jen Catholic University , the other is the application of the marketing theory into the library practically.
The conclusions of this study can be listed as follows ：
1. Marketing theory is a “user-centered” managerial
philosophy, it will assist library’s staff in management
and judgement.
2. Product strategy of the library marketing mix has closely
relationship with other elements, and it’s very important
to the library services.
3. The trend of new technology development influences deeply on
the 4P of the reference and information services of the
library.
4. Graduate students make heavy use of the library, and the
library should regard them as one of the important target
markets.
5. Medium-long term plans and the marketing concept will
improve aspects of the library management, and build up an
active, bright and positive image of the library.
6.Graduate students affirm the importance of the reference and
information services of the Liberal Art Library, but the
library still lacks enough publicity and promotions.
31
Huang, Fei-Lan, and 黃斐籃. "The Study of Internet Question Answering systems--Based on the example of Taipei Public Library Online Reference Services and Yahoo! Kimo Knowledge+." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/39970444510575208717.
Full textAbstract:
碩士<br>國立臺灣師範大學<br>社會教育學系在職進修碩士班<br>94<br>Internet Question Answering system refers to the services that users can bring up questions and obtain answers by internet. In Taiwan, the portal site Yahoo! Kimo provided the Internet Question Answering system, called “Yahoo! Kimo Knowledge+”, in 2004. It has accumulated up to million of questions in half year (till the end of May, 2005). The system averagely attracted 4,900,000 users to question-answer interaction per month, whereas each question averaged up to 2.8 answers. In surface, this new internet information service develops so vigorously that make users response and participant in it. However, the belief to provide question-answer service has been carried out for years by the library, which is termed as “Reference services” that can be viewed as the most professional services.
The study consists of two participants: “Taipei Public Library Online Reference Services” and “Yahoo! Kimo Knowledge+”. By means of Content Analysis, Experimental Examination, and In-depth Interview , the researcher discusses questions from three respects including techniques and services, content of question-answer, and management. The results are as follows. Firstly, with regard to the platform of techniques and services, the researcher has attributed seven conclusions from “search function”, “search results”, “search interface”, “browse function”, “added function”, and “record entries”. Secondly, with respect to the content of question-answer, the results have displayed nineteen characteristics such as; (1) there are no significant differences in the answer speed of the two systems; (2) near half of the questions focus on natural science and applied science; (3) questions about facts are the majority, and that looking for opinions or experiences are also the features of Yahoo! Kimo Knowledge+. Thirdly, as for management, synthesize two systems seven characteristics with management in marketing, source of the funds, human resources and community managing. And Both sides all have a cooperative will under defining the mechanism.
According to the results, the study provides related suggestions to Taipei Public Library Online Reference Services, Yahoo Kimo Answers, and Library Online Reference Services.
32
Desai, Christina M., and Stephanie J. Graves. "Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums." 2007. http://hdl.handle.net/10150/106047.
Full textAbstract:
This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008.<br>This article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and usersâ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians provided it. However, instructional techniques used by librarians in virtual reference differ somewhat from those used at the reference desk. The authors conclude that reference transactions, in any medium, represent the patronsâ point-of-need, thereby presenting the ideal teachable moment.
33
Waugh, Jessica L. "Cooperation in the Commonwealth perceptions of partnership initiatives between Virginia's academic health sciences libraries and select (contiguous) public library systems for the provision of consumer health information services /." 2009. http://trace.tennessee.edu/utk_gradthes/570.
Full text
34
Kalley, Jacqueline Audrey. "The effect of apartheid on the provision of public, provincial and community library services in South Africa with particular reference to the Transvaal." Thesis, 1994. http://hdl.handle.net/10413/11391.
Full text
35
Boltman, Hester Gertruida. "Die persoonlike bibliografiese databasis : toepassingsmoontlikhede vir die lewering van 'n SDI-diens aan akademici." Thesis, 2014. http://hdl.handle.net/10210/12919.
