Relevant bibliographies by topics / Managers in social services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Managers in social services'

Author: Grafiati
Published: 4 June 2021
Last updated: 7 February 2022

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Journal articles on the topic "Managers in social services"

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Hanlen, Trish. "Social service managers and student information provision." Aotearoa New Zealand Social Work 23, no. 4 (July 8, 2016): 65–75. http://dx.doi.org/10.11157/anzswj-vol23iss4id152.

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Information about students is important to social service agency managers when they consider the question of fieldwork placement provision. This article addresses how student information may influence social service agency managers’ decision making towards hosting a student in a non-statutory agency. It draws upon a study of 13 social service agency managers in provincial Aotearoa New Zealand, which involved participants in two separate but consecutive interviews. The findings from this interpretative qualitative study, utilises an eco-systems theoretical framework. Information about students’ personal, cultural and educational characteristics and their interest in social services provide important information that influences managers’ decision-making toward provision.
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Jessen, Jorunn Theresia. "Job satisfaction and social rewards in the social services." Journal of Comparative Social Work 5, no. 1 (April 1, 2010): 21–38. http://dx.doi.org/10.31265/jcsw.v5i1.51.

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This article investigates the sources of job satisfaction among practitioners and managers employed in the Norwegian public social services and the professionals´ perception of social rewards in particular. Being valued, receiving praise and positive feedback are considered to be important aspects of job satisfaction. Nevertheless the expertise and competence of social workers is not always acknowledged. A central question raised is whether the workers´ job satisfaction is influenced by their opportunities for support and recognition, compared to other (intrinsic and organisational) rewarding aspects available to social service workers. The empirical data come from a 2004 quantitative survey among social workers in local welfare agencies. Despite conflicting demands and lack of resources in the front line services, findings indicate that managers and practitioners perceive their work as overall equally satisfying. Still, the managers find their job more interesting and challenging due to their position, reporting higher feelings of accomplishment and control over work. Receiving public approval and co-worker support are positively associated with job satisfaction within both work positions, while superior support and client recognition were found to be significantly rewarding aspects to the practitioners only. The final discussion addresses the challenges for an organizational climate that sustain the worth and contribution of social professionals
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Kirst-Ashman, Karen K. "Book Review: Women Managers in Human Services." Families in Society: The Journal of Contemporary Social Services 72, no. 6 (June 1991): 378–79. http://dx.doi.org/10.1177/104438949107200613.

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Elliott, Ian C., Caroline Sinclair, and Hannah Hesselgreaves. "Leadership of Integrated Health and Social Care Services." Scottish Affairs 29, no. 2 (May 2020): 198–222. http://dx.doi.org/10.3366/scot.2020.0316.

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This research explores the lived experience of those individuals charged with leading the integration of health and social care services in Scotland. The research was primarily qualitative in nature – comprising of a qualitative survey of front-line managers of integrated health and social care services from a single partnership area. The survey explored the management and leadership tasks and activities expected of those leading health and social care teams. The research uncovers a sense that these new leadership positions are both overwhelming in the scope of tasks required and lack clarity in how these tasks should be undertaken. This highlights a need for coordinated support and training for staff who are charged with leading integrated health and social care teams. Three key recommendations have been drawn from the findings of this research: more support should be provided to managers working within these complex integrated systems; a joint training programme should be developed for managers across both partnering organisations and finally relevant policies and procedures should be compiled into one reference resource for managers of integrated services.
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Čaić, Martina, Dominik Mahr, and Gaby Oderkerken-Schröder. "Value of social robots in services: social cognition perspective." Journal of Services Marketing 33, no. 4 (August 12, 2019): 463–78. http://dx.doi.org/10.1108/jsm-02-2018-0080.

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Purpose The technological revolution in the service sector is radically changing the ways in which and with whom consumers co-create value. This conceptual paper considers social robots in elderly care services and outlines ways in which their human-like affect and cognition influence users’ social perceptions and anticipations of robots’ value co-creation or co-destruction potential. A future research agenda offers relevant, conceptually robust directions for stimulating the advancement of knowledge and understanding in this nascent field. Design/methodology/approach Drawing from service, robotics and social cognition research, this paper develops a conceptual understanding of the value co-creation/destruction potential of social robots in services. Findings Three theoretical propositions construct an iterative framework of users’ evaluations of social robots in services. First, social robots offer users value propositions leveraging affective and cognitive resources. Second, users’ personal values become salient through interactions with social robots’ affective and cognitive resources. Third, users evaluate social robots’ value co-creation/destruction potential according to social cognition dimensions. Originality/value Social robots in services are an emerging topic in service research and hold promising implications for organizations and users. This relevant, conceptually robust framework advances scholarly understanding of their opportunities and pitfalls for realizing value. This study also identifies guidelines for service managers for designing and introducing social robots into complex service environments.
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Bukh, Per Nikolaj, and Anne Kirstine Svanholt. "Empowering middle managers in social services using management control systems." Journal of Public Budgeting, Accounting & Financial Management 32, no. 2 (April 12, 2020): 267–89. http://dx.doi.org/10.1108/jpbafm-06-2019-0096.

