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Dissertations / Theses on the topic 'Municipal Service'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 July 2025

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1

Mak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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2

Mak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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3

Tang, Tsui-yee. "Community facilities planning in Hong Kong's new towns : a case study of Tseung Kwan O /." Hong Kong : University of Hong Kong, 1994. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18061837.

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4

Jacoby, Kevin Terence. "The growing South African municipal water service delivery problem." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1016270.

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The sustainability of South Africa municipal water services provision is being challenged by the desire of government to extend high quality services from a relatively small portion of the population to the whole. Evidence of failures in delivery are mounting and many reasons for this have been identified, including a lack of political will at local government levels, low budget priority, insufficient capital, lack of capacity and skill and flawed tariff and accounting structures. This study generates new perspectives by surveying selected but representative, South African municipalities in th
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5

Oliveira, Sandra Nancy Cunha. "Service quality and service value in sport services : A Study conducted in Vila Nova de Gaia Municipal Swimming Pools." Master's thesis, Universidade do Porto. Reitoria, 2003. http://hdl.handle.net/10216/10545.

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Oliveira, Sandra Nancy Cunha. "Service quality and service value in sport services : A Study conducted in Vila Nova de Gaia Municipal Swimming Pools." Dissertação, Universidade do Porto. Reitoria, 2003. http://hdl.handle.net/10216/10545.

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7

Maloba, Ngako Daniel. "Outsourcing : a business model to improve municipal service delivery." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/6173.

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Thesis (MBA (Business Management))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: This study report concerns service delivery issues at municipal level which have emerged as areas of critical concern as far as they affect consumers of municipal services, interest groups and government as a whole. Background to investigation. The need to investigate the service delivery challenges at municipal level arose out of multiple newspaper reports reflecting on lack of satisfaction from end-users and authorities regarding quality of delivery. Organizations such as South African Local Government As
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8

Szeto, Ping-hang, and 司徒秉衡. "Measurement in service quality of Hongkong Telecom in municipal halls." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B42574626.

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9

Rhoda, Moegamat Faarieg. "Community empowerment through municipal service delivery : a proposed operational framework." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52168.

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Thesis (MPhil) -- Stellenbosch University, 2001.<br>ENGLISH ABSTRACT: Legislation encourages local government! municipalitiesl local authorities in South Africa, to fulfil a development role. One of the main objectives of municipalities performing a development role is to empower communities, especially previously disadvantaged communities. This study argues that the services delivered by municipalities are an essential component of a development orientation. In view of this fact, the study proposes an operational framework, whereby community empowerment can be achieved through municip
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Szeto, Ping-hang. "Measurement in service quality of Hongkong Telecom in municipal halls." Click to view the E-thesis via HKUTO, 1997. http://sunzi.lib.hku.hk/hkuto/record/B42574626.

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11

Moletsane, Annie Mojaesi. "Community expectations and perceptions of municipal service delivery : a case study in the Emfuleni local area / Annie Mojaesi Moletsane." Thesis, North-West University, 2012. http://hdl.handle.net/10394/10321.

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The lack of service delivery by South African municipalities has received much attention in recent years. In South Africa, service quality within local government is perceived as being generally poor. According to the South African Constitution, the mandate of a municipality is to ensure service deliveries through satisfying citizens‟ basic needs. Therefore, an understanding of customers‟ expectations and perceptions is vital for any service organisation’s success. The research undertaken in this study was deemed necessary, given that service delivery by South African municipalities is widely
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12

Jing, Yijia. "State prison privatization in the US a study of the causes and mangnitude /." Connect to this title online, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1122571301.

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Thesis (Ph. D.)--Ohio State University, 2005.<br>Title from first page of PDF file. Document formatted into pages; contains xii, 165 p.; also includes graphics. Includes bibliographical references (p. 133-144). Available online via OhioLINK's ETD Center
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13

Mboweni, Phanuel Cyril. "Implementation of Batho Pele Principles in the Greater Tzaneen Local Muncipality." Thesis, University of Limpopo (Turfloop Campus), 2013. http://hdl.handle.net/10386/1019.

