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1

Loomba, Arvinder P. S., and Thomas B. Johannessen. "Malcolm Baldrige National Quality Award." Benchmarking for Quality Management & Technology 4, no. 1 (1997): 59–77. http://dx.doi.org/10.1108/14635779710163055.

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2

Djerdjouri, Mohamed. "National quality and business excellence awards in a developing country: the Fiji National Quality Award." TQM Magazine 16, no. 2 (2004): 120–24. http://dx.doi.org/10.1108/09544780410523017.

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3

Ziegel, Eric R., M. Heaphy, and G. Gruska. "The Malcolm Baldrige National Quality Award." Technometrics 38, no. 2 (1996): 193. http://dx.doi.org/10.2307/1270436.

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4

Thompson, Cheryl A. "Michigan hospital captures national quality award." American Journal of Health-System Pharmacy 63, no. 3 (2006): 198–206. http://dx.doi.org/10.2146/news050048.

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5

Cauchick Miguel, Paulo A. "Quality management through a national quality award framework." TQM Magazine 18, no. 6 (2006): 626–37. http://dx.doi.org/10.1108/09544780610707110.

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6

Thompson, Cheryl A. "Pharmacy helps hospital win national quality award." American Journal of Health-System Pharmacy 62, no. 4 (2005): 343–47. http://dx.doi.org/10.1093/ajhp/62.4.0343.

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Thompson, Cheryl A. "Pharmacy helps hospital win national quality award." American Journal of Health-System Pharmacy 62, no. 4 (2005): 343–47. http://dx.doi.org/10.1093/ajhp/62.4.343.

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8

Cauchick Miguel, Paulo A. "Receiving a national quality award three times." TQM Journal 27, no. 1 (2015): 63–78. http://dx.doi.org/10.1108/tqm-10-2010-0027.

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Purpose – In recent decades, a framework for management performance has proven to be an important management practice for achieving organisational performance excellence. In this sense, the purpose of this paper is to analyse how a specific company manages to achieve performance excellence through the attainment of the Brazilian National Quality Award. Design/methodology/approach – The study adopts a case-based approach using a single unit of analysis that might be considered a revealing case. The company studied is one of the largest companies in the information and financial analysis sector
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9

Prybutok, Victor, and Robert Cutshall. "Malcolm Baldrige National Quality Award leadership model." Industrial Management & Data Systems 104, no. 7 (2004): 558–66. http://dx.doi.org/10.1108/02635570410550223.

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10

Hertz, Harry S., Curt W. Reimann, and Mary C. Bostwick. "The Malcolm Baldrige National Quality Award concept." Quality Management in Health Care 2, no. 4 (1994): 63–72. http://dx.doi.org/10.1097/00019514-199402040-00012.

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11

Hertz, Harry S., Curt W. Reimann, and Mary C. Bostwick. "The Malcolm Baldrige National Quality Award concept." Quality Management in Health Care 2, no. 4 (1994): 63–72. http://dx.doi.org/10.1097/00019514-199422000-00012.

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12

Collier, David A. "Service, please: The Malcolm Baldrige National Quality Award." Business Horizons 35, no. 4 (1992): 88–95. http://dx.doi.org/10.1016/s0007-6813(05)80167-3.

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13

Lee, S. M., K. M. Zuckweiler, and S. Trimi. "Modernization of the Malcolm Baldrige National Quality Award." International Journal of Production Research 44, no. 23 (2006): 5089–106. http://dx.doi.org/10.1080/00207540500161043.

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14

Marwa, Simmy, and Mohamed Zairi. "Towards an integrated national quality award in Kenya." TQM Journal 20, no. 3 (2008): 249–64. http://dx.doi.org/10.1108/17542730810867263.

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15

Setiawan and Humiras Hardi Purba. "A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)." Journal of Technology Management for Growing Economies 12, no. 1 (2021): 1–12. http://dx.doi.org/10.15415/jtmge.2021.121001.

