Log in

Relevant bibliographies by topics / Manual for crisis communication / Journal articles

To see the other types of publications on this topic, follow the link: Manual for crisis communication.

Journal articles on the topic 'Manual for crisis communication'

Author: Grafiati

Published: 4 June 2021

Last updated: 3 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 journal articles for your research on the topic 'Manual for crisis communication.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.

1

Hartmann, Walter, and Gail A. Golden. "A “Magic” Aid for Hypnosis and Suggestion in Crisis Management:A Brief Communication." International Journal of Clinical and Experimental Hypnosis 38, no. 3 (July 1990): 157–61. http://dx.doi.org/10.1080/00207149008414514.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Liu, Xinyi, Xiao Fu, Chang Hua, and Zhiyong Li. "Crisis information, communication strategies and customer complaint behaviours: the case of COVID-19." Tourism Review 76, no. 4 (June 17, 2021): 962–83. http://dx.doi.org/10.1108/tr-01-2021-0004.

Full text

Abstract:

Purpose The outbreak of the COVID-19 pandemic plunged global tourism into a huge crisis in 2020. China was confronted with a wave of cancellations by tourism consumers due to COVID-19 and tourist complaints rose dramatically during this period. Although tourism enterprises have quickly introduced measures in response, the effectiveness of targeted policies is expected to be evaluated. Concerned about this phenomenon, this study aims to provide insights into the dim prospects of the tourism industry and to bridge the gap between tourists and enterprises. Design/methodology/approach The current study adopts a two-step method that combines automatic and manual content analysis to contrastively analyse 647 complaints from the Sina platform and the measures of five online travel agencies (OTAs) taken to deal with COVID-19. Findings The results reveal that the COVID-19-related information and policies issued by official departments had a promoting effect on tourist complaints. OTAs were the main target of complainers, and three themes of complaints were identified, namely, cancellation barriers, refund barriers and customer relationship management. Although tourism enterprises’ policies covered most dimensions of the three themes, more detailed and mutually beneficial policies need to be formulated in the face of a new round of cancellations. Originality/value This research attempts to investigate tourism customer complaint behaviours in the case of COVID-19 and to provide tourism enterprises receiving different complaints with practical insights into crisis management. It contributes to simultaneously minimizing business losses and maintaining customer relationships in the service industry, improving the industry’s performance under potential crises in the future.

APA, Harvard, Vancouver, ISO, and other styles

3

Rosůlek, Přemysl. "The Czech Singers Critical of Islam and Refugees on Facebook in the Age of the “Migration Crisis” (2015–2017)." Politics in Central Europe 14, no. 1 (June 1, 2018): 35–62. http://dx.doi.org/10.2478/pce-2018-0002.

Full text

Abstract:

Abstract The article analyses through qualitative textual analysis and manual coding Czech singers known for their critical attitudes to the “migration crisis”as presented on their Facebook walls (2015–2017). This major focus on the singer’s Facebook posts was reinforced by the analysis based on the two theoretical concepts – celebritisation of politics and post-truth politics. In sum, analyses across theoretical approaches found that a majority of singers – although not all of them – have been judging the problem through the lenses of a black -and -white “Clash of Civilizational” approach. Only a few singers run for political office and political agenda-setting linked to the “migration crisis” was not frequented as expected. Many of the investigated singers expressed support or political endorsement to xenophobic and anti-islamic political parties. Although the “Russian footage” could be denied, the style and characters of communication via Facebook revealed that in many aspects the singers’ strategy is in consonance with current Kremlin propaganda.

APA, Harvard, Vancouver, ISO, and other styles

4

Ramya, S. M., Aysha Shereen, and Rupashree Baral. "Corporate environmental communication: a closer look at the initiatives from leading manufacturing and IT organizations in India." Social Responsibility Journal 16, no. 6 (February 21, 2020): 843–59. http://dx.doi.org/10.1108/srj-11-2019-0376.

Full text

Abstract:

Purpose This paper aims to investigate the level of environmental communication and the predominant themes of environmental initiatives and technologies used in India. Design/methodology/approach In this exploratory study, a manual content analysis was conducted using print and website data related to corporate environmental communication of 60 Indian companies listed in the Bombay Stock Exchange, representing the top thirty from manufacturing and information technology (IT) sector each. Findings The authors classified the level of importance based on seven attributes, distinguished between hard and soft disclosure and identified the prevalent environmental practices and technologies in each sector. The authors found that the environmental communication of the IT sector is technology-based than the manufacturing sector, but both are weak in acknowledging climate change. Practical implications Managers, across the two sectors, can make their organizations environmentally responsible by learning and applying the current practices/technologies and reap benefits by mimetic isomorphism or create competitive advantage. Originality/value Building on the theoretical and practical works in corporate sustainability and corporate social responsibility communication literature, the authors contribute to the stakeholder theory and voluntary disclosure theory. The findings of the study provide the much-needed base for future research that links the engineering and management community to take the scholarship further to prevent the climate crisis.

