Relevant bibliographies by topics / Local public service delivery

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Local public service delivery'

Author: Grafiati
Published: 4 June 2021
Last updated: 4 February 2022

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Journal articles on the topic "Local public service delivery"

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Husain, Ishrat. "Adapting Public Sector Services to Local Delivery." LAHORE JOURNAL OF ECONOMICS 17, Special Edition (2012): 359–85. http://dx.doi.org/10.35536/lje.2012.v17.isp.a15.

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This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to better accountability of results and, hence, to improved public service delivery to the poor and marginalized. The Devolution Plan made inroads toward these goals, particularly in education, but their achieve
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Duch, Jarosław. "PUBLIC SERVICE DELIVERY SYSTEMS." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 21, no. 2 (2020): 35–46. http://dx.doi.org/10.5604/01.3001.0014.2820.

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The article presents characteristics of selected systems of providing public services based on literature study. The area of public administration has been analysed – a local government, associated mainly with legal sciences, is increasingly becoming an interest of economic sciences, including management sciences. The attempt to present the cumulative character of the evolution of administration was the purpose of the article. The article uses extensive foreign and national subject literature.
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Bulos, Renejoy M. "Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines." Psychology and Education Journal 58, no. 1 (2021): 5478–87. http://dx.doi.org/10.17762/pae.v58i1.2164.

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Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the
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Petkovšek, Veronika, Nevenka Hrovatin, and Primož Pevcin. "Local Public Services Delivery Mechanisms: A Literature Review." Lex localis - Journal of Local Self-Government 19, no. 1 (2021): 39–64. http://dx.doi.org/10.4335/19.1.39-64(2021).

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The paper presents a literature review about local public services delivery mechanisms like: in-house provisions, privatization, and inter-municipal cooperation. The aim of this paper is to review the development of the studied field, to find out which delivery mechanism dominates in a certain period of time, and to review which economic research focus dominates in the studied field. Possible effects on the economies of scale, costs reductions, efficiency, and other economic-political-institutional-social factors in the provision of local public services are scrutinized, using a content analys
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Abdul Manaf, Halimah, Rozita Abdul Mutalib, Ahmad Martadha Mohamed, Zaheruddin Othman, Solahuddin Ismail, and Nur Syakiran Akmal Ismail. "Achieving Quality Service Delivery: A Selected study in Perak Local Government." Journal of Social Sciences Research, SPI6 (December 25, 2018): 965–72. http://dx.doi.org/10.32861/jssr.spi6.965.972.

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The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to examine the quality of service delivery in some selected local governments in Perak. The study utilizes a quantitative approach in which questionnaire surveys were distributed to local government staff and clients. A total of 500 customers and 150 staff participated in the survey. Using descriptive anal
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N., Wadesango, Mhaka C., Chikomo T., and Wadesango V. O. "Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities." Journal of Economics and Behavioral Studies 10, no. 2(J) (2018): 188–98. http://dx.doi.org/10.22610/jebs.v10i2(j).2228.

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This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was
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N., Wadesango, Mhaka C., Chikomo T., and Wadesango V. O. "Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities." Journal of Economics and Behavioral Studies 10, no. 2 (2018): 188. http://dx.doi.org/10.22610/jebs.v10i2.2228.

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This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was
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Grafenauer, Božo, and Mirko Klarić. "Alternative Service Delivery Arrangements at the Municipal Level in Slovenia and Croatia." Lex localis - Journal of Local Self-Government 9, no. 1 (2011): 67–83. http://dx.doi.org/10.4335/9.1.67-83(2011).

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There has been extensive development and rapid expansion of alternative forms of public service provision at the local level in Slovenia and Croatia over the last twenty years. During that time, the private sector began to be intensively involved in performing public service activities and in investment financing for the public infrastructure construction, i.e., by the gradual introduction of the new forms of cooperation between the public and private sectors. However, the new Public-Private Partnership Act, which came into force in Slovenia in 2007 and in Croatia in 2008, signified a mileston
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Kharel, Suman. "Public service delivery of local government in Nepal in 2015." Research Nepal Journal of Development Studies 1, no. 1 (2018): 83–93. http://dx.doi.org/10.3126/rnjds.v1i1.21277.

