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1

Oredsson, Lindsey. "Communicating Responsibility : Audience reception of CSR communication on social media." Thesis, Stockholms universitet, Institutionen för mediestudier, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-104697.

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This study offers insight into international audience reception of Corporate Social Responsibility (CSR) communication. Swedish companies are currently reaching international audiences through a variety of social media channels and this study analyzes how audiences in Sweden and the U.S. respond to specific messages.   Qualitative interviews with professionals offer background information on how CSR is currently communicated while audience responses to CSR communication are gathered through a web-based survey and focus groups consisting of American and Swedish citizens.   Results indicate that the two countries have more similarities than differences. Americans have a slightly more positive outlook on the communication and they are more likely to look up information about CSR initiatives after hearing a corporate message. This might indicate a more profound interest. Cultural and social differences are given as a possible explanation for the key differences.
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Dennison, Jeffrey M. "Social media and thinspiration." Thesis, Gonzaga University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10252031.

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Thinspiration and pro eating disorder (“pro ana”) social media content is prevalent and widely used by sufferers of eating disorders (ED). The risks associated with thinspiration and pro anorexia social media include continued disordered eating, poor self-esteem and perpetual body image dissatisfaction leading to depression and other psychological problems. However, little is known about why females continue to seek out this media or what are the reported impacts of continued usage. The goal of this research is to expand on current knowledge of the influence of social media imagery such as “thinspiration” and “pro ana” on disordered eating. The researcher qualitatively examined if sufferers use thinspiration to further their eating disorders (ED) and if sufferers report negative uses, feelings, behavior, family problems, life choices, body-image satisfaction or dissatisfaction when using social media platforms that promote or participate in thinspiration or pro ana. The study employed a confidential internet survey of 20 females, 18 years or older. Feedback was evaluated using a qualitative content analysis. Additionally, the author used the “uses and gratification theory” to explain how sufferers gravitate toward and participate in damaging social media platforms to prolong their ED. Young females suffering from ED reported using social media as part of their daily lives and reported negative impacts from this influence such as trouble with school, relationships, negative self-esteem, guilt, depression and body image dissatisfaction. The implications of these findings are discussed throughout the paper. It was concluded that thinspiration and pro ana social media represent a powerful and often damaging communication medium for those suffering from ED and can be a contributing factor to the severity and length of disordered eating.

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Li, Xin. "Social Media Communication and Rhetoric in the Age of Weibo." Thesis, Högskolan för lärande och kommunikation, Högskolan i Jönköping, HLK, Medie- och kommunikationsvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-37324.

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The rapid rise and popularization of social media has a profound impact on the society today. The emergence of the social media broadens the channels of communication and the people's vision. Citizens can freely express information such as words and pictures, and freely exchange their views on social media. This study will focus on Sina Weibo which is the most popular social media in China. The purpose of this research is to study how to attract so much attention by protagonist‘s post and this certain hot event. Simultaneously, it also focuses on attitude and opinions of audience through the comments of this incident. This research aims to do rhetoric analysis and content analysis by selecting the most popular posts and top 100 hot comments. It is interesting to discover that the most feasible ways of attracting attention are creating emotional response, strengthening credibility and persuading in rational approach. This event has received most of the audience support. The audience expressed their concern and compassion towards this event. They share the valuable information in the comments to express their feelings. However, there still exist some different opinions on it. Although it is hard to guarantee the same attitude of the spectators, the huge number of audience on Micro-blog is an important factor in the rapid spread of this event.
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Wedlock, Brad C. "The Diffusion of Social Media in Public Relations| Use of Social Media In Crisis Response Strategies." Thesis, University of Louisiana at Lafayette, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=1557580.

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The goal of this study was to determine how the Acadiana cultural region (St. Martin, St. Landry, Acadia, Vermillion, Lafayette and Iberia parishes) used social media in crisis response strategies. The researcher used a purposive sample and qualitative long interviews to gather data from six public relations practitioners in Acadiana. Practitioners were selected from the Lafayette Chamber of Commerce website in the section labeled "Advertising & Media" (http://business.lafchamber.org/list/ql/advertising-media-1). Results proved the hypotheses that practitioners used Twitter for the dissemination of information and Facebook was perceived to have the most interaction among all social media sites in the study. In addition, the results determined how practitioners used social media in the following categories and themes: usability, service and frequency.

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Stoltenow, Petersen Kelsi K. "YouTube beauty vlogs: How social media blurs social boundaries." The Ohio State University, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=osu1523368597591707.

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Kucharski, Joseph. "Social media identity in niche sports: the use of social media by U.S. rugby." Thesis, Kansas State University, 2017. http://hdl.handle.net/2097/38209.

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Master of Science
Department of Journalism and Mass Communications
Barbara DeSanto
Rugby was created in 1876 and since then has expanded from the colleges of England to a globally played sport. Rugby, along with many other sports such as lacrosse and cricket, has found difficulties in obtaining mainstream media attention in the United States. This series of in-depth interviews explore how U.S. rugby may be able to utilize social media to elevate rugby to mainstream media status. This study will use in-depth interviews to understand the strategies of Division 1 Men’s U.S. Rugby social media officials and media strategists from the Professional Rugby Organization (PRO). These in-depth interviews will first identify what strategies rugby has used, then will evaluate which strategies efficiency. Second, the in-depth interviews of the club-level social media chairs will also be asked about his or her background in social media strategy. The information collected will be used to make recommendations as to what professional rugby and club-level rugby strategies should be used on social media. The information will also be used to identify what level social media rugby chairs should be educated or trained in using social media, if any. This study also explored the outcomes of the social media efforts for the advancement of rugby in the U.S. as well as emerging sports in the future.
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Bakarman, Maryah. "SAUDI FEMALES’ SOCIAL MEDIA USE AND ATTITUDES TOWARD COSMETIC SURGERIES." Cleveland State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=csu1560793387780191.

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8

Gannon, Patrick J. "The impact of social media on crisis communication." Scholarly Commons, 2011. https://scholarlycommons.pacific.edu/uop_etds/775.

