Dissertations / Theses: 'Model of knowledge management'

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Lubojacký, Roman. "Knowledge management." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-164129.

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Knowledge management is a way to effectively manage corporate knowledge. Goal of the thesis is to analyze tasks and ways of knowledge management and technological means to support it and test chosen software tools for creation of knowledge base of business terms. First part of the work is dealing with analysis of knowledge management, technics and tools, which are used and technologies for its support. Second part is focused on testing tools for creation of business terms knowledge base for needs of Business Intelligence Competency Center. Main asset of this thesis is in creating comprehensive overview of technics and tools of knowledge management and proper technologies for its support and in creating desicion-making basis for company, which tool they should use to establish business terms knowledge base in their firm.

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Vokál, Martin. "Model znalostního managementu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222197.

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In my master’s thesis I focus on the questions of knowledge management. Theoretical part covers explanation of the basic terms and way outs of knowledge management, describes its models and perspectives and ways of its implementation and evaluation in organizations. The second part involves analysis of the present state in enterprise and designs and evaluates knowledge management with implementation recommendations.

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Munzhelele, Tshililo. "Knowledge management and service delivery : a knowledge management model for the housing sector." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20126.

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Thesis (MPhil)--Stellenbosch University, 2012. ENGLISH ABSTRACT: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder. AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.

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Lai, Han. "Reconceptualising knowledge seeking in knowledge management : towards a knowledge seeking process model." Thesis, Northumbria University, 2012. http://nrl.northumbria.ac.uk/7710/.

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Promoting knowledge sharing has long been regarded as a very important aspect of the management of knowledge. However, knowledge sharing has its challenges due to the special nature of knowledge. Based on this, the researcher argues that it is knowledge seeking rather than knowledge sharing that plays a crucial role in knowledge management. However, there is no clear definition for knowledge seeking in existing literature. In the few studies of knowledge seeking research, knowledge has been viewed as a noun and as such knowledge seeking has been seen as no different to information seeking. The aim of this research has been to explore the knowledge seeking process in the workplace in order to conceptualise knowledge seeking by developing a theoretical model. A review of the literature concerning knowledge seeking has been conducted in order to clarify the concept of knowledge seeking. From the interpretivist’s perspective, a qualitative research approach has been taken, in which sense-making theory is employed as a methodological guide. Time-line interviews were carried out with construction engineers in China to collect primary data, and Template analysis was utilized. Based on the literature, this thesis defined knowledge seeking as a learning process, which consists of three major themes: experiential learning, information seeking and problem solving, based on which a preliminary framework was developed. Twenty six engineers were successfully interviewed. The findings from the data confirmed the links between the themes. Further codes were also identified to develop a final template, which evolved to a theoretical model illustrating the knowledge seeking process in the workplace. By promoting knowledge seeking rather than knowledge sharing, this research contributed innovatory insight into existing KM research. The new concept of knowledge seeking and the theoretical model developed thereafter contribute to knowledge by providing a theoretical framework for further research in this area. The specific combination of time-line interviews and template analysis has demonstrated good results in this research. Collecting primary data from China, this research applied Western theories onto engineers within a Chinese context, which has contributed to KM research in China. These contributions will result in many practical implications for KM practices.

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Jelínek, Tomáš. "Model znalostního managementu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221782.

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My master’s thesis is focused on knowledge management. The main point is one of the most important topics now, the knowledge and its management. The introduction of my master’s thesis provides basic definitions from the field of knowledge management, namely data, information and knowledge, and gives definitions of most important factors that influences knowledge management. Thesis gives a survey of current development in information systems and products supporting knowledge management.

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Karasneh, Abed Al-Fatah A. "An integrated model of knowledge management systems." Thesis, University of Exeter, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.246392.

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Fang, Xiao. "Knowledge refreshing: Model, heuristics and applications." Diss., The University of Arizona, 2003. http://hdl.handle.net/10150/289930.

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With the wide application of information technology in organizations, especially the rapid growth of E-Business, masses of data have been accumulated. Knowledge Discovery in Databases (KDD) gives organizations the tools to sift through vast data stores to extract knowledge supporting organizational decision making. Most of the KDD research has assumed that data is static and focused on either efficiency improvement of the KDD process (e.g., designing more efficient KDD algorithms) or business applications of KDD. However, data is dynamic in reality (i.e., new data continuously added in). Knowledge discovered using KDD becomes obsolete rapidly, as the discovered knowledge only reflects the status of its dynamic data source when running KDD. Newly added data could bring in new knowledge or invalidate some discovered knowledge. To support effective decision making, knowledge discovered using KDD needs to be updated along with its dynamic data source. In this dissertation, we research on knowledge refreshing, which we define as the process to keep knowledge discovered using KDD up-to-date with its dynamic data source. We propose an analytical model based on the theory of Markov decision process, solutions and heuristics for the knowledge refreshing problem. We also research on how to apply KDD to such application areas as intelligent web portal design and network content management. The knowledge refreshing research identifies and solves a fundamental and general problem appearing in all KDD applications; while the applied KDD research provides a test environment for solutions resulted from the knowledge refreshing research.

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Andersson, Kent. "Knowledge Technology Applications for Knowledge Management." Doctoral thesis, Uppsala : Institutionen för informationsvetenskap, Univ. [distributör], 2000. http://w3.ub.uu.se/fulltext/91-506-1437-1.pdf.

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Bodicherla, Saikumar, and Divyani Pamulapati. "Knowledge Management Maturity Model for Agile Software Development." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-17659.

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Context: Knowledge is the major aspect of an organization which enables the enterprise to be more productive and to deliver the high complexity services. Knowledge management plays a key role in agile software development because it supports cultural infrastructure esteems like collaboration, communication, and knowledge transfer. This research aims to explore how organizations that adopts Agile Software Development (ASD) implement knowledge management utilizing practices that supports the key process areas. Several knowledge management maturity models have been proposed over a decade ago but not all of the models that is specially stated knowledge Management Maturity Model (KMMM) for Agile software development. To fulfil this research gap, we introduce the maturity model which emphasize knowledge management in ASD among the practitioners. This maturity model helps to assess their knowledge management in organization and provides a road map to the organizations for any further improvement required in their processes. Objectives: In this thesis, we investigate the key process areas of knowledge management maturity models that could support agile software development. Through investigation about the key process areas, we found that the organizations should emphasis on key process areas and its practices in order to improve the software process. The objectives of this research include: Explore the key process areas and practices of knowledge management in the knowledge management maturity models. Identify the views of practitioners on knowledge management practices and key process areas for Agile software development. To propose the maturity model for Knowledge management in Agile software development among the practitioner’s opinions. Methods: In this research, we conducted two methods: Systematic mapping and Survey to fulfil our aim and objectives. We conducted Systematic mapping study through the snowballing process to investigate empirical literature about Knowledge management maturity models. To triangulate the systematic mapping results, we conducted a survey. From the survey results, we obtained the responses and were analyzed statistically using descriptive statistics. Results: From Systematic mapping, we identified 18 articles and analyzed 24 practices of Knowledge management maturity models. These practices are indicated in key process areas such as process, people, technology. Through the systematic mapping results, 9 KM practices that were found from KMMM literature were listed in the survey questionnaire and answered by software engineering practitioners. Moreover, 5 other new practices for agile have suggested in the survey that was not found in KMMM literature. To address the systematic mapping and survey results, we propose the maturity model which emphasize knowledge management practices in ASD among the practitioners. Conclusions: This thesis lists the main elements of practices that are utilized by the organization and also show the usage of maturity levels at each practice in detail. Furthermore, this thesis helps the organization's to assess the current levels of maturity that exist to each practice in a real process. Hence, the researchers can utilize the model from this thesis and further they can improve their Km in organizations.

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CHEN, XINBEI. "A KNOWLEDGE MANAGEMENT MODEL FOR E-BUSINESS WORLD." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1014841051.

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Baloh, Peter Desouza Kevin C. "Towards knowledge needs-technology fit model for knowledge management systems : doctoral dissertation /." Ljubljana : [P. Baloh], 2009. http://www.cek.ef.uni-lj.si/doktor/brez_objave.htm.

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Schmitt, Heinz-Ulrich. "Effective model building for strategic planning : a knowledge-based system for enhanced model and knowledge management /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 1996. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007337513&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Wessels, Heinrich H. "Knowledge based customer relationship management review and scoring model." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52908.

