Relevant bibliographies by topics / Manual for crisis communication

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
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Academic literature on the topic 'Manual for crisis communication'

Author: Grafiati
Published: 4 June 2021
Last updated: 3 February 2022

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Journal articles on the topic "Manual for crisis communication"

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Hartmann, Walter, and Gail A. Golden. "A “Magic” Aid for Hypnosis and Suggestion in Crisis Management:A Brief Communication." International Journal of Clinical and Experimental Hypnosis 38, no. 3 (July 1990): 157–61. http://dx.doi.org/10.1080/00207149008414514.

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Liu, Xinyi, Xiao Fu, Chang Hua, and Zhiyong Li. "Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19." Tourism Review 76, no. 4 (June 17, 2021): 962–83. http://dx.doi.org/10.1108/tr-01-2021-0004.

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Purpose The outbreak of the COVID-19 pandemic plunged global tourism into a huge crisis in 2020. China was confronted with a wave of cancellations by tourism consumers due to COVID-19 and tourist complaints rose dramatically during this period. Although tourism enterprises have quickly introduced measures in response, the effectiveness of targeted policies is expected to be evaluated. Concerned about this phenomenon, this study aims to provide insights into the dim prospects of the tourism industry and to bridge the gap between tourists and enterprises. Design/methodology/approach The current study adopts a two-step method that combines automatic and manual content analysis to contrastively analyse 647 complaints from the Sina platform and the measures of five online travel agencies (OTAs) taken to deal with COVID-19. Findings The results reveal that the COVID-19-related information and policies issued by official departments had a promoting effect on tourist complaints. OTAs were the main target of complainers, and three themes of complaints were identified, namely, cancellation barriers, refund barriers and customer relationship management. Although tourism enterprises’ policies covered most dimensions of the three themes, more detailed and mutually beneficial policies need to be formulated in the face of a new round of cancellations. Originality/value This research attempts to investigate tourism customer complaint behaviours in the case of COVID-19 and to provide tourism enterprises receiving different complaints with practical insights into crisis management. It contributes to simultaneously minimizing business losses and maintaining customer relationships in the service industry, improving the industry’s performance under potential crises in the future.
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Rosůlek, Přemysl. "The Czech Singers Critical of Islam and Refugees on Facebook in the Age of the “Migration Crisis” (2015–2017)." Politics in Central Europe 14, no. 1 (June 1, 2018): 35–62. http://dx.doi.org/10.2478/pce-2018-0002.

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Abstract The article analyses through qualitative textual analysis and manual coding Czech singers known for their critical attitudes to the “migration crisis”as presented on their Facebook walls (2015–2017). This major focus on the singer’s Facebook posts was reinforced by the analysis based on the two theoretical concepts – celebritisation of politics and post-truth politics. In sum, analyses across theoretical approaches found that a majority of singers – although not all of them – have been judging the problem through the lenses of a black -and -white “Clash of Civilizational” approach. Only a few singers run for political office and political agenda-setting linked to the “migration crisis” was not frequented as expected. Many of the investigated singers expressed support or political endorsement to xenophobic and anti-islamic political parties. Although the “Russian footage” could be denied, the style and characters of communication via Facebook revealed that in many aspects the singers’ strategy is in consonance with current Kremlin propaganda.
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Ramya, S. M., Aysha Shereen, and Rupashree Baral. "Corporate environmental communication: a closer look at the initiatives from leading manufacturing and IT organizations in India." Social Responsibility Journal 16, no. 6 (February 21, 2020): 843–59. http://dx.doi.org/10.1108/srj-11-2019-0376.

