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Journal articles on the topic 'Loyalty index'

Author: Grafiati
Published: 28 May 2022
Last updated: 30 July 2025

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1

Cossío-Silva, Francisco-José, María-Ángeles Revilla-Camacho, and Manuela Vega-Vázquez. "The tourist loyalty index: A new indicator for measuring tourist destination loyalty?" Journal of Innovation & Knowledge 4, no. 2 (2019): 71–77. http://dx.doi.org/10.1016/j.jik.2017.10.003.

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2

Iordanova, Elitza. "Tourism destination image as an antecedent of destination loyalty: The case of Linz, Austria." European Journal of Tourism Research 16 (July 1, 2017): 214–32. http://dx.doi.org/10.54055/ejtr.v16i.286.

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The concepts of destination image and tourists’ loyalty are sufficiently discussed in the literature; however, due to the multi-dimensional character of these two concepts, the existing studies fail to shed light on the multifaceted linkage between destination image and loyalty. This research displays an innovative way of measuring tourists’ loyalty by creating a composite loyalty index that represents both behavioural and attitudinal loyalty. The index allows for a distinction between different levels of tourists loyalty to be made in order to establish the impact of both cognitive and affect
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Safitri, Sri Ariani, Suharno Suharno, and Anna Fariyanti. "BAURAN PEMASARAN KEPUASAN DAN LOYALITAS PELANGGAN BENIH KELAPA SAWIT PT SOCFIN INDONESIA." Jurnal Manajemen 21, no. 1 (2017): 71. http://dx.doi.org/10.24912/jm.v21i1.148.

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Along with the increasing demand of palm oil seed trigger an increased number of seed producers of palm oil in Indonesia. Under conditions of tight competition, PT Socfin Indonesia (Socfindo) as one of the producers of palm oil seed needs to evaluate the performance of the marketing mix (product, price, place and promotion) through customer satisfaction and loyalty. This study aimed to analyze the influence of marketing mix towards customer satisfaction and loyalty as well as to analyze the level of satisfaction and loyalty customer palm oil seed of PT Socfindo. The collection of data through
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Sekerin, V. D., E. V. Yurkevich, Y. A. Tumin, and V. A. Ivanov. "Methods of assessing students' loyalty." Izvestiya MGTU MAMI 8, no. 4-5 (2014): 54–58. http://dx.doi.org/10.17816/2074-0530-67349.

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In addition to formal educational performance evaluation it is needed an evaluation from those who receive the knowledge for a comprehensive evaluation of the quality and relevance of education, which can give university, and its prestige which are important for gaining competitive advantage in the field of educational services. The attitude of students to their institution can be evaluated using the integral index - the index of the loyalty of students which is defined as the difference between the share of allies (promoters) and opponents among the total number of respondents
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FARIDZ, RADEN, and ULA WARI SETIAWATI. "ANALYSIS OF FACTORS AFFECTING SATISFACTION WITH LOYALTY OF ROCKET CHICKEN LAMONGAN BRANCH CONSUMERS." International Journal of Social Sciences and Management Review 07, no. 04 (2024): 114–27. http://dx.doi.org/10.37602/ijssmr.2024.7410.

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Consumer satisfaction and loyalty are an essential part of the sustainability of a business because customer satisfaction and loyalty affect the company's revenue. This study aims to identify and analyze the factors influencing satisfaction and loyalty and examine the relationship between customer satisfaction and consumer loyalty in the Lamongan Rocket Chicken branch. The methods used in customer satisfaction analysis are Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI), while the loyalty picture is used as a loyalty pyramid. The results of the IPA research show tha
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Chaplinskyі, Yurii. "APPROACHES TO EVALUATION OF LOYALTY PROGRAM EFFICIENCY." BULLETIN OF CHERNIVTSI INSTITUTE OF TRADE AND ECONOMICS II, no. 82 (2021): 54–65. http://dx.doi.org/10.34025/2310-8185-2021-2.82.04.

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The article defines that enterprises face questions of expediency of development and introduction of modern innovative methods of influence on the consumer, among which it is possible to consider loyalty programs, which are directed on building of mutually beneficial relations with target audiences. Important for the analysis of enterprise loyalty programs are performance indicators, expressed in monetary terms, because each loyalty system has a profitable and costly component. The main approaches to assessing the effectiveness of costs for the development and implementation of a loyalty progr
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Wartiningsih, Minarni, Hanna Tabita Hasianna Silitonga, Imelda Ritunga, Michelle Christina Prayogo, and Evelyn Danielle Wijaya. "Patient Satisfaction Improvement by Comprehensive Holistic Services at Public Health Centre X Surabaya." Jurnal Kesehatan Masyarakat 18, no. 2 (2022): 164–73. http://dx.doi.org/10.15294/kemas.v18i2.31555.