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The purpose of this study was to examine the impact of social media on crisis communication. To evaluate this impact, a case study method was utilized examining the crisis communication response of the Deepwater Horizon Oil Spill on April 20, 2010. This study focused on the response of the responsible party, British Petroleum, and the general public over three social media: Facebook, Twitter, and blogs. Through extensive analysis of both the company's and public response to the Gulf spill, nine implications were identified regarding social media's influence on crisis communication. These implications highlighted the potential for organizations to build interpersonal relationships with its publics. These relationships were found to be crucial in times of crises. The implications of this study also pointed to interactivity, using a "human voice," trust, and credibility as crucial factors in building these relationships and leading an effective crisis response across social media. This study also noted the new stress for organization's to respond quickly to crises as a result of instant news brought by social media. Implications of this study also highlighted social media's influence on individuals becoming contributing members of a crisis response. While social media has influenced the practice of crisis communication in many ways, this study found that the principles and ethics of the field have remained the same. In conclusion, analysis suggests that BP neglected using social media in its crisis response, a channel which has entered the mainstream of crisis communication. As a result, this study recommends the use of social media before, during, and after a crisis to ensure the welfare of a company and its relationship with its publics.
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Fountain, Amanda. "Harnessing the power of social media : understanding the use of social media for crisis communication /." View online, 2010. http://repository.eiu.edu/theses/docs/32211131576499.pdf.

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Morrison, Leigha C. "The Exploration of Social Media as a Media Relations Tool For Agricultural Organizations." The Ohio State University, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=osu1424880649.

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Harmon, Jennifer. "Pro-Anorexia on Social Media." The Ohio State University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=osu1404301648.

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Gopsill, James Anthony. "A social media approach to support engineering design communication." Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.619150.

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Engineers Talk Be it through conversations, meetings, informal discussion, phone calls or E-Mail, Engineering Design Communication is the main tributary for the sharing of knowledge, thoughts and ideas, and therefore, fundamental to Engineering Work. An engineer spends a significant portion of their day communicating as they 'fill in the gaps' left by formal documentation and processes. It is thereby, an inherent source of explicit design rationale that relates to (and very often supplements) Engineering Records and their generation. Engineering Design Communication is not only central for Engineering Work and Records but also offers potential - through aggregation - to reveal underlying features, patterns and signatures that could aid current and future Engineering Project Management. As Engineering Design Communication plays such a pivotal role, it comes as no surprise that there is much extant research. The majority of this is descriptive and has focused on identifying patterns in engineers' communication behaviour as well as analysing the utility of currently employed communication tools/mediums (such as, E-Mail and meetings). However, little prescriptive research - through either a tool or process - has been undertaken. This may be due to the considerable challenges facing research in this field such as the need to maintain a high-level of Engineering Context, ensure the right engineers are able to participate and associate the communication with its respective Engineering Records. All of which, has to be achieved within an Engineering Context where teams are becoming larger, more mobile, multi-disciplinary & distributed, and often performing variant or incremental design. Although, it is argued that Social Media has the potential to militate these challenges through the use of technologies that provide agile development, support for ubiquitous computing and sharing of multimedia. Therefore, this thesis investigates how Social Media can be used to support Engineering Design Communication. This is achieved through the elicitation and synthesis of the requirements for supporting Engineering Design Communication, and consideration of the effective application of the Social Media. This forms the basis from which a Social Media approach to support Engineering Design Communication is created and then instantiated within a tool called PartBook. PartBook has been developed iteratively and involved an industrial study to evaluate and improve functionality. It has since been used within an eleven week Formula Student project involving thirty-four students from multiple engineering disciplines in a distributed working environment. The analysis of which addresses the validation of the requirements that has led to amendments and generation of new requirements as well as evaluation of the Social Media approach that has led to insights into the potential impact such a tool could bring to Engineering Work, Records and Project Management.
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Brichová, Eva. "Role of social media in beauty care marketing communication." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-194733.

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The master's thesis elaborates on the width of roles social media can play for beauty businesses. Major social channels predominantly used in beauty care marketing are identified and investigated, specifically in terms of their statistical importance, role within the social media strategy and potential for use in this particular industry. The practical part of the thesis deals with a case study regarding social media strategy in a specific area of the beauty care business -- professional hair care. The social media presence of the Henkel brands in question - Schwarzkopf Professional and Indola -- is analysed in comparison to their competition and recommendations are outlined with specific focus on CZ in their applicability. The given conclusions could be beneficial for many other beauty brands aiming to enhance their social media presence.
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Smith, Elizabeth R. "Social media and social learning| A critical intersection for journalism education." Thesis, Pepperdine University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10251916.

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For the past decade, the profession of journalism has been under intense pressure to adapt to changing business models, technology, and forms of communication. Likewise, journalism education has been under intense scrutiny for failing to keep pace with the industry and inadequately preparing students for a rapidly changing professional environment. Social media has become a nexus for the pressures being experienced by both the profession and academia. This study uses Wenger’s (1998) model of Communities of Practice to consider how a student newsroom functions and how student journalists adapt within a newsroom and on social media. This study used a quantitative self-reported survey (N=334) design to understand the relationship of students’ social media use and newsroom participation, social media use and digital skills, and the differences relationships between demographic variables and the use of social media. Items in the survey were in one of four categories: newsroom participation, social media use, digital skills, and demographics. Results demonstrated that as students take on more responsibilities in a newsroom, the more likely they are to have relationships in the newsroom, to have a voice (in both editorial content and newsroom policy), to share their experiences with newer staff members, and to see the importance of social media use in their newsroom experience. Findings also related to meaning, identity, and practice within Wenger’s (1998) notions of Communities of Practice. Significant correlations among items measuring digital skills are related to length of time on staff, use of social media (e.g. watch breaking news and find story ideas), holding a digital position, frequency of use of social media, and critical knowledge of digital skills (including high-level relationships among libel, audience analytics, and multi-media content). Analysis showed that participants who held primarily digital positions demonstrated patterns of the more sophisticated digital skills.

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Murray, Christina. "Teaching College Athletes Social Media Appropriateness." Scholarly Commons, 2021. https://scholarlycommons.pacific.edu/uop_etds/3733.