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Thesis (MPA) --University of Limpopo, 2013<br>The study deals with the implementation of the Batho Pele principles in the Greater Tzaneen Local Municipality. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 23 respondents. The study used qualitative (semi-structured questionnaire, observation and document analysis) in data collection and analysis. The findings revealed that the root causes of the challenges and the challenges themselves that the Greater Tzaneen Local Municipality is facing, are mainly internal and inclu
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14

Matabane, Gloria Semakaleng. "The impact of municipal infrastructure grant on basic service delivery : a case of Elias Motsoaledi Local Municipality in Limpopo Province." Thesis, University of Limpopo, 2017. http://hdl.handle.net/10386/1920.

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Thesis (M. Dev.) -- University of Limpopo, 2017.<br>Municipalities support social and economic development through infrastructure investment and help to alleviate poverty by providing free basic services to the poor households. The primary funding mechanisms to support municipal service delivery to the poor is the MIG allocated to the municipalities in the form of conditional grant. The MIG programme was specifically established to assist the poor to gain access to infrastructure and can only be used for infrastructure towards basic services. This study investigates the impact of Municipal Inf
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15

Olivier, Elizabeth Susan. "Service provision in the Sol Plaatje municipal area from a tourism perspective." Thesis, Bloemfontein : Central University of Technology, Free State, 2010. http://hdl.handle.net/11462/131.

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Thesis (M. Tech.(Tourism and Hospitality Management)) -- Central university of Technology, Free State, 2010<br>Globally, tourism is increasingly referred to as the world's biggest industry. As tourism increases so the consumer’s demand for quality in all its related products and services increase. Superior customer service can therefore be viewed as one of the most effective strategies to create a sustainable competitive advantage. The delivery of excellent service is crucial if a tourism destination such as the Sol Plaatje Municipal Area in the Northern Cape, South Africa, is to enhance its
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16

Majali, Lifa. "Municipal infrastructure grant and service delivery in Theewaterskloof and Overstrand Municipalities." Master's thesis, Faculty of Commerce, 2019. http://hdl.handle.net/11427/30407.

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Rising incidents of misuse and underspending of the municipal infrastructure grant (MIG) by South African municipalities is an increasing concern. Such incidents lead to continuing problems of failure to eradicate infrastructure backlogs and to the poor provision of service delivery by the municipalities. The purpose of this study was to explore the role of the MIG in improving service delivery in Theewaterskloof and Overstrand Municipalities. In doing so, the study aimed to examine the challenges of compliance with MIG conditions, provision of basic services and the exploration of the role of
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17

Shaidi, Elisante Walter. "Investigation into causes of service delivery protests in municipalities :a case study of Nelson Mandela Bay Municipality." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1011153.

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This study investigates the causes of the service delivery protests in South African municipalities that occurred between 2005 to 2013. In a sense, the recent widespread service delivery protests which, in many instances, have turned violent, have sounded an alarm that cannot be ignored. The study is premised on the fact that no political democracy can survive and flourish if the mass of its people remain in poverty, and in a state of inequality and unemployed without tangible prospects for a better life. In this regard, the presence of service delivery protests, especially violent ones, is a
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18

Molapisi, Mafereka Paulus. "Exploring an integrated development plan for service delivery in a local municipality." Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-07092009-180644/.

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19

Brettenny, Warren James. "Efficiency evaluation of South African water service provision." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/14741.

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In recent years South Africa has experienced numerous service delivery protests. These protests are a result of the lack of delivery of basic services such as water and sanitation (amongst others). To address this, local governments have taken part in benchmarking initiatives (National Benchmarking Initiative, Municipal Benchmarking Initiative) and regulation programmes (BlueDrop,GreenDrop) in an effort to improve the quality of potable water and sanitation services. The latter of these focuses on the quality of the water services delivered and neither focus on the efficiency with which this d
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20

Van, Baalen Sarel Migael. "Investigating capacity self-assessment as a catalyst for improved municipal service delivery." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86569.

