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Journal articles on the topic 'Municipal Service'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Hervé, Caroline. "« À chacun son tour de service »." Recherches amérindiennes au Québec 45, no. 2-3 (2016): 137–47. http://dx.doi.org/10.7202/1038046ar.

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Cet article présente une analyse quantitative et qualitative de la vie municipale au Nunavik au cours de la période 1979-2014. La collecte des noms des élus municipaux des trente-cinq dernières années dans les quatorze villages du Nunavik a permis de dresser leur profil statistique. Quatre principaux éléments sont analysés : la représentation féminine, la longueur des mandats, le poids des groupes familiaux et l’âge des élus. Il en ressort que l’investissement dans la vie municipale constitue plutôt une responsabilité collective qu’individuelle. Les principales familles étendues des villages a

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2

POPADYUK, Nikita K., Irina A. ROZHDESTVENSKAYA, Sergey G. EREMIN, Andrey I. GALKIN, and Valery E. KOMOV. "Legal Aspects of Municipal Service in Territory Development Programs." Utopía y Praxis Latinoamericana 23, no. 82 (2018): 311–18. https://doi.org/10.5281/zenodo.1510914.

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EN: Municipal service in the Russian Federation has twenty years of existence. At the current stage of development of the Institute of municipal service, municipal employees are subjects of labor law, and the municipal service is one of the types of labor activity. However, the essence of the legal status of a municipal employee remains insufficiently studied. The proposed conclusions can contribute to the deepening of scientific developments in the field of labor law. The practical significance of the work is due to the relevance of the issues under consideration, the possibility of applying

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3

Dolan, L. W., J. Wolpert, and J. E. Seley. "Dynamic Municipal Allocation Analysis." Environment and Planning A: Economy and Space 19, no. 1 (1987): 93–105. http://dx.doi.org/10.1068/a190093.

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Distributional studies of municipal service provision which do not make allowances for population losses and relocation as well as for austerity impacts can make serious inferential errors about intended beneficiaries. In this study, the relocation of fire, police, library, and school facilities are examined in the context of New York City's rapid population change and service retrenchment in the 1960 – 1984 period. The findings demonstrate a continuing spatial disequilibrium of services. Shortages persist in some neighborhoods and underutilization in others as population shifts more rapidly t

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4

GONCHARUK, Oleh. "FOREIGN EXPERIENCE IN IMPLEMENTING QUALITY MANAGEMENT SYSTEMS IN THE PROVISION OF MUNICIPAL SERVICES." Coordinates of Public Administration, no. 1 (July 31, 2024): 79–100. http://dx.doi.org/10.62664/cpa.2024.01.04.

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The article examines modern models of quality of local self-government bodies' activities aimed at improving the quality of municipal services: TQM schools; standardized models of management systems; models of organizational excellence; models of diagnostic self-assessment and other models aimed at achieving high quality of municipal services. It is established that the introduction of a quality management system in the activities of local self-government bodies, created in accordance with the international standards of the ISO 9000 series, is one of the most effective methods of increasing th

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5

Rusek, Robert, Maria-Lluïsa Marsal-Llacuna, Ferran Torrent Fontbona, and Joan Colomer Llinas. "Compatibility of municipal services based on service similarity." Cities 59 (November 2016): 40–47. http://dx.doi.org/10.1016/j.cities.2016.05.024.

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6

Virkar, Saurabh, Kartik Dhankude, and Mr Ramdas Jare. "Integrated Municipal Service Application." IJARCCE 7, no. 11 (2018): 195–97. http://dx.doi.org/10.17148/ijarcce.2018.71143.

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7

Saleh, Hamed Alharbi, and Ahmed Sayed Omer. "Measuring Services Quality: Tabuk Municipal." British Journal of Economics, Management & Trade 17, no. 2 (2017): 1–9. https://doi.org/10.9734/BJEMT/2017/33021.

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This study evaluates service quality in Tabuk Municipality and tries to identify employee constraints of providing better service. The study used SERVPERF presented by Cronin and Taylor [2] (1992) to explore client perceptions of the service quality provided by municipal Tabuk. Interviews with Tabuk Municipality employees were then conducted, which focused on issues raised in the questionnaire analysis. Statistical analyses revealed a positive relationship between the tangible dimension and quality of service. Interviewees indicated that municipal employees require additional training to impro

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8

NEMEC, Juraj, Nikoleta JAKUŠ MUTHOVÁ, and Beáta MIKUŠOVÁ MERIČKOVÁ. "Barriers to inter-municipal cooperation." Administratie si Management Public 41 (November 28, 2023): 125–44. http://dx.doi.org/10.24818/amp/2023.41-07.

