Dissertations / Theses: 'Logistic services'

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Pardo, Lavandero Alix, F. Alex Salgado, G. María Elena Manterola, and U. Erick Rada. "Fast Logistic Services S.A." Tesis, Universidad de Chile, 2006. http://www.repositorio.uchile.cl/handle/2250/113785.

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Tesis para optar al grado de Magíster en Administración
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Actualmente, el mercado del servicio de transporte de carga se encuentra atendido por aproximadamente 100 empresas, las cuales cuentan con una participación promedio de mercado de 1%. Además, sabemos que el mercado del transporte de carga aumentó en un 32% durante el primer semestre del 2005. Por otra parte, del total de crecimiento de las exportaciones, un 25% corresponde a las Pymes, segmento que se ve afectado con el actual funcionamiento en la cadena de transporte internacional, ya que al no ser usuarias habituales de servicios de transporte, no son capaces de generar instancias de cooperación que les permitan obtener mejores precios por volumen. Dado lo anterior, se propone crear una compañía que satisfaga la demanda de servicios de logística internacional de carga de manera que los clientes Pymes puedan tanto concentrarse en forma exclusiva a la producción de sus bienes como disminuir sus costos de operación de comercio exterior. El servicio consistirá en asesorar a los clientes desde el inicio del envío de la carga, en materias relacionadas con los costos de fletes, gastos portuarios, derechos aduaneros, costo de documentación, costo de seguros y gastos de tramitación. Los honorarios por el servicio prestado se han estimado sobre una base fija, para el inicio del primer año de operaciones de US$350, proyectándose para el final del quinto año en US$590 por container. Para determinar la tarifa del servicio se han disminuido los costos de mercado del servicio de agente de carga en promedio un 10%, considerando cotizaciones obtenidas de la competencia. El proceso de obtención de clientes estará a cargo de un ejecutivo de venta que gestionará la venta a partir de la selección de clientes desde una base de datos, ofreciendo un servicio personalizado que disminuya sus costos de comercio exterior. Posteriormente, un ejecutivo de cuenta procesará la documentación y gestionará el traslado de la carga al punto de destino. Para dar a conocer el servicio se realizarán actividades publicitarias y de marketing directo dirigidas al segmento objetivo, tales como Directorio de Asociaciones Gremiales de sectores industriales específicos (Agrícola, Forestal y otros); Publicación de botón fijo en la página Web del Diario Pyme (www.diariopyme.cl); Directorio “Páginas Amarillas”, edición impresa y sitio Web (www.amarillas.cl). Como servicio de postventa el cliente podrá revisar el seguimiento de su embarque en forma periódica a través de la página WEB, con el fin de que pueda planificar los plazos de recepción y distribución de sus productos En términos financieros, el proyecto requiere una inversión del MM$31 y un 0,5% de participación de mercado, para obtener una tasa interna de retorno de 125% y un valor presente neto de MM$78, alcanzando al quinto año un nivel de ventas de MM$265. El período de retorno de la inversión se produce al final del segundo año y el break-even al primer mes del segundo año. Entre los riesgos detectados, el más relevante debido a que afecta directamente el nivel de venta es no contar con espacio marítimo suficiente para el transporte de la carga por tener volúmenes bajos. Este riesgo se puede mitigar reservando espacio con anticipación a través de una planificación eficiente de ventas. La participación a entregar al inversionista externo es del 20% de la propiedad de la compañía, con un aporte en el primer año MM$1,7 y de MM$4,5 en el segundo año. Como estrategia de salida, se plantea la devolución de su inversión ajustada por IPC en el momento que él decida a partir del año uno.

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Krejcar, Miloš. "Kritická analýza logistických a průmyslových center a predikce jejich vývoje." Master's thesis, Vysoké učení technické v Brně. Ústav soudního inženýrství, 2011. http://www.nusl.cz/ntk/nusl-232601.

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This thesis deals with the prediction of future developments and market characteristics of logistics, with the use of statistical methods will be able to predict future trends in logistics networks. The theoretical part deals with the knowledge of the functioning of supply and demand in the real estate market. Based on critical analysis of market statistics (supply, demand, rents, revenues, prices, availability, market share developers and operators, tenants, structure, forwarding, warehousing, logistics) warehouse properties to determine the conditions optimizing the use of the geographical location of the CR in the competition in Central and Eastern Europe.

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Ságner, Vilém. "Analýza outsourcingového vztahu mezi výrobním podnikem a logistickým poskytovatelem." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-115671.

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The thesis is focused on the problematic of outsourcing of a specific project within the logistics provided by Dymofracht CZ, s. r. o. for the company Vegna Exteriors & Interiors (Nymburk) s.r.o. After a theoretical introduction to outsourcing, both companies are introduced, including the mutual relationship. The practical part of the thesis is aimed at introduction of the current project and its two possible varieties. These three versions are described and analyzed in detail in terms of time and cost. Along with the possible changes of the project, positive features of logistics outsourcing are described, where its application brings benefits not only the potential financial cost savings.

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Franzén, Marcus, and Patrik Råsberg. "Internal charging of logistic services at OEM Automatic." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120092.

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OEM Automatic utför logistiktjänster åt enheter inom OEM-koncernen. För att debitera enheterna för de logistiktjänster som utförs används en kostnadsmodell. I dagsläget finns ett flertal problem med kostnadsmodellen som ger upphov till en missvisande debitering. I examensarbetet har därför en utredning gjorts för hur kostnadsmodellen kan utvecklas för att OEM Automatic ska kunna skapa en mer rättvisande debitering. Tre utvecklingsdelar för kostnadsmodellen har identifierats, vilka är debitering av fasta lagerhållningskostnader, en djupare kategorisering samt debitering av en fast orderkostnad. Implementering av de tre utvecklingsdelarna ger en ny kostnadsmodell med tre kostnadsposter och tre kostnadsdrivare där kostnader för att lagra och hantera artiklar synliggörs. Tänkbara effekter av en utvecklad kostnadsmodell är en ökad transparens och således mer rättvisande debitering av enheterna. Dessutom ger det upphov till att diskussioner kan föras mellan enheterna och OEM Automatic gällande hur lagerverksamheten bedrivs samt att beslut kan fattas på mer detaljerade grunder, vilket kan gynna hela koncernens resultat.

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Karafiátová, Hana. "Návrh metod pro správu logistických center v podmínkách České republiky." Master's thesis, Vysoké učení technické v Brně. Ústav soudního inženýrství, 2013. http://www.nusl.cz/ntk/nusl-232754.

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This thesis deals with facility management. The first part handles facility management as such, its nature, basic concepts, historical development, instruments, ways of providing services and participants. Level of provided services in the Czech Republic is analyzed. Based on received knowledge of the field the other part is focused on detailed specification of facility management services provided in the area of logistic centers management. On the example of individual services there are described differences in management of logistic centres and possible solutions of these situations. The benefit of this thesis consists in providing a comprehensive view of logistics centres management and suggesting possible improvements.

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Bernotas, Arūnas. "Logistikos paslaugų vystymosi ir tobulinimo perspektyvos Lietuvoje." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2005. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20050606_145444-92429.

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During the work researches the scientific literature analysis about the Logistic Services was made, the main characteristics of the theory of the Logistic Services were assessed, the possibilities of the development of the Logistic Services were inspected in Lithuania. In the Master work the Logistic Conception is proposed, the types of the Logistic Activity are marked, the trends and the problems of the development of the Logistic Services are formulated. The most significant findings in this Study are the proposals how to improve the development of the Logistic Services in Lithuania. The Master work contains the Study of possibilities of getting financial support from EU for small and middle-sized Lithuanian enterprises of Logistics. The material proves the scientific hypothesis formulated by author, that the Logistics in Lithuania has good perspectives. Today the business of Logistic Services in Lithuania is in the stage of evaluation. The Master work in general serves to the analysis, development and improvement of the Logistic Services in Lithuania.

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Giannotti, Mariana Abrantes. "Desenvolvimento de ontologias para sistemas de apoio à logística humanitária baseados em serviços de informações geográficas: uma aplicação para bancos de alimentos." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/3/3138/tde-10012011-131533/.

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Com o advento da Internet, novas tecnologias de Geoprocessamento têm sido criadas para tratar, trocar, disponibilizar e acessar informações e dados espaciais como as Infraestruturas de Dados Espaciais, os Geobrowsers e os Serviços de Informações Geográficas. O número de aplicações que lida com atributos espaciais não somente cresceu como também se diversificou, no entanto problemas de interoperabilidade semântica ainda limitam a evolução nessa área. Ontologias formalizam o conhecimento necessário para organizar e permitir o uso de dados de diferentes fontes, pois são modelos de referência robustos devido à sua expressividade e capacidade de serem compartilhados pela internet. Nesta tese, ontologias foram desenvolvidas para aumentar a interoperabilidade semântica em sistemas de apoio à logística humanitária que utilizam serviços de informações geográficas. A aplicação de logística humanitária estudada foi a operação de bancos de alimentos. O conhecimento relativo aos processos logísticos, problemas logísticos de bancos de alimentos e serviços de informações geográficas úteis para os métodos de solução desses problemas foram formalizados em uma rede de ontologias. O número de serviços de informações geográficas disponíveis ainda é pequeno, mas a composição de serviços de informações geográficas em cadeias, formando novos serviços, abre uma perspectiva para que operações espaciais, não fiquem mais restritas às soluções proprietárias e possam ser melhor exploradas. As ontologias propostas neste trabalho podem ser usadas como base para o desenvolvimento de sistemas em que serviços de informações geográficas podem ser acoplados, na medida em que forem sendo disponibilizados.
With the advent of Internet, new technologies from GIS field have been created to access and exchange spatial data and information, such as Spatial Data Infrastructures, Geobrowsers and Geographic Information Services. The number of applications dealing with spatial attributes is growing and is also diversifying. However semantic interoperability problems still limit progress in this area. Ontologies formalize the knowledge necessary to organize and allow the use of data from different sources due to its expressiveness and ability to be shared over the Internet. In this thesis, ontologies have been developed to increase the semantic interoperability of humanitarian logistics support systems that use geographic information services. The application of humanitarian logistics operation studied was the food banks operation. The knowledge on logistics processes, logistics problems of food banks and geographic information services useful for the methods for solving these problems have been formalized into a network of ontologies. The number of geographical information services available is still small, but the composition of geographic information services in chains, creating new services, opens a perspective for new methods of spatial operations, which are not limited to proprietary solutions form GIS softwares available in the market. The ontologies proposed in this thesis can be used as a basis for developing systems in which geographic information services can be coupled, as it becomes available.

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Craco, Tânia. "A transformação de uma transportadora em um operador logístico como forma de agregar valor aos serviços prestados e ampliar a sua competitividade." reponame:Repositório Institucional da UCS, 2012. https://repositorio.ucs.br/handle/11338/94.