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Thesis (MEng)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: The enactment of the new Constitution of South Africa, 1996, gave prominence to the trans-formation of local government in South Africa. Rooted in the Constitution, the Municipal Systems Act, 2000, and the Municipal Structures Act, 1998, guide municipalities towards establishing structured performance management practices. As part of a comprehensive legislative framework for local government, these acts moreover state the functions of mu-nicipalities that include the delivery of basic municipal services. These services include
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21

Buchan, Robert Bruce. "Gentrification’s impact on neighbourhood public service usage." Thesis, University of British Columbia, 1985. http://hdl.handle.net/2429/25357.

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Over the last decade gentrification has demanded a great deal of attention from urban scholars. In spite of this attention, the literature is characterized more by speculation than answers especially with regards to gentrification's consequences and planning implications. In response to this deficiency, this thesis sets out to determine the effects of gentrification on inner city neighbourhood public service demand. Because it is not clear how gentrification affects public service demand, urban policy makers are unable to plan for changes in demand. Knowing what will be demanded could facilita
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22

Choi, Chi-yuen. "Civil celebrants of marriages scheme a study of outsourcing of government service in the immigration department /." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41014066.

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23

Roudo, Mohammad. "The influence of minimum service standards (MSS) to performance of local government to deliver services in Indonesia decentralised system." Thesis, University of Birmingham, 2018. http://etheses.bham.ac.uk//id/eprint/8276/.

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How performance management influences the motivation of public-sector institutions in a decentralised system has received little attention by scholars. This study helps fill this gap by investigating how Minimum Service Standards (MSS) in Indonesia influences the motivation of local government in a decentralised country like Indonesia. This study considers the nature of MSS, how it works, what effect it has on the performance of local governments and why. The evidence is collected from extensive interviews with eighty-three respondents from central government, local governments (eight district
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24

Memani, Ntombizonke Theodora. "Determinants of effective basic service delivery at Amathole District Municipality." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019700.

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Service delivery is the provision of basic services to the community by Local Government (LG). The Water Services Act 108 of 1997 states that everyone should have rights to access water and sanitation. It further states that the level of service it provides its consumers, however, is dependent on a number of factors as per clause 11 (2) (a) which articulates that every water services authority has a duty to all consumers or potential consumers in its area of jurisdiction to progressively ensure sufficient, affordable, economical and sustainable access to water services. Craythorne (2006:170) a
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Mpange, Zolisa Bavuyise. "Water service delivery for improved quality of life in the Mbizana Local Municipal." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018891.

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This study deals with water service delivery for improved quality of life in the Mbizana Local Municipality. The study sets out to determine how the inner workings of water service delivery work in the Mbizana Local Municipality, situated in the Eastern Cape, and how this should function in terms of South African legislation. The objectives of the study are to understand the current state of water service delivery in the Mbizana Local Municipality, finding out information about South African legislation regarding the ideal state of water service delivery, and recommending development programme
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26

Coffee, Joyce E. (Joyce Elena) 1971. "Innovations in municipal service delivery : the case of Vietnam's Haiphong Water Supply Company." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/65250.

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Thesis (M.C.P.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1999.<br>Includes bibliographical references (p. 63-67).<br>This thesis describes a state owned municipal water supply service company, the Haiphong Water Supply Company (HPWSCo), that improved its service delivery and successfully transformed itself into a profit making utility with metered consumers willing to pay for improved service. The thesis examines how HPWSCo tackled the typical problems of a developing country's municipal water supply company and succeeded in the eyes of the consumers, the lo
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27

Kaseke, Lindelani Linda. "Challenges facing the Limpopo Department of Public Works with regard to service delivery : a case of the core functions of the Department." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/490.

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Thesis (MPA) --University of Limpopo, 2011<br>The study deals with the service delivery challenges facing the Limpopo Department of Public Works with regard to the discharging of its mandates “Provision of government infrastructure, management and maintenance of government immovable assets”. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 61 respondents. The study used both qualitative (focus group discussions) and quantitative (questionnaires) in data collection and analysis. The findings revealed that the root causes
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Mqolo, Abner Zamindawo. "Evaluation of water service rendering in the Amathole District Municipality." Thesis, University of Fort Hare, 2010. http://hdl.handle.net/10353/d1001248.

