To see the other types of publications on this topic, follow the link: Office of Research Services.
Dissertations / Theses on the topic 'Office of Research Services'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Office of Research Services.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Meit, Michael, and Kate E. Beatty. "The Changing Role of Public Health. State Office of Rural Health Regional Partnership Meeting, Region B." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6842.
Full text
2
Gramer, Regina Ursula. "The socialist revolutionary dilemma in emigration: Franz L. Neumann's passage toward and through the Office of Strategic Services." Thesis, The University of Arizona, 1989. http://hdl.handle.net/10150/291422.
Full textAbstract:
Both after World War I and during World War II Franz L. Neumann confronted the question of how to bring about a genuine democratization of Germany. In both instances he advocated an economic and social revolution in theory but in practice he acquiesced in the failure of the revolutionary forces. The inconsistencies in Neumann's theoretical works, his double emigration and his passage through the Office of Strategic Services witness the German-Jewish socialist's revolutionary dilemma and the cycle of repetition-displacement that both sustained and trapped him in his troubled position. The trademark of the OSS Research and Analysis Branch, which was to misrecognize a stylistic "neutrality" for an institutional one, suited Neumann's emigration tactic of fighting a political battle under the cover of scholarly discourse. At the same time, with that he accepted a neutralization of his "radical" agenda for post-war German de-nazification and re-democratization.
3
Cole, Kimberley W. "Principal Investigator and Department Administrator Perceptions of Services Provided by Offices of Research Administration at Research Universities." Scholar Commons, 2010. https://scholarcommons.usf.edu/etd/1602.
Full textAbstract:
The purpose of this research study was to determine what service attributes were perceived as important factors for a successful Office of Research Administration (ORA) to provide to principal investigators and department administrators. Initially established more than 50 years ago, The Office of Research Administration (ORA) has evolved into an integral component for the fiscal sustainability of many institutions of higher education. Existing performance metrics based on financial measures do not sufficiently capture the quality of the level of service demands placed on the ORA by the two internal user groups. The conceptual basis of the Balanced Scorecard modified for the non-profit sector served as the theoretical framework.
The study involved 668 respondents (433 principal investigators and 235 department administrators) from 72 research universities. Principal investigators and department administrators agreed on 18 service items as important performance metrics for successful Offices of Research Administration. However, the two groups did vary somewhat in the degree of importance of these 18 service items. Four services, responding to email and phone messages within 24-48 hours, easy access to forms, and timely setup of the internal award account were identified as priority factors by greater than 90 percent of the principal investigators. In addition to these four items, another six items-trainings for new employees and training updates for existing employees, equal treatment by the ORA, easy access to policies, and promoting a team effort approach to research-were identified as prior factors by greater than 90% of the department administrators. Demographics did not display a significant relationship in the perceptions of either group. Principal investigators did display a higher satisfaction for level of performance for the items of importance, especially related to the priority factors at their current institutions.
4
Davison, N., and N. Lewer. "Bradford Non-Lethal Weapons Research Project (BNLWRP). Research Report No. 5." University of Bradford, 2004. http://hdl.handle.net/10454/3997.
Full textAbstract:
yesTwo recent detailed reports, by the U.K Northern Ireland Office (NIO) - January 2004 1 and the U.S. Council on Foreign Relations (CFR) - February 2004 2, provide further insights into current policy and technology developments in the U.K. and U.S. The NIO report is the 4th and final report of a U.K wide Steering Group set up by the Secretary of State for Northern Ireland in Summer 2000, with the objective: To establish whether a less potentially lethal alternative to baton rounds is available; and to review the public order equipment which is presently available, or could be developed, in order to expand the range of tactical options available to operational commanders. 3 In her foreword to the report Jane Kennedy, Minister of State for Northern Ireland notes that: Despite a protracted and international search for a commercially available product, we have been unable to find anything that meets the criteria of an acceptable, potentially less lethal alternative to the baton round currently in service which provides an effective capability that does not expose officers and the public to greater risk in violent public disorder.4 The NIO Report has sections looking at the Defence Science and Technology Laboratory (DSTL) programme on the development of less lethal technologies (particularly the Attenuating Energy Projectile and the Discriminating Irritant Projectile); commercial off the shelf product evaluations and update (12 Gauge Sock Round Assessment); Water Cannon; the U.K. use of less lethal technologies (with a focus on L21A1 baton rounds, CS sprays and the Taser). The report also contains a section entitled `The Management of Conflict¿ which discusses the dynamics of crowd behaviour. For a critical response to the NIO report see that from Dr. Brian Rappert.5 The CFR report provides a strong endorsement for non-lethal weapons. A key finding states: Wider integration of nonlethal weapons into the U.S. Army and Marine Corps could have reduced damage, saved lives, and helped to limit the widespread looting and sabotage that occurred after the cessation of major conflict in Iraq. Incorporating NLW capabilities into the equipment, training and doctrine of the armed services could substantially improve U.S. effectiveness in conflict, post-conflict, and homeland defense. 6 Interestingly, in describing the nonlethal capability sets (NLCS) which have been deployed in Kosovo and Iraq, and which help to provide a continuum of force between ¿don¿t shoot¿ and ¿shoot¿ 7, the CFR seems to distinguish between NLWs (rubber balls [grenades and shotgun munitions], bean bags, riot shields, Tasers, net entanglers, and caltrops), and equipment such as flash-bang grenades, laser dazzlers, and bullhorns of which it states ¿It is important to note that these are not weapons but non-lethal capabilities¿ 8 The CFR recommends expanded deployment of NLWs in the armed services, longer ranges for non-lethal payloads using precision delivery and fusing systems, and further development of millimetre-wave area-denial system (HPM weapons such as VMADS) and the advanced tactical laser (ATL). The report also argues for the need to have a bigger Joint Non-Lethal Weapons Directorate (JNLWD) or a new Non-lethal Joint Program Office (NLJPO) and for Bradford Non-Lethal Weapons Research Project (BNLWRP) ¿ Research Report 5 (May 2004) 2 closer links with the Joint Forces Command (JFCOM). In the opinion of the authors the JNLWD should also have more access into classified programmes throughout all branches of the armed services so as not to duplicate non-lethal development initiatives. To stimulate incorporation of NLWs throughout the U.S. Armed Services the CFR advocates two approaches: (1) top-down planning in the Defense department and (2) creation of demand for these [NLWs] weapons from the field as personnel gain experience with prototype equipment. 9 They argue there is a need for the top-level military and civilian leadership to be educated about NLW capabilities, not only for warfighting and peacekeeping, but also in `homeland defence in isolating a hot zone in the aftermath of a biological attack' 10. We will be referring again to both the NIO and CFR publications in other sections of this report.
5
Burger, Brian. "Exploring narratives of white male police officers serving in the South African Police Services in the Kwazulu-Natal midlands area under a new constitution a practical theological journey /." Pretoria : [S.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-04032009-093002/.
Full text
6
Murphy, Brendan Joseph. "Multimedia services in a distributed office." Thesis, Loughborough University, 1990. https://dspace.lboro.ac.uk/2134/13977.
Full textAbstract:
This thesis is concerned with the provision of multimedia services (involving voice, video, text and graphics) in an office environment. The office of the future is expected to comprise a heterogeneous collection of workstations and multimedia components (including fileservers, voice and video codecs, document scanners, laser printers, etc) interlinked by a high speed (digital) local area network. Every office is likely to have one or more connections to a public Integrated Services Digital Network (ISDN) providing integrated access (involving various types of traffic) to a very large number of subscribers. This thesis considers general issues relating to the design of such an office. Particular attention is given to the problem of the integration of media both at the network and user levels. Much of this discussion draws on practical experience gained during the Alvey Unison Project in which experimental multimedia offices were interconnected using a pilot ISDN. The architecture of the Unison network is discussed with particular reference to its suitability for the support of multimedia services. The bulk of this thesis is devoted to a description of the design and implementation of a number of prototype multimedia applications, and to an evaluation of their performance over the network. The handling of slow-scan video and high resolution images have been particular areas 01 interest. Much emphasis is placed on the problem of control in a distributed environment, and a model is presented for the management of control based on the use of a directory-like service. This model also provides a mechanism for locating an office service based on the name of the user to whom it belongs.
7
Adams, Vanessa. "Perceptions and expectations of regional office health employees regarding quality of internal head office services." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/1967.
