Journal articles: 'Nurse communication'

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Finch,, Linda P. "Nurses’ Communication with Patients: Examining Relational Communication Dimensions and Relationship Satisfaction." International Journal of Human Caring 9, no. 4 (June 2005): 14–23. http://dx.doi.org/10.20467/1091-5710.9.4.14.

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Effective communication between nurse and patient is paramount in establishing the relationship that provides the basis for patient care that influences healthcare outcomes. This study examined the dimensions of nurse-patient relational communication, identified the importance of nurses’ use of patient-preferred Relational Preference behaviors, and explored nurses’ satisfaction with nurse-patient interactions. The Nurse-Patient Communication Survey instrument asked nurses to recall a specific communication event with a patient. Responses implied a two-dimensional model of nurse-patient communication composed of caring and composure. Nurses had high levels of relational satisfaction that were positively and significantly associated with the use of Relational Preference behaviors. Post hoc testing revealed the caring communication dimension significantly contributed to nurses’ overall satisfaction with patient relationships.

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Finch,, Linda P. "Patients’ Communication with Nurses: Relational Communication and Preferred Nurse Behaviors." International Journal of Human Caring 10, no. 4 (June 2006): 14–22. http://dx.doi.org/10.20467/1091-5710.10.4.14.

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Communication between a nurse and a patient is a shared process that forms the basis for the professional relationship that is foundational for enhancing patient care and affecting patient outcomes. Both hermeneutical and descriptive methodologies were used to examine nurse-patient communication dimensions and identify patient-preferred nurse behaviors. Patients in three age groups participated in an interview and survey questionnaire. Use of the Nurse-Patient Communication Assessment Tool recognized a one-dimension model of patient-nurse relational communication comprised of calm, comfortable, caring, interested, sincere, accepting, and respectful. Responses to the Health Communication Interview questionnaire identified preferred behaviors patients want and expect from nurses as caring, warm/friendly, professional, competent, empathy, listens, and honest/sincere.

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Singh, Harbir, Ajoy K. Dey, and Arunaditya Sahay. "Communication Themes of Patient Engagement for Multi-speciality Hospitals: Nurses’ Perspective." Journal of Health Management 21, no. 4 (November 25, 2019): 525–46. http://dx.doi.org/10.1177/0972063419884414.

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Introduction: Patient engagement is engaging patients in their own medical care to heal them faster and take their valuable inputs to improve the health of population. Nurses contribute significantly in treatment, interact and spend most of their time with inpatients. Therefore, exploring the perspectives of nurses on patient engagement-communication is of vital importance. Objective: This article focuses on exploring the communication themes of patient engagement from the perspective of nurses in a multi-speciality hospital in Delhi. Methodology: The exploratory qualitative case study was carried out with semi-structured interviews of 12 nurses, observation at receptions of ICUs and emergency department and analysis of documents from the hospital’s official website. Grounded theory—three-level coding—was performed to identify the themes of patient engagement-communication. Results: A total of nine themes have been identified: ‘attendant’s role’, ‘communicating with patients of different categories’, ‘doctor’s support to nurses’, ‘nurse action’, ‘nurse behaviour’, ‘nurse challenges’, ‘patient actions’, ‘patient emotions’ and ‘wider role of nurses’. Conclusion: Nurses play a critical role in engaging patients through communication. They should change their approach of communication with different types of patients, understand, respect and give due weightage to patient’s emotions and actions and, play a wider role of teacher and guardian than just being the nurse.

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Murray, Katie S., Scott Mullen MD, Bardia Behravesh Ed, Michael Brimacombe, Elizabeth Carlton, Lori Roop, and Greg Unruh. "Creating Improved Communication Between Nursing and Physicians." International Journal for Innovation Education and Research 3, no. 11 (November 30, 2015): 85–91. http://dx.doi.org/10.31686/ijier.vol3.iss11.471.

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Background: Optimal communication between all members of the healthcare team is important to ensure safe and efficient patient care.Objective: To improve communication between nurses and resident physicians by developing and implementing a paging protocol.Methods: A resident-led workgroup was assembled to identify opportunities for improving communication. A survey was designed to assess current practices and perceptions related to resident and nurse communication. A facilitated focus group of residents and nurses met on two separate occasions to review the survey results and develop a set of mutually agreeable paging guidelines. The group chose to adopt the ISBARR communication tool and planned educational interventions accordingly. Residents and nurses were resurveyed roughly three months’ post-intervention.Results: The results indicated a 12.8% reduction (p=0.017) in the percentage of nurse respondents that “never” inquire whether or not another nurse on the unit needs to speak with the same physician prior to paging. A 10.3% increase (p=0.033) in resident respondents that “usually” receive grouped pages, and an 11% reduction (p=0.042) in the percentage of resident respondents that “never: receive grouped pages. However, only 53.3% (n=60) of nurse respondents and 44.1% (n=68) of resident respondents felt their ISBARR training was adequate. Moreover, only 38.4% and 30.9% of nurse and resident respondents, respectively felt the paging guidelines and ISBARR had improved overall communications between the two groups.Conclusions: While the follow-up survey results revealed some improvements in paging practices, the need for continued education was clear.

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Wittenberg, Elaine, Sandra L. Ragan, and Betty Ferrell. "Exploring Nurse Communication About Spirituality." American Journal of Hospice and Palliative Medicine® 34, no. 6 (March 31, 2016): 566–71. http://dx.doi.org/10.1177/1049909116641630.

