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Dissertations / Theses on the topic 'Management information; Organisational theory'

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1

Dowse, Andrew Information Technology &amp Electrical Engineering Australian Defence Force Academy UNSW. "The diverse organisation : operational considerations for managing organisational information resources." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Information Technology and Electrical Engineering, 2007. http://handle.unsw.edu.au/1959.4/38677.

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Sharing and exploitation of information resources across a diverse organisation can confer a significant competitive advantage but also can be a substantial challenge in coordinating across structural and specialisation boundaries. This challenge reflects the difficulties traditionally associated with lateral relations, which were recognised by classical organisational theorists but are more pronounced with the emergence of information as a critical resource. Notwithstanding the benefits of information sharing across the organisation, the classical concept of specialisation remains fundamental
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Mabhudhu, Mark. "A comparative analysis of leadership and management at Jwaneng Diamond Mine." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/1578.

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Thesis (MPhil (Information Science))--Stellenbosch University, 2008.<br>The functions of management and leadership are not new to the business fraternity. Whilst these functions are as pervasive and ubiquitous as the corporate organizations themselves, the same cannot be said of the organizational successes emanating from these functions. These functions have been cited throughout literature as pivotal in the successful running of businesses. By the same token, they have also been cited as the major causes of failed businesses within the corporate landscape. This has been established thro
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Bin, Muslimin Shahruddin. "A study into the alignment of business and IT strategies in the Malaysian telecommunications industry." Thesis, University of Salford, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.244858.

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4

Nowé, Hedvall Karen. "Tensions and Contradictions in Information Management." Doctoral thesis, Högskolan i Borås, Institutionen Biblioteks- och informationsvetenskap / Bibliotekshögskolan, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-3451.

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The thesis aims to contribute to the research on the management and use of information in organisations by providing a holistic understanding of the various information practices and needs as well as attitudes towards information at different levels in the broader socio-historical context of a specific organisation. To this end, findings and approaches from research traditions in library and information science, management studies and organisational theory are combined in an activity-theoretical approach with some neo-institutional aspects. An empirical study using this theoretical framework i
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5

Ludlow, Brian Alan. "Information systems strategy - theory and practice within a multi-divisional organisation." Thesis, Henley Business School, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.232937.

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6

Osman, Esam. "Developing strategic information system planning model in Libya organisations." Thesis, University of Plymouth, 2012. http://hdl.handle.net/10026.1/1173.

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This quantitative research study investigated the impact of organisational context on the process and success of strategic IS planning (SISP) in post-implementation information systems in Libyan organisations. A set of direct and indirect relationships were investigated in the research model. The organisational context presented as a contingent situational variable mediated by SISP process and predicted by SISP success (the criterion variable). The causality of the relationship set was developed from the contingency theory of information systems and supported by fit models in strategic managem
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Fernandez, Walter Daniel. "Metateams in Major Information Technology Projects: A Grounded Theory on Conflict, Trust, Communication, and Cost." Queensland University of Technology, 2003. http://eprints.qut.edu.au/16101/.

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Metateams are both largely unexplored in the IS literature and economically important to major corporations and their IT vendors. Metateams are temporary groups composed of two or more geographically and inter-organisationally dispersed teams, commercially linked by project-specific agreements and enabled by electronic means of communication. Each one of these teams fulfils a particular and measurable objective, enshrined in the team's goal hierarchy and contractual obligations. The combination of efforts from every team in a metateam, contributes to achieving a common distant goal of proj
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England, Ian William. "Innovation diffusion in state owned health: a study of IT adoption." Queensland University of Technology, 2005. http://eprints.qut.edu.au/15982/.