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A logística tem se revelado um elemento estratégico, possibilitando a diferenciação no atendimento às necessidades dos clientes. Assim sendo, a terceirização das atividades logísticas se tornou uma realidade, e isto tem levado as organizações a se focarem mais em suas competências essenciais. Em função disso, surgem os operadores logísticos, que contribuem para a competitividade das empresas parceiras mediante a prestação de serviços especializados. Por conseguinte, o estudo analisou a estruturação, o desenvolvimento e a evolução da transformação de uma transportadora tradicional em um operador logístico. A metodologia de pesquisa utilizada pode ser considerada como sendo qualitativo exploratória, implementada por meio de um estudo de caso único. Para a coleta de dados, foram realizadas entrevistas individuais em profundidade, com uma abordagem semiestruturada, a partir da aplicação de roteiros básicos de questões. Além disso, foram utilizados dados provenientes da pesquisa documental. As técnicas utilizadas para análise dos resultados são compreendidas pela análise de conteúdo. Percebeu-se, após a concretização do estudo, que a organização, ao agregar serviços, procurando relacionamentos de longo prazo com seus clientes, aumentou sua competitividade. Verificou-se, ainda, que tal mudança oportunizou vantagens como a otimização dos recursos disponíveis e a melhoria na qualidade dos serviços prestados. A transformação da empresa em um operador logístico repercutiu em maior credibilidade e na ampliação do seu mix de serviços, resultando no aumento de seu faturamento e da sua lucratividade e em um diferencial perante a concorrência.
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The logistic has been revealed an strategic element, making possible the differentiation on assistance to customers necessities. So, logistics operation outsourcing turns real, and it gets the organizations to focus on theirs essential competences. Due to that, logistic operators appear, who contribute for the competitiveness of partner companies by specialized services provided. Therefore, the study analyzed organization, development and evolution of the transformation of a traditional transporter in a logistic operator. The methodology used on this research can be considered as being qualitative-exploratory, implemented by a study of one only case. To collect dates, individual interviews were done in depth, with a structured way approached, from the application of basic routes of issues. In addition, data were used from documental research. The techniques used to analyze the results are understood by content analysis. It was realized, after the study complete, the organization increased competitiveness, aggregating services and looking for long relationships with the customers. It was found that such change developed advantages as available resources optimization and improvement in the quality of services provided. The company transformation into a logistic operator reflected in greater credibility and expansion of the services offered, resulting in turnover and profitability increase and a differential against the competitors.

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Petraglia, José. "Tecnologia e inovação na logística do etanol." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-16122013-162452/.

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No mercado contemporâneo, de alta competitividade, a logística tem papel fundamental na determinação das empresas e países que terão sucesso no suprimento de etanol. Os apelos ambientais, devido à emissão de gases de efeito estufa e a preocupação com a instabilidade dos preços do petróleo contribuem para o aumento da utilização do etanol como combustível em substituição ou redução do uso de derivados do petróleo. Atualmente, no Brasil, os combustíveis renováveis representam 19% da energia usada no setor de transporte. Portanto, o Brasil é o único caso bem sucedido de transição tecnológica para biocombustível em larga escala. Para atender a crescente demanda de etanol novas áreas de plantio de cana-de-açúcar e destilarias de etanol estão surgindo, principalmente, na região centro-sul do Brasil, mudando o perfil de distribuição do produto. E consequentemente, torna-se relevante a necessidade de inovação na logística do etanol. O tema teórico desta tese é a inovação em serviços logísticos e logística. Nesta pesquisa, analisa-se a contribuição das mudanças tecnológicas na inovação da logística do etanol. E quais mudanças organizacionais ocorrem em função dessas inovações tecnológicas. A metodologia de pesquisa utilizada, nesta tese, é o método de estudo de casos múltiplos, e foram escolhidas para pesquisas quatro empresas, sendo duas empresas operadoras logísticas, Stolthaven e Logum, e duas grandes empresas produtoras de etanol, Copersucar e Raízen. Entre outras análises, os resultados da pesquisa apontam que as mudanças tecnológicas têm contribuído significantemente para a inovação da logística e dos serviços logísticos do etanol, além do que a literatura tem demonstrado, a qual se concentra, basicamente, na contribuição da Tecnologia de Informação e Comunicação (TIC), na inovação logística. O estudo mostrou haver relevantes inovações tecnológicas em transporte, transbordo e armazenagem. Além da classificação da inovação em incremental ou radical, a inovação em logística sugere um caráter de inovação sistêmica pela forma como se arquiteta seu processo. As pesquisas apontam, também, que, devido às inovações tecnológicas ocorridas nos últimos dez anos, significantes mudanças organizacionais ocorreram, principalmente nos perfis profissionais dos operadores de terminal de armazenagem e transbordo de etanol. Há dez anos, não havia necessidade de muita qualificação dos operadores, aceitava-se candidato com formação no ensino fundamental; atualmente, há necessidade de formação em ensino médio ou técnico, e até superior. E mesmo com formação mais elevada, a empresa precisa aplicar treinamento próprio para capacitar o funcionário às novas tecnologias. Entretanto, essas mudanças organizacionais foram mais significativas nas empresas operadoras logísticas do que nas empresas produtoras de etanol. Esta pesquisa obtém contribuições originais ao conhecimento na área de gestão da inovação em logística, construindo novas teorias a partir do estudo de casos, e propõe um modelo conceitual de inovação em logística, assim como contribui para a prática executiva do suprimento de etanol.
In the high competitive contemporary market, logistics plays a key role in determining which companies and countries will succeed in the supply of ethanol. The environmental appeals, due to the emission of greenhouse effect gases and the concern with the instability of oil prices contribute to the increased use of ethanol as a fuel to replace or reduce the use of petroleum. Currently in Brazil, renewable fuels account for 19% of the energy used in the transportation sector. Therefore, Brazil is the only case of successful technological transition to biofuel on a large scale. To meet the growing demand for ethanol, new planting areas of sugar cane and ethanol distilleries are popping up mainly in the central-southern Brazil, changing the product distribution profile. As so, the need for innovation in the logistics of ethanol becomes relevant. The theoretical theme of this thesis is innovation in logistics services and logistics. In this research, we analyze the contribution of technological innovation in the logistics of ethanol. And what organizational changes occur as a result of these technological innovations. The research methodology used in this thesis is the method of multiple case studies and four companies were chosen to participate in the research; being two companies that operate logistics: Stolthaven and Logum and two major companies producing ethanol: Copersucar and Raizen. Among other analyses, the results of the research show that technological changes have contributed significantly to innovation in logistics and logistics services of ethanol, beyond what the literature shows, which concentrates basically on the contribution of Information Technology and Communication (ITC) innovation in logistics. The research has showed that there are relevant technological innovations in transport, transshipment and warehouse. Besides innovation classification in incremental or radical, logistic innovation suggests a character of systemic innovation considering the form that its process is architected. The research also indicate that due to technological innovations that occurred in the last ten years, significant organizational changes occurred mainly in professional profiles of terminal operators on storage and transshipment of ethanol. Ten years ago there was not much need for qualified operators, so candidates with a background in elementary education were accepted. Nowadays, there is the need of at least technical education or even higher. And even with the higher education companies must implement proper training to enable the employees to new technologies. However, these organizational changes were more significant in the logistic operating companies than in companies producing ethanol. This research gives original contributions to knowledge in the area of innovation management in logistics, building new theories from case studies and proposes a conceptual model of innovation in logistics, as well as contributions to the executive practice of ethanol supply.

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Lindgren, Victor, and Maria Jansson. "Inventory Control in the Military Aviation Industry : A logistic study of repairable spare parts at Saab Support and Services in Linköping." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-120908.

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Service and spare part logistics has experienced an increased interest throughout the last decade, as it comprises a large share of companies’ turnover and companies have realized the strategic value of having effective after-sales. Saab AB provides the Swedish Armed Forces with service and maintenance of twenty helicopters mainly based at Malmen air base, Linköping. To provide great service, spare parts need to be kept in stock. Numerous spare parts are expensive, desirably kept on a low inventory level and sent to repair shops throughout the world when broken. These spare parts are identified as repairables and together with an irregular and low demand, inventory control of these spare parts is difficult. This has led to the purpose of this thesis: “Develop a method for determination of repairable inventory levels with regards to costs and helicopter availability, and suggest suitable repairable inventory levels for Saab Support Solutions Malmen.” Relevant theoretical theories within this field was identified as among others; Delivery service, Inventory control of spare parts, Forecasting spare parts, Inventory control of repairables and Cannibalization, the act of robbing components between helicopters. The existing theories, especially regarding inventory control of repairables shows the difficulties with applying existing inventory control models for businesses within the same field but with different prerequisites. Relevant parameters affecting repairables inventory levels within Saab’s business was then identified based on the inventory control theories. The study was limited to investigate 19 repairables, since this simplified the extent of the study by limiting the range but still provided a sufficient foundation to base conclusions on. The repairables were chosen because they fulfilled one or several of the conditions to; be very expensive, have long lead times or have experienced many stock outs. The study was divided into three parts for further investigation; what helicopter availability is, how factors except repairables affect helicopter availability and how repairables affect availability and costs. These areas formed main questions, a basis for mapping and analysis questions formed in order to find a way to fulfill the study’s purpose. In order to achieve credibility, the study’s execution was continuously documented. Information needed to answer the mapping and analysis questions was gathered mainly through interviews with key personnel at Saab and the Swedish Armed Forces and through IT-systems used by the two parties. Some facts proved to be easily accessed and highly valuable to the study, while other information was unavailable. During the study, it was identified that Saab and Försvaret’s view on helicopter availability differ in several aspects. They do not fully agree on when a helicopter is available, or who is responsible when a helicopter is unavailable. Both stakeholders may benefit from a closer relation and a common view on helicopter availability. Saab should control their repairable inventory to cover for 3000 yearly helicopter flight hours used by Försvaret, but be prepared to cover for approximately 4000 yearly flight hours. This study further concluded that helicopter availability is only slightly affected by factors other than repairables. Expendable spare parts are usually kept in stock due to their relative low costs and therefore only slightly affect the availability. Overhaul needed on the helicopters do affect the availability, but is hard to improve and will have the same impact almost regardless of used flight hours. The largest improvements can be done by improving repairables inventory levels, to a point when inventory stockouts do not occur and cannibalizations is unnecessary.viThis is however a tradeoff between cost and repairable availability and has to be discussed between Försvaret and Saab, as well as the acceptable level of cannibalization. This study concluded that it is impossible to calculate optimal repairable inventory levels given the conditions in this study. Repairable inventory levels can however be estimated, and procedures how Saab as well as similar businesses can proceed is presented. The study however presents how to estimate suitable inventory levels for operations similar to the studied business of Saab Support Solutions Malmen. The negative impacts of cannibalization are impossible to anticipate, and both Försvaret and Saab stated that zero cannibalizations are preferable. This study further concluded that the costs of keeping inventory to cover for repairable fail variations and prevent all cannibalizations would need to be unreasonable high. Therefore, repairables inventory levels was suggested for four different scenarios. The scenarios was combinations of 3000 and 4000 yearly flight hours used by Försvaret, together with almost zero cannibalizations and an ABC-classification of repairables that allows cannibalizations comparable to today’s levels. The final responsibility to agree upon appropriate repairable inventory levels is incumbent Saab and Försvaret.

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Lines, Lisa M. "Outpatient Emergency Department Utilization: Measurement and Prediction: A Dissertation." eScholarship@UMMS, 2004. http://escholarship.umassmed.edu/gsbs_diss/710.

