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1
da Costa Fernandes, Sânia, Luiza Diegues Martins, and Henrique Rozenfeld. "Who are the Stakeholders Mentioned in Cases of Product-Service System (PSS) Design?" Proceedings of the Design Society: International Conference on Engineering Design 1, no. 1 (2019): 3131–40. http://dx.doi.org/10.1017/dsi.2019.320.
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AbstractProduct-service systems (PSS) are solutions that integrate product and services in order to fulfill the customers’ needs by means of greater value in use. Multiple stakeholders should be involved in the design process for the development of a successful PSS value proposition. However, it is not clear who could be the potential stakeholders of a PSS. The aims of this study are to consolidate the stakeholders cited in PSS case studies and to reveal the terms used to refer to “stakeholder” in PSS literature. A systematic literature review was carried out, and an inductive content analysis procedure was applied. A total of 28 stakeholders were listed from the selected studies, whose PSS cases were classified as use- oriented or result-oriented services. Multiple terminologies are used to refer to stakeholders. This study contributes for showing the potential stakeholders that can be involved and engaged in the PSS design and operation. Also, it indicates the terms from which they can be addressed in the PSS literature.
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Lei, B., K. Liu, Y. Gan, and M. Zhong. "Research and implementation of geographic information service mode in digital home." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XL-4 (April 23, 2014): 127–31. http://dx.doi.org/10.5194/isprsarchives-xl-4-127-2014.
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Accompanying infrastructure improvements and networking technology innovation, the development of digital home service industry has gotten more and more attention. However, the digital home service levels have not sufficiently met rising demand from users. Therefore, it is urgent to propose and develop new service modes for the digital home. Geographic information services can provide various spatial information services such as map search, spatial information query. It has become an inevitable trend to implement geographic information services in the digital home. This paper proposes three new geographic information services modes for the digital home after sufficient requirement analysis: pushed information service mode, interactive information service mode, personalized information service mode. The key technologies to implement geographic information services on digital televisions are studied, involving digital television middleware technology, network transmission technology and visualization technology. According to the service modes’ characteristics mentioned above, a service system in the digital home is established to implement geographic information services on the basis of digital television. The implementation of geographic information services in the digital home not only enriches the digital home services content, but also promotes geographic information from specialization to public popularity.
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Сологуб, Елена. "Определение атрибутов потребительской ценности медицинских услуг". ИЗВЕСТИЯ ДАЛЬНЕВОСТОЧНОГО ФЕДЕРАЛЬНОГО УНИВЕРСИТЕТА. ЭКОНОМИКА И УПРАВЛЕНИЕ, № 1 (2020): 38–54. http://dx.doi.org/10.24866/2311-2271/2020-1/38-54.
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В работе предложен методический подход к определению атрибутов потребительской ценности медицинской услуги. Представлены результаты, полученные в рамках четырёх этапов исследования: контент-анализа тематических источников по сочетающимся словам, группировки и соотнесении атрибутов, а также глубинного интервью с экспертами из медицинской сферы. This investigation introduces a methodological approach which allows to define the attributes for medical services consumer value. The study concentrates on the primary need to determine the medical services consumer value. The proposed methodological approach to determine the attributes for medical services consumer value contains four stages, namely: 1) content analysis; 2) attributes grouping; 3) attributes systematization 4) detailed interview with experts. The content analysis of topical texts was conducted using the harmonious words found in contemporary Russian and foreign studies. More than 4000 various mentioned attributes for the medical service consumer value were analyzed. All attributes were then grouped by the type of consumers’ benefits and costs. The medical service consumer value attributes were arranged in accordance with the elements of 7P marketing mix. The frequency of the mentioned attributes for medical service consumer value was calculated based on the results of the content analysis and detailed interview with the experts from the medical sector. The results of the investigation are important for assessing the medical service consumer value.
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Ingaldi, Manuela, and Martin Kotus. "Use of the CIT Method for Quality Assessment of Catering Services." Quality Production Improvement - QPI 1, no. 1 (2019): 440–47. http://dx.doi.org/10.2478/cqpi-2019-0060.
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Abstract When using various types of services, the customer may experience positive or negative situations, incidents. These incidents may affect the customer's satisfaction or dissatisfaction. Therefore, these incidents can be a source of very valuable information for the enterprise about the quality of the services it offers. The problem, however, is their analysis, because such incidents can affect different aspects of the service, but also, as mentioned earlier, can have a positive or negative impact on customer satisfaction. The Critical Incident Technique (CIT), often mentioned in the literature, can be used for such an analysis. With this method, it is possible to isolate situations that are typical of the negative and positive feelings of the customers, as well as to determine the frequency of their occurrence. The purpose of the papers was to analyze the quality of services offered by the chosen catering enterprise with use of CIT. The research took form of a direct interview with customers after delivery of the chosen service. Data obtained on this basis was analyzed: all incidents were first divided into groups and categories as well as positive and negative incidents, and then statistics for individual categories were presented. This research allowed to indicate the strengths and weaknesses of the research service, but at the same time to indicate the areas of potential improvement.
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Pravat, Cristina. "THE FISCAL FRAME OF NATIONAL TRANSPORT SERVICES ASSIMILATED TO INTRA-COMMUNITARIAN GOODS TRANSPORT, ACCESSORY SERVICES AND AFFERENT MEDIATION SERVICES." STUDIES AND SCIENTIFIC RESEARCHES. ECONOMICS EDITION, no. 13 (December 17, 2008): 77. http://dx.doi.org/10.29358/sceco.v0i13.23.
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The unrolling of properly intra-communitarian goods transport services may depend in many cases or be in tight connection with other services performance, such as: national transport services, accessory services (loading, unloading, handling, weighing, sorting, goods storage) or the mediation services concerning the intra-communitarian goods transport or accessory services. The categories of services above mentioned are remarked through a series of specific fiscal aspects, aspects that will be presented in this paper, both from a theoretical point of view, and from the point f view of some short examples.
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Meletiou, Aristeidis. "The Evaluation of Library Services Methods." International Journal of Decision Support System Technology 2, no. 2 (2010): 10–23. http://dx.doi.org/10.4018/jdsst.2010040102.
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In these competitive years of continuing change, libraries enrich their services with modern technologies and innovative approaches to satisfy users’ standards. This engagement significantly increases the effects of these new inputs on library budgets as new technology applications demand money and new organization schemes. Consequently, the annual budget has to be increased and difficulties arise due to its efficient allocation. This paper describes a methodology of evaluating offered services by using specific important factors like Users Satisfaction of a Service, Usage, and Cost of this service. Known methods for estimating Costs (ABC method) and estimating Satisfaction (MUSA method) in library fields are used. Also, the multi-criteria method to evaluate a service by correlating the above mentioned factors are used to give the observer the ability to find useful information. Finally, a case study about the evaluation of services using the proposed methodology is presented. The goal of the proposed methodology is to help library decision makers choose the most appropriate services to offer change and improvements according to user needs and allocated budgets.
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Казарина, Лариса, Larisa Kazarina, Марина Казарина, and Marina Kazarina. "Services in the field of scientific service." Servis Plus 10, no. 2 (2016): 3–8. http://dx.doi.org/10.12737/19452.
