Dissertations / Theses on the topic 'Models of the electronic government services'
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Nesterenko, Mykola. "Implementation of E-Government services : Analysis of factors in case of Ukraine." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-37935.
Full textLimba, Tadas. "Elektroninės valdžios paslaugų modeliai: jų taikymo galimybės Lietuvos savivaldybėse." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2009. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2009~D_20090602_092803-73583.
Full textTopic relevance and the scientific issue. Development trends of electronic government, their importance for the efficiency of state institutions and for increasing the implementation of public expectations as well as for the development of democracy is undoubted (Millard J., 2003). Electronic government is commonly perceived as the prolongation of state government in electronic space, manifesting itself as realization of state functions, improvement of organizational changes while applying information technologies (Designing E-Government, 2002). Electronic government is one of the ways to modernize state government, to carry out the state reform, while adjusting to the requirements of the knowledge society (Augustinaitis, A., Petrauskas, R., 2002, Paliulis, N., Jurkenaitė, N., 2006), to improve the quality of the relation between the public and the government (Limba, T., Petrauskas, R., 2004). Due to the above mentioned reasons electronic government is able to and has to become one of the effective elements and priorities to the implementation of strategic governance of the state (Andersen, K. V., Henriksen, H. Z., 2005). Discussions keep going on (Dillon, S., Deakins, E., Chen, W., 2005; Domarkas, V., Lukoševicienė, V., 2006) about which of the electronic government features is the most important. There has been a number of concept interpretations of electronic government and constructions of its essence. It is admitted in most discussions (Goldkuhl, G., Persson, A., 2006... [to full text]
Damian, Ieda Pelógia Martins. "Um modelo para análise dos serviços de sites de governos eletrônicos." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-10072012-152804/.
Full textElectronic government (e-gov) refers to all forms of communication conducted through information technology (IT) that can bring several benefits to public bodies in a general form. Being a recent technology, there are many resources that can be exploited for the benefit of government, citizens and businesses that interact via this tool. Despite presenting a considerable range of opportunities, electronic government and new forms of public interaction arising from the use of IT can provide some threats such as instead of improving a bureaucratic process; just use the electronic form for access and processing in a computerized form. In order to have the opportunities to be exploited, in this context, and threats to be avoided, this study proposed a model for analysis of e-government service sites. Initially, the model was evaluated by analyzing the content of e-gov sites for the five states with the largest number of sites which together represent 50% of all national e-government sites, which are the states of São Paulo, Paraná , Minas Gerais, Rio Grande do Sul and Santa Catarina. This first analysis has made it possible the development of a SWOT of the analyzed sites and then the evaluation of the model through focus group and quantitative surveys using questionnaires focused on the site of \"Poupa Tempo\". The results obtained from these analyzes were similar, which made us conclude that the proposed model is a valid tool to analyze the services of e-gov sites. Other important results were also found, such as identifying the attributes that influence user satisfaction of e-government services. Among these attributes stood out the site to provide quality information, to offer what was expected, and to provide communication options that work out.
Alateyah, Sulaiman. "An integrated model for citizens to adopt e-government services in the Kingdom of Saudi Arabia." Thesis, University of Southampton, 2014. https://eprints.soton.ac.uk/380153/.
Full textAl-Rawad, Mahmaod. "Extending technology acceptance model with risk and trust in studying electronic government services adoption and acceptance by businesses." Thesis, University of Salford, 2009. http://usir.salford.ac.uk/26544/.
Full textFernandes, Flávia. "Uma análise dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-06122013-094444/.
Full textThe objective of this research was to evaluate the quality of the electronics from the perspective of public managers and users of public services. To conduct such research indepth interviews were conducted with public officials of the city of Ribeirão Preto and the town of Vinhedo. Also, questionnaires were administered in form online to evaluate user satisfaction in relation to the municipal website (Ribeirão Preto) and state site (the site Poupatempo Program). The results obtained in the study were that items related to ease of use of the site, offering what was expected, provision of quality information and encouragement to the repeated use of the site were the best factors evaluated by the users in the city of Ribeirão Preto. And in the town of Vinhedo, items that were best were: the provision of quality information, the stimulus site to repeated use and delivery than expected. These results imply that despite the differences between the cities, the items related to user satisfaction were almost the same. Therefore, this research has contributed to assist the municipal administrators to govern its actions to improve the quality of public services. The survey revealed the need for effective coordination by federal agencies to facilitate the development of electronic government services. Future research in this area could replicate the questionnaire and the interviews applied aiming to corroborate the elements identified in other spheres of government.