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Approximately half of all emergency department (ED) visits are primary-care sensitive (PCS) – meaning that they could potentially be avoided with timely, effective primary care. Reducing undesirable types of healthcare utilization (including PCS ED use) requires the ability to define, measure, and predict such use in a population. In this retrospective, observational study, we quantified ED use in 2 privately insured populations and developed ED risk prediction models. One dataset, obtained from a Massachusetts managed-care network (MCN), included data from 2009-11. The second was the MarketScan database, with data from 2007-08. The MCN study included 64,623 individuals enrolled for at least 1 base-year month and 1 prediction-year month in Massachusetts whose primary care provider (PCP) participated in the MCN. The MarketScan study included 15,136,261 individuals enrolled for at least 1 base-year month and 1 prediction-year month in the 50 US states plus DC, Puerto Rico, and the US Virgin Islands. We used medical claims to identify principal diagnosis codes for ED visits, and scored each according to the New York University Emergency Department algorithm. We defined primary-care sensitive (PCS) ED visits as those in 3 subcategories: nonemergent, emergent but primary-care treatable, and emergent but preventable/avoidable. We then: 1) defined and described the distributions of 3 ED outcomes: any ED use; number of ED visits; and a new outcome, based on the NYU algorithm, that we call PCS ED use; 2) built and validated predictive models for these outcomes using administrative claims data; 3) compared the performance of models predicting any ED use, number of ED visits, and PCS ED use; 4) enhanced these models by adding enrollee characteristics from electronic medical records, neighborhood characteristics, and payor/provider characteristics, and explored differences in performance between the original and enhanced models. In the MarketScan sample, 10.6% of enrollees had at least 1 ED visit, with about half of utilization scored as PCS. For the top risk group (those in the 99.5th percentile), the model’s sensitivity was 3.1%, specificity was 99.7%, and positive predictive value (PPV) was 49.7%. The model predicting PCS visits yielded sensitivity of 3.8%, specificity of 99.7%, and PPV of 40.5% for the top risk group. In the MCN sample, 14.6% (±0.1%) had at least 1 ED visit during the prediction period, with an overall rate of 18.8 (±0.2) visits per 100 persons and 7.6 (±0.1) PCS ED visits per 100 persons. Measuring PCS ED use with a threshold-based approach resulted in many fewer visits counted as PCS, discarding information unnecessarily. Out of 45 practices, 5 to 11 (11-24%) had observed values that were statistically significantly different from their expected values. Models predicting ED utilization using age, sex, race, morbidity, and prior use only (claims-based models) had lower R2 (ranging from 2.9% to 3.7%) and poorer predictive ability than the enhanced models that also included payor, PCP type and quality, problem list conditions, and covariates from the EMR, Census tract, and MCN provider data (enhanced model R2 ranged from 4.17% to 5.14%). In adjusted analyses, age, claims-based morbidity score, any ED visit in the base year, asthma, congestive heart failure, depression, tobacco use, and neighborhood poverty were strongly associated with increased risk for all 3 measures (all P<.001).

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Lines, Lisa M. "Outpatient Emergency Department Utilization: Measurement and Prediction: A Dissertation." eScholarship@UMMS, 2014. https://escholarship.umassmed.edu/gsbs_diss/710.

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Approximately half of all emergency department (ED) visits are primary-care sensitive (PCS) – meaning that they could potentially be avoided with timely, effective primary care. Reducing undesirable types of healthcare utilization (including PCS ED use) requires the ability to define, measure, and predict such use in a population. In this retrospective, observational study, we quantified ED use in 2 privately insured populations and developed ED risk prediction models. One dataset, obtained from a Massachusetts managed-care network (MCN), included data from 2009-11. The second was the MarketScan database, with data from 2007-08. The MCN study included 64,623 individuals enrolled for at least 1 base-year month and 1 prediction-year month in Massachusetts whose primary care provider (PCP) participated in the MCN. The MarketScan study included 15,136,261 individuals enrolled for at least 1 base-year month and 1 prediction-year month in the 50 US states plus DC, Puerto Rico, and the US Virgin Islands. We used medical claims to identify principal diagnosis codes for ED visits, and scored each according to the New York University Emergency Department algorithm. We defined primary-care sensitive (PCS) ED visits as those in 3 subcategories: nonemergent, emergent but primary-care treatable, and emergent but preventable/avoidable. We then: 1) defined and described the distributions of 3 ED outcomes: any ED use; number of ED visits; and a new outcome, based on the NYU algorithm, that we call PCS ED use; 2) built and validated predictive models for these outcomes using administrative claims data; 3) compared the performance of models predicting any ED use, number of ED visits, and PCS ED use; 4) enhanced these models by adding enrollee characteristics from electronic medical records, neighborhood characteristics, and payor/provider characteristics, and explored differences in performance between the original and enhanced models. In the MarketScan sample, 10.6% of enrollees had at least 1 ED visit, with about half of utilization scored as PCS. For the top risk group (those in the 99.5th percentile), the model’s sensitivity was 3.1%, specificity was 99.7%, and positive predictive value (PPV) was 49.7%. The model predicting PCS visits yielded sensitivity of 3.8%, specificity of 99.7%, and PPV of 40.5% for the top risk group. In the MCN sample, 14.6% (±0.1%) had at least 1 ED visit during the prediction period, with an overall rate of 18.8 (±0.2) visits per 100 persons and 7.6 (±0.1) PCS ED visits per 100 persons. Measuring PCS ED use with a threshold-based approach resulted in many fewer visits counted as PCS, discarding information unnecessarily. Out of 45 practices, 5 to 11 (11-24%) had observed values that were statistically significantly different from their expected values. Models predicting ED utilization using age, sex, race, morbidity, and prior use only (claims-based models) had lower R2 (ranging from 2.9% to 3.7%) and poorer predictive ability than the enhanced models that also included payor, PCP type and quality, problem list conditions, and covariates from the EMR, Census tract, and MCN provider data (enhanced model R2 ranged from 4.17% to 5.14%). In adjusted analyses, age, claims-based morbidity score, any ED visit in the base year, asthma, congestive heart failure, depression, tobacco use, and neighborhood poverty were strongly associated with increased risk for all 3 measures (all P<.001).

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LABIYI, FEMI GBENGA. "How can parcel (package) delivery logistics company re-engineering their process to minimize the high send-again (returns) : A study based on UPS (United Parcel services) Delivery Logistic Company in Jönköping Sweden." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management (CeLS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43227.

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Bessouat, Jeanne. "Un modèle de référence pour l'application de l'ABC dans le cadre de la réorganisation des activités de l'entrepôt : une recherche-intervention chez FM Logistic." Thesis, Strasbourg, 2019. http://www.theses.fr/2019STRAB010/document.

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Le prestataire de services logistiques (3PL) réorganise les activités de ses entrepôts afin d’être performant (C.-L. Liu and Lyons 2011). De fait, le 3PL a besoin d’une connaissance détaillée du coût des activités de ses entrepôts. Le cadre théorique de cette thèse se situe à l’intersection entre l’entrepôt, la conception, et les coûts. Dans le cadre de la conception des entrepôts, la sélection et plus particulièrement l’identification de l’ensemble des ressources de l’entrepôt est peu étudiée (S. S. Heragu et al. 2005; Gu, Goetschalckx, and McGinnis 2010). Parallèlement, l’activity-based costing (ABC) est une méthode de calcul de coût peu appliquée pour obtenir le coût des entrepôts (Pirttilä and Hautaniemi 1995). Plusieurs freins entravent son application, dont le manque de formalisation dans la définition des activités (Waeytens and Bruggeman 1994). À l’aide d’une recherche qualitative au sein de l'entreprise FM Logistic, une classification des ressources de l’entrepôt et un modèle de référence des activités de l’entrepôt sont proposés. La classification des ressources de l’entrepôt permet l’identification de l’ensemble des ressources de l’entrepôt. La classification est ensuite utilisée au sein du modèle de référence des activités de l’entrepôt. Le modèle de référence facilite l’application de l’ABC en standardisant le vocabulaire utilisé pour définir les activités de l’entrepôt. Le modèle de référence est ensuite mobilisé lors de différentes applications, dans le cadre de la conception des activités de l’entrepôt d’un prestataire de services logistiques
The logistics service provider (3PL) is reorganizing the activities of its warehouse to be efficient (C.-L. Liu and Lyons 2011). In fact, 3PL needs a detailed knowledge of the cost of the activities of its warehouses. The theoretical framework of this thesis lies at the intersection between warehouse, design and costs. Concerning the design of the warehouses, the selection, and especially the identification of all resources, are not much studied (S. S. Heragu et al. 2005; Gu, Goetschalckx, and McGinnis 2010). Concurrently, activity-based costing (ABC) is a cost calculation method which is little applied for obtaining warehouse costs (Pirttilä and Hautaniemi 1995). Several obstacles hinder its application, including the lack of formalization in the definition of activities (Waeytens and Bruggeman 1994).Using qualitative research within the enterprise FM Logistic, a classification of warehouse resources and a reference model of warehouse activities are proposed. The warehouse resource classification allows the identification of all the warehouse resources. The classification is then mobilised within the reference model of warehouse activities. The reference model facilitates the application of the ABC by standardizing the vocabulary to define the activities of the warehouse. The reference model is then employed for different applications, as part of the design of warehouse activities of a logistic service provider

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Červená, Gabriela. "Analýza procesů v logistice náhradních dílů vybrané mezinárodní IT společnosti a jejich optimalizace." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-205908.

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This thesis is divided into three chapters, the first two are theoretical and the third one is practical. The first chapter deals with the characteristics of logistics services, the second one is dedicated to the customer service and its measurement and the last one focuses on a case study of selected IT company. The main goal is to map the current state of logistics services and supply chain processes of the spare parts of the IT company Fujitsu Ltd., reveal its weaknesses and shortcomings and propose possible improvements.

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Tumelero, Nívia. "QFD aplicado em uma metodologia para avaliação da satisfação de clientes em uma cadeia logística." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2002. http://hdl.handle.net/10183/2318.

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Este trabalho apresenta uma metodologia para avaliação da satisfação de clientes em uma cadeia logística, que visa buscar a melhoria dos serviços logísticos. A metodologia utiliza técnicas estatísticas, técnicas de pesquisa de mercado e técnica de análise de decisão. A técnica de análise de decisão utilizada nesta metodologia é o Desdobramento da Função Qualidade (QFD) aplicada para planejar melhorias no serviço logístico, priorizando as características do serviço demandadas pelos clientes e os indicadores de desempenho para o mesmo. A aplicação desta metodologia em uma empresa do ramo alimentício resultou na confirmação da metodologia proposta como instrumento de apoio na elaboração de planos de melhorias para sistemas logísticos.
This work introduces a methotology to avaliate the customer’s satisfaction in a logistc chain which objetcs to achieve the logistic services improvement. The proposed methodology apply statistic technics, market researches technics as well as analyses of decision technic. The decision analyses technic used in this methodology is the Quality Function Deployment (QFD) applied to plan a logistic services improvements, giving priority to features of service required by customes and its performance indicator. The employment of this methodology on a food producer company resulted into confirmation of the proposed methodology as a support instrument to the working up of improvement schedules to logistic systems.

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Nagel, Claudia. "The integration of rail transport into freight transport logistics chains of logistic service providers." Hamburg DVV Media Group, 2008. http://d-nb.info/989796477/04.

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Kinene, Alan. "Decision Models for the Procurement of Subsidised Air Services." Licentiate thesis, Linköpings universitet, Kommunikations- och transportsystem, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-173222.