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The article is devoted to the study of the scientific sphere of service and services which are included in it. Analysis of aspects of this field has begun recently. Increasing interest in this subject is explained with the transition of society to post-industrial (informational) development, that is, to the society, where the basis is the contemporary acquisition of new knowledge and relevant information. Today science is considered as a specific production objective (overt, explicit) knowledge. Consequently, the sphere of scientific service is a special part of the sphere of services directly associated with the specific activity of scientific institutions and organizations. However, despite the significant role of the sphere of scientific services in economic growth, in the direction of the course of scientific and technical policy (SSTP) and the competitiveness of any developed or just developing country, we should establish that there are several understudied aspects and controversial issues. In particular, the scientific literature gives little attention to the research of the sphere of scientific service; there is no universally accepted definition of the sphere of scientific service. This article presents some theoretical positions about the nature of this sphere and gives its features. The authors give the clarified definition of «scientific services» and identify the proposed location of the sphere of scientific service in the field of services. The article discusses the various services in the field of scientific services. Names are from classifications officially cited or mentioned in the periodical literature (both foreign and domestic). According to the results the authors give the definition of the services in the field of scientific service based on the analyzed classifications.
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Ling, Shi Jia, and Ban Ru Lan. "A Research on Development of Drupal-Based Topic Service Website." Advanced Materials Research 846-847 (November 2013): 1840–43. http://dx.doi.org/10.4028/www.scientific.net/amr.846-847.1840.
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In the network environment, special service website is an effective way to carry out special services. Currently there are many problems in special topic service website construction: the style is not uniform, the database is not compatible, technical architectures have serious differences, and rights management is confusing. All of the issues mentioned above lead to a great waste of hardware, software, human and financial resources. This article puts forward the Drupal-based rapid website establishment solution which can effectively improves the construction and management efficiency of special topic service website and increases compatibility between different topic service sites, while greatly reducing the cost of topic services.
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Chen, Si Hong. "A Research on Development of Topic Service Website Based on Drupal and Shortest Path Optimization Protocol." Applied Mechanics and Materials 513-517 (February 2014): 1668–71. http://dx.doi.org/10.4028/www.scientific.net/amm.513-517.1668.
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The special service website is an effective way to conduct special services in network environment. Recently many problems exist in website construction for special topic service: the style is not uniform, the database is not compatible, communication protocol is not practical, technical architectures have serious differences and rights management is confused. All of the problems mentioned above lead to a great waste of hardware, software, human and financial resources. This paper proposes a Drupal-based rapid website establishment solution which effectively improves the construction and management efficiency of special topic service website and increases compatibility between different topic service sites, while greatly reducing the cost of topic services.
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Aslan, M. Hanifi, and Filiz Golpek. "Public Intervention and Open Market System in Health Services." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 9, no. 2 (2014): 1585–92. http://dx.doi.org/10.24297/ijmit.v9i2.2797.
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In many economies, a significant proportion of service production is organized within market system. In the market system, the units in this organization base their economic activities on profit and benefit maximization. However, in most parts of service sector, pure competition conditions may not be valid. Health services are different from the goods which are produced and distributed by the open market. While some activities which are within the scope of health services are close to the definition of public, most of them have the characteristics of semipublic goods and services. Considering the importance which the mentioned services have regarding the society with their social benefits and the social costs which they will cause unless they are produced sufficiently, it could be argued that besides the open market, the public should also produce these services. The aim of this study is to present the insufficiency of market system in producing health services and analyze the intervention methods of public in order to compensate the insufficiency.
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Krastev, Viliyan, Svetlana Pyankova, and Olga Ergunova. "Formation of organizational and economic mechanisms for innovative development of service sector industries: russian and foreign experience." E3S Web of Conferences 208 (2020): 03007. http://dx.doi.org/10.1051/e3sconf/202020803007.
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The article determines the concepts of “service” and “innovation”. The article touches upon organizational and economic mechanisms for the innovative development of service sector industries offered by Russian and foreign scientists, in particular in the following spheres: transport, telecommunications, wholesale and retail trade, credit and finance, insurance, consumer services, cultural and recreational services, social services - education, healthcare, and other social services. Methodological recommendations proposed by Russian scientists for the study and implementation of innovations at enterprises in the service sector are combined and consolidated. A methodological approach to the innovative development of the service sector is proposed. In contrast to existing methodologies, the author’s approach takes into account the following stages: coordination of the strategy with the population of the territory and budgeting, analysis of the “failures” in the innovative development of service industries and budget creation based on the “failure-project-target approach”. Moreover, when applying the above mentioned author’s approach, “state failures” are also taken into account, project activities are developed with the greatest efficiency and there is a close connection between activities and targets. Also, the author proposes in the article innovative measures taken into account when developing a strategy for innovative development of services industries.
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Sun, Zhaohao, Grant Meredith, and Andrew Stranieri. "TEA." International Journal of Systems and Service-Oriented Engineering 3, no. 3 (2012): 41–63. http://dx.doi.org/10.4018/jssoe.2012070103.
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This paper proposes TEA: a generic framework for decision making in web services, which integrates the environment (6 Ps) of decision making, the behaviors (6 Cs) of decision makers, and inner activities (another 6 Ps) of decision makers. This framework unifies what the decision makers can “eye” (the above-mentioned first 6Ps), should “think” (the above-mentioned another 6 Ps) and “act” (6 Cs), whenever making decisions in web services. The paper also examines interrelationships among the first 6 Ps, 6 Cs, and another 6Ps, and their influences on decision making in web services. The proposed approach will facilitate research and development of decision making and decision support systems in web services.
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Dimond, Bridgit. "Disabled Persons (Services, Consultation and Representation) Act 1986." British Journal of Occupational Therapy 52, no. 2 (1989): 44–46. http://dx.doi.org/10.1177/030802268905200203.
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The Government has been extremely slow in bringing into force all the sections of the Disabled Persons (Services, Consultation and Representation Act) 1986. This short article reviews the current position of what is in force and what still remains to be brought into force. Basic provisions for enforcing statutory duties are mentioned briefly.
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Miskon, Suraya, Wasana Bandara, Erwin Fielt, and Guy Gable. "Understanding Shared Services." International Journal of E-Services and Mobile Applications 2, no. 4 (2010): 60–75. http://dx.doi.org/10.4018/jesma.2010100105.
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In a competitive environment, companies continuously innovate to offer superior services at lower costs. ‘Shared Services’ have been extensively adopted in practice as a means for improving organizational performance. Shared Services are considered most appropriate for support functions and are widely adopted in human resource management, finance and accounting, and more recently employed as an information systems (IS) function. As computer-based corporate information systems have become de facto and the backbone of administrative systems, the technical impediments to sharing have come down dramatically. As this trend continues, CIOs and IT professionals need a deeper understanding of the Shared Services phenomenon. Yet, analysis of IS academic literature reveals that Shared Services, though mentioned in more than 100 articles, has received little in depth attention. This paper investigates the current status of Shared Services in IS literature. The authors present a detailed review of literature from main IS journals and conferences. The paper concludes with a tentative operational definition, a list of perceived main objectives of Shared Services, and an agenda for related future research.
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Umukoro, Immanuel Ovemeso, and Mutawakilu Adisa Tiamiyu. "Determinants of e-library services’ use among university students: A study of John Harris Library, University of Benin, Nigeria." Journal of Librarianship and Information Science 49, no. 4 (2016): 438–53. http://dx.doi.org/10.1177/0961000616653176.
