Relevant bibliographies by topics / Mobile banking services / Dissertations / Theses
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Dissertations / Theses on the topic 'Mobile banking services'

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Published: 4 June 2021
Last updated: 25 July 2025

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1

Poroye, Adeola Oluwaseyi. "Secure contactless mobile financial services with near field communication." Thesis, University of the Western Cape, 2011. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_3849_1320751857.

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2

Tschiemer, Robert-Alexander. "Mobile Banking Can Financial Services Be Extended to Africa's Unbanked? /." St. Gallen, 2009. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/01654821002/$FILE/01654821002.pdf.

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3

Peevers, Gareth James. "Usability design of Short Message Service (SMS) mobile phone banking." Thesis, University of Edinburgh, 2010. http://hdl.handle.net/1842/7585.

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The financial services sector is investing considerable sums of money into mobile banking services, but the uptake by customers has been low. The cost to benefit ratio of mobile banking is highly unsatisfactory when the costs of developing and managing the channel are considered. Many of the advantages of Internet banking are shared by mobile banking e.g. control and time saving. Mobile banking also offers higher convenience with the ability to carry out banking whenever and wherever you are. It is hoped that mobile banking can be as successful as Internet banking. A major factor in the low ad
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4

Gustafsson, Anders, Mattias Wramsmyr, and Mikaela Claesson. "Mobile Financial Services : Opportunities in Electronic Banking from Wireless Computing Technology." Thesis, Jönköping University, Jönköping International Business School, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-221.

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<p>Bankindustrin är ett typiskt exempel på en industri som har tjänat otroligt mycket på information- och kommunikationsteknologiapplikationer. Dessa applikationer tar formen av Internet-baserad banktjänst, som inkluderar transaktioner av värdepapper, kontouppgifter, presentation av räkningar och betalningar samt transfereringar mellan konton och individer.</p><p>Mobila banktjänster är den naturliga förlängningen av dessa typer av tjänster. Med utvecklingen av digitala trådlösa teknologier, som mobiltelefonen, är mobil Internettillgänglighet nu förverkligad.</p><p>Denna uppsats undersöker den
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5

Kanagwa, James R. "Establishing Mobile Financial Services in Ethiopia." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2319.

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Mobile phone service is increasing among low income populations; however, with over 1 billion mobile service users worldwide, many people still lack banking services. Banks do not reach out to the poor because of the high operational costs involved. Scholars and industry practitioners have indicated that mobile phones could be an alternative channel for delivering financial services to the less advantaged and unbanked, without requiring a traditional bank with a branch network. The purpose of this bounded case study was to explore the strategies bank managers used to implement the new mobile b
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6

Tshitenge, Mbali Paulinah. "Mobile banking and the financial services needs of the poor : an adoption framework." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/27166.

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“Over the past ten years, ITCs have become an important element in sustaining economic growth and poverty reduction through increasing efficiencies, enabling the delivery of social services, or creating new sources of income and employment” (Fourati, 2009, p. 37) . m-banking is one such technological development that has a potential to increase economic participation by low-income consumers. This research examines the factors influencing the adoption of mobile banking by low-income consumers in South Africa, with a special focus on the banking needs of the poor. The research framework was adap
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7

Theilen, Frank. "Geschäftsmodellbasiertes Konvergenzmanagement auf dem Markt für mobile Financial Services /." Wien [u.a.] : Springer [u.a.], 2004. http://www.gbv.de/dms/zbw/461929406.pdf.

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8

Nel, Jacques. "Cellphone banking adoption and continuance of use in an internet banking context : a study of consumers'cross-channel cognitive evaluations." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80290.

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Thesis (PhD)--Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: The convergence of the Internet, wireless technologies, and mobile devices has led to the development of a new paradigm of transacting, namely, mobile commerce. Because banking activities are easily digitised and automated, banks have seized the mobile transacting opportunity and have developed cellphone banking applications that allow more flexibility for bank clients than internet banking in terms of anywhere, anytime banking. For banks, considering the benefits associated with multi-channel customers, the ideal situatio
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9

Ky, Serge. "Essays on the rise of mobile financial technology in developing countries and its impact on individual financial behaviors." Thesis, Limoges, 2016. http://www.theses.fr/2016LIMO0077/document.

