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Dissertations / Theses on the topic 'Office of Citizen Complaints'

Author: Grafiati

Published: 4 June 2021

Last updated: 14 February 2022

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1

Boss, Daniel L. "Police Education: An Analysis of the Effects of Educational Requirements for Police Officers On Citizen Complaints." Youngstown State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ysu157771556876987.

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2

Kerrigan, Austin. "Police accountability: the role of the complaints against police office." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31976980.

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3

Hymon, Drema Ann. "Use of Force Citizen Complaints, Use of Force Violations, and Early Intervention." ScholarWorks, 2020. https://scholarworks.waldenu.edu/dissertations/7875.

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Abstract Mounting public protests, increasing expensive payouts, and shootings of unarmed victims by police is a call to reexamine options to problem solving, service recovery, and preventing police misconduct as it pertains to the use of force. The purpose of this quantitative study was to examine the correlation between early intervention system data (a) use of force, citizens' complaints (race and gender), and use of force violations (race, gender, and years of service for officers). The disruptive theoretical framework provided an innovative lens to examine police misconduct of a large midwestern large law enforcement agency. This secondary data study did not find significant relationships between stated variables using chi-square analyses. Although consistent with other studies, males were found likely victims of excessive use of force (X2 = 114.093, p =.000) using multiple regression. By expanding the characteristics of basic variables based on a (use of force) continuum model, the data can be treated as a disruptor with potential to reach maintenance or high productivity and sustainability. The fields of healthcare and education have made strides using this model, and this model may also add to the existing knowledge to create greater transparency, service recovery, and policy modification needed to reduce the use of force police misconduct. As society changes with varying political mandates, public opinions and technological communications, it is apparent that law enforcement must also continually improve efforts to enhance accountability and transparency relating to the use of force

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4

Hoover, Becky J. "Building Community Through the Mediation of Citizen Complaints: The Mediator of the French Republic." University of Akron / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=akron1207839242.

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5

Akyildiz, Ayca. "Quality Of Working Life, Posture Analysis Of Upper Extremity Musculoskeletal Complaints Among Office Workers." Master's thesis, METU, 2013. http://etd.lib.metu.edu.tr/upload/12615514/index.pdf.

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This thesis analyzes the relationship between upper extremity musculoskeletal disorders and longtime computer usage. Firstly
maastricht upper extremity questionnaire is applied to Financial Control and Information Technology Departments of Turk Telekom. Results are analyzed by using spss 16.0 tool by conduction of ordinal logistic regression analysis to determine the significance between work environment and postural information and upper extremity musculoskeletal complaints. Then
development of a new tool, namely PACU (postural analysis of computer users), takes place aiming to determine the factors of disorders, by mainly focusing on work-related neck and upper limb disorders, for long time computer users of Financial Control and Information Technology Departments of Turk Telekom. Results of the PACU are analyzed by using the methods of correlation, chi square goodness of fit test, factor analysis, and ordinal logistic regression.

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6

Ho, Sai-him Benny, and 何世謙. "An analysis of the policy on investigating complaints against the HongKong police." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965532.

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7

O'Callaghan, Michael Philip. "A study of the role and effectiveness of the complaints against police office of the Royal Hong Kong Police Force." [Hong Kong : University of Hong Kong], 1986. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12323354.

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8

Kyle, Michael Jon. "THE IMPACT OF BODY-WORN CAMERAS ON USE OF FORCE AND CITIZEN COMPLAINTS: A QUASI-EXPERIMENTAL STUDY AT THE NEWPORT NEWS POLICE DEPARTMENT." OpenSIUC, 2020. https://opensiuc.lib.siu.edu/dissertations/1794.

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Several questionable officer involved shootings and perceived abuses of authority disproportionately involving minority citizens have resulted in public outcry, protests, and nationwide scrutiny of police in recent years. The resulting police legitimacy crisis has prompted agencies to rapidly equip officers with body-worn video cameras (BWCs). BWC advocates lauded the findings of an early study that attributed significant reductions in use of force incidents and citizen complaints to the devices and it is this and a handful of other short-term studies upon which the claims of these benefits are predicated. However, subsequent research has produced mixed findings and the sustainability of any reductions remains questionable. The limited knowledge concerning the impact of BWCs on the aforementioned outcomes is problematic considering the potential negative impact of unrealistic expectations and the expense of BWC program maintenance. The objective of this dissertation is to address gaps in the extant research by exploring the impact of an incremental deployment of the devices on the frequency and severity of use of force incidents and the frequency and outcome of citizen complaints while controlling for staffing, volume of officer-initiated enforcement contacts, and the Ferguson incident. Utilizing 86-months of secondary data collected from the Newport News, Virginia Police Department (NNPD) a vector autoregressive multivariate time series analysis indicates that BWCs were a significant factor in a substantial sustained reduction in use of force and a substantial sustained increase in exonerated complaint dispositions at the NNPD.