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Comprehensive holistic health services are a form of improving the quality of health services by measuring IKM. The result of a survey by BPJS Kesehatan is that the IKM has not reached targeted satisfaction in 2016 and 2017. Public Health Center X has an index value that exceeds the existing IKM target, but the index value is lower than the index value in 2016. This study will analyze the decrease in the satisfaction index of BPJS participants towards First-Level Healthcare Facilities (FKTP). Then the low satisfaction index of BPJS participants getting their treatments in Public Health Center
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Askariazad, Mohammad Hossein, and Nazila Babakhani. "An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context." Journal of Business & Industrial Marketing 30, no. 1 (2015): 17–31. http://dx.doi.org/10.1108/jbim-07-2011-0093.

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Purpose – This paper aims to examine the most important antecedents of customer loyalty in business-to-business (B2B) context using European Customer Satisfaction Index (ECSI) model. Design/methodology/approach – A questionnaire is designed consisting of measures of customer loyalty gathered mainly from previous related studies. A survey of business customers in construction and mining equipment industry in Iran is conducted, and a total of 90 responses are obtained. The collected data are analyzed according to the structural equation modeling technique using partial least square path modeling
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Kharchenko, V. S. "LOYALTY OF THE PERSONNEL IN A MODERN ORGANIZATION: EXPERIENCE OF USING THE EMPLOYEE NET PROMOTER SCORE (ENPS) SYSTEM." Social & labor researches 48, no. 3 (2022): 152–65. http://dx.doi.org/10.34022/2658-3712-2022-48-3-152-165.

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The purpose of this paper is to present and analyze the generalized results of a regular monitoring study of employee loyalty on the example of a large financial company using the loyalty assessment methodology (eNPS and NPS) of the company's employees as an employer and supplier of products and services. The relevance of the work is due to the contradiction between the widespread use of the NPS index under the influence of marketing in HR practice of applied research, which has become an indicator of the assessment of the employer brand and the effectiveness of HR policy, and the obvious lack
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Setiadi, Muhammad Rifky, Febriananda Faizal, and Destyana Ellingga Pratiwi. "SIKAP, KEPUASAN, DAN LOYALITAS KONSUMEN TERHADAP PRODUK SARI APEL UMKM APELNESIA, KOTA BATU DENGAN PENDEKATAN BAURAN PEMASARAN 4P." Jurnal Ilmu-Ilmu Agribisnis 9, no. 3 (2021): 508. http://dx.doi.org/10.23960/jiia.v9i3.5346.

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Massive apple production drives MSMEs in Batu City to process the fruit, as an example, apple extract. With so many MSMEs that make apple extract, creates higher market competitiveness. One of the MSMEs that makes apple extract is Apelnesia. The purpose of this research is to study attitude, satisfaction, and loyalty of consumers towards Apelnesia MSME apple extract product. The basic method of this research is a quantitative analysis. The sampling method uses non-probability method with time linear function technique. This research uses Fishbein analysis, Importance Performance Analysis, Cust
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Endang Sukarya, Noviadi Suryawan, Baenur Sidiq, Ruliyanti Cahyani, and Retno Purwani Setyaningrum. "Peran Mediasi Loyalty Employee dan Green Creativity yang Mempengaruhi GSCM Terhadap Competitive Advantage Pada Alfamart." Journal of Trends Economics and Accounting Research 3, no. 4 (2023): 434–40. http://dx.doi.org/10.47065/jtear.v3i4.706.

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This study aims to examine the influence of Green Supply Chain Management (GSCM) on Competitive Advantage (CA), considering the mediating role of Loyalty Employee (LE) and Green Creativity (GC) at Alfamart in Kabupaten Bekasi. The Structural Equation Modelling (SEM) method was used to analyze data collected from 50 respondents in the company. The latent variables in this study include GSCM, Loyalty Employee, Green Creativity, and Competitive Advantage. The analysis results show that the research model has a good Goodness of Fit Index (GFI) and Comparative Fit Index (CFI), which are 0.926 and 0
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Alwinie, Ade Agusti, Popong Nurhayati, and Bagus Sartono. "The Role of 7P Marketing Mix toward Consumer Satisfaction and Loyalty of XYZ Beauty Clinic." Journal of Consumer Sciences 9, no. 1 (2024): 40–62. http://dx.doi.org/10.29244/jcs.9.1.40-62.

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The XYZ Beauty Clinic has many branches throughout Indonesia, including the Metropolitan Mall (MM) Bekasi branch, which has been established since 2011. Over time, the XYZ MM Clinic has faced various challenges, such as a decrease in the frequency of customer visits. This study aims to analyze consumer perceptions, factors that affect consumer satisfaction and loyalty, and the level of satisfaction and loyalty of XYZ Beauty Clinic consumers. The study used a cross-sectional design. The sampling technique used purposive sampling involving 152 respondents who were at least 17 years old and had v
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Gehan, Dhameeth, S., and Ochi, Yamamoto. "Relationship Between Millennials and Brand Loyalty: Mediating Brand Loyalty Factors." Journal of Business Theory and Practice 5, no. 3 (2017): 223. http://dx.doi.org/10.22158/jbtp.v5n3p223.

