Journal articles: 'Modernisation d'un service public'

1

Hackler, Jim. "La modernisation du service public pénitentiaire." Canadian Journal of Criminology 32, no. 3 (1990): 553–58. http://dx.doi.org/10.3138/cjcrim.32.3.553.

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Onufriienko, O. V. "The development of the European public service: from modernisation to post-modernisation." Public administration aspects 4, no. 9-10/35-36 (2016): 78–90. http://dx.doi.org/10.15421/152016853.

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Lenk, Klaus. "Electronic Service Delivery – A driver of public sector modernisation." Information Polity 7, no. 2,3 (2003): 87–96. http://dx.doi.org/10.3233/ip-2002-0009.

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Béraud, Mathieu, and Anne Eydoux. "Activation des chômeurs et modernisation du service public de l’emploi." Travail et emploi, no. 119 (September 30, 2009): 9–21. http://dx.doi.org/10.4000/travailemploi.3468.

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Perrien, Christian. "L'instrumentation de gestion d'un service public social." Recherches et Prévisions 42, no. 1 (1995): 73–82. http://dx.doi.org/10.3406/caf.1995.1721.

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Derome, Yves. "Le contrat de gestion privée d'un service public." Les Cahiers de droit 36, no. 2 (2005): 323–78. http://dx.doi.org/10.7202/043332ar.

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On assiste, depuis quelques années, à une multiplication des initiatives visant à confier au secteur privé la gestion de programmes qui relevaient jusqu'ici du secteur public. Bon nombre des ententes qui visent la gestion privée d'un service public possèdent des caractéristiques communes qui les distinguent des autres contrats de l'Administration tels les contrats d'approvisionnement ou les contrats de service. Après avoir mis en évidence ces caractéristiques, l'auteur étudie quelques exemples de contrats de gestion privée d'un service public, puis il présente le cadre juridique les régissant et les problèmes soulevés par les insuffisances dudit cadre.

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Turcotte, Paul-André. "Sécularisation et modernité: les frères éducateurs et l'enseignement secondaire public, 1920-1970." Recherche 30, no. 2 (2005): 229–48. http://dx.doi.org/10.7202/056439ar.

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Dans l'entre-deux-guerres, des congrégations masculines lancent le projet d'un enseignement secondaire public donnant accès à l'université, pour ainsi produire les compétences nécessaires à la reconquête canadienne-française de l'économie. Elles redéfinissent alors un nationalisme, imprégné de religion, en fonction de la modernisation «technicoscientifique». Ce faisant, elles entrent en conflit avec les collèges classiques, et ce, jusqu'à la réforme scolaire étatique de 1964. En même temps, elles ont dû composer avec la sécularisation à laquelle elles ont contribué et résisté tout à la fois.

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Weller, Jean-Marc. "La modernisation du service public : évolution des approches ces dix dernières années." Recherches et Prévisions 54, no. 1 (1998): 85–92. http://dx.doi.org/10.3406/caf.1998.1837.

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Parry, Richard. "Devolution, Integration and Modernisation in the United Kingdom Civil Service." Public Policy and Administration 16, no. 3 (2001): 53–67. http://dx.doi.org/10.1177/095207670101600304.

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10

Fortier, Isabelle. "La modernisation de l’État québécois." Nouvelles pratiques sociales 22, no. 2 (2010): 35–50. http://dx.doi.org/10.7202/044218ar.

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Après avoir présenté les fondements théoriques du managérialisme et de la Nouvelle gestion publique (NGP), ce texte propose d’examiner, au-delà de ces discours de réforme, les processus et les instruments mis en place au Québec à la lumière de leurs impacts sur la gouvernance démocratique. L’analyse sera appuyée sur deux études conduites depuis le lancement de la réforme en 2003, la première basée sur l’analyse des discours, des documents-cadres et des instruments de réforme avec une approche critique, l’autre, sur une série d’entretiens biographiques faisant le pont entre l’expérience des gestionnaires québécois oeuvrant au sein de l’administration publique et l’éthos de service public.

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Cseres-Gergely, Zsombor. "Can the modernisation of a public employment service be an effective labour market intervention? The Hungarian experience, 2004-2008." European Journal of Government and Economics 1, no. 2 (2012): 145. http://dx.doi.org/10.17979/ejge.2012.1.2.4282.

