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Journal articles on the topic 'Local public service delivery'

Author: Grafiati

Published: 4 June 2021

Last updated: 4 February 2022

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1

Husain, Ishrat. "Adapting Public Sector Services to Local Delivery." LAHORE JOURNAL OF ECONOMICS 17, Special Edition (2012): 359–85. http://dx.doi.org/10.35536/lje.2012.v17.isp.a15.

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This article describes the local government system established in the 2001 Devolution Plan and its evolution over the period 2002-07, with a focus on two essential public services, education and health. We believe that the devolution of service delivery functions, delegation of financial powers, decentralization of authority, and deconcentration of executive powers, can, together, lead to better accountability of results and, hence, to improved public service delivery to the poor and marginalized. The Devolution Plan made inroads toward these goals, particularly in education, but their achieve

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2

Duch, Jarosław. "PUBLIC SERVICE DELIVERY SYSTEMS." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 21, no. 2 (2020): 35–46. http://dx.doi.org/10.5604/01.3001.0014.2820.

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The article presents characteristics of selected systems of providing public services based on literature study. The area of public administration has been analysed – a local government, associated mainly with legal sciences, is increasingly becoming an interest of economic sciences, including management sciences. The attempt to present the cumulative character of the evolution of administration was the purpose of the article. The article uses extensive foreign and national subject literature.

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Bulos, Renejoy M. "Citizen Awareness and Satisfaction Survey: The Case of Tumauini, Isabela Philippines." Psychology and Education Journal 58, no. 1 (2021): 5478–87. http://dx.doi.org/10.17762/pae.v58i1.2164.

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Local governments in the Philippines are the nearest service units to its citizens. They are expected to deliver quality services to their constituents. As recipients of the different services, citizens are deemed in better position to assess whether quality services are delivered by the different municipalities in the country. In order to address the need to gather citizens’ feedback on the service delivery performance of the local government units (LGU), the Department of Interior and Local Government developed the Citizen Satisfaction Index System (CSIS). The municipality of Tumauini in the

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Petkovšek, Veronika, Nevenka Hrovatin, and Primož Pevcin. "Local Public Services Delivery Mechanisms: A Literature Review." Lex localis - Journal of Local Self-Government 19, no. 1 (2021): 39–64. http://dx.doi.org/10.4335/19.1.39-64(2021).

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The paper presents a literature review about local public services delivery mechanisms like: in-house provisions, privatization, and inter-municipal cooperation. The aim of this paper is to review the development of the studied field, to find out which delivery mechanism dominates in a certain period of time, and to review which economic research focus dominates in the studied field. Possible effects on the economies of scale, costs reductions, efficiency, and other economic-political-institutional-social factors in the provision of local public services are scrutinized, using a content analys

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Abdul Manaf, Halimah, Rozita Abdul Mutalib, Ahmad Martadha Mohamed, Zaheruddin Othman, Solahuddin Ismail, and Nur Syakiran Akmal Ismail. "Achieving Quality Service Delivery: A Selected study in Perak Local Government." Journal of Social Sciences Research, SPI6 (December 25, 2018): 965–72. http://dx.doi.org/10.32861/jssr.spi6.965.972.

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The quality of government service delivery has been questioned lately. Issues regarding bureaucratic red tape, inefficiency, delay, unresponsive, lack of empathy, and arrogance are some of the complaints received by the Public Complaint Bureau. Based upon this background, this paper attempts to examine the quality of service delivery in some selected local governments in Perak. The study utilizes a quantitative approach in which questionnaire surveys were distributed to local government staff and clients. A total of 500 customers and 150 staff participated in the survey. Using descriptive anal

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N., Wadesango, Mhaka C., Chikomo T., and Wadesango V. O. "Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities." Journal of Economics and Behavioral Studies 10, no. 2(J) (2018): 188–98. http://dx.doi.org/10.22610/jebs.v10i2(j).2228.

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This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was

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N., Wadesango, Mhaka C., Chikomo T., and Wadesango V. O. "Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities." Journal of Economics and Behavioral Studies 10, no. 2 (2018): 188. http://dx.doi.org/10.22610/jebs.v10i2.2228.