Full textAbstract:
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: The purpose of this thesis is to determine the perceptions and expectations of employees at regional offices about the service delivered to them by central head office. A further objective is to establish what employees at regional offices expect from head office, attempting thereby to establish the current position of the head office (perceived image) in relation to their expectations (ideal image). The method of data collection is quantitative with a survey design technique in the form of questionnaires to be completed by all employees at regional offices in order to assess their perceptions and expectations. The basis of the theoretical and legislative framework of this research is service delivery. It is within the context of service delivery that internal customer service within the organisation, in particular, is conferred. The legislative framework is also dedicated to Batho Pele and the eight principles to highlight public service delivery. These principles should equally be applied when it comes to internal customer service. The main findings from this study are that employees and the four regional offices per se have different perceptions and expectations about the internal service delivered by central head office. This must be taken cognisance of because perceptions can be the core element of most organisational behaviour and the expectations that employees hold is important for the morale and effectiveness of organisations. The following objectives were achieved: A review of the policies, documents and annual reports to determine to what extent the central head office delivers an internal service to the regional offices. An evaluation as to how internal service delivery is being perceived. An evaluation of the ideal central head office. Established the shortcomings of the current internal service being delivered. It is also recommended that future research can be to ascertain how those negative feelings impacts on job satisfaction and commitment to the organisation and how it affects employee turnover.
AFRIKAANSE OPSOMMING: Die doel van hierdie tesis is om die persepsies en verwagtinge van werknemers by die streekkantore, oor die diens wat aan hulle verskaf deur sentrale hoofkantoor, te bepaal. 'n Verdere doel is om vas te stel wat werknemers by die streekkantore verwag van hoofkantoor. Sodoende probeer om vas te stel wat die huidige stand van die hoofkantoor (waargenome beeld) in verhouding tot hul (werknemers) verwagtinge (ideaal beeld) is. Die metode van data-insameling is kwantitatief met 'n opname ontwerp in die vorm van vraelyste. Hierdie vraelyste sal deur alle werknemers by die streekkantore voltooi word, om hul persepsies en verwagtinge te assesseer. Die basis van die teoretiese en die wetgewende raamwerk van hierdie navorsing is dienslewering. Dit is binne die konteks van dienslewering wat interne kliënte diens binne die organisasie, in die besonder, toegeken word. Die wetgewende raamwerk is ook toegewyd aan die agt beginsels van Batho Pele en dus openbare dienslewering te versterk. Hierdie beginsels moet ook toegepas word wanneer dit kom by die interne kliënte diens. Die belangrikste bevindings van hierdie studie is dat die werknemers en die vier streekkantore as sulks het verskillende persepsies en verwagtinge oor die interne diens gelewer deur die sentrale hoofkantoor. Dit moet kennis geneem word want persepsies kan die kern element van meeste organisatoriese gedrag wees en die verwagtinge wat werknemers hou is belangrik vir die moraal en doeltreffendheid van organisasies. Die volgende doelwitte was bereik: „n Hersiening van die beleid, dokumente en die jaarlikse verslae om te bepaal tot watter mate die sentrale hoofkantoor „n interne diens aan die streekkantore lewer. „n Evaluering oor hoe interne dienslewering waargeneem word. „n Evaluering van die ideale sentrale hoofkantoor. Die tekortkominge van die huidige interne diens wat gelewer word is vasgestel. Dit word aanbeveel dat toekomstige navorsing toegewy word om vas te stel hoe negatiewe gevoelens impak op werkstevredenheid en verbintenis tot die organisasie en ook hoe dit werknemer omset beïnvloed.
8
Page, Thomas O’Hara. "A formative program evaluation of a disability services office." Thesis, Wichita State University, 2008. http://hdl.handle.net/10057/2012.
Full textAbstract:
A qualitative investigation of the Wichita State University (WSU) Office of disability services produced a program model with one proximate outcome (providing quality services to disabled students). This paper reports the program description revealed by the qualitative investigation and details the implementation and results of a quantitative survey instrument. The survey was designed to provide program monitoring information with regard to student perception of service quality. Findings include input monitoring information, information regarding student knowledge of the services available and satisfaction information. A factor analytic solution is detailed.Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies
Includes bibliographic references (leaves 52-56)
9
Page, Thomas O'Hara Burdsal Charles. "A formative program evaluation of a disability services office." A link to full text of this thesis in SOAR, 2008. http://hdl.handle.net/10057/2012.
Full textAbstract:
Thesis (M.A.)--Wichita State University, College of Liberal Arts and Sciences, the Program of Liberal Studies.Copyright 2008 by Thomas O⁰́₉Hara Page. All Rights Reserved. Includes bibliographical references (leaves 52-56).
10
Smith, Heather Alison. "User perceptions of technology and the office." Thesis, London Metropolitan University, 1995. http://repository.londonmet.ac.uk/3276/.
Full textAbstract:
There appears to be a lack of research into user perceptions of technology and the office. Five studies of user perceptions of technology and the office were completed using questionnaires devised by the author (Studies 1-3), evaluation of videos produced by manufacturers (Study 4), and content analysis of media articles about computer-based technology (Study 5). In Study 1 eight factors were identified: information-handling, human contact, paper-handling, financial security, communication, technology, work, and health preservation. These factors reflected key features mentioned by respondents and accounted for 80.4% of the variance. In Study 2 subjects perceived that they would choose technology significantly more often than non-technology for document preparation, information management, and communication, and non-technology significantly more often than technology for decision-making. In Study 3 it was found that users and the computer industry seem to share broadly similar views of the nature of the Ideal Office’. However, while users appeared to emphasize an enhanced version of existing systems current developments seem to have the potential to create radical changes in the way people work and live. In Study 4 evaluation of video presentations about two prototype computer systems suggested that user perceptions could be deployed to evaluate the suitability of computer systems for application in different situations. In Study 5 content analysis of media portrayal of the computer industry supported the idea that the perceptions of technology and the office held by both users and the computer industry can also be categorised according to the eight dimensions identified above - thus, showing some convergence between the findings of different studies using different methodological approaches. However, whereas the users regarded all the dimensions as of broadly similar importance, the computer industry as represented by journalists appeared to regard technical details and financial issues as paramount. The thesis highlights the role of understanding user perceptions when evaluating technology and considering office work.
11
Burton, James Michael Crowther. "The history of the British Meteorological Office to 1905." Thesis, n.p, 1988. http://ethos.bl.uk/.
Full text
12
Foley, Mary, Laura Nicholson, and LMB Associates. "Office of Naval Research Total Force Manpower Management." Thesis, Monterey, California. Naval Postgraduate School, 2011. http://hdl.handle.net/10945/7063.
Full textAbstract:
EMBA Project ReportEXECUTIVE SUMMARY: As the Office of Naval Research continues to face external pressures to increase efficiency and reduce the size of its total workforce, the Command needs a more formalized, coordinated, proactive manpower management effort to effectively leverage its resources. This project compares internal, external and academic perspectives on total force manpower management to facilitate the development of a recommended Total Force Manpower Management construct. The research team identified five key needs from the internal interviews and developed a set of recommendations that, once implemented, will enable ONR to more strategically manage its total workforce. Key Need Recommendation ONR needs a centralized Total Force Manpower structure. Amend the ONR organization chart to create an Office of Manpower Management (OMM) reporting to the Talent Manager. ONR needs a current, reconciled total force database. Expand the data collected during the Zero Based Review to establish and maintain a Position Management Database (PMD) that can be reconciled with existing systems of record and feed the Intelligent Workbook. ONR needs a more strategic focus on Total Force Manpower. Expand the functions of the existing Talent Management Board (TMB) to provide policy guidance for total force manpower issues and coordinate with leadership to issue a Total Force Manpower Strategic Plan. ONR needs to maintain and improve the effective control elements of the current construct. Expand the Personnel Management Plan to include multi-year targets for all workforce types (total force). ONR needs to more formally leverage manpower expertise across the Command to ensure alignment, visibility, and communication. Establish a Position Management Board (PMB) to formalize the interactions between ONR’s total force subject matter experts and to provide a more defined review process for total force personnel decisions. The recommendations, summarized in Appendix A, propose alterations to ONR structures, processes, and data management tools. Implemented independently, any of the proposed recommendations can move ONR incrementally toward the desired end-state. Implemented together, these recommendations provide an integrated approach to manpower management that will allow the Command to more strategically align its human capital resources with the accomplishment of its mission.
13
Zheng, Xin. "The office automatic system research based on workflow technology." Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1445898.
Full text
14
Gage, Heather. "Papers in health services research." Thesis, University of Surrey, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.417521.
Full text
15
Waechter, James B. "The Cooperative Extension Office at your service." Virtual Press, 1985. http://liblink.bsu.edu/uhtbin/catkey/491461.