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Provision of e-services in Nigerian academic libraries has been around for some time. However, while studies of user satisfaction with traditional modes of library services in these libraries are countless, those focusing specifically on user satisfaction with their e-services are rare. This study therefore investigated the factors that determine students’ use of and satisfaction with the e-services sponsored by a multinational telecommunication firm in a Nigerian university library. The design for the study was both quantitative and qualitative, involving a multistage sampling technique. A questionnaire was used to sample 400 registered students of the library, while 40 students who are non-users of the library’s e-services were interviewed. The 382 valid responses were analysed statistically while the interview responses were analysed thematically. The study found that among those who use the e-services, their level of use was significantly predicted by all the examined e-library service factors (system quality, service quality and information quality), e-library environment, students’ gender, computer/IT self-efficacy and satisfaction with e-services. However, students who were not using the e-services mentioned the following factors, amongst several others, as responsible: lack of awareness of the services, inadequately skilled ICT manpower to support users, absence of user training, inadequate ICT infrastructures including inadequate Internet access and unreliable campus network. Needed to boost the use of and user satisfaction with the e-services are attention to the services, these resource availability factors and the investigated service delivery factors.
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Bhutta, M. F. "Models of service delivery for ear and hearing care in remote or resource-constrained environments." Journal of Laryngology & Otology 133, no. 1 (2018): 39–48. http://dx.doi.org/10.1017/s0022215118002116.
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AbstractBackgroundThere is poor availability of ear and hearing services globally, because of a lack of infrastructure, funding, equipment and appropriately trained personnel. When deciding upon delivery of ear and hearing services, an approach based upon community assessment is advocated, with subsequent asset mapping and acquisition.ObjectivesSome of the challenges to delivery of care in resource-constrained or remote environments are acknowledged, with discussion of several existing models of service delivery, and their advantages and disadvantages. Public health and telehealth are also mentioned. This article may assist those trying to set up new programmes in ear and hearing health.
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Wei Keat, Ooi, and Hazrina Haja Bava Mohidin. "OCCUPANTS’ SATISFACTION OF SERVICED APARTMENTS DESIGN : CASE STUDIES IN KUALA LUMPUR." International Journal of Property Sciences 10, no. 1 (2020): 39–53. http://dx.doi.org/10.22452/ijps.vol10no1.4.
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This paper aims to identify the factors that affect a good serviced apartment design by looking at three (3) parameters which are physical attributes, social needs, and facilities and services through the occupants’ satisfaction levels. Despite the increasing number of serviced apartment developments in Malaysia, there has been limited research to analyse occupants’ wellness and satisfaction in a serviced apartment to generate a model to guide the service apartments’ design and development. The research is conducted using multiple case studies methods through physical observation and questionnaire surveys based on the three (3) parameters mentioned above at the golden triangle area of Kuala Lumpur among three case studies that have been identified. The findings reveal that occupants are generally satisfied with serviced apartments in Malaysia; however, various key components need to be reassessed and improved for future developments in order to serve as a reference for local authorities, developers, and designers to design serviced apartments in the local context from occupant’s perspective.
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Winiarczyk-Raźniak, Anna. "Dostępność do usług kulturalnych w Meksyku." Studies of the Industrial Geography Commission of the Polish Geographical Society 14 (January 1, 2009): 121–29. http://dx.doi.org/10.24917/20801653.14.13.
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The paper describes the availability of cultural services in Mexico. According to the research, the states featuring the most extensive array of cultural services are located in the Yucatan Peninsula and in selected parts of central Mexico. The places where cultural services are taken advantage of most extensively are the capital city (the state of Distrito Federal) as well as the previously mentioned states located in the Yucatan and in central Mexico. In some of the states, cultural services are available but not taken advantage of as much, while in other states, there are fewer cultural services, but they are extensively taken advantage of. In order to analyze this particular problem, values of cultural service use indicators were correlated with values of selected social indicators such as urbanization level, percentage of people with higher education, percentage of people employed in agriculture, forestry, and fishing, as well as percentage of large households.
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Mišovič, Milan, and Ivana Rábová. "Classical Process diagrams and Service oriented Architecture." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 4 (2013): 1023–32. http://dx.doi.org/10.11118/actaun201361041023.
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SOA (Service Oriented Architecture) has played in the last two decades a very useful role in the design philosophy of the target software. The basic units of software for which the mentioned philosophy is valid are called services. Generally it is counted that the advance implementation of services is given by using so–called Web services that are on the platform of the Internet 2.0. Naturally, there has been counted also with the fact that the services will be used in software applications designed by professional programmers. Later, the concept of software services was supported by the enterprise concept of the SOE type (Service oriented Enterprise) and by the creation of the SOA paradigm.Many computer scientists, including Thomas Erl – doyen of SOA, do not understand SOA either as an integrated technology or as a development methodology. Proofs of this statement are in the following definitions.SOA is a form of technology architecture that adheres to the principles of service – orientation. When realized through the Web services technology platform, SOA establishes the potential to support and promote these principles throughout the business processes and automation domains of an enterprise (Erl, 2006). Thomas Erl (Erl, 2007) has expressed the idea of SOA implementation using the following definition.SOA establishes an architectural model that aides to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of strategic goals associated with service-oriented computing. Nevertheless the key principles, on which SOA is constructed (Erl, 2006), are not significantly reflected in any of the previous definitions. Some of the mentioned principles are still included at least in the more free definitions of SOA, for example (Barry, 2003).A service-oriented architecture is essentially a collection of services. These services communicate with each other. The communication can involve either simple data or it could two or more services coordinating some activity. From the above mentioned we can pronounce a brief description of SOA. “SOA is an architectural style for consistency of business process logic and service architecture of the target software.”It is a complex of means for solution of special analysis, design, and integration of enterprise applications based on the use of enterprise services. The service solutions of the classic business process logic are, of course, based on the application of at least seven key principles of SOA (free relations, service contract, autonomy, abstraction, reusing, composition, no states). Key attributes of SOA are verbally described in (Erl, 2006). They are so important that a separate article should be devoted to their nature and formalization. On the other hand, there is also clear that each service solution of business logic should respect the principles published in SOA Manifesto, 2009, which are essentially derived from the key principles of SOA.In many publications there are given the SOA reference models usually composed of several layers (presentation layer, business process layer, composite services layer, application layer) giving a meta idea of SOA implementation. Perfect knowledge of the business process logic is a necessary condition for the development of a proper service solution. The different types of business processes should be described in the necessary details and contexts.Interestingly, the SOA paradigm does not provide its own method of finding and describing business processes by giving a layered transparent business process diagram. On the other hand, the methodology provides deep understanding of not only the characteristics of services, but also their functionality and implementation of the key principles of SOA (Erl, 2006).Let us assume that the required process diagrams can be achieved by using some of the advanced methods and descriptions. Among many other methods and description, we can introduce for example methods as Eriksson–Penker Business Extensions, ARIS, BORM (Business Object Relation Modeling) and description as BPMN (Business Process Modeling Notation).This offers the idea of using these methods and descriptions for the SOA paradigm for the purposes of process models conversion into schemes of services with built-in orchestration. Conversion of transformations should be based on the knowledge of two artifacts. The first is the output artifact – everything what diagram process provides for the target service scheme and the second is the input artifact – all what service schemes need.The issue of conversion transformations is the main topic of this contribution. Their implementation will allow software companies to move forward in the creation of service production and it gives a new view of the enterprise functionality in a service solution to company management.
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Bailey, Donald B., Virginia Buysse, Rebecca Edmondson, and Tina M. Smith. "Creating Family-Centered Services in Early Intervention: Perceptions of Professionals in Four States." Exceptional Children 58, no. 4 (1992): 298–309. http://dx.doi.org/10.1177/001440299205800403.
