Dissertations / Theses on the topic 'MAKE-BUY DECISIONS'
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Nidhi, Akansha, and Fady Riad. "Capacity management and make-vs.-buy decisions/." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/112862.
Full textCataloged from PDF version of thesis.
Includes bibliographical references (page 56).
The oil and gas industry is characterized by unpredictable boom and busts cycles. Companies must manage capacity to be able to quickly meet increasing demand during boom cycles and survive when oil prices go down. During this time, companies resort to in-house sourcing ("Make") or buying externally ("Buy") from suppliers, whichever is rational. Since 2014, the oil field services industry has been in a period of recession, and oil prices have dropped significantly. The company's sourcing team asked us to analyze the Make-vs.-Buy scenarios. Our research has two primary objectives. First, to provide a methodical understanding of key Make-vs.-Buy decision factors for optimized capacity management during an upturn. Second, to develop a 2x2 assessment model that can assist in making the Make-vs.-Buy decision once the recession is over and prices have returned to a normal index. We interviewed research company personnel to get a better sense of their hypotheses: first, quantities ordered vary with boom/bust cycles; second, external pricing rises during boom cycles and falls during bust cycles; third, internal sourcing has a unified price that does not change with the boom/bust cycle. We tested the company's hypotheses with a limited set of product data but could not verify them. To better assess the situation, we researched the factors considered by theorists when making a Make-vs.- Buy decision. Based on this research, we identified four assessment criteria -- strategic, technological, market and economic factors -- that are intrinsic as well as extrinsic to the company throughout the entire decision making process. Furthermore, we created a model to test boom and bust circumstances and provide a better testing mechanism for boom and bust cycles.
by Akansha Nidhi and Fady Riad.
M. Eng. in Supply Chain Management
Ekelund, Martin, and Erik Pettersson. "Make or buy? : Developing a generic framework for make-or-buy decisions at Cardo AB." Thesis, Linköping University, Logistics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-57288.
Full textCardo AB is an international corporate group that has performed major organizational changes the last few years. These changes utilize possible synergies that exist in a corporate group. One of the initiatives is that Cardo wants to develop a model for make-or-buy decisions. Therefore, the purpose of this thesis is stated as:
The study’s purpose is to develop a generic model for make-or-buy decisions at Cardo.
To develop the model, a theoretical study was conducted, where four main aspects were identified: core capability, risk, cost and relationship. For each aspect, a tool to define what the aspects consist of was identified. The aspects were combined together into a model, called model version 1. To enhance and adjust the model to suit Cardo’s situation, an empirical study was conducted. In the empirical study, it was investigated how different sites within Cardo are currently working with make-or-buy decisions. Moreover, in the empirical study it was also revealed how Cardo is dealing with each of the aspects identified in theory. The combination of theory and empirical study formed the enhanced model, called model version 2. The last step in the procedure was to let several end-users review the model and suggest improvements. After this step, the final model was formed, called model version 3.The model combines the best practices from Cardo with the latest theoretical aspects. Using this model will help Cardo deal with make-or-buy decisions in a structured way. The model highlights the importance of connecting business strategy with the core capabilities of Cardo and provides a tool to identify this connection. Furthermore, the model highlights risks connected to outsourcing and provides tools to identify these risks. The model also applies a total cost approach. To calculate the different costs, a model is presented that functions as a guide when quantifying costs. Lastly, the model shows the importance of developing a proper relationship with the supplier according to the strategic importance of the product.Cardo AB is an international corporate group that has performed major organizational changes the last few years. These changes utilize possible synergies that exist in a corporate group. One of the initiatives is that Cardo wants to develop a model for make-or-buy decisions. Therefore, the purpose of this thesis is stated as:The study’s purpose is to develop a generic model for make-or-buy decisions at Cardo.To develop the model, a theoretical study was conducted, where four main aspects were identified: core capability, risk, cost and relationship. For each aspect, a tool to define what the aspects consist of was identified. The aspects were combined together into a model, called model version 1. To enhance and adjust the model to suit Cardo’s situation, an empirical study was conducted. In the empirical study, it was investigated how different sites within Cardo are currently working with make-or-buy decisions. Moreover, in the empirical study it was also revealed how Cardo is dealing with each of the aspects identified in theory. The combination of theory and empirical study formed the enhanced model, called model version 2. The last step in the procedure was to let several end-users review the model and suggest improvements. After this step, the final model was formed, called model version 3.The model combines the best practices from Cardo with the latest theoretical aspects. Using this model will help Cardo deal with make-or-buy decisions in a structured way. The model highlights the importance of connecting business strategy with the core capabilities of Cardo and provides a tool to identify this connection. Furthermore, the model highlights risks connected to outsourcing and provides tools to identify these risks. The model also applies a total cost approach. To calculate the different costs, a model is presented that functions as a guide when quantifying costs. Lastly, the model shows the importance of developing a proper relationship with the supplier according to the strategic importance of the product.
Perrons, Robert K. (Robert Kirby) 1972. "Make-buy decisions in the U.S. aircraft industry." Thesis, Massachusetts Institute of Technology, 1997. http://hdl.handle.net/1721.1/10245.
Full textPerrons, Robert Kirby. "Make-buy decisions in the face of radical innovations." Thesis, University of Cambridge, 2004. https://www.repository.cam.ac.uk/handle/1810/236598.
Full textDebbink, Thomas M. "MAKE-BUY DECISION MAKING: A MULTI-THEORETICAL EXAMINATION." University of Cincinnati / OhioLINK, 2001. http://rave.ohiolink.edu/etdc/view?acc_num=ucin997977397.
Full textGoehlich, Robert A. "Make-or-buy decisions in aerospace organizations essays on strategic efficiency improvements." Wiesbaden Gabler, 2008. http://d-nb.info/992136121/04.
Full textCáñez, Olvera Laura Esther. "Industrial make-or-buy decisions : developing a framework and a practical process." Thesis, University of Cambridge, 2001. https://www.repository.cam.ac.uk/handle/1810/251770.
Full textBrady, Tim. "Software make or buy decisions in the first forty years of business computing." Thesis, University of Sussex, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363359.