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PurposeThis paper examines how a public sector organization combined management control systems (MCS) to comply with increased uncertainty and conflicting objectives of tight budget control, flexibility, and quality care simultaneously. It also analyzes how middle managers interpret management control intentions and manage conflicting objectives, and how locally developed MCS are coupled with top management goals.Design/methodology/approachThis paper uses a case-study approach, based on interviews with top and middle managements, as well as document studies conducted at a medium-sized Danish municipality.FindingsBoth constraining and enabling control systems empower middle managers and facilitate tight budget controls. Furthermore, middle managers play a crucial role in the use of MCS, develop local control systems, adjust existing control systems and influence the decisions and strategies of top management.Research limitations/implicationsThis paper is context-specific, and the role of accounting in professional work varies due to the specific techniques involved.Practical implicationsThis paper shows how MCS, including budgeting and planning systems, can be applied in social services to help middle managements obtain tight budget controls while also improving service quality.Originality/valueThis paper adds to the limited extant research on the role of middle management in a control framework and demonstrates how MCS can balance conflicting goals in social services when uncertainty increases. Furthermore, this paper shows how the vertical coupling of MCS is tight when budgeting is employed for planning purposes.
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Čižikienė, Janina. "The Role Of Leadership in Adopting Quality Management System in Social Service Sector." Journal of Intercultural Management 11, no. 2 (June 1, 2019): 179–99. http://dx.doi.org/10.2478/joim-2019-0014.

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Abstract Objective: The research is to analyse the theoretical leadership assessment assumptions, to determine the compatibility of managers’ assessment by choosing to implement the quality management system EQUASS (The European Quality in Social Services) in a social service organization. Methodology: Research Methods are based on researchers’ insights, applying scientific literature analysis and synthesis methods, discussing leadership styles and leadership factors, questioning survey leaders’ opinions on participation in implementing quality management system in EQUASS, taking into account leadership style and leadership factors. Findings: The empirical study identified a correlation analysis between leaders’ aspirations to participate in the project Improving the Quality of Social Services through EQUASS and the leadership style of these leaders in relation to leadership expression factors. The results of the pilot study have shown that the strongest inspirational motivation factor is judged by the senior manager, senior managers with a high managerial experience, and the result-oriented award-winning factor. Value Added: The attitude of leaders in implementing a quality management system in an organization providing social services, taking into account the style and factors of leadership. Appropriate and effective leadership of the manager can lead to successful employee performance by implementing quality services and helping employees overcome difficulties in an organizational environment by implementing a quality management system. Recommendations: In social service organizations, leadership has its own specificity, because the management’s work is based on the principles of social work focused on satisfying the needs of the service user and aspects of integration into society and modern management principles. Successful leadership is achieved by adapting leadership style to the needs of employees and users, taking into account the circumstances. Leadership style is particularly important in influencing the activities of the members of the organization, the efficiency of their work, creating the right conditions for education and cooperation.
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Buhusayen, Bassam, Pi-Shen Seet, and Alan Coetzer. "Front-Line Management during Radical Organisational Change: Social Exchange and Paradox Interpretations." Sustainability 13, no. 2 (January 17, 2021): 893. http://dx.doi.org/10.3390/su13020893.

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External shocks have severely affected the aviation sector with detrimental impacts on airport service employees. Service-sector organizations tend to implement radical organizational change to survive and front-line managers face often-opposing demands. This study aims to shed light on how front-line managers cope by utilizing social exchange-based strategies during radical organizational change. This study uses an exploratory qualitative design and thematically analyses data obtained from 40 semi-structured interviews with senior managers, front-line managers and employees working for an airline services provider operating in a major international airport in Australia. The study finds that front-line managers employ several social exchange approaches to overcome the paradoxical challenge of facilitating change while maintaining current operations. We find evidence of four approaches that the front-line managers utilize that are based on social exchange: (1) building relationships with clients’ representatives; (2) utilizing relationships with experienced employees to facilitate radical organizational change practices; (3) rewarding employees in exchange for helping to manage personnel shortages; and (4) motivating employees by various morale-enhancing techniques. The study contributes to organizational sustainability and change research by developing a deeper understanding of the importance of social exchange in facilitating the work of front-line managers in the airport services sector.
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Savard, Sébastien, Jacinthe Savard, Solange van Kemenade, Josée Benoît, and Michelle Tabor. "A self-assessment tool for healthcare and social service provision in French: What use for managers?" Healthcare Management Forum 33, no. 6 (July 15, 2020): 265–70. http://dx.doi.org/10.1177/0840470420935576.

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Language is an important determinant of health, and lack of access to quality, linguistically adapted healthcare and social services negatively impacts users. Besides the lack of bilingual resources, our previous research on Francophone minority community seniors’ trajectories through these services shed light on important and nonobvious challenges currently faced by organizations offering healthcare and social services to this population. Current service provision appeared limited due to organizations working in silos with suboptimally used resources for integrating active offer of French language services throughout the continuum of care. This situation led our team to create the Organizational and Community Resources Self-Assessment Tool for Active Offer and Continuity of French Language Healthcare and Social Services, which is intended to help managers and service providers promote and facilitate the integration of active offer throughout the continuum of service provision. This article describes the Tool’s creation, content validation, and pilot-testing.
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Vaughan-Sarrazin, Mary S., James A. Hall, and Gary S. Rick. "Impact of Case Management on Use of Health Services by Rural Clients in Substance Abuse Treatment." Journal of Drug Issues 30, no. 2 (April 2000): 435–63. http://dx.doi.org/10.1177/002204260003000210.

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This research evaluates the effect of case management on the utilization of substance abuse, medical, and mental health services by substance abuse treatment clients subsequent to initiating residential treatment. The study also evaluates whether the proximity of the case manager to the treatment facility and use of a telecommunication system are related to case management effectiveness. Clients were randomly assigned to one of four conditions. Three conditions received case management according to the Iowa Case Management model and differed according to the location of the case manager and use of a telecommunication system. A fourth condition received standard treatment services. Clients provided feedback regarding service use for 12 months. Results indicated that when case managers were located at the treatment facility, they had an impact on clients' use of substance abuse treatment and medical services. Clients who were assigned to case managers located at the treatment facility used more treatment aftercare and medical services after admission to residential treatment than clients who received standard treatment. These effects were not found for clients assigned to case managers not located at the facility. Case management was not related to the use of mental health services subsequent to treatment.
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Dissertations / Theses on the topic "Managers in social services"

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Shanks, Emelie. "Managing social work : Organisational conditions and everyday work for managers in the Swedish social services." Doctoral thesis, Stockholms universitet, Institutionen för socialt arbete - Socialhögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-129244.

