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Madapusi, Arunkumar P. White Richard E. "Post-implementation evaluation of enterprise resource planning (ERP) systems." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-6081.
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Wickramasinghe, Jayantha. "The value relevance of enterprise resource planning information /." Gold Coast, Qld. : Bond University, 2007. http://epublications.bond.edu.au/theses/wickramasinghe.
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Thesis (Ph. D.)--Bond University, 2007."Submitted in total fulfillment of the requirements of the degree of Doctor of Philosophy." Includes bibliographical references (leaves 145-159). Also available via the World Wide web.
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Madapusi, ArunKumar. "Post-Implementation Evaluation of Enterprise Resource Planning (ERP) Systems." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc6081/.
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The purposes of this dissertation were to define enterprise resource planning (ERP) systems, assess the varying performance benefits flowing from different ERP system implementation statuses, and investigate the impact of critical success factors (CSFs) on the ERP system deployment process. A conceptual model was developed and a survey instrument constructed to gather data for testing the hypothesized model relationships. Data were collected through a cross-sectional field study of Indian production firms considered pioneers in understanding and implementing ERP systems. The sample data were drawn from a target population of 900 firms belonging to the Confederation of Indian Industry (CII). The production firms in the CII member directory represent a well-balanced mix of firms of different sizes, production processes, and industries. The conceptual model was tested using factor analysis, multiple linear regression analysis and univariate Anova. The results indicate that the contributions of different ERP system modules vary with different measures of changes in performance and that a holistic ERP system contributes to performance changes. The results further indicate that the contributions of CSFs vary with different measures of changes in performance and that CSFs and the holistic ERP system influences the success achieved from deployments. Also, firms that emphasize CSFs throughout the ERP implementation process achieve greater performance benefits as compared to those that focus on CSFs during the initial ERP system deployment. Overall, the results of the study support the relationships hypothesized in the conceptual model.
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Mudau, Thanyani Norman. "An ERP system implementation framework for management accountants in the water industry." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018921.
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Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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Plotnikova, Svetlana. "Applying PRINCE2 project management disciplines to address key risks in ERP System Implementation Projects." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/3474.
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Thesis (MAcc (Accountancy))--University of Stellenbosch, 2007.The successful implementation of an Enterprise Resource Planning (ERP) System can help an organisation to redefine its business processes and enhance its competitive advantage. An ERP System Implementation is a transformation project, which changes the way an organisation thinks and acts about its business. An ERP System implementation is also a complex endeavour, and as such, it requires rigorous risk management. The understanding and management of risks relevant to ERP System Implementation Projects are critical in order to ensure that the project delivers on its objectives within the specified budget and timelines, and eventually realises the envisaged business benefits. The purpose of this study is to discuss how key risks relevant to ERP System Implementation Projects could be addressed by applying project management disciplines derived from the PRINCE2 (PRojects IN Controlled Environment) project management methodology. This methodology was developed by the Office of Government Commerce in the United Kingdom. This study also provides a framework that could be applied at the outset and during an ERP System Implementation Project by business management, to understand the risks (“what could go wrong?”) and project management disciplines that should be applied to address these risks (“what must go right?”). This framework was derived by: • Identifying key risks relevant to ERP System Implementation Projects; • Mapping these key risks onto SAP Implementation phases to highlight where these risks could materialise in the SAP Implementation process; • Then mapping these key risks across PRINCE2 project management processes and SAP Implementation phases by creating the SAP Implementation Key Risks Map; and finally • Providing a detailed description of how to apply PRINCE2 project management disciplines to address each risk in the SAP Implementation Key Risks Map.
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Lenhert, Lance Ronald. "The next generation: A look at where today's enterprise resource planning (ERP) systems came from and where technology is heading." CSUSB ScholarWorks, 2000. https://scholarworks.lib.csusb.edu/etd-project/1689.
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"Currently, the largest barrier to any given market usually involves capital. If a company does not have enough investment capital to start with, it could fail before it even gets started. However, there is a new component that affects some of the largest corporations in the world. The problem relates to being able to sustain current internal processing, as well as adapt and grow in new markets with higher volumes. There are systems out there today that claim to address these issues along with e-commerce and other electronic sharing of information."
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Oldacre, Rohan. "Empirical Examination of User Acceptance of Enterprise Resource Planning Systems in the United States." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2039.
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Enterprise resource planning (ERP) systems are complex software packages that support an integrated real-time setting among the various business functions in an entire organization. ERP systems improve productivity, but only to the extent that employees accept and use the systems extensively to perform their duties. The leaders of many organizations have not been able to realize the expected benefits because of a lack of user acceptance. The purpose of this quantitative cross-sectional survey study was to examine the factors that influence user acceptance of ERP systems in the United States. Davis's technology acceptance model was the theoretical foundation used to relate the independent variables (perceived usefulness and perceived ease of use) to the dependent variable (user acceptance of ERP systems). The focus of the research questions was on the strength of the relationships between each of the independent variables and user acceptance of ERP systems in the United States. Data were from 97 purposively selected ERP system end users in the United States using the survey instrument based on the technology acceptance model. Regression and correlation analyses revealed a positive relationship between perceived usefulness and user acceptance, but no relationship was found between perceived ease of use and user acceptance. The findings indicated difficulties in using ERP systems for end users in the United States, which stakeholders could rectify to improve productivity in organizations. Positive social change implications include improving the standard of living, increasing the literacy rate, and reducing negative externalities to improve human and social conditions in society.
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Moleli, Moletsane Tarcisius. "Reduction of the causes of stock-outs in ERP supply chain management by prioritization of the causes : a case study at the City of Cape Town." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2725.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.Enterprise resource planning (ERP) systems have a good reputation for automation and strength in the integration of business processes (BPs), therefore more and more organisations are adopting ERP systems. The City of Cape Town (CCT), a metropolitan municipality, is one of the organisations that have adopted an ERP system. CCT provides a wide range of services to residents and citizens in the Western Cape Province of South Africa. The ERP system at CCT manages the Supply Chain Management (SCM) processes, among others, to ensure good service delivery. ERP systems are able to provide statistical reports on stock-outs; however, the information provided is insufficient to link a specific stock-out to its causes within the SCM process at CCT. This makes it difficult to select the most appropriate solution to minimise the causes and number of stock-outs. The study aims to explore the possible reduction of the causes of stock-outs at CCT stores, therefore the study has adopted a qualitative research methodology with a case study research strategy. It uses subjectivism to understand the truth, with an inductive approach applied to five different interviewee groups, namely the ERP Support Department consultants, the Procurement Department, the Inventory and Stores Management Department, the Master Data Maintenance Department, and the reservation creators. A purposive sampling method is used because the study targets knowledge and experience on the subject from the interviewees in the investigation of the problem. The case is the SCM division at CCT, the unit of analysis is the CCT stores, and the unit of observation is the employees who work for the SCM division of CCT. All ethical procedures and policies of the Cape Peninsula University of Technology (CPUT) are adhered to. For the data collection, in depth semi-structured questions have been developed, and the data were analysed using thematic analysis. The leading causes of stock-outs were discovered by analysing the themes. The results revealed the themes, in descending order according to the causes of stock-outs, as follows: procedures, service delivery, suppliers, stock-outs, human resources, and systems. All the objectives were achieved, thereby answering the research questions.
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Rodrigues, Edson. "Um estudo dos aspectos comportamentais da implanta????o do ERP Enterprise Resource Planning ??s ??reas de or??amento e planejamento financeiro." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2002. http://132.0.0.61:8080/tede/handle/tede/659.
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Previous issue date: 2002-11-20This work seeks to contribute through an analysis of the impacts caused by the integrated systems based in the philosophy ERP (Enterprise Resource Planning) to the area of Controllership. We will be present what is an integrated system and it's function for the area of controllership of the company, giving emphasis to the planning activities and business budget. The purpose of this work is to demonstrate through research, how the Controllership are being influenced by the use of the Integrated Systems and it's use became necessary on a day by day basis of the companies and their professionals. In order the implementation of a system is successful, it is of vital importance a detailed and appropriate planning where critical factors of the operation are observed and previously identified. Through the model DEQ - Decision through Technology of the Quantified Exception, we tried to analyze a specialist system that allows the administration of budget planning of a company that has an implemented ERP to become more effective.
Este trabalho procura contribuir, atrav??s de uma an??lise dos impactos causados pelos sistemas integrados baseados na tecnologia ERP (Enterprise Resource Planning). Ser??o apresentados o que ?? um sistema integrado e a sua fun????o para a ??rea de controladoria da empresa, dando ??nfase ??s atividades de planejamento e or??amento empresarial. O objetivo deste trabalho ?? demonstrar atrav??s de pesquisa, o quanto a Controladoria, sob o aspecto or??amento e planejamento financeiro est?? sendo influenciada pelo uso dos Sistemas Integrados de Gest??o, e, que este uso se, faz necess??rio no dia-a-dia das empresas e de seus profissionais. Para que a implanta????o de um sistema tenha sucesso, ?? de vital import??ncia um planejamento detalhado e adequado onde sejam observados e identificados previamente os fatores cr??ticos da opera????o. Atrav??s do modelo DEQ - Decis??o via Tecnologia da Exce????o Quantificada, procuramos analisar um sistema especialista que permite tornar ainda mais eficaz a gest??o de planejamento or??ament??rio de uma empresa que possui um ERP implementado.
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Broomé, Clason Agnes, and Maria Holmberg. "A Case Study of a Business Process Modeling in Mobile ERP System." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20352.
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Utvecklingen inom informationssystem har lett till att allt fler verksamhet villdigitalisera deras arbetsprocesser. Det växande mobila användandet av EnterpriseResource Planning (ERP) på enheter såsom smartphones, tablets och handdatorer harlett till att verksamheter ställer större krav på sina system och leverantörer av dessa.Framtidens ERPsystemmåste fungera mobilt och underlätta arbetet för de anställdaistället för att vara ännu ett ITsystemsom ska lösa organisationens alla utmaningar.Denna fallstudie är gjord hos en grossistverksamhet i Skåne som var mitt iimplementationen av sitt ERPsystem,Microsoft Dynamics. Denna studie harundersökt hur arbetet med verksamhetens affärsprocesser såg ut före och underimplementationen av det nya systemet. Bakgrunden till fallstudien var att undersökaom det fanns korrelation mellan hur väl affärsprocesserna var evaluerade, anpassadeoch hur vällyckad verksamhetens ERPimplementationblev. Fallstudien villundersöka hur processmodellering och Business Process Management (BPM) kanstödja denna slags implementation av mobila ERPsystem.Verksamheten i studien är ett mellanstort säljochdistributionsföretag med kontor på4 svenska orter. Verksamheten påbörjade 2015 en digitalisering av helaorganisationen. ITsystemeti bestod då av flera olika system som anpassats underlängre tid för att integrera med varandra och dela information precis efterorganisationens önskan. Som en del av implementationen valde de att använda ettBusiness Process Modeling verktyg för att introducera och träna användarna avprocesserna i det nya systemet. Implementationsfasen i projektet började i februari2017 och i februari 2019 har verksamheten fortfarande inte fastställt ett Golivedatum.. Medeltiden för en ERPimplementationär 17,4 månader [5]. Då verksamhetenGolivedatum har flyttats räknas det nu som att verksamhetens implementation ärförsenade och över medeltiden.Arbetet med processerna före själva projektstart uppfattas som bristfälligt utifrån BPMdras slutsatsen att förseningen av “Go livedatumet”delvis beror det på att företagetoch organisationen inte har analyserat sina egna processer och har förlitat sig förmycket på att konsultbolaget och RapidValue BPM skulle sköta inlärning ochimplementationen.The development in information systems has led to an increasing number ofbusinesses wishing to digitize their work processes. The growing mobile use ofEnterprise Resource Planning (ERP) systems on devices such as smartphones andtablets has led businesses to place greater demands on their information systems andsuppliers of these. ERP system in the future must be able to function mobile andfacilitate the work for the employees instead of being another IT system that will solvethe organisation's all challenges.This case study was made at a wholesale company in Skåne, which was in the midstof an ERP implementation with Microsoft Dynamics. This study has investigated howthe work with business processes looked before and during the implementation of thenew system. The background to the case study was to investigate whether there wereany correlation between how well the business processes were evaluated, adapted andhow successful the business's ERP implementation was. The case study aims toinvestigate how process modeling and Business Process Management (BPM) cansupport this kind of implementation of mobile ERP systems.The activity in the study is a mediumsizedsales and distribution company withoffices in 4 Swedish locations. In 2015, the business began digitizing the entireorganization. The IT system consisted of several different systems that had beenadapted over time to fit the needs of the organisation. As part of the implementation,they chose to use a Business Process Modeling tool to introduce the system and trainthe users of the processes in the new system. The implementation phase of the projectbegan in February 2017 and in February 2019 the business still has not set a Golivedate. The average time for an ERP implementation is 17.4 months [5]. Since theGolivedate business has been moved, it is now considered that the operation'simplementation is delayed and over the average time.The work on the processes before the actual start of the project is perceived asinadequate from BPM, the conclusion is drawn that the delay of the "Go live date" ispartly due to the fact that the company and the organization have not analyzed theirown processes and have relied too much on the consulting company and RapidValueBPM to handle learning and implementation.