APA, Harvard, Vancouver, ISO, and other styles

5

Chung, Siyoung, Mark Chong, Jie Sheng Chua, and Jin Cheon Na. "Evolution of corporate reputation during an evolving controversy." Journal of Communication Management 23, no. 1 (February 13, 2019): 52–71. http://dx.doi.org/10.1108/jcom-08-2018-0072.

Full text

Abstract:

PurposeThe purpose of this paper is to investigate the evolution of online sentiments toward a company (i.e. Chipotle) during a crisis, and the effects of corporate apology on those sentiments.Design/methodology/approachUsing a very large data set of tweets (i.e. over 2.6m) about Company A’s food poisoning case (2015–2016). This case was selected because it is widely known, drew attention from various stakeholders and had many dynamics (e.g. multiple outbreaks, and across different locations). This study employed a supervised machine learning approach. Its sentiment polarity classification and relevance classification consisted of five steps: sampling, labeling, tokenization, augmentation of semantic representation, and the training of supervised classifiers for relevance and sentiment prediction.FindingsThe findings show that: the overall sentiment of tweets specific to the crisis was neutral; promotions and marketing communication may not be effective in converting negative sentiments to positive sentiments; a corporate crisis drew public attention and sparked public discussion on social media; while corporate apologies had a positive effect on sentiments, the effect did not last long, as the apologies did not remove public concerns about food safety; and some Twitter users exerted a significant influence on online sentiments through their popular tweets, which were heavily retweeted among Twitter users.Research limitations/implicationsEven with multiple training sessions and the use of a voting procedure (i.e. when there was a discrepancy in the coding of a tweet), there were some tweets that could not be accurately coded for sentiment. Aspect-based sentiment analysis and deep learning algorithms can be used to address this limitation in future research. This analysis of the impact of Chipotle’s apologies on sentiment did not test for a direct relationship. Future research could use manual coding to include only specific responses to the corporate apology. There was a delay between the time social media users received the news and the time they responded to it. Time delay poses a challenge to the sentiment analysis of Twitter data, as it is difficult to interpret which peak corresponds with which incident/s. This study focused solely on Twitter, which is just one of several social media sites that had content about the crisis.Practical implicationsFirst, companies should use social media as official corporate news channels and frequently update them with any developments about the crisis, and use them proactively. Second, companies in crisis should refrain from marketing efforts. Instead, they should focus on resolving the issue at hand and not attempt to regain a favorable relationship with stakeholders right away. Third, companies can leverage video, images and humor, as well as individuals with large online social networks to increase the reach and diffusion of their messages.Originality/valueThis study is among the first to empirically investigate the dynamics of corporate reputation as it evolves during a crisis as well as the effects of corporate apology on online sentiments. It is also one of the few studies that employs sentiment analysis using a supervised machine learning method in the area of corporate reputation and communication management. In addition, it offers valuable insights to both researchers and practitioners who wish to utilize big data to understand the online perceptions and behaviors of stakeholders during a corporate crisis.

APA, Harvard, Vancouver, ISO, and other styles

6

Utz, Sonja, Felix Otto, and Tim Pawlowski. "“Germany Crashes Out of World Cup”: A Mixed-Method Study on the Effects of Crisis Communication on Facebook." Journal of Sport Management 35, no. 1 (January 1, 2021): 44–54. http://dx.doi.org/10.1123/jsm.2019-0430.

Full text

Abstract:

Using social media for crisis communication has been proposed as an effective strategy because it allows teams to build parasocial relationships with fans. The authors focused on the early elimination of Germany during the 2018 Fédération Internationale de Football Association World Cup to examine the effects of (crisis) communication on Facebook. The authors compared the Facebook posts of the German team, captain Manuel Neuer, and team member Thomas Müller and examined the emoji reactions each received. Although Neuer posted text identical to that of the team, his post received a smaller proportion of angry emoji reactions. Müller received fewer angry reactions than the team, but more than Neuer. The authors also used data from a two-wave panel to study changes in evaluation and parasocial relationships and perceived authenticity as potential mediators. Only the team was evaluated more negatively after the elimination than before. Parasocial relationships mediated the effect of exposure to social media posts on evaluation.

APA, Harvard, Vancouver, ISO, and other styles

7

Nelson, Jim. "Hunch Mining." International Journal of Knowledge Management 17, no. 3 (July 2021): 17–30. http://dx.doi.org/10.4018/ijkm.2021070102.

Full text

Abstract:

Intuition and hunches are important tools for experts who make time-critical highly complex decisions in turbulent environments. However, hunches are also elusive and exist below the surface when not being used for immediate decision making. These latent hunches are valuable and can lead to creative solutions outside of a crisis. This paper uses a demonstration experiment to show how hunches can be “mined” using revealed causal mapping techniques. Fifty chief information officers and 88 programmer/analysts were interviewed during a very turbulent time in their organizations. The hunch mining results indicate that hunches can be found throughout experts' communications and can serve as valuable insights into strategic and tactical decision making. This research serves as the first manual step in developing natural language processing artificial intelligence tools for automated hunch mining in expert communications.

APA, Harvard, Vancouver, ISO, and other styles

8

Wang, Yuan-Xu. "Runoff pollution control of a sewage discharge project based on green concept – a sewage runoff pollution control system." Water Supply 20, no. 8 (August 27, 2020): 3676–86. http://dx.doi.org/10.2166/ws.2020.183.