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This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was

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Grafenauer, Božo, and Mirko Klarić. "Alternative Service Delivery Arrangements at the Municipal Level in Slovenia and Croatia." Lex localis - Journal of Local Self-Government 9, no. 1 (2011): 67–83. http://dx.doi.org/10.4335/9.1.67-83(2011).

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There has been extensive development and rapid expansion of alternative forms of public service provision at the local level in Slovenia and Croatia over the last twenty years. During that time, the private sector began to be intensively involved in performing public service activities and in investment financing for the public infrastructure construction, i.e., by the gradual introduction of the new forms of cooperation between the public and private sectors. However, the new Public-Private Partnership Act, which came into force in Slovenia in 2007 and in Croatia in 2008, signified a mileston

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Kharel, Suman. "Public service delivery of local government in Nepal in 2015." Research Nepal Journal of Development Studies 1, no. 1 (2018): 83–93. http://dx.doi.org/10.3126/rnjds.v1i1.21277.

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There has often been a gap between policy intentions and outcomes in the field of local governance and public service delivery. Analyzing the factors for these discrepancies requires multi-level approaches that relate policy decisions formulated at the national and international level with the decisions of local governance stakeholders. An Institutional Analysis and Development framework is necessary ability to link multiple local governance levels. Yet most common literatures have been limited to the study of collective action among local communities without considering higher institutional a

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Goldstein, Joshua. "Sensing Service Delivery: Pervasive Computing and Governance in Developing Countries." PS: Political Science & Politics 46, no. 02 (2013): 307–11. http://dx.doi.org/10.1017/s1049096513000243.

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Despite having transitioned to democracy, the governments of many developing countries still deliver poor public services as measured by social outcome indicators. Recent literature frames these issues of governance and public service delivery as a two-part principal-agent problem: civil servants are the agents of politicians and politicians are themselves the agents of the voters (Olken and Pande 2011). Much of this literature explores the determinants that drive citizens to demand better services (Pande 2011). Less attention, however, has been paid to understanding the behavior of the agents

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Arends, Helge. "The Dangers of Fiscal Decentralization and Public Service Delivery: a Review of Arguments." Politische Vierteljahresschrift 61, no. 3 (2020): 599–622. http://dx.doi.org/10.1007/s11615-020-00233-7.

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Abstract The prevailing belief is that local governments, which are closer to their citizens, can deliver public goods much more efficiently than a central government can. Yet skeptics argue that fiscal decentralization can be dangerous. The underlying motivation of this article is to review the basic rationale behind decentralizing public services from the perspective of three main controversies emerging from the literature on decentralization: (in)efficient, (un)equal, and (un)accountable service provision at the local level. For illustrative purposes, this review focuses on two complex and

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Abdulwaheed, Salihu, and Khalil Samihah. "Decentralization: Catalyst for Welfare Service Delivery by Local Government Administration." Journal of Public Administration and Governance 2, no. 4 (2012): 43. http://dx.doi.org/10.5296/jpag.v2i4.2665.

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The paper aims to look at the transferring of authorities, resources and responsibilities from one tier of government (central government) to other tiers of government (state and local governments) in order to deliver efficient and effective welfare service. This transfer serves two basic purposes, namely accountability for resource management and effective welfare service delivery. This can only be possible if the system of co-responsibility between institutions of governance at the central, states and local governments is decentralized effectively. Similarly, the paper intends to critically

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Pandey, Priyanka. "Service Delivery and Corruption in Public Services: How Does History Matter?" American Economic Journal: Applied Economics 2, no. 3 (2010): 190–204. http://dx.doi.org/10.1257/app.2.3.190.

