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1

San Francisco (Calif.). Office of the Controller. City Services Auditor Division. Office of Citizen Complaints: Weak case management and organizational issues degrade OCC's performance. San Francisco: Office of the Controller, 2007.

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2

Division, San Francisco (Calif ). Office of the Controller Audits. Office of Citizen Complaints: Revolving fund January 1, 1999 through March 15, 2000. San Francisco: Office of the Controller, 2000.

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3

San Francisco (Calif.). Board of Supervisors. Budget Analyst. Costs of arbitration pertaining to the proposed charter amendment regarding the Office of Citizen Complaints. (File 243-95-1). San Francisco, Calif: The Analyst, 1995.

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4

Carol, Archbold, Herbst Leigh, and United States. Dept. of Justice. Office of Community Oriented Policing Services., eds. Mediating citizen complaints against police officers: A guide for police and community leaders. Washington, D.C. (1100 Vermont Ave., NW, Washington, D.C. 20530): U.S. Department of Justice, Office of Community Oriented Policing Services, 2002.

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5

Dunlap, Mary C. OCC special report: Performance and productivity as to complaint caseload. San Francisco: [Office of Civilian Complaints?], 1999.

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6

Hickman, Matthew J. Citizen complaints about police use of force. Washington, DC: U.S. Dept. of Justice, Office of Justice Programs, Bureau of Justice Statistics, 2006.

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7

Dasgupta, Susmita. Citizen complaints as environmental indicators : evidence from China. Washington, DC: World Bank, Policy Research Dept., Environment, Infrastructure, and Agriculter Division, 1997.

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8

Samuel, Walker. Citizen review of the police, 1994: A national survey. Washington, DC: Police Executive Research Forum, 1995.

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9

Samuel, Walker. Citizen review resource manual. Washington, D.C: Police Executive Research Forum, 1995.

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10

Police accountability: The role of citizen oversight. Austarlia: Wadsworth Thompson Learning, 2001.

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11

Ontario. Office of the Police Complaints Commissioner. Annual report: Office of the Police Complaints Commissioner. Toronto: Office of the Police Complaints Commissioner, 1993.

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12

Aziz, Raja Ehsan. Local governance and citizen complaints: An analysis of local government system 2001 from citizen-consumer perspective. Islamabad: Network Publications, 2006.

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13

A, Fridell Lorie, Hamilton Edwin E, and Police Foundation (U.S.), eds. Police use of force: Official reports, citizen complaints, and legal consequences. Washington, DC: Police Foundation, 1993.

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14

Trust, Prison Reform. Home Office: Consultation paper on an independent complaints adjudicator. London: Prison Reform Trust, 1992.

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15

United States. Bureau of Justice Statistics, ed. Civil rights complaints in U.S. district courts, 1990-98. [Washington, DC]: U.S. Dept. of Justice, Office of Justice Programs, Bureau of Justice Statistics, 2000.

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16

Finn, Peter. Citizen review of police: Approaches and implementation. [Washington, DC]: U.S. Dept. of Justice, Office of Justice Programs, National Institute of Justice, 2001.

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17

United States. Congress. Office of Compliance. Annual report of the Office of Compliance: Communication from the Executive Director, the Office of Compliance. [Washington, D.C: U.S. G.P.O., 1997.

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18

Office, General Accounting. Whistleblower complaints rarely qualify for Office of Special Counsel protection: Report. Washington, D.C: U.S. General Accounting Office, 1985.

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19

Arkansas. State Board of Election Commissioners. Rules for citizen complaints of non-HAVA violations of election and voter registration laws. Little Rock: Arkansas State Board of Election Commissioners, 2004.

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20

Kyckelhahn, Tracey. Civil rights complaints in U.S. district courts, 1990-2006. Washington, DC: U.S. Dept. of Justice, Office of Justice Programs, Bureau of Justice Statistics, 2008.

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21

Manning, Anthony D. Delivering the dream: Designing and implementing strategy in the public sector. Cape Town: Zebra Press, 2006.

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22

United States. Congress. House. Committee on Standards of Official Conduct. Inquiry into various complaints filed against Representative Newt Gingrich: Report. [Washington, D.C.?: U.S. G.P.O., 1995.

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23

University of Birmingham. Centre for Russian and East European Studies., ed. Whistleblowing in the Soviet Union: Complaints and abuses under state socialism. London: Macmillan in association with Centre for Russian and East European Studies, University of Birmingham, 1985.

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24

Haas, Shaun P. Legislation on use of force by peace officers and on citizen complaint procedures: 1985 Assembly Bill 258 ... 1985 Assembly Bill 259 .... Madison, Wis: Legislative Council, 1985.