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9

Leung, Man-kit. "The office of the ombudsman of Hong Kong : an evaluation from the perspectives of street-level bureaucrats, the public and members of the Legislative Council /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709481.

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10

Belvedere, Kimberly Joy. "Why do they resist? Exploring dynamics of police-citizen violence during arrest encounters." CSUSB ScholarWorks, 2003. https://scholarworks.lib.csusb.edu/etd-project/2177.

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This study seeks to identify a relationship between Rational Choice/Classical thought and resisting arrest among criminal offenders. It seeks also to fill the gap that currently exists with regard to the effects of situational dynamics and police-citizen violence.

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11

Leung, Man-kit, and 梁文傑. "The office of the ombudsman of Hong Kong: an evaluation from the perspectives of street-level bureaucrats, thepublic and members of the Legislative Council." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31965465.

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12

Barros, Ibere Moreno Rosario e. "Para a defesa das Américas: o Herói-Soldado-Cidadão na Revista em Guarda (1941-1945)." Pontifícia Universidade Católica de São Paulo, 2015. https://tede2.pucsp.br/handle/handle/12880.

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Made available in DSpace on 2016-04-27T19:31:06Z (GMT). No. of bitstreams: 1 Ibere Moreno Rosario e Barros.pdf: 3539715 bytes, checksum: bf4a006b200b3253afd7f4cfba9ac5b2 (MD5) Previous issue date: 2015-03-20
Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
This research analyzes the representation of the american soldiers as an image of the role model to the latin-americans. In this perspective, that the speech presented in the texts and images of the analyzed publication is part of the Good Neighbor Policy, it can be disclosed in the debate around the representation transmited and the internal influences that build it. The investigation arrises from the observation of the 48 editions of Em Guarda, the magazine published between 1941 and 1945, by the Office of the Coordinatior of Inter American Affairs. Starting from a quantitative analysis, in which it was identified the relapses, some of the editions were picked, based on the soldiers thematic, and the texts and imagens were put under a qualitative analysis. Understanding that this soldiers were presented as Heros-Citizen-Soldiers, the work focused on the debate of this concept, from the founding myth of being americans, and as a reference to the image of the cowboy. By this measures, its possible to understand some process and intentions of the americanization of the continent
Esta pesquisa se propõe a analisar a representação dos soldados americanos como a imagem de indivíduo modelar para os latino-americanos. Dentro da perspectiva de que o discurso apresentado na publicação analisada, tanto das imagens como dos textos, é parte da Política de Boa Vizinhança, pode-se desdobrar sobre a representação transmitida e as influências internas que a construíram. A problematização surge a partir observação das 48 edições da revista Em Guarda, produzida entre 1941 e 1945, pelo Office of the Coordinator of Inter American Affairs. A partir de uma análise quantitativa, na qual foram identificadas as reincidências, realizou-se uma seleção e uma análise qualitativa das imagens e textos então categorizados como parte da temática do soldado. Compreendendo que esses soldados são apresentados como Heróis-Soldados-Cidadãos, passou-se a trabalhar com o conceito, retomando questões desde os mitos fundadores do ser americano, se centrando na imagem do cowboy. Possibilita-se assim a compreensão de alguns pontos dos processos e das intenções da americanização por todo o continente

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13

Condesso, Maria Cristina Morgado Serra. "Serviço social e intervenção em cuidados de saúde primários no âmbito do Gabinete do Cidadão." Master's thesis, 2014. http://hdl.handle.net/10400.14/16380.

