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Journal articles on the topic 'Methods of assessing the quality of hotel services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Rena, Sultanova, and Bakhishova Shahnaz. "METHODS FOR ASSESSING THE QUALITY OF HOTEL SERVICES." Actual Problems of Economics 1, no. 276 (2024): 16–22. http://dx.doi.org/10.32752/1993-6788-2024-1-276-16-22.

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The article, based on various sources, interprets methods for assessing the quality of hotel services. It determines that methods for assessing the constituent elements of service quality are based on the result and process of the service provision and identification of the quality characteristics of the service related to the conditions of service. The article systematizes the key parameters used to calculate the Customer Satisfaction Index (CSI), and also conducts a correlation and regression analysis of the relationship between the total income of hotels and hotel-type enterprises in the Re

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2

Krotenko, Tatyana Yu, Olga V. Lesnikova, and Margarita I. Kanunikova. "Service quality in the hospitality industry." Vestnik BIST (Bashkir Institute of Social Technologies), no. 4(61) (December 29, 2023): 77–83. http://dx.doi.org/10.47598/2078-9025-2023-4-61-77-83.

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Quality in the provision of hotel services has always been the main factor in customer satisfaction and loyalty. Despite the current political situation in the world, people continue to travel and visit hotels. Of course, the number of guests in hotels has recently decreased significantly, but this should in no way affect the quality of service. Hotel guest satisfaction is when the guest feels that the technical characteristics of the service are clearly tied to his expectations. Improving the quality of hotel services provided is critical to improving hotel service management in Russia's comp

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3

Olga, K. SLINKOVA. "Monitoring the quality of services in the hospitality industry: methodological aspect." Service plus 17, no. 2 (2023): 171–80. https://doi.org/10.5281/zenodo.8238079.

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The quality of services provided in the hospitality industry is the most important condition for the formation of competitive positions in the service market. This problem is widely covered in scientific publications of domestic and foreign authors, but it does not lose its relevance. Quality variability, which is a specific feature of services, requires constant monitoring and regulation, which is achieved through monitoring. The purpose of the publication is to analyze and substantiate scientific approaches to identifying indicators and methods for assessing the quality of services in the ho

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4

Asis Jr., Bayani O. De, and Rolando R. Calma. "Service quality dimensions of small-scale hotels and its impact on customers’ behavioral intentions: An assessment." Humanities Journal 2, no. 3 (2025): 2025011. https://doi.org/10.31893/humanitj.2025011.

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The objective of this study is to assess the service quality delivered by small-scale and Department of Tourism-accredited (DOT-accredited) hotels in the province of Bulacan and its impact on the behavioral intention ofr customers. Descriptive-correlational and quantitative research methods were applied. A total of 257 respondents were determined to be qualified and participated in the survey. Purposive sampling was used in the study. Pilot testing and expert validation were performed on the instrument. Additionally, using the SPSS software, the results were tallied up, encoded, and analyzed.

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Nikolaichuk, О. А., R. I. Aulina, and Ya S. Mysnik. "IMPROVEMENT OF SERVICE QUALITY MANAGEMENT IN A HOTEL INSTITUTION." TRADE AND MARKET OF UKRAINE, no. 1(53) (2023) (2023): 64–80. http://dx.doi.org/10.33274/2079-4762-2023-53-1-64-80.

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Objective. The purpose of the study is to investigate the theoretical and practical aspects of service quality management in hotel establishments and to propose directions for their improvement. Methods. In the research process, general scientific methods and techniques of research were used: analysis, synthesis, generalization, induction, deduction, abstract logical method, graphic and tabular methods (for a visual representation of the analyzed material), the Pareto method. Results. In the study is analyzed the main approaches to managing the quality of service in a hotel. The main methods f

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Wahyudi, Agung Deni, Sumanto Sumanto, Setiawansyah Setiawansyah, and Aditia Yudhistira. "Sistem Pendukung Keputusan Rekomendasi Hotel Bintang Tiga Menggunakan Kombinasi Entropy dan Combine Compromise Solution." Bulletin of Artificial Intelligence 3, no. 1 (2024): 16–25. http://dx.doi.org/10.62866/buai.v3i1.142.

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Three Star Hotels are lodging places that offer the perfect balance between comfort, adequate facilities, and affordable prices. With a friendly atmosphere and professional service, the hotel welcomes guests from various backgrounds warmly. One of the problems in choosing a Three Star Hotel is confusion due to variations in quality and facilities among hotels that have similar ratings. Although they share the same categories, the standards and services offered can vary greatly. This can make potential guests find it difficult to choose the right hotel that suits their preferences and needs. In

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7

Usmanova, Nasiba Akbarjonovna. "IMPROVING THE METHODOLOGY FOR ASSESSING QUALITY AND EFFICIENCY IN THE SERVICE SECTOR." International journal of trends in business administration 12, no. 1 (2022): 56–65. https://doi.org/10.5281/zenodo.6525366.