Full text
36
Vaughan, K. T. L., Bradley Hemminger, and Meredith Pulley. "Scientists Comment on Their Libraries: Successes, Shortcomings, and Dreams for the Future." 2008. http://hdl.handle.net/10150/105152.
Full textAbstract:
A survey was conducted of 969 science researchers at the University of North Carolina at Chapel Hill. This long survey concluded with three questions requesting usersâ perceptions of the strengths and weaknesses of the campus libraries, and what single improvement the libraries could make to support scientific research and education. While the scope of these questions was more limited than large-scale surveys such as LibQUAL+TM, the results largely confirmed information from a local implementation of that survey. In addition, an interactive visualization tool was developed to help with analysis of the resulting comments. A summary of the major findings, recommendations for library improvements, and overall conclusions is given.
37
Ševčíková, Veronika. "Aplikace chatu ve virtuálních referenčních službách." Master's thesis, 2011. http://www.nusl.cz/ntk/nusl-314001.
Full textAbstract:
The aim of this thesis is to describe of the chat application in the virtual reference services from both theoretical and practical point of view. The theoretical part is based on close reading of the mostly foreign literature. The first introductory chapter discusses the terminology and definition of reference services and then virtual reference services, which have not been settled yet. The second chapter deals with chat application. All phases of the chat application are mentioned, from planning through implementation and marketing to the final evaluation of the service. The third chapter is devoted to chat as a specific form of communication with particular focus on its advantages and disadvantages in the library services. The findings of these chapters are used in the analysis of the chosen virtual reference services. The practical part in the fourth chapter constitutes chat in real use, first in foreign libraries, then in Czech libraries as well. The fifth chapter constitutes the main contribution of the practical part. It describes the chat preparation within the Czech cooperative virtual reference service "Ask your library" in the National Library of the Czech Republic, in which the autor of this thesis participated. The conclusion provides a brief summary.
38
Nyirenda, Golie Alfred Chrispin. "Evaluating the impact of electronic libraries on physical libraries in South African university." 2015. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001921.
Full textAbstract:
M. Tech. Business Information Systems<br>In this day and age, technology keeps advancing thereby enabling electronic libraries to be one of the most useful sources of information. Traditional, physical libraries are, however, still in existence and one would wonder what the impact of online library is on physical libraries. In this research, the impact of electronic libraries on physical libraries in a South African university is evaluated. The main purpose of this study was to explore the impact of electronic libraries on physical libraries. The goal of the study was to conceptualize a framework for understanding the impact of Electronic library on Physical library which was accomplished by finding out whether the number of physical library users had increased or decreased in terms of the usage of the physical library in the past five years, what challenges are being faced by physical libraries due to the availability of electronic libraries and finally by evaluating the impact of electronic libraries on physical libraries.
39
Lombo, Sipho. "An evaluative study of a resource centre within a community learning centre with particular reference to Tembaletu Community Education Centre." Thesis, 1998. http://hdl.handle.net/10413/4748.
Full textAbstract:
The objective of the study was an evaluation of the Tembaletu Resource Center within the Tembaletu Community Education Center. The Resource Center was evaluated in terms of its objectives. Each objective formed the basis for the subsequent research questions. The evaluation was from the perspectives of the three major user groups namely the teachers, the registered students and outside users. A survey was conducted whereby information was obtained from each group by means of a semi-structured questionnaire. Major findings in terms of the objectives were: many teachers, students and the general users use the Resource Center to read books and study, teachers read literacy books, many users have never bought literacy books for sale as many were unaware of this service, resource-based work has been given to students by teachers and this was seen to be a worthwhile exercise, more than half of the users had not borrowed educational videos, users had found information that helped them solve their personal problems although many users had never used the computer to access information. Lack of awareness of many of the services by users was indicated and was regarded as the stumbling block to the full use of the Resource Center. Recommendations based on the findings of the evaluation were made and this was followed by suggestions for further research.<br>Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 1998.
40
Gonçalves, Daniel José Moura. "A instrução da literacia da informação nos Serviços de Referência: proposta de um curso de literacia à distância para a Biblioteca das Ciências da Saúde da Universidade de Coimbra." Master's thesis, 2018. http://hdl.handle.net/10316/82566.