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Thesis (MBA)--Stellenbosch University, 2002. ENGLISH ABSTRACT: Knowledge Based Customer Relationship Management (KB-CRM) is derived from Customer Relationship Management (CRM) and Knowledge Management (KM) that are two crucial components of today's enterprise business models. This report explores the fact that the management of the knowledge in the enterprise and customer relationship management is directly related to the success of the enterprise and attempts to understand the meaning of KB-CRM, what the domains are, and how to diagnose KB-CRM. Based on the research the following definition for KBCRM is derived in the report: To knowledge-enable the enterprise to provide personalised and integrated sales, service and marketing processes to acquire new customers, retain the right existing customers and to grow the relationships with existing customers at every touch point, anytime and anywhere to add value to both the customer and the organisation. The report contains a literature survey of CRM and KM, a discussion of each of the KB-CRM domains (customer, strategy, process, people and technology) and a proposed KB-CRM diagnostic tool, derived from further research, that is applied in a proof on concept environment in the report. AFRIKAANSE OPSOMMING: Kennis Gebaseerde Klante Verhoudings Bestuur (KG-KVB) is afgelei van Klante Verhoudings Bestuur (KVB) en Kennis Bestuur (KB) wat twee belangrike komponente van vandag se besigheids model uitmaak. In die studie verslag word die feit dat die bestuur van kennis en klante verhoudings in die onderneming direk verwant is aan die sukses van die onderneming behandel en word 'n poging aangewend om die betekenis van KG-KVB te verstaan, wat die domeine daarvan is en hoe KG-KVB gediagnoseer kan word in die onderneming. Gebaseer op 'n literatuur studie word die volgende definisie van KG-KVB in die verslag afgelei: Om die onderneming kennis-bevoegd te maak om persoonlike en geintegreerde verkoops, diens en bemarkings prosesse te verskaf om nuwe klante te kan verwerf, die regte bestaande klante te kan behou en om die verhouding met bestaande en moontlike klante by elke aanrakings punt te groei op enige tyd of enige plek om waarde toe te voeg vir die klant en vir die onderneming. Die studie verslag bestaan uit 'n literatuur studie van KVB en KB, 'n bespreking van die domeine van KG-KVB (die klant, strategie, prosesse, mense en tegnologie) en 'n voorgestelde KG-KVB dianoserings instrument wat afgelei is uit verdere navorsing en toegepas is in 'n "bewys-van-konsep" in die verslag.

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Baloh, Peter. "Tentative Propositions for Intergrative Knowledge Management Systems Design Model." Thesis, University of Salford, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.525145.

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Steyn, Helene. "A knowledge management model for managing manufacturing information system projects." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53246.

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Thesis (MBA)--Stellenbosch University, 2003. ENGLISH ABSTRACT: The aim of this study is to develop a model for knowledge management within project management, as applied to the implementation of information technology systems in the manufacturing industry. The reason for creating models is to create an abstraction of the knowledge processes within a certain context. This model enhances the model builder's understanding of the context being studied and eases the articulation process of describing the context to other practitioners. In an economic climate where knowledge is becoming the differentiating factor for sustainable growth in shareholder value, it is critical to understand and manage knowledge. In doing so. the practically, proven benefits of knowledge management are avoidance of costly mistakes, faster problem-solving, faster development times, improved customer solutions, gaining new business. enhanced customer service and reduction of risk (Skyrme, 1999: 66-67). The model developed in this research was based on, and is an extension to Nonaka and Takeuchi's (1995) knowledge conversion model. The initiating phases of the project see the creation of a new organizational entity, the project team, formed from two originating organizations namely the supplier and the client organizations. At its inception huge amounts of knowledge is transferred to this project team. Tacit knowledge is externalized from various stakeholders and transferred as explicit knowledge into the project team. The project team at start-up also has access to tacit knowledge from the team members. During the initiating phases of the project the process is started to internalize all the knowledge acquired by the project team. The most prominent knowledge processes in action during this phase is; knowledge acquisition and knowledge transfer. The control and execution phases of the project between the initiating and close-out phases, includes phases from design, to development, to commissioning. During these phases the process of internalizing all the knowledge flowing into the project team is continued, and through the team interaction in reaching its goal, the process is taken further to socialize this knowledge. The most dominant knowledge processes taking place during this part of the project life cycle, are those of knowledge creation and knowledge retention. Knowledge creation occurs as the team strives to create a new and unique solution for the client. The project team grows and shrinks during this phase and knowledge retention within the project team becomes of paramount importance. During the close-out phases of the project, the knowledge within the project team must be externalized, and transferred out of the project tearn back into the originating organizations. The knowledge transferred out of the project team must be retained within the supplier organizations, and captured in knowledge repositories for future use. The externalized knowledge must again be internalized into the operation of the supplier organization and client organization. The knowledge transferred into the supplier organization differs from the knowledge transferred into the client organization. The most prominent knowledge processes during this phase are those of knowledge transfer and knowledge retention. This model provides a framework to understand the interaction between knowledge management, and project management concepts in this specific environment. However, this model must still be tested against other environments to determine if the application of the model is generic across industries. AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om 'n model te ontwikkel om kennisbestuur binne die projekbestuurdissipline, soos toegepas in die implementering van inligtingstelsels in die vervaardigingsbedryf, te beskryf. Die rede waarom 'n model gebou word, is om 'n abstraksie van die kennisprosesse binne 'n sekere konteks voor te stel. Dit versterk die modelbouer se begrip van die konteks wat bestudeer word en vergemaklik die artikulasieproses om hierdie begrip aan ander oor te dra. In 'n ekonomiese klimaat waar kennis dikwels die onderskeidende faktor vir aanhoudende groei in aandeelhouerwaarde is, is dit krities dat die konsep van kennis se waarde verstaan en bestuur kan word. Die praktiese voordele van kennisbestuur is die vermyding van duur foute, beter probleemoplossing, verkorting van ontwikkelingstyd, beter klientoplossings, verkryging van nuwe besigheid, verbetering van klientediens en vermindering van risiko (Skynne, 1999: 66-67). Die model wat in hierdie navorsingstuk ontwikkel word, is gebaseer op en is 'n uitbreiding van Nonaka and Takeuchi (1995) se kennis-omskakelingsmodel. Gedurende die inisieringsfase van die projek word 'n nuwe entiteit gevorm. Hierdie entitieit is die projekspan wat uit personeel vanaf die klient- en verskaffer-organisasies saamgestel word. Met die ontstaan van die projekspan word groot hoeveelhede kennis na die span oorgedra. Die onderskeie rolspelers moet onuitgesproke kennis ekstemaliseer en na die projekspan oordra as eksplisiete kennis. Die projekspan het ook toe gang tot onuitgesproke kennis deur die individue wat deel van die span vorm. Die proses om al die kennis wat die span bymekaar maak, te internaliseer, begin gedurende die inisieringsfase van die projek. Die mees prominente kennisprosesse in aksie gedurende hierdie projekfase, is die van kennisverkryging en kennisoordrag. Die beheer-en-uitvoeringsfase, tussen die inisierings- en finaliseringsfase van die projek, omvat die sub-fases vanaf ontwerp tot ontwikkeling tot implementering. Gedurende hierdie fase word die proses om kennis wat in die span invloei te internaliseer, voortgesit. Soos die span met mekaar en die klient interaksie het in die nastrewe van die projek se doelwit, word die proses voortgesit om kennis in die span te sosialiseer. Die mees prominente kennisprosesse in hierdie fase is die van kennisskepping en kennisbehouding. Kennis word geskep soos die span probeer om 'n nuwe en unieke oplossing vir die klient te ontwikkel. Die projekspan groei en krimp deur sy leeftyd en as gevolg hiervan word kennisbehouding 'n hoogs belangrike taak vir die projekspan. Gedurende die finaliseringsfase van die projek, moet die projekspan se kennis geeksternaliseer word en uit die span terug na die oorspronklike organisasies oorgedra word. Die kennis wat vanaf die span na die verskaffer-organisasie oorgedra word, moet vasgevang en in 'n kennisstoor vir toekomstige gebruik gestoor word. Die kennis wat vanaf die projekspan ge-eksternaliseer word, moet dan in die klient- en verskaffer-organisasies se daaglikse werking ge-internaliseer word. Die kennis wat na die verskaffer-organisasie oorgedra word, verskil van die kennis wat na die klient-organisasie oorgedra word. Die mees prominente kennisprosesse gedurende hierdie fase is die van kennisoordrag en kennisbehouding. Hierdie model stel 'n struktuur voor waarbinne die interaksie tussen kennisbestuur en projekbestuur in 'n spesifieke konteks vestaan kan word. Hierdie model moet egter nog binne ander omgewings getoets word om te bepaal of die model generies oor industriee toegepas kan word.

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Berryman, Reba. "Knowledge management in virtual organizations: A study of a best practices knowledge transfer model." Thesis, University of North Texas, 2005. https://digital.library.unt.edu/ark:/67531/metadc4740/.

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Knowledge management is a major concern for organizations today, and in spite of investments in technology, knowledge transfer remains problematic. This study sought to determine whether a relationship exists among participant group demographics (experience), implementation of an integrated knowledge transfer system (best practices model), knowledge transfer barriers, and knowledge transfer project (Web-based training) outcome in a virtual organization. The participant organization was a network of individuals and groups who practice patient advocacy in the research and treatment of cancer. These advocates volunteer in various capacities and are not collocated nor do they report to any single organizational entity. Volunteer participants were randomly assigned to a treatment or control condition. The treatment participants received a training supplement based upon a best practices knowledge transfer model. All participants reviewed a Web-based communications training module scheduled for deployment by the participant organization. Upon completion of the training program, participants were instructed to practice specific techniques from the program. At the end of this period, participants completed an online survey that measured demographics, perceived barriers to the knowledge transfer, and project outcome. Knowledge transfer barriers were defined as knowledge, source, recipient, and organizational context characteristics that inhibit the expected transfer. Project outcome was a composite score of items measuring completion time, budget, and satisfaction of the user. Multiple regression identified two significant predictor variables, source (the training program and implementation) and experience (amount of time spent in advocacy practice). Additional analyses found knowledge (causal ambiguity and unproven knowledge) and the experimental treatment condition to show a strong relationship with the explained variance of the dependent variable, knowledge transfer project outcome. Results suggest that an online training implementation is a valid tool for certain specific transfer design characteristics. Experience was a negative predictor of outcome, suggesting that participant-specific level of training material may produce improved outcome. Furthermore, knowledge in the form of evidence that the material is useful as well as explanation of the cause and effect linkage is a factor in a more successful transfer. Finally, the application of a knowledge transfer system designed around organization-specific variables shows promise as a factor in enhanced knowledge transfer in Web-based training in virtual organizations. Further research is suggested to provide additional insight into the predictive value of these variables.