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The service sector in the world economy has a sustainable development trend, and special attention is paid to research in this area. In this regard, scientific areas such as improving the quality and efficiency of services, researching modern models of quality management, assessment of seasonality in the activities of hotels, improving innovative methods of improving quality in the industry, increasing the competitiveness of service enterprises are important. In the context of innovative development of the economy, the introduction of modern methods of improving the quality of services is an i

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Штулер, Ірина, and Валентин Костюк. "METHODS OF ASSESSING THE QUALITY OF THE HOSPITALITY INDUSTRY AS AN EMPIRICAL BASIS OF ITS COMPETITIVENESS." Actual Problems of Economics 1, no. 258 (2022): 86–93. http://dx.doi.org/10.32752/1993-6788-2022-1-258-86-93.

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The article is devoted to the study of the level of theoretical and methodological definition of methods of quality assessment of the hospitality industry, taking into account the peculiarities and determining the problems of ensuring its competitiveness. The hospitality industry is inextricably linked with the concept of providing quality services. Quality assurance is a long-term approach, and if companies in the hospitality industry want to be competitive, improving service quality should be made a priority. That is why the question of researching theoretical methods of assessing the qualit

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9

Povorozniuk, I., I. Kyryliuk, L. Neshchadym, O. Lytvyn, and A. Blahopoluchna. "FORMATION OF THEORETICAL AND METHODOLOGICAL FOUNDATIONS FOR THE DEVELOPMENT OF SERVICE INDUSTRY IN THE HOSPITALITY INDUSTRY." Sciences of Europe, no. 93 (May 25, 2022): 25–29. https://doi.org/10.5281/zenodo.6579846.

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The article is devoted to the study of issues related to the formation of theoretical and methodological foundations for the development of service industry in the hospitality industry. It is proved that servisology helps to substantiate the norms and rules governing relations in the field of service. Service as a system of individual service, provides a set of organizational, technical and technological activities that ensure the comfort of people's lives. It is determined that one of the main directions of further development of servisology can be called the development and application i

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Bradács, Aliz Ildiko, Florica Voiță-Mekeres, Lucia Georgeta Daina, Lavinia Davidescu, and Călin Tudor Hozan. "Assessing Patient Satisfaction with Hospital Services: Perspectives from Bihor County Emergency Hospital, Romania." Healthcare 13, no. 7 (2025): 836. https://doi.org/10.3390/healthcare13070836.

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Background/Objectives: The objective of this study is to assess overall patient satisfaction with hospital services, including cleanliness, ward conditions, and food quality. Another key goal is to determine patient willingness to return for future medical services and identify the factors influencing this decision. Moreover, the study explores the relationship between patient satisfaction and continuity of care, as indicated by previous hospitalizations. Methods: We conducted a retrospective cohort study to evaluate patient satisfaction at the Bihor County Emergency Clinical Hospital in Orade

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Lesnikov, A. I., E. A. Popodko, and A. A. Popodko. "SERVICE QUALITY FACTORS AND THEIR IMPACT ON CONSUMER BEHAVIOR." Intellect. Innovations. Investments, no. 1 (2025): 71–81. https://doi.org/10.25198/2077-7175-2025-1-71.

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The impact of service quality factors on consumer behavior in various segments of the tourism and hotel market is a poorly studied area in the industry. Existing organizational quality management systems at hospitality and tourism enterprises are not relevant in terms of changes in consumer behavior, and there is a significant lag behind socio-cultural and socio-economic trends in society. In the context of increasing competition in the hotel and tourism services market and the evolution of consumer preferences, the relevance of the research is due to the need to develop a factor model of serv

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12

Voroniuk, I. V. "Key Threats to Economic Security of Hotel and Restaurant Enterprises." Business Inform 6, no. 521 (2021): 145–50. http://dx.doi.org/10.32983/2222-4459-2021-6-145-150.

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The modern stage of the development of the world economy, the level of competition and innovation-technological development significantly affect the economic security of hotel industry enterprises. Today, for the effective and secure economic development of the hotel industry, it is necessary to ensure the safety of guests, employees and others; maintain brand reputation; form an environment of safety and sufficient transparency of the information resources of the enterprise for hotel guests. Modernity constantly forms new requirements for ensuring the economic security of hotel and restaurant

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Ganna, Bedradina, Nezdoyminov Sergii, and Ivanov Andrii. "Usability Audit Technology of Travel Agency Website." International Journal of Engineering and Advanced Technology (IJEAT) 9, no. 2 (2019): 5–8. https://doi.org/10.35940/ijeat.B3052.129219.