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Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illus
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16

Evans, Don S. "OBSESSED WITH QUALITY: OMI WINS THE MALCOM BALDRIGE NATIONAL QUALITY AWARD." Proceedings of the Water Environment Federation 2001, no. 14 (2001): 894–907. http://dx.doi.org/10.2175/193864701802779107.

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17

Tan, Kay C., and Hsien H. Khoo. "Indian society, total quality and the Rajiv Gandhi National Quality Award." Journal of Management Development 21, no. 6 (2002): 417–26. http://dx.doi.org/10.1108/02621710210430605.

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18

Lasrado, Flevy. "Perceived benefits of national quality awards: a study of UAE’s award winning organizations." Measuring Business Excellence 21, no. 1 (2017): 50–64. http://dx.doi.org/10.1108/mbe-08-2015-0044.

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Purpose Although studies of national quality awards and their benefits in fostering organizational excellence are ample in many countries, such relevant studies are rare in United Arab Emirates (UAE). The UAE launched its Business Excellence Awards for the private and public sectors almost two decades ago. The purpose of this study, therefore, is to shed light on benefits that UAE organizations have experienced through the Dubai Quality Award (DQA) and to understand the adoption of key DQA implementation factors. It also discusses implications and provides direction for future research. This s
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19

Cauchick Miguel, P. A., C. Morini, and S. R. I. Pires. "An application case of the Brazilian National Quality Award." TQM Magazine 16, no. 3 (2004): 186–93. http://dx.doi.org/10.1108/09544780410532927.

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20

Vij, Anjna, and Kurt Darr. "The Malcolm Baldrige National Quality Award for Healthcare Organizations." Hospital Topics 73, no. 3 (1995): 4–7. http://dx.doi.org/10.1080/00185868.1995.9950570.

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21

Caplan, Frank. "CURRENT STATE OF THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD." Quality Engineering 10, no. 4 (1998): vii—viii. http://dx.doi.org/10.1080/08982119808919176.

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22

Lin, Chin-Sen, Li-Fei Chen, Chao-Ton Su, and Ting-Chien Kon. "Stock price impact on the Taiwan National Quality Award." Total Quality Management & Business Excellence 24, no. 1-2 (2013): 158–70. http://dx.doi.org/10.1080/14783363.2012.704267.

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23

Lee, S. M., B. H. Rho, and S. G. Lee. "Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance." International Journal of Production Research 41, no. 9 (2003): 2003–20. http://dx.doi.org/10.1080/0020754031000077329.

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24

Meyer, Susan M., and David A. Collier. "Contrasting the Original Malcolm Baldrige National Quality Award and the Health Care Pilot Award." Quality Management in Health Care 6, no. 3 (1998): 12–21. http://dx.doi.org/10.1097/00019514-199806030-00002.

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25

Bruno, Isabelle. "Le Malcolm Baldrige National Quality Award : des « gourous » aux « missionnaires » de la qualité." Sociétés contemporaines 89, no. 1 (2013): 47. http://dx.doi.org/10.3917/soco.089.0047.

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26

Klingel, Patti. "Malcolm Baldrige National Quality Award Winners Feted in Washington, DC." Journal For Healthcare Quality 24, no. 4 (2002): 43. http://dx.doi.org/10.1111/j.1945-1474.2002.tb00446.x.

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27

Przasnyski, Zbigniew H., and Lawrence S. Tai. "Stock performance of Malcolm Baldrige National Quality Award winning companies." Total Quality Management 13, no. 4 (2002): 475–88. http://dx.doi.org/10.1080/09544120220149287.

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28

Bhote, Keki R. "Motorola's long march to the Malcolm Baldrige National Quality Award." National Productivity Review 8, no. 4 (1989): 365–76. http://dx.doi.org/10.1002/npr.4040080405.

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29

Peng, Xianghui, and Victor Prybutok. "Relative effectiveness of the Malcolm Baldrige National Quality Award categories." International Journal of Production Research 53, no. 2 (2014): 629–47. http://dx.doi.org/10.1080/00207543.2014.961207.