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Cette thèse étudie les déterminants de l'adoption des services financiers par téléphonie mobile et ses conséquences sur les comportements financiers individuels dans les pays en développement. Elle est composée de trois chapitres/articles auto-référents. Le premier chapitre étudie l'adoption croissante des services financiers par téléphonie mobile dans les pays en développement en distinguant mobile money (utilisation du mobile pour accéder à des services financiers) et mobile banking (services financiers liés à un compte bancaire accessibles par téléphonie mobile) et en confrontant l'Afrique
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10

Поя, І. Ю. "Банківські послуги для фізичних осіб в умовах цифровізації". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Poya.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі узагальнюються особливості використання цифрових технологій при банківському обслуговуванні фізичних осіб в України. Цифровізація світової економіки, що відбулася за останнє десятиліття, спричинила підвищення конкуренції на ринку фінансових послуг, змусивши банківську систему реагувати на нові виклики. Завдяки прогресу цифрових технологій фінансові послуги трансформуються та стають більше орієнтованими на клієнтів. Виникли банки, які працюють лише через мобільні додатки, а надавачі посл
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11

Masinge, Khumbula. "Factors influencing the adoption of mobile banking services at the Bottom of the Pyramid in South Africa." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/24694.

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With the convergence of banking services and mobile technologies, users are able to conduct banking services at any place and at any time through mobile banking (Gu, Lee&Suh, 2009). This research examines the factors influencing the adoption of mobile banking by the Bottom of the Pyramid (BOP) in South Africa, with a special focus on trust, perceived cost and perceived risk including the facets of perceived risks: performance risk, security/privacy risk, time risk, social risk and financial risk. The research model includes the original variables of extended technology acceptance model (TAM2)
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12

Barák, Pavel. "Aplikace mobilního bankovnictví založené na technologiích JAVA." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-19148.

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This thesis addresses the issue of mobile banking and analyzes applications, which provides mobile banking services. Aim of this thesis is to compare individual applications and analyze different approaches of applications based on Java technologies. Structure of this thesis is divided into four main parts. First part describes composition of bank services. It defines traditional and direct banking and points out differences between both concepts. Then it tries to show the position of mobile banking within the hierarchy of the bank. Second part gives detailed information about mobile banking i
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13

Madebwe, Charles. "An investigation into the role played by perceived security concerns in the adoption of mobile money services : a Zimbabwean case study." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1017933.

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The ubiquitous nature of mobile phones and their popularity has led to opportunistic value added services (VAS), such as mobile money, riding on this phenomenon to be implemented. Several studies have been done to find factors that influence the adoption of mobile money and other information systems. The thesis looks at factors determining the uptake of mobile money over cellular networks with a special emphasis on aspects relating to perceived security even though other factors namely perceived usefulness, perceived ease of use, perceived trust and perceived cost were also looked at. The rese
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14

Bartoo, Debora S. "Financial Services Innovation: Opportunities for Transformation Through Facial Recognition and Digital Wallet Patents." Antioch University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=antioch1370778739.

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15

Muntermann, Jan. "Event-driven mobile financial Information-Services : design of an intraday decision support System /." Wiesbaden : Dt. Univ.-Verl, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016494719&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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16

Кутишенко, Р. С. "Управління корпоративним бізнесом в умовах цифрової економіки". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Kutishenko.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі узагальнюються особливості використання цифрових технологій при банківському обслуговуванні корпоративного бізнесу. Цифровізація світової економіки, що відбулася за останнє десятиліття, спричинила підвищення конкуренції на ринку фінансових послуг, змусивши банківську систему реагувати на нові виклики. Завдяки прогресу цифрових технологій фінансові послуги трансформуються та стають більше орієнтованими на клієнтів. Виникли банки, які працюють лише через мобільні додатки, а надавачі послу
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17

Farias, Luciana Mattos de. "Inovação tecnológica e expansão do acesso aos serviços bancários : a evolução do mercado brasileiro de meios de pagamentos eletrônicos e o dispositivo mobile." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2016. http://hdl.handle.net/10183/158148.

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Este trabalho discute o mercado brasileiro de meios eletrônicos de pagamentos. O objetivo principal deste estudo é analisar os impactos causados pela evolução tecnológica do mercado brasileiro de meios de pagamentos eletrônicos, enfatizando a inovação e a ampliação dos serviços financeiros aos seus usuários. Para tanto, inicia com uma retrospectiva sobre as formas assumidas pela moeda, ao desempenhar uma de suas principais funções: ser um meio de troca ou de pagamento. A inovação é discutida a partir da revisão bibliográfica, que revisita desde autores renomados da teoria econômica, como Josep
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18

Canaval, Cuaguila Carlos Alonso, and Valderrama Dayana Juleysi Silva. "Identificación de los factores relevantes en la intención de adopción de la banca móvil en personas que usen servicios financieros en Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654620.