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<p><em>The purpose of this study is to identify factors (brand elements) that mediate between Millennials and brand loyalty, and to test a theoretical model that includes these mediating factors in describing the relationship between millennials and brand loyalty. The study focused on the key factors that we identified and hypothesized to mediate the relationship between millennials and brand loyalty. The quantitative study surveyed two hundred and fifty-three (n=253) respondents randomly drawn. Structural Equation Modelling (SEM) was used to test a model of the relationship betwee
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ЮДАКОВА, О. В. "CUSTOMER LOYALTY INDEX AS AN INDICATOR OF THE EFFECTIVENESS OF MARKETING SOLUTIONS." Экономика и предпринимательство, no. 1(150) (May 27, 2023): 822–24. http://dx.doi.org/10.34925/eip.2023.150.1.162.

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Рассматриваются вопросы оценки результативности и эффективности маркетинговых решений, используя индекс лояльности клиента. Это позволяет выстроить оптимальную цепочку управленческих решений в области лояльности, маркетинговой эффективности и экономической результативности организации в целом. The issues of evaluating the effectiveness and efficiency of marketing solutions using the customer loyalty index are considered. This allows you to build an optimal chain of management decisions in the field of loyalty, marketing efficiency and economic efficiency of the organization as a whole.
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15

Danapriatna, Nana, Dede Khoirul Fikri, Ahya Kamilah, Purnama Putra, and Ummi Khoiriyah. "Pengaruh Bauran Pemasaran Terhadap Loyalitas Melalui Kepuasan Konsumen Rumah Makan Pondok Gabus Lukman." Jurnal Agribisnis Indonesia 12, no. 1 (2024): 63–76. http://dx.doi.org/10.29244/jai.2024.12.1.63-76.

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The restaurant industry has become one of the most rapidly growing sectors worldwide, including in Indonesia. One of the restaurants that plays an important role in the food industry in Bekasi City is Pondok Gabus Lukman Restaurant. However, in the face of increasingly fierce competition, Pondok Gabus Lukman Restaurant needs and continues to innovate in marketing strategies to maintain and increase market share and build loyalty through strong customer satisfaction. The purpose of this articles was to determine how the characteristics of customer satisfaction and loyalty in the influence of th
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Wibawa, Berto Mulia, Grisna Anggadwita, Rachma Rizqina Mardhotillah, Syarief Nur Husin, Alyaa Zalfaa Komara Putri, and Siska Lusia Putri. "Gojek VS Grab: Which One Is Better in Creating Customer Satisfaction and Loyalty?" Business and Finance Journal 7, no. 1 (2022): 11–24. http://dx.doi.org/10.33086/bfj.v7i1.2607.

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Online ride-hailing is now becoming a popular option for customers to travel worldwide, including for consumers in Indonesia. However, the Covid-19 pandemic caused many force majeure problems for companies serving online ride-hailing services. These situations lead to numerous customer dissatisfaction, low switching cost, and disloyalty for customers to use online ride-hailing services. In particular, this study aims to investigate the comparison of customer satisfaction and loyalty level between Gojek and Grab. This study used the online-survey method with a total sample of 569 usable online
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Satlina Novrita Ep, Faturahman Faturahman, and Beid Fitrianova Andriani. "Analisis Manajemen Produksi Dalam Mempertahankan Loyalitas Pelanggan Menurut Perspektif Ekonomi Islam." Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah 1, no. 4 (2023): 122–37. http://dx.doi.org/10.59059/jupiekes.v1i4.432.

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This study aims to determine production management in maintaining customer loyalty and what obstacles are faced in the sopto talang bakung index food stall business. The type of research method used is qualitative research with the object of research at the sopto index food stall. In the process of collecting data in this study using observation, interview and documentation techniques. The results of this study show that production management applied by owners of sopto index food stalls such as production planning, organizing, mobilizing and controlling production in maintaining customer loyal
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Hidayat, Batara Surya Kalbu. "Factors Influencing Hundred's Hot Chicken Customer Satisfaction and its Impact on Consumer Loyalty." Journal of Social Research 2, no. 11 (2023): 4085–102. http://dx.doi.org/10.55324/josr.v2i11.1561.

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The marketing mix evaluation (7P) that has been carried out by Hundred's Hot Chicken plays a very important role in efforts to develop its marketing strategy. The questionnaire in this research was carried out on 200 respondents who were included in the research criteria, namely, that respondents were consumers who had visited the company at least once or more. Based on the results of this research, the Customer Satisfaction Index (CSI) and Customer Loyalty Index (CLI) assessed by consumers found a consumer satisfaction index of 77.04 and a customer loyalty index of 80.31, these indexes are in
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Tirtawati, NI Made, Ida Bagus Putra Negarayana, and Ni Kadek Intan Julianti. "Indonesian Tourist Satisfaction towards GWK Cultural Park Using Importance-Performance Analysis (IPA) as a Tool to Determine Improvement Priorities." TRJ Tourism Research Journal 7, no. 2 (2023): 224. http://dx.doi.org/10.30647/trj.v7i2.235.