Elsheikh, Yousef M. A. "A model for the Adoption and Implementation of Web-based Government services and applications. A Study Based in Grounded Theory Validated by Structural Equation Modelling Analysis in a Jordanian Context." Thesis, University of Bradford, 2011. http://hdl.handle.net/10454/5378.
Full textAzenabor, Cyril Ehijie. "Developing electronic government models for Nigeria : an analysis." Thesis, University of East London, 2013. http://roar.uel.ac.uk/3450/.
Full textMolnar, Tamas. "Improved usability of electronic government services for the ageing population." Doctoral thesis, Humboldt-Universität zu Berlin, Mathematisch-Naturwissenschaftliche Fakultät II, 2014. http://dx.doi.org/10.18452/16928.
Full textOur research focuses on the question of acceptance of current e-government systems by elderly users. It describes how such systems should be designed and offered for this user group in order to provide an acceptable alternative to offline processes. In order to answer our research question, the research was structured into three phases along the development model of the ISO 9241-210. This enabled to identify not only the main factors of acceptance, but also the expectations of elderly users. Our research was conducted in parallel in Germany and Hungary in cooperation with the Fraunhofer FOKUS, the Federal Ministry of Interior, the Bundesdruckerei and the Corvinus University Budapest. The first phase of our research provided results about the expectations and previous experience of the users with e-government systems. This set the premises for the next phases of our research and provided us with information about the theoretical acceptance of systems by the age group. The results made it possible to select an application in the second phase, which was used as a model in the remaining phases. The selected application was the AusweisApp of the electronic ID card. The test measured the encountered errors and the acceptance of the system with the ASQ method. The obtain results allowed us to develop a generalised solution, the IGUAN guideline. This guideline makes a standardised approach to the usability improvement process possible. It contains the special requirements of elderly users, and a catalogue of criteria, which helps to develop an application in line with the set requirements. The third phase of our research was used a proof of concept for the IGUAN. The guideline was evaluated and tested with an iterative prototyping. We could therefore demonstrate that improvements in the interface make e-government application possible which are perceived useful and easy to use by elderly users. These improvements will measurably increase the user motivation and experience.
Lee, Man-yiu, and 李民耀. "Implementation of government related electronic trade document services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268092.
Full textLee, Man-yiu. "Implementation of government related electronic trade document services in Hong Kong /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831242.
Full textWang, Xuyang. "Factors Influence Citizen Adoption for Government E-Tax Service." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-22959.
Full textSigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
Full textIn a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
Al-Dabbagh, Mustafa. "Electronic Government in Iraq: Challenges of development and implementation." Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-19751.
Full textMayedwa, Mziwoxolo. "An exploratory study of inderstanding electronic government in facilitating intergovernmental relations to encourage cooperative governance in South Africa." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_2848_1306904945.
Full textThe study seeks to investigate the perceived lack of coordination, integration, and coherence among units of government as related to eGovernment. The nature of the study is qualitative with a focus on the use of eGovernment in the public sector and whether it can facilitate intergovernmental forums business processes in an effective and efficient manner. The scope of the study is confined to the intergovernmental fiscal system but focused on eGovernment, intergovernmental relations, and cooperative governance. The primary objective of the study is to explore the use of eGovernment whether it can facilitate, coordinate, and integrate intergovernmental relations. Some studies portray that there are challenges in the coordination of intergovernmental forums which have resulted into a disintegration of services. The study further investigates options that could mitigate these challenges through acknowledging the effective application of ICTs (eGovernment) in government services. The study has found that South Africa has a functioning system of intergovernmental which are not effectively coordinated in terms of engaging each other in matters of mutual interest. On the other hand, eGovernment promised to bring about cohesion and transparency when they are effectively employed. The study revealed that the application of eGovernment in the intergovernmental forums has the capability to improve their operations, respond to its ineffective coordination and improve delivery of services. In a nutshell, the study has found that there is a need for a radical planning outlook that recognises proper utilization of eGovernment in the intergovernmental forums to promote cooperative governance.