Full textAbstract:
Dissertação de Mestrado em Ciência da Informação apresentada à Faculdade de Letras<br>O domínio das competências básicas de literacia da informação é a chave para o sucesso académicodos/as estudantes das Instituições de Ensino Superior. O objetivo deste trabalho é refletir sobre a importância dos Serviços de Referência nas bibliotecas universitárias para o desenvolvimento dosíndices de literacia na área das Ciências da Saúde. A metodologia utilizada para alcançar o objetivo proposto apresenta duas componentes: a revisão da literatura e um estudo de caso. Na revisão da literatura abordaram-se os Serviços de Referência nas bibliotecas universitárias traçando-se a sua evolução, modalidades e modelos, com foco específico na área da saúde; quanto à Literacia da Informação traçou-se também o contexto evolutivo, bem como os modelos que se têm aplicado em contexto académico, com foco especial para a área da saúde. O estudo de caso selecionado é o Serviço de Referência da Biblioteca das Ciências da Saúde da Universidade de Coimbra para apurar as necessidades dos alunos das Faculdades de Medicina e de Farmácia da Universidade de Coimbra, a partir da perceção das Bibliotecárias de Referência. Para coletar os dados necessários foi aplicado um inquérito por questionário. Para a definição dos pontos chave do programa foi aplicado o modelo Big6 tendo em conta as respostas coletadas e os conceitos da literatura que se pretendem importar para esta comunidade específica. Esta proposta de instrução da literacia lecionada à distância visa possibilitar às/aos estudantes desta comunidade académica adquirir as competências julgadas necessárias para o desenvolvimento dos seus trabalhos académicos.<br>The mastery of the basic competencies of information literacy is the key to the academic success among the students of the Higher-Education Institutions. The objective of this work is to reflect upon the importance of Reference Services in academic libraries in the development of literacy levels in Health Sciences. The methodology used to reach the proposed objective has two components: the literature review and a case study. The literature review focused on Reference Services and Information Literacy. In both cases, the evolution and models were discussed. For the case study, the Reference Services of the Health Sciences Library of the University of Coimbra was chosen to identify the needs of the students of the Faculties of Medicine and Pharmacy of the University of Coimbra from the point of view of the librarians, which provide instruction to the field of Information Literacy. To collect the data a questionnaire survey was applied to the Reference Librarians of the service to understand their perception. The answers provided the needed data for the elaboration of a model of information literacy administered from a distance that allows the students of this academic community to acquire the skills deemed needed to the development of their academic work. For the definition of the key points, the Big6 model was applied considering the answers to the surveys and the concepts of the literature that are intended to be imported into this specific health sciences academic community.
41
Niba, Mercy Bi. "Communication between healthcare workers and Isizulu speaking female patients at the Scottsville clinic, Pietermaritzburg, South Africa." Thesis, 2000. http://hdl.handle.net/10413/3851.