Full textAbstract:
The purpose of this creative project was to develop a program on video tape that would briefly explain the local Cooperative Extension Office, the programs and the assistance available. Audio-visual material available prior to this consisted of one slide tape set approximately 10 years old. In the new video tape a short history of Extension, and an overview of each area of the local Extension Office are explained, using examples of how the local Extension Agents provide assistance to the community. The disciplines include 4-H, Agriculture, Family and Consumer Sciences and Community Development.Development of the video tape included planning, script writing, filming, editing and documentation of the project. The major task was to present the best, most informative material explaining the role of Extension with-out being long and boring. By showing preliminary tapes to control groups and making changes as suggested. A final format was established that should most effectively explain the Extension Office and its services.
16
Axelsson, Birger, and Ari Saleh. "Low utilization on the office market – are digital services for subleases the solution?" Thesis, KTH, Fastigheter och byggande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191460.
Full textAbstract:
This work raises the question if the digitalization on the office market today, is the solution to the low utilization during office hours on workplaces in Stockholm by increasing subleases. To answer this question, two interviews, two surveys and a literature review were completed and have been the basis for the obtained results that have gotten compiled and analyzed. The interviews took place with a tenant advisor and a third-party service on office rentals. The surveys were sent to both first tenants and property owners. The results section is based on a presentation of the responses received from each interview and survey. Finally, the conclusion on subleases via third-party service, which is a result of the digitalization on the office market, is that more subleases will increase and therefore utilization during office hours will increase in Stockholm. We believe that the current third-party service has answers to many of the problems that so far have hampered the development of further use of subleases.Detta arbete ställer frågan om digitala tjänster för andrahandsuthyrning på kontorsmarknaden idag är lösningen på den låga nyttjandegrad, som finns under kontorstid på arbetsplatserna i Stockholm. För att besvara denna fråga har två intervjuer, två enkäter och en litteraturstudie genomförts och legat i grund för de resultat som erhållits och som även har analyserats. Intervjuerna skedde med en hyresgästrådgivare och en förmedlingstjänst för kontorsuthyrning. Enkäterna skickades ut till förstahandshyresgäster och fastighetsägare. Resultatdelen bygger på en presentation av de svar som erhållits från varje intervju och enkät. Slutligen pekar slutsatsen på att andrahandsuthyrning via förmedlingstjänst, som är ett resultat av digitaliseringen på kontorsmarknaden, kommer att leda till fler andrahandsuthyrningar och därför en högre nyttjandegrad under kontorstid i Stockholm. Vi anser att dagens förmedlingstjänst för kontorsuthyrning som exempelvis Workaround, erbjuder lösningar på många av de problem som hittills har hämmat utvecklingen för ytterligare andrahandsuthyrning.
17
McGinley, Susan. "The USA National Phenology Network: National Coordinating Office in Tucson." College of Agriculture and Life Sciences, University of Arizona (Tucson, AZ), 2007. http://hdl.handle.net/10150/622099.
Full text
18
Calnan, Roger Stuart. "The integration of voice within a digital network." Thesis, University of Cambridge, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.253735.
Full text
19
Shaffer, Patricia Moore. "Research evidence use by rural central office administrators leading educational improvement." W&M ScholarWorks, 2011. https://scholarworks.wm.edu/etd/1550154164.
Full text
20
McMahon, Catherine F. (Catherine Fae). "Between nature and artifice : The Landscape Architecture Research Office (1966-1979)." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/49726.
Full textAbstract:
Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Architecture, 2009.Leaf 70 blank.
Includes bibliographical references (leaves 68-69).
Cambridge in the 1960s was a locus of experimentation and research in new computing technologies -from the production of transportation models for New England to the design of war games simulating the vagaries of the terrain in Vietnam. One research group, working in the nascent field of computer cartography, was formed in the Department of Landscape Architecture at Harvard University. The Landscape Architecture Research Office (1966-1979) represented a radical departure from existing practices within the discipline. At this time, NASA was making its first moves towards erecting image infrastructures in space-able to beam back streams of pictures describing the earth in seemingly infinite detail. The instrumental extension of man into outer space served to remake an imagination of landscape; and the research office, banking on the promise held out by satellites and computers, was preparing a technological ground to receive this new vision. This thesis will examine two of their early projects, the first a study that utilizes a computer mapping program (GRID), to draw multiple disciplinary objectives, from physical geography to governance to aesthetics, into the same syntactical register-using the map as a technological armature to craft a new theory of landscape. The second project was an experimental studio run by two of LARO's researchers, Carl Steinitz and Peter Rogers, in which they attempt to simulate the function of an imagined computer system able to model all the interconnected processes of urbanization.
(cont.) Using maps and students as analogue parts they proceeded to deploy game theory to play-act the computer's operational roles. By doing this, Steinitz and Rogers sought to delimit the role of designer or architect within the mechanisms of a representational system. While the work of LARO was influential in the development of what is known as GIS today, I wish to pull this historical episode out of the technological continuum-looking instead at this moment of profound indeterminacy and speculation over the role that technology could play in the process of design.
by Catherine F. McMahon.
S.M.
21
King, Alvin D. "Needs assessment of the Multicultural Students Services Office at the University of Wisconsin-Stout." Online version, 2008. http://www.uwstout.edu/lib/thesis/2008/2008kinga.pdf.
Full text
22
Wong, Hon-chung Wilson. "Organizational transformation of a customer service division to cope with technological change in office automation equipment /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18836136.
Full text
23
Wilmot, Dennis John. "Experimenter and mood influences in environmental research." Thesis, University College London (University of London), 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363455.
Full text
24
Hansen, Bruce G. "An analysis of factors influencing quality perceptions and purchase of office furniture." Diss., Virginia Tech, 1990. http://hdl.handle.net/10919/39894.
Full textAbstract:
This dissertation presents an in depth investigation of the office furniture industry and of the factors that influence selection and purchase of office furniture. It also utilizes data obtained in a national survey of nearly 270 office furniture buyers to investigate several general conceptual marketing issues.
The industry-specific investigation includes a look at the history of the office and at events during the past 2-1/2 decades that have impacted the market for office furniture. It also includes a comparative look at the relative performance of wood (SIC 2521) and metal (SIC 2522) industry sectors. The performance of the office furniture industry is also compared with the wood household furniture industry (SIC 2511).
This report includes a detailed look at the industry's changing product mix and use of wood-based materials. While the total use of wood-based material inputs by the industry was at record levels for all material categories in 1987, use on a per unit of output basis declined in several material categories. Material preferences, as expressed by survey respondents, indicated that solid wood is still rated highly and is the material of choice for interior and exterior applications in conventional office furniture manufacture.
Twenty-six attributes of office furniture and of dealer/manufacturer services were rated on dual 7- and 5-point Likert scales for importance and difference, respectively. The most important attribute was the ability of the dealer manufacturer to provide products free of defects. However, when differences in the performance of suppliers or products were taken into account, the top determinant attribute was the ability to deliver on schedule.
Comparisons of quality and selection and purchase ratings suggested that respondents tended to rate attributes on the bases of their use in selection and purchase higher overall than they rated their use in assessing quality. However, the relative ranking of attributes within the two sets of ratings were highly correlated.
Respondent ratings of the 26 attributes were utilized in a multivariate study of quality dimensions employing confirmatory and exploratory factor analyses. Results of these analyses supported operationalization of most of Garvin's eight dimensions of quality.Ph. D.
25
Kollen, Christine, Inna Kouper, Mayu Ishida, Sarah Williams, and Kathleen Fear. "Research Data Services Maturity in Academic Libraries." American Library Association, Association of College and Research Libraries, 2017. http://hdl.handle.net/10150/622168.
Full textAbstract:
An ACRL white paper from 2012 reported that, at that time, only a small number of academic libraries in the United States and Canada offered research data services (RDS), but many were planning to do so within the next two years (Tenopir, Birch, and Allard, 2012). By 2013, 74% of the Association of Research Libraries (ARL) survey respondents offered RDS and an additional 23% were planning to do so (Fearon, Gunia, Pralle, Lake, and Sallans, 2013). The academic libraries recognize that the landscape of services changes quickly and that they need to support the changing needs of research and instruction.
In their efforts to implement RDS, libraries often respond to pressures originating outside the library, such as national or funder mandates for data management planning and data sharing. To provide effective support for researchers and instructors, though, libraries must be proactive and develop new services that look forward and yet accommodate the existing human, technological, and intellectual capital accumulated over the decades. Setting the stage for data curation in libraries means to create visionary approaches that supersede institutional differences while still accommodating diversity in implementation. How do academic libraries work towards that?