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Murphy, Kris. "A THEORY OF STEERING COMMITTEE CAPABILITIES FOR IMPLEMENTING LARGE SCALE ENTERPRISE-WIDE INFORMATION SYSTEMS." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1458218732.
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Wiklund, Anders, and Torgny Åkerstedt. "Förberedelse för förändring : Förutsättningar och behov vid implementering av affärssystem." Thesis, Linköping University, Department of Management and Economics, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-1721.
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Organizational change is hard to achieve, but if an organization doesn't change it might risk its own existence. Effective resource allocation and increased control of the internal production are examples of how organizations try to increase its competitive advantage. An ERP system (Enterprise Resource Planning) can help an organization to achieve this by providing management with direct access to a wealth of real-time operating information, streamlined dataflow, and making the company's business processes more effective. Like other IT-related projects, ERP investments are associated with large risks. Many projects failure during the implementation in one way or another. The failure often relates to Critical Success Factors (CSF) associated with this type of project. If they haven't been taken into enough consideration, the project's chance to succeed will decrease dramatically. Some of these Critical Success Factors are related to Change Management - the term used to describe education, training, communication, and other actions to make the end user prepared for the changes that will come during the ERP implementation. This Master thesis has been written at the Swedish Defence Materiel Administration (FMV), one of the first governmental authorities in Sweden to implement an integrated ERP system. The aim of this thesis is to study the needs and prerequisites for an effective change management - with focus on the end users of the coming ERP system. The thesis starts out from change management and ERP theory and connects them with experience from other ERP implementation projects. Those parts make the foundation for an analysis of two different organizational parts at FMV to give a basis for further work with Change Management. Some of the conclusions that can be drawn from the study at FMV are that the ERP project with its ongoing work reaches a high level of user involvement, which is very important during ERP implementations. The new way to practice Change Management at FMV seems to be received positively by the end users. The project itself on the other hand could strengthen some of its internal work, i.e. the project hasn't succeeded completely in the planning and allocation of its internal resources. The importance of a highly committed steering committee is emphasised. With more powerful decisions the chance of a successful implementation increases.
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Swart, Daniel. "Enterprise resource planning (ERP) : a study of the key benefits and challenges of implementing ERP systems." Thesis, Stellenbosch : Stellenbosch University, 2006. http://hdl.handle.net/10019.1/19807.
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Thesis (MBA) -- Stellenbosch University, 2006.ENGLISH ABSTRACT: The main objective with this study was to analyse and evaluate the strategies employed by South African Breweries in the implementation of ERP systems with specific reference to the Strategic Enterprise Management (SEM) model. The study would have further identified the key success factors of implementing ERP systems and state the reasons for ERP system implementation failure. The combination of intense global compeution and powerful new information technologies has led to a rush toward ERP systems and intensified efforts to re-engineer organisational processes. Although most ERP systems are justified on the basis that they integrate disparate organisational systems or standardise organisational processes on best practice, most businesses find that the costs and risks are significantly more than benefits during the early stages following implementation of an ERP system. Some businesses have however been able to transform their supply chain processes as result of ERP implementation. Businesses must overcome daunting challenges fn order to generate value from ERP systems. ERP systems typically consist of modules, each with functionality relating to organisational functions, such as production, finance, human resources and logistics. Development and sales of ERP systems rapidly increased between 1992 and 1999 when most large corporations, which could typically make use of these systems, installed these systems. The market has recently slowed down and ERP software developers now face strong competition and are challenged to find new ways to differentiate products from those of competitors. New information systems have been developed to complement and even replace ERP systems such as Advanced Planning Systems (APS) and Supply Chain Management systems (SCM). The successful implementation of ERP systems are largely dependant on the way that a company approaches, considers and implements ERP systems. It is important to note that ERP systems implementations are not just another IT project or project implementation, but has a human element attached to the implementation process that is centric to the success of the implementation process. The study concluded that the top contributor for a successful ERP implementation is getting the employees and all persons in the process involved, on board and motivated by the process of implementation. Other important factors are a strong commitment from upper management as an implementation involves significant alterations to existing business practices, issues related to reengineering the business processes and integrating the other business applications to the ERP backbone. Upper and middle management plays a key role in managing the change that ERP brings into an organisation. It must be noted that once implemented, an ERP system is difficult and expensive to undo. In addition organisations may have to implement custom applications in addition to the ERP software as no single ERP solution can satisfy all the business needs. It is apparent that most ERP implementation successes are attributable to excellent planning, employee involvement and effective communication. Thus it is imlXlrtant for an organisation to have the above as top priorities in ERP implementation. Successful ERP implementation will be greatly enhanced if the employees are properly involved in the process and are given the necessary recognition and respect they deserve. Without dedicated employees to implement and apply the system, the organisation will be wasting its resources and capital on a system that will never be fully utilised. Although an ERP implementation effort can be completed by consultants, problems will arise if the proper employees are not available to sUPlXlrt the project. The trained employees who grow with the system and make the system expand and evolve with the company, will be true assets of the company and more than worth the investment.
AFRIKAANSE OPSOMMING: Die doelwit van die studie was om die strategie toegepas deur Suid Afrikaanse Brouery tydens implementering van Ondememing Hulpbron Beplanning (OHS) stelsels te analiseer en evalueer met 'n spesiale fokus op die Strategiese Ondememing Bestuur (SOB) model. Die studie identifiseer ook die sleutel sukses faktore vir die implementering van aHS stelsels en bespreek die redes vir onsuksesvolle aHB stelsel impJementering. Die kombinasie van intense globale kompetisie en kragtige nuwe inligtingstelsels het aanleiding gegee tot 'n toename in aHB stelsels en het gelei tot hemude fokus op proses herstrukturering. Nieteenstaande die feit dat meeste aHB stelsels geregverdig kan word op grand van hulle integrasie van losstaande organisasie stelsels of standaardisasie van organisasie prosesse en beste praktyke, vind die meeste besighede dat die koste en risiko tydens die eerste fases na implementering betekenisvol meer is as die voordele. Sommige besighede was egter in staat om hulle verskaffingsketting prosesse te transformeer deur die implementering van aHB stelsels. Besighede moet egter oorweldigende uitdagings oorkom om waarde te genereer met aHB stelsels. aHB stelsels betaan tipies un verskeie modules, met elkeen funksionaliteite wat betrekking het op die besigheids funksies soos produksie, finansies, menslike hupbronne en logistiek. Die ontwikketing en verkope van aHB stelsels het drasUes toegeneem sedert 1992 tot 1999 toe meeste groot besighede wat kon gebruik maak van die stelsels, dit implementeer het. Die mark het onlangs afgeneem en aHB sagteware ontwikkelaars word nou gekonfronteer met strawwe kompetisie en moet nuwe maniere vind om hulle prod uk te onderskei van die kompetisie. Nuwe inligting stelsels is ontwikkel wat bestaande aHB stelsels komplimenteer en selts vervang soos byvoorbeeld Gevorderde Beplanning Stelsels (GBS) en Verskaffingketting Bestuur stelsels (VKB). Die suksesvolle implementering van aHB stelsels is grootHks afhanklik van die wyse waarop 'n besigheid OHB stelsels benader, oorweeg en implementeer. Dit is belangrik om in gedagte te hou dat OHB stelsel impfementering nie net nog 'n IT projek of projek implememtering is nie, maar dat daar 'n menslike element in die implementering proses betrokke is wat 'n kernfaktor in die sukses van die implementering is. Die studie het tot die slotsom gekom dat die hoof bydraende faktor tot suksesvolle implementering van OHB stelsels is om wer1<.nemers en aile relevante persone Ie betrek en te motiveer met die implementerings proses. Ander belangrike faktore sluit in onderneming van senior bestuur aangesien implementering bekenisvolle veranderinge aan bestaande praktyke behels asook die herontwerp van besigheids prosesse en integrasie van ander besigheids toepassings. Middel en senior bestuur het 'n integrale rol in die bestuur van verandering wat OHB stelsels in die firma teweeg bring. Dit is belangrik om kennis te neem dat OHB stelsels na implementering moeilik en teen hoe koste ongedaan gemaak kan word. Besighede mag selfs nodig he om addisionele toepassings te implementeer aangesien geen OHB sagteware stelsels aan aile besigheidsbehoeftes kan voldoen nie. Dit is duidelik dat die meeste OHB implementering suksesse toegeskryf kan word aan uitstekende beplanning, werknemer betrokkenheid en effektiewe kommunikasie. Dit is dus noodsaaklik vir die firma om begenoemde as die hoogste prioiriteite vir die implementering van OHB stelsels na te volg. Suksesvolle OHB stelsel implementering word grootliks bevorder indien die werknemers deeglik betrokke is in die proses, asook die nodige erkenning en respek ontvang. S~nder toegewyde werknemers om die stelsel Ie implementeer en toe te pas sal die organisasie hulpbronne en kapitaal vermors op 'n stelsel wat nooil ten volle benut sal word nie. AJhoewel OHB implementering gekomplimenteer kan word deur konsultante sal daar probleme ontstaan indien die toepaslike werknemers nie beskikbaar is om die projek te ondersteun nie. Die opgeleide werknemer wat saam met die stelsel groei en wat die stelsel help uitbrei en ontwikkel saam met die organisasie is 'n ware aanwins vir die firma en meer as die belegging werd
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Hedenstrand, Alex. "The Intelligent Enterprise Resource Planning System from a Business Perspective." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78993.
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Businesses are faced with an ever-changing environment of technology, one of these recurring changes is in the field of Enterprise resource planning (ERP) systems. Technologies such as business intelligence (BI), machine learning (ML) and internet of things (IoT), which are driving forces in shaping the next generation of ERP systems. These improved ERP systems can better support a company compared to a traditional ERP system. This thesis has examined what constitutes an intelligent-ERP and what possibilities it presents from a business perspective. To answer this question, a qualitative study approach was chosen by conducting interviews with professionals within the BI and ERP systems field. The interviews were structured in a loose fashioned way, aiming for a holistic perspective of the I-ERP systems phenomenon. This bachelor thesis transpired to show that I-ERP systems do improve business performance for companies that exhibit the needs. However, there occurred differences in the perception of the definition of how I-ERP systems should be defined between the participants and the literature.