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25

Office, General Accounting. Subcontractor complaints concerning the D.C. Union Station Renovation Project. Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, 1999.

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26

Office, General Accounting. Subcontractor complaints concerning the D.C. Union Station Renovation Project. Washington, D.C. (P.O. Box 37050, Washington 20013): The Office, 1999.

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27

Obreja, Efim. Sistemul de petiționare: Monitorizare și perfecționare. Chișinău: Transparency International Moldova, 2010.

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28

Illinois. Dept. of Human Services. Office of the Inspector General. Exploring an increase in allegations, FY96-FY97: A study by the Office of the Inspector General exploring the increase in allegations of abuse and neglect reported from the Department-operated mental health and developmental disability facilities. [Springfield, Ill: The Office, 1999.

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29

Enforcing police accountability through civilian oversight. New Delhi: SAGE, 2010.

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30

University of Birmingham. Centre for Russian and East European Studies., ed. Whistleblowing in the Soviet Union: A study of complaints and abuses under state socialism. New York: Schocken Books, 1985.

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31

University of Toronto. Centre of Criminology., ed. Public complaints against the police: A view from complainants. Toronto: Centre of Criminology, University of Toronto, 1994.

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32

Gadaleta's affair, Adalia 1859, or, Correspondence regarding complaints against Her Britannic Majesty's vice-consul in that port. Istanbul: Isis Press, 2002.

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33

Gottschalk, Petter. Knowledge management in police oversight: Law enforcement integrity and accountability. Boca Raton: BrownWalker Press, 2009.

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34

Gottschalk, Petter. Knowledge management in police oversight: Law enforcement integrity and accountability. Boca Raton: BrownWalker Press, 2009.

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35

Gottschalk, Petter. Knowledge management in police oversight: Law enforcement integrity and accountability. Boca Raton: BrownWalker Press, 2009.

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36

Organization for Security and Co-operation in Europe. Office for Democratic Institutions and Human Rights. Individual human rights complaints: A handbook for OSCE field personnel. Warsaw, Poland: OSCE Office for Democratic Institutions and Human Rights, 2003.

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37

Shapland, Joanna. Social control and policing in rural and urban areas: Final report to the Home Office. Oxford: Centre for Criminological Research, University of Oxford, 1985.

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38

MacAlister, David. Police-involved deaths: The need for reform. Vancouver: BC Civil Liberties Association, 2012.

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39

British Columbia Civil Liberties Association, ed. Police-involved deaths: The failure of self-investigation : final report. Vancouver: BC Civil Liberties Association, 2010.

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40

MacAlister, David. Police-involved deaths: The need for reform. Vancouver: BC Civil Liberties Association, 2012.

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41

Weatheritt, Mollie. Lay visiting to police stations: A report on research commissioned by the Home Office. London: Home Office, 1998.

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42

United States. Congress. House. Committee on Standards of Official Conduct. Statement of the Committee on Standards of Official Conduct regarding complaints against Representative Newt Gingrich: March 8, 1990. Washington, DC: The Committee, 1990.

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43

United States. Congress. House. Committee on Veterans' Affairs. Department of Veterans Affairs Employment Discrimination Resolution and Adjudication Act: Report (to accompany H.R. 1703) (including cost estimate of the Congressional Budget Office). [Washington, D.C.?: U.S. G.P.O., 1997.

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44

Commissioner, Public Complaints. Office of the Public Complaints Commissioner: Report Concerning the Investigation of the Morrish Road Incident May 29/30, 1982. Onartio: Public Complaints Commissioner, 1985.

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45

Sen, Sankar. Enforcing police accountability through civilian oversight. New Delhi: SAGE, 2010.

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46

Illinois. Dept. of Professional Regulation. Statewide Enforcement Division. Springfield, Ill: Illinois Dept. of Professional Regulation, 2000.

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47

Illinois. Dept. of Professional Regulation. Filing a complaint against a licensee. Springfield, Ill: Illinois Dept. of Professional Regulation, 2000.

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48

Ontario. Office of the Public Complaints Commissioner. Response by the Office of the Public Complaints Commissioner to requests by the Chief of Police of Metropolitan Toronto and the Metropolitan Toronto Police Association for legislative amendments to the Metropolitan Toronto Police Force Complaints Act, 1984. [Toronto]: The Commissioner, 1988.

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49

United States. Congress. House. Committee on the Judiciary. Regulatory Reform and Relief Act: Report together with minority views (to accompany H.R. 926) (including cost estimate of the Congressional Budget Office). [Washington, D.C.?: U.S. G.P.O., 1995.

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50

British Columbia. Legislative Assembly. Special Committee to Appoint a Police Complaint Commissioner. Report. Victoria]: Legislative Assembly of British Columbia, 1998.

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