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Purpose This paper aims to investigate the level of environmental communication and the predominant themes of environmental initiatives and technologies used in India. Design/methodology/approach In this exploratory study, a manual content analysis was conducted using print and website data related to corporate environmental communication of 60 Indian companies listed in the Bombay Stock Exchange, representing the top thirty from manufacturing and information technology (IT) sector each. Findings The authors classified the level of importance based on seven attributes, distinguished between hard and soft disclosure and identified the prevalent environmental practices and technologies in each sector. The authors found that the environmental communication of the IT sector is technology-based than the manufacturing sector, but both are weak in acknowledging climate change. Practical implications Managers, across the two sectors, can make their organizations environmentally responsible by learning and applying the current practices/technologies and reap benefits by mimetic isomorphism or create competitive advantage. Originality/value Building on the theoretical and practical works in corporate sustainability and corporate social responsibility communication literature, the authors contribute to the stakeholder theory and voluntary disclosure theory. The findings of the study provide the much-needed base for future research that links the engineering and management community to take the scholarship further to prevent the climate crisis.
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Chung, Siyoung, Mark Chong, Jie Sheng Chua, and Jin Cheon Na. "Evolution of corporate reputation during an evolving controversy." Journal of Communication Management 23, no. 1 (February 13, 2019): 52–71. http://dx.doi.org/10.1108/jcom-08-2018-0072.

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PurposeThe purpose of this paper is to investigate the evolution of online sentiments toward a company (i.e. Chipotle) during a crisis, and the effects of corporate apology on those sentiments.Design/methodology/approachUsing a very large data set of tweets (i.e. over 2.6m) about Company A’s food poisoning case (2015–2016). This case was selected because it is widely known, drew attention from various stakeholders and had many dynamics (e.g. multiple outbreaks, and across different locations). This study employed a supervised machine learning approach. Its sentiment polarity classification and relevance classification consisted of five steps: sampling, labeling, tokenization, augmentation of semantic representation, and the training of supervised classifiers for relevance and sentiment prediction.FindingsThe findings show that: the overall sentiment of tweets specific to the crisis was neutral; promotions and marketing communication may not be effective in converting negative sentiments to positive sentiments; a corporate crisis drew public attention and sparked public discussion on social media; while corporate apologies had a positive effect on sentiments, the effect did not last long, as the apologies did not remove public concerns about food safety; and some Twitter users exerted a significant influence on online sentiments through their popular tweets, which were heavily retweeted among Twitter users.Research limitations/implicationsEven with multiple training sessions and the use of a voting procedure (i.e. when there was a discrepancy in the coding of a tweet), there were some tweets that could not be accurately coded for sentiment. Aspect-based sentiment analysis and deep learning algorithms can be used to address this limitation in future research. This analysis of the impact of Chipotle’s apologies on sentiment did not test for a direct relationship. Future research could use manual coding to include only specific responses to the corporate apology. There was a delay between the time social media users received the news and the time they responded to it. Time delay poses a challenge to the sentiment analysis of Twitter data, as it is difficult to interpret which peak corresponds with which incident/s. This study focused solely on Twitter, which is just one of several social media sites that had content about the crisis.Practical implicationsFirst, companies should use social media as official corporate news channels and frequently update them with any developments about the crisis, and use them proactively. Second, companies in crisis should refrain from marketing efforts. Instead, they should focus on resolving the issue at hand and not attempt to regain a favorable relationship with stakeholders right away. Third, companies can leverage video, images and humor, as well as individuals with large online social networks to increase the reach and diffusion of their messages.Originality/valueThis study is among the first to empirically investigate the dynamics of corporate reputation as it evolves during a crisis as well as the effects of corporate apology on online sentiments. It is also one of the few studies that employs sentiment analysis using a supervised machine learning method in the area of corporate reputation and communication management. In addition, it offers valuable insights to both researchers and practitioners who wish to utilize big data to understand the online perceptions and behaviors of stakeholders during a corporate crisis.
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Utz, Sonja, Felix Otto, and Tim Pawlowski. "“Germany Crashes Out of World Cup”: A Mixed-Method Study on the Effects of Crisis Communication on Facebook." Journal of Sport Management 35, no. 1 (January 1, 2021): 44–54. http://dx.doi.org/10.1123/jsm.2019-0430.

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Using social media for crisis communication has been proposed as an effective strategy because it allows teams to build parasocial relationships with fans. The authors focused on the early elimination of Germany during the 2018 Fédération Internationale de Football Association World Cup to examine the effects of (crisis) communication on Facebook. The authors compared the Facebook posts of the German team, captain Manuel Neuer, and team member Thomas Müller and examined the emoji reactions each received. Although Neuer posted text identical to that of the team, his post received a smaller proportion of angry emoji reactions. Müller received fewer angry reactions than the team, but more than Neuer. The authors also used data from a two-wave panel to study changes in evaluation and parasocial relationships and perceived authenticity as potential mediators. Only the team was evaluated more negatively after the elimination than before. Parasocial relationships mediated the effect of exposure to social media posts on evaluation.
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Nelson, Jim. "Hunch Mining." International Journal of Knowledge Management 17, no. 3 (July 2021): 17–30. http://dx.doi.org/10.4018/ijkm.2021070102.