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The personal social services in Sweden have undergone major changes during recent decades, partly due to the reforms caused by the influence of New Public Management (NPM) and partly due to the trend towards greater specialisation. These changes have had consequences for both social work management and for social work practice. The consequences for practice have gained attention both from research and from the field, but the consequences for managers have rarely been discussed. In this thesis therefore, the attention is directed towards the managers. Inspired by a mixed methods approach, this thesis aims to explore the personal social service managers’ perceptions of their organisational conditions and the content of their everyday work, as well as to interpret the managers’ experiences against the background of NPM influence, increasing specialisation and the specific circumstances that come with managing politically governed organisations. The results show that the personal social service managers in general were former professionals with extensive social work experience. The managerial work was to a great extent perceived as reactive, entailing constant interruptions and acute situations. The managers experienced a heavy workload that appeared to prevent them from engaging in strategic work and leadership to the extent that they would have liked. Substantial proportions of managers were dissatisfied with their own levels of influence compared to that of politicians and, in general, the managers perceived themselves to have more influence regarding aspects that were operational (such as methods and working procedures) compared to aspects related to organisational structure. Through the managers’ descriptions of their relations with politicians, it was revealed that the roles could be muddled, and that both managers and politicians could have difficulties in distinguishing between politics and administration, or politics and profession. Several changes that could be attributed to the influence of NPM were described by the managers. Some changes had consequences for the more technical side of management, e.g. decentralised budget responsibility, increased focus on cost effectiveness and downsizing of support functions. Other changes were more related to the overarching concept of management, which had consequences for the choice of managerial training, the expectations placed on the managers, and to some extent the managers’ own views on what good management should be. Despite the many indications of changes that may be attributed to NPM, an important result in this thesis is that NPM does not appear to have permeated social work to the degree that might have been expected. Rather, there are clear indications of a remaining professional identity among managers on all managerial levels, as well a continuing bureau-professional regime within the personal social services.
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Crosland, Gerri, and n/a. "Social welfare professionals as managers : a feminist perspective." University of Canberra. Management, 1992. http://erl.canberra.edu.au./public/adt-AUC20060703.122518.

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The dissertation presents the argument that the formal training of a professional social worker is relevant but not equivalent to the training needs of a professional manager in the social work field. Social work professionals as managers do not, without management training, have the same credibility and/or skills as professional managers of social work. Within the general topic of welfare, research is first directed to the Australian welfare experience in its historic sense. Selecting relevant philosophical and ideological frameworks the writer a) critically explores traditional and contemporary theories, with special reference being made to bureaucracy, organization, and management; b) investigates theories and practices of social workers and social work managers to ascertain their relevance to contemporary Australian society, using the A.C.T. Family Services Branch as an example of a social welfare agency. This assists in explaining the context, functions and obligations of a welfare agency, as it responds to the needs of the community and of the staff it employs.
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Foster, Viola Joy Eunice. "The under-representation of women in the management of social services departments." Thesis, Lancaster University, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.304731.

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Gooden, Vincent E. "Eight effective practices of successful human service contract managers." Diss., Virginia Tech, 1996. http://hdl.handle.net/10919/40320.

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Modern governments often rely on private, nonprofit, and other non-governmental entities for delivery of services. Specifically, state and local governments increasingly contract for social services. This dissertation identifies eight effective practices that successful human service contract managers use in the negotiating and contracting process. It compares practices of successful contract managers with those of less successful contract managers in the Massachusetts' Department of Social Services. Success was based on informed judgment of how managers conducted thE~ contracting process. Another measure was the number of debriefing sessions that did or did not lead to appeals. Interviews were held with managers. Questions were both open-ended and loosely structured. Data from interviews was processed and formatted for use in a computer-assisted analysis program. Interpretation and analysis of the interviews identified eight effective practices that successful managers use in the contracting process. Hence, contemporary government demands that public managers understand and master both technical and relationship aspects of the negotiating and contracting process in order to be successful. Managers emphasize prebid planning activities and multiple needs assessment methods to accurately reflect service needs for the area. They monitor waiting lists and utilization of services regularly to determine who use and need services. Managers rely on a large number of participants to review proposals and they use a standard tool to rate them to insure fairness and competitiveness in the proposal evaluation step. They conduct debriefings as mediation sessions and encourage bidders to become more capable to participate in future bidding. They negotiate rates based on pricing ranges not line-item details, and they assist providers with budget and program support. Also, they rely on experience and technical competence to be successful. within the eight effective practices, managers confirm that contracting is more successful when they have early, ongoing interaction and cooperative working relationships as well as providing competent technical services. Cooperative relationships and interaction especially are important as new and diverse service providers enter the contracting arena.
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Lehane, Paul Michael. "Counterfactual, prevention and causal thinking about workplace slip and trip accidents : a study of safety professionals, managers and accident subjects." Thesis, London Metropolitan University, 2015. http://repository.londonmet.ac.uk/1107/.