Svobodová, Dagmar. "Marketing a E-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17470.
Full textAvigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
Full textKarokola, Geoffrey Rwezaura. "A Framework for Securing e-Government Services : The Case of Tanzania." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-80722.
Full textAt the time of the doctoral defence the following paper was unpublished and had a status as follows: Paper nr. 6: In press
S, Gustafsson Mariana, and Elin Wihlborg. "Organizing safe on-line interaction and trust in governmental services. A case study of identification channels for public e-services in schools." Linköpings universitet, Statsvetenskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-93284.
Full textFUSe: Framtidens säkra elektroniska identifiering – framväxt och användning av e-legitimationer
Eriksson, Sandra, and Helena Svensson. "E-paper services : Using workshops for exploring services and user value for future users." Thesis, Halmstad University, School of Information Science, Computer and Electrical Engineering (IDE), 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-1829.
Full textThe potential for electronic media in the newspaper business is interesting.
The research about electronic media will bring demands on new thinking in
developing new value, income generating services and related business models. An
example of electronic media is electronic paper. This paper explores the added value
and payment methods for the e-paper. We have conducted future workshops with our
target group the reader. On the basis of future workshops this paper shows that
interaction, individualization, improved selection and content, environment friendly
and saving capabilities are necessities for the e-paper to be successful. We suggest
that the e-paper must be more than just an online newspaper for people to buy it.
Whiteman, Keith T. Henry John. "Implementing E-government : a case study of improving the process for transferring conventional ammunition among the military services /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Mar%5FWhiteman.pdf.
Full textThesis advisor(s): Thomas Housel, Glenn Cook. Includes bibliographical references (p. 87-90). Also available online.
Henry, John, and Keith T. Whiteman. "Implementing E-government : a case study of improving the process for transferring conventional ammunition among the military services." Thesis, Monterey, California. Naval Postgraduate School, 2003. http://hdl.handle.net/10945/1048.
Full textWhile the Internet and related advances in communications technology provide significant opportunity for the federal government to vastly improve the delivery of information and services, success ultimately depends on government managers effectively redesigning industrial age processes for the information age. This thesis is intended as a guide for government managers interested in redesigning processes for the information age. Using a case study of a Department of Defense process for transferring conventional ammunition among the military services (cross-leveling), we demonstrate improved intragovernmental efficiency and effectiveness by employing best practices in business process redesign. After providing an overview of the existing cross-leveling process, each stage of Business Process Redesign is discussed and applied to the crossleveling case. Activity Based Costing and Knowledge Value Added are used in evaluating the existing process and for providing a measure of process improvement. Using a three-tier architecture, a prototype application was constructed to help visualize the redesigned process and demonstrate the underlying technology. The concepts and processes used in the crossleveling case study can be easily applied to other government processes.
Lieutenant Commander, United States Coast Guard
Lieutenant Junior Grade, United States Coast Guard
Ho, Si Meng. "Web visualization for performance evaluation of e-Government." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.
Full textKoen, Ruan. "ICT readiness for business continuity in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7025.
Full textAlruwaie, Mubarak. "A framework for evaluating citizens' continued intention to use public sector online services." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/12870.
Full textRaap, Hansjörg. "Online Anmeldesystem für Diplomarbeiten." [S.l. : s.n.], 2007. http://nbn-resolving.de/urn:nbn:de:bsz:747-opus-323.
Full textTomšej, Radek. "Lokální e-Government strategie." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72574.
Full textBickel, Kevin L. "Creating an electronic government a comparison of the Commonwealth of Pennsylvania's world wide Web portal initiatives with Washington state's portal development programs /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
Full textSource: Masters Abstracts International, Volume: 45-06, page: 2931. Typescript. Abstract precedes thesis as preliminary leaf. Includes bibliographical references (leaves 72-76).
Eidson, Lisa Ayrdrie Kathleen. "Barriers to e-learning job training government employee experiences in an online wilderness management course /." Diss., [Missoula, Mont.] : The University of Montana, 2009. http://etd.lib.umt.edu/theses/available/etd-01222010-102048.
