Journal articles: 'Library users'

1

Waters, Richard L. "Library Users:." Public Library Quarterly 14, no. 1 (1994): 21–24. http://dx.doi.org/10.1300/j118v14n01_04.

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Casey, Jeanette, and Kathryn Taylor. "Music Library Users." Music Reference Services Quarterly 3, no. 3 (1995): 3–14. http://dx.doi.org/10.1300/j116v03n03_02.

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King, Geraldine B. "Women Library Users and Library Users of Traditional Women's Subjects." Reference Librarian 23, no. 49-50 (1995): 179–93. http://dx.doi.org/10.1300/j120v23n49_13.

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Kim, Choong Han. "Occupational Users and Uses of the Public Library." Public Library Quarterly 10, no. 2 (1990): 11–32. http://dx.doi.org/10.1300/j118v10n02_03.

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Burhansab, Patel Adam, M. Sadik Batcha, and Muneer Ahmad. "A Study on Library Resources with Services Satisfaction based on Library Users Affiliated Colleges to Solapur University." International Journal of Academic Research & Development (IJAR&D) 6, no. 2 (2020): 73–78. https://doi.org/10.5281/zenodo.4540081.

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The main aim of this study was to assess and evaluate user satisfaction with library resources and services among library users associated with Solapur University. The current research shows the level of users’ satisfaction with different library resources and services offered by college libraries. The research found that a vast number of respondents were pleased with library facilities and services. The research is designed to achieve users’ satisfaction in the library to investigate the level of satisfaction towards library resources and services with regards to 26 colleges of Solapur University based in Maharashtra. Information in the form of data has been collected from colleges and on the basis of users results; analysis needs to analyze users’ satisfaction.

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Herrera, Gail. "Google Scholar Users and User Behaviors: An Exploratory Study." College & Research Libraries 72, no. 4 (2011): 316–30. http://dx.doi.org/10.5860/crl-125rl.

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The University of Mississippi Library created a profile to provide linking from Google Scholar (GS) to library resources in 2005. Although Google Scholar does not provide usage statistics for institutions, use of Google Scholar is clearly evident in looking at library link resolver logs. The purpose of this project is to examine users of Google Scholar with existing data from interlibrary loan transactions and library Web site click-through logs and analytics. Questions about user status and discipline, as well as behaviors related to use of other library resources, are explored.

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Buczynski, James A. "Satisficing Digital Library Users." Internet Reference Services Quarterly 10, no. 1 (2005): 99–102. http://dx.doi.org/10.1300/j136v10n01_08.

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Amos, Liz, David Anderson, Stacy Brody, Anna Ripple, and Betsy L. Humphreys. "UMLS users and uses: a current overview." Journal of the American Medical Informatics Association 27, no. 10 (2020): 1606–11. http://dx.doi.org/10.1093/jamia/ocaa084.

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Abstract The US National Library of Medicine regularly collects summary data on direct use of Unified Medical Language System (UMLS) resources. The summary data sources include UMLS user registration data, required annual reports submitted by registered users, and statistics on downloads and application programming interface calls. In 2019, the National Library of Medicine analyzed the summary data on 2018 UMLS use. The library also conducted a scoping review of the literature to provide additional intelligence about the research uses of UMLS as input to a planned 2020 review of UMLS production methods and priorities. 5043 direct users of UMLS data and tools downloaded 4402 copies of the UMLS resources and issued 66 130 951 UMLS application programming interface requests in 2018. The annual reports and the scoping review results agree that the primary UMLS uses are to process and interpret text and facilitate mapping or linking between terminologies. These uses align with the original stated purpose of the UMLS.

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Harbo, Karen, and Thomas Vibjerg Hansen. "Getting to Know Library Users’ Needs — Experimental Ways to User-centred Library Innovation." LIBER Quarterly 21, no. 3-4 (2012): 367. http://dx.doi.org/10.18352/lq.8031.

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Wall, Thomas B., Choong Han Kim, and Little Robert David. "Public Library Users and Uses: A Market Research Handbook." Journal of Education for Library and Information Science 30, no. 2 (1989): 147. http://dx.doi.org/10.2307/40323473.