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Counterfactual thinking typically follows an unexpected event and involves the mental simulation of an alternative outcome which can be either better or worse than the original one. In general, exceptional and controllable events are selected for change over those that are routine and uncontrollable, and actions are likely to be changed over inactions. Importantly an individual’s social role is thought to be critical in determining what is changed and how. Counterfactual thoughts have been associated with causal thinking and more recently with missed opportunities to prevent an unwanted outcome. Accidents at work are unwanted outcomes and are likely to generate counterfactual thoughts. As slips and trips continue to cause a significant number of injuries they are the focus of this research. Safety Professionals, Managers and Accident Subjects are most commonly involved in accident investigations and the study asks whether their different social roles or the type of accident influences how they use counterfactual, prevention and causal thoughts. 612 respondents were recruited representing Safety Professionals, Managers and Accident Subjects. After reading a slip or trip scenario they completed a counterfactual, prevention and causal sentence and these were analysed against 14 structural dimensions, seven of which were used for the first time in this study. The respondent’s job group and the type of accident were found to influence certain structural dimensions of the counterfactual, prevention and causal thoughts more than others. The respondent’s job group strongly influenced counterfactual direction, and the addition or subtraction of antecedents based on actions or inactions, whilst the type of accident strongly influenced the temporal location of the antecedent. Norm Theory (Kahneman & Miller, 1986) proposed that exceptional antecedents were selected for counterfactual change and a categorisation of types of exceptional events has been developed and applied in this study. The implications of these types of thoughts by Safety Professionals, Managers and Accident Subjects are considered.
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Hrafnsdóttir, Steinunn. "The mosaic of gender : the working environment of Icelandic social service managers." Thesis, University of Kent, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.404539.

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Reith, Andrew. "Effective leadership in social service organisations : an exploratory study of managers' perspectives." Thesis, University of Bristol, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.285819.

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Davis, Carol Ann, and Paula Peggy Spencer. "Abuse and neglect: As defined by registered nurses/case managers." CSUSB ScholarWorks, 1994. https://scholarworks.lib.csusb.edu/etd-project/858.

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Hellström, Hanna, and Linn Ivarsson. "Arbetsvillkor för mellanchefer i socialtjänsten : en kvantitativ studie baserad på Karaseks krav, kontroll och stödmodell." Thesis, Stockholms universitet, Institutionen för socialt arbete - Socialhögskolan, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-172916.

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The purpose of this study was to examine how middle managers within the social services in Sweden perceived their working conditions. The study group included 475 middle managers who were registered in the labour union akademikerförbundet SSR. The study group answered a digital questionnaire based on Karasek’s control and demand model which contained questions concerning their working environment. The result showed that 80 percent of the managers worked more than 40 hours a week and 60 percent of the managers experience high job strain. Four groups with different working conditions were identified through Karasek's control and demand model and the one that showed the most alarming working conditions were analysed further, the high strained group. Within our studygroup we also identified a utterly small group that could be defined as ISO-strained. This working condition is the most harmful working situation for your health since it contains high risk of psychological strain and physical illness.
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Borg, Robert. "Socialtjänstens förebyggande åtgärder mot utmattning : En kvalitativ undersökning om socialtjänsten i Sverige." Thesis, Södertörns högskola, Socialt arbete, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-40885.

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The aim of this study was to highlight the existing measures of Swedish governmental social services against burnout among social workers. Social services around Sweden are reported to have social workers with high workloads and stress. The purpose therefore was to look at all the different measures the social services in Sweden take to combat and prevent burnout. Thus, head managers of social services in four different municipalities were interviewed about what measures they take against burnout in their workplace. Results were presented with Braun & Clarkes thematic analysis (2006) in six different themes. The results showed social services using many different preventive measures against burnout. Measures that were found showed collegial and manager support, supportive conversation and therapy as well as creating a positive organizational culture. In conclusion, the social services had a wide range of measures and preventions to reduce the risk of burnout among its social workers.
Studiens syfte är att belysa de aktuella åtgärderna som socialtjänsten har på plats för att förebygga och hantera utmattning. Socialtjänsten I Sverige rapporteras ha socialarbetare som har hög arbetsbelastning och stress. Därför är syftet att titta på de olika åtgärderna som socialtjänsten har på plats för att motverka utmattning bland sina socialarbetare. Enhetschefer för fyra olika kommuners socialtjänst har intervjuats kring vilka förebyggande åtgärder som de använder sig av för att motverka utmattning på arbetsplatsen. Resultatet var presenterat med Braun & Clarkes tematiska analys (2006) i form av sex olika teman. Det resultaten visar är att socialtjänsten använder många olika preventiva åtgärder mot utmattning. Bland dessa åtgärder finns stöd från kollegor och chefer, stödjande samtal och terapi samt utformandet av en positiv organisationskultur. Sammanfattningsvis har socialtjänsten en stor och bred variation av förebyggande åtgärder för att minska risken för utmattning bland sina socialarbetare
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Books on the topic "Managers in social services"

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Haynes, Karen S. Women managers in human services. New York: Springer Pub. Co., 1989.

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White, Patricia. The glass ceiling for women managers in social services. Salford: University of Salford, 1993.

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Jason, Lever, and McGimpsey Ian, eds. ICT for social welfare: A toolkit for managers. Bristol: Policy Press, 2004.

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Barlow, Alan. Transitions: A self assessment & development package for managers in social services. Luton: Local Government Training Board, 1990.

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Bryans, William J. Business solutions for budget managers in health and personal social services. Harlow: Longman, 1994.

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Casson, Steve. Culture change for total quality: An action guide for managers in social and health care services. London: Pitman Pub., 1995.

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Society, National Deaf Children's. Deaf children, the Children Act and care in the community: Guidance for service managers in social services, education and health. London: National Deaf Children's Society, 1992.

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Marketing human services: Selling your services under managed care. New York, NY: Springer Pub. Co., 1999.

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Cress, Cathy Jo, and Cathy Cress. Care managers: Working with the aging family. Sudbury, Mass: Jones and Bartlett Publishers, 2009.

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department of health. Managing to care: A study of first line managers in social services departments - day and domiciliary care.. London: Dept of Health, 1988.

