Academic literature on the topic 'Office of Citizen Complaints'

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Journal articles on the topic "Office of Citizen Complaints"

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Hickman, Matthew J. "Validity of Officer Self-Reported Citizen Complaints." Police Quarterly 10, no. 3 (September 2007): 332–41. http://dx.doi.org/10.1177/1098611106294760.

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Lersch, Kim Michelle. "Are Citizen Complaints Just Another Measure of Officer Productivity? An Analysis of Citizen Complaints and Officer Activity Measures." Police Practice and Research 3, no. 2 (January 1, 2002): 135–47. http://dx.doi.org/10.1080/15614260290033639.

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Minelli, Alessandro, and Renato Ruffini. "Citizen feedback as a tool for continuous improvement in local bodies." International Journal of Public Sector Management 31, no. 1 (January 8, 2018): 46–64. http://dx.doi.org/10.1108/ijpsm-01-2017-0010.

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Purpose The purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall and specific performance of public services. The main research questions are: Can citizen complaints analysis be a useful planning tool in the public sector? What can public managers learn from citizen feedback? Design/methodology/approach Applying an empirical approach (Yin, 2005), the multiple case studies treated in the paper aim to clarify a series of decisions (particularly, why feedback is not used to its maximum potential). The overall design includes a defined set of questions, and the research protocol includes data retrieval, collection and analysis. A new cataloging model is proposed to homogenize the spectrum of analysis. This model is intended to create a parallel between two local bodies different in size, mission, and complexity, but which have front office facilities and are in the same territory and have the same potential target population. Findings In total, 698 complaints and 183 corrective or preventive actions were analyzed. Public managers’ attention seems to focus on technical or normative issues rather than on aspects of public services. This may be explained by the lack of funds for training, the scarce use of relational and human capital development leverage, and the concomitant necessity to guarantee at least the same level of services as provided in previous years, confirming the “Blame the rich and credit the poor” mantra. Originality/value This paper offers a strategic approach to learning from citizen’s feedback that other scholars or practitioners have not yet provided. There are many academic studies on customer feedback as a continuous improvement tool for the private sector, but few for public administration.
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T, Mekala, Devakar B, Govindhasamy P, and Nishkal Kanna B. "Identifying the unauthorized user in e-government compliant system using valid proofs." International Journal of Engineering & Technology 7, no. 2.26 (May 7, 2018): 40. http://dx.doi.org/10.14419/ijet.v7i2.26.12531.

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Citizens of our country face municipal complications like Street damage, Street cleaning, Garbage bin overflowing, light post damage, wa-ter outage etc. They started to register their complaints with advanced technologies. The complaint registration has many ways to file their complaints, it makes easier to register the complaint and saves our time. To solve these types of complications, we are going to implement a web application that helps the people to intimate about their issues directly to the government officer. So when the people iden-tify any complications in the city`s environment then, the government officer will solve the complications through his web portal. This will minimize time as well as money to go to an office for complaint registration. If the problem solved by those subjective then user will get the problem solved message. Otherwise, the problem will be again send to higher authorities to take action about it. The message alert will hap-pens repeatedly until the problem gets solve. Only the authorized persons have the rights to create the account by using aadhar card etc.
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Moore, John E. "STANLEY V. ANDERSON." PS: Political Science & Politics 43, no. 01 (January 2010): 164–65. http://dx.doi.org/10.1017/s1049096510990872.

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Stan Anderson died unexpectedly while out for an afternoon walk on May 26, 2009. If I set out to design a model civil society, Stan would be my model citizen. At every nexus in the life of a community—family, friends, workplace, and civic institutions—Stan's instincts were to care and to contribute. For 30 years a member of the political science faculty at the Santa Barbara campus of the University of California, he was a leading authority on, and advocate for, American applications of the (Scandinavian) office of ombudsman. If that term for an official who handles citizens' complaints is no longer foreign in the United States, it is largely because of Stan Anderson.
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Briody, Michael, and Tim Prenzler. "The New Zealand Police Early Intervention System: A review of implementation and impact issues." International Journal of Police Science & Management 22, no. 3 (July 2, 2020): 297–307. http://dx.doi.org/10.1177/1461355720931891.