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Small communities or remote regions are usually ignored by airlines because they have insufficient passenger demand and the air services to and from these regions are unprofitable. Free market conditions would lead to the lack of air connectivity to and from remote regions, hence transportation authorities intervene by procuring air services to guarantee improved accessibility for these regions. The procurement of air services is done through subsidy schemes where the transportation authorities pay subsidies to airlines that provide these air services along the routes to and from remote regions. These routes are commonly referred to as subsidised routes. The procurement of subsidised air services (subsidised routes) involves two major tasks—the selection of routes to subsidise and the selection of airlines to serve these routes. These are the focus of this thesis. The overall aim of this thesis is to design decision support models that can be used by transportation authorities to select the routes to subsidise and to select airlines to serve these routes. First, we develop an optimisation model that selects the routes to be subsidised, by maximising the number of people that can reach a given destination under different accessibility criteria subject to a budget. The model is capable of handling multiple accessibility criteria. As input to this model, we develop a novel method for estimating the subsidies required for non-existing subsidised routes. Second, we develop an auction framework to provide decision support to transportation authorities when designing auctions for the procurement of subsidised air services. The auction framework has three steps: auction definition by the transportation authority, bid preparation by the bidding airlines, and winner determination by the transportation authority. We develop two optimisation models as part of the auction framework, a winner-determination model for selecting the bids with the minimum subsidies, and a bid preparation model that replicates the airline’s behaviour when preparing bids for subsidised routes. The bid preparation model has an objective of minimising subsidies subject to a minimum profit threshold. We additionally propose models to estimate the appropriate demand and the route-operation cost for subsidised routes, which are needed as input to the bid preparation model. We demonstrate the usefulness of the two decision support models using the Public Service Obligation (PSO) network of subsidised routes in Sweden. The results suggest that the optimisation model can be used to select a new network of subsidised routes with improved accessibility to given destinations (e.g., the capital and an international airport) at a lower subsidy cost than the current network of subsidised routes. Having a requirement on the maximum airfare but not the minimum number of flights provides a good trade-off between the current restrictive setup with requirements on both the minimum number of flights and the maximum airfare, and a setup of the tendering process with no restrictions.

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Maack, Christina. "Logistics Service Providers’ Environmental Management." Licentiate thesis, Linköpings universitet, Logistik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-84425.

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This thesis aims to give a holistic description of logistics service providers’ environmental management, which has been lacking in literature. The aim is also to analyse how the logistics service providers’ environmental management provides value to their business, and to discuss its role in their business. This research contributes to the literature on green logistics, which regard the environmental sustainability related to logistics systems but largely lacks the logistics service providers’ perspective. The results support logistics service providers, who meet increasing demands on environmental sustainability, by providing a basis for discussion of how to work towards increased environmental sustainability in their business. It can contribute to discussions, evaluations and understanding of the role of environmental management as value-creating and strategic for the company. In order to explore what logistics service providers’ environmental management actually is, case studies of three different types of logistics service providers are carried out, and the environmental management of these companies are described in separate appended reports. This research is of an explorative nature and the research design has been developed in parallel with conducting the research. The researcher’s personal background thinking behind the research questions and purpose is also presented in addition to describing the research process, as it has impacted the research process. The analysis is inspired by the resource-based view. A literature framework on corporate environmental management and the resource-based view has been formed to provide a background for performing the case studies and to help structure the descriptions and analyses. The logistics service providers’ environmental management is related to compliance, internal efficiency and competitiveness. The analysis results show that environmental management to a great extent seems to be only of implicit interest for competitiveness at present and more to concern future competitiveness. A large part of meeting customers’ environmental demands today involves logistics service providers proving to their customers that they have an environmental effort, more or less regardless of what it actually includes. In order to further explore the value of environmental management, to show it more explicitly, the logistics service providers’ ability to cope with change regarding increased environmental demands is analysed. In this analysis, elements of dynamic capabilities in the companies’ environmental management are identified and presented. This research has generated several ideas for future research, first and foremost relating to organizational development of environmental management among logistics service providers and the development of more environmentally sustainable logistics services.

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Engström, Livia, and Elin Nilsson. "The way to higher delivery service at a freight forwarder." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177781.

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Den ökande konsumtionen i dagsläget gör att behovet av logistik och logistiska tjänster ökar. Behovet av logistiska tjänster gör att allt fler företag väljer att ta hjälp av en tredje part som sköter logistik och transport åt dem, ett så kallat tredjepartslogistik-företag. En stor del av TPL-företagens tjänster handlar om transport av olika slag. Eftersom behovet av logistik ökar i samhället ökar också antalet TPL-företag. Det gör att utbudet blir större och transportköparna kan där med välja på fler TPL-företag i dagsläget än tidigare. Det i sin tur gör att det blir viktigare för TPL-företagen att konkurrera om transportköparna och vara lyhörda för vilka behov transportköparna har. TPL-företaget bör också ta reda på hur de tillgodoser transportköparnas behov på bästa sätt. Det kan exempelvis göras med hjälp av en enkätundersökning. Syftet med denna studie är att identifiera de leveransserviceproblem som finns i transportprocessen hos ett TPL-företags speditöravdelning för att sedan ta fram förbättringsförslag som ökar kundnöjdheten och därmed även speditörens marknadsposition. Förbättringsförslagen preciseras sedan för vilka kundgrupper som upplever vilka problem med leveransservicen. Data samlades in genom en enkätundersökning för att ta reda på vilka leveransserviceproblem som transportköparna upplever samt intervjustudier med anställda hos speditören. I enkäten fick transportköparna svara på frågor om hur länge de varit kunder hos speditören, hur stora transportomkostnader de hade årligen samt vad de tyckte att speditören gjorde bra och vad speditören gjorde mindre bra baserat på leveransserviceelementen. Svaren sammanställdes sedan i diagram och visade att missnöjdheten kring de olika leveransserviceelementen främst berodde på ett bristande informationsflöde. Transportköparna upplevde framför allt brister med informationen kring leveranser, särskilt när något förändrades i leveransen. De önskade också bättre spårningsmöjligheter av sitt gods och att speditören skulle bli bättre i sitt miljöarbete. Efter diskussion med processansvarig hos speditören blev slutsatsen att de bör genomföra fyra förändringar för att förbättra leveransserviceproblemen. Förbättringarna kan ske genom inbyggda mobila datorer i lastbilarna, utveckling av bokningsverktygen, utbildning av säljare samt nya mer miljövänliga lastbilar. Förändringarna har som syfte att förbättra transportprocessen och där med leda till bättre informationsflöden som leder till nöjdare transportköpare. Resultatet kommer sedan kunna leda till att transportköparna fortsatt väljer att använda sig av speditörens transporttjänst som ger fortsatt omsättning hos speditören. Studien kommer efter genomförandet att kunna vara till nytta för andra speditörer som genom enkätundersökningen kan få en bild över vilka leveransserviceelement som transportköpare anser är viktigast vid val av transportör. För att kunna implementera de förbättringsförslag som studien har resulterat i måste speditören vara beredd att lägga stora resurser på sina lastbilar och utbildning av personal.

Examensarbetet är utfört vid Institutionen för teknik och naturvetenskap (ITN) vid Tekniska fakulteten, Linköpings universitet

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Evans, David A. "The Predisposition of Women to Use the Services of a Financial Planner for Saving and Investing." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1259767469.

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Habrovcová, Iva. "Návrh logistické koncepce se zaměřením na služby ke spokojenosti zákazníka." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414476.

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Thesis deals with concept of logistics in company LESAK. This company’s business area is production and sale of weighing equipment. In the thesis, there is analysed current order processing in company LESAK and then there are suggested remedies focusing on customer satisfaction services.

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Zilvarová, Zuzana. "Poskytování logistických služeb společnosti C.S.CARGO a.s." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15884.

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This thesis is concerned with the outsourcing and providing of logistics services. It presents particular types of providers of logistics services and it analyzed development of the market of providers of complex logistics services. The practical part of the thesis attends to the providing of logistics services by the company C.S.CARGO a.s.. The solution of the concrete business case processed by the project team of the company C.S.CARGO a.s. is added with my own advice. In terms of comparing both solutions I have formulated some recommendations a suggestion of change, which could be applied to this case.

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Muralidharan, Rohit. "The Impact of E-Commerce on Parcel Shipping Operators in The EU and The US." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-146272.

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Parcel carriers are susceptible to changes in the supply chain industry, as the carrier industry consists of many stakeholders who have an impact on the way they function. The stakeholders in the carrier industry are directly affected by the market trends that in turn affect the carrier business. Currently, E-commerce has a major influence on supply chain design, the operation of parcel carriers and the consumers. One main area of this thesis study is to analyse the impact of E-commerce on the parcel carriers in the EU and the US. Over time, E-commerce has caused a shift in the logistics industry that has made the carriers update the solutions they provide to their customers and to update their operations to accommodate the changes brought about by E-commerce. Since the operations of carriers in the EU and the US are different, this study focusses on five major parameters (Segmentation, Networks, Services, Specification and Tariff Structure) that help understand the carriers better in these two regions. This study will also help European Logistics Software Providers to re-organise themselves so it may help them to perform better integration processes between the carrier and their customers. It is evident that E-commerce has affected the parcel carrier industry and that the Logistics Software Providers must consider these parameters to have harmonized collaboration between the stakeholders in the supply chain. It is also difficult to normalize the selection of factors to be considered in the selection of a parcel carrier since the factors have a different effect in different regions around the world.

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Pereira, Iman, and Guangan Ren. "Travel time estimation for emergency services." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-158178.

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Emergency services has a vital function in society, and except saving lifes a functioning emergency service system provides the inhabitants of any give society with a sence of feeling secure. Because of the delicate nature of the services provided there is always an interest in improvement with regards to the performance of the system. In order to have a good system there are a variety of models that can be used as decision making support. An important component in many of these models are the travel time of an emergency vehicle. In In this study the focus lies in travel time estimation for the emergency services and how it could be estimated by using a neural network, called a deep learning process in this report. The data used in the report is map matched GPS points that have been collected by the emergency services in two counties in Sweden, Östergötland and Västergötland. The map matched data has then been matched with NVDB, which is the the national road database, adding an extra layer of information, such as roadlink geometry, number of roundabouts etc. To find the most important features to use as input in the developed model a Pearson and Spearman correlation test was performed. Even if these two tests do not capture all possible relations between features they still give an indication of what features that can be included. The deep learning process developed within this study uses route length, average weighted speed limit, resource category, and road width. It is trained with 75% of the data leaving the remaining 25% for testing of the model. The DLP gives a mean absolute error of 51.39 when trained and 59.21 seconds when presented with new data. This in comparison a simpler model which calculates the travel time by dividing the route length with the weighted averag speed limt, which gives a mean absolute error of 227.48 seconds. According to the error metrics used in order to evaluate the models the DLP performs better than the current model. However there is a dimension of complexity with the DLP which makes it sort of a black box where something goes in and out comes an estimated travel time. If the aim is to have a more comprehensive model, then the current model has its benefits over a DLP. However the potential that lies in using a DLP is entruiging, and with a more in depth analysis of features and how to classify these in combination with more data there may be room for developing more complex DLPs.

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Chaisurayakam, Siriwan. "Exploring green and logistics service quality of Thai logistics service providers." Thesis, University of Hull, 2015. http://hydra.hull.ac.uk/resources/hull:13603.