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This paper provides microlevel evidence of how past institutions impact present economic outcomes. It looks at the impact of colonial land tenure institutions on local governance and education outcomes in northern India. Outcomes are worse in villages that belong to areas with a history of concentration of power with the elites. Such areas continue to retain a greater political presence of socially and economically dominant classes. Future research should examine the success of policies that attempt to break such persistence through empowerment of nonelite groups. (JEL D02, H70, I20, N35, N45,

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Mikusova Merickova, Beata, Juraj Nemec, and Mária Svidroňová. "Co-creation in Local Public Services Delivery Innovation: Slovak Experience." Lex localis - Journal of Local Self-Government 13, no. 3 (2015): 521–35. http://dx.doi.org/10.4335/13.3.521-535(2015).

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The new approaches to the delivery of local public services include co-creation. In this paper, we focus on two local public service delivery actors: local governments and civil society. Our objective is to identify different types of co-creation in social innovations and the relevant drivers and barriers that account for the success or failure of co-creation processes at the local government level in Slovakia, focusing on the fields of welfare and the environment. The main findings of our analysis are that co-created innovations are mostly initiated by non-governmental actors, and that most l

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Jing, Cui. "Improving Public Service Delivery in Qingdao Municipality of Shandong Province." Chinese Public Administration Review 6, no. 1/2 (2016): 41. http://dx.doi.org/10.22140/cpar.v6i1/2.86.

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This paper will assess the effectiveness of the reform of improving public service delivery and identify the factors responsible for the improvements in public service delivery in Qingdao municipality of Shandong province in the People’s Republic of China. This paper begins with a description of the policy context and discusses how the policy context affects the improvement of public service delivery in Qingdao municipality. It then discusses the efforts of improving the delivery of public service through enhancing human service delivery, reforming the administrative approval system and increa

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Mitchinson, Robin. "Devolution in Uganda: an experiment in local service delivery." Public Administration and Development 23, no. 3 (2003): 241–48. http://dx.doi.org/10.1002/pad.273.

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Lamothe, Scott, and Meeyoung Lamothe. "Service Shedding in Local Governments: Why Do They Do It?" Journal of Public Administration Research and Theory 26, no. 2 (2015): 359–74. http://dx.doi.org/10.1093/jopart/muv012.

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Using four consecutive International City/County Management Association alternative service delivery arrangement surveys, this study explores the determinants of service shedding by local government in the United States. Our findings indicate that service shedding is fairly common, with almost 70% of jurisdictions experiencing at least one termination between 1992 and 1997. With regards to why jurisdictions shed services, we find that prior delivery mode is very influential. Specifically, services that were contracted out in the previous time period are much more likely to be dropped than are

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Purnomo, Agung Sulistyo. "Citizen-Oriented Service Delivery and Innovation in the Passport Office in Indonesia." Jurnal Ekonomi dan Kebijakan Publik 9, no. 1 (2018): 15–27. http://dx.doi.org/10.22212/jekp.v9i1.723.

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Public service delivery in Indonesia has undergone several adjustments since the fall of the authoritarian regime until the present time. This reform is marked by the utilisation of Information and communication technology in public services. Imigrasi is one of the public agencies that make the most of this technology development by launching a wide range of innovations in the field of public service. Consequently, according to the internal survey, public satisfaction level rises significantly. This outstanding achievement, however, is the subject of contestation before the principles of the N

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Swe, Yin Lei Win, and Seunghoo Lim. "Associations between the Mixture of Governance Modes and the Performance of Local Public Service Delivery." Politics and Governance 7, no. 4 (2019): 301–14. http://dx.doi.org/10.17645/pag.v7i4.2218.

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Since the Myanmar central government decentralized some of its power to state and regional governments, few studies investigated the performance of local governments, and no studies investigated the relationships between the types of governance modes and the performance of public service delivery. This study investigates the associations between three types of governance—i.e., hierarchy, market, and network—and the multiple performances of agricultural services in terms of the competing public values of efficiency, effectiveness and equity in southern Shan State. The findings indicate that the

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Kernaghan, Kenneth. "Moving towards integrated public governance: improving service delivery through community engagement." International Review of Administrative Sciences 75, no. 2 (2009): 239–54. http://dx.doi.org/10.1177/0020852309104174.