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This paper examines the implementation process and impacts of an Early Intervention System (EIS) introduced into the New Zealand Police in 2013. The system was associated with large reductions in complaints of 72.5% against target employees ( N = 526), but without this clearly translating into reductions in the overall number of complaints. The New Zealand case also highlighted the issue of the different potential uses of early intervention. Should the priority be officer welfare or the more usual aim of improving officer conduct, police–citizen relations and public confidence in police? The authors argue that the traditional focus on reducing adverse incidents between police and citizens, with public complaints as a major guide and measure, should have at least equal weight in an EIS that is part of a comprehensive state-of-the-art police integrity management system. The paper also highlights the need for detailed publicly accessible data to ensure accountability of investments in integrity strategies.
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Hollander, Craig B. "“The Citizen Complains”: Federal Compensation for Property Lost in the War of 1812." Law and History Review 38, no. 4 (October 21, 2019): 659–98. http://dx.doi.org/10.1017/s0738248019000439.

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This article describes the federal government's little-known effort to remunerate civilians who lost private property during the War of 1812. It shows how wartime “sufferers” pressured their congressional representatives for redress. In response, their representatives created a new federal office to adjudicate claims for lost property. But this office quickly came under scrutiny for making allegedly erroneous disbursements. Although Congress curtailed the office's power, representatives of the claimants continued to push for a more generous policy. To garner more free state support, they pointed out that officials had sought indemnities for the slaves the British had liberated during the war, but not for other forms of lost property. To remedy this preferential treatment, most northern congressmen began to support enacting a more generous compensation policy. In response, southerners demanded payment for slaves who had been lost in the war. Ultimately, northerners joined with the representatives of the sufferers from the South to pass a new law. However, this law only offered remuneration for buildings, which, in effect, tabled the discussion over slavery. This article therefore reveals how legislators employed the politics of slavery to build a coalition to create a law, which, in turn, was limited by those same politics.
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Faber, Jacob William, and Jessica Rose Kalbfeld. "Complaining While Black: Racial Disparities in the Adjudication of Complaints against the Police." City & Community 18, no. 3 (September 2019): 1028–67. http://dx.doi.org/10.1111/cico.12388.

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Reports of citizen complaints of police misconduct often note that officers are rarely disciplined for alleged misconduct. The perception of little officer accountability contributes to widespread distrust of law enforcement in communities of color. This project investigates how race and segregation shape the outcomes of allegations made against the Chicago Police Department (CPD) between 2011 and 2014. We find that complaints by black and Latino citizens and against white officers are less likely to be sustained. We show neighborhood context interacts with complainant characteristics: Incidents alleged by white citizens in high–crime and predominantly black neighborhoods are more likely to be sustained. These findings provide context for understanding tensions between communities of color and the CPD. These results are consistent with theories that individual and institutional actors prioritize white victimhood and reflect the neighborhood effects literature stressing the interaction between individual and contextual factors in shaping outcomes.
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Kinnaird, Brian A. "Exploring Liability Profiles: A Proximate Cause Analysis of Police Misconduct: Part II." International Journal of Police Science & Management 9, no. 3 (September 2007): 201–13. http://dx.doi.org/10.1350/ijps.2007.9.3.201.