Full text

Abstract:

Abstract The problem of runoff pollution in sewage discharge projects mainly depends on manual inspections, and this traditional inspection method has high personnel and time costs. Moreover, with rapid development of the Internet of Things technology, application of intelligent information management has become a development trend of various neighborhoods where LoRa communication technology with low power consumption and long-distance transmission characteristics has been widely used. Therefore, starting from the concept of green environmental protection, LoRa technology is used in this paper to design and develop a runoff pollution control system including a management terminal, terminal and network components for waste-water discharge projects. The main function is to calculate and comprehensively analyze the conventional indexes such as CODCr, BOD5, ammonia nitrogen, and total phosphorus in the sewage treatment process, which reduces the calculation error of total pollutant treatment volume and total production volume, and improves the data accuracy of the sewage purification project. Meanwhile, the example verifies that the system proposed in the paper has accurate analysis of runoff pollution characteristics and accurate data calculation, which provides technical support for sustainable development and green development goals and mitigation of water crisis.

APA, Harvard, Vancouver, ISO, and other styles

9

Fuchs, Christian. "Some Reflections on Manuel Castells’ Book "Networks of Outrage and Hope. Social Movements in the Internet Age"." tripleC: Communication, Capitalism & Critique. Open Access Journal for a Global Sustainable Information Society 10, no. 2 (December 9, 2012): 775–97. http://dx.doi.org/10.31269/triplec.v10i2.459.

Full text

Abstract:

This paper provides critical reflections on Manuel Castells’ (2012) book Networks of Outrage and Hope. Social Movements in the Internet Age that analyses the “nature and perspectives of networked social movements” (p. 4) and gives special focus to the role of “social media” in movements that emerged in 2011 in Tunisia, Iceland, Egypt, Spain and the United States. I situate Castells’ book in an intellectual discourse that focuses on the political implications of social media and that has involved Clay Shirky, Malcolm Gladwell and Evgeny Morozov. The article also discusses the role of social theory and empirical research in Castells’ book, presents as an alternative a theoretical model of the relationship between social movements and the media, discusses the implications that some empirical data that focus on social media in the Egyptian revolution and the Occupy Wall Street movement have for Castells’ approach, discusses how Castells positions himself towards capitalism and compares his explanation of the crisis and his political views to David Harvey’s approach. Section overview: 1. Introduction 2. Social Media and Politics: A Controversy between Clay Shirky, Malcolm Gladwell and Evgeny Morozov 3. Castells on Social Media in the Context of Protests and Revolutions: The Dimension of Social Theory 4. Social Theory Recovered: A Model of the Relationship between Social Movements and the Media 5. Castells on Social Media in the Context of Protests and Revolutions: The Dimension of Empirical Research 6. Manuel Castells and David Harvey: The Question of Political Struggle - For or against Capitalism? 7. Conclusion

APA, Harvard, Vancouver, ISO, and other styles

10

Fisher, Anna Watkins. "Safety Orange." Journal of Visual Culture 20, no. 1 (April 2021): 3–24. http://dx.doi.org/10.1177/1470412921994603.

Full text

Abstract:

Safety Orange first emerged as a legal color standard in the US in the 1950s in technical manuals and federal regulations; today, it is most visible in the contexts of terror, pandemic, and environmental alarm systems; traffic control; work safety; and mass incarceration. The color is a marker of the extreme poles of state oversight and abandonment, of capitalist excess and dereliction. Its unprecedented saturation encodes the tracking of those bodies, neighborhoods, and infrastructures coded as worthy of care – and those deemed dangerous and expendable. This article uses the color orange as an interpretive key for theorizing the uneven distribution of safety and care in 21st-century US public life and to ponder what orange tells us about the relationship between phenomena often viewed as unrelated: information networks, climate data science, pandemic crisis, neoliberal policy, racist violence, and socially engaged art.

APA, Harvard, Vancouver, ISO, and other styles

11

Ampuja, Marko, and Juha Koivisto. "From ‘Post-Industrial’ to ‘Network Society’ and Beyond: The Political Conjunctures and Current Crisis of Information Society Theory." tripleC: Communication, Capitalism & Critique. Open Access Journal for a Global Sustainable Information Society 12, no. 2 (July 30, 2014): 447–63. http://dx.doi.org/10.31269/triplec.v12i2.568.

Full text

Abstract:

This article critically discusses the intellectual and conceptual shifts that have occurred in information society theories (and also policies) in the previous four decades. We will examine the topic by focusing on the work of Daniel Bell and Manuel Castells, arguably two of the most important information society theorists. A key element in the academic shift from “post-industrial” (Bell) thinking to the discourse on “network society” (Castells) is that it has brought forward a different way of understanding the role of the state vis-a-vis the development of new information and communication technologies, as well as a new assessment of the role of the state in the economy and society at large. Against the Keynesian undertones of Bell’s ideas, Castells’ network society theory represents a neoliberally restructured version of “information society” that is associated with the rise of flexibility, individuality and a new culture of innovation. We argue that these changing discourses on the information society have served a definite hegemonic function for political elites, offering useful ideals and conceptions for forming politics and political compromises in different historical conjunctures. We conclude the article by looking at how the on-going global economic crisis and neoliberalism’s weakening hegemonic potential and turn to austerity and authoritarian solutions challenges existing information society theories.