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Intuition and hunches are important tools for experts who make time-critical highly complex decisions in turbulent environments. However, hunches are also elusive and exist below the surface when not being used for immediate decision making. These latent hunches are valuable and can lead to creative solutions outside of a crisis. This paper uses a demonstration experiment to show how hunches can be “mined” using revealed causal mapping techniques. Fifty chief information officers and 88 programmer/analysts were interviewed during a very turbulent time in their organizations. The hunch mining results indicate that hunches can be found throughout experts' communications and can serve as valuable insights into strategic and tactical decision making. This research serves as the first manual step in developing natural language processing artificial intelligence tools for automated hunch mining in expert communications.
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Wang, Yuan-Xu. "Runoff pollution control of a sewage discharge project based on green concept – a sewage runoff pollution control system." Water Supply 20, no. 8 (August 27, 2020): 3676–86. http://dx.doi.org/10.2166/ws.2020.183.

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Abstract The problem of runoff pollution in sewage discharge projects mainly depends on manual inspections, and this traditional inspection method has high personnel and time costs. Moreover, with rapid development of the Internet of Things technology, application of intelligent information management has become a development trend of various neighborhoods where LoRa communication technology with low power consumption and long-distance transmission characteristics has been widely used. Therefore, starting from the concept of green environmental protection, LoRa technology is used in this paper to design and develop a runoff pollution control system including a management terminal, terminal and network components for waste-water discharge projects. The main function is to calculate and comprehensively analyze the conventional indexes such as CODCr, BOD5, ammonia nitrogen, and total phosphorus in the sewage treatment process, which reduces the calculation error of total pollutant treatment volume and total production volume, and improves the data accuracy of the sewage purification project. Meanwhile, the example verifies that the system proposed in the paper has accurate analysis of runoff pollution characteristics and accurate data calculation, which provides technical support for sustainable development and green development goals and mitigation of water crisis.
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Fuchs, Christian. "Some Reflections on Manuel Castells’ Book "Networks of Outrage and Hope. Social Movements in the Internet Age"." tripleC: Communication, Capitalism & Critique. Open Access Journal for a Global Sustainable Information Society 10, no. 2 (December 9, 2012): 775–97. http://dx.doi.org/10.31269/triplec.v10i2.459.

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This paper provides critical reflections on Manuel Castells’ (2012) book Networks of Outrage and Hope. Social Movements in the Internet Age that analyses the “nature and perspectives of networked social movements” (p. 4) and gives special focus to the role of “social media” in movements that emerged in 2011 in Tunisia, Iceland, Egypt, Spain and the United States. I situate Castells’ book in an intellectual discourse that focuses on the political implications of social media and that has involved Clay Shirky, Malcolm Gladwell and Evgeny Morozov. The article also discusses the role of social theory and empirical research in Castells’ book, presents as an alternative a theoretical model of the relationship between social movements and the media, discusses the implications that some empirical data that focus on social media in the Egyptian revolution and the Occupy Wall Street movement have for Castells’ approach, discusses how Castells positions himself towards capitalism and compares his explanation of the crisis and his political views to David Harvey’s approach. Section overview: 1. Introduction 2. Social Media and Politics: A Controversy between Clay Shirky, Malcolm Gladwell and Evgeny Morozov 3. Castells on Social Media in the Context of Protests and Revolutions: The Dimension of Social Theory 4. Social Theory Recovered: A Model of the Relationship between Social Movements and the Media 5. Castells on Social Media in the Context of Protests and Revolutions: The Dimension of Empirical Research 6. Manuel Castells and David Harvey: The Question of Political Struggle - For or against Capitalism? 7. Conclusion
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Fisher, Anna Watkins. "Safety Orange." Journal of Visual Culture 20, no. 1 (April 2021): 3–24. http://dx.doi.org/10.1177/1470412921994603.