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This article describes professional perceptions of the current status of family involvement in early intervention programs in four states. Significant discrepancies between current and ideal practices were found in four dimensions: parent involvement in decisions about child assessment, parent participation in assessment, parent participation in the team meeting and decision making, and the provision of family goals and services. In identifying barriers to ideal programs, professionals most frequently mentioned family barriers (35.8%) and system barriers (35.1%). Professional barriers, or those related to a lack of skill, accounted for only 14.8% of the barriers mentioned.
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Nikolic, Jasmina. "Services for children and specialized organization for disabled persons and Roma in Belgrade." Temida 10, no. 2 (2007): 29–40. http://dx.doi.org/10.2298/tem0702029n.
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This paper presents the results of the survey on services for children and organizations specialized for disabled persons and Roma in Belgrade, with special emphasis on programs relevant for crime victims. This survey was conducted during 2006 and 2007 by Victimology Society of Serbia. In introduction, the author gives a short review of research methodology. In the next three parts of the paper, the author presents results of the survey on services for children, disabled persons and Roma in Belgrade, with special emphasize on specific fields of work of each organization. Finally, in conclusion, the author summarizes the data, analyzing them in connection to the current activities of VDS info and victim support service, and gives recommendations for possible solutions of further development of the Service related to the mentioned categories of victims. .
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Lindemane, Marija. "Reexport of financial services." Equilibrium 5, no. 2 (2010): 63–77. http://dx.doi.org/10.12775/equil.2010.025.
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The present article deals with the research of the concept of “reexport of financial services” in banking, the examples of its practical expression and influence on economical processes. For theoretical formulation of the “reexport of financial services” concept the author uses method of inductive evidence to compare the concepts of export and reexport of goods and services, as well as analyzes historical information on the given subject. Special attention is paid to the comparison of “reexport of financial services” with “reexport of capital”. The above mentioned research resulted in the author’s derivation of reexport theory. As practical examples of reexport of financial services the author quotes current schemes used by Latvian banks in their work with fast money transfers and with financial instruments trading on global markets. The article is completed by a disclosure and survey of positive and negative aspects of the influence of reexport, including financial services, on both subjects of economics and economy as a whole.
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Hu, Mu Hai, Shu Qin Cai, and Ting Ting Tan. "Customer Segmentation Based on Context Preference Mining for Mobile Service." Advanced Materials Research 186 (January 2011): 348–52. http://dx.doi.org/10.4028/www.scientific.net/amr.186.348.
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An increasing web services run in mobile context. Context may influence customer potential needs and buying behaviors in some specific situation. However existent customer segmentation method do not attach importance to context factors, which weakly support the development of context-sensitive mobile service . Therefore a mobile customer segmentation method based on context is proposed and validated by a case. The further research is mentioned in the end of the paper.
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Monastyrsky, Hryhoriy, and Liuba Turchyn. "SOCIAL MEDIA MARKETING AS THE INSTRUMENT OF PROMOTION OF ENTERPRISES AS TRANSPORT SERVICES PROVIDERS." Economic Analysis, no. 28(1) (2018): 258–64. http://dx.doi.org/10.35774/econa2018.01.258.
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The article aims to substantiate the expediency of Social Media Marketing use as an important tool for promotion and creation of a positive image of B2C by enterprises. They provide public transport services on the Internet, since these services are intended for consumption by the masses. The article substantiates the feasibility of Social Media Marketing use as a valuable tool for promotion of enterprises as the public transport service providers on the Internet and communication with the target audience. The article deals with creating a positive image of the above-mentioned enterprises among the masses. The most effective ways, tools and platforms of SMM activity of companies are suggested.
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Saienko, Maryna, Olena Hrechanychenko, and Lesya Prasol. "Management in the private clinics: impact of the health care reforming." Health Economics and Management Review 1, no. 2 (2020): 70–77. http://dx.doi.org/10.21272/hem.2020.2-08.
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This article aims to study the preconditions for establishing and functioning a private pediatric service in Ukraine. The authors analyzed the regulatory framework governing the private health care field. In the study framework, the authors characterized the controlling mechanism, determined the private pediatrician role in primary health care, identified the features of doing business under reforming Ukrainian medicine. The authors noted that the pediatrics service (particularly the private one) providing primary health care to children is essential for maternity and childhood care service. Thus, it is relevant to improve the work of the private pediatric service under medical reform in Ukraine. The study findings showed a decrease in the efficiency of the pediatric service in recent years due to the depletion of human, material and technical resources, problems in pediatricians training, etc. The mentioned above caused a decrease in occupational prestige and changed the pediatrician status. Despite that, the authors noted that the launching of the private doctors’ offices contributed to the qualified medical care quality. Therefore, medical staff and, especially, pediatricians are considered to be important and valuable resources in providing primary children health care under outpatient treatment. The authors concluded that the proactive private pediatrician status, behaviour and real actions are significant in ensuring quality medical services. In turn, that contributes to the health care system functioning under new development conditions of Ukraine. Given reforming Ukrainian medicine, the authors highlighted the necessity to reorganize it for creating a new model providing access to the necessary health care services to all Ukrainians. Besides, this model has to ensure high-quality medical services and affordability while maintaining socially acceptable public guarantees. Therefore, the mentioned above would contribute to the sustainable development of the medical field.
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Resque, Antonio Gabriel Lima, Marie-Gabrielle Piketty, Emilie Coudel, Samir Messad, and Christophe Le Page. "Co-production of ecosystem services through agricultural practices: perception of stakeholders supporting smallholders in the Brazilian Amazon." Cahiers Agricultures 30 (2021): 20. http://dx.doi.org/10.1051/cagri/2021006.
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This paper investigates the perceptions of a diversity of stakeholders supporting smallholders in the eastern Brazilian Amazon about ecosystem services and agricultural practices. Our results come from 30 semi-structured interviews with key stakeholders in two contrasting municipalities in this region (Paragominas and Irituia). We identified 17 different ecosystem services and 15 agricultural practices. Using a multidimensional scaling (MDS), we differentiated the stakeholders’ perceptions of co-production of ecosystem services. The most mentioned ecosystem services are food supply, regulation of water cycles, soil fertility and erosion prevention. Overall, there is a positive perception that agricultural practices are providing ecosystem services. Biodiversity-based practices are associated with the provision of a broad range of ecosystem services whereas mechanical-chemical practices are mainly linked to food supply. Use of fire, deforestation and use of chemical pesticides are perceived as having most negative effects on the provision of ecosystem services. The type of activity performed by the stakeholders and their municipality are the main factors influencing their perception of ecosystem services co-production. In conclusion, the concept of co-production of ecosystem services related to agroecosystems is relevant as local actors recognize a diversity of effects of agricultural practices on service provision.
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Kastelic, Miha, and Peter Peer. "Managing IT Services: Aligning Best Practice with a Quality Method." Organizacija 45, no. 1 (2012): 31–37. http://dx.doi.org/10.2478/v10051-012-0004-6.
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Managing IT Services: Aligning Best Practice with a Quality MethodManaging information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT services, but it does not explain how to achieve this effectively. This shortcoming can be overcome by complementing the framework with other quality approaches to service management. In this context several methodologies are mentioned including the use of Six Sigma (6s) methodology. The statistical nature of the Six Sigma methodology enables us to analyze the vast amount of data gathered from the field of IT. Only after these value-based metrics are obtained can the overall health of the IT service be determined and the necessary improvement measures made. The aim of this paper is to analyze in detail the two approaches. We will establish a common link between them, with it the opportunity to complement ITIL with the Six Sigma methodology, and consequently set foundations for introduction of necessary measurable changes.