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It may come as no surprise that Twitter is the most popular social media platform where student athletes, particularly men, post inappropriate content. Male student athletes’ inappropriate tweets have become such a problem for universities, athletic departments, and the NCAA that coaches are forced to place a ban on their players’ social media usage or hire third party monitoring systems. Unfortunately, these reactive responses have not alleviated the problem of athletes differentiating what content is appropriate or inappropriate to tweet on their Twitter accounts. Analysis of the data collected from scholarly journal articles, textbooks, and popular press articles revealed that social media education would be the most effective prevention method to lessen student athletes’ inappropriate tweets. This project uses Dr. Mark Robinson’s approach to Personal Player Development in constructing its two resources—multimedia workshops and an interactive Canvas site. The purpose of this project is for student athletes to be more aware of their social media content by knowing how to post appropriate tweet messages on their personal Twitter accounts in order to enable athletes, especially men, to comprehend why certain tweet messages are classified as inappropriate and, therefore, should never be made public. This project is significant because it proposes a preventative method based on increased social media awareness, as opposed to typical reactionary measures.
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Abrache, Cassandra. "Crisis Communication Management: -A Case Study of Oxfam’s 2018 Credibility Crisis." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-75154.

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The growth of social media has set demands on organizations to be online and interact with stakeholders, especially during a crisis. The public are no longer seen as passive receivers of marketing messages. Previous studies have shown that the need for information increases during a crisis. Social media can be a powerful tool if is used strategically. This case study looks deeper into Oxfam’s 2018 Haiti sexual exploitation scandal, as an attempt to understand how organizations communicate on social media during a crisis. By co-applying multimodal critical discourse analysis (MCDA) and the social-mediated crisis communication (SMCC) model, a broader understanding of how the crisis was handled can be developed. The data consists of four Instagram posts that will be analyzed, drawing upon four multimodal frameworks from Machin (2017): Iconography: the ‘hidden meanings’ of images; The meaning of color in visual design; The meaning of typography; and Representation of social actors in images. In order to obtain a broader picture of the strategies, key public and relationships, the components of the SMCC model will be identified and presented for this case. The result of this study shows that multiple response strategies have been used to communicate both tailored messages and unified organizational messages. It is apparent that Oxfam did not have a clear strategy and altered between apologizing, “blaming” individuals within the organization and distancing themselves from the crisis.
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Kappeler, Warren. "Communication habits for the pilgrim Church : Vatican teaching on media and social communication." Thesis, McGill University, 2006. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=102834.

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This study examines the communication habits of the pilgrim Church with focus upon Vatican documents on mass media and social communication. Attention is given to the historical context of Vatican Councils I and II. As the Church engaged modernity, it shifted ecclesial organization from closed to become open. This study documents the importance of sociology, especially communication theory and cybernetics for Catholicism today.
It is argued that the pivotal event in the Roman Catholic Church's self-exploration for self-awareness and realization was the Second Vatican Council. At that Council, the Church re-examined itself and its own identity to come to grips with the modern world. The teachings of the Council were concerned mainly with the pastoral dimension of the Church and its self-realization. Reflexivity is an important theme of this study as it speaks about understanding the very identity of the modern Church. It is explained that the process of communication within the Roman Catholic Church is itself linked to this insight of reflexivity.
The first chapter shows that behind the pilgrim Church lies an emerging vision of the threefold offices of priest, prophet, and king. The history behind the Roman Catholic Church's transition from the First to the Second Vatican Council is provided. John Henry Cardinal Newman influenced nineteenth-century Catholic theology with his own study of the threefold office. In chapter four we return to the threefold office and examine the contribution of John Paul II. It includes an analysis of how the politics of the magisterium shapes Catholic social teaching. Chapter two examines the text and context of the Second Vatican Council's pastoral decree "Inter Mirifica". Chapter three provides a documented history of the Vatican's Pontifical Council for Social Communication and its teachings. Chapter five develops major tenets of a critical analysis of the communication of the post-Vatican II Church: attention is given to the discursive aspects of religious authority, argumentation, bureaucratization, and market culture. Chapter six takes a step towards examining the pragmatics of contemporary Vatican teaching.
This study concludes that there are three basic sociological and theological aspects of the pilgrim Church. These include a ritual approach to communication, the generational experience of Catholics and their respective attitudes toward Church teaching, and the important link in the faith's praxis between reflexivity and forming habits of communication.
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Greven, Annika, and Sofia Sibring. "What risks are you taking with Social Media? : A qualitative study about risks with Social Media communication." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-22957.

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Forsberg, Lotte. "Xenophobic responses on social media: the case of Donald Trump : Political Communication and Xenophobia on Social Media." Thesis, Högskolan för lärande och kommunikation, Högskolan i Jönköping, HLK, Medie- och kommunikationsvetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40542.

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President Trump’s communication style is different than his predecessors and his colleagues in the political arena. He mainly communicates through social media, whether it is with other presidents, his followers or enemies. Moreover, Trump’s style of practicing politics is often referred to as populism. One of the features of populism is the sympathy for nationalism or xenophobic nationalism (Mudde 2013;2014). Therefore, this study tries to find out whether there are differences in xenophobic comments on the three main social media platforms of Donald Trump – Twitter, Facebook and Instagram. In total, thirty comments were analysed classified amongst the three social media platforms and divided into the category of either ‘political’ or ‘non-political’. Findings show that the relation between Trump’s social media pages and xenophobia are related to intergroup anxiety and negative stereotypes (Stephan and Stephan, 2000). Furthermore, this study does not prove that there are differences in xenophobic comments between a political and a non-political post. However, it does conclude that Trump’s Facebook was the only social media platform that did not show any xenophobic comments, compared to the other two social media platforms that were analysed.
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Rana, Juwel. "Improving group communication by harnessing information from social networks and communication services." Licentiate thesis, Luleå tekniska universitet, Datavetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-26239.