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O presente relatório é constituído por duas componentes principais. A primeira parte consiste num memorial da trajectória profissional da autora integrando a vertente de socialização pessoal, de socialização educacional e, finalmente, a vertente de socialização profissional. A segunda parte tem por objecto o serviço do Gabinete do Cidadão em duas Unidades de Saúde Familiar (U.S.F.) situadas em Lisboa abrangendo uma análise dos Cuidados de Saúde Primários em Portugal, do Serviço Social nos Cuidados de Saúde Primários e da Intervenção do Serviço Social no Gabinete do Cidadão. Integra igualmente esta segunda componente um estudo empírico de natureza quantitativa relativo quer às reclamações, quer aos elogios, relativos aos serviços e profissionais das referidas unidades de saúde nos anos de 2012/2013, quer ainda do trabalho do Serviço Social junto dos serviços da Gabinete do Cidadão e a consequente, e futura, melhoria dos mesmos serviços a partir dos resultados examinados. Os resultados apontam para as seguintes conclusões: o Serviço Social nos serviços do Gabinete do Cidadão exerce um papel de mediador através de uma intervenção ao nível psicossocial e sociopolítico. Num contexto de multiplicidade de saberes, verifica-se que a intervenção do Assistente Social junto dos serviços ajudou à sua humanização, tal como colaborou na melhoria da qualidade dos serviços oferecidos ao utentes, bem como se apresentou como elemento próximo de todas as classe profissionais, disponível a informar e colaborar na melhoria dos serviços a serem colocadas em prática em beneficio dos utentes, igualmente defendendo os direitos de cidadania dos utentes e procurando pensar projectos futuros em benefícios destes, quer nos serviços de saúde prestados, quer na comunidade em que os utentes se encontram integrados.
The present report is divided in two main components. The first component encompasses the professional trajectory of the author, which incorporates personal, educational and professional socialisation. The second part concerns the service of the Office of Citizen into two Family Health Units (USF) located in Lisbon covering an analysis of Primary Health Care in Portugal, Social Work in Primary Health Care and Social Work intervention in Office of Citizen. This second component also integrates an empirical quantitative study of the nature of complaints and compliments regarding the services and professionals of these health units in the years 2012/2013. It also analyses and the intervention of Social Work at the Office of the Citizen and the impact of this office in the improvement of the services provided. The results led to the following main conclusions: Social Work in Office of Citizen plays a mediating role, through an intervention at psychosocial and socio-political levels. In a multi-professional context, we can observe that the Social Worker intervention contributed to the humanisation of services, cooperated in the improvement of the quality of services offered to patients, and also presented itself as a resource to all other professionals, available to inform and cooperate, improving the services in benefit of the patients and, also, advocating patients rights of citizenship and looking for future projects, held either in the facilities or in the communities where patients are integrated.

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14

Chung, Yu-Hsuan, and 鍾雨軒. "A study of the effect of complaints via “1999 Citizen Hotline” onTeachers' Job Burnout in Taipei Elementary Schools." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/e4v6y5.

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15

SU-TUAN, HUANG, and 黃素端. "A Research on the Marketing Strategy of Citizen Digital Certificate：The Case Study of Xinyi Household Registration Office,Taipei City." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/37541705920514682899.

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16

Lagacé, Maude. "La déontologie policière au Québec : les facteurs associés aux jugements de culpabilité et aux sanctions imposées aux policiers." Thèse, 2016. http://hdl.handle.net/1866/18686.