Full textRother, Steve. "Make-or-Buy-Entscheidungen für die Energiebereitstellung von Industrieunternehmen – ein Bewertungskonzept." Doctoral thesis, Universitätsbibliothek Chemnitz, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:ch1-qucosa-212134.
Full textFernandez, Martinez Pablo Enrique. "THE MAKE-OR-BUY DECISIONS IN ITALCEMENTI PACKING SOLUTIONS : A quantitative approach in the global purchasing strategy context." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-102835.
Full textNguyen, Hung Phu. "The Values, Institutions, and Market Factors in the Make-or-Buy decisions of the United States Postal Service." The Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=osu1228176136.
Full textHjerm, Oscar, and Felix Drangel. "Underlying motives affecting an original equipment manufacturer’s make-or-buy decisions in the reverse-flow of electric vehicle batteries." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-21967.
Full textBakgrund: Elfordon har fått ökad uppmärksamhet på grund av deras möjlighet att bidra med flertalet miljömässiga, sociala och hälsoassocierade fördelar. Det har lett till ett accelererande teknologiskt skifte från traditionella förbränningsmotorerna till elfordonsbatterier. Eftersom det kvarvarande värdet i batterier på eftermarknaden är hög blir eftermarknadsaktiviteter såsom fabriksrenovering, återanvändning i andra applikationer och återvinning mer och mer viktiga för att ta del av marginaler från värdeskapande i värdekedjan. Dock har dessa eftermarknadsaktiviteter, i kontexten av batterier, inte historiskt sett varit en kärnverksamhet inom fordonsindustrin. Under perioder av teknologisk förändring behöver företag bedöma hur organisationen kan integrera, bygga vidare och ställa om interna och externa kompetenser för att anpassa sig till den dynamiska omgivningen. Det här sätter press på operationella och dynamiska förmågor eftersom slutproduktsleverantörer tvingas omorganisera sin verksamhet för att bli konkurrenskraftiga i den utvecklande industrin. Syfte: Beslut gällande att göra själv, eller att köpa (make-or-buy) har i tidigare forskning utforskats grundligt. Men i kontexten av eftermarknaden av elfordonsbatteriers underliggande motiv som avgör slutproduktsleverantörers make-or-buy beslut är den bristfällig. Syftet med arbetet är att utforska hur dessa motiv påverkar slutproduktsleverantörers make-or-buy-beslut i tillbakaflöden av elfordonsbatterier. Det här arbetet bidrar med en ökad förklaring på hur företag hanterar de åtskilliga integrationsalternativ som finns tillgängliga när de påverkas av externa faktorer, men också är begränsade av egna förmågor. Metod: En kvalitativ inbäddad (embedded) enfallsstudie har utförts i kontexten av den svenska fordonstillverkaren Volvo Group. Fallstudien analyserades genom att använda ett abduktivt tillvägagångssätt. De tre eftermarknadsaktiviteterna fabriksrenovering, återanvändning i andra applikationer och återvinning undersöks för att identifiera hur underliggande motiv påverka make-or-buy besluten. Det här utfördes genom att använda ett paradoxalt synsätt och genom att undersöka både externa faktorer, genom en institutionell lens, och interna faktorer, genom att använda dynamisk kapabilitetsteori. Underliggande motiv blev identifierade genom att använda dialogbaserade informella intervjuer, semistrukturella intervjuer, observationer och företagsdokument där datakällorna triangulerades för att öka träffsäkerheten i resultaten. De underliggande motiven blev identifierade genom att koda första- och andra-ordningens motiv och därefter sattes dessa samman med de identifierade make-or-buy besluten. Resultat: De sex andra-ordningens motiv: inlärning, affärspotential, samtycke, enkelhet i samarbete marknadskonkurrens och osäkerhet blev identifierade faktorer som påverkar make-or-buy beslut. Dessa underliggande motiv kopplades ihop med de identifierade besluten: göra, köpa, samarbeta och limbo. Förutom de traditionella make-or-buy besluten identifierades även limbo som ett alternativ, där limbo i det här arbetet definierades som ett avvaktande tillstånd när man väntar på att osäkerhet ska minska. Det här make-or-buy beslutet var inte förväntat i resultatet och anses i det här arbetet vara en anomali. Slutsats: De identifierade underliggande motiven kom både från interna och externa faktorer vilket visar att ett företag måste använda ett systemperspektiv när de tar make-or-buy beslut. Därutöver är ett företagets förmågor avgörande huruvida de har en potential i att integrera operationen alternativt samarbeta. I en miljö som är starkt influerat av osäkerhet, vilket är faktumet i elektromobilitetsindustrin, kan dock företaget ta ett val att varken köpa, göra eller samarbeta i operationen. Istället kan de välja ett stadie av limbo där de organiserar sig för att ha en flexibilitet i beslutet genom att inte binda upp sig på ett alternativ över huvud taget. Styrkan i ett företags dynamiska förmågor att hantera osäkerhet föreslås i arbetet bestämma hur lång tid företaget är fast i limbo. Baserat på detta föreslås ett nytt ramverk som förklarar hur företagets förmågor influerar make-or-buy beslut.
Åkerström, Björn, and Rasmus Skarphagen. "The role of financial and non-financial goals in the make or buy decision at a family firm : A case study on Väderstad AB." Thesis, Internationella Handelshögskolan, Jönköping University, IHH, Centre of Logistics and Supply Chain Management (CeLS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-48697.
Full textSörensen, Kim. "MANUFACTURING FOOTPRINT STRATEGY - COMING OUT OF THE “BLACK HOLE” : A positioning strategy with concept factories supporting the product life cycle and make-or-buy decisions." Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-10017.
Full textThe role of the manufacturing units has a big impact on a company’s business. If competitive priorities and the production weapons can be merged together and describe a factory profile, it can be a factor that provides the competitive advantages for the company. This thesis has two objectives in this area, the industrial and the academic.