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In the context of growing competition in the market of tourist services, it becomes necessary to introduce digital technologies: booking tours with the help of on-line service, which saves time, speeds up the processing of the application and confirmation of the selected tour. The introduction of information technologies in the system of booking and reservation of hotels, air tickets requires the development of high-quality design and convenient search for consumers on the websites of travel companies. In the modern conditions of globalization of the tourist market, quality management of websi

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14

Druzhynina, Viktoriia, Ganna Likhonosova, Galyna Lutsenko, and Galyna Lutsenko. "Innovative Technology in Terms of Socio-Economic Value Diffusion: Accounting and Analytical Support." European Journal of Sustainable Development 9, no. 3 (2020): 476. http://dx.doi.org/10.14207/ejsd.2020.v9n3p476.

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The potential of using information technology for socio-economic development of the country and the life quality of every citizen is quite significant now in Ukraine. The aim of the article is to study the modern possibilities of using information technologies, namely, adaptations of accounting and analytical support in the conditions of diffusion of socio-economic values to increase the welfare of the population. The methods of divergence and convergence, rationality and irrationality were used in the work - to search for effective tools for regulating national and international financial rel

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15

Muhammad, S. R. "HOSPITALITY DYNAMICS: UNVEILING THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN Port Harcourt HOTELS." Interdisciplinary Research Journal of Management and Social Sciences 10, no. 3 (2023): 27–37. https://doi.org/10.5281/zenodo.8238574.

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Customer satisfaction is an essential metric for evaluating organizational performance and driving business success. The pursuit of optimized customer satisfaction has become a strategic imperative for businesses, as inadequate service quality can yield negative repercussions. In the context of the global economy, quality stands as a pivotal factor for organizational survival. Delivering exceptional service emerges as a victorious strategy, sustaining customer confidence and fostering competitive advantage. Service quality is often established during the customer-service personnel interaction

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16

STAVSKA, Yuliia, and Liudmyla YAKHNO. "FORMATION OF COMPETITIVE ADVANTAGES OF RESTAURANT BUSINESS IN UKRAINE UNDER THE CONDITIONS OF EUROPEAN INTEGRATION." "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", no. 2 (56) (June 29, 2021): 181–96. http://dx.doi.org/10.37128/2411-4413-2021-2-13.

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The article examines the process of intensive development and globalisation of the restaurant business in Ukraine as a part of the service sector of the economy exposed to many factors different in strength, duration and areas of influence in the context of European integration. The article is devoted to the consideration of positive and negative factors influencing the development of hospitality. Among them are extensive and intensive. The development of hotel-restaurant business, its impact on the quality of life of citizens of Ukraine is considered. Particular attention has been paid to the

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17

Yedeme, Kokebe, Melese Hailu Legese, Almaz Gonfa, and Somson Girma. "Assessment of Physicochemical and Microbiological Quality of Public Swimming Pools in Addis Ababa, Ethiopia." Open Microbiology Journal 11, no. 1 (2017): 98–104. http://dx.doi.org/10.2174/1874285801711010098.

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Background: From swimming pools, bathers may acquire many potential pathogens or may be affected by the physicochemical characteristics of water used during bathing. Hence, this study aimed at assessing the physicochemical and microbiological quality of public swimming pools located at different hotels and recreation center in Addis Ababa, Ethiopia. Method: A cross sectional study was carried out from February to May, 2016. Nine hotels and one recreation center which recognized to have public swimming services were included. A total of 60 swimming pool water samples from 10 swimming pools were

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18

Sabirov, D., and M. Smykova. "Innovative quality management methods of hotel services." ECONOMIC Series of the Bulletin of the L.N. Gumilyov ENU, no. 2 (2020): 99–107. http://dx.doi.org/10.32523/2079-620x-2020-2-99-107.

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19

CHEBOKSAROVA-SACHEK, R. A., and T. I. SHABANOVA. "STUDY OF MOTIVATION AND BEHAVIOR OF HOTEL SERVICE CONSUMERS FOR EFFECTIVE MANAGEMENT OF SERVICING QUALITY." Scientific Journal of the Academy, no. 1 (2023): 117–24. https://doi.org/10.36683/nz45.117-124.

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Hotel services market is characterized by increased attention to the individual characteristics of customers, which determine not only consumer choice at the stage of evaluating alternative accommodation, but also the degree of guests' satisfaction. The article presents a study of key groups of hotel services consumers. The main criteria for assessing the quality of service and factors affecting consumer behavior were identified. Different services specific to certain market segments provide an opportunity to improve the service quality increasing competitive advantage.