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Community engagement for improved citizen-centred service is an important dimension of Integrated Service Delivery (ISD), which is in turn a central component of the movement towards Integrated Public Governance. The experience of such organizations as Centrelink and Service Canada can inform thinking and action on the community engagement activities of ISD organizations in general. Most of these organizations are at an early stage in the use of innovative approaches to community engagement, but many of them are well positioned to use their physical presence in local offices across their juris

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Brudney, Jeffrey L., and Nara Yoon. "Don’t You Want My Help? Volunteer Involvement and Management in Local Government." American Review of Public Administration 51, no. 5 (2021): 331–44. http://dx.doi.org/10.1177/02750740211002343.

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The global COVID-19 health pandemic has put extraordinary pressure on already fiscally strapped local governments. As local jurisdictions search for strategies to meet rising service expectations with declining resources, use of volunteers would seem to offer significant advantages. This study examines the involvement of volunteers to deliver services in all county governments in one U.S. state, as well as the factors that explain the extent of use of this service approach. Our analysis is based on information collected from a survey of county government officials working in 10 service domains

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Merickova, Beata M., Maria M. Svidronova, and Juraj Nemec. "Innovation in Public Service Delivery: Civic Participation in Slovakia." Africa’s Public Service Delivery and Performance Review 4, no. 2 (2016): 264. http://dx.doi.org/10.4102/apsdpr.v4i2.113.

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Participation as such is connected with political, social and civic dimensions. Through participation, citizens can directly or indirectly help to make the public process become more transparent and more efficient. It allows citizens “to see" into a decision-making process, to understand it, as well as contribute and be able to control it. In practice, civic participation has various forms; it includes both formal civic associations and informal groups of citizens that develop activities in order to solve local problems. In this paper we focus on civic participation in the innovation in the pr

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Lewis, Blane D. "Does local government proliferation improve public service delivery? Evidence from Indonesia." Journal of Urban Affairs 39, no. 8 (2017): 1047–65. http://dx.doi.org/10.1080/07352166.2017.1323544.

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Grafenauer, Božo. "An Analysis of the Provision of Local Public Utility Services by Way of Illustration of Two Slovenian Municipalities." Lex localis - Journal of Local Self-Government 7, no. 2 (2009): 209–19. http://dx.doi.org/10.4335/82.

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Among the tasks performed by the Slovenian municipalities to meet the needs of individual residents there is also the provision of local public services. A municipality provides the performance of the public services determined by the municipality itself, and the performance of the public services established by law (local public services). The legal foundations for the regulation and operation of public utility services are given primarily in the Local Self-Government Act and in the Public Utilities Act, as well as in sector-specific laws for individual services. The overview of public utilit

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Sibanda, Modeni Mudzamba Micheal. "Monitoring Customer-focused Quality Service Delivery in Local Government: Conceptual Issues and Perspectives for Consideration." Africa’s Public Service Delivery and Performance Review 1, no. 1 (2012): 4. http://dx.doi.org/10.4102/apsdpr.v1i1.21.

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Local government in South Africa is no longer exclusively a function of national or provincial government; it is now regarded as a sphere rather than a tier of government. Section 152 of the Constitution of South Africa, 1996 stipulates the objectives of the local sphere of government, among which is ensuring the provision of services to communities in a sustainable manner. Poor or lack of service delivery by local authorities has received much media attention of late. Monitoring customer-focused service delivery could therefore be a critically important means to effect quality service deliver

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Beckingsale, Louise, Kirsty Fairbairn, and Caroline Morris. "Integrating dietitians into primary health care: benefits for patients, dietitians and the general practice team." Journal of Primary Health Care 8, no. 4 (2016): 372. http://dx.doi.org/10.1071/hc16018.