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Miller, Jennifer. "Strategies for U.S. City Government Enterprise Resource Planning System Implementation Success." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3356.
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Strategies for enterprise resource planning (ERP) system implementation success have been a focus of scholars since the 1990s. Researchers have demonstrated that ERP system implementation could cause both system failures and organization failures, affecting both operations and stakeholders. The theory of constraints was the conceptual framework for this single qualitative case study that explored ERP system critical success factors (CSFs) and strategies U.S. city governments use to successfully implement ERP systems. One city government in New Mexico with a successful ERP system served as the case study's population. Data were collected from semistructured interviews and relevant documents and then open coded and thematically analyzed. Triangulation was employed to increase the trustworthiness of interpretations. The primary themes that emerged from the analysis of this single case study revealed the importance of the city government adequately resourcing and staffing the organization, providing top management support, continuously communicating to clarify motivations for implementations, gaining concurrence, and maintaining a change management asset. Other city government end-users, managers, leaders, and vendors could benefit from results of this study by identifying and addressing the relevant principal CSFs, and then developing and deploying strategies for the implementation, control, and remediation phases to increase ERP systems' utility. City governments seeking to implement ERPs could effect social change by demonstrating fiscal stewardship of resources, adding fiscally efficient and efficacious operations directly supporting constituents, and increasing public confidence.
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Graham, James F. Hutchinson Sandy. "Enterprise resource planning implementation in higher education." Diss., Columbia, Mo. : University of Missouri--Columbia, 2009. http://hdl.handle.net/10355/6179.
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Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 15, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Sandy Hutchinson Vita. Includes bibliographical references.
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Payne, Lacy. "Implementation of a New Enterprise Resource Planning System." TopSCHOLAR®, 2014. http://digitalcommons.wku.edu/theses/1401.
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The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of the area being revamped. When processes were originally mapped for the flow of the implementation, the chart was five pages. After implementation, the same processes streamlined using the new Enterprise resource planning system is now only two pages. After all implementations were complete, more than $150,000 in salaries was saved, as well as many unnecessary and tedious job functions. While continuous improvement must follow, the original objective of this thesis was met with great success.
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Luo, Jia Le. "Integration of knowledge management and enterprise resource planning for advanced production management." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2493690.
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Nilsson, Erik. "Knowledge transfer in enterprise resource planning (ERP) projects : Towards a framework for increased learning when implementing ERP Systems." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-5905.
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Companies spend considerable amounts of money on implementation of enterprise resource planning (ERP) systems. The implementation of an ERP system is risky since it involves the core administrative processes used to give a good customer service, plan and monitor production, handle suppliers and monitor the financial effectiveness of the company. It is quite clear that a wrongly managed ERP implementation can cause lower customer satisfaction and weakening trust from the market. These are effects that companies can’t afford in most markets were competition is very strong and customer service is the key to future improved business. One very important part to minimize the risk in such projects is to focus on change management and knowledge transfer to the end users. The end users need to be equipped with the right knowledge in the new ERP system from day one, otherwise the risks grow considerable. Missing knowledge can cost missed deliveries, customer complaints, financial claims and most importantly lower compatibility on the market. This thesis builds a framework with main points to consider when building a positive learning environment and how to break the information wall so that the trainer can get through with the message.
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Chen, Yu-Hsiang. "Reinforce customer satisfaction through enterprise resource planning and supply chain management integration." CSUSB ScholarWorks, 2007. https://scholarworks.lib.csusb.edu/etd-project/3276.
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The purpose of this project is to try and establish a blueprint for integrating Enterprise Resource Planning (ERP) and Supply Chain Management (SCM). ERP and SCM have become popular in many industries because they help companies improve their Information Systems (IS) which helps support their operational goals. New technology is being used in resource planning and e-commerce and a stable supply chain helps corporations integrate many basic applications. This helps facilitate smooth supplier-customer interactions while minimizing transaction costs. This project is trying to provide a way in which to implement ERP systems properly into SCM. It should result in improved business performance and client satisfaction.
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Sullivan, Linda S. "Post-implementation success factors for enterprise resource planning (ERP) student administration systems in higher education institutions." Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002698.
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Gencel, Orhan. "A Study On Enterprise Resource Planning Systems And Embedding Them Into The Company Processes." Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/12604915/index.pdf.
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In this thesis, implementations of Enterprise Resource Planning Systems are studied with a broader view. Pre-implementation preparations and post-implementation developments play key roles in the success of the ERP utilization of the companies. To find out how the success can be achieved, various concepts in ERP implementation are analyzed. Using analogies with the basic software development models, common application methodologies are studied. The study is completed
with the analysis of an interesting and challenging ERP implementation experience, focusing on the important decision points.
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Chiawah, Tambei. "Relationship Between Enterprise Resource Planning System and Organizational Productivity in Local Government." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6409.
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Organizations experience challenges despite efforts to increase productivity through implementing large-scale enterprise systems. Leaders of local government institutions do not understand how to achieve expected and desired benefits from the implementation of enterprise resource planning (ERP) systems. Lack of alignment between social and technical elements in ERP implementation depresses organizational productivity. The purpose of this quantitative correlational study was to examine whether social and technical elements increase use and productivity in ERP implementation. The research questions addressed the relationship between ERP and organizational efficiency, cross-functional communication, information sharing, ease of ERP use, and ERP usefulness. Sociotechnical systems theory provided the theoretical basis for the study. Data were collected from online surveys completed by 61 ERP users and analyzed using Wilcoxon matched pairs statistics and Spearman's correlation coefficient. Findings indicated a positive significant relationship between ERP and information sharing, a positive significant relationship between ERP system quality and ease of ERP use, and a positive significant relationship between ERP system quality and organizational productivity. Findings may be used by local government leaders, technology managers, and chief information officers to ensure ERP sustainability and increase productivity.
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Debrosse-Bruno, Marie Michael. "Critical Success Factors (CSFs) for Implementation of Enterprise Resource Planning (ERP) Systems in Various Industries, Including Institutions of Higher Education (IHEs)." Thesis, University of Maryland University College, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10639432.
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Abstract Enterprise Resource Planning (ERP) systems present a management problem for various industries including institutions of higher education (IHEs) because they are costly to acquire, challenging to implement, and often fail to meet anticipated expectations. ERP systems are highly complex due to the nature of the operations they support. This dissertation was conducted via a systematic review of the literature from 1998-2017 to synthesize available knowledge in various industries including IHEs in the United States. Through the lenses of Change Management Theory and The Diffusion of Innovations Theory, this systematic review highlighted critical success factors (CSFs) affecting the implementation of ERP systems in various industries and, also, sought to discover CSFs unique to institutions of higher education. Despite the challenges ERP presents to businesses, implementation of ERP systems continues to grow. This dissertation found that for various industries, the most often cited CSFs were: top management support, change management skills, effective communications, and ERP systems user training. For IHEs, institutional governance, staff engagement, lack of internal expertise, and conflicts with other priorities were the critical factors that played a significant role in ERP implementation. These findings suggested that industries must not only pay careful attention to the CSFs in various industries but that they can utilize the specific CSFs in IHEs, even though they may not appear to be as crucial for other industries. Future research may consider the extent to which organizations have mastered the skills necessary to effectively implement ERP systems. Keywords: enterprise resource planning systems, critical success factors, CSFs, implementation, higher education, innovation management
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Atukwase, Denise. "An analysis of use of cloud enterprise resource planning systems in South Africa." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020352.
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Due to innovation, Information Technology (IT) is changing all the time. One of the fast growing IT innovations is cloud computing. The phenomenon of cloud computing has changed the way that business consumes IT and in particular Enterprise Resource Planning (ERP) systems. This phenomenon has led to a need for research in the field of cloud ERP systems. A review of the literature revealed a gap in research related to cloud ERP systems and particularly to the adoption of these systems in South African companies. Only a few studies have been done regarding the adoption of cloud computing in South Africa, and the extent of adoption of cloud ERP systems in South Africa is not known. This study set out to answer the research question “What is the extent of understanding and adoption of ERP system in South African companies?” The study will be useful to the ERP industry in understanding the level of adoption of and perceptions about cloud ERP systems by South African companies. In order to answer the research question a survey research strategy was adopted and was of an exploratory nature. The sample was composed of IT professionals and line managers in South African companies. Questionnaires were sent via web link and 41 complete responses were obtained. The results showed that the respondents had a good understanding of the advantages/benefits of cloud ERP systems. However, a lack of clear understanding of the disadvantages/drawbacks of cloud ERP systems was evident in the research data which could lead to non-adoption of cloud ERP systems. Adoption of cloud ERP systems was highest in the engineering, manufacturing and IT sector. It was evident that IaaS and PaaS have not been adopted at all. The majority of the companies (60 percent) that had adopted cloud ERP systems were SMEs. This is in line with international studies that show that SMEs are driving the change in IT innovation such as cloud ERP systems.
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Chandiwana, Takauya. "An assessment of citizen benefits of enterprise resource planning systems in municipalities." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1364.
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Thesis submitted in fulfilment of the requirements for the degree
Master of Technology INFORMATION TECHNOLOGY
in the Faculty of INFORMATICS AND DESIGN
at the Cape Peninsula University of Technology
2013In this information age, Enterprise Resource Planning (ERP) system implementation simplifies complexities within organisational heterogeneous Information Systems (IS). Following the early era of computerisation, ERP systems were designed to provide a formal integration of the whole enterprise with a business focussed approach to the application of Information and Communication Technology (ICT). With the advent of ERP systems, organisations in industry have invested substantially in these systems to assist and augment their ability to form more effective management of their resources across corporate walls and business functions through an integration of information and operations. In the public sector, governments at all levels have also turned to ERP systems to address their needs. As such, ERP implementation has become a new solution that many public institutions are venturing into, based on the evidence of benefits in the commercial sector. However, in the public sector, ERP systems should not be focussed on just internal organisational benefits. Due cognisance must be given, during design and implementation, to the citizen, who is the key public sector beneficiary. The benefits from ERP systems implementation and utilisation are well researched and documented by various scholars. However research has mainly focused on the private sector. Given the growing importance of ERP systems in the public sector it has become imperative to advance understanding in the arena of government with regards to public ERP system implementation and utilisation. Thus, an important question that warrants investigation is: ―What are the benefits for the citizen when ERP systems are implemented by municipalities?‖ The empirical work reported in this research investigated, via an in-depth case study, how the citizen benefits from ERP implementations in municipalities. Fifteen respondents, who are employees the City of Cape Town Municipality, were interviewed. Their interview transcripts, together with the other supporting documents they supplied and information from the City‘s website, were analysed through hermeneutical analysis. The analysis of the data was facilitated by the use of Atlas.ti, a computer-aided qualitative analysis software tool. Four key findings emanated from the analysis. Indirect ERP-system benefits: The benefits in this category denoted those benefits that are generically found in any ERP system regardless of it being implemented in a private or public enterprise setup. Direct citizen benefits: These are the benefits that are noticeable and directly extended to the citizens even without the knowledge of the existence of the ERP system. Effective ERP system benefits management: This finding elaborated how the ERP system can be sustainably managed to ensure that it delivers maximum benefits to the citizens in a long term. Efficient and effective use of public money: This finding explained the outcomes of utilising the ERP system, specifically in public enterprises, such as municipalities. The findings of this study are important in that they would assist to articulate and improve the business cases when municipalities commence with planning for ERP system acquisition. This is especially important given the high cost related to ERP system implementation. More importantly, the findings provide a basis for the identification of citizen benefits which are related to ERP system implementation. This provides municipal management a frame within which to improve the on-going management of ERP systems. The findings thus support improved ERP system benefits management and which would in turn ensure improved service delivery to the citizenry.