Full textMcube, Unathi Unity. "A scenario-based ICT risk assessment approach in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7598.
Full textMolnar, Tamas [Verfasser], Hartmut Akademischer Betreuer] Wandke, Peter [Akademischer Betreuer] [Schirmbacher, and Ivan [Akademischer Betreuer] Futo. "Improved usability of electronic government services for the ageing population / Tamas Molnar. Gutachter: Hartmut Wandke ; Peter Schirmbacher ; Iván Futó." Berlin : Humboldt Universität zu Berlin, Mathematisch-Naturwissenschaftliche Fakultät II, 2014. http://d-nb.info/1049519647/34.
Full textDu, Preez Jacques. "Assessing the m-Government readiness within the provincial government Western Cape." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/3292.
Full textm-Government or mobile-Government is seen as part of e-Government and an additional channel for the delivery of public services and information to the citizen. This study critically examines and evaluates the extent to which the Provincial Government Western Cape has adopted m-Government and implemented related services. A survey conducted by Kirsten (2006) on the adoption and readiness of mobile technology by businesses in South Africa was used as the foundation of this study to determine the level of readiness in the Provincial Government Western Cape. Managers and technical staff within the Province’s information and communication technology component, the Centre for e-Innovation, were interviewed and asked to complete the survey. The study found that, although there is a relatively high degree of adoption with regard to various aspects of mobile and wireless technology, there are many obstacles and barriers that need to be overcome in order to achieve a higher level of m-Government maturity or readiness. The study makes various suggestions on how to overcome these barriers. The most important suggestion is to develop a holistic approach to the adoption of m-Government. Plans for adoption should be incremental to ensure that small victories that can be built on are achieved; the involvement of key stakeholders is also essential.
Johansson, Krafve Linus. "Public E-services and Electronic Identification –A Comparative Implementation Study of Swedish Public Authorities." Thesis, Linköping University, Linköping University, Political Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-59291.
Full textThis thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.
Koga, Takashi. ""Electronic Government and Government Information Services in Japan." 15th Biennial Conference of the Japanese Studies Association of Australia (Library Forum), Session 1. Australia National University, Canberra, Australia, July 2, 2007." Japanese Studies Association of Australia, 2007. http://hdl.handle.net/10150/105888.
Full textSihlezana, Nothando Daphne. "Information management in the age of E-government - the case of South Africa." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.
Full textNtobongwana, Nolitha. "Investigating the factors affecting citizen's ability to access e-government services in Nkonkobe municipality in the Easterrn Cape province." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/1708.
Full textDowning, Thomas A. "An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet." the Library of Congress, 2000. http://hdl.handle.net/10150/105137.
Full textNaidoo, Pravine. "Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1007141.
Full textXiong, Li. "Resilient Reputation and Trust Management: Models and Techniques." Diss., Georgia Institute of Technology, 2005. http://hdl.handle.net/1853/7483.
Full textUrbietytė, Ligita. "Universitetas kaip elektroninių viešųjų paslaugų teikėjas: situacijos analizė ir plėtros tendencijos." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2007. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20070816_161540-57326.
Full textElectronics public services, provided in the networks of Lithuanian universities are analysed in the Master’s degree work; the situation of availability of public e-services as well as the tendencies for development are reviewed. Public electronic services, their provision for the contemporary society is very important phenomenon in the educational system as well.
Zubane, P. "Alternative service delivery models for the South African public service for the year 2020." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17467.
