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Majer, Luděk. "Implementace Project Management Office." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224686.
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The diploma thesis consist of an overal view of the issue of project management and project management office topics. Also its functions and its place in an organization structure. In the first part (the theoretical part) of this work is defined the term project management and project management office. Basic functions and models are described. Next part is contains the analysis of the current state of project management in this company. The aim of this thesis is to suggest each stage of implementation of the project management office and its functions.
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Malegová, Emília. "Implementation of Project Management office." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-124934.
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The goal of my thesis is to describe Project management office, its functions; a structure and its place in an organization as well as assumptions for its right implementation in an orgnanization. A first and a second section of the thesis introduce project management and project management office as such. Basic functions and models are described. A third section deals with each stages of implementatation of the office with a particular focus on main analysis and documents. Trends in implementation of the office, main challenges and variables influencing project management office performance are described in fourth section. The informantion was assembled based on studies carried out in the last 7 years. The last section consists of research, analysis and documentation for the first stage of implementation process designed for a specific organization which is the main outcome of the thesis.
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Lloyd, Bruce. "The future of offices and office work : and the implications for organisational strategy." Thesis, London South Bank University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.245089.
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Alfadhl, Seiam S. "Designing the management systems for offices." Thesis, Loughborough University, 2011. https://dspace.lboro.ac.uk/2134/8500.
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An initial review of literature concerned with commercial and industrial office design indicated the need to research and develop a method for the design of the management systems of offices with the purpose of improving the operational effectiveness and alignment to strategy. In particular the literature review indicated that the application of lean methods, in non-manufacturing areas is comparatively rare. A critical review of the literature identified that Value Stream Mapping has been used to map mechanistic task activities, however, a need was identified for a new generation of Value Stream Mapping to map mixed mechanistic and organic task activities. To complement the literature survey and discover if there were significant variables (e.g. task uncertainty, interdependence, task complexity, mechanistic / organic structures, risk, task analysability etc) influencing office design, pilot studies were carried out in a mechanistic and organic office. Several additional variables were identified. From the pilot studies combined with the literature review a conceptual model was formulated which provides guidelines for managers enabling them to design the management systems fully taking all the variables into account. The conceptual model was then tested using a multiple case study design of two small consulting type offices that exhibited mixed mechanistic and organic characteristics. This resulted in an improved version of the model which was then further validated. This validation based upon the opinions of office managers focused mainly on identifying the practical usefulness of the model from an industrial perspective. Following the validation a final form of the model has been proposed in this research. It remains for future researchers to fully test the model by applying it in a wider range of offices. This study makes an explicit contribution to the redesign of offices as well as the utilisation of Value Stream Mapping to the mechanistic and the organic task activities within commercial and industrial offices.
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Morgan, Reece D. "An intranet for the Systems Management Curricular Office." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1997. http://handle.dtic.mil/100.2/ADA340442.
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Thesis (M.S. in Information Technology Management) Naval Postgraduate School, September 1997."September 1997." Thesis advisor(s): Suresh Sridhar, George Zolla. Includes bibliographical references (p. 93-95). Also available online.
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Foley, Mary, Laura Nicholson, and LMB Associates. "Office of Naval Research Total Force Manpower Management." Thesis, Monterey, California. Naval Postgraduate School, 2011. http://hdl.handle.net/10945/7063.
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EMBA Project ReportEXECUTIVE SUMMARY: As the Office of Naval Research continues to face external pressures to increase efficiency and reduce the size of its total workforce, the Command needs a more formalized, coordinated, proactive manpower management effort to effectively leverage its resources. This project compares internal, external and academic perspectives on total force manpower management to facilitate the development of a recommended Total Force Manpower Management construct. The research team identified five key needs from the internal interviews and developed a set of recommendations that, once implemented, will enable ONR to more strategically manage its total workforce. Key Need Recommendation ONR needs a centralized Total Force Manpower structure. Amend the ONR organization chart to create an Office of Manpower Management (OMM) reporting to the Talent Manager. ONR needs a current, reconciled total force database. Expand the data collected during the Zero Based Review to establish and maintain a Position Management Database (PMD) that can be reconciled with existing systems of record and feed the Intelligent Workbook. ONR needs a more strategic focus on Total Force Manpower. Expand the functions of the existing Talent Management Board (TMB) to provide policy guidance for total force manpower issues and coordinate with leadership to issue a Total Force Manpower Strategic Plan. ONR needs to maintain and improve the effective control elements of the current construct. Expand the Personnel Management Plan to include multi-year targets for all workforce types (total force). ONR needs to more formally leverage manpower expertise across the Command to ensure alignment, visibility, and communication. Establish a Position Management Board (PMB) to formalize the interactions between ONR’s total force subject matter experts and to provide a more defined review process for total force personnel decisions. The recommendations, summarized in Appendix A, propose alterations to ONR structures, processes, and data management tools. Implemented independently, any of the proposed recommendations can move ONR incrementally toward the desired end-state. Implemented together, these recommendations provide an integrated approach to manpower management that will allow the Command to more strategically align its human capital resources with the accomplishment of its mission.
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Simpson, Edward. "Assessment of facilities management performance." Thesis, University of Salford, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.341317.
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Murphy, Brendan Joseph. "Multimedia services in a distributed office." Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/13977.
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This thesis is concerned with the provision of multimedia services (involving voice, video, text and graphics) in an office environment. The office of the future is expected to comprise a heterogeneous collection of workstations and multimedia components (including fileservers, voice and video codecs, document scanners, laser printers, etc) interlinked by a high speed (digital) local area network. Every office is likely to have one or more connections to a public Integrated Services Digital Network (ISDN) providing integrated access (involving various types of traffic) to a very large number of subscribers. This thesis considers general issues relating to the design of such an office. Particular attention is given to the problem of the integration of media both at the network and user levels. Much of this discussion draws on practical experience gained during the Alvey Unison Project in which experimental multimedia offices were interconnected using a pilot ISDN. The architecture of the Unison network is discussed with particular reference to its suitability for the support of multimedia services. The bulk of this thesis is devoted to a description of the design and implementation of a number of prototype multimedia applications, and to an evaluation of their performance over the network. The handling of slow-scan video and high resolution images have been particular areas 01 interest. Much emphasis is placed on the problem of control in a distributed environment, and a model is presented for the management of control based on the use of a directory-like service. This model also provides a mechanism for locating an office service based on the name of the user to whom it belongs.