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Browning, Sommer, and Charissa Brammer. "User categories: ensuring library access for all institutional users." Journal of Electronic Resources Librarianship 33, no. 2 (2021): 120–26. http://dx.doi.org/10.1080/1941126x.2021.1912544.

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Shoham, Snunith. "Users and Uses of the Public Library Reading Rooms." Public Library Quarterly 20, no. 4 (2001): 31–46. http://dx.doi.org/10.1300/j118v20n04_05.

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Fox, Edward A., Deborah Hix, Lucy T. Nowell, et al. "Users, user interfaces, and objects: Envision, a digital library." Journal of the American Society for Information Science 44, no. 8 (1993): 480–91. http://dx.doi.org/10.1002/(sici)1097-4571(199309)44:8<480::aid-asi7>3.0.co;2-b.

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Evilianingsih, Thereseta. "Library Service Satisfaction of library users in Cendrawasih University Library Unit." Journal of Education and Vocational Research 7, no. 2 (2016): 36–40. http://dx.doi.org/10.22610/jevr.v7i2.1337.

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This study aims to identify and analyze how much influence the quality of library services to the satisfaction of the library users at the University Library of Cenderawasih. Research method used in this study is the method of observation, interviews, questionnaires, and literature study using a Likert scale and sampling method used is Probability Sampling with Proportional stratified random sampling, which means sampling of members of the population at random and stratified proportional so that samples obtained 90 samples. The analytical method used is multiple linear regression method. The results showed that the quality of service which consists of tangible, reliability, responsiveness, assurance, empathy, and together have a positive influence. Service quality has a significant effect on satisfaction library users at the University Library of Cenderawasih. The variables that have a significant influence on satisfaction library users are tangibles, reliability and empathy. Responsiveness and assurance does not have a significant influence on satisfaction in the Library Unit Uncen library users. The most dominant variable is empathy.

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Ikolo, Violet E. "Users Satisfaction with Library Services." International Journal of Information and Communication Technology Education 11, no. 2 (2015): 80–89. http://dx.doi.org/10.4018/ijicte.2015040107.

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The study focused on users satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design the population for the study consisted of all registered library users in the Site II of the Delta State University, Abraka Campus. The study employed the simple random sampling techniques in selecting the sample size for the study, and with a questionnaire data were collected. The findings revealed that the services offered at the Delta State University are inadequate and below average. Most users were satisfied with the availability of information sources in the library but also registered that most of these information sources are not available for loan. The findings also showed that there is a significant relationship between the assessment of library collection by users and their satisfaction with information sources. The library environment is clean and the reading carrels are adequate but, there are no effective lightening and toilet facilities.

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Wedgeworth, Robert. "A View toward Library Users." IFLA Journal 22, no. 4 (1996): 277–79. http://dx.doi.org/10.1177/034003529602200407.

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Hatchard, Desmond B., and Christine Crocker. "Library Users—a Psychological Profile." Australian Academic & Research Libraries 21, no. 2 (1990): 97–105. http://dx.doi.org/10.1080/00048623.1990.10754681.

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Lomax-Smith, Jane. "Library users—clients or citizens?" Australian Library Journal 48, no. 1 (1999): 53–56. http://dx.doi.org/10.1080/00049670.1999.10755871.

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Chiang, Dudee. "Who are the users' in a user-centered virtual library?" ACM SIGOIS Bulletin 16, no. 2 (1995): 25–26. http://dx.doi.org/10.1145/226188.226205.

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Roy, Sushanta Kumar, and Sukumar Mandal. "Users’ Perceptions toward Library and Library Services of IISER Kolkata." Indian Journal of Information Sources and Services 10, no. 2 (2020): 44–47. http://dx.doi.org/10.51983/ijiss.2020.10.2.487.

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This study aims to explore the perceptions of the users related to the library and library services of IISER Kolkata library. Well designed questionnaires distributed among 1480 users PhD Scholars, Integrated PhD Scholars, MS by research students and Integrated BS-MS students and returned 1105 filled questionnaires. It is observed that a large number of users satisfied with features under library services through physically visiting of library and print and online library resources except few. The features of library services through online dissatisfied to the users. Most of the users highly interested in the resources of biological, chemical, earth, mathematics & statistics and physical sciences.