Full textENGLISH ABSTRACT: The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s demand for better services have led the South African government to reconsider the manner in which services are being rendered. A futures methodology tool that was employed in understanding the environment in which services are delivered in South Africa is the environmental scanning. Environmental scanning which took the form of literature review, analysis of statistics already produced by other researchers, official publications and correspondence, newspaper surveys, pamphlets and newsletters, dissertations and theses as well as information from the internet will be employed in this study. Constructive environmental scanning which encompasses both material monism (also known as pop-ism) and the transcendental monism (Naude.2008; 53) was employed to develop a sound understanding of the environment (factors and forces) which have a bearing on the futures of the public service delivery. This exercise revealed that in South Africa services delivery is influenced by the following driving forces (environments): cultural and social, political and legislative, technological and economic. The environmental scanning also revealed that due to the importance attached to service delivery; government had to move away from the conventional approaches to public service delivery where government was the sole provider of services to the public and sought alternative ways of delivering services to the public. The following alternative service delivery models were adopted by government: contracting out, concession, leasing, privatization, management contract, and Electronic government as alternative models of service delivery. Notwithstanding the success of most of the models, some of these proved to be a breeding ground for nepotism, corruption, fraud and a paradise for white collar criminals. Political interference, that masquerades as political oversight is the order of the day. All of these are taking place at the expense of services delivery and are costing the government dearly. Government viewed this as an unhealthy state of affairs and also realised that this situation cannot be left to perpetuate into the future. Most importantly, government has awoken to the reality that the future can no longer be left to chance. Scenario planning was adopted as the research methodology employed in anticipating and preparing for the future. In the quest for v seeking alternative service delivery models for the future, the research report adopted the six stages of scenario planning. The chief value of scenario planning is that it allows policy-makers to make and learn from mistakes without risking career-limiting failures in real life. Further, policymakers can make these mistakes in a safe, unthreatening, game-like environment, while responding to a wide variety of concretely-presented situations based on facts. Scenario planning has an added benefit of allowing participants the latitude to think freely, allows creativity and encourages innovation.
Rosca, Victoria. "Exploring barriers to Mobile e-ID adoption : A government perspective on Republic of Moldova Mobile e-ID." Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137068.
Full textAsk, Andreas. "The Role of Enterprise Architecture in Local eGovernment Adoption." Licentiate thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-25880.
Full textGovernments struggle with inefficiencies and an inability to achieve interoperable information communication technology (ICT) systems. Apparent issues include a failure of local government to realize the benefits of electronic government (eGov) initiatives, high project failure rates, administrations hampered with inefficiencies, and a lack of interoperability between systems within the local government. Thus, local governments need to address their eGov initiatives in a structured way to improve their chances of providing the benefits that are sought after. Sweden’s eGov model is decentralized, following a strict new public management (NPM) model. Whilst eGov ought to bring benefits to local government, Sweden is still hampered by inefficiencies and an inability to achieve interoperable ICT systems. This has been the case for quite some time. One reason why systemic gains from adopting eGov have not reached the levels sought after could be that, in many cases, ICT implementations are not enough. The transformation needed for eGov is not instantaneous; it requires various new ways of working. Enterprise Architecture (EA) has come to be seen as a possible solution to the apparent issues of developing, adopting and managing eGov successfully. By utilizing EA, it is argued that it is possible to bridge ICT systems and business processes, thus making the organization more efficient. However EA’s usefulness for eGov development and adoption is the subject of debate. Some researchers argue that EA lacks clearly defined scopes and concepts, which makes the use of EA in government difficult. Whereas other argues that although EA frameworks are comprehensive logical frameworks, they lack content that is related specifically to government organizations. The thesis posits the following research questions: What is the role of EA in eGov adoption in Swedish local government? together with three sub questions: What are the prerequisites for using EA in Swedish local eGov adoption? What has the Swedish local government in Örebro achieved with its use of EA in eGov adoption? And What problems have the Swedish local government in Örebro experienced in its use of EA when adopting eGov? To explore the role of EA in eGov adoption a longitudinal case study is carried out on the municipality of Örebro’s eGov project MovIT, a