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This article investigates barriers to inter-municipal cooperation in Slovakia, a country that is essentially formed of small municipalities. In a fragmented municipal structure, inter-municipal cooperation could be the way to achieve lower costs for service provision while maintaining or even increasing a quality service, taking into account economies of scale. The study aimed to identify the barriers to inter-municipal cooperation in Slovak conditions. The study uses a questionnaire and a qualitative expert opinions method. The potential of cost saving in local public services was identified

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9

Razakov, Muhammet, Olesya Chuvilina, and Semen Frid. "Economic features of services and energy cost for engineering systems." E3S Web of Conferences 371 (2023): 05024. http://dx.doi.org/10.1051/e3sconf/202337105024.

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There are the results of some municipal services actual specific cost for residential apartment building. These services consist of cold water supply system; drainage and sewage systems; electricity; collection and disposal of municipal solid waste system. Authors did not indicate the specific operating cost for hot water supply and heating systems because their cost was constant. Research period: from 1st quarter of 2018 year to the 2nd quarter of 2022 year. This period was acute phase of Covid-19 pandemic period. Authors have written the dynamics changes in the cost of considered services. R

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10

Folz, David H. "Service Quality and Benchmarking the Performance of Municipal Services." Public Administration Review 64, no. 2 (2004): 209–20. http://dx.doi.org/10.1111/j.1540-6210.2004.00362.x.

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11

Setiawan, Rizal, and Joesron Alie Syahbana. "Kesetaraan Tingkat Pelayanan Fasilitas Sosial Dalam Perspektif Keadilan Ruang." JURNAL PEMBANGUNAN WILAYAH & KOTA 13, no. 4 (2017): 487. http://dx.doi.org/10.14710/pwk.v13i4.18267.

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Questions on equality of municipal service facilities, one of which is social facilities, often emerge from people with poor economic status. In addition, the equality application of social facilities service distribution has given birth to service level characteristics based on regional segmentation and economic status. Therefore, the purpose of this study is to assess the form of urban facilities services in the perspective of spatial justice. This study implements empirical examples of junior high school facility services in Surakarta. In addition, to achieve research objectives, the resear

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Løvsletten, Maria, Tonje Lossius Husum, Elisabeth Haug, and Arild Granerud. "Cooperation in the mental health treatment of patients with outpatient commitment." SAGE Open Medicine 8 (January 2020): 205031212092641. http://dx.doi.org/10.1177/2050312120926410.

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Background: Patients with outpatient commitment have a decision on coercive treatment from the specialist health services even if they are in their own home and receive municipal health services. Objective: The aim of this study is to gain more knowledge about how the outpatient commitment system works in the municipal health service and specialist health services, and how they collaborate with patients and across service levels from the perspectives of healthcare professionals. Methods: This is a qualitative study collecting data through focus group interviews with health personnel from the m

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13

Kononenko, Danil, and Irina Eliseeva. "Constitutional and legal foundations of the institute of municipal service in Russia." Advances in Law Studies 7, no. 4 (2019): 55–60. http://dx.doi.org/10.29039/2409-5087-2019-7-4-55-60.

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In this article, the author conducted the research of the evolution of the institution of municipal service in Russian legislation and made a comparative analysis of the objective and subjective interpretations of this category. The author analyzed the relationship between the state civil and municipal services and concluded that it is possible to fix the concept of "public service" in the legislation. The author also outlined the ways of further development of the Institute of municipal service under the influence of the digital society and the national program "Digital economy of Russia".

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14

KAREV, D. A. "PRINCIPLES OF MUNICIPAL SERVICE: APPROACHES TO CLASSIFICATION." Actual Problems of Russian Law, no. 5 (June 18, 2019): 51–59. http://dx.doi.org/10.17803/1994-1471.2019.102.5.051-059.