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ABSTRACT INTRODUCTION Dietetic service delivery in primary health care is an emerging area of dietetic practice in New Zealand. AIM This paper aims to describe the dietetic services being delivered in this setting and dietitians’ perceptions of the factors that have an effect on their ability to deliver an optimal service. METHODS Individual, qualitative, semi-structured, face-to-face interviews were conducted with 12 primary healthcare dietitians from a range of age, ethnicity and professional backgrounds. Interviews were audio-recorded, transcribed verbatim and analysed using inductive thema

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Higgs, Gary, Samuel Jones, Mitchel Langford, and Jesse Heley. "Assessing the impacts of changing public service provision on geographical accessibility: An examination of public library provision in Pembrokeshire, South Wales." Environment and Planning C: Politics and Space 36, no. 3 (2017): 548–68. http://dx.doi.org/10.1177/2399654417715457.

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Public libraries make an important contribution to the wellbeing of local people often acting as community hubs by reducing the isolation felt by vulnerable members of society through promoting social interaction and supporting the wider needs of local communities. However, access to libraries is threatened in Wales, as elsewhere in the UK, by uncertainty stemming from changes in local government service delivery models, austerity-driven cuts in public spending, changing demands on the service from the public and the potential impacts of new developments in digital services and technologies. D

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Holle, Erick S. "PELAYANAN PUBLIK MELALUI ELECTRONIC GOVERNMENT: UPAYA MEMINIMALISIR PRAKTEK MALADMINISTRASI DALAM MENINGKATAN PUBLIC SERVICE." SASI 17, no. 3 (2011): 21. http://dx.doi.org/10.47268/sasi.v17i3.362.

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Direct contact in the provision of services provide great opportunities happening maladministration practice (failure to provide service). Therefore, it needs an effort to minimize or even eliminate the practice maladministration by utilizing information and communication technology (ICT) in the frame of electronic-government to service delivery, so that direct contact between service providers and service users no longer occur. In Indonesia, the opportunity for that already exist with the issuance of Presidential Instruction No. 3 of 2003 on National Policy and Strategy Development of electro

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Asmara, Anugerah Yuka, and Amy Yayuk Sri Rahayu. "Innovation in Delivering Public Health Service: Practice In Banyuwangi Regency – Indonesia." GATR Global Journal of Business Social Sciences Review 8, no. 1 (2020): 12–21. http://dx.doi.org/10.35609/gjbssr.2020.8.1(2).

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Objective - The objective of this study is to elaborate that innovation in public sector organizations (PSOs), especially in delivery of public service, is not mostly determined by top management in the public sector. A new paradigm of public management has led to the creation of a new cooperation scheme across actors in forms of co-design, co-production, and collaboration between public service supplier(s) and users. In the public sector, interconnectedness among actors to make innovation in public service delivery is rare. Methodology/Technique – The method of this research is a case study o

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Merickova, Beata Mikusova, and Juraj Nemec. "Factors determining the success of contracting local public services: waste collection and waste disposal, management of cemeteries in Slovakia." Lex localis - Journal of Local Self-Government 11, no. 3 (2013): 375–85. http://dx.doi.org/10.4335/11.3.375-385(2013).

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Contracting public services to private firms is one of the most common types of alternative service-delivery arrangements. The relevant literature suggests that if, and only if the contracting is properly implemented, then it may, but need not to deliver positive outcomes. The study examines the experience with contracting among Slovak municipalities. Despite some methodological problems, the data suggests that externalization of production generally does not deliver improved efficiency and quality. The core purpose for failures and the possible policy responses are also offered.

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Kesale, Anosisye Mwandulusya. "Decentralization by Devolution; Perceptions of Councilors on the Level of their Decision Making Authority in Local Government Experience from Tarime Town Council." Journal of Public Administration and Governance 6, no. 4 (2016): 1. http://dx.doi.org/10.5296/jpag.v6i4.10001.

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Early 1990s governments across the South have embarked on democratic decentralization reforms aimed at introducing and strengthening local governance because of its assumed potential to improve the delivery of public services and alleviate poverty. To comply with that international practice, in early 2000 Tanzania government decide embarked on an ambitious Local Government Reform Program that addressed Political decentralization. Political decentralization signaled the government’s commitment to enhance the decision making authority of local government councils on matters affecting local devel

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Tshukudu, Theophilus Tebetso. "Decentralization as a Strategy for improving Service Delivery in the Botswana Public service Sector." Journal of Public Administration and Governance 4, no. 2 (2014): 40. http://dx.doi.org/10.5296/jpag.v4i2.5719.