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The emergence of environmental or green issues in global supply chains has made it an essential practice to measure the performance of organisations of not only from their financial and management perspectives but also their environmental performance, particularly logistics service providers (LSPs) as service providers. There has been little work done during last two decades linking the three topics of green service quality (GSQ), logistics service quality (LSQ), and the Thai government’s logistics performance index (TLPI) for the logistics sector. The objective of this thesis was to investigate issues pertaining to GSQ and LSQ, and their impact on the TLPI for logistics providers in Thailand. Based on an extensive literature review, three research questions were proposed for this thesis to address gaps in the body of knowledge. GSQ is a new area of theory development and few research studies have focussed on the on the integration of both green and logistics service quality. The study used a rigorous three-phase methodological framework originally developed for the marketing discipline for item and scale development and applied more recently to logistics research. A mixed method approach used semi-structured interviews in Phase One, in conjunction with the literature, to generate and develop variables of GSQ and LSQ. These variables were tested in a Phase Two empirical study of Thai LSPs and their customers using a questionnaire survey. Finally, in Phase Three structured interviews were conducted to verify and validate the overall results. The findings indicate that LSQ has a positive and significant effect on TLPI, and that effect is more pronounced when GSQ measures are included. Such measures indirectly affect TLPI through LSQ. The findings also propose a final set of twenty-eight GSQ and LSQ variables of importance to LSP performance as perceived by Thai LSPs and their customers, and are related generally to green safety, regulations and collaboration; time and services; order service quality; and order procedures competencies. In light of this study, Thai LSPs should consider introducing GSQ as part of their business and the Thai government might include GSQ measures as part of its TLPI.

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Pavlas, Vladimír. "Studie logistických služeb pro konkurenční výhodu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221577.

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Khop, Vojtěch. "Analýza SCM ve vybraném podniku." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-261789.

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The thesis deals with an evaluation of supply chain management and other processes involved in customer requirements management of a selected company. The aim of the thesis is to describe and evaluate processes of all the company´s sections involved. The first part presents basic terminology, followed by theoretical part dealing with presentation of the company. Individual sections are described and set processes are evaluated. In case of deficiencies, corrective measures are proposed. The last chapter includes a SWOT analysis.

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Kluge, Rolf. "Preselection of Electronic Services by Given Business Service Based on Measuring Semantic Heterogeneity within the Application Area of Logistics." Doctoral thesis, Universitätsbibliothek Leipzig, 2012. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-98543.

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According to the service orientation design paradigm there are business (BS) and electronic services (ES). BS encapsulate business concerns. ES encapsulate computing systems, information systems and software applications. In environments with a high number of BS and ES the decision on which ES provides the most suitable support for a certain BS is not a trivial task. The objective of the thesis is to provide models, methods, and techniques for preselection of ES for a given BS. Preselection is about reducing the large amount of ES to a significant smaller amount under the consideration of a particular BS.

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Price, Gregory D. Jr. "Service based logistics optimization." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90794.

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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2014. In conjunction with the Leaders for Global Operations Program at MIT.
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Cataloged from PDF version of thesis.
Includes bibliographical references (pages 109-110).
This thesis explores the use of a service based logistics optimization (SBLO) methodology for an inbound reverse logistics network. Currently, Quest Diagnostics solves the vehicle routing problem with time windows (VRPTW) in designing routes. The objective of the canonical VRPTW is to find a minimum cost route that visits every node once while meeting time window and capacity constraints without consideration to service levels. Since many of the nodes in Quest's logistics network receive multiple pickups per day, have time-sensitive biological specimens, and require different service levels, the SBLO is more aligned with service objectives. First, a spatio-temporal network model is created for every client in the logistics network. Next, a key service level metric (logistics turn-around-time) is defined. Finally, the SBLO is developed and tested on a small geographic area in Brighton, MA. The results of the two week pilot were promising; service levels improved 25%, labor costs per requisition decreased by 10%-15%, and additional capacity was created the 2nd and 3rd shifts. Although the effectiveness of the SBLO will be different for each route, the gains in service, reductions in cost, and increases in efficiency of the pilot warrant an investigation of the new optimization methodology applied to the entire logistics network. Quest could theoretically start processing 28% of the total New England testing volume by the 1st or 2nd shift, lowering operational costs, increasing efficiencies, and improving service levels dramatically. Additionally, this service based optimization strategy provides a value proposition that is more aligned with customer value expectations.
by Gregory D. Price, Jr.
M.B.A.
S.M.

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Protasio, Ane Polline Lacerda. "Fatores associados à satisfação do usuário quanto aos cuidados ofertados na Atenção Básica em Saúde: análise a partir do 1º ciclo de avaliação externa do PMAQ-AB." Universidade Federal da Paraíba, 2014. http://tede.biblioteca.ufpb.br:8080/handle/tede/6561.

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Made available in DSpace on 2015-05-14T12:47:19Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 3269699 bytes, checksum: af9285a2857f32a228efc8a34c2c80c4 (MD5) Previous issue date: 2014-12-09
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES
In view of the Primary Health Care in Brazil has been strengthened, mainly, with the new National Primary Care Policy (PNAB), the Brazilian Ministry of Health has created the Program of Improving Access and Quality of Primary Care (PMAQ-AB) that aimed to improve healthcare public service quality and to enhance the Brazilian qualified health services within the SUS (Brazil's Unified Public Health System). By using the Module III of the external evaluation instrument from the 1º cycle of PMAQ-AB, which contains a lot of information on perception and satisfaction of public health services users regard to their access and usage, this present work aims to identify, considering statistical tools, the main factors that influence the user satisfaction of health services in Brazil and in its regions in order to develop decision models to help health public officers to define actions that increase health service quality and to make effective decisions. In this way, this work was carried out considering secondary data from the 1º cycle of PMAQ-AB, which takes place from 2012 to the first half of 2013. It was obtained a descriptive analysis, a cluster analysis to find the dependent variable of user satisfaction and logistic regression was applied in order to obtain decision models for Brazil and its regions. As a result, the main factors associated with user satisfaction on the provided health service for Brazil and its regions were obtained. Considering the results on Brazil as a whole, the achieved main factors were the following: the users perception on the health care unit staff on not solving their health needs (OR = 0.39) and the user does not (OR = 0.44) feel respected by health professionals in relation to their cultural habits, customs, religion or feel it only a few times (OR = 0.49). It was also noticed that the factors that influence the user satisfaction vary according to the considered region of Brazil due to mainly its diversity. Beyond the factors observed in Brazil, the following factors were also noted in its regions: the health unit time table does not meet the user needs, the users cannot be served when they are in the health care unit unless an previous appointment and the users have difficult to make complaints or suggestions in the health care unit. It was concluded that it is important that health care unit staff and managers try to improve health care unit access, to serve the user needs, to improve organization, and especially to strengthen the link of users and health professionals, in addition to home visits, considering socio-geographic and socioeconomic aspects.
Na perspectiva que a Atenção Básica à Saúde no Brasil vem se fortalecendo, principalmente com a Política Nacional de Atenção Básica (PNAB), o Ministério da Saúde criou o Programa Nacional de Melhoria do Acesso e da Qualidade da Atenção Básica (PMAQ-AB) visando a melhoria da qualidade do atendimento e a ampliação da oferta qualificada dos serviços de saúde no âmbito do SUS. Utilizando o Módulo III do instrumento de avaliação externa do 1° Ciclo do PMAQ-AB, que contém informações sobre a percepção e a satisfação dos usuários quanto aos serviços de saúde no que se refere ao seu acesso e utilização, este trabalho teve como objetivo analisar os principais fatores que influenciam na satisfação dos usuários dos serviços de saúde no Brasil e em suas regiões a fim de elaborar um modelo de suporte à decisão que auxilie o gestor em saúde na tarefa de definir ações promotoras que incrementem a qualidade dos serviços de saúde na percepção dos usuários e assim tomar decisões efetivas que fortaleçam essas ações. Para isso, foi realizado um estudo com dados secundários, produzidos pelo Ministério da Saúde, do 1º Ciclo de Avaliação Externa do PMAQ-AB realizado entre o ano de 2012 e o primeiro semestre de 2013. Dessa forma, realizou-se uma análise descritiva, uma análise de agrupamento para obter a variável dependente de satisfação do usuário e foi utilizada regressão logística para obtenção de modelos de decisão para o Brasil e suas regiões. Como resultado do estudo realizado, foram encontrados os principais fatores associados à satisfação do usuário com o serviço de saúde tanto para o Brasil quanto para cada um de suas regiões. Para o Brasil, os fatores em destaque foram: a percepção do usuário quanto a equipe não buscar resolver suas necessidades/problemas na própria unidade de saúde (OR = 0,39) e o usuário não (OR = 0,44) sentir-se respeitado pelos profissionais em relação aos seus hábitos culturais, costumes, religião ou sentir-se apenas algumas vezes (OR = 0,49). Devido à diversidade do país, observa-se também que os fatores influenciadores da satisfação do usuário variam de acordo com a região geográfica, destacando-se: o horário de funcionamento da unidade não atender às necessidades dos usuários; o usuário não conseguir ser escutado quando vem à unidade de saúde sem ter hora marcada para resolver qualquer problema; e a dificuldade de conseguir fazer uma reclamação ou sugestão na unidade de saúde. Conclui-se que é importante que equipes e gestores continuem empenhando seus esforços para melhorar a qualificação do acesso, atendam às necessidades dos usuários, melhorem os aspectos da organização e da dinâmica do processo de trabalho e, principalmente, fortaleçam o vínculo mediante o aprimoramento da relação entre usuários e profissionais de saúde, além das visitas domiciliares, considerando também a contribuição e a importância de análises de aspectos sócio geográficos e socioeconômicos.

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Choe, Mae Fong, and Berky Kong. "Logistics as a strategic role for the creation of Customer Value." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12524.

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The purpose of this thesis is to explain the linkage between logistics and customer value. The focus is on how customer value can be created through logistics services. The thesis also explains how value is created in the internal logistics context. Today, logistics plays an important role in an organization which indirectly contributes to growth and profitability. Logistics service providers are striving to provide outstanding logistics services to their customers. This thesis seeks to identify the elements of logistics services and attempts to analyze and evaluate whether these services can create value to internal customers. The research project is conducted as a single-case study with Electrolux Laundry Systems (ELS). This study aims at explaining the linkage between the Logistics Centre in Ljungby (LCL), the logistics service provider of the company and the value LCL can create for their customers (internal), the Sales Companies. Finding the gap between the perceptions and expectations of the customers is also another objective of this study. Based on the theoretical framework developed for the purpose of explaining the above linkage, a survey with questionnaires was designed to collect empirical data for analysis. 23 respondents from LCL and 4 Sales Companies were interviewed. The key conclusion of this study is that logistics plays a strategic role in an organization when customer value is created through customer accommodation, value co-creation and customer integration. Superior logistics services generate customer value through achieving efficiency, effectiveness and differentiation/relevancy which can lead to competitive advantage for the organization. As a result of the case study, a proposition is made: “If customer value is to be achieved, then customer success has to be attained.”

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Laurindo, Hildeanne Andrade. "Indicadores de desempenho logÃstico â uma abordagem para serviÃos de transporte." Universidade Federal do CearÃ, 2009. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=15677.