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There has often been a gap between policy intentions and outcomes in the field of local governance and public service delivery. Analyzing the factors for these discrepancies requires multi-level approaches that relate policy decisions formulated at the national and international level with the decisions of local governance stakeholders. An Institutional Analysis and Development framework is necessary ability to link multiple local governance levels. Yet most common literatures have been limited to the study of collective action among local communities without considering higher institutional a
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Goldstein, Joshua. "Sensing Service Delivery: Pervasive Computing and Governance in Developing Countries." PS: Political Science & Politics 46, no. 02 (2013): 307–11. http://dx.doi.org/10.1017/s1049096513000243.

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Despite having transitioned to democracy, the governments of many developing countries still deliver poor public services as measured by social outcome indicators. Recent literature frames these issues of governance and public service delivery as a two-part principal-agent problem: civil servants are the agents of politicians and politicians are themselves the agents of the voters (Olken and Pande 2011). Much of this literature explores the determinants that drive citizens to demand better services (Pande 2011). Less attention, however, has been paid to understanding the behavior of the agents
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Dissertations / Theses on the topic "Local public service delivery"

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Moseley, Alice. "The governance of collaboration in local public service delivery networks." Thesis, University of Exeter, 2008. http://hdl.handle.net/10036/49795.

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Multi-agency collaboration is often advocated as a means of tackling cross-cutting areas of public services and viewed as a solution to service fragmentation, with local agencies on the receiving end of government exhortations to collaborate. Yet there is relatively little research examining the effectiveness of policy tools and mechanisms aiming to stimulate local collaboration. This thesis examines the influence and dynamics of vertical and horizontal coordination tools, investigating their potential to enhance collaboration in local public service delivery networks and to reduce negative ex
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Shongwe, Mgabhi Enock. "Service delivery in local government: Schulzenda township in Mpumalanga Province." Thesis, University of the Western Cape, 2003. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=init_6364_1177933841.

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This study examines service delivery such as housing, water, electricity, roads and garbage removal in local government with specific reference to Schulzendal township. The main objective of the study is to investigate the services mentioned above in Schulzendal township, (1) to assess the satisfaction of Schulzendal community in services delivered by Nkomazi municipality<br>(2) to examine and identify factors impacting on the Nkomazi municipality's ability to deliver services effectively and efficiently<br>(3) and to assess the ability of the Schulzendal community to pay for services delivere
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Kroukamp, H. "The single public service and local government turnaround strategy: incompatible or complimentary for improved local government service delivery?" Journal for New Generation Sciences, Vol 9, Issue 2: Central University of Technology, Free State, Bloemfontein, 2011. http://hdl.handle.net/11462/587.

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Published Article<br>The South African public service has unfortunately rapidly gained a reputation for inefficiency, corruption and incompetence. Government has therefore introduced a variety of legislative measures to ensure that the public service would play a meaningful role in a well-functioning country, one that maximises its development potential and the welfare of its citizens. Examples of these measures are the Single Public Service (SPS) and the Local Government Turnaround Strategy (LGTAS), two seemingly contradictory measures to accomplish the above-mentioned objectives. Concerns th
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Mboweni, Phanuel Cyril. "Implementation of Batho Pele Principles in the Greater Tzaneen Local Muncipality." Thesis, University of Limpopo (Turfloop Campus), 2013. http://hdl.handle.net/10386/1019.

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Thesis (MPA) --University of Limpopo, 2013<br>The study deals with the implementation of the Batho Pele principles in the Greater Tzaneen Local Municipality. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 23 respondents. The study used qualitative (semi-structured questionnaire, observation and document analysis) in data collection and analysis. The findings revealed that the root causes of the challenges and the challenges themselves that the Greater Tzaneen Local Municipality is facing, are mainly internal and inclu
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Aris, Sulaiman Bin. "Risk management in public expenditure management and service delivery in Malaysia." Thesis, University of Birmingham, 2010. http://etheses.bham.ac.uk//id/eprint/1119/.

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The study seeks to clarify why donors such as the World Bank still insist on the use of their financial management system rather than the recipient country’s financial management system, despite the intention under the Paris Declaration 2005 to use the respective government’s systems. The study then explores the reasons why the financial management system used by the World Bank is more effective in managing risks related to public financial management and aid as compared to the Government of Malaysia approach. The study compares financial management by the World Bank and Ministry of Education,
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Muriu, Abraham Rugo. "Decentralization, citizen participation and local public service delivery : a study on the nature and influence of citizen participation on decentralized service delivery in Kenya." Bachelor's thesis, Universität Potsdam, 2012. http://opus.kobv.de/ubp/volltexte/2013/6508/.