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., Vikash, and Manish Kumar. "Unveiling Users Perspective." VEETHIKA-An International Interdisciplinary Research Journal 10, no. 2 (2024): 8–17. http://dx.doi.org/10.48001/veethika.2024.10.02.002.

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The public library is an abode of information and knowledge, committed to education, culture, and Library advocacy. Though public libraries are called “people’s University” and cater to varied categories of users and their infinite information needs without any discrimination but still in India many such libraries are still not providing effective services to the user community. In India, out of 28 states, 19 states have already enacted library legislation with the latest entrant being Telangana State (2015) and though Haryana State enacted the Act in the year 1989 but still very few comprehensive studies conducted either by any public library or the users’(RRRLF). Well, the present study attempts to check out the ground reality of the State Central Library along with 2 District Libraries of the State of Haryana in terms of library collection, services, facilities, and user satisfaction. A descriptive survey research design was employed, and 500 library users across three public libraries were surveyed using a structured questionnaire, out of which 396 responses(n=396) were found eligible for the analysis. The study found an improvement in the use of public libraries in the region but identified some inadequate facilities like lack of enhanced library services along with updated collection, and poor internet/ICT services as major factors affecting user satisfaction. The findings suggest that the Haryana government should increase funding to public libraries to acquire adequate information resources and ICT facilities, thereby increasing the utilization of public libraries and meeting the information needs of the users.

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Hedemark, Åse. "Library User Metaphors and Services : How Librarians Look at Their Users." Nordisk Tidsskrift for Informationsvidenskab og Kulturformidling 5, no. 3 (2016): 69–71. http://dx.doi.org/10.7146/ntik.v5i3.25790.

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Carl Gustav Johannsen: Library User Metaphors and Services. How Librarians Look at Their Users. Walter de Gruyter GmbH & Co KG, 2015, 182 s. Lektor Carl Gustav Johannsen har i boken Library User Metaphors and Services. How Librarians Look at Their Users (2015) beskrivit och problematiserat vilka begrepp som biblioteksprofessionella använder när de uttalar sig om sina användare.

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23

Lange, Janet M. "Public Library Users, Nonusers, and Type of Library Use." Public Library Quarterly 8, no. 1-2 (1988): 49–68. http://dx.doi.org/10.1300/j118v08n01_06.

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Huvila, Isto. "“Library users come to a library to find books”." Journal of Documentation 69, no. 5 (2013): 715–35. http://dx.doi.org/10.1108/jd-06-2012-0080.

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Purpose – Considering the perceived significance of librarians and information experts as professional information seekers and information seeking educators and of the institutional setting of information work, very little is known about the information practices of librarians and information professionals, their contexts and implications for libraries and their users. The aim of this study is to explore the information interactions of library professionals within and in relation to the context of the setting of the library. Design/methodology/approach – The analysis is based on a qualitative case study of a large North European city library. Material was collected using information seeking diaries, interviews and ethnographic observation in the library space. Findings – The information practices of librarians are contextual to the setting of the library within which the meeting of the assumptions of library users, of the use of that particular system plays a significant role. The systemic interplay of librarians, library users and other parts of the system constrains the breadth of the available information at libraries, but at the same time, keeping to a particular set of shared norms and practices of library use also facilitates the use of the system. Research limitations/implications – The generalisability of the findings is limited by the fact that they are based on an individual case study. Practical implications – The systemic nature of library and its reproduction in a process of structuration underlines the need to develop information services in libraries from a holistic perspective that takes into account the practical implications of the shared norms and assumptions of how a library should work. Originality/value – There is little earlier research on the information practices of library and information professionals, particularly with specific reference to its implications for libraries and their users.

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Suki, Norazah Mohd. "Dissatisfaction Attributions and Complaining Behavior Of Public Library Users." Information Management and Business Review 1, no. 1 (2010): 28–39. http://dx.doi.org/10.22610/imbr.v1i1.869.