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The article is devoted to the analysis of types of municipal service and their classification. Based on the analysis of the legislation and legal doctrine, the author concludes that the list of principles of municipal service, enshrined in the legislation, is not exhaustive. It is proposed to allocate general legal, sectoral and institutional principles of municipal service that differ in the scope of action. He suggested that the general legal principles should include: the principles of priority of human and civil rights and freedoms; legality; equality; sectoral principles should include: t

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15

S. Matsiliza, Noluthando. "Monitoring and evaluation of municipal planning." Public and Municipal Finance 6, no. 4 (2017): 15–22. http://dx.doi.org/10.21511/pmf.06(4).2017.02.

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This article explores strategies for monitoring and evaluation of municipal planning with the intention to improve municipal performance on service delivery and development. The apartheid government created improper town and regional planning that depicts inequalities, with less considerations of development planning and service delivery in most cities and townships. In the post-1994 era, government repelled oppressive laws and encouraged mobility of people to cities to seek better lives. This move augmented the demand for basic services in rural and urban areas. Municipalities should be encou

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16

Batlle-Montserrat, Joan, Josep Blat, and Ernest Abadal. "Benchmarking Municipal E-Government Services." International Journal of Electronic Government Research 10, no. 4 (2014): 57–75. http://dx.doi.org/10.4018/ijegr.2014100103.

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Local governments play an important role as the main contact point for citizens and deliver many more and varied services than any other public administration. Nevertheless, the field of local e-government services (or local e-administration) lacks benchmarking methodologies and rigorous surveys. Existing e-government benchmarks mostly address the national level and do not cater for this wealth of locally provided e-services. Cities are also very diverse, but research shows that European cities share an important number of common services, making benchmarking look feasible. The paper proposes

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17

Lorrain, Dominique. "L’élite modeste (les cadres communaux urbains au milieu du gué)." Revue française d'administration publique 49, no. 1 (1989): 81–91. http://dx.doi.org/10.3406/rfap.1989.2171.

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The Modest Elite (Urban Municipals Officials on the Right Course). The development of the municipal civil service has been marked for some 15 years by a considerable increase in the humber of staff, a substantial intake of young blood, an improvement in the level of qualifications, and a diversification of career opportunities. Over the next decade, however, this modernization will have to be carried out in distinctly less favourable circumstances, marked by a block on promotions. Much will have to be done then to make careers attractive, with in-service training and the reduction of cleavages

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18

Joseph, Juliet, and Robyn Williams. "A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19." EUREKA: Social and Humanities, no. 2 (March 31, 2022): 70–85. http://dx.doi.org/10.21303/2504-5571.2022.002284.

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South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal service delivery has amplified. Much like Covid-19, the fourth industrial revolution too erupted into every facet of public and private life but more optimistically, so as it promises to fast track economic development, ease mundane daily tasks and improve services and systems. This article explores

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19

Joseph, Juliet, and Robyn Williams. "A retrospective analysis: ICT for improved municipal service delivery amidst COVID 19." EUREKA: Social and Humanities, no. 2 (March 31, 2022): 70–85. https://doi.org/10.21303/2504-5571.2022.002284.

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South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the Covid-19 Pandemic, bombarding itself into every state, home and workplace and concerns over municipal service delivery has amplified. Much like Covid-19, the fourth industrial revolution too erupted into every facet of public and private life but more optimistically, so as it promises to fast track economic development, ease mundane daily tasks and improve services and systems. This article explores

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20

Roberto da Cruz, José Agostinho da Costa Belo Pereira, Elly Kristiani Purwendah, and Seguito Monteiro. "PERAN DIRRECÇÃO TRANSPORTE TERRESTE DALAM MELAKSANAKAN PELAYANAN PUBLIK DOKUMEN KENDARAAN BERMOTOR DI KOTA MADYA BAUCAU, TIMOR LESTE." Ganesha Law Review 6, no. 1 (2024): 16–31. https://doi.org/10.23887/glr.v6i1.3401.

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Public service is a process of helping other people in certain ways that require sensitivity and interpersonal relationships to create satisfaction and success. Services produce products, both in the form of goods and services. Public services have three important elements, namely, the service provider organization, the service recipient, namely the community and interested organizations, and the satisfaction received by the service recipient. An empirical juridical approach (non-doctrinal) method with secondary data is used to understand ideal public services, while primary data in the form o

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21

Sergevnin, S. L., I. S. Alekhina, and A. K. Soloveva. "Formation of the Legal Framework for State and Municipal Services in the CIS Member States." EURASIAN INTEGRATION: economics, law, politics 18, no. 4 (2024): 77–86. https://doi.org/10.22394/2073-2929-2024-04-77-86.