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20

Omar Ali, Siti Rapidah, Siti Norsuhaizam Norizan, Nur Shafini Mohd Said, Khalid Amin Mat, and Fatanah Jislan. "Assessing Customer Satisfaction Towards Service Quality in the Hospitality Industry." Jurnal Intelek 16, no. 1 (2021): 67–73. http://dx.doi.org/10.24191/ji.v16i1.365.

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It is proven true that the main subjects addressed by every service industry nowadays are service quality and customer satisfaction. Hence, virtuous customers’ evaluation of services is crucial for the firms. Delivering good quality service is leading to attain today’s competitive environment. This study attempts to assess the relationship between service quality and customer satisfaction in the hotel industry in Malaysia. SERVQUAL model of service quality has been used to measure the relationship between three independent variables namely Tangibility, Reliability and Responsiveness and a depe

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21

Komleva, N. S. "ASSESSMENT OF SERVICE QUALITY OF CONSUMERS OF HOTEL SERVICES." Scientific Review Theory and Practice 11, no. 6 (2021): 1711–22. http://dx.doi.org/10.35679/2226-0226-2021-11-6-1711-1722.

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The modern situation in the market of hotel services is characterized by high extent of the competition, in this regard hotels need to provide high-quality services. The happening processes in hotel economy cause need of search and introduction of new approaches, forms and methods of effective management of components of consumer appeal of hotels, formations of control systems of factors among which when choosing hotel the quality of the provided services is important. The research of quality of service of consumers of the hotel enterprise on the basis of modern methods and tools of assessment

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22

Nurpeisova, N. S., L. S. Nurpeisova, A. Ye Aitzhanova, and E. Bessekey. "The quality of hotel services as a category of the marketing paradigm." Bulletin of "Turan" University, no. 1 (March 24, 2025): 251–63. https://doi.org/10.46914/1562-2959-2025-1-1-251-263.

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The development of the hotel business, high requirements for the quality of hotel services, the dominant role of consumers of hotel services, the huge impact of innovative processes leads to the fact that hotel enterprises are forced to apply new methods and tools to improve quality, competitiveness and constantly improve the quality management mechanism. The Kazakhstani hotel business, depending on the increase in demand for hotel products, is increasingly forced to face consumer claims to price and quality. Competitiveness and high product quality are ensured by all marketing tools from desi

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23

Mazur, Volodymyr. "QUALITY MANAGEMENT OF SERVICES OF HOTEL AND RESTAURANT ENTERPRISES." Economic Discourse, no. 1-2 (June 30, 2023): 66–74. http://dx.doi.org/10.36742/2410-0919-2023-1-7.

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Introduction. Understanding and applying effective quality management methods is a key factor for customer satisfaction, ensuring their repeated involvement, and also improves the company's reputation, contributes to its competitiveness in the market and ensures the stable development of the hotel and restaurant industry to justify and improve the quality management processes of these enterprises in order to achieving a high level of service quality and satisfying customer needs. Methods. During the research process, various general scientific and specialized methods were employed, including i

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Kulyk, Andriy. "FACTORS OF INFLUENCE ON THE DEVELOPMENT OF HOTEL AND RESTAURANT BUSINESS IN UKRAINE." Economic discourse, no. 4 (December 2019): 58–67. http://dx.doi.org/10.36742/2410-0919-2019-4-6.

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Introduction. Since tourism in Ukraine in recent years has been turning into a dynamic and profitable sector of economic activity, the substantiation and search for ways to improve the quality of services in it is of particular relevance. Access to international markets for tourism services enhances interest and actualizes the study of factors affecting the quality of tourism services in Ukraine. Largely, the implementation of the task of substantiating ways to improve the quality of tourism services in general depends on the activities of the respective hotel and restaurant business instituti

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Vinnikova, V. V., and V. A. Vinnikova. "Investment Quality Assurance of Hotel Services: The Regional Aspect." Business Inform 8, no. 523 (2021): 29–39. http://dx.doi.org/10.32983/2222-4459-2021-8-29-39.

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The article considers the impact of investment assurance on the quality of hotel services. The quality of hotel services is researched; the volumes of investment by hotel enterprises are determined; a close relationship between investments in accommodation facilities and the quality of hotel services is determined. The quality of hotel services was assessed using the indicator of the specific weight of hotels that have a category, in the total number of hotels in the region and the quality of hotel services was evaluated based on customer reviews concerning hotel complexes, posted on the resou

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Gurov, S. A. "Feedback as a tool to manage change in hotel service on the example of a five-star hotel." Gostinichnoe delo (Hotel Business), no. 9 (September 30, 2022): 581–88. http://dx.doi.org/10.33920/igt-2-2209-04.