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Safety Orange first emerged as a legal color standard in the US in the 1950s in technical manuals and federal regulations; today, it is most visible in the contexts of terror, pandemic, and environmental alarm systems; traffic control; work safety; and mass incarceration. The color is a marker of the extreme poles of state oversight and abandonment, of capitalist excess and dereliction. Its unprecedented saturation encodes the tracking of those bodies, neighborhoods, and infrastructures coded as worthy of care – and those deemed dangerous and expendable. This article uses the color orange as an interpretive key for theorizing the uneven distribution of safety and care in 21st-century US public life and to ponder what orange tells us about the relationship between phenomena often viewed as unrelated: information networks, climate data science, pandemic crisis, neoliberal policy, racist violence, and socially engaged art.
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Dissertations / Theses on the topic "Manual for crisis communication"

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Francová, Martina. "Krizová komunikace jako důležitý nástroj managementu podniku." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-10941.

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Theory-metodological part: definition of basic terms as corporation -- corporation surroundings, corporate identity and image; extraordinary incident, crisis situation, crisis, crisis management; brief definition of legislative-juristic environment. Definition of the term communications -- common aspects and types of communication. Crisis communication, analysis of available methods of crisis communication in a company, analysis of available tools of crisis communication in a company. Practical part: manual for crisis communication of a company applied in bank's environment.
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Vintr, Miroslav. "Rizika krizové komunikace." Master's thesis, Vysoké učení technické v Brně. Ústav soudního inženýrství, 2016. http://www.nusl.cz/ntk/nusl-241118.

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Author of the thesis deals with analysis of issues of crisis communication in Czech companies. The thesis includes theoretical information which is also support for risk analysis process of crisis communication. The goal of this work is the design manual of crisis communication, which will be used when an extraordinary event in the company in order to support decision making in communication during a crisis.
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Bridges, Barbara. "Mentoring manual for a crisis pregnancy center." Online full text .pdf document, available to Fuller patrons only, 2000. http://www.tren.com.

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Martin, Damion R. "Culture and crisis communication : the use of intercultural communication in public relations crisis management planning." Scholarly Commons, 2011. https://scholarlycommons.pacific.edu/uop_etds/787.

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This study set out to explore how multinational corporations incorporated the issue of culture into the planning process for crisis management. The research used a case study method with unstructured interviews conducted via email, phone and in person, and focused on the U.S. and Japan. Four of the interview subjects were established public relations professionals with experience in both countries, and one subject is a professor of intercultural communications in Japan. All interviews were transcribed and approved by the interview subjects before being analyzed and catalogued into themes. Those themes were then reviewed compared to the intercultural communications theoretical framework of power distance, high-context vs. low-context communications, and individualism vs. collectivism. Results revealed three main themes, including differences in PR between Japan and the United States, belief that culture should play a more substantial role in crisis communications, and actual use of culture in crisis communications. Responses showed that, regardless of a collective belief that culture should play a substantial role in crisis r;;- management, intercultural communication components often take over in emergencies. In conclusion, while all interview subjects saw value in cultural response, the broad scope of what that entails made it an impractical endeavor. Further, responses showed that the planning stage is not the most effective place to integrate culture into crisis communication. Research did suggest, however, that an updated PR model, adapted from the R.A.C.E. method, that incorporates elements of cultural communication consideration between the Action Planning and Communication stages could beneficial.
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Kao, Yi-Ming. "Mental health crisis and spiritual resilience a manual for church leaders /." Theological Research Exchange Network (TREN), 2008. http://www.tren.com/search.cfm?p078-0061.

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Hsu, Yi-Shan. "Corporate social responsibility and crisis communication Nike Taiwan Jordan crisis vs. Paolyta Bullwild crisis /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0014541.

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Fullerton, Lindsay K. Barton Matthew. "Curriculum & program change manual." [Cedar City, Utah : Southern Utah University], 2009. http://unicorn.li.suu.edu/ScholarArchive/Communication/FullertonLindsay.pdf.

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Thesis (M.S.)--Southern Utah University, 2009.
Title from PDF title page. "March 12, 2009." "In partial fulfillment of the requirement for the degree [of] Master of Arts in Professional Communication." "A capstone project presented to the faculty of the Communication Department at Southern Utah University." Dr. Matthew Barton, Thesis Supervisor Includes bibliographical references (p. 95-98).
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Sisler, Heidi E. "Crisis of Man to Crisis of Men: Ray Rice and the NFL's Transition from Crisis of Image to Crisis of Ethics." TopSCHOLAR®, 2015. http://digitalcommons.wku.edu/theses/1520.