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This study investigates the dissatisfaction attributions and complaining behavior of public library users. This paper analyses a survey of ninety-nine randomly selected public library users in the Federal Territory of Labuan, Malaysia. Data was analyzed using multiple regression analysis. The survey revealed that public library users in the Federal Territory of Labuan, Malaysia, who believe that service failure is due to the negligence of library staff and perceive the service of the library to be free, are more likely to complain to a third party. Loyal users also prefer to complain to a third party about their dissatisfaction. Some users complain directly to the personnel or person in charge of the department or chief librarian at the time of dissatisfaction. Usersâ€™ complaints can be a powerful resource for the library management to use in making strategic and tactical decisions that could prevent them from switching services or performing actions such as abandoning the library and no longer using library services.

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Azeem Akbar. "How do they Perceive and Use Library Services? An Exploratory Analysis of Learning, Reading and Academic Achievement." Journal of Childhood Literacy and Societal Issues 2, no. 2 (2023): 13–20. https://doi.org/10.71085/joclsi.02.02.20.

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The purpose of this paper is to provide information on the level of perceptions of law graduates and researchers about library services. The qualitative approach was used in the study. Sami-structure interviews were conducted with 12 participants, and the constant comparative method was used for data analysis. The paper shows that the patrons of the law college library are not fully satisfied with library services because the library does not offer much better services than what it should provide to different users. This paper attempts to provide the law college library with basic information about the user's perceptions of library services and their sources. But there are some gaps between library services and users. Library administration should improve the perception of users. The originality of the paper is the thing to be understood by users about the law college library, which is essential to improving the library services.

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Ilori Maria, E., S. Shutti Bolaji, Amusa Oyintola Isiaka, A. Abdullahi Mostura, and V. Oluwafemi Segun. "Evaluation of Public Services by its Users of an Academic Library, Lagos State University (LASU), Ojo, Nigeria." Indian Journal of Information Sources and Services 11, no. 1 (2021): 41–46. http://dx.doi.org/10.51983/ijiss-2021.11.1.2653.

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Academic libraries focus on meeting their users’ expectations through the provision of resources and services necessary for their intensification and improvement. Academic libraries engage in evaluation of their services by users for service improvements. Evaluation in academic libraries refers to a set of methods, skills and tools employed to unearth how users perceive their products and services before, during and after users’ interactions with them. This study investigates users’ evaluation of public services of the library in Lagos State University (LASU), Ojo. The researchers adopted a survey research method and used a structured questionnaire for data collection. The study population consisted of registered library users who are students from various faculties in the institution. 450 copies of the questionnaires were distributed among the users in their respective faculties.356 copies of the questionnaire were completed and returned. Simple percentage and frequency counts were used for data analysis. The findings of the study revealed types of public services rendered by the library as reference services, 96%, circulation services 100% and, digital reference services, 75.6%. On the level of user's satisfaction with the services rendered by the library, respondents indicated that they are satisfied with the circulation services and, lending services among others. The researchers recommend that the library should conduct regular users’ evaluation to determine users’ satisfaction with the library services. The management of the library should organise regular training for members of staff of the library on how to relate with users and accommodate their information needs.

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Farajpahlou, Abdolhossein, and Maryam Saberi. "Structural and content attributes in designing Iranian university libraries' websites from the perspective of Website users and developers." Library Message 14 (June 7, 2009): 107–26. https://doi.org/10.5281/zenodo.13960251.

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The aim of the present study is to examine the structural and content-related features involved in the design of academic library websites in Iran from the perspectives of users and Iranian specialists. To this end, graduate students and faculty members from three universities—Shahid Chamran University of Ahvaz, Sharif University of Technology, and Tehran University of Art—were selected as a sample representing the overall users of academic library websites in Iran. Their opinions were collected through a questionnaire in the form of a checklist. In the next phase, the views of 14 web design specialists for library websites, who were purposefully selected, were gathered through a questionnaire using a Likert scale.  The results of this study indicated that, from the perspective of Iranian users, the content-related features of academic library websites in Iran hold greater importance and credibility compared to structural features. Additionally, the analysis of the specialists' opinions revealed that this group places more emphasis on specialized content-related features, while regarding structural features, they pay more attention to "user-centered" characteristics that facilitate users' access to the contents and information of the website.

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Wenny, Lili Sudria, and Fanny Nuravianti. "Users’ Perception on Interior Design of Tarumanegara Knowledge Center Library." Buletin Al-Turas 27, no. 1 (2021): 105–22. http://dx.doi.org/10.15408/bat.v27i1.15972.