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Governments at central and sub-national levels are increasingly pursuing participatory mechanisms in a bid to improve governance and service delivery. This has been largely in the context of decentralization reforms in which central governments transfer (share) political, administrative, fiscal and economic powers and functions to sub-national units. Despite the great international support and advocacy for participatory governance where citizen’s voice plays a key role in decision making of decentralized service delivery, there is a notable dearth of empirical evidence as to the effect of such
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Fuku, Mzwamadoda. "An evaluation of public participation on service delivery at Lukhanji Municipality." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1016495.

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After 1994, the democratic South Africa passed a number of legislations in order to address the imbalances of the previous apartheid regime. The new South African government had a special mandate to provide appropriate services to all the citizens of the country. In 1995 the government formulated the White Paper on the Transformation of the Public Service. The aim was to transform the South African public service, which is the indication of the importance of service delivery, as the key machinery of the government to equalize service delivery to all citizens. In 1996, the Constitution of the R
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Duong, Diep Thi Ngoc. "AN ASSESSMENT OF CITIZEN PARTICIPATION IN DECENTRALIZED SERVICE DELIVERY: THE CASE OF VIETNAM." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1435.

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My dissertation investigates the effects of citizen participation and subnational fiscal arrangements on the success of fiscal decentralization efforts in Vietnam. Using cluster analysis and regression analysis, I find that the success of decentralization efforts, explains not only by the degree of decentralized fiscal responsibilities and the proximity of local government, but also by the involvement of citizens in service delivery. I further identify that the sheer existence of participatory mechanisms in local service delivery does not promise better service provision. In some cases, partic
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Xala, Zandile. "The performance of O R Tambo district municipality regarding water service delivery." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1009318.

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Access to water services in South Africa still remains a dream for most people, especially those who live in remote areas. The poverty stricken communities of the former Transkei in the Eastern Cape are in need of water and sanitation services. The findings of the study reveal that most community members are dissatisfied with the water service delivery. During an interview with ward 6 residents who reside in an urban area of the OR Tambo District Municipality (ORTDM), they revealed that pipe bursting is one of the main causes why from time to time they do not have water. The other factor is wh
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Makrwalana, Nomlindo Lillian. "A case study of public service delivery in Cookhouse, Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/6986.

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In South Africa the economic gaps imposed by the previous apartheid government aggravated economic inequalities and caused considerable disparities, which has resulted in high unemployment rates. Inequalities were also manifest in the neglect of infrastructural and service provision as well in the effective absence of independent governance among some race groups. This led to a call for pro-active initiatives by the post-1994 democratic government to remedy the living condition of the previously disadvantage people. As part of this poverty relief drive the South African government has embarked
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Books on the topic "Local public service delivery"

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Golola, Moses L. Decentralization, local bureaucracies and service delivery in Uganda. United Nations University, World Institute for Development Economics Research, 2001.

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Moulder, Evelina R. Public works services: Local government delivery choices. International City/County Management Association, 2003.

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inc, Public Technology. The local government guide to solid waste competitive service delivery. The Firm, 1995.

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Quality or politics?: Achieving excellence in public service delivery : a view of service delivery in local government since 1980 ; Politics or quality? Nisbet Media, 2006.

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Office, Great Britain Cabinet. Involving users: Improving the delivery of local public services. Cabinet Office, 1998.

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Nzioki, Kibua T., ed. Planning and budgeting at the grassroots: The case of local authority service delivery action plans. Institute of Policy Analysis and Research, 2006.

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Mathoho, Malachia. Grasping the nettle: Facing the challenges of HIV/AIDS on service delivery and local governance. Centre for Policy Studies, 2006.

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Mathoho, Malachia. Grasping the nettle: Facing the challenges of HIV/AIDS on service delivery and local governance. Centre for Policy Studies, 2006.

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author, Lusala John Baptist, ed. Local government councils' performance and public service delivery in Uganda: Jinja District Council score-card report 2012/2013. ACODE- Advocates Coalition for Development and Environment, 2014.

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Mahal, Ajay S. People's participation, decentralisation, and delivery of public sector services in India. National Council of Applied Economic Research, 2000.

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Book chapters on the topic "Local public service delivery"

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Kitchen, Harry, Melville McMillan, and Anwar Shah. "Expenditures and Service Delivery: Social Services." In Local Public Finance and Economics. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21986-4_6.

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Walsh, Kieron. "Competition and Public Service Delivery." In Local Government in the 1990s. Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-23815-6_3.

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Kitchen, Harry, Melville McMillan, and Anwar Shah. "Expenditures and Service Delivery: Core Services and Regulation." In Local Public Finance and Economics. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21986-4_5.