APA, Harvard, Vancouver, ISO, and other styles

12

Han, Yongsik, and Chang Geun Song. "Development of Activity Diagrams for Mitigating Large-Scale Disaster Damage During Construction of Underground Urban Utility Tunnels." Journal of the Korean Society of Hazard Mitigation 20, no. 1 (February 29, 2020): 281–89. http://dx.doi.org/10.9798/kosham.2020.20.1.281.

Full text

Abstract:

In recent years, demand for utility tunnels in urban underground areas, which accommodate various lifelines such as electric power, communication, water supply, heating, gas, and so on, is increasing. However, unlike domestic manuals that are focused on utility tunnelmaintenance, disaster prevention measures implemented during the construction stage have been institutionalized overseas. In view of this, in order to secure safety related to the construction of utility tunnels in Korea, it is necessary to mitigate large-scale construction disasters that reflect the characteristics of underground urban utility tunnels. In this study, activity diagrams based on crisis warning phases of fire, inundation, and earthquake disasters were created to reduce the damage caused by each disaster. The activity diagrams are expected to contribute to the safety assurance in the event of a large-scale construction disaster during the construction of utility tunnels by effectively and promptly responding to each phase of the disaster.

APA, Harvard, Vancouver, ISO, and other styles

13

Zane, Richard D., and Ann L. Prestipino. "Implementing the Hospital Emergency Incident Command System: An Integrated Delivery System's Experience." Prehospital and Disaster Medicine 19, no. 04 (December 2004): 311–17. http://dx.doi.org/10.1017/s1049023x00001941.

Full text

Abstract:

AbstractIntroduction:Hospital disaster manuals and response plans often lack formal command structure; instead, they rely on the presence of key individuals who are familiar with hospital operations, or who are in leadership positions during routine, day-to-day operations. Although this structure occasionally may prove to be successful, it is unreliable, as this leadership may be unavailable at the time of the crisis, and may not be sustainable during a prolonged event. The Hospital Emergency Incident Command System (HEICS) provides a command structure that does not rely on specific individuals, is flexible and expandable, and is ubiquitous in the fire service, emergency medical services, military, and police agencies, thus allowing for ease of communication during event management.Methods:A descriptive report of the implementation of the HEICS throughout a large healthcare network is reviewed. Results and Conclusions: Implementation of the HEICS provides a consistent command structure for hospitals that enables consistency and commonality with other hospitals and disaster response entities.

APA, Harvard, Vancouver, ISO, and other styles

14

Moran, Colleen. "Neuroanesthesia Crisis Manual." Canadian Journal of Anesthesia/Journal canadien d'anesthésie 66, no. 2 (September 14, 2018): 247. http://dx.doi.org/10.1007/s12630-018-1225-9.

Full text

APA, Harvard, Vancouver, ISO, and other styles

15

Devnani, M., A. K. Gupta, and S. Goel. "(P1-80) Issues and Challenges in Preparedness and Response to Infectious Public Health Emergencies in Hospitals of Developing Countries." Prehospital and Disaster Medicine 26, S1 (May 2011): s124—s125. http://dx.doi.org/10.1017/s1049023x11004122.

Full text

Abstract:

India has witnessed many major infectious public health emergencies (PHE) during 21st century. They include outbreaks of Severe Acute Respiratory Syndrome (SARS) 2002–03, avian flu in 2006, chikungunya in 2006–07, and the H1N1 pandemic in 2009. Periodic dengue and Japanese Encephalitis epidemics also are common. The premier institute of the country, PGIMER Chandigarh, always has received a huge inflow of patients from North India during such emergencies. These patients pose special challenges to hospital administration in terms of effective and efficient management of crisis situation, and require special measures. The authors' experience has shown that the major challenges faced are allocation of scares resources, capacity building, motivation of employees, infection control, and inter-sectoral coordination. The response during the initial phase is erratic due to a lack of clear guidelines and prior preparedness. Learning from these experiences, a contingency plan was prepared after consultation with all stakeholders. It was implemented during 2009 influenza pandemic. The contingency plan identifies: (1) area responsibilities; (2) disaster and screening areas for the handling of patients; (3) isolation and critical care facilities; (4) deployment of manpower; (5) allocation of drugs, consumables, equipment, and sterile supplies; (6) communication and reporting system; (7) awareness, education, and training; and (8) decision-making hierarchy and effective inter-sectoral collaboration. Also, a disaster plan has been prepared that includes standard operating procedures (SOPs) to be followed during infectious PHEs. A hospital infection control manual also has been prepared to address the issue of hospital acquired infections. The contingency plan and SOPs were effective during recent 2009 influenza pandemic in streamlining the response.ConclusionA well-documented contingency plan prepared in consultation with concerned stakeholders and implemented by a motivated and committed administration is essential in ensuring uninterrupted services during PHEs. It emphasizes that sound PHE plan is never an accident; it is always a result of high intentions, sincere efforts, intelligent direction, and skillful execution.