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The rural areas of Amathole district municipality continue to experience difficulty in accessing water services. The people experience problems despite the fact that the Amathole district municipality, since 2003 has been made a water service authority in its municipal area, which consists of eight local municipalities, namely; Mnquma, Mbashe, Nkonkobe, Amahlathi, Great Kei, Ngqushwa, Nxuba, and Buffalo City. With the water service authority powers devolved from national government to the district municipalities the intention was to speed service delivery. This study investigates the causes of
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Abdel-Halim, Walid Sayed. "Anaerobic municipal wastewater treatment /." Hannover : Inst. für Siedlungswasserwirtschaft und Abfalltechnik, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014189251&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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30

Maina, Mary Wairimu. "‘The right to the city’ for marginalised communities through water and sanitation service projects." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2642.

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Thesis (DTech (Design))--Cape Peninsula University of Technology, 2017.<br>The introduction of water service programmes has significantly improved the delivery of Water and Sanitation Services to marginalised communities in Kenya. Since the implementation of the Kenya Water Act of 2002, enacted policies have resulted in communal ablution blocks and water kiosks in some of the more densely populated settlements. In the development of service provision programmes to improve access to water and sanitation, the social and cultural implications have yet to be addressed. To better understand the par
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31

Maake, Matshankutu Timothy. "Sustaining service provision within municipalities in the Northern Province with specific reference to Duiwelskloof / Ga-Kgapane Transitional Local Council." Thesis, University of Limpopo, 2001. http://hdl.handle.net/10386/2566.

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32

Mzakwe, Sipho. "The legality of the 2015 demarcation proposals by the Minister of Cooperative Governance to the Municipal Demarcation Board." University of the Western Cape, 2015. http://hdl.handle.net/11394/5354.

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33

Noyila, Mxolisi Amos. "The role of traditional leadership in service delivery in the Ngqushwa Municipality." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020635.

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The study examines challenges that exist in local government in relation to cooperation or working together between traditional leaders and elected councillors. This challenge can be seen mainly in municipalities that include rural areas. The country constantly faces protests by people expressing dissatisfaction with service delivery. This is a cause of concern and raises several questions. Councillors and traditional leaders point fingers at each other. More often than not, councillors as elected leaders exclude traditional leaders in matters of governance. Traditional leaders on the other ha
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Zubane, P. "Alternative service delivery models for the South African public service for the year 2020." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17467.

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Thesis (MPhil)--Stellenbosch University, 2011.<br>ENGLISH ABSTRACT: The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s demand for better services have led the South African government to reconsider the manner in which services are being rendered. A futures methodology tool that was employed in understanding the environment in which services are del
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McShane, Ian. "Bringing in the public community facilities and social value /." Swinburne Research Bank, 2008. http://hdl.handle.net/1959.3/39673.

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Thesis (PhD) - Institute for Social Research, Swinburne University of Technology, 2008.<br>Thesis submitted in total fulfilment of the requirements of the degree of Doctor of Philosophy, Institute for Social Research, Swinburne University of Technology, 2008. Typescript. Includes bibliographical references (p. 384-415).
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Silva, Vera Lúcia dos Santos. "OS CONSELHOS DE SAÚDE DA REGIÃO NOROESTE, SUA INTERFACE COM O CONSELHO MUNICIPAL E A INSERÇÃO DO SERVIÇO SOCIAL NA SECRETARIA MUNICIPAL DE SAÚDE DE GOIÂNIA - 1989 a 2009." Pontifícia Universidade Católica de Goiás, 2010. http://localhost:8080/tede/handle/tede/2221.