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Este trabajo busca identificar los factores relevantes que influyen en la intención de adopción de la banca móvil en potenciales personas que usan los servicios financieros en Lima Metropolitana, tomando como base una combinación del Modelo de Aceptación de la Tecnología (TAM) desarrollado por Fred David, y la Teoría de la Difusión de la Innovación (IDT) desarrollado por Rogers a través del análisis de siete constructos: utilidad percibida, facilidad de uso percibida, compatibilidad percibida, confianza percibida, credibilidad percibida, riesgo percibido, y costo de uso percibido. El aport
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19

Feith, Peter. "Mobile-Banking auf Basis von Finanzportalen /." Frankfurt am Main : Bankakad.-Verl, 2001. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009498609&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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20

Sewpaul, Sailesh. "Digital Strategies Senior Bank Executives in Mauritius use to Improve Customer Service." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=13422561.

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<p> Customers&rsquo; use of digital banking has reshaped traditional banking, and senior level bank executives must know how to leverage this innovation to improve customer service to increase profitability. Using the technology acceptance model as the conceptual framework, the purpose of this multiple case study was to explore effective digital banking strategies that senior level executives used to improve customer service to increase profitability. The target population for this study included senior-level executives from 3 banks in Mauritius possessing successful development and implementa
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21

Mujuru, Takunda Arthur. "Realising partnership needs : a grounded theory of mobile banking service providers in Zimbabwe." Master's thesis, University of Cape Town, 2013. http://hdl.handle.net/11427/5667.

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Includes abstract.<br>Includes bibliographical references.<br>Mobile banking in Zimbabwe as a new phenomenon has been generally unexploredacademically. The infant industry has seen various stakeholders step up to partake in thedevelopment of mobile banking services with various renditions of the phenomenonsurfacing. The coming together of the stakeholders from different backgrounds has not beenwithout complications. This study employs the Classic Grounded Theory methodology in aneffort to discover the main concerns of the stakeholders involved in the development ofmobile banking in Zimbabwe. T
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22

Eggestig, Lars, and Mintesinot Wodajo. "Integration of BankID Services in a PhoneGap Based Mobile Application." Thesis, Mittuniversitetet, Avdelningen för informations- och kommunikationssystem, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-22201.

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Security concerns became high with the rapid technology advancement andwith the open nature of the internet. BankID is the leading electronic identificationsystem in Sweden which is used by around 5 million people in a variety ofpublic and private services. BankID allows users to securely authenticate themselvesand digitally sign important documents and transactions over the internet.In 2011, BankID Security App was launched to be used in mobile smartphones and tablet computers. In this paper, different components of the PublicKey Infrastructure (PKI) which is a cryptographic technique that en
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23

Alalwan, Ali Abdallah. "Consumer adoption of self-service technologies in Jordan : factors influencing the use of internet banking, mobile banking, and telebanking." Thesis, Swansea University, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678270.

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The fundamental aim of this thesis is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intentions and usage of SST banking channels: Internet banking, Mobile banking, and Telebanking.
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24

Wasike, Sylvia Nasambu. "Analysis Of ICT Policies And Regulations In The Mobile Sector In Kenya : Interpretive Study Of Mobile banking Service." Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for datateknikk og informasjonsvitenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-14144.

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Alot of research has been done on the rise of m-banking service in Kenya and most notably by Olga in her PHD theses and others and they all have research on how thriving the service is majorly attributed to the adoption and acceptance of the service through ease of use e.t.c.It can be noted that any service like such require ICT in place.Through use of ICT innovation in the mobile industry has grown especially with use of mobile phone to offer financial services in Kenya. Even though Kenya as a country is still lagging behind in other areas with growth and expansion of ICT when it comes to the
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Fernandes, André Luis Milagres. "Fatores que influenciam a intenção de uso da moeda social digital: um experimento de campo." reponame:Repositório Institucional do FGV, 2018. http://hdl.handle.net/10438/24533.