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Using typologies by Benoit (1995), Seeger (2006), and Heath (2006) this study argues that when an organization encounters multiple complications (e.g., perceived guilt, magnitude of harm, nature of the victims, etc.) compounding a crisis situation, that the organization’s best course of action is to employ atonement rhetoric. Second, this study also argues for the inclusion of a new best practice in crisis communication, which highlights the importance of organizations to recognize the impact visual evidence, especially video footage, has on complicating crisis response while also increasing demand for an appropriate and timely response. To do this the study uses the above typologies as well as Koesten and Rowland (2004) to carry out a rhetorical analysis of the NFL’s response to the Ray Rice crisis. This study finds that the NFL’s crisis response through the first three phases, though using nearly all of Benoit’s (1995) strategies, fails to meet all of Seeger’s (2006) and Heath’s (2006) best practices. It is only through meeting the requirements for atonement set out by Koesten and Rowland (2004) that the NFL meets the recommended best practices and achieves resolution from this crisis.
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Johnson, Kaelyn. "Crisis Communication-What is Your Emergency." Thesis, Gonzaga University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1543346.

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This study is a rhetorical analysis of 911 active shooter calls. Working from frame theory it examines the types of communication that occur during crisis situations. This study reviews the actual audio tapes of the Columbine Colorado School shooting, the Trolley Square Salt Lake City UT shooting and the Arizona shooting of Congresswoman Gabby Gifford. This study provides a method for investigating the communication between caller to 911 and the telecommunicators that answer 911calls. It provides a baseline of the communication activities that are occurring and this method of communication is rapidly changing with pending text-mediated communication scheduled to take effect in 911 centers in 2014.

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Hlela, Nomfundo. "Exploring best practices for crisis communication." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15060.

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In the past few decades, corporate crises have received high media attention and revealed the impact that a disaster can have on a company’s reputation. A breadth of scholarly literature has already analysed crisis communications and key elements of an effective response. In this study I examine crisis communications strategies of two companies (British Petroleum and Domino’s Pizza) who responded differently when faced with a crisis. The study will explore the companies’ actions and various media materials including public statements, press releases and social media platforms. This information will be presented alongside corresponding news coverage to reveal how the media translated these actions. Results show that by accepting responsibility and marketing efforts to stop the disaster, a corporation can transform its communication strategy and recover its reputation.
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Books on the topic "Manual for crisis communication"

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Gary, Mersham, ed. Disaster management: A guide to issues management and crisis communication. Cape Town: Oxford University Press, 2002.

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Crisis communication with victims and families: A guide for senior officials. Washington, DC: Federal Bureau of Investigation, Office for Victim Assistance, 2008.

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Covello, Vincent. Effective risk and crisis communication during water security emergencies: Summary report of EPA sponsored message mapping workshops. Cincinnati, OH: National Homeland Security Research Center, Office of Research and Development, U.S. Environmental Protection Agency, 2007.

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Subošić, Dane. Oslobađanje talaca. Beograd: Glosarijum, 2003.

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Russkevich, Evgeniy. Criminally-legal counteraction to crimes committed through the use of modern information and communication technologies. ru: INFRA-M Academic Publishing LLC., 2017. http://dx.doi.org/10.12737/24712.

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The publication is devoted to the investigation of the criminal law aspects of countering crimes committed through the use of modern information and communication technologies (computers, information and communication networks, including the Internet). We analyze the current legislation, the theoretical development and practice in cases of information crimes. The manual complies with federal state educational standards of higher professional education in the field of "Law Enforcement", "Legal provision of national security" and "Jurisprudence".
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Ndlela, Martin N. Crisis Communication. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-97256-5.

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Diers-Lawson, Audra. Crisis Communication. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2019. http://dx.doi.org/10.4324/9780429437380.

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Brataas, Kjell. Crisis Communication. 1 Edition. | New York : Routledge, 2018.: Routledge, 2018. http://dx.doi.org/10.4324/9781315368245.