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T
 This research aims to identify the level of satisfaction of Indonesian tourists, the tourism product attributes that need improvement, and the loyalty of Indonesian tourists towards the tourism products at GWK Cultural Park. This research employs a quantitative method with 100 samples collected through accidental sampling. Primary data collection is conducted through questionnaires, field observations, and documentation. The analysis methods used in this research are the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA). The research findings indicate that the
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Oktavia, Cintika, Budi Warsito, and Vincensius Gunawan Slamet Kadarrisman. "Development of Customer Loyalty Measurement Application Using R Shiny with Structural Equation Model Partial Least Square Method, Customer Satisfaction Index, and Customer Loyalty Index." Jurnal Ilmiah Teknik Elektro Komputer dan Informatika 9, no. 4 (2023): 983–96. https://doi.org/10.26555/jiteki.v9i4.26649.

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One of Indonesia's well-known e-commerce platforms, Shopee, relies on information technology to run its business. The information technology used by Shopee is considered unable to meet customer satisfaction. Customer reviews are dissatisfied with the facilities provided by Shopee, and some customers compare Shopee with other e-commerce sites. The research contribution is the understanding that the proper use of information technology can positively impact customer experience, improve operational efficiency, and support business growth in the e-commerce industry. Research with a quantitative ap
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Castillo Canalejo, Ana Ma, and Juan Antonio Jimber del Río. "Quality, satisfaction and loyalty indices." Journal of Place Management and Development 11, no. 4 (2018): 428–46. http://dx.doi.org/10.1108/jpmd-05-2017-0040.

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Purpose The main purpose of this research was to develop a universal model to evaluate the perceived value of tourism services and satisfaction with, and loyalty to, destinations from the consumers’ perspective and demonstrated the model’s applicability in this context. Design/methodology/approach Using the structural equation model, cause and effect relationships were identified between the proposed model’s constructs, and indices of quality, satisfaction and loyalty among tourists were estimated. This system was applied to a large set of data collected with a structured questionnaire distrib
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Lobato-Calleros, Maria Odette, Karla Fabila, Pamela Shaw, and Brian Roberts. "Quality assessment methods for index of community sustainability." Business Process Management Journal 24, no. 6 (2018): 1339–54. http://dx.doi.org/10.1108/bpmj-02-2018-0042.

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PurposeThe purpose of this paper is to design and test a user satisfaction model to evaluate the contribution of biodiesel production and consumption to the sustainability of a semi-urban community in the Cowichan Valley in British Columbia Canada. This case study is part of a larger research study whose purpose is to create a model for an index of sustainable community production and consumption.Design/methodology/approachThe theoretical approach selected was the national indices of consumer satisfaction models. The methodology was qualitative and quantitative, in-depth interviews were used t
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Wang, Mingyue, Rui Kong, and Yibo Wang. "Probing the intrinsic mechanism and evolution characteristics of online shopping customer satisfaction via text mining of online reviews." PLOS One 20, no. 5 (2025): e0321202. https://doi.org/10.1371/journal.pone.0321202.

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Prior research has tended to disregard the dynamic nature of customer satisfaction in online shopping and how it influences corporate marketing decisions. This study originally introduces a dynamic online shopping customer satisfaction index model and devises a new text mining algorithm to quantify online reviews, testing and analyzing the model to reveal the intrinsic mechanism and evolutionary characteristics of online shopping customer satisfaction. Findings reveal disparities between the online shopping customer satisfaction index model and the American customer satisfaction index model. S
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Skowron, Lukasz, and Stanislaw Skowron. "Polish Banking Customer Loyalty: Empirical Data Analysis (Years 2007-2010)." International Business & Economics Research Journal (IBER) 10, no. 11 (2011): 81. http://dx.doi.org/10.19030/iber.v10i11.6408.

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In this article, the authors will try to answer the following question, How does the customer's loyalty in the banking sector change (at both the structural and quantitative levels) in the face of the financial and banking crisis? In order to do that, the authors use their own model of building customer satisfaction and loyalty in the Polish banking sector constructed on the basis of the EPSI (European Performance Satisfaction Index) and ACSI (American Customer Satisfaction Index) models. This article contains the necessary theoretical background and the precise statistical analysis of the obt
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Sa’aadah, Nur, and Imanuddin Hasbi. "The Influence Analysis of Brand Trust and Product Quality on Wardah Customer Loyalty." Primanomics : Jurnal Ekonomi & Bisnis 20, no. 1 (2022): 95–106. http://dx.doi.org/10.31253/pe.v20i1.867.