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Rudlid, Patrick, and Sandra Johansson. "Knowledge Management : En modell för hur kunskap kan identifieras och överföras." Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6999.

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Att hantera kunskapen inom organisationer blir allt viktigare för att kunna förbättra den organisatoriska konkurrenskraften. Detta kan bland annat uppnås genom ett ökat utnyttjande av kunskapskapitalet. Kunskapskapitalet brukar vanligtvis handla om att utforska tacit kunskap, det vill säga den kunskapen som finns i de anställdas sinnen.Från år 2010 och fyra år framåt förväntas en stor utmarsch av 40-talister från den svenska arbetsmarknaden. Detta kommer att få konsekvenser på arbetsplatserna. Konsekvenserna kommer bland annat att bli i form av underskott i kunskapskapitalet.Syftet med uppsatsen är ta fram en modell som illustrerar hur kunskap kan identifieras och överföras. För att kunna besvara syftet har en abduktiv ansats och en kvalitativ datainsamlingsmetod använts i studien. Totalt har två observationer och fyra intervjuer genomförts. Studien har genomförts på fallföretaget Electrolux Laundry Systems i Ljungby och datainsamlingen har skett inom enheten Hydraulpressningsgruppen.I studien kommer begreppet kunskap och dess olika typer att redas ut. Vidare kommer det beskrivas hur kunskap kan identifieras, konverteras och överföras.Vi har utformat en analys som är baserad på den teoretiska referensramen. Analysen är utformad för att spegla syftet och problembakgrunden i studien. Den bygger på tre övergripande delar, kunskapsbegreppet, kunskapsidentifiering och kunskapsöverföring.Resultatet av studien är en modell som skapar en förståelse för hur kunskapsidentifiering och kunskapsöverföring kan gå till. Studien har även kommit fram till att det finns hinder som kan försvåra en effektiv kunskapshantering. Managing knowledge is becoming increasingly important to improve the organizational competitiveness. This can be achieved by a greater use of the knowledge capital. This usually means to explore the tacit knowledge which exists in the minds of the employees. In Sweden, from 2010 and four years onwards, a great walkout is expected among the people being born in the 40s.The purpose of this essay is to create a model that illustrates how knowledge can be identified and transferred.The methodology used in this study aims to attain the purpose by using a qualitative method in which interviews and observations are combined.The study has been carried out at the case company, Electrolux Laundry Systems in Ljungby, Sweden.The authors have developed an analysis which is based on the theoretical framework. This analysis consists of three main parts, knowledge identification, knowledge transfer and a model for knowledge management.The conclusion in this essay is a model that creates an understanding of how knowledge can be identified and transferred. The study also found that there are obstacles that might constrain an effective knowledge management.

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Griffiths, David Anthony. "Methodology and diagnostic management tool for the coordination of Organisational Knowledge Management." Thesis, University of Edinburgh, 2012. http://hdl.handle.net/1842/10614.

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Since the late 1980s there has been a greater awareness of the need to manage organisational knowledge resources, which are seen as vital to the value proposition of any organisation. This has resulted in the development of a multiplicity of Organisational Knowledge Management (OKM) approaches, systems and processes. OKM as a concept is however experiencing a prolonged period of practitioner and academic dissatisfaction, which is impacting its credibility. Commentators claim that this emanates from the fact that a general model, as a diagnostic mechanism for the field, has not yet emerged, an indicator of immaturity in the field and a destabilising influence on practitioner confidence. This research sets out to explore OKM, with the aim of understanding and attempting to help address this dissatisfaction. The literature review focuses on environmental drivers of OKM as a concept from both practitioner and academic perspectives. This highlights a need for (1) an agreed definition of purpose for OKM systems and (2) a general diagnostic model or framework for those systems that identifies common constructs across sectors or geographic locations. In turn, these require appropriate research evidence. The research reported on in this thesis utilises Soft Systems Methodology as a framework for enquiry. By means of a meta-analysis of literature, the enquiry progresses to a descriptive survey, with findings being illustrated and analysed through fractal analysis. The data is then compared against a sample of models from the field before being translated into a new OKM diagnostic model and supporting toolkit, using logic modelling and a Participatory Integrated Assessment Tool. The application of these to a case study, carried out within in a large multinational organisation, is reported on and evaluated. Findings are that 'self-similarity' exists across existing views of OKM; that the need for knowledge to be used as an organisational resource is a persistent one; that a methodology can be developed that reacts to the needs of academics and practitioners in responding to the challenges from the field; that a proposition for a general organisation diagnostic model is possible; that a robust evidence-based definition for the concept, as well as a general diagnostic model for the coordination of organisational knowledge resources is needed and are provided; and that such a general diagnostic tool, such as has been developed in the research on which this thesis is based, can be applied within an organisation to identify gaps in systems designed to coordinate organisational knowledge resources.

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Roos, Izak Francois Jakobus. "An activity-based model for managing unstructured content." Diss., Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-03252009-161748.

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Coker, Christopher J. "Checklist Training Model| A Comparison of Time, Investment, and Job Function Knowledge." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13811243.

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This quantitative study was an evaluation of the effectiveness of the online Training Home software program, designed for use with a national nonprofit business model. This study was undertaken because nonprofits have a difficult time resourcing training. If the Training Home program can deliver a comprehensive training program for minimal cost, then a nonprofit will be better able to deliver on the nonprofit’s stated mission. For this study, six research questions centered on measuring the helpfulness of the program, the difference in job function training, improved knowledge of a national nonprofit, and perception of the Training Home program between those that had and or had not used the program. Additionally, cost per unit of training, the number of training vignettes delivered, time spent in training, ease of use by supervisors, and staff ratings of the effectiveness of the training home program. The population studied was the 450 staff at one affiliate of the national nonprofit. This staff group consisted of a mix of genders, ages, and education levels. This study used archival data gathered over the 2013, 2014, and 2015 calendar years and was analyzed using multivariate regression and descriptive analyses. The cost and number of training vignettes delivered in a 24-month period were compared to determine whether the Training Home program was a more cost-effective delivery model than the prior system for the year before the study. Analyses indicate that the Training Home program delivered more training to staff at a lower cost per unit of training when compared to the units of training delivered in the prior model. Supervisors and staff reported the program to be effective in knowledge management and tracking and the training of all staff. The study had positive results for the sample studied. It would be beneficial for any future studies to expand the sample size into other geographic regions.

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Preece, Michael. "Knowledge management : a residential aged care perspective." Thesis, Curtin University, 2011. http://hdl.handle.net/20.500.11937/561.

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This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity capabilities of acquisition, assimilation, transformation and exploitation and their impact on effective knowledge management. All of these capabilities are strategies that enable external knowledge to be recognised, imported and integrated into, and further developed within the organisation effectively.The research tests the relationships between absorptive capacity and effective knowledge management through analysis of quantitative data (n=549) drawn from managers and employees in 35 Residential Aged Care organisations in Western Australia. Responses were analysed using Partial Least Square-based Structural Equation Modelling. Additional analysis was conducted to assess if the job role (of manager or employee) and three industry context variables of profit motive, size of business and length of time the organisation has been in business, impacted on the hypothesised relationships.Structural model analysis examined the relationships between variables as hypothesised in the research framework. Analysis found that absorptive capacity and the four capabilities correlated significantly with effective knowledge management, with absorptive capacity explaining 56% of the total variability for effective xiv knowledge management. Findings from this research also show that absorptive capacity and the four capabilities provide a useful framework for examining knowledge management in the service industry. Additionally, there were no significant differences in the perceptions held between managers and employees, nor between respondents in for-profit and not-for-profit organisations. Furthermore, the size of the organisation and length of time the organisation has been in business did not impact on absorptive capacity, the four capabilities and effective knowledge management.The research considers implications for business in light of these findings. The role of managers in providing leadership across the knowledge management process was confirmed, as well as the importance of guiding routines and knowledge sharing throughout the organisation. Further, the results indicate that within the participating organisations there are discernable differences in the way that some organisations manage their knowledge, compared to others. To achieve effective knowledge management, managers need to provide a supportive workplace culture, facilitate strong employee relationships, encourage employees to seek out new knowledge, continually engage in two-way communication with employees and provide up to date policies and procedures that guide employees in doing their work. The implementation of knowledge management strategies have also been shown in this research to enhance the delivery and quality of residential aged care.

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Morgan, Rozas Milagros, and Xavier Llinàs. "An academic knowledge management model: Multiple case studies in Peruvian Universities." Academic Conferences Limited, 2017. http://hdl.handle.net/10757/622491.