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Objective: Although spiritual care is considered one of the pillars of palliative care, many health-care providers never receive formal training on how to communicate about spirituality with patients and families. The aim of this study was to explore the spiritual care experiences of oncology nurses in order to learn more about patient needs and nurse responses. Methods: A survey was circulated at a communication training course for oncology nurses in June 2015. Nurses recalled a care experience that included the initiation of a spiritual care topic and their response to the patient/family. Data were analyzed using thematic analysis. Results: Nurses reported that communication about spirituality was primarily initiated by patients, rather than family members, and spiritual topics commonly emerged during the end of life or when patients experienced spiritual distress. Nurses’ experiences highlighted the positive impact spiritual conversations had on the quality of patient care and its benefit to families. Spiritual communication was described as an important nursing role at the end of patients’ lives, and nonverbal communication, listening, and discussing patients’ emotions were emphasized as important and effective nurse communication skills during spiritual care conversations. Approximately one-third of nurses in the sample reported sharing their own personal spiritual or religious backgrounds with patients, and they reported that these sharing experiences strengthened their own faith. Conclusion: It is evident that patients want to discuss spiritual topics during care. Study findings illustrate the need to develop a spiritual communication curriculum and provide spiritual care communication training to clinicians.

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Arring, Noel, and Doralyn Costello. "Communication: Stagtegies to Improve Nurse to Nurse Handoff and Nurse-Provider Communication." Biology of Blood and Marrow Transplantation 19, no. 2 (February 2013): S355. http://dx.doi.org/10.1016/j.bbmt.2012.11.557.

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Arora, Ms Bhawna. "Visual Communication Board – Bridge for Communication between Patient and Nurse." International Journal of Nursing & Midwifery Research 4, no. 2 (September 3, 2017): 61–64. http://dx.doi.org/10.24321/2455.9318.201722.

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Starc, Jasmina, Marijana Neuberg, and Karmen Erjavec. "Nurses’ satisfaction with the use of communication channels by their managers in Croatia and Slovenia." Management 24, no. 2 (December 18, 2019): 81–94. http://dx.doi.org/10.30924/mjcmi.24.2.6.

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Previous studies rather neglected the issue of how nurses are satisfied with the usage of communication channels by their managers. This paper aims to discover how nurses in Croatia and Slovenia are satisfied with their managers’ usage of communication channels, and also how this satisfaction is associated with the employee-organisation relationship. A self-administrated electronic questionnaire was conducted with 272 nurses in Croatia and Slovenia. The study results show that top nurse managers most commonly use mediated communication channels, while middle and executive nurse managers use more interpersonal communication channels. Employees are most satisfied when top nurse managers use emails, middle nurse managers face-to-face communication, emails and phone calls, and executive nurse managers face-to-face communication, emails, phone calls, instant messaging and internal social networks to communicate with them. Younger employees are significantly more satisfied with nurse managers’ use of new communication and information technologies. The study also shows that satisfaction with interpersonal communication used by the executive nurse managers is positively associated with employee-organization relationships and satisfaction with middle and top managers’ utilization of email in that relationship.

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Eksi, Pinar, and Ayse Nefise Bahcecik. "The efficiency levels of the nurse managers in communication." New Trends and Issues Proceedings on Advances in Pure and Applied Sciences, no. 10 (September 28, 2018): 114–20. http://dx.doi.org/10.18844/gjpaas.v0i10.3752.

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Aim is to predicate efficiency levels of the nurse managers in communication. The sample constituted 108 nurses. The socio-demographical characteristics of the nurses and the nurse managers were inquired. The efficiency levels of the nurse managers in communication were evaluated with the ‘Communication Efficiency Scale’. SPSS for Windows 12.0 Program was used in the data evaluation. When the demographical characteristics of nurse managers have been compared with communication level, there was not found a statistically significant correlation (p ˃ 0.05). But the nurse managers who are over 40 ages, license grad and had a long time professional experience were found conspicuous because of their high communication scores. As a result, it was determined that the ‘Communication Efficiency Scale’ is reliable and valid and can be used in these studies and the efficiency levels of the nurse managers who work in a Training and Research Hospital in İstanbul are enough.Keywords: Nurse, manager, communication, scale

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Streeter, Anne Ray, and Nancy Grant Harrington. "Nurse Handoff Communication." Seminars in Oncology Nursing 33, no. 5 (December 2017): 536–43. http://dx.doi.org/10.1016/j.soncn.2017.10.002.

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Kennedy, Carol W., and Bonnie J. Garvin. "Nurse-physician communication." Applied Nursing Research 1, no. 3 (November 1988): 122–27. http://dx.doi.org/10.1016/s0897-1897(88)80022-3.

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Ward, Suzanne F. "Nurse-physician communication." AORN Journal 49, no. 4 (April 1989): 1136–37. http://dx.doi.org/10.1016/s0001-2092(07)66825-2.

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Swan, Beth Ann, and Mary Ann McGinley. "Nurse-patient communication." Nursing Management (Springhouse) 47, no. 6 (June 2016): 26–28. http://dx.doi.org/10.1097/01.numa.0000483129.93849.72.

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Manojlovich, Milisa, and Barry DeCicco. "Healthy Work Environments, Nurse-Physician Communication, and Patients’ Outcomes." American Journal of Critical Care 16, no. 6 (November 1, 2007): 536–43. http://dx.doi.org/10.4037/ajcc2007.16.6.536.

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Background Adverse events and serious errors are common in critical care. Although factors in the work environment are important predictors of adverse outcomes for patients, communication between nurses and physicians may be the most significant factor associated with excess hospital mortality in critical care settings. Objectives To examine the relationships between nurses’ perceptions of their practice environment, nurse-physician communication, and selected patients’ outcomes. Methods A nonexperimental, descriptive design was used, and all nurses (N=866) working in 25 intensive care units in southeastern Michigan were surveyed. The Conditions for Work Effectiveness Questionnaire-II and the Practice Environment Scale of the Nursing Work Index were used to measure characteristics of the work environment; the ICU Nurse-Physician Questionnaire was used to measure nurse-physician communication. Nurses self-rated the frequency of ventilator-associated pneumonia, catheter-related sepsis, and medication errors in patients under their care. Results A total of 462 nurses (53%) responded. According to multilevel modeling, both practice environment scales accounted for 47% of the variance in nurse-physician communication scores (P=.001). Nurse-physician communication was predictive of nurse-assessed medication errors only (R2=0.11). Neither environment scale was predictive of any of the patient outcomes. Conclusions Healthy work environments are important for nurse-physician communication. In intensive care units, characteristics of the work environment did not vary enough to be significantly predictive of outcomes, suggesting that even in various types of critical care units, characteristics of the work environment may be more similar than different.