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On-line social networking and communication services are increasingly popular methods to communicate with friends, family and communities. Statistics shows that users of services like Facebook and Twitter stretches across geographical locations, professions, age groups and habits. Smart mobile devices with Internet connectivity simplifies access to these services at anytime and from almost anywhere. However, the huge amount of user-generated content makes it difficult to identify useful information. A challenge is to create micro-communities where users may join in from heterogeneous social networks using proper user and identity management. The increasing number of social networks and communication services are also creating new challenges in social media content filtering, micro-community discovery, automatic group communication initialization.This licentiate thesis proposes to utilize social graphs for improving group communication. It therefore presents a framework that manages information harnessed from social-networking services and personal devices such as mobile phones and laptops. The framework can identify individual communication patterns and use these to calculate a social strength between users expressed as a weighted social graph.The central component of the framework is a social recommendation engine for social content filtering, group management and communication pattern discovery. The engine harness personalized social data (both content and contact) from the social-networking services and personal devices. The framework also contains methods for social strength calculation based on a unified interaction model that supports communication pattern discovery. A comparison study is presented together with the framework, which evaluates different social strength computation methods based on a simulated interaction dataset. The feasibility of social data collection from social networks and communication services are also discussed to illuminate potential benefits of the framework for the next generation of communication tools (such as mobile video conferencing).Evaluation of the framework is initially done by proof-of-concept prototypes that illustrate functional feasibility. Two prototypes are presented in this thesis, a presence information viewer that filters and prioritizes contacts and a real-time photo sharing application utilizing calendar data for initiation of group communication. In conclusion, improving group communication by offering services for micro-communities, based on our communication habits, personal interests and context (such as activity and location) is technically realistic and feasible.
Godkänd; 2011; 20110217 (mjrana); LICENTIATSEMINARIUM Ämnesområde: Medieteknik/Media Technology Examinator: Professor Arkady Zaslavsky, Institutionen för system- och rymdteknik, Luleå tekniska universitet Diskutant: Professor Mikael Wiberg, Ekonomikum, Uppsala universitet Tid: Torsdag den 24 mars 2011 kl 13.00 Plats: A109, Luleå tekniska universitet
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RezaeiSahraei, Afsaneh. "Iranian Political Humor in Social Media." TopSCHOLAR®, 2014. http://digitalcommons.wku.edu/theses/1420.

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Cloete, Ewoudt. "An exploration of the strategic implementation of marketing communication within social networking communication context." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9004.

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Taking into consideration the dramatic changes ushered in by the exponential growth of social networking, marketers are left without a dependable framework on how to implement social networking strategically and in alignment with other modern as well as traditional marketing disciplines. In light of this, the study aims to explore the strategic implementation of social networking within the context of a dependable marketing theoretical model, known as the marketing communications mix. During the study’s literary exploration, social networking’s capacity as a viable professional marketing tool was discussed. Thereafter, the study’s main theoretical underpinning, marketing communications was discussed and analysed. During the empirical phase of the research, a process of grounded theory was firstly followed in order to compile a list of typical social networking communications actions that are performed on social networking platforms. The list of typical social networking communication actions were then compared with the five disciplines of the marketing communications mix and consequently paired, based on their inherent similarities in regards to characteristics. In an attempt to illustrate the practical use of the paring of social networking actions and the disciplines of the marketing communications mix, the empirical study conclusively followed a process of action research in order to analyse an organisation’s social networking strategy. It was established that the model could possibly increase the strategic alignment of an organisation’s social networking initiatives but that it should only be used as a guiding and adaptable framework as to not hamper the creative capacity of social networking marketing. It was suggested that a follow-up study explore the ways in which social networking can complement and support other modern as well as traditional marketing initiatives as way to strengthen the case for an integrated approach to professional, strategic marketing.
Thesis (MA (History of Art))--North-West University, Potchefstroom Campus, 2013.
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Berg, Linda. "Communication tools’ impact on project communication efficiency : An evaluation of traditional communication tools and Social Media." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-14725.

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Fuller, Megan L. "Social Media in Higher Education: Building Mutually Beneficial Student and Institutional Relationships through Social Media." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etd/1275.

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Social applications such as Facebook, YouTube, and Twitter have driven the public growth of Web 2.0. Universities and colleges are using social media to reach student prospects, keep contact with current students and alumni, and provide a mechanism for group collaboration and interaction in the classroom. Higher education institutions are influenced by current social media trends, and figuring out how to effectively interact with various constituencies within the social media environment can be challenging. In this study, a group of higher education students were surveyed about their social media practices and preferences with a focus on education-related activities. The goal of the research was to determine what aspects of social media use were most effective in reaching the student constituency based on social media usage patterns. The results led to significant observations that aid in the development of social media tactics to reach university and college students.
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Jordan, Rochelle S. "Social Media Marketing Strategies Used by Small Retail Businesses." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10975518.

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Developing effective social media marketing (SMM) strategies to engage customers is a challenge for business leaders. The purpose of this multiple case study was to explore the SMM strategies used by small business retailers to engage customers. The conceptual framework for this study was Rogers’s diffusion of innovations theory. Participants included 5 small business retailers who had been in business for at least 5 years, used effective SMM strategies to engage customers, and were located in the southwest region of the United States. Data were collected through semistructured, face-to-face interviews. Data analysis resulted in 3 emergent themes: (a) marketing strategies and platforms, (b) social media content, and (c) customer engagement and retention. Small business retailers might benefit from the findings of this study by understanding what other small business retailers consider the most beneficial social media platforms and strategies, what customers desire in social media content, and effective customer engagement and retention processes to create SMM strategies. The implications for positive social change could include providing small business retailers with SMM best practices and strategies to improve company sustainability and growth, generate employment, reduce local poverty, and enhance employees’ standards of living.

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Schreindl, David R. "Fantasy Sports: Establishing the Connection between the Media, Social Identity, and Media Dependency." Ohio University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1329420677.

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Nielsen, Rachel Clawson. "New Mothers and Social Media: The Effects of Social Media Consumption and Production on Social Support and Parental Stress." BYU ScholarsArchive, 2015. https://scholarsarchive.byu.edu/etd/5766.

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The restructuring of roles, responsibilities, and relationships that occurs during the transition to parenthood brings both rewards and challenges to first-time mothers (Bartholomew, Schoppe-Sullivan, Glassman, Dush, & Sullivan, 2012; Horowitz & Damato, 1999) and is often characterized as a time of parental stress (Crnic & Low, 2002; Deater-Deckard, 1998; Leigh & Milgrom, 2008). To effectively manage this stress, first-time mothers must feel a sense of social support (Crnic, Greenberg, Ragozin, Robinson, & Basham, 1983; Cutrona, 1984; Gao, Chan, & Mao, 2009; McDaniel, Coyne, Holmes, 2012; Nakagawa, Teti, & Lamb, 1992). In today's technology-driven era, this essential sense of support may be conveniently achieved through social media.Currently, research on the ability for social media platforms to increase perceptions of social support and, therefore, decrease parental stress among first-time mothers presents varied conclusions (see Bartholomew et al, 2012; McDaniel et al., 2012). The purpose of this paper, therefore, is to propose variables that may explain these results. Specifically, it analyzes how both active production and passive consumption of social media influence perceptions of social support and parental stress in first-time mothers. The results reveal that for first-time mothers, production on social media can lead to increased social media–based feedback, which can then lead to increased perceptions of appraisal support. Passive consumption of social media content neither increases nor decreases perceptions of social support.
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Viktil, Joachim. "The Role of Social Media in the Communication of Leaders." Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for industriell økonomi og teknologiledelse, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-15068.