The industrial objective will investigate how we can visualize and describe a manufacturing structure and make the desired positioning. The manufacturing footprint structure will be set up according to the performance objectives Innovation, Flexibility, Lead-time and Efficiency representing the product life cycle that also support decisions for the make or buy process. The result is a model that describes the manufacturing structure and a conflict area, or a “Black Hole”, is indentified and is leading to the academic research questions; why most of the manufacturing units are positioned in the conflict area and how to leave the “Black Hole”? The intersection in the views of positioning, knowledge and the network paradox are analysed and a scaled model connected to Dreyfus knowledge model, brings some understanding to the positioning problem.
A process model is proposed for the characteristic profiles of the concept factories and how to move to the desired positions. This concept can be applied on a group of manufacturing units and handle the trade off dilemmas for the separate units by letting a group of units achieve top performance for all the performance objectives. The visualization and relation to the products life cycle can contribute to communication and developing the manufacturing footprint strategy. The model has been tested, in a positioning context for strategic purchasing with experience of supplier quality audits for positioning suppliers, with positive result.
Further research of top performance factories would be interesting to do in order to find out their 8M profiles and identify more trade off dilemmas, connecting them to the different performance objectives in order to support the development in moving to different desired directions.
PREPARE
Hasan, Junaidah. "MAKE OR BUY DECISION AND TECHNOLOGY CHOICE." OpenSIUC, 2018. https://opensiuc.lib.siu.edu/dissertations/1615.
Full textPalmgren, Daniella, and Bränneby Linn. "Outsourcing versus in-house production : Development of a make-or-buy decision model at Atlas Copco Rock Drills AB." Thesis, Linköpings universitet, Industriell ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-119496.
Full textLammers, Markus. "Sourcing decision making in the banking industry." Berlin Pro Business, 2005. http://deposit.ddb.de/cgi-bin/dokserv?id=2675692&prov=M&dok_var=1&dok_ext=htm.
Full textIrsik, Matthew. "A make vs buy truck logistics decision for grain companies." Thesis, Kansas State University, 2017. http://hdl.handle.net/2097/38173.
Full textDepartment of Agricultural Economics
Keith D. Harris
Grain companies in the United States face many different challenges operating in a mature industry with a rich history in agriculture. The purpose of this thesis project is to examine a solution for a grain companies operating in a geographical region with considerable competition. By focusing on differentiation in level of services offered to customers, grain companies can become more profitable. The results of this study offer a solution, which centers on supply chain logistics. The objective of this project is to examine the make vs buy decision for operating a truck and trailer for grain transportation. Determining the decision factors that influence which method is the most optimal and to provide a method of relating the costs associated with each choice. In order to make an economic decision, a Truck Cost Calculator will be created to best reflect the most realistic cost structure for owning and operating a truck and trailer in house during an average crop year for a facility in Pratt County, KS. Other decision factors that are non-economic that provide a strategic benefit to a business will also be part of the project. Using industry data and relevant variables for the cost calculator, the end result is that operating choosing to operate truck logistics in house is the most cost effective option in the make vs buy decision. The optimal choice will differ individually between businesses when a strategic approach is taken to assess whether or not logistics is a core competency in the supply chain.
Mobus, Sandra. "Verticalização e terceirização das atividades logísticas : estudo de casos múltiplos no setor químico." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2012. http://hdl.handle.net/10183/56077.
Full textLogistics allow the company to develop strategies for cost reduction and increase the level of the service offered to the client. For the company to make the decision of executing internally the logistics activities or to outsource these activities is such an important one that in most of the companies this decision is made by the directors or managers. The companies’ trend to keep the focus on the business is a strategy which has been adopted more and more. Consequently, activities out of the core business of the companies are being outsourced. In the sector of distribution of chemicals we can observe the presence of companies that outsource their logistics activities and companies that insource, meaning that there is no unanimity about this in the sector. Given this context, the objective of the research is to analyze the adoption of insourcing or outsourcing of logistics activities in chemicals distribution companies. Thus, the research question is: Why do companies adopt the strategy of insourcing or outsourcing their logistics activities? The qualitative research is descriptive and applied the method of case studies, by investigating multiple cases performed in distributors of chemicals. The research used interviews as sources of evidence and analysis of documents and initially two pilot case studies were made and after corrections two more case studies were made. The results led to the finding of the following factors as drivers of the adoption of the vertical integration of logistics activities: reduce costs, greater control of the operation, increase levels of service and focus on logistics (core competency) were determinants, while having skills and resources and increase customer proximity were important. The factor meet all the requirements of the logistics business was not taken into consideration in the adoption of vertical integration of enterprises. Regarding outsourcing logistics activities, the following factors were identified as motivators of the adoption: reduce asset investment, reduce costs and focus on core business were decisive factors while the factors market expansion and increase the flexibility of the operation were considered important. The factors: have access to external expertise, improve the information technology used and increase levels of logistical service were not considered by companies when they choose to outsource their logistics activities.The dissertation sought to bring contributions to the field of logistics, since it explored and analyzed a theme that is always current and strategic, which is the outsourcing or insourcing of logistics activities, in the same context. For the management practice, the main contribution intended was to provide information that can help the logistics executives in the decision to outsource x insource.
Matthee, Thomas Francois. "Make, buy or rent decision for information systems in the heavy engineering industry / Matthee, T.F." Thesis, North-West University, 2011. http://hdl.handle.net/10394/7032.
Full textThesis (MBA)--North-West University, Potchefstroom Campus, 2012.
Hancock, Rian. "The make-or-and-buy decision for in-house legal department : a concurrent sourcing approach." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59836.
Full textMini Dissertation (MBA)--University of Pretoria, 2017.
nk2017
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
Rudolph, Leslie Prince 1969. "Development of a decision framework and a knowledge management system for make/buy determinations in manufacturing." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/9780.
Full textIncludes bibliographical references (leaves 70-72).