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Barzenji, Swara, and Henrik Andersson. "Kunskap och lärande mellan projekt : Project Knowledge Management Office." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-35443.
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I dagens kunskapsintensiva verksamheter finns det ett växande behov av att ta tillvara, sprida och skapa kunskap och lärande mellan projekt. Samtidigt har det blivit vanligare att verksamheten bedrivs i projektform, där arbetet sker i tidsgränsade projekt mot uppställda mål. Traditionellt sätt har projekt betraktats som engångsföreteelse som inte kommer att upprepas. Enligt den tanken finns ingen eller litet möjlighet till kunskapsspridning och lärande mellan projekten. Idag ses arbetet med kunskap och lärande mellan projekt som en möjlighet och även som en förutsättning för att verksamheten ska överleva på en alltmer konkurrensutsatt marknad. Detta konstaterande leder till uppsatsens syfte vilket är att beskriva kunskap och lärande mellan projekt och att emballera samt distribuera den vidare till framtida projekt. Empirin bygger på kvalitativa intervjuer hos sex projektverksamheter som utförts för att få en helhetsbild av verkligheten. Empirin tillsammans med teori och litteraturstudier är underlag till uppsatsens analys, där en funktion för kunskap och lärande mellan projekt diskuteras. I analysen beskrivs varför det behövs en funktion och hur den påverkar ledningen, projekten och verksamheten som helhet. Slutsatsen presenterar ett projektkontor som riktar sig mot kunskap och lärande mellan projekt för användning i medelstora projektverksamheter. Projektkontoret är en central opartisk enhet mellan projekt och ledning. Medarbetarna i projektkontoret medverkar vid projektens tollgates, beslutspunkterna under projektets livscykel samt utför en projektutvärdering vid projektets avslutning. Projektkontoret ska dokumentera information och kunskap som ska användas i andra pågående eller i framtida projekt. Uppsatsen avslutas med en diskussion om rekommendationer och implementering i en projektverksamhet samt författarnas reflektioner.In today's knowledge-intensive companies, there is a growing need to utilize, disseminate and create knowledge and learning between projects. Meanwhile, it has become common for companies to work in project basis, where the work is done in projects with time limits and against objectives. Traditionally projects have been considered as one-off exercise that will not be repeated. With that reflection there is no or little opportunity for knowledge sharing and learning between projects. Today the knowledge and learning between project works as an opportunity and also as a prerequisite for companies to survive in an increasingly competitive market. This finding leads to the thesis purpose, which is to collect the knowledge and learning between projects and to distribute it to future projects. Empirical data based on qualitative interviews with six project companies was carried out to obtain a view of reality. The empirical data together with theory and literary studies is the basis for the thesis’s analysis, in which a function of knowledge and learning between projects are discussed. It describes the need of a function and how it affects management, projects and the company as whole. The conclusion presents a project office that is aimed to handle knowledge and learning between projects for use in medium-sized project companies. Project office should be a central impartial unit between project and management. Employees in the project office are involved in the projects' tollgates, the decision points during the projects’ life cycle and performing a project evaluation at the end of the project. The project office will document the information and knowledge to be used in other contemporary future projects. The thesis concludes with a discussion of recommendations and implementation of a project office and the writer’s reflections.
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Seromo, M. "Academic excellence office in the faculty of management sciences." Tshwane University of Technology, 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001653.
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Introduction
In 2010, the Faculty of Management Sciences identified some of the root causes of student high
failure rate as: students under preparedness, wrong career choice, lack of academic support,
unexpected subjects such as accounting and statistics, written and oral communication and the
different teaching and learning style. Underachieving students spend more unduly years in the
system, they fail, repeat subjects and dropout causing concern for the university, faculty, and the
government. In view of these facts the declining faculty performance and high student failure rate
in the faculty of Management Sciences created a serious challenge that needed immediate
academic interventions.
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Murray, James. "Needs assessment for administrative office manager associate degree program in the Western Wisconsin Technical College district." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001murrayj.pdf.
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Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.
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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.
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Huckestein, Maria Luisa Sandoval. "Central office supervisor contributions within exemplary Texas school districts." Full text (PDF) from UMI/Dissertation Abstracts International Access restricted to users with UT Austin EID, 2002. http://wwwlib.umi.com/cr/utexas/fullcit?p3081091.
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Hirschheim, Rudolf A. "A social theoretic perspective on office automation." Thesis, London School of Economics and Political Science (University of London), 1985. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.262120.
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Noble, Faith. "Implementation strategies for integrated office information systems." Thesis, Sheffield Hallam University, 1993. http://shura.shu.ac.uk/19360/.
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This thesis is an investigation into the implementation of computer-based office information systems in organizations. The research methods employed are both qualitative and quantitative, and include fifteen case studies and a postal survey. A review of the literature and the case study research indicated that organizations are taking advantage of the integrative capacity of new technology in order to implement integrated office systems, but generally with little strategic focus or organizational change. A framework for the identification of strategic uses, based on information-processing theory, is presented, together with a discussion of their implications for organizational change. Implementation is both a rational and a political process. The thesis covers both aspects, reviewing the literature on the relationship between information technology and organizations to show that many of the consequences of implementation for the organization are non-deterministic and emerge fromn the process itself. Structuration theory is shown to be a means of unifying rational and interpretative perspectives on implementation. This analysis indicates the nature of the managerial problem and forms the basis for assessing prescriptive approaches to implementing office systems and managing change. An implementation strategy for integrated office systems is outlined, and the use of IT and office systems to design new organizations and the use of new approaches to implementing second- and third-order change are flagged up as areas requiring further empirical research.
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Siler, Elizabeth A. "How does beauty matter? An exploration of employee perceptions of office aesthetics." Amherst, Mass. : University of Massachusetts Amherst, 2009. http://scholarworks.umass.edu/open_access_dissertations/26/.
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Sokhanvar, Shahram. "Investigating the role of knowledge management at various maturity levels of project management office." Thesis, Queensland University of Technology, 2015. https://eprints.qut.edu.au/86529/1/Shahram_Sokhanvar_Thesis.pdf.