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This study aimed to know the users’ perception of spatial planning in the Tarumanagara Knowledge Center (TKC), Library of Tarumanegara University. It was a descriptive quantitative study that relied on the users’ perception on the spatial planning of the knowledge center as the primary sources. While, the sample involved in the study comprised 90 people who visited the knowledge center taken randomly. Data collection techniques used a Likert scale-based questionnaire distributed to the targeted visitors or users. The collected data were then analyzed using a descriptive statistic. The results showed that the user's perception of the principles in the library layout obtained an average score of 3.07 that meant Good. Perceptions of aspects in library spatial planning get an average score of 3.20 that meant Good. Library users' perceptions of patterns in library layout get an average score of 3.14 that meant Good. Library users' perceptions of the spatial library get an average score of 3.18 that meant Good. Library users' perceptions of library space arrangement get an average score of 2.82 that meant Good. While the final score of the overall average of 3.06 that felt into Good category. It can be concluded that Tarumanegara knowledge Center with its spatial planning was able to provide comfortable rooms and facilities that satisfied the users to access available sources.

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Luintel, Goma, and Lila Nyaichyai. "Active Librarian Saving Users' Time." Journal of Balkumari College 11, no. 1 (2022): 76–83. http://dx.doi.org/10.3126/jbkc.v11i1.53026.

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A proactive librarian has a significant role to provide effective library service as well as saving users' time. This study aimed to explore the mechanism applied to save the time of the user, and to describe users' perspectives on time saving library services from Gyan Bikas Community library (GBCL). This research is based on primary data collected from the users, who had visited the library. The questionnaires and field observations tools were used. GBCL had provided different kinds of library services, particularly categorized as library service and community service. During both services, this study found that the time saving mechanisms of GCBL are proactive librarian, GBCL executive members along with field experts. The librarian was aware to internalize the value and importance of the Fourth Law of Library Science 'Save the time of the reader and practice them while offering the library services.

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Daws, Carla. "Guiding your users to library resources." ANZTLA EJournal, no. 17 (January 1, 2016): 52–62. http://dx.doi.org/10.31046/anztla.v0i17.541.

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32

Steinerová, Jela, and Jaroslav Šušol. "Library users in human information behaviour." Online Information Review 29, no. 2 (2005): 139–56. http://dx.doi.org/10.1108/14684520510598020.

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MARTYN, JOHN. "THE KNOWLEDGE WAREHOUSE AND LIBRARY USERS." Journal of Documentation 45, no. 1 (1989): 49–58. http://dx.doi.org/10.1108/eb026838.

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Zheng, Qiaoying, and Shaoping Wang. "Programming Library 2.0 that users need." Electronic Library 27, no. 2 (2009): 292–97. http://dx.doi.org/10.1108/02640470910947638.

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Garner, B. J., C. L. Forrester, and D. Lukose. "A knowledge interface for library users." Library Hi Tech 10, no. 1/2 (1992): 41–75. http://dx.doi.org/10.1108/eb047842.

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Dabke, K. P., and K. M. Thomas. "Expert system guidance for library users." Library Hi Tech 10, no. 1/2 (1992): 53–60. http://dx.doi.org/10.1108/eb047843.

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Shearer, James. "Cataloguing to help law library users." Legal Information Management 2, no. 2 (2002): 10–18. http://dx.doi.org/10.1017/s1472669600000062.

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The title of James Shearer's article makes his aim and ambit clear. James Shearer regularly teaches day courses on cataloguing for Aslib, and has recently provided bespoke courses for the London Library and the Library of the European Commission. He is an information consultant and lecturer in information management at the University. With Alan R. Thomas he co-edited Cataloguing and classification: trends, transformations, teaching and training (Haworth Press, 1997). Examples of cataloguingc referred to in the text appear on pp. 14 to 17.

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Harris, Melanie. "External users of a university library." Australian Academic & Research Libraries 20, no. 4 (1989): 219–27. http://dx.doi.org/10.1080/00048623.1989.10754665.

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Odini, Cephas. "Educating Users at Moi University Library." Information Development 10, no. 4 (1994): 273–74. http://dx.doi.org/10.1177/026666699401000410.