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This thesis explores the impact of social media on leadership. For this purpose, it presents a new model for the communication of leaders. This builds on the empirical finding; that leaders must optimize two elements in order to communicate effectively; communication channel and communication style. It then seeks to explore the impact of social media on this model. On a general level, this impact is categorized into five subparts; openness, transparency, personification, power, and control. On a more spesific level, the thesis also proposes specific impacts of social media on the communication channels and styles of leaders.
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Kazakulova, Yulia, and Erik Kuhn. "Communication Strategies via Social Media : The case study of Tomorrowland." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18412.

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Background: In the past decade, Social Media has been an interesting Internet phenomenon. Social Media has increased the ability for Internet users to communicate and interact with one another, allowing them to overcome boundaries that once made communication difficult and slow. It has become a big part of everyday life and has fundamentally changed the way we send and receive information. This transformation has led to businesses acknowledging the need for a change in the way they communicate with their customers. The purpose of this thesis is to understand what makes a business successful in Social Media and what are the tools that businesses may use in order to communicate with their consumer community. Method: This study is exploratory and qualitative in nature. Authors conducted a case study research and used an inductive approach in order to answer research questions. Several methods of gathering data are used in the thesis for the full analysis of the case study: interview, survey, netnography (“internet – based ethnography”). Qualitative measures are used to draw conclusions regarding Social Media metrics and consumer engagement. Conclusion: Authors state that there is no universal communication strategy suitable for every company, but the appropriate one may be build according to the company goals and means. Process of creating the communication strategy should focus on several targets which companies may identify by themselves or with the help of guides. One of those targets is identifying appropriate ways of engaging with the customers with the combination of Brand Awareness, Brand Engagement and Word of Mouth. Three main parts of the communication strategy are interconnected: Brand Awareness, Brand Engagement and Word of Mouth. Effectiveness of communication strategy (different combination of Brand Awareness, Brand Engagement and Word of Mouth) may be measured by specific metrics or statistical ones. Increasing those interconnected metrics depends on ability to follow the customer needs and the quality of content. Main B2C Social Media tools nowadays are Facebook, Twitter, YouTube. This thesis found out strong relationship between those three (“Social Media Triangle” model). Company having accounts in each of those networks should use it as a whole and not as separate tools.
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Nejati, Anna, and Emma Staffansson. "VeckoRevyn : Effective communication strategies within social media towards relationship building." Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-56910.

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Westman, Daniel, and Peter Lindfors. "Leaders and Social Media : Improving HRM through better internal communication." Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-60694.

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The purpose of this study is to create understanding for how social media affects the relationship between employees and leaders in organizations, and how social media could be used to improve internal communication. We also want to explore how this type of internal communication could be implemented in large organizations. From a theoretical perspective our ambition is to see how our findings relate to the theoretical field of internal communication and human resource management. The empirical findings in this study were gathered by conducting an interview with the CEO to reveal his intentions, methods and practices when working with social media. A questionnaire was then developed by using the knowledge gained from the interview with the CEO, as well as by using theories regarding communication, social media and corporate culture, this questionnaire was filled out by company employees. The empirical data that was gathered was analyzed in the light of relevant theory. We also checked the various data variables for correlation. This was done so we could study what factors determine why an employee follows the blog, and also so we could study which factors are impacted by the employee reading the blog. The results of this study show that social media as a communication tool has enormous potential to transcend geographical barriers and to flatten the organizational hierarchy in a way that is not possible through the usage of conventional communication methods. Social media can affect the relationship between a leader of an organization and its employees and has the power to spread values, practices, routines and build corporate culture. Social media however, has a sensitive nature and factors such as accessibility, target group characteristics and planning are directly relevant to the outcome when a CEO uses social media to communicate with the employees. Accessibility problems can result in some employees having a hard time being reached by social media communication and the lack of a proper integration plan can cause disturbance in the communication, employees may not be aware of the purpose of the CEOs efforts or maybe not even be aware that the CEO has started using social media tools. However the individuals who do follow the CEOs practises are likely to gain a better relationship with their leader. The informal nature of social media is a great way for CEOs to show more of their personalities and in that way form a closer bond with the employees. We believe that if planned and used in the right way, CEO social media communication has even more potential than this study reveals.
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Abrahams, Rifqah. "Social media as a means of communication with external stakeholders." Thesis, Cape Peninsula University of Technology, 2011. http://hdl.handle.net/20.500.11838/2314.

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Thesis (MTech (Public Relations Management))--Cape Peninsula University of Technology, 2011.
This research focuses on whether social media is an effective means of communication to external stakeholders and investigates communication between Cape Peninsula University of Technology (CPUT) to its student-stakeholder group on four levels of interaction; namely institution, faculty, department and subjects. It provides answers to the questions, "How does CPUT communicate to students?" "What is the CPUT student-stakeholder's preferred method of communication?" and "What content does the CPUT student-stakeholder want to hear about?" to answer the bigger question, "Is social media an effective means of communication to CPUT students?" Using a conceptual framework based on Edward Freeman's work on stakeholder communication and Grunig's communication theory, the research considers the role that social media could play in the communication mix; whether CPUT should communicate to students using a medium on which they are already active; as well as what is/are an appropriate method/s of communication to reach student-stakeholders. Findings include the students' perception of social media as well as the state of communication from CPUT to the students and the platform/s the student-stakeholder would prefer. Further research is recommended to consider the use of a mobile platform for communication to students.
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Stow, Heath Jon. "The effective integration of multiple communication techniques, including social media." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22837.