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Anaesthetic crisis manual. Cambridge: Cambridge University Press, 2011.

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Borshoff, David. Anaesthetic crisis manual. Cambridge: Cambridge University Press, 2011.

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Book chapters on the topic "Manual for crisis communication"

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Darics, Erika, and Veronika Koller. "Crisis Communication." In Language in Business, Language at Work, 103–17. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-349-93808-7_6.

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Pasquier, Martial, and Jean-Patrick Villeneuve. "Crisis communication." In Marketing Management and Communications in the Public Sector, 222–48. 2nd Edition. | New York : Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315622309-11.

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Whitten, Rachel L., and W. Timothy Coombs. "Crisis Communication." In The Handbook of Financial Communication and Investor Relations, 23–32. Chichester, UK: John Wiley & Sons, Ltd, 2017. http://dx.doi.org/10.1002/9781119240822.ch2.

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Pasquier, Martial, and Jean-Patrick Villeneuve. "Crisis communication." In Marketing Management and Communications in the Public Sector, 222–48. 2nd Edition. | New York: Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315622309-14.

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Kamps, Klaus. "Crisis Communication." In Commander-in-Tweet, 87–98. Wiesbaden: Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-33965-4_8.

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Ndlela, Martin N. "Introduction." In Crisis Communication, 1–14. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_1.

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Ndlela, Martin N. "Stakeholder Approaches in Crisis Management." In Crisis Communication, 15–36. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_2.

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Ndlela, Martin N. "A Stakeholder Approach to Issues Management." In Crisis Communication, 37–51. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_3.

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Ndlela, Martin N. "A Stakeholder Approach to Risk Management." In Crisis Communication, 53–75. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_4.

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Ndlela, Martin N. "A Stakeholder Approach in Managing Reputation." In Crisis Communication, 77–109. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-97256-5_5.

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Conference papers on the topic "Manual for crisis communication"

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Sarmiento, Hernan, and Barbara Poblete. "Crisis communication." In SAC '21: The 36th ACM/SIGAPP Symposium on Applied Computing. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3412841.3442044.

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Malachova, Hana, Alena Oulehlova, and Pavel Kincl. "SIMEX simulation tool — “accident” crisis scenario and crisis management entities' exercise." In 2017 Communication and Information Technologies (KIT). IEEE, 2017. http://dx.doi.org/10.23919/kit.2017.8109453.

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Srobarova, Sona. "COMMUNICATION SKILLS USED IN CRISIS INTERVENTION." In 4th SGEM International Multidisciplinary Scientific Conferences on SOCIAL SCIENCES and ARTS Proceedings. STEF92 Technology, 2017. http://dx.doi.org/10.5593/sgemsocial2017/33/s12.017.

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Liang, Xiao. "Government crisis communication on the microblog." In the 6th International Conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2463728.2463777.

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Susilo, Muhammad Edy, and Prayudi Prayudi. "Small Business Communication Strategy in Facing Crisis." In LPPM UPN "VETERAN" Yogyakarta International Conference Series 2020. RSF Press & RESEARCH SYNERGY FOUNDATION, 2020. http://dx.doi.org/10.31098/pss.v1i1.196.

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Crisis due to the Covid-19 pandemic has caused a worldwide crisis. Various sectors of life are affected by this crisis, including small businesses. This research reveals how the producer of Batik "Dewi Kunthi" Sleman, Yogyakarta, which is a micro-enterprise, survives the crisis. Researchers used qualitative methods by digging data in depth from critical sources, making observations, and looking for relevant literature. This research used Paul Argenti's concept in overcoming crises and Harold Lasswell's Model of Communication. The results showed that the group experienced frustration when hit by a crisis. None of the consumers bought their product, and the production process stopped for nearly two months. However, they seemed to have the toughness to face a crisis. They not only used the steps suggested by Argenti in dealing with the crisis but also went beyond it. Dewi Kunthi Batik Group diversifies its products and intensifies communication both internally and externally.
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Minty, Ella. "The Influence of Culture in Crisis Communication." In Annual International Conference on Journalism & Mass Communications (JMComm 2016). Global Science & Technology Forum (GSTF), 2016. http://dx.doi.org/10.5176/2301-3710_jmcomm16.29.