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Nguema, Chancelia Gray Angounou. "The role of audit functions in enterprise resource planning projects in a selected organisation in South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2863.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.Enterprise resource planning (ERP) systems integrate business processes (BPs) into one database, facilitate data sharing, and provide real time information to authorised users, leading to an increase in efficiency and effectiveness. However, the implementation of an ERP system is not always a success as some systems turn out to be misaligned with the organisation’s objectives. This misalignment can lead to inadequate controls within the system. ERP systems are designed to improve transactions within the BPs and provide a competitive advantage to organisations. However, this benefit can become a weakness if project implementation fails due to controls in the system not being aligned with the objectives. The aim of the study is to explore how audit functions can contribute to the implementation of ERP projects, and the objective is to propose a guideline that can improve the implementation processes of ERP projects. To address the aim and meet the objective of this study, two main questions are asked: 1) What are the factors to be considered when introducing audit functionality in the implementation of an ERP system? 2) How can audit functions assist organisations in ERP project implementation? A subjectivist philosophical stance is followed and the epistemology lies within the interpretivist paradigm. An inductive research approach is followed and a case study is used as research strategy to conduct the research. The unit of analysis is the Operation Finance and Information Technology departments within the selected organisation, while selected employees (14) within the organisation form the unit of observation. A non-random, purposively selected sampling technique was used. Data were collected by means of semi-structured questionnaires through interviews. Data were analysed by summarising, categorising, and applying thematic analysis. The data analysis shows that audit functions (Operation Finance department, internal and external auditors) bring objectivity and assurance to the project in terms of financial reports, checks and balances, processes, structure, and internal controls. Getting people to cooperate however is a challenge for audit functionalities, and internal and external auditors can be a challenge during project implementation because their practical skills and computer-based knowledge to deal with huge volumes of data is extremely limited. It is highly recommended that the guideline presented in this research is followed, that engagement of audit functions with business processes is introduced and adopted by other role players involved in the project implementation process, and that audit functions should not be seen as a ‘must have’ but rather as support to improve the process. Ethical requirements as requested by CPUT are fulfilled.
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Mokuena, Mpolokeng. "The use of enterprise resource planning systems in three leading bakeries in South Africa." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/19157.
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There is a continued effort for organisations to invest in resources that enable them to reduce costs while increasing productivity to meet the needs of the customers in order to maximise profits. Such investments also empower them to gain competitive advantage in the market. In an endeavour to achieve this, organisations invest in implementing Information Technology (IT) software to assist in increasing efficiency. There are varieties of available software solutions that are used at various stages of the value-chain. One of these is the Enterprise Resource Planning (ERP) system. Bakeries are no exception in exploring ways in which operations can be run more efficiently to reduce costs in the various levels of the supply chain through use of ERP systems. Although bakeries have invested many funds in implementing this system, they fail to enjoy the full returns on their investment of this system. The study compares the use of ERP systems between three leading bakers in Port Elizabeth, as part of convenience sampling, to identify any possible ineffective business practice applications and recommend some applicable solutions. In pursuing this study, a qualitative research was conducted. A critical literature review drawing on academic sources was conducted on the Supply Chain Management SCM. It provides an overview of SCM, and the effectiveness of ERP is SCM. Additionally, it provides benefits of using ERP in SCM. Furthermore, various tools that are used in measuring effectiveness of ERP systems were discussed. These tools included, Perceived Ease of Use and Perceived Usefulness, part of the Technology Acceptance Model (TAM) and the balanced scored card. This was followed by a content analysis of web-based content of the three bakeries. Interview schedules were conducted using close-ended and open-ended questionnaires with the procurement, production, and distribution officers in the three bakeries to get a deeper understanding of the experience of the respondents. The questionnaires were distributed to twenty-seven (27) potential participants but interviews were conducted with only five (5) respondents. This constitutes a (5/27) 18.5% response rate. The questions on the questionnaires required a deeper understanding of the experiences of the respondents on their use of ERP. The questions were adopted from a balanced score card questionnaire that was previously used in measuring the performance of ERP systems.The study used Perceived Usefulness and Perceived Ease of Use within the Technology Acceptance Model (TAM) to measure the effectiveness of ERP systems that are used in bakeries The analysis revealed that some production departments did not use the ERP system altogether while others used it as an archive and stuck to manual tasks resulting in duplication of tasks, which increase the workload of the departments. It also discourages interdepartmental information integration because other departments do not have easy and quick access to information from their production department. This department must share information to other departments through email. It was discovered that some end-users do not undergo formal training that affect their use of the system making it ineffective. Some found that their system was not user-friendly and increased their workload. Recommendations are made to the management of the bakeries on how to make the use of ERP effective for those planning to upgrade their current baking management systems.
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Revia, Ilia. "Knowledge Transfer within ERP Implementations : A Phenomenological Investigation." Thesis, Jönköping University, JIBS, Business Informatics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-864.
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Background
The importance of Enterprise Resource Planning (ERP) systems is that they redesign organizational processes and structure. The new knowledge embedded in the ERP systems induces substantial changes in the businesses which adopt ERP systems. Furthermore, ERP implementations are socially complex and knowledge-intensive activities as several companies may be involved in a single ERP project and intensive knowledge transfer among these companies is vital for the success of the implementation projects.
Purpose
To date limited amount of research has been performed in the area of knowledge transfer in ERP implementations. My study answered the following questions:
1. What is the effect of the transfer of knowledge that is associated with ERP implementations?
2. What (if any) knowledge transfer barriers have been identified during the ERP implementation process?
3. What types of activities did the firms initiate to enable the knowledge transfer during the ERP implementation process?
Method
My research consisted of theoretical and empirical parts. Theoretical part entailed a thorough review of current literature on the ERP systems and knowledge management. Adopting a phenomenological approach I next collected the primary data through interviews and surveys with experts in the ERP implementation projects.
Results
I have described the area of knowledge transfer within ERP implementation projects and identified connections between ERP implementations and organizational learning. I have also uncovered and analyzed the origins of a number of factors that potentially inhibit or enable the knowledge transfer within implementation projects. I was able to connect the theoretical part of the thesis with empirical data and gained a comprehensive understanding of the phenomena at hand. Major barriers to the knowledge transfer stem from the tacit nature of the knowledge itself and the lack of social relationships within the various stakeholders. Activities organizations engage in are ‘knowledge conversion’ and relationships facilitation within the project team.
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Wiid, Hermanus Jacobus. "Enterprise resource planning systems selection in the wine industry of the Western Cape : a qualitative case study." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17895.
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Thesis (MA (Information Science))--Stellenbosch University, 2011.ENGLISH ABSTRACT: The globalised business environment of the 21st century is a complex space for organisations to navigate. As a means of dealing with the challenges and demands brought about by increased interconnectedness and interdependence, organisations are increasingly turning to information and communication technology (ICT), and especially advanced forms of ICT such as enterprise resource planning (ERP) systems. An ERP system encompasses the promise of a seamless integration of business processes to be managed by a single business software application, which can be used to increase competitiveness and assist managers in strategically positioning their organisations for the future. This is especially true in the case of small to medium-sized enterprises (SMEs) which constitute a large and important part of the economies of numerous countries. As the ERP systems market for larger organisations became saturated at the beginning of the previous decade, ERP system vendors started to target SMEs by developing smaller and less expensive software solutions specifically aimed at this market segment. However, research has shown that these enterprises differ from their larger counterparts in size-specific and industry-specific ways which can greatly affect their acquisition of ERP systems: SMEs often face severe resource constraints and cannot afford the costs associated with failed ERP system implementation efforts. As a result, it becomes all the more important to follow a proper ERP system selection procedure before committing scarce and irrevocable resources to implementation. The purpose of this thesis is to define and describe the size-specific and industryspecific factors that play an important role during ERP system selection (Chapter 1). ERP system selection factors in the literature are summarised and synthesised into a comprehensive framework used to guide the execution of the study (Chapter 2). To this end, a qualitative case study was conducted on an SME in the wine industry of the Western Cape that was in the process of selecting an ERP system. Data were collected by critically analysing and reviewing documents, conducting direct observations of requirements analysis meetings and interviewing participants purposefully selected for the study (Chapter 3). Five major themes emerged from the analysis of the collected data and from this a total of 14 selection factors are identified (Chapter 4). These results largely corroborate existing selection factors from the literature and allows ideas proposed by various authors to be expanded on. In this way, a theoretical foundation is laid for the development of an ERP system selection model for SMEs in the Western Cape wine industry in future research (Chapter 5). The contribution of this research lies in the emphasis it places on the different benefits and shortcomings present in each quadrant of the proposed model and the explanation it provides for how this influences a selection factor trade-off that is unique to each organisation and the industry it operates in. This insight can be used to direct the ERP system selection process.
AFRIKAANSE OPSOMMING: Die geglobaliseerde besigheidsomgewing van die 21ste eeu is ’n komplekse ruimte waarbinne organisasies moet navigeer. Daarom wend organisasies hulle toenemend tot informasieen kommunikasietegnologie (IKT), en veral ondernemingshulpbronbeplannings (OHB)- sisteme, in ’n poging om hierdie arena se uitdagings en vereistes wat deur toenemende interverbinding en -afhanklikheid meegebring word die hoof te bied. ’n OHB-sisteem dra die belofte van ’n uniforme integrasie van besigheidsprosesse wat deur ’n enkele besigheidsagtewareprogrammatuur bestuur kan word. Dit kan aangewend word om mededingendheid te bevorder en om bestuurders by te staan om hul organisasies strategies te posisioneer vir die toekoms. Dit is veral van toepassing in die geval van klein- tot medium-grootte ondernemings (KMOs) wat ’n groot en belangrike deel van die ekonomieë van verskeie lande verteenwoordig. Teen die begin van die vorige dekade het OHB-sisteemverkopers hul fokus van groot ondernemings na KMOs verskuif deur kleiner en goedkoper sagteware te ontwikkel wat spesifiek op hierdie marksegment gemik was. Navorsing het egter bewys dat hierdie ondernemings van hul groter eweknieë verskil in terme van grootte en industrie en dat dit ’n beduidende impak kan hê op die verwerwing van OHB-sisteme: KMOs ervaar dikwels ernstige hulpbrontekorte en kan nie die koste verbonde aan mislukte OHBsisteemimplementering bekostig nie. Gevolglik raak dit toenemend belangrik dat hierdie ondernemings ’n behoorlike OHB-sisteemseleksieprosedure volg, voordat skaars en onvervangbare hulpbronne aan die implementering van dié sagteware bestee word. Die doel van hierdie tesis is om die grootte- en industrie-spesifieke faktore wat ’n belangrike rol gedurende OHB-sisteemseleksie speel te definieer en te beskryf (Hoofstuk 1). OHB-sisteemseleksiefaktore in die literatuur is opgesom en saamgevat in ’n omvattende raamwerk wat die uitvoering van die studie gerig het (Hoofstuk 2). ’n Kwalitatiewe gevallestudie is gevolglik uitgevoer op ’n KMO in die Wes-Kaapse wynindustrie wat besig was om ’n OHB-sisteem te selekteer. Data is ingesamel deur dokumente krities te analiseer en te hersien, deur direkte observasies van behoefte-analise-vergaderings te maak en onderhoude te voer met deelnemers aan die studie, wat spesifiek vir hierdie doel geselekteer is (Hoofstuk 3). Vyf prominente temas en ’n totaal van 14 seleksiefaktore is vanuit die analise van die data bepaal (Hoofstuk 4). Hierdie resultate bevestig grotendeels bestaande seleksiefaktore in die literatuur en fasiliteer die verdere uitbou van bestaande idees van verskeie outeurs. Op hierdie manier word ’n teoretiese grondslag vir die ontwikkeling van ’n model vir OHB-sisteemseleksie in toekomstige navorsing gelê (Hoofstuk 5). Die bydrae van hierdie navorsing lê in die klem wat dit plaas op die verskillende voor- en nadele teenwoordig in elke kwadrant van die voorgestelde model en in die verduideliking van die impak daarvan op ’n uitruiling van seleksiefaktore wat uniek is aan elke organisasie en die industrie waarin dit werksaam is. Hierdie insig kan uiteindelik gebruik word om die OHB-sisteemseleksieprosedure te rig.