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The effective integration of multiple communication techniques is becoming increasingly complex, with the ongoing development of new media. The development of Web 2.0 and the growth of social media provides marketers with additional, possibly even alternative, marketing communication channels. This research explores the integration of social media, specifically Facebook, and the marketing decision making considerations from the context of the integrated marketing communications (IMC) construct.The study surveyed three consumer facing businesses to understand how marketers make decisions, determine if social media leads to more effective marketing and to understand if and how effectiveness is measured. A qualitative multiple case study method was selected which included interviews, direct observation and document reviews.The findings provide insights into marketing decisions relative to the integration of social media. This is complimented by a view of how effectiveness of social media can be measured in the marketing communications sphere. The issue of ROI remains a challenge and only one case successfully deploys this metric. In conclusion, the increasing complex business and marketing environment does not have a simple solution; therefore the Complex Marketing Communications Deployment (CMCD) model is proposed as a framework for reviewing the entire marketing communication system and to integrate new media.
Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
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Kennedy, Mary Catherine. "Mediating Relationships: Social Media, Lay Catholics, and Church Hierarchy." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1408380840.

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Connell, Karen Sue. "An E-Government Analysis of State Legislatures' Social Media Use." BYU ScholarsArchive, 2016. https://scholarsarchive.byu.edu/etd/6126.

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This study analyzes the use of social media by state legislative bodies, broken down by a combination of legislative body (House, Senate, or general legislature) and by party (Republican or Democrat). I analyzed Twitter and Facebook posts for each of these groups during the week of January 11-15, 2016, specifically looking for four improvements: transparency, policy making, public services, and knowledge management and cross-agency cooperation. The research questions are: RQ1: Which social media platforms are state legislatures using? RQ2: What improvements are the state legislatures using in their social media output? RQ3: Is there a significant difference in the improvements presented on Facebook and Twitter? The results revealed that 52.9% of 700 groups had created Twitter and Facebook accounts, with 55% of those accounts on Twitter. The analysis also showed that upcoming events are more common than expected on Twitter, and that posts asking for support on an issue are more common than expected on Facebook. This study is important because it relates to voting trends of the 18-24 age group in the United States. An overwhelming majority of this age group uses social media, but this group has very low voting rates. If governmental bodies can utilize social media to communicate with this population, then it is possible that they would be better informed and more motivated to vote and be civically engaged.
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Xu, Kun. "Media are social actors: Individuals' social responses to social robots and mobile phones." Diss., Temple University Libraries, 2018. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/534502.

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Media & Communication
Ph.D.
The Computers are Social Actors (CASA) paradigm was proposed more than two decades ago to understand humans’ interaction with computer technologies. Today, as emerging media technologies including social robots and smartphones become more personal and persuasive, questions of how users respond to them socially, what individual factors leverage the relationship, and what constitutes the social influence of these technologies need to be addressed. As an expansion of the CASA paradigm, the Media are Social Actors (MASA) paradigm was applied in the current dissertation to understand users’ social perception, social attitudes, and social behavior in their interactions with humanoid social robots and smartphones. Two lab experiments with between-subjects factorial design were conducted. A total of 110 participants were asked to interact with a humanoid social robot and a smartphone respectively in a socio-emotional context and a task-oriented context. Four pairs of social cues were compared to understand their influence on users’ anthropomorphism of the technologies. Multivariate analyses and textual analyses were conducted. Results suggested that users developed more trust in the social robot with a human voice than with a synthetic voice. Users also developed more intimacy and more interest in the social robot when the robot was paired with humanlike gestures. However, individual differences such as users’ attitudes toward robots, robot use experiences, and suspension of disbelief affected users’ psychological responses to the social robot. Although users’ responses to the smartphone did not vary based on the language styles and the modalities, factors such as individuals’ intensive smartphone use, mobile use habits, and their source orientation and re-orientation moderated the social influence of the smartphone. The dissertation has theoretical value in expanding the CASA paradigm to social robots and smartphones. It also tests the validity of the propositions of the MASA paradigm. The results can lead to more comprehensive, nuanced, and exciting discoveries of the social implications, ethical implications, and practical guides of using these emerging media technologies in the future.
Temple University--Theses
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Rhee, Lisa J. "Are Social Media Social? How Platform Essence Shapes Perceived Affordances." The Ohio State University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=osu156277356313105.

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Björnham, Alexandra. "Agile communication for a greener world." Thesis, Umeå universitet, Institutionen för tillämpad fysik och elektronik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-122117.

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As a research focused organization the problem with making the information easily read and interesting to the extent that the reader wants to share this information with its friends is a crucial one. To create the perfect communication, reaching and affecting the majority of society is an impossible task. If the focus instead lies on the thought that by building a serious and dependable reputation, using the ease of social media and trying to create a ripple effect to make change by networking communication, there is a possibility to influence. The art of persuasion starts by building trust in a person or in this case in an organization. But if the communication is made by social media, how can one tell if the communication has built trust or created any positive response by the readers? By using Python, a search algorithm has been set up for mining Twitter and analyzing all data covering the area of biofuel and its participants. This data is then used to start an information feedback loop, where the analytical conclusions made from the retrieved information and activities can affect the communication forwarded from the sender. In an agile manner the user is to choose “sprint”-time as well as a time for retrospect, all to refine the analytical method and improve the process.
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Joyce, Nicholas. "Intergroup Media Selection: Media Features and Audience's Social Identity Motivations and Gratifications." Diss., The University of Arizona, 2014. http://hdl.handle.net/10150/316934.

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Past research has suggested that exposure to media in which the audience can observe positive interactions between a member or their group and a member of an outgroup can have a positive impact on audience attitudes towards the outgroup. This dissertation examines the reasons why individuals might voluntarily watch these types of intergroup media. Participants were exposed to two television show proposals in which three media features were experimentally manipulated: The social comparison between groups, the stereotypicality of outgroup character, and the presence of intergroup romance. The findings indicate that individuals were motivated to consume media that reduced uncertainty about other groups and increased the perceived status of their own. In addition, although not consistent across the two proposed shows, several of the manipulated media features were found to interact and/or relate indirectly to the attractiveness of the television show through the gratification of these motivations. The theoretical relevance and applicability of these findings is discussed.
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Aghaee, Naghmeh. "Social Media Use in Academia : Campus Students Perceptions of How Using Social Media Supports Educational Learning." Thesis, Uppsala University, Department of Informatics and Media, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-130895.