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Reblin, Maija, Lauren Kane, Brian R. Baucom, Margaret F. Clayton, and Lee Ellington. "Shared understanding: Predicting home hospice nurse-cancer family caregiver communication similarity." Journal of Clinical Oncology 35, no. 31_suppl (November 1, 2017): 40. http://dx.doi.org/10.1200/jco.2017.35.31_suppl.40.

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40 Background: In cancer home hospice, families provide 24/7 care with support from a nurse-led hospice team. Effective patient-caregiver-nurse communication can facilitate a “shared understanding,” resulting in better patient caregiver outcomes. Shared understanding may be evidenced by high similarity in language usage/meaning. Objective: Describe communication caregiver-nurse similarity (relatedness in word usage/meaning) in cancer home hospice using latent semantic analysis (LSA) and to identify nurse communication processes, confidence, and preferences that predict communication similarity. Methods: As part of a larger study, nurse home hospice visits to spouse cancer caregivers were audio recorded. Interaction analysis was used to quantify caregiver and nurse emotion talk, nurse partnering, and nurse dominance (ratio of total nurse/caregiver talk). Nurses completed questionnaires to capture preference for patient oriented care and confidence in their communication. Verbatim transcripts were analyzed using LSA, a tool that assesses the similarity of communication (range 0-1 where higher scores indicate greater similarity). Descriptive statistics and bivariate correlations were calculated. Results: 31 nurse-caregiver home hospice interactions were analyzed. Nurses were female, average age 44.03 (SD = 9.8), with an average 14.6 years experience. Spouse caregivers were 77% female, average age 64.7 (SD = 10.9). The average LSA score was .83 (range = .66-.89). Higher LSA values were significantly associated with more nurse partnering (r = .36, p = .05) and lower nurse dominance (r = -.39, p = .03), but not caregiver or nurse emotion talk (ps > .05). Higher LSA values also predicted more nurse-reported preference for patient-oriented care (r = -.75, p < .01) and lower nurse communication confidence (r = -.46, p = .01). Conclusions: Our findings suggest that hospice nurses who are more patient-oriented, listen to and encourage caregivers’ concerns are more likely to use concordant meaning and language usage in their home hospice visits. Further research should examine if a nurse’s use of language similarity strategies improve caregiver understanding, competency and satisfaction with care.

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Araújo, Iliana Maria de Almeida, Raimunda Magalhães da Silva, Isabela Melo Bonfim, and Ana Fátima Carvalho Fernandes. "Nursing communication in nursing care to mastectomized women: a grounded theory study." Revista Latino-Americana de Enfermagem 18, no. 1 (February 2010): 54–60. http://dx.doi.org/10.1590/s0104-11692010000100009.

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The goal was to understand the nurse / patient communication process, emphasizing nursing care to mastectomized women. Symbolic Interactionism and Grounded Theory were used to interview eight nurses from a referral institution in cancer treatment, using the guiding question: how do nurses perceive their communication process with mastectomized women? Data analysis allowed for the creation of a central theory: the meaning of communication in nursing care to women, constituted by three distinct but inter-related phenomena: perceiving communication, the relationship nurse / mastectomized woman and rethinking the communication nurse / mastectomized woman. With a view to satisfactory communication, professionals need to get involved and believe that their presence is as important as the performance of technical procedures that relieve situations of stress.

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Saputra, Muhammad Iqbal, Said Usman, Sofia Sofia, Irwan Saputra, and Yusni Yusni. "The Analysis of Factors Associated with the Effectiveness of Nurse Communication to Patients in the Inpatient Room of Teungku Fakinah Hospital, Banda Aceh." Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences 3, no. 3 (July 29, 2020): 1724–38. http://dx.doi.org/10.33258/birci.v3i3.1104.

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The aim of thisstudy is to find out the factors relating to the effectiveness of nurses communication in patient. The type of research in this study is quantitative analytic with cross sectional study approach. The research location is in the inpatient room of Teungku Fakinah Hospital in Banda Aceh. The result of the study are the effectiveness of nurse communication in patients at Teungku Fakinah Hospital is in the category of good at 89%, the value of the variables of openness, empathy, equality, audible (humble) and humble (humble) are in good category that is above 95%, factors that significantly affect the effectiveness of nurse communication in patients at Teungku Fakinah Hospital, namely the openness of empathy level, the level of equality of the audible level (right) and the level of humble (humble). The better the level of openness, the better the effectiveness of nurse communication in patients. The better the level of empathy, the better the communication effectiveness of nurses in patients. The better the level of equality, the better the effectiveness of nurse communication in patients.The better the level of audible (right), the better the effectiveness of nurse communication in patients.The better the level of humble (humble), the better the effectiveness of nurse communication in patients.

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Volkman, Julie E., and Marianne M. Hillemeier. "School Nurse Communication Effectiveness With Physicians and Satisfaction With School Health Services." Journal of School Nursing 24, no. 5 (October 2008): 310–18. http://dx.doi.org/10.1177/1059840508323199.

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This study examined school nurses’ communication with community physicians and its relationship to school nurse satisfaction with school health services. A stratified random sample of school nurses in Pennsylvania ( N = 615) were surveyed about communication effectiveness with community physicians, satisfaction with school health services for students, perception of leadership, and students’ health care needs. Additional information from national/state education data on student poverty, nurse-to-student ratio, and rural/urban location was included. Findings indicate that having a leadership role in influencing school health policy is related to school nurses’ communication with community physicians and satisfaction with school health services. Effective communication with physicians was found to be a salient issue influencing satisfaction with school health services, suggesting the importance of stressing communication as well as leadership skills in school nurse education.

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Spears, Lee A. "Nurses as Technical Writers: What They Need to Know." Journal of Technical Writing and Communication 25, no. 4 (October 1995): 401–14. http://dx.doi.org/10.2190/du36-hjmk-vfwr-vtly.