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Book chapters on the topic "Managers in social services"

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Power, Robert, Bella Robinson, and Catherine Wise. "Using Crowd Sourced Content to Help Manage Emergency Events." In Social Media for Government Services, 247–70. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-27237-5_12.

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Caldarini, Carlo. "Diaspora Policies, Consular Services and Social Protection for Italian Citizens Abroad." In IMISCOE Research Series, 273–88. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-51245-3_16.

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Abstract According to some estimates, about 60 million people of Italian origin live outside of Italy today. To manage and, at first, encourage emigration, Italy has historically built a composite diaspora infrastructure. As discussed in the first part of this chapter, instruments to consult and represent politically citizens abroad have been core features of Italy’s diaspora engagement policies. The second part of the chapter examines the social protection dimension of diaspora more closely and highlights the central role played by the Patronati (welfare advice centers). As explained, the Patronati are to this day a unique institution at the international level, by which Italians abroad can be helped, free of charge, to gain access to social protection in Italy and abroad.
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Schelhas, John, Janice Alexander, Mark Brunson, Tommy Cabe, Alycia Crall, Michael J. Dockry, Marla R. Emery, et al. "Social and Cultural Dynamics of Non-native Invasive Species." In Invasive Species in Forests and Rangelands of the United States, 267–91. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-45367-1_12.

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AbstractInvasive species and their management represent a complex issue spanning social and ecological systems. Invasive species present existing and potential threats to the nature of ecosystems and the products and services that people receive from them. Humans can both cause and address problems through their complex interactions with ecosystems. Yet, public awareness of invasive species and their impact is highly uneven, and public support for management and control of invasive species can be variable. Public perceptions often differ markedly from the perspectives of concerned scientists, and perceptions and support for management are influenced by a wide range of social and ecological values. In this chapter, we present a broad survey of social science research across a diversity of ecosystems and stakeholders in order to provide a foundation for understanding the social and cultural dimensions of invasive species and plan more effective management approaches. This chapter also addresses tribal perspectives on invasive species, including traditional ecological knowledge, unique cultural dimensions for tribes, and issues critical to engaging tribes as partners and leaders in invasive species management. Recognizing that natural resource managers often seek to change people’s perceptions and behaviors, we present and discuss some promising approaches that are being used to engage human communities in ways that empower and enlist stakeholders as partners in management.
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Bridge, Gillian. "Local Authority Social Services Departments." In Parents as Care Managers, 225–48. Routledge, 2019. http://dx.doi.org/10.4324/9780429443893-16.

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Bryans, W. J. "Budget managers—competent contractors (know your business)." In Business Solutions for Budget Managers in Health and Personal Social Services, 28–40. Routledge, 2020. http://dx.doi.org/10.4324/9781003073079-4.

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Bryans, W. J. "The internal environment — budget managers as purchasers." In Business Solutions for Budget Managers in Health and Personal Social Services, 41–56. Routledge, 2020. http://dx.doi.org/10.4324/9781003073079-5.

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"INTERNATIONAL PERSPECTIVES OF THE WORKFORCE Commitment, Satisfaction, Stress and Control Among Social Services Managers and Social Workers in the UK." In Social Services in the Workplace, 101–26. Routledge, 2013. http://dx.doi.org/10.4324/9780203725191-6.

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Maher, Chi. "Public Services Procurement." In Creating Business Value and Competitive Advantage With Social Entrepreneurship, 352–73. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-5687-9.ch017.

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The chapter examines small third sector social enterprises' (TSSEs) perspective in gaining access to public services contracts. The UK government aims to increase, the role of social enterprise as a vehicle to deliver public services directly to citizens and local communities in areas such as housing, welfare-to-work, education, health, and social care. To understand TSSEs' experiences of gaining access to public services contracts, face-to-face interviews were conducted with managers and chief executive officers (CEOs) using an interview guide. Empirical evidence obtained suggests that some procurement policies and processes are impacting on small TSSEs' organizational development, growth, management, and career development of staff. The qualitative findings of the study add to new knowledge, and help to explain challenges facing small TSSEs in the changing context of public services procurement process.
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Bolhari, Alireza. "Big Data From Management Perspective." In Web Services, 2060–74. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7501-6.ch105.

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Competency matters. Social media, customer transactions, mobile sensors, and feedback contents are all piled up with data. This might be unstructured and complex data in voluminous quantity, often called Big Data. However, if this Big Data is managed, it might bring competency for organizations. This chapter introduces the must-know concepts and materials for organizational managers who face Big Data. Through the chapter, Big Data is defined and its emergence over the time is reviewed. The four Vs model in Big Data literature and its link to a banking system is analyzed. The chapter concludes by making a managerial awareness concerning ethical issues in Big Data. This is of high priority in public sectors as data relies for every individual in the society.
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"Organising Services to Manage Complexity." In Complexity in Social Work, 144–63. 1 Oliver’s Yard, 55 City Road London EC1Y 1SP: SAGE Publications Ltd, 2018. http://dx.doi.org/10.4135/9781529714579.n9.

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Conference papers on the topic "Managers in social services"

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Ņikitina, Tatjana, and Inga Lapiņa. "THE CONCEPT OF MANAGER: CRITICAL ANALYSIS AND COMPETENCIES REQUIRED." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.27.