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The article deals with the problems of assessing the quality of hotel services. Attention is paid to the consumer loyalty index (NPS) and the guest satisfaction index (CSI). Using the calculation of these indices, an analysis was made of the Feedback Management Service project at the Mriya Resort & SPA hotel in 2021–2022. The algorithm is shown and proposals for its promotion are made.

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Бакашев, Э. Д., З. Р. Исраилова, and М. М. Якубова. "Methods of assessing the effectiveness of the organization of security of a hotel enterprise." Экономика и предпринимательство, no. 2(127) (April 11, 2021): 855–59. http://dx.doi.org/10.34925/eip.2021.127.2.170.

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В статье рассматриваются угрозы внешней экологической безопасности гостиничных предприятий и организационные аспекты обеспечения безопасности гостиничных комплексных услуг. Изучены особенности структуры деятельности предприятий по оказанию охранных услуг и обозначена тенденция развития этого направления. Можно также сказать, что в статье учтены особенности внешней и внутренней среды гостиничного бизнеса предприятия. Выделена характеристика основных финансово-экономических факторов, влияющих на деятельность предприятий гостиничного бизнеса. Авторы определили, что изучение внешней среды является

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Ivanov, A. A. "Methods for improving the quality of services in the hotel business." Gostinichnoe delo (Hotel Business), no. 6 (June 6, 2023): 344–58. http://dx.doi.org/10.33920/igt-2-2306-03.

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The hospitality and tourism industry today, being one of the existing areas of business activity, is a constantly developing and growing business area, due to the large range of services provided. The hotel business is not only a direct direction for the development of the market as a whole, but also a potential and long-term way to increase the state budget. In this article, the author considers the factors affecting the quality of service in the hotel business, as well as methods for improving it.

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Stoyko, Igor, and Roman Sherstiuk. "14 principles of Wilhelm Edwards Deming for quality management of hotel and restaurant ambassador." Socio-Economic Problems and the State 22, no. 1 (2020): 66–78. http://dx.doi.org/10.33108/sepd2020.01.066.

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The possibility of implementing a quality management system in the hotel and restaurant complex of Ukraine based on the William Edwards Deming’s principles of quality management to meet the requirements of ISO 9000 quality standards and Hazard Analysis and Critical Control Points (HACCP) is substantiated in the article. The purpose of the study is to adapt the William Edwards Deming’s principles of quality management to their implementation in the hotel and restaurant business to ensure the stability of services quality in the modern market, the orientation of managers on creation of condition

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Zatsepilina, N. P., E. N. Kovaleva, М. Е. Sekhniev, Е. V. Viskova, and A. S. Evsyukova. "Mathematical models for improving the quality of services in hospitality industry." Lizing (Leasing), no. 2 (April 15, 2024): 26–32. http://dx.doi.org/10.33920/vne-03-2402-06.

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The article discusses the importance of developing a high-quality hotel product in the context of modern requirements for technical, technological, and environmental standards. The paper identifies key parameters that influence the assessment of the quality of a hotel offer, such as the location of the hotel, range of services, infrastructure, service technologies, pricing, and others. In addition, various mathematical models are considered, including a customer satisfaction assessment model, a demand forecasting model, a pricing optimization model, an inventory management model, and others, w

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Kruglyak, A. V., and N. N. Tereshchenko. "DEVELOPMENT OF SCIENTIFIC AND METHODOLOGICAL APPROACHES TO ASSESSING THE QUALITY OF HOTEL SERVICES." Вестник Алтайской академии экономики и права 3, no. 5 2022 (2022): 355–61. http://dx.doi.org/10.17513/vaael.2218.

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КРАСНОВА, М. В. "FEATURES OF THE RESALE OF LUXURY FASHION BRANDS IN MODERN CONDITIONS." Экономика и предпринимательство, no. 1(150) (May 27, 2023): 833–36. http://dx.doi.org/10.34925/eip.2023.150.1.165.

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В статье представлен анализ современного состояния рынка гостиничных услуг, отражены статистические данные отрасли. Выявлены ключевые тенденции развития рынка гостиничных услуг. Среди обосновываемых тенденций такие, как повышение спроса на гостиничные услуги, обострение конкуренции, развитие малых форм размещения, в том числе хостелов. В рамках работы описаны результаты изучения факторов выбора хостелов потребителями, оценки качеств предоставляемых услуг, перспективные направления его развития. Сделаны выводы об основных проблемах и возможных путях развития гостиничных предприятий такого типа.