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Made available in DSpace on 2016-08-10T10:32:32Z (GMT). No. of bitstreams: 1 VERA LUCIA DOS SANTOS SILVA.pdf: 796951 bytes, checksum: 82611c16d7b40289d43c9c832b939f8a (MD5) Previous issue date: 2010-10-14<br>Perspective of modernity and rationality this work addresses the issue of health and social control, is prepared in three chapters. The first traces of a historical overview of the research conducted in space 2 working researcher who is Northwest Health District. Goiânia was constructed from a conception of a planning and with traits of modernity, but its disorderly expansion has submitt
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Ntelela, Rashid Friday. "Assessment of the impact of service charters on service delivery in Malawi: a case of Southern Region Water Board." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/549.

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Malawi is divided into three regions, namely: Southern, Central and Northern regions. Each Region has an independent Water Board owned by Government to supply it with portable water. The Constitution of the Republic of Malawi 1994, Chapter 3, Section 13 recognizes public trust and good governance as some of the fundamental principles of National Policy and thereby promised to introduce measures which will guarantee accountability, transparency, personal integrity and financial probity and which by virtue of their effectiveness will strengthen confidence in public institutions. In order to impr
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Bam, Liseka Lindelwa. "Assessing the municipal performance management system on service delivery : the case of Lukhanji Municipality." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020140.

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The performance management system has been introduced in the South African public service with the intensions of monitoring, reviewing, assessing performance, developing underperformers and recognising and rewarding good performance. This study was undertaken as an attempt to assess whether the Lukhanji municipality performance management systems contribute to the improvement of service delivery and employee productivity. The literature review undertaken in this study, shows that there is a general poor understanding of performance management systems in Lukhanji municipality. The literature re
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Sweeney, Irene Elizabeth. "The municipal administration of Glasgow, 1833-1912 : public service and the Scottish civic identity." Thesis, University of Strathclyde, 1990. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=25315.

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The Municipal administration of Glasgow, 1833-1912, examines the evolution of civic government in Scotland's major industrial city during a period of unprecedented urban development. The thesis is centred on the contribution of town councillors in determining a distinctly Scottish municipal identity, and the extent to which social, economic and political influences helped shape prevailing attitudes towards the public service. Biographical sources have been used to construct a collective profile of the 577 representatives who served on Glasgow Town Council during this time. However, attention i
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Sankelo, Paula. "Optimal production and use of solar electricity in municipal nearly Zero Energy service buildings." Thesis, KTH, Energiteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-200802.

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EU Energy Performance of Buildings direktivet (EPBD) kräver att alla nya byggnader skall vara närä-nollenergibyggnader från och med år 2021. Nya kommunala byggnader måste uppfylla detta nära-nollenergikrav redan från och med år 2019. Den här studien udersöker kommunala servicebyggnader, och speciellt hur egen solelproduktion kunde användas att förbättra kommunala servicebyggnader energieffektivitet, och därigenom uppnå de kommande nära-nollenergikraven.Tre kommunala servigebyggnader (daghem, en skola och ett åldringshem) från Tammerfors, Finland, valdes som fallstudier och deras energiförbrukn
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Guassú, Danielly Negrão de Oliveira. "Diagnosis of health service residual management generated in the municipal district of Inhapim – MG." Centro Universitário de Caratinga, 2007. http://bibliotecadigital.unec.edu.br/bdtdunec/tde_busca/arquivo.php?codArquivo=82.

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lt;p align="justify"gt;The Health Service Residuals (HSR) are the ones generated in a facility related to human or animal health. They represent 1% of the total of solid residuals and the inadequate manipulation is a source of risk for human health and the environment. Small-sized municipal districts also suffer from the problem of residuals and the greatest challenge is serving the legislation. The aim of this work is evaluating the HSR management and proposing low cost measures for its implementation and operation. It was a qualiquantitative approach, through the application of checklist, se
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Olivier, E. S., and A. J. Strydom. "Strategies to improve tourism service quality : a case study of the Sol Plaatje Municipal Area." Journal for New Generation Sciences, Vol 9, Issue 1: Central University of Technology, Free State, Bloemfontein, 2011. http://hdl.handle.net/11462/581.