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This thesis is an exploratory study to scrutinise Project Knowledge Management in Project-Based Organisations, specifically in the Project Management Office (PMO). It is the first attempt to investigate the maturity of Project Management, from a Knowledge Management perspective. The findings of this study address multiple Knowledge Management processes and practices to both assess the level of Knowledge Management Maturity in PMOs, and improve the capability of Project Knowledge Management in Project-based Organisations. This research significantly contributes to bridge the current gap in the existing Project Management Maturity Models.
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Smith, Heather Alison. "User perceptions of technology and the office." Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.
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There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents and accounted for 80.4% of the variance. In Study 2 subjects perceived that they would choose technology significantly more often than non-technology for document preparation, information management, and communication, and non-technology significantly more often than technology for decision-making. In Study 3 it was found that users and the computer industry seem to share broadly similar views of the nature of the Ideal Office’. However, while users appeared to emphasize an enhanced version of existing systems current developments seem to have the potential to create radical changes in the way people work and live. In Study 4 evaluation of video presentations about two prototype computer systems suggested that user perceptions could be deployed to evaluate the suitability of computer systems for application in different situations. In Study 5 content analysis of media portrayal of the computer industry supported the idea that the perceptions of technology and the office held by both users and the computer industry can also be categorised according to the eight dimensions identified above - thus, showing some convergence between the findings of different studies using different methodological approaches. However, whereas the users regarded all the dimensions as of broadly similar importance, the computer industry as represented by journalists appeared to regard technical details and financial issues as paramount. The thesis highlights the role of understanding user perceptions when evaluating technology and considering office work.
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Gilkeson, John T. "DIGITAL SIGNALING PROCESSOR RESOURCE MANAGEMENT FOR SMALL OFFICE PHONE SYSTEMS." DigitalCommons@CalPoly, 2010. https://digitalcommons.calpoly.edu/theses/318.
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Contemporary small office phone systems are specialized computers that connect a variety of phones within the office and to the local phone company. These systems use digital signaling processors (DSPs) to convert signals from analog to digital and vice-versa. Many different types of applications run on the DSPs and different businesses have varying application needs. Given the systems have limited amounts of DSP resources and growing numbers of applications for a phone system, an administrator needs a way to configure the uses of resources based on their individual business needs.
This thesis provides an overview of a system for configuring resources on various types of DSP hardware some of which are removable and have differing tradeoffs between application uses. The system has to be able to change resource allocations while the phone system is running with minimal interruptions to calls. The configuration system needs to be designed to be flexible enough that new applications or DSP hardware could be supported without major changes to code.
This thesis presents a system that uses a database-driven model along with algorithms that optimize configuration of DSP hardware given the administrator’s individual application needs.
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White, Larraine Cecilia. "The management of organisational change through educational processes : new directions in the Australian Taxation Office." Thesis, The University of Sydney, 1995. https://hdl.handle.net/2123/26811.
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The Australian Taxation Office (ATO) is a large, public sector bureaucracy. Until the late 19705 it was a closed, uncommunicative environment, which rarely looked beyond itself for advice. As community pressures began to grow about tax fraud, and with a new Commissioner appointed in 1984, the ATO began to question its functions, operations and interactions. The Australian Public Service (APS) had already begun significant reforms, and the ATO found itself lacking in technology, service and taxpayer compliance. This thesis analyses the management of organisational change through educational processes in the ATO. Using an approach based on grounded theory, it ethnographically focuses on a new branch office, Towersfield, to explore the impact of such organisational factors as policy development, devolution, management programs and related change strategies on staff. The research peels away the 'contextual layers' of the APS and the ATO to reveal the Towersfield situation. In doing so it considers how such layers may free or restrain organisational actions. The research questions the manner in which 'education' is defined and explores the need to broaden and make more flexible the interactive patterns of ‘education' and educational processes. While it is demonstrated that many earlier theoretical positions about organisations may still be found in contemporary organisation or management theory, or in their related fields, this thesis identifies a theoretical gap and uses the data from the ATO to extend the work of three theoretical approaches. The result is the development of a flexible, three dimensional organisational model which integrates policy and educational processes.
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Srinivasan, Arunshankar. "Forensic information management system." Morgantown, W. Va. : [West Virginia University Libraries], 2004. https://etd.wvu.edu/etd/controller.jsp?moduleName=documentdata&jsp%5FetdId=3356.
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Thesis (M.S.)--West Virginia University, 2004.Title from document title page. Document formatted into pages; contains xii, 88 p. : ill. (some col.). Includes abstract. Includes bibliographical references (p. 87-88).
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Mac-Lean, Andres (Andres Felipe) 1959. "Introducing the concept of office supplies superstores in Chile." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9186.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2000.Also available online on DSpace at MIT.
Includes bibliographical references (leaf 88).
The concept of office supplies superstores doesn't exist in Chile. This thesis defines an entry strategy for this concept in Chile. The thesis is divided into two areas: 1. An analysis of the office supply industry in the USA mainly represented by Staples. This work is based on the application of the Delta Model. This part includes an analysis of the environment, a detail analysis of Staples (mission, organization, the store, business strategy, operations, marketing, expansion, web, acquisition and financial analysis) and a structural analysis of the industry (Porter's five-forces model.) 2. The second part of the thesis consists of a Business Plan to introduce such model in Chile by evaluating the following factors: the market, the competition, investment required, distribution strategy, operational plan, sales and marketing, exit strategies, risks and financial projections.
by Andres Mac-Lean.
M.B.A.
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Kooper, Laurence Stanley. "A composite information system for the Sloan Placement Office." Thesis, Massachusetts Institute of Technology, 1988. http://hdl.handle.net/1721.1/61048.
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Dimond, Stephen Hugh. "An investigation into the profitability of energy management in office buildings." Thesis, University of British Columbia, 1988. http://hdl.handle.net/2429/27694.
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This thesis examines the costs and benefits of energy management in office buildings and investigates the relationships between operating costs, space lease contracts, and building value.
Energy Management by building owners and managers begins with monitoring and analysing building energy use and continues by reducing energy consumption through operating procedure changes, equipment replacement and control, personnel training, and continued monitoring. The cost to complete energy management projects in 12 office buildings is analysed. The average, before tax, internal rate of return for the 12 energy management programs was 22.1%, on total expenditures of roughly $1,200,000.