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Nikolaichuk, О. А., G. O. Gorina, M. O. Тkalenko, and K. S. Fedan. "ANALYSIS OF THE HOTEL INDUSTRY ESTABLISHMENTASSORTMENT POLICY: THEORETICAL AND PRACTICAL ASPECTS." TRADE AND MARKET OF UKRAINE, no. 1(55) (2024) (June 30, 2024): 107–24. http://dx.doi.org/10.33274/2079-4762-2024-55-1-107-124.

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Objective. The objective of the article is the analysis of theoretical and practical principles of the hotel industry establishment assortment policy evaluation. Methods. The following research methods and techniques are applied in the research process: analysis, synthesis (to substantiate the existing theoretical approaches to evaluating the assortment policy of the hotel industry establishment), generalization and systematization (to identify the available scientific approaches, identify trends in the hotel industry establishment services assortment management under study), comparison (when

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Binarkaheni, Suyik. "A Language Appraisal of Hotel Web Pages in Indonesia Five Starred Hotels: Interpersonal Meaning." NOBEL: Journal of Literature and Language Teaching 10, no. 1 (2019): 52–70. http://dx.doi.org/10.15642/nobel.2019.10.1.52-70.

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This article aims to examine the interpersonal meaning of hotel web pages using the Appraisal framework in the view of assessing the frequent occurrence of the appraisal subsystem in the text. The employment of attitudinal, graduation and engagement of text construe the alignment. They explain how the hotel introductory text construction does align the reader. Martin & White (2005) argued that appreciation reaction framework determines interpersonal significancies. The emotive prosody of this appreciation reaction is “it grabs me”, decorative, and then “I want it” (Martin & White, 57:2

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Dłubakowska-Puzio, Ewa K., Michał Karpuk, and Kamil Puzio. "Analysis of Tourism Service Quality in Kołobrzeg Region by Means of Time Series Models." Comparative Economic Research. Central and Eastern Europe 15, no. 4 (2013): 31–44. http://dx.doi.org/10.2478/v10103-012-0024-8.

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The aim of the given paper is to present the analysis of tourism services by means of time series models and forecasting of evaluation of tourism services. Tourism services are analysed according to various parameters: hotel stay price, hotel services quality (such as cleanness of rooms, check-in, information provision etc.), catering quality and medical service quality. The research has been undertaken on the basis of responses of foreign guests of 13 hotels in Kołobrzeg region taken from 1400 questionnaires divided according to age and sex of respondents. Various econometric models were used

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Makovetska, Natalia, Daryna Liuta, and Anastasiia Diadechko. "PECULIARITIES OF PROVIDING SERVICES IN ACCOMMODATION INSTITUTIONS." GEOGRAPHY AND TOURISM, no. 65 (2021): 3–8. http://dx.doi.org/10.17721/2308-135x.2021.65.3-8.

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The purpose of this work is to characterize the features of the provision of services in accommodation establishments. Method. The study used general scientific methods, including analysis, scientific synthesis, analytical method, methods of comparison and generalization. Peculiarities of providing services in accommodation establishments are considered. The most important features of services in accommodation establishments are determined. The article considers the features of hotel service. Thorough definitions of such concepts as service, hotel service, quality, key service technologies, cu

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Nugraha, Agus Martha Di, Ni Luh Eka Armoni, I. Nyoman Winia, and I. Gede Mudana. "Analysis of Guest Satisfaction towards the Quality of Bartender Services." International Journal of Glocal Tourism 1, no. 2 (2020): 61–68. http://dx.doi.org/10.58982/injogt.v1i2.29.

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Purpose: This research is to determine the level of guest satisfaction with bartender services and efforts to increase guest satisfaction at a 5 star hotel bar in Jimbaran tourist area, Badung, Bali, Indonesia. Research methods: Data are obtained by distributing questionnaires to 50 respondents. The data were then processed by SERVQUAL and Important-Performance Analysis techniques presented with Cartesian Diagrams. Findings: The guest satisfaction with bartender services at the hotel bar as a whole is high indicated by the act that a positive SERVQUAL score gap was more than the ne

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Sushma Devi, Mathangi, Sharique Sarwar, and Kammuluri Babu Raja. "Assessing the Quality of Outpatient Services." International Journal of Health Sciences and Research 14, no. 11 (2024): 147–52. http://dx.doi.org/10.52403/ijhsr.20241114.

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Aim: This study aims to review research journals on assessing the quality of outpatient services in hospitals, with the aim of continuous improvement. Methods: Methods used by various researchers and authors are reviewed by searching electronic databases. The selection criteria adopted were particularly relevant to the five years between 2020 and 2024. Results: Researchers and authors carried out their work and reported the improvement in the quality of outpatient services. Conclusions: This paper provides information about using software to access the quality of outpatient services. Informati

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Aga, Šerif. "THE QUALITY OF PRODUCTS AND HOSPITALITY SERVICES IN DRAGASH MUNICIPALITY." KNOWLEDGE INTERNATIONAL JOURNAL 31, no. 6 (2019): 2035–40. http://dx.doi.org/10.35120/kij31062035a.