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Vasilenko, N. V., A. J. Linkov, and O. V. Tokareva. "Clustering of services amid a growth in green consumption and digital technology use." E3S Web of Conferences 161 (2020): 01028. http://dx.doi.org/10.1051/e3sconf/202016101028.
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Clustering of services in the conditions of digital economy development is considered as a way of their integration with the purpose of increasing customer satisfaction, as well as that of strengthening the competitive position of service organizations based on the promotion of green consumption. Services are clustered with the aim of satisfying one main or several interconnected needs of individuals or businesses taking into account the degree with which the consumer influences the process of service delivery. This paper demonstrates how clustering of services can be used to solve sustainability problems. It is shown that digital technologies allow the service provider to customize a service to fit the needs and requirements of a particular consumer within the first type of clustering in the service sector, and they are also included in the service support of the main service within the second type of clustering. Moreover, these technologies have their own value for the consumer within the third type of clustering and provide tools for the fourth type of clustering. In general, digitalization promotes technologization and cooperation in service clusters. The authors suppose that further research can be done into how the types of clustering mentioned manifest themselves in different industries.
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M. Tak, Dr Reena, and Dr Atul Upadhyay. "Cloud Computing As an Emerging Paradigm in E-Learning: SWOT Analysis." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 7, no. 2 (2013): 1059–66. http://dx.doi.org/10.24297/ijmit.v7i2.3194.
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E-learning, also known as CBT (Computer-Based Training), IBT (Internet-Based Training) or WBT (Web-Based Training),refers to electronic learning where electronic devices like computer and technology like internet and its services play an important role in teaching and learning process. The content is delivered digitally with learning support and other services to the learner. To successfully implement this process, hi -tech devices and technological advancements need to be accommodated in due course. Huge investments in establishing all these resources became a bottleneck for medium and small scale institutions in India. Cloud computing emerged as a solution as it provide almost any service as a shared and pay per use resource. It provides resources and capabilities of information technology via services offered by cloud service provider through internet. In this paper, the authors study the e-learning scenario and cloud computing as a solution provider. The authors also did a quick Strength, Weakness, opportunity, Threat (SWOT) analysis for the above mentioned context.
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Davis, Amélie Yvonne, Andrew Freund, Sarah Lynn Dumyahn, Ryan Mendoza, Aura Muniz Torres, and Michelle Dawn Boone. "Parcel Management and Perceived Ecosystem Services and Disservices in the Exurbs of a Midwestern County in the United States." Land 10, no. 5 (2021): 448. http://dx.doi.org/10.3390/land10050448.
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Exurban development is a prominent land use in the United States of America, particularly in the Midwest, where much of it occurs on farmland and remnant woodlands. While exurbanization may affect ecosystem services, its impact could be modulated by management decisions made by residents. We aimed to uncover how exurban residents in a midwestern county perceived ecosystem services and disservices provided by their property based on 26 semi-structured interviews of landowners on parcels between 1 and 20 acres with a pond in unincorporated areas. We found the ecosystem services people associated most with their land are classified as cultural services (dominated by recreation services), while the most common mentioned disservices were classified as regulating disservices. Many ecosystem services that would be categorized as supporting or regulating services were not mentioned by interviewees, including microclimate stabilization, carbon sequestration, disease regulation, and maintenance of genetic diversity. Residents spent an average of 1.4 h/acre each week managing their properties. However, as parcel size and forest cover increased, the residents reported managing less surface area. Our study suggested that residents cultivate landscape features that directly benefit them and view many of the services that benefit regional biodiversity and ecosystem processes as disservices, which, to rectify, may require coordinated landscape-level management or local policies/incentives.
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Shalev, Ariel, Veerawat Phongtankuel, Elissa Kozlov, Megan Johnson Shen, Ronald D. Adelman, and M. C. Reid. "Awareness and Misperceptions of Hospice and Palliative Care: A Population-Based Survey Study." American Journal of Hospice and Palliative Medicine® 35, no. 3 (2017): 431–39. http://dx.doi.org/10.1177/1049909117715215.
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Background: Despite the documented benefits of palliative and hospice care on improving patients’ quality of life, these services remain underutilized. Multiple factors limit the utilization of these services, including patients’ and caregivers’ lack of knowledge and misperceptions. Objectives: To examine palliative and hospice care awareness, misperceptions, and receptivity among community-dwelling adults. Design: Cross-sectional study. Subjects: New York State residents ≥18 years old who participated in the 2016 Empire State Poll. Outcomes Measured: Palliative and hospice care awareness, misperceptions, and receptivity. Results: Of the 800 participants, 664 (83%) and 216 (27%) provided a definition of hospice care and palliative care, respectively. Of those who defined hospice care, 399 (60%) associated it with end-of-life care, 89 (13.4%) mentioned it was comfort care, and 35 (5.3%) reported hospice care provides care to patients and families. Of those who defined palliative care (n = 216), 57 (26.4%) mentioned it provided symptom management to patients, 47 (21.9%) stated it was comfort care, and 19 (8.8%) reported it was applicable in any course of an illness. Of those who defined hospice or palliative care, 248 (37.3%) had a misperception about hospice care and 115 (53.2%) had a misperception about palliative care. Conclusions: Most community-dwelling adults did not mention the major components of palliative and hospice care in their definitions, implying a low level of awareness of these services, and misinformation is common among community-dwelling adults. Palliative and hospice care education initiatives are needed to both increase awareness of and reduce misperceptions about these services.
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Koubek, Tomáš, David Procházka, and Jiří Šťastný. "Augmented reality services." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 7 (2013): 2337–42. http://dx.doi.org/10.11118/actaun201361072337.
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We assume that one of the key reasons is in the difference between a standalone application and a web service. Both architectures have some advantages and disadvantages. The Standalone application (e.g. Nokia/OVI Maps) provides the required functionality. From the user point of view, main asset of this “offline” approach is network connectivity independence. However, this kind of applications must be upgraded manually. Moreover, it is hard to get any data about the application usage because it requires additional actions from the user – data are usually acquired through conventional ways, such as email or web forms.The online service such as Google Maps (including its mobile application) can offer the same functionality as the offline application. Nevertheless, a permanent connection to provider servers is necessary. This can be taken as a drawback. On the other hand, usage data collection is easier and can be done without the user intervention. The data collection provides a valuable analysis basis of the user habits and needs. This analysis is necessary for design of a complex “user” based solutions such as Google Now.Augmented reality applications are usually based on the first mentioned approach. In this article, we describe our model of augmented reality as a service and compare its features with standalone solutions. Further, other important key aspects for large emergence of augmented reality services in a mainstream market are discussed.
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Putri, Desi Aeriani, and Sri Walny Rahayu. "Mekanisme Perlindungan Konsumen Usaha Asuransi oleh Otoritas Jasa Keuangan." Kanun Jurnal Ilmu Hukum 21, no. 1 (2019): 129–44. http://dx.doi.org/10.24815/kanun.v21i1.12412.