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Recent history shows that a significant number of citizens, internationally, are now seeking litigation against police agencies when law enforcement officers violate their civil rights. Often the events that precede complaints occur due to poor policy, training and early warning by law enforcement agencies. Hence, this study analysed past policies and training procedures that were in effect for the San Francisco, California Police Department (SFPD) during 1998, to determine if there was any liability of risk following evidence of officer misconduct. Mixed methodology, using a descriptive quantitative approach and based on a historical design, was used to determine whether or not the SFPD had appropriate policies, training, and control measures in place to minimise potential citizen complaints against officers that could have led to misconduct allegations and, ultimately, civil litigation. Results showed that SFPD policies, recruit and in-service training and early warning system measures resulted in a lower number of substantiated complaints of officer misconduct based upon clear policy, appropriate training, and deployed early warning system measures. Consequently, the findings suggested that the SFPD created a lower liability profile in respect to random versus non-random risks required in court to explain a department's position relative to their risk management of officer misconduct.
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Friedery, Reka. "Promoting Democracy through the Work of the EU Ombudsman." Review of European Affairs 4, no. 1 (2020): 5–16. http://dx.doi.org/10.51149/roea.1.2020.1.

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The EU is in an economic, social and political crisis, and there are vital expectations to enhance and restore trust, openness and transparency. The EU bodies which bring the EU and its citizens closer to each other gain even more importance. This paper will demonstrate that alternative dispute-resolution forums, like the office of the EU Ombudsman, have a multidirectional function. It was established to strengthen the fundamental rights of citizens and to enhance a more citizen- -friendly EU administration. The analysis highlights the forum’s importance in changing horizontal relations between different stakeholders into vertical during its procedure, for instance between EU institutions and EU citizens. The presentation of research explores these relations by analysing complaint cases and the EU Ombudsman-related cases of the CJEU. The paper argues that the right to complain to the EU Ombudsman, who is a direct link between EU institutions and EU citizens, and the potential of changing the above-mentioned functions, can strengthen the trust of Member States’ citizens and help them identify as European citizens. The cornerstone of this argument are the relations between the EU citizens, institutions and the Ombudsman.
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Dissertations / Theses on the topic "Office of Citizen Complaints"

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Boss, Daniel L. "Police Education: An Analysis of the Effects of Educational Requirements for Police Officers On Citizen Complaints." Youngstown State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ysu157771556876987.

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Kerrigan, Austin. "Police accountability: the role of the complaints against police office." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31976980.

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Hymon, Drema Ann. "Use of Force Citizen Complaints, Use of Force Violations, and Early Intervention." ScholarWorks, 2020. https://scholarworks.waldenu.edu/dissertations/7875.

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Abstract Mounting public protests, increasing expensive payouts, and shootings of unarmed victims by police is a call to reexamine options to problem solving, service recovery, and preventing police misconduct as it pertains to the use of force. The purpose of this quantitative study was to examine the correlation between early intervention system data (a) use of force, citizens' complaints (race and gender), and use of force violations (race, gender, and years of service for officers). The disruptive theoretical framework provided an innovative lens to examine police misconduct of a large midwestern large law enforcement agency. This secondary data study did not find significant relationships between stated variables using chi-square analyses. Although consistent with other studies, males were found likely victims of excessive use of force (X2 = 114.093, p =.000) using multiple regression. By expanding the characteristics of basic variables based on a (use of force) continuum model, the data can be treated as a disruptor with potential to reach maintenance or high productivity and sustainability. The fields of healthcare and education have made strides using this model, and this model may also add to the existing knowledge to create greater transparency, service recovery, and policy modification needed to reduce the use of force police misconduct. As society changes with varying political mandates, public opinions and technological communications, it is apparent that law enforcement must also continually improve efforts to enhance accountability and transparency relating to the use of force
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Hoover, Becky J. "Building Community Through the Mediation of Citizen Complaints: The Mediator of the French Republic." University of Akron / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=akron1207839242.

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Akyildiz, Ayca. "Quality Of Working Life, Posture Analysis Of Upper Extremity Musculoskeletal Complaints Among Office Workers." Master's thesis, METU, 2013. http://etd.lib.metu.edu.tr/upload/12615514/index.pdf.