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The research is aimed at studying the normative legal acts of the CIS member states regulating the provision of state and municipal services in the CIS member states.Aim. To identify approaches to the formation of terminological foundations of the legal institute of state and municipal services, to the definition of the range and legal position of the participants of legal relations, to the regulation of the order of provision (rendering) of state and municipal services.Tasks. To consider legislative approaches, terms used in the sphere of public/service services, the development of the topic

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22

Kharal, Hem Chandra. "Service Seeker's Satisfaction of Sainamaina Municipality." International Research Journal of Parroha Multiple Campus 1, no. 1 (2022): 1–11. http://dx.doi.org/10.61916/prmn.2022.v01i01.001.

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The objective of this research is to evaluate the quality of municipal services provided by the local government in Sainamaina, a municipality located in the Rupandehi district Nepal, by assessing service quality dimensions and identifying the key factors that influence citizen satisfaction. A total of 450 questionnaires were distributed, ensuring fair representation across all 11 wards of the municipality. A comprehensive analysis of the collected data involved descriptive statistics, multiple regression, Pearson correlation, as well as reliability assessments using Cronbach's alpha and Q-plo

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23

Masitenyane, Lehlohonolo, and Bakae Mokoena. "Dimensional Analysis of Service Fairness on Service Quality and Customer Satisfaction: A Local Municipality study." African Journal of Inter/Multidisciplinary Studies 5, no. 1 (2023): 1–12. http://dx.doi.org/10.51415/ajims.v5i1.1056.

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The recent series of service delivery protests directed at various local municipalities across South Africa, as frequently reported in the media, render it indispensable to examine the underlying association between service fairness, service quality and customer satisfaction within local municipalities in the country. The objective of the study is to investigate the impact of service fairness on service quality and customer satisfaction from the South African local municipal service context. A structured questionnaire elicited data through a convenient sample of 400 rates and taxes payers with

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Couto Benítez, Ismael, Alberto Hernández, and Cecilia Sarabia. "LA GESTIÓN INTEGRAL DE LOS RESIDUOS SÓLIDOS URBANOS EN JUÁREZ: LECCIONES INNOVADORAS PARA OTROS MUNICIPIOS." Revista Pueblos y fronteras digital 7, no. 13 (2012): 178. http://dx.doi.org/10.22201/cimsur.18704115e.2012.13.114.

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El arribo de la iniciativa privada a la gestión integral de residuos sólidos urbanos en el municipio de Ciudad Juárez promovió un nuevo mecanismo institucional para operar un servicio público que ha cumplido las expectativas de mejora y eficiencia establecidos por los indicadores de gerenciamiento para el servicio de limpieza pública, además de solventar el problema de la falta de presupuesto para el mantenimiento y renovación del equipo de recolección de basura. Este documento aborda, a partir de una revisión histórica de datos y entrevistas con los directivos de la empresa PASA y los f

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25

Joseph, Alun E., and Barry Smit. "Taxes versus services: Municipal service provision in growing rural communities." Population Research and Policy Review 4, no. 1 (1985): 51–66. http://dx.doi.org/10.1007/bf00125541.

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Пономаренко and N. Ponomarenko. "To the question of prestige of municipal service." Journal of Public and Municipal Administration 5, no. 2 (2016): 98–104. http://dx.doi.org/10.12737/20548.

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This article addresses the issue of the prestige of municipal service, the ways to increase the image of municipal service as a whole. The question of the influence of mass media on public opinion on the municipal service is discussed. The issue of the negative influence of corruption on the prestige of municipal service is touched upon.

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Sakaev, Almaz, and Stanislav Pavlov. "KEY DIRECTIONS FOR IMPROVING THE MUNICIPAL SERVICE SYSTEM." Advances in Law Studies 8, no. 2 (2020): 21–25. http://dx.doi.org/10.29039/2409-5087-2020-8-2-21-25.