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The Botswana public Service has been faced with service delivery challenges since independence in 1966. Like other developing and under developed countries, the Botswana government has reviewed its service delivery processes and initiatives with a view to better productivity across the public service sector. Many strategies and initiatives were introduced by the Botswana government over a long period of time to mitigate poor service delivery across the public service sector. One of these initiatives were the decentralization of certain functions from central to local government.However, the im

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Pilusa, KKL, and ML Shipalana. "Navigation of Innovative Management in the Local Spheres of Government in South Africa – An Issue for Consideration." Volume 5 - 2020, Issue 8 - August 5, no. 8 (2020): 1071–79. http://dx.doi.org/10.38124/ijisrt20aug195.

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It is a global concern that most local spheres of government are usually faced with a major challenge of meeting the basic needs of citizens, particularly in the developing countries such as South Africa, where majority of people depending entirely on public services. It is observed that the local spheres of government are unable to carry out their constitutional mandate to provide public goods and services such as education, housing health, water and sanitation. This situation, among others, is mainly exacerbated by ineffective innovative management practices. This article sought to navigate

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Oh, Youngmin, Jongsun Park, and Seunghoo Lim. "Untangling the Complexity of the Association between Contracting and Local Fiscal Performance and Income Inequality in Terms of Competing Values." Lex localis - Journal of Local Self-Government 12, no. 4 (2014): 851–72. http://dx.doi.org/10.4335/12.4.851-872(2014).

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Public contracting is designed to reduce costs and to enhance service quality. However, few prior studies have clarified the multiple performance dimensions of public service delivery influenced by contracting. This study empirically tests how different contracting elements are associated with local fiscal performance and income inequality in terms of competing values. For the test, the different contracting elements (scope, competition, stability, specification and monitoring) are respectively measured through a nationwide public service delivery survey. Multiple performance values of public

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Hasnain, Zahid. "Devolution, Accountability, and Service Delivery in Pakistan." Pakistan Development Review 49, no. 2 (2010): 129–52. http://dx.doi.org/10.30541/v49i2pp.129-152.

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This paper examines into the relationship between devolution, accountability, and service delivery in Pakistan by examining the degree of accessibility of local policymakers and the level of competition in local elections, the expenditure patterns of local governments to gauge their sectoral priorities, and the extent to which local governments are focused on patronage, or providing targeted benefits to a few as opposed to providing public goods. The main findings of the paper are threefold. First, the accessibility of policy-makers to citizens in Pakistan is unequivocally greater after devolu

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Argento, Daniela, Giuseppe Grossi, Torbjorn Tagesson, and Sven Olof Collin. "The 'externalisation' of local public service delivery: experience in Italy and Sweden." International Journal of Public Policy 5, no. 1 (2010): 41. http://dx.doi.org/10.1504/ijpp.2010.029780.

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Rahim, Faiz ur, and Nasim Shah Shirazi. "Fiscal decentralization and citizen’s satisfaction from local public service delivery in Pakistan." International Journal of Ethics and Systems 34, no. 1 (2018): 122–42. http://dx.doi.org/10.1108/ijoes-04-2017-0066.

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Agustine, Tities Eka, and Mohammad Yudha Prawira. "Analisis Kebijakan Pemerintahan Terbuka dalam Pelayanan Publik di Kota Denpasar." Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik 20, no. 2 (2018): 71. http://dx.doi.org/10.31845/jwk.v20i2.22.

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The public services reform is still become an agenda of Indonesian Government. All this time, City government of Denpasar is one of the local government known by integrating public service delivery using technology (E-Government). Nevertheless, there is a new concept that has been developed to improve the government services named Open Government. This concept has three principles, they are policy principle, policy catalyst and policy outcome. Accordance with those terms, the objective of this paper is to provide an analysis of open government policies on public service in Denpasar City. This

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Nkabinde, Buyani, Lawrence Mpele Lekhanya, and Nirmala Dorasamy. "The Rural Immigration Effects on Urban Service Delivery in South Africa (SA)." Journal of Economics and Behavioral Studies 10, no. 6(J) (2018): 11–24. http://dx.doi.org/10.22610/jebs.v10i6(j).2589.