This thesis describes a process for managing manufacturing sourcing decisions for final products and specifically addresses the Make/Buy issue. Background information describes the steps undertaken to develop this process, including a summary of best practice information. The process has three main elements that are described in detail: ** A strategic management system with concepts and tools that facilitate the determination of the focus for internal and external manufacturing. ** A tactical process consisting of two frameworks and associated tools. The first framework guides a project team through the Make/Buy decision for new products. The output of this framework is the determination of the optimal manufacturing site for a particular product. The second framework guides the corporation through a periodic review of the plant/product matrix. This review facilitates re-optimization of the system in response to the continuously evolving business environment. ** A knowledge management system describing how various functions and levels in the organization must interact to ensure that decisions made at the tactical level are congruent with the strategic direction. The knowledge management system includes tools to enhance the communication of manufacturing sourcing information throughout the organization. This process was developed especially for the Polaroid Corporation, yet the concepts and elements of the process are relevant to any organization wishing to optimize the manufacturing sourcing process.
by Leslie Prince Rudolph.
S.M.
M.B.A.
Weber, Deisi Luana Diel. "Sourcing decision: a behavioral perspective, a replication of david hall teses." Universidade do Vale do Rio dos Sinos, 2015. http://www.repositorio.jesuita.org.br/handle/UNISINOS/5224.
Full textMade available in DSpace on 2016-05-02T17:58:26Z (GMT). No. of bitstreams: 1 Deisi Luana Diel Weber_.pdf: 569327 bytes, checksum: 355337b56ffb691e0e6bd0005f05fc4d (MD5) Previous issue date: 2015-12-10
UNISINOS - Universidade do Vale do Rio dos Sinos
This research presents an investigation about the decision-making process regarding Make or Buy, trying to understand which variables most influence this decision to insource some activities, to outsource others, or to better estimate a percentage to combine both. The dependent variable on our research is the behavioral decision-making process, measuring the influence received by cost, quality, and monitoring. Trying to understand if differences between these independent variables influence how managers make their decision in the context of insource or outsource production. In order to test this model empirically, an experiment research was conducted, on the basis of eight different scenarios, which simulate a purchasing decision situation ranging the variables costs, quality, and monitoring of suppliers between High and Low, to understand the relationship of these constructs with the decision-making process of Brazilian managers. It was performed with a sample of 211 students from the Production Engineer course at Universidade do Rio dos Sinos (Unisinos). The data was analyzed using statistical technique ANOVA. The results demonstrate that managers consider cost variation to decide about how much to internalize and how much to outsource. They change their choices when quality is higher in their suppliers than inside the company. They also evaluate manager capability to control costs over their suppliers and on their process inside the company. However, they do not change their sourcing decision due to supplier’s monitoring variation, neither when quality monitoring is considered. This issue was already addressed in Hall’s study (2012) conducted in the United States. Thus, we decided to replicate his in Brazil in order to check if in a different environment, with other economic, politic, social, and regulatory situation, the manager will change their decisions. Nevertheless, after comparing both studies, we realize that the same hypothesis was supported in both studies, what means that even in another context the same variables are considered to base managers sourcing decision.
Blomkvist, Klas, and Samuel Cervall. "Globala försörjningsbeslut i en industriell kontext." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-32257.
Full textSyfte – Syftet med denna studie är att undersöka vilka faktorer som bör beaktas vid ett försörjningsbeslut för att säkerställa ett långsiktigt korrekt beslut och vilka av dessa som kan kvantifieras i en kalkylmodell. För att uppfylla syftet har följande två frågeställningar formulerats: Vilka faktorer bör beaktas vid ett försörjningsbeslut? Vilka av dessa faktorer som bör beaktas kan kvantifieras i en kalkylmodell? Metod – För att uppfylla studiens syfte genomfördes en fallstudie. Med hjälp av intervjuer och dokumentstudier har fallstudien genererat empirisk data. Utifrån det teoretiska ramverket, som skapats genom litteraturstudier, har data tolkats och analyserats. Detta har gett upphov till studiens resultat. Resultat – Faktorer som bör beaktas vid ett försörjningsbeslut har identifierats och kategoriserats i fyra övergripande kategorier: enhetskostnad, logistikfaktorer, kapabilitetsfaktorer och riskfaktorer. Dessa faktorer har kvantifierats i en kalkylmodell. För vissa riskfaktorer som är svåra att kvantifiera har en förberedande beslutsmodell skapats. Implikationer – Kalkylmodellen som presenteras i denna studie beaktar både tillverka/köp-beslutet och lokaliseringsbeslutet. Kalkylmodellen tar hänsyn till dolda kostnader som sällan beaktas vid dessa typer av beslut. Detta möjliggör ett långsiktigt korrekt försörjningsbeslut. Begränsningar – Riskfaktorer är fortsatt svåra att kvantifiera och därmed kostnadsbestämma. Detta gör det svårt att inkludera dem i en kalkylmodel. Då fallstudien genomfördes på endast ett fallföretag är kalkylmodellen lämpad för företag med liknande förutsättningar. Det är därför svårt att säga hur väl kalkylmodellen stämmer för företag i andra kontexter.
Aceituno, Thiago Karam. "Elaboração de modelo de tomada de decisão "Make or Buy" para empresas do segmento industrial de autopeças /." Guaratinguetá, 2018. http://hdl.handle.net/11449/182590.