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Harisanty, Dessy. "How Twitter affects academic library users." Library Hi Tech News 35, no. 3 (2018): 13–15. http://dx.doi.org/10.1108/lhtn-11-2017-0080.

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Purpose This study aims to determine the influence of social networking Twitter library on the level of utilization of college libraries. Design/methodology/approach The method used to explore this problem is explanative as it uses the multiple linear regression test. The research location is at Universitas Airlangga Library, Surabaya, Indonesia. The sampling technique was purposive, as it used the criteria of the academic community of Airlangga University that became an active member or often visited the homepage of the library’s Twitter account at least three times in the past one month. The sample of this study was 220 respondents. Findings The results of this study illustrate that the satisfaction of users of social networking Twitter library which includes surveillance, diversion/entertainment, personal identity and social relationship, either partially or simultaneously, affects the utilization of the college library. Originality/value Based on these results, libraries should always provide services in accordance with the characteristics of user behavior. In the era of booming social media Twitter for teenagers who are the largest users of college libraries, the use of social networking medium Twitter is considered effective in the libraries of universities.

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Hong-Ryul Kim. "A Study on the Library Anxiety of Public Library Users." Journal of Korean Library and Information Science Society 39, no. 4 (2008): 461–78. http://dx.doi.org/10.16981/kliss.39.4.200812.461.

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Tayyebi, SeyedFarhad. "RECONSIDERING LIBRARY SPACES: TRACE OF PRIVACY IN LIBRARY USERS BEHAVIORS." International Journal of Advanced Research 7, no. 3 (2019): 669–75. http://dx.doi.org/10.21474/ijar01/8686.

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Ávila, Bruno, and Murilo Silva. "INFANT HOSPITAL LIBRARY." Brazilian Journal of Information Science: research trends 15 (December 7, 2021): e02130. http://dx.doi.org/10.36311/1981-1640.2021.v15.e02130.

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 The child, when hospitalized, loses the freedom to play, as he is accustomed to, for being confined in a hospital environment, subject to a medical treatment that can cause pain and fear. The adult who accompanies needs information about the disease and the treatment of the child. The infant hospital library attempts to meet the needs of both of its users. However, such a library has not been thoroughly considered for scientific inquiry. Hence, this paper investigates its structure and actions by addressing three subjects as follows. First, a software was developed specifically for this type of library, which registered the catalog, users and loans data of two years of service of a voluntary infant hospital library in a Brazilian state public hospital. Then, an exploratory study of the reading preferences of the users while hospitalized was carried out, whose findings follow. Adults play an important role in encouraging and assisting recreational reading, which occurred in all age groups of a child and similarly between genders. Furthermore, users preferred to read literature, religious and comic books in their native language that generally consist of short stories. Finally, collection development policies were determined based on the users’ reading preferences.

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Hayati, Sefni, and Heryanto. "The Effect of Service Quality and User Value on the Satisfaction and Loyalty of Users at Library and Archives of Padang City." Technium Social Sciences Journal 8 (May 28, 2020): 538–51. http://dx.doi.org/10.47577/tssj.v8i1.642.

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This study aims to determine and analyze the effect of service quality and user value on the satisfaction and loyalty of users at the Padang City Library and Archives Service. The sample used was 100 respondents. The sampling technique is purposive sampling. The data is processed using SPSS 16. The type of data used is primary data by distributing questionnaires. Data analysis method with path analysis technique. The results of the study found that the quality of service had a significant effect on the loyalty of users at the Padang City Library and Archives Service, the value of users had a significant effect on the loyalty of users at the City of Library and Archives Service, the quality of service had a significant effect on the satisfaction of visitors at the Department of Library and Archives of Padang, the value of users have a significant effect on the satisfaction of library users in the Padang City Library and Archives Office, satisfaction has a significant effect on the loyalty of users in the Library and City Archives Office in Padang, the quality of service through satisfaction has no effect on loyalty and so does the value of users through satisfaction does not affect the loyalty of users in the Padang City Library and Archives Service.