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Cernev, Adrian Kemmer. "Mobile banking no Brasil: eventos críticos, trajetória e cenários esperados." reponame:Repositório Institucional do FGV, 2010. http://hdl.handle.net/10438/8167.

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Submitted by Cristiane Oliveira (cristiane.oliveira@fgv.br) on 2011-05-24T14:15:18Z No. of bitstreams: 1 71060100720.pdf: 4509995 bytes, checksum: f7bcb799932652107f30b7bc9a0d761c (MD5)<br>Approved for entry into archive by Gisele Isaura Hannickel(gisele.hannickel@fgv.br) on 2011-05-24T14:34:21Z (GMT) No. of bitstreams: 1 71060100720.pdf: 4509995 bytes, checksum: f7bcb799932652107f30b7bc9a0d761c (MD5)<br>Approved for entry into archive by Suzinei Teles Garcia Garcia(suzinei.garcia@fgv.br) on 2011-05-24T14:36:36Z (GMT) No. of bitstreams: 1 71060100720.pdf: 4509995 bytes, checksum: f7bcb7999
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Mpofu, Handsome C. "Development of an M-Payment system prototype for a marginalized region (Dwesa case study)." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/458.

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Wireless technologies, such as Worldwide Interoperability for Microwave Access (WiMAX) and Wireless Fidelity (WiFi), are making it easier to provide the much needed telecommunications infrastructure in marginalized areas worldwide. These technologies enable the rapid deployment of network services as well as their redistribution throughout these marginalized areas. The ability to bring Internet connectivity to previously underserviced and marginalized areas has the potential to leap-frog socio-economic development and improve participation in the global knowledge economy. This study investigat
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Carbajal, Pacheco Gabriel. "Factores de calidad de servicio en relación a la confianza, satisfacción y compromiso de marca en Mobile Banking Apps." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654034.

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El sector bancario ha experimentado cambios de mercado importantes a raíz de las expectativas del cliente, capacidades tecnológicas, requerimientos regulatorios, la demografía y economía (PWC, 2020). Por esta razón, las instituciones financieras buscan crear ventajas competitivas a través de los alcances tecnológicos y experienciales (World Retail Banking Report, 2019). En consecuencia, la banca móvil (MB) surge en como la plataforma digital para realizar transacciones en dispositivos móviles (Masrek, 2018), la cual influencia la percepción del cliente, respecto al valor entregado que represen
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Angulo, Trelles Christian Fernando, and Fernández Richard Francisco Galarza. "Factores de la calidad de servicio y su relación con la aceptación del uso del mobile banking en Lima." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/655579.

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Esta investigación tiene como objetivo recolectar información académica y relevante en cuanto a los factores de la calidad de servicio y la manera en que se relacionan con la aceptación del uso del mobile banking. La metodología de investigación fue determinada con base en la búsqueda de estudios previos realizados con la misma línea de enfoque. El análisis mostrará la relación de los factores de la calidad de servicio (facilidad de uso percibida, utilidad percibida, seguridad/privacidad percibida, disfrute percibido, diseño/estética percibida y sociabilidad percibida), la confianza (benevolen
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Morathi, Raisibe. "Moderating effect of service innovation in the Unified Theory of Acceptance and Use of Technology model – a mobile banking app perspective." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/80482.

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The retail banking sector is undergoing unprecedented business disruptions due to changing consumer patterns and increased competition from non-banking institutions. The most practical responses to these new risks are digitalisation of the retail banking services and sourcing pragmatic approaches to transform the business strategies and operating models. This study focuses on understanding customer behaviour intentions when new digital innovations are introduced by retail banks. The study centres on mobile banking apps as a use case, examining behaviour intentions of customers who have already
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Kruger, Pieter Jan Harm. "Cellphone banking at the bottom of the pyramid." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/19975.

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Thesis (MSc)--Stellenbosch University, 2012.<br>ENGLISH ABSTRACT: This thesis investigate the di erent available GSM bearer channels that can be used to launch a cellphone banking application. Speci c attention is given to launch such a cellphone banking application to the so called \bottom of the pyramid". In South Africa, there are an estimate 11 to 13 million people with no bank accounts. The cellphone create an ideal opportunity to be used as a tool to reach this untapped market segment that today mainly uses cash to pay for day to day living expenses. The thesis provide more informa
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Santos, Diógenes Bonfati dos. "O uso de tecnologias móveis no setor bancário: o caso de mobile banking do Banrisul (Banco do Estado do Rio Grande do Sul)." Universidade do Vale do Rio dos Sinos, 2010. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3462.