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The article examines the modern system of municipal service. The issues of improving the efficiency of municipal services focused on satisfying the interests of the whole society and each citizen are considered. The main problems of the development of this system and key areas for eliminating these problems are given

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Zegeye, Belay Sintie, Misganaw Alene Tsegaye, and Temesgen Zewotir Tenaw. "Effect of Servant Leadership Style on The Perceived Quality of Municipal Service Delivery: A Mediation Role of Affective Commitment: Evidence from Ethiopia, The Case of Bahir Dar City." International Journal of Social Sciences and Humanities Invention 12, no. 03 (2025): 8474–88. https://doi.org/10.18535/ijsshi/v12i03.01.

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In these days, public organizations are deeply concerned with providing quality services for their respective customers. The objective of this research study is to assess the relationship between servant leadership and the perceived quality of municipal service delivery within the framework of the mediating role of affective organizational commitment in Bahir Dar City. Survey data were collected from employees, service leaders and customers. This study applied the partial least square-structural equation modeling. The study employed both the probability and the non-probability: random sampling

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Løken, Therese Dwyer, Marit Kristine Helgesen, Halvard Vike, and Catharina Bjørkquist. "Being bound and tied by the ropes of frugality: a case study on public management values and service integration." Journal of Health Organization and Management 36, no. 9 (2022): 95–111. http://dx.doi.org/10.1108/jhom-10-2020-0401.

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PurposeNew Public Management (NPM) has increased fragmentation in municipal health and social care organizations. In response, post-NPM reforms aim to enhance integration through service integration. Integration of municipal services is important for people with complex health and social challenges, such as concurrent substance abuse and mental health problems. This article explores the conditions for service integration in municipal health and social services by studying how public management values influence organizational and financial structures and professional practices.Design/methodolog

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Kulitskaya, L. I. "ABOUT NEED OF IMPROVEMENT OF THE MUNICIPAL LEGISLATION IN THE FIELD OF RENDERING SERVICES IN PROVIDING THE PARCEL OF LAND FOR BURIAL OF THE DEAD." Ex jure, no. 4 (2018): 32–44. http://dx.doi.org/10.17072/2619-0648-2018-4-32-44.

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the draft Administrative regulations of the municipal service "Provision of land for the burial of the deceased", which is a normative legal act of the relevant municipality, are analyzed. The author comes to the conclusion that the municipal normative legal acts regulating the activity of specialized services on the funeral business in the field of services for the provision of land for the burial of the deceased, do not always comply with the current legislation, which leads to corruption, to the failure of the funeral and to the formation of illegal burial places, which residents The situat

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WOLNIAK, Radosław, and Izabela JONEK-KOWALSKA. "The quality of service to residents by public administration on the example of municipal offices in Poland." ADMINISTRATIE SI MANAGEMENT PUBLIC, no. 37 (November 29, 2021): 132–50. http://dx.doi.org/10.24818/amp/2021.37-09.

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Currently, at a time when the Smart City concept is aimed at improving the quality of life of residents and being implemented in cities, the role of measuring the functioning of offices in relation to the customer is growing. The publication presents the results of research on the quality of service to residents by public administration on the example of municipal offices in Poland. The aim of the research, resulting from the identified research gap, was to examine the level of customer service quality in Polish municipal offices and to determine whether monitoring the quality of life and the

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Yeo, Dotanhan, Kouassi Dongo, and Orou Kotchi Rodrigue. "Évaluation du système de gestion des déchets solides municipaux dans la ville de Tiassalé au sud de la Côte d’Ivoire." Revue Africaine d’Environnement et d’Agriculture 7, no. 4 (2025): 67–76. https://doi.org/10.4314/rafea.v7i4.8.

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Description du sujet: La gestion des déchets est l’un des services publics les plus importants pour les populations urbaines. Cependant, en Afrique subsaharienne, l’accès à un service de collecte demeure un problème majeur, et la Côte d’Ivoire n’est pas en marge de cette situation. En effet, après une décennie de conflit sociopolitique, l’état d’insalubrité des centres urbains secondaires de la Côte d’Ivoire s’est considérablement aggravé. Objectif: L’objectif de cette étude est d’évaluer les systèmes de gestion des déchets solides municipaux de la ville de Tiassalé. Méthodes: L’investigation

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Wyszomirski, Olgierd. "25 years of the Municipal Transportation Board in Gdynia." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 18, no. 10 (2017): 22–28. http://dx.doi.org/10.24136/atest.2017.037.