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Ramanathan, Sakkaravarthi, Christophe Chassot, Thierry Desprats, Michelle Sibilla, and Jean-Paul Arcangeli. "Adaptive Communication Agent for Crisis Management System." In 2012 IEEE 21st International Workshop On Enabling Technologies: Infrastructure For Collaborative Enterprises (WETICE). IEEE, 2012. http://dx.doi.org/10.1109/wetice.2012.73.

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Junyi, Shang. "Crisis Communication Tactics of Chinese Internet Influencers." In 2021 6th International Conference on Social Sciences and Economic Development (ICSSED 2021). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210407.071.

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Hamid, Aida Suhana Abdul. "Managerial Perspective On Internal Crisis Communication (Icc)." In 7th International Conference on Communication and Media. European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.06.02.19.

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Stieglitz, Stefan, Milad Mirbabaie, and Tobias Potthoff. "Crisis Communication on Twitter during a Global Crisis of Volkswagen - The Case of "Dieselgate"." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2018. http://dx.doi.org/10.24251/hicss.2018.066.

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Reports on the topic "Manual for crisis communication"

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Djordjevich, Donna D., Pamela K. Barr, Jason Darrel Arnold, Michael M. Johnson, Timothy J. Sa, Marilyn F. Hawley, Midge L. Davis, et al. Understanding communication in counterterrorism crisis management. Office of Scientific and Technical Information (OSTI), October 2004. http://dx.doi.org/10.2172/920127.

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Cunningham, James H., and III. Juxtaposed Integration Matrix: A Crisis Communication Tool. Fort Belvoir, VA: Defense Technical Information Center, May 2005. http://dx.doi.org/10.21236/ada434584.

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Martínez Solana, MY, AG Frazão Nogueira, and KP Valarezo. Communication of crisis management at the United Kingdom 2017’s attacks. Proposal for a protocol 2.0 for the communication of crisis. Revista Latina de Comunicación Social, December 2017. http://dx.doi.org/10.4185/rlcs-2017-1235en.

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Surette, J. A. The USS Greeneville Collision A Discussion of Crisis Communication. Fort Belvoir, VA: Defense Technical Information Center, May 2003. http://dx.doi.org/10.21236/ada418056.

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Oliveira, Andrea, and Asunción Huertas-Roig. La comunicación de crisis de Barcelona tras el atentado terrorista / The crisis communication of Barcelona after the terrorist attack. Revista Internacional de Relaciones Públicas, June 2018. http://dx.doi.org/10.5783/rirp-15-2018-02-05-22.

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Vázquez-Sande, P., L. García-Abad, and P. Pineda-Martínez. Internal communication and reputational crisis. The case of the Rey Juan Carlos University. Revista Latina de Comunicación Social, November 2019. http://dx.doi.org/10.4185/rlcs-2019-1408en.

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Micaletto Belda, Juan Pablo, and Luis Gallardo Vera. La comunicación institucional en la crisis del ébola en Europa: el caso de la crisis española de 2014 en sus inicios / The institutional communication on ebola crisis in Europe: the first moments of the 2014 spanish crisis. Revista Internacional de Relaciones Públicas, May 2015. http://dx.doi.org/10.5783/rirp-9-2015-06-89-110.

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Fredriksson, Magnus, Eva-Karin Olsson, and Josef Pallas. Creativity caged in translation: a neo-institutional perspective on crisis communication / La creatividad enjaulada en la traducción: una perspectiva neoinstitucional sobre la comunicación de crisis. Revista Internacional de Relaciones Públicas, October 2014. http://dx.doi.org/10.5783/rirp-8-2014-05-65-84.

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Romero-Rodríguez, Luis Miguel, Ángel Torres-Toukoumidis, and Amor Pérez-Rodríguez. Gestión Comunicacional de Crisis: Entre la agenda corporativa y mediática. Estudio de caso Volkswagen España / Crisis Communication Management: Between the corporate and the media agenda. Case study Volkswagen. Revista Internacional de Relaciones Públicas, June 2017. http://dx.doi.org/10.5783/rirp-13-2017-06-83-100.

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Agrawal, Praween, Kumudha Aruldas, and M. E. Khan. Training manual on basic monitoring and evaluation of social and behavior change communication health programs. Population Council, 2014. http://dx.doi.org/10.31899/rh10.1025.

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