This chapter will combine an historical overview of RDS thinking and implementations based on the existing literature with an empirical analysis of ARL libraries’ current RDS goals and activities. The latter is based on the study we conducted in 2015 that included a content analysis of North American research library web pages and interviews of library leaders and administrators of ARL libraries. Using historical and our own data, we will synthesize the current state of RDS implementation across ARL libraries. Further, we will examine the models of research data management maturity (see, for example, Qin, Crowston and Flynn, 2014) and discuss how such models compare to our own three-level classification of services and activities offered at libraries - basic, intermediate, and advanced. Our analysis will conclude with a set of recommendations for next steps, i.e., actions and resources that a library might consider to expand their RDS to the next maturity level.
References
Fearon, D. Jr., Gunia, B., Pralle, B.E., Lake, S., Sallans, A.L. (2013). Research data management services. (ARL Spec Kit 334). Washington, D.C.: ARL. Retrieved from: http://publications.arl.org/Research-Data-Management-Services-SPEC-Kit-334/
Tenopir, C., Birch, B., & Allard, S. (2012). Academic libraries and research data services: Current practices and plans for the future. ACRL. Retrieved from http://www.ala.org/acrl/sites/ala.org.acrl/files/content/publications/whitepapers/Tenopir_Birch_Allard.pdf
Qin, J., Crowston, K., & Flynn, C. (2014). 1.1 Commitment to Perform. A Capability Maturity Model for Research Data Management. wiki. Retrieved http://rdm.ischool.syr.edu/xwiki/bin/view/CMM+for+RDM/WebHome
26
Clark, Monica, and Ryan Burgess. "Evaluating Research Designs of Clinical Pharmacy Services." The University of Arizona, 2011. http://hdl.handle.net/10150/623556.
Full textAbstract:
Class of 2011 AbstractOBJECTIVES: To design a tool to assess for bias in studies for pharmacy services. METHODS: This study will involve reviewing published reports of studies comparing pharmacists’ services to usual services to identify the key study design components and methods for addressing study design limitations. We will then design a tool to assess further such studies for bias. RESULTS: The aspects of a good pharmacy services study that can be controlled include: large study population, equivalence of population at baseline, experimental mortality, multi-centered study, adequate adherence to treatment, and independence from study staff/manufacturer influence. If these things are controlled and/or accounted for it increases the strength of the study. CONCLUSION: The tool we have designed can successfully evaluate the quality of studies of pharmacy services.
27
Baca, David Ray. "Dimensions of service quality of the University of Arizona Sponsored Projects Services Office internal customers." Texas A&M University, 2006. http://hdl.handle.net/1969.1/4720.
Full textAbstract:
When a service transaction occurs between a service provider and a customer
there are dimensions of that transaction that are essential to making the customer feel
satisfied with the transaction. Zeithaml, Parasuraman and Berry measured those
dimensions for transactions that occur between the service provider and an external
customer with a survey tool named SERVQUAL. It is theorized that for the external
customer to be satisfied with the service transaction, the employees of the service
provider must also be satisfied with transactions between the employees, or internal
service quality. Those dimensions of internal service quality, or the satisfaction
employees feel with each other, have not been described in a higher education setting.
The purpose of this study was to determine the goodness of fit between the original
SERVQUAL external service quality dimensions and those internal service dimensions
identified by the University of Arizona Sponsored Projects Services Office (UASPSO).
Through the identification of these dimensions a model of the culture of service quality of
the UASPSO was also developed. Sixteen of the 25 Sponsored Projects Services Office
employees were interviewed in 2005 to collect data concerning the validity of the original
SERVQUAL dimensions and any new dimensions that might be identified with respect to internal service quality. Interviews were conducted using qualitative and constant
comparison methods.
Of the original ten SERVQUAL service quality dimensions described by
Zeithaml, Parasuraman and Berry, Access, Communication, Competence, Reliability,
Responsiveness and Understanding the Customer were found to apply to the construct of
internal service quality in the Sponsored Projects Office. Reliability, Responsiveness and
Understanding the Customer were subsumed under the new dimension of Mutualism.
Credibility, Courtesy and Security were found not to apply, while Tangibles applied only
as it supported Access and Communication. Tangibles, Access and Communication were
subsumed under the new dimension of Approachability. All eight dimensions are found
in the task-oriented realm of the processes and procedures of the Office. An additional
five dimensions were also described as applying to internal service quality. Flexibility,
Decision-making and Accountability are evident as task-oriented dimensions.
Professionalism and Collegiality are evident as non-task-oriented dimensions. The study
also described the impact of the culture of the organization on internal service quality.
The managerial implications of this study were also suggested.
28
Nalmpantis, Kyriakos. "Time on the Mountain: The Office of Strategic Services in Axis-Occupied Greece, 1943-1944." [Kent, Ohio] : Kent State University, 2010. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=kent1271704826.
Full textAbstract:
Thesis (Ph.D.)--Kent State University, 2010.Title from PDF t.p. (viewed May 17, 2010). Advisor: S. Victor Papacosma. Keywords: Greece; resistance; civil war; occupation; axis; violence. Includes bibliographical references (p. 325-339).
29
Kyeyune-Nyombi, Elizabeth Mary Kalebu. "A communications audit for the Office of Enrollment Services at California State University, San Bernardino." CSUSB ScholarWorks, 1989. https://scholarworks.lib.csusb.edu/etd-project/495.
Full text
30
Vazi, Malibongwe Matthews. "An investigation of the usage of lean in a South African Revenue Services branch office." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/883.
Full textAbstract:
Lean philosophy is based on the continuous quest to improve the organisation’s processes by creating a culture and operating principles which eliminate all non value adding activities within organisation‘s processes. Manufacturing firms consider the adoption of the Lean tools as basic requirements for achieving World Class operational excellence or Best Practice. For some time, lean has been used by the manufacturing organizations. Most organizations understand that lean will help them survive global competition and stay in business. According to Hanna (2007:1), service industries, in general, are a long way behind manufacturing in terms of operations and improvements, and not all lean manufacturing ideas translate from the factory floor to office cubicle. The objective of this study is to investigate how lean manufacturing tools can be used to improve efficiency, customer service and enhance the embedding of a continuous improvement culture in the South African Revenue Services East London office Taxpayer Service business area. The activities that took place in the Taxpayer Service business area from 21 July 2008 until 31 October 2008 were observed. During the observation period, taxpayer services staff members were engaged formally, using surveys to assess their underlying mindset and behaviour as well as informally, using unstructured interviews to solicit more information on activities taking place and the reasoning behind certain actions. The movements of taxpayers who visited the branch office were monitored and the time it took for taxpayers to be assisted was measured as well as the time it took taxpayers to be assisted by a service agent or service consultant. To see if the available resources were used efficiently, the numbers of service channels available were compared to the number of service channels occupied. The results of the survey and observations are analysed and interpreted.
31
Wu, Jen-Da, and 吳政達. "The Research of Service Satisfaction of the Office of Employment Services in the Taoyuan City." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/69p72w.
Full textAbstract:
碩士開南大學
人文社會學院公共管理碩士在職專班
106
The Research of Service Satisfaction of the Office of Employment Services in the Taoyuan City Abstract Employment services are the process matching the job seekers with the manufacturers, employment services thus are the platform of serving human power. The study is to understand whether the office of employment services in the Taoyuan City could match up with the needs of the public, improving the service satisfactions through the amelioration of dissatisfactions. By using questionnaire survey, with 281 shares of effective questionnaire, the results are as follows: 1. There are partially significant differences between sexes in service satisfaction. 2. There are significant differences between ages in service satisfaction. 3. There are significant differences between special identifications in service satisfaction 4. There are partially significant differences between the experiences of using the office of employment services in service satisfaction. 5. There are significant differences between the persons accepted the arrangements of the office employment service in service satisfaction. 6. There are partially significant differences between the persons knew the office of employment service in service satisfaction. Key Words: Taoyuan City, the Office of Employment Service, Service Satisfaction
32
Wei-ChihChuang and 莊瑋誌. "Research on the Volunteer Service Policy-The Case of Veterans Office." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/27bymq.
Full text
33
Lin, Si-Ping, and 林賽萍. "A research of marketing strategy and service innovation in post office after corporatization." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/26474564077708538900.