Full textAbstract:
This study sought to establish some ofthe problems that occur during a consultation process between a healthcare worker and a patient, such as intangible and tangible verbal/nonverbal communication problems. Tangible nonverbal problems refer to eye contact, gestures, body posture and facial expression. Tangible verbal problems refer to voice tone/attitude and language and intangible to race, age, gender, education and culture. It was made clear that the problems involved in the consultation process were, in the main, common to other fonns of communication such as that between a reference librarian and a client, customer, visitor or user. The factors that hindered communication were investigated by means of semi-structured interviews and questionnaires. The sample population was made up of 100 black isiZulu speaking females and seven healthcare workers of a heterogeneous background. The perception ofthe respondents in relation to the above-named factors (language, age, gender, attitude, culture, education, gestures and postures) was sought. The analysis of the results obtained showed that some of the significant factors that are a problem in communication include voice tone/attitude, eye contact, sitting position, gestures, facial expression and language. Patients, for the sake ofeffective concentration and free flow ofinfonnation, preferred healthcare workers who were polite, had a cheerful demeanour and who sat still and straight up (not looking around or standing). This is noted because the majority of the patients acknowledged such healthcare workers and were not satisfied with those who behaved otherwise. For example, in relation to previous consultations (irrespective of the Clinics), out of the 70 respondents who encountered problems, 61 (87%) in despair cited cases of rudeness, of which the majority of such cases related to African healthcare workers. Culture also mattered, when seen in terms of people being able to speak the same language and understand one another, with respect to the contextual meaning of words. As far as eye contact was concerned, it was apparent that adjustments had been made. For example, it was discovered that although it is the Zulu culture to avoid eye contact, especially between the young and the old, Zulu people have come to accept eye contact in a crosscultural South Africa. Their acceptance was also seen as due to the advantages ofeye contact. This was made clear by the fact that ofthe 90 (91%) respondents who acknowledged the fact that the healthcare workers maintained eye contact during the consultation process, 87 (97%) said it was polite as it gave them the assurance that the healthcare workers were paying attention to what they were saying. Among the socio-demographic variables investigated, the gender of the healthcare worker emerged as one ofthe important predictors of effective communication. This is because the majority of the respondents indicated feeling freer with someone of the same gender groupmg. Certain recommendations were made which were considered vital in improving not only the consultation process but any other form of communication, including that between a reference librarian and a client. The main recommendations were that the healthcare workers be polite and endeavour to speak the main language as the patients. Due to the fact that some healthcare workers hurry during consultation, it was recommended that more staff be employed.<br>Thesis (M.I.S.)-University of Natal, Pietermaritzburg, 2000.
42
Cavanagh, Mary Frances. "Making the Invisible Visible: Public Library Reference Service as Epistemic Practice." Thesis, 2009. http://hdl.handle.net/1807/17737.
Full textAbstract:
Public library services are evolving in response to the changing informational needs and behaviours of the citizens of the knowledge society. Reference statistics are declining and the move to self-service, virtual reference and an increasing use of mediating information and communication technologies calls into question the ongoing role of human, face-to-face information interaction at the public library’s front-line reference “desk”.
An ethnographic case study of face-to-face adult reference service was conducted in a large Canadian urban public library. Over 8 months during 2006, a pilot study was conducted, followed by 170 hours of observations at the reference desks in three branch libraries of varying sizes and semi-structured interviews with front-line reference staff, library managers and reference service clients. 480 reference interactions were documented and policy documents were reviewed. An inductive staged process of analytical abstraction, a narrative approach to the interpretations and a critical reflexivity as participant researcher were employed.
The main contribution of this study is the articulation of a practice framework for understanding and studying the reference service within the public library as organization. Sharing knowledge, finding meaning and learning are the outcomes of this epistemic practice. A typology of four reference encounters characterized in three dimensions of interpersonal communication; information exchange and mode of practice is detailed. This study challenges previous interpretations of reference services as a transactional, unitized question-answer activity and depicts it in a larger context as an interactional, relational set of activities that altogether characterize an epistemic practice. The three dimensions of structure (library organization), agency (reference staff and clients) and objects (library collections) anchor this conceptual framework – they are interdependent dimensions interacting to illuminate a robust understanding of face-to-face reference service. This study responds to previous research in which the reference process is studied separately from its social practice and its structural-organizational contexts.
43
Hu, Chin-Hua, and 胡錦華. "A Study of Reference Service Policy and Question Types in the National Central Library." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/37039907718957817908.
Full textAbstract:
碩士<br>淡江大學<br>資訊與圖書館學系碩士班<br>101<br>This research is aimed to explore the nature of reader service at the National Central Library, including the reference service policy and the information needs of users.
Through examining the documents, this study introduced the factors underlying the evolvement of state-owned libraries across the world. In addition, this research noted how the national libraries worldwide identify their reader groups and the way they depicted the territory of reference service. This part of task was accomplished by the operation of documentary analysis and content analysis of websites.