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Changes in lifestyle and the rapid development of the cosmetic industry have caused consumers to become more selective in determining the brand or product to be used. However, the main thing that triggers consumer loyalty to Wardah is still dominated by halal labels. The number of new brands emerging and the decline in index value signifies that Wardah must increase customer loyalty. According to research, several factors influencing consumer loyalty are brand trust and product quality. This study is a research with a quantitative approach, this study uses descriptive data analysis techniques
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Kandarvi, Rini, Herio Rizki Dewinda, Rany Fitriany, and Risanita Fardian Farid. "The relationship between organizational climate and employee work loyalty in the X Department of West Sumatra Province." Psycho Holistic 6, no. 2 (2024): 84–89. https://doi.org/10.35747/ph.v6i2.1110.

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This research aims to determine the relationship between organizational climate and employee work loyalty at department X, West Sumatra Province. The measuring instruments used in this research are the organizational climate and work loyalty scales. The sampling used a saturated sampling technique with a sample size of 145 employees of department X of West Sumatra Province. The index discrimination item and reliability tests of both instruments showed that they were good (organizational climate scale 0,329 < rix < 0,842; α = 0,927, while the work loyalty scale 0,338 < rix < 0,760;
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Pilelienė, Lina, and Viktorija Grigaliūnaitė. "A Model of Website Quality-Based E-Commerce Satisfaction Index." Scientific Annals of Economics and Business 63, no. 1 (2016): 29–46. http://dx.doi.org/10.1515/saeb-2016-0103.

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In the contemporary highly competitive e-business market, organization’s success depends on satisfaction and loyalty of its customers. Whereas the differentiation of the determinants and their impact on customer satisfaction in different countries exists, the research aims at developing a model of website quality-based e-commerce customer satisfaction index. While achieving the aim of the article, the analysis and synthesis of scientific literature is provided. Furthermore, quantitative research and the analysis of the research results by means of principle component analysis, structural equat
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Das, Amsori M. "Persamaan Struktur Loyalty Modelling Pengguna Public Transport Railway MRT- SBK Greaters Kuala Lumpur Malaysia." Jurnal Ilmiah Universitas Batanghari Jambi 20, no. 3 (2020): 895. http://dx.doi.org/10.33087/jiubj.v20i3.1078.

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In the context of transportation, the passenger loyalty is a measurement of the level of passenger’s willingness to use a similar public transport. The goal of this study is to examines and identifies factors that influencing passenger loyalty. Three factors such as satisfaction, service value, services quality was predicted as an influential factor towards passengers’ loyalty. The Mass Rapid Transit (MRT) for Sungai Buloh to Kajang (SBK) line in Kuala Lumpur conurbation was used as a case study and 555 respondents have contributed to this study. Structural equation modelling (SEM) was used to
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Tan, Te-Shyang, Tung-Liang Chen, and Pao Hui Yang. "User satisfaction and loyalty in a public library setting." Social Behavior and Personality: an international journal 45, no. 5 (2017): 741–56. http://dx.doi.org/10.2224/sbp.5999.

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We investigated how the relationships among service experience, perceived quality, and user satisfaction affect user loyalty in a public library context. The study framework was based on the Hotel Customer Satisfaction Index, with service experience assessed in place of the customer expectation construct. Participants were 339 library users who completed measures of service quality, service experience, satisfaction, and loyalty. Survey data were analyzed and we used regression analysis and mediation analysis to assess the reliability and validity of the newly developed measurement instrument.
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Geraerts, Jaap. "Compounding for survival. The Catholic gentry during the English Revolution." Virtus | Journal of Nobility Studies 28 (December 31, 2021): 141–43. http://dx.doi.org/10.21827/virtus.28.141-143.

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Mekaniwati, Ani. "Analisis Kepuasan dan Loyalias Konsumen Roti Unyil Venus di Bogor." Jurnal Ilmiah Manajemen Kesatuan 5, no. 2 (2018): 080–90. http://dx.doi.org/10.37641/jimkes.v5i2.72.

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The objectives of this research is to analyze the model of relationship between customer’s level of satisfaction and their loyalty to “roti unyil” and to construct the strategic implication to improve this satisfaction and loyalty.The research was conducted in June 2017. The data were collected from 100 respondents and were analyzed using structural equation modeling (SEM) analysis and two-top boxes to measure customer satisfaction index. The results showed that contribution of customer’s satisfaction on customer’s loyalty was 0.49 and the most significant dimensions for customer’s satisfactio
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Lapidus, Larisa V., and Alexander O. Gostilovich. "Quality management of sharing services: Assessment of loyalty levels and customer satisfaction with ridesharing." Ars Administrandi (Искусство управления) 15, no. 2 (2023): 272–91. http://dx.doi.org/10.17072/2218-9173-2023-2-272-291.

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Introduction: the popularity of sharing mobility services explains their ability to resolve the “first-mile-last-mile” problems in a seamless transport system. The operation of these services is based on digital technologies, and this places high demands on the quality of such services due to the presence of traditional alternatives in the field of transportation. Ridesharing is a vivid example of such digital sharing services, tempting the companies interested in resolving transport problems to enter this market. Objectives: to explore the attitudes of ride-sharing services users to the quali
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Širola, Davor. "Exploring the consumer-based brand equity relations on Croatian youth fashion market." Zbornik Veleučilišta u Rijeci 9, no. 1 (2021): 155–68. http://dx.doi.org/10.31784/zvr.9.1.10.