Full textAbstract:
碩士國立中興大學
行銷學系所
100
It has been nine years since Chunghwa Post began with corporatization in response to the urgency of reform. The main purpose of this study was to know the gap between the services Post office provides and those who need these services. Questionnaires were collected in the branches of Chunghwa Post offices from northern, central, and southern regions. The main conclusions were as followings: (1) many consumers can’t realize what they really needs in Post office. As a result, the overall rate of service use was just about fifty percent; (2) different types of consumers had significant differences in the use of services in post office; (3) different types of consumers also had significant differences in the needs of services in the post office; (4) on the idea which Chunghwa Post runs like supermarket, different types of consumers had significant different point of view.
34
Wei-Liang, Liu, and 劉韋良. "The Research of Veterans Cognitive perceptions toward Taitung Employment Service of Veterans Office Service Qualities." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/uv787w.
Full textAbstract:
碩士國立臺東大學
公共與文化事務學系區域政策與發展研究碩士班
101
This research mainly analyze the service quality of Taitung department of Veterans Affairs Commission of Executive Yuan. Firstly, discussing to different studies the reason of the difference between practical sensation to service quality and the expectation to service quality. Second, discussing the connection between both. Last, discussing the prediction of both. This research has totally 522 questionnaires and 275 of them (52.6%) are effective. Researching, testing by descriptive statistics, T-test, One-way ANOVA, Pearson Product Moment Correlation and Multi Regression Analysis, we found: I. Veterans and their family in Taitung have 75.93% expectation to Taitung department, it’s middle high end level. And the practical satisfaction has reached to 84.19%. II.Individually, different gender will have different and significant expectation of the service quality in care level. People with different age, education level and the frequency of being-service has different expectation of service quality in response level. III.Individually, different identity has different expectation to the practical professional sensation level and response level. people with different education level has different expectation of the practical effective sensation level. people live in different area has different expectation of the practical professional sensation level and response level. people with different being-service frequency has different expectation of practical professional, reflective and effective sensation level. people with different job-changing frequency has different expectation of practical tangible sensation level. IV.It show positive correlation between the general expectation of service quality and the practical service quality. The parameter r=0.662, which is middle end level and which gain a significant result. V.The research of prediction of multiple regression analysis indicated that the reliability is the highest prediction to the practical sensation of service quality.
35
Wang, Kuan-Che, and 王貫徹. "Research of the predicament and countermeasure in setting, using and managing funeral facility — Take Mortuary Services Office,Tainan City as example." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/pk9xz9.
Full textAbstract:
碩士長榮大學
經營管理研究所
95
Summary Funeral facility is not only a place to dispose corpse and hold funeral ceremony, it also provides one-stop mode for cremation and can seaming and storing. Therefore, the completeness and environmental design of funeral facility has great influence on the arrangement of final life journey as well as for the solace to relatives. The trend of Taiwan society is aging, less children and urbanization; in order to react according to such trend as well as the growing consciousness of new funeral of public, this research has carried out discussion aiming to Tainan funeral facility and its management services. The research objects are government units, funeral workers, relatives of the dead and inhabitants near funeral parlor; methods such as visiting, observing and citation index analyzing etc have been used for collection, conclusion and analysis in research process so as to investigate the present situation of public and private owned funeral facility in Tainan, find out the origin of problem and predicament, present settlement and specific recommendation and offer reference for government unit to establish relevant policy. The research result shows that the public funeral facility is insufficient in Tainan whereas future 45 years is an important period of Taiwan population structure change. From 2019, the death population will be 177 thousand and birth population will be 173 thousand; it will be a negative growing stage in Taiwan; the mortality rate in 2051 will be 3 times higher than that in 2006 (18.60??/6.23??); therefore, settle the problem of funeral facility insufficiency is urgent. The first problem we met when settling facility insufficiency is financial difficulty, what''s more, site selection and construction may be opposed and rejected by nearby resident. Therefore, this research presents several corresponding countermeasures as follows: I. As for the problem of financial difficulty and resident opposition, it''s better to adopt BOT mode, that is let government guide the folks to make investment. Establish funeral parlor, bone ash tower, burial zone, cremation zone (already set, but not enough furnace) according to 1999 plan which was aiming to solve the problem of facility insufficiency. II. Update old graveyard is the best way to realize cremation, park-like and diversified burial; diversified burial modes such as bury the bone ash in the sea, under the trees, flowers or compress into bricks as bone wall or place at home for consecration and commemoration (same as in shrine) should be promoted and encouraged. III. Most Tainan citizen don''t know funeral regulation and policy well, therefore, city government as well as funeral administration office should strengthen propagation and provide correct funeral message for public, especially provide reliable funeral service company, regulation and price. Establish funeral technology system and research unit; guide employee to improve service quality; improve the ability of funeral employee; protect people''s benefit; try to satisfy customer. IV. Living obligation and certificate system is helpful for the promotion of funeral culture and should be valued. In additional, we should strengthen internal regulation and inspection system, reduce red paper envelope culture effectively; have an informal discussion with all circles of religious leaders, culture and etiquette scholars and experts; research and establish mourning custom and etiquette which conforms to modern life; religion circle act as guidance to improve funeral etiquette; convince public for not tabooing death and face life actively; therefore, instruction is indispensable on improving funeral culture and should be enhanced. Thus, new funeral culture which conforms to modernization, specialization, humanization and qualification will become mainstream value. V. Restricted by conscious modality, the public construction of Taiwan over the years was very slow and has increased social economy cost greatly. This is a concealed problem of society and needed to be designed and planned, thus, convert the resident''s problem near funeral parlor to positive measures; reward nearby resident; promote the relationship between residents; try to get their acceptance and assistance; reduce opposition; increase funeral facility and settle the problem of insufficiency. Keywords: public funeral facility, private funeral facility, living obligation
36
Wang, Ya-hui, and 王雅惠. "Research on the Service Quality of Household Registration Office in Taichung City：Replacing the New ID Card in 2005." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/67092306785220416879.
Full textAbstract:
碩士逢甲大學
公共政策所
95
The replacement work for the entire people’s old ID card in 2005 was the very first big project after the overall computerization work of the household registration business. Besides, because the entire ID replacement work wasn’t planned in a very comprehensive manner and still had room for improvement in works of policy making, ID manufacturing and processing procedures, the entire replacement work motivated to carry out this research study. By discussing and taking the ID replacement service quality in Taichung City as a real example, we hoped the study outcomes can be a reference resource for ID replacement works in the future. By integrating the Analysis of Documents and Questionnaire Survey, we developed the study’s questionnaire. The public citizens, superintendents and employees of the three districts’ Household Registration Offices, including the West District, East District and Situn District were invited to be the study population. We distributed 300 questionnaires to citizens in above mentioned three districts and received 247 effective questionnaires back; the questionnaire return rate was 82.33%. 13 questionnaires went to the superintendents of the three districts’ Household Registration Offices and all 13 effective questionnaires came back to us; the return rate was 100%. 80 questionnaires were distributed to Household Registration Office employees in the three districts and 75 effective questionnaires were received; that was a 93.75% return rate. Returned data was compiled by SPSS Statistical Analysis Software and analyzed by Descriptive Statistic Analysis, t-test Analysis, Factor Analysis and one-way ANOVA. Conclusions of the study results included: All breach 1, breach 2, breach 3 breach 4 and breach 5, the 5 breaches were found in the service quality of this overall ID card replacement work. “Assurance” and “Care” were two service quality influential factors that the general public concerned the most and were satisfied the most. Female citizens valued the service quality more on this ID card replacement work. Citizens “that had educational background was equal or less than high school degree” valued the service quality more on this ID card replacement work and they were more satisfied on their practical experiences. “Younger population (less than 35 years old)” valued the service quality more on this time’s ID card replacement work but they were not so satisfied with their practical experiences. Citizens engaged in “commercial business” and “personal business” valued the service quality more on this ID card replacement work. And “housekeepers” had the highest satisfaction level in this ID card replacement work. The study listed a few suggestions: 1) it was suggested to replace current ID card with IC Card; 2) ID card replacement procedures should be convenient to our citizens; 3) ID card quality should be enhanced; 4) while carrying out ID card replacement work for the entire people, the external communication should be enhanced and the publication of such policy strategy should be augmented; 5) the government should attach importance to feelings of the citizenry and public sentiment, actively communicate and coordinate with the public and develop two-way communication channels; 6) the government should enhance employee service training and develop a complete and standardized work system; 7) the government should enhance employee’s notion of “Personnel Information Protection Act”.
37
Fung-Ju, Lin, and 林芳珠. "Quality of service and customer’s satisfaction research Exer-cising on District Prosecutors Office, Taiwan Kaohsiung as a model." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/87854425657613914797.