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Submitted by Mariana Dornelles Vargas (marianadv) on 2015-05-07T17:43:24Z No. of bitstreams: 1 Diógenes Bonfanti dos Santos.pdf: 1146572 bytes, checksum: e43f11e0a84818317b80281577aaa1a0 (MD5)<br>Made available in DSpace on 2015-05-07T17:43:24Z (GMT). No. of bitstreams: 1 Diógenes Bonfanti dos Santos.pdf: 1146572 bytes, checksum: e43f11e0a84818317b80281577aaa1a0 (MD5) Previous issue date: 2010-08-31<br>Nenhuma<br>Este estudo foi realizado com objetivo de analisar o caso de adoção de serviços bancários móveis (mobile banking ou m-banking) e o perfil dos clientes que utilizam esse serviço
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Ångström, Sara, and Emilia Löwenborg. "Anammande av betalningsapplikationer : Går det att påverka adoptionsprocessen för hur medelålders individer anammar mobila betalningsapplikationer?" Thesis, Linköpings universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-130171.

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Bakgrund Klyftan mellan teknikanvändningen i olika åldrar växer. Framtidenspensionärer behöver kunna använda tekniska hjälpmedel. Samtidigt minskar kontanthanteringen i samhället och äldre får allt svårare att hantera sin ekonomi. Som lösning på denna förändring presenterades betallösningen Swish. Syfte Syftet med denna studie är att få en ökad förståelse för individers uppfattning och användning av betalningsapplikationer. Studien ämnar att undersöka hur olika individer i åldern 40-67 år upplever mobila betalningsapplikationer och om det är möjligt att främja adoptionsprocessen av dessa. Meto
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Li, Jing-Lun, and 李京倫. "Factors Influencing Usage Intention in Mobile Banking Services." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/30081760669304345440.

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碩士<br>靜宜大學<br>資訊管理學系<br>102<br>Currently, smart phones with mobile services have become a main stream of high technology and social trend. Thus, the purpose of this study is to explore the factors influencing usage intention in mobile banking services. Drawing on the TAM model, this study incorporated mobility,subjective norms, and perceived enjoyment into the proposed model. The findings showed that mobility, perceived usefulness, and perceived enjoyment are the main antecedents influencing usage intention in the services. However, perceived ease of use and subjective norms are not significan
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Wu, Yi-Ching, and 吳怡慶. "Investigating the Impact of Service Quality onConsumers’ Intention to Use Mobile Banking Services." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/35300801560717003680.

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碩士<br>大同大學<br>資訊經營學系(所)<br>101<br>Population of smart mobile device owners gets broadening as the smart mobile devices are on the rise, the procurement thresholds lower, the processing speeds and functions of smart mobile devices consistently strengthen, the speeds of mobile internet increase, and as the mobile internet expenses are greatly reduced. To reduce brick-and-mortar counter service costs, the banks in succession provide the mobile banking services conforming to each smart mobile device operating systems. The mobile banking, in early days, affects the consumers’ intentions to use due
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Tien, Yen-Chang, and 田彥章. "Factors Influencing the Adoption of Mobile Banking Services in Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/34250866382099508306.

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碩士<br>國立中興大學<br>資訊管理學系所<br>104<br>According to the financial crisis, 20,000 branches have been closed in Europe under the cost considerations. To change customers’ usage habit online, banks in Europe and America utilize online bank, mobile app, and other automatic services as tools to reduce branches. In 2015, Bank 3.0 was promoted in Taiwan by Financial Supervisory Commission (FSC). Simultaneously, there were 12 services provided on online bank, and the digital financial services are replacing traditional counter service rapidly. In addition, over ten million people have smartphone or tablet
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Prabhakar, Ketkar Shriram. "Study of select issues in mobile banking and payment services." Thesis, 2012. http://localhost:8080/iit/handle/2074/4694.

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Muir, Clarissa. "ABSA'S implementation of mobile banking as a value-added mobile business offering." Thesis, 2008. http://hdl.handle.net/10210/622.