Nine of the office buildings are publicly owned and occupied by the provincial government of B.C. The return on the investments in these buildings directly benefits the citizens of B.C. However, in the three privately owned and tenant occupied buildings, the owners have a less direct method of receiving the benefits due to net lease contracts with tenants, under which the tenants pay the energy costs and would normally receive the energy cost savings. If only the energy cost savings in vacant areas acrue to the owner, the after tax returns to the owner from the investments in energy management for the three privately owned buildings are all negative.
However, because building value is determined by the net income of a property, and net income is dependent on revenues and operating costs, a statistical analysis of revenues and costs was completed on a 140 building sample of office buildings in the Vancouver, B.C. metropolitan area. The results of that analysis provided support for the hypothesis that energy cost reductions could result in increased lease revenues at the time of lease expiries because tenants are concerned primarily about the total space cost, not the lease payment to the owner. In that case, the returns to the building owners were significantly improved, were all positive, and were as great as 80%.Business, Sauder School of
Real Estate Division
Graduate
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Antoniou, Charalambos J. (Charalambos Jean). "Using visual analytics to drive lean behavior in program management office." Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/43823.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Manufacturing Program at MIT, 2008.Includes bibliographical references (leaf 73).
Raytheon recently won a large order for one of its programs (Program X) leading to a doubling of monthly production. With a relatively larger order, Raytheon reduced the acquisition unit price to the customer. Thus, there is a burning platform to evaluate the current program assessment tools and ensure that the future assessment tools are adequate for a smooth production schedule. In addition, there is a need to create a more robust and automated manner of identifying risks and opportunities in the production process. The main approach is to use the Raytheon Six Sigma process (visualize, commit, prioritize, characterize, improve, and achieve) to solving major projects, which is similar to the original Six Sigma DMAIC process (define, measure, analyze, improve, control). Using the aforementioned process, this thesis explores whether introducing visual analytics and controls to the Program Management Office (PMO) can improve the overall communication between the PMO and the manufacturing work centers, and ultimately eliminate the various wastes and improve Program X's production process. In addition, this thesis examines if driving Lean behavior to the PMO, can indirectly drive Lean behavior across the manufacturing value chain leading to cost savings and increased productivity.
by Charalambos J. Antoniou.
S.M.
M.B.A.
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González, Mariela, and Felicia Johonston. "Diseño de una project management office (PMO) para methanex Chile limited." Tesis, Universidad de Chile, 2007. http://www.repositorio.uchile.cl/handle/2250/111268.
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Tesis para optar al grado de Magíster en Control de GestiónEn los tiempos actuales el proyecto es una herramienta válida para lograr los objetivos planteados en los planes estratégicos de la organización y lograr así la sustentabilidad en el tiempo, sin embargo no siempre se logra obtener un buen desempeño desde el punto de vista de plazos, recursos y expectativas de los clientes. Muchas organizaciones buscan mejorar sus prácticas desarrollando metodologías y procesos más rigurosos para abordar de mejor forma los proyectos. Dentro de estas muchas organizaciones que buscan mejorar sus procesos y lograr más eficiencia a través de una forma estructurada de gestión de proyectos se encuentra Methanex, ya que debido a su acelerado ritmo de crecimiento en el nivel de producción, debe ejecutar varios proyectos en forma simultánea, es así que nace la idea de formar la PMO (Project Management Office) de manera tal de homogeneizar procesos, definir procedimientos comunes, determinar diferentes metodologías para abordar las distintas áreas de conocimiento: nueve de acuerdo a la metodología PMI (Project Management Institute), se trata también de aprovechar las economías de escala y capitalizar lecciones aprendidas. Junto a lo anterior importante también es difundir herramientas, técnicas, métodos y capacitar para afianzar la cultura de Proyectos en la organización, gerenciar eficazmente la multiplicación del número de proyectos y su creciente complejidad son parte de los aspectos que justifican diseñar e implementar una PMO. El mayor beneficio que se persigue es hacer las cosas más fáciles.
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Hollis-Turner, Shairn Lorena. "Educating for employability in office environments." Thesis, Cape Peninsula University of Technology, 2015. http://hdl.handle.net/20.500.11838/1991.
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Diversity and transformation demands on higher education require that all universities of technology revisit and redesign their qualifications and curricula in order to meet the challenges facing the higher education system in the 21st century, and to align with the Higher Education Qualifications Sub-Framework. The study focused on the knowledge bases of the current and new Diplomas in Office Management curricula, and how these were aligned with the broader aim of enhancing the employability of graduates.
The problem investigated was the contribution of higher education to the work readiness of graduates within a diploma curriculum at a university of technology. This thesis argues that employability is enhanced by the programme and its content. The National Diploma in Office Management is currently being phased out, and a new programme, the Diploma in Office Management, is being developed. These two qualifications are the main focus of this thesis. Knowledge is considered an important component of modern societies, and thus the knowledge bases of the Office Management curricula can play a vital role in fostering the employability of graduates.