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The current socio-economic and political problems of South Africa are rooted in the colonial apartheid era as scholars and researchers suggest through extensive research. However, there have been high levels of service delivery protests related to the government performance on the issues of service delivery to the local communitiesâ€™ countrywide. Governments departments appear to be lacking much required knowledge and understanding of external factors associated with rural to urban migration such social-economic factors and other various relevant challenges, hence, local authorities are strug

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Nkabinde, Buyani, Lawrence Mpele Lekhanya, and Nirmala Dorasamy. "The Rural Immigration Effects on Urban Service Delivery in South Africa (SA)." Journal of Economics and Behavioral Studies 10, no. 6 (2018): 11. http://dx.doi.org/10.22610/jebs.v10i6.2589.

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The current socio-economic and political problems of South Africa are rooted in the colonial apartheid era as scholars and researchers suggest through extensive research. However, there have been high levels of service delivery protests related to the government performance on the issues of service delivery to the local communities’ countrywide. Governments departments appear to be lacking much required knowledge and understanding of external factors associated with rural to urban migration such social-economic factors and other various relevant challenges, hence, local authorities are struggl

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Ray, Subhajyoti. "An Approach to Assessing Quality of Electronic Government Services." International Journal of Electronic Government Research 6, no. 4 (2010): 45–57. http://dx.doi.org/10.4018/jegr.2010100104.

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The emergence of e-Government in developing countries has led to the discovery of many innovative ways of public service delivery to citizens and businesses. India has chosen the common service center based service delivery model, where multiple services from single or multiple government agencies can be obtained in one location. However, the assessment quality of service at these centers, especially in comparison to the quality of service delivery under manually run operations has not been addressed in literature. In this paper, the authors propose and demonstrate a method to evaluate the qua

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Lemos, Maria Carmen, Diane Austin, Robert Merideth, and Robert G. Varady. "Public – Private Partnerships as Catalysts for Community-Based Water Infrastructure Development: The Border WaterWorks Program in Texas and New Mexico Colonias." Environment and Planning C: Government and Policy 20, no. 2 (2002): 281–95. http://dx.doi.org/10.1068/c12w.

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Increased awareness of shortcomings in both provision and maintenance of public services is triggering new approaches to policymaking and service delivery. Conventional debates over public versus private service provision obscure the multiple configurations possible. We consider the effectiveness and desirability of an alternative approach to public-service provision of water and wastewater services, specifically the Border Waterworks program, which has helped deliver water-related services to economically disadvantaged communities ( colonias) along the US – Mexico border. We explore some issu

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Lanin, Dasman, and Nailuredha Hermanto. "The effect of service quality toward public satisfaction and public trust on local government in Indonesia." International Journal of Social Economics 46, no. 3 (2019): 377–92. http://dx.doi.org/10.1108/ijse-04-2017-0151.

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PurposeThe purpose of this paper is to investigate the effect of service quality toward public satisfaction and public trust on local government in Indonesia.Design/methodology/approachA quantitative approach was used to achieve the objectives of the study. The study consisted of nine exogenous variables and one endogenous variable. The exogenous variables were delivery, timeliness, information, professionalism, staff attitude, organizational politics, internal roles, external roles and citizen satisfaction, while the endogenous variable was public trust toward the regional government. The sam

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Mbecke, Paulin. "Corporate municipal governance for effective and efficient public service delivery in South Africa." Journal of Governance and Regulation 3, no. 4 (2014): 98–106. http://dx.doi.org/10.22495/jgr_v3_i4_c1_p2.