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This thesis analyzes the relationship between upper extremity musculoskeletal disorders and longtime computer usage. Firstly
maastricht upper extremity questionnaire is applied to Financial Control and Information Technology Departments of Turk Telekom. Results are analyzed by using spss 16.0 tool by conduction of ordinal logistic regression analysis to determine the significance between work environment and postural information and upper extremity musculoskeletal complaints. Then
development of a new tool, namely PACU (postural analysis of computer users), takes place aiming to determine the factors of disorders, by mainly focusing on work-related neck and upper limb disorders, for long time computer users of Financial Control and Information Technology Departments of Turk Telekom. Results of the PACU are analyzed by using the methods of correlation, chi square goodness of fit test, factor analysis, and ordinal logistic regression.
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Ho, Sai-him Benny, and 何世謙. "An analysis of the policy on investigating complaints against the HongKong police." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965532.

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O'Callaghan, Michael Philip. "A study of the role and effectiveness of the complaints against police office of the Royal Hong Kong Police Force." [Hong Kong : University of Hong Kong], 1986. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12323354.

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Kyle, Michael Jon. "THE IMPACT OF BODY-WORN CAMERAS ON USE OF FORCE AND CITIZEN COMPLAINTS: A QUASI-EXPERIMENTAL STUDY AT THE NEWPORT NEWS POLICE DEPARTMENT." OpenSIUC, 2020. https://opensiuc.lib.siu.edu/dissertations/1794.

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Several questionable officer involved shootings and perceived abuses of authority disproportionately involving minority citizens have resulted in public outcry, protests, and nationwide scrutiny of police in recent years. The resulting police legitimacy crisis has prompted agencies to rapidly equip officers with body-worn video cameras (BWCs). BWC advocates lauded the findings of an early study that attributed significant reductions in use of force incidents and citizen complaints to the devices and it is this and a handful of other short-term studies upon which the claims of these benefits are predicated. However, subsequent research has produced mixed findings and the sustainability of any reductions remains questionable. The limited knowledge concerning the impact of BWCs on the aforementioned outcomes is problematic considering the potential negative impact of unrealistic expectations and the expense of BWC program maintenance. The objective of this dissertation is to address gaps in the extant research by exploring the impact of an incremental deployment of the devices on the frequency and severity of use of force incidents and the frequency and outcome of citizen complaints while controlling for staffing, volume of officer-initiated enforcement contacts, and the Ferguson incident. Utilizing 86-months of secondary data collected from the Newport News, Virginia Police Department (NNPD) a vector autoregressive multivariate time series analysis indicates that BWCs were a significant factor in a substantial sustained reduction in use of force and a substantial sustained increase in exonerated complaint dispositions at the NNPD.
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Leung, Man-kit. "The office of the ombudsman of Hong Kong : an evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709481.

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Belvedere, Kimberly Joy. "Why do they resist? Exploring dynamics of police-citizen violence during arrest encounters." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2177.

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This study seeks to identify a relationship between Rational Choice/Classical thought and resisting arrest among criminal offenders. It seeks also to fill the gap that currently exists with regard to the effects of situational dynamics and police-citizen violence.
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Books on the topic "Office of Citizen Complaints"

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San Francisco (Calif.). Office of the Controller. City Services Auditor Division. Office of Citizen Complaints: Weak case management and organizational issues degrade OCC's performance. San Francisco: Office of the Controller, 2007.

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Division, San Francisco (Calif ). Office of the Controller Audits. Office of Citizen Complaints: Revolving fund January 1, 1999 through March 15, 2000. San Francisco: Office of the Controller, 2000.

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San Francisco (Calif.). Board of Supervisors. Budget Analyst. Costs of arbitration pertaining to the proposed charter amendment regarding the Office of Citizen Complaints. (File 243-95-1). San Francisco, Calif: The Analyst, 1995.