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La présente étude s’intéresse aux facteurs associés aux différents types de décisions rendus par le Comité à la déontologie policière du Québec. Pour ce faire, 267 jugements rendus entre 2009 et 2013 sont analysés. La régression logistique est utilisée pour déterminer les facteurs associés (1) à la décision de culpabilité (2) à la décision sur sanction et (3) à la sévérité de la sanction (sanction de courte durée ou de longue durée). Les facteurs utilisés dans les modèles sont des facteurs légaux (nature, gravité de l’inconduite et plaidoyer de culpabilité) ainsi que des facteurs extra-légaux -tels que les caractéristiques des policiers et des plaignants, le contexte de l’intervention ainsi qu’un facteur lié au processus décisionnel du comité (la durée des procédures)- disponibles dans les jugements. Les résultats montrent que le verdict est majoritairement influencé par la qualité de la preuve et que la sévérité de la sanction dépend principalement des facteurs légaux. Toutefois, certains facteurs extra-légaux influencent le verdict, dont le grade du policier. Parmi les facteurs extra-légaux qui influencent la décision sur sanction, il y a le grade, le sexe et le service de police du policier. Malgré tout, le Comité à la déontologie policière prend des décisions relativement cohérentes et les décisions prises sont justifiables légalement sauf pour quelques caractéristiques du policier et pour la durée des procédures. Ces derniers montrent la nécessité de faire davantage d’études sur le sujet.
Even though disciplinary systems are criticized for their lack of coherence and fairness, there is currently no study specifically focusing on the predictive factors related to the outcome of the officers’ sentencing process. The present research aims to investigate the factors associated with the different types of decisions rendered by the Deontology Committee of Quebec. A total of 267 hearings were analyzed between the year 2009 and 2013. Logistic regression models are used to predict the outcomes of the sentencing on three levels: (1) the determination of guilt, (2) the decision on the sanction, and (3) the severity of the sanction (short- or long-term sanction). The factors used in the models are legal factors - specific to the nature and the severity of the misconduct - and extralegal factors - related to the complainant’s and officer’s characteristics, the situation and the length of procedures - available in the judgments handed down by the Committee. The analyses in this paper show that the different outcomes are mostly due to the legally relevant factors. On the other hand, some extralegal factors like the officers’ rank have an influence on the determination of guilt. And, some officers’ characteristics like the officers’ rank, sex, police department and the length of procedures tend to influence the outcomes of the sentencing. Thus, the findings show that decisions rendered by the Committee are mostly taken in accordance with its mandate and are legally justifiable. The latter results show that more research is needed concerning the impact of extralegal factors on the outcomes.

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17

Sekgota, Mmabatho Raesetja Catherine. "Capacity building for general assistants." Diss., 1999. http://hdl.handle.net/10500/17707.

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A study was conducted to explore the impact on change which a process of participatory research has on capacity building for the general assistants within the Northern Province in terms of the mission statement of the Office on the Status of Women between July 1997 and September 1998. The mission of the office is as follows: " ... to establish mechanisms and procedures that will move the province towards gender equality, thereby empowering women to have equal access to opportunities and resources which will enhance their quality of life". The target group for Office on the Status of Women is women within the government service irrespective of race and socio-political status. These general assistants were said to be the "left behind" group when issues affecting women like National and International Women's Days are celebrated. Themes of concern were identified and addressed.
Social Work
M.A. (Social Science (Mental Health))

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18

Pearce, Brenda. "A preventative policing style for public violence in the towns of Harrismith and Warden in the eastern Free State." Thesis, 2008. http://hdl.handle.net/10500/1813.

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This exploratory and qualitative investigation is used as a research strategy to indicate a preventative policing style for public violence in the Eastern Free State. The research's integration of problem-solving methods may be used in instances where public violence is common and pre-empted. The study researched the policing of public expression against poor service delivery in a democratic South Africa after the adoption of a new Constitution. The Scanning, Analysis, Response and Assessment Model is applied by way of a service-oriented, preventative policing style involving the principles of the Community Policing Style. The dissertation argues that though the South African Police Service's handling of public violence in the Eastern Free State, was reminiscent of the former public violence of political oppression, it should gradually move away from the military approach to a preferred community policing style and include relevant role players in using a systematic and service-orientated preventative policing style to address public violence.
CRIMINOLOGY
MTECH: POLICING

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19

Herczeg-Konecny, Jessica. ""We will be prepared" : scouting and civil defense in the early Cold War, 1949-1963." Thesis, 2013. http://hdl.handle.net/1805/4033.

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Indiana University-Purdue University Indianapolis (IUPUI)
During the early Cold War, 1949 through 1963, the federal government, through such agencies as the Federal Civil Defense Administration (FCDA) (1950-1957), the Office of Civil and Defense Mobilization (OCDM) (1958-1960), and the Office of Civil Defense (OCD) (1961-1963), regarded children and young adults as essential to American civil defense. Youth-oriented, voluntary organizations, including the Boy Scouts of America (BSA) and the Girl Scouts of the United States of America (GSUSA), assisted the federal civil defense programs by promoting civil defense messages and agendas. In this thesis, I will explore how the GSUSA and BSA translated federal civil defense policies for their Scouts. What were the civil defense messages transmitted to Scouts during the early Cold War? How were those messages disseminated? Why? What was the social impact of BSA and GSUSA involvement with civil defense on America’s evolving national ideals?

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