The theoretical framework draws on three dimensions of Maton’s Legitimation Code Theory. These dimensions are Autonomy, Semantics and Specialisation, which allow for the analysis of the Office Management curriculum to enable the researcher to develop an understanding of the knowledge base of service and professional knowledge bases of the curriculum. The recontextualisation processes for professional curricula involve the recontextualisation of work practices into academic subjects as well as the recontextualisation of disciplinary knowledge into applied subject areas. This process involves a series of knowledge translations involving choices and struggles, for example, to determine which disciplines are essential in a National Diploma Office Management curriculum. These choices of what makes different categories of knowledge practices legitimate, and the purposes and interests they serve are conceptualised in Legitimation Code Theory. The use of Legitimation Code Theory determined the multi-method approach used to include the views of graduates, employers and academics, who were able to bring their own experiences, expectations, concerns and perspectives into the research process. The methods of data collection included Delphi surveys, documentary data from minutes of DACUM and curriculum workshops, curricular documents and course material, third-year student and alumni surveys, and interview documentation with academics from international and local institutions. These sources were used to secure triangulation of data gathering. The Autonomy dimension of Legitimation Code Theory was drawn on to analyse the documentary and curricular data to examine the history, origin and mission of the Office Management curricula to determine who decided on the knowledge bases of the curricula. The Delphi survey was designed to determine the knowledge areas which form the basis of the Office Management curricula, and to obtain additional content which had been omitted from the current curriculum to assist with the recurriculation of the new Diploma in Office Management. The data from the Delphi surveys, curricular and documentary data and interview data, were analysed by drawing on the Semantic dimension of Legitimation Code Theory to examine the content and knowledge areas which give the Office Management curricula meaning. The design of the Delphi survey also aimed to determine the attributes necessary for the role of the office administrator. The analysis of data produced from a variety of sources utilising the dimensions of the Legitimation Code Theory established that the knowledge base of office management work is that of professional service and support. The findings show that the Office Management curricula focus on technical and highly practical and contextual components with less emphasis given to the significant role of the linguistic knowledge base. Language, writing and oral communication skills are the foundation of the work of office administrators and office managers who are required to communicate at all levels of the organisation with employees and senior staff, and between the company and its stakeholders. The workplace demands of the field of information technology are continuously changing, and focusing on the “technology” without focusing on the communication knowledge principles that support this technology, gives evidence of what Maton calls knowledge blindness in the curriculum. This harks to when the focus on the mechanics of typing and shorthand caused the work of secretaries to become underrated as the focus was not on the multiple and complex literacies associated with this work. A solid disciplinary core of communication theory and a sound knowledge of business communication genres and technical communication are essential for graduates. This will provide graduates with the complex knowledge they will need to draw on to cope with the demands of the dynamic workplace, changing technology and society, and an unknown future.
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Ng, Hang-yi. "An internet integration system design for housing management case study on HKHA District Tenancy Management Office /." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B42577421.
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Sifunda, Pindiwe. "The development of a business model for the national intellectual property management office." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/974.
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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: Many countries recognise the importance of realising economic growth through the exploitation of research outputs culminating from publicly financed institutions. At the forefront of these countries is the United States of America which has seen increased commercialisation efforts made by its universities since the passing of its Intellectual Property (IP) legislation, the Bayh-Dole Act in the 1980s. The Act assigned IP rights to public institutions. Most countries have since followed suit and SA is likewise in the process of adopting similar legislation, namely the Intellectual Property Rights Bill (IPR Bill). The Department of Science and Technology (DST), which is responsible for growing the knowledge base of the country, guided by the National R&D Strategy adopted in 2002, has developed a framework for IP rights emanating from publicly financed research. This will form the basis for IPR legislation, which is currently under review by Parliament. The legislation is similar to that adopted in the USA, with due consideration for local content. It also assigns IP rights emanating from publicly financed research to the recipient entities, that is, public institutions and small businesses. The legislation aims to stimulate inter alia a culture of patenting by public institutions. This has the potential to increase the commercialisation of these research outputs, as evidenced in other countries. The abovementioned legislation refers to the establishment of a national agency, the National IP Management Office (NIPMO), which will have the responsibility of undertaking the administrative function set out in the legislation. This paper investigates a business model, as well as an institutional framework for NIPMO, taking into account the challenges of IP management in SA and abroad. Desktop research was carried out for a better understanding of the status quo in the IP management landscape, both locally and abroad. This was followed by primary research by means of interviews in order to gain insight into the nature of local IP management offices, the challenges they are faced with and also the expectations of the planned National IP Management Office. The literature survey indicated that many countries have come to realise the importance of developing their economies through exploitation of publicly financed research outputs. Most countries have since adopted IPR legislation to enable public research institutions to manage their IP, and commercialise their research outputs. There are still challenges faced by this system, which are similar across countries. These range from the financing required for the management and running of these office, limited capacity, and also traditional mindsets of researchers in putting greater value on publications than on patents. Exploiting the information gathered, an environmental analysis in the form of SWOT and stakeholder analyses was carried out, which culminated in the development of a business model and a governance model. Some of the key recommendations that have been made in this study include the following: NIPMO should follow the proposed business model which outlines the different number of expertise and services that should be provided to ensure the sustainable administering of the IPR legislation. In order to be able to provide a much needed service and be accessible to the institutional technology transfer offices (TTOs), NIPMO should set up provincial offices to better assist the under-capacitated TTOs, as well as institutions without TTOs. As skills are being developed in the area of IP Management, it should be considered to roll-out these regional offices incrementally, starting with areas that are in most need of these services, namely Kwa-Zulu Natal and the Eastern Cape. NIPMO should play a major role in monitoring and evaluating the implementation and the impact of the new legislation on the innovativeness of the country’s research environment.