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Pasal 4 huruf c Undang-Undang Nomor 21 Tahun 2011 tentang Otoritas Jasa Keuangan disebutkan tujuan OJK agar keseluruhan kegiatan sektor jasa keuangan mampu melindungi konsumen antara lain di bidang usaha asuransi. Aturan lainnya disebutkan dalam Pasal 51 dan Pasal 52 Peraturan OJK Nomor 1 tahun 2013 Tentang Perlindungan Konsumen Sektor Jasa Keuangan disebutkan dalam melindungi konsumen OJK melakukan pengawasan secara langsung maupun tidak langsung terhadap penerapan perlindungan konsumen yang dilakukan pelaku usaha secara berkala. OJK melindungi tertanggung apabila adanya pengaduan dengan hanya memfasilitasi penyelesaian pengaduan sebagaimana diatur dalam Pasal 39 ayat (3) POJK No.1/2013. Upaya yang dilakukan yaitu mempertemukan para pihak untuk mengkaji ulang permasalahan yang timbul atas penolakan klaim. Apabila terjadinya kesepakatan maka kesepakatan dituangkan dalam Akta Kesepakatan. Namun, para pihak dapat menyelesaikan melalui pengadilan atau Badan Mediasi dan Arbitrase Asuransi Indonesia (BMAI) jika tidak tercapainya kesepakatan. Mechanism of Insurance Consumer Protection by the Authority of Financial Services The article 4 (c) of Law No. 21 of 2011 on Financial Services Authority (UU OJK) mentioned that the purpose of Financial Services Authority (OJK) is all of activities from all sector of OJK to be able to protect the consumers and society including insurance business sector. The other regulation which is mentioned in article 51 and article 52 of the regulation of Financial Services Authority (OJK) No. 1 of 2013 on the protection for the consumer of financial service sector mentioned that in term of protecting the consumer, the financial services authority (OJK) conducts direct and indirect supervision towards the implementation of consumer protection which is done by the business actors regularly. OJK protects the insured parties if there is a complaint by only facilitating the settlement of complaints as stipulated in Article 39 paragraph (3) POJK No.1 / 2013. The effort which is conducted is that to bring the parties together to review the problems arising from the rejection of claims. If an agreement occurs, the agreement should be stated in the deed of agreement. However, the parties could do the settlement through the court or the Indonesian Insurance Mediation and Arbitration Board (BMAI) if no agreement is reached.
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Aarabi, Mahta Alsadat, Kianoush Abdi, and Mohammad Saeed Khanjani. "Perceptions of the Parents of Children With Autism Spectrum Disorders and Healthcare Providers on the Challenges of Using Rehabilitation Services in Iran." Iranian Rehabilitation Journal 19, no. 1 (2021): 13–22. http://dx.doi.org/10.32598/irj.19.1.1234.3.
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Objectives: One of the most essential needs of children with Autism Spectrum Disorder (ASD) is using rehabilitation services. However, these services are associated with numerous challenges. The present study aimed to identify the perceptions of the parents of children with ASD and rehabilitation service providers about the challenges of using rehabilitation services in Iran. Methods: This was a qualitative study. In total, 27 participants were selected from the parents of children with ASD and rehabilitation service providers to these children, based on purposive sampling method; we considered maximum variation and sampling continued until data saturation. The necessary data were collected by semi-structured and in-depth interviews. The interviews lasted from July to December 2020 and MAXQDA was used for data analysis. Results: The challenges of children with ASD in accessing and using rehabilitation services were identified and categorized into 6 main classes, as follows: the lack of a systematic support system; the lack of commitment to observing professional ethics; neglecting the structure and policy of rehabilitation; the lack of comprehensive ASD diagnostic and rehabilitation protocols; inadequate knowledge and attitude, and the lack of feasible access to services. Discussion: Policymakers, service providers, and managers must be aware of the challenges of rehabilitation services for ASD; subsequently, they are expected to pay special attention to this issue. This study provided evidence for the above-mentioned groups for accessing and using rehabilitation services among ASD. Besides, the obtained data could help to improve the services they receive and their living conditions; ultimately, they help improve their quality of life.
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Maas, Steffen, Evi Hartmann, and Stefan Herb. "Supply chain services from a service-dominant perspective: a content analysis." International Journal of Physical Distribution & Logistics Management 44, no. 1/2 (2014): 58–79. http://dx.doi.org/10.1108/ijpdlm-11-2012-0332.
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Purpose – This paper aims to apply service-dominant logic thinking to the field of supply chain management (SCM) in order to classify, structure, and analyze different types of supply chain services (SCS) collected from interdisciplinary literature. The authors investigate how value is co-created between supply chain actors and develop research propositions regarding the influence of service type on value co-creation. Design/methodology/approach – Content analysis is employed to research SCS across 218 articles from 28 journals of logistics and SCM, service, finance and accounting, and information systems research. Findings – The occurrence of SCS within the literature is rising, and most SCS mentioned have a relieving as opposed to an enabling function. Also, SCS related to material and information flows dominate the field, whereas finances-flow-related services receive less attention. Finally, the paper provides evidence that different types of SCS require different management approaches. Research limitations/implications – Analyzing the literature and integrating different streams of research are only a first step towards building new theory. To test the developed propositions, further empirical research is encouraged. Practical implications – The paper offers implications for the management of different types of SCS from both the service provider ' s and service customer ' s perspective. Originality/value – The paper provides an interdisciplinary overview of the value proposed by different types of SCS. Furthermore, six service-dominant logic-based research propositions regarding the impact of service type on value co-creation are developed.
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Wahyuningsih, Lupi. "Analisis Kebutuhan Fasilitas X-Ray Terhadap Kepadatan Penumpang di Terminal I A Bandara Soekarno Hatta Sesuai dengan Level of Service." WARTA ARDHIA 36, no. 2 (2010): 197–208. http://dx.doi.org/10.25104/wa.v36i2.84.197-208.
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The length of the queue at the entrance to the departure terminal I-A is certainly going to reduce the sense of comfort for users of transport services in this Soekarno Hatta Airport. According to Director General of Civil Aviation SKEP Number 284/X/1999 About Airport Operational Performance Standards Associated with Service Level (Level Of Service) at the Airport as a basis for price policy air port services. for security checks of passengers and goods every passenger needs a long time wait 3 minutes 9 seconds. Relating to the above, more densely with I-A number of passengers in station, then research must be done about the needs of x-ray facility in accordance with the Level of service mentioned above. from the analysis it is recommended that airport operators to be able to provide the four x-ray facilities at the airport departure terminal I-A of Hatta Airport.
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Hu, Guangyu, Xueyan Han, Huixuan Zhou, and Yuanli Liu. "Public Perception on Healthcare Services: Evidence from Social Media Platforms in China." International Journal of Environmental Research and Public Health 16, no. 7 (2019): 1273. http://dx.doi.org/10.3390/ijerph16071273.
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Social media has been used as data resource in a growing number of health-related research. The objectives of this study were to identify content volume and sentiment polarity of social media records relevant to healthcare services in China. A list of the key words of healthcare services were used to extract data from WeChat and Qzone, between June 2017 and September 2017. The data were put into a corpus, where content analyses were performed using Tencent natural language processing (NLP). The final corpus contained approximately 29 million records. Records on patient safety were the most frequently mentioned topic (approximately 8.73 million, 30.1% of the corpus), with the contents on humanistic care having received the least social media references (0.43 Million, 1.5%). Sentiment analyses showed 36.1%, 16.4%, and 47.4% of positive, neutral, and negative emotions, respectively. The doctor-patient relationship category had the highest proportion of negative contents (74.9%), followed by service efficiency (59.5%), and nursing service (53.0%). Neutral disposition was found to be the highest (30.4%) in the contents on appointment-booking services. This study added evidence to the magnitude and direction of public perceptions on healthcare services in China’s hospital and pointed to the possibility of monitoring healthcare service improvement, using readily available data in social media.
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Aquino, Perfecto G., Revenio C. Jalagat, Doan Hoan Le, and Hoan Thin Thanh Ha. "Factors affecting the satisfaction of importers and exporters on e-tax payment procedures at Ho Chi Minh City’s customs department." Contaduría y Administración 66, no. 1 (2020): 236. http://dx.doi.org/10.22201/fca.24488410e.2021.2504.