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Petkovic, Nikola. "RefStratERP – A Refactoring Strategy for ERP Systems." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-227810.
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Enterprise Resource Planning (ERP) systems are used to integrate all functions of an enterprise. They often evolve from a smaller monolithic object-oriented application, covering one functional area and organically grow over time in features and size until all functional areas are covered. Once they reach certain size, unrestricted dependencies among numerous classes increase complexity of the system and make it harder for development team to create new features and maintain code stability. This creates problems to further evolution of the ERP system and poses a risk to economic consequences for company developing it. ERP refactoring strategy, together with process of its creation, is presented in this thesis. It can be used with ERP systems, having architectural issues, with a purpose to improve quality of system’s architecture and thus prolong its lifecycle. The goal of modularizing monolithic system it pursued with intention to reduce complexity and make it easier to reason about the system. This architecture-level refactoring strategy is created for one specific medium-sized ERP system through iterative trial-and-error explorative approach. This thesis is carried out at the main development site for this ERP system by project team consisting of employees working on its development. The result shows the RefStratERP, an innovative refactoring strategy consisting of target architecture, refactoring process to reach it, refactoring principles and refactoring limitations. Contrary to initial expectation, arranging domain modules (modules containing business logic) in directed acyclic graph (DAG) is, in general, not feasible without sacrificing internal module cohesion of business logic. Accidental unidirectional dependency between two domain modules is at risk of becoming bidirectional under changing business requirements. On the other hand, non-domain modules (modules without business logic) could be completely separated from domain modules in a way that domain modules depend on non-domain modules. This comes from underlying nature of business domain and the fact that functional areas of an enterprise are interdependent.Enterprise Resource Planning-system (ERP) används för att integrera alla funktioner inom ett företag. Oftast utvecklas dem från en mindre monolitisk objektorienterad applikation som täcker ett funktionellt område och växer organiskt över tiden i funktioner och storlek tills alla funktionella områden är täckta. När dem når en viss storlek ökar komplexiteten i systemet vilket gör det svårare fär utvecklingsteamet att skapa nya funktioner och hålla kodstabilitet. Detta skapar problem för fortsatt utveckling av ERP-systemet och utgör en risk för ekonomiska konsekvenser för utvecklingsföretaget. ERP refactoringstrategin, tillsammans med processen med att skapa den, presenteras i denna avhandling. Den kan användas med ERP-system, med arkitektoniska problem, med syfte att förbättra kvaliteten hos systemets arkitektur och därigenom förlänga dess livscykel. Målet att modularisera monolitiska system strävas efter i syfte att minska komplexiteten och göra det lättare att resonera kring systemet. En refaktorstrategi på arkitektnivå skapas för ett specifikt medelstort ERP-system genom en iterativ och försök-och-mistag-explorativ metod. Projektet genomfördes på ERPs huvudutvecklingsplats av ett projektteam bestående av anställda inom ERP utveckling. Resultatet visar RefStratERP, en innovativ refaktorstrategi som består av målarkitektur, refactoringprocess för att nå det, refactoringprinciper och refactoringbegränsningar. I motsats till inledande förväntningar är det i allmänhet inte möjligt att ordna domänmoduler (moduler som innehåller affärslogik) i en riktad acyklisk graf (DAG) utan att påverka interna modulsammanhang (cohesion) i affärslogiken. Oavsiktlig enriktad beroende mellan två domänmoduler riskerar att bli dubbelriktad under förändrade affärsbehov. Å andra sidan kan icke-domänmoduler (moduler utan affärslogik) helt separeras från domänmoduler så att domänmoduler beror på icke-domänmoduler. Detta kommer från underliggande egenskaper av affärsområden och det faktum att verksamhetsområden inom ett företag är beroende av varandra.
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Anyanwu, Ogechi Uloma. "The role of enterprise resource planning systems in continuous auditing of a selected organization in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2669.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.The thesis aimed at exploring the role Enterprise Resource Planning (ERP) Systems play in an organization’s continuous auditing practices. Continuous auditing encourages innovation and improves the practice of traditional auditing through the use of automation and computerisation. Auditing specialists and researchers have begun to adopt a technology driven process as an approach to back up real time assurance. The rationale of the study is drawn from previous research where the findings argue that organizations employ the use of ERP systems because it enables seamless access to information and automation, which makes monitoring of controls easier. The study used Structuration Theory (ST) as the underpinning theory and drew on the concept of duality of technology (i.e., Enactment of Technology-in-Practice) as a lens to comprehend and deduced the social phenomenon of continuous auditing using ERP system. This research study investigated this social phenomenon and how it had influenced performance auditing of an organization. The study applied interpretivism as a research paradigm and as such adopted a qualitative approach where semi-structured interviews were used to tease out the research objectives and questions. The outcome of the research validated a conceptual framework which has led to a proposed general framework for practicing continuous auditing using ERP system. All interviews data collected and accurately captured with informed consent were subject to the approval of the selected organization. This was not to violate the organization’s privacy and confidentiality policies. It did not reveal any information that could potentially adversely affect the reputation of the organization or reveal private information to its competitors.
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Dlamini, Khulekani Enock. "Impact of data quality on utilisation and usefulness of integrated Human Resources Information Systems (HRIS)." Thesis, University of Western Cape, 2012. http://hdl.handle.net/11394/3375.
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Magister Commercii - MComImpact of data quality on utilisation and perceived usefulness of integrated Human Resources Information Systems (HRIS). Integrated HR Information systems have become prevalent in modern organisations. These systems promise operational efficiencies and competitive advantage. In order to deliver these benefits, the systems should be effectively utilised and perceived as a useful business tools. The utilisation and perceived usefulness of the HRIS could be influenced by quality of data it produces. The objective of this study was to investigate the impact of data quality on the utilisation and usefulness of the HRIS. The aim was to ensure that organisations realise their investments in HRIS. This would be achieved by improving qualities that ensures effective utilisation of HRIS. Moreover, the study sought to enhance the body of academic knowledge in HRIS as far data quality is concerned. Mixed research method was used to meet the objectives of the study. Survey research and qualitative interviews techniques were employed. Statistical and deductive analysis was applied to raw data in order to draw conclusions. The study found that data quality positively influence utilisation and usefulness of HRIS. Moreover, findings revealed that the HRIS was predominantly used for operational, rather than strategic tasks. HRIS data is also not generally perceived to be of poor quality. HR practitioners emphasise accuracy over other quality dimensions. Organisations that seek to maximise their investment in HRIS should implement data quality improvement initiatives. This will ensure that the system is effectively utilised and produces high quality information for decision-making. This could lead to competitive advantage. Further research could be undertaken to understand; success factors for HRIS data quality initiatives, determinants of HRIS user satisfaction, drivers for dedicated HRIS management roles and the impact of having HRIS manager among others.
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Thomas, Maricelle Casquejo. "A study of strategies for successful enterprise resource planning implementation in a merger and acqusition environment." CSUSB ScholarWorks, 2007. https://scholarworks.lib.csusb.edu/etd-project/3267.
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This project will be focusing on the business problem of integrating information systems within a M & A organization, in this case to a SAP platform. SAP is the platform the parent company uses to run its corporate business functions.
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Charles, Kathryn. "Organisational change and enterprise resource planning in a multi-national corporation : the roles and competencies of change teams." Thesis, University of Aberdeen, 2009. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=165212.
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This study addresses how transformational organisational change can be enabled by dispersing and distributing leadership to change teams. It responds to the research challenge set by Caldwell (2003; 2005) to investigate change teams and explores issues raised by some authors that understanding of dispersed change agency (Buchanan et al., 2007) and distributed leadership (Gronn, 2002) may offer some insights regarding the management of complex organisational change processes. The study focuses on the implementation of Enterprise Resource Planning (ERP) in a Multi-National Corporation (MNC). It is accepted that failure rates for this type of technological change process are high and that most ERP implementations fail to achieve their objectives (Caruso, 2007; Aiken & Keller, 2009). In this study, a processual methodology (Pettigrew, 1985: Dawson, 1994; 2003) was employed and qualitative methods used, to unravel the complexity and develop rich and critical insight into the roles, relationships and competencies of three types of change teams. Research findings identify how change leadership was dispersed to three types of change team and how this led to rapid ERP implementation which was judged as ‘on time and in budget’. From this analysis, we develop a typology of change teams which identifies three types of change team: a control team; translation team; and a trouble shooting team. This typology characterises their roles, competencies and optimum conditions for interaction. In particular, we demonstrate how change teams working in concert demonstrate specific competencies, use complementary methods and employ specific political tactics to enable rapid improvisation of the implementation strategy and the ERP software.
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Ajegunma, Solomon, Kennedy Onoberhie, and Ramadevi Pasupathy. "Exploring the Integration of Enterprise Systems Solutions Within A Supply Chian." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16717.
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Over the decades, as organizations begin to move globally there has been a sporadic flow of information in their supply chain. Competition today is forcing companies to integrate tightly with their suppliers and customers, in order to reduce the time available to flex the supply chain (SC) (Koh S.C, Saad S, Arunachalam S, 2006). The integration of firms and departments and information is getting more and more complicated. Regardless of enterprise system solutions being introduced as “integrated suites” they have failed to accomplish application and supply chain integration (Themistocleous, M. Irani, Z. O‟Keefe, and R. 2001). Therefore, this thesis aims to explore, gain better understanding and to explain the balance that may occur between the challenges and benefits gained from integrating enterprise resource planning and supply chain management.Our topic of interest could be view from both developers and user perspective. Developer/consultant‟s perspective is based on the viewpoint of those involved in and responsible for developing enterprise solutions. User‟s perspective, this perspective gives insight to how the integration process is perceived by organisations actually using the solutions. We chose the User perspective because we consider the user to be the direct beneficiary of whatever outcome is gotten from both the business solutions and its integration.In order to achieve a purposeful thesis. We decided to use an interpretive perspective which focus on exploring and gaining insight into issues of integrating enterprise system solution. We used both the inductive and the deductive approaches in our research. This would be advantageous due to the nature of our research topic, as there is little existing knowledge about the integration of enterprise systems solution within supply chain and there are lots of literatures related to the enterprise system solutions (ERP and SCM) been observed. The inductive approach would guide us to choose one or a few specific interactions to explore in-depth, while the deductive approach would aid us when making an hypothesis, since we would be collecting ideas about previous research and theories in order to guide us and make comparison.Conclusively, we found that the balance between challenges and benefits of ERP and SCM are unequivocal, as the benefits surpass the challenges and the effect of challenges on organisation‟s benefit is that it prolongs the short term benefit.