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This research acknowledges the current service delivery chaos manifested through numerous protests justifying the weakness of the “Batho Pele” good governance principles to facilitate, improve and sustain service delivery by local governments. The success of corporate governance in corporate companies and state owned enterprises is recognised prompting suggestions that local governments should too adopt corporate governance principles or King III to be effective. The research reviews the King III and literature to ascertain the lack of research on corporate governance in local governments in S

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Manzoor, Azhar. "Influence of Citizens and Form of Government on Alternative Service Delivery Choices in Local Governments." Public Administration Research 5, no. 2 (2016): 19. http://dx.doi.org/10.5539/par.v5n2p19.

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<p>Citizens are an essential part of democratic setup and especially as recipients of public services play a crucial role in decisions regarding provision of these services. Citizen engagement not only provides feedback on the activities undertaken by government but may also influence how governments plans for future allocation of resources and means for providing various services. Citizen engagement emerges from the initiatives taken by the governments to improve the quality of government planning, processes, and decisions as well as it is a source of legitimacy to such decisions as par

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Bekemeier, Betty, Seungeun Park, and Greg Whitman. "Challenges and lessons learned in promoting adoption of standardized local public health service delivery data through the application of the Public Health Activities and Services Tracking model." Journal of the American Medical Informatics Association 26, no. 12 (2019): 1660–63. http://dx.doi.org/10.1093/jamia/ocz160.

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Abstract Population-level prevention activities are often publicly invisible and excluded in planning and policymaking. This creates an incomplete picture of prevention service-related inputs, particularly at the local level. We describe the process and lessons learned by the Public Health Activities and Services Tracking team in promoting adoption of standardized service delivery measures developed to assess public health inputs and guide system transformations. The 3 factors depicted in our Public Health Activities and Services Tracking model—data need and use, data access, and standardized

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Epstein, Laura, and Prutha Shah. "Classroom-Based Services in an Urban Middle School: Strategies for Becoming Part of the Solution." Perspectives of the ASHA Special Interest Groups 4, no. 2 (2019): 395–401. http://dx.doi.org/10.1044/2018_pers-sig16-2018-0009.

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Purpose Low-performing middle schools are often urban, culturally and linguistically diverse communities. Classroom-based speech-language service delivery is a best practice in these schools. This article provides strategies that have enhanced service delivery in a diverse and low-income urban middle school located in the San Francisco Bay Area, through a partnership between the San Francisco State University, Department of Speech, Language, and Hearing Sciences, Nicholas J. Certo Communicative Disorders Clinic, and a small local San Francisco Bay Area public school. Method Service delivery at

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Bovaird, Tony, and Elke Löffler. "Moving from Excellence Models of Local Service Delivery to Benchmarking ‘Good Local Governance’." International Review of Administrative Sciences 68, no. 1 (2002): 9–24. http://dx.doi.org/10.1177/0020852302681001.

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Sumra, Kalsoom, and Muhammad Shakeel Ahmad. "Social Equity in Local Public Administration." International Journal of Civic Engagement and Social Change 4, no. 4 (2017): 1–15. http://dx.doi.org/10.4018/ijcesc.2017100101.

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This article explores and tests whether awareness of social equity in public services delivery is existed in local public administration and citizens, and whether these perceptions are different between local offices and citizens. Using data from a survey of Pakistani local public offices (n = 150) and citizens (n = 1200), the authors generally find positive awareness of fairness, justice and social equity but the strength of the associations vary among different level of income groups. Awareness of fairness and justice and social equity differs significantly between public offices and citizen

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Karlsson, Paula Sonja. "Place-based public service delivery: A method to mitigate social risk?" Scottish Affairs 28, no. 2 (2019): 177–99. http://dx.doi.org/10.3366/scot.2019.0276.

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This study examines the approach taken by one Scottish council in the use of a place-based approach, aiming to investigate whether systemic mitigation of social risk can be achieved with place-based social innovation. Many local authorities have utilised the ‘Total Place’ ideology in the UK as a means of redesigning the public service system. This paper presents a longitudinal review of The City of Edinburgh Council's approach to Total Place, based on qualitative documentary and interview data collected over five years from 2012–2017. The paper presents the experiences from approaches implemen

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