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A new economic order has developed that is referred to as the New Economy and has brought about a shift in focus from manufactured goods and services to an economy that places emphasis on knowledge and the application thereof within a specific context (Leung, 2002). Furthermore, this economy places emphasis on the saliency of information and how it can be used as a competitive and commercial tool. The New Economy is characterised by a unique consumer that functions within it called the New Consumer and this individual functions as a ubiquitous entity that is always on as this individual uses m
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DLAMINI, NOMAHLUBI TEMLANDVO, and 狄娜美. "Investigating the Influence of Mobile Banking Services on Enhancing Customer Loyalty." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/67794494010855156921.

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碩士<br>逢甲大學<br>國際經營管理碩士學位學程<br>105<br>Mobile banking pertains to banking services available to users in self-service method using mobile phone, without any face-to-face communication with bank personnel. This study examines the relationship amid significant variables of mobile banking and loyalty. A well-structured questionnaire was framed through recognizing and familiarizing characteristics based on previous studies on mobile banking and customer loyalty. Data was collected from mobile banking users from Cathay United Bank. From the acquired data, mobile banking variables and loyalty variable
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Chung, Ping-Chen, and 鍾蘋貞. "A study of mobile banking services adoption--implication of Trust and Antecedents." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/f27uuw.

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碩士<br>國立臺灣海洋大學<br>航運管理學系<br>102<br>Based on trust and antecedents of trust, this research wants to discuss the factors that influence consumer’s behavior intention on mobile banking. Meanwhile, this study investigates the moderating effects of experience on the hypothesized model. With data collected from online survey, 830 effective samples are generated, and are further analysis via Amos 22.0 and SPSS12.0. The analytic results showed that “calculative-based trust,” “structural assurances,” “situational normality,” have positive significant effect on “trust;” “disposition to trust” have posit
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Qiu, Xian-Wei, and 邱顯威. "Research on the Application of Smart Mobile Devices to Online Banking Services." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/8n2y6y.

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碩士<br>義守大學<br>機械與自動化工程學系<br>107<br>With rapid development of technology and full support by government policy, internet has become a great influence on consumers living style. In order to meet the financial industry’s information business development many commercial banks have promoted online banking services, such as personal financial service, trading accounts, wealth management, electronic bills and related value-added services. This would reduce the cost of capital, save time, and fulfill customers’ demands for 24-hour service and customization. The intelligentization of online banking wou
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Tri, Mai Nguyen Xuan, and 梅阮春智. "The Study of the Mobile Services Acceptance Model and Usage in Vietnamese Banking." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/8h9m28.

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碩士<br>龍華科技大學<br>企業管理系碩士班<br>106<br>Information technology has massively developed to the high-perspective aspects in the human history, and representatively service industries, specifically, banking service. Still, Vietnamese people, especially, in big city like Ho Chi Minh are fall short with this kind of service. Hence, it is an important issue to understand which factors contribute to users’ intentions to use new mobile services. The mobile services acceptance model based on Technology Acceptance Model and it is augmented with other factors to investigate the degree of acceptance and adopti
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Silva, Tiago Filipe Lemos da. "Integrated financial services applications : mobile banking, mobile payments and financial management : the case of Caixa Económica Montepio Geral." Master's thesis, 2019. http://hdl.handle.net/10400.14/27009.

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The financial sector is going through a major strategic disruption and no kind of organization is being more dramatically affected than banking institutions. Also known as the “FinTech Revolution”, new players are entering the market with innovative business models disrupting the value chain, much related to the changing consumer preferences towards a more digitalized and customized experience. On another hand, public and political organizations are also coming to terms with the changing tide in this sector, thus, developing regulation that suits and increases the disruption, as is the c
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"Attitude toward the adoption of WAP banking services in Hong Kong." 2001. http://library.cuhk.edu.hk/record=b5890574.

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by Tai Oi Yen, Irene, Yip Ping Yin, Gerald.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 2001.<br>Includes bibliographical references (leaves 38-40).<br>ABSTRACT --- p.iii<br>TABLE OF CONTENTS --- p.iv<br>LIST OF FIGURES AND TABLES --- p.v<br>Chapter<br>Chapter I. --- INTRODUCTION --- p.1<br>Chapter II. --- BACKGROUND --- p.3<br>Chapter III. --- CONCEPTUAL FRAMEWORK --- p.8<br>Chapter IV. --- RESEARCH METHODOLOGY --- p.15<br>Chapter V. --- RESULTS AND DISCUSSION --- p.19<br>Chapter VI. --- IMPLICATIONS TO MANAGER AND RESEARCHERS --- p.27<br>Chapter VII. --- CONCLUSION AND WAP
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Maduku, Daniel Kofi. "Understanding retail bank customers’ attitude towards and usage of cell phone and internet banking services in Gauteng, South Africa." Thesis, 2012. http://hdl.handle.net/10210/8029.