This research examined and noted the similarities/differences of the polices made by the major libraries –including the British Library, the Library of Congress, the National Library of Australia and the National Central Library. Aside from the above approach, this study also tried to outline the reader information assortment by analyzing questions asked by users visiting the National Central Library throughout different years. The conclusions are listed as follows:
1. The National Central Library should institute its reference service policy and make it known to the public.
2. In addition to servicing the main target of clients, the Library should offer divided services according to different reader groups and subjects.
3. Aside from the general reference service, the Library could provide reference appointments or paid services for research-oriented cases.
44
Lee, Ya-Hui, and 李雅惠. "Usage research of MSN real-time digital reference service：A case study in National Chiao Tung University Library." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/36569611001685194909.
Full textAbstract:
碩士<br>國立交通大學<br>資訊學院碩士在職專班數位圖書資訊組<br>97<br>A library exists for the users. In order to develop ideal functions and performances, what the users need and want should be provided by the library. The MSN real-time digital reference service (MSN reference service, for short) was launched by the National Chiao Tung University (NCTU) Library in August, 2007. After two years of practice, there are some ideas aroused. In order to understand the advantages and usability of this service, and the satisfaction and suggestions from users with this service, this study conducts the user questionnaire survey and content analysis to reveal the usage of and users’ opinions about this service.
The objects of the questionnaire are those who have used the MSN reference service of NCTU Library, A total of 274 responses (78.1%) are collected. The close-ended questions are analyzed via descriptive statistics, Chi-square, Pearson Correlation Coefficient and Regression, t-test, One-way ANOVA. The response of open-ended questions were manually analyzed and subsumed into results. With regard to content analysis, 1172 transcripts are analyzed according to different aspects of usage and question types.
The research findings can be summarized as follows:
1. The primary methodologies used to evaluate the usage of real-time digital reference service in libraries are content analysis and user questionnaire survey.
2. NCTU Library provides three kinds of digital reference services, which are E-mail, Web-form, and MSN. E-mail ranks the highest usage among all digital reference services of NCTU Library in the past and current years; however, the usage of MSN is soaring.
3. Many users of the MSN reference service are returning users. The number of returning users is more than one-shot users.
4. The primary reasons for the users to choose the MSN reference service are no time to go to the library and able to get answers quickly.
5. The primary channel for the users to know the MSN reference service was the Website of NCTU Library.
6. Dormitories are the main locations for the undergraduates to use the MSN reference services; laboratory and offices for the graduates and staff; off-campus for the non-NCTU users.
7. The primary advantage of the MSN reference service is easy-to-use. The primary disadvantage is the difficulty to express questions in text..
8. Those who use the MSN reference service frequently have a high tendency to agree with this service.
9. Those who have used instant messaging for a long time and those who use the MSN reference service frequently have the tendency to be satisfied with the MSN reference service.
Five suggestions are raised according to the research findings:
1. continuous promotion of the MSN reference service;
2. improvement of the reference interview;
3. continuous enhancement of the service quality;
4. regular evaluation;
5. assessment of the probability of activating the VoIP and Webcam mechanisms in the real-time digital reference service;
45
Huang, Nien Chau, and 黃念超. "An Interaction Process Study of Reference Service for Elderly Users in Public Libraries : A Case Study ofTaipei Public Library." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/v83dzn.
Full textAbstract:
碩士<br>淡江大學<br>資訊與圖書館學系數位出版與典藏數位學習碩士在職專班<br>104<br>Based on the physiological and psychological aging factor of elderly readers, the study focuses on their interaction and related topics of studies in the library reference consulting desk.
The purposes of the study are: analyzing elderly readers’ reference question type, reviewing the reference counter librarians’ who deal with the question negotiation process, understanding the interactive communication between reference counter staff and elderly readers, exploring the reference counter librarians recognize elderly readers’ knowledge of aging and communication, understanding the assurance of consulting services for counter librarians and elderly readers and so on.
The study adopts observation, questionnaire survey and interview method to conduct the development of research instrument and data collection. The main research instrument is to observe, keep record and it was supplemented by interviews and questionnaires to state the fact. The participants of the study are consulting
service counter staff and the elderly readers who use the consulting service counter.