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Proceedings of the European Conference on Knowledge Management, ECKMVolume 2, 2017, Pages 730-74118th European Conference on Knowledge Management, ECKM 2017; International University of CataloniaBarcelona; Spain; 7 September 2017 through 8 September 2017. Universities' knowledge management processes are critical to accomplishing their role of integrating individuals and countries in the competitive global knowledge economy through teaching, research and technology transfer (Sam and Van der Sijde, 2014; Welch, 2011). This role is particularly critical for universities in emerging economies, like Peru, that seek to integrate into this knowledge economy by diversifying their economies and reducing dependence on raw materials exports (Ministerio de la Producción del Perú, 2014). To do so, the article proposes an academic knowledge management model for Peruvian universities that integrates their processes and key actors. The authors analyzed current academic knowledge management models at five Peruvian universities using multiple case study methodology. The universities are among the highest ranked Peruvian universities in the QS University Rankings: Latin America (2016), such that the resulting model is applicable to universities in Peru and other emerging economies. The data collection protocol was validated by experts using the Delphi method and pilot tested at a sixth university. The results indicate that knowledge at these universities is managed intuitively or by tradition, not in a way that systematically integrates processes and participants. The critical success factors to managing academic knowledge effectively were identified as qualified staff, responsible and committed to research; engagement and commitment from senior management; an organizational culture that encourages knowledge creation, sharing and use; and staff attitude and learning ability. The research also identified criteria that measure the model impact in terms of its stages (creation, exchange and use) and university processes (teaching and learning, research, and transfer of services to society). The article concludes that the model is applicable to the current knowledge management practices identified in the case study and includes basic components (planning, management processes, principles, methods, technologies, etc.) in a system whose indicators fulfill the university mission and goals.

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Elashaheb, M. S. "A knowledge management framework for the telecommunication industry : the KMFTI model." Thesis, University of Salford, 2005. http://usir.salford.ac.uk/2102/.

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Recent years have witnessed a continuing growth of developments in knowledge management systems to capture the information flows within organisations and tum them into exploitable management databases. Examples to this are such as the Total Quality Management and the Business Process Reengineedng models. There is no doubt, that during the last few years there has been a broad interest of exploiting knowledge. However, traditional Knowledge Management (KM) systems and frameworks do not necessarily take into account the specific nature of the telecommunication industry, particularly those related to capturing, sharing and exploiting unconventional data flows that occur between the personnel on the move such as technicians and engineers. Thus, a large amount of these data is lost and will never be able to benefit the organisation or its employees in any way. Therefore, this research addresses the development of a new KM framework to fill in this gap and provide the telecommunication organisations in general and the General Post and Telecommunication Company(GPITC) in Ubya in particular with a solid base where bulk and rough data will become exploitable and manageable in a concise and intelligent way. The main questions being posed by this research are as follow: Could the Existing Knowledge Management Systems help the GPTC in Libya in particular and the telecommunication industry in general to better manage their data flows and turn them into an exploitable knowledge base? and How a strategic Knowledge Management Framework (KMF) could contribute to establishing adequate guidelines and policies in such telecommunicatioenn vironment? In this regard, the investigations in this research will stress on the Identification of the broad range of issues that are preventing the adoption of KM systems within the GPTC or any given telecommunication organisation rather than trying to focus on a specific and unique question about the exploitation of KM. This approach is justified by the fact that no specific KMS appear to be developed for such Industry. Furthermore, the various parameters are described under this common framework which is expected to benefit the telecommunication sector as a whole.

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Chandarasupsang, T., N. Chakpitak, and Keshav P. Dahal. "Organisational learning model for utility asset management using knowledge engineering approach." International Conference on Condition Monitoring and Diagnosis, 2006. http://hdl.handle.net/10454/2639.

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Under the evolving environment, a utility company is required to improve the operation and maintenance of its physical assets usually in the forms of an asset management program. This paper proposes an organisational learning model for the utility companies with respect to the asset management activities. CommonKADS is utilised as a tool to capture the knowledge associated with managing the assets from the learning processes of the utility company. A case study of Bangpakong power plant in Thailand is presented. The results show that by applying the proposed methodologies, the learning processes within the utility companies can be categorised and explained by five major learning steps of breakdown, corrective, preventive, predictive, and proactive maintenances.

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Liebenberg, Vanwyk. "The development of a knowledge management model to improve the effectiveness of project management organisations." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/53097.

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Thesis (MScEng)--Stellenbosch University, 2002. ENGLISH ABSTRACT: The new economy of the world has shifted the emphasis of organisations away from the traditional view that land, labour and capital is needed for competitive advantage, to a view that the knowledge inherent in people is the greatest driver for economic success. This shift from the industrial economy to the information or knowledge economy has prompted an increase in the study of the role knowledge plays in determining organisational success. The management of this knowledge is of great importance to all organisations competing in the knowledge economy. An organisation that uses the managementby- projects approach is presented with additional challenges. The people who create and use knowledge in project management organisations move from project to project, and project teams are formed temporarily for the duration of the project. In global project management organisations, the impact of the diverse cultures, values and ideals of people is an even greater challenge than in non-project management organisations. People need to co-operate on projects without much time to adjust to these differences. This has lead to this research study on the management of knowledge in organisations that use the management-by-projects approach. The first aim of the study was to review the relevant literature on knowledge management and project management. A model was developed from the literature that comprises the most important components needed to ensure that all organisational knowledge is used to establish a competitive advantage. This general model was refined to satisfy the needs of a project management organisation. As mentioned in a previous paragraph the greatest challenge for a project management organisation is harnessing the diversity in project teams and using it to the advantage of the organisation. The diversity in project teams stems from the diversity in value systems of team members and groups within project teams. This also leads to diversity in the cultures within the organisation. These cultures can be racial or national cultures, professional cultures, or functional cultures that are developed when individuals interact within groups. This thesis aims to emphasise the importance of people, as individuals and groups, and the organisational culture that is formed through the shared values and ideals of such groups. People will be motivated to change their way of work by focussing the implementation of an initiative such as knowledge management on the culture of the organisation. This is because the change is then rooted in their shared values. The purpose of this study is therefore not only to develop a model, but also to stress the relative importance of the components of the model. The model consists of three enablers: culture, people and technology. These enablers will prepare the organisation to adopt and use the process of knowledge management effectively. The knowledge management process will not be very effective, if the enablers are not implemented successfully. Implementers of a knowledge management initiative must understand that the organisational culture is of primary importance. The other enablers and the knowledge management process should be supported by the organisational culture. The model for knowledge management that is developed in this thesis is compared to the implementation plan of a South African technology company that uses the management-by-projects approach. The model that is being implemented at Sasol Technology is critically compared to the model proposed in this thesis. Conclusions are reached on the gap between the model that is being implemented at Sasol Technology and the model that is developed in this thesis. From this it will be evident that the proposed model could be used as a frame of reference for the implementation of knowledge management in project management organisations. AFRIKAANSE OPSOMMING: Daar is tans 'n klemverskuiwing in die wêreldekonomie, weg van die tradisionele idee dat grond, arbeid en kapitaal benodig word vir kompeterende voordeel. Die nuwe fokus is op mense se kennis as drywer vir ekonomiese sukses. Hierdie verskuiwing vanaf die industriële ekonomie na die inligting- of kennisekonomie het tot gevolg dat die rol van kennis in die sukses van maatskappye ondersoek word. Die bestuur van kennis is baie belangrik vir alle organisasies wat kompeteer in die kennisekonomie. Vir 'n organisasie wat die bestuur-deur-projekte bestuursbenadering volg, is daar egter nog meer uitdagings. Mense wat binne hierdie omgewing werk word gereeld tussen projekspanne rondgeskuif, dié spanne word ook net gevorm vir die leeftyd van die projek. In internasionale organisasies moet mense van verskillende kulture, met verskillende waardes en ideale, saamwerk op projekte, sonder dat hulle baie tyd het om gewoond te raak aan hierdie verskille. Dit het gelei tot hierdie navorsingstudie van die bestuur van kennis binne organisasies wat die bestuur-deur-projekte bestuursbenadering gebruik. Hierdie navorsing is begin deur 'n oorsig te neem van die relevante literatuur oor kennisbestuur en projekbestuur. Uit die literatuur is 'n modelontwikkel wat bestaan uit al die belangrikste komponente wat bestuur moet word om te verseker dat al die kennis in 'n organisasie gebruik word. Die kennis binne die organisasie moet gebruik word om nuwe waarde te skep wat 'n kompeterende voordeel kan bewerkstellig. Hierdie algemene model is verfyn om die behoeftes van 'n projekbestuursorganisasie te bevredig. Soos reeds genoem is die grootste uitdaging vir projekbestuursorganisasies om die diversiteit in projekspanne in te span tot die voordeel van die organisasie. Hierdie diversiteit is afkomstig van die diverse waardestelsels van spanlede en groeperings binne projekspanne, en daarom ook die diverse kulture in organisasies. Dit kan etniese of nasionale kulture, professionele kulture of funksionele kulture wees, wat ontstaan uit die interaksie van individue wat in groepe werk. Hierdie tesis beklemtoon die belangrikheid van mense, beide as individue en groepe, en ook die organisasiekultuur wat ontstaan as gevolg van die gemeenskaplike waardes en ideale van sulke groepe. Mense kan gemotiveer word om hul manier van werk te verander deur tydens die implementering van 'n inisiatief soos kennisbestuur te fokus op die kultuur van die organisasie. Dit is moontlik omdat die verandering geanker is in die waardes van die mense. Die doel van hierdie studie is daarom nie net die ontwikkeling van 'n model vir kennisbestuur nie, maar ook om die relatiewe belangrikheid van die komponente van die model uit te lig. Die model bestaan uit drie bemagtigers (engels: "enablers"): organisasiekultuur, mense en tegnologie. Hierdie bemagtigers berei die organisasie voor sodat die kennisbestuur proses aanvaar en effektief gebruik kan word. Die kennisbestuur proses sal egter nie baie effektief wees as die bemagtigers nie suksesvol geimplementeer is nie. Die persone wat gemoeid is met die implementering van kennisbestuur moet verstaan dat die organisasiekultuur van primere belang is. Die organisasiekultuur moet ook ondersteun word deur die ander bemagtigers en die kennisbestuur proses. Die model vir kennisbestuur wat in die tesis ontwikkel is word vergelyk met die implementeringsplan van 'n Suid-Afrikaanse tegnologie maatskappy. Sasol Tegnologie gebruik die bestuur-deur-projekte benadering en daarom kan die model wat in hierdie tesis voorgestel word krities met die maatskappy se model vergelyk word. Gevolgtrekkings word gemaak oor die gapings tussen die model wat by Sasol Tegnologie gebruik word en die model wat in hierdie tesis ontwikkel is. Hieruit is dit duidelik dat die voorgestelde model gebruik kan word as 'n verwysingsraamwerk vir die implementering van kennisbestuur in projekbestuursorganisasies.