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Acquaintance with the writing of nurses would help instructors design assignments for nursing students who enroll in basic technical writing courses. Based on secondary research, samples of nursing documentation, and interviews with seventy-six bedside nurses, thirty nurse managers, and five nurse consultants, this study discusses the importance of writing tasks for nurses and describes the most common documents nurses generate. Good writing skills for nurses improve healthcare delivery and promote empowerment in a predominantly female profession. However, most of the bedside nurses and all the nurse managers and consultants believe nurses have significant writing problems. This article suggests instruction in six communication principles and several types of assignments that would help prepare nursing students in technical writing courses for future writing activities.

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Hariyati, Rr Tutik Sri, Andi Nur Indah Sari, and Tuti Afriani. "Factors Predisposing Implementation of Effective Nurse Communication: a Systematic Review." International Journal of Nursing and Health Services (IJNHS) 1, no. 2 (January 3, 2019): 61–66. http://dx.doi.org/10.35654/ijnhs.v1i2.48.

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Background: Communication skills are essential for nurses in providing health services. Efficacious communication will impact in the quality of care and patient safety. This manuscript is to identify factors predisposing implementation of effective nurse communication. Method: This study that data was retrieved uses systematic review design. Data was retrieved from database ProQuest, SCOPUS, EBSCO, Science-Direct, JSTOR, and Wiley-Online in the period of 2011 – 2017. The study was done for journal, article and literature review by applying the keywords nurse communication, health’s communication, effective communication of nurse. Results: A total of 12518 studies was found from six databases. From, the number of these direct search, systematic review identifies conformity based on the title, so that it obtained 31 studies with a title that suitable for a selected discussion. The total of selected papers were 16 studies and identified Efficacious communication. Analysis result from the paper research was there were 16 papers that complement the criteria determined. Six factors are identified to have effect in an implementation of effective nurse communication: (1) intelligence and self-efficacy, (2) Communication Skills, (3) Work Experience, (4) Perceptions, (5) Socio-cultural, and (6) Organization culture. Conclusion: Effective communication will be executed best of it has become the work culture. Nurses Leaders has an imperative role as role models in doing effective communication. Effective communication will imply to the increase of nurses service quality

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Styes, Abbie A., and Mary J. Isaacson. "Improving Rural Emergency Nurses Comfort during Palliative and End-of-Life Communication." Online Journal of Rural Nursing and Health Care 21, no. 1 (May 4, 2021): 100–117. http://dx.doi.org/10.14574/ojrnhc.v21i1.647.

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Background: Emergency nurses (ENs) often care for patients nearing the end of their lives or with life-limiting illnesses. However, ENs are hesitant to initiate palliative or end-of-life (PEOL) discussions because of a lack of comfort with these topics. Many ENs have no formal PEOL communication training which contributes to the lack of comfort with PEOL discussions in the emergency department (ED). Thus, the purpose of this quality improvement project was to determine how PEOL communication training affected rural ENs perceived comfort level during PEOL conversations. Sample/Setting: A convenience sample of 14 registered nurses working in a rural Northern Plains ED. Methods: A quality improvement project was implemented where nurses received online education using the End-of-Life Nursing Education Consortium Critical Care Communication module. This was followed by communication scenario review and group discussion. Changes in nurse comfort with PEOL communication were evaluated using a pre and post survey and reflective practice in the group discussion. Findings: This quality improvement project demonstrated a statistically significant increased level of comfort (N = 14, p = 0.006) when communicating with PEOL patients and their families in the ED. Qualitatively, the ED nurses expressed fears and challenges specific to PEOL communication while also identifying new evidence-based strategies they can use during PEOL conversations. Conclusion: Communication is vital when caring for PEOL patients in the ED. Formal PEOL communication training is effective for improving PEOL communication skills among ENs. Increasing nurse comfort when communicating with PEOL patients has the potential to improve quality of care at end-of-life. Keywords: emergency nurses, communication, palliative, end-of-life DOI: https://doi.org/10.14574/ojrnhc.v21i1.647

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Fowler, John. "Written communication: from staff nurse to nurse consultant. Part 3: email communication." British Journal of Nursing 23, no. 17 (September 25, 2014): 958. http://dx.doi.org/10.12968/bjon.2014.23.17.958.

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Norouzinia, Roohangiz, Maryam Aghabarari, Maryam Shiri, Mehrdad Karimi, and Elham Samami. "Communication Barriers Perceived by Nurses and Patients." Global Journal of Health Science 8, no. 6 (September 28, 2015): 65. http://dx.doi.org/10.5539/gjhs.v8n6p65.

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<p>Communication, as a key element in providing high-quality health care services, leads to patient satisfaction and health. The present Cross sectional, descriptive analytic study was conducted on 70 nurses and 50 patients in two hospitals affiliated to Alborz University of Medical Sciences, in 2012. Two separate questionnaires were used for nurses and patients, and the reliability and validity of the questionnaires were assessed. In both groups of nurses and patients, nurse-related factors (mean scores of 2.45 and 2.15, respectively) and common factors between nurses and patients (mean scores of 1.85 and 1.96, respectively) were considered the most and least significant factors, respectively. Also, a significant difference was observed between the mean scores of nurses and patients regarding patient-related (p=0.001), nurse-related (p=0.012), and environmental factors (p=0.019). Despite the attention of nurses and patients to communication, there are some barriers, which can be removed through raising the awareness of nurses and patients along with creating a desirable environment. We recommend that nurses be effectively trained in communication skills and be encouraged by constant monitoring of the obtained skills.</p>

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Graversen, Dennis Schou, Linda Huibers, Morten Bondo Christensen, Flemming Bro, Helle Collatz Christensen, Claus Høstrup Vestergaard, and Anette Fischer Pedersen. "Communication quality in telephone triage conducted by general practitioners, nurses or physicians: a quasi-experimental study using the AQTT to assess audio-recorded telephone calls to out-of-hours primary care in Denmark." BMJ Open 10, no. 3 (March 2020): e033528. http://dx.doi.org/10.1136/bmjopen-2019-033528.