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Carol, Archbold, Herbst Leigh, and United States. Dept. of Justice. Office of Community Oriented Policing Services., eds. Mediating citizen complaints against police officers: A guide for police and community leaders. Washington, D.C. (1100 Vermont Ave., NW, Washington, D.C. 20530): U.S. Department of Justice, Office of Community Oriented Policing Services, 2002.

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Dunlap, Mary C. OCC special report: Performance and productivity as to complaint caseload. San Francisco: [Office of Civilian Complaints?], 1999.

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Hickman, Matthew J. Citizen complaints about police use of force. Washington, DC: U.S. Dept. of Justice, Office of Justice Programs, Bureau of Justice Statistics, 2006.

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Dasgupta, Susmita. Citizen complaints as environmental indicators : evidence from China. Washington, DC: World Bank, Policy Research Dept., Environment, Infrastructure, and Agriculter Division, 1997.

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Samuel, Walker. Citizen review of the police, 1994: A national survey. Washington, DC: Police Executive Research Forum, 1995.

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Samuel, Walker. Citizen review resource manual. Washington, D.C: Police Executive Research Forum, 1995.

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Police accountability: The role of citizen oversight. Austarlia: Wadsworth Thompson Learning, 2001.

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Book chapters on the topic "Office of Citizen Complaints"

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Johnson, Curtis N. "The Citizen and the Sovereign Office in the Politics." In Philosophy and Politics in Aristotle’s Politics, 119–41. New York: Palgrave Macmillan US, 2015. http://dx.doi.org/10.1057/9781137410474_8.

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Johnson, Curtis N. "The Citizen and the Sovereign Office in the Politics." In Aristotle’s Theory of the State, 115–40. London: Palgrave Macmillan UK, 1990. http://dx.doi.org/10.1007/978-1-349-20876-0_7.

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Agarwal, Swati, and Ashish Sureka. "Investigating the Role of Twitter in E-Governance by Extracting Information on Citizen Complaints and Grievances Reports." In Big Data Analytics, 300–310. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-72413-3_21.

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Jacobs, Carl, Ulrike Rivett, and Musa Chemisto. "Designing for Engagement: A Case Study of an ICT Solution for Citizen Complaints Management in Rural South Africa." In Information Technology in Environmental Engineering, 65–74. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-25153-0_6.

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Jarke, Juliane. "Co-Creation in Practice III: Co-Creating Age-Friendly Routes (Zaragoza)." In Public Administration and Information Technology, 167–78. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_7.

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Abstract This chapter reports on the third co-creation project described in this book. The project was managed by two departments of Zaragoza city council: the Department of Elderly Care and the Technical Office of Participation, Transparency and Open Government. Several activities aiming to improve the lives older citizens have been conducted by the city administration since Zaragoza joined the Global Network of Age-Friendly Cities and Communities. In a consultation process, older citizens had expressed a demand for safe and well-equipped outdoor spaces. Thus, the broad problem focus of this co-creation project was on the improvement of an age-friendly city infrastructure. The co-creation project covered six walks in three different districts. In each district, groups of six to eight older residents defined two relevant routes and collected information (problems and improvements) about them. The data was integrated in a collaborative digital map provided by the city’s Technical Office. The result of the project is an enhanced map service, which allows (older) citizens to report problems in the public (road) infrastructure and/or propose improvements. Their suggestions for improvements enter a list of citizen proposals for a participatory budgeting process.
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Loewenthal, Paul-John. "Article 228 TFEU." In The EU Treaties and the Charter of Fundamental Rights. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780198759393.003.364.

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Article 195 EC A European Ombudsman, elected by the European Parliament, shall be empowered to receive complaints from any citizen of the Union or any natural or legal person residing or having its registered office in a Member State concerning instances of maladministration in the activities of the Union institutions, bodies, offices or agencies, with the exception of the Court of Justice of the European Union acting in its judicial role. He or she shall examine such complaints and report on them.
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Penn, William A. "Introduction." In Kentucky Rebel Town. University Press of Kentucky, 2016. http://dx.doi.org/10.5810/kentucky/9780813167718.003.0001.