According to the results of the study, the following conclusions were mentioned:
1. The types of reference questions for elderly readers are directional, ready reference, specific search.
The types of question negotiation expression are clear question and vague information of question. Theway to influence question negotiation and its fluency is not in the reference question, it depends on the question negotiation expression type.
2. The librarians can master both spoken language and nonverbal communication with elderly readers.The types of interaction for elderly readers are: duplicate one’s words around, external attribution type,difficult patron and so on. The communication way for difficult patron and problem patron which have different approach due to their impact levels.
3. Via questionnaire standard way, the aging knowledge and communication level of reference counter staff
who recognize elderly readers was judged at a pretty high level.In the experience of librarians, their experience toward aging physiological and cognitive aspect of elderly readers had degraded. During communication with elderly readers, librarians should particularly pay attention to the self-esteem issues of elderly readers.
4. Both reference counter staff and elderly readers view of consulting service certainty consistently agreed
that the topic “strengthen librarians’ expertise toward gerontology expertise” is the least important. And
reference counter staff and elderly readers view of “cope with situation”, “service attitude” and “familiar with procedure” and other topics are more divergent.
After reading literature and researches’ finding and conclusions, suggestions were made to provide Taipei Public Library and other public library elderly readers:
1. Purchase computer with dual-screen simultaneous display of the same picture which can synchronize
while talking. It can accelerate the fluency of consulting interaction.
2. The library should promote concrete action for librarians to familiar with the expertise of gerontology.
3. The staff should provide better service attitude for elderly readers.
4. Build the crisis response standard operation process of library for elderly readers.
46
Chen, Yen-Ju, and 陳姸如. "A Study of E-book Service between E-book Publisher and Public Library in Taiwan–With Special Reference on Digital Lending Right." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/02972219860491335059.
Full textAbstract:
碩士<br>淡江大學<br>資訊與圖書館學系碩士班<br>101<br>Through the documentary analysis, in-depth interview and questionnaire, this research conducts a study on e-book service of e-book publishers and public libraries. This research aimed at exploring the e-book service developed by e-book publishers and public libraries in Taiwan, as well as the influence that government subsidy policy on promoting e-book service. The findings can be used as references by e-book publishers and libraries in the future. The findings are as follows:
1.The uneven distribution of e-book resources in public libraries in Taiwan.
2.The cooperation between e-book publishers and public libraries is initially formed; however, the business model is not stable yet.
3.The lack of library’s budgets and market supply are two resistances of promoting e-book service.
4.The government subsidy policy is ineffective on promoting public library digital reading.
5.The development of Digital Lending Right is immature in Taiwan, because e-book reading atmosphere is not prevalent.
Based on the above findings, several suggestions are provided to public libraries, e-book publishers and government organizations.
47
Mesquita, Alberto Gonçalves. "Serviços de referência : do tradicional ao digital nas bibliotecas dos Institutos Politécnicos públicos em Portugal." Master's thesis, 2011. http://hdl.handle.net/10316/14812.
Full textAbstract:
Dissertação de mestrado em Informação, Comunicação e Novos Media, apresentada à Faculdade de Letras da Universidade de Coimbra<br>No âmbito das bibliotecas do Ensino Superior, o desenvolvimento das tecnologias da informação e comunicação, promoveram novas formas de acesso à informação, gerando um novo paradigma. Hoje é impossível pensar-se em unidades de informação sem as associar à revolução das tecnologias, uma vez que a pesquisa da informação necessita cada vez mais de competências para acompanhar a evolução e a velocidade de actualização. É por esta razão que o serviço de referência tem sido alvo de várias metamorfoses com vista à adequação a esta nova era tecnológica e difusão do conhecimento.
Esta mudança de paradigma tem reflexos inquestionáveis no papel destes serviços, cujo serviço tradicional passa a ser igualmente disponibilizado na forma digital.
Pretende-se com este estudo traçar um diagnóstico, com recurso a um questionário enviado a todas as bibliotecas do Ensino Superior Público Politécnico em Portugal, acerca das práticas relativas aos serviços de referência, com o objectivo de caracterizar os diferentes cenários existentes e identificar a tipologia de oferta - tradicional, digital ou misto -, e o consequente impacto na comunidade académica.