Full textCoorientador: Vagner Cavenaghi
Banca: Jorge Muniz Junior
Banca: Antonio Henriques de Araujo Junior
Resumo: Ser competitivo no setor industrial pressupõe, dentre outros fatores, tomar as decisões corretas. Para tal, o melhor uso das informações disponíveis é fundamental. Este estudo tem por objetivo propor a criação de um modelo de auxílio para tomada de decisão, por meio de um estudo de caso, entre produzir internamente ou terceirizar a produção de determinados itens. O trabalho de pesquisa foi baseado no método pesquisa-ação e após revisão da literatura identificou-se fatores econômico-financeiros, operacionais e estratégicos como críticos para a tomada de decisão, sobre produzir ou comprar, e consequente sucesso da organização. Este estudo demonstra como utilizar um modelo de tomada de decisão, onde decide se a produção permanece dentro da organização ou se é terceirizada após minucioso processo de seleção de parceiros em uma empresa multinacional de grande porte, com 30 plantas, presente em 14 países, mais de 15 mil funcionários, do segmento de autopeças, em unidade situada no interior do estado de São Paulo. O estudo se limita a elaborar um modelo de tomada de decisão baseado em uma ferramenta MCDM (Mutiple Criteria Decision Making) sem validá-lo em larga escala. Após pesquisa e breve avaliação sobre alguns dos modelos MCDM mais populares disponíveis, adotou-se o AHP (Analytic Hierarchy Process) por sua interface mais simples e quantitativamente, com maior número de publicações e citações quando relacionados ao tema automotivo, o que demonstra que foi mais estudado. O modelo c... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: Being competitive in the industrial sector presupposes, among other factors, making the right decisions. To this end, the best use of available information is critical. The purpose of this study is to propose the creation of a decision making model to support the process, through a case study, between producing internally or outsourcing the production of certain items. The research work was based on the research-action method and after reviewing the literature, it has been identified economic-financial, operational and strategic factors as critical for decision-making, producing or buying, and consequent success of the organization. This study demonstrates how to use a decision-making model, driving the decision to wether the production remains within the organization or if it is outsourced after a thorough selection process of partners, in a large multinational company with 30 plants present in 14 countries, of 15 thousand employees, in the auto parts segment, in a unit located in the interior of the state of São Paulo. The study is limited to elaborating a decision-making model based on a MCDM (Mutiple Criteria Decision Making) tool without validating it on a large scale. After research and a brief evaluation of some of the most popular MCDM models available, the AHP (Analytic Hierarchy Process) was adopted for its simpler and quantitative interface, with a greater number of publications and citations when related to the automotive theme, which more studied. The created mod... (Complete abstract click electronic access below)
Mestre
Ricketts, Philip M. "Modeling the "Make-or-Buy" Logistics Decision: An Empirical Analysis of the Logistic Decision Drivers for Suppliers and Manufacturers in Vendor Managed Inventory Relationships." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc278404/.
Full textOnemli, Muharrem Burak. "Three essays on regulatory economics." Diss., Manhattan, Kan. : Kansas State University, 2010. http://hdl.handle.net/2097/4258.
Full textKöhler, Florian. "Reps or agents or both: Managers' rationale behind how to organize the sales function : About the rationale of decision-makers in manufacturing companies of the Swedish prefabricated wooden house industry behind the organization of sales forces." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-30273.
Full textÖhlin, Ebba. "The decision behind outsourcing New Product Development : An exploratory case study in the context of technical products." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78905.
Full textI dagens globala affärsvärld och företags konstanta strävande efter högre kvalité och lägre kostnader, så är utkontraktering en populär strategi att använda. Denna avhandling avser att studera utkontraktering i samband med ny produktutveckling (PU). Syftet med forskningen är att bidra till området för verksamhetsstyrning genom att förbättra förståelsen i beslutsfattande för utkontraktering av ny produktutveckling genom att undersöka vilka faktorer som påverkar beslutet av att utkontraktera. För att uppfylla detta ska forskningsfrågan Vad påverkar valet mellan att köpa eller göra i utkontraktering av ny produktutveckling? besvaras. Genom att genomföra en explorativ fallstudie och utföra semistrukturerade intervjuer så kan de påverkande faktorerna bakom utkontraktering av PU genereras. Resultatet visade att kompetens, tid, service, kostnad, strategi och förmågan att samarbeta med leverantör är viktiga faktorer att ta hänsyn till vid beslutet. Faktorerna analyserades och jämfördes med transaktionskostnad- och resursbaserad teori som är vanliga teoretiska teorier att applicera för att förstå ett företags strategiska beslut. De framtagna faktorerna användes också gör att konstruera en kostnad- och beslutsmodell som kan användas som stöd och hjälp för företags beslutsfattande och öka förståelsen för hur beslutet av att utkontraktera PU görs. Resultatet ger stöd till tidigare forskning som menar på att beslutet av att utkontraktera är komplext vilket innebär att flera faktorer påverkar beslutet och alla faktorer behöver bli betraktade för att kunna få en heltäckande förståelse för beslutet. Resultatet visade också på att ingen av de teoretiska perspektiven kan ensamt förklara beslutet av att utkontraktera PU, utan de behöver bli integrerade med ett annat perspektiv för att fullt kunna förklara beslutet. En rekommendation till framtida forskning kan vara att undersöka praktisk tillämpning av kostnadsmodellen och beslutsmodellen och hur de kan användas i andra kontext.
Ilten, Paul. "Ansätze für profitables Wachstum von BPO-Dienstleistern." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2015. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-175529.
Full textIn this thesis it is studied how a theory-based assessment of business processes regarding their adequacy for outsourcing can be carried out and what starting points for profitable growth of Business Process Outsourcing (BPO) providers in Germany can result from the application of such a methodology. For this purpose a three step approach is taken. As a first step a theory-based concept of an assessment model to determine the adequacy of outsourcing business processes is developed. As a second step possibilities for transferring the concept of this model to real life applications are examined. In a final third step it is shown how the assessment model developed here can be used as part of the marketing activities of BPO companies to contribute to their profitable growth
Cervi, André Felipe Corrêa. "Fazer ou comprar: proposta de uma estrutura para o processo decisório e aplicação de métodos de decisão multicritério." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/18/18156/tde-18092017-100953/.
Full textThe make or buy decision is a classical decision problem in operations management and it is difficult to make because of its very nature (multiple criteria). To better contend with these challenges, many decision makers choose Multi-Criteria Decision Making (MCDM) techniques to support their decisions. The aim of this work is to develop a methodology to support the make or buy decision and the use of the multi-criteria decision methods in this context. The specific objectives are: (1) to conduct a literature research about multi-criteria decision making techniques to support the make or buy decision; (2) to propose a structured decision framework to the make or buy problem; (3) to propose appropriate methods for categorization or ordering at different stages of the process, including methods that support group decisions and; (4) to perform a comparative study of multi-criteria decision-making methods for the make or buy problem. The objectives of this work were fully achieved by bringing contributions such as: a systematic literature review on multi-criteria decision-making methods for the make or buy problem; A decision framework to support the make or buy decision; The application of methods that were not found in the systematic literature review for the problem of make or buy problem; Application of methods that support the group decision problem and; The comparison between two techniques for categorization purposes and two for ordering purposes.
ALESTRÖM, FRIDTJOF GUSTAF. "Adoption of New InformationTechnology : A case study on a Norwegian governmentalorganization." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-299874.