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Jayawickrama, Uchitha. "Knowledge management competence for ERP implementation success." Thesis, University of Plymouth, 2015. http://hdl.handle.net/10026.1/3498.
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The global business environment has changed dramatically in recent years, as competition in complex knowledge-based economies has increased. Enterprise Resource Planning (ERP) systems have been viewed as a way to manage increased business complexity, leading to the rapid adoption and implementation of such systems, as ERP can support enterprises to improve their competitiveness. Knowledge management (KM) is crucial for ERP systems implementation, however a highly demanding task. Therefore, the primary concern of this research is to examine the effectiveness of knowledge management activities that would contribute to achieve ERP implementation success. This study adopted mixed methods approach by combining semi-structured interviews and a questionnaire to collect empirical data from ERP professionals in both manufacturing and service sector organisations. In the qualitative phase, it develops the “framework of integrative knowledge” based on empirical evidence, that can improve KM competence for ERP implementation success. Data analysis has been undertaken using a combination of thematic analysis and comparative analysis with respect to 14 ERP implementations in the UK. The framework integrates multiple perspectives in terms of knowledge components to enhance KM competence, including knowledge types, knowledge layers, KM lifecycle and knowledge determinants. It discovered 19 knowledge determinants to drive knowledge management activities during ERP projects, which is another vital contribution to the existing knowledge. Furthermore, the study develops the “knowledge network model” for ERP implementations in order to facilitate the knowledge flows between various stakeholders involved in ERP implementations, which can help to understand the interactions between the knowledge components. Moreover, sub-knowledge types (knowledge elements) under each knowledge type were discovered through empirical evidence. The quantitative phase was adopted to extend the findings of the qualitative phase. The knowledge types and knowledge elements were prioritised using Analytic Hierarchy Process (AHP) method through an online AHP based questionnaire with 77 responses from ERP professionals involved in UK ERP implementations. Furthermore, knowledge prioritisation demonstrates how effectively the framework of integrative knowledge can be used during ERP implementations with the help of prioritised knowledge. In total 4 knowledge types and 21 knowledge elements were ranked based on their contribution to achieve ERP success; four variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. This study has number of theoretical contributions including framework of integrative knowledge, knowledge network model for ERP implementations and ERP knowledge prioritisation. Moreover, the framework of integrative knowledge can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP implementation success in business reality.
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Machová, Marie. "Logistické procesy a jejich optimalizace." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-10336.
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Managing the process of a product's development prior to its release is the dominant theme of this graduation thesis. In today's modern turbulent world, businesses compete to be a strong force in the market arena. From start to finish it is necessary to keep the consumer's demands and wants as the driving force when managing the operation. Factors that are critical in the implementation of the operation are working with a manageable portfolio, forecasting unforeseen expenses, profit gains and losses. Purchasing the most recent and efficient software program or electronics to assist in the operation could be more effective but more expensive upfront. On the other hand, purchasing a complex program or electronics will be ineffective if the user is unable to comprehend its complete functions or abilities. Proper and thorough analysis is necessary in foreseeing all possible obstacles to a smooth operation. Presently, it is not uncommon for companies to implement new technology without previous analysis. The result is a rapidly growing demand for a product reliant on this technology to help produce or support it. As a result, they find themselves in a tight spot very soon. Resolving the issue consists of additional and extended analyses of changes and in the reimplementation of the technology, a process that can be slow and tap into an already tight budget. In conclusion, this dissertation surmises that documentation of and organized implementation of processes in a real manufacturing corporation is necessary to improve not only the quality of processes in support of reaching economic targets but also in assuring quality labour performances of all employees.
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Hwang, Woosang. "The Drivers of ERP Implementation and Its Impact on Organizational Capabilities and Performance and Customer Value." University of Toledo / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1310159208.
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Ahlstrand, Tobias, and Joseph Selin. "What happens with control when fundamentals change? : A study of how an ERP implementation may affect management control by causing changes among supporting roles and activities." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15187.
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As the society becomes more internationalized and companies spread operations to multiple locations in different countries, there is a growing need for systems that can link information between different company departments and make it available for users at any time. Over the years, companies have used several information systems for different business activities and purposes, but due to complexity and high costs, a need for an integrated platform has emerged. A system that can connect different business functions within a company, and at the same time link systems owned by customers and suppliers through modern technology is an Enterprise Resource Planning (ERP) system. Today, management control may be regarded as an information intensive company process where managers can improve control by working with relevant and accurate information. An ERP system represents a natural bearer of that information, and because of that, it becomes interesting to analyze the effects on management control when its fundamentals (the ERP system) change. As previous publications mostly have examined organizational changes and effects of ERP implementations from a more general perspective, the authors realize a need for addressing ERP systems in relation to management control. Though prior research indicates that implementation of ERP systems have affect on management control, there is still uncertainty how it may be affected. The aim for this study is therefore to create understanding of how a major change such as an ERP implementation may affect management control by causing changes among supporting roles and activities. In order to achieve the purpose for this work, the authors have exemplified an ERP implementation through a case study of a manufacturing company implementing Electronic Invoice Processing (EIP) as a part of a larger ERP change. By using a scientific research approach characterized by an iterative process that moves between theory and empiricism, some valuable outcomes can be drawn from the analyzed case material. These outcomes become in the end target for a broad interpretation of roles, activities, and how changes among them may affect management control on a more generalized ERP level. Analyzing the case, the authors have been able to identify three distinctive roles that may be affected by an ERP implementation; the Executor, the Supervisor, and the Supporter. These three roles have been found to carry out five prime activities; Information Assembling, Information Verification, Information Registration, Information Presentation, and Information Storing. Finally, the changes and altering of focus between these roles and activities were found to potentially affect management control positively through five prime aspects; Timeliness, Accuracy, Accessibility, Richness, and Control.
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Bergdahl, Jacob. "The AI Revolution : A study on the present and future application and value of AI in the context of ERP systems." Thesis, Uppsala universitet, Informationssystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-354043.
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Business leaders around the world are expressing equal amounts of excitement and urgency for implementing artificial intelligence (AI) technologies. Yet the upcoming AI revolution is clouded with uncertainties and misconceptions. In this thesis, the business value and application potential of AI were studied in a context of enterprise resource planning (ERP) systems through a case study at a consultancy firm with small- to midsize clients. Three research questions were posed and answered: how can, or do, organizational processes covered by ERP systems benefit from AI, what AI features do customers typically request when ordering ERP systems, and is AI adopted with the purpose of reducing costs or increasing revenue? Using a framework for data analysis, multiple organizational processes covered by ERP systems were explored through interviews with ERP experts. The results indicated that small- and midsize companies were still primarily requesting and working to implement basic, incremental AI with the purpose of reducing costs through automations. Future leaders may instead need to implement AI that fundamentally reinvents their business processes, with the purpose of increasing revenue through augmentations. Overall, while some organizational processes have already been improved with AI solutions, many processes have yet to be AI-powered in the ERP solutions sold by the consultancy firm examined in this study. However, the consultants of the firm express great positivity for the untapped potential of AI, and many further AI solutions are being developed.Affärsledare världen runt upplever såväl entusiasm som brådska för att implementera artificiell intelligens (AI). Men den kommande AI-revolutionen är fylld av osäkerheter och miss-uppfattningar. I denna uppsats undersöktes det affärsvärde och den användningspotential som AI har i en kontext av affärssystem (enterprise resource planning system, ERP) genom en fallstudie på en konsultfirma med små- och mellanstora kunder. Tre forskningsfrågor ställdes och besvarades: hur kan organisatoriska processer som täcks av affärssystem komma att gynnas av AI, eller hur gynnas de redan, vilken typ av AI efterfrågar kunder när de beställer affärssystem, och införskaffas AI i syftet att minska kostnader eller öka intäkter? Med hjälp av ett ramverk för dataanalys utforskandes ett flertal organisatoriska processer som täcks av affärssystem genom intervjuer med affärssystemsexperter. Resultatet tyder på att små- och mellanstora företag fortfarande primärt efterfrågar och jobbar med enkla, inkrementella AI-utvecklingar, med syftet att minska kostnader genom automatiseringar. Framtida ledare kan istället komma att vilja implementera AI som fundamentalt återuppfinner organisationens affärsprocesser, med syftet att öka inkomsterna genom att göra personalen kraftfullare. På det stora hela har enbart än så länge endast ett mindre antal organisatoriska processer blivit förbättrade med AI-lösningar i de affärssystem som säljs av konsultfirman som undersöktes i denna studie. Företagets konsulter uttrycker dock starkt positivitet för den outnyttjade potentialen som kan hittas i AI, och fler AI-lösningar för affärssystemen håller på att utvecklas.
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Fernandes, Marcelo Eloy. "Avalia????o da escolha de um sistema de Enterprise Resource Planning (ERP) por empres??rios de empresas de m??dio porte do segmento de distribui????o na grande S??o Paulo." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2002. http://132.0.0.61:8080/tede/handle/tede/324.
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Previous issue date: 2002-10-03Management Integrated Systems or Enterprise Resource Planning (ERP) has been widely used for the companies whom intend to integrate the diverse information systems, to bring up to date its technological park and to get competitive advantage. The factors that can take a company to adopt an ERP are most diverse possible, but it is common that these factors are been associated to the reduction of costs, integration and processes optimization, magnifying the businesses, or even though, for being a natural trend between the competitors, suppliers and customers. In a global form, the involved costs with implantation and the deep changes at the organization structure of the company, determine that this process of election would have to be made in an isolated environment of imperfections and unreliabilities. The process of election of an ERP system must have, as main objective to find a solution which better adapt itself to the business requirements, functional necessities and investment capacity of each company, attempting against the most diverse haracteristics of prices and services of each software supplier s. The process of election of an ERP system must be minute and sufficiently rigorous, to prevent a chose that would be made in a precipitated form, preventing the use of this technology in total inadequate processes to the company cultures and operations. The midrange companies, when compared to the great corporations, they tend to be more informal in its processes of business and not to carry through great investments in TI. In this direction, the objective of this study was to analyze the keys factors whish take the entrepreneurs to choose for a solution of integrated management in midrange companies. For this objective was adopted as method the qualitative form of multiple cases, which was accomplished with 17 entrepreneurs in the distribution sector, located in the great S??o Paulo. The results reached in this research come to corroborate the previous affirmation that mentions the cost and factors like integration as motivated elements in the election of the ERP system.
Sistemas Integrados de Gest??o ou Enterprise Resource Planning (ERP) t??m sido amplamente utilizados pelas empresas que pretendem integrar os diversos sistemas de informa????es, atualizar seu parque tecnol??gico e obter vantagem competitiva. Os fatores que podem levar uma empresa a adotar um ERP s??o os mais diversos poss??veis, mas ?? comum que estes estejam associados ?? redu????o de custos, integra????o e otimiza????o de processos, amplia????o dos neg??cios, ou at?? mesmo, por ser uma tend??ncia natural entre os concorrentes, fornecedores e clientes. De forma geral, os custos envolvidos com implanta????o e as profundas mudan??as organizacionais causadas na empresa, determinam que esse processo de sele????o deveria ser feito em um ambiente isolado de falhas e inseguran??as. O processo de sele????o de um sistema ERP, deve ter, como principal objetivo, encontrar uma solu????o que melhor se adapte aos requisitos de neg??cios, necessidades funcionais e capacidade de investimento de cada empresa, atentando para as mais diversas caracter??sticas de pre??os e servi??os de cada fornecedor de software. O processo de sele????o de um sistema ERP deve ser minucioso e rigoroso o suficiente, para evitar que uma escolha desse tipo seja feita de forma atabalhoada, evitando o uso dessa tecnologia em processos totalmente inadequados ?? cultura e opera????o da empresa. As empresas de m??dio porte, quando comparadas as grandes corpora????es, tendem a ser mais informais em seus processos de neg??cio e a n??o realizar grandes investimentos em TI. Neste sentido, o objetivo deste estudo foi analisar os fatores chaves que levam os empres??rios a escolher por uma solu????o de gest??o integrada em empresas de m??dio porte. Para isso, utilizou-se como m??todo o qualitativo na forma de casos m??ltiplos, aplicada a 17 empres??rios do setor de distribui????o, localizados na Grande S??o Paulo. Os resultados alcan??ados nesta pesquisa v??m a corroborar a afirma????o anterior, a qual menciona o custo e fatores como integra????o como elementos motivados na sele????o dos ERPs.