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Xiao, Wenli. "Essays on knowledge management." Diss., Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/50129.

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For many firms, particularly those operating in high technology and competitive markets, knowledge is cited as the most important strategic asset to the firm, which significantly drives its survival and success. Knowledge management (KM) impacts the firm's ability to develop process features that reduce manufacturing costs, product designs with the features and functionality to match consumer demand, and time to market. Unfortunately, many firms lack an understanding of how to develop and exploit knowledge capabilities for success. In this thesis I develop a rich and multifaceted understanding of how KM strategies lead to successful outcomes for a firm. The thesis comprises three essays, described below. The first essay (Chapter 2) examines how volume-based learning influences the relationship between a buyer and supplier in a two-period Stackelberg game. Three types of knowledge management practices are considered. First, in contrast to the literature, I recognize that knowledge accumulated from current in-house production contributes to the buyer's future product and process development efforts. Second, I allow the supplier to invest in integration process improvement (a form of knowledge development) to reduce the buyer's integration cost. Therefore, the supplier has two mechanisms to impact the buyer's demand: price and process improvement. Lastly, both the buyer and supplier benefit from volume-based learning that reduces their respective production costs. I provide conditions under which the buyer partially outsources component demand as opposed to fully outsourcing or fully producing in-house. In addition, I identify conditions for which the supplier's price and investment in integration process improvement can serve either as substitutes or complements. In the second essay (Chapter 3), I consider knowledge development (KD) strategies in a new product development (NPD) project with three stages of activities conducted concurrently: prototyping, pilot line testing, and production ramp-up. I capture the link between successive stages of engineering activities by recognizing that knowledge accumulated in one stage and transferred to another stage improves the efficiency of knowledge development in the recipient stage. A Base Model and two extensions are introduced that differ in the manner in which knowledge transfer (KT) occurs. I find that the NPD manager pursues different dynamic strategies for KD in each stage of the project. In addition, I explore how the effectiveness of KD and the returns to KT impact the optimal strategies adopted in each stage. In the third essay (Chapter 4), I introduce a dynamic model to explore the impact of KT on a manager?s pursuit of an existing product improvement project and a new product development project. These two projects consume costly knowledge development resources. A key feature of the model is the characterization of the knowledge transfer process from the new product development project to the existing product improvement project. As a result of KT, the ability of the existing product improvement project to generate new knowledge is enhanced. However, the ability of the new product to generate expected net revenue when it is released to the marketplace is reduced due to the loss of proprietary knowledge. I obtain dynamic optimal strategies of KD in both projects and the optimal strategy of KT from the new product development project to the existing product improvement project.

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Ujčík, Jiří. "Aplikace principů znalostního managementů ve vybrané firmě." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-234767.

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The diploma thesis focuses on the issue of knowledge management, its principles and its application. The first part focuses on theoretical foundations. These are then used for analytical and practical part, which is dedicated to a proposal of own solution, where I propose practices to eliminate the identified weaknesses.

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Kamalanathan, Nitya Ahilandam. "A systematic knowledge management model for planning the discharge of hospital patients." Thesis, Staffordshire University, 2015. http://eprints.staffs.ac.uk/2918/.

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the growth in size, complexity and the number of chronic diseases in the NHS. In addition, there is an increase in demand for high quality care, processes and planning. Effective Discharge Planning (DP) requires practitioners to have appropriate, patient personalised and updated knowledge in order to be able to make informed and holistic decisions about a patients’ discharge. This research examines the role Knowledge Management (KM) plays in planning an effective discharge plan and examines existing ways in which DP is currently carried out, identifies the stakeholders who are involved in the DP process and highlights problem areas requiring further improvement. The research also examines KM models and KM models in healthcare and integrates KM with DP in the form of a KM-based DP model. The development of the model is based on primary research, using the Grounded Theory method on a sample of stakeholders in the DP process in typical NHS hospitals. Through a process of thematic coding to the point of theoretical saturation the primary research builds on the thorough secondary research, applying problem analysis techniques in an innovative way. The model is intended to highlight the problem areas that require focus and provides a seamless overview allowing healthcare personnel to thoroughly plan the discharge of a patient with the involvement of both patients and carers. By following the guidelines in the model, healthcare personnel, patients and carers will be prompted to identify and implement the relevant factors that make up an effective discharge plan. The KM-based DP model is validated by the actors involved in planning the discharge (i.e. a sample of healthcare personnel). The doctoral challenge of the research is in the development and validation of an original discharge planning model using an innovative application of the Grounded Theory method. The model has implications for further academic research and for a controlled implementation in practice.

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Obaide, A. "A model for a successful implementation of knowledge management in engineering organizations." Thesis, University of Salford, 2004. http://usir.salford.ac.uk/2103/.

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Knowledge management (KM) is an emerging discipline that promises to capitalize on organizations intellectual capital. KM refers to the process of managing the life-cycle of knowledge relevant to areas that are mission critical to the organization. This includes efforts to capture, store, and deploy knowledge using a combination of information technology and business processes. In recent years, KM has become a critical subject of discussion in the business literature. Both business and academic communities believe that by leveraging knowledge, an organization can sustain its long-term competitive advantage. Approaches to KM varied form emphasizing the capabilities of information and communication technologies to the focus on social systems such as employee training and motivation. Engineering organizations led the way in KM initiatives realizing the potential of successful KM implementation in decreasing production time and cost, increasing quality, making better decisions as well as improve organizations' performance and provide a competitive advantage. Although some engineering organizations reported early KM success, other organizations have tried and failed to implement KM. These failures have been linked to the lack of a generally accepted framework and methodology to guide successful implementation of KM in organizations. This primary aim of this research is to produce a model for a successful implementation of KM in engineering organizations which integrates the various approaches and key factors to implementing KM. The study has produced a model which provides a framework that identifies the different types of knowledge available in engineering organizations, the KM life-cycle which is needed to manage this knowledge, and the key factors that facilitate this process. The model also provides management with guidance for implementing KM in their organizations. In order to achieve the aims and objectives of this research, a triangulation nonexperimental approach is adopted using qualitative in-depth case study with triangulation of data collection methods that uses observation, structured interviews, unstructured interviews, historical data collection, and document review. This is followed by a quantitative approach with the use of a questionnaire to further validate and generalize the proposed KM model. In building the KM model a thorough review of previous related literature from different disciplines was conducted. The literature reviewed included various issues relating to KM, such as KM approaches, perspectives, frameworks, and methodologies as well as strategic planning, human resources, instructional design theories, organizational learning, information technology, etc.

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Augusto, Rafael Gouveia. "Knowledge management maturity model : the case study of a portuguese technology enterprise." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/4975.

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Master in Corporate Sciences In today scenario, Knowledge Management plays an important role in the competitiveness and performance of the Organizations in general. Through an efficient KM implementation organizations can tap the real benefits of knowledge generation and usage, which leads to a boost in the innovation processes and subsequently in performance. A KM Maturity Model can help organizations identify the progress of Knowledge Management and improvements to be made. Then with the current state-of-the-art assessed it becomes almost natural to find the path to the next higher level of KM Maturity. This research adds to the body of knowledge by its literature review on Knowledge Management and KM Maturity Models. But above all this research contributes with the application of one of those models in a Portuguese IT Organization. The objective is to answer the question: “What is the Knowledge Management Maturity Level of an organization?” The data for the selected model was collected by an instrument proposed in the chosen model in the form of a survey. Interviews with key players in the Organization were conducted and secondary data was also considered. All this information was treated and a conclusion about the Knowledge Management Maturity Level of the company is given at the end. No cenário de hoje a Gestão do Conhecimento desempenha um papel importante na competitividade e performance das organizações em geral. Através da aplicação eficiente da Gestão do Conhecimento(GC) as organizações conseguem aproveitar os reais benefícios da geração e utilização do conhecimento, o que leva a um estimuto nos processos de inovação. Um modelo de maturidade de GC pode auxiliar as organizações a identificarem o andamento da gestão do conhecimento e melhorias a serem realizadas. Depois, com o actual estado-da-arte avaliado torna-se quase natural encontrar o caminho para o próximo nível de maturidade de Gestão do Conhecimento. Esta investigação contribui para o conjunto de conhecimento pela sua revisão da literatura sobre Gestão do Conhecimento e Modelos de Maturidade de GC. Mas acima de tudo, esta investigação contribui com a aplicação de um desses modelos em uma organização Portuguesa de TI. O objetivo é responder à pergunta: "Qual é o Nível de Maturidade da Gestão do Conhecimento de uma organização?" Os dados para o modelo seleccionado foram recolhidos por um instrumento proposto no modelo escolhido e sob a forma de um inquérito. Entrevistas com key-players da Organização foram realizadas e dados secundários também foram considerados. Toda esta informação foi tratada e uma conclusão sobre o Nível de Maturidade da Gestão do Conhecimento da empresa é dado no final.