Full textIT-sektorn är i ständig förändring och ny IT blir ständigt tillgänglig. Detta gör det möjligt för organisationer att ta sig an ny IT i motsvarande snabba takt. Det är dock inte säkert att implementering av ny IT bidrar positivt till organisationens befintliga applikationsportfölj. Därför är syftet med denna studie att ge insikt om hur organisationer tar sig an IT och de faktorer som är viktiga för att säkerställa positiva effekter från adoption av ny IT. En fallstudie, bestående av semi-strukturerade intervjuer genomfördes på en norsk statlig organisation. Majoriteten av befintlig litteratur inom fältet beskriver IT-adoption för kommersiella vinstdrivande organisationer. Eftersom fallstudieorganisationen är en statlig organisation kommer denna studie också att undersöka hur det påverkar IT-adoption i organisationen. De empiriska resultaten från denna studie visar att det finns ett syfte med en strategi för att adoptera ny IT till en befintlig applikationsportfölj. Ett ramverk som beskriver adoptionsprocessen och faktorer som är viktiga för en framgångsrik adoptionsprocess av ny IT finns framtaget. De empiriska resultaten visar också att det att vara en statlig organisation inte påverkar adoption av IT i särskilt hög grad. Resultaten visar dock att andra aspekter av varje enskild organisation kan ha mer inflytande på adoptionsprocessen.
Smith, Craig R. "Make or buy? a theoretical and empirical investigation of public sector contracting decisions /." 2007. http://purl.galileo.usg.edu/uga%5Fetd/smith%5Fcraig%5Fr%5F200712%5Fphd.
Full textRother, Steve. "Make-or-Buy-Entscheidungen für die Energiebereitstellung von Industrieunternehmen – ein Bewertungskonzept." Doctoral thesis, 2014. https://monarch.qucosa.de/id/qucosa%3A20576.
Full text"Is the make-buy decision process a core competence?" International Center for Research on the Management of Technology, Sloan School of Management, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/2605.
Full textCover title. "January 1996."
Includes bibliographical references (p. 30-32).
Sponsored by MIT programs (Leaders for Manufacturing, International Motor Vehicle Program, Industrial Performance Center, Japan Program, International Center for Research on the Management of Technology) and the ONR.
Woest, Christo. "Factors that affect the make or buy decision at Dalein Feeds." 2011. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000496.
Full textThis research study investigated the strategic business processes involved in make-or-buy decisions at Dalein Feeds from a theoretical and practical perspective. The main aim of study was to develop a make-or-buy decision making framework, and then comment on and provide recommendations for Dalein Feeds with regards to the make-or-buy options of certain products which were under review. The research study ends with a conclusion and recommendations as to how this framework should be used by the decision makers of the company.
Wu, Chia-Mei, and 吳佳玫. "Make or Buy Decision with Considerations of Manufacture Yield and Profit." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/55462621602113244674.
Full text逢甲大學
工業工程與系統管理學研究所
96
Make or buy decision is recognized as a way to gain flexibility and to reduce operation risks. In high competitive and quickly change environment, enterprise can perform make or buy decision to gain competitive advantages. This paper develops a financial model to evaluate cost and profit for make or buy decision. In this approach we model the relationships of three uncertainly variables which are product price, production quantity and yield in a financial model, and then use real option approach to estimate the value of flexibility for make or buy decisions. Enterprise can use the model to analyze the relationships of manufacture yield and profit for planning the strategy of make or buy decisions.
Wu, Min-Sheng, and 吳閔勝. "“Make or Buy” Decision Process for Parts of Weapon System: A Case Study." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/16700628135625067413.
Full text國立清華大學
工業工程與工程管理學系工程碩士在職專班
95
The industrial patterns are always changing between vertical integration and horizontal collaboration based on the Double Helix model theory published by Fine (1998). Under the military independence policy in Taiwan, the weapon system industry belongs to vertical integration pattern and the government sets several types of military arsenals to make the product and services of weapon system by itself. However, the weapon system industry in Taiwan is moving towards to horizontal collaboration pattern from vertical integration pattern because of the change of environment. Therefore, no matter issues about privatization policy of military arsenals discussed from perspectives on organization and operation levels or issues about national defence outsourcing policy from perspectives on products or service, it can be regarded as researches of different levels of make-or-buy decisions. Buchowicz (1991) has submitted an idea that: For the make-or-buy study, we were similarity confronted with a lack of empirically-based theory and the comparative case approach appeared to be a most appropriate research vehicle. As far as the make-or-buy decision is concerned, the enterprise seldom develops a formal decision process to be followed and most managers make the decisions according to previous experiences. Compared to other industries, the thinking of make-or-buy decision process in weapon system industry in Taiwan is also difficult to be known, therefore, the research investigates its background and characteristics in the beginning and then analyzes its clockspeed and Double Helix model in Taiwan’s weapon system industry. Finally, the research choose some weapon system to go further research. Based on the understanding of the weapon system in Taiwan, the research uses case study to analyze the relationships and roles of supply chain team members from the perspectives on Supply-Chain Operations Reference-model (SCOR). As the interactions of the supply chain team members, we can realize the make-or-buy decision factors in Taiwan’s parts of weapon system and then establish its decision process. Furthermore, the research shows the decision model to enhance us to know how the military arsenals officers make the make-or-buy decisions of parts of weapon system in Taiwan.
Fu, Hsueh-Hsing, and 傅學興. "A Case Study of Make or Buy Decision Framework on Optical Communication Products." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/06595637286335081356.