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Este trabalho apresenta a importÃncia da avaliaÃÃo dos indicadores de desempenho logÃstico para o aumento da qualidade em serviÃos de transportes de cargas e encomendas. O objetivo geral desta dissertaÃÃo Ã identificar oportunidades de melhoria da qualidade dos serviÃos prestados por empresas de transportes a partir da avaliaÃÃo dos indicadores de desempenho logÃstico. A Qualidade, cada vez mais enaltecida nas negociaÃÃes comerciais que resultam na satisfaÃÃo do cliente, passou de exigÃncia a diferencial competitivo nas organizaÃÃes, o que nÃo Ã diferente no segmento de mercado logÃstico. A LogÃstica abrange vÃrias atividades que atendem ao fluxo de mercadorias entregues ao consumidor final, envolvendo desde a movimentaÃÃo e armazenagem de matÃria-prima atÃ o produto final acabado. No entanto, entre as muitas atividades logÃsticas, nessa pesquisa dÃ-se destaque Ã atividade do transporte â muitas vezes confundida com a prÃpria LogÃstica, atÃ mesmo pela sua importÃncia na economia de qualquer paÃs â jÃ que se propÃe aqui um estudo de caso de uma empresa de transportes. Ao se avaliar uma transportadora de cargas e encomendas, obteve-se a possibilidade de conhecer como esta se utiliza da ferramenta da qualidade para oferecer melhores serviÃos aos seus clientes. No entanto, isso sÃ foi possÃvel pela grande valia da revisÃo literÃria sobre o desempenho logÃstico e a anÃlise dos modelos encontrados de mensuraÃÃo logÃstica, para avaliar tambÃm cientificamente o modelo utilizado pela organizaÃÃo em foco. AtravÃs de levantamento de campo, observou-se a anÃlise dos resultados alcanÃados pela empresa, bem como de suas principais filiais, e, dessa forma, se extraÃram informaÃÃes, inclusive do confronto de desempenhos, para certificar os indicadores de desempenho que podem agregar valor Ã qualidade percebida nos serviÃos de transportes ofertados. Constatou-se que, por meio do foco nos indicadores relevantes, Ã possÃvel identificar os fatores restritivos que merecem atenÃÃo especial para melhorar o desempenho e ainda recolher contribuiÃÃes de melhoria nos serviÃos.

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Frendl, Daniel M. "Predicting Other Cause Mortality Risk for Older Men with Localized Prostate Cancer: A Dissertation." eScholarship@UMMS, 2015. https://escholarship.umassmed.edu/gsbs_diss/772.

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Background: Overtreatment of localized prostate cancer (PCa) is a concern as many men die of other causes prior to experiencing a treatment benefit. This dissertation characterizes the need for assessing other cause mortality (OCM) risk in older men with PCa and informs efforts to identify patients most likely to benefit from definitive PCa treatment. Methods: Using the linked Surveillance Epidemiology and End Results-Medicare Health Outcomes Survey database, 2,931 men (mean age=75) newly diagnosed with clinical stage T1a-T3a PCa from 1998-2009 were identified. Survival analysis methods were used to compare observed 10-year OCM by primary treatment type. Age and health factors predictive of primary treatment type were assessed with multinomial logistic regression. Predicted mortality estimates from Social Security life tables (recommended for life expectancy evaluation) and two OCM risk estimation tools were compared to observed rates. An improved OCM prediction model was developed fitting Fine and Gray competing risks models for 10-year OCM with age, sociodemographic, comorbidity, activities of daily living, and patient-reported health data as predictors. The tools’ ability to discriminate between patients who died and those who did not was evaluated with Harrell’s c-index (range 0.5-1), which also guided new model selection. Results: Fifty-four percent of older men with localized PCa underwent radiotherapy while 13% underwent prostatectomy. Twenty-three percent of those treated with radiotherapy and 12% of those undergoing prostatectomy experienced OCM within 10 years of treatment and thus were considered overtreated. Health factors indicative of a shorter life expectancy (increased comorbidity, worse physical health, smoking) had little to no association with radiotherapy assignment but were significantly related to reductions in the likelihood of undergoing prostatectomy. Social Security life tables overestimated mortality risk and discriminated poorly between men who died and those who did not over 10 years (c-index=0.59). Existing OCM risk estimation tools were less likely to overestimate OCM rates and had limited but improved discrimination (c-index=0.64). A risk model developed with self-reported age, Charlson comorbidity index score, overall health (excellent-good/fair/poor), smoking, and marital status predictors had improved discrimination (c-index=0.70). Conclusions: Overtreatment of older men with PCa is primarily attributable to radiotherapy and may be reduced by pretreatment assessment of mortality-related health factors. This dissertation provides a prognostic model which utilizes a set of five self-reported characteristics that better identify patients likely to die of OCM within 10 years of diagnosis than age and comorbidity-based assessments alone.

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Li, Ekenstedt Li. "Decision processes and determinants of logistics facility locations - multinational corporations' perspectives /." Göteborg : BAS, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012800957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Ibañez, Balmaceda Alonso Alejandro, and Bobadilla Ada Gabriela Mena. "El efecto del uso de estándares en procesos de servicio y de logística en restaurantes." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/648819.

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La presente investigación aborda el efecto del uso de estándares en procesos de servicio y de logística en restaurantes, partiendo de un análisis de las diferentes fuentes académicas disponibles a la fecha. Se trata de una investigación documental. En cuanto a la metodología, se realizó una investigación bibliográfica de artículos científicos, tesis y libros académicos, teniendo en cuenta las publicaciones más recientes, centrándose en el análisis de fuentes publicadas entre el 2015 y 2019. Los principales resultados son, en primer lugar, que los procesos de servicio incluyen toda atención directa con el comensal, mientras que los procesos de logística abarcan los procesos internos del restaurante. Existen diferentes estándares y certificaciones internacionales, por ejemplo, dentro de los procesos de servicio se encuentra la certificación ISO 9001 y SERVQUAL, además de un Manual de Estándares en procesos de Servicio, la tasa de productividad del personal; y dentro de los procesos logística se encuentran la ISO 22000, HACCP (Análisis de Peligros y Puntos Críticos de Control), Codex Alimentarius y metodologías de evaluación de inventarios como PEPS (Primero en Entrar, Primero en Salir). En el Perú, la Norma Sanitaria para Restaurantes y Servicios afines es considerada de carácter obligatorio, en la cual se incluyen programas de higiene y saneamiento, y un programa que incluye las Buenas Prácticas de Manufactura. La principal conclusión del estudio es que existen argumentos académicos que indican que el uso de estándares en los procesos de servicio de un restaurante trae efectos positivos, entre los cuales se puede mencionar, la mayor satisfacción de los comensales, optimización de tiempos y el aumento de ventas. Del mismo modo, los procesos de logística y la implementación de sus estándares en restaurantes genera un mejor manejo del stock de insumos, la reducción de mermas y un mayor control de las buenas prácticas de manipulación de los alimentos.
This research addresses the effects of the implementation of service and logistics process standards in restaurants based on an analysis of different academic sources available to date. This is a documentary study. Regarding the methodology, a bibliographic analysis of scientific articles, thesis and academic books was conducted, taking into consideration the most recent publications and focusing on the analysis of published sources between 2015 and 2019. The main finding is that the service processes include direct attention with the diner, while the logistics processes are about the internal processes of the restaurant. There are different international standards and certifications: ISO 9001, SERVQUAL, the Manual of Good Manufacturing Practices and the productivity rate of the personnel (for service); and ISO 22000, HACCP, Codex Alimentarius and FIFO (First In First Out) (for logistics). In Peru, The Sanitary Standard for Restaurants and Related Services is considered mandatory, which includes hygiene and sanitation programs, and a scheme that includes Good Manufacturing Practices. This study concludes that there are many academic articles that confirm that the use of standards within the service processes in a restaurant brings positive effects, such as greater customer satisfaction, time optimization and increased sales; while within the logistics processes, its implementation generates a better management of input stock, reduction of waste and greater control of good manufacturing practices.
Trabajo de investigación

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Hurtado, Villasis Catherine Pamela, and Gutierrez Edson Alfredo Izquierdo. "La relación entre los servicios logísticos, la imagen corporativa, la confiabilidad del producto y el servicio al cliente con la satisfacción del cliente y la intención de recompra en los marketplace de los consumidores entre 18 y 35 años de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/657592.

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El presente trabajo de investigación se realizó con el objetivo de confirmar si existe una relación entre los servicios logísticos, la imagen corporativa, la confiabilidad del producto y el servicio al cliente con la satisfacción del cliente y la intención de recompra de los consumidores entre 18 a 35 años en las principales tiendas virtuales marketplace. La metodología incluye una investigación cuantitativa, no experimental de tipo Transaccional Correlacional. El tipo de muestreo es no probabilístico por conveniencia. Asimismo, como instrumento de investigación cuantitativa, aplicamos 414 encuestas para analizar la relación entre las variables de estudio. En el primer capítulo, presentamos el marco teórico, donde definimos las principales variables de estudio; servicios logísticos, imagen corporativa, confiabilidad del producto, servicio al cliente, satisfacción del cliente e intención de recompra. Asimismo, analizamos los papers consultados para la elaboración del estudio y sus principales hallazgos y conclusiones de investigación. En el segundo capítulo, presentamos las hipótesis, los objetivos y determinamos la problemática del estudio. Mientras que en el tercer capítulo hablamos de la metodología detallando el tipo de investigación, la operalización de las variables de estudio, el proceso de muestreo y los instrumentos metodológicos para el recojo de datos para la investigación. En el cuarto y quinto capítulo analizamos los resultados de la investigación, junto a los análisis estadísticos como el coeficiente de correlación de Spearman, y realizamos una comparativa entre los resultados y la teoría dentro de los papers de referencia. Por último, brindamos las conclusiones y recomendación de la investigación.
This research work was carried out with the aim of confirming whether there is a relationship between logistics services, corporate image, product reliability, customer service, customer satisfaction and consumer repurchase intent between 18 and 35 years in major marketplace virtual stores. The methodology includes quantitative, non-experimental research of the Correlal Transactional type. The sampling type is non-probabilistic for convenience. Also, as a quantitative research tool, we applied 414 surveys to analyze the relationship between study variables. In the first chapter, we present the theoretical framework, where we define the main study variables; logistics services, corporate image, product reliability, customer service, customer satisfaction and repurchase intent. We also analyze the papers consulted for the preparation of the study and its main research findings and conclusions. In the second chapter, we present the hypotheses, the objectives and determine the problem of the study. While in the third chapter we talk about the methodology detailing the type of research, the operation of study variables, the sampling process and methodological instruments for collecting data for research. In the fourth and fifth chapter we analyzed the results of the research, along with statistical analyses such as Spearman's correlation coefficient, and made a comparison between results and theory within the reference papers. Finally, the conclusions and recommendation of the investigation are provided.
Tesis

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Dahir, Chera, and Abdela Zildzic. "Krav vid val av tredjepartslogistiksaktör : En fallstudie genomförd på AA logistik." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24219.