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Twenty five years ago, the Municipal Transportation Board in Gdynia (ZKM) was launched. As part of the process of changes in the transport service of Gdynia and neighboring municipalities, a unit was created to organize public transport. A specialized urban transport organizer has been set up to improve the quality of public transport services. During the 25 years of operation of ZKM, the level of quality of service has been improved significantly, adjusting the transport offer to the demand and transportation preferences of inhabitants, learned through systematic representative marketing rese

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Karlsson, Vífill, and Grétar Thór Eythórsson. "Municipal amalgamations and local housing prices." REGION 9, no. 1 (2022): 101–14. http://dx.doi.org/10.18335/region.v9i1.360.

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In this paper, we examine the relationship between housing prices and municipal amalgamations. Due to consumer preference for access over amenity value, there is a spatial disparity of housing prices, reflecting the value of land in specific locations. According to \citet{tiebout1956} local amenity values will increase if the services of a municipality improve without a comparable rise in taxes or service fees, or if taxes or service fees decrease while the service level remains the same. The bid-rent curve is a framework frequently used to capture a presence of goods or bads such as amenities

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Karlsson, Vífill, and Grétar Thór Eythórsson. "Municipal amalgamations and local housing prices." REGION 9, no. 1 (2022): 101–14. http://dx.doi.org/10.18335/region.v9i1.360.

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In this paper, we examine the relationship between housing prices and municipal amalgamations. Due to consumer preference for access over amenity value, there is a spatial disparity of housing prices, reflecting the value of land in specific locations. According to \citet{tiebout1956} local amenity values will increase if the services of a municipality improve without a comparable rise in taxes or service fees, or if taxes or service fees decrease while the service level remains the same. The bid-rent curve is a framework frequently used to capture a presence of goods or bads such as amenities

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36

Kharal, H.C. "Service Seeker's Satisfaction of Sainamaina Municipality." International Research Journal of Parroha Multiple Campus (IRJPMC) 1, no. 1 (2023): 1–11. https://doi.org/10.5281/zenodo.10258752.

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<i>The objective of this research is to evaluate the quality of municipal services provided by the local government in Sainamaina, a municipality located in the Rupandehi district Nepal, by assessing service quality dimensions and identifying the key factors that influence citizen satisfaction. A total of 450 questionnaires were distributed, ensuring fair representation across all 11 wards of the municipality. A comprehensive analysis of the collected data involved descriptive statistics, multiple regression, Pearson correlation, as well as reliability assessments using Cronbach's alpha and Q-

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Rahman, Sultan Hafeez, and MD NAHID FERDOUS PABON. "Payment Behaviour to Municipal Service Provision in Bangladesh." Bangladesh Development Studies XLI, no. 3 (2019): 35–56. http://dx.doi.org/10.57138/iqjq9006.

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The paper investigates the factors which are believed to influence the behaviour of households' willingness to pay for public services provided by municipal authorities in Bangladesh. The underlying concern of the analysis is a deeper understanding of the factors that are important for revenue mobilisation strategies in the municipalities of Bangladesh. The analysis is based on a survey of over six thousand households across all municipalities of Bangladesh, complemented with administrative data obtained from these local entities. A multinomial logit model is fitted. The model specification gr

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Nevalenova, Ekaterina, Elena Volkodavova, and Irina Naugolnova. "Reengineering of business processes for management reporting in the structural divisions of a multifunctional center." BIO Web of Conferences 138 (2024): 03014. http://dx.doi.org/10.1051/bioconf/202413803014.

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The mechanism for providing state and municipal services should be aimed at the optimal choice of management methods used at each stage of service delivery. Methodological developments for the functioning of this mechanism primarily contribute to the development of the most optimal procedures for evaluating the quality of service delivery. The main idea behind multifunctional centers for providing state and municipal services in Russia is the provision of these services based on the “one-stop-shop” principle, allowing citizens to receive necessary services at one time and in one place. To achi

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Subramanian Iyer, Shankar, and Hashem Alsheroa. "Key Factors Influencing AI Opportunities in UAE Municipal Services." Journal of Pioneering Artificial Intelligence Research 1, no. 1 (2025): 1–21. https://doi.org/10.63721/25jpair01103.