APA, Harvard, Vancouver, ISO, and other styles

16

Gambús, P. L. "The Anaesthetic Crisis Manual." British Journal of Anaesthesia 113, no. 4 (October 2014): 723–24. http://dx.doi.org/10.1093/bja/aeu325.

Full text

APA, Harvard, Vancouver, ISO, and other styles

17

Dutton, Richard P. "The Anaesthetic Crisis Manual." Journal of Trauma and Acute Care Surgery 72, no. 6 (June 2012): 1726. http://dx.doi.org/10.1097/ta.0b013e318257c518.

Full text

APA, Harvard, Vancouver, ISO, and other styles

18

Brindley, Peter G. "The Resuscitation Crisis Manual." Anesthesia & Analgesia 127, no. 6 (December 2018): e97. http://dx.doi.org/10.1213/ane.0000000000003775.

Full text

APA, Harvard, Vancouver, ISO, and other styles

19

Mulroy, Michael F. "The Anaesthetic Crisis Manual." Regional Anesthesia and Pain Medicine 37, no. 3 (2012): 357. http://dx.doi.org/10.1097/aap.0b013e31824dc125.

Full text

APA, Harvard, Vancouver, ISO, and other styles

20

Glassenberg, Raymond. "The Anaesthetic Crisis Manual." Anesthesiology 118, no. 5 (May 1, 2013): 1243. http://dx.doi.org/10.1097/aln.0b013e318280a715.

Full text

APA, Harvard, Vancouver, ISO, and other styles

21

Spence, Patric R. "Crisis Communication." Review of Communication 8, no. 4 (October 2008): 430–32. http://dx.doi.org/10.1080/15358590701772309.

Full text

APA, Harvard, Vancouver, ISO, and other styles

22

Huckle, John. "Teacher Education for Sustainability in Network Society: Combining Digital and Sustainability Literacies." Journal of Teacher Education for Sustainability 14, no. 2 (December 1, 2012): 130–46. http://dx.doi.org/10.2478/v10099-012-0013-9.

Full text

Abstract:

Abstract How should teacher education for sustainability (TEfS) respond to new information and communication technologies that can enable new forms of social and environmental relations and new forms of pedagogy? To answer that question, this article will consider the potential of Web 2.0 technologies or social media to enrich the content and pedagogy of education for sustainable development in both university and school classrooms. It will suggest that teachers should be introduced to critical social theory that seeks to explain the role of these new technologies in the recent wave of capitalist development that precipitated economic and ecological crisis, and their potential to bring about more sustainable alternatives. Such alternatives will be based on more radical and deliberative forms of democracy and citizenship enabled by the new technologies, and TEfS should equip teachers to explore these through appropriate forms of citizenship education and model them in their classrooms via new forms of critical pedagogy. Such ideas as those of Erik Olin Wright on real utopias and Manuel Castells on network society provide such TEfS with appropriate theory, while consideration of how YouTube videos might be used to develop critical digital and sustainability literacies in the classroom, illustrates how such theory might be related to practice.

APA, Harvard, Vancouver, ISO, and other styles

23

Sumner, David W. "Malpractice Crisis or Communication Crisis?" Law, Medicine and Health Care 14, no. 3-4 (September 1986): 205. http://dx.doi.org/10.1111/j.1748-720x.1986.tb00980.x.

Full text

APA, Harvard, Vancouver, ISO, and other styles

24

Vigsø, Orla. "Ironic Crisis Communication?" Nordicom Review 34, no. 2 (November 1, 2013): 123–34. http://dx.doi.org/10.2478/nor-2013-0058.

Full text

Abstract:

Abstract Humour and irony are normally not recommended within crisis communication. So when the main Swedish rail company SJ in January 2011 issued three short videos taking an ironical stance on the company and its damaged reputation, it attracted a great deal of attention. But the good will generated by this unexpected irony was apparently never fully understood by the management, and was thus lost or directly undermined by their subsequent communication. This article addresses the specific case of SJ’s crisis communication in early 2011, with particular interest in the question of the use of humour and irony in a crisis situation.

APA, Harvard, Vancouver, ISO, and other styles

25

van der Meer, Toni G. L. A., and Joost W. M. Verhoeven. "Emotional crisis communication." Public Relations Review 40, no. 3 (September 2014): 526–36. http://dx.doi.org/10.1016/j.pubrev.2014.03.004.

Full text

APA, Harvard, Vancouver, ISO, and other styles

26

Strandberg, Julia Matilda, and Orla Vigsø. "Internal crisis communication." Corporate Communications: An International Journal 21, no. 1 (February 1, 2016): 89–102. http://dx.doi.org/10.1108/ccij-11-2014-0083.