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Traditional education system on campus has been using as a legacy over decades to support educational learning. The major change over time has been made by the use of technology supporting students in the academic community. As the majority of students in higher education today belong to the digital-age-student generation, they frequently use online technology to interact with instructors, other learners, and to access online materials. In this study, the result is primarily presented from campus students’ perceptions, to gain a deeper understanding of how social media is being used to support educational and collaborative/cooperative learning. Although, almost all the respondents are frequent social media users, only a quarter of them use such media regularly for academic purposes. Through use of social media in academia, students have encountered with benefits─ as convenience, possibility of interaction anywhere/anytime, time-saving, low price and many others─ in addition to facing to limitations─ such as less effective or spontaneous contact, connection problems, lack of platform compatibility, less creative and innovative thinking, and other issues─ which have been discussed in this study.

This thesis adopted a qualitative research and the characterization of knowledge that is used is exploratory research method with the use of interview as a tool for empirical data collection. Twenty interviews have been conducted with Uppsala University higher education students within random subject disciplines. Among many different social media, the most frequent ones used by majority of students are e-mail, a common asynchronous media to interact with instructors and other learners; and Instant Messaging (IM), a synchronous communication way to interact with co-workers, classmates, or group-mates. Furthermore, learners use social media to coordinate their collaborative/cooperative work, share documents and ask questions. Facebook, Wikipedia, YouTube and other popular social media are also sometimes used for educational purposes.

The findings indicate that social media seems particularly beneficial for supporting educational learning; though there are some negative aspect and limitations. Learners look at using the technology and social media as a complement to support their studies and collaboration/cooperation. However, not many of them consider using such media as a substitute for face-to-face interactions and the traditional campus education. By drawing on this thesis and the previous studies, proposition on how use of social media supports educational learning in the future has been emerged.

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Karahalios, Kyratso G. 1972. "Social catalysts : embracing communication in mediated spaces." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/28779.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, School of Architecture and Planning, Program in Media Arts and Sciences, 2004.
Includes bibliographical references (p. 103-108).
Mediated communication between public spaces is a relatively new concept. One current example of this interaction is video conferencing among people within the same organization. Large scale video-conferencing walls have begun to appear in public or semi-public areas, such as workplace lobbies and kitchens. These connections provide a link via audio and/or video to another public space within the organization. When placed in public or semi-public work spaces, they are often designed for casual encounters among people within that community. Thus far, communicating via these systems has not met expectations. Some drawbacks to such systems have been lack of privacy, gaze ambiguity, spatial incongruity, and fear of appearing too social in a work environment. In this thesis we explore a different goal and approach to linking public spaces. We are not creating a substitute for face-to-face interaction, but rather new modes of conversational and physical interaction within this blended space. This is accomplished through the introduction of what we are defining as a social catalyst. We address the need for designs best suited for linking public spaces and present a series of design criteria for incorporating mediated communication between public and semi-public spaces.
Kyratso G. Karahalios.
Ph.D.
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Thomaz, Andrea L. "Understanding implicit social context in electronic communication." Thesis, Massachusetts Institute of Technology, 2002. http://hdl.handle.net/1721.1/61858.

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Thesis (S.M.)--Massachusetts Institute of Technology, School of Architecture and Planning, Program in Media Arts and Sciences, 2002.
Includes bibliographical references (p. 71-72).
Artificial Intelligence (Al) has shown competence in helping people with complex cognitive decisions like air traffic control and playing chess. The goal of this work is to demonstrate that Al can help people with social decisions. In this work Artificial Intelligence of Social Networks is used to improve human-human communication, recognizing the social characteristics of human relations in order to achieve a more natural online communication interface. Can a computer learn to understand the value of communication? It is shown here that a first attempt at social context classification performs with almost 70% reliability. Could a computer use this to help a person relate to other people through technology? The addition of social context to an email interface is shown to have a positive effect in a user's online communication behavior. Email is a tool that people use practically every day, making an implicit statement about their relationships with other people, and providing an opportunity for a computer to learn about their social network. Furthermore, over the years people have come to utilize and depend on email more in their daily lives, but the tool has hardly changed to help people deal with the overwhelming amount of information. Many of the social cues that allow people to naturally function with their social network are not inherent or obvious in Computer Mediated Communication (CMC). This work offers automatic social network analysis as a means to bring these cues to CMC and to foster the user's coherent understanding of the people and resources of their communication network.
by Andrea Lyn Lockerd.
S.M.
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Smith, Brooke Lauren. "Nonprofit Public Relationships on Social Media: The Public's Perspective." BYU ScholarsArchive, 2018. https://scholarsarchive.byu.edu/etd/6935.

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This work explores the effect of social media on expectations held by nonprofit publics as they seek to build and maintain relationships with nonprofit organizations (NPOs) in the context of expectancy violation theory, social capital, and the situational theory of publics. Semi-structured interviews were conducted with 14 individuals who follow a nonprofit on social media to understand the public perspective on nonprofit organizations' relationship building and maintaining behaviors on social media. The study found that nonprofit publics do have specific expectations for how NPOs should build and maintain relationships on social media (i.e., high-quality posts, level of interaction being limited to likes on social media and interpersonal interactions, high visibility to prove legitimacy, high transparency, and posts that are positive in tone). The study also found that nonprofit publics immediately end relationships when these expectations are violated, but tolerate relationships if these expectations are met. Finally, nonprofit publics expect to build relationships by interacting in a face-to-face or interpersonal setting, but also expect to maintain these relationships on social media, shedding light onto the importance of combining the use of interpersonal and computer-mediated communication.
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Samková, Barbora. "Social media marketing českých mobilních operátorů." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-149848.

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The aim of this thesis is to analyze the possibility of presentation of the company in an environment of social media with a focus on Twitter, to determine whether the presence of the company in this environment can affect (positively) brand perception and finally to recommend how the company should communicate on Twitter. The theoretical part describes definitions and the basic principles of social media and social media marketing based on the knowledge gained from literature, surveys and statistics. In the practical part, the mentions of the brand are quantitatively and qualitatively analyzed, the long-term trend is then compared with the specific campaign. All this is complemented by a questionnaire survey, which aims to determine whether and how people communicate with brands via social media. The findings of this section, together with the experience in managing profiles on social networks are finally summarized in the recommendations of communication on Twitter.
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Reis, Gitaine. "EFFECTIVENESS OF SOCIAL MEDIA MARKETING STRATEGIES FOR BEAUTY ACCOUNTS ON INSTAGRAM." Scholarly Commons, 2021. https://scholarlycommons.pacific.edu/uop_etds/3748.