Full textAbstract:
碩士國立高雄應用科技大學
商務經營研究所
100
The promotion of human rights has created public an awareness of self-consciousness. The public participation by getting involve into government depart-ments and public affairs has also become increasingly. This phenomenon has created a scenario where, the requirement of the services provided by the government has been in-creasing relatively. The objective/s of setting up these/this government agencies (agency) is to defend the rights for its people. Therefore, the quality of services provided to its tar-get audiences should be emphasis and satisfaction guaranteed. The motivation and purpose of this study is to investigate the service quality and customer satisfaction provided of the body prosecute / attorney excising on District Prosecutors Office in Kaohsiung as a model.，This is to provide the body prosecute / attorney as a reference to enhance the quality of service provided through the empirical result. Random survey has utilized in order to complete the research (500 survey ques-tionnaires were distributed; 460 were returned; 338 were valid, and recovery rate of 67.7% of the distributed questionnaires) ，The results shown that: There was a sig-nificant difference existed between the expectations of service levels and cognitive standards of service provided to its public (customers). 1. 5 different dimensions of the service quality provided by the Prosecutors Office can be extracted analyzes, in which are: “Structure”, “Sensitivity”, “Se-curity”, “sympathetic” and “reliability” 2. The consciousness of the service quality and customers’ satisfaction are significantly related. It can clearly be seen where; people (customers) measure their satisfactions towards the service quality provided by the body prosecute is positively related to its consciousness / sensitivity. 3. The diversity of the demographic variables towards the quality of service provided by the district prosecutors’ office may produce different effects. The effected variables which are included the professionalism (occupation), the numbers of time being to the department, and the identity would create a signif-icant impart regarding to the satisfaction of the service quality provided.
38
Chen, Bin-Hwa, and 陳賓華. "The Research of Enhancing Governmental Institute Service Quality and Citizen’s Satisfaction - A Case Study of Zuoying District Office in Kaohsiung." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/95600655156652646225.
Full textAbstract:
碩士樹德科技大學
經營管理研究所
93
Nowadays, almost every country puts efforts on internal process reengineering work to enhance the work effectiveness of administrative process in the government, for the purpose of gathering much more supporting from the citizen and consolidating the governance. Thus, how to enhance the service quality and win the citizen’s supporting are definitely the main issues for the governor to consider. The responsibility of the district office is mainly on providing service to citizen and complying with the city governmental policy. Moreover, with the above efforts, the district office hopes to reach the goal of enhancing effectiveness of the administrative affairs in the district, promoting self governance to everywhere for improving the service quality of the servant and benefiting all citizens. This study is to discuss the citizen satisfaction toward the service of Zouying district. Taking the Zouying citizen and the servants in the Zouying District Office as the study subjects tries to shape out what work attitude the governmental servants should have to have better service quality and citizen satisfaction. Based on the concept of service quality in PZB theory and modified the quality concept model of SERVOUAL to evaluate the service quality in the Zouying District Office. The available questionnaires are analyzed with the SPSS statistic packaged software. The study focused only on service gap 1 and gap 5 of the service quality in PZB theory. The research analysis proved the following statements: 1.The service quality in the Zouying District Office. A significant gap between what citizens expected and what Zouying District Office provided. The Zouying District office provided much better service than citizens expected. 2.A positive connection between the citizen’s cognition toward the service quality and the citizen satisfaction. The better service quality the citizens feel, the higher satisfaction they have. 3.The study result shows the minor difference between the different genders of requested citizens and the satisfaction of service quality. That means the different genders will have minor influence toward the result of citizen satisfaction. 4.The study result shows no significant difference between the requested citizen with different career and the satisfaction of service quality. That means the requested citizens with different careers do not influence on the result of the citizen’s satisfaction.
39
Ngibe, Musawenkosi. "Staff and student perceptions of research structures and services provided by the faculty research offices at a university of technology in South Africa." Thesis, 2015. http://hdl.handle.net/10321/1285.
Full textAbstract:
Submitted in fulfillment of 1he requirements of the Master of Technology degree in Commercial Administration, Department of lnformation and Corporate and Management, Durban University of Technology, Durban, South Africa, 2015.The higher education landscape in South Africa has undergone significant change and transformation in recent decades, obliging all higher education institutions to be more competitive and provide services of quality to attract and retain students. Since their emergence as universities in the years of 2003-2004 Universities of Technology (UoTs) have been required to engage in research and to improve research output and throughput rapidly despite having their roots in a former colonial and apartheid era in which they were required to play a purely technical role. Importantly, the government funding formula for universities in South Africa is now the same for all public universities (based on publications and throughput) even though traditional universities were always research-oriented. This makes it likely that UoTs will continue to lag behind traditional universities if drastic measures to increase research capacity are not put in place. In order to service the provision of this sustainable research output different measures and research structures have therefore been designed by UoTs to support the increasing pressure to produce M and DTech graduates and upgrade the qualifications of teaching staff. The purpose of this study was therefore to investigate the administrative support of research services and structures at faculty level at a selected UoT; to provide insights in terms of staff and student perceptions of postgraduate support and to make recommendations as to how to enhance existing research services and improve research structures to support research functions. The study was a case study of a selected UoT. It used mixed method research to enable the researcher to collect both qualitative and quantitative data from academics and M and DTech students and Faculty Research Office staff members. Questionnaires and interviews were used as data collection instruments. Supported by the Gap Model of service quality and delivery and an adapted SERVQUAL instrument, the study sought to determine staff and postgraduate students' perceptions and expectations of research structures and service quality across four dimensions, namely reliability, responsiveness, assurance and empathy. Analysis of the data revealed that Faculty Research Offices across each of the six faculties were lacking in certain respects in providing research support and development in each of the four identified service dimensions. They were particularly lacking in terms of communicating the nature and details of the research support services they offer. The study concluded that with improved research structures and more skilled personnel all research activities could be incorporated and be facilitated by Faculty Research Offices, taking these functions away from departmental research committees where these exist. It also concluded that by communicating these research services through faculty orientations, workshop sessions, and online forums, academics and students' awareness would be enhanced. This could also have a positive impact on handling research matters and processes, improving the reliability of the research office services and allowing students to associate with the research office on a more regular basis. This study therefore recommended that the identified quality gaps should be attended to in order to improve research services. Further, issues of research capacity development and support and service quality need to be urgently considered by the institution in order in the longer term to be in a position to improve enrolment and graduation rates, increase scholarly publications and contribute to the knowledge society. Inviting research experts and drawing on the greater experience and expertise of their Australian counterparts in the ATN network (with whom SA UoTs have a formal MoU) could lead to further research and development in the area investigated. This should go a long way in ensuring progress and growth in research output within the faculties of the institution investigated and could be of interest to other UoTs facing similar challenges.
40
Chen, Chiu Chu, and 陳秋菊. "A Survey Research on User Satisfaction for Local Tax Information Platform : The case of the Revenue Service Office of Hsinchu City." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/10540638469175068437.
Full textAbstract:
碩士玄奘大學
公共事務管理學系碩士在職專班
94
This study tries to analyses the influential factors of the user satisfaction for management information system and to investigate user satisfaction of local tax information platform in the Revenue Service Office of Hsinchu City. The empirical survey has been done through questionnaire. By applying descriptive statistical analysis, independent samples t-Test, one-way ANOVA and regression analysis on raw data collected from returned questionnaires, it arrived at the following research findings: 1.About 20% of all employees, most of them who are featured as working experience under ten years, with university degree and age under forty, unsatisfied with the information system. 2.Gender, job function and job title are major influential factors of users to the satisfaction of the information system. 3.The satisfaction of the information system is highly related to the system quality and information quality. 4.In terms of the system quality of the information system, user satisfaction mostly affected by the degree of convenience, the degree of responsiveness and the degree of demand fulfillment of the system. 5.In terms of the information quality of the information system, the information output format is the most influential factor to the user satisfaction. The research findings of this study can provide as suggestions to improve the performance of information system in the Revenue Office of Hsinchu City so as to deliver better public service.
41
"Stress and Maladaptive Coping Among Police Officers." Master's thesis, 2016. http://hdl.handle.net/2286/R.I.38639.