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The Public Employment Service often delivers much of the employment policy including active labour market programmes in many member states in the EU, yet we know little about its effectiveness in general. This paper provides a quantitative assessment of the potential impact of the modernisation programme of the Hungarian Public Employment service between 2004 and 2008. Using data at the level of local offices, I calculate programme effects using a difference-in-difference estimator. Results show that the programme has increased re-employment rates significantly, by 6%. The modernisation was thus a moderately effective but relatively inexpensive intervention, similar in terms of cost-effectiveness to the better active labour market programmes in Hungary.

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Vojković, Goran, Neven Grubišić, and Lea Vojković. "Public and Private Ports in Croatian Law." PROMET - Traffic&Transportation 28, no. 3 (2016): 215–24. http://dx.doi.org/10.7307/ptt.v28i3.1819.

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Existing classification of the Croatian seaports does not fit the level and meet the needs of the economic development of the Republic of Croatia, particularly after the Republic of Croatia joined the European Union. Equalizing public service offered by a port with the purpose of the port itself (general purpose – port open for public traffic, special purpose – port not open for public traffic) limits the economic development and aggravates the implementation of the basic market policies of the EU. Therefore, modernisation of the basic classification of ports in the Croatian legislation is suggested. Basic categorization of ports should be as follows: public service ports, private service ports and private ports for private needs of an entrepreneur.

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Mayo, Marjorie, Paul Hoggett, and Chris Miller. "Navigating the contradictions of public service modernisation: the case of community engagement professionals." Policy & Politics 35, no. 4 (2007): 667–81. http://dx.doi.org/10.1332/030557307782453038.

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Grummell, Bernie. "The Role of Education in Irish Public Service Broadcasting." Irish Journal of Sociology 13, no. 2 (2004): 5–22. http://dx.doi.org/10.1177/079160350401300202.

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The media's contribution to the creation of a healthy public sphere and civil society is the focus of public debate, especially in the light of concerns about the impact on them of the economic and political spheres. The media's ideal contribution to the development of a democratic society has traditionally been framed within the structures of the public service model of broadcasting, where education plays a crucial role. This article traces the evolution of education in Irish broadcasting, exploring the consequences for Irish democracy and civil life. It outlines how education's potential contribution has continually been shaped by the institutional demands of the political and economic systems, including the cultural nationalist ethos of early radio broadcasting, its role in the modernisation of Irish society, and the growth of commercialism and pluralist approaches. These trends had a formative influence on education's role in Irish broadcasting, and consequently on the civic and democratic lives of Irish citizens.

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BALLEYDIER (Roger) and HUGUET (Louis). "La Naissance d'un service public : l'Inventaire forestier national (1960-1963)." Revue Forestière Française, no. 3 (2002): 289. http://dx.doi.org/10.4267/2042/4921.

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Sigalo Santos, Luc. "Portrait d'un service public en intermédiaire : l'ANPE Spectacle de Paris." Le Mouvement Social 243, no. 2 (2013): 31. http://dx.doi.org/10.3917/lms.243.0031.

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17

Lemercier, Claire. "La construction d'un modèle français de service public avant 1914." Regards croisés sur l'économie 2, no. 2 (2007): 47. http://dx.doi.org/10.3917/rce.002.0047.

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18

Sabadie, William. "Conceptualisation et mesure de la qualité perçue d'un service public." Recherche et Applications en Marketing (French Edition) 18, no. 1 (2003): 1–24. http://dx.doi.org/10.1177/076737010301800101.

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Devant le constat de l'insatisfaction des usagers, les réformes successives des services publics se sont focalisées sur la qualité de la servuction. La mesure de la qualité perçue occupe une place centrale dans la démarche d'engagement des services publics. Cet article s'attache à proposer un cadre d'analyse de l'évaluation d'un service public afin de rendre compte de la complexité du statut de l'usager à la fois client, assujetti et citoyen. Après une conceptualisation de la qualité perçue, le lien qualité perçue-satisfaction-engagement est étudié dans le contexte de services publics redistributif, et industriel et commercial. Les conditions de la transposition des travaux issus de la sphère privée sont également précisées.

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Buisson-Fenet, Hélène. "VARIA Un “usager” insaisissable ? Réflexion sur une modernisation mal ajustée du service public d’éducation." Education et sociétés 14, no. 2 (2004): 155. http://dx.doi.org/10.3917/es.014.0155.