AFRIKAANSE OPSOMMING: Baie lande besef die belangrikheid van die verwesenliking van ekonomiese groei deur die benutting van navorsingsuitsette wat van staatsgefinansierde instellings afkomstig is. Die Verenigde State van Amerika (VSA) is aan die voorpunt van hierdie lande, met toenemende kommersialisering deur hierdie land se universiteite sedert die wetgewing oor Intellektuele Eiendom (IE) by wyse van die Bayh-Dole-wet in die 1980’s goedgekeur is. Hierdie wet het IE-regte aan regeringsinstellings toegeken. Die meeste lande het hierdie voorbeeld gevolg, en ook Suid-Afrika is tans besig om soortgelyke wetgewing goed te keur, naamlik die Wetsontwerp op Intellektuele Eiendomsregte (IER-wetsontwerp). Die Departement van Wetenskap en Tegnologie (DWT), wat verantwoordelik is vir die uitbreiding van die land se kennisbasis en deur die Nasionale Navorsings- en Ontwikkelingstrategie wat in 2002 goedgekeur is, gerig word, het ’n raamwerk vir IE-regte wat uit staatsgefinansierde navorsing afkomstig is, ontwikkel. Dít sal die grondslag vorm van IER-wetgewing en die IER-wetsontwerp, wat tans deur die Parlement in hersiening geneem word. Die wetgewing stem ooreen met dít wat in die VSA goedgekeur is, en skenk behoorlike oorweging aan plaaslike inhoud. Dit ken ook IE-regte wat uit staatsgefinansierde navorsing afkomstig is, aan die ontvangerentiteite, naamlik staatsinstellings en klein besighede, toe. Die wetgewing is daarop gemik om onder andere ’n kultuur van patentering deur staatsinstellings te stimuleer. Dit bied die moontlikheid van verhoogde kommersialisering van hierdie navorsingsuitsette, soos in ander lande aangetoon. Die bogenoemde wetgewing verwys na die stigting van ’n nasionale agentskap, die Nasionale IE-bestuurskantoor (NIMPO), wat daarvoor verantwoordelik sal wees om die administratiewe funksie, soos in die wetgewing gestipuleer, uit te voer. Hierdie tesis ondersoek ’n sakemodel asook ’n institusionele raamwerk vir NIPMO, wat die uitdagings van IE-bestuur in Suid-Afrika en in die buiteland in aanmerking neem. Literatuur oor die onderwerp is ondersoek om beter begrip van die status quo in die terrein van IE-bestuur, sowel plaaslik as in die buiteland, te verkry. Hierna het primêre navorsing deur middel van onderhoude gevolg, ten einde insig in die aard van plaaslike IE-bestuurskantore, die uitdagings waarvoor hulle te staan kom en ook die verwagtinge van die beplande NIMPO te verkry. Die literatuuroorsig het getoon dat baie lande die belangrikheid van die ontwikkeling van hul ekonomieë deur die benutting van staatsgefinansierde navorsingsuitsette besef. Die meeste lande het intussen IER-wetgewing goedgekeur ten einde staatsnavorsingsinstellings in staat te stel om hul IE te bestuur, en om hul navorsingsuitsette te kommersialiseer. Hierdie stelsel kom steeds voor uitdagings te staan, soos ook die geval in ander lande. Hierdie uitdagings wissel van die finansiering wat nodig is vir die bestuur en werking van hierdie kantore en beperkte kapasiteit tot ’n tradisionele ingesteldheid van navorsers om groter waarde op publikasies as op patente te plaas. Op grond van die inligting wat ingesamel is, is ’n omgewingsontleding in die vorm van SWOT- en belanghebberontledings uitgevoer, wat tot die ontwikkeling van ’n sake- en ’n beheermodel gelei het. Op grond van die ontledings is belangrike aanbevelings gemaak, wat die volgende insluit: NIPMO moet die voorgestelde sakemodel volg, wat die hoeveelheid kundigheid en dienste stipuleer wat nodig is om die volhoubare uitvoering van die IER-wetgewing te verseker. Ten einde in staat te wees om ’n uiters noodsaaklike diens te verskaf en vir die institusionele tegnologie-oordragkantore (TOK’s) toeganklik te wees, moet NIPMO provinsiale kantore stig om TOK’s met ’n lae kapasiteit asook instellings sonder TOK’s beter te kan bystaan. Aangesien vaardighede in die veld van EI-bestuur nog ontwikkel word, moet oorweging daaraan geskenk word om hierdie streekskantore toenemend van stapel te laat loop deur te begin by gebiede wat hierdie dienste die nodigste het, soos Kwa-Zulu Natal en die Oos-Kaap. NIPMO moet ’n belangrike rol in die monitering en evaluering van die implementering en die impak van die nuwe wetgewing op die vernuwende aard van die land se navorsingsomgewing speel.
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Mohamed, Raja Malik. "Designing a methodology for an office communication and information system for executives in the Malaysian public sector : the case of the Prime Minister's Office." Thesis, Aston University, 1990. http://publications.aston.ac.uk/10882/.
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Modern managers are under tremendous pressure in attempting to fulfil a profoundly complex managerial task, that of handling information resources. Information management, an intricate process requiring a high measure of human cognition and discernment, involves matching a manager's lack of information processing capacity against his information needs, with voluminous information at his disposal. The nature of the task will undoubtedly become more complex in the case of a large organisation. Management of large-scale organisations is therefore an exceedingly challenging prospect for any manager to be faced with. A system that supports executive information needs will help reduce managerial and informational mismatches. In the context of the Malaysian public sector, the task of overall management lies with the Prime Minister and the Cabinet. The Prime Minister's Office is presently supporting the Prime Minister's information and managerial needs, although not without various shortcomings. The rigid formalised structure predominant of the Malaysian public sector, so opposed to dynamic treatment of problematic issues as faced by that sector, further escalates the managerial and organisational problem of coping with a state of complexity. The principal features of the research are twofold: the development of a methodology for diagnosing the `problem organisation' and the design of an office system. The methodological development is done in the context of the Malaysian public sector, and aims at understanding the complexity of its communication and control situation. The outcome is a viable model of the public sector. `Design', on the other hand, is developing a syntax or language for office systems which provides an alternative to current views on office systems. The design is done with reference to, rather than for, the Prime Minister's Office. The desirable outcome will be an office model called Office Communication and Information System (OCIS). The application of the cybernetic methodology and framework is intended as an aid to understand real world problems in the area of management of large-scale organisations. Improving managerial and organisational performance in cybernetic terms is a result of proficient design of organisational communication and control.
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Mora, Salcedo Juan. "Study of standardization of planning process in a Project Management Office (PMO)." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27259.
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This thesis is about the standardization of the planning phase in a project management office (PMO). The purpose of the research is to find the way to standardize the planning phase in PMO. This purpose is motivated by the relevance of planning phase in projects. Planning is about to forecast, and the consequences of a bad forecasting can be critical for the developing of the project. The research question of the study is the following one:➢ How can the planning phase be standardized in a Project Management Office?To answer this question five interviews have been performed. The interviewees were senior project managers from different companies in Sweden. In order to keep the confidentiality, the names of the managers and the companies which they belong to are omitted. A literature review has been done to set up a theoretical framework and validate the results from the interviews. The study concludes that the only part in planning which can be easily standardized is the work breakdown structure. The results showed that standardization of planning phase as a whole is a big challenge for PMO and also that specialization helps in great measure the standardization of planning.
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Davies, Martin Noel. "An integrated approach to modelling office processes in corporate systems." Thesis, Lancaster University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389863.
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Voth, Craig J. "Selecting a method to gather management information for the Naval Plant Representative Office after conversion to a Defense Plant Representative Office." Thesis, Monterey, California. Naval Postgraduate School, 1991. http://hdl.handle.net/10945/28521.
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Langdon, Neville (Neville Derrick). "Demonstrating the value of implementing an enterprise programme office (EPO) : a South African study." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50312.