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The health industry has acquired a reputation as lagging in the use of information technology (IT). Therefore, this study has been undertaken to assess state health's use of IT and then to assess the causal factors of the differing usage rate, if any. The state health industry was compared to the banking industry as a benchmark, on the basis that the banking industry is widely perceived as a leading IT user. A literature review summarised and critiqued current literature and informed the subsequent research. The research comprised two related studies. The first study was a qualitative stud
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Axelsson, Joakim. "”Just nu är biblioteken inte en mötesplats” : Organisation och digital omställning vid biblioteken i Malmö." Thesis, Uppsala universitet, Institutionen för ABM, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-447707.

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This study examines the impact of covid-19 at the public libraries in Malmö (BiM) during 2020. Its purpose is (1) to investigate the strains BiM was facing during the pandemic, and (2) to contribute to the knowledge about which prerequisites that are needed in order to adapt to, pursue and eventually develop digital activities at public libraries. The research questions designed to fulfill this are: which organizational prerequisites were there in order to handle the situation that occurred with the pandemic? How has digital technology (digitalization or digital transformation) been used to p
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10

Rossiter, P. G. "Organisational improvement through learning organisation theory." Thesis, University of Salford, 2007. http://usir.salford.ac.uk/2256/.

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A research study was conducted of the management theories and quality philosophies that have been expounded throughout the twentieth century. This study included the modem thinking for quality improvement and business excellence to include the modem concept of Learning Organisations. This research project was undertaken with the aim of producing a framework based on the culture of Learning Organisation Theory and including within it the external influences on such a culture. The framework consisted on a core of human values, divided into five areas that are deemed important to learning organis
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11

Ellis, Robert Keith. "Toward a systemic theory of organisational change." Thesis, City University London, 2002. http://openaccess.city.ac.uk/7601/.

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Change is the subject matter for this thesis which reports on a research programme that has investigated the issue of effective and sustainable organisational change. Organisational change possesses an almost obsessive interest for many organisational and behavioural scholars. Nevertheless, it has been observed that a majority of organisational change initiatives fail, or fail to realise the promise intended by the managers who institute such programmes. This research programme, and the associated thesis, has recognised that organisational change is both enigmatic and paradoxical as it is a 'c
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Blenkinsop, S. A. "Organisational aspects of information processing systems." Thesis, Loughborough University, 1993. https://dspace.lboro.ac.uk/2134/7517.

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This thesis sets out to investigate the organizational aspects of information processing systems at a macro organizational level of analysis, using both static and dynamic modelling techniques. Chapter 1 validates the use of organizational taxonomies for small and medium sized manufacturing firms and highlights the importance of the dynamic nature of organizational variables. Chapter 2 models each of the ten Miller configurations using Beer's Viable System Model, enabling the strengths and weaknesses in each of the five information processing systems to be identified. Chapter 3 introduces a dy
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Tyukala, Mkhululi. "Governing information security using organisational information security profiles." Thesis, Nelson Mandela Metropolitan University, 2007. http://hdl.handle.net/10948/626.

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The corporate scandals of the last few years have changed the face of information security and its governance. Information security has been elevated to the board of director level due to legislation and corporate governance regulations resulting from the scandals. Now boards of directors have corporate responsibility to ensure that the information assets of an organisation are secure. They are forced to embrace information security and make it part of business strategies. The new support from the board of directors gives information security weight and the voice from the top as well as the fi
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14

Du, Plessis Johannes Jacobus. "Organisational change management in the IT department." Pretoria : [s.n.], 2008. http://upetd.up.ac.za/thesis/available/etd-08222008-121322.

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15

Lanc, David. "Holistic information systems strategy for organisational management (HISSOM)." Thesis, Heriot-Watt University, 2006. http://hdl.handle.net/10399/105.

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Waly, Nesren Saleh. "Organisational information security management : the impact of training and awareness : evaluating the socio-technical impact on organisational information security policy management." Thesis, University of Bradford, 2013. http://hdl.handle.net/10454/5666.