Full text

Abstract:

Purpose – The purpose of this paper is to contribute to the study of internal crisis communication, not only the communication from the management to the employees, but also the employees’ communication with each other, in order to highlight the role of communication in the employees’ sensemaking during a crisis situation. Design/methodology/approach – The study was conducted as interviews with both managers and employees at a municipality in the Stockholm region, where a former employee had just been accused of embezzling approx. 25 million SEK. The interviews were analysed with particular interest to descriptions of how information was communicated, and how the sensemaking process developed. Findings – The crisis communication was successful when it came to informing external stakeholders and media. But the management and the employees had different views on the communication. The employees felt that management did not present all the information they needed, which made their sensemaking based on assumptions and rumours, and on the culture in the unit. Management interpreted that the crisis was not due to a culture problem, while the employees felt that there was a shared responsibility. Blaming the former employee was perceived as a way of dodging the cultural problems. Practical implications – Conclusions can be generalized into three points: first, differences between external and internal crisis communication need to be taken into account. Second, a crisis can strengthen existing patterns within a dysfunctional culture. Third, do not use single employees as scapegoats, putting all blame on them. Originality/value – The study shows the significance of culture and rumour as components of sensemaking in a crisis situation. The results should be applicable to most kinds of organizations, commercial or not.

APA, Harvard, Vancouver, ISO, and other styles

27

Eldridge, Chad C., Debra Hampton, and Julie Marfell. "Communication during crisis." Nursing Management 51, no. 8 (August 2020): 50–53. http://dx.doi.org/10.1097/01.numa.0000688976.29383.dc.

Full text

APA, Harvard, Vancouver, ISO, and other styles

28

Verdier, James M. "Crisis of Communication." BioScience 71, no. 6 (June 1, 2021): 559. http://dx.doi.org/10.1093/biosci/biab062.

Full text

APA, Harvard, Vancouver, ISO, and other styles

29

Simonsen, Anne Hege, and Jon Petter Evensen. "Crisis, What Crisis?" Nordicom Review 38, s2 (November 28, 2017): 87–102. http://dx.doi.org/10.1515/nor-2017-0416.

Full text

Abstract:

Abstract As in most countries, Norwegian and Danish media houses struggle to adjust to new technological, economic and political realities. Photo departments have seen their budgets cut and people have been let go. It looks, however, as if the organisational response to the crisis is more nuanced than it may seem at first glance. We have examined three media organisations, with a reputation for an above average interest in photojournalism, through the filter of organisational psychology. By looking at the conjunction between organisational culture, the present climate, and what we may call visual editorial competence, which relates to a photo department’s relative power within the organisation, we try to shed some light on when and why photo departments are able to implement their own crisis management and thus influence their own situation. Our findings suggest that photo departments with a strong culture are more resilient to a climate marked by disruptive change. The overall visual editorial competence does, however, impact their manoeuvring space within the organisation.

APA, Harvard, Vancouver, ISO, and other styles

30

Olsson, Eva-Karin. "Crisis Communication in Public Organisations: Dimensions of Crisis Communication Revisited." Journal of Contingencies and Crisis Management 22, no. 2 (April 8, 2014): 113–25. http://dx.doi.org/10.1111/1468-5973.12047.

Full text

APA, Harvard, Vancouver, ISO, and other styles

31

Jin, Yan, and Soo Yeon Hong. "Explicating crisis coping in crisis communication." Public Relations Review 36, no. 4 (November 2010): 352–60. http://dx.doi.org/10.1016/j.pubrev.2010.06.002.

Full text

APA, Harvard, Vancouver, ISO, and other styles

32

Moloney, J. T. "Book Review: The Anaesthetic Crisis Manual." Anaesthesia and Intensive Care 41, no. 4 (July 2013): 558. http://dx.doi.org/10.1177/0310057x1304100419.

Full text

APA, Harvard, Vancouver, ISO, and other styles

33

IMAI, HIDEO. "Hearing disorder and manual communication." Japan Journal of Logopedics and Phoniatrics 28, no. 3 (1987): 202–6. http://dx.doi.org/10.5112/jjlp.28.202.

Full text

APA, Harvard, Vancouver, ISO, and other styles

34

Verma, Devender. "Attitude, Ethics and Communication Manual." Indian Pediatrics 57, no. 1 (January 2020): 93. http://dx.doi.org/10.1007/s13312-020-1720-2.

Full text

APA, Harvard, Vancouver, ISO, and other styles

35

Reilly, Anne H. "COMMUNICATION IN CRISIS SITUATIONS." Academy of Management Proceedings 1991, no. 1 (August 1991): 251–55. http://dx.doi.org/10.5465/ambpp.1991.4977003.

Full text

APA, Harvard, Vancouver, ISO, and other styles

36

Rojas-Orduña, Octavio-Isaac. "Communication in crisis times." Comunicar 11, no. 21 (October 1, 2003): 137–40. http://dx.doi.org/10.3916/c21-2003-21.

Full text

Abstract:

The recent crisis in the corporative world have shown that the corporate image is one of the most important aspects in the companies´values. In order to reduce the negative impacts of such events, communication consultants have to make managers executives compromise themselves in the information about crisis be caused well managed crisis could be turned into opportunities to reinforce a brand. The author shows how information and commnication are the keys to face crisis times. Las recientes crisis empresariales han demostrado una vez más que la imagen corporativa es uno de los activos más importantes en el valor de las compañías. Para atenuar los efectos negativos de estos eventos, los consultores de comunicación deben hacer que la cúpula directiva se comprometa con la preparación de las crisis desde el punto de vista de la información. El autor apunta que las crisis bien gestionadas pueden ser oportunidades para reposicionar una marca y fortalecerla.