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Thesis (MBA)--Stellenbosch University, 2005.ENGLISH ABSTRACT: This mini study project reviews the experiences of implementing an Enterprise Programme Office (EPD). The reason for the implementation, as well as the alignment of the structure and role of the EPD is reviewed in a literature research as well as an empirical study of eight large listed South African companies. The study attempts to establish whether the value of the EPO exceeds the cost of the EPD and whether the type of EPD implemented impacts on the success of the initiative. Strong . executive support and a formalised change management prógramme are highlighted as important prerequisites for success. An approach to measure the success of the implementation is discussed as part ofthe literature research. The implementation of an EPD is not simple. Understanding this at the conceptual stage will ensure that the business will not underestimate the size, complexity and impact on the business. If this is acknowledged, inclusion of a formal change management process will be readily supported and the level of budget and skills allocated is more likely to be appropriate. The strong correlation between EPD effectiveness and the success of individual projects or projects within a programme, as established in the KPMG Project Management Survey (2002:3) indicates a strong business case for building an effective EPD. The mini study project is able to confirm that the value of having an EPD does exceed the cost of implementing and running the EPD, within the confines of this study. The implementation of an effective EPD provides the business with a vehicle to implement their key initiatives, using a formal process that significantly reduces the risk of failure.
AFRIKAANSE OPSOMMING: Hierdie mini-studieprojek neem die resultate van die implementering van 'n Ondernemingsprojek-kantoor (OPK) in oënskou. Die rede vir die implementering, asook die posisionering van die struktuur en rol van die OPK word ondersoek by wyse van 'n literatuurstudie, sowel as 'n empiriese studie van agt groot gelyste Suid- Afrikaanse maatskappye. Die studie poog om te bepaal of die waarde van die OPK die koste van die OPK oortref en of die tipe OPK wat geïmplementeer word die sukses van die inisiatief beïnvloed. Die volgehoue ondersteuning van die uitvoerende bestuur sowel as 'n formele veranderingsbestuursprogram word vooropgestel as belangrike voorvereistes vir sukses. 'n Benadering wat die sukses van die implementering meet, word as deel van die literatuurstudie bespreek. Die implementering van 'n OPK is nie so eenvoudig nie. Dis belangrik dat dit reeds tydens die koseptualiseringsfase in gedagte gehou word ten einde te verseker dat die omvang, kompleksiteit en impak op die besigheid nie onderskat word nie. Indien dit aanvaar word, sal die insluiting van 'n formele veranderingsbestuursproses geredelik ondersteun word en die standaard van begroting en vaardighede wat toegewys word, neig om meer gepas te wees. Die sterk onderlinge afhanklikheid tussen die effektiwiteit van die OPK en die sukses van individuele projekte binne 'n program, soos vasgestel is met die KPMG Projekbestuur Ondersoek (2002:3), dui op 'n sterk besigheidsaak ten gunste van die daarstelling van 'n effektiewe OPK. Die mini-studieprojek kan, binne die beperkinge van die studie, bevestig dat die waarde van die vestiging van 'n OPK, die koste van implementering en bestuur van die OPK oortref. Die implementering van 'n effektiewe OPK voorsien besigheid van 'n medium om hulle sleutel inisiatiewe te implementeer deur gebruik te maak van 'n formele proses wat die risiko van mislukking aansienlik verminder.
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Zubler, Susanne [Verfasser]. "The adoption of management accounting at the federal employment office / Susanne Zubler." Vallendar : WHU - Otto Beisheim School of Management, 2012. http://d-nb.info/1024759334/34.
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Lam, Pui-fong Kat, and 林珮芳. "Indoor air quality management: a case study in Hong Kong office buildings." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B31255899.
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Blackwelder, Reid B. "Anemia, Office Orthopedics, Pediatric Orthopedics, Menopause and DUB, Pain Management, and others." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etsu-works/6967.
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Lusk, Donna L. "Corporate Facility Management Case Study: Managing Intra-Office Churn in Limited Space." University of Akron / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=akron1447150379.
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Bourne, Alan. "Human resource management, employee attitudes and business performance in Post Office Ltd." Thesis, Aston University, 2007. http://publications.aston.ac.uk/10893/.
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Whilst a consistent link between the adoption of human resource management (HRM) practices by organisations and their performance has been confirmed by numerous studies, there is a need for greater understanding of why such effects occur. Recently, the attention of researchers has shifted towards understanding the so-called ‘black box’ linking HRM and business performance. This study focuses on this area of research by testing processes through which HRM may affect performance, in particular the process of HR implementation, mediation mechanisms, and fit with internal and external boundary conditions. This research was based on a sample of 136 Post Office branches in the UK and investigated the role of HR implementation, employee attitudes and competitive environment. The study revealed that HR implementation, a climate for service, job satisfaction and effective organisational commitment predicted independent measures of economic and service performance in branches. Employee attitudes moderated the relationship between implemented HRM and service performance, and both job satisfaction and commitment were found to mediate relationships between a climate for service and service performance. Finally, relative levels of competition faced by branches moderated the relationship between employee attitudes and sales. The findings demonstrate how the process of HR implementation, interactions with employee attitudes and moderation by external competition all influence the impact of HR systems on service and economic performance outcomes. These results illustrate the need for greater attention to processes of internal and external fit within HRM research in order to develop theory relating to why HR systems affect performance.
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Hall, Matthew. "Knowledge management and the codification of knowledge in the UK Post Office." Thesis, n.p, 2001. http://ethos.bl.uk/.
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Wang, Chia-Chi. "Online solicitation management system for the Office of Technology Transfer and Commercialization." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2950.
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The Online Solicitation Management System (OSMS) is a web-based system designed for California State University, San Bernardino's Office of Technology Transfer and Commercialization (OTTC) to run grant proposal solicitations more efficiently. The system accepts grant proposals, finds the best matched evaluators, calculates evaluation scores, and generated reports. Users in the system are divided into five (5) different roles: system administrator, program officer, staff, evaluator and applicant.
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Turner, Kendra M. "Impact of Change Management on Employee Behavior in a University Administrative Office." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3547.