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Brand equity is considered a precious marketing concept for practitioners and scholars. This study is focused on the perceptual consumer-based brand equity approach and widely adopted Aaker’s (1991) conceptualization with four primary dimensions: brand awareness, brand associations, perceived quality, and brand loyalty. These components represent the salient dimensions of a multidimensional brand equity index. The research followed the original 14-item Yoo and Donthu (2001) consumer-based brand equity measurement scale. The research hypotheses were successfully corroborated within the Croatian
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Fauzia, Syifa, Rahayu Relawati, and Gumoyo Mumpuni Ningsih. "Faktor Yang Mempengaruhi Kepuasan dan Loyalitas Konsumen Rumah Makan Langensari." Agriecobis : Journal of Agricultural Socioeconomics and Business 3, no. 1 (2020): 22. http://dx.doi.org/10.22219/agriecobis.vol3.no1.22-31.

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Restaurant is an interesting business, because of the high profits. The high competition between culinary businesses can encourage businesses to reach consumer satisfaction, in order to get their loyalty. The purpose of this study was to analyze the factors affecting the consumer satisfaction and loyalty at Langensari Restaurant. Accidental sampling was used to take 76 consumers as the research sample. The Structural Equation Model (SEM) and Customer Satisfaction Index (CSI) were used to analyze the data. The study result shows that consumers visiting Langensari Restaurant were very satisfied
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Nikmah, Tiara Lailatul, Nur Hazimah Syani Harahap, Gina Cahya Utami, and Muhammad Mirza Razzaq. "Customer Segmentation Based on Loyalty Level Using K-Means and LRFM Feature Selection in Retail Online Store." Jurnal ELTIKOM 7, no. 1 (2023): 21–28. http://dx.doi.org/10.31961/eltikom.v7i1.648.

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Customer experience is a key component in increasing sales numbers. Customers are important assets that must be kept up for a corporation or firm. Prioritizing customer service is one way to protect client loyalty. To ensure that service priority is right on target, this research was conducted on groups of consumers who are anticipated to have high business prospects. The 2011 retail online shop sales dataset with 379,980 records and eight char-acteristics was used. The length, recency, frequency, and monetary (LRFM) feature selection approach was used in the study process to select features f
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Tsaranov, K. N. "Dynamics of patient loyalty before and during the COVID-19 epidemic on the example of Children’s Polyclinic." Manager Zdravoochranenia, no. 7 (July 1, 2022): 16–25. http://dx.doi.org/10.21045/1811-0185-2022-7-16-25.

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The COVID-19 has had an enormous impact on the entire Russian health care system, including a significant impact on both the provision of medical services and the relationship between the doctor, the patient, and patient’s legal representatives. On this basis, the research is interested in issues related to the adaptation of medical organizations to the new working conditions with patients and their legal representatives. Aim of the study: to test long-term monitoring of the NPS Loyalty Index by a simplified methodology in patient’s legal representatives of pediatric polyclinic patients before
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Pakpahan, Lestari, Indra Cahyadinata, and Irnad Irnad. "Satisfaction and Loyalty of Consumers of Dried Mackerel (Scomberomorus commersoni) In Bengkulu City." AGRITROPICA : Journal of Agricultural Sciences 6, no. 2 (2023): 103–19. http://dx.doi.org/10.31186/j.agritropica.6.2.103-119.

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Dried mackerel fish is a type of processed mackerel fish. Even though mackerel is in dry form, many people consume it. To analyze the level of consumer satisfaction and consumer loyalty and analyze the factors that influence the level of satisfaction and loyalty of dried mackerel in the city of Bengkulu. CSI (Customer Satisfaction Index) analysis tool to analyze satisfaction levels, Loyalty Pyramid to analyze Loyalty levels and Structural Equation Modeling (SEM) to analyze the influence between variables. The results of the CSI calculation are 79.59%. Consumer loyalty for dried mackerel in Ben
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van Deventer, Marko, and Ephrem Redda. "Modeling the factors that explain customer loyalty in retail banking." Innovative Marketing 17, no. 3 (2021): 135–43. http://dx.doi.org/10.21511/im.17(3).2021.11.

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Literature suggests that achieving adequate customer loyalty is a significant determinant of growth and profitability. However, in South Africa, there is no evidence of a validated customer-loyalty-in-retail-banking scale. Thus, this study aimed to contribute to the literature by validating customer loyalty in retail banking as a six-factor structure comprising customer loyalty, service quality, customer commitment, trust, switching cost and customer satisfaction, which practitioners can use as a marketing guide to better understand customer loyalty. Data was collected from one sample only onc
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Sarantidou, Paraskevi. "Enriching the ECSI model using brand strength in the retail setting." European Journal of Management and Business Economics 26, no. 3 (2017): 294–312. http://dx.doi.org/10.1108/ejmbe-10-2017-017.