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Froufe, Sonia. "Contribution de la gestion des risques logistiques à l’évolution des systèmes d’information intégrés de type ERP (Enterprise Resource Planning) en phase de post-implémentation : une approche longitudinale appliquée au secteur aéronautique." Thesis, Le Havre, 2015. http://www.theses.fr/2015LEHA0018/document.
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AImplémenter un système intégré de type ERP n’est pas sans conséquences. Toutefois, les recherches consacrées à la post-implémentation restent peu abondantes. La question centrale de cette recherche est celle des capacités d'évolution de l'ERP après son implémentation lorsqu'il est confronté à l’évolution des besoins de l'organisation et de son écosystème, en particulier concernant leurs dimensions logistiques. La logistique est en effet souvent à l'origine de reconfigurations importantes, constituant autant de risques à intégrer pour un système ERP dont les rigidités ont été abondement abordées par la littérature. Il est alors intéressant de s’interroger sur les différents mécanismes qui vont permettre de faire évoluer l’ERP afin qu’il reste en cohérence avec les besoins, la stratégie et la performance de l’entreprise. Cette question est au cœur de cette thèse sur la contribution de la gestion des risques logistiques à la mise en lumière des inadéquations des ERP (Strong et Volkoff, 2010) et à leur évolution et adaptation (Besson et Rowe, 2011). Notre méthodologie est qualitative et repose principalement sur une étude de cas au sein d'une entreprise du secteur aéronautique à ERP stable. Nos données montrent à la fois le progiciel comme un atout pour la robustesse logistique à court terme et un handicap face aux risques logistiques qui devront être soit acceptés sans que l'ERP n'évolue, soit réduits avec l'ERP qui évoluerait, soit évités avec l'ERP qui serait de facto contourné. Dans tous les cas, la gestion des risques logistiques apparaît comme un outil permettant de faire évoluer continûment le paramétrage de l'ERP et donc d'en améliorer l'alignement et la performanceAImplementing an integrated system, such as an ERP, is not without consequences. However, only a few studies have looked at post-implementation. The focal point of our research is the capacity of the ERP to evolve after being implemented, when confronted to changes of needs of the organization and its ecosystem, in particular concerning logistical dimensions. Indeed, logistics is often at the origins of major reconfigurations – risks that need to be integrated by an ERP system, whose rigidities have been abundantly addressed in publications. It is thus interesting to examine different mechanisms that would enable to have the ERP evolve, in order to keep it consistent with the needs, the strategy and the performance of the company. This question is at the heart of this thesis on the contribution of the management of logistics risks on the one hand, to underline the ERP misfits (Strong et Volkoff, 2010) and, on the other hand, to their evolution and adaptation (Besson et Rowe, 2011). Our methodology is essentially qualitative and relies mainly on a case study, with three phases of non-participant observations made in an aeronautics company whose ERP system is stable. Our observations, documentation and interviews show the software package is an asset for logistics robustness in the short term and, at the same time, a disadvantage in front of logistics risks, which will be either accepted without the ERP evolving, reduced with the evolution of the ERP or avoided with the actual bypassing of the ERP. In all cases, the management of logistics risk appears as a tool enabling the continuous evolution of the ERP configuration and so improving its alignment and performance
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Bergamaschi, Sidnei. "Um estudo sobre projetos de implementação de sistemas para gestão empresarial." Universidade de São Paulo, 1999. http://www.teses.usp.br/teses/disponiveis/12/12133/tde-27122003-224740/.
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Este trabalho de pesquisa, organizado sob a forma de uma Dissertação de Mestrado em Administração, estuda os fatores envolvidos na implementação de pacotes de software para gestão empresarial, ou sistemas ERP Enterprise Resources Planning no contexto de empresas usuárias desse tipo de sistema. Além de uma pesquisa, este trabalho também é composto por uma revisão bibliográfica sobre os principais assuntos abordados, tais como: pacotes de software para gestão empresarial; administração de projetos; fatores críticos de sucesso em projetos; redesenho de processos de negócios; e adoção de novas tecnologias. Para a execução da pesquisa, foi realizado um survey com uma amostra formada por 43 empresas, no Brasil, que já tivesse implementado ou estivesse em um projeto de implementação de algum pacote de software ERP. Os resultados obtidos com a análise dos dados buscam traçar um quadro sobre os projetos de implementação de pacotes de software para gestão empresarial no Brasil, além de estabelecer a existência ou não de relações entre alguns fatores, considerados críticos nesse tipo de projeto, e o sucesso dos projetos.This research, organized under the form of a Mastership Dissertation in Business Administration, studies the factors involved in the implementation of ERP Enterprise Resources Planning systems, in the context of companies that use that sort of system. Besides a research, this essay is also composed by a bibliographical revision on the main approached subjects, such as: integrated software packages for business management; project management; critical success factors in projects; BPR business process reengineering; and adoption of new technologies. For the execution of the research, a survey was accomplished with a sample formed by 43 companies in Brazil, that had already implemented or it was in an implementation project of some ERP software. The results obtained with the analysis of the data outline a chart on the projects of ERP software implementation in Brazil, besides establishing the existence or not of relationships among some factors, considered critical in that project, and the success of the projects.
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Cangi, Claudio Soutto Mayor. "Sistema ERP: um estudo de caso sobre o n??vel de utiliza????o e seu impacto no retorno sobre investimento." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2015. http://132.0.0.61:8080/tede/handle/tede/396.
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Previous issue date: 2015-08-17This dissertation discusses the use and difficulties of obtaining benefits when adopting ERP systems. Although this topic is widely discussed in the literature, there is still a perceived lack of qualitative studies that deepen the understanding. The theoretical framework Acceptance Model Technology (TAM) is perhaps the one that best fits the discussions about the reasons why a new technology is not fully utilized by organizations. In this sense, the main purpose of this study was to evaluate the TAM model and present the main variables that impact on the level of usage of ERP and in addition, empirical data demonstrating the low ROI when using the ERP system is low. The research in this study, therefore examines - in a given organizational context - how to reduce the perception of ease of use and usefulness of ERP through two propositions drawn from qualitative literature: characteristics of initial design and changes in the external environment (business and law). The results of the dissertation show that the company does not use the whole system. Around 30% of the initial, defined design features were no longer used after a certain time. The conclusions suggested from the analysis, found that the design characteristics and changes in the external environment (business and law) influence the low utilization of the system and directly affect the level of use of the ERP system. The appreciated value of the effort expended in these activities and identified cost saving opportunity is $25 million a year, if these activities are executed in the ERP.
Essa disserta????o versa sobre a utiliza????o e dificuldade de obten????o de benef??cios pela ado????o de sistemas ERP. Embora seja um tema extensamente discutido na literatura, ainda se percebe certa escassez de estudos qualitativos que o aprofundem. O arcabou??o te??rico Technology Acceptance Model (TAM) talvez seja aquele que mais se adeque ??s discuss??es acerca das raz??es pelas quais uma nova tecnologia n??o seja completamente aproveitada pelas organiza????es. Neste sentido, o intento principal do presente trabalho foi o de avaliar o modelo TAM e apresentar as principais vari??veis que impactam no n??vel de utiliza????o do ERP e em complemento, dados emp??ricos que demonstrem o baixo ROI quando a utiliza????o do sistema ERP ?? baixa. A pesquisa analisou de que forma se reduz - em um dado contexto organizacional - a percep????o da facilidade de uso e da utilidade do ERP por meio de duas proposi????es qualitativas extra??das da literatura; caracter??sticas do desenho inicial e mudan??as nos ambientes externo e interno (neg??cios, legisla????o e opera????o). Os resultados apontam que a empresa n??o utiliza o sistema em sua totalidade. Em torno de 30% das funcionalidades definidas no desenho inicial deixam de ser utilizada ap??s determinado per??odo. As conclus??es sugerem que a proposi????o analisada neste estudo, as caracter??sticas do desenho e as mudan??as nos ambientes externo e interno (neg??cios, legisla????o e opera????o) influenciam a baixa utiliza????o do sistema, impactam diretamente no n??vel de utiliza????o do sistema ERP. Foi realizada uma valoriza????o no esfor??o dispendido nestas atividades e se identificou oportunidade de redu????o de custos de US$ 25 milh??es ao ano caso estas atividades fossem utilizadas por meio do ERP.
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Manise, Loki DK. "Reengineering the residence application and admission business processes at a selected tertiary institution." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2728.
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Thesis (MTech (Business Information Technology))--Cape Peninsula University of Technology, 2018.Institutions of higher learning are operating in an environment that is continuously informed by the markets and government regulations, hence the need for continuous improvement initiatives in order to remain relevant to the dynamic changes in higher education. The improvements are done by reviewing the course content, operations, and business processes, which includes an application and admission process. This study analyses the residence application and admission process (RAAP). The business processes and Enterprise Resource Planning (ERP) system support the realisation of the application and admission process of the university. The review of the current application and admission process will be based on business processes, business process reengineering, and the business process modelling theory. Therefore, the problem statement for the study is that the impact of information flow during the application and admission of students for residency at the university involves business processes that are inefficient and ineffective. This results in mistakes being made by administrators, and students who are dissatisfied. The study is based on two research questions: Firstly, what strategies can be used to improve the application and admission process of the role players at the selected tertiary institution, and secondly, how does the application and admission process affect service delivery to the students and residence administrators at the selected tertiary institution? The aim of the study is to explore how the participating students and administrators in the residence application and admission process perceive the efficiency of university business processes. A further aim is to explore how the processes can be reengineered to fulfil the requirements of the students and administrators. The research methodology employed to resolve the problem logically is qualitative in nature. A research paradigm guides the actions of the researcher with regard to the generation and interpretation data, which results in knowledge production. The inductive research approach is well suited for the research strategy. For the purpose of this study, a case study strategy is deemed suitable because of its qualitative nature, and comprehensive knowledge of the university processes is required to understand and address the research problem. The unit of analysis of the study is the university’s administrative department business processes. The purposive, non-randomly selected students who applied for residency and the employees of the applicable departments within the university form the unit of observation, which is also a source of data. The data are collected by means of interviews using semi-structured questionnaires, with the samples being non-random and purposively selected. The data collected in the case study are then be summarised and categorised into themes. The themes are uses to present the “As-Is” and the “To-Be” application and admission process.
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Rodrigues, Rodrigo Ventura. "A inteligência competitiva organizacional e os sistemas integrados de gestão ERP : um estudo nas indústrias calçadistas de Jaú /." Marília : [s.n.], 2009. http://hdl.handle.net/11449/93633.