project launched in 2007 that ended in 2009. I study the prerequisites, results and problems associated with using EA in Swedish local government as part of eGov adoption. A comparative study is conducted of the goals of eGov, as stated in official eGov documents at EU and Swedish governmental levels will attest as to the supposed benefits of EA in contemporary EA-literature. From the study, it can be concluded that EA, as a phenomenon, is thought to be, if not a silverbullet, then at least a prerequisite to eGov success. In term of prerequisites, EA use cannot assist Swedish local government where there are more politicized objectives; in this situation, local government is required to look elsewhere to find support for its work. The study identify several critical issues from the empirical study of the prerequisites: distinction between administrative and political responsibilities; political mandate; political timing; resource allocation; coordination under NPM; dependence on providers; and choosing among standards and best practices. These issues need to be acknowledged and handled appropriately by Swedish local government in order to improve the chances for success in eGov adoption. The study also showed that NPM as governance model becomes a hindrance in eGov adoption, preventing the project from a more explicit use of an EA-framework and negatively affecting the projects possibility to adopt eGov. However, despite this structural problem, it is still possible – as observed – for a project that is based on EA-thinking to begin working. EGov, NPM and EA-thinking form a triad, with structural properties that, in some instances, correlate. In such cases, this can lead to positive changes. However, in other situations, they are contradictory, resulting in Swedish local government having a difficult time in adhering to the suggestions endorsed by the eGov project. This lead to incoherent progressions towards requested results. The existing structures hindered effective cooperation, both internally between different departments and externally with other local governments. This licentiate thesis has shown that the initial use of EA in local government eGov adoption is complex. Given the contradictory nature of NPM and eGov, local government has to acknowledge the negative impacts of NPM on eGov adoption. As well as acknowledging the issues that arise from EA use, a key area is a lack of support of local government in an area that is most likely to be endorsed by politicians. Politicians do not get re-elected based on efficient internal processes with a highly integrated ICT; rather, changes must be visible to citizens and businesses. This licentiate thesis has also shown that ‘EA-thinking’, as a means for local government, can move towards an EA without the explicit use of an EA framework or EA method. However, ‘EA-thinking’ may give rise to other issues that need to be acknowledged and dealt with. This licentiate thesis contributes to research by improving our understanding of the nature and importance of promoting and inhibiting different factors. Including critical issues for succeeding with eGov adoption, the negative effects of NPM and how EA-thinking can lead to positive changes, even though it cannot assist local government in all aspects deemed important to eGov adoption. In terms of practice, this thesis contributes by highlighting the problematic nature of institutionalized structures and the effect that this has on eGov adoption. It also contributes by enabling local governments to acknowledge the problems identified. This allows them to better understand their own development and possibly avoid similar problems or at least have a better understanding of how to handle the issues that arise.
Grigaravičienė, Regina. "Elektroninės valdžios įtaka visuomenei." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20060317_140521-34733.
Full textReinecke, Romi Kami. "An examination of the Mobisam project and Grocott's Mail : towards mobile social accountability monitoring in Grahamstown." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1017782.
Full textSharma, Manu. "Reverse Logistics and Environmental Considerations in Equipment Leasing and Asset Management." Diss., Georgia Institute of Technology, 2004. http://hdl.handle.net/1853/4869.
Full textDuarte, Luís Pedro Galvão. "Até que ponto temos serviços públicos On-çine em Cabo Verde - comparação com Portugal." Master's thesis, Instituto Superior de Ciências Sociais e políticas, 2013. http://hdl.handle.net/10400.5/6160.
Full textCabo Verde e Portugal têm uma história que se interliga em vários pontos. Portugal além de ser o país que descobriu e colonizou Cabo Verde é atualmente um dos seus principais parceiros ao nível do desenvolvimento social e económico. Esta colaboração contribuiu para o sucesso de um país que teve como ponto alto a elevação à categoria de País de Desenvolvimento Médio em 2008, segundo a classificação das Nações Unidas. Cabo Verde tem vindo a fazer progressos na última década no domínio do governo eletrónico sempre apoiado por políticas públicas que privilegiam o progresso do mesmo, enquanto Portugal é um país de vanguarda no domínio do governo eletrónico. Os dois países apostam fortemente na implementação do governo eletrónico, cujo sucesso passa pelo bom funcionamento dos serviços públicos on-line disponibilizados pelos Governos e pelas respetivas Administrações Públicas. Para todos os países que usam serviços públicos on-line é relevante fazer, periodicamente, avaliações dos resultados dos mesmos. Os objetivos deste trabalho passam por saber até que ponto Cabo Verde apresenta hoje um pacote de serviços públicos on-line e qual a sua comparação com os serviços equivalente em Portugal.