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20

Le Duff, Marie-Hélène. "Modernisation du service public et inertie organisationnelle à la Mutualité Sociale Agricole (1992-1997)." Politiques et management public 19, no. 4 (2001): 139–55. http://dx.doi.org/10.3406/pomap.2001.2695.

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21

Strobel, Pierre. "L'usager, le client et le citoyen : quels rôles dans la modernisation du service public ?" Recherches et Prévisions 32, no. 1 (1993): 31–44. http://dx.doi.org/10.3406/caf.1993.1580.

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Beynon-Davies, Paul, and Steve Martin. "Electronic Local Government and the Modernisation Agenda: Progress and Prospects for Public Service Improvement." Local Government Studies 30, no. 2 (2004): 214–29. http://dx.doi.org/10.1080/0300303042000267245.

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CHEUNG, CHAU-KIU, and ALEX YUI-HUEN KWAN. "The erosion of filial piety by modernisation in Chinese cities." Ageing and Society 29, no. 2 (2009): 179–98. http://dx.doi.org/10.1017/s0144686x08007836.

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ABSTRACTWhether filial piety or financial support to older parents is eroded or maintained through societal modernisation is an unresolved issue in China and a matter of widespread concern. Whereas structural-functionalist theories predict erosion, alternative views suggest that modernisation reduces filial piety only minimally or conditionally. One possible condition that resists the modernisation effect is education. The impacts of modernisation and its interaction with Chinese education are therefore the focus of this study. Using various sources, the paper reports analyses of the relationships between the levels of modernisation in six Chinese cities, measured by average gross domestic product per capita, the average wage and the percentage of the workforce that are employed in the service sector, and variations in expressions of filial piety and cash payments to parents. Representative samples of the cities' adult residents were used. It was found that filial piety and cash payments were lower when the citizen was in a city with higher or more advanced modernisation, and that the reduction in affirmations of filial piety associated with higher modernisation was less among citizens with higher education. It is concluded that educational policy and practice can be a means to sustain filial piety in the face of modernisation.

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NEWMAN, JANET, CAROLINE GLENDINNING, and MICHAEL HUGHES. "Beyond Modernisation? Social Care and the Transformation of Welfare Governance." Journal of Social Policy 37, no. 4 (2008): 531–57. http://dx.doi.org/10.1017/s0047279408002201.

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AbstractThis article reflects on the process and outcomes of modernisation in adult social care in England and Wales, drawing particularly on the recently completed Modernising Adult Social Care (MASC) research programme commissioned by the Department of Health. We begin by exploring the contested status of ‘modernisation’ as a descriptor of reform. We then outline some of the distinctive features of adult social care services and suggest that these features introduce dynamics likely to shape both the experiences and outcomes of policy ambitions for modernisation. We then reflect on the evidence emerging from the MASC studies and develop a model for illuminating some of the dynamics of welfare governance. Finally, we highlight the emerging focus on individualisation and on user-directed and controlled services. We argue that the current focus of modernisation involves a reduced emphasis on structural and institutional approaches to change and an increased emphasis on changes in the behaviours and roles of adult social care service users. This focus has implications for both the future dynamics of welfare governance and for conceptions of citizenship.

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Onufriienko, O. V. "Modern doctrinal and conceptual basis of public management and civil service modernisation in Ukraine: weberian bureaucracy, new public management, electronic governance." Public administration aspects 6, no. 5 (2018): 59–73. http://dx.doi.org/10.15421/151832.

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In proposed paper the modern state and main trends of public management and civil service modernization in Ukraine have been described. The current thematic research dealing with various aspects of public service reformation in the EU Member States has been generalised, common and specific features in their development trends have been revealed. On the basis of the received results the specificity of public management and civil service modernization in Ukraine in their correlation with the European concepts of New Public Management, Neo-Weberian State and electronic governance model has been described and the prospects for further subject research in the described direction has been shaped.In particular, it’s scientifically proven that in EU Member States the current trend to the convergence with civil society as one of the main trends of the public management evolution and public service development is likely to persist. Further convergence with civil society will come up in different forms and in the varied conceptual foundation: according to the NPM ideas or, visa versa, within the framework of returning to the ideals of strong national state and the concept of modernized rational bureaucracy («Neo-Weberian state»). Such complex doctrinal and conceptual basis must be taken into account in public management reforms in Ukraine.