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When a Confederate officer scribbled in his journal after the Second Battle of Cynthiana that Morgan’s men were “plundering & pillaging … the best rebel town of our native state,” he was expressing a widely held perception that, in the Bluegrass, Cynthiana was a “Rebel town.” This reputation was earned in the early years of the war after a series of implicating events: the county judge, county clerk, sheriff, and newspaper editor were arrested for being southern sympathizers; one of the very first Kentucky Rebel volunteer companies was from Harrison County, marching off to war as a Confederate flag was displayed on the courthouse flagpole; and the majority of Harrison County recruits joined the Confederate army. At this divisive time, a citizen admitted: “It is not safe for a man to talk about or in favor of the Union.” The state representatives from Harrison County were known to be prosouthern by their speeches during the neutrality period. Rep. Lucius Desha fled behind Confederate lines to avoid being arrested, only to be indicted for treason on returning to the state. Cincinnati newspapers and a US representative from Bourbon County pointed to the arrest of about sixty citizens to support their contention that Cynthiana was full of “lurking Rebels” and described the town as a “pestiferous Secession hole.” A militia officer, writing state officials in October 1861, referred to “Cynthiana, that infernal hole of rebellion.” And in correspondence with President Lincoln about shipping guns through Harrison County, the clerk of the Kentucky state court of appeals warned, “Cynthiana is a dark hole of traitors.” Even after the war ended, complaints surfaced that some candidates for office in Harrison County were former “stay-at-home rebels.”...
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"DEMOCRATS IN OFFICE." In The Citizen Poets of Boston, 91–92. University Press of New England, 2016. http://dx.doi.org/10.2307/j.ctv1xx9jsn.58.

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Doghramji, Karl. "Office-Based Evaluation of Sleep Disordered Patients." In Management of Sleep Disorders in Psychiatry, edited by Amit Chopra, Piyush Das, and Karl Doghramji, 68–74. Oxford University Press, 2020. http://dx.doi.org/10.1093/med/9780190929671.003.0006.

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Sleep-related complaints are commonly encountered in the context of ambulatory care, including insomnia, excessive sleepiness, and parasomnias. This chapter outlines a systematic approach to the evaluation of these complaints, with the goal of uncovering conditions that may be associated with these complaints and guiding the course of clinical care. The patient’s past medical, psychiatric, and surgical history; medications; substance use; family history; and social and occupational history, as well as the specific symptoms, should be examined. A physical examination and the use of rating scales can be helpful. When specific conditions can thus be identified, treatment can be tailored to those conditions, thus optimizing clinical outcomes.
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Ocejo, Richard E. "Regulating Nightlife Scenes." In Upscaling Downtown. Princeton University Press, 2014. http://dx.doi.org/10.23943/princeton/9780691155166.003.0006.

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This chapter examines the issues that arise for policing nightlife scenes. It begins with an episode from one of the special meetings that the police occasionally hold at the precinct for bar owners, at which owners receive tips from officers on how to reduce quality-of-life complaints from residents and prevent crime in their bars. To enhance the quality of life in downtown neighborhoods and provide a sense of safety on streets, leaders of postindustrial cities have enacted policing strategies that target “broken windows,” or signs of public disorder. This meeting and other initiatives signify the New York Police Department's effort to curb quality-of-life complaints (e.g., noise, litter, and damage from revelers) as well as crimes inside and outside bars by making specific owners responsible for the structural conditions of dense nightlife scenes and targeting those who are “bad” and irresponsible.
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Conference papers on the topic "Office of Citizen Complaints"

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Kopparapu, Sunil Kumar. "Natural language mobile interface to register citizen complaints." In TENCON 2008 - 2008 IEEE Region 10 Conference (TENCON). IEEE, 2008. http://dx.doi.org/10.1109/tencon.2008.4766675.