Full text國立清華大學
工業工程與工程管理學系碩士在職專班
101
The global optical communications industry in 2000 outbreak at the end of "telecommunications market bubble", which make the global optical communications industry into a long period of depression. Taiwan development of optical communications industry as a whole has also been seriously affected, after 4~5 years of downturn, after the consolidation, elimination, merge changes, finally are rational investment in the telecom industry, client growth and demand for bandwidth increases along with the world optical communication market moves into a stable growth track. Enterprises in the wave of a strong recovery in time to stand out, How to plan and design a good supply chain, how having the right to make or buy decision points, as well as how to manage outsourcing work, Taiwan business topics of critical importance. This papers on to Taiwan optical communications industry in the most with competitiveness of active component industry for research object, research of purpose is wanted to through make or buy decision-making mode related literature, and books and supply chain design for theory based, discussion optical communications products make or buy decision-making of key factors, as analysis main schema is select has reference Eric Sislian &; Ahmet Satir (2000) of strategic sexual make or buy decision-making process finally combined with outsourcing management program to develop optical communications products are strategic make or buy decision analysis framework , Empirical results show: (1) Optical Communication Products make or buy decisions critical factors that should contain a strategic level and tactical level two dimensions for analysis. Strategic level you need to consider "business strategy", "supply chain risk" and "economic factors" in three main decision-making factors you need to consider the tactical level "process capability", "process stability" and "outsourcing strategies risk" three secondary decision factors. (2) Optical Communication Products make or buy decision-making structure, the management procedures should be included in outsourcing, which includes "procurement strategy" and "supplier evaluation" management activities, so making optical communication products make or buy decision-making process, not only consider the make or buy decision-making level of the problem, but both the purchasing and supplier management functions, decision analysis model to enhance the authenticity and value of the company. Also provide related or are interested in industry and academia as a reference. Keywords : optical communications, make or buy, outsourcing management, procurement strategy, supplier evaluation
Chang, Victor, and 張木榮. "Make or Buy Decision Process for Taiwan Wireless Surveillance Industry: A Case Study." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/45224553090430872140.
Full text國立清華大學
高階主管經營管理碩士在職專班
93
The 21st Century is a century when the hi-tech industry is going to encounter radical and rapid changes. Future competition strategy will evolve from company vs. company to supply chain vs. supply chain. Individual companies that wish to excel and succeed in the fast clockspeed industry climate, must focus on their core competence and consign non-core business to qualified suppliers based on the application and execution of a well-designed supply chain management. The research subject in this thesis is T Company in the wireless surveillance industry. The thesis aims at exploring how to design and manage supply chain for the said industry in a high-clockspeed and short life-cycle environment, and how to apply Double Helix model to determine the best make-or-buy decision making timing, so as to enhance individual firm’s core competence at the face of sharp competition and dwindling profit margin. The purpose in this thesis is to examine the critical factors in the make-or-buy decision making for the wireless surveillance products by conducting a case study on T Company; and therefore, propose an effective decision-making framework. The thesis uses the competitive advantages of T Company and a working supply chain layout to examine the make-or-buy decision making on T Company’s various series of products. The research result proofs: 1. The five critical factors involved in the make-or-buy decision making for wireless surveillance products are: (1) competitive advantages, (2) demand flexibility, (3) enhancement of future core competence, (4) modularization of components, and (5) availability of qualified suppliers. 2. Either applying the frameworks proposed by Sislian and Satir(2000) or using the architecture developed by Fine and Whitney (1996) to analyze T Company’s make-or-buy decision making, the result is proved to be identical. The conclusion reached can be applied to different companies in the industry.
方祥合. "“Make or Buy” Decision Process for Component of TFT-LCD Equipment: A Case Study." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/58224261917793080530.
Full text國立清華大學
工業工程與工程管理學系碩士在職專班
99
With the increase of 7.5 and 8.5 generation large glass substrate factories in Taiwan and China, the demand for related equipments and accessories grows much stronger. Accordingly, transportation cost is raised as a result of the trend of the large glass substrate. Therefore, strengthening large glass substrate technology and corresponding in-house supply chain are key factors in the success of business. For example, a case company plans to develop equipment in large LCD glass substrate to carry Cassette products; however, it will confront a decision that whether to expand immediately. What’s more, with the consideration of existing human resource and factory capital, the decision determines the competitiveness of a company. First, the thesis analyzes some papers, which are related to make or buy decision structure, Delphi Method, and the effect of strategic make or buy decision, as research theoretical foundation. Second, this research intends to analyze product supply chain of some companies with SCOR approach, which includes upstream firm (Source), midstream firm (Make), downstream firm (Delivery) and (Return) models. Last, the study examines Make model by in-house production or outsourcing decision. Moreover, we conclude appropriate modified decision structure and evaluation indicator from adjusting Delphi Method, referring to strategic in-house or outsourcing structure and evaluation indicator proposed by the scholar(Goehlich, 2009), and considering different characters of the company. Last but not the least, this research summarizes corporation strategic goal and the effect factors of the trend of in-house and outsourcing structure. Moreover, the analysis is given to TFT-LCD Equipment industry and related supply chain company for decision reference.
黃祐鈞. "A Case of Make or Buy Decision Framework on production process of TFT-LCD." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/96256509674603896026.
Full text國立清華大學
工業工程與工程管理學系碩士在職專班
101
Abstract The trade-offs between making a product in- house and buying it externally are well known to most senior executives. The “buy” approach— a manufacturer purchasing a necessary part from an outside source—frees up resources, reduces capital demands, increases flexibility and improves returns on capital employed, but in a tough market companies may seek to avoid potential quality concerns and supply risks. On the other hand, a “make” approach—developing and building that same necessary part internally— enables the company to utilize available internal capacity; absorb fixed costs and protect intellectual property. but it can lead to unnecessary complexity and divert time and attention away from higher- value activities. This thesis takes Flat panel display of Taiwan as research, main objective of research is make or buy related books and references as basic theory, investigate the crucial element of flat panel industry make or buy decision. In addiction, through process modularity tangency, define production process which enterprise could make modularity. Base on the database collection and interviews, the subjective appraisal is more often used in the company "Make or Buy" model. This research takes the structure of positivism in " make vs. buy decisions." by Mohsen (2011) & Platts (2002) against cases to be referred to "make or buy" decision in each modularity production process. Through this thesis research, the decision model of Platts offered a more confidence answer to us for now and further prediction on this subject. Using the “Make or Buy” theory to inspect the TFT-LCD production process, the first stage is using Mohsen (2011) “Core competency” and “Resource-Based View” to find out the main competetive process. The next is using Platts (2002) theory as ”Technology & Manufacturing Processes”、”Costing”、”Supply Chain Management & Logistics”、”Support System” for the none-competetive process to do the AHP analysis to make the final decision. In the first stage for TFT-LCD process, we find out the Array, CF and Cell process are the main competitive process. In the second stage to evaluate JI and MA production flow, we get the Buy is higher weighted point than Make in MA processs. Also, the study case in company result is aligned and approved the “Buy” method in MA can get more competitive than “Make”mothed. Under the study case get approved by company, the “Buy or Make”decision structure could provide for comapy to decise the process if it will be “Buy” or “Make”, and also could be the reference for company management and development. Keywords:Flat panel display、Make or Buy、Modularity、Decision
Yu-Yen, Wu, and 吳毓晏. "The Impact of Uncertainty of Demand Variance on Make-or-Buy Decision in Two-Periods." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/21718040079743101374.
Full text中國文化大學
會計研究所
93
In the traditional managerial accounting textbook, the quantitative analysis of make-or-buy often compares with their relevant costs, and assumes that the demand for parts or components is known. In fact, there is much uncertainty around the world, and managers aren’t so lucky to deal with the certain problems that can’t see the results. Moreover, it is not until manufacturers make a prediction of the demand for periodical parts or components that those make a crucial regulation of make-or-buy decision based on practical demand of early period and on the range of predictive demand of this pe-riod. Hence, this paper discusses the impact of make-or-buy decision experiences over analysis of decision in two-periods under the circumstance of uncertainty of demand in the first period. This paper show that increases in uncertainty of demand will be a great benefit to the outsourcing decision under the circumstance of uncertainty of demand in two-periods. Besides, when the difference between make-or-buy fixed costs decreases in the first period, or the difference between make-or-buy united variable costs increases in two-periods, self-making in two periods is more beneficial way. On the contrary, when the difference between make-or-buy fixed cost increases in the first period or the difference between make-or-buy united variable cost decreases in two-periods, out-sourcing in two periods is more better way.
Lo, Gyver, and 羅仁忠. "Competitive Advantage and Make or Buy Decision of Mask Supply in IC Foundry - A Case Study of T & U company." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/19063856556330094942.
Full text國立交通大學
管理學院碩士在職專班管理科學組
96
IC foundry industry is developing point in our country.It predicts total output value in global IC total sales volume will reach 14% and total capacity in global manufacture capacity will reach 30% in the year of 2010.As to the cost of IC mask increasing with process change,the mask supply chain stands a key role in the industry.This research collect and summary the inferiority information,then use the “Comprehensive Make-or-Buy Decision Tree”,“Efficiency Tradeoff Model” and “Resource Sourcing Strategy” to confer the competition advantage of mask supply-chain Management and strategy-vertical integration or outsourcing of T and U company. Semiconductor industry is critical to Taiwan’s economy.Sophisticated and complete industry structure has been developed over the past 20 years.Now,semiconductor is one of the “flagship” industries in Taiwan,and represents a significant role to Taiwan’s economy.This case study showed the related mask supply chain management experience of both international IC foundry.Taiwan’s IC companies can benchmark with them,and also find out their advantageous resource strategy. This research reveals that mask supply strategy – vertical integration in T company adapted to take tapered integration strategy and strategy allicance with international IDM company to develop new mask technology.T company is the largest decicated semiconductor foundry in the world,providing the industry’s leading process technology and other leading-edge foundry services,such as mask making.So both of T company and his customers can take the competitive advantage.The mask supply strategy – outsourcing in U company adapted to take long term contract,strategy alliance and parallel sourcing policy.By establish and manage strategic partner relationship with mask supply chain members,and the strategic resource of successful mask supply chain management to develop competitive advantage and leverage of outsourcing.
Ilten, Paul. "Ansätze für profitables Wachstum von BPO-Dienstleistern: Marktbearbeitungsmöglichkeiten auf Basis theoretisch-konzeptioneller Ansatzpunkte zur Bedarfsermittlung." Doctoral thesis, 2014. https://slub.qucosa.de/id/qucosa%3A5711.
Full textIn this thesis it is studied how a theory-based assessment of business processes regarding their adequacy for outsourcing can be carried out and what starting points for profitable growth of Business Process Outsourcing (BPO) providers in Germany can result from the application of such a methodology. For this purpose a three step approach is taken. As a first step a theory-based concept of an assessment model to determine the adequacy of outsourcing business processes is developed. As a second step possibilities for transferring the concept of this model to real life applications are examined. In a final third step it is shown how the assessment model developed here can be used as part of the marketing activities of BPO companies to contribute to their profitable growth.:1 Einführung: Organisationen im Wandel 1.1 Problemstellung 1.2 Zielsetzung der Arbeit und wissenschaftliche Vorgehensweise 1.3 Stand der Publikationen 2 Business Processs Outsourcing: Entwicklung, Systematisierung und Definition 2.1 Entwicklung des Business Process Outsourcing 2.2 Systematisierungsansätze für die Begriffe Sourcing und Outsourcing 2.3 Definition und Abgrenzung des Business Process Outsourcings 3 Entwicklung eines theoretisch-konzeptionellen Modells zur Bedarfsermittlung an BPO-Leistungen 3.1 Grenzen der Theorieauswahl 3.2 Vorstellung ausgewählter theoretischer Ansätze 3.3 Klassifizierung von Entscheidungsmodellen 3.4 Multikriterielle Entscheidungsmodelle 3.5 Eingrenzung der theoretischen Elemente zur Entwicklung eines BPO-Entscheidungsmodells 3.6 Entwicklung eines BPO-Entscheidungsmodells 4 Ansätze zur konzeptionellen Übertragung des BPO-Entscheidungsmodells auf Praxisanwendungen 4.1 Entwicklung einer individuellen Bewertungsmethodik 4.2 Entwicklung einer Gesamtbewertungsmethodik 4.3 Zwischenfazit 5 Ansätze für profitables Wachstum von BPO-Dienstleistern 5.1 Marktbegriffe 5.2 Marketing und Marketing-Wissenschaft 5.3 Entwicklung von Marketingansätzen für BPO-Dienstleister 6 Fazit und Ausblick 6.1 Fazit 6.2 Ausblick