Full textAbstract:
abstract: The relationship between stress and policing has long been established in literature. What is less clear, however, is what departments are doing to help officers deal with the stress that comes with the job. Looking at a small Southwestern police agency and using a modified version of Speilberger’s (1981) Police Stress Survey, the present study sought to examine stressors inherent to policing, as well as to identify departmental services that may be in place to help officers alleviate those stressors and whether or not police officers would choose to take part in the services that may be offered. The findings suggest that a shift in stress in policing is occurring with operational stressors being reported at higher levels than organizational stressors, contrary to previous research.Dissertation/Thesis
Masters Thesis Criminology and Criminal Justice 2016
42
Wen-Hua, Wang, and 王文華. "A study of developing learning organization for public affairs service manpower─An example of Research and evaluation Office in Pingtung County Government." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/79434471830482397294.
Full textAbstract:
碩士國立中正大學
成人及繼續教育研究所
91
Abstract This study is to research the strategies of developing the domestic official manpower organizations into the learning organizations, especially in the R & D Office of Pingtung County Government. There are five purposes of this study。They are (1)to analyze the learning official manpower organization in terms of meanings,characteristics, ingredients, and the related concepts; (2)to make an thorough inquiry of the practical barriers and take the efficient strategies to overcome them; (3)to make the officers of the R & D Office of Pengtung County Govt. to understand the meanings and basic concepts through the action study; (4)to study the practical program of the theories of learning organization, and meanwhile, to discuss its adaptability and issues; (5)to make a conclusion and suggest the ways as to how to build the learning official manpower organization. The methodology used is the action study proceeding with documentary analysis, questionnaire, and interview that is focusing on the officers of the R & D Office of Pingtung County Govt. This lasted from early November of 2001 to late October of 2002. And then the researcher made a report. According to this study, the researcher provided the practice trainers some recommendations: (1)to review its own characteristics and flexibly apply the related strategic measures to its organization before any official manpower organization going on it; (2)to ask leader and members of the official manpower organization to understand the learning organization; (3)to overcome its difficult issues with patience; (4)to check its condition regularly or irregularly. Recommend govt. organization by: (1)adopting the learning official manpower organization; (2)including the practice of this new treasure in its official revaluation system; (3)strengthening and promoting the local official manpower organization. Recommend further research on different levels of the official manpower organizations.
43
Li, Wen-Jr, and 李文智. "Research in Contracting Out Postal Services-Case Study of Mail Sorting and Delivery of the Post Offices in Fengyuan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/39964549273475807015.
Full textAbstract:
碩士逢甲大學
公共政策所
92
Abstract In recent years, the wave of privatizing government enterprise has swept all over the world. The privatization of China Steel Corporation and Taiwan Motor Transport Company are the best examples which are affected by the wave. However, because of the different systems and backgrounds between the two companies, the results of privatization are quite different. Thus, we still need to further discuss if the point of “decreasing costs and promoting achievements” advertised by privatized government enterprise could be implemented in businesses with different backgrounds and systems in different countries well to get profits together. Chunghwa Post Co., Ltd., which had existed for more than a hundred years, was changed into a company in 2003 because of the effect of privatization wave and the mighty policy of the new government. After finishing the 107-year period of government organization, how to decrease recurrent costs and increase profit have become important operation directions of reorganized postal service. But, since postal service is part of the businesses protected by the government, and takes part of the social responsibilities. Should postal service be contracted out? What kind of postal service is suitable for being contracted out? What kind of postal service should be dealt by the government? These are important factors related to the right of using postal service of the public and if the postal service could be on-going business. Therefore, among the contracting out policy of reorganized postal service, how to achieve the political goals of the government and protect the postal operation achievements and the rights of the public at the same time are what all postal service staff and the people caring about the development of postal service should concern. This text conducts the cost-benefit analysis, and surveys postal employees and the public separately by questionnaires in terms of the mail sorting and delivery of the postal service. According to the analysis, contracting out the businesses, which don’t affect the sustainable operation of postal service, and are not the central businesses, could promote work efficiency and decrease recurrent costs effectively; while those involved with public rights and related to the postal central service of national postal reputation and development are not suitable for being contracted out and should be dealt by the government. Hence, when the government is trying to decrease national financial burden and enhance the service quality of government enterprise, how to create a competitive environment of efficiency and justice to protect public rights and national postal reputation and sustainable development at the same time are the directions which the government should work on actively from now on.
44
Lo, Chi-Yun, and 羅奇雲. "Research on the Relationships between Innovative Services and Organizational Citizenship Behavior－A Case Study of Taichung Household Registration Offices." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/r7x8w9.
Full textAbstract:
碩士國立彰化師範大學
商業教育學系
101
This study focuses on promoting innovative services and organizational citizenship behavior,and to understand the different backgrounds household staff for innovative services and the awareness level of organizational citizenship behavior. The research variables are innovative services and organizational citizenship behavior and innovative services are divided into organizational learning transformation, transformation of operational efficiency, service and hours of state-like transformation and changes in dimensions, organizational citizenship behavior into organizational identity, self-fulfillment and dedicated law-abiding, etc.This study is based on Taichung City household registration office of the preparation of within the of the household administration personnel as the questionnaire survey object, and in order to SPSS 19.0 version of the statistical software carry on analysis of, to obtain study found that are as follows: 1.The household registration staff for innovative services and highly cognitive organizational citizenship behavior. 2.Different age household staff identity organization, dedicated law dimensions have significant differences. 3.Different seniority, position, with the willingness to work overtime household staff recognized organization, self-fulfillment dimensions have significant differences. 4.Different levels of education personnel in the operating efficiency of household renovation facets have significant differences. 5.Different age, seniority in the service state officers household sample dimensions have significant differences in the transformation. 6.Innovative services and organizational citizenship behavior is positively related. Based on the findings of this study, for practice and recommendations for further study and reference.
45
Liu, Kuo-Ching, and 劉國慶. "The Research of Service Climate ﹐Psychological Capital and Service-Oriented Organizational Citizenship Behavior-A Case of The first line of the Taipei City District Office staff." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/f448wf.
Full textAbstract:
碩士淡江大學
公共行政學系公共政策碩士在職專班
103
This study was designed to investigate the "organization service climate", "psychological capital" and "service-oriented organizational citizenship behavior" correlation between the three, and each district office in Taipei first line service personnel for the study, collected literature review and survey methods, issued a total of 328 questionnaires, 309 valid questionnaires recovered several parts. According to the information available to factor analysis, reliability analysis, statistical description method, t test, one-way analysis of variance, person productmoment correlation coefficient and regression analysis to verify the influence of the relationship between variables so as to analyze the impact of service-oriented organization The key factor in citizenship behavior. Chinese version of the questionnaire data using SPSS12.0 statistical analysis software for statistical analysis, and finally make recommendations based on the findings. The main results are found as follows: 一、The organizational climate will positively affect the service service-oriented organizational citizenship behavior. 二、The psychological capital will positively affect the service-oriented organizational citizenship behavior. 三、The organizational service climate will positively affect the mental capital. Based study found that organizations should pay attention to improving organizational service climate, and improve the psychological capital frontline service staff, and then motivate frontline service personnel service-oriented organizational citizenship behavior of the show, to improve organizational performance and sustain competitive advantage.
46
Jun-Tse, Yang. "The Research of the Service Motives and Working Satisfaction of the Volunteers in the Office of Affairs of Household Registration of Taipei County." 2005. http://www.cetd.com.tw/ec/thesisdetail.aspx?etdun=U0021-2004200717290723.
Full text
47
林雅慧. "The research of the basic administration organizes volunteers participating in public service : a case study of household registration office Neihu District Taipei City." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/64146330121694120149.
Full text
48
Lin, Chung-Jye, and 林春菊. "Research on the Service Quality of the Public Sector －A Case Study of Company Register in Central Region Office , Ministry of Economic Affairs." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/87665598214470123214.