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Deshmukh, Kamalakshi V., and Sankirti S. Shiravale. "Priority Based Sentiment Analysis for Quick Response to Citizen Complaints." In 2018 3rd International Conference for Convergence in Technology (I2CT). IEEE, 2018. http://dx.doi.org/10.1109/i2ct.2018.8529722.

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Tjandra, Suhatati, Amelia Alexandra Putri Warsito, and Judi Prajetno Sugiono. "Determining citizen complaints to the appropriate government departments using KNN algorithm." In 2015 13th International Conference on ICT and Knowledge Engineering (ICT & Knowledge Engineering 2015). IEEE, 2015. http://dx.doi.org/10.1109/ictke.2015.7368461.

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Suryotrisongko, Hatma, Oky Suryadi, Achmad Farhan Mustaqim, and Aris Tjahyanto. "Classification of Citizen Tweets Using Naive Bayes Classifier for Predictive Public Complaints." In 2018 IEEE 3rd International Conference on Communication and Information Systems (ICCIS). IEEE, 2018. http://dx.doi.org/10.1109/icomis.2018.8644771.

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Shikdar, Ashraf, Mahammad Khadem, and Salim Al-Harthy. "An ergonomics intervention study of reducing health complaints among office employees." In 2008 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2008. http://dx.doi.org/10.1109/ieem.2008.4738215.

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Pathmanathan, Prassanna, and Ryan Poulier. "A comprehensive citizen engagement framework for effective resolution of public complaints in cities." In 2017 International Conference On Smart Technologies For Smart Nation (SmartTechCon). IEEE, 2017. http://dx.doi.org/10.1109/smarttechcon.2017.8358545.

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Luna-Reyes, Luis F., J. Ramon Gil-Garcia, and José A. Celorio Mansi. "Citizen-centric approaches to e-government and the back-office transformation." In the 12th Annual International Digital Government Research Conference. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/2037556.2037590.

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Кузнецова, Елена, Elena Kuznecova, Марина Рябчикова, and Marina Ryabchikova. "RAIDING PROBLEM IN MODERN CONDITIONS." In Modern problems of an economic safety, accounting and the right in the Russian Federation. AUS PUBLISHERS, 2019. http://dx.doi.org/10.26526/conferencearticle_5c506091f24a08.94161624.

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The statistics of the Prosecutor General's Office of the complaints concerning raiding is presented in article. The reasons of raider captures are analysed, classification of the main mechanisms of raiding is given, and ways of protection of unfriendly absorption are defined.
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Daenen, Liesbeth, Tinne Vander Elst, Veerle Hermans, Chris Verbeek, David Verwimp, and Lode Godderis. "805 Musculoskeletal complaints among office workers: complementary role of physical, psychosocial and environmental job demands and resources." In 32nd Triennial Congress of the International Commission on Occupational Health (ICOH), Dublin, Ireland, 29th April to 4th May 2018. BMJ Publishing Group Ltd, 2018. http://dx.doi.org/10.1136/oemed-2018-icohabstracts.742.

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Campos, Luiz Henrique S. Madeira, Robson de Oliveira Albuquerque, Clendson Domingos Goncalves, Marcito Ribeiro Madeira Campos, Osmar Quirino da Silva, Maristela Terto de Holanda, Aleteia Patricia F. Araujo, and Rafael T. de Sousa. "Structuring performance management best practices for citizen assistance systems in the Public Defender's Office/Brazil." In 2018 13th Iberian Conference on Information Systems and Technologies (CISTI). IEEE, 2018. http://dx.doi.org/10.23919/cisti.2018.8399293.

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Reports on the topic "Office of Citizen Complaints"

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Çubukçu, Suat, Nusret Sahin, Erdal Tekin, and Volkan Topalli. Body-Worn Cameras and Adjudication of Citizen Complaints of Police Misconduct. Cambridge, MA: National Bureau of Economic Research, July 2021. http://dx.doi.org/10.3386/w29019.

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