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Li, Yulong. "A Research Model for Collaborative Knowledge Management Practice, Supply Chain Integration and Performance." Connect to Online Resource-OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1177173627.

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Dissertation (Ph.D.)--University of Toledo, 2007. Typescript. "Submitted as partial fulfillment of the requirements for the Doctor of Philosophy degree in Manufacturing Management and Engineering." Bibliography: leaves 215-235.

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Marengo, Luigi. "Knowledge, coordination and learning in an adaptive model of the firm." Thesis, University of Sussex, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.335486.

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Mylopoulos, Maria. "Conceptual models for knowledge management, an empirical study using Knowledge Forum." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp05/MQ63065.pdf.

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Jayawickrama, Uchitha. "Knowledge management competence for ERP implementation success." Thesis, University of Plymouth, 2015. http://hdl.handle.net/10026.1/3498.

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The global business environment has changed dramatically in recent years, as competition in complex knowledge-based economies has increased. Enterprise Resource Planning (ERP) systems have been viewed as a way to manage increased business complexity, leading to the rapid adoption and implementation of such systems, as ERP can support enterprises to improve their competitiveness. Knowledge management (KM) is crucial for ERP systems implementation, however a highly demanding task. Therefore, the primary concern of this research is to examine the effectiveness of knowledge management activities that would contribute to achieve ERP implementation success. This study adopted mixed methods approach by combining semi-structured interviews and a questionnaire to collect empirical data from ERP professionals in both manufacturing and service sector organisations. In the qualitative phase, it develops the “framework of integrative knowledge” based on empirical evidence, that can improve KM competence for ERP implementation success. Data analysis has been undertaken using a combination of thematic analysis and comparative analysis with respect to 14 ERP implementations in the UK. The framework integrates multiple perspectives in terms of knowledge components to enhance KM competence, including knowledge types, knowledge layers, KM lifecycle and knowledge determinants. It discovered 19 knowledge determinants to drive knowledge management activities during ERP projects, which is another vital contribution to the existing knowledge. Furthermore, the study develops the “knowledge network model” for ERP implementations in order to facilitate the knowledge flows between various stakeholders involved in ERP implementations, which can help to understand the interactions between the knowledge components. Moreover, sub-knowledge types (knowledge elements) under each knowledge type were discovered through empirical evidence. The quantitative phase was adopted to extend the findings of the qualitative phase. The knowledge types and knowledge elements were prioritised using Analytic Hierarchy Process (AHP) method through an online AHP based questionnaire with 77 responses from ERP professionals involved in UK ERP implementations. Furthermore, knowledge prioritisation demonstrates how effectively the framework of integrative knowledge can be used during ERP implementations with the help of prioritised knowledge. In total 4 knowledge types and 21 knowledge elements were ranked based on their contribution to achieve ERP success; four variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. This study has number of theoretical contributions including framework of integrative knowledge, knowledge network model for ERP implementations and ERP knowledge prioritisation. Moreover, the framework of integrative knowledge can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP implementation success in business reality.

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Beeken, Wilhelm Frederik Hartmann. "A model for sustainable operational excellence through knowledge management practices and continuous improvement principles." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/1061.

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Integrating Knowledge Management maturity with associated Continuous Improvement efforts in order to remain competitive, is absent in most Operational Excellence initiatives. Furthermore, the intertwined relationship of Continuous Improvement and work development becomes a crucial focus area for organisations that wish to establish a continuously evolving management system consisting of core values, methodologies and tools with the aim of creating more satisfied customers with less resources. The old industrial paradigm that focused on labour, capital, materials, and energy viewed technology and knowledge as external influences on production. This framework is now being challenged and a new trend is emerging. This trend seeks to transform the old industrial system to that of a knowledge-based which one can lead to innovation and hence economic advantage. Continuous Improvement as a concept has roots in many other fields, including social-technical system design, human relations progress and the discussion surrounding ‘lean manufacturing’. This study will focus on Continuous Improvement as a noun, referring to on the outcome of the process of a stream of emergent innovations. The primary objective of the study is to create a model that will present an organisation with a three-layer knowledge reference process grid, which will align and depict the surrounding business knowledge functions, knowledge-enabling processes and knowledge-manipulating processes aiming for enabling Operational Excellence. This study promotes the theory that the cognitive domain layer, functional domain layer and resources layer of an organisation can be increasingly stimulated by focusing effort through Continuous Improvement routines towards the associated inter-organisational knowledge processes sustaining Operational Excellence. The proposed model is structured to review, compare, evaluate and integrate existing Knowledge Management practices of ii an organisation within the context of clear definitions for important concepts of Knowledge Management. Additionally the model provides an assessment instrument for evaluating the organisation’s Knowledge Management maturity level. The study concerns itself with two concepts towards business value creation which will lead to increased Operational Excellence. Firstly, the maturity of Knowledge Management processes, and secondly the level of the organisation wide process of focused and continuous incremental improvement namely, Continuous Improvement. A case study with PriceWaterhouseCoopers was concluded and an on-line Internet survey was used with a stratified sample from knowledge workers to test the factors from both a Knowledge Management and Continuous Improvement perspective. These factors were verified by means of a hypotheses network, describing in a structured and descriptive way, the importance of Knowledge Management and Continuous Improvement collectively on sustainable Operational Excellence as an integral development of Operational Excellence. With respect to Knowledge Management practices, the hypothesis network proposed at least three domains, which of knowledge generation, knowledge mobilisation and knowledge application as important input to the proposed process grid of knowledge development and associated layer elements. From a Continuous Improvement principles perspective it is apparent that elements from Continuous Improvement routines and Continuous Improvement characteristics are associated with the organisation Continuous Improvement ability. These findings are also a result of the deliberate design of processes, tools, structures and environments with the intent to increase, renew, share or improve the use of knowledge represented in any of the three elements for structural, human and social of intellectual capital. The proposed model combines the framework of the Boyd cycle as it is conceptualized as self-assessment activities, for it becomes possible to use them as basis of a self-assessment with sense making navigational properties across iii the proposed knowledge process grid for the model. The model will facilitate the concept of a three-layer knowledge reference process grid, which represents the main components of the knowledge processes within the cognitive domain layer, functional layer and resources layer of an organisation. The proposed model will deliver a single value that co-exists with the Knowledge Management maturity level and Continuous Improvement readiness index rating attained. Logical relationships to dynamic, evolving and flexible enabling Knowledge Management practices for each layer of the proposed three-layer knowledge reference process grid will be integrated as output of the proposed model. The research has limitations as Knowledge Management practices were measured using a subjective norm scale. It is suggested that a more comprehensive measure of Knowledge Management maturity processes may be needed to represent this construct. The complexity of the proposed model and the number of associated variables included in the results need further confirmation using possible multiple samples and additional measures of Knowledge Management maturity and Continuous Improvement readiness elements. The benefit of the proposed model as a practical Operational Excellence tool is to overcome the perceived gap of implementing Knowledge Management practices and Continuous Improvement principles collectively to deliver and sustain Operational Excellence.

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Wang, Hsin-Tzu, and 王心慈. "Model for Knowledge Oriented Configuration Management." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/49108393559513189244.

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碩士 國立臺灣大學 土木工程學研究所 94 Configuration management (hereafter as CM) is an interactive management discipline merging technical and administrative direction system together, and applied over the life cycle of a product or project. During each phase such as conception/planning, definition/design, product/build, distribution/delivery, operation/maintenance and disposal/removal, through CM process, project manager can ensure the product performing the functional and physical requirements as intended despite the complexity of organization interfaces, engineering changes or dynamic circumstances. By means of the activities of configuration identification, configuration control, configuration status accounting and configuration audit, a high level of confidence in the product information is established. However, some deviations to execution effectiveness of CM may occur due to the causes of the existing hierarchic organization and culture. For example, the CM processes may lead to a misunderstanding of “document management” or ossified regime. Although the CM can establish a systematized process to manage project changes, each individual change event is usually isolated and dealt with independently. The similar detrimental changes still occur frequently and repeatedly. To explore the problem, it is found that the whole organization and regime lack mechanism of lesson learnt and self-education. Data and information are set up, stored and adopted, but are either unlikely converted into personal knowledge completely, or unlikely create more valuable knowledge for organization then utilized by individual. This kind of situation will definitely reduce the comprehensive efficiency of CM. The 21st century is the era taking knowledge as main shaft. Purpose of the knowledge management (KM) is to share and re-utilize the knowledge, and then to create new knowledge. How to give CM more active spirit of making use of CM, to promote the beneficial changes and to reduce detrimental changes nowadays are the key subjects of CM practice indeed. This research is trying to build a model for knowledge oriented CM and focus on the creation of organization knowledge, so as to improve the quality of the project and the value of the organization. It is expected to study application strategy and implementation processes, and to offer the actual example based on this model. According to the result of this research, it was found that the systematic work scenarios established by CM imply the members of functional department to go out of their affiliated unit and to have more opportunities of learning multifarious professional knowledge after applying KM-based CM and re-setting procedure. Through the routine of on-job-training, the purpose of integrating department''s function cannot only be achieved, accumulation and creation of the organization abilities but also is promoted throughout the project.