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<p>The dramatic impact of E-commerce being the trend insofar as modern governance and management operations of most service agencies and entitites in most countries which in effect hastens the delivery of services for local and international clientele-customers. This study focuses on the service delivery in VietNam with the launching of its electronic tax payments both for its exporters and importers taking place in Ho Chi Minh City VietNam.<br />This study analyzes the factors affecting the satisfaction of importers and exporters on the quality of electronic tax payment services at the HCM city Customs Department, through the survey of 347 enterprises participating in electronic tax payment services. Research results show that there are 6 factors that affect the satisfaction of enterprises on the quality of electronic tax payment service: Trust; Sympathy; Service capabilities; Tangible Media; Transparency and Coordinate Implementation. In particular, Trust has the strongest impact and Transparency has the lowest impact. Key recommendations suggest thatv actions and plans for improvement should be undertaken taking into consideration the above-mentioned six factors in delivering its E-Tax Payment system to stakeholders.</p>
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Singh, Aarti, and Manisha Malhotra. "Agent based Resource Allocation Mechanism Focusing Cost Optimization in Cloud Computing." International Journal of Cloud Applications and Computing 5, no. 3 (2015): 53–61. http://dx.doi.org/10.4018/ijcac.2015070104.
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A cloud computing environment offers a simplified, centralized platform or resources for use when needed on low cost. One of the key functionality of this type of computing is to allocate the resources on an individual demand. However, with the expanding requirements of cloud user, the need of efficient resource computing is also emerging. The main role of service provider is to effectively distribute and share the resources which otherwise would result into resource wastage. In addition to the user getting the appropriate service according to request, the cost of respective resource is also optimized. In order to surmount the mentioned shortcomings, this paper proposes a new agent based optimized resource assignment algorithm which is not only responsible for searching comprehensive services but also considers reducing the cost of virtual machines which are consumed by on-demand services only.
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Chilimoniuk-Przeździecka, Eliza. "Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation." Folia Oeconomica Stetinensia 10, no. 1 (2011): 7–19. http://dx.doi.org/10.2478/v10031-011-0005-2.
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Offshoring in Business Services Sector Over the Business Cycle: A Case of Growth of the International Cooperation In this paper I analyze the role of business service offshoring in international cooperation over the recession. In business services - as described in Schumpeterian literature - external restructuring including resource and production relocation is more intensive during recession periods while intensive internal restructuring accompanies expansion periods. As external restructuring encompass business processes fragmentation and offshoring of services, I also argue - taking into account historical evidence - that current economic crisis would result in growing service offshoring in business service sector. I expect that many financial institutions would relocate part of their business processes abroad, where operating costs are lower, as they find that external restructuring via offshoring is the way to survive. This, in turn, will be the most possible result in growth of service offshoring projects located in CEE and Asia, as these two locations were the most attractive ones in recent years for service offshoring. The process is reflected by growth of FDI outflows from developed economies to CEE and Asia as well as growth of business and IT services trade between the mentioned economies. However, I also expect that in short run (one year perspective) we will experience tremendous decrease of FDI flows including investment in service offshoring, nevertheless the share of FDI flows related to service offshoring in total FDI flows will increase.
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Bawono, Bambang Tri. "LEGAL PROTECTION OF DOCTORS IN PROVIDING HEALTH SERVICES." International Journal of Law Reconstruction 4, no. 1 (2020): 24. http://dx.doi.org/10.26532/ijlr.v4i1.9634.
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Cases of alleged malpractice committed by doctors or health workers have become an interesting issue that has been widely discussed by the public. Malpractice is basically due to the emergence of differences in perception between patients and doctors or health workers. The research method used in this study is library research, library research limits its activities to library collections. While the approach used in this study is normative juridical, the results of the study mentioned that the standards that must be met by doctors to obtain legal protection are professional standards, operational procedures standards, and medical service standards. These three standards, doctors are also obliged to make informed consent as part of health service standards, and carry out the obligations as contained in Article 51 of Law No. 29 of 2004 concerning Medical Practice. In addition, doctors can be free from allegations of medical malpractice when providing health services in accordance with professional standards and operational procedures, providing medical services based on informed consent and the principle of non-vit inura volenti law or the assumption of risk, respectable minority rules and error of in judgment, as well as contribution negligence.
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Costetchi, Natalia, Aurelian Mihai Stanescu, Mihnea Moisescu, and Ioan Stefan Sacala. "A Holistic Vision of Medical Services and Information Support System Based on E-Healthcare Framework." Applied Mechanics and Materials 436 (October 2013): 497–504. http://dx.doi.org/10.4028/www.scientific.net/amm.436.497.
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Nowadays, Romania suffers a huge reform process in Health domain. In this context, there is a strong need to find efficient solutions to improve of the quality of medical services and to find an adequate calculation method for financing in order to equilibrate the relationship between the health care providers the patients satisfaction the cost for the service the final financing entity of the medical service. The integration of specific Information Technologies in this whole process is of a major importance that contributes to reaching the proposed target. On one hand, the institution responsible for establishing and documenting the tariffs for the medical services is involved in the relations: public financing body of health care medical services provider refunding of the contractual tariff. On the other hand, the relevant data and information are managed by the pylons of the Health System (composed by family medicine cabinet, hospital units, ambulatory medical units, laboratories etc.). Thus, it becomes crucial that both of the above mentioned perspectives to form, in this process, a whole.
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Yan Chi, Emily Chow, HONG LIP GOH, Lim Yee Wui, Lai Siew Fong, and Alexander Tay Guan Meng. "ONLINE IMPRESSIONS ON E-HAILING SERVICES: A STUDY ON POSITIVE AND NEGATIVE SENTIMENTS ON GRAB MALAYSIA AND GO-JEK INDONESIA ON TWITTER PLATFORM." Asia Proceedings of Social Sciences 6, no. 2 (2020): 183–87. http://dx.doi.org/10.31580/apss.v6i2.1323.
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The presence of mobile-internet has led to the emergence of the e-hailing industry. As the e-hailing services usage increased, it led riders to share their opinions or discontent after indulging in the services. Therefore, in this study, online sentiments on social media (Twitter) with specific keywords mentioned, were examined to identify the rider opinions towards the e-hailing services in both Malaysia and Indonesia. Service Quality (SERVQUAL) model was used as the foundation to examine the service quality offered by the e-hailing service providers. The dimensions included were: ‘Availability’, ‘Accessibility’, ‘Information’, ‘Comfort’, ‘Safety’, and the additional dimension of ‘Price’. All the data (tweets) collected were classified into either a positive or negative sentiment, and to respective dimensions manually, by referring to keywords. The results revealed that all the dimensions show a negative trend in both countries. ‘Comfort’ and ‘Availability’ was ranked the first in Malaysia and Indonesia respectively, and the results shown were due to riders demanded an e-hailing service that is available anywhere and anytime when they need it. The study results provide a strong reference to practitioners to improve on their service quality and allowed to identify which dimensions were concerned the most by the riders in both countries.
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Mutsonziwa, Kingstone, and Obert K. Maposa. "Mobile Money - A Catalyst for Financial Inclusion in Developing Economies: A Case Study of Zimbabwe using Fin Scope Survey Data." GIS Business 11, no. 3 (2016): 45–56. http://dx.doi.org/10.26643/gis.v11i3.3436.