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Social media content strategies have been created and used for years as a way to advertise and influence market decisions in various industries. The reason for their effectiveness should be adequately studied so that we can have a better understanding of which strategies are successful and which ones are not. This study identifies effective social media content strategies, with a focus on brand and customer-centric strategies. After a content analysis of 251 Instagram posts from Huda Beauty and Glossier’s accounts, the hypotheses stating that brand-centric strategies will be more effective and all the strategies will be a useful way to determine the outcome of future Instagram posts are partially supported. This research contributes to best practices in social media marketing in order to understand the effectiveness behind content strategies.
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Kim, Lydia Sunnie. "Social media and social support| A uses and gratifications examination of health 2.0." Thesis, Pepperdine University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10001646.

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An increasing number of people are using the Internet for health purposes. Online social media makes it possible to find and share health-related information and to find social support by connecting with others who have the same issue or condition. This is true not only of patients or people experiencing health issues, but also of their caregivers. So far, little is known about caregivers’ use of social media for social support purposes. This study focused on caregivers of children of Down syndrome and implemented a uses and gratifications framework to examine their social media use, motivation, and perceived support outcomes. An online survey was followed by a content analysis of two popular social media sites utilized by the sample. Findings suggest that caregivers are indeed heavy social media users with the majority accessing their preferred sites on a daily basis to view content and at least once a week to post their own content or reply to content posted by others. The strongest motivation for using social media was to connect with people who understood what they were experiencing. Having access to other parents with children the same age and/or with the same medical conditions was a significant motivation for using social media over face-to-face support groups. Belonging support (the sense of belonging to a group similar to oneself) was also the highest perceived outcome of social media use. Caregivers felt that there were people who shared their same concerns and interests on their preferred social media site. Finding emotional support was another strong motivation for using social media and informational support was the second highest perceived outcome from social media use. This study sheds light on how caregivers use social media for support purposes and provides practical suggestions for improving the capacity of other health or care-related online communities focused on providing social support to better serve the needs of their users.

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Yardi, Sarita Ann. "Social media at the boundaries: supporting parents in managing youth's social media use." Diss., Georgia Institute of Technology, 2012. http://hdl.handle.net/1853/45746.

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This dissertation investigates ways of supporting parents in managing youth's social media use. I present empirical evidence of the challenges parents face in managing youth technology use. I then translate these results into the design and deployment of ParentNet, a community-based online social network for middle school parents to keep up with changes in technology. This dissertation provides new insights into the opportunities and challenges in conducting HCC research with a particular demographic, parents and youth. The contributions of this research are: (1) empirical studies of challenges parents face in managing youth technology use; (2) the design and deployment of a community-based online social network called ParentNet; (3) limitations and design considerations for deploying technological interventions for different social groups; and (4) reflection on emerging themes around overuse and disconnection in daily life.
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Patashnick, Matthew J. "Social media and crisis communication| Supporting best practice on university campuses." Thesis, University of Pennsylvania, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10158525.

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The primary purpose of this study was the exploration of social media utility as a crisis communication practice on three selected university campuses. The overarching research question for this study was “How and what social media technologies are selected, planned for, implemented, and monitored in crisis management in selected universities?”. This study examines how these institutions used social media during crisis, pinpoints the emergent themes, analyzes the engagement between the selected universities and their social media audience, and analyzes the effectiveness of social media during campus crisis situations.

The findings of this study include the documentation of institutional practices that contribute to successful social media crisis communication integration. These elements ultimately coalesce into the identification of a series of best practices that can help inform the field and contribute to the establishment of best practices for social media use during campus crisis situations. (Abstract shortened by ProQuest.)

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Elmgren, Tove. "Speaking Tumblr : A Case Study of Textual Communication on Social Media." Thesis, Högskolan i Halmstad, Akademin för lärande, humaniora och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-37014.

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This essay describes a case study of textual communication on the online social mediaplatform Tumblr. The aim of the research was to analyse the communicative functions and thestylistic, sociolinguistic, and pragmatic characteristics of textual discourse on Tumblr. Usingdata gathered on Tumblr, this essay analyses discursive aspects such as function, style, andpragmatics, relating the findings to literature on topics including relevance theory and theoriesof computer-mediated communication and cyberpragmatics. The research found thatdiscourse on Tumblr is largely phatic in nature, with an overwhelming focus on the discussionof shared interests. Such discussion on Tumblr appears to heavily depend on sharedbackground knowledge, which works as a barrier of in-group discursive solidarity andprovides and furthers feelings of connectedness. This study further found that alternative useof style and grammar on Tumblr appears to be largely uniform, suggesting that divergencesfrom standard norms are a way of displaying membership of a group and obtaining covertprestige, rather than a display of linguistic innovation.
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Welch, Brenda Elaine. "Patient Views on Social Media Communication with Their Health Care Providers." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6872.

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Communication between patients and health care providers at hospital discharge is a critical factor that determines whether a patient understands their treatment plan and self-care instructions. Lack of effective health management after hospital discharge can decrease the quality of life for a patient and increase the likelihood of costly hospital readmission. The purpose of this phenomenological study was to explore factors affecting the receptivity of patients using social media as a platform for post discharge, provider-client communication, and assessment. This was explored using social presence theory. Twenty patients between 45 to 65 years of age, who received care from hospitals in Northeast Ohio, were interviewed for the study. The data was transcribed and analyzed through open coding to create themes and clusters. The themes that emerged from this study were ease of use, privacy, and convenience as well as reasons why participants may access health-related social media being specifically linked to cohesive factors of ownership of their data. The personal relationship established between patient and provider influenced communication methods. Social connections were also deeply-rooted themes in the study as the influence of other people or the need to access data were among reasons for choosing to use social media. Ease of access, importance of confidentiality, quick response time from providers, and ability to see personal medical information was important to the participants in social media communications with providers. The positive social change implications of this study are that communication issues at discharge could be mitigated if patients would accept using social media for communication with their health care providers once they are at home.
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