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Published Article<br>Globally, tourism is increasingly referred to as the world's biggest industry. As tourism increases, so does consumer demand for quality. Superior customer service may be viewed as one of the most effective strategies for tourism destinations to create and maintain a sustainable competitive advantage. The primary goals of this article are to:•Describe the current satisfaction levels of international and domestic tourists to the Sol Plaatje Municipal Area in terms of service quality; •Describe the perceptions and experiences of role-players in the local tourism industry re
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Hlophe, Nonjabulo Thobile. "An investigation into service delivery : a case study of Ezakhe Township, Ladysmith, KwaZulu-Natal." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1463.

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South Africa has been experiencing a continuous bout of service delivery protests since the late 1990s. Protests are a public manifestation of conflict and therefore this study uses the term conflict and protest interchangeably. The cost of the damage which results from these protests is immense. It is critical that solutions to this protest ensure that the underlying factors leading to the protest are addressed, in order to reduce the probability of its reoccurrence. This study seeks to investigate whether or not service delivery conflict could be prevented through improved implementation of
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Aris, Sulaiman Bin. "Risk management in public expenditure management and service delivery in Malaysia." Thesis, University of Birmingham, 2010. http://etheses.bham.ac.uk//id/eprint/1119/.

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The study seeks to clarify why donors such as the World Bank still insist on the use of their financial management system rather than the recipient country’s financial management system, despite the intention under the Paris Declaration 2005 to use the respective government’s systems. The study then explores the reasons why the financial management system used by the World Bank is more effective in managing risks related to public financial management and aid as compared to the Government of Malaysia approach. The study compares financial management by the World Bank and Ministry of Education,
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Wan, Cheuk-wai, and 尹卓偉. "Intra-modal competition of public transport services in Hong Kong: a case study of bus service provision." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B31261164.

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46

Smith, Trevor. "An evaluation of municipal service delivery against the background of local government transformation : case study : Phumlani settlement." Thesis, Peninsula Technikon, 2005. http://hdl.handle.net/20.500.11838/1646.

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Thesis (MTech (Public Management))--Peninsula Technikon, Cape Town, 2005<br>One of the many challenges facing local government is to deliver an equitable service to the citizens of South Africa. Local government, like many other government institutions, has limited financial 'and human resources capacity to attend to these challenges. It is, therefore, important that local government strive within these constraints, to provide equitable services'to its people in terms of housing, water, electricity and sanitation. The purpose of the research is to evaluate the standard of municipal servic
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Hamusunse, Pamela. "The role of traditional leadership in supporting municipal service delivery : a case study of Polokwane Municipality in Limpopo Province." Thesis, University of Limpopo, 2015. http://hdl.handle.net/10386/1578.

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Thesis (MPA. (Public Administration)) -- University of Limpopo, 2015<br>The purpose of this study was to gain a deeper understanding of the role of traditional leaders in supporting service delivery in the communities of Polokwane Municipality as a third sphere of government. Moreover, not much research has been conducted in this field especially in Limpopo Province. The latest policy document on Transforming Public Service Delivery stipulates that public services are not a privilege in a civilised and democratic society, they are a legitimate expectation. Hence, meeting the basic needs of all
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48

Selepe, Mocheudi Martinus. "The role of traditional leaders in the promotion of municipal service delivery in South Africa." Thesis, Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-09272009-095511/.

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49

Williams, Elizabeth-Ann. "Improving political oversight in municipalities: examining the law and practice surrounding oversight by the council over the municipal Executive and the municipal administration." Thesis, University of the Western Cape, 2012. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_9918_1370594957.

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50

Malalepe, Keagile. "The legitimacy of violence as a political act: an investigation of vandalism surrounding service delivery protests in South Africa." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/18113.

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This study aimed at investigating the legitimacy of violence as political act, especially the issue of vandalism surrounding service delivery protests in South Africa. The investigation was conducted in a small township around Soweto called Kliptown as a case study. This study was necessitated by the increasing number of violent service delivery protests around all provinces in the country. The statement of the problem provided a foundation within which the aims of the study were explained. The importance of this research cannot be justified enough especially given the mounting daily protests
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