Nesta investigação de carácter exploratório adoptou-se por uma abordagem de natureza quantitativa.
Partindo da análise dos inquéritos, pode afirmar-se que uma grande percentagem de bibliotecas dos Politécnicos, disponibilizam um Serviço de Referência Tradicional e que, só um pequeno número permite o acesso ao Serviço de Referência Digital. Constata-se ainda que, noutras bibliotecas, há emergência de Serviços de Referência Digital e diagnosticou-se a existência de serviços sem regras de funcionamento, dificuldades relativas ao espaço físico e recurso humanos.
Com base nos resultados obtidos pode, ainda, afirmar-se que a tendência dos serviços de referência tradicionais é para a sua disponibilização ’on-line’.
Os múltiplos desafios com que são confrontados os serviços de referência das bibliotecas dos Institutos Politécnicos, obrigam a uma visão estratégica para que a sua prestação atinja um nível de excelência, tendo como objectivo rentabilizar o investimento para que este se torne um meio de acesso à informação rápido, eficaz, e tenha impacto significativo na qualidade do ensino e da investigação promovida pela instituição.<br>In the scope of Higher Education, a new paradigm has been generated, due to the development of information and communication technologies, which promoted new ways of information access. Today it is impossible to think about information units without relating them to the technological revolution, because information research needs more and more skills to keep up with evolution and updating speed. That is why the reference service has been subjected to several metamorphoses aiming for the adequacy of this knowledge diffusion and technological era.
This shift of paradigm brings unquestionable consequences to the provided services, in which the traditional service is also digitally available.
A questionnaire about reference services practices, characterizing different existing scenarios and identifying types of service – traditional, digital or both – and impact in the academic community, in order to outline a diagnosis will be sent to all Portuguese Polytechnic Public Higher Education libraries.
In this exploratory type investigation a quantitative approach has been adopted.
From the enquiries analysis, we can say that a great percentage of Polytechnics libraries provide a Traditional Reference Service, and that just a small number allows Digital Reference Service access. Other libraries have emergent adoption of Digital Reference Services and services with no functioning rules, and physical space and human resources restraints have been diagnosed.
Upon the results we can say that traditional reference services are moving towards providing on-line services.
Multiple challenges confronting Polytechnic Institutes libraries reference services force a strategic vision so that a level of excellence is attained, the main goal being making profit of the investment, so that this may become a quick and effective information access and with significant impact in teaching and investigation quality provided by the institution.
48
Novotná, Eva. "Kartografické kulturní dědictví." Doctoral thesis, 2021. http://www.nusl.cz/ntk/nusl-446274.
Full textAbstract:
Disertace je zaměřena na kartografické kulturní dědictví. Zkoumá postupy a stav jeho zpracování i způsoby a nástroje pro zpřístupnění v paměťových institucích. Byly vytčeny dva hlavní cíle práce. Nejprve zpracovat teoretický model online zpřístupnění kartografického kulturního dědictví a ověřit jej na vzorku mapových sbírek. Dále na základě teoretického modelu vytvořit online nástroj pro zlepšení služeb mapových sbírek. K dosažení cíle byly použity kvalitativní výzkumné metody. Konkrétně se jednalo o dotazníkové šetření českých a zahraničních mapových sbírek a také o případové studie českých projektů zaměřených na zpracování a zpřístupnění kartografických památek. K naplnění cílů práce byly podle knihovnického referenčního modelu IFLA navrženy dílčí modely uživatelských úloh, jejichž cílem bylo najít, určit, vybrat, získat a prozkoumat dílo. Na jejich základě byla doporučena kritéria pro hodnocení uživatelských úloh. K ověření funkčnosti modelu došlo testováním 20 digitalizovaných mapových sbírek. Byl vytvořen webový nástroj Databáze digitalizovaných mapových sbírek pro zlepšení služeb mapových sbírek.