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Bayraktar, Ulaş, and Çağla Tansug. "Local Service Delivery in Turkey." In Public and Social Services in Europe. Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/978-1-137-57499-2_15.

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Vashakidze, Giorgi. "Public service delivery in today’s Georgia." In The Routledge Handbook of International Local Government. Routledge, 2018. http://dx.doi.org/10.4324/9781315306278-16.

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Marumahoko, Sylvester. "Urban Local Government Service Delivery in Post-Mugabe Zimbabwe." In Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-31816-5_4053-1.

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Idowu, Harrison Adewale. "Local Governance and Public Service Delivery in Ghana and Nigeria." In Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-31816-5_4012-1.

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Capuno, Joseph J., and Maria Melody S. Garcia. "Perceived Quality of Public Administration and Trust in Local Government Officials in the Philippines." In Developing Country Perspectives on Public Service Delivery. Springer India, 2015. http://dx.doi.org/10.1007/978-81-322-2160-9_10.

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Horváth, Tamás M. "From Municipalisation to Centralism: Changes to Local Public Service Delivery in Hungary." In Public and Social Services in Europe. Palgrave Macmillan UK, 2016. http://dx.doi.org/10.1057/978-1-137-57499-2_13.

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Elicin, Yeseren. "Metropolitan Municipality Reform: Rescaling of Municipal Service Delivery in Turkey." In Evaluating Reforms of Local Public and Social Services in Europe. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-61091-7_18.

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Conference papers on the topic "Local public service delivery"

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Coote, Andrew. "The value of geospatial information in local public service delivery." In 2012 Socio-economic Benefits Workshop. IEEE, 2012. http://dx.doi.org/10.1109/sebw.2012.6292274.

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Ignacio Criado, J., Julián Villodre, and Albert Meijer. "From experimentation to public service delivery in social media. An analysis of institutionalization dynamics in Dutch local governments." In dg.o 2019: 20th Annual International Conference on Digital Government Research. ACM, 2019. http://dx.doi.org/10.1145/3325112.3325250.

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Mikušová, Beáta, Nikoleta Jakuš, and Marián Holúbek. "A comparison of PPP´s and traditional provision of public services at the municipal level." In XXIII. mezinárodní kolokvium o regionálních vědách / 23rd International Colloquium on Regional Sciences. Masaryk University Press, 2020. http://dx.doi.org/10.5817/cz.muni.p210-9610-2020-26.

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Implementation of alternative service delivery arrangements contributed to a rethinking of the public sector’s capacity as the public service provider. The public-private partnerships became part of the life of modern economics as the tool which enables the state or local government to carry their competences in a time that is ambitious to increase public need and decrease public expenditure. The goal of our paper (case study) is to present a set of analytical data comparing of public private partnership and traditional public procurement of public lighting reconstruction projects at the munic
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Lopes, Nuno Vasco, and Soumaya Ben Dhaou. "Public Service Delivery Framework." In ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance. ACM, 2018. http://dx.doi.org/10.1145/3209415.3209489.

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Malhotra, Charru, and Rashmi Anand. "Accelerating public service delivery in India." In ICEGOV 2020: 13th International Conference on Theory and Practice of Electronic Governance. ACM, 2020. http://dx.doi.org/10.1145/3428502.3428510.

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Lopes, Nuno Vasco, Delfina Sá Soares, Morten Meyerhoff Nielsen, and António Tavares. "Research Gaps on Public Service Delivery." In ICEGOV '17: 10th International Conference on Theory and Practice of Electronic Governance. ACM, 2017. http://dx.doi.org/10.1145/3047273.3047388.

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Aleksandrov, Oleg, and Elena Dobrolyubova. "Public Service Delivery through Automated Self-Service Kiosks." In EGOSE '15: Challenges in Eurasia. ACM, 2015. http://dx.doi.org/10.1145/2846012.2846048.

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Sharma, Arun, G. R. Gangadharan, Krishna Kummamuru, Jyothi Somasekhara, and Alan Hartman. "Evaluating public service delivery in emerging markets." In 2011 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI). IEEE, 2011. http://dx.doi.org/10.1109/soli.2011.5986558.

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Bonhomme, Maryse, Markon Sandor, and Yoshida Chika. "Data analytics for improving public service delivery." In 2018 IEEE International Conference on Applied System Innovation (ICASI). IEEE, 2018. http://dx.doi.org/10.1109/icasi.2018.8394376.