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The aim of the research is to analyse manager’s competence groups, a manager role in modern enter-prise and clarify what competences are required for managers in knowledge intensive business service (KIBS) organizations. Authors assumed that natural changes in the external environment lead to ap-pearance and development of new managerial activities and competences or manifestation of a cer-tain set of competencies. Previous researchers reveal that new context of teams that are diversified in terms of locations, disciplines and social groups require managers to act differently. Other researchers emphasize acceleration of technological novelties and presence of new organizational forms such as small and medium enterprises (SMEs) also creates new operational processes and managerial activi-ties. Business society and labor market expect a professional who acts in different roles of entrepre-neur, leader, and manager simultaneously. The authors conducted literature overview and identified ten leading competencies that are necessary for a manager in KIBS.
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Zaichenko, Olena, and Marta Kozak. "Prospects for improvement the social services organization in Ukraine in the conditions of the social manager position implementation." In SOCIOLOGY – SOCIAL WORK AND SOCIAL WELFARE – REGULATION OF SOCIAL PROBLEMS. NDSAN (MFC - coordinator of the NDSAN), 2020. http://dx.doi.org/10.32437/sswswproceedings-2020.mkoz.

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Savelyeva, Nelly. "Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction." In International Scientific Conference «Social and Cultural Transformations in the Context of Modern Globalism» dedicated to the 80th anniversary of Turkayev Hassan Vakhitovich. European Publisher, 2020. http://dx.doi.org/10.15405/epsbs.2020.10.05.442.

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Okorocha, U., O. Chukueke, and U. Y. Muogbo. "How an Oilfield Services Company Managed the Ebola Outbreak in Nigeria." In SPE International Conference and Exhibition on Health, Safety, Security, Environment, and Social Responsibility. Society of Petroleum Engineers, 2016. http://dx.doi.org/10.2118/179203-ms.

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Kgothule, Rantsie, June Palmer, Gregg Alexander, and Edwin De Klerk. "TRANSFORMATIVE LEADERSHIP IN MULTICULTURAL SCHOOLING CONTEXTS: A CRITICAL REFLECTION OF IN-SERVICE TEACHERS’ PRACTICES AND SCHOOL MANAGERS’ ROLES." In International Conference on Education and New Developments. inScience Press, 2021. http://dx.doi.org/10.36315/2021end131.

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In exercising their power and authority, School Management Teams (SMTs) should engage in transformative leadership which commences with interrogations regarding social justice, democracy and social responsibility. According to Freire’s philosophy of education it is further expected of SMT members to support and shape the belief that autonomy is a condition arising from the responsible engagement with decision-making; that we are ‘unfinished’ in our development as human beings; and that we are responsible for the development of a critical consciousness as a necessary condition of freedom and the creation of democratic and equitable learning spaces. In a transformative leadership context, authority must inform all critical practices of pedagogical intervention and goal setting should support in-service teacher’s autonomy, self-worth and develop their potential and the level of intrinsic motivation to flourish in inclusive school settings. This paper reports on a qualitative pilot study conducted with SMT members and teachers in the Northern Cape Province of South Africa to gain their insights regarding their roles as leaders in devising mechanisms to invest in radical democratic principles and the promotion of inclusive school practices. The key findings indicate that the SMT’s role require that they interrogate their frame of reference and transform their thinking in terms of social justice in multicultural school settings and create opportunities for in-service teachers to develop professionally and use digital technology creatively to enhance teaching and learning. As a force for transformation, we conclude that transformative leadership may be a catalyst to engage school leaders and teachers in individual and combined processes of awareness of inclusive practices and action.
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OGRYZEK, Marek, and Krzysztof RZĄSA. "THE SOCIAL ASPECTS OF RURAL DEVELOPMENT POLICY." In RURAL DEVELOPMENT. Aleksandras Stulginskis University, 2018. http://dx.doi.org/10.15544/rd.2017.153.

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The rural development policy of the Agricultural Property Stock of the State Treasury in Poland (APS) is conducted by The Agricultural Property Agency – APA (since 1.09.2017 – The National Centre for Agriculture Support). The property managed by the APA includes agricultural land, forests, farm buildings, residential buildings as well as equipment and devices that are part of the social, technical, production, commercial and service infrastructure. The aim of research was to proof the influence of the gratuitous transfer of land from the APS to local government units, to engage them in social activities. The main methods used for it were: the analyse of legal acts in Poland, the analyse of reports and statistic data from APA and method of cartographic presentation – quantitative, cartogram. This article focuses on the social aspects of the APA’s operations, based on an analysis of the data supplied by the Regional Branch of the Agricultural Property Agency in Olsztyn. The results of the analyses were presented in table format. The rural development policy concerning the performance of public purposes in rural areas was analysed. The obtained information and materials were analysed to identify social investments carried out on agricultural land donated to local authorities from Agricultural Property Stock of the State Treasury. The results were used to analyse and describe the social aspects of the APA’s operations in rural area in Poland. Rural areas require various types of social assistance services. The Agricultural Property Agency has successfully fostered social development in rural areas, and it has the required resources and experience to continue that mission.
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Tudor, Sofia-Loredana. "Study on the Training Needs of Teaching Staff to Provide Quality Early Childhood Education Services." In ATEE 2020 - Winter Conference. Teacher Education for Promoting Well-Being in School. LUMEN Publishing, 2021. http://dx.doi.org/10.18662/lumproc/atee2020/36.