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The purpose of this paper is to point out the quality of products and services in the business of tourist companies (Meka and Arxhena) in the municipality of Dragash, as well as their influence on the promotion of competitive advantages that will affect the creativity, breadth of product range, top service and quality, as well as branding. The apartments are located in a series that offer a complete service to guests. Hotel, as well as other companies in tourism, are exposed to significant and rapid changes, thanks to the quality of the business of the touristic ambiance. Subject research. The

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DYAKONOVA, Andzhela, Liudmyla TITOMYR, Yuliia KHALILOVA-CHUVAIEVA, and Olena KOROTYCH. "STANDARDISATION AND JUSTIFICATION OF PRODUCT AND SERVICE QUALITY MANAGEMENT IN THE HOTEL AND RESTAURANT INDUSTRY." "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", no. 4(58) (December 24, 2021): 67–82. http://dx.doi.org/10.37128/2411-4413-2021-4-4.

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The hospitality industry is a fast-growing sector of the economy, which contributes to the development of other sectors of the country’s economy. Cultural and business relations of Ukraine with other countries are expanding, the number of tourists requiring accommodation and service facilities meeting international standards is growing. Therefore, attention to the quality, safety, competitiveness and standardisation of hotel services has recently increased. The main task of hospitality industry enterprises is to serve guests of our country providing them with accommodation, arranging business

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Kudryashov, M. A., R. S. Ayriev, and A. V. Prokopenkov. "Approbation of Methods for Assessing Transport Services Quality." World of Transport and Transportation 17, no. 2 (2019): 154–64. http://dx.doi.org/10.30932/1992-3252-2019-17-2-154-164.

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The article presents the results of approbation of the methodology for assessing the quality of public service by urban passenger transport of municipal routes, which are assigned to commercial enterprises under the new management model, regarding the city ofMoscow. The model provides for provision of services of regular transportation of passengers and baggage on the basis of public contracts with city administration. According to the results of a previously performed hierarchical cluster analysis, where the Euclidean distance with a single rule for cluster unification was used as a measure o

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Ferraz, Natália de Almeida, Fagner José Coutinho de Melo, Taciana de Barros Jerônimo, André Philippi Gonzaga de Albuquerque, and Denise Dumke de Medeiros. "Evaluation of quality of service: real case in the hotel fitness center." Revista Brasileira de Pesquisa em Turismo 12, no. 1 (2018): 1–27. http://dx.doi.org/10.7784/rbtur.v12i1.1360.

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The justified purpose of the theme: The number of companies in the service sector has been increasing steadily in recent years. At the same time, consumers are increasingly demanding quality of services offered by the various providers in the market. Customer satisfaction is fundamental to the success of these organizations, and for this reason, the adoption of specific techniques for assessing quality of services is necessary. Purpose: this article aims to develop a framework to support hotel management. Methodology/Design: The study used an adaptation of the classic SERVQUAL model for the ev

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Mardhotillah, Rachma Rizqina, Denis Fidita Karya, and Laila Alfi Sahrin. "Service quality analysis as sustainable marketing strategy at Hotel X in Surabaya." Bali Medical Journal 12, no. 3 (2023): 3294–97. http://dx.doi.org/10.15562/bmj.v12i3.4469.

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Introduction: Hotel X in Surabaya is one of the hotels located in the city center. Over time, many competitors have star equivalent to hotel x. The services provided by hotel x are felt to be decreasing as evidenced by the many negative reviews obtained by Hotel X. This study analyzes the quality of service on customer satisfaction at Hotel X Surabaya. Methods: The method used to identify and prioritize customer satisfaction is the SERVQUAL (Service Quality) method using five dimensions, namely tangible, reliability, responsiveness, assurance, and empathy. The analytical method used is descrip

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Nagaichuk, Nelia, Oleksandr Yakushev, and Ludmila Ternova. "INCLUSION OF HOTEL SERVICES IN THE CONTEXT OF ENSURING THEIR QUALITY." Actual Problems of Economics 2, no. 281 (2024): 91–106. https://doi.org/10.32752/1993-6788-2024-2-281-91-106.