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ObjectivesTo compare the quality of communication in out-of-hours (OOH) telephone triage conducted by general practitioners (GPs), nurses using a computerised decision support system and physicians with different medical specialities, and to explore the association between communication quality and efficiency, length of call and the accuracy of telephone triage.DesignNatural quasi-experimental cross-sectional study.SettingTwo Danish OOH services using different telephone triage models: a GP cooperative and the medical helpline 1813.Participants1294 audio-recorded randomly selected OOH telephone triage calls from 2016 conducted by GPs (n=423), nurses using CDSS (n=430) and physicians with different medical specialities (n=441).Main outcome measuresTwenty-four physicians assessed the calls. The panel used a validated assessment tool (Assessment of Quality in Telephone Triage, AQTT) to measure nine aspects of communication, overall perceived communication quality, efficiency and length of call.ResultsThe risk ofpoorquality was significantly higher in calls triaged by GPs compared with calls triaged by nurses regarding ‘allowing the caller to describe the situation’ (GP: 13.5% nurse: 9.8%), ‘mastering questioning techniques’ (GP: 27.4% nurse: 21.1%), ‘summarising’ (GP: 33.0% nurse: 21.0%) and ‘paying attention to caller’s experience’ (GP: 25.7% nurse: 17.0%). The risk ofpoorquality was significantly higher in calls triaged by physicians compared with calls triaged by GPs in five out of nine items. GP calls were significantly shorter (2 min 57 s) than nurse calls (4 min 44 s) and physician calls (4 min 1 s). Undertriaged calls were rated lower than optimally triaged calls for overall quality of communication (p<0.001) and all specific items.ConclusionsCompared with telephone triage by GPs, the communication quality was higher in calls triaged by nurses and lower in calls triaged by physicians with different medical specialities. However, calls triaged by nurses and physicians were longer and perceived less efficient. Quality of communication was associated with accurate triage.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 23, no. 18 (October 9, 2014): 1004. http://dx.doi.org/10.12968/bjon.2014.23.18.1004.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 23, no. 21 (November 27, 2014): 1153. http://dx.doi.org/10.12968/bjon.2014.23.21.1153.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 23, no. 22 (December 11, 2014): 1223. http://dx.doi.org/10.12968/bjon.2014.23.22.1223.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 24, no. 1 (January 8, 2015): 62. http://dx.doi.org/10.12968/bjon.2015.24.1.62.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 24, no. 2 (January 22, 2015): 118. http://dx.doi.org/10.12968/bjon.2015.24.2.118.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 24, no. 22 (December 10, 2015): 1170. http://dx.doi.org/10.12968/bjon.2015.24.22.1170.

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Fowler, John. "Written communication: from staff nurse to nurse consultant." British Journal of Nursing 24, no. 4 (February 26, 2015): 242. http://dx.doi.org/10.12968/bjon.2015.24.4.242.

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Miller, Anne, Carlos Scheinkestel, and Michelle Joseph. "Team coordination in an Intensive Care Unit." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 51, no. 11 (October 2007): 687–91. http://dx.doi.org/10.1177/154193120705101118.

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Researchers have the need for improved coordination and continuity of care in health-care environments, but little research has been undertaken to better understand how coordination occurs and how it might be improved. Using Klein's (2001) phases of coordination this exploratory study provides a profile of the contributions of role-based communications to team coordination in an Intensive Care Unit. All communication events for five patients for five consecutive days were logged and analysed using a hierarchical loglinear analysis. Nurses to nurse communications were found to focus mainly on the planning phase of coordination of short-term time horizons. Doctor to doctor communication events were characterized as formal and involved the planning and direction phases of team coordination and informal nurse to doctor communication events focused on planning and team assessment phases of coordination. Further analysis is required to determine how these contributions interact and what the vulnerabilities might be.

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Liebrecht, Christina, and Susan Montenery. "Use of Simulated Psychosocial Role-Playing to Enhance Nursing Students’ Development of Soft Skills." Creative Nursing 22, no. 3 (2016): 171–75. http://dx.doi.org/10.1891/1078-4535.22.3.171.

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Effective communication and interaction enable nurses to develop caring, empathetic, and respectful relationships with patients and families. However, most nurses feel a lack of preparation in the “soft” skills of communication, professionalism, and leadership. Nurse managers are seeking graduates with strong emotional quotient characteristics such as self-awareness, motivation, self-regulation, empathy, and social skills. Assisting nursing students to develop these intangible, high-level skills presents an ongoing challenge to nurse educators. This creative teaching learning strategy examines the use of psychosocial role-playing skits to enhance nursing student development of the soft skills of nursing. In this strategy, senior level nursing students work in small groups to develop and present realistic 3- to 5-minute skits based on common nurse–patient, nurse–family, or nurse–health care team interactions that incorporate the concepts of therapeutic communication, interpersonal interaction, empathy, active listening, teamwork, delegation, and/or professionalism, followed by a debriefing session. Student feedback suggests that confidence and competence related to the skills of therapeutic communication, interpersonal interaction, empathy, active listening, teamwork, delegation, and professionalism may improve by incorporating soft skill psychosocial role-playing into a nursing education course of study.

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Oxyandi, Miming. "HUBUNGAN PENERAPAN KOMUNIKASI TERAPEUTIK OLEH PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT." Jurnal Kesehatan : Jurnal Ilmiah Multi Sciences 9, no. 01 (June 10, 2019): 33–43. http://dx.doi.org/10.52395/jkjims.v9i01.147.