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Early child development is related to early education, health, nutrition, and psychosocial development; therefore, the holistic concept of early approach combines elements from the area of stimulation of the child, health, nutrition, speech therapy, psychological counselling, physical development support, etc. The need for the development of integrated early education services and their extension to the area of 0-3 years are priorities of the European strategies assumed through a complex of educational policy measures, having as a priority the development of quality early education services for the benefit of all prerequisites for lowering the schooling rate (Strategy for early childhood education, Strategy for parental education, Strategy for reducing early school leaving in Romania, Study on the evaluation of public policies in the field of early childhood education - Saber Early Childhood). In this context of the development of early childhood education, numerous inequalities are identified in the implementation of European and national strategies and programs in the development of early childhood education services, supported by economic, political, social factors, etc. In order to make them compatible at European level, we consider it necessary to support training and development programs for staff providing educational services in early childhood education institutions. The purpose of this study is to acknowledge the opinion of the bodies with attributions in the pre-kindergarten and preschool education in Romania, as well as of the civil society and public opinion, as a prerequisite for identifying school policy measures and developing programs for training the teaching staff so as to be able to provide educational services in early childhood education (representatives responsible for early childhood education in school inspectorates and Houses of the Teaching Staff, teaching staff in preschool educational institutions, representatives of the Ministry of Labour and Social Protection, representatives of the Social Assistance Directorate, managers of nursery schools, representatives of NGOs and other categories of organizations with experience in the field, parents and interested representatives of the civil society and public opinion). The present study is a qualitative research based on the focus-group method, but also a quantitative research by using the questionnaire-based survey, being carried out on a representative sample of 100 persons (2 focus-group of 25 persons, respectively 50 persons involved in the survey-based questionnaire). The conclusions of this study highlight the need to restructure the system of early childhood education in Romania through interventions at the legislative level and ensure a unitary system of policy and intervention in early childhood education. Also, we believe it is imperative to reorganize the training system of the human resource, by developing complementary competences of the teaching staff, adapted to the training needs of the early childhood population, ensuring a valuable inclusive and integrated intervention.
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Okorocha, Uche, and Okezie Chukueke. "The Evolution of Managed Health Care for the Local Employees of an Oilfield Services Company in Nigeria." In SPE African Health, Safety, Security, and Environment and Social Responsibility Conference and Exhibition. Society of Petroleum Engineers, 2014. http://dx.doi.org/10.2118/170205-ms.

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BRODZIŃSKI, Zbigniew, and Krystyna KUROWSKA. "THE ISSUES OF GREEN ECONOMY INNOVATIVENESS." In RURAL DEVELOPMENT. Aleksandras Stulginskis University, 2018. http://dx.doi.org/10.15544/rd.2017.144.

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Broadly speaking, the green economy involves pro-environmental products and services, investments, economy sectors, public procurement contracts, and jobs. This is a new idea, both in terms of regulations supporting its development and of practical effects of the implementation of technologies and organisational solutions aimed at the protection of natural environment. The possibility for obtaining new jobs thanks to the support of the green economy is the focus of various decision-making centres. The problem, however, is the lack of a thorough understanding of the potential existing in the developing green job market, particularly in rural areas, which hampers taking efficient measures. The aim of the study was to indicate the determinants of and opportunities for the development of the green economy and green jobs in sectors related to the rural economy. The opinions presented in the study were obtained through interviews from a randomly selected group of 578 managers of “green economy”-related businesses operating in rural areas. The study participants are entrepreneurs employing workers and creating jobs in the following areas: agri-food processing, services, manufacturing, renewable energy sources, and tourism. It can be concluded that, inter alia, despite the difficult situation in the labour market, and the problems with sales of products and services in the green economy sector, it should be expected that in the next few (3 to 5) years, the social demand for innovative products/services of this sector will increase.
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Ettema, Roelof, Goran Gumze, Katja Heikkinen, and Kirsty Marshall. "European Integrated Care Horizon 2020: increase societal participation; reduce care demands and costs." In CARPE Conference 2019: Horizon Europe and beyond. Valencia: Universitat Politècnica València, 2019. http://dx.doi.org/10.4995/carpe2019.2019.10175.

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BackgroundCare recipients in care and welfare are increasingly presenting themselves with complex needs (Huber et al., 2016). An answer to this is the integrated organization of care and welfare in a way that personalized care is the measure (Topol, 2016). The reality, however, is that care and welfare are still mainly offered in a standardized, specialized and fragmented way. This imbalance between the need for care and the supply of care not only leads to under-treatment and over-treatment and thus to less (experienced) quality, but also entails the risk of mis-treatment, which means that patient safety is at stake (Berwick, 2005). It also leads to a reduction in the functioning of citizens and unnecessary healthcare cost (Olsson et al, 2009).Integrated CareIntegrated care is the by fellow human beings experienced smooth process of effective help, care and service provided by various disciplines in the zero line, the first line, the second line and the third line in healthcare and welfare, as close as possible (Ettema et al, 2018; Goodwin et al, 2015). Integrated care starts with an extensive assessment with the care recipient. Then the required care and services in the zero line, the first line, the second line and / or the third line are coordinated between different care providers. The care is then delivered to the person (fellow human) at home or as close as possible (Bruce and Parry, 2015; Evers and Paulus, 2015; Lewis, 2015; Spicer, 2015; Cringles, 2002).AimSupport societal participation, quality of live and reduce care demand and costs in people with complex care demands, through integration of healthcare and welfare servicesMethods (overview)1. Create best healthcare and welfare practices in Slovenia, Poland, Austria, Norway, UK, Finland, The Netherlands: three integrated best care practices per involved country 2. Get insight in working mechanisms of favourable outcomes (by studying the contexts, mechanisms and outcomes) to enable personalised integrated care for meeting the complex care demand of people focussed on societal participation in all integrated care best practices.3. Disclose program design features and requirements regarding finance, governance, accountability and management for European policymakers, national policy makers, regional policymakers, national umbrella organisations for healthcare and welfare, funding organisations, and managers of healthcare and welfare organisations.4. Identify needs of healthcare and welfare deliverers for creating and supporting dynamic partnerships for integrating these care services for meeting complex care demands in a personalised way for the client.5. Studying desired behaviours of healthcare and welfare professionals, managers of healthcare and welfare organisations, members of involved funding organisations and national umbrella organisations for healthcare and welfare, regional policymakers, national policy makers and European policymakersInvolved partiesAlma Mater Europaea Maribor Slovenia, Jagiellonian University Krakow Poland, University Graz Austria, Kristiania University Oslo Norway, Salford University Manchester UK, University of Applied Sciences Turku Finland, University of Applied Sciences Utrecht The Netherlands (secretary), Rotterdam Stroke Service The Netherlands, Vilans National Centre of Expertise for Long-term Care The Netherlands, NIVEL Netherlands Institute for Health Services Research, International Foundation of Integrated Care IFIC.References1. Berwick DM. The John Eisenberg Lecture: Health Services Research as a Citizen in Improvement. Health Serv Res. 2005 Apr; 40(2): 317–336.2. Bruce D, Parry B. Integrated care: a Scottish perspective. London J Prim Care (Abingdon). 2015; 7(3): 44–48.3. Cringles MC. Developing an integrated care pathway to manage cancer pain across primary, secondary and tertiary care. International Journal of Palliative Nursing. 2002 May 8;247279.4. Ettema RGA, Eastwood JG, Schrijvers G. Towards Evidence Based Integrated Care. International journal of integrated care 2018;18(s2):293. DOI: 10.5334/ijic.s22935. Evers SM, Paulus AT. Health economics and integrated care: a growing and challenging relationship. Int J Integr Care. 2015 Jun 17;15:e024.6. Goodwin N, Dixon A, Anderson G, Wodchis W. Providing integrated care for older people with complex needs: lessons from seven international case studies. King’s Fund London; 2014.7. Huber M, van Vliet M, Giezenberg M, Winkens B, Heerkens Y, Dagnelie PC, Knottnerus JA. Towards a 'patient-centred' operationalisation of the new dynamic concept of health: a mixed methods study. BMJ Open. 2016 Jan 12;6(1):e010091. doi: 10.1136/bmjopen-2015-0100918. Lewis M. Integrated care in Wales: a summary position. London J Prim Care (Abingdon). 2015; 7(3): 49–54.9. Olsson EL, Hansson E, Ekman I, Karlsson J. A cost-effectiveness study of a patient-centred integrated care pathway. 2009 65;1626–1635.10. Spicer J. Integrated care in the UK: variations on a theme? London J Prim Care (Abingdon). 2015; 7(3): 41–43.11. Topol E. (2016) The Patient Will See You Now. The Future of Medicine Is in Your Hands. New York: Basic Books.
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Reports on the topic "Managers in social services"