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M.Comm.<br>This dissertation reports on the findings of a study conducted in order to understand the factors that impact on retail bank customers‘ attitudes towards and usage of internet and cell phone banking services in Gauteng, South Africa. A conceptual model based on the Technology Acceptance Model (TAM) plus other variables including trust, subjective norm and demographic variables was used to help understand factors that impact on adoption of electronic banking. Data was collected from customers of the four biggest banks in South Africa namely ABSA, Standard Bank, First National Bank an
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Chung, ChihChuan, and 鍾智全. "From the perspectives of social psychology and economic theory to explore how to affect individuals to continue using physical banking services or switch to mobile banking services." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/55313920217091293426.

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碩士<br>實踐大學<br>資訊科技與管理學系碩士班<br>99<br>Literature revealed that little to no research focused on economic incentives to address what influences people to adopt technology-enabled services, while extant studies focused on psychology theories to explore what affects people to adopt technology-enabled services. Moreover, exploring the switch to another provider within the same technology-enabled service also lacks studied. Accordingly, this research explores what influences individuals to adopt technology-enabled services or switch to another provider within the same service from both psychological
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Minh, Nguyen Tan, and 阮新明. "Factors Affecting Customer Satisfaction of Using Mobile Banking Services in Ho Chi Minh City, Vietnam." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/3wt634.

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碩士<br>龍華科技大學<br>企業管理系碩士班<br>106<br>Mobile phones have created a platform to expand commercial transactions in a very easy manner and have created a wide array of business opportunities through the expanision of wireless communication. These developments facilitate business transactions, tranding, and purchasing of goods and services without much effort. Therefore, this study is based on the previous literatures to investigate factors affecting customer satisfaction of using mobile banking services in Ho Chi Minh City, Vietnam. In this study, Technology Acceptance Model (TAM model) is used to e
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Perlman, Leon Joseph. "Legal and regulatory aspects of mobile financial services." Thesis, 2012. http://hdl.handle.net/10500/13362.

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The thesis deals with the emergence of bank and non-bank entities that provide a range of unique transaction-based payment services broadly called Mobile Financial Services (MFS) to unbanked, underserved and underbanked persons via mobile phones. Models of MFS from Mobile Network Operators (MNOs), banks, combinations of MNOs and banks, and independent Mobile Financial Services Providers are covered. Provision by non-banks of ‘bank-type’ services via mobile phones has been termed ‘transformational banking’ versus the ‘additive banking’ services from banks. All involve the concept of ‘bran
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LEE, CHIU-MEI, and 李秋美. "A Study on Behavioral Intention and Use Behavior for Influencing Users’ Use of Mobile Banking Services." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/25693356874518085775.

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碩士<br>中華大學<br>企業管理學系<br>105<br>Booming development of the innovative technology smart mobile device market makes consumers’ daily life and consuming habit to be highly connected with the smart mobile device. In recent years, smart mobile device seems to be the trend of technological society, and the public acceptance of using smart device to apply the banking services that has been increased. Users can use mobile banking to make trades which can ignore time and area limitations to access the financial information or make financial transactions anytime. And banking providers can utilize the per
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Пліш, Анна Андріївна. "Фінансові аспекти створення нових банківських послуг АТ «Ощадбанк» для населення". Магістерська робота, 2019. https://dspace.znu.edu.ua/jspui/handle/12345/2943.

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Пліш А. А. Фінансові аспекти створення нових банківських послуг АТ «Ощадбанк» для населення : кваліфікаційна робота магістра спеціальності 072 "Фінанси, банківська справа та страхування" / наук. керівник Т. І. Батракова. Запоріжжя : ЗНУ, 2019. 115 с.<br>UA : Кваліфікаційна робота викладена на 115 сторінках друкованого тексту, містить 4 таблиці, 14 рисунків, 2 додатки. Перелік посилань включає 69 джерел, з них 5 іноземною мовою. Об’єктом дослідження є банківські послуги в українських банках, процеси їх формування і розвитку та механізми їх регулювання. Метою кваліфікаційної роботи є обґрунт
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