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Bate, Paul, and Glenn Robert. "Where next for policy evaluation? Insights from researching National Health Service modernisation." Policy & Politics 31, no. 2 (2003): 249–62. http://dx.doi.org/10.1332/030557303765371735.

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Lauer, Jonathan D. "Nos Ressources Humaines: la Clé d'un Bon Service. Personnel: Key to Successful Public Service (Book Review)." College & Research Libraries 47, no. 3 (1986): 300–302. http://dx.doi.org/10.5860/crl_47_03_300.

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Holloway, Frank. "Choice: wake up and smell the coffee!" Advances in Psychiatric Treatment 13, no. 1 (2007): 68–69. http://dx.doi.org/10.1192/apt.bp.106.002634.

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The ‘choice agenda’ reflects a key element of the modernisation of public services. There are many conceptual and practical difficulties with the implementation of choice within mental health services, but these are not in any way unique to this client group. Professionals will have to adapt to the new world that will encompass a plurality of paradigms of care and service providers.

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Kamann, Hans-Georg, and Martin Selmayr. "Public Service Compensation under EC State Aid Law: Altmark Trans, the Commission's Modernisation Package and the Example of Public Broadcasting." Zeitschrift für Wettbewerbsrecht 2, no. 3 (2004): 354–79. http://dx.doi.org/10.15375/zwer-2004-0302.

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Poor, Jozsef, and George Plesoianu. "Human resource management under change in the Romanian civil service in an international context." Employee Relations 32, no. 3 (2010): 281–309. http://dx.doi.org/10.1108/01425451011038807.

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PurposeThe purpose of this paper is to present a number of initiatives which have been spearheaded by the Romanian government in the field of HRM in the civil service. A more specific purpose is to determine the modelling strategy which best reflects the reform programme of HRM in the civil service, the topic of our study.Design/methodology/approachThis paper attempts to supplement existing research into New Public Management (NPM) by outlining the modernisation of a range of public HR functions in the country, and it would like to explain how this special issue arose, to provide a historical perspective for the work undertaken by the Romanian National Civil Servant Agency (NACS) and to outline the context and significance of each of the attempts at modernisation in the HRM field.FindingsEmpirical evidence shows that the centralised Romanian civil service is in need of serious change if it is to deliver a more efficient and less politically driven level of practice. Many external and internal organisational forces such as the demographics of the labour‐force, technology and privatisation – as well as the erosion of confidence in government institutions have drastically altered the environment of the civil service in Romania. Consequently, traditional Human Resource Management (HRM) approaches no longer work.Practical implicationsAt this point, in the authors' opinion, the time has come to devote more attention to decentralisation and to formulating the terms of so‐called best or good practice.Originality/valueThe paper seeks to bridge the gap by reporting on the research and consulting work of the authors in the Romanian civil service.

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Eschmann, Patrice, and Pascal Kohler. "Structures pour la gestion forestière: experiences d'un service forestier cantonal (essai)." Schweizerische Zeitschrift fur Forstwesen 167, no. 4 (2016): 205–8. http://dx.doi.org/10.3188/szf.2016.0205.

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Structures for forest management: experience of a cantonal forest service (essay) Over the last ten years, forestry structures in the Canton of Jura have evolved. The management units cover the whole area of the Canton and make it possible for the State and the forest owners to have professional staff at their disposition in the field. However, these structures are small, inflexible, focused on public tasks and not open to change. Various factors, including mergers of communes, or the economic situation, set off a process of restructuring. Change must originate with the owner, while the cantonal authorities should contribute to developing the structures by financial help, advice and exchange of experience. Ideally, public forest owners should combine their forces in management units large and flexible enough, disposing of planning and management rights, and bringing together the various (public) owners. Each unit should have one or more professionals responsible for management and for the tasks delegated by the State.

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Peraldi, Xavier. "Le système de continuité territoriale de la Corse face au défi de la modernisation du service public." Politiques et management public 25, no. 1 (2007): 131–50. http://dx.doi.org/10.3406/pomap.2007.2361.

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Bonnin, F., and A. M. Palicot. "L'éducation pour la santé : un service au public, un enjeu de la modernisation du système de santé." Santé Publique 13, no. 3 (2001): 287. http://dx.doi.org/10.3917/spub.013.0287.

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Flinders, Matthew. "The Politics of Public–Private Partnerships." British Journal of Politics and International Relations 7, no. 2 (2005): 215–39. http://dx.doi.org/10.1111/j.1467-856x.2004.00161.x.