Cape Verde and Portugal histories have several interconnecting aspects. Besides the fact that Portugal discovered and colonized Cape Verde, it is one of its major social and economic partner, contributing to the countries success, that had its recognition as a middle-income country by the United Nations in 2008 as its high achievement. Cape Verde has been making progress in the last decade in the e-government field, always supported by public policies that favor developments on this area, while Portugal is a country in the forefront domain of e-government. Therefore both countries are strongly committed to the establishment of e-government pratices, whose success depends on the proper functioning of the public services made available on-line by the Government and by Public Administration. For all countries that use on-line public services it is important that they be periodically evaluated. The goal of this dissertation is to access Cape Verde´s on-line public services package state of evaluation using Portugal´s as a basis for comparison. During this dissertation we gathered some relevant data related to e-government and information society in both countries. The comparison was conducted based on the methodology used in the benchmarking study for the European Commission which compared on-line public services in the different EU Member States. Tables were created for the following domains: Cape Verde – Citizen; Cape Verde - Companies; Portugal – Citizen; Portugal – Companies; and the indicators of sophistication of each online services were assessed. While gathering this information we noted that the provision of public services online in Cape Verde is still very limited, and that, when compared to Portugal, there is get a loto f work to be done to enhance Cape Verde´s e-governance. Eventually, and following this study could be done another study that demonstrates where Cape Verde can enjoy the experience of Portugal to improve their public services online
Corr?a, Andreiwid Sheffer. "Metodologia para aferi??o do n?vel de maturidade associado ? interoperabilidade t?cnica nas a??es de Governo Eletr?nico." Pontif?cia Universidade Cat?lica de Campinas, 2012. http://tede.bibliotecadigital.puc-campinas.edu.br:8080/jspui/handle/tede/525.
Full textThe unstructured and unplanned implementation of technological solutions leads to wastage of resources and imposes itself as a barrier to achieving the potential benefits of information technologies and communication. The problem increases when managers who operate these technologies are part of the public administration, as structural issues make this scenario open for merely temporary, strictly proprietary, experimental or doomed to obsolescence solutions, resulting in interoperability problems. Thus, the possible damage extrapolates financial issues and compromise expected social return. In an attempt to avoid this problem, several countries are developing and adopting government interoperability frameworks to guide their actions in electronic government. These architectures expose successful solutions for technical, semantic and organizational dimension of interoperability, and reflect on the best path according to the understanding of its government. However, specifically for the technical dimension, there is no way to evaluate the effectiveness of these architectures and assess how the solutions are interoperable. This work aims to propose a maturity model for technical interoperability in order to assess the use of standards and assist software and systems engineers, as well as professionals in general, to focus their efforts on the use of recommended technologies by good practices. It has been based on e-PING architecture, which is the Brazilian standard for interoperability. In addition, this work proposes the development and use of a rule-based system that implements fuzzy logic to assist evaluation and adherence to the model. To verify model feasibility and validate the developed system, this paper also uses a real scenario as the basis of analysis of interoperability.
A implementa??o desestruturada e n?o planejada de solu??es tecnol?gicas ? fonte de desperd?cio de recursos e imp?e-se como barreira para obten??o dos potenciais benef?cios do uso das tecnologias da informa??o e comunica??o. O problema acentua-se quando gestores dessas tecnologias atuam para a administra??o p?blica, pois quest?es estruturais fazem com que este cen?rio abra espa?o para solu??es pontuais e transit?rias, estritamente propriet?rias, experimentais ou fadadas ? obsolesc?ncia, o que resulta em problemas de interoperabilidade. Desse modo, os poss?veis danos extrapolam o sentido financeiro por comprometer o retorno social esperado. Na tentativa de contornar essa quest?o, v?rios pa?ses v?m desenvolvendo e adotando as arquiteturas de interoperabilidade governamentais para orientar suas a??es de governo eletr?nico. Essas arquiteturas buscam evidenciar, a partir dos aspectos t?cnicos, sem?nticos ou organizacionais, as solu??es bem sucedidas e aceitas universalmente, al?m de refletirem o melhor caminho para a interoperabilidade, segundo o entendimento de cada governo. No entanto, especificamente para o aspecto t?cnico, n?o existe um meio para avaliar a efetiva utiliza??o dessas arquiteturas e aferir o qu?o interoper?veis as solu??es se encontram. Este trabalho visa propor um modelo de maturidade para interoperabilidade t?cnica com o objetivo de medir o uso de padr?es de interoperabilidade e auxiliar engenheiros de softwares e de sistemas, assim como profissionais em geral, a direcionar seus esfor?os no emprego de tecnologias consagradas pelas boas pr?ticas de mercado. Tem-se, como base para a constru??o do modelo, a arquitetura e-PING, que ? o padr?o brasileiro de interoperabilidade. Adicionalmente, este trabalho prop?e o desenvolvimento e utiliza??o de um sistema baseado em regras que emprega l?gica nebulosa para auxiliar no processo de avalia??o da ader?ncia ao modelo. Para verifica??o da viabilidade do modelo e valida??o do sistema desenvolvido, este trabalho tamb?m utiliza um cen?rio real para servir de base de an?lise da interoperabilidade.