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This study investigates the critical factors shaping the successful adoption and impact of Artificial Intelli gence (AI) in municipal service delivery across the United Arab Emirates (UAE). Using a conceptual model grounded in Diffusion of Innovation Theory (DOI), Public Value Theory, and Institutional Theory, the re search explores how AI adoption in service automation, data management and digital governance, smart infrastructure planning, and citizen engagement contribute to AI-enabled municipal service efficiency. The study employs a quantitative methodology, utilizing a questionnaire surve

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Struk, Michal, and Eduard Bakoš. "Long-Term Benefits of Intermunicipal Cooperation for Small Municipalities in Waste Management Provision." International Journal of Environmental Research and Public Health 18, no. 4 (2021): 1449. http://dx.doi.org/10.3390/ijerph18041449.

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Intermunicipal cooperation offers an interesting alternative in cases when municipalities are too small to individually provide public services at an efficient cost level but are reluctant to form a municipal amalgamation in order to benefit from economies of scale. Forming a body consisting of multiple municipalities with a specific focus provides a way to reduce costs on service provision while maintaining municipal sovereignty in other areas. In our paper, we quantify the cost benefits of utilizing intermunicipal cooperation in the field of municipal solid waste management. We examine this

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Nama, Khuselwa, Baphiwe Daweti, Melanie Lourens, and Tatenda Chikukwa. "The impact of training and development on employee performance and service delivery at a local municipality in South Africa." Problems and Perspectives in Management 20, no. 4 (2022): 42–51. http://dx.doi.org/10.21511/ppm.20(4).2022.04.

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There is a growing concern about the lack of skilled municipal employees who can deliver essential services to under-resourced local communities in South Africa. However, coaching and mentoring appear underutilized to train municipal employees to improve service delivery to local communities. The study aims to investigate whether coaching and mentoring could capacitate municipal employees whose performance appraisal reveals a lack of skills to provide essential services. A cross-sectional research design was adopted to conduct a survey. The target population comprised 265 municipal employees,

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Takeuchi, Mako, Tomoya Igarashi, and Masanori Koizumi. "Evolving Prefectural Libraries in Japan: A Comparative Study of Tokyo and Hokkaido." Proceedings of the Association for Information Science and Technology 61, no. 1 (2024): 1099–101. http://dx.doi.org/10.1002/pra2.1197.

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ABSTRACTTraditional roles of Japanese prefectural libraries involve supporting and advising municipal libraries. However, since the 2000s, their roles have diminished owing to financial downturns, an aging population, and municipal libraries' establishment, forcing them to redefine their missions and services to remain relevant. This study aimed to determine whether differences exist in the services of prefectural libraries based on the varying status of municipal libraries and to illustrate these differences through case studies on a pilot basis. The following three research questions were po

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Kachenje, Yohannes Edwin. "Rethinking Informality in Service Delivery: The Case of Water Supply in Dar es Salaam, Tanzania." International Journal of Research and Innovation in Social Science IX, no. VI (2025): 887–901. https://doi.org/10.47772/ijriss.2025.90600074.

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This paper presents the essence of informality in municipal services delivery, using the case of water supply in Dar es Salaam, Tanzania. Over the past three decades most cities of the world experienced an unprecedented under-performance of municipal services, a situation that prompted global institutional reforms for the purpose of rescuing the situation. The reforms led to inter alia increased participation of private and community-based actors, along with the conventional public actors. Although private actors were legally included in the institutional frameworks for service provision, many

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Vyas-Doorgapersad, Shikha. "A continued struggle for deserving effective services in South African municipalities." Edelweiss Applied Science and Technology 9, no. 4 (2025): 617–30. https://doi.org/10.55214/25768484.v9i4.6035.

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The socioeconomic demography of a municipality impacts the delivery of services within its areas of jurisdiction. In the case of South African municipalities, this statement is evidenced by poverty, unemployment, and service delivery protests. This situation is observed from the perspective of community members, who are the end users of unsatisfactory services. From the municipal viewpoint, the lack of financial, human, and infrastructural resources contributes to ineffective service delivery. The fact remains that municipalities are failing to deliver on their mandate of effective and efficie

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Lazare, Jodi. "After the Berger Blanc: A Comparative Approach to the Utilitarian Regulation of Municipal Animal Control." Revue générale de droit 43, no. 1 (2013): 131–71. http://dx.doi.org/10.7202/1020841ar.