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Since 1 May 1997 the Labour government in the United Kingdom has implemented a number of public–private partnerships (PPPs) as a central tool of governance within their wider modernisation agenda. To date, the introduction of PPPs has largely been evaluated through conceptual lenses that emphasise either the administrative, managerial, financial or technical dimensions of this reform strategy. This article seeks to complement this wider literature by arguing that PPPs raise a host of political issues and tensions that have largely been overlooked. Five specific themes are set out in order to provide a framework or organising perspective. These are: efficiency; risk; complexity; accountability; and governance and the future of state projects. The main conclusion of the article is that PPPs represent a Faustian bargain in that forms of PPP may deliver efficiency gains and service improvements in some policy areas but these benefits may involve substantial political and democratic costs.

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Cowell, Richard, and Steve Martin. "The Joy of Joining Up: Modes of Integrating the Local Government Modernisation Agenda." Environment and Planning C: Government and Policy 21, no. 2 (2003): 159–79. http://dx.doi.org/10.1068/c0135.

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Since 1997, local government in the United Kingdom has found itself at the sharp end of an ambitious programme of potentially far-reaching reforms known collectively as the ‘local government modernisation agenda’ (LGMA). These initiatives are intended to promote ‘joined-up government’ and holistic service delivery—two of the hallmarks of New Labour's approach to public service improvement. To date there has been very little analysis of the ways in which local authorities are approaching this task at a corporate level. The authors examine the theory and practice of joining up policymaking and service delivery in local government. They draw upon an analysis of the perspectives of key actors involved in the formulation and implementation of current local government reforms at the national level and the experiences of a sample of authorities that have been among the most active in seeking to integrate the various elements of the LGMA at local level. The evidence suggests that the superficially attractive logic of more integrated policymaking and service provision, which runs so strongly through current reforms, belies the multidimensional nature of joined-up working. The presentation of the LGMA as a coherent package of reforms therefore disguises the degree to which different forms of joining up may conflict. In particular, the push for closer vertical integration between local and central government, with ever-tighter control being exerted from the centre over priorities and performance, is seen as constraining progress towards more effective horizontal joined-up working at a local level.

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Gautrat, Jacques, and Jean-Louis Laville. "Gros plan sur la modernisation du service public. La Caf de l'Ariège - Changer la gestion pour réussir l'innovation." Recherches et Prévisions 24, no. 1 (1991): 13–23. http://dx.doi.org/10.3406/caf.1991.1479.

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Marjanovic, Z., Y. Poinsignon, S. Vignes, P. Bordon, J. Rouffy, and D. Farge-Bancel. "Rôle d'un service de médecine interne dans l'accueil des plus démunis à l'hôpital public." La Revue de Médecine Interne 18 (May 1997): s147—s148. http://dx.doi.org/10.1016/s0248-8663(97)80394-3.

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CHAUVENET, Antoinette. "Les professions de santé publique de l’enfance : entre police administrative et éthique communicationnelle." Sociologie et sociétés 20, no. 2 (2002): 41–54. http://dx.doi.org/10.7202/001133ar.

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Résumé Le travail des professionnels de la santé publique dans le domaine de l'enfance peut être défini dans une perspective duelle et contradictoire, participant d'un rôle instrumental, procédant du statut positiviste et instrumental des sciences de l'homme et du vivant et d'un mandat délégué par le politique et d'un rôle institutionnel lié à l'autonomie professionnelle, d'une mission de protection de l'ordre public sanitaire et d'une mission de service public. Les tentatives de dépassement et de gestion de ces contradictions passent par la constitution de lieux de réflexion collective portant sur les modes d'élaboration des jugements, actions et décisions concernant les situations, à partir d'un point de vue.éthique et politique.

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Lussier, Ginette, and Andrew V. Wister. "A Study of Workforce Aging of the British Columbia Public Service, 1983–1991." Canadian Journal on Aging / La Revue canadienne du vieillissement 14, no. 3 (1995): 480–97. http://dx.doi.org/10.1017/s0714980800009065.