APA, Harvard, Vancouver, ISO, and other styles

37

Pathak, Shubham. "Disaster Crisis Communication Innovations." International Journal of Disaster Response and Emergency Management 2, no. 2 (July 2019): 1–16. http://dx.doi.org/10.4018/ijdrem.2019070101.

Full text

Abstract:

Disaster crisis communication is essential for providing adequate and successful disaster management process during disaster events. This article analyses the disaster communication in Thailand during the 2011 floods. The newspapers and government agencies found it difficult to provide timely and accessible flood information to the public. The methodology involves qualitative analysis of the data collected by questionnaire survey, key informant interviews and print news headlines from three leading newspapers in Thailand. The article involves adoption of structuration theory for analyzing the severe implication and inadequate crisis communication in Thailand during 2011 floods. The findings include the gaps in the disaster communication systems at the government level towards the local community. There is a need to provide user friendly disaster communication system to assist in resilient communities. All channels of communication including television and media, smartphones, open source data and social media must be incorporated in a comprehensive disaster communication system.

APA, Harvard, Vancouver, ISO, and other styles

38

Butcher, James. "A Crisis in Communication." Cadernos de Terapia Ocupacional da UFSCar 22, no. 3 (2014): 461–62. http://dx.doi.org/10.4322/cto.2014.088.

Full text

APA, Harvard, Vancouver, ISO, and other styles

39

Tikka, Minttu. "Ritualisation of Crisis Communication." Nordicom Review 40, no. 1 (February 19, 2019): 105–20. http://dx.doi.org/10.2478/nor-2019-0006.

Full text

Abstract:

Abstract Digital connectivity enables ordinary people to participate in the social construction of crises. This article explores the crisis responses of common people through the prism of ritual communication in the case of the 2017 Stockholm terror attack. The ritual approach has helped to produce a nuanced understanding of the social functions of patterned and performative communication in crises and conflicts. However, the crisis communication of ordinary people has remained understudied from the viewpoint of ritualisation. Drawing from digital media ethnography and content analysis of a Twitter feed created around the hashtag #openstockholm, it is claimed that the ritualisation of crisis responses illustrates the active agency of ordinary people and contributes to ephemeral social cohesion.

APA, Harvard, Vancouver, ISO, and other styles

40

Румянцева and I. Rumyantseva. "Anti-crisis Communication Competence." Administration 4, no. 4 (September 19, 2016): 99–103. http://dx.doi.org/10.12737/22796.

Full text

Abstract:

The article presents the rules of constructive communication that you need to apply in crisis management. These rules are found a lot in common with constructive negotiating techniques. Selected types of communication interactions in a crisis. Using presented in the paper rules, it is proposed that crisis communication competence of executives necessary to successfully manage interactions in the team in today’s economy.

APA, Harvard, Vancouver, ISO, and other styles

41

EID, MAHMOUD, and TOBY FYFE. "Globalisation and crisis communication." Journal of International Communication 15, no. 2 (January 2009): 7–27. http://dx.doi.org/10.1080/13216597.2009.9674748.

Full text

APA, Harvard, Vancouver, ISO, and other styles

42

Foote, Laura M. "Honing Crisis Communication Skills." Journal of Management Education 37, no. 1 (August 21, 2012): 79–114. http://dx.doi.org/10.1177/1052562912455419.

Full text

APA, Harvard, Vancouver, ISO, and other styles

43

Winerman, Lea. "Social networking: Crisis communication." Nature 457, no. 7228 (January 2009): 376–78. http://dx.doi.org/10.1038/457376a.

Full text

APA, Harvard, Vancouver, ISO, and other styles

44

Heide, Mats, and Charlotte Simonsson. "Developing internal crisis communication." Corporate Communications: An International Journal 19, no. 2 (April 1, 2014): 128–46. http://dx.doi.org/10.1108/ccij-09-2012-0063.

Full text

Abstract:

Purpose – The article has two major purposes. The first purpose is to examine the roles and practices of communication professionals in relation to internal aspects of crisis communication. The second is to suggest new roles and practices for communication professionals that will enable a strategic approach to internal crisis communication. This article is based on empirical material from a larger three-year research project that focuses on internal crisis communication at a university hospital (UH) in Sweden. Design/methodology/approach – This article is based on empirical material from a larger, three-year research project that focuses on internal crisis communication at a university hospital (UH). For the purpose of this article the authors have mainly analysed transcripts of 24 semi-structured interviews that lasted 1-1.5 hours each. The authors chose to interview both communication professionals and other key persons/crisis managers in order to have the role and practices of communication professionals elucidated not only from the perspective of communication professionals themselves. Findings – A conclusion from the case study is that communication professionals have a rather limited role in internal crisis communication. Their role is primarily focused on information distribution through the intranet, even though they are also involved in strategic managerial work during the acute stage of the crisis. The communication professionals are first and foremost called for once the crisis has already occurred, which can be seen as a “communication on demand” approach, which limits a strategic orientation. In this paper some new roles and practices for communication professionals are suggested, which involve a strategic approach and cover all the stages of crisis. Research limitations/implications – Future research needs to go deeper into the practices and processes of these roles. Practical implications – Important prerequisites for fulfilling a strategic role as a communication professional are membership of the board, diversified communication roles, a developed managerial role, being closer to core operations, and legitimacy. Originality/value – The absence of a strategic crisis management thinking and discourse in organisations delimits communication professionals to a technical role rather than a managerial and strategic role. Taking internal crisis communication seriously and adopting a broader view of crises will raise new demands on communication professionals, which go beyond the operational and tactical roles in the acute phase of a crisis.