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Security breaches have attracted attention from corporations and scholars alike. The major organisations are determined to stop security breaches as they are detrimental to their success. Arguably the most common factor contributing to these breaches is employee behaviour, which suggests that changes in employee behaviour can have an impact on improving security. This research aims to study the critical factors (CFs) that impact on employee behaviours toward compliance with their organisation's information security policy. This investigation will focus on the various critical success factors b
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Zikhali, Whitehead. "Women in organisational management in Zimbabwe: theory and practice." Thesis, University of Fort Hare, 2009. http://hdl.handle.net/10353/d1001185.

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The study was premised on the truism that men have historically served in higher echelons of organizational management structures and women are under-represented. The principal objective was to explore the constraints faced by women in accessing higher leadership and senior management positions in public, private and non-governmental organisations in Zimbabwe. This study adopted the triangulation method, that is, qualitative and quantitative approaches. These mixed research methods, were upgraded by the feminist research methodologies, thereby making a contribution in the field of research. Th
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Halonen, Raija. "Challenges in an inter-organisational information system implementation : participatory view /." Oulu : University of Oulu, Department of Information Processing Science, 2007. http://herkules.oulu.fi/isbn9789514284694/isbn9789514284694.pdf.

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19

Jordan, Ernest. "Information strategy: a model for integratingcompetitive strategy, organisational structure and information systems." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31233582.

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20

Al-Barrak, Saad Hamad. "Information systems success and failure : a socio organisational perspective." Thesis, Royal Holloway, University of London, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.248452.

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21

Jordan, Ernest. "Information strategy : a model for integrating competitive strategy, organisational structure and information systems /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13645997.

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22

Abubakre, Mumin Adetunji. "The influence of organisational culture and organisational control on the diffusion of a management information system." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/12999.

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The aim of this thesis is to provide an original interpretative understanding of the role of organisational culture and organisational control on the diffusion of a Management Information Systems (MIS). An extensive literature review has revealed a lack of synthesis between organisational culture and organisational control in the understanding of diffusion of an MIS. The literature review was two-fold: firstly, to examine the impact of organisational culture on IS diffusion and, secondly, to examine the impact of organisational control on IS diffusion. The first stage of the review revealed th
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23

Lundmark, Erik. "Organisational Adoption of Innovations : Management Practices and IT." Licentiate thesis, Linköping University, Linköping University, Department of Management and Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-11537.

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<p>This thesis describes effects of use and reasons for using three different organisational innovations: ISO 9000, Information and Communication Technologies (ICT) and an administrative tool (the YAF-module) in the Swedish Sports Confederation’s system Swedish Sports Online. This is done through three separate studies. The first study is directed at Swedish Small and Medium Sized Enterprises (SME) and the two following studies are directed at Swedish sport associations. The thesis contains three separate essays presenting the studies and an introductory part where the studies are compared.</p
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Kakabadse, Nada Korac, of Western Sydney Nepean University, and Faculty of Commerce. "Leadership philosophies and organisational adoption of a new information technology." THSESI_FC_XXX_Kakabadse_N.xml, 1997. http://handle.uws.edu.au:8081/1959.7/294.

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This is a study of the relationship between information technology (IT) dimensions and three organizational properties: leadership philosophies, organisational context and IT strategic choice. Six hypotheses were formulated and tested using data collected from a sample of 750 senior civil servants across the Australian Public Service (APS). Attempts are made to show that a direct relationship exists between respondents’ perception of leadership philosophies, organisational context, IT strategic choice and IT dimensions. Results suggest that organisational IT is defined by four dimensions: IT d
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25

Amien, Ishtiaq. "Learning from risk : facilitating organisational learning through enterprise risk management." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86517.

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Thesis (MPhil)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: Modern business environments are characterized by rapid changes and organizations that are able to survive and to thrive in such environments must be able to adapt and respond to this environmental change. Risk management is an activity that strives to continuously evaluate and deal with changes to the environment. Organisational learning is the capability of organizations to evaluate stimuli from the environment, to interpret the signals and to learn. Organisational learning can thus be seen as the capability to adapt to
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26

Seares, Roger C. "Market orientation, organisational culture and organisational performance : an analysis of the Australian Broadcasting Corporation." University of Western Australia. Graduate School of Management, 2005. http://theses.library.uwa.edu.au/adt-WU2005.0105.