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Background: Therapeutic communication is a shared experience between nurse-clients that aims to resolve client problems. Therapeutic communication includes interpersonal communication with a starting point for mutual understanding between nurses and patients. The fundamental problem of this communication is mutual need between nurses and patients, so that it can be categorized into personal communication between nurses and patients, where nurses help and Clients receive assistance. Objective: this study aims to determine the relationship between the application of therapeutic communication by nurses and patient satisfaction in the Emergency Room (IGD) Institute of Muhammadiyah Hospital Palembang. Method: this study used a cross sectional design. The research sample consisted of 32 respondents (16 nurse respondents and 16 patient respondents) were taken using incidental sampling techniques for patient respondents while those perwat respondents used a total sampling technique. Results: the study showed no relationship between the application of communication (p-value 0.213), orientation phase (p-value 0.213), work phase (p-value 0.213), termination phase (p-value 1.00). Suggestion: for hospitals to improve the application of more optimal therapeutic communication to patients, especially in the emergency room.

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Fasya, Hannika, and Lucy Pujasari Supratman. "Therapeutic Communication of Nurses to Mental Disorder Patient." Jurnal Penelitian Komunikasi 21, no. 1 (July 20, 2018): 15–28. http://dx.doi.org/10.20422/jpk.v21i1.485.

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People with the mental disorder have limited ability in communication to society, and at the end they will be intimidated. To make that people communication well, they need some therapy. Therapeutic Communication is a therapy process through communication that performed by the nurse to patient consciously, directed, and has a goal of healing the patient. This research is done to know about the understanding of therapeutic communication and the form of therapeutic communication by the nurse to mental disorder patient in Dr. H. Marzoeki Mahdi Bogor Hospital. This research used qualitative methods with a descriptive case study. Purposive sampling is used to determine the informants and used interview, participant observations and documents as a data collection technique, and use a coding as data analytics technique. The result of the research showed five categorizations that cover every phase of the nurses did. From five categories, researchers saw in every informant or nurses used all the theory through the process, although by modification of each nurse. In the technique of communication therapeutic is not all carried out because it is following the conditions of the client as well as verbal and non verbal communication.

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Yeni Nur Rahmayanti, Christiana Arin Proborini, and Nuriyah Yuliana. "ANALISIS HUBUNGAN KEPEMIMPINAN EFEKTIF DAN KOMUNIKASI KEPEMIMPINAN DENGAN KEPUASAN PERAWAT DI RUANG RAWAT INAP RS." Infokes: Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan 10, no. 1 (February 28, 2020): 41–44. http://dx.doi.org/10.47701/infokes.v10i1.847.

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The satisfaction of nurses at Karanganyar Hospital is less than optimal (70.37%) This is due to lack of attention and giving head of space. Nurse satisfaction is an emotional feeling that a nurse feels after action. The satisfaction of this nurse is strongly influenced by how leadership of the head only and communication in conveying the subordinate policy. Effective leadership is used by the head of space to lead his subordinates. The communication that occurred in between the leadership and the subordinate was a fundamental mechanism in demonstrating disappointment or their satisfaction. This type of quantitative study, is descriptive correlational correlative and this research uses the Cross Sectional approach. The number of samples was 61 respondents taken using the Purposive Sampling technique. The results of the analysis showed the presence of effective leadership relationship and effective communication with the satisfaction of nurses with a significance value of 0.000 < 0.05. Based on the research, it is recommended the need for education, training and effective leadership implementation to all nursing managers to create effective leadership and communication to improve nurse satisfaction.

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Davenport, Lisa Z., and Georgeanne Schopp. "When communication fails." Journal of the American Academy of Physician Assistants 27, no. 6 (June 2014): 28–31. http://dx.doi.org/10.1097/01.jaa.0000444733.31916.2b.

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Sweeney, Cameron Young. "Good patient communication." Journal of the American Academy of Physician Assistants 28, no. 2 (February 2015): 1–2. http://dx.doi.org/10.1097/01.jaa.0000459825.85897.5d.

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Vazirani, Sondra, Ron D. Hays, Martin F. Shapiro, and Marie Cowan. "Effect of a Multidisciplinary Intervention on Communication and Collaboration Among Physicians and Nurses." American Journal of Critical Care 14, no. 1 (January 1, 2005): 71–77. http://dx.doi.org/10.4037/ajcc2005.14.1.71.

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• Background Improving communication and collaboration among doctors and nurses can improve satisfaction among participants and improve patients’ satisfaction and quality of care. • Objective To determine the impact of a multidisciplinary intervention on communication and collaboration among doctors and nurses on an acute inpatient medical unit. • Methods During a 2-year period, an intervention unit was created that differed from the control unit by the addition of a nurse practitioner to each inpatient medical team, the appointment of a hospitalist medical director, and the institution of daily multidisciplinary rounds. Surveys about communication and collaboration were administered to personnel in both units. Physicians were surveyed at the completion of each rotation on the unit; nurses, biannually. • Results Response rates for house staff (n = 111), attending physicians (n = 45), and nurses (n = 123) were 58%, 69%, and 91%, respectively. Physicians in the intervention group reported greater collaboration with nurses than did physicians in the control group (P < .001); the largest effect was among the residents. Physicians in the intervention group reported better collaboration with the nurse practitioners than with the staff nurses (P < .001). Physicians in the intervention group also reported better communication with fellow physicians than did physicians in the control group (P = .006). Nurses in both groups reported similar levels of communication (P = .59) and collaboration (P = .47) with physicians. Nurses in the intervention group reported better communication with nurse practitioners than with physicians (P < .001). • Conclusions The multidisciplinary intervention resulted in better communication and collaboration among the participants.

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Hadiwijaya, Hendra. "PENGARUH KOMUNIKASI DAN KUALITAS PELAYANAN TERHADAP KINERJA PERAWAT DI RUMAH SAKIT BHAYANGKARA PALEMBANG." International Journal of Social Science and Business 2, no. 3 (December 6, 2018): 124. http://dx.doi.org/10.23887/ijssb.v2i3.14142.