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Tavares, António, Delfina Soares, and Elsa Estevez. "Electronic Governance for Context-Specific Public Service Delivery." In ICEGOV '15-16: 9th International Conference on Theory and Practice of Electronic Governance. ACM, 2016. http://dx.doi.org/10.1145/2910019.2910110.

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Reports on the topic "Local public service delivery"

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Cilliers, Jacobus, Eric Dunford, and James Habyarimana. What Do Local Government Education Managers Do to Boost Learning Outcomes? Research on Improving Systems of Education (RISE), 2021. http://dx.doi.org/10.35489/bsg-rise-wp_2021/064.

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Decentralization reforms have shifted responsibility for public service delivery to local government, yet little is known about how their management practices or behavior shape performance. We conducted a comprehensive management survey of mid-level education bureaucrats and their staff in every district in Tanzania, and employ flexible machine learning techniques to identify important management practices associated with learning outcomes. We find that management practices explain 10 percent of variation in a district's exam performance. The three management practices most predictive of perfo
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Braathen, Einar, and Elin Haugsgjerd Allern. Local governance, finances and service delivery in Tanzania. By- og regionforskningsinstituttet NIBR, 2005. http://dx.doi.org/10.7577/nibr/samarbeidsrapport/2005/1.

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Research Institute (IFPRI), International Food Policy. Geography of public service delivery in rural Ethiopia. International Food Policy Research Institute, 2019. http://dx.doi.org/10.2499/p15738coll2.133338.

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Research Institute (IFPRI), International Food Policy. Synopsis Geography of public service delivery in rural Ethiopia. International Food Policy Research Institute, 2019. http://dx.doi.org/10.2499/p15738coll2.133429.

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Wiseman, Jane. Innovations in Public Service Delivery: Issue No. 5: Improving Service Delivery through Information Integration: Building a Single View of the Citizen. Inter-American Development Bank, 2017. http://dx.doi.org/10.18235/0000657.

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DeRobertis, Michelle, Christopher E. Ferrell, Richard W. Lee, and David Moore. City Best Practices to Improve Transit Operations and Safety. Mineta Transportation Institute, 2021. http://dx.doi.org/10.31979/mti.2021.1951.

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Public, fixed-route transit services most commonly operate on public streets. In addition, transit passengers must use sidewalks to access transit stops and stations. However, streets and sidewalks are under the jurisdiction of municipalities, not transit agencies. Various municipal policies, practices, and decisions affect transit operations, rider convenience, and passenger safety. Thus, these government entities have an important influence over the quality, safety, and convenience of transit services in their jurisdictions. This research identified municipal policies and practices that affe
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Cedergren, Elin, Diana Huynh, Michael Kull, John Moodie, Hjördís Rut Sigurjónsdóttir, and Mari Wøien Meijer. Public service delivery in the Nordic Region: An exercise in collaborative governance. Nordregio, 2021. http://dx.doi.org/10.6027/r2021:4.1403-2503.

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Nordic welfare states are world renowned for providing high quality public services. Nordic municipal and regional authorities, in particular, play a central role in the delivery of key public services in areas, such as, health, education, and social care. However, in recent years, public authorities have faced several challenges which have reduced capacity and resources, including long periods of austerity following the 2008 financial crash, rapid demographic changes caused by an ageing population, and the COVID-19 health crisis. In response to these challenges many public authorities have lo
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Cedergren, Elin, Diana Huynh, Michael Kull, John Moodie, Hjördís Rut Sigurjónsdóttir, and Mari Wøien Meijer. Public service delivery in the Nordic Region: An exercise in collaborative governance. Nordregio, 2021. http://dx.doi.org/10.6027/pb2021:2.2001-3876.

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Now, more than ever, is Nordic collaboration required across all levels of governance to help overcome the devastating socio-economic impacts of the pandemic and to solve the shared challenges posed by climate change and growing urban-rural divides. This policy brief examines six good practice examples of collaborative public service delivery from across the Nordic Region, highlighting the main drivers, challenges and enablers of collaboration and the replication potential of these Nordic collaborative examples. The policy brief finds that new and innovative models of Nordic collaboration are
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Flumian, Maryantonett. Innovations in Public Services Delivery: Issue No. 6: The Management of Integrated Service Delivery: Lessons from Canada. Inter-American Development Bank, 2018. http://dx.doi.org/10.18235/0001050.

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10

Jerch, Rhiannon, Matthew Kahn, and Shanjun Li. Efficient Local Government Service Provision: The Role of Privatization and Public Sector Unions. National Bureau of Economic Research, 2016. http://dx.doi.org/10.3386/w22088.

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