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27

Khanyile, Dumisani. "Organisational culture and knowledge creation : the relationship between knowledge creation enablers and organisational culture types." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/4045.

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Thesis (MPhil (Information Science))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: The thesis studies the relationship between knowledge creation and organisational culture. To do that the relations between Nonaka's enabling conditions and the four organisational culture types according to the competing value framework of Cameron and Quinn were tested in two organisations. Whilst many authors are critical of the specifics of Nonaka and Takeuchi’s model of knowledge conversion, most seem to agree with their argument about the requisite enabling conditions for knowledge creation.
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Seifert, Claudia, and n/a. "The genesis of organisational crisis : a theory-building approach." University of Otago. Department of Management, 2007. http://adt.otago.ac.nz./public/adt-NZDU20070608.100146.

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The aim of this thesis is to improve our understanding of the causes of organisational crisis. As crisis genesis research is still in its infancy, the main objective is to develop a theoretical framework that is well-grounded in data of crisis-causal processes. The first part of the literature review examines the need for crisis-causal research and comes to the following conclusions: Crises are significant phenomena for organisations. During crises, a company�s survival is threatened and its central functions are deeply affected. Although interest in crisis research developed strongly over t
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Nica, Melania. "Essays in organisational economics." Thesis, London School of Economics and Political Science (University of London), 2014. http://etheses.lse.ac.uk/955/.

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This thesis consists of three chapters. The first two chapters explore the effect of career concerns on communication by multiple experts. The third chapter addresses corporate governance as a double layered moral hazard. The first two chapters relate to a model where a decision maker acts over two periods on the advice of two imperfectly informed experts. Both experts are possibly biased, but in opposite directions. The decision maker can only rely on the experts' reports to determine a course of action, as he never observes the true state of the economy. I show that the experts may report in
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Pang, Vincent Ying Kiun Information Systems Technology &amp Management Australian School of Business UNSW. "Understanding collaboration in inter-organisational information systems: Implications for supply chain management." Publisher:University of New South Wales. Information Systems, Technology & Management, 2008. http://handle.unsw.edu.au/1959.4/41297.

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This thesis seeks to explore how management can work together to adopt an Inter-organisational Information System (IOIS) for Supply Chain Management (SCM) at different levels of collaboration sophistication. 20 common issues associated with collaboration and adoption of IOIS for SCM, were identified from the current literature. Two theoretical frameworks were developed. First, an IOIS for SCM Adoption Framework was constructed to understand the IOIS for SCM adoption process. Secondly, an Inter-organisational Collaboration Framework was constructed and used as a lens to examine and understand t
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Wood, Robin Lincoln. "Strategic alignment : the role of information and management systems in organisational performance." Thesis, London Business School (University of London), 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362734.

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Kruger, Hilda. "Intra-organisational information and knowledge sharing : exploring persistent barriers." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/1981.

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Thesis (MA (Information Science))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT: When studying information and knowledge management case studies, it becomes evident that barriers to information and knowledge sharing persist, even in organisations that are lauded for their IKM initiatives. This study set out to probe why this is the case. To this end the study explored persistent barriers to information and knowledge sharing through an investigation of a Most Admired Knowledge Enterprise (MAKE) award winning organisation. It was predicted that the persistent barriers would corres
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Edwards, Mark Gerard. "An integral metatheory for organisational transformation." University of Western Australia. Faculty of Business, 2008. http://theses.library.uwa.edu.au/adt-WU2008.0145.