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Under en lång tidsperiod har transportering av gods förekommit och i dagens samhälle blir det allt mer vanligt att man anlitar en tredjepartslogistik-aktör (TPL-aktör) som sköter hela eller delar av ett företags distribution. Fallföretaget i denna studie är en nyetablerad TPL-aktör som idag inte nått ut till så många kunder som önskat. Fallföretaget erbjuder ett flertal tjänsten inom logistik, som t.ex. lagring, packning, transport, flyggodshantering och säkerhetsrådgivning. Syftet med denna studie är att identifiera och redogöra för vilka krav som är betydelsefulla vid urval av TPL-aktör. För att kunna skapa ett underlag till studien samt besvara studiens syfte har litteraturstudier samt intervjuer genomförts med fallföretaget, tre av deras befintliga kunder samt en potentiell kund. Utifrån vetenskapliga artiklar, litteratur samt webbsidor har en relevant teori tagits fram. Studiens empiriska material som bestod av intervjuer jämfördes och ställdes i en analys, mot den samlade teorin (för att därefter kunna dra en slutsats). Resultatet består av intervjuer med befintliga kunder att samt en intervju med en potentiell kund. I intervjun framkommer det att de mest förekommande och avgörande kraven som ställs vid val av TPL-aktör för kunderna samt fallföretaget är leveranssäkerhet, pris och kundservice. Kund A och den potentiella kunden är de enda som nämner närhet som en betydande faktor. Även informationsdelning är en faktor som nämns att vara betydande för respondenterna. Kund A samt den potentiella kunden ser flexibilitet som ett avgörande krav vid val av TPL-aktör. Alla befintliga kunder samt den potentiella kunden värdesätter leveranssäkerhet väldigt högt. Kund C anser att rätt resurser och rätt egenskaper är ett krav som ställs på TPL-aktören men även den potentiella kunden ser det som en betydande faktor. Man kan dra slutsatsen att de främsta anledningarna till varför företag väljer att outsourcar delar av sin logistikverksamhet beror på att de vill spara pengar och fokusera på den egna kärnverksamheten. De mest förkommande kraven som ställs på en TPL-aktör enligt de kunder som intervjuats, är god leveranssäkerhet, bra pris, bra kundservice, korrekt informationsdelning och god flexibilitet. Rätt resurser och rätt egenskaper som hög pålitlighet är faktorer som specifika för just val av TPL-aktör, inom flyggodslogistik.
Transportation of goods has existed for a long period of time, and in today's society it has become increasingly common to employ a third-party logistics actor (TPL-actor) which manages all or part of a company's distribution. The case company in this study is a newly established TPL-actor which has not yet reached as many customers as desired. The case company offers a number of logistics services, such as storage, packing, transport, handling of flight goods and safety consulting. The purpose of this study is to identify and describe what requirements are important when selecting a TPL actor. A literature study have been conducted. Existing and potential customers of the case company have been interviewed. The study´is empirical material that consisted of interviews was compared and later, in a analysis, put up against the overall study to draw a conclusion. As for the findings, it consists existing customers as well as an interview with a potential customer. It appears in the interview that delivery security, price and customer service are the most occurring and crucial requirements when choosing a TPL-actor. Customer A and the potential customer are the only ones that mentions proximity as a significant factor. Information sharing is also another factor which is significant according to the respondents. Costumer A and the potential customer sees flexibility as a crucial requirement when choosing a TPL-actors as well. All existing customers and the potential customer values delivery security highly. Customer C considers that right resources and right attributes is a requirement placed on the TPL-actor which the potential customer agrees upon. As a conclusion, the main reason to why companies outsource the parts of their logistics management is to save money and focus on the core competence of the business. The most occurring requirements placed on TPL-actors according to the interviewed customers are, good delivery security, good price, good customer service, correct information sharing and good flexibility. Right resources, right attributes as well as high reliability are factors that are specific regarding the selection of TPL-actors, within air goods logistics.

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Hughes, Donald S. "Performance based services acquisition an analysis of performance based logistics services /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2001. http://handle.dtic.mil/100.2/ADA401528.

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Thesis (M.S. in Management) Naval Postgraduate School, Dec. 2001.
Thesis advisors, David V. Lamm, Greg Macfarlan. "December 2001." Includes bibliographical references (p. 181-183). Also available in print.

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Chai, Yina. "La stratégie d’alliance entre prestataires de services logistiques dans un cluster logistique en Chine." Thesis, Aix-Marseille, 2012. http://www.theses.fr/2012AIXM1085/document.

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Notre recherche a pour objet de discuter les stratégies d'alliance entre prestataires de services logistiques (PSL) dans un cluster logistique chinois. Nous nous focalisons sur les impacts des caractéristiques d'un cluster sur le maintien d'une alliance. En utilisant la méthodologie qualitative, nous avons mené les entretiens avec les acteurs dans quatre clusters logistiques de la province de Guangdong qui est la plus développée en Chine. Les résultats de cette thèse nous ont permis d'abord d'avoir un premier panorama des motivations des PSL d'entrer dans un cluster logistique, ainsi également des motivations et des défis d'une stratégie d'alliance entre PSL. Nous mettons en évidence ensuite que la proximité géographique entre PSL favorise le choix de partenaires fiables et compétents et la coordination d'une alliance. De plus, les réseaux sociaux « Guanxi » permettent un contrôle informel des comportements opportunistes et aussi la construction de la confiance dans l'alliance. Enfin, l'attention portée par les pouvoirs publics sur le cluster logistique a un impact positif indirect sur le contrôle informel d'une alliance entre PSL. Nos contributions enrichissent le corps théorique de l'alliance horizontale entre PSL et du cluster logistique, et offrent des arguments pour aider des PSL à choisir d'entrer dans les clusters logistiques et à former des alliances au sein de ces clusters logistiques. En prenant compte les caractéristiques culturelles et politiques de la Chine, nous avons réalisé une recherche exploratoire sur ce sujet qui manque encore dans les études spécialisées
The present research aims to discuss the strategies of alliance between logistics service providers (LSP) in a Chinese logistics cluster. The study focus on the impact of the characteristics of a cluster on the maintain of an alliance. With the principe of qualitative methodology, we conducted interviews with principal actors in four logistics clusters of Guangdong Province which is the most developed province in China. There are several results of this thesis. First of all, it gives an overview of the motivations of LSP to enter a logistics cluster, also the motivations and challenges of a strategic alliance between LSP. Then the results show that geographical proximity between LSP promotes coordination of an alliance and the choice of reliable and competent partners. In addition, the social networks "Guanxi" could be source of informal control of opportunistic behavior and build confidence. Finally, the attention paid by the government on the logistics cluster has an indirect positive impact on the informal control of an alliance between LSP. As theoretical contributions, this research enrichs the aspect of alliance between LSP and logistics cluster and offers arguments to help LSP choose logistics cluster and form strategies alliances within these logistics clusters. Taking into account the cultural and political characteristics of China, an exploratory research was conducted on this topic which is still lacking in the literature

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Pellegrin-Romeggio, Frédéric. "L'assemblage dynamique des chaînes logistiques multiservices : identification des compétences clés du pivot assembleur dans le contexte du voyage." Thesis, Aix-Marseille 2, 2011. http://www.theses.fr/2011AIX24006/document.

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Notre travail s’inscrit dans le cadre d’une problématique générale articulée autour du thème de l’assemblage dans le secteur des activités de services, et s’intéresse notamment au concept novateur de l’assemblage dynamique des chaînes logistiques multiservices. Face à l’ampleur du champ d’investigation dans les services et à l’hétérogénéité des activités possibles, nous avons circonscrit notre étude à un seul secteur : celui de l’industrie du voyage et nous nous sommes interrogés sur les principaux rôles et fonctions d’un nouvel acteur que nous qualifions de « pivot assembleur », d’une part pour la création des chaînes logistiques multiservices, et d’autre part pour leur pilotage dynamique. Nous avons tenté de répondre à une question de recherche centrale: « Quelles compétences clés permettent au pivot assembleur d’une chaîne logistique multiservices d’en assurer l’assemblage dynamique ? ». Les principaux apports de notre travail ont été d’une part de proposer une véritable compétence organisationnelle d’assembleur de chaîne logistique multiservices, mobilisée autour de quatre dimensions, et d’autre part de contribuer plus largement à la recherche sur le management opérationnel des services, et tout particulièrement sur celui des « service supply chains », ainsi que d’aider les différents gestionnaires et assembleurs de chaînes logistiques en général, à mieux prendre en compte leurs aspects dynamiques et temporels
Our job registers as part of general problems articulated around the topic of the assemblage in the area of the activities of services, and is notably interested in the innovative concept of the dynamic assembly of the multiservice logistical chains. Facing the largeness of the field of investigation in services and in the heterogeneity of possible activities, we circumscribed our study in the single area: the one of travel industry and we have tried to figure out the main roles and functions of a new actor we describe as « pivot assembleur », on the one hand for the creation of multiservice logistical chains, and on the other hand for their dynamic piloting. We tried to answer a central research question: “Which core competences enable the multiservice logistical chains “pivot assembleur” to ensure its dynamic assembly?” The main contributions of our work have been on the one hand to offer a true organizational competence for a multiservice logistical chains of chain assembler, mobilized around four dimensions, and on the other hand, to contribute more broadly at the research about the service operations management, and particularly on service supply chains, as well as to help different managers and supply chain’s assemblers generally, to better take account of dynamic and temporal aspects

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Zaoralová, Lenka. "City logistika a problémy velkých aglomerací - New York City." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-4572.

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The main goal of the diploma thesis is to describe and evaluate the form of city logistics and transportation services in New York City and to define related basic problems. The theoratical part focuses on the general background of distribution processes, logistics technologies based on transport and city logistics in general. Then in the practical part there is commented the status and trends in personal, freight transport, distribution and storage of goods in New York region, the largest problems of transportation services in aglomeration and strategies of their solution. The conclusion contains the summary and recommendations.

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Kacioui-Maurin, Elodie. "Exploration et exploitation, les formes d'ambidextrie organisationnelle dans l'innovation de services : le cas des prestataires de services logistiques." Thesis, Aix-Marseille 2, 2011. http://www.theses.fr/2011AIX24013/document.

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La recherche que nous menons s’interroge sur l’organisation des innovations incrémentales et radicales, au niveau intra et inter-entreprise, à la lumière des travaux sur l’ambidextrie organisationnelle (Tushman et O’Reilly, 1996, 1999 ; O’Reilly et Tushman, 2004 ; Birkinshaw et Gibson 2004). En prenant le cas de la prestation de services logistiques, secteur relevant de la problématique de l’innovation intensive (Le Masson, Weil et Hatchuel, 2006), notre recherche vise à étudier les modalités organisationnelles mises en œuvre pour innover, à comprendre et à identifier les facteurs explicatifs du recours aux formes d’ambidextrie organisationnelle. De plus, à notre connaissance, aucune étude n’a encore été conduite sur l’ambidextrie organisationnelle dans le secteur des services. Il s’agit donc aussi d’identifier les spécificités liées à l’organisation de l’innovation dans les entreprises de services. Pour mener à bien notre recherche, 8 études de cas ont été conduites auprès de Prestataires de Services Logistiques (PSL). 49 entretiens ont été réalisés auprès des acteurs participant aux processus d’innovation dans chaque entreprise, des données secondaires (documentation interne, presse professionnelle, etc.) ont également été collectées. Les résultats de notre étude éclairent les chercheurs et les praticiens sur les modalités organisationnelles mises en œuvre pour innover dans les entreprises de services et au sein de réseaux d’entreprises interconnectées. Notre étude identifie également les facteurs explicatifs du recours et de la combinaison des formes d’ambidextrie organisationnelle. Ces facteurs sont liés aux caractéristiques de l’entreprise, aux caractéristiques de l’innovation mais aussi aux relations inter-organisationnelles entretenues entre le prestataire et son client
The research that we carry out examines the organization of incremental and radical innovations, both intra- and inter-enterprise, in the light of organizational ambidextry works (Tushman and O’Reilly, 1996, 1999; O’Reilly and Tushman, 2004; Birkinshaw and Gibson, 2004).Taking the case of logistics service provision, an industry concerned by the extensive innovation dilemma (Le Masson, Weil and Hatchuel, 2006), our research aims to study the organizational modalities implemented to innovate, but also to identify and understand the explanatory factors of the recourse to organizational ambidextry forms. Moreover, to our knowledge, no study has been performed on organizational ambidextry in the service industry. It is therefore, also about the identification of the specificities bound to the organization of innovation on service companies.To successfully achieve our research, case studies were performed with 8 Logistics Service Providers (LSP) companies. 49 interviews were carried out with the actors participating in the innovation process in each company. Secondary data (internal documentation, professional press, etc.) was also collected.The results enlighten the organizational modalities implemented to innovate in service companies and within interconnected companies for both researchers and practitioners. Our study also identifies the explanatory factors of the recourse to, and the combination of, organizational ambidextry forms. These factors are bound to the company’s characteristics as well as the characteristics of the innovation, but also to the inter-organizational relationship between the provider and its costumer

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Merkx, Joost, and Philipp Gresse. "Purchasing Consortia of Transportation Services in Humanitarian Logistics." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18617.