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Mobile money in Zimbabwe has extensively extended the frontiers of financial inclusion to reach millions who were earlier excluded within a relatively short space of time. The growing use of mobile phones in transferring money and making payments has significantly altered the countrys financial inclusion landscape as millions who had been hitherto excluded can now perform financial transactions in a relatively cheap, reliable and secure way. The FinScope results found out that 45% of the adult population use mobile money services. Of those using mobile money, 65% mentioned that is convenient, while 36% mentioned that it is cheap. Mobile money is accessible. These drivers are in the backdrop of few or no bank branches in rural communities as well as time and cost of accessing the bank branches. In Zimbabwe, mobile money is mostly used as a vehicle for remittances. While some people are enjoying mobile money services, it is important to mention that there are still people who are excluded from the formal financial system. The reasons why people do not use mobile money are mainly related to poverty issues. Mobile money remains a viable option to push the landscape of financial inclusion in Zimbabwe and other emerging markets where the formal financial system might not be strong.
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Mutsonziwa, Kingstone, and Obert K. Maposa. "Mobile Money - A Catalyst for Financial Inclusion in Developing Economies: A Case Study of Zimbabwe using FinScope Survey Data." GIS Business 12, no. 1 (2017): 45–56. http://dx.doi.org/10.26643/gis.v12i1.3378.
Full textAbstract:
Mobile money in Zimbabwe has extensively extended the frontiers of financial inclusion to reach millions who were earlier excluded within a relatively short space of time. The growing use of mobile phones in transferring money and making payments has significantly altered the countrys financial inclusion landscape as millions who had been hitherto excluded can now perform financial transactions in a relatively cheap, reliable and secure way. The FinScope results found out that 45% of the adult population use mobile money services. Of those using mobile money, 65% mentioned that is convenient, while 36% mentioned that it is cheap. Mobile money is accessible. These drivers are in the backdrop of few or no bank branches in rural communities as well as time and cost of accessing the bank branches. In Zimbabwe, mobile money is mostly used as a vehicle for remittances. While some people are enjoying mobile money services, it is important to mention that there are still people who are excluded from the formal financial system. The reasons why people do not use mobile money are mainly related to poverty issues. Mobile money remains a viable option to push the landscape of financial inclusion in Zimbabwe and other emerging markets where the formal financial system might not be strong.
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Mutsonziwa, Kingstone, and Obert K. Maposa. "Mobile Money - A Catalyst for Financial Inclusion in Developing Economies: A Case Study of Zimbabwe using FinScope Survey Data." GIS Business 12, no. 2 (2017): 45–56. http://dx.doi.org/10.26643/gis.v12i2.3363.
Full textAbstract:
Mobile money in Zimbabwe has extensively extended the frontiers of financial inclusion to reach millions who were earlier excluded within a relatively short space of time. The growing use of mobile phones in transferring money and making payments has significantly altered the countrys financial inclusion landscape as millions who had been hitherto excluded can now perform financial transactions in a relatively cheap, reliable and secure way. The FinScope results found out that 45% of the adult population use mobile money services. Of those using mobile money, 65% mentioned that is convenient, while 36% mentioned that it is cheap. Mobile money is accessible. These drivers are in the backdrop of few or no bank branches in rural communities as well as time and cost of accessing the bank branches. In Zimbabwe, mobile money is mostly used as a vehicle for remittances. While some people are enjoying mobile money services, it is important to mention that there are still people who are excluded from the formal financial system. The reasons why people do not use mobile money are mainly related to poverty issues. Mobile money remains a viable option to push the landscape of financial inclusion in Zimbabwe and other emerging markets where the formal financial system might not be strong.
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Mutsonziwa, Kingstone, and Obert K. Maposa. "Mobile Money - A Catalyst for Financial Inclusion in Developing Economies: A Case Study of Zimbabwe using FinScope Survey Data." GIS Business 12, no. 4 (2016): 45–56. http://dx.doi.org/10.26643/gis.v12i4.3431.
Full textAbstract:
Mobile money in Zimbabwe has extensively extended the frontiers of financial inclusion to reach millions who were earlier excluded within a relatively short space of time. The growing use of mobile phones in transferring money and making payments has significantly altered the countrys financial inclusion landscape as millions who had been hitherto excluded can now perform financial transactions in a relatively cheap, reliable and secure way. The FinScope results found out that 45% of the adult population use mobile money services. Of those using mobile money, 65% mentioned that is convenient, while 36% mentioned that it is cheap. Mobile money is accessible. These drivers are in the backdrop of few or no bank branches in rural communities as well as time and cost of accessing the bank branches. In Zimbabwe, mobile money is mostly used as a vehicle for remittances. While some people are enjoying mobile money services, it is important to mention that there are still people who are excluded from the formal financial system. The reasons why people do not use mobile money are mainly related to poverty issues. Mobile money remains a viable option to push the landscape of financial inclusion in Zimbabwe and other emerging markets where the formal financial system might not be strong.
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Yani, Ahmad. "UTILIZATION OF TECHNOLOGY IN THE HEALTH OF COMMUNITY HEALTH." PROMOTIF: Jurnal Kesehatan Masyarakat 8, no. 1 (2018): 97. http://dx.doi.org/10.31934/promotif.v8i1.235.
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The era of globalization is now progressing very rapidly. One of the advances in information technology penetrated the health field. Use and utilization of this technology is one of the right solutions for problem solving public services. At least utilization of it will address the geographical, time and socioeconomic issues. Some research mentioned that the utilization of technology in the field of health can improve health service and can change health behavior. Information is a very important thing, because all things related to public health is information that is well managed and safe, so it takes a safe and smooth system for all information obtained can be used for the benefit of health services more optimal and can benefit the entire community
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Acuña, César J., Mariano Minoli, and Esperanza Marcos. "Integrating Web Portals with Semantic Web Services." International Journal of Enterprise Information Systems 6, no. 1 (2010): 57–67. http://dx.doi.org/10.4018/jeis.2010120205.
Full textAbstract:
Several systems integration proposals have been suggested over the years. However these proposals have mainly focused on data integration, not allowing users to take advantage of services offered by Web portals. Most of the mentioned proposals only provide a set of design principles to build integrated systems and lack in suggesting a systematic way of how to develop systems based on the integration architecture they propose. In previous work we have developed PISA (Web Portal Integration Architecture)—a Web portal integration architecture for data and services—and MIDAS-S, a methodological approach for the development of integrated Web portals, built according to PISA. This work shows, by means of a case study, how both proposals fit together integrating Web portals.
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Kumar, Sandeep, and Ravi Bhushan Mishra. "Web-based expert systems and services." Knowledge Engineering Review 25, no. 2 (2010): 167–98. http://dx.doi.org/10.1017/s0269888910000020.
Full textAbstract:
AbstractWeb-based expert systems (WBESs) provide the benefits of both expert system technology and web technology. The use of web services to deliver functionalities of WBESs allows the integration of these systems in web-portals. WBESs are used in a diversity of areas like engineering, management, medicine, agriculture, education, tourism, finance etc. A study on the various features of WBESs like knowledge-representation, reasoning, languages, implementation tools, use of various web services-related processes such as discovery, selection, composition etc. can result into some interesting conclusions. Presented work tries to fulfill the same purpose. The paper presents various WBESs classified according to their use of domain. The comparisons, observations, and assessments of these systems are presented by emphasizing the above-mentioned features of WBESs. A discussion on different web services-related processes and some representative techniques for performing each has also been provided to clarify their use in the WBESs. On the basis of assessments and surveys from different perspectives, some remarkable conclusions are drawn.