Katunga, Natasha. "Understanding the role of e-skills in the utilisation of electronic small business development support services." Thesis, 2013. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_8539_1395927768.
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The Internet is now facilitating the provision of an increasing number of services. Thus, technology has become a more integrated part of peopleâs daily routine. Some of these technologies include electronic communication, online banking, and shopping as well as electronic learning - to name but a few. However, for various reasons, such as limited formal education (which is a key promoter of reading and writing skills), access and skills, not everyone has an equal opportunity to benefit from the use of these technologies. The unequal distribution of opportunities of such nature is often broadly referred to as the digital divide. That is the gap between those who have access to Information and Communication Technology (ICT) and those who do not. One noted challenge that influences the use of ICT consists of socio-economic conditions, which together elicit high levels of poverty. An identified strategy for uplifting these areas was (and still is) entrepreneurship, notably small businesses. These small businesses however, generally have very short and mostly unsuccessful lives. As a result the government at all levels (national, provincial and local) has endeavoured to provide support to these businesses. Some of this support is provided through mediums, such as the Internet (here named "
electronic support"
) to assist these small businesses. This support, which comes from government, is however, not being fully utilised by the intended beneficiaries. Thus, the small businesses are not benefiting from the support provided. Consequently, many are still experiencing a short and unsuccessful existence. This research thus analyses the small businesses in areas of the greater Cape Town, which are characterised by high levels of poverty and unemployment. Previous studies in these areas have reported the lack of ICT related skills, also known as electronic skills (e-skills), as one of the reasons for the low uptake of electronic support (e-support). This e-support is provided by various levels of government through selected agencies (service providers). In essence, this study is aimed at investigating the influence of e-skills in the access and use of the provided e-support by owners of small businesses. Considering that the lack of adequate e-skills has been identified as influencing the use of e-support, the study also aims to identify the e-skills needed to fully utilise the provided e-support. The approach to this investigation included a review of pertinent literature and devising a conceptual model. This model was then tested in the empirical setting of this study. This setting included: (i) Providers of e-support (various specialised government agencies) and (ii) the intended beneficiaries of this e-support, i.e. small businesses in the previously disadvantaged areas (PDAs) of the greater Cape Town. Through the use of case study methodology and face to face interviews, it was found that many small business owners were not able to appropriately use the provided e-support. This was due to their lack of e-skills, which resulted in their inability to use ICT. Additionally, some were unaware of the existence of the e-support or the service providers. During the review of pertinent literature done as part of the study, an e-skills framework was designed. The framework identified the e-skills considered necessary in order for small business owners to effectively utilise the provided e-support and other technologies. The e-skills framework suggested by this study could be used as a tool to assist: (i) The providers of e-support to understand the usage of their services and enable (ii) a more informed understanding of the need for appropriate e-skills among small business owners, in relation to their use of the provided e-support. Additionally, (iii) small business owners should be in a better position to recognise the benefits of using technology, especially the Internet. The contribution of this study is seen as twofold. Firstly, it should assist the providers and users of e-support. This is done by addressing the practical side of the provision and usage of these services. Secondly, the study contributes an informative e-skills framework related to the effective use of e-support. This study also furthers academic knowledge in the area of the investigation, and suggests further directions for research. Considering, the limited small business sample (only participants from three PDAs), the generalisation of this study is limited. This limitation does not however, influence the validity of this research, or the credibility of the findings.
Yavwa, Yakomba. "The influence of indigenous African culture on SME adoption of digital government services in Zambia." Thesis, 2019. http://hdl.handle.net/10500/26834.
Full textSchool of Computing
Ph. D. (Information Systems)