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Hsieh, Yi-Ching, and 謝宜倩. "Constructing a Knowledge Management Maturity Model from the Perspective of Knowledge Management Process." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/15055882022774298103.

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碩士 國立臺灣大學 資訊管理學研究所 92 In the knowledge-based economy, knowledge has become an important asset in an organization and consequently, knowledge management has emerged as an issue managers have to deal with. However, the practice of knowledge management is considered good in some organizations, while bad in others. Therefore, this research aims to construct a knowledge management maturity model to evaluate the difference of organizations’ knowledge management practices. There are three components in the proposed model: maturity levels, knowledge management process, and knowledge management enablers. The maturity levels are based on the capability maturity model (CMM) of SEI. This model divides knowledge management process into four main sub-processes: knowledge creation, knowledge storage, knowledge sharing, and knowledge application, emphasizing the need for continuous process improvement. Furthermore, knowledge management enablers are integrated into this model to describe how they support the practices at each maturity level. The following are the contributions of this research: 1. We construct a knowledge management maturity model from the perspective of knowledge management process, and integrate knowledge management enablers into this model. 2. The model can be used to evaluate how well organizations do in knowledge management, and to provide maturity paths that organizations can follow. 3. The applicability of this model is evaluated through case studies, which also serve to illustrate how knowledge management practices among organizations are compared.

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Shih, Po-I., and 施博議. "General model in building knowledge management system." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/83839950893500410314.

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碩士 南華大學 資訊管理學研究所 92 Implementing the management activities based on the characteristic of knowledge and designing the corresponding function based on the type of knowledge flow are seldom be considered since building KMS. Hence, the most proposed knowledge management systems (KMS) are almost the same as the general management information systems (MIS). And, the effectiveness derived from implementing the knowledge management (KM) is limited. 　　　Therefore, after reviewing the related literatures, we will propose a suitable model for building KMS. The designer can construct a better KMS according to the procedure standard and employ it to maximizing the system performance. Besides, we also developed a prototyping KMS for the research institute at university to verify the feasibility for our proposed general model. This prototyping KMS will apply the Active Server Pages (ASP) syntax to form the system platform. And, the Extensible Markup Language (XML) technique will be employed to accomplish the document structure which being adapted in KM model. Finally, the associate database technique is also applied to link them together. Two concluding remarks in this research can be obtained as fallows: 　 1. The general model in building KMS is proposed and the application of information technology (IT) to accomplish the KM is also clearly represented. 　 2. A KMS for the research institute at University is developed. Except for the effectiveness of our proposed general model can be verified, it can be viewed as an illustrative example of KMS development for the research unit at university in the future.

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Liu, Hsin-Chih, and 劉信志. "A Study of Knowledge Management Reference Model." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/95824189858731897156.

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碩士 國立臺北科技大學 商業自動化與管理研究所 88 On account of highly competitive and ever-changing nature of business environment in recent years, the enterprise began to emphasize the approach of Knowledge Management. The international and domestic research works of knowledge management were first originated since 1990. However, most of the research was concerned about the strategic applications of knowledge management, and few of them further investigated the performing steps and reference models of knowledge management. This research first explore various kinds of 「knowledge properties」and 「knowledge management models」and then introduce four basic dimensions which are: organization&personnel, contents of knowledge, processes, and information technology. A knowledge management model is therefore constructed using Architecture of Integrated Information System(ARIS) along with the framework of performing steps to serve as the reference model of introducing knowledge management for practitioners. According to the reference model of knowledge management and in-field study of selected business to testify the feasibility of the constructed reference model. Finally, some suggestions and recommendations are proposed after testifying.

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Lu, Lii-Haur, and 呂理豪. "Construct Experiential Knowledge for Project Management Model." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/68567803593942082235.

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碩士 世新大學 資訊管理學研究所(含碩專班) 93 Project Management is a methodology to use management. To order to meet schedule under the cost, cooperation and is it in charge of to accuse of resource, reach the systematic output or provide service. Therefore the historical materials of the relevant special project should list in the initial category of new special project in the past; the more important thing is how to keep the experience, such as several mistakes, careless mistakes taking place in the special project in the past, etc. The experiential knowledge is very important information while carrying out to the follow-up special project. This research purpose is to discuss how construction “Experiential Knowledge for Project Management Model” (EK-PMM). And then the process, knowledge areas, tool and technology of combining special project management reach the special project to manage in models, and then regard this model as bases, develop the feedback mechanism with more experience knowledge. So this Project Management Model will be provided with experience knowledge feedback mechanism. This research adopts a professional way to collect “Project Management” and “CMMI” which are the suggestions of expert and scholar. From point of expert, it can be proven to this research theme of “Experiential Knowledge for Project Management Model”. Result of research show that “EK-PMM” model conformable with “CMMI” in process and activity. So “EK-PMM” model not only can be the consulting model for any organization wanting to improve the project management maturity but also be the process re-engineering reference for any organization wanting to pass CMMI certification.

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Lin, Jui-Feng, and 林瑞峰. "A Contingency Model of Knowledge Management ：Knowledge Creation 、Knowledge Assets and Task Characteristics." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/80657839159121357996.

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碩士 國立高雄第一科技大學 資訊管理所 94 ABSTRACT How to use knowledge assets effectively in facilitating knowledge management becomes a critical issue in the age of knowledge economy. Since there is relatively litter research examining the relationships among knowledge creation processes （SECI） and knowledge assets, this study developed a contingency model that integrates the aforementioned factors as well as task characteristics. An empirical research was conducted to test the feasibility of our research framework. This study extends Fu et al’s （2005） research by investigating the impact of individual processes （i.e. SECI） on four different types of knowledge assets separately. Implications and discussions are provided.

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He, Mong-Young, and 何明勇. "An integrated model of knowledge management: knowledge creation, knowledge assets, and Information Technology." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/18175902248877675629.

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碩士 國立高雄第一科技大學 資訊管理所 91 In the beginning of the 21-century, an important strategy of enterprise competition and management is to create a knowledge-guided organization by consolidating IT(information technology) and organization knowledge. In the past, IT research only provided a theory structure on how to improve the creation of knowledge in an organization. However for how to implement creation of knowledge, there is no complete description regarding combining both design of IT and organization environment. Nonaka et al. (2000) Provided “knowledge assets” concept in his organization creation dynamical model. He thinks that combining IT and KA (Knowledge Assets) will be very useful for KC (knowledge creation) in organizations. This is only a concept guide. There is no practical proof on how to effectively use IT and KA to implement knowledge creation in an organization. Therefor, according to reference from theory, this research provides a concept structure, including both “IT complete infrastructure” and “knowledge assets” of knowledge creation in organizations. A questionnaire was prepared and people who work in middle to large sized enterprises were asked to complete it. From 204 returned valid questionnaires an analysis of the relationship between TKCI (Technological Knowledge Creation Infrastructure), “KA” and “KC” was made. It shows that through combining “TKCI” and “KA”, organization find a positive effect on “KC”. Furthermore was proven that in the 4 process of knowledge creation in an organization, 4 kinds KA will give organization difference influences. Compared to other knowledge assets, conceptual knowledge assets have a greater effect on internalization. Compared to other knowledge assets, routine knowledge assets have a greater effect on socialization. That provides business managers to use IT and KA and have high effective process of in their organization. The implications of the study are discussed, and further research directions are proposed.

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Pei-Chi, Wu. "KNOWLEDGE SHARING MODEL IN CONSTRUCTION AND ITS IMPLICATIONS ON KNOWLEDGE MANAGEMENT." 2006. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0001-2507200615415600.

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Wu, Pei-Chi, and 吳珮綺. "KNOWLEDGE SHARING MODEL IN CONSTRUCTION AND ITS IMPLICATIONS ON KNOWLEDGE MANAGEMENT." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/19056741802477659318.

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碩士 國立臺灣大學 土木工程學研究所 94 Abstract 　　This study develops a game-theoretical model of knowledge sharing. Based on the equilibria of the model, this study explores why individuals share knowledge, what the relationship between the characteristics of knowledge and the environments of firms is, and then develops the assessment rules for determining knowledge management strategy in terms of ICT platforms and rewards decisions. In this model, knowledge could be categorized according to three dimensions: explicit sharing cost, implicit sharing cost, and the benefit of the firm due to the knowledge sharing strategy. Then, knowledge management strategy could be formed according to: category of the main knowledge in a firm, the type of process of sharing knowledge, and whether there is scale effect through the ICT platform. Consequently, since characteristics of knowledge and that of firms in construction are very diverse, this study, the author hopes, may provide theoretic foundations for assessing the knowledge management environment and developing better knowledge management strategy.

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Cheng, I.-Ming, and 鄭益明. "A Knowledge Management Model for BOT Concession Planning." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/an4276.