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This study aims to determine and analyze the influence of communication and service quality on the performance of nurses at Bhayangkara Hospital Palembang. Sample of research is nurse of Bhayangkara Palembang Hospital counted 110 respondents by using purposive sampling method. The analysis of this research using Structural Equation Modeling (SEM), which is operated through Lisrel Program. The results showed that Communication Variables and Service Quality have a positive and significant impact on the Performance of Nurse Hospital Bhayangkara Palembang. Communication Variables more dominant influence on the Performance of Nurse Hospital Bhayangkara Palembang in comparison of service quality variable

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Vukovic, Mira, Branislav Gvozdenovic, Branka Stamatovic-Gajic, Miodrag Ilic, and Tomislav Gajic. "Development and evaluation of the nurse quality of communication with patient questionnaire." Srpski arhiv za celokupno lekarstvo 138, no. 1-2 (2010): 79–84. http://dx.doi.org/10.2298/sarh1002079v.

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Introduction. Nurse/patient relationship as a complex interrelation or as an interaction of the factor patient and factor nurse has been a subject of a number of studies during the past ten years. Nurse/patient communication is a special entity, usually observed within a framework of the wider nurse/ patient relationship. In that regard, we wanted to develop a standardized questionnaire that could reliably measure the quality of communication between nurse and patient, and be used by nurses. Objectives. The main goal of this study was to develop and evaluate construct validity of the Nurse Quality of Communication with Patient Questionnaire (NQCPQ), as well as to evaluate its reliability. The goal was also to establish a measure of inter-raters reliability, using two repeated measurements of results by items and scores of the NQCPQ, on the same observed units by two assessors. Methods. The starting NQCPQ that consists of 25 items, was filled in by two groups of nurses. Each nurse was questioned during morning and afternoon shifts, in order to evaluate their communication with hospitalized patients, using marks from 1 to 6. To evaluate construct validity, we used the analysis of main components, while reliability was assessed using intraclass correlation coefficient and Cronbach-alpha coefficient. To evaluate interraters reliability, we used Pearson correlation coefficient. Results. Using a group of 118 patients, we explained 86% of the unknown, regarding the investigated phenomenon (communication nurse/patient), using one component by which we separated 6 items of the questionnaire. Inter-item correlation (?) in this component was 0.96. Pearson correlation coefficient was highly significant, value 0.7 by item, and correlation coefficient for scores at repeated measurements was 0.84. Conclusion. NQCPQ is 6-item instrument with high construct validity. It can be used to measure quality of nurse/patient communication in a simple, fast and reliable way. It could contribute to more adequate research and defining of this problem, and as such could be used in studies of interaction of psychometric, clinical, biochemical, socio-cultural, demographic and other parameters as well.

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Hariyati, Rr Tutik Sri, and Nurdiana Nurdiana. "Retention Strategy to Minimize Nurse Turnover: A Systematic Review." International Journal of Nursing and Health Services (IJNHS) 1, no. 2 (January 3, 2019): 99–109. http://dx.doi.org/10.35654/ijnhs.v1i2.47.

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Background: Communication skills are essential for nurses in providing health services. Efficacious communication will impact in the quality of care and patient safety. This manuscript is to identify factors predisposing implementation of effective nurse communication. Method: This study that data was retrieved uses systematic review design. Data was retrieved from database ProQuest, SCOPUS, EBSCO, Science-Direct, JSTOR, and Wiley-Online in the period of 2011 – 2017. The study was done for journal, article and literature review by applying the keywords nurse communication, health’s communication, effective communication of nurse. Results: A total of 12518 studies was found from six databases. From, the number of these direct search, systematic review identifies conformity based on the title, so that it obtained 31 studies with a title that suitable for a selected discussion. The total of selected papers were 16 studies and identified Efficacious communication. Analysis result from the paper research was there were 16 papers that complement the criteria determined. Six factors are identified to have effect in an implementation of effective nurse communication: (1) intelligence and self-efficacy, (2) Communication Skills, (3) Work Experience, (4) Perceptions, (5) Socio-cultural, and (6) Organization culture.

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Reblin, Maija, Janella Hudson, Margaret F. Clayton, and Lee Ellington. "Managing conflict during home hospice nursing visits: Communication between nurses, cancer patients, and spouse caregivers." Journal of Clinical Oncology 35, no. 31_suppl (November 1, 2017): 39. http://dx.doi.org/10.1200/jco.2017.35.31_suppl.39.

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39 Background: Many hospice cancer patients and their spouse caregivers experience conflict as roles change and patients decline. Nurses can be asked to mediate conflicts during home visits. Our objective is to describe patient-caregiver conflict and nurse responses in home hospice communication. Methods: A secondary, qualitative analysis was conducted on transcripts of nurse visits to home hospice cancer patients and their spouse caregivers. Transcripts were selected based on high caregiver and patient emotion, identified by interaction analysis coding in primary analysis. Using an iterative process of constant comparison, coders inductively categorized nurse and dyad communication behavior during conflict into overarching themes. Results: 19 visits were identified for analysis. Nurses (from 7 hospice agencies) were all female and averaged 13 years nursing experience (SD = 11). Patient-caregiver dyads were all white, heterosexual, married an average 36 years (SD = 20). 84% of patients were male and average age was 72 years (SD = 9). Caregiver average age was 68 years (SD = 11). Patient-caregiver conflict fell under two major content themes 1) negotiating transitions in patient level of independence and 2) navigating patient/caregiver emotions (e.g. frustration, sadness). When not explicitly asked for input during conflict, nurses occasionally did not engage. Nurse response to transition conflict included problem-solving, mediating, or facilitating dyadic discussion about conflicts/concerns raised with her independently. Nurse response to emotional conflict included validation and reassurance. Conclusions: Little research has been conducted on couples’ conflict resolution in cancer home hospice. However, unresolved conflict can impact the quality of care and has been linked to poor bereavement adjustment. Nurses are sometimes asked to take on the role of mediator, often with little training. Our findings provide insight into home hospice patient and caregiver conflict communication with hospice nurses and could be used during nursing education. Further research could address specific patient and caregiver outcomes associated with nurse communication strategies.

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Downey, Lois, Ruth A. Engelberg, Sarah E. Shannon, and J. Randall Curtis. "Measuring Intensive Care Nurses’ Perspectives on Family-Centered End-of-Life Care: Evaluation of 3 Questionnaires." American Journal of Critical Care 15, no. 6 (November 1, 2006): 568–79. http://dx.doi.org/10.4037/ajcc2006.15.6.568.