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RÉSUMÉ:Cet article étudie le vieillissement de la main-d'oeuvre au sein des services publics de la Colombie-Britannique entre 1983 et 1991. Les inscrits aux fichiers annuels de rémunération du personnel du gouvernement ont été répartis selon l'âge, le sexe et la classification d'emploi des employés et par leur utilisation des programmes de maladie à court terme et d'invalidité prolongée. Des données sur la retraite sont également tirées des rapports annuels de la caisse de retraite des services publics. Ces données sont analysées en fonction des tendances en matière de retraite, du taux de rotation de la main-d'oeuvre et des tendances au plan de l'absentéisme. Les résultats révèlent une forte hausse au sein de la catégorie des travailleurs d'âge moyen et une faible augmentation du vieillissement de la main-d'oeuvre. L'embauche d'un plus grand nombre de travailleurs ayant atteint leur mi-carrière et d'un nombre inférieur de jeunes travailleurs conjuguée à des programmes de retraite anticipée ont causé une bulle dans la structure d'âge de la main-d'oeuvre, plutôt que son allongement, comme on peut observer au sein de l'ensemble de la population. Les auteurs discutent ensuite des conséquences à long terme et à court terme en regard de l'utilisation des ressources humaines.

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Schnäbele, Philippe. "RGPP et modification de l'organisation et de l'action d'un service déconcentré régional." Revue française d'administration publique 136, no. 4 (2010): 999. http://dx.doi.org/10.3917/rfap.136.0999.

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Nielsen, Morten Meyerhoff. "eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis." JeDEM - eJournal of eDemocracy and Open Government 9, no. 2 (2017): 68–109. http://dx.doi.org/10.29379/jedem.v9i2.462.

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The use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article compares the Danish and Japanese approaches to electronic governance (eGovernance) and inter-governmental cooperation to answer the question: Does a strong governance model and high level of intergovernmental action lead to the successful supply and use of online citizen services? The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.

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Exton, Rosemary. "The entrepreneur: a new breed of health service leader?" Journal of Health Organization and Management 22, no. 3 (2008): 208–22. http://dx.doi.org/10.1108/14777260810883503.

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PurposeThis paper aims to critically examine the notion of entrepreneurship in the UK National Health Service (NHS), promoted by government ministers and senior civil servants as part of the rhetoric of the modernisation agenda.Design/methodology/approachThe paper explores literature on entrepreneurship in the private and public sector and qualitative case study evidence on the emergence (and non‐emergence) of “entrepreneurs” who led the improving working lives (IWL) initiative in the UK National Health Service and discusses the issues involved.FindingsThe rhetoric serves an essentially ideological function, obscuring the real difficulty of securing effective and sustainable change, in organisations with deeply engrained power structures and as complex and intransient as the NHS in particular and health services more generally.Practical implicationsA “new breed of entrepreneurial leaders” may eventually appear but they face the challenge of surviving in the hierarchical NHS culture and in a climate of turbulent change created by the volatility of government policy.Originality/valueThe paper shows that efforts to pursue entrepreneurship in the UK NHS have to overcome obstacles involving the interplay of power, gender and language.

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Önal, H. Inci. "Archives as Builders of Civic Partnerships." Atlanti 26, no. 2 (2016): 181–88. http://dx.doi.org/10.33700/2670-451x.26.2.181-188(2016).

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Archives and archivists can participate in rekindling civic engagement from many venues. The implementation of a modern civil registration service is at the heart of providing better archival public services. The modernisation of civil registration system in Turkey culminated in 2000 with the introduction of the Central Civil Registration System or MERNIS, as is known by its abbreviations in Turkish, set up after long and arduous work. This paper describes the process of establishing, extending, and improving MERNIS services through national and international cooperation and collaboration. The focus of this paper provides examples of using archives by the public agencies accessing MERNIS are as follows: Economic and financial; planning and investment; security; military service; health services; education; social security; electoral registers; justice. As a result, it was found out that access to central civil registration system and archival databases to citizens eager to find and use vital services within their communities.

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Titarenko, Liubov M. "Modern National Development in the Context оf Improving the Activities of Government". Scientific Bulletin of Mukachevo State University Series “Economics” 8, № 1 (2021): 29–36. http://dx.doi.org/10.52566/msu-econ.8(1).2021.29-36.