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Millington, Kerry A. Protecting and Promoting Systems for Essential Health Services During Rollout of COVID-19 Tools. Institute of Development Studies (IDS), May 2021. http://dx.doi.org/10.19088/k4d.2021.084.

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The COVID-19 pandemic has had a tremendous negative impact on economies of most countries around the world. COVID-19 has disrupted the ability of health systems to deliver on essential health services and has also exposed pre-existing vulnerabilities and inequities in public health systems. According to a key informant survey conducted by WHO, over one year into the COVID-19 pandemic, there still exist substantial disruptions to essential health services. This rapid review examines evidence on successful interventions that could enable adaptive approaches to help manage and respond future pandemics and mitigate the risk of collapse of the public health systems. Countries must use the opportunity provided by the deployment of COVID-19 vaccines to strengthen health services and health systems and find long-lasting solutions for similar future challenges. The review notes that there still exist gaps in preparedness and response to the Covid-19 pandemic. New variants of concern threaten the effectiveness of existing COVID-19 vaccines, vaccine hesitancy slowing rollout, including in Africa, and interrupted and limited supply of COVID-19 tools. More funding is required though to scale up adaptive measures which are working, accelerating new approaches and innovations to improve service delivery. This review also highlights briefly the plight of marginalised social groups, people living with disabilities, women and children during the pandemic. According to estimates by Global Fund, Gavi, Global Financing Facility, access to life-saving health interventions for women, children and adolescents in 36 of the world’s poorest countries has dropped by as much as 25% due to COVID-19. Countries must build on the momentum of health innovations during the COVID-19 crisis to build more resilient health systems that can withstand disruptions by future pandemics.
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McCaffrey, S. M. The public and wildland fire management: social science findings for managers. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northern Research Station, 2006. http://dx.doi.org/10.2737/nrs-gtr-1.

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Love, James B. Hezbollah: Social Services as a Source of Power. Fort Belvoir, VA: Defense Technical Information Center, June 2010. http://dx.doi.org/10.21236/ada525243.

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Lewis, Elizabeth. Knowledge and Use of Social Services in Gervais, Oregon. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1767.

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Bustelo, Monserrat, Sebastián Martínez, Michelle Pérez, and Julio Rodríguez. Better Together?: The Effects of Integrated Social Services for Women. Inter-American Development Bank, March 2019. http://dx.doi.org/10.18235/0001588.

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Somers, Stephen A. Somers, Tricia McGinnis McGinnis, and Maia Crawford Crawford. A State Policy Framework for Integrating Health and Social Services. New York, NY United States: Commonwealth Fund, July 2014. http://dx.doi.org/10.15868/socialsector.25002.

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Chung, Te-Lin, and Sonali Diddi. Marketing art museums using social networking services: An identity salience model. Ames: Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-647.

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Kotlikoff, Laurence, and Jagadeesh Gokhale. The Equity of Social Services Provided to Children and Senior Citizens. Cambridge, MA: National Bureau of Economic Research, March 1993. http://dx.doi.org/10.3386/w4305.

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Idrisova, J. V., M. I. Kudusova, and L. S. Idigova. Social services web 2.0 as a component of informatization of educational organizations. Ljournal, 2019. http://dx.doi.org/10.18411/7016-1591-8891-23398.

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Sing, Laura. Chinese Attitudes and Knowledge Concerning Social Services: a Survey of the Portland Chinese Community. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1658.

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