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• Background Attempts to improve end-of-life care increasingly focus on family-centered care, but few validated assessment tools exist. • Objectives To evaluate 3 new short questionnaires measuring nurses’ perspectives on family-centered end-of-life care in the intensive care unit and to show the usefulness of the questionnaires. • Methods Principal components analysis of data from 141 critical care nurses evaluating care given to families of 218 patients was used to develop domain scores for number of nursing activities with each family, number of barriers experienced, and nurses’ satisfaction that the family’s needs were met. Random effects models were used to test associations between critical care processes and outcome. • Results Nursing activities fell into 2 domains: general and culture-related communication/support. Barriers consisted of 2 domains: patient/family barriers and system/team barriers. Meeting the needs of patients’ families represented a single dimension. In a path model based on domain scores, general activities had significant associations with both nurse communication and meeting families’ needs; patient/family barriers, with nurse communication; and nurse and physician communication, with meeting families’ needs. In a path model based on total activities and barriers scores, total activities and total barriers had significant associations with nurse communication ratings and meeting families’ needs. Patients’ and nurses’ characteristics were not significant independent predictors of meeting the needs of patients’ families. • Conclusions The 3 questionnaires provide a consistent, valid picture of nurses’ perspectives on family-centered critical care and may be useful in evaluating family care processes and outcomes and in targeting areas for improvement.

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Leisubun, Rosina, Asnet Leo Bunga, and Sudibyo Supardi. "Effect of Interactive Supervision Training on Improving of Nursing Behavior in Prevention of Infection and Effective Communication." Indonesian Journal of Health Research 2, no. 2 (August 30, 2019): 60–74. http://dx.doi.org/10.32805/ijhr.2019.2.2.50.

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Introduction. Nurse behavior in prevention of infection and effective communicate aimed at minimizing arrows and maximizing patient safety. Implementation of nurse behavior can be realize by hand washing and communicate is effective and complete. To evaluate the associated behaviors of implementing nurses can be done by supervision method by chief of the room or nursing supervisor. This study aims to determine the effect of interactive supervision training on improving the behavior of nurses in prevention of infection: hand washing & effective communication. Methods. The research is a quantitative research with a quasi-experimental design using pre & post test design with a control group. The sample in the study was 17 supervisor and 70 nurse nurses. Interventions carried out are interactive supervision training for chief of the room & team leader/PJ Shift. Results. The result of the study found difference in behavior of nurses on hand washing & SBAR communication before & after training (p value=0,000) Further analysis shows a good influence between interactive supervision training on improving nurse performance in hand washing & SBAR communication compliance (p value=0,000). Conclusion. Expected to he carried out in a interactive supervision of all implementing nurses in an effect to improve safety of patients.

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Tuohy, Dympna. "Student nurse–older person communication." Nurse Education Today 23, no. 1 (January 2003): 19–26. http://dx.doi.org/10.1016/s0260-6917(02)00160-0.

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Hamilton, Patti, Gretchen Gemeinhardt, Peggy Mancuso, Claire L. Sahlin, and Lea Ivy. "SBAR and Nurse-Physician Communication." Nursing Administration Quarterly 30, no. 3 (July 2006): 295–99. http://dx.doi.org/10.1097/00006216-200607000-00015.

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Unluturk, Mehmet S. "Advanced Nurse-Patient Communication System." Journal of Medical Systems 36, no. 4 (May 4, 2011): 2529–36. http://dx.doi.org/10.1007/s10916-011-9725-y.

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Peng, Yuhao, Nicholas E. Anton, Jackie Cha, Tomoko Mizota, Julie M. Hennings, Ryan Stambro, Megan A. Rendina, Katie Stanton, Dimitrios Stefanidis, and Denny Yu. "Do Objective Measures of Communication Predict Clinical Performance? – Application in Acute Care Trauma Simulation." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 62, no. 1 (September 2018): 588–92. http://dx.doi.org/10.1177/1541931218621134.

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Effective communication in healthcare is critical for effective patient care. This study explored communication in an acute care team simulation where medical students were asked to perform as the physician in charge to manage pre-and post-operative patients. Students’ speech was analyzed to determine differences according to communication receiver (i.e., student to nurse, student to patient). Statistical analyses revealed that speech ratio, speech intensity, and number of questions students asked to the nurse or patient were significantly different between communication receivers ( p<0.05). Furthermore, communications initiated by student to nurse contributed 34% of the total time, and 31% from student to patient. Lastly, students spoke 3% higher volume to patient than to nurse, 20% more questions were asked to nurse than to patient. Findings indicated an overall positive relationship between measured audio variables and performance.

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Downey, Debora, and Mary Beth Happ. "The Need for Nurse Training to Promote Improved Patient-Provider Communication for Patients With Complex Communication Needs." Perspectives on Augmentative and Alternative Communication 22, no. 2 (June 2013): 112–19. http://dx.doi.org/10.1044/aac22.2.112.

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Abstract Hospitalized patients across the age continuum often present with complex communication needs (CCN) due to motor, sensory, cognitive, and linguistic barriers they may experience during their admission. Although hospitals recognize the need to enhance communication to improve quality and safety for all patients, the emphasis has been primarily on improving ”care coordination” amongst the health care providers the patient encounters across all points of admission. Most hospitals have yet to focus on improving the patient-provider communication experience, especially for patients with CCN. However, this population no longer can be ignored, as new standards mandate efforts to improve communication for patients with CCN. Nurses, as the team members responsible for continuous care during hospital stays, and speech-language pathologists, as communication disorders specialists, are positioned distinctively to facilitate patient communication and prevent miscommunications between patients and care providers. This article highlights the need to enhance the patient-provider communication experience for patients with CCN. We review the state of nurse training for patients with CCN, discuss the role speech-language pathologists can play in developing and implementing nurse training protocols, and outline basic elements nurse training modules should include.

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Journal articles on the topic 'Nurse communication'

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