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This qualitative case study focused on the effect of a system implementation upgrade on employees' job performance within a central administration department of a major research university in the Southern United States. Review of literature revealed a lack of a specific model or process for system implementation upgrades and its impact on employees' performance in a university administrative office. Guided by Kotter's research on change management models, the research questions examined the attitudes and behaviors of employees involved with the business process project. Data collection was through purposeful sampling and face-to-face interviews with 11 employees. Data were analyzed through pattern-matching technique. The findings were that employees initially felt positive about being a part of the business process project. During the project, employees actually experienced (a) a lack of training, which employees advised to management was very important to a new process; (b) no definitive assistance and a lack of communication for individual concerns; (c) management's increased job duties and responsibilities without increased income; and (d) feeling unvalued in employee meetings. The implications for social change include the potential for positive employee behavior in colleges and universities when management is considering a change model or process involving employees in a system implementation during organizational change.
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Price, Todd. "Patient Satisfaction Management in Office Visits and Telehealth in Health Care Technology." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5032.
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Telehealth and remote medical treatments have begun to be more commonly used in healthcare systems. Researchers have theorized that providers' abilities to treat patients are not directly tied to the proximity of the patient to the doctor, but by the identification and treatment of the patient's symptoms. Although the treatment and cure rates are being established within individual health systems and professional medical associations, empirical research is lacking regarding patient satisfaction with this remote treatment situation. The purpose of this quantitative study was to address this gap by examining satisfaction ratings of patients between virtual provider visits and face-to-face provider visits. The Clinician & Group Survey developed by the Consumer Assessment of Health Care Providers and Systems (CAHPS), through the United States government department, Agency for Health Care Research and Quality, measured patient satisfaction. Data from health care patients in the United States (N=8854) were randomly selected from the CAHPS data set containing 457,418 encounters. Of this number, 4,427 unique patient encounters were with face-to-face health care visits and 4,427 unique patient encounters were with telehealth providers. The ANOVA results showed no significant differences in patient satisfaction management between the availability of providers to meet face-to-face with patients who met with providers in a telehealth setting. Possible social change implications are a shift from face-to-face visits to virtual visits structured in the need to shift all patients from the standard office visit system to the on-demand network opportunity that virtual telehealth and mobile commerce health care offers to allow the benefit of technology to assist these patients.
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Eberlein, John A. (John Arthur). "Technology transfer at MIT : an analysis of the technology licensing office." Thesis, Massachusetts Institute of Technology, 1989. http://hdl.handle.net/1721.1/14311.
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Chalykoff, John. "Computer-aided performance monitoring of employees in large-volume office operations." Thesis, Massachusetts Institute of Technology, 1987. https://hdl.handle.net/1721.1/122307.
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Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1988.Bibliography: leaves 182-188.
by John Chalykoff.
Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 1988.
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Huml, Kathy Pederson. "Intelligent Data Object Management System (IDOMS)." Thesis, Kansas State University, 1986. http://hdl.handle.net/2097/9918.
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Jackson, Sheryl D. "A study of required procedures in an ELCA church office." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998jacksons.pdf.
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Tang, Wai-ming Gilbert. "A critical assessment of the impact of professional property management on office building leasing." Click to view the E-thesis via HKUTO, 2002. http://sunzi.lib.hku.hk/hkuto/record/B42576994.
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Roth, George Lothar. "In search of the paperless office : the structuring waves of technological change." Thesis, Massachusetts Institute of Technology, 1993. http://hdl.handle.net/1721.1/12654.
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Saleh, Ari, and Marvin Munoz. "Knowledge transfer in smart office environment." Thesis, KTH, Fastigheter och byggande, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-231598.
Full textAbstract:
Knowledge has come to be regarded as an important strategic asset for organizations. This asset is something that companies want to take advantage of in their office environments. With the growing integration of IoT solutions in office environments, underlaying the so-called smart offices, knowledge transfer in these environments has been affected. The new technology can contribute to an improvement of previous means of transferring knowledge or introducing new approaches to knowledge transfer. This study addresses how organizations with smart offices gain access to knowledge through knowledge transfer. As this study investigates an area that is quite new, the goal has been to study comprehensively how knowledge transfer occurs in a selected smart office concept. To fulfill the purpose of the study, an interview study has been conducted on two companies that currently use the smart office concept. The study has presented processes, models and factors for knowledge transfer. Based on the processes, models of knowledge transfer and its influencing factors, an analysis and identification of knowledge transfer in smart offices has been presented. The empirical material has been gathered through interviews with those in charge of the chosen companies. The result of the empirical data collection shows that the various tools in the smart office environment investigated contribute to improved knowledge transfer through increased trust, collaboration and spontaneous interactions between colleagues. In the analysis, it has also been stated that the increasing integration of smart office features will lead to an increase in the development of the various features which in turn could affect knowledge transfer within organizations.Kunskap har kommit att bli ansedd som en viktig strategisk tillgång för organisationer. Denna tillgång är något som företag vill ta vara på i deras arbets-och kontorsmiljöer. Med den växande integrering av IoT lösningar i kontorsmiljöer, så kallade smarta kontor har kunskapsöverföringen i dessa miljöer påverkas. Den nya tekniken kan bidra till en förbättring på tidigare medel att föra över kunskap eller komma med nya tillvägagångssätt till kunskapsöverföring. Denna studie adresserar hur organisationer med smarta kontor får tillgång till kunskap genom kunskapsöverföring. Då denna studie undersöker ett område som är ganska nytt så har målet varit att studera övergripligt hur kunskapsöverföring sker på ett utvalt koncept av smarta kontor. För att uppfylla syftet med studien har en intervjustudie genomförts på två företag som i dagsläget använder sig av konceptet. I studien har processer, modeller och faktorer för kunskapsöverföring presenterats. Utifrån de processer och modeller för kunskapsöverföring och dess påverkande faktorer har en analys och identifiering av kunskapsöverföring inom smarta kontor presenterats. Det empiriska materialet har inhämtats via intervjuer med ansvariga på de valda företagen. Resultatet från den empiriska datainsamlingen visar att de olika verktyg i den smarta kontorsmiljön som undersöktes bidrar till förbättrad kunskapsöverföring genom en ökad tillit, samarbete och spontana interaktioner mellan kollegor. I analysen så har det även framförts att den ökande integrationen av smarta kontorsverktyg kommer leda till en ökning av utvecklingen på de olika verktyg som i sin tur kan påverka kunskapsöverföring inom organisationer.