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Jamaludin, Aqilah, Razilan Abdul Kadir, Dang Merduwati Hashim, Masitah Ahmad, and Ahmad Nazri Mansor. "Impacts of Marketing Mix on the Usage of Library Services towards Library Users' Satisfaction." GATR Global Journal of Business Social Sciences Review 2, no. 3 (2014): 29–34. http://dx.doi.org/10.35609/gjbssr.2014.2.3(5).

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Objective - The purpose of this study is to identify the impacts of implementing a marketing mix on the use of library services towards library users' satisfaction. Methodology/Technique - This study will be conducted in quantitative method. Primary data will be obtained by distributing of questionnaires survey of the library users and will be analysed using SPSS, while secondary data will be collected from analysis of literature from previous study. Findings - The marketing mix has a positive influence on the usage of library services towards library users' satisfaction. Novelty - This study is about marketing in library services which will increase the awareness of available library services among library users, and thus lead to library users' satisfaction. Type of Paper - Conceptual Keywords: Library Services; Marketing; Marketing Libraries; Marketing Mix; Users' Satisfaction.

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Luo, Lili. "Text a librarian: a look from the user perspective." Reference Services Review 42, no. 1 (2014): 34–51. http://dx.doi.org/10.1108/rsr-10-2012-0067.

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Purpose – The aim of this paper is to provide an in-depth examination of the use and non-use of text reference service among library users, seeking to evaluate the service from library users' perspective and hence enhance the professional understanding of the best practices of text reference service. Design/methodology/approach – A survey study was conducted among library users, examining user demographics, user's texting behavior, user awareness of text reference service, and users' use or non-use of the service. Findings – Findings suggest that the majority of library users have not used the service and their non-use is primarily attributed to their lack of awareness. Users who have used the service report a high degree of satisfaction and appreciate the convenience, ease of use and speediness of the service. Practical implications – The paper helps interested libraries develop an enriched view of texting's affordance as a reference service venue and thus make more informed decisions in successfully implementing the service. Originality/value – Text reference is the most recent reference development and it does not have a large body of literature. Current reports are primarily of a single library's experience and rarely investigate users' experience with text reference service. This paper fills the void in the literature by presenting a thorough study of text reference service from the user's point-of-view.

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Edwards, Jackie. "Creating a user-centric library evaluation tool." Journal of Health Information and Libraries Australasia 5, no. 1 (2025): 14–17. https://doi.org/10.55999/johila.v5i1.191.

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Understanding the user's perspective is vital for effective health service delivery. How can we, as library professionals, give our users a voice? How can this voice be recorded and presented? Can we create an evaluation tool that reflects users’ needs to key decision-makers in our organisations? MLHD Library embarked on a User Journeys project mid-2023. We observed and recorded the journeys, feelings and “thinking out loud” of participants. The main objective was to create a user-centric evaluation process that can be replicated. Additionally, we aimed to create a visual tool to demonstrate critical issues to our colleagues, directors, vendors, and IT staff.

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Mr., Rohan R. Pawar, and Ravindra P. Adav Dr. "Smartphones And Library Applications." International Journal of Advance and Applied Research 10, no. 1 (2022): 299 to 302. https://doi.org/10.5281/zenodo.7188139.

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<em>Traditional libraries struggle to keep up with the rapid growth of information and meet the needs of new patrons in today's information-driven world. Users of libraries have a pressing need to have all of the necessary information about the library in a short amount of time. Handling traditional printed broaches containing library information is time-consuming and difficult. Nowadays, the majority of library users use smartphones that can do a variety of things. As a result, the library can make use of this technology to create mobile applications that contain information about the library and upload them to their website for free download by mobile users. Users may gain from this by being able to quickly and easily access the necessary information at any time and from any location.</em>

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Coker, Susanne. "LIBRARIES VERSUS USERS? HOW AND HOW NOT TO DETER LIBRARY USERS." Library Management 14, no. 2 (1993): 24–31. http://dx.doi.org/10.1108/eum0000000000844.

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Iqbal, Asim, and Iqbal Hussain Asad. "Mapping Library Users’ Loyalty through LibQUAL +: Mediating Role of Users’ Satisfaction." Journal of Library Administration 63, no. 3 (2023): 402–20. http://dx.doi.org/10.1080/01930826.2023.2177930.

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Journal articles on the topic 'Library users'

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