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30

DORIO, MARTIN M. "TOTAL QUALITY SELF-APPRAISAL: USE OF THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA." Quality Engineering 5, no. 2 (1992): 225–41. http://dx.doi.org/10.1080/08982119208918965.

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31

Przasnyski, Zbigniew H., and Lawrence S. Tai. "Stock market reaction to Malcolm Baldridge National Quality Award announcements: Does quality pay?" Total Quality Management 10, no. 3 (1999): 391–400. http://dx.doi.org/10.1080/0954412997901.

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32

Castle, Nicholas, Doug Olson, Urvi Shah, and Kevin Hansen. "Do Recipients of an Association-Sponsored Quality Award Program Experience Better Quality Outcomes Compared With Other Nursing Facilities Across the United States?" Journal of Applied Gerontology 37, no. 11 (2016): 1368–90. http://dx.doi.org/10.1177/0733464816665205.

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Background: This study explores the relationship between recipients of an association-sponsored Quality Award Program and select measures of quality in U.S. nursing facilities, examined both cross-sectionally and over time. Method: Data used came from Quality Award Program recipients over 9 years (2003-2011) and a set of quality indicators from the Online Survey Certification and Reporting (OSCAR) database. These data were analyzed using a variety of multivariate regression techniques. Results: Cross-sectionally, the award recipients demonstrated higher performance on most of the quality indic
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33

Su, Chao-Ton, Shao-Chang Li, and Chin-Ho Su. "An empirical study of the Taiwan National Quality Award causal model." Total Quality Management & Business Excellence 14, no. 8 (2003): 875–93. http://dx.doi.org/10.1080/1478336032000090815.

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34

Hayashi, Haruo. "Congratulations! The Fourth JDR Award." Journal of Disaster Research 15, no. 1 (2020): 3. http://dx.doi.org/10.20965/jdr.2020.p0003.

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The Fifth JDR Award ceremony was held in Kanda, Japan, at December 18, 2019 and a prize were given to Doctor Yuichiro Usuda, National Research Institute for Earth Science and Disaster Resilience (NIED), Japan. We congratulate the winner and sincerely wish for future success.
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35

Lazaros, Anastasiadis, Anastasiadou Sofia, and Iakovidis George. "Malcolm Baldrige National Quality Award (MBNQA) dimensions in Greek Tertiary Education System." KnE Social Sciences 1, no. 2 (2017): 436. http://dx.doi.org/10.18502/kss.v1i2.912.

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<p>The European Foundation for Quality Management Excellence Model (EFQM Model) and Malcolm Baldrige National Quality Award Model (MBNQA model) are widely known models and are used as channels of Total Quality Management. MBNQA model can be applied by an organization or institution in order to implement the principles of Total Quality Management and to achieve excellence. In the present research the criteria of MBNQA model, such as Leadership, Strategic Planning, Customer Focus, Measurement, analysis, and knowledge management, Workforce focus, Process management. Results are recorded and
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36

Gaucher, Ellen, and Eric Kratochwill. "The Malcolm Baldrige National Quality Award: Implications and Uses for Healthcare Organizations." Infection Control and Hospital Epidemiology 16, no. 5 (1995): 302–7. http://dx.doi.org/10.2307/30143097.

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37

Cauchick Miguel, P. A. "Comparing the Brazilian national quality award with some of the major prizes." TQM Magazine 13, no. 4 (2001): 260–72. http://dx.doi.org/10.1108/09544780110391675.

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38

Wilson, Darryl D., and David A. Collier. "An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model." Decision Sciences 31, no. 2 (2000): 361–83. http://dx.doi.org/10.1111/j.1540-5915.2000.tb01627.x.

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39

Ghosh, Soumen, Robert B. Handfield, Vijay R. Kannan, and Keah Choon Tan. "A structural model analysis of the Malcolm Baldrige National Quality Award framework." International Journal of Management and Decision Making 4, no. 4 (2003): 289. http://dx.doi.org/10.1504/ijmdm.2003.003996.