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碩士 國立成功大學 土木工程學系碩博士班 90 At the stage of BOT (Build, Operate, and Transfer) concession planning, the planning engineer needs to embody the incentives of the public section while without compromising the benefits of the private section. It is hard to gather and integrate information because each BOT project is unique and involves with complexities and uncertainties. Therefore, a standardized process of a BOT concession planning has being not well established. As a result, the planning process heavily depends on the experiences and subjective judgment from the leader of a design team. From the viewpoint of the knowledge management, such approach is neither efficient nor effective. It also increases the potential risks of BOT project. 　　This research developed knowledge breakdown process of the BOT concession planning based on the concepts of the knowledge management and of IDEF (Integrated Computer-Aided Manufacturing Definition) methodologies. The results show that KM approach and IDEF improve the efficiency and the effectiveness of the engineering. The information flows the BOT concession process can be identified at transferred into the data warehouse. In addition, a Multi-dimensional database is developed to help the knowledge manager to build a knowledge warehouse of the BOT concession which on further the developed of OLAP（On Line Analytical Processing）system .

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Lee, Yu-Ying, and 李育英. "The Establishment of Implementing Model of Knowledge Management." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/23286228746889038468.

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碩士 國立雲林科技大學 資訊管理系碩士班 90 Abstract The tense, global-wide competition and high progress in technology today make the twenty-first century a knowledge-based century. Drucker, , indicated that the society in the future will be an era of knowledge-economics in his book, Post-Capitalist Society. Knowledge will be the dominating resource and will replace the function of traditional factors of production, such as labors, capitals, and lands. The management of knowledge is to gather information, to make decisions, and to act in terms of sensitively responding to the outside environment. It is also necessary for flexibilities in management when facing different situations. Only by creating knowledge and applying knowledge to fit different needs can enterprises really benefit from this reform and stand firmly in such a knowledge-based era. The Taiwan businesses are facing serious pressures in global competition. Therefore, they start doing research on knowledge management . However, knowledge management is such a new issue. Even the experts and the scholars have diverse opinions toward construction and priorities of implementing the knowledge management in a business. In additions, there are rare successful cases to support the follow-up. The enterprises are really hard to find a way to put the knowledge management into action, even though they do know the importance of it. It is very crucial to establish the appropriate model of knowledge management in order to obtain an effective implementation. By widely discussing data, establishing construction of the research, collecting information, and data-analysis, this research will not only focus on deep analysis of activities involving knowledge management such as transforming, transmitting, creating, accumulating, and expanding of knowledge, but also build up the steps of models of implementing management of knowledge by combining various theories in this field. This research uses the Taiwan Sugar Company as an example to develop the hypothesized model for those companies interested in implementation of knowledge management.

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I-Ru, Kung, and 龔奕如. "Performance Measurement and Implementation Model of Knowledge Management." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/29534427602652331604.

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碩士 國立交通大學 科技管理所 90 This study aims at developing a process-oriented model to measure the performance of knowledge management. The model provides not only what to be measured but also how to measure the practice of knowledge management. Moreover, it categorizes knowledge management activities into different stages of the life cycle. Furthermore, this study analyzes the strategic objectives of knowledge management and shows, in case studies, how knowledge management activities proceed in different strategic objectives. An implementation model of knowledge management can be obtained. From the analysis and introduction of this study, an integrated knowledge management system is composed of five components: (1) organizational objectives and strategies, (2) knowledge process, (3) information technology, (4) management system and organizational culture, (5) learning and feedback. These components are the bases of measuring knowledge management in an organization. Addtionally, five strategic objectives of knowledge management are: (1) reducing costs and improving the quality, (2) building best practices, (3) becoming a learning organization, (4) repositioning the business, and (5) developing innovative products. The conclusions are as follows: 1. Performance measurement should be objective — oriented. The organization shall develop the criteria of measurement according to its problems or objectives. 2.Because of different strategic objectives, for each organization to implementating knowledge management should emphasize on diverse dimensions. 3. Knowledge management is a means to reach objectives. Not only “Knowledge” itself is important, the assistance of management system, organizational culture, learning and feedback are also significant as well.

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Wang, Tien-Hsiang, and 王天祥. "The Design of Network Management System Model – Knowledge ." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/7bm65r.

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碩士 中原大學 資訊管理研究所 92 <a href="http://www.ntsearch.com/search.php?q=Networking&v=56">Networking</a> is the foundation of all kind of information systems, and enterprises built <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> systems on account of the necessity of information systems. Building a thorough and highly stable <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> is always a must and sometimes is to yield twice the result with the half the effort. There are many references of the infrastructure of enterprise <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> system, and <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> vendors even provide many enterprise <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> solutions for customers; however, it is still a big question mark that if those solutions fit the needs of enterprises and will keep performing on a reasonable level in a regular basis. It is key that problem solving and <a href="http://www.ntsearch.com/search.php?q=management&v=56">management</a> will maintain good <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> performance. Available accumulated knowledge is actually the headstone of <a href="http://www.ntsearch.com/search.php?q=management&v=56">management</a> tasks in the issue of <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> system management; thus, it is necessary to realize the knowledge’ value and to use affective methods constantly accumulating, reserving, and updating the knowledge base for solving future problems, in addition, to stand on the knowledge to manage <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> system. The thesis first collects the enterprises’ demands of managing <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> system, as the primary support of concluding the model of <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> <a href="http://www.ntsearch.com/search.php?q=management&v=56">management</a>. In the period of modeling, through interviewing some major enterprises’ <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> departments and through <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> vendors asking possible reasons of network problem judgment in order to deeply understand nature of <a href="http://www.ntsearch.com/search.php?q=network management&v=56">network management</a>. Finally, organize all sorts of information to defined <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> management’ requirement and knowledge concluding the frameworks of <a href="http://www.ntsearch.com/search.php?q=knowledge management&v=56">knowledge management</a>, establishing the basis of <a href="http://www.ntsearch.com/search.php?q=network management&v=56">network management</a>. The conclusion is base on analysis of the interviews, possible reasons of enterprise <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> problems and related solutions, totally 15 items, to sort and organize solutions according to OSI 7 layers, suggesting enterprises to prioritize 55 <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> solutions. Combining frameworks of knowledge, knowledge cycle and knowledge warehouse, illustrate the model of knowledge base <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> system <a href="http://www.ntsearch.com/search.php?q=management&v=56">management</a>, hoping to provide consultation for enterprises managing <a href="http://www.ntsearch.com/search.php?q=networking&v=56">networking</a> system. Key word: <a href="http://www.ntsearch.com/search.php?q=Network&v=56">Network</a> <a href="http://www.ntsearch.com/search.php?q=management&v=56">management</a>, <a href="http://www.ntsearch.com/search.php?q=network&v=56">network</a> framework, <a href="http://www.ntsearch.com/search.php?q=knowledge management&v=56">knowledge management</a>, knowledge warehouse.

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Lin, Kuei-Kuang, and 林桂光. "A Semiautomatic Knowledge Extraction Model for Dialogue Management." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/89096228978818837985.

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碩士 國立臺灣大學 資訊工程學研究所 90 The research aims at developing a semiautomatic knowledge extraction model for specific domain dialogue management. Previous work of dialogue management has little generalization power and is not portable across application domains. It usually takes time of high-skilled labor to handcraft the scenario and other mappings, e.g., words to semantic concepts or utterances to illocutionary acts. Here we emphasize on the process of extracting crucial features to a dialogue manager, including semantic mapping between words to concepts, identification of speech act, and dialogue states transitions for dialogue modeling. Semantic concepts are derived from a semi-automatic algorithm by performing token combination and contextual clustering iteratively. In the first experiment, the test materials are selected from domain of hospital information inquiring service. The results are evaluated quantatively and qualitatively. Speech act is identified from semantic clues of domain concepts within an utterance. The best precision is 97\% in identifying \emph{Request-ref} act using Bayesian method. But generally machine learning approach performs better than naive Bayesian approach. The research utilizes frame states to summarize current dialogue condition and mental agreement between user and system. And dialogue modeling is simplified to predicting next frame state. Both Bayesian and machine learning methods are used in identifing speech act and predicting next state. The results show that predicting an unchanged state is easier than a changed one. Using machine learning approach, the best precision is 98\%. Finally, the procedure is applied to different domains, including telephone number inquiring service, ralway information service and air traveling information service. The results demostrate good portability in different domains.

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Carreira, Maria Isabel Pereira Guerra. "A model for enterprise knowledge management after COVID-19 crisis." Master's thesis, 2021. http://hdl.handle.net/10362/129183.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence The Covid-19 crisis has provoked many abrupt changes worldwide, affecting everyday life facets from government decisions to people´s social conducts. In addition, this crisis has forced many enterprises to change their normal approach to organizational workstyle. These changes have brought to the surface permanent issues different organizations must deal with. Crisis Management provides organizations with important tools and methods to deal with the different stages of crisis. However, the management of knowledge as key resource for problem mitigation is yet to be included in Crisis Management initiatives. Consequently, the objective of this work is to provide a solution that brings the areas of Knowledge Management and Crisis Management closer together, in support of enterprise management during the aftermath of the Covid-19 crisis. An initial literature review during this research allows to study the concepts of Crisis Management, Knowledge Management, and the context specific to the Covid-19 crisis. Furthermore, this study develops on Knowledge Management strategy solutions and existing Crisis Management frameworks. Subsequently, the Covid-19 current context and future impact on enterprise management is reviewed. From the study of the areas of investigation, the assumptions leading to the final solution are presented. The artifact of Knowledge Management for post Covid-19 Crisis Management is introduced, in the form of a step-by-step model. Lastly, a case scenario with the model application is presented, as well as further evaluation of the model via interviews with professional experts. Conclusions are withdrawn regarding the model´s utility and applicability for enterprise management.

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Dissertations / Theses on the topic 'Model of knowledge management'

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