APA, Harvard, Vancouver, ISO, and other styles

45

Seeger, Matthew W., Timothy L. Sellnow, and Robert R. Ulmer. "Communication, Organization, and Crisis." Annals of the International Communication Association 21, no. 1 (January 1998): 231–76. http://dx.doi.org/10.1080/23808985.1998.11678952.

Full text

APA, Harvard, Vancouver, ISO, and other styles

46

Stříteský, Václav, Adriana Stránská, and Peter Drábik. "Crisis communication on Facebook." Studia Commercialia Bratislavensia 8, no. 29 (June 1, 2015): 103–11. http://dx.doi.org/10.1515/stcb-2015-0010.

Full text

Abstract:

Abstract The aim of this paper is to present the issue of crisis communication under the newly created conditions of social media and evaluate the importance of social network site Facebook for crisis communication on the Czech market. The paper presents findings from a survey of Czech Facebook users. It examines the consumer complaining behaviour in the context of social media that can serve as a new platform to voice customer negative experiences. Differences between customers using traditional communications channels and those using social media platforms are identified and discussed.

APA, Harvard, Vancouver, ISO, and other styles

47

Westheimer, Bill. "PORTFOLIO: Manual." Visual Communication Quarterly 13, no. 1 (March 2006): 46–53. http://dx.doi.org/10.1207/s15551407vcq1301_5.

Full text

APA, Harvard, Vancouver, ISO, and other styles

48

Coombs, W. Timothy, and Sherry J. Holladay. "Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication." Journal of Public Relations Research 8, no. 4 (October 1996): 279–95. http://dx.doi.org/10.1207/s1532754xjprr0804_04.

Full text

APA, Harvard, Vancouver, ISO, and other styles

49

Rix, Tim. "Crisis? What crisis? The university presses." Learned Publishing 17, no. 4 (October 2004): 259–60. http://dx.doi.org/10.1087/0953151042321617.

Full text

APA, Harvard, Vancouver, ISO, and other styles

50

Gilic, F., K. Schultz, I. Sempowski, and A. Blagojevic. "P046: The “Nightmares-FM” course: an effective simulation-based acute care training method for family medicine residents." CJEM 18, S1 (May 2016): S94. http://dx.doi.org/10.1017/cem.2016.222.

Full text

Abstract:

Introduction / Innovation Concept: Acute care skills are difficult to teach but can be improved using high-fidelity simulation training. We developed a comprehensive acute care “Nightmares-FM” simulation course (NM) for our Family Medicine residents and compared it to our standard simulation teaching- episodic Acute Care Rounds (ACR). Methods: NM course consisted of an initial 2 day session followed by 3 follow-on sessions interspersed throughout the PGY-1 year. ACR participants got access to 3 sessions interspersed throughout the PGY-1 year, each focusing on a different aspect of acute care. Both groups got access to the NM manual which covered the relevant topics: shock, arrhythmias, shortness of breath, altered level of consciousness and myocardial infarction. The manual is physiology-based and written specifically at the level that an average Family Medicine resident would be expected to perform at during on-call crises or emergency medicine rotations. 12 residents participating in the NM and 12 residents in time-matched ACR filled out questionnaires asking them to rate their level of knowledge of various aspects of acute care. Self-reported changes before and after each session, and at the end of the year, were analyzed using Wilcoxon matched pairs test. End of the year mean scores were compared using a two sided t-test. Finally, we developed a high-complexity acute care Objective Structured Clinical Examination (OSCE): COPD exacerbation with septic shock requiring use of positive pressure ventilation, fluids and vasopressors. The groups participated in the OSCE in February of their PGY-2 year and were graded using a validated scoring sheet marked by two independent expert video reviewers. Curriculum, Tool, or Material: NM initial 2-day session significantly improved the resident’s self-assessment scores on all 20 items of the questionnaire (p<0.05). Time matched ACR improved 11 out of 20 items (p<0.05) level. Follow-up NM sessions improved 5-8 out of 20 items, (p<0.05). Follow-up ACR sessions improved 1-5 out of 20 items, (p<0.05). End of the year means were higher for 13/20 items in the NM group (p>0.05) The NM group scored significantly higher on both the mean scores of OSCE individual categories: Initial assessment, Diagnostic workup, Therapeutic interventions and Communication and teamwork (p<0.05) and the Global Assessment Score (p<0.026). Conclusion: “Nightmares-FM” course is more effective than our standard curriculum at teaching acute care skills to Family Medicine residents.

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!