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40

Kern Pipan, Karmen, Boštjan Gomišček, and Miroljub Kljajić. "Slovenian national excellence award and total quality management deployment in Slovenian companies." Total Quality Management & Business Excellence 25, no. 7-8 (2014): 750–62. http://dx.doi.org/10.1080/14783363.2014.904569.

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41

Curkovic, Sime, Steve Melnyk, Roger Calantone, and Robert Handfield. "Validating the Malcolm Baldrige National Quality Award Framework through structural equation modelling." International Journal of Production Research 38, no. 4 (2000): 765–91. http://dx.doi.org/10.1080/002075400189149.

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42

Miller, Jason, and Mahour Mellat Parast. "Learning by Applying: The Case of the Malcolm Baldrige National Quality Award." IEEE Transactions on Engineering Management 66, no. 3 (2019): 337–53. http://dx.doi.org/10.1109/tem.2018.2828000.

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43

Gaucher, Ellen, and Eric Kratochwill. "The Malcolm Baldrige National Quality Award: Implications and Uses for Healthcare Organizations." Infection Control and Hospital Epidemiology 16, no. 5 (1995): 302–7. http://dx.doi.org/10.1086/647111.

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44

Haktanır, Elif. "Interval valued Pythagorean fuzzy aggregation operators based Malcolm Baldrige National Quality Award assessment." Journal of Intelligent & Fuzzy Systems 39, no. 5 (2020): 6431–41. http://dx.doi.org/10.3233/jifs-189108.

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Malcolm Baldrige National Quality Award (MBNQA) is a quality assessment and rewarding system that aims to increase the awareness of quality management. Although the award is launched in the USA in 1989 and only given to the U.S based companies, it is recognized internationally. There are 7 types of categories in the award system (Leadership, Strategic planning, Customer focus, Measurement, analysis, and knowledge management, Workforce focus, Process management, and Results) where the evaluation is made over 1000 points and each category has its own weight. Since almost all the publications in
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45

Lasrado, Flevy, and Christopher Uzbeck. "The excellence quest: a study of business excellence award-winning organizations in UAE." Benchmarking: An International Journal 24, no. 3 (2017): 716–34. http://dx.doi.org/10.1108/bij-06-2016-0098.

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Purpose Organizations worldwide use national quality awards for improving organizational excellence. The United Arab Emirates (UAE) launched its business excellence awards for the private and public sectors almost two decades ago. Within the past dozen years, UAE companies have made considerable progress in introducing and developing their quality management systems. The purpose of this paper is to report the advance of UAE organizations in business excellence initiatives and highlight the contributions of the award-winning organizations in adopting business excellence approach. Design/methodo
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46

Vrtodušić Hrgović, Ana-Marija. "QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY." Tourism and hospitality management 11, no. 1 (2005): 121–33. http://dx.doi.org/10.20867/thm.11.1.7.

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Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke pr
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47

Pryor, Mildred Golden. "Jay Champion of Elevations Credit Union, 2014 Malcolm Baldrige National Quality Award Recipient." Journal of Applied Management and Entrepreneurship 21, no. 3 (2016): 119–23. http://dx.doi.org/10.9774/gleaf.3709.2016.ju.00008.

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48

Moon, Jae-Young, Sang-Chul Lee, Park Yong-Seung, and Yung-Ho Suh. "A study on the causal relationships in the Korean National Quality Award model." Total Quality Management & Business Excellence 22, no. 7 (2011): 705–26. http://dx.doi.org/10.1080/14783363.2011.585767.

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49

Belohlav, James A., Lori S. Cook, and Daniel R. Heiser. "Using the Malcolm Baldrige National Quality Award in Teaching: One Criteria, Several Perspectives*." Decision Sciences Journal of Innovative Education 2, no. 2 (2004): 153–76. http://dx.doi.org/10.1111/j.1540-4609.2004.00042.x.

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50

Liu, Liang, Chuanfeng Han, and Weisheng Xu. "Evolutionary analysis of the collaboration networks within National Quality Award Projects of China." International Journal of Project Management 33, no. 3 (2015): 599–609. http://dx.doi.org/10.1016/j.ijproman.2014.11.003.

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