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Purpose The purpose of this paper is to investigate the role of the retailer’s brand strength as a potential predictor of loyalty. It also examines the role of customer satisfaction (CS) to the retailer’s loyalty as well as its impact on the retailer’s brand strength. Design/methodology/approach The study was conducted in the grocery context and in a market under recession using the European Customer Satisfaction Index (ECSI) model. Data were collected through a telephone survey from 2,000 participants responsible for the household grocery shopping with a quota of 250 respondents from each of
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Ivanenko, Aleksei I. "Virtual representations of the Northern Caucasus peoples in terms of degree of their loyalty to Russia." Semiotic studies 4, no. 3 (2024): 104–11. https://doi.org/10.18287/2782-2966-2024-4-3-104-111.

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The article is devoted to the representations of Northern Caucasus ethnical communities in social network "VKontakte" in terms of their connection with Russia. This aspect of cross-cultural communications is expressed in a loyalty index, which represents degree of ethnical integration into Russian state. The base of this index consist of two factors: heroes and memorial dates stipulating relationship with Russia – from celebration of integration to sorrow about Russian victory in the Russo-Caucasian War. 15 Northern Caucasus peoples are investigated altogether through their virtual representat
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Terblanche, N. S., and C. Boshoff. "Quality, value, satisfaction and loyalty amongst race groups: A study of customers in the South African fast food industry." South African Journal of Business Management 41, no. 1 (2010): 1–9. http://dx.doi.org/10.4102/sajbm.v41i1.509.

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The retention of customers has become a key concern for many businesses. Various drivers of loyalty such as satisfaction, loyalty and commitment have, over time, been studied with the objective to improve customer retention. This study reports on the empirical findings in respect of the relationships between various dimensions of a loyalty model for the South African fast food sector and considers differences amongst race groups in respect of perceived quality, value, satisfaction and loyalty.Respondents in this empirical study were consumers drawn randomly from the seven major metropolitan ar
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PRAKASH, SHAKTI. "Service Loyalty Measuring Index For Banking Services: A Comparative Study Of Private And Public Banks." International Journal of Business and Management Tomorrow 1, no. 1 (2013): 2. https://doi.org/10.5281/zenodo.14750345.

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The concept of service loyalty has received much attention from both academics & practitioners in different areas of business, loyalty is the key factor for a competitive edge. The service sector dominates the world economy The finding reveals that Private Banks are performing better than Public Bank on the following dimensions. Attitudinal (SLI2) Cognitive (SLI3) Affective (SLI4) Commitment (SLI5) Private sector Banks proved its worthiness to complete Public Banks with its trust dimension.n Behavioral & Trust of put Banks are strengths & threats for Public Banks. The five Public b
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Saputra, Yanu Ramdhani, Herlina Jayadianti, and Dyah Ayu Irawati. "Customer Loyalty Analysis On Online Travel Agent (OTA) Using American Customer Satisfaction Index (ACSI) And Structural Equation Modelling (SEM)." Telematika 19, no. 3 (2022): 347. http://dx.doi.org/10.31315/telematika.v19i3.7734.

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Purpose: Knowing what affects customer loyalty in Online Travel Agent (OTA) Services. Which will help OTA Services to understand about customer satisfaction and customer loyalty so that they can develop their business in the future in order to get greater customer satisfaction and loyalty.Design/methodology/approach: Using the American Customer Satisfaction Index (ACSI) Model which explains the antecedents and consequences of customer satisfaction. In Antecedent there are variables of User Expectations, Perceived Quality, and Value benefits that have an impact on customer satisfaction variable
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Biscaia, Ana Rita, Maria J. Rosa, Patrícia Moura e Sá, and Cláudia S. Sarrico. "Assessing customer satisfaction and loyalty in the retail sector." International Journal of Quality & Reliability Management 34, no. 9 (2017): 1508–29. http://dx.doi.org/10.1108/ijqrm-03-2015-0039.

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Purpose The effects of customer satisfaction on loyalty have been widely discussed by the academic community. Although the results of the studies reported in the literature are often contradictory, the existence of a relationship between satisfaction and loyalty is acknowledged, despite the influence of moderators and constraints of various kinds. The purpose of this paper is to discuss this relationship in the specific context of the retail sector, since this sector presents major challenges in terms of competition, and efforts placed on customer satisfaction and loyalty are more evident. Des
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Ismail, Zuriati, Mohd Hanafi Azman Ong, Rashidah Mokhtar, Mazlyda Abd Rahman, and Nur Huda Jaafar. "Acceptance of Technology as a Mechanism in Enlightening the Relationship between Technology Readiness Index and Academician’s Loyalty." Environment-Behaviour Proceedings Journal 10, SI31 (2025): 33–40. https://doi.org/10.21834/e-bpj.v10isi31.6931.