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Purpose - The thesis aims to provide a framework of measuring the performance of pur-chasing consortia humanitarian sector. The performance measurement seeks to identify the competitive advantages of being a member of purchasing consortia during purchasing activities of transportation ervices. Design/methodology/approach – The research is based on a qualitative study with de-ductive and explanatory approach. Semi-structured interviews with experts within the humanitarian sector have been conducted to gain necessary and credible data. Findings – It has been identified that purchasing consortia do not mutually operate physical purchasing activities. However, the consortia performance measurement framework, derived from the resource-based view, illustrates that being a member gen-erates the capabilities of decreased purchasing complexity, learning capabilities and ca-pacity sharing. These capabilities have a significant impact on the purchasing process for transportation services and lead to the competitive advantages of (1) having access to extensive knowledge, (2) reducing operational efforts, (3) reducing lead-time and (4) improving learning procedures. Research limitations/implications – As the literature on humanitarian logistics is still in its infancy, further applications from the commercial sector were considered to strengthen the results of the framework. Practical implications - The extent of collaboration of purchasing consortia indicates that managers of HOs are able to gain significant expertise and offers advantageous opportunities in handling purchasing activities in humanitarian logistics. The implications cover strategic as well as operational issues. Originality/value – The thesis gives an insight about practical purchasing operations of existing consortia and detects previously unknown aspects within the literature of humanitarian logistics.

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Gustafsson, Åsa. "Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry." Doctoral thesis, Växjö universitet, Institutionen för teknik och design, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-486.

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The future of the sawmill industry is uncertain; this is partly due to its internal structural changes, but also due to structural changes amongst their customers. Concurrently, competition within the industry is increasing, and therefore focus is constantly being placed on reducing costs and leveraging economies of scale. However, in order for sawmills to benefit from economies of scale, it is necessary to work with a well thought-out logistics strategy. This doctoral dissertation aims at identifying and describing the customers' logistics service requirements as well as describing and analyzing logistic strategies in the sawmill industry. The dissertation identifies and defines some of the sawmills customers' logistics service requirements and establishes a theoretical framework for logistics strategies, as well as it studies logistics strategies in the sawmill industry. House-builders and traditional retailers appear to focus on similar logistics service requirements, whereas the logistics service requirement of the DIY multiple retailers differ. Furthermore, this dissertation provides a general definition of logistics strategy that has been operationalized by generic logistics strategies. The sawmill industry makes use of generic logistics strategies such as differentiation and postponement. The individual sawmills ought to consider improving their process performance by implementing additional generic logistics strategies as well as increasing their utilization of generic logistics strategies that are already implemented. The sawmill industry's utilization of generic logistics strategies is however restricted by its own supplier market (including uncertainties of quality of incoming material), and also by the inherent nature of commodity products, as well as divergent material flows.

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Ajakaiye, Ojo Iseghohime. "The Role of Logistics Service Providers in the Logistics Firms' Supply Chain." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18576.

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Competition amongst companies in the global market has resulted in increased production of goods and services. Enterprises are now faced with the challenges of shipments of raw materials, spare parts from vendors, and the finished goods to consumers. Logistics companies are springing up to tackle transportation and other logistics problems. There are various logistics companies such as logistics intermediaries, carriers and third party logistics service providers in the market which are in one way or the other competing and at the same time cooperating within the supply chain in order to fulfill their assignments to their customers. Third party logistics service providers are experiencing rapid growth because of the advanced demand of services such as the desire to reduce lead time, inventory management, outsourcing, and a host of other functions. Not much has been written on the logistics firms. Besides, most studies on logistics firms and the third-party logistics providers focus more on such aspects like their skills, services, and their relationships with their customers. The purpose of this thesis is to analyze the logistics service providers’ roles within the logistics firms’ supply chain by identifying how the expected roles are performed. In the frame of reference, the author searched several books and articles that are relevant within the scope of the thesis topic. Both qualitative and explorative data collection methods are used in the thesis and these involve conducting interviews, and reading the accounts of other people concerning the thesis topic. The conclusion shows that logistics service providers are able to perform their roles through vertical and horizontal cooperation with other firms and with other logistics firms respectively. Besides, logistics firms do live up to their roles. Carriers and the logistics intermediary now perform more roles than what people think they do, because networks connection and the urge to remain competitive make them to take up value-added services. Third-party logistics service providers add values for their customers through their value-added services in various ways such as time and place utility including tracking and tracing the goods to ensure that they are delivered.

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Gustafsson, Åsa. "Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry /." Växjö : Växjö University Press, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-486.

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BELALCAZAR, ADRIANA MARIBEL MENA. "A SYSTEMATIC REVIEW OF LITERATURE ON LOGISTIC SERVICE PROVIDERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19465@1.

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COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
A terceirização das atividades logísticas é uma prática crescente no contexto atual e constitui uma estratégia de gestão para gerar vantagens competitivas. Apesar do aumento do interesse acadêmico sobre prestadores de serviços logísticos (PSL), são poucos os estudos que dedicam especial ênfase a sintetizar o estado da arte sobre PSL, sendo que as revisões de literatura na área existem apenas em língua inglesa. Assim, como objetivo desta dissertação é apresentada uma revisão sistemática da literatura em português sobre prestadores de serviços logísticos, comparando os resultados obtidos com revisões sistemáticas da literatura sobre PSLs disponíveis em língua inglesa. As publicações de interesse foram localizadas nas bases eletrônicas de dados Emeraldinsight, ScienceDirect, Scielo (Scientific Electronic Library Online), Google Acadêmico, e periódicos da CAPES. Utilizou-se o modelo (framework) de Marasco (2007) e o modelo de Maloni e Carter (2006) para organizar as informações da literatura sobre PSL. O modelo de Marasco (2007) inclui o contexto, a estrutura, o processo e os resultados do relacionamento Cliente- PSL. O modelo de Maloni e Carter (2006), também utilizado para guiar a revisão, forneceu as bases para estabelecer as variáveis de análise das informações, sendo elas: 1) definições sobre PSL, 2) motivadores para se terceirizar a logística, 3) inibidores, 4) processo de terceirização de serviços logísticos, 5) critérios de seleção e/ou avaliação de PSLs, 6) indicadores de desempenho, 7) atividades terceirizadas e 8) pesquisas futuras. Os resultados indicam que os modelos permitem identificar e organizar de forma eficiente os principais assuntos sobre PSLs, bem como as limitações das investigações existentes, oferecendo possibilidades de pesquisas futuras. Ao comparar os resultados obtidos com revisões sistemáticas da literatura sobre PSL em língua inglesa, são identificados vários aspectos em comum, mas também assuntos que diferem, e que são característicos dos PSLs do Brasil. Isso evidencia o fato de que a análise da terceirização da logística pode variar de acordo com a região e são necessários estudos que continuem ampliando o escopo geográfico da pesquisa sobre PSLs.
The outsourcing of logistics activities is a growing practice in the current context, and it’s a management strategy to promote competitive advantages. Despite the increased academic interest in logistics service providers (LSP), there are few studies in literature that devote special emphasis to synthesize the state of the art on LSP, and the few literature reviews in the area exist only in English. Thus, the objective of this dissertation is to present a systematic review of the literature in Portuguese on logistics service providers, and to compare the results obtained to the systematic reviews available in English. The publications of interest were located by querying the electronics databases Emeraldinsight, ScienceDirect, Scielo (Scientific Electronic Library Online), Google Scholar, and periodicals by CAPES. The frameworks of Marasco (2007) and Maloni and Carter (2006) were used to organize the information of the literature on LSP. The framework of Marasco (2007) includes the context, structure, process and outcomes of the LSP-client relationship. The framework of Maloni and Carter (2006), also used to guide the review provided the basis to establish the variables of analysis of information, namely: 1) definitions of LSP, 2) motivations to outsource logistics, 3) inhibitors, 4) the process of outsourcing of logistics services, 5) selection criteria and / or evaluation of LSPs, 6) performance indicators, 7) outsourcing activities and 8) future research. The results indicate that the models allow to identify and to organize efficiently LSPs on the main issues, as well as the limitations of existing research, offering possibilities for future research. By comparing the results obtained with systematic reviews of the LSPs literature in English, several common aspects are identified, but also different issues characteristic of LSPs in Brazil. This confirms the fact that the logistics outsourcing analysis can vary by region and further studies are needed to continue expanding the geographical scope of the investigation of LSPs.

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LIMA, NADIA DO AMOR DIVINO DE. "LOGISTIC SERVICE PROVIDERS AND THEIR CUSTOMERS: AN EMPIRICAL STUDY." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19925@1.

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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO
COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
Considerando o crescimento e a importância da terceirização das atividades logística no Rio de Janeiro e a carência de estudos mais específicos de operadores logísticos no Brasil, a presente dissertação tem como objetivo analisar os prestadores de serviços logísticos e seus contratantes no Grande Rio. Para isso foram consideradas seis empresas neste estudo, três delas contratantes de serviços logísticos e outras três prestadores de serviços logísticos. Esta análise contempla fatores como a motivação para contratação, as atividades contratadas, o tempo de contrato, o processo de contratação, os indicadores de desempenho utilizados e as expectativas futuras consideradas por parte dos prestadores de serviços logísticos e das empresas contratantes, incluindo as vantagens e desvantagens destes relacionamentos em uma cadeia de suprimentos.
Considering the growth and importance of the outsourcing of logistics activities in Rio de Janeiro and the lack of more specific studies of logistics operators in Brazil, this master thesis aims to analyze the logistics service providers and their contractors in the metropolitan area of Rio de Janeiro. Six companies were considered in this study, three contractors and three logistics service providers. This analysis includes factors as motivation for hiring, contracted activities, length of contract, the contracting process, the performance indicators used and the future expectations considered by the logistics service providers and contractors, including the benefits and disadvantages of these relationships in a supply chain.

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Zahradníčková, Iva. "Studie logistických služeb v obchodě." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221544.

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The Master´s thesis deals with the logistics services studies in Sika CZ, Ltd. Company. Considering the fact that the principal activity of the company is trading, it uses logistics as a substantial instrument to achieve the customers’ satisfaction. The main objective of the thesis is to create logical structures of services and project suitable metrics for measuring customers’ satisfaction of the provided services.

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Dissertations / Theses on the topic 'Logistic services'

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