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The development of the public administration system in Ukraine is taking place in conditions of dynamic changes. Therewith, the rapid pace of innovative socio-political changes proposed by powerful political players in the modern world and domestic representatives of the local authorities, challenges the ability of people to adapt to new social circumstances. Given the urgency of improving the quality of public administration, there is a need to create an effective civil service. The study defines the theoretical and methodological principles of modern national development towards its improvement and the functioning of public authorities. The purpose of this study is to substantiate the essence of modern national development to improve the functioning of public authorities, the conditionality of socio-political, technological development of the country, the role of decentralisation in management. The study addresses issues related to the updating of the content of public service activities in the context of interaction between government and society. The task of the civil service is to implement a purposeful public policy. Unfortunately, in the current era, its implementation in practice may face certain difficulties. The study analyses the current state of modernisation of society and the governing bodies and provides recommendations for improving the mechanisms of decentralisation of power by civil service personnel. Based on the analysis, it was concluded that the relevant issue of the modern Ukraine lies with the improvement of the legal regulation of the civil service in the context that the bureaucratisation of professional activities reduces the quality of the management process

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Wils, Thierry, Marcel Saint-Onge, and Christiane Labelle. "Décentralisation des services de ressources humaines : impacts sur la satisfaction des clients." Articles 49, no. 3 (2005): 483–502. http://dx.doi.org/10.7202/050956ar.

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Le but de cette étude est d'évaluer dans quelle mesure la décentralisation d'un service de ressources humaines a un impact sur la satisfaction de ses clients. Une enquête par questionnaire a été réalisée dans deux organisations du secteur public fédéral (l'une possédant un service centralisé et l'autre ayant opté pour une structure décentralisée). À partir d'un échantillon de 496 répondants, l'analyse statistique révèle que la satisfaction des clients envers leur service de ressources humaines est influencée positivement par la décentralisation, mais que cette relation est modérée par l'endroit de travail des clients (impact positif sur la satisfaction des clients en région). L'analyse montre également que la consultation et la flexibilité constituent deux facteurs explicatifs qui entrent enjeu seulement dans une structure décentralisée pour expliquer la satisfaction des clients.

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Vasista, T. G. K. "Quality Management System for Contemporary Public Administration: A case study of e-Governance." Journal of Public Administration and Governance 2, no. 4 (2013): 164. http://dx.doi.org/10.5296/jpag.v2i4.2798.

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The quality movement in Public Administration is a part of reform and modernisation efforts aimed at replacing the bureaucratic model by a more citizen-oriented paradigm. Governments are considered organisations that are capable enough to quickly adopt new technologies to engage and serve constituents. While eGovernment embraces the use of information and communication technologies in public administration (combined with organisational change) to improve public services, e-governance on the other hand focuses on the idea of creating a government that is closer to the citizens it serves and more open to their participation at several levels. Research is needed on how the dynamic, competitive web culture affects citizen (and other user) demands for electronic service quality in the process of achieving customer satisfaction. The main theoretical argument behind this paper is that governments in the process of establishing quality management system in public administration should focus on working towards e-governance, which is citizen centric so as to create right organisational environment to achieve the effectiveness, efficiency and equity.

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Shevchenko, Serhii, and Natalia Sidorenko. "E-government and ICT as instruments of corruption prevention in the context of the global trend of public service transparency." Public administration aspects 8, no. 5 (2020): 72–81. http://dx.doi.org/10.15421/152095.

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The article provides a detailed analysis of the problem of implementing the concept of e-government and using ICT instruments of corruption prevention. That issue is considered in the context of the global trend of ensuring transparency of public service. Prospects for the use of information and communication technologies (ICT) as cost-effective and convenient tools of ensuring openness and transparency of the public service system and also the corruption reducing have been studied. Transparency of action within the public service and public administration system, public initiative and public rejection of corruption are seen as prerequisites for building participatory democracy, restoring the public trust in government and, consequently, preventing corruption through sound management decisions, ensuring high accuracy and openness of official information for the public. It has been identified that the Internet and ICT have significantly reduced the cost of collecting, disseminating and accessing information, which has been a significant step towards eradicating corruption at the grassroots level. As a result of these tools using, the last decade has demonstrated the rapid development of the concept of e-government to ensure maximum access to information with the transparency, accountability and anti-corruption measures. The focus is put on the studying of the innovative component of anti-corruption public management, which means the modernisation of ways of the providing the information to citizens, on the one hand, and strengthen the ability of citizens to resist corruption, on the other. Such a component, in particular, is ICT and digitalising of public services, which remains the main focus of the paper. It is concluded that the intensifying of the usage of digital technologies in public administration and public service aims, in addition to overcoming corruption, is aiming the increasing of the level of transparency and fairness in decision-making, disintermediation and increasing budget expenditures efficiency.