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The article examines the multifaceted process of hotel service quality management, covering the organizational, economic and social aspects of the activities of hospitality enterprises. The relevance of restoring the financial and economic stability of hotel enterprises in post-war Ukraine is emphasized, taking into account possible crisis phenomena. Service quality management should include measures aimed at increasing the efficiency of resource use, reducing costs and optimizing processes, which will help enterprises adapt to new conditions and ensure sustainable development. Effective hotel

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BOVSH, Liudmila, and Mariia KULYK. "COMPLIANCE OF HOTEL BUSINESS PROCESSES UNDER PANDEMIC CONDITIONS." Herald of Kyiv National University of Trade and Economics 133, no. 5 (2020): 58–67. http://dx.doi.org/10.31617/visnik.knute.2020(133)05.

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Background. New challenges related to the global pandemic have led to the need to create new requirements for the implementation of activities that are projected to become a new standard of hotel services and a new criterion for the quality of services in the next few years. A posteriori scientific developments, institutional regulations and practical results are gradually being introduced into the business philosophy and gaining relevance. Therefore, they can be used as a priori probabilities to build a system of compliance control of business processes, which correlate with the maintenance o

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Wang, Tsai-Chiao, Ta-Wei Tang, and Jen-Son Cheng. "Art-oriented model of hotel service innovation." International Journal of Contemporary Hospitality Management 30, no. 1 (2018): 160–77. http://dx.doi.org/10.1108/ijchm-02-2016-0059.

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Purpose The development of artistic services is often unsuccessful because quality artistic services are characterized by offering new experiences to customers and pursuing excellence of the performing services in the details. To successfully facilitate developing artistic services, this study builds an ambidextrous service innovation and service effectiveness (ASISE) model that describes the processes and steps of art-oriented services development. Design/methodology/approach A case study was conducted on Relais & Châteaux (R&C) hotel membership in Taiwan to better understand the step

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Strygul, Larysa, Tetiana Zhadan, and Natalіia Yakymenko-Tereshchenko. "INNOVATIONS IN QUALITY MANAGEMENT BUSINESS PLANNING LOGISTICS OF HOTEL AND RESTAURANT SERVICES." Bulletin of the National Technical University "Kharkiv Polytechnic Institute" (economic sciences), no. 4 (June 30, 2024): 3–7. https://doi.org/10.20998/2519-4461.2024.4.3.

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On the basis of a set of studies, the author analyzed the current state and prospects for the introduction of quality management innovations in the business planning of the logistics of hotel and restaurant services, as one of the important tools for stimulating the recovery and increasing the efficiency of the hospitality sector, taking into account modern approaches to the formation of the components of business planning on the basis of theory service quality management. The conducted author's research made it possible to determine that quality has become a decisive indicator of the competit

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Stefko, Robert, Richard Fedorko, Radovan Bacik, Martin Rigelsky, and Maria Olearova. "Effect of service quality assessment on perception of TOP hotels in terms of sentiment polarity in the Visegrad group countries." Oeconomia Copernicana 11, no. 4 (2020): 721–42. http://dx.doi.org/10.24136/oc.2020.029.

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Research background: In the developed countries, the services sector, which also includes the accommodation services, is a significant source of the gross national product. Tourism can be perceived as an important determinant of countries' economies, so attention paid to the needs of clients is at least necessary and beneficial. Purpose of the article: The aim of the study is to assess the quality of services provided and the perception of the hotel from the point of view of the accommodated clients. This objective was fulfilled by determining the effect of selected indicators of percept

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STEPANOVA, Olena, and Oleksii TONKYKH. "MANAGEMENT OF THE INNOVATIVE PROVISIONING PROCESS QUALITY OF TOURIST AND HOTEL-RESTAURANT BUSINESS SERVICES." Management 38, no. 2 (2024): 31–47. http://dx.doi.org/10.30857/2415-3206.2023.2.3.

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PRESENTATION AND PURPOSE OF THE STUDY. At the current stage of recovery of the national economy of Ukraine, it is impossible to form a concept of ensuring innovative development, to achieve long-term results of the tourism and hotel-restaurant business without constant updating and improvement of applied technological and management processes, constant expansion of the range of services provided, and identification of new opportunities for effective development Scientific and technical progress, the creation of new innovative management technologies, the development of innovative production in

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Dukhovnaya, Lilia L., Galina M. Dekhtyar, Elena V. Logvina, and Olga V. Prochorova. "Innovations in the hotel business as a factor of increasing the competitiveness of a hotel enterprise." Services in Russia and Abroad 18, no. 1 (2024): 223–38. https://doi.org/10.5281/zenodo.11216248.

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<em>The World Tourism Organization (UNWTO) considers the introduction of innovations, aimed primarily at the application and development of hotel technologies, classification of hotels, spread of hotel chains, training of personnel in hospitality, etc., to be among the most important methods of managing the hospitality industry. Currently, the role of innovation in the hotel business has increased significantly. This is explained by the fact that in a market economy, the introduction of innovative projects in the hotel industry is an effective method of competition. Implementation of innovatio

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