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This thesis proposes a metatheory for the study of organisational transformation. A metatheory is a coherent conceptual system that analyses and accommodates the insights of other theory. In a time of rapidly changing organisational, societal and global environments there is a strong imperative for developing integrative conceptual frameworks that contribute to our understanding and explanation of transformational change. Like other areas of social science, the field of organisational transformation is made up of a multitude of diverse theories that offer useful and valid insights into aspects
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Lan, Yi-chen 1969, University of Western Sydney, of Science Technology and Environment College, and School of Computing and Information Technology. "Management of information technology issues in enterprise globalisation." THESIS_CSTE_CIT_Lan_Y.xml, 2003. http://handle.uws.edu.au:8081/1959.7/314.

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Domestic companies are increasingly trying to expand to become globalised firms or multinational corporations (MNCs). Existing business strategies, visions and information systems need to be re-analysed and perhaps reconstructed to fulfil the business goals, operations and characteristics of the global organisation. Information technology is a critical element in enabling globalisation, and enterprises need to identify and consider information technology and system management issues. Depending on the structure of multinational organisations, different emphases need to be placed on issues such
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Jap, Tji-Beng Information Systems Technology &amp Management Australian School of Business UNSW. "Organisational learning and information systems : an exploration from a sensemaking perspective." Awarded By:University of New South Wales. Information Systems, Technology & Management, 2008. http://handle.unsw.edu.au/1959.4/44497.

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This thesis explores the relationship between information systems (IS) and organisational learning. The literature suggests that IS implementation and use can affect and stimulate organisational learning, including higher order learning. However, it is not well understood when and how IS enable and support and when they disable and prevent organisational learning. Furthennore, studies of the relationship between IS and organisational learning tend to reflect theoretical fragmentation of organisational learning literature - focusing either on the individual or on the organisation as a learning
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Burn, Janice. "Information systems strategies and the management of organisational change: a study of interdependencies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31232462.

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King, Zella Marian Eleanor. "The development and initial test of a theory of career self-management." Thesis, Birkbeck (University of London), 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.324640.

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Simpson, Mark Aloysius. "Complexity Theory of Leadership and Management Information." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6121.

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Implementing effective leadership strategies in management of information systems (MIS) can positively influence overall organizational performance. This study was an exploration of the general problem of failure to lead effectively in the current knowledge-based economy and the resulting deleterious effects on organizational performance and threats to continuing organizational viability. The specific problem was the lack of understanding regarding the interaction of leadership processes with MIS functions and the impact on organizational success. Managers' and employees' lived experiences of
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Ruhode, Ephias. "E-government implementation for inter-organisational information sharing: a holistic information systems approach for developing countries." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1408.

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Thesis submitted in fulfilment of the requirements for the degree Doctor of Technology: INFORMATION TECHNOLOGY in the Faculty of Informatics and Design at the Cape Peninsula University of Technology, 2013<br>Governments throughout the world are increasingly under pressure to transform in response to rapid changes in the global economy. They are faced with new and challenging situations as the social world, the economy, demography and technology keep changing. While literature reports some degree of success towards e-government implementation in the developed world, there is lack of empirical r
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Gill, Leanne Margaret. "Building organisational capability." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16234/.

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Much has been written about the benefits to be derived from maximising organisational capability as a means of increasing competitive advantage, establishing human resource functions as a strategic partner and improving stakeholder satisfaction. However, there is very little in the research on how organisations build their organisational capability (OC). This thesis explores how developments in our understanding of strategic planning and human resource practices have contributed to a focus in organisations on building their organisational capability. The emergence of the resource-based theo
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Dawoud, Ibrahim. "The impact of organisational climate on information communication technology support for knowledge management." Thesis, City University London, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.520941.

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Alhayani, Abdullah. "Implementation, management and dissemination of information security : an organisational perspective of financial institution." Thesis, Brunel University, 2013. http://bura.brunel.ac.uk/handle/2438/7668.

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The objective of this thesis is to investigate the significant perceived security threats against information security systems (ISS) for information systems (IS) in Saudi organisations. An empirical survey using a self-administered questionnaire has been carried out to achieve this objective. The survey results revealed that almost half of the responded Saudi organisations have suffered financial losses due to internal and external IS security breaches. The statistical results further revealed that accidental and intentional entry of bad data; accidental destruction of data by employees; emplo
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Bali, Rajeev Kumar. "Successful technology management : cultural and organisational dimensions of MIS implementation in SMEs." Thesis, Sheffield Hallam University, 1999. http://shura.shu.ac.uk/4053/.