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Tenzon, Michele. "Land reclamation, farm mechanisation, rural repopulation: the shifting landscape of the Gharb Valley in Morocco, 1912–1956." SHS Web of Conferences 63 (2019): 06001. http://dx.doi.org/10.1051/shsconf/20196306001.

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This article investigates rural resettlement schemes implemented by the French colonial administration in the light of the relationship between major economic, social and demographic dynamics in the Protectorate of Morocco. It explores the ways in which the French colonisers transformed the rural landscape of the Gharb valley in Morocco’s Rabat region. I depict the spatial configuration of the several stages by which rural colonisation and agricultural modernisation took place in the region, in relation to the patterns of human settlement they produced. The initial spatial configuration of the Gharb, determined by French colonial policies through the official colonisation programme and its orientation toward extensive agriculture, was subverted by the massive introduction of water drainage and irrigation infrastructure. The construction of reservoir dams and the establishment of drainage and irrigation perimeters across the valley induced a concentration of private and public investments that led to rural modernisation in certain, delimited areas. To compensate for a rural exodus that was overcrowding the outskirts of major Moroccan urban centres and for the lack of a local workforce available for employment on colonists’ farms, the French architect and urban planner Michel Écochard and his collaborators at the Service de l’Urbanisme conceived an ambitious programme of rural resettlements in the Gharb valley.

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Pla, Guillaume, Julien Crippa, Abdelatif Djerboua, et al. "ESPADA : un outil pour la gestion en temps réel des crues éclairs urbaines en pleine modernisation." La Houille Blanche, no. 3-4 (October 2019): 57–66. http://dx.doi.org/10.1051/lhb/2019027.

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La ville de Nîmes est un territoire particulièrement exposé au risque inondation, et notamment aux crues torrentielles. Si aucun cours d'eau majeur n'est présent dans sa zone urbaine dense, ce sont les cadereaux, fossés de garrigues, qui sont en charge de la collecte du ruissellement et traversent la ville. Les évènements méditerranéens, des bassins versants de taille réduite (au plus 30 km2) et de nature karstique ainsi qu'une configuration en piémont sont autant de facteurs à l'origine de ruissellement potentiellement conséquent avec débordements majeurs sur la ville, de type crues-éclairs. Suite aux inondations du 3 octobre 1988, la ville de Nîmes a lancé une politique ambitieuse de prévention du risque inondation, incluant un aménagement important des cadereaux. Dans cette démarche, elle se dote en 2004 d'un système d'alerte et d'aide à la gestion de crise permettant de prévoir le risque inondation : ESPADA (Evaluation et suivi des précipitations en agglomération pour devancer l'alerte). L'objectif est de prévoir les débits des cadereaux à échéance maximale 1 h 30, en exploitant un modèle hydrologique intégrant une représentation fine du fonctionnement karstique. Dans le cadre de son Programme d'actions de prévention des inondations (PAPI), la ville de Nîmes a débuté en 2014 la modernisation du système ESPADA avec pour objectif d'améliorer la qualité des données d'entrée du système temps réel (pas de temps 5 min). Un réseau radio de collecte fiabilisée des capteurs hydrométéorologiques de la Ville a été mis en place, assurant également la collecte de postes du SPC-GD (Service de prévision des crues du Grand Delta). Parallèlement, un outil radar d'observation et prévision de pluie au pixel 500 m, échelle adaptée aux contraintes hydrologiques locales, a été développé, incluant une calibration de la donnée par exploitation des données des postes pluviographiques disponibles. Dans le cadre de la seconde étape de cette modernisation, le modèle de prévision du système est retravaillé afin de fonctionner en continu au pas de temps 5 min. La propagation est gérée via un modèle hydraulique 1D. Par ailleurs, les données limnigraphiques sont utilisées en temps réel afin de réajuster les valeurs de débits et les niveaux des bassins de rétention. De même, une interface en ligne est en cours de développement, permettant une utilisation efficace des outils par l'ensemble des acteurs de la gestion de crise. À terme, il est prévu de mettre à disposition de la population une partie des informations associées au système ESPADA via une interface de type Vigicrues.

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Bénard, François. "Gestion des déchets et développement de la redevance incitative : exemple de transformation du modèle économique d'un service public." Flux 74, no. 4 (2008): 30. http://dx.doi.org/10.3917/flux.074.0030.

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Journal articles on the topic 'Modernisation d'un service public'

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