Full textAbstract:
碩士國立彰化師範大學
商業教育學系
97
Company Register is part of the service provided by the government. This service has frequent contact with the people, and the service quality concerns the government’s image of administration to be good or bad. The purpose of this thesis is to research the service quality of company register in Central Region Office, Ministry of Economic Affairs, and to study the people’s and the personnel’s expectation and actual perception for the service to offer Central Region Office, Ministry of Economic Affairs reference of elevating the service quality. The research is based on PZB Service Quality Model. This thesis have two types of questionnaires, one is for the people and the other is for the personnel. The peoples’ questionnaire adopted random sampling method, and took the peoples that went to Central Region Office, Ministry of Economic Affairs to apply for company register as the investigation subjects：1,300 copies of questionnaire were issued, 1,108 copies of questionnaire were retrieved, and the return rate was 85%; deducting 34 copies of ineffective questionnaire, there were 1,074 copies of effective questionnaire in total. The research did the questionnaire survey on the personnel that were in charge of the company register business, 112 copies of questionnaire were issued, and there were 111 copies of effective questionnaire. The questionnaire statistics is undergone by means of SPSS for Windows 12.0 . The questionnaires were analyzed through descriptive statistics, dependent samples t test, and One way ANOVA. The results are as follows: 1.There are significant difference between the service level of the people’s expectation and the service level of the people’s actual perception for the company register business of Central Region Office, Ministry of Economic Affairs. 2.The significant difference existed between the service quality specifications provided by Central Region Office, Ministry of Economic Affairs and the service personnel’s perception for service execution. 3.The service factors that the people attached most importance to and were most satisfied with were that the clerk could handle the application case impartially and correctly in one time, and that the application process was simple and convenient. The services that the people were most unsatisfied with were that Central Region Office, Ministry of Economic Affairs should publicize the laws and regulations through the media or hold all kinds of explanatory conferences of publicity, and that the service personnel should listen to their problems carefully and assist to solve the problems with sincerity and enthusiasm, but they were not so energetic to do them. 4.Different attribute peoples to the company register service level of the people’s expectation have significant difference in the different age and different application status. Different attribute peoples to the company register service level of the people’s actual perception have significant difference in the different sex and different age and different education. 5.Different attribute personnel of Central Region Office, Ministry of Economic Affairs to the company register service level of the people’s expectation and the actual perception have significant difference in the different age and different job. Conclusions: 1.The front-line service staff should strengthen the professional and service etiquette trainings. 2.To positively communicate with the people, and publicize the government’s laws, regulations, and service. 3.To establish the personnel inspiration mechanism, and mold the customer-oriented organizational culture.
49
Syue-Liang, Chen, and 陳學良. "Research on Civil Service Performance Assessment System － Studies of Performance Assessment System in the CGA's Eastern Coastal Patrol Office, Costal Patrol Directorate General." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/c2g9m8.
Full textAbstract:
碩士國立臺東大學
區域政策與發展研究所
96
Research on Civil Service Performance Assessment System － Studies of Performance Assessment System in the CGA's Eastern Coastal Patrol Office, Costal Patrol Directorate General Author: Chen Syue-Liang Institute of Regional Policy and Development, National Taitung University Abstract Performance assessment system plays a central role to personnel administration works. It is able to monitor and supervise personnel management. The system's purposes are to examine the realities, award the good and punish the bad. It aims to encourage civil servants to work diligently and further improve the performances of each government units. If the system is carried out with significant results, its purposes will be fully practiced to award the good ones and punish the bad. This will excite servants' potential and improve government efficiency. If the system fails, the assessment will be invalid and might devastate the morale of the good ones. Thus the performance will become very low among government units. Current performance assessment system is unable to effectively encourage the morale of civil servants and stimulate them to achieve satisfying performances. Therefore, it is a topic that is worthy of our discussion and research to find out whether there is a fault in the design of regulation or the supervisors have failed to fully perform the assessment tasks. The purpose of the research is to understand the problem with the help of civil servants who work in CGA's Eastern Coastal Patrol Office which is a special unit that employs military and civilian servants to work at one place. The research tries to plan feasible strategies to consolidate the performance assessment system. We hope to rationalize the system and make the system perform all its functions in assessing the performance of civil servants. The research tries to build a theoretical base through the analysis of relevant literatures. It also adopts interviews to collect information. It also samples 13 civil servants to conduct in-depth interviews. The results are as followed: 1. In the stipulation and problems of the system: (1) Restrictions of A score performance is very argumentative. Restrictions on the ratio of performance is also unfair. (2) Restrictions of performance ratio are not divided according to levels of officials so the fairness of assessment is biased. (2) The regulation of performance assessment law clearly regulates rights to protect women. However, there is still not method to solve the difference assessment. 2. In the relating problems of performance assessment execution: (1) The ratio of voted committees of the performance assessment committee is in sufficient. The objectiveness of assessment is questioned. (2) The assessment is carried out with the help if multi-faceted opinions. The feasibility of performance interview is waiting to be verified. (3) The performance assessment of units lacks of standards. It is better not to carry out the system before a common and ration assessment standards have reached. 3. In the relating problems of performance results: The amendment of Civil Service Performance Evaluation Act has added stances that allow civil servants to be withdrawn. It is rational and feasible. However, the regulation of ratios of C score ones is not added. This is not a rational thing to see. The research has suggested concrete measures from the findings. We want them to be the reference of governing authorities to amend the system and executioner to carry out the assessment tasks. Keywords: Civil servant, performance assessment system, CGA, Eastern Coastal Patrol Office, Costal Patrol Directorate General
50
Yang, Jun-Tse, and 楊潤澤. "The Research of the Service Motives and Working Satisfaction of the Volunteers in the Office of Affairs of Household Registration of Taipei County." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/36130158838390187193.
Full textAbstract:
碩士國立臺灣師範大學
社會教育學系在職進修碩士班
94
Abstract This research aims at probing into service motive and working satisfaction of the volunteers in the office of the affairs of the household registration of Taipei County, and then study the correlation of the two. Probe into the relevant documents first ,as the basis of the research structure and research purpose. There are several items of the main purposes in this research as follows: First, probe into the general state of the service motives and working satisfaction of the volunteers in the office of the affairs of the household registration of Taipei County. Second, probe into the difference degree of its service motive of the volunteers of the different background. Third, probe into the difference degree of its working satisfaction of the volunteers of the different background. Fourth, probe into the correlation of the service motive and working satisfaction of the volunteers in the office of the affairs of the household registration in order to set up the application system of the volunteers of the affairs of the household registration. The tool of the research adopts the questionnaire which was compiled by the researcher. The investigation of the questionnaire regards the volunteers in the office of the affairs of the household registration of Taipei County as the population, carry on general survey to all volunteers. Accord with discovering mainly, make into the conclusion and suggestion finally. The conclusion obtained in this research is as follows: First, there is no clear difference showing on the different social backgrounds of the volunteers to their serving degree of the motive. Second, there is no clear difference showing on the different social backgrounds of the volunteers to the degree of their working satisfaction. Third, the service motive of the volunteers of the affairs of the household registration is very strong as a whole. Fourth, the working satisfaction of the volunteers of the affairs of the household registration is very high as a whole. Fifth, the higher the volunteers participate in the voluntary service motive, the higher working satisfaction they have. Sixth, there is obvious correlation between the motives of the social responsibility and the satisfaction of their inter-dynamic relation of the volunteers of the affairs of the household registration. Seventh, there is obvious correlation between the motives of the achievement and the satisfaction of their working environment of the volunteers of the affairs of the household registration. According to the above conclusions , the research proposes the following suggestions: I. Suggestions to the authority of the affairs of the household registration 1. Set up the link with the community, plural methods recruit the volunteers, fully use the strength of the volunteer resources, and integrate the volunteers into the whole organization entirely. 2. With the help of the high zeal of the volunteers and the height of their working satisfaction, offer them flexible and plural working intension. 3. Understand the demands of the volunteers in depth, and build the high-quality working environment. 4. Care about the working state of the volunteers, combine the efficient conduct of encouragement, and affirm the efforts of the volunteers. 5. Hold more recreational activities of the friendship ties, and promote the interpersonal relationships and inter-dynamic of the volunteers between each other. 6. Arrange for the volunteers to participate in the professional training program more, and offer the chance for them to grow up. II. Suggestions to the volunteers 1. Regard voluntary services as the lifetime undertaking. 2. Understand the motive of the voluntary service that he participates in, fully experience the true essence and intension served. 3. Through the way of social participation and social learning, in order to reach the satisfaction of self-training and self-affirmation. III. Suggestions to the follow-up study Because the research adopts the investigation method of the questionnaire, it is limited to the sample, the length of the questionnaire, and the way of answering of those who fill out the questionnaire. It is limited with the parameter which is probed into, so the research proposes the direction for the future studying as follows: 1. As far as research range The range of the research only regards the volunteers in the office of the affairs of the household registration of Taipei County, no voluntary service of the offices of all affairs of the household registration at the basic level of other counties and cities, or differences to some extent because of the management systems , geographical terms, in order to be able to be suitable for other different counties and cities to analogize , propose the follow-up researchers who can range expanding to other counties and cities. 2. As far as the research approaches This research adopts the analytic approach of documents and the method of questionnaire investigation, so it only wins quantitative materials, without the part of qualitative materials. Propose the follow-up researcher had better use case study or match the method of the deep interview, in order to study the different degree of different background of the service motives and working satisfaction of the volunteers, and discuss about the influential factors.