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This study aims to explore the effects of the Technology Readiness Index (TRI) (optimism, innovativeness, discomfort, and insecurity) on loyalty via the acceptance of technology use. This study was conducted among 206 academicians using Partial Least Squares with Structural Equation Modeling (PLS-SEM) analysis via a purposive sampling technique. The result reveals 1)optimism and innovativeness have significant positive effects on acceptance of technology; 2)insecurity and discomfort have a significant negative effect; and 3)the effects of acceptance of technology towards loyalty also have a si
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1)Asiah, Mohd Pilus, and Hanipah Hussin ). "THE LOYALTY ATTRIBUTES AND SPECTATORS' INTENTIONS." LOYALTY ATTRIBUTES AND SPECTATORS' INTENTIONS TO WATCH FOOTBALL GAMES: CASE STUDY IN MALAYSIA 2, no. 5 (2013): 01–04. https://doi.org/10.5281/zenodo.3408005.

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- Sports are socially significant activities to enhance national identity. The aim of this study is to investigate the loyalty attributes that have influenced spectators’ intentions to watch football in Malaysia. The variables that were intended to analyze is loyalty factors on spectators’ their intentions to Malaysian football match. The instruments that were used are Model Point of Attachment Index (Trail, Robinson & Dick, 2003) and Behavioral Intentions Scale (Hightower, Brady, Baker, 2002). Stepwise regression were used to analyse data. The results revealed that there is a
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Prakoeswa, Cita Rosita Sigit, Nur Hidayah, and Arlina Dewi. "A Systematic Review on Hospital’s Patient Satisfaction and Loyalty in Indonesia." Open Access Macedonian Journal of Medical Sciences 10, F (2022): 655–64. http://dx.doi.org/10.3889/oamjms.2022.10100.

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Background: Customer loyalty is identified as a critical component of a company's success and profitability including in hospitals. Customer loyalty can only be accomplished if the company can provide high-quality services. The purpose of this study was to understand the influence or factors behind patient loyalty. Methods: Systematic literature review methods were used to process articles found in various journals and databases such as Elsevier, NCBI, Lancet, Springer, Nature, Taylor and Francis, ProQuest, Emerald, JSTOR, Web of Science, and GARUDA SINTA (the Science and Technology Index of e
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Clark, Samuel. "Aristocratic Adaptability in Comparative Perspective. Four aristocracies in different times and places." Virtus | Journal of Nobility Studies 31 (December 31, 2024): 90–100. https://doi.org/10.21827/virtus.31.90-100.

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Review of Peter Coss, The aristocracy in England and Tuscany: 1000-1250 (Oxford: Oxford University Press, 2020, xiii + 528 pp., index); Nilay Özok-Gündogaň, The Kurdish nobility in the Ottoman Empire: loyalty, autonomy and privilege (Edinburgh: University of Edinburgh Press, 2022, xi + 368 pp., index); Stephan Malinowski, Nazis and nobles: the history of a misalliance. Translated by Jon Andrews (Oxford: Oxford University Press, 2020, x + 496 pp., index)
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Sari, Isnar, R. Marsuki Iswandi, and Muhammad Aswar Limi. "Analysis of Customer Satisfaction and Loyalty at Wong Solo Restaurant During the Covid-19 Pandemic in Kendari City." Buletin Penelitian Sosial Ekonomi Pertanian Fakultas Pertanian Universitas Haluoleo 24, no. 2 (2023): 81–87. http://dx.doi.org/10.37149/bpsosek.v24i2.22.

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This study analyzes customer satisfaction and loyalty at the Wong Solo restaurant during the Covid-19 pandemic in Kendari City. The type of data used in this research is primary data obtained through interviews with customers of the Wong Solo restaurant. This research was conducted in April 2022. The research location was determined purposively, and the number of samples in this study was 50 people—sampling using the Accidental Sampling method by specifying several criteria. The customer satisfaction index (CSI) and Brand Loyalty analysis are used. The results of this study indicate that the C
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Syahwiati, Aisya Sukma, and Ellen Theresia Sihotang. "Keterlibatan Gen-Z pada Merek m-BCA: Analisis Pengaruh Pengalaman Merek terhadap Kepuasan dan Loyalitas Merek." Journal of Management and Digital Business 4, no. 3 (2024): 491–511. https://doi.org/10.53088/jmdb.v4i3.1184.

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Gen-Z has intensive access to internet technology, which has made it the market share of financial digital services, including banks. The Top Brand Index (TBI) 2024 survey states that m-BCA is included in the first top brand category. Referring to the survey results, this study aims to measure the engagement of gen-Z in the m-BCA brand on brand experience and its influence on the satisfaction and loyalty of the m-BCA brand. The sample used was 200 gen-Z who live in Surabaya and Sidoarjo with judgment sampling technique. The data analysis method used is SEM-PLS. Gen-Z engagement in the m-BCa br
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