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In April 2011, Radio-Canada aired an investigative report exposing the cruel treatment of domestic animals by workers at one of Montreal’s largest animal shelters. A private business, the Berger Blanc held the majority of municipal contracts for animal control services throughout Montreal. Following the widely-watched exposé, the regulation of domestic animal welfare rose to the top of the agenda both at Montreal’s City Hall and Quebec’s National Assembly, as citizens demanded a response to the jarring images of cruelty and neglect. The province responded, adopting a regulation to strengthen t

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Meričková, Beáta Mikušová, Jana Soukopová, Markéta Šumpíková, and Milan Křápek. "Municipal Solid Waste Management in the Czech Republic and in Slovakia." NISPAcee Journal of Public Administration and Policy 15, no. 1 (2022): 89–112. http://dx.doi.org/10.2478/nispa-2022-0005.

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Abstract Contracting waste management services is one of the most commonly used approaches to the delivery of this service and this topic is clearly in the focus of frequent academic research. The goal of this article is to examine trends in the area of solid waste collection and disposal on the municipal level for the Czech Republic and Slovakia in terms of developments over the past 20 years with a focus on the share of inter-municipal cooperation in the delivery of this service. In contrast to Western European countries, which are undergoing re-municipalization, the data obtained for Slovak

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Jilke, Sebastian, and Martin Baekgaard. "The Political Psychology of Citizen Satisfaction: Does Functional Responsibility Matter?" Journal of Public Administration Research and Theory 30, no. 1 (2019): 130–43. http://dx.doi.org/10.1093/jopart/muz012.

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Abstract The provision of public services is a key responsibility of elected politicians. Research suggests that citizens’ satisfaction evaluations of public services are incomplete representations of service quality and performance. However, little attention has been given to the political nature of service evaluations. Based on the theory of (partisan) motivated reasoning and the literature on responsibility attribution, we argue that citizens provide more favorable evaluations of municipal services when the responsibility for these services is vested in political principals with matching pa

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Samsudin, Suhailah, Siti Norbaya Masri, Tengku Zetty Maztura Tengku Jamaluddin, et al. "Seroprevalence of Leptospiral Antibodies among Healthy Municipal Service Workers in Selangor." Advances in Public Health 2015 (2015): 1–6. http://dx.doi.org/10.1155/2015/208145.

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Introduction. Municipal service workers have been found to have an occupational risk of leptospirosis. Study among municipality workers shows high seropositivity of leptospiral antibodies detected among town cleaners and garbage collectors.Objective. Aims of this study were to determine seroprevalence of leptospiral antibodies and distribution of serovars detected in samples among municipal service workers.Methodology. Cross-sectional study involved 89 municipal service workers in Selangor. Blood samples were taken and serological test was done using MAT following standard procedures.Results.

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Zhdanov, Y.A. "The organization of competitive selections for the opening positions in municipal service." Society and Power, no. 1 (June 5, 2009): 80–81. https://doi.org/10.5281/zenodo.13285188.

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The article is devoted to the analysis of problematic questions concerning the organization of competitive selections for the opening positions in municipal service in the Government of the Chelyabinsk Region. The regulation of the organization of competitive selections for the opening positions in municipal service (Kyshtym City of the Chelyabinsk Region is taken as an example) is analyzed. The general estimation is given to the work connected with the formation of the reserve of administrative staff of municipal unions of the Chelyabinsk Region (January, 2009), including competitive selectio

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Örselli, Erhan, Erdal Bayrakçı, and Selcuk Kahraman. "Citizen satisfaction with municipal services: The case of Konya." Global Journal of Sociology: Current Issues 7, no. 1 (2017): 24–33. http://dx.doi.org/10.18844/gjs.v7i1.2366.

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 Abstract  Local governments, which are the closest units to people in terms of providing services, pay special attention to such issues as life and service quality, citizen satisfaction, meeting demands and expectations of citizens while making future plans and evaluating how successful they are in the public eye. The level of citizen satisfaction, citizens’ experiences and perceptions about local services and their ideas about the legitimacy, credibility and performance of Mayor affect the success of local governments, particularly municipalities, in a positive or a negative way.

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