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Orientador: Marta Lígia Pomim ValentimBanca: José Oswaldo de Sordi
Banca: Bárbara Fadel
Resumo: No mundo globalizado as informações têm papel extremamente importante, visto que a internacionalização da economia exige excelência em relação aos sistemas de informação e documentação, por isso mesmo as informações se tornaram um recurso de gestão extremamente importante, mas nem sempre são valorizadas corretamente por parte das organizações. Nos ambientes organizacionais é absolutamente necessária a utilização de recursos tecnológicos para mediar o acesso e uso da informação pelo usuário, bem como para apoiar as distintas atividades organizacionais, desde as atividades cotidianas, o processo decisório, até o planejamento de ações estratégicas. O foco do problema de pesquisa refere-se aos fluxos informacionais em âmbito organizacional, mais especificamente os fluxos informacionais vinculados ao processo de inteligência competitiva organizacional (ICO). O objetivo deste estudo visava a analisar a contribuição das tecnologias de informação e comunicação (TICs), através dos sistemas integrados de gestão, mais especificamente o Enterprise Resource Planning (ERP), aplicado ao processo de inteligência competitiva organizacional nas indústrias associadas ao Sindicato Calçadista da cidade de Jaú/SP. Estudou-se os conceitos, definições, métodos e técnicas relacionados ao processo de ICO e às TICs, mais especificamente o ERP, por meio da análise da literatura nacional e internacional, assim como identificou-se e analisou-se no universo pesquisado as indústrias que possuem e aplicam o sistema ERP ou outro sistema semelhante, visando a analisar a relação do uso desse tipo de sistema para a competitividade organizacional. Da mesma forma, verificou-se a ocorrência do uso de métodos e técnicas aplicados ao processo de inteligência competitiva organizacional, desde que baseados em sistemas ERP. A pesquisa é descritiva exploratória... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: In the world globalized the information have seen, extremely important role that to economy and requires excellence regarding the information and documentation systems, by that even the information became a resource of extremely important management, but do not always be valued correctly on the part of organizations. In organizational environments is absolutely necessary the utilization of technological resources for mediate the access and use of information by the user, as well like for support the distinct organizational activities, since the routine activities, the decision making process, until the planning of strategic actions. The focus of problem of research refers to the information flows in organizational scope, more specifically the information flows linked to the organizational competitive intelligence process (OCI). The objective of this study aims analyze the contribution of information and communication technologies (ICTs), through the management integrated systems, more specifically the Enterprise Resource Planning (ERP), applied to the organizational competitive intelligence process in the associated industries to the Footwear Syndicate of Jaú/SP city. Intends to study the concepts, definitions, approaches and techniques related to the OCI process and ICTs, more specifically the ERP, through the analysis the international and national literature, as well as intends identify and analyze in universe researched the industries that possess and apply the system ERP or another similar system, aiming at analyze the relation of the use of that system kind for the organizational competitiveness. Similarly, intends to verify the occurrence of use of approaches and techniques applied to the organizational competitive intelligence process, since based in ERP systems. The research is descriptive exploratory, of qualitative nature, analyzes data and information collected... (Complete abstract click electronic access below)
Mestre
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Valente, Nelma Terezinha Zubek. "Implementação de ERP em pequenas e médias empresas: estudo de caso em empresa do setor da construção civil." Universidade de São Paulo, 2004. http://www.teses.usp.br/teses/disponiveis/12/12136/tde-11032009-112033/.
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Os sistemas integrados de gestão, originalmente conhecidos como ERP (Enterprise Resource Planning), provocam grandes impactos nas organizações em que são implementados. Os efeitos, tanto de natureza positiva em termos de benefícios, contribuições e vantagens que o sistema pode proporcionar, quanto negativos, no que se refere às dificuldades, barreiras e problemas enfrentados na implementação do sistema, assim como os desafios que se impõem com a adoção e uso do ERP, têm sido discutidos em diferentes estudos. No entanto, grande parte das pesquisas que tratam dos efeitos e impactos decorrentes da adoção dos sistemas ERP tem focado os processos e resultados de implementações realizadas em empresas de grande porte, apesar da participação crescente das pequenas e médias empresas (PMEs) na aquisição desse tipo de sistema. Considerando as características específicas e diferenciadas das PMEs em relação às empresas de grande porte, o crescente interesse dos fornecedores de ERP nesse segmento de empresas e o aumento da participação do segmento das PMEs na aquisição de sistemas integrados de gestão, este estudo foi conduzido com o propósito de responder à seguinte questão: Como se desenvolve o processo de implementação de ERP em PMEs? Utilizando a estratégia de pesquisa estudo de caso, do tipo único e incorporado, analisou-se o processo de implementação de um sistema ERP em empresa do setor da construção civil, enquadrada como de pequeno porte, de acordo com os critérios dos fornecedores de ERP, e de porte médio, se considerados os demais parâmetros vigentes no Brasil. O estudo teve como propósito investigar como se desenvolveu o processo de implementação do sistema ERP na empresa pesquisada tomando por base as seguintes proposições teóricas: contexto da empresa antes da adoção do ERP, fatores que levaram à adoção do ERP, impactos e efeitos da implementação do ERP, dificuldades e problemas enfrentados na sua implementação, vantagens e desvantagens obtidas com o ERP, desafios que se impuseram com sua adoção, acrescentando-se ainda o nível de satisfação da empresa com o sistema ERP. As evidências, obtidas neste estudo de caso, permitiram constatar que alguns aspectos relevantes, presentes no processo de implementação de ERP na empresa pesquisada, confirmam aspectos já observados em estudos anteriores, outros se apresentam de forma diferente, alguns não condizem com o que diz a literatura, constatando-se, também, alguns aspectos novos, ainda não mencionados pela literatura que trata do assunto.Integrated Management Systems, originally known as ERP (Enterprise Resource Planning) provoke massive impact in the companies where they are implemented. The effects, both positive - benefits, contributions and advantages, and negative - difficulties, barriers and problems faced along implementation, as well as the challenges posed by the execution and use of ERP, have been discussed in many studies. However, much of the research on the effects and the impact resulting from the adoption of ERP has focused on processes and results derived from the implementation of that system in large enterprises, in spite of the increasing participation of small and medium size businesses (SMEs) in the acquisition of such system. Considering that: SMEs display distinctive characteristics from the larger enterprises; suppliers have shown increasing interest on this segment; there has been a swell in the participation of these enterprises in the acquisition of integrated enterprise systems, this work aimed at answering the following question: How does the ERP implementation process take place in SMEs? Case study of the type unique and incorporated was the kind of research chosen to investigate the implementation process of an ERP system in a construction enterprise considered small according to ERP suppliers criteria, and medium size if Brazilian current parameters are to be taken into account. The study aimed at investigating the way the process evolved in the above-mentioned enterprise, based on the following theoretical proposition: enterprise context prior to the adoption of ERP; difficulties and troubles faced along implementation; advantages and disadvantages obtained through ERP; challenges imposed by its implementation; level of satisfaction of the enterprise with the system. The evidence allowed us to ascertain that: some relevant aspects present in the process of implementation of ERP validate facts already observed in previous studies, some others consubstantiate differences, some do not comply with the present written material available, and some are new aspects, still not mentioned in studies on the subject.
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Szemler, Martin, and Johan Mattsson. "Process- och organisationseffektiviserande systemstöd : En analys av samtida workflowsystem och framtida automatiska processoptimeringar med Medius AB som studie- och appliceringsobjekt." Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-79997.
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I dagens konkurrensutsatta marknad är det en nödvändighet för organisationer att kontinuerligt effektivisera sina affärsprocesser med avgörande betydelse för tillväxt. Eftersom dessa processer är essentiella byggstenar för en organisations framgång har systemstöd avseende processmanagement blivit en viktig faktor i strävan efter att uppfylla organisationens mål och förbättra sin konkurrenskraft. Med detta i åtanke är det intressant att studera i vilken grad workflowsystem kan bidra till att förbättra organisationers affärsprocesser. Mot bakgrund av dessa snabbskiftande marknadsförutsättningar kommer studien behandla processrelaterade systemstöd med syftet att undersöka situationen för samtidens workflowbaserade optimeringar och utröna framtida visioner gällande automatisk processmanagement. Undersökningen har utförts genom en kvalitativ kund- och marknadsanalys avseende IT-företaget Medius AB där intervjuer, deltagande observationer och dokumentstudier legat till grund för en abduktiv analys. Företaget är en leverantör av processrelaterat IT-stöd och den övergripande affärsidén är att med hjälp av system förenkla och automatisera organisationers skilda processer. Studien visar bland annat att leverantörserbjudanden och definitioner gällande processmanagement skiljer sig åt globalt och nationellt och att det i dagens konkurrensutsatta marknad är svårt att motivera processer utöver sådana som genererar en direkt organisationsnytta. Vidare framkommer trender inom processmanagementområdet, bland annat Case Management, Business Process Management och outsourcing av organisationsprocesser. Studien visar också att den framtida workflowmarknaden förutspås innehålla produkter som stödjer hela organisationer involverandes partner, leverantörer och kunder och inte endast interna processer.In today's competitive market it is a necessity for organizations to continuously improve their business processes which are critical to growth. Since these processes are essential for organizational success it has become important to support them via information systems in order to meet organizational goals and to improve competitiveness. Thus it is interesting to study to what extent workflow systems can help improve organizations' business processes. In light of these rapidly changing market conditions, this study will examine process-related system support with the aim to investigate the situation of today's workflow-based optimizations, and explore future visions regarding automatic process management. The study was conducted through a qualitative customer and market analysis for the IT company Medius AB, where interviews, participant observations and document studies formed the basis of an abductive analysis. The company is a supplier of process-related IT support and its overall business concept is to offer systems to simplify and automate organizations' separate processes. The result of this study shows, for example, that the definitions and offerings from the vendors differ globally and nationally, and that it is difficult in today's competitive market to justify processes other than those that generate direct organizational benefits. Furthermore, different trends in the field of business process management have been identified, a few examples being Case Management, Business Process Management and outsourcing of organizational processes. The study also shows that the future workflow market is predicted to contain products that support the entire organization and not only specific processes, including partners, suppliers and customers.
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Hedman, Surlien Peter. "Economic advantages of Blockchain technology VS Relational database : An study focusing on economic advantages with Blockchain technology and relational databases." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-17366.
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Many IT-systems are when created not designed to be flexible and dynamic resulting in old and complex systems hard to maintain. Systems usually build their functionality and capability on the data contained in their databases. The database underlines such system, and when data do not correspond between different and synchronizing systems, it is a troublesome debugging process. This is because systems are complex and the software architecture is not always easy to understand. Due to increasing complexity in systems over time, making systems harder to debug and understand, there is a need for a system that decreases debugging costs. Furthermore, result in better transaction costs. This study proposes a system based on blockchain technology to accomplish this. An ERP system based on blockchain with encrypted transactions was constructed to determine if the proposed system can contribute in better transaction costs. A case study at multiple IT-companies and comparison to an existing ERP system module validated the system. A successful simulation showed that multiple parts could read and append data to an immutable storage system for one truth of data. By all counts, and with proven results, the constructed blockchain solution based on encrypted transactions for an ERP system can reduce debugging costs. It is also shown that a centralized database structure where external and internal systems can get one truth of data, decreases transaction costs. However, it is the decision makers in companies that need to be convinced for the constructed system to be implemented. A problem is also when modifications to the object type, then historical transactions cannot be changed in an immutable storage solution. Blockchain is still a new technology, and the knowledge of the technology and the evolution of the system determines if the proposed software architecture will result in better transaction costs.