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The aim of this thesis is to provide an original interpretative rationale of the role and effect of culture which may influence the development of a modern Small to Medium sized Enterprise (SME). Substantively, the research is two-fold: firstly, to examine organisational culture and, secondly, its relationship with IT implementations, specifically computer-based Management Information Systems (MIS). An extensive literature review has revealed a lack of synthesis between organisational culture and computer-based implementations, particularly in the SME environment. The research uses an approach
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Älverdal, Johan, Fredrik Skild, and Men Thai. "Inter-organisational Application Integration : Developing Guidelines Using Multi Grounded Theory." Thesis, Jönköping University, Jönköping International Business School, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-283.

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<p>Background: Information technology (IT) has drastically changed the traditional way to do business. In theory,</p><p>coordinating information sharing among organisational partners offers notable advantages through cost savings,</p><p>productivity, improved decision making, and better customer service. Supported by modern information technology,</p><p>business processes can change and be developed into new more effective forms, both internally and externally.</p><p>However, as IT facilitates new business opportunities, it requires a steady flow of information and information</p><p>exchange,
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Al-Awadi, Maryam. "A study of employees' attitudes towards organisational information security policies in the UK and Oman." Thesis, University of Glasgow, 2009. http://theses.gla.ac.uk/860/.

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There is a need to understand what makes information security successful in an organization. What are the threats that the organization must deal with and what are the criteria of a beneficial information security policy? Policies are in place, but why employees are not complying? This study is the first step in trying to highlight effective approaches and strategies that might help organizations to achieve good information security through looking at success factors for the implementation. This dissertation will focus on human factors by looking at what concerns employees about information se
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Zhao, Ying. "Organisational culture : a comparison of Naspers and Tencent." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/22018.

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Thesis (MPhil)--University of Stellenbosch, 2007<br>ENGLISH ABSTRACT: Organisational culture has become a popular topic since more and more companies have joined the competition of world economy in the information era. It has also become an important method to support a company’s strategy. Products such as “hardware” no longer provide the main focus when companies strive to gain their markets. It has become accepted that culture, which plays a role as part of the company’s “software”, functions equally well as, and sometimes even more efficiently than products. The aim of this research st
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Eloff, Paul. "Knowledge emerging from chaos : organisational sensemaking as knowledge creation." Thesis, Link to the online version, 2008. http://etd.sun.ac.za/jspui/handle/10019/1921.

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Matsumoto, Isao T. "A structured approach to improving organisational knowledge, business processes and management systems." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2752.

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In a commercial environment that is ever changing, organisations have to constantly adapt to remain competitive. To ensure the benefits of change are achieved a coherent and structured approach to implementing change is essential, as disconnected initiatives often fail. This thesis presents a series of eight continuous improvement projects undertaken by a leading engineering design consultancy. The projects use a range of process management and knowledge management techniques to improve specific aspects of the sponsor's business, in particular how it manages its organisational knowledge, busin
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Kelly, David T. "The impact of the internal organisational environment on NSD knowledge management and NSD performance." Thesis, City University London, 2000. http://openaccess.city.ac.uk/8164/.

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Building on a diverse stream of literature, knowledge strategy and NSD in particular, the theory investigated in this research is that service firms can use knowledge strategy to improve the innovation performance of their business. Although scholars are now beginning to organise their research agendas around a set of explicit hypotheses concerning the causes and effects of knowledge intensive environments, knowledge management has only recently emerged as an explicit area of pursuit for managing firms. This research empirically investigated knowledge management activity in the context of NSD,
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Munro, David. "Knowledge-sharing on